Customer Reviews for U-Haul Moving & Storage at Tollway - Plano
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Tollway - Plano
they made it very easy to drop off the vehicle
You guys did great! I just don't really recommend services to that many people. *shrug*
You guy are WAY better than the moving company we hired to move most of our stuff. They damaged a lot, were 4 weeks late in delivery. UHaul was a breath of fresh air in comparison.
This is a fantastic location!
Open your door again tomorrow.
Have your customer service reps specify to customers they will be charged for two days once you're past the 24 hour mark. The whole purpose of renting a trailer was to save as much money as possible. I rented on a Friday and returned on a Saturday and was charged two days. Upon return there were several other 5x8s sitting on the lot so it's not like I had prevented a potential customer from renting one of your precious trailers. I've rented with Penske before and they did not do this. Will not be renting from again.
Dont block their car in and say there's nothing you can do about it. Probably a good idea to mark areas where one shouldn't park.
Not too much. Everyone was very professional and polite. The trailer return was top notch & fast!
I've rented U-Haul trucks from this location on multiple occasions. Each time, the staff have been extremely professional and courteous. I drive out of my way to rent from this location. Great job Guys!
thank you for making it quick and easy. best uhaul location by far in my experience
There was some mix up as to the location of my unit but I finally used this location and was pleased. did not receive a prior email before the rental day or would have figured out I was at the wrong location.
Our experience with this location was wonderful! Very easy and staff was very helpful! We will definitely use them again. Thank You!!
Worry free facility to store personal items
Personnel were especially courteous and helpful.
I got a tow dolly. 2 wheel version to move a car. It was hands down the biggest piece of junk I have ever rented. I will never rent one again. So loud driving down the road poorly maintained
The truck had a little play in the stirring. Probably caused by age.
Keep doing what you did for me.
I found the phone operators very frustrating. I know you are trying to have more business but they kept wanting to rent the trailers in 4 hr periods. I had to pull hair to get the trailer for 24 hrs. The shop itself was great. But the after returning the trailer the same day, I got a call from the uhaul the next day asking for the trailer telling me that I was late returning it. You need to organize your business better and be user friendly.
keep being nice people. Thanks
Explain drop off procedures, especially for those anticipating a Sunday evening drop off; where to park it if trucks are backed up and where the drop off box is for keys, etc.
Love everyone there, this is only one I go because they are always great .
Everything worked well but trailer rear lights went out on the drivers side on the return trip.
Empower you employees to make customer service-related decisions. I asked to be reimbursed for moving blankets that I did not use. I wasn't given a valid reason why they/you could not negate the charge on my CC.
very good customer service even when the facility was really busy
I rarely give reviews, but the staff at this location was passionate about serving the customer and it showed in all aspects from rental information, to pick-up, to return. Nice job!
Moving is a terrible experience for anyone who must do it themselves. In spite of this, your company provides a vital alternative to paying for a professional moving company. My only suggestion would be to lighten up on the prices for boxes, tape, shrinkwrap, and other essentials for a move. It's already stressfull and expensive enough without getting hosed for tape, boxes, wrapping paper, etc.
Website is pre-loaded with options - pads, dollies, etc. After I cleared everything out and made my choices, it re set itself. I ended up with 3 dozen blankets that I didn't need. Carefully review before ordering.
Nothing the entire staff was helpful and knowledgeable. great team
Really nice employees, thanks!
Great staff. Opened the doors before 7:00 AM on Saturday morning. The return was quick. The staff is GREAT. GREAT location to do business.
They helped getting my car on transport which was a huge relief!
I wasn't fully informed about hitch and electrical requirements when I made RSVP. They made it right at pick up time but the up front info. could be improved.
Putting fuel back was a pain ( not your fault) it would be a good idea to warn people about the traffic if trying to fill up at the 7 til 11 to the south. Everyone was super...super nice at the location.
They helped us hook the car onto the tow dolly and were very helpful with any questions we had.
Provide an hourly rate as well as flat rate. I only needed the vehicle for 1 hour. Or don't charge per mile for the flat rate.
ratcheting tire tie downs were a little rusty.. After I lubed them , everything worked perfectly. The people were great! Customer service (front desk and yard guy ) was EXCELLENT,.
NO COMMENTS AT THIS TIIME!
Everyone was fantastic and getting the right storage space was easy and straightforward. Thanks everyone!
I was charged an extra day for being 3 hours late which was not relayed to me that that was a deadline to meet.
Young lady was awesome. Actually hooked up trailer herself. She was excellent. What a joy to do business with.
It would help to reshuffle your parking lot...almost no spaces for customers
it will be great if you can mention apprx milge a galon for vehicle. That can mke it each for fuel refill on returning the vehicle.
If there is a reason to not adopt this suggestion, please ignore.
The service recieved was excellent.
I moved furniture into storage. Took 30 min to check in due to checker having trouble setting up storage. After I moved into storage, Amber came to me and checked in my trailer quickly, I dropped off, and went on...excellent.
As good as anyone should want.
Quick personal help, thanks!
Quick pick up and drop off, always have the trailer I need and employees very courteous and efficient.
I rented the 15 ft. truck to haul 3 movie chair recliners & a velour sofa. We waited for a storm to pass before unloading the sofa. Apparently the truck leaked & my sofa was soaking wet & the truck had water all inside if it when we went back out to unload. My sofa is still drying out. I am not pleased with the performance of the truck.
The people working there were so nice, really helpful with confusion regarding the storage unit.
You all are always great I have rented from you for my last three moves, always professional and always on time.
Just keep up the Great Work !!!
With todays technology, I know, because I have used them, of lighter car-haulers trailers that are just as strong, half the weight. A reason your trailers cant be used by so many is the item carried and load exceed weight. THIS IS NOT efficient. Lighter trainers, less cumbersome will increase your bottom line. the old trailers that U-Haul is still using are outdated. Cars are lighter, trucks need the help too. Get with the program. Technology up and look at the options before you.
Pass out ice cream sandwiches! :)
Super Staff~ Friendly, Professional, knows their products, and Very Efficient and Fast!
UHaul is fortunate to have an overall EXCEPTIONAL Staff!
Super Staff~ Friendly, Professional, knows their products, and Very Efficient and Fast!
UHaul is fortunate to have an overall EXCEPTIONAL Staff!
As ALWAYS, the employees at this location are superb! Very polite, always w/ a smile and fast! I get in and out and on my way.
The lady at the reception, did not want to rent to me because of my race, but Garret was super excellent. He apologized for the discrimination and treated me with utmost respect. Good business overall, just one bad apple. My opnion.
This location righted some wrongs uhaul had done to me. Very friendly very accommodating.
Make it very clear verbally when renting, as well as on the contract and better signage on the door where the key drop off box is located. There are big color signs splattered all along the building and doors but only an 81/2x11 black and white, taped on notice on the door. At night there are no lights shining on the door so it is not noticeable with all the other signs that the drop off box is across the parking lot... no where near the main entrance.
Equipment met my expectations
Professional, attentive, and energetic staff. Very pleased with service. Thank you!
Friendly staff. Very professional.
I reserved the vehicle online. It would have been helpful to know that I could have changed the amount of time I had could use the truck!
Everything went smooth and easy...Thanks...
Mr. Write needs some communicating with customers training.
Staff was very friendly and helpful. This has been my bed experience with Uhaul that I have had. I've never had a bad experience, but these guys did a great job!
The Plano staff called to say that my daughter had not put a lock on her box and worked out a way to correct that. We paid for a lock over the phone, the staff set a code and gave it to me, but when the box arrived in Columbus, OH, there was NO lock attached to the box. I had been impressed by there help with this matter, but was upset to see while they took the money, they did not attach the lock!
Excellent service. Robert was a sweetheart and very helpful.
Very friendly staff. Robert was a sweetheart and extremely helpful
Only comment is both ends should confirm mileage before customer is charged or billed even if it's 1mile
Everything about this rental was top notch. The website made it easy to reserve a trailer. The pre-checkin made the time at the counter go faster. The employees were very capable. The inventory was well organized. This is the most professional U-Haul experience I have ever had.
It as great went in at the last minute and was able to pick up a van to move a recently purchased t.v. The staff gave me a set of keys and let me take it for a quick 1 hr move. Thanks
Very clean, convenient location, nice staff who are always helpful.
Excellent service. Thanks
The Plano staff noticed my daughter did not attach a lock to her box and kept calling until we worked out how to attach a lock in Plano, TX that I could take off in Columbus, OH. Much appreciated.
Nothing. The customer service was excellent, and the equipment was available and worked well.
Christopher Wise provided excellent customer service and was very helpful in answering all my questions.
Always a great experience.
I was very impressed with how quickly it was to pick up and drop off. It took longer to pick up from my dry cleaners than it did to drop off the trailer I rented.
The utility trailer was PERFECT for the use I rented it. Perfect size and all. THANKS!
In and out very fast, friendly staff.
Was charged for gas and an extra 3 miles
I told the fella at the desk that I go out of my way to rent from them because of their friendliness and excellent customer service. I will continue to do so....
Keep everything like it is now! That's the best we can wish for!
The staff was not knowledgeable in how to operate the checkout. Also the fuel indicator on the contract was wrong. It listed 1/4 tank but was actually a little under that mark. The staff did not know what to do and instead simply initialed the contract with a hand drawn line. Last they did not leave a pad lock so I had to put the dolley in the cabin in order to lock it up at final return.
Exceptionally friendly staff. Got me quickly fixed up with a trailer and heavy duty dolly to move my new safe. Probably the best experience with renting equipment ever. Thanks Uhaul.
Although my pick-up and drop-off experiences were fantastic, I am disappointed that I was pushed into a truck MUCH too large for what I needed. I told the woman at the counter the exact number and dimension of the boxes I needed to move and even mentioned it was for a charity on a tight budget. She made me feel as if I would struggle to fit it all in a 26" truck. Not having any experience with this, I trusted her, but I should not have. I could have used a truck half that size, I think. The truck ran well, but the defroster did not work at all. The passenger had to wipe the windshield every two minutes just so the driver could see out on our cold delivery day. However, Norman White was fabulous to me when I picked up the truck and brought it back, and the man who taught me how to drive it was also very nice and made me feel confident about driving such a huge truck.
Very friendly and accommodating!
Excellent and smooth experience. Came got the truck, returned it and was out in a couple of minutes.
Nothing my experience was great the reps were very professional & fast. I will definitely refer u-haul to my friends & family
Just keep doing what yall do! Thanks for all the help!!
The staff was very friendly and helpful. We rented a truck at the same location a few weeks ago and that was the reason we rented again from the same location.
reorganize the parking lot....no customer parking space
The team was very helpful and accommodating. The lady who checked me out and in (cannot remember her name) was very friendly and made sure that my rental went smoothly
When I rented the 10' truck no one told me there wasn't a ramp, so I got to my apartment opened up the gate and realized there was no ramp therefore I got charged 30+ dollars for something I couldn't use.
the gentleman who helped us out, I think his name was Christopher, had exceptional customer service and professionalism. He was handling a lot of things simultaneously with grace. I've met a lot of people dealing with UHauls in the past from PCSing in the military and he was by far the most efficient and friendly.
Friendly and helpful staff and clean safe facility.
I've been to this U-haul facility before but it appeared to be run by new management this time. I received a friendly greeting as I came in the door and the employee immediately asked how he could help me. He was pleasant and efficient as he took care of my equipment reservation. When I returned the equipment, another employee greeted me and processed the return quickly and with a smile. It was refreshing to be treated so well and be made to feel that I was a valued customer. Kudos to the employees and management at this location. They deserve a customer service award!
I love this place! They are always helpful! I keep going back because of their service, the people there - and - it's reasonable and fair. What more would you ask for. Someone throw them a pizza party! They deserve it!!
This is your typical big city location. The facilities met my expectations. As we got in close to "closing time", the reception wasn't overly friendly. We had difficulty locating the facility and their phone number was ALWAYS busy -- we constantly got transferred to the "corporate" call center -- which had no clue on knowing how to help us get to the location.
Have more specials for local moves like pickup truck at 1 location and drop it off at the destination location. For example, if I pickup the truck in DeSoto and I'm moving to Plano I should be able to drop off the truck in Plano instead of returning it to DeSoto location.
The staff at this location are great!!!! Thanks!!!
This was absolutely a godsend, for a very huge move also, everybody was so incredibly nice and accommodating
Staff was very friendly and efficient. It was my best ever experience with U-Haul.
The "19.99" truck rental ended up costing me $50 for 4 hours. I would still have rented the truck if you would have advertised $49.99, but now if feel like your advertisement was dishonest and I was tricked.
I got double charged for my rental.
Very frustrated. I booked online, selected separate pickup & drop off locations, given the price, and thought I was good. Turns out, when we went to get it, the reservation had to be cancelled and redone, as it showed same pickup & drop off location. Funny, the cost was double. Not happy. For that price, I could have hired a moving company. Will not be using U-haul again, and will let my friends & blog followers know as well.
I was a very easy process and everyone I dealt with were very helpful.
Excellent and prompt service.Thank you.
I have to say - I was sad to leave. It made me feel
So secure and I was very pleased with the space.
Great location and the guys were extremely helpful and kind. Pleasant experience.
Parking for customers is quite limited. All the spaces are marked with a one hour limit. It is not clear where someone should leave their car while renting a van just for the day.
Great location, but the trailer was very old and beat up. The trailer light connection on the trailer harness was not making a good connection and I had to pull over twice to get the light running again.
Friendly and efficient staff.
Always efficient,, I rent from them 3 times a year. Never want to go any where else.
They really take care of you.
If you look at my records, it's clear that I rent a lot from UHaul and from various locations and this one was far and away the best yet. Courteous, speedy staff. Excellent vehicle rental. Have decided this location will have to really screw up bad to have me use a different location from this from here on out!
Every single person at the Plano pick up location was exceptional!!!! The lady that I had initially reserved with through the reservation call service (not at the Plano location) was very short and impatient when I reserved my unit originally. I didn't know the weigh load capacity of my hitch, and she was very unpleasant and impatient with her response to my questions. I ordered a 5X10 and she placed it for a 5X8 which I didn't catch until pick up.... However, once I was in contact with every one of the employees that I encountered at the Plano location, my frustration with the original booking process was eased....and they hooked me up with the unit I needed. The unit worked and towed beautifully, and UHaul was a very positive experience after that original contact.... Sorry, I didn't get a name for that lady....
In and out in under a minute...!
I have used this U-Haul location many times and the service just keep getting better. All the employees have great attitudes. Tell thanks as well.
Please don't ripoff a customer on the fuel level. I was told that the fuel level was 5/8th and I would have to return it at that level. I didn't check when I started but when I was getting back to return the vehicle I noticed that the vehicle had only 1/4 tank. And I had to put in 10 gallons. I asked the guy there about it and he said. "The vehicle gives only 5mpg". I had driven only 50 miles. Please check the fuel level and all the other stuff before itself.
Professional. Organized. Very quick to turn in equipment.
Everyone was always kind and helpful. The facility was always clean and well lit.
I`m only moving of my unit because we`re moving out of state.
Excellent service from everyone I can`t in contain with!!!:Thank you!
Overall ok experience. Rates increased one week after my move in, 24hr access then was tacked on later as well, and billing sent out a million reminders per month. Otherwise, storage itself was fine.
Everything was great. Would rent again. Thanks for everything.
Would definitely use your storage again.
Very nice experience. Thank you!
Staff was available and helpful. The only thing that prevents me from giving an Excellent rating is the computer system. It took three tries to get my storage unit rental into the system.
The staff was amazing. Two gentlemen helped me with my rental AFTER 7pm and stayed to make sure I got everything out of storage to my liking. They truly went above and beyond. Thanks guys!!
Loading dock was frequently full.
Otherwise all was great.
Only thing I would change is to offer 24 hour access for free instead of an additional fee
These people are AWESOME :
Best storage experience I`ve ever had. Everyone is so friendly and helpful.
Great location - excellent service.
never got my name right. after 3 times try to change it, I gave up. they accept my payment anywayof course, it doesn`t matter what your name is, good old franklin is always welcome to them.
Would definitely recommend this facility. Friendly, helpful staff. Always clean and safe.
From move-in to move-out the staff was always friendly and helpful. Never an issue. All queries were answered to my satisfaction. Smooth experience through and through.
My experience with Uhaul on North Dallas Parkway was very good and overall. I would suggest that you make it plain that PROOF of renters insurance is required.
U-Haul fulfilled my needs superbly. I am very pleased with the condition of my items.
I had to pay a whole months rent for March although I moved my items in the 5th. Rip off. Rent should have been prorated.
The hours of operation were just adequate. It would be nicer to have later hours. The key card system they use is very difficult to use after hours.
The entire process went easily, everything was moved on time and in good condition. Thanks
Expensive, but convenient.
The narrow aisles/hallways make it very difficult to maneuver large items like couches and mattresses into the storage units. A little more room would make it much easier on your customers!
Friendly, efficient, convenient...yes, I would definitely recommend and use service again if and when needed. Thank you.
The staff was very knowledgeable,informative and very efficient especially staff member Trina. Trina was very witty and cheerful for 7am so it made my early start a great experience..
The online reservation for the self-storage should make it clear that we need to bring insurance and contact information when we come in to lease the store room.
The facility was really nice and clean. The staff was very informative.
Very friendly and helpful staff for a very busy place.
I changed to a larger unit mid month. I should have received credit for the unused period but was told they could not do this.
Very good experience. Thanks!
the inside of the corgo box smelled like insecticide. it was a very strong odor, kind of make you sick if you were around it too much.
I was out of state for the 1 yr. I used this facility and they were great with accepting payment and sending my receipt through email.
Facility is always clean and staff is very helpful.
Professional, friendly service. I had to move some things into storage last minute and the customer service rep knew exact was I needed for the move and made my experience quick and easy.
The units are way to much a month for the amount of space you get!
Helpful, courteous, and accommodating.
Never able to consistently call the facility and when I needed 24 hour access, my card did not work. Poor service all around.
I was surprised by how nice the facility was. I like that there is an elevator and the pathways are extremely wide.
All was good. The only part that I thought was inconvenient was how far away our unit was from the loading dock. The service was good though and facility was clean!
The facility was fine. The storage units are nice. The service was okay and doesn`t make up for the lack of cleanliness in the truck I received.
Professional and efficient service.
It was perfect for my needs.
Meagan worked with me and she was extremely knowledgable. I would recommend this location to everyone. Great Staff!!!!!!!!!!!!!
Facility is very clean and new. Service can be slow sometimes depending on the person at the desk.
Every thing was great and they were very helpful. And the manager Ann i believe her name was solved all my problems and was extremly helpful. I really appreciate all the help.
Rates are high with an increase every couple of months.
Checking in was quick and efficient. I decided at the last minute to get the free 30-day storage offer and I was processed quickly by a very friendly and helpful sales person.
The above answers are good enough
The storage is secured and and the access hours very convenient.
I`d rather have 24hr access, but I understand why it`s not available.
Clean and secure storage unit. Unit stays cool and no problems. Thank you!
great service. very efficient. remembered me from previous visit.
Clean and looked very secure. The climate controlled area was fairly cool for the 102 degree day.
Very accommodating in every sense. Thanks!
I would only recommend someone to rent trucks or equipment but would not recommend the storage services.
When they saw there was a line of customers waiting other staff members would jump on registers to help give fast service instead of making us all wait longer.
I had a good experience for the 2 years I had a unit here.
The air-conditioned storage building was quite clean, excellent lighting, polished floors and a large convenient elevator.
U-haul Storage at Tollway-Plano took good care of me. Thank you!
The facility worked with me to get me the storage space I needed. I was very satisfied with the service, attitude, and presentation
The stuff is very helpful..
Very helpful in a very stressful time! Thanks!
4th opportunity to work with this location, every one has been excellent, for storage and truck rental !!!!
Everything were in good condition.
Staff was very friendly and helpful. They weren`t totally familiar with the Uboxes yet, but they took the time to get someone that was - this resulted in a very positive experience for me.
I have used this facility for 5 years and have been very happy with the service I have received. Thank you.
Everything in the new UHAUL storage as well as truck rent was perfect but previous UHAUL storage that I moved out was not having high quality as this new one.
2nd time using this location, excellent like first visit !
The hours could have been a little later at night like 9pm.
Poor customer service. People were rude and seemed bothered to have to do their job.
The front desk clerk was very friendly and helpful. I was impressed by the cleanliness of the facility and ease of use.
we were happy with the location and the staff
josh was rude. He drove very dangerously around the lot with uhaul vehicles. He used profane language around us and referred to our belongings as shit in his way. The two people inside were nice.
i turned in a u-haul truck from San Antonio, Tx and I need the license tag number to pay tolls on. Please provide me. The truck has AZ tags. thanks
Very positive experience!
Staff was very nice and helpful!
clerk was extremely nice!
The staff was friendly and helpful the storage unit was clean, and the storage building was well maintained.
Very clean facility and helpful, friendly staff.
I would like to give thanks to the General Manager more importantly his staff. Very knowledgeable
always ready to assist. Thank you guys. Keep up the GREAT WORK !!!!
The main issue I had was with parking. There are way too many UHAULs in your lot, and sometimes you`ll park them up on the loading dock when they aren`t being used.
only complaint: you advertise 24 hour access and when we went to get in access was denied. seems you have to pay extra for that--just should let people know that
Whole experience very painless.
I was not told I could not have 24 access to my unit.It wasn`t until I had all of my belongings that I found out.Customer Service couldn`t help me at all either.It was the worst experience ever!
Did not rent the u-box, but the unit was clean. Love the facility. The staff was very friendly, knowledgeable and efficient. Excellent!!!!!
Worst storage experience ever. I moved my things out of there just to put them in another storage facility. The amout I was paying was ludicrous for the terrible service.
Thank You to the staff at Uhaul you guys are great im a North Texan who moved to Northern california thank you
guys again GO MAVS!!!!!!
Staff was rude/inconvenienced There was yellow powder all over my things they were going to check but no one came as I waited for an hour I had to leave the issue is unresolved keycard never works
The way you have to login, logout after hours is a pain when you have to make several trips.
No major comments to add, the process to rent the storage was very easy, facilities are clean, average prices.
Though I would deactivate the alarm upon entry, an alarm would sound about 50% of the time I accessed my storage unit. The facility is clean.
Good service. Very helpful.
Ryan was very helpful every time I spoke with him.
The alarm system on my unit would go off even when I turned it off on the card swipe before entering. I brought this up numerous times to the staff and the issue was never resolved.
Top notch. I feel my goods are safe and secure.
Appreciate free storage after renting the U-haul truck. Made my move easier. Thanks
I wasn`t happy when I went to get my things as my lock was changed without my knowledge. I will never rent from you EVER again!!
it was very friendly and i was treated very good the staff was great thankyou guys keep up the good work
Staff always friendly and I felt my belongings were safe
Terrific and so helpful and knowledgeable.
The only problem I had was the card didnt work for a while but finally it kicked in and all was ok.
I have stored my STUFF at this location 3 different time now. Good location except for the slow counter times..
No Problems working with this location.
The truck was a bit difficult to drive, espcially with the right side mirror moving but all in all it was an all right experience.
Need more staff. Phone calls were never answered. Finally just drove up there.
The storage was easy to use and I especailly liked the carts. it made it easier to move!
Excellent operation. The 24 hour access was very helpful.
Received collection call and my unit was already closed and the person was very rude.
All my questins were answered. The price was reasonable.
Jerry Krantz was a great guy who catered to all of our needs. We will refer friends to store their belongings at this clean, safe and friendly facility. Thank You for a wonderful experience.
The staff were very helpful on the phone and in person. Everyone is very professional and the facility is impeccably clean.
Convenient, clean and courteous.
We have been out of the country for the last 7 years and they have been extremely helpful while we managed the unit from long distance.
had to pay $10 to have 24 hours access. only needed access until 8-9pm but glad to have access after office closed.
As always, excellent service.
staff was friendly. climate control was having a hard time keeping temps below 90 though.
I came in purchased a 10x10 room. I get up there and its HOT! In climate control? The tempature gage reads 93 degrees. It was hotter in climate control then downstairs where people dont pay extra.
Every one from start to finish was very helpful and friendly. Thank you. Ronald Lewis
Jerry Krantz and his crew were always friendly,cheerful and helpful in the 1.5 years that I had things at this location. I will miss chatting with them on a regular basis.
They were friendly and helpful when getting the unit for the first time.
Appreciate the help and reminders for billing through email.
Thanks, Janet Grady
My only compliant is that they made you purchase some cheap Chinese made lock for the storage unit. The lock, unfortunately, was a piece of S_ _ T!
Very efficient - storage unit clean at start
Please have someone who can discuss your alarm system give me a call. I don`t mean a local staffer, I mean a OSHA compliance manager. Jim Sullivan 214-597-1726
Not very happy with female customer service rep Kim. Her attitude was unprofessional.
The staff always treated me with respect. The facility and parking lots always looked well organized and clean. I have recommended on several occasions this location to my friends. Thanks!
my things were safe and secure while i was in Iraq for the year.
Only problem was the limited access time. Several times it would have been nice to have had access later than 7:30 pm.
I would use it again...!
Oustanding experience. Great staff.
would have liked more extended hours, but overall a good experience.
Staff friendliness and helpfulness exceeded expectations. A family member referred us to this facility for that reason and such was the same experience for us.
kim the asst manager is very excellent!!!!!!!
could not leave the message I wanted to long.
The General Manager Jerry is amazing. He took excellent care of us... provided us with all of the information we needed and got us into a unit right away. I will reccomend Jerry`s Uhaul in the future.
i will say well done to all!
Good service, location and cleanliness.
Kim was very knowledgable and helpful in making sure that I made an informed decision about my storage space. Besides the facility being well maintained, she is the reason I decided the location.
A little pricey, but the service was great.
Kimberly Moore is great and very friendly!!!
Great facility. Jet Terry the manager, Jerry, very helpful and professional. I`d use service again because of them.
Storage unit was clean. Customer service was awful. Spent about 20 minutes to be waited on by someone who was very distracted.
Great service, clean facilities, expensive boxes
The two staff members who attended to me were very courteous and pleasant.
Friendly and helpful staff. Clean and safe facility.
I set up to have the 24 hr access for the move out. When I got to the facility at 7:00 am, the reader would not let me in due to computer error
The employees at this U-Haul center are great. I have dealt with them on several occassions and have always been impressed with their helpful attitude.
Experience was good- staff was friendly
I closed out my storage account a year ago and was still being charged $69.95 per month. I need a full refund.
This was definately me best storage experience!! I even rented various trucks, appliance dollies, bought boxes every experience was delightful.
The staff was very helpful and friendly
Most clean and secure storage I`ve ever used. Very friendly staff.
The staff quickly corrected any concerns reported and were very helpful.
I went in to upgrade to a larger size storage unit. The mgr was very helpful and made it very easy to switch units.
The facility is near to my home which
makes it even better. M.A.Slaton
There was no follow up after I made the reservation online...no email and no calls. They did have the reservation information when we arrived. Overall good!
We never had a problem with the storage of our items, thank you
The staff was very helpful in finding me the unit size I needed. Thanks for your excellent service.
Everyone was very nice and helpful. good location
Always under staffed. And there seems to be lack of training for most employees. Only one person can actually help you if you have problems with anything related to your rental agreements for storage