Customer Reviews for U-Haul Moving & Storage at St Claude Ave
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at St Claude Ave
Bigger retail space, but it did look like it was under construction but over nice just tight space when there is a lot of customers
Pd 1st mon. Came to pay 2nd mon was told no longer in computer pd 2nd mon still showed balance due. NO REFUND NO COMMUNICATION
I didn't receive the truck that I reserved. I wasn't compensated for my inconivence. My costumer service rep. was extremely rude.
the person at the counter was very friendly and helpful, as was the person who accepted the truck when we took it back
This is the 1st time I rented from this particular location, but I have used one in the surrounding area. Both times the trucks that I rented were not available although I had reserved them at least a day in advance. I was upgraded for the same price, which is nice, but might I suggest not letting people reserve a truck that isn't actually on the lot? Even if someone is to return the truck at a certain day/time, they may or may not do it (like yesterday). Otherwise, everything else was great! :)
Have more staff available to help customers.
The locatn was neat and organized, The staff pleasent, however I was given the wrong trailer. see Springhill Ave. ( Mobile, AL) location comments.
Manager was very friendly and helpful.
Got real busy. The lady there needs another helper.
There was just too much trouble at this location. They were very unorganized. I understand that they are going through some personnel changes, but all the customers had to wait at least 45 minutes to get our trucks. In addition to that, they did not let me know clearly which location I should have returned the truck to. I went back to the St. Claude location based on a phone call from the manager and an understanding with the original pick up employee only to find out that I could have went to a location much closer to my new home for a cheaper price. I then drove the truck back down to the other drop off location. This process took up way too much of my time and energy. I will not be going back here and will not be using U Haul again in the future.
have two agents at the location - I waited about 50 minutes because there were persons ahead of me and only 1 agent. It seemed unnecessary to wait 50 mnutes
Management do not know how to interact with customer in a proper way
Have more people at the counter early in the morning so the lady there does not get overwhelmed and turn psycho.
Very friendly and helpful staff, great location. I couldn't ask for much more in a U Haul location.
Timely drop off and assistance with equipment return.
Manager and staff were very friendly and helpful all around.
The General Manager was very rude and mean towards me. She spoke very with a very nasty attitude which caused me to become upset and angry. I will never rent anotger truck from this location again.
I know moving trucks are not usually a smooth ride, ha!, but the particular truck we got had some serious transmission issues. It was clean, it just felt as if the transmission was going to freeze, refuse to go into gear and leave me on the side of the road. It would not go into gear unless you put the gear selector arm between D and 3, and even then it was hesitant. Also, the steering wheel had about 100° of play - this is not an exaggeration. I would say more like 180° with no movement or response in the steering, but I am trying to be fair. Also, the gas gage continuously moved all over, making it very difficult to judge the true level. I nicknamed the truck Lurch because of it's tendency to kick and threaten to do worse upon stopping. Lurch definitely gave me cause for concern, but in the end made the trip unscathed. All this said, the truck needs to be serviced. On a positive note, the employees at this location were wonderful - they were friendly, patient, calm and efficient - not an easy way to be when dealing with stressed people all day. I would recommend the location for the service, but believe the quality of the equipment leaves something to be desired.
Have trucka available for 3 days
And weekly rates.
they mis-read the gas tank and made me go get MORE gas after it was already full PAST the level i got it with a receipt for gas in hand
Great location, manager and staff were exceptional!
Was sorry to hear that when their sign is vandalized the cost affects the staff's pay b/c it's costly to have the sign changed. In the neighborhood, many look forward to the funny sign - maybe there's a way the vandals can work for the location? definitely draws attention to the location, bad press is good press? option to rent out the sign for special occasions to write a message? update for art walk on st. claude avenue nights, fringe fest, mirliton, events in the area, etc.?
Our online reservation specifically said NO DOLLY or blankets required...we were moving a business that has commercial moving equipment far superior to that which is provided by Uhaul..we were pleased to see that no trolley was supplied with the truck, since it left a better packing option without obstruction...
When our move manager saw there was no trolley, he was extremely happy...but suggested we take a photo...in case....!!!....as I took the photo, my cell phone died but I thought nothing of it...
When we returned the equipment, Carla asked where the hand truck was...we told her there was not one on the truck...WE WERE CHARGED FOR HANS TRUCK AND usage making
Horrible customer service. I have been using U-Haul for years. And this was the ultimate worst expierence.
I paid for a dolly and the U-Haul did not put the dolly in the rental truck. I had to leave my washer and dryer and king-size bed because I had nothing to move the furniture or appliances with. I lost out over $1000 and appliances because UHaul didn't do what they were supposed to do
The two employees working Sunday Jan 12th were friendly, helpful and professional and it was a very good rental experience. I will definitely use them again.
I felt that the lady behind the desk was not very professional with her words that came out of her mouth due to one of the employee's not doing his job. She had attitude in front of the customers. I did not care for going back and forth from the office to the trailer to check things. I was there to rent a trailer and should not have to inspect it and all that stuff. The first place we went to rent a trailer was just as bad. The wheels were bald, the owner of the cell phone shop where the trailer was did not open when it should of been and the manager or owner was a smuck. I feel it makes U-Haul a joke.
The service was perfect. The cashier should train others on how to provide excellent customer service.
The staff was very friendly, very informative and precise. I use Uhaul whenever I need to move anything and I am always pleased with your professionalism and convenience!
Super/excellent/friendly customer services, 100% much better from previous manager / staff. Better customer services from the one on Veterans Blvd, in Metairie, also the location en Veterans do not have sufficient parking for customer.
I always rent from Uhaul, however this was the worst experience I ever had. My truck broke down, then it took over 30 minutes to get a another one. This whole experience was costly and disappointing. Hopefully you guys will test your trucks performance before placing them in the hands of customers.
I drove less than 50 miles and spend forty dollars for gas and on top of that, was charged .99 cent a mile. This was definitely not cost effective for me. Get vehicle with better gas mileage and lower the .99 cent per mile.
Great experience. Your agent was helpful, knowledgeable and lowered my stress on moving day!!
The woman who worked the desk and checked me out was great. She had the best customer service skills I have seen in a long time. I would suggest having her train all of your other employees.
You good will be back again
Very helpful and friendly staff. They made the whole experience a real pleasure.
We got lucky and arrived just before everyone else for their 9am pick-up on the last day of the month. The woman working at this location was friendly and patient and knowledgable, and working really hard to serve everyone in a timely manner, but it definitely seemed like she should have had some help.
Van stank of cigarettes and there's no sign that you shouldn't smoke in it - isn't this a rule you have? If not it should be, it was really unpleasant.
Other than that the van was fine for the job and good value.
I have used this location at least six times in the last three months. I was very disappointed to see it was under new management. The previous management couldn't have been more efficient and courteous. Moreover, they knew me by first name upon sight and the check out process was smooth each time.
This time Clara did a good job for me signing me up. She was a bit overwhelmed however with the large business this location was doing. It looked as though she could have used some help the day I rented the truck.
I question the need to SHOW proof of insurance should I decline to pay for insurance. Not only am I insured to the hilt, I believe the choice given on the touchscreen states "Do you agree to pay IN FULL any damages incurred upon return". I would be prepared to do that as I am over insured as it is.
Providing proof of insurance would not have been difficult except I walked to the location from my house and did not expect this requirement based on my many times renting from U-HAUL AND other rental car agencies.
The cleaner I bought had been opened and some of it was missing. I was charged for a 24 hour rental even though I returned the equipment in less than 4.
Great quick and easy. I will be back.
Renting the van was a last minute spur of the moment thing. I arrived within a half hr of closing. All staff members were extremely kind, knowledgable, professional and did not rush me.. They wanted to be sure I underdstood everything and was a satisfied customer. It was a great experience considering I was a nervous wreck with other things on my mind. Now I know how it works and how easy it was and will patronize and recommend you at each opportunity that presents itself. Thank you for being there.
PLEASE consider buying trucks that have iPod capability. This radio only shit when you're driving across country is for the birds. It's 2013--mp3 players have been around since 2000. Step into the 21st century, Uhaul.
Had trouble getting into the facility after hours on several occasions. Facility is overpriced.
It could be more ventilated.
Myles Winchester is a great manager of the St Claude store!
Always bright and cheerful and most helpful in every way!
Give him a raise!!!
Everything is clean with exception of storage room that has sagging moldy ceiling with no lighting. Friendly/helpful staff is hit and miss
Incompetent taff took half an hour to sign me up for a storage unit, which then could not be opened because it was rented to someone else!
An elevator would have been AWESOME, especially since I had sprained my ankle prior to having to haul things down from the second floor.
Myles is a great manager efficient,professional,and personable,its a pleasure to have met his acquaintance
Manager unresponsive to store clerk when processing issues arose. Waited 2 hours with movers still on the clock. Store clerk on duty was helpful and apologetic. VERY frustrating experience.
Everything was Excellent, from the time i picked up the uhaul till the time i returned it.
customer service rep Wyles was very nice and helpful. definitely a great asset to your company. Thank you
I was in a rush to get a unit and it was the last one but every thing worked out fine
Heidi and the staff are very helpful.
Rent should be pro-rated when closing account before next billing date.
Infested with rats and mice. Dead rat in the unit the day I moved in which was cleaned out and moved out early b/c of another dead mouse. My stuff was covered with droppings.
Everything was excellent, the service was great.
NOT ENOUGH ECONOMICAL UNITS AVAILABLE
I WOULD HAVE LIKED TO HAVE STAYED THERE BUT IT WAS TOO EXPENSIVE.
NO UNITS LEFT FOR WHAT THEY WERE ADVERTISING/
Had to throw away stuff b/c mice peed chewed through it some was moldy. Was told it was climate controlled there was an elevator, but it was hot musty we had to carry things up narrow stairs.
The box was not in good shape hole in the side, but the customer service was outstanding. Myles Winchester was incredibly helpful.
very curtious , very polite. good crew you have. yes i would very much recommend to others. real good crew
Customer Service at this facility is awesome. Myles and his crew will go out of their way to make sure you are taken care of.
THE EXPERIENCE WAS PAINLESS AND CONVENIENT
Myles is very friendly and helpful.
Only complaint is that i recently moved out of this facility on 1/13 yet when i checked out,the employee told me i could not get a refund even though i had just paid for a full month only 3 days prior
Miles your manager is simply the best!
Although the storage unit was initially clean, the unit became infested with rodant feces. I had to place poison throughout the unit but the rodants were still present.
Very helpful and courtous
The store clerk, Myles was courteous ans pleasant. He was willing to provide assistance whenever necessary.
There was vermin urine and waste all over a large portion of our boxes and destroyed expensive mattresses, couches, chairs and other furniture. Weâ€™ll never use or suggest Public Storage again.
You get what you expect in the area it was in. Its was ok but nothing to run home and tell your family and friends about!
The clerk was very professional, informative and friendly.
Staff is friendly and professional,something hard to find these days! They are to be commended.
The staff was friendly for both my rental unit and the truck I rented.
Great set up and customer service.
Easy storage access. Appreciate all the focus on customer satisfaction.
helpful, informative,and patient with questions. moving sucks--they made it suck less.
after a mix up on my billing, Myles was very polite, helpful and understanding in clearing up the issue
Staff was always very helpful, patient, and friendly. Only thing I could suggest is it would be great to have an elevator or lift for upper level.
Mr. Myles was extremely helpful and informative great employee!!!!
Mr. Miles, the manager was extremely helpful. He does his job in a mannerly way makes a customer happy with his service.
First of all, my husband and I are disabled and we feel like we were mistreated because we were given a unit on the second floor. The inside units can be broke into easily.
My husband and I are 100% disabled. We would never have used you if we had known our storage was on the 2nd floor. We are upset
A bit pricey, the room is way bigger than I need, but if the smaller rooms are already taken then what can ya do? I am very happy about the first month`s rent being free!
The facility was very convenient and the staff were always courteous and helpful.
Lighting within the unit was non-existent and a flashlight had to be used. Exhaust fan came on at night only so working inside the units was extremely hot in the daytime.
The employees at St. Claude were WONDERFUL. I`d never hesitate to recommend that store to anyone.
Rat trap in unit,told it helps keep down rats.Walls of unit r raggedy,big roaches dead on hallway floor. Rope on outside door, propped open. No light in unit. Employees r very nice.
the manager was very helpful and very professional
the staff was well trained and very helpful it couldn`t have gone any smoother
I wish it was opened earlier on Sundays
Rental of storage unit, the staff was very helpful.
The staff were exceptionally friendly and helpful!
The entire staff was very helpful, informative and assisted me in every way possible. They all did a great job.
Roaches and vermin infested
Cons: Broken lighting and no air conditioning
Pros: Excellent staff, courteous and helpful
The storage unit has no lighting inside. There were visible cobwebs that we walked into upon entering the unit. There is no elevator for storage on the 2nd flr. Not easily accessible.
too much rodent feces and too many dead bugs. staff was super friendly and helpful though i wouldnt recommend,
The manager was very helpful and friendly, which greatly enhanced our experience here.
The sales lady was very kind and sweet. She made things eay to understand for me.
I found the U-Haul facility extremely convenient, and the staff were helpful and friendly.
Great staff!!! My highest rating for helpfulness.