Customer Reviews for U-Haul Moving & Storage at St Claude Ave
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at St Claude Ave
The location did have friendly staff and they had the truck ready for pickup, but the truck had brake problems. Just improve how these trucks are maintained and serviced. When a customer is traveling over 700 miles they need a reliable truck. Period!!
The staff was very disorganized. They started to give us one truck but could not find the keys. Redid the contract, and gave us a different truck. Staff member called 30 minutes later to ask what the truck number was that we had. The next day we returned the truck to Causeway Blvd., and the manager called later to find out if we had two trucks. I still have not received a call back to confirm that the problem has been corrected.
The customer service was excellent.
I rented and returned the vehicle I used the same day and for some reason the location didn't check it in until 3 days later so it is going on a week that I have been waiting for my funds to be credited to me. I will not ever be using uhaul ever again because I will not be waiting this long and getting the run around for MY money to be credited back to ME! This is a horrible experience.
Very friendly, competent, helpful staff.
Everything was pleasant. I was waited in by a girl who was in training. She was very sweet and the manager was so patient with her. This was the best experience I've had at this particular location.
the truck that i reserved was not the truck I got this threw my gasoline budget out the window I don't know what the point of reserving a 10 foot truck is if I'm just going to be given a 14 foot truck I was told my 10 foot truck was in stone waiting for me this was not the case and nobody cared if I cannot get the equipment I reserve I don't know why I would use U-Haul in the future having to deal with the bigger truck made our trip way more complicated and more difficult and furthermore no profits in my personal pocket due to overwhelming gas expense so because I did not get the equipment I reserved I did the whole trip for free which I did not enjoy it at all nor appreciate from your company Christopher mcguire
The guy who processed our return was extraordinarily pleasant and efficient. A+ for him!
The staff at this location accommated me very well.
Very friendly and efficient staff made the whole process smooth and fast. Thanks much!!
My reservation was not listed as 24 hour. Nor appliance dolly listed. I was issued a truck with damaged rear lift door
Confirm information of vehicle prior to signing over to renter, mileage was off.
The girl (Allison? Alicia?) who helped us was very nice, professional, and knowledgeable, but she was overwhelmed with too many customers at once. They need a second person working on the registers on weekend mornings (prime moving times) to check people in and out.
receiving locale was great, as were the burleson, tx. folks. i blame the alta mere, ft. worth location staff for dropping the ball
The staff and manager were great! - Friendly and very helpful. A great experience.
Pick up rental truck as advertised. At first, all appeared well. I noticed there was only 1/4 tank of gas left so upon loading up the truck the 1st half of the day, we went to fill up for the 3+ hour ride home.
Pulled up to gas station and started pumping gas. Within 30 seconds I notice a big gas smell and now my sneakers are wet! Gas is spilling out on the ground. An emergency call was placed to U-Haul. Technician was 90 minutes away. No - turns out he was away longer than that.
Technician gets there and immediately starts to work on the vehicle. He was polite and friendly - have no problem with him at all. But the work required two people so I had to pitch in and help. Nothing like climbing into a bed loaded full of furniture moving things around to get access to several panels on a New Orleans late July afternoon.....refreshing!
Technician discovers problem - broken fuel line. Not only was it broken, but the pipe never reached the gas tank! How this was not picked up earlier is truly a mystery!!! By the time a new pipe is sourced and replaced it is now nigh time. Total time for the ordeal...more than 5 hours. By the time we would arrive home it would be midnight...our friends on the other end are long gone. We end up staying another night in NOLA, costing us two hotel rooms and days' work.
Agent on the other end of the pickup has the cajones to ask me when I am bringing back the truck? What - you guys can't type something in a universal computer that employees might actually share with themselves to keep track of customers???
Horrible experience. This truck was too brand new for such a thing to happen. This "repair" cost us a lot of money.
The staff was great. The rental equipment however is infested with roaches! I now have concerned that my new place and belongings are infested as a result of this rental!!!
excellent, friendly customer service
We got to the location to pick up the truck at 9:00am. I was the second person in line and was not able to talk to anyone until 10:00am. I have no idea what was taking the first person so long to confirm their reservation-the guy at the front desk and this man were chatting it up and didnt seem to be in a hurry as the line grew from 2 people to 10 within the next 40 minutes. There was only one person working the front counter and one person getting the trucks. The person getting the trucks was smoking inside the truck while he was pulling them around. Im not sure if they were just understaffed or what the problem was, but this seemed extremely disorganized and not well managed. On a positive note-once i was able to talk to the guy at the desk, he was very helpful and since my reservation was for 8 hours, i was able to drop off the truck an hour later because of the delay. Also the guy who brought the truck around was very nice and helpful.
Hire a new general manager at 3800 n causeway blvd. I think his name is James niel. He cursed my girlfriend over the phone. Said he's having a nice dinner f u and hung up. When it is his fault I could not get into my storage after 5 pm. I payed extra for 24 hr access and I could not get in. I called him and he said come back tomorrow morning and pay for another day on the truck he was eating dinner not to bother him. F U. If his name and number is on the access door for after hour emergencies he should be responsible to solve any problem his branch is having. He is far from a gm. He has terrible customer service and should be fired for how he treated and talked to paying customers. Now I don't feel safe storing my belongings in his facility.
The person at the register was as slow as possible and didn't seem to have a clue what he was doing. In the future I would be sure the customer can come in and out as quickly as possible.
Staff was very helpful and worked with me to help change my reservation to the location. They were an absolute pleasure to work with.
Get rid of the annoying dolly and blankets that are in the way of using the truck!!!!! Did you know that people rent the trucks because they want to put stuff in there? I made your staff member take the dolly out because it is totally blocking the right side of the truck.. annoying.
The check in process took a little too long considering I had made a reservation. The trick was great and the staff was very helpful.
The new team at St. Claude Ave. is doing fine. mario and Albert were especially helpful. The truck worked fine but wasn't able to be cleaned before I took it, but that didn't affect the needed performance.
The new management at the St. Claude uhaul was done wonders compared to 90 days ago. The managers were kind , efficient and were continually training while with the
Keep up the good work. Your staff were very friendly both checking in and checking our.
We arrived right at their closing time, but they were still very friendly and accommodating. I received my confirmation email for drop off the very next day as stated that I would. Overall, very good experience!
Reliable wait times, I waited for 3 hours when I was told to wait an hour
I have noticed some major change now that new management is there. I really appreciate the efforts towards good customer service.
It would have been nice if the employee had been trained
The process was quick and easy, especially when everything was pre-ordered online. There was a bit of a line, but that was because only one person was available for transactions, and a refund was being processed for a regular customer who did not have his contract available.
My uhaul tire blew out on a bridge. I almost died. Literally. And I had my 8 month old baby in the truck with us. Thank God the police came and rescued us off of the bridge. Your tire blew out because it was dried and cracked. Inspect your trucks regularly.
All three customer service reps were TERRIFIC. From the initial visit to reserve the truck/van to the pick up of the vehicle to returning it. Everything was seamless. Good employees there.
Communication was a little disorganized between the U Haul call center and the St Claude location. Had the St Cloud location not contacted me separate of the call center, my reservation would have not happened as I had discussed with the representative from the call center
I had a reservation and did early check in still waited 1 1/2 hours in line, with only 8 people in front of me, to be told I had to wait because my truck was not ready.
I had to wait an hour and a half to get my haul. It put my moving day so far behind I would have been better without it. There needs to be more workers so people don't have to wait so long.
There was an extremely long wait to check equipment out, over 1 hour.
It shipped a week and a half late. It couldn`t be tracked by anyone. It was lost for over a month and I was charged monthly storage and insurance EXTRA because it was shipped late and lost.
It shipped a week and a half late after I paid for it and no one could track it. It was lost for over a month. Manager wasn`t very responsive or capable
The only issue I had was that they seemed a bit short handed. We had to wait a bit to be served. Other than that the two employees that I did interact with were very nice and helpful.
The rate for the rental could be less expensive.
Great prices and excellent service too!!
Hands down the most rude and unprofessional group I've ever come in contact with. I reserved my Uhaul online via the website, 24 hours 17 foot. I arrived at 8 to pick up my vehicle. There was a man ahead of me that said he needed propane and the "manager " tells him "well i dont usually get around to that until around 12"... I knew this was gonna be a bad expierience.. When i got to the counter the manager, whose name i now get from her card is Carla Surratt, told me "we don't do 24 hour rentals we only do six hour" So naturally I stated that I reserved my vehicle for 24 and I needed it for that long (obviously why I made the reservation in the first place). She then starts to be extremely rude telling me that "Your the domino that's gonna ruin the rest of my day" and "Well now there's 4 families that won't be able to move because of this, how does that make you feel?" Are you kiddingme?!? She then says "I'm just going to cancel this mans one way since you don't mind screwing these families over what's one more person right?" I can't believe this woman.. At this point there is now a line forming behind me and she has the audasity to yell " I'll be right with you all as soon as I finished with this guy" unbelievable. Apparently the other desk employee called in as she's made sure everyone in the store knows this. Multiple times.. At this point an older woman drops a vehicle off and they do the "gas check" she asks the employee that checks it if the gas was correct (whispering loudly, as if we can't hear her at all says "its really close", to which Carla replies "well looks like that's over 60$ in gas charges! Are you seriois?! So knowing that they are scamming people out of money for gas I am now sure that I need to document gas before and at drop off. So I bring the vehicle back on time naturally and as I drop it off I go in to return it and make sure they check everything properly, the same woman is there and asks "Did you put gas back in it?" "Absolutely I did I'd like to have someone please come out and check so I can get home and unpack" To which she replies "Oh don't worry about it you can just leave it and well take care of it later" No one is gonna get a chance to look for a while so if you want someone to check you'll have to wait and I don't know how long".. Wow.. So knowing I documented the gas gauge and time stamped it for my protection I decide to leave it in their hands. I get an email with a receipt and surprise surprise there's a 48 dollar gas charge. So I call uhaul customer service, which was the only good part of this experience.. The young man was extremely kind and took care of everything with no problems. But I will never do business with them again. Worst experience I've ever had with a business. I am also a manager and if I had an employee that was as rude, unprofessional and obviously stealing from their customers I would terminate that persons employment without question. I hope you take care of this employee she has no
They were severely understaffed in the morning. Once more staff and the GM came in, everything was great. The GM was very helpful, as were the workers. They were just really slow and I had to wait 45 minutes for my truck on a day that was very busy for me.
The UHaul office opened an hour and a half late on 5/4/2014. Without exaggeration, there were over 20 people in line with me when the office finally opened. Numerous calls were made to UHaul corporate HQ to alert them to the problem but the store manager could not be reached. I have never been more frustrated with a service in my life. I would add that the staff that did show up at 10 am is to be commended for his heroic effort in meeting the needs of the rather angry line of customers. His grace under fire represented the best of UHaul employees while the manager who failed to either open the store or answer to the corporate HQ represents the very worst.
They were short staffed and didn't kw what they was doing. None of the managers were there to help assist them let alone me. the truck I received keep jerking and pulling hard. I ended up spending a total 230.00 in gas alone beside the price being 4 hundred and something!!!
Woman at front desk not friendly, kind of mean. Had to wait VERY long time to be served.
This place is probably usually fine, but they were woefully understaffed and the poor person in charge at the desk was not having a good time of juggling all of us customers.
Staff was very helpful. Thanks
I had terrible problems with your reservation system. I checked on Friday and learned you had scheduled my pickup for Boutte, LA. I confirmed w/Boutte by phone. When I arrived, I learned you had unilaterally transferred the rental to St. Claude. 35 miles each way. Thanks!
Wait time to pick up a truck Sunday morning was excessive. There was only one employee servicing a line of at least a dozen customers.
the staff were totally awesome
The manager has no customser service. Her attitude was horrible. I will never go back to this location!
Get rid of the manager! My van was not ready at the time we agreed on, it was not clean, the amount of gas in the van was not what was recorded, and the manager was rude to almost every single customer in the place! I will never use U-Haul again...and I will tell everyone who will listen what a terrible rental location the St. Claude facility is.
Everything was fine. Associate was helpful and fast.
Customer service rep at site was outstanding in meeting our needs.
You can talk to the manager of the St. Claude Avenue location in New Orleans and get everyone at other locations to provide the same kind of efficient, friendly, helpful service.
When I arrived to pick up my previously reserved online truck, there was only one person working whose shirt read "general manager." There was one person in front of me in line and one after me. The first person's online reservation was incomplete and missing items he reserved other than the truck. The employee working was inconsiderate and made unnecessary quips about how she could "move even slower." On my way in the door, I was asked if I would be leaving my car there while I used the uhaul. I said no and that we would be in & out quickly. The comment was "no you won't." Despite having customers waiting inside as we arrived and heard this comment, the "general manager" was outside smoking a cigarette. They lit another on the short walk from processing my reservation inside to drive the truck over to me. The cab smelled of smoke. As a non-smoker it felt dirty. This was my first experience with Uhaul and I was very disappointed. In the future I will likely choose another option.
Your manager was just great -- multi-tasked efficiently with good humor. Got assistance with boxes before I knew I needed it. Just a lovely experience on what is usually a stressful experience. Will not use anybody else ever again.
The box arrived and had been breached on the bottom, and I`m currently trying to recover unauthorized charges to my credit card for a month of storage that wasnt used or requested.
This was my first experience dealing with U-Haul and it was not a good one. The store was disorganized and chaotic. The process of picking up the truck (which I had reserved days in advance) took a while longer than it should have because the process kept getting interrupted by various other workers who seemed to not know what they were doing or what was going on.
Worst of all, I picked up the truck with a flll tank of gas and dropped it off with a full tank.. Yet I was charged $37 in gas miles. $37. If you check my contract, you can see that I drove 12.4 miles total. TOTAL.
Today, I spent an hour and a half trying to call the store on St. Claude Ave., New Orleans, to ask about this obviously bogus charge but the lines always went straight to the Arizona headquarters, where I repeatedly was told that a message was being sent to the New Orleans store to call me. I still have not received a call from the New Orleans store.
I work two part-time jobs and am very busy--not to mention I obviously just moved and have unpacking to do--but instead of doing any of that, I am spending an hour and a half trying to get in touch with a store that charged me $37. The tank was full when we dropped it off. Even if you want to argue that the tank was not full, $37 for 12 miles!! And of course I can't complain because no one answers the phone.
Now I'm filling out a customer objection form, which means the time I could be unpacking I will now be using to deal more with correcting U-Haul's obvious errors.
I had trouble with the truck. It stopped while I was on the highway and Tuesday engine kept knocking. Did not pick up speed Well. Made my move very long.
Very efficient location! Friendly manager and staff. No changes needed!
I rented a trailer to put on the back of my truck and had a hitch installed. The hitch fell off the back of my truck and I was offered a small truck and a trailer to pull my car but was expected to pay for it after paying for the hitch. I was finally given the trailer and truck for free but I had to debate with multiple staff to get what I needed. The customer service was horrible.
Manager was very helpful and sweet. She did everything she could to make sure I was taken care of!
There was a line of about six people when I arrived, and things were moving very slowly. I booked a second-story, climate-controlled storage unit a month in advance, only to arrive and be told that such a unit didn't even exist on site. The employee called another location, and found me a smaller unit. However, nobody mentioned that NONE of the units in question were climate controlled, which was very important to me. When I got to the alternate location, the unit being held for me had a lock on it, so I had to stuff my belongings (most - they did not all fit) to the brim into an even tinier unit, which took my movers about twice as long as it would have otherwise, costing me more. I have some very sentimental things in storage, but with the truck and movers and a deadline to get out of town, I felt my hands were tied and I had no other options. I'll be calling someone to talk about this in more detail, as it's been a very stressful situation.
Overcharged for mileage, rude workers, closed 10 minutes early so I wasnt able to check in truck on time, had to return next day
The counter lady Carla accused me of hitting something and although I had the insurance coverage on it and was not liable for the presumed damages still insisted that I hit something. I told her that there was no possible way I hit anything and the damage was already there. I had made a SC mark along with other notations on the vehicle check out sheet. She told me that she just puts X to mark the location and not SC. She then put an x on all the locations that had been marked. The truck was covered in Scratch's dings and dents prior to me taking the truck. The drive and unload went very easy and without a problem. Upon drop off she told me that I hit something. Impossible!! I said that where the location of the dent there would have been damage to the exhuast pipe. I was told to retrieve my paperwork where I should her I made a SC mark on the paperwork. I said yes but she had told me they use an X to mark the location and that she wrote over my SC on the check out sheet. Also I told her that she wrote on the damages line Scratches and Dents. She ask me why I was angry because I wasn't going to pay for anything and I told her she was calling me a liar. I have been in the moving industry for 20 years and I pride myself in customer service and honesty. If I would have had any issues I would have stated right then and there. Nothing pleased me more then Leaving. I use shuttle trucks very often and now I will consider using another company when needed.
Tell people when making reservations to bring proof of insurance. The young Man and woman at the counter was very helpful and even joked around with us . The truck was ready and they got us in and out in less then 10 minutes.
Carla Suratta general manager of this site was very rude, not professional and incompetent. we waited in line for 30 minutes and honestly no one was happy with her service she didn't have trucks that were reserved. She sent customer other their way to other location due to the lack of here keeping up with the reservation or the trucks. once I was finally serviced she at first told me I wasn't in the system then she found me after actually listening to me she found me in the system . She told me about the deposit we would have to make with cash. I simply forgot my card left and came back with it. There was another line, I waited patiently as it was my turn she told me she needed to fix a man behind me contract. Being courteous didn't mind but I was on a timed schedule. One of the other employees tried to help but she wouldn't allow the help because he was in training. I simply told her she could use some help and I was on a timed schedule .Her exact words and I quote "its not my fault you don't have any money". I thought that was highly disrespect an unacceptable . II left out of the establishment and my girlfriend finished the transaction and told her about her conduct. I will never return to that establishment again.
The lady that works the desk at this location is AWESOME!!! She should get a raise.
Never got the U-Box because the store manager was so unfriendly and incompetent. Truly a terrible person to deal with.
Pd 1st mon. Came to pay 2nd mon was told no longer in computer pd 2nd mon still showed balance due. NO REFUND NO COMMUNICATION
Had trouble getting into the facility after hours on several occasions. Facility is overpriced.
It could be more ventilated.
Myles Winchester is a great manager of the St Claude store!
Always bright and cheerful and most helpful in every way!
Give him a raise!!!
Everything is clean with exception of storage room that has sagging moldy ceiling with no lighting. Friendly/helpful staff is hit and miss
Incompetent taff took half an hour to sign me up for a storage unit, which then could not be opened because it was rented to someone else!
An elevator would have been AWESOME, especially since I had sprained my ankle prior to having to haul things down from the second floor.
Myles is a great manager efficient,professional,and personable,its a pleasure to have met his acquaintance
Manager unresponsive to store clerk when processing issues arose. Waited 2 hours with movers still on the clock. Store clerk on duty was helpful and apologetic. VERY frustrating experience.
Everything was Excellent, from the time i picked up the uhaul till the time i returned it.
customer service rep Wyles was very nice and helpful. definitely a great asset to your company. Thank you
I was in a rush to get a unit and it was the last one but every thing worked out fine
Heidi and the staff are very helpful.
Rent should be pro-rated when closing account before next billing date.
Infested with rats and mice. Dead rat in the unit the day I moved in which was cleaned out and moved out early b/c of another dead mouse. My stuff was covered with droppings.
Everything was excellent, the service was great.
NOT ENOUGH ECONOMICAL UNITS AVAILABLE
I WOULD HAVE LIKED TO HAVE STAYED THERE BUT IT WAS TOO EXPENSIVE.
NO UNITS LEFT FOR WHAT THEY WERE ADVERTISING/
Had to throw away stuff b/c mice peed chewed through it some was moldy. Was told it was climate controlled there was an elevator, but it was hot musty we had to carry things up narrow stairs.
The box was not in good shape hole in the side, but the customer service was outstanding. Myles Winchester was incredibly helpful.
very curtious , very polite. good crew you have. yes i would very much recommend to others. real good crew
Customer Service at this facility is awesome. Myles and his crew will go out of their way to make sure you are taken care of.
THE EXPERIENCE WAS PAINLESS AND CONVENIENT
Myles is very friendly and helpful.
Only complaint is that i recently moved out of this facility on 1/13 yet when i checked out,the employee told me i could not get a refund even though i had just paid for a full month only 3 days prior
Miles your manager is simply the best!
Although the storage unit was initially clean, the unit became infested with rodant feces. I had to place poison throughout the unit but the rodants were still present.
Very helpful and courtous
The store clerk, Myles was courteous ans pleasant. He was willing to provide assistance whenever necessary.
There was vermin urine and waste all over a large portion of our boxes and destroyed expensive mattresses, couches, chairs and other furniture. Weâ€™ll never use or suggest Public Storage again.
You get what you expect in the area it was in. Its was ok but nothing to run home and tell your family and friends about!
The clerk was very professional, informative and friendly.
Staff is friendly and professional,something hard to find these days! They are to be commended.
The staff was friendly for both my rental unit and the truck I rented.
Great set up and customer service.
Easy storage access. Appreciate all the focus on customer satisfaction.
helpful, informative,and patient with questions. moving sucks--they made it suck less.
after a mix up on my billing, Myles was very polite, helpful and understanding in clearing up the issue
Staff was always very helpful, patient, and friendly. Only thing I could suggest is it would be great to have an elevator or lift for upper level.
Mr. Myles was extremely helpful and informative great employee!!!!
Mr. Miles, the manager was extremely helpful. He does his job in a mannerly way makes a customer happy with his service.
First of all, my husband and I are disabled and we feel like we were mistreated because we were given a unit on the second floor. The inside units can be broke into easily.
My husband and I are 100% disabled. We would never have used you if we had known our storage was on the 2nd floor. We are upset
A bit pricey, the room is way bigger than I need, but if the smaller rooms are already taken then what can ya do? I am very happy about the first month`s rent being free!
The facility was very convenient and the staff were always courteous and helpful.
Lighting within the unit was non-existent and a flashlight had to be used. Exhaust fan came on at night only so working inside the units was extremely hot in the daytime.
The employees at St. Claude were WONDERFUL. I`d never hesitate to recommend that store to anyone.
Rat trap in unit,told it helps keep down rats.Walls of unit r raggedy,big roaches dead on hallway floor. Rope on outside door, propped open. No light in unit. Employees r very nice.
the manager was very helpful and very professional
the staff was well trained and very helpful it couldn`t have gone any smoother
I wish it was opened earlier on Sundays
Rental of storage unit, the staff was very helpful.
The staff were exceptionally friendly and helpful!
The entire staff was very helpful, informative and assisted me in every way possible. They all did a great job.
Roaches and vermin infested
Cons: Broken lighting and no air conditioning
Pros: Excellent staff, courteous and helpful
The storage unit has no lighting inside. There were visible cobwebs that we walked into upon entering the unit. There is no elevator for storage on the 2nd flr. Not easily accessible.
too much rodent feces and too many dead bugs. staff was super friendly and helpful though i wouldnt recommend,
The manager was very helpful and friendly, which greatly enhanced our experience here.
The sales lady was very kind and sweet. She made things eay to understand for me.
I found the U-Haul facility extremely convenient, and the staff were helpful and friendly.
Great staff!!! My highest rating for helpfulness.