Customer Reviews for U-Haul Moving & Storage at St Claude Ave
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at St Claude Ave
The personnel was friendly, but the location was completely overbooked and the website was inaccurate. I chose to rent a U-Haul truck even though it was more expensive than Penske or Budget because of the free month of storage, which was supposedly climate-controlled and on the first floor. I called twice during the week before my move to confirm and was told that everything was set. When we arrived after 8 hours of driving to our new home, we were told that there was only one unit left in the entire NOT climate-controlled building and that it was in the back on the second floor. There is no way my wife and I could have carried a couch, dressers etc. up the narrow, steep metal stairs to the unit. There were several holes in the ceiling where rodents had chewed through, and the facility was about 90 degrees with 100% humidity--no place to store anything a person cared about. We ended up leaving our stuff in the truck and finding a climate-controlled, enormous unit only 10 minutes away. Don't trust U-Haul!
Even though the u box wasnt delivered within the time window I didn`t care. Everything else more than made up for it. U haul made it easy for me to move. Thank you. Would use again in a heartbeat.
I prepaid for two mattress bags that I did not receive. I also called to ask about storage and when I did I asked if I could keep the truck a little longer and how long I could be before I would be charged. I was told I was extended from 9:30 until 11:30 without charge but after that it would be late. It was returned by 11:30 as I was told but I was charged anyway. When I called about the charge, I was basically told that it had to be back by 9:31. I explained and was told I would receive a call from a manager today and never got a call. Very poor way to do business.
Horrible experience. my bin was rented to someone else. I got another bin, but only one available was larger, so I now have to pay 5 dollars more a month I never got my swipe cards.
Nothing, Great service and friendly workers
Like the old saying goes if it isn't broke don't change it
Check things with customer, like damages, gas guage, interior before rental...I had to do it myself. Beyond that, very pleasant and positive experience.
The official opening time of the store was 9, our reservation was for 9:15. No employees showed up to open the store until 9:40 and we did not get helped until 10. Completely unacceptable - threw off the entire day of moving
This cabin of this truck was filthy. In speaking to the representative there was no attempt to satisfy me other than spray the cabin with air freshener. The seats were the dirtiest. Because it was the only truck available in that size, I had to take it. Horrible!
They need to speed the process of getting customers out the store. It takes 20 minutes with one customer at this location. They definitely need 3 registers open.
There was a pretty long line at check in. Allison dealt with this very professionally but she genuinely did need some help. It took around 35 mins in line.
Very easy in and out service. Professional and courteous staff. I would use them again. Thanks Uhaul !
The staff at this location are always exceptionally helpful
they over charged me for the rental of the equipment. rented it on 4/25/2015 brought it back on 4/25/2015 at 12 o'clock. After 3 phone calls and being put on hold for ever, this mater is still not fixed. Still waiting for them to call me back. 985 290 5795, lester
The trailer we rented leaked and the items stored in the back were wat fein heavy rain en route.
Very friendly and helpful.
The young man working when I dropped the truck off was by himself and overwhelmed with 3 customers.
The young lady that checked me in was very nice and friendly. The young man January was also very helpful to me.
Offer discount to regular customer, and returning new coupons.
We have rented trucks from this UHaul many times, always a good experience!
The team at Uhaul storage makes me want to just move in there to live some luxury hotels in this city have a whole lot to learn from them.
Customer service was excellent, also Allison .
Very nice employees. Good location. The fuel charges are to high. But plan on using your service again.
counter people were great, one of the trailers was in disrepair. took three times to get hooked up. other than that not the first or last time I will use. convenient location, helpful staff.
i rented a vehicle for three days but returned it after only two. Hurrying in bad traffic on st claude i was ten minutes late. she charged me for the third day anyway. i think the ten minutes could have been waved. I won't be back
Ask if a hand truck is needed, l forgot to ask otherwise all went well
The lady that help me was more than nice I haveuseduhaul lots of times before and I think that she was the best and most polite I have ever experienced
The staff was extremely friendly and helpful with both the drop off and pickup. First Class service.
The whole experience was pleasant and so easy..;) Both young ladies were friendly and eager to please me...the customer. What a pleasant experience.
Wish it was open earlier but other than tht service was excellent from the young lady behind the desk. Fast,extremely polite and patience. I was rushing. She made me want to apologize. Lol. Thanks
they did what they were supposed to do, Nuff said
Excellent customer service! Very helpful and friendly : )
more signs on where to park and maybe another counter personel
Everyone was nice. Pick up and return was quick.
They went above and beyond the call of duty to ensure that my UHAUL experience was very pleasant.
Nothing service was excellent
The people were great and helpful
The people I dealt were knowledgable and friendly.
I have used this location before and will again.
The General Manager and her team were great, excellent customer service.
Unfortunately, the hand cart, furniture pads, and mover weren't included perhaps miscommunication between me and the gentlemen pulling the vehicle out. The girl helping me was super awesome and very pleasant.
I received excellent service from my initial contact to order the van till the time of return. By phone I expressed what my needs were and and was recommended what type veichle would serve my purpose and they were correct, not too big or too small__just right. Your employees were very courteous, knowledgeable and professional and a pleasure to work with. I continue to use the St Claude location for the above mentioned reasons.
The manager, Alyson is great, but someone on the staff grossly misquoted me. I did not expect to pay $169 for the rental. I will use Ryder in the future.
The staff at this location is always incredibly helpful, human, and professional.
Could not help me with ANY of my storage issues. After 2 hours of being there, I still did not have the 24 hour access that I PAID for.
Miz Boudreaux, the manager, is always incredibly kind and efficient, despite the number of challenges she faces in a day. She runs a tight operation that truly values customer service. We are all in her debt.
everything was Good!thanks
it was just a mess of untrained staff.
The new management at the St. Claude uhaul was done wonders compared to 90 days ago. The managers were kind , efficient and were continually training while with the
It shipped a week and a half late. It couldn`t be tracked by anyone. It was lost for over a month and I was charged monthly storage and insurance EXTRA because it was shipped late and lost.
It shipped a week and a half late after I paid for it and no one could track it. It was lost for over a month. Manager wasn`t very responsive or capable
Woman at front desk not friendly, kind of mean. Had to wait VERY long time to be served.
the staff were totally awesome
The box arrived and had been breached on the bottom, and I`m currently trying to recover unauthorized charges to my credit card for a month of storage that wasnt used or requested.
Never got the U-Box because the store manager was so unfriendly and incompetent. Truly a terrible person to deal with.
Pd 1st mon. Came to pay 2nd mon was told no longer in computer pd 2nd mon still showed balance due. NO REFUND NO COMMUNICATION
Had trouble getting into the facility after hours on several occasions. Facility is overpriced.
It could be more ventilated.
Myles Winchester is a great manager of the St Claude store!
Always bright and cheerful and most helpful in every way!
Give him a raise!!!
Everything is clean with exception of storage room that has sagging moldy ceiling with no lighting. Friendly/helpful staff is hit and miss
Incompetent taff took half an hour to sign me up for a storage unit, which then could not be opened because it was rented to someone else!
An elevator would have been AWESOME, especially since I had sprained my ankle prior to having to haul things down from the second floor.
Myles is a great manager efficient,professional,and personable,its a pleasure to have met his acquaintance
Manager unresponsive to store clerk when processing issues arose. Waited 2 hours with movers still on the clock. Store clerk on duty was helpful and apologetic. VERY frustrating experience.
Everything was Excellent, from the time i picked up the uhaul till the time i returned it.
customer service rep Wyles was very nice and helpful. definitely a great asset to your company. Thank you
I was in a rush to get a unit and it was the last one but every thing worked out fine
Heidi and the staff are very helpful.
Rent should be pro-rated when closing account before next billing date.
Infested with rats and mice. Dead rat in the unit the day I moved in which was cleaned out and moved out early b/c of another dead mouse. My stuff was covered with droppings.
Everything was excellent, the service was great.
NOT ENOUGH ECONOMICAL UNITS AVAILABLE
I WOULD HAVE LIKED TO HAVE STAYED THERE BUT IT WAS TOO EXPENSIVE.
NO UNITS LEFT FOR WHAT THEY WERE ADVERTISING/
Had to throw away stuff b/c mice peed chewed through it some was moldy. Was told it was climate controlled there was an elevator, but it was hot musty we had to carry things up narrow stairs.
The box was not in good shape hole in the side, but the customer service was outstanding. Myles Winchester was incredibly helpful.
very curtious , very polite. good crew you have. yes i would very much recommend to others. real good crew
Customer Service at this facility is awesome. Myles and his crew will go out of their way to make sure you are taken care of.
THE EXPERIENCE WAS PAINLESS AND CONVENIENT
Myles is very friendly and helpful.
Only complaint is that i recently moved out of this facility on 1/13 yet when i checked out,the employee told me i could not get a refund even though i had just paid for a full month only 3 days prior
Miles your manager is simply the best!
Although the storage unit was initially clean, the unit became infested with rodant feces. I had to place poison throughout the unit but the rodants were still present.
Very helpful and courtous
The store clerk, Myles was courteous ans pleasant. He was willing to provide assistance whenever necessary.
There was vermin urine and waste all over a large portion of our boxes and destroyed expensive mattresses, couches, chairs and other furniture. Weâ€™ll never use or suggest Public Storage again.
You get what you expect in the area it was in. Its was ok but nothing to run home and tell your family and friends about!
The clerk was very professional, informative and friendly.
Staff is friendly and professional,something hard to find these days! They are to be commended.
The staff was friendly for both my rental unit and the truck I rented.
Great set up and customer service.
Easy storage access. Appreciate all the focus on customer satisfaction.
helpful, informative,and patient with questions. moving sucks--they made it suck less.
after a mix up on my billing, Myles was very polite, helpful and understanding in clearing up the issue
Staff was always very helpful, patient, and friendly. Only thing I could suggest is it would be great to have an elevator or lift for upper level.
Mr. Myles was extremely helpful and informative great employee!!!!
Mr. Miles, the manager was extremely helpful. He does his job in a mannerly way makes a customer happy with his service.
First of all, my husband and I are disabled and we feel like we were mistreated because we were given a unit on the second floor. The inside units can be broke into easily.
My husband and I are 100% disabled. We would never have used you if we had known our storage was on the 2nd floor. We are upset
A bit pricey, the room is way bigger than I need, but if the smaller rooms are already taken then what can ya do? I am very happy about the first month`s rent being free!
The facility was very convenient and the staff were always courteous and helpful.
Lighting within the unit was non-existent and a flashlight had to be used. Exhaust fan came on at night only so working inside the units was extremely hot in the daytime.
The employees at St. Claude were WONDERFUL. I`d never hesitate to recommend that store to anyone.
Rat trap in unit,told it helps keep down rats.Walls of unit r raggedy,big roaches dead on hallway floor. Rope on outside door, propped open. No light in unit. Employees r very nice.
the manager was very helpful and very professional
the staff was well trained and very helpful it couldn`t have gone any smoother
I wish it was opened earlier on Sundays
Rental of storage unit, the staff was very helpful.
The staff were exceptionally friendly and helpful!
The entire staff was very helpful, informative and assisted me in every way possible. They all did a great job.
Roaches and vermin infested
Cons: Broken lighting and no air conditioning
Pros: Excellent staff, courteous and helpful
The storage unit has no lighting inside. There were visible cobwebs that we walked into upon entering the unit. There is no elevator for storage on the 2nd flr. Not easily accessible.
too much rodent feces and too many dead bugs. staff was super friendly and helpful though i wouldnt recommend,
The manager was very helpful and friendly, which greatly enhanced our experience here.
The sales lady was very kind and sweet. She made things eay to understand for me.
I found the U-Haul facility extremely convenient, and the staff were helpful and friendly.
Great staff!!! My highest rating for helpfulness.