Customer Reviews for U-Haul Moving & Storage at Southfield Frwy & Joy Rd
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Southfield Frwy & Joy Rd
Outstanding service. Will use location again and refer others.
Make sure your lights are in working condition. I had to drive without tailights through part of the move looking out hoping the police would not stop me for not having tailights. When I returned the truck I informed the attendant that there was no tailights he was not concern. Having to run the risk of getting a ticket for equipment failure should require some kind of compensation. Chester moore
Continue to provide excellent service and even though I had to wait a while. I was very pleased with the vehicle I was provided to help suit my needs. Great job guys.
Team was very courteous and professional. Great job!
Check your trucks for cockroaches before renting it out. Also, do your banking before you open instead of making a costumer wait 45 min past their appointment time while you run to the bank! And then you guys made no real attempt to resolve my issue other than connecting me to roadside assistance while repeatedly telling me that the truck was mopped so it should not have bugs. As if to say I put them there in the 20 min it took me to get home!
Everyone at the place were very friendly and helpful. The person who checks the vehicles when returning them was very thorough in his job and also helping me to understand all the fees I was expected to pay. It is always a pleasure when dealing with the manager Mr. Hart. I will continue to use this location for all of my moving needs thanks to the employees there.
Have storage ready to be available .
clean very nice well taking care of vehicle exceptional owner and workers awesome
get new trucks the one we had was old and hard to start. I have used u-haul everytime in the last 4 years this was the worst one I have done.
Everything went very well service was excellent customer service was very friendly and helpful
I honestly can not think of anything more that could have been done to improve my U-HAUL experience. It was as pleasant and hazzle-free as can be and I couldn't have asked for anything more. THANK YOU U-HAUL!!
Remain as courteous and nice as you are now. Fast checkout and fast return. Would definitely recommend and will use again if need arises. Thank you for your wonderful service.
wonderful business and very clean storage love it....????????
no comments,everything went smoothly.
Get some 20 ft. trucks for moving. The 26 was going to be too big and the 17 was too small. Had to make 2 stops. Other than that good service.
Very helpful and friendly staff. Only downside was construction on Joy Rd made it hard to get to actual U-haul store/parking lot.
Nothing the customer service was wonderful!!!!
I love this location the men are profressional and friendly.
from start to finish everything was handled in a professional manner. I was impressed, totally and would recommend a friend or family member to this establishment at joy rd. and southfield frwy.
with professional has experience and good moral and approach
i wish your company move forward for better movement
Everytime is was in the store, it ran very smoothly, and quickly but another cashier might help when it gets too busy
Not much to improve on; the gentlemen were extremely helpful and friendly. I would go back again and refer customers to them.
Staff, Michael, Anthony or Mr. B. And Loranzo, were above par the customer service was great. They saved me money and were there to help every step of the way. They made a percent customer of me and any one I can can reference to them. The neighborhood may not be the greatest but they are the best a true diamond in the rough. Great place team and Uhaul location.
KEEP ON DOING WHAT YOUR DOING .
GREAT SERVICE .
I think the price was to high. I only used the truck for 2 hours and the agent didn't me that the were open til 8pm. I could have brought the truck back the same day. I think I was charged too much. I suggest the agents should tell the customers the hours of operation and I think U-Hauk should have cheaper rates for customers who only need the truck less than 4 hours. Or they should be charged a cheaper price if they return the truck early.
The guys down there are cool, the service is efficient. Its a good place to do business.
Nothing everything was excellent
Very helpful and convenient hours.
Everything was great love it just keep up the good customer service !
The guys at the Joy Road location provided me with exceptional customer service! Would recommend this location to a couple of people I know. Thanks for the help!
Well everyone & everything was A-1. My experience with U-haul over the years and these past 5 months were just great. I believe if U-haul would help their customer better understand their contracts this would help to improve business and customer relations.
employees always helpful and diligent in there care to the customer
All of your representatives were good. They were professional and understanding, more than helpful.
cUSTOMER SERVICE IS EXCELLENT
Customer service was excellent, very pleased truly professional.
The Young Man Was Very helpful.
Excellent customer service.
Very good. No complaints.
Staff was courteous and helped to get the most suitably sized unit.
Well train staff especially the manager on duty.
just keep up the good work.
I was disappointed that the space I was quoted was too small and the next biggest one was too big and DOUBLE the price.
The guys there are good in what they do and love keep the customer very happy and well taking care of!!!!
Someone cancelled my reservation, but the staff was very helpful. Also the late fee notice posted at the storage needs to be changed the cost does not reflect what will be charged for late fee.
GOOD SERVICE ALL THE TIME
Everything was to my liking with no problems
The service was very good and i was very impressed.
I love my experience both at California and here in Detroit.
Keep on with the good job.
It could have better parking.
Sometimes the workers seemed over worked. They multi tasked really good but they are human. Being out of breath from being over worked is not good a appearance for the company.
Your staff have awesome customer service
All the workers I had contact with, except for one, was very helpful and friedly. If needed, I will use this location for storage again.
Nice, friendly, and professional staff.
I was very pleased with the service keep up the good work
My only complaint is that the units are a little expensive
The men were very heplful and assisted with everything.
Excellent professional customer service provided by Nate. He definitely goes the extra mile to extend great service a good turn out for whatever problem that may occur. Excellent Team Player!!!
Thanks, guys! I was a great 4-5 months, and you took good care of me!
Good. Nice staff. Helpful
Everytime I rent a truck from your business, I always get the wrong information. Customer Service is terrible. The guys are always willing to accomadate and fix what customer service messed up.
Always friendly and very helpful. Thanks!
Your Staff at Joy Rd and Artesian was excellent and very helpful, kind and very professional everything will be alright for me and my family. Thumbs up to Nate.
The owner Mr.Anthony amd staff were very helpful and caring.To make sure yur needs were meet.I would use his business again
The only complaint I have was that there were a fer dead rodents and rodent droppings in both my storage units and around the facility.
I enjoyed the experience.
Brenda and I are repeat customers.
Staff was friendly and helpful to my needs.
There were times when the customer service was very poor and my room was sold due to dishonest employees not turning in my pymts which I do have the receipt for!!! I will never recommend to anyone.
there should be unlimited acsess to the storage units. this would be more convient to those who work between the hours of operation.
The gentlemen were very friendly, helpful and fast.
Mr. Lewis was very professional and helpful. If I need U-Haul`s sevices again I definitely use go back to the Joy Road location.
Employees are rude and always in a hurry.
needs better customer service , allow payment arrangements when customers can`t make payment in full by due date
The salesperson was very friendly, and explained everything well.