Customer Reviews for U-Haul Moving & Storage at Southfield Frwy & Joy Rd
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Southfield Frwy & Joy Rd
Not much to improve on; the gentlemen were extremely helpful and friendly. I would go back again and refer customers to them.
Staff, Michael, Anthony or Mr. B. And Loranzo, were above par the customer service was great. They saved me money and were there to help every step of the way. They made a percent customer of me and any one I can can reference to them. The neighborhood may not be the greatest but they are the best a true diamond in the rough. Great place team and Uhaul location.
KEEP ON DOING WHAT YOUR DOING .
GREAT SERVICE .
I think the price was to high. I only used the truck for 2 hours and the agent didn't me that the were open til 8pm. I could have brought the truck back the same day. I think I was charged too much. I suggest the agents should tell the customers the hours of operation and I think U-Hauk should have cheaper rates for customers who only need the truck less than 4 hours. Or they should be charged a cheaper price if they return the truck early.
The guys down there are cool, the service is efficient. Its a good place to do business.
Nothing everything was excellent
Very helpful and convenient hours.
Everything was great love it just keep up the good customer service !
The guys at the Joy Road location provided me with exceptional customer service! Would recommend this location to a couple of people I know. Thanks for the help!
Well everyone & everything was A-1. My experience with U-haul over the years and these past 5 months were just great. I believe if U-haul would help their customer better understand their contracts this would help to improve business and customer relations.
employees always helpful and diligent in there care to the customer
All of your representatives were good. They were professional and understanding, more than helpful.
cUSTOMER SERVICE IS EXCELLENT
Customer service was excellent, very pleased truly professional.
great people and excellent service,the gentlemen was good at his job and very quick service.
not a thing you guys did great
The Young Man Was Very helpful.
always great service,no hidden charges.the service is so good that i will go nowhere else.get more parking,i should not have to cross the street to park my car,although lorenzo did have someone bring the truck across the street to me.
the employees were wonderful there and fast in and out
Excellent customer service.
These are some of the nicest most helpful guys you could ever hope to meet. I don't think there's anything that you could do to improve my experience there. I would highly recommend this location and these guys.
You need no improvement at this location as long as you keep the same staff there. Very knowledgeable about there jobs. If I had to leave a tip for my salesman it would be keep the change. This experience will be told to everyone I deal with and I will be doing business there in the future. Doing businesses in Detroit is awesome.
the service is excellent,it`s a little out of my way but i trust the person that im doing bussiness with.No improvement recommended or needed.
Very good. No complaints.
I had a great experience! I would recommend the service to ALL my friends, family, and coworkers. Thank you for doing a great job and serving all my needs.
Customer Service is Awesome.
The staff was excellent clean professional environment
Very satisfied with greeting I received,I come here because of the service .no improvements needed.
The service at the place on joy rd should not be an exception all your stores should have service like this......Mr.hart doe's his job very well,hope I have no more need for a truck but if I do this is my place to come.
The Uhaul truck drove horrible.
repeat customer,service is always good.keep it up.
The gentleman that helped me put me into the wrong truck, then dolly I requested wasn't in the truck but the charge was added, he charged me for driving 70 miles when I actually only out about 30 miles on the truck. He's also the reason my account is short. Instead of recalculating my total and refunding the difference, he refunded the $117 and then charged $77 to my debit card. So now I have to survive with no money until the refund shows up. Thank you so much for the service I received today. I won't ever do service with that location again.
Improve the checkout speed only one person checking people out at the register and also trying to rent equipment on a known busy day (end/first of month
great customer service and the staff was very personable
Make sure the customer know that 7/8 of gas is the next line after 3/4 and to make sure there's a line on the gas gauge that say 7/8
This is the way customer service use to be like back when the customer was still valued.the service is excellent.
The gentlemen are always so nice, helpful & respectful.
The office's floor vent to the right in front of the cash register is a very dangerous hazard. I twisted my ankle which returning my rented truck.
Staff was courteous and helped to get the most suitably sized unit.
I can not say enough good words about the level of service I was shown here at this haul location,the gentleman that took care of us was very kind and helpful.I will be coming back if needed.
This is our second time here in so many weeks. We absolutely can't say enough good things about this location. If you're in the metro-Detroit area, this is the place to go. The owner and his staff are amazing, polite and prompt. We won't go anywhere else if we need to rent!
Everything was great from the service to the employees, my move was timely and successful! Most importantly, they found my keys that were left in the truck so that was a big plus! Thanks you all and have a happy new year!
This locations employees have excellentpeople people skills.
Ithe dollys should be free but other than that i was well taken care of here.lorenzo got me on my way.
The gentlemen in this store were very helpful and polite. I've used this location in the past and that's what brought me back. Thanks Lorenzo H. and Anthony B.
The service was excellent.
If anything is changed ,i will take my buisness elsewhere,i felt i was being dealt with honestly and the man who waited on me was very professional.
We love these guys and have recommended them to friends who needed to rent a truck. Very pleasant people and professional.
Dont change a thing ....L------ was excellent at customer service. A----- returned my mail Ieft in the truck. I cant leave out the guy who retrieved my mail and cleaned the truck.. Will use again based on honesty.
Well train staff especially the manager on duty.
just keep up the good work.
I was disappointed that the space I was quoted was too small and the next biggest one was too big and DOUBLE the price.
The guys there are good in what they do and love keep the customer very happy and well taking care of!!!!
Someone cancelled my reservation, but the staff was very helpful. Also the late fee notice posted at the storage needs to be changed the cost does not reflect what will be charged for late fee.
GOOD SERVICE ALL THE TIME
Everything was to my liking with no problems
The service was very good and i was very impressed.
I love my experience both at California and here in Detroit.
Keep on with the good job.
It could have better parking.
Sometimes the workers seemed over worked. They multi tasked really good but they are human. Being out of breath from being over worked is not good a appearance for the company.
Your staff have awesome customer service
All the workers I had contact with, except for one, was very helpful and friedly. If needed, I will use this location for storage again.
Nice, friendly, and professional staff.
I was very pleased with the service keep up the good work
My only complaint is that the units are a little expensive
The men were very heplful and assisted with everything.
Excellent professional customer service provided by Nate. He definitely goes the extra mile to extend great service a good turn out for whatever problem that may occur. Excellent Team Player!!!
Thanks, guys! I was a great 4-5 months, and you took good care of me!
Good. Nice staff. Helpful
Everytime I rent a truck from your business, I always get the wrong information. Customer Service is terrible. The guys are always willing to accomadate and fix what customer service messed up.
Always friendly and very helpful. Thanks!
Your Staff at Joy Rd and Artesian was excellent and very helpful, kind and very professional everything will be alright for me and my family. Thumbs up to Nate.
The owner Mr.Anthony amd staff were very helpful and caring.To make sure yur needs were meet.I would use his business again
The only complaint I have was that there were a fer dead rodents and rodent droppings in both my storage units and around the facility.
I enjoyed the experience.
Brenda and I are repeat customers.
Staff was friendly and helpful to my needs.
There were times when the customer service was very poor and my room was sold due to dishonest employees not turning in my pymts which I do have the receipt for!!! I will never recommend to anyone.
there should be unlimited acsess to the storage units. this would be more convient to those who work between the hours of operation.
The gentlemen were very friendly, helpful and fast.
Mr. Lewis was very professional and helpful. If I need U-Haul`s sevices again I definitely use go back to the Joy Road location.
Employees are rude and always in a hurry.
needs better customer service , allow payment arrangements when customers can`t make payment in full by due date
The salesperson was very friendly, and explained everything well.