Customer Reviews for U-Haul Moving & Storage at State Ave

Rating:

2.0

When I picked up the 10-in truck I asked about a promotion that said $50 if my reservation wasn't there and I had reserved a 9-in cargo van however my question was lost over and then when I returned the tenant the 10-ft truck hose way Josue was very rude he tried to charge me $97 Miles when the odometer said 11290 when I started said 119 or 111306 when I got back obviously that's not 97 MI when I brought this to his attention he would say whatever you say or just not his head when I told him how rude he was being he said whatever you say it was an awful experience not because of the vehicle even though I wanted the 9-ft cargo van and then there was the $50 promotion if that wasn't there and it wasn't there I got a 10 ft truck for the same price but that's not what I wanted and I don't know the people were just rude they didn't care they they didn't listen to my question and then he acted like I was lying when I went and whopping 16 or 17 miles I have never received my final receipt to know how much my card is going to be charged he told me 3785 I hope that'll be right

Rating:

4.0

It took me a long time to connect the trailer, and when I returned it everything was much faster, you can appreciate the speed

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

The staff was very nice and helpful! I will be happy to return to this location when I leave town.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Nothing they’re great people over there. Been going to the same place for over 14 years and they’ve been helpful everytime. Thank you guys

Rating:

3.0

Customer did not leave a comment.

Rating:

5.0

Everything was good.

Rating:

5.0

Need no improvement needed

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

1.0

Poor Customer Service!!!!!! The manager did not honor his word and charged me for another day. The lady had no knowledge of the equipment that was rented. There was a guy sitting at the counter that was texting as I walked up for assistance and NEVER looked up. I had to go to the lady’s counter. TRASH !!!!

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

2.0

Employee had bad attitude

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

1.0

Yall lock box key don’t work could not use it Which declined my time No instructions how to drive for beginners

Rating:

5.0

Customer did not leave a comment.

Rating:

1.0

The drop off location at 5200 State Ave in Kansas City needs to improve their communication. Dropped the trailer off early but they never completed the transaction stating the trailer was returned. I tried calling several times with no success, finally had to physically drive back to that location to complete the process. Quite a pain in the ass honestly.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Hire more service techs to clean out cabs and also fleet techs to check vehicles as mine felt like it was going to explode lol

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Over all everything was great from start to finish

Rating:

5.0

Fast, easy, price great and very friendly

Rating:

5.0

Fast very easy. No complications. Very friendly. Price is perfect and deals are great.

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

I should be able to be anywhere on location to use the app for the rental. I got through some of the app check out process and then had to go inside. ALSO, when I went inside to rent the vehicle, there wasn't one ready for me yet, and I was there in my reservation window.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Very helpful on getting trailer hooked up and ready and drop off was very efficient

Rating:

5.0

they were great thanks

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Store associate Damian C. Was extremely helpful, respectful and knowledgeable. And made my experience easy and understandable. I rate my experience A+

Rating:

5.0

Great location.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Answer the phone with a live person

Rating:

4.0

Great

Rating:

4.0

i was very frustrated at the offer to haul a trailer to assist uhaul. it was misleading

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

So far so good

Rating:

5.0

I was literally in and out in less than 2 minutes. Thank you

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

People on State were really nice and professional

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

You can provide more Handicap Parking for your customers. But overall, your Customers Service Reps were very helpful and friendly.

Rating:

4.0

everything was fine

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

One of the young guys was training the other. He was patient and let the newer guy do all the steps, even though it was right before close of business. I rarely leave reviews. I was really impressed. I manage a business myself and hope my experienced staff train and interact, as these two guys did.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

i asked a question and the associate said yes you can. On the equipment found a sticker saying no don't do. If i would have not found the sticker saying no i would have done damage to my item and to the rental item. I feel the associate needs more knowledge of the equipment and know the limits of the equipment that is being rented out to the customer. other then that issue all the workers was very friendly and treated me good. overall i was very pleased with my interaction with uhaul

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

The store looked deserted when we arrived. As we approached the counter, we heard a faint voice. The employee remained seated during our transaction. He was polite but didn't go out of his way to make us feel welcomed. He handed us the keys and pointed us toward our rental. He had pointed us in the wrong direction. We found our rental in another row. Not the row he had directed us to. I thought her should have been more emgaging with as his customers.

Rating:

4.0

Customer did not leave a comment.

Rating:

2.0

I submitted pictures of gas tank and the time why was I charged a extra $25 for gas and you can see I put the gas back

Rating:

1.0

Have the equipment cleaned before renting. If you already charged the previous customer for cleaning the equipment, why rent it out still dirty, and then try to charge me for cleaning too? Let people know that they will need additional information, such as their apartment rental agreement or employment contact, or an additional contact with someone else, before arriving to pick up the equipment. Allow the ability to submit the apartment rental contract in electronic format. Your app requires a new photo of a printed contract. There was no option to access an existing digital document already on my phone. If asking a worker for help with the app, don’t have them create a new rental agreement and try to charge me twice for one rental, even after showing the worker that my bank account has already been charged. They still asked for my payment details. When asking for the supervisor, it would be nice to speak with the supervisor, instead of being told that the supervisor is somewhere else and won’t be able to help you.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

The service was perfect and the people were professional I would recommend U-Haul to everyone

Rating:

5.0

My favorite location 😀

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

It was good

Rating:

1.0

I called the location 13 times and the one time they answered, I was told to hold then placed on hold for 15 mins without anyone checking on me.

Rating:

3.0

Not make he or she walk out to search for the truck alone! No walk around... Just basic business

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

The battery died while I was filling it up with gas, it took like an hour for the tow company to assist us (no big deal) but he pointed out that the battery seems like someone was trying to unplugged it.

Rating:

5.0

Great customer service

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

1/22/2024

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Everything went great. Very convenient.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

The truck I had reserved was not available. So, used a smaller truck which was fine. But truck had snow and ice packed on the front windshield and was not ready to go…this was picked up before store hours. I did receive $50 credit for not having the correct vehicle ready and this helped get me feeling better about the rental experience

Rating:

5.0

Fantastic customer service

Rating:

5.0

The workers were fantastic. Very friendly and helpful.

Rating:

5.0

Your doing really good

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

2.0

First location didn’t have my equipment ready. Second location key box was locked frozen and I had to keep budging it open in -3 degree weather. On top of that, the van wasn’t filed with gas all the way and I was still charged 22 dollars for gas I still put in

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Explain the $100 deposit thing before hand

Rating:

5.0

My store assistant was the best!!!!! Very helpful a considering as he explained all the details an operation or the equipment I rented! His love for the company a what he shared was impressive an I would sh him all the success you can offer him!! Najee

Rating:

1.0

Hire professional staff and train them. One staff member branded two weapons at me and my father and called me a weirdo and made the entire experience extremely hostile. Started with me not hearing the associate asking for another persons contact info. I repeated mine and the associate got an attitude. I asked if there was an issue then his attitude went from 0-100 real fast.

Rating:

5.0

They made the experience easy!

Rating:

5.0

They are awseome

Rating:

4.0

The truck was clean and worked well for what we needed it for. The check engine light was on. We were unable to move the driver's seat forward. I am only 5' tall and had to stretch to reach the petals. I also had difficulty getting into the cab. Perhaps a pull out extra step could be attached to the step on the driver's side to make entering the cab easier.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Everything was fine. I got what I came to do and did.

Rating:

5.0

Customer did not leave a comment.

Rating:

1.0

Arrived at the location and reserved unit was not available and had a lock on it. The manager Gabriel never told me it was his fault and gave me 2 options. To either pay more a month for a larger available unit or choose the non climate control unit. He said he could not give the larger unit for same prize. I was paying professional movers by the hour. It took over 30 minutes to get assigned a new unit. This whole process had me in tears and feeling completely helpless as I had no recourse although I did everything right.

Rating:

5.0

Robert was great. He was friendly and explained everything thoroughly about the truck rental and the storage units. I will definitely be coming here again and recommend to people I know.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

The problem I had, the staff walked me through, with no problems 👍

Rating:

4.0

My experience was good up until yesterday when $134 was taken of my account to pay for a storage unit I cleared out Oct 3 between 3:30p.m til 4:00p.m and now I have received this email saying you are sorry to see me go but I still have not received my money back in my account make it make sense and I have yet to receive an call from the manager 🙃

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

It'd be great to have lights installed in the individual units to support the clients when they access the units.

Rating:

3.0

Customer did not leave a comment.

Rating:

3.0

You guys need a freight elevator

Rating:

4.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Staff was very helpful as long as I could find the staff. One set of doors to enter the main building was never open, I always had to walk around to the other side and then hunt someone down to help me if I needed anything. The site was secure, which is great considering the area it is in. I do wish each unit had a light in it, but that’s probably not feasible. Overall it was a good experience!

Rating:

5.0

Staff is good

Rating:

5.0

The guys were great. Very helpful, professional, friendly they're awesome. Thanks y'all ❤️

Rating:

3.0

Customer did not leave a comment.

Rating:

5.0

Everyone there was so friendly and helpful!

Rating:

5.0

Nuff said above !! give them all raises cool 😎

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Staff was helpful, always going out of their way to help

Rating:

3.0

When I cleaned out the storage unit, I talked to a manager who said he would have someone clean out anything that I had left. I received an email with a charge for the unit cleaning. I don’t mind being charged, but he did not tell me there would be a charge, also I was charged for the following month even after I cleaned out the unit. I’m waiting for someone to contact me to provide a refund.

Rating:

3.0

Moved out on 3/2/2023 not 3/7/2023 check the camera my overall experience was good thank you.....

Rating:

4.0

Alls well your staff were very helpful and courteous ... I'm dealing with a brain injury.. and I had to continuously go back and forth between my storage unit and the front office... they were all super courteous... articulated with me in a way that I didn't feel comfortable.. I'll give them all an A+ unless something changes going forward .. I'll highly recommend you to my family and my circle of friends.. 😎😊👍🏽🙏🏽 Sincerely Kenny G..

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Keep up the good work

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Bathrooms need serious, consistent cleaning + restocking. Non-climate controlled areas need to be cleaned. People often left trash in the “donation” area. It stunk quite badly in the warmer months.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Everything was good 👍🏾

Rating:

5.0

We were directed to a different facility at first. That facility was not very helpful. I was treated as a customer number, they were more worried about the other people in line than me. I moved from IL to MO. Though having storage in KS isn't ideal, the customer service was outstanding! Clean facility too.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Mr Chambers was very friendly and personable, he made the whole move and storage very easy! If anyone ever asks me about renting a moving truck or storing items I will definitely point them to the Uhaul on Parallel!

Rating:

5.0

The Manager Robert make this U-haul Moving and Storage facility the very best

Rating:

5.0

Best service by staff very friendly Robert the manager is so helpful we have enjoyed working with your team and will continue Robert is a very excellent manager Thank you so much

Rating:

4.0

The only reason I would not recommend to a friend is that my unit looks smaller than I thought it would be. I hope my house fits.

Rating:

1.0

Manager was rude. Found roaches in the bathroom and asked what happened if my belongings got roaches and he said too bad. It was my problem to deal with. If I’m paying to store my belonging, I shouldn’t have to worry about taking roaches home with me.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

I will recommend that people are aware that there is no elevator for the second floor or ramp before they are booked for a second-floor storage anyone that is taking reservations for storage said make sure that they inform customers about the inconvenience of carrying their things to a second floor level Thank you Phyllis Jordan

Rating:

5.0

glad to have my storage the clerk was excellent

Rating:

3.0

The price just kept going up and up and up. It's not a good year or more solution, the price just rises until it's not affordable.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

Customer did not leave a comment.

Rating:

5.0

Excellent service

Rating:

5.0

Wonderful experience every one was so polite and very professional Robert the manager awesome. Thank you 😊

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

It was good

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

All in all, Uhaul is my choice for moving and storage. The staff was curious and helpful in every aspect of my rental. They have always been there to help in every way. I would recommend them highly to anyone.

Rating:

4.0

Due to work and travel schedules preferred 24 hours access to storage unit.

Rating:

5.0

Customer did not leave a comment.

Rating:

2.0

The access hours are very inconvenient for my schedule

Rating:

4.0

Nice Staff and Manager

Rating:

4.0

It’s hard to get in touch with representatives long waits on the phone.

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

I think we messed up the convenience of the online check-in process by seeking guidance from the staff instead of attempting to just access the facility on our own. Rather than just walking us through the info we received online, it was as if they started the check-in process all over but did not tell us they changed our access info, etc and they charged us for another lock but we found one in the unit when we got to the unit. Small inconveniences of having to make multiple trips back to the office to figure out why we couldn't get in. In the end it all worked out fine, just not the most helpful (knowledgeable??) staff. Nice facility, less impressed with the staff. Just seemed to go through the motions rather than really listen to customer and assist appropriately. Even inquired about dropping our rental truck there instead of returning to STL area but was basically discouraged from doing so for reasons that felt more like because the staff didn't want to deal with it, than for legitimate reasons. This may be an inaccurate impression, so I don't want to be too negative about our experience with staff. Overall I would recommend the facility to others.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

The young man working that evening was extremely friendly and helpful.

Rating:

5.0

Customer service was so helpful and understanding

Rating:

3.0

Uhaul was willing to work with us and allowed us to use an old office that had been converted into a storage unit. The draw back was that our unit was located inside the store area and we could not access it after 7. When we moved out of unit it became very apparent that no big extermination had been done. We paid for a climate control area which I assumed would mean minimal bug inhabitation but I was wrong! Ants and beetles covered the floor under our things. Thankfully beds were up high and showed no sign of bugs.

Rating:

5.0

Helpful staff and knowledgable and accommodating personnel

Rating:

5.0

Very professional

Rating:

1.0

Because when turn in the truck we put gas back in it and told the worker he check it and still bill me for gas I got the gas across the street from lowes so how yall going charge me for gas if I put it back in there that's a crook move ok

Rating:

4.0

My only concern were the bugs, which I understand can be brought in by customers. I saw a few in my storage unit and the hallway. Other than that I was very pleased with my service. Staff was very friendly and accommodating. A special mention for Debbie, she made a very stressful situation actually enjoyable. Thank you.

Rating:

5.0

Robert chambers was always so nice and friendly when I would come in there. Very helpful. Only downside is the stairs to the upper storage lockers. Very difficult when taking items to locker and to car. Almost fell a couple times. Need ramps or life to get upstairs when you are carrying items.

Rating:

4.0

I utilized my storage space for over 2 years, had minimal issues, would definitely recommend uhaul and will use uhaul in the future if I need to.

Rating:

5.0

The entire staff there on State Ave. were courteous and helpful to all customers and they had a handle on any situation for the customers needs. Any information about what type of storage was available was answered and all equipment for rental was maintained adequately, plus any propane tank that needed to be refilled for the customers needs were equatable and promptly executed for the customers convince. I'm a DAV and my hat is off to the service granted to me for the entire time of nearly five years that I needed their assistance. May everybody and their families be richly blessed. As long as I am alive and kicking you'll be seeing me again Rodney

Rating:

5.0

i will recommend that store and tell people it is worth driving there even if there is a closer UHAUL to them. Very helpful and friendly. the truck i rented was clean and I got immediate service.

Rating:

4.0

Customer did not leave a comment.

Rating:

4.0

Loved all the people I met at the kck facility on state street. They cared about me and remembered me each time I came in. My phone experiences we're not pleasant. I felt that they didn't listen or give responsive answers .

Rating:

5.0

Cole was personable and concerned that we were doing ok.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

The Manager Robert is the best. He is always kind and courteous and willing to go the extra mile to help you with anything you ask of.

Rating:

5.0

Very friendly staff and helped me through my entire process

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Very Affordable Rates , Courteous and Friendly Staff, Place Was Very Clean Inside and Out including Bathrooms

Rating:

4.0

ALL bathrooms needed attentiif you move out before your next due date on a storage they need to prorate your services and give you money back U-Haul makes enough money off of everyone they can do that

Rating:

5.0

Excellent

Rating:

2.0

No one mentioned anything about paying for a truck the night before. Only to make it to the location at 7 AM., and to get told "I was just talking to them about it . I don't gotta truck call u haul."

Rating:

1.0

The price of a lock, cost them, $164.00 a months rent! You have lost a valued customer. Penske will be my first choice! With your company, a distant second.

Rating:

5.0

I've used them since March of last year and have encountered a wonderful, helpful, kind staff. Not once have I had any issues. I would most definitely recommend to others. Blessings

Rating:

5.0

The facility was great. I think there was an IT hiccup checking in and setting up automatic payments, but the staff was very friendly and helpful in getting it fixed.

Rating:

3.0

Thank you

Rating:

5.0

Very friendly

Rating:

5.0

An excellent facility, with an extremely secure and safe.The staff was always informed.

Rating:

3.0

Our 24 hour access card stopped working while moving things from the truck to the storage. It was 12 at night. When emergency # didn't answer the 800 # rep got card reactivated so we could finish.

Rating:

5.0

Very helpful people, and an excellent storage facility.

Rating:

5.0

I have been very pleased with the entire process your company has shown personal and exemplary service and consideration throughout the entire process wish there were more companies out there like thi

Rating:

5.0

Great place for storage

Rating:

5.0

I just wish the storage units or bigger because we really had to cram everything in there and they wound up scratching a bunch of my furniture if we have more room that might not have happened.

Rating:

2.0

Waiting for contact. Trouble with rental truck. Trouble with storage reservation. Not happy at all, and awaiting compensation.

Rating:

2.0

Had problems complete move. Truck had issues. There been reported. Reservations on storage unit were incorrect. Turned into big issue. Eventually storage, corrected. Both issues made move terrible.

Rating:

4.0

I appreciate the service I receive when I use this facility you guys are always nice I would recommend this place for your rental and storage it's a good place to get you through your moving needs ..

Rating:

1.0

I rented a storage room on Saturday with 24 hour access. I reserved a truck for late Sunday afternoon because of hot weather. No access and green lock on storage door. Charged extra day for truck. Mad

Rating:

4.0

Very helpful and understanding when we had to adjust our original order.

Rating:

1.0

Employees are always rude. The G.M. Is pretty ok though

Rating:

3.0

N/A

Rating:

4.0

Great

Rating:

3.0

trouble the last several months w/auto pay, locked out of my unit when already paid😟ALWAYS junk piled up in area for service carts,stuff folks couldn’t get in their units😟otherwise great!good-staff!

Rating:

4.0

Interaction with the staff was wonderful. What was difficult was trying to close out the contract. Kept getting rolled over to 800 number which couldn't do anything and chat support was awful.