Customer Reviews for U-Haul Moving & Storage at St Claude Ave
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at St Claude Ave
I think advertising $19.95 for in town per day is misleading. It ended up costing me $57 total and I didn't have it for a whole 24 hours.
As I made and had a confirmation on my rental at the Harahan location, I was informed that my rental would be delayed 3 + hours. The woman at that location seemed like she knew nothing as what to do for me. I called another location and was then switched to some sort of customer service center, and they located a unit for me 15 miles out of my way. I had no choice as to accept the deal, but I feel as though the Harahan location should have found me a suitable unit and offer me to be able to return it closer to my move than to have to return it back 15 miles away, and then charge me mileage to boot!!
Last Time I deal with U-Haul.....
To many other truck rentals out there to be had...
There were only two representatives that worked at this location but only one knew what they were doing. The other was completely lost anytime someone asked them a question. The line grew longer and longer and I waited 2 hours for a truck I already reserved because there was only one representative at the counter and the other was still with one customer and the other representative "who actually knew what they were doing" had to constantly help him. Needless to say I will not return to this location or probably try Budget the next time I move furniture.
Price quoted was 59.00. Dealer charged me 100 plus. Not good.
The truck was dirty on the interior can and the oil change light was on
Very friendly and helpful. We initially had a bit of trouble with the new card access system, but he staff was very helpful in correcting all the issues we encountered.
Well the truck was damaged. But service was great even if i had to drive further than I wanted to.
Bryan was fast and efficient. He did a great job but it was really hot. He should be able to go inside and cool off every now and then. I would not want him to get heat stroke.
Thanks for a pleasant and efficient experience.
While I was satisfied with the service at the store, I was not satisfied with the location. I made a reservation 3 weeks in advance to pick up a trailer near my house. When I went to get it, I was told I would have to drive over 30 minutes away to pick up my trailer. I contacted customer service to complain but haven't gotten a response.
manager was top notch. Need to leave him there.
Terrible. 200 character will not suffice in the details.
Very nice and clean facility. Efficient service at return area.
Everything went well. Truck was ready and in good condition, staff was courteous and helpful checking in and out, prices were as quoted. Very satisfactory transaction.
Not enough parking indicated for customers . No waiting area or seating for waiting customers .
When I reserved the trailer I choose a location in Veterans Memorial in Kenner. That location only had one employee dealing with a long line where we all waited for over 30 minutes. I was not sent an email or text to notify me that the location had changed. At the end I had to drive to 3 different locations in order to get the trailer on time. I requested a smaller trailer 5X8X4 and got a 5X8X5 that created more wind drag on the vehicle I was using. It also leaked water when we drove in the rain. At our arrival I items where wet. Overall it took a huge amount of time from my vacation.
Have water available. It is very hot outside.
Howard is a mighty nice and pleasant fellow. Made dropping it off as easy as could be and was so nice.
The truck I oredered wasn't available, so I received a larger truck than I needed. I ordered off the web site, and it said what I ordered was available, but it wasn't. The manager said he han't had the size I wanted in a very long time. I live in the quarter and its was a challenge to park the larger truck. No concelation from U-haul.
I wish you could say about how many miles you are driving and have them predict your price.
Rent it for half price... :) Can't think of any improvement...
Customer service rep was knowledgable & extremely professional. As a result, the prices was a lot smoother & quick
I was kind of miffed when I found out the truck I ordered did not have a metal ramp, though I clearly also requested an appliance dolly. Just thought the person at the store could have mentioned that to me when he was bringing around the dolly to make sure that I would have still wanted or needed it, or if I wanted to upgrade to another truck.
Very good experience at the St Claude location!
Great combination of online service with check in and out procedures. Keep up the great work.
Not a bit, it was near perfect!
I loved the people that worked there. My truck had just came back in and it had roaches in the back of it..
Convenient location, good service. Would highly recommend the St. Claude location in New Orleans.
Explain the x stickers on the truck.
It was quick, easy, and what I was promised is what I got. Customer service was A+
Please make all your vehicles smoke free/ban smoking. The truck smelled like cigarettes or a dirty ash tray. Very badly.
The vehicle transmission was slipping a little. Other than that nice, friendly staff with a quick pick up and return.
All my needs we're met, I was pressed for time and management went beyond my expectations to help me out.
Staff was excellent all around. Excellent management.
Didn`t receive boxes until 3pm. First Ubox was infested with ants. We could not return it because there were no more boxes at the center.
Wonderful experience - easy to book, everyone I dealt with was friendly and helpful!
Check in was a very big hassle. Had call earlier to inquire about giving my credit card information over the pgone and my brother in law would pick up the trailer. Was told this would be ok. When mt brother in law got there, it was question after question...finally he had to come pick me up to physically scan the credit card. This bs costs us over an hour. The trailer worked fine, it was just the hassle of getting it. It wasvery aggrevating after being told one thing.
Well verse in management.
Staff was slow and too many hidden fees, but it's a big truck and gets the job done. Location sucks.
There was a significant wait at pick up and at drop off. The representative was working by himself inside and it appeared that the office was understaffed for a busy moving day, which was making him a little frantic. A second staff member inside would have been very helpful.
I was asked to move up my rental day and time so the location could squeeze in another customer even though I made reservations weeks in advance. After picking up the truck at almost dark and having to return it sooner than the 24 hours I made my reservation for it made my move extremely difficult to squeeze in my move and I was rushed and needed to utilize another vehicle from a competitor to complete my move. I did not appreciate feeling rushed as a favor to the company so y'all were able to get another sale.
Our truck broke down TWICE.The 1st. time I was on hold for an HOUR and didn't get assistance for 3HOURS.The truck wouldn't start again the next day.I was fortunate it was inner city not state to state.Being from New Orleans we've moved several times.This could have happened on the open highway ...in the middle of nowhere with me and my family...
Staff at this location were GREAT!
The personnel was friendly, but the location was completely overbooked and the website was inaccurate. I chose to rent a U-Haul truck even though it was more expensive than Penske or Budget because of the free month of storage, which was supposedly climate-controlled and on the first floor. I called twice during the week before my move to confirm and was told that everything was set. When we arrived after 8 hours of driving to our new home, we were told that there was only one unit left in the entire NOT climate-controlled building and that it was in the back on the second floor. There is no way my wife and I could have carried a couch, dressers etc. up the narrow, steep metal stairs to the unit. There were several holes in the ceiling where rodents had chewed through, and the facility was about 90 degrees with 100% humidity--no place to store anything a person cared about. We ended up leaving our stuff in the truck and finding a climate-controlled, enormous unit only 10 minutes away. Don't trust U-Haul!
Even though the u box wasnt delivered within the time window I didn`t care. Everything else more than made up for it. U haul made it easy for me to move. Thank you. Would use again in a heartbeat.
I prepaid for two mattress bags that I did not receive. I also called to ask about storage and when I did I asked if I could keep the truck a little longer and how long I could be before I would be charged. I was told I was extended from 9:30 until 11:30 without charge but after that it would be late. It was returned by 11:30 as I was told but I was charged anyway. When I called about the charge, I was basically told that it had to be back by 9:31. I explained and was told I would receive a call from a manager today and never got a call. Very poor way to do business.
Horrible experience. my bin was rented to someone else. I got another bin, but only one available was larger, so I now have to pay 5 dollars more a month I never got my swipe cards.
Nothing, Great service and friendly workers
Like the old saying goes if it isn't broke don't change it
Check things with customer, like damages, gas guage, interior before rental...I had to do it myself. Beyond that, very pleasant and positive experience.
The official opening time of the store was 9, our reservation was for 9:15. No employees showed up to open the store until 9:40 and we did not get helped until 10. Completely unacceptable - threw off the entire day of moving
This cabin of this truck was filthy. In speaking to the representative there was no attempt to satisfy me other than spray the cabin with air freshener. The seats were the dirtiest. Because it was the only truck available in that size, I had to take it. Horrible!
They need to speed the process of getting customers out the store. It takes 20 minutes with one customer at this location. They definitely need 3 registers open.
There was a pretty long line at check in. Allison dealt with this very professionally but she genuinely did need some help. It took around 35 mins in line.
Very easy in and out service. Professional and courteous staff. I would use them again. Thanks Uhaul !
The staff at this location are always exceptionally helpful
The team at Uhaul storage makes me want to just move in there to live some luxury hotels in this city have a whole lot to learn from them.
Wish it was open earlier but other than tht service was excellent from the young lady behind the desk. Fast,extremely polite and patience. I was rushing. She made me want to apologize. Lol. Thanks
The staff at this location is always incredibly helpful, human, and professional.
Could not help me with ANY of my storage issues. After 2 hours of being there, I still did not have the 24 hour access that I PAID for.
it was just a mess of untrained staff.
The new management at the St. Claude uhaul was done wonders compared to 90 days ago. The managers were kind , efficient and were continually training while with the
It shipped a week and a half late. It couldn`t be tracked by anyone. It was lost for over a month and I was charged monthly storage and insurance EXTRA because it was shipped late and lost.
It shipped a week and a half late after I paid for it and no one could track it. It was lost for over a month. Manager wasn`t very responsive or capable
Woman at front desk not friendly, kind of mean. Had to wait VERY long time to be served.
the staff were totally awesome
The box arrived and had been breached on the bottom, and I`m currently trying to recover unauthorized charges to my credit card for a month of storage that wasnt used or requested.
Never got the U-Box because the store manager was so unfriendly and incompetent. Truly a terrible person to deal with.
Pd 1st mon. Came to pay 2nd mon was told no longer in computer pd 2nd mon still showed balance due. NO REFUND NO COMMUNICATION
Had trouble getting into the facility after hours on several occasions. Facility is overpriced.
It could be more ventilated.
Myles Winchester is a great manager of the St Claude store!
Always bright and cheerful and most helpful in every way!
Give him a raise!!!
Everything is clean with exception of storage room that has sagging moldy ceiling with no lighting. Friendly/helpful staff is hit and miss
Incompetent taff took half an hour to sign me up for a storage unit, which then could not be opened because it was rented to someone else!
An elevator would have been AWESOME, especially since I had sprained my ankle prior to having to haul things down from the second floor.
Myles is a great manager efficient,professional,and personable,its a pleasure to have met his acquaintance
Manager unresponsive to store clerk when processing issues arose. Waited 2 hours with movers still on the clock. Store clerk on duty was helpful and apologetic. VERY frustrating experience.
Everything was Excellent, from the time i picked up the uhaul till the time i returned it.
customer service rep Wyles was very nice and helpful. definitely a great asset to your company. Thank you
I was in a rush to get a unit and it was the last one but every thing worked out fine
Heidi and the staff are very helpful.
Rent should be pro-rated when closing account before next billing date.
Infested with rats and mice. Dead rat in the unit the day I moved in which was cleaned out and moved out early b/c of another dead mouse. My stuff was covered with droppings.
Everything was excellent, the service was great.
NOT ENOUGH ECONOMICAL UNITS AVAILABLE
I WOULD HAVE LIKED TO HAVE STAYED THERE BUT IT WAS TOO EXPENSIVE.
NO UNITS LEFT FOR WHAT THEY WERE ADVERTISING/
Had to throw away stuff b/c mice peed chewed through it some was moldy. Was told it was climate controlled there was an elevator, but it was hot musty we had to carry things up narrow stairs.
The box was not in good shape hole in the side, but the customer service was outstanding. Myles Winchester was incredibly helpful.
very curtious , very polite. good crew you have. yes i would very much recommend to others. real good crew
Customer Service at this facility is awesome. Myles and his crew will go out of their way to make sure you are taken care of.
THE EXPERIENCE WAS PAINLESS AND CONVENIENT
Myles is very friendly and helpful.
Only complaint is that i recently moved out of this facility on 1/13 yet when i checked out,the employee told me i could not get a refund even though i had just paid for a full month only 3 days prior
Miles your manager is simply the best!
Although the storage unit was initially clean, the unit became infested with rodant feces. I had to place poison throughout the unit but the rodants were still present.
Very helpful and courtous
The store clerk, Myles was courteous ans pleasant. He was willing to provide assistance whenever necessary.
There was vermin urine and waste all over a large portion of our boxes and destroyed expensive mattresses, couches, chairs and other furniture. Weâ€™ll never use or suggest Public Storage again.
You get what you expect in the area it was in. Its was ok but nothing to run home and tell your family and friends about!
The clerk was very professional, informative and friendly.
Staff is friendly and professional,something hard to find these days! They are to be commended.
The staff was friendly for both my rental unit and the truck I rented.
Great set up and customer service.
Easy storage access. Appreciate all the focus on customer satisfaction.
helpful, informative,and patient with questions. moving sucks--they made it suck less.
after a mix up on my billing, Myles was very polite, helpful and understanding in clearing up the issue
Staff was always very helpful, patient, and friendly. Only thing I could suggest is it would be great to have an elevator or lift for upper level.
Mr. Myles was extremely helpful and informative great employee!!!!
Mr. Miles, the manager was extremely helpful. He does his job in a mannerly way makes a customer happy with his service.
First of all, my husband and I are disabled and we feel like we were mistreated because we were given a unit on the second floor. The inside units can be broke into easily.
My husband and I are 100% disabled. We would never have used you if we had known our storage was on the 2nd floor. We are upset
A bit pricey, the room is way bigger than I need, but if the smaller rooms are already taken then what can ya do? I am very happy about the first month`s rent being free!
The facility was very convenient and the staff were always courteous and helpful.
Lighting within the unit was non-existent and a flashlight had to be used. Exhaust fan came on at night only so working inside the units was extremely hot in the daytime.
The employees at St. Claude were WONDERFUL. I`d never hesitate to recommend that store to anyone.
Rat trap in unit,told it helps keep down rats.Walls of unit r raggedy,big roaches dead on hallway floor. Rope on outside door, propped open. No light in unit. Employees r very nice.
the manager was very helpful and very professional
the staff was well trained and very helpful it couldn`t have gone any smoother
I wish it was opened earlier on Sundays
Rental of storage unit, the staff was very helpful.
The staff were exceptionally friendly and helpful!
The entire staff was very helpful, informative and assisted me in every way possible. They all did a great job.
Roaches and vermin infested
Cons: Broken lighting and no air conditioning
Pros: Excellent staff, courteous and helpful
The storage unit has no lighting inside. There were visible cobwebs that we walked into upon entering the unit. There is no elevator for storage on the 2nd flr. Not easily accessible.
too much rodent feces and too many dead bugs. staff was super friendly and helpful though i wouldnt recommend,
The manager was very helpful and friendly, which greatly enhanced our experience here.
The sales lady was very kind and sweet. She made things eay to understand for me.
I found the U-Haul facility extremely convenient, and the staff were helpful and friendly.
Great staff!!! My highest rating for helpfulness.