Customer Reviews for U-Haul Moving & Storage at Southfield Frwy & Joy Rd
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Southfield Frwy & Joy Rd
Every thing was handled very well. I cant think of anyway things could have been handled.
I had an amazing experience! The gentlemen I dealt with was great and I would definitely do business with again!!! My salesman was Lorenzo Hart and he was awesome! Very satisfied with his services! Thanks, Sam Makki
Someone cancelled my reservation, but the staff was very helpful. Also the late fee notice posted at the storage needs to be changed the cost does not reflect what will be charged for late fee.
best experiece I ever had with lots of knowledge
Great service,very helpful and listens to the customers.
Service at this Uhaul can not get any better.great job!
GOOD SERVICE ALL THE TIME
Our agent was very informative and polite. He went out of his way to assist us in getting the proper size vehicle and all information needed to guarantee us a safe and secure experience. Our wedding flower delivery went smoothly without any problems. We will use this service again without any question.
These guys do a great job.
Do not change anything,service was Excellent!!!
The sale person was very nice and helpful
This location is awesome, therefore, I feel that this company has not only met but has exceeded my expectations.
Everything was to my liking with no problems
We were given the worse truck you probably had on hand. It had no gas in it. Driver had to return to the store and get a replacement. This made us late moving.
Lorenzo's professionalism is what all reps should strive to emulate. He is the epitome of a professional!!
The people were very personable and adept at their job. They took care of me even though I was the one who messed up. Great service would do business there any time. Highly recommended!!
Excellent service. The gentleman who took care of me was very professional and knowledgeable.
Just keep doing what you are doing I'm always satisfied that's why I always come to this location.
The guys were very nice and informative .. But Anthony I think his name is ,, he's amazing ,, u haul is so lucky to have him.
customer service was excellent and hospitality great!
Was very satisfied did everything right!!!
Nice guys. Have everything in stock. Consider to sell some cold drinks would make it a even more wonderful place.
the service was great and the employees were very curtious and accomidating
The truck did get me and my family to and from and back again but the ride was very shaky. The engine had a delay when excelerating and slowing down. The driver side door wouldn't shut fully, had to slam hard multiple times before door would latch on.
The dolly was not properly secured and in turn I received a service charge that wasn't fair!
Excellent location and staff!
Continue the excellent service
The staff was kind,professional, and fast.
Excellent customer service!
lorenzo and anthony is the reason i frequent this uhaul dealership.i always get treated right.
Very friendly and fast service. The whole staff made my rental fast and pleasant. I highly recommend this UHaul dealer!!
Staff was courteous! Service was excellent
I've used your auto transporter several times and never had a problem, but I wasted unnecessary time after going to your Madison heights location and was told that I couldn't rent the trailer because it wouldn't work.. your website lets you know if the combination will work or not and I check that every time I get a auto transporter from you guys. I didn't feel like arguing with the guy but I'm still pissed off about it. Other than what happened today, I've always been satisfied with renting from uhaul..
I was very unhappy with the service I received upon pick-up!
the interaction between the sales rep and customer`s at this location is the best i have ever experienced.keep up the good work UHAUL..
Not much to say. Pull up open back door check gas and done.
every customer that walked into the store was greeted with a smile and when they left was told to have a blessed day,lorenzo had everyone in a better mood.when my friends or family plans to move,i will tell them about the joy rd.uhaul.
no comments at this time. all services and accommodation meet my expectations.
Have better trucks available with better maintenance! The truck i had was horrible, it smelled, the brakes were bad, the steering column was messed up.
Prompt . professional , with respect and will use this service again if there is a need . Thank you very much Sir you helped us make our move easier .
Excellent staff. quick service. this time there was staff inside office & outside in lot. Definitely would come back & recommend to friends.
The service was very good and i was very impressed.
I love my experience both at California and here in Detroit.
Keep on with the good job.
It could have better parking.
Sometimes the workers seemed over worked. They multi tasked really good but they are human. Being out of breath from being over worked is not good a appearance for the company.
Your staff have awesome customer service
All the workers I had contact with, except for one, was very helpful and friedly. If needed, I will use this location for storage again.
Nice, friendly, and professional staff.
I was very pleased with the service keep up the good work
My only complaint is that the units are a little expensive
The men were very heplful and assisted with everything.
Excellent professional customer service provided by Nate. He definitely goes the extra mile to extend great service a good turn out for whatever problem that may occur. Excellent Team Player!!!
Thanks, guys! I was a great 4-5 months, and you took good care of me!
Good. Nice staff. Helpful
Everytime I rent a truck from your business, I always get the wrong information. Customer Service is terrible. The guys are always willing to accomadate and fix what customer service messed up.
Always friendly and very helpful. Thanks!
Your Staff at Joy Rd and Artesian was excellent and very helpful, kind and very professional everything will be alright for me and my family. Thumbs up to Nate.
The owner Mr.Anthony amd staff were very helpful and caring.To make sure yur needs were meet.I would use his business again
The only complaint I have was that there were a fer dead rodents and rodent droppings in both my storage units and around the facility.
I enjoyed the experience.
Brenda and I are repeat customers.
Staff was friendly and helpful to my needs.
There were times when the customer service was very poor and my room was sold due to dishonest employees not turning in my pymts which I do have the receipt for!!! I will never recommend to anyone.
there should be unlimited acsess to the storage units. this would be more convient to those who work between the hours of operation.
The gentlemen were very friendly, helpful and fast.
Mr. Lewis was very professional and helpful. If I need U-Haul`s sevices again I definitely use go back to the Joy Road location.
Employees are rude and always in a hurry.
needs better customer service , allow payment arrangements when customers can`t make payment in full by due date
The salesperson was very friendly, and explained everything well.