Customer Reviews for U-Haul Moving & Storage at Southfield Frwy & Joy Rd
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Southfield Frwy & Joy Rd
This is the way customer service use to be like back when the customer was still valued.the service is excellent.
The gentlemen are always so nice, helpful & respectful.
The office's floor vent to the right in front of the cash register is a very dangerous hazard. I twisted my ankle which returning my rented truck.
Staff was courteous and helped to get the most suitably sized unit.
I can not say enough good words about the level of service I was shown here at this haul location,the gentleman that took care of us was very kind and helpful.I will be coming back if needed.
This is our second time here in so many weeks. We absolutely can't say enough good things about this location. If you're in the metro-Detroit area, this is the place to go. The owner and his staff are amazing, polite and prompt. We won't go anywhere else if we need to rent!
Everything was great from the service to the employees, my move was timely and successful! Most importantly, they found my keys that were left in the truck so that was a big plus! Thanks you all and have a happy new year!
This locations employees have excellentpeople people skills.
Ithe dollys should be free but other than that i was well taken care of here.lorenzo got me on my way.
The gentlemen in this store were very helpful and polite. I've used this location in the past and that's what brought me back. Thanks Lorenzo H. and Anthony B.
The service was excellent.
If anything is changed ,i will take my buisness elsewhere,i felt i was being dealt with honestly and the man who waited on me was very professional.
We love these guys and have recommended them to friends who needed to rent a truck. Very pleasant people and professional.
Dont change a thing ....L------ was excellent at customer service. A----- returned my mail Ieft in the truck. I cant leave out the guy who retrieved my mail and cleaned the truck.. Will use again based on honesty.
Unfortunately, I find myself moving every year.. Not because I want to but because it makes my Mother feels like she's traveling & have options. Lol. No matter what side of town i'm moving from or to. Recently from Canton back to Dearborn, I always, come back to the same location. Nothing like building a rapport with a business everyone is always so friendly & pleasant. I won't name one specific name because everyone here is equally yoked. Job well done! 5 STARS!!
very friendly knowledgeable staff. Wonderful experience.
The truck and the facility were clean. The staff were all helpful and professional. I will use this location in the future.
I wuld like to take the time to thank the staff of the uhaul on joy and southfield for showing that caring about the customer is more important than the customers money.speacial thank you to lorenzo for his patience.
I submitted one review previously, I don't think it went through. This one is just in case the last one was not received. I had good experience at this location.
Well train staff especially the manager on duty.
no improvement needed,ouick service,in and out.
this uhaul serves the area well.keep hiring service people like lorenzo.
The service was great and sales person was very respecful and polite.
Thomas proved excellent customer service and with a smile vmg
My move out of state was made much easier with the service I received at the joy rd uhaul.thanks to help of Lorenzo and Anthony,keep up the great work.
Very courteous employees. I was treated well.
My whole overall experience was quick and pleasant. I even like the fact that I could reserve the truck over the phone and the truck was ready we I arrived. A big thank you to yesterdays U-Haul team.
my brother told me of the service he received at this uhaul and it was as he said,great service and sales person was very helpful with good attitude.
Nothing the person whom waited on me was multi tasking using 2 computers. He was excellent an he cared.
Great service,but give the man some help.he was alone but handled it great.
Have gas meter at 1/2 fuel. Not expect customers to pay for the company mistake,upon returning! Very poor customer service, and slow workers!
the service was excellent and I customer service was great.
Great customer service. Very friendly and attentive to getting customers in and out in a timely fashion. We would definitely recommend this U-Haul outlet. I'm sorry I can't remember the name of the main person who helped us, but he was great.
Excellent service by respectful and friendly owner. Couldn't ask for a better experience.
I rented a tow dolly from this location and recieved excellent customer service from Anthony Bundy. He was knowledgeable of the hook up of the tow dolly and also assisted us alot. Anthony was an exceptional representative of the uhaul company.
IT WOULD BE BETTER IF THEY HAVE A RACK TO HANG THE DOLLY IN SIDE THE TRUCK SO THAT IT DONT BE SLIDDING ALL. AROUND. THE. TRUCK
I dealt directly with the owner Lorenzo he was professional, courteous, and a fantastic representative of U-Haul. I would recommend and use this location again without hesitation.
This is customer service at it's best.very good job uhaul!
Maybe you could run a special, like "No charge for gas used if you return it on time" or "We will allow you to keep the truck an extra day if you fill the gas tank" or "30% off of the rental price if you recommend a friend or a company to use our truck for their next move". Other than that, the service was excellent!
This uhaul gives great customer service.
It was my pleasure dealing with Lorenzo Hart, very respectful and polite and went the extra mile to assure customer satisfaction, because of his excellent service I will defiantly keep coming back to this uhual location. Thank you Lorenzo.
Mr.Hart treated me and my son to excellent service and for that reason we will come again .great service!!
The service started out good. I was pleased with the professional CS and service time, but when returning there seem to had been discrepancy concerning the mileage usage and fuel usage. From pick up location I traveled to Granville&Vanburn-Hayden&Orange lawn-Faust&W Chicago, then returning to Uhaul location on Joy Road. I feel charges were entirely to high. I've been driving since I been to drive with a outstanding licenced record with no restrictions, and I know my fractions. The fuel was not at 3/8 in which I was charged, it wwas only 1/4 when pick up and as returning and mileage was not checked. therefore they requested the entire $100 deposit. This maybe the first time from my knowing and rrememberance being a valued satisfied customer who don't want to stop my business with the company. So I would appreciate a thrall review and some feedback of compensation please. For the reason my intention was to pay my movers for their assistance, and I unable to for the reason of the complaint. Thank you for your cooperation and time, any further details I contacted by information provided to company.
Keep the same employees. customer service was great no hassles
just keep up the good work.
I was disappointed that the space I was quoted was too small and the next biggest one was too big and DOUBLE the price.
The guys there are good in what they do and love keep the customer very happy and well taking care of!!!!
Someone cancelled my reservation, but the staff was very helpful. Also the late fee notice posted at the storage needs to be changed the cost does not reflect what will be charged for late fee.
GOOD SERVICE ALL THE TIME
Everything was to my liking with no problems
The service was very good and i was very impressed.
I love my experience both at California and here in Detroit.
Keep on with the good job.
It could have better parking.
Sometimes the workers seemed over worked. They multi tasked really good but they are human. Being out of breath from being over worked is not good a appearance for the company.
Your staff have awesome customer service
All the workers I had contact with, except for one, was very helpful and friedly. If needed, I will use this location for storage again.
Nice, friendly, and professional staff.
I was very pleased with the service keep up the good work
My only complaint is that the units are a little expensive
The men were very heplful and assisted with everything.
Excellent professional customer service provided by Nate. He definitely goes the extra mile to extend great service a good turn out for whatever problem that may occur. Excellent Team Player!!!
Thanks, guys! I was a great 4-5 months, and you took good care of me!
Good. Nice staff. Helpful
Everytime I rent a truck from your business, I always get the wrong information. Customer Service is terrible. The guys are always willing to accomadate and fix what customer service messed up.
Always friendly and very helpful. Thanks!
Your Staff at Joy Rd and Artesian was excellent and very helpful, kind and very professional everything will be alright for me and my family. Thumbs up to Nate.
The owner Mr.Anthony amd staff were very helpful and caring.To make sure yur needs were meet.I would use his business again
The only complaint I have was that there were a fer dead rodents and rodent droppings in both my storage units and around the facility.
I enjoyed the experience.
Brenda and I are repeat customers.
Staff was friendly and helpful to my needs.
There were times when the customer service was very poor and my room was sold due to dishonest employees not turning in my pymts which I do have the receipt for!!! I will never recommend to anyone.
there should be unlimited acsess to the storage units. this would be more convient to those who work between the hours of operation.
The gentlemen were very friendly, helpful and fast.
Mr. Lewis was very professional and helpful. If I need U-Haul`s sevices again I definitely use go back to the Joy Road location.
Employees are rude and always in a hurry.
needs better customer service , allow payment arrangements when customers can`t make payment in full by due date
The salesperson was very friendly, and explained everything well.