Customer Reviews for U-Haul Moving & Storage at St Claude Ave
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at St Claude Ave
Phone customer service was Awful I was told there were no reservations and then they hung up on me and then I went online and made a reservation. Later I was called and told the truck was never turned on even though it was turned in almost 4 hours early. Finally I was billed both $75 and the actual charge for the U-Haul and do not have a $75 credit pending in my account. Overall very disappointing
The service sucks, the truck was not clean , no one cleaned it. no 1 cheched my truck. I put extra gas in and they refuse to reimburse me. I'll take my business else where.
The track rented leaked water from the roof (it was raining), causing that my two mattresses get soaked and dirty (among other stuff)
Wait time for pick up could be improve
The young lady who helped us with our drop-off was super friendly and really efficient. There were two customers in front of us she just kept it moving and kept everyone smiling. It was just a drop-off but it was after a couple of hard days of work and thanks to her it ended on a really great note. Lots of U-haul equipment and packing supplies at this location. It would be a great pick-up location. Very easy to get in and out of.
I found the truck to be in fair condition.
Reserved online. Truck was ready and clean. Employees were friendly.
Streamline front end process. Return was quick and efficient.
Alison and her team did a great job. They're the only serious operation near the Quarter. We had at least five rentals in the last six months.
Nothing. Alison's and her team do a fine job. They're the only serious operation close to the Quarter.
Make sure you have the trucks available that people have reserved a month in advance...renting a smaller truck for a discounted rate is nice but a smaller truck means more trips...it took about 12 hours to move, where had I the 26' truck I had reserved, I would have gotten my move done A LOT faster.
The location did have friendly staff and they had the truck ready for pickup, but the truck had brake problems. Just improve how these trucks are maintained and serviced. When a customer is traveling over 700 miles they need a reliable truck. Period!!
The staff was very disorganized. They started to give us one truck but could not find the keys. Redid the contract, and gave us a different truck. Staff member called 30 minutes later to ask what the truck number was that we had. The next day we returned the truck to Causeway Blvd., and the manager called later to find out if we had two trucks. I still have not received a call back to confirm that the problem has been corrected.
The customer service was excellent.
I rented and returned the vehicle I used the same day and for some reason the location didn't check it in until 3 days later so it is going on a week that I have been waiting for my funds to be credited to me. I will not ever be using uhaul ever again because I will not be waiting this long and getting the run around for MY money to be credited back to ME! This is a horrible experience.
Very friendly, competent, helpful staff.
Everything was pleasant. I was waited in by a girl who was in training. She was very sweet and the manager was so patient with her. This was the best experience I've had at this particular location.
the truck that i reserved was not the truck I got this threw my gasoline budget out the window I don't know what the point of reserving a 10 foot truck is if I'm just going to be given a 14 foot truck I was told my 10 foot truck was in stone waiting for me this was not the case and nobody cared if I cannot get the equipment I reserve I don't know why I would use U-Haul in the future having to deal with the bigger truck made our trip way more complicated and more difficult and furthermore no profits in my personal pocket due to overwhelming gas expense so because I did not get the equipment I reserved I did the whole trip for free which I did not enjoy it at all nor appreciate from your company Christopher mcguire
The guy who processed our return was extraordinarily pleasant and efficient. A+ for him!
The staff at this location accommated me very well.
Very friendly and efficient staff made the whole process smooth and fast. Thanks much!!
My reservation was not listed as 24 hour. Nor appliance dolly listed. I was issued a truck with damaged rear lift door
Confirm information of vehicle prior to signing over to renter, mileage was off.
The girl (Allison? Alicia?) who helped us was very nice, professional, and knowledgeable, but she was overwhelmed with too many customers at once. They need a second person working on the registers on weekend mornings (prime moving times) to check people in and out.
receiving locale was great, as were the burleson, tx. folks. i blame the alta mere, ft. worth location staff for dropping the ball
The staff and manager were great! - Friendly and very helpful. A great experience.
Pick up rental truck as advertised. At first, all appeared well. I noticed there was only 1/4 tank of gas left so upon loading up the truck the 1st half of the day, we went to fill up for the 3+ hour ride home.
Pulled up to gas station and started pumping gas. Within 30 seconds I notice a big gas smell and now my sneakers are wet! Gas is spilling out on the ground. An emergency call was placed to U-Haul. Technician was 90 minutes away. No - turns out he was away longer than that.
Technician gets there and immediately starts to work on the vehicle. He was polite and friendly - have no problem with him at all. But the work required two people so I had to pitch in and help. Nothing like climbing into a bed loaded full of furniture moving things around to get access to several panels on a New Orleans late July afternoon.....refreshing!
Technician discovers problem - broken fuel line. Not only was it broken, but the pipe never reached the gas tank! How this was not picked up earlier is truly a mystery!!! By the time a new pipe is sourced and replaced it is now nigh time. Total time for the ordeal...more than 5 hours. By the time we would arrive home it would be midnight...our friends on the other end are long gone. We end up staying another night in NOLA, costing us two hotel rooms and days' work.
Agent on the other end of the pickup has the cajones to ask me when I am bringing back the truck? What - you guys can't type something in a universal computer that employees might actually share with themselves to keep track of customers???
Horrible experience. This truck was too brand new for such a thing to happen. This "repair" cost us a lot of money.
The staff was great. The rental equipment however is infested with roaches! I now have concerned that my new place and belongings are infested as a result of this rental!!!
excellent, friendly customer service
We got to the location to pick up the truck at 9:00am. I was the second person in line and was not able to talk to anyone until 10:00am. I have no idea what was taking the first person so long to confirm their reservation-the guy at the front desk and this man were chatting it up and didnt seem to be in a hurry as the line grew from 2 people to 10 within the next 40 minutes. There was only one person working the front counter and one person getting the trucks. The person getting the trucks was smoking inside the truck while he was pulling them around. Im not sure if they were just understaffed or what the problem was, but this seemed extremely disorganized and not well managed. On a positive note-once i was able to talk to the guy at the desk, he was very helpful and since my reservation was for 8 hours, i was able to drop off the truck an hour later because of the delay. Also the guy who brought the truck around was very nice and helpful.
Hire a new general manager at 3800 n causeway blvd. I think his name is James niel. He cursed my girlfriend over the phone. Said he's having a nice dinner f u and hung up. When it is his fault I could not get into my storage after 5 pm. I payed extra for 24 hr access and I could not get in. I called him and he said come back tomorrow morning and pay for another day on the truck he was eating dinner not to bother him. F U. If his name and number is on the access door for after hour emergencies he should be responsible to solve any problem his branch is having. He is far from a gm. He has terrible customer service and should be fired for how he treated and talked to paying customers. Now I don't feel safe storing my belongings in his facility.
The person at the register was as slow as possible and didn't seem to have a clue what he was doing. In the future I would be sure the customer can come in and out as quickly as possible.
Staff was very helpful and worked with me to help change my reservation to the location. They were an absolute pleasure to work with.
Get rid of the annoying dolly and blankets that are in the way of using the truck!!!!! Did you know that people rent the trucks because they want to put stuff in there? I made your staff member take the dolly out because it is totally blocking the right side of the truck.. annoying.
The check in process took a little too long considering I had made a reservation. The trick was great and the staff was very helpful.
The new team at St. Claude Ave. is doing fine. mario and Albert were especially helpful. The truck worked fine but wasn't able to be cleaned before I took it, but that didn't affect the needed performance.
The new management at the St. Claude uhaul was done wonders compared to 90 days ago. The managers were kind , efficient and were continually training while with the
Keep up the good work. Your staff were very friendly both checking in and checking our.
We arrived right at their closing time, but they were still very friendly and accommodating. I received my confirmation email for drop off the very next day as stated that I would. Overall, very good experience!
Reliable wait times, I waited for 3 hours when I was told to wait an hour
I have noticed some major change now that new management is there. I really appreciate the efforts towards good customer service.
It would have been nice if the employee had been trained
The process was quick and easy, especially when everything was pre-ordered online. There was a bit of a line, but that was because only one person was available for transactions, and a refund was being processed for a regular customer who did not have his contract available.
My uhaul tire blew out on a bridge. I almost died. Literally. And I had my 8 month old baby in the truck with us. Thank God the police came and rescued us off of the bridge. Your tire blew out because it was dried and cracked. Inspect your trucks regularly.
All three customer service reps were TERRIFIC. From the initial visit to reserve the truck/van to the pick up of the vehicle to returning it. Everything was seamless. Good employees there.
Communication was a little disorganized between the U Haul call center and the St Claude location. Had the St Cloud location not contacted me separate of the call center, my reservation would have not happened as I had discussed with the representative from the call center
I had a reservation and did early check in still waited 1 1/2 hours in line, with only 8 people in front of me, to be told I had to wait because my truck was not ready.
I had to wait an hour and a half to get my haul. It put my moving day so far behind I would have been better without it. There needs to be more workers so people don't have to wait so long.
There was an extremely long wait to check equipment out, over 1 hour.
It shipped a week and a half late. It couldn`t be tracked by anyone. It was lost for over a month and I was charged monthly storage and insurance EXTRA because it was shipped late and lost.
It shipped a week and a half late after I paid for it and no one could track it. It was lost for over a month. Manager wasn`t very responsive or capable
The only issue I had was that they seemed a bit short handed. We had to wait a bit to be served. Other than that the two employees that I did interact with were very nice and helpful.
The rate for the rental could be less expensive.
Great prices and excellent service too!!
Hands down the most rude and unprofessional group I've ever come in contact with. I reserved my Uhaul online via the website, 24 hours 17 foot. I arrived at 8 to pick up my vehicle. There was a man ahead of me that said he needed propane and the "manager " tells him "well i dont usually get around to that until around 12"... I knew this was gonna be a bad expierience.. When i got to the counter the manager, whose name i now get from her card is Carla Surratt, told me "we don't do 24 hour rentals we only do six hour" So naturally I stated that I reserved my vehicle for 24 and I needed it for that long (obviously why I made the reservation in the first place). She then starts to be extremely rude telling me that "Your the domino that's gonna ruin the rest of my day" and "Well now there's 4 families that won't be able to move because of this, how does that make you feel?" Are you kiddingme?!? She then says "I'm just going to cancel this mans one way since you don't mind screwing these families over what's one more person right?" I can't believe this woman.. At this point there is now a line forming behind me and she has the audasity to yell " I'll be right with you all as soon as I finished with this guy" unbelievable. Apparently the other desk employee called in as she's made sure everyone in the store knows this. Multiple times.. At this point an older woman drops a vehicle off and they do the "gas check" she asks the employee that checks it if the gas was correct (whispering loudly, as if we can't hear her at all says "its really close", to which Carla replies "well looks like that's over 60$ in gas charges! Are you seriois?! So knowing that they are scamming people out of money for gas I am now sure that I need to document gas before and at drop off. So I bring the vehicle back on time naturally and as I drop it off I go in to return it and make sure they check everything properly, the same woman is there and asks "Did you put gas back in it?" "Absolutely I did I'd like to have someone please come out and check so I can get home and unpack" To which she replies "Oh don't worry about it you can just leave it and well take care of it later" No one is gonna get a chance to look for a while so if you want someone to check you'll have to wait and I don't know how long".. Wow.. So knowing I documented the gas gauge and time stamped it for my protection I decide to leave it in their hands. I get an email with a receipt and surprise surprise there's a 48 dollar gas charge. So I call uhaul customer service, which was the only good part of this experience.. The young man was extremely kind and took care of everything with no problems. But I will never do business with them again. Worst experience I've ever had with a business. I am also a manager and if I had an employee that was as rude, unprofessional and obviously stealing from their customers I would terminate that persons employment without question. I hope you take care of this employee she has no
They were severely understaffed in the morning. Once more staff and the GM came in, everything was great. The GM was very helpful, as were the workers. They were just really slow and I had to wait 45 minutes for my truck on a day that was very busy for me.
The UHaul office opened an hour and a half late on 5/4/2014. Without exaggeration, there were over 20 people in line with me when the office finally opened. Numerous calls were made to UHaul corporate HQ to alert them to the problem but the store manager could not be reached. I have never been more frustrated with a service in my life. I would add that the staff that did show up at 10 am is to be commended for his heroic effort in meeting the needs of the rather angry line of customers. His grace under fire represented the best of UHaul employees while the manager who failed to either open the store or answer to the corporate HQ represents the very worst.
They were short staffed and didn't kw what they was doing. None of the managers were there to help assist them let alone me. the truck I received keep jerking and pulling hard. I ended up spending a total 230.00 in gas alone beside the price being 4 hundred and something!!!
Woman at front desk not friendly, kind of mean. Had to wait VERY long time to be served.
This place is probably usually fine, but they were woefully understaffed and the poor person in charge at the desk was not having a good time of juggling all of us customers.
Staff was very helpful. Thanks
I had terrible problems with your reservation system. I checked on Friday and learned you had scheduled my pickup for Boutte, LA. I confirmed w/Boutte by phone. When I arrived, I learned you had unilaterally transferred the rental to St. Claude. 35 miles each way. Thanks!
Wait time to pick up a truck Sunday morning was excessive. There was only one employee servicing a line of at least a dozen customers.
the staff were totally awesome
The box arrived and had been breached on the bottom, and I`m currently trying to recover unauthorized charges to my credit card for a month of storage that wasnt used or requested.
Never got the U-Box because the store manager was so unfriendly and incompetent. Truly a terrible person to deal with.
Pd 1st mon. Came to pay 2nd mon was told no longer in computer pd 2nd mon still showed balance due. NO REFUND NO COMMUNICATION
Had trouble getting into the facility after hours on several occasions. Facility is overpriced.
It could be more ventilated.
Myles Winchester is a great manager of the St Claude store!
Always bright and cheerful and most helpful in every way!
Give him a raise!!!
Everything is clean with exception of storage room that has sagging moldy ceiling with no lighting. Friendly/helpful staff is hit and miss
Incompetent taff took half an hour to sign me up for a storage unit, which then could not be opened because it was rented to someone else!
An elevator would have been AWESOME, especially since I had sprained my ankle prior to having to haul things down from the second floor.
Myles is a great manager efficient,professional,and personable,its a pleasure to have met his acquaintance
Manager unresponsive to store clerk when processing issues arose. Waited 2 hours with movers still on the clock. Store clerk on duty was helpful and apologetic. VERY frustrating experience.
Everything was Excellent, from the time i picked up the uhaul till the time i returned it.
customer service rep Wyles was very nice and helpful. definitely a great asset to your company. Thank you
I was in a rush to get a unit and it was the last one but every thing worked out fine
Heidi and the staff are very helpful.
Rent should be pro-rated when closing account before next billing date.
Infested with rats and mice. Dead rat in the unit the day I moved in which was cleaned out and moved out early b/c of another dead mouse. My stuff was covered with droppings.
Everything was excellent, the service was great.
NOT ENOUGH ECONOMICAL UNITS AVAILABLE
I WOULD HAVE LIKED TO HAVE STAYED THERE BUT IT WAS TOO EXPENSIVE.
NO UNITS LEFT FOR WHAT THEY WERE ADVERTISING/
Had to throw away stuff b/c mice peed chewed through it some was moldy. Was told it was climate controlled there was an elevator, but it was hot musty we had to carry things up narrow stairs.
The box was not in good shape hole in the side, but the customer service was outstanding. Myles Winchester was incredibly helpful.
very curtious , very polite. good crew you have. yes i would very much recommend to others. real good crew
Customer Service at this facility is awesome. Myles and his crew will go out of their way to make sure you are taken care of.
THE EXPERIENCE WAS PAINLESS AND CONVENIENT
Myles is very friendly and helpful.
Only complaint is that i recently moved out of this facility on 1/13 yet when i checked out,the employee told me i could not get a refund even though i had just paid for a full month only 3 days prior
Miles your manager is simply the best!
Although the storage unit was initially clean, the unit became infested with rodant feces. I had to place poison throughout the unit but the rodants were still present.
Very helpful and courtous
The store clerk, Myles was courteous ans pleasant. He was willing to provide assistance whenever necessary.
There was vermin urine and waste all over a large portion of our boxes and destroyed expensive mattresses, couches, chairs and other furniture. Weâ€™ll never use or suggest Public Storage again.
You get what you expect in the area it was in. Its was ok but nothing to run home and tell your family and friends about!
The clerk was very professional, informative and friendly.
Staff is friendly and professional,something hard to find these days! They are to be commended.
The staff was friendly for both my rental unit and the truck I rented.
Great set up and customer service.
Easy storage access. Appreciate all the focus on customer satisfaction.
helpful, informative,and patient with questions. moving sucks--they made it suck less.
after a mix up on my billing, Myles was very polite, helpful and understanding in clearing up the issue
Staff was always very helpful, patient, and friendly. Only thing I could suggest is it would be great to have an elevator or lift for upper level.
Mr. Myles was extremely helpful and informative great employee!!!!
Mr. Miles, the manager was extremely helpful. He does his job in a mannerly way makes a customer happy with his service.
First of all, my husband and I are disabled and we feel like we were mistreated because we were given a unit on the second floor. The inside units can be broke into easily.
My husband and I are 100% disabled. We would never have used you if we had known our storage was on the 2nd floor. We are upset
A bit pricey, the room is way bigger than I need, but if the smaller rooms are already taken then what can ya do? I am very happy about the first month`s rent being free!
The facility was very convenient and the staff were always courteous and helpful.
Lighting within the unit was non-existent and a flashlight had to be used. Exhaust fan came on at night only so working inside the units was extremely hot in the daytime.
The employees at St. Claude were WONDERFUL. I`d never hesitate to recommend that store to anyone.
Rat trap in unit,told it helps keep down rats.Walls of unit r raggedy,big roaches dead on hallway floor. Rope on outside door, propped open. No light in unit. Employees r very nice.
the manager was very helpful and very professional
the staff was well trained and very helpful it couldn`t have gone any smoother
I wish it was opened earlier on Sundays
Rental of storage unit, the staff was very helpful.
The staff were exceptionally friendly and helpful!
The entire staff was very helpful, informative and assisted me in every way possible. They all did a great job.
Roaches and vermin infested
Cons: Broken lighting and no air conditioning
Pros: Excellent staff, courteous and helpful
The storage unit has no lighting inside. There were visible cobwebs that we walked into upon entering the unit. There is no elevator for storage on the 2nd flr. Not easily accessible.
too much rodent feces and too many dead bugs. staff was super friendly and helpful though i wouldnt recommend,
The manager was very helpful and friendly, which greatly enhanced our experience here.
The sales lady was very kind and sweet. She made things eay to understand for me.
I found the U-Haul facility extremely convenient, and the staff were helpful and friendly.
Great staff!!! My highest rating for helpfulness.