Customer Reviews for U-Haul Moving & Storage at Southfield Frwy & Joy Rd
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Southfield Frwy & Joy Rd
There was only one person working the register And the computer was running very very very slow ,even though I had reservations it took over an hour. I hope it's not this way all the time.
The transport trailer was old, beat up and patched. It was covered with snow, so the condition was not readily apparent.
My reservation did not have the address, only a cross street for the location. I had to stop several times to ask for information.
Everything was very professional, clean, maintained, and made my move very comfortable for my situation. Will do more business and recommend to friends and family. Thanks Uhaul :)
Anthony was a great help an provided me with excellent customer service. He was professional kind listened to my concerns an then handled it quickly without incident. I will absolutely visit his location in the future if I have any moving or storage needs. Great job again to the Joy road uhaul team!
Friendlier Customer Service.
ForThis particular store to be such a busy location, the employees maintain a professional and friendly establishment.
Employee was professional.
Everything was great! And local I would definitely use them again.
The uhaul truck need a jump every time you turned it off .
Mike and Gary are the best. They were really friendly and helpful while dropping off my equipment and setting up my storage unit. Thumbs up to UHaul on Joy road, and two thumbs up for Gary and Mike!
I was overcharged mileage because the odometer was off and they didn't properly record it. I was charged for 119 miles, which is quite a bit since I only moved from Dearborn to Detroit, which is 34 miles according to Google Maps. That's $67 overcharged...
The staff was friendly and extremely helpful.
The service I received was above and beyond EXCELLENT, a great team!!!!!!!!!
Have two people at the front counter to make it move quicker.
Just FYI: I picked this location over a slightly closer one to me because of the online scheduling of pickup time. So it was good customer service that got me to come in before I ever interacted with anyone. And the vehicle was ready when they said it would be.
Overall, an excellent experience.
The gentleman who helped me was courteous and professional and very kindly added a few hours to the time I was able to use the truck. A very positive experience!
The staff was very pleasant and nice. Explained everything to me this was my first time renting a Uhaul truck.
It's gets no better! Customer service was excellent. A representative by the name of James saw I was extremely tired and when he returned from fueling the truck he also had purchased coffee for me which really made my day. I appreciate such above and beyond customer service and will gladly be a returning customer.
At least 2 people on duty at all times
I have been in this area morethen 44 years I have used the U-Haul on Joy Road on numerous occasions more than 10 and I have always been satisfied I am so glad to have them in my neighborhood
Nothing! The customer service experience was awesome!! Gary and Michael, THANK YOU!! I've never experienced in person customer service as wonderful as they were! Thanks again!
Everything was perfect. The uhual was there ready for me when i arrived, I was able to leave my car there while used the uhual. I wouldnt change a thing.
How about confirming email addresses? That would be awesome! I did not rent from you.
Everyone was very friendly and seemed happy to be there. We had a great experience.
Staff knowledgeable and professional.
Average due to road construction. Mr. Anthony was very pleasant, respectful and professional.
I was told that the truck was dirty however it was given back to them the sane way they gave it to me. I had to turn around because they said that the gas was on one level and that was not true. So just like you inspect the customer has to as well.
Make sure the truck has proper wheel alignment...when truck was turned toward right it went to the left and vice versa....and its sad they ignored the problem...the most appalling thing was that there was an inspector there whom also seemed to ignore this issue..
The Joy rd location an the lady at the call center help me a 100% the location on Lyndon an Schaefer very poor 5% I gave them 5% for the email tell me my time an dated to pick up the Uhaul truck but when I went to get the truck on Saturday 8/22/15 I was told I didn't have a truck a customer had gotten the truck before me on that Thursday an didn't bring it back I told the lady on the phone that's not my problem I needed a truck someone should had phone call me bout the statue on the truck no I had to find out about the problem the same day for pick up the lady at Lyndon location told me I had to call the 1800Uhaul I call her back an said this bum don't work for sum reason I was upsetting her for calling her back she then told me to call 1800calUhaul we true calling this bum service time I call her back at that time I was mad she said I told u I can't help u u have to call the 1800 number I hung up on her an call another location on Liviois an 8 mile an I told the guy that answer the phone shat was gapping to me he said he was sorry for my trouble an he gave me the num to call 1888 num an I thank him an call that number an from their I felt so please when the lady said she could help me thank u again Uhaul call center u guys made my family day cause moving can be stressful thank you guy once again
The representative was very pollute. Thank you!
Best moving experience. Very helpful and thorough
The pricing is kind of steep but convenient...
Staff is courteous and helpful. Have not had an issue yet.
Nothing, great service and staff
The truck wS dirty their was a artful smell inside the air bag was missing their was paint out side on the windows in body of the truck
Stop charging customers $14 for not refilling gas especially for those who get a truck with only 1/4 tank of gas
They were very nice and helping thanks
There needs to be more than 1 representative in the store. I had long waits upon pickup and return due to there being only 1 person to handle everything.
Good service ... Great team work they have there
No gas was in the truck and poor customer service
The general manger was awesome and very helpf
Computer system was slow so took awhile for transactions. Staff was helpful & friendly. Road construction was inconvenient & I had to park across the street in ungated parking.
Gary was excellent in his advice & assistance. We were pleasantly surprised at the efficiency & courtesy shown; I'd highly recommend this location. Thanks for a great experience :)
I masde my reservations on line and when I arrived at thr Joy Road location there was no pick up truck available for me, the gentleman was kind enough to find a truck i could us, but you ( on line) never designed the area to hold a tuck for me.
The guys were great and very helpful!
All about love good pepole
All of your representatives were good. They were professional and understanding, more than helpful.
The Young Man Was Very helpful.
Excellent customer service.
Very good. No complaints.
Staff was courteous and helped to get the most suitably sized unit.
Well train staff especially the manager on duty.
just keep up the good work.
I was disappointed that the space I was quoted was too small and the next biggest one was too big and DOUBLE the price.
The guys there are good in what they do and love keep the customer very happy and well taking care of!!!!
Someone cancelled my reservation, but the staff was very helpful. Also the late fee notice posted at the storage needs to be changed the cost does not reflect what will be charged for late fee.
GOOD SERVICE ALL THE TIME
Everything was to my liking with no problems
The service was very good and i was very impressed.
I love my experience both at California and here in Detroit.
Keep on with the good job.
It could have better parking.
Sometimes the workers seemed over worked. They multi tasked really good but they are human. Being out of breath from being over worked is not good a appearance for the company.
Your staff have awesome customer service
All the workers I had contact with, except for one, was very helpful and friedly. If needed, I will use this location for storage again.
Nice, friendly, and professional staff.
I was very pleased with the service keep up the good work
My only complaint is that the units are a little expensive
The men were very heplful and assisted with everything.
Excellent professional customer service provided by Nate. He definitely goes the extra mile to extend great service a good turn out for whatever problem that may occur. Excellent Team Player!!!
Thanks, guys! I was a great 4-5 months, and you took good care of me!
Good. Nice staff. Helpful
Everytime I rent a truck from your business, I always get the wrong information. Customer Service is terrible. The guys are always willing to accomadate and fix what customer service messed up.
Always friendly and very helpful. Thanks!
Your Staff at Joy Rd and Artesian was excellent and very helpful, kind and very professional everything will be alright for me and my family. Thumbs up to Nate.
The owner Mr.Anthony amd staff were very helpful and caring.To make sure yur needs were meet.I would use his business again
The only complaint I have was that there were a fer dead rodents and rodent droppings in both my storage units and around the facility.
I enjoyed the experience.
Brenda and I are repeat customers.
Staff was friendly and helpful to my needs.
There were times when the customer service was very poor and my room was sold due to dishonest employees not turning in my pymts which I do have the receipt for!!! I will never recommend to anyone.
there should be unlimited acsess to the storage units. this would be more convient to those who work between the hours of operation.
The gentlemen were very friendly, helpful and fast.
Mr. Lewis was very professional and helpful. If I need U-Haul`s sevices again I definitely use go back to the Joy Road location.
Employees are rude and always in a hurry.
needs better customer service , allow payment arrangements when customers can`t make payment in full by due date
The salesperson was very friendly, and explained everything well.