Customer Reviews for U-Haul Moving & Storage at Tollway - Plano
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Tollway - Plano
Excellent staff - very helpful and friendly. Explained contract in detail and offered moving suggestions.
Easy to do business there, good personal, place perfect for what is needed, extra storage, thanks.
I would definitely use this U-Haul location in the future, as I had the greatest experience with all aspects of this location. Will also recommend to everyone I know!
I brought the gas back 1/4 as it should be when I dropped it off after hours but they entered a lower amount of gas send charged me some ridiculous amount for that. Also I tried turning on the knob by the left side of the steering wheel to be able to see my speed limit but it was not working, I called customer service few times but was given a runaround. I will not recommend for anyone.
Chris went the extra mile to help me get the lights working from my truck to the trailer. He has a really positive attitude and seems to enjoy what he does. Oh - and price was fabulous. Far less than Home Depot. Great experience! Will always use U-Haul.
The parking situation needs improvement. On a busy day it was impossible to find a spot in the parking lot, so I had to park in a lot behind the location and walk in, which I didn't mind because the more exercise and sunlight I get the better.
The staff was great. No complaints about the staff. Great people to work with.
Improve the parking!!!
They always do a great job. They are helpful and professional.
Having the online ordering and express checkin is awesome! The team at this location always has me off the lot within 15mins, something I very much appreciate. The hook it up and upon return disconnect, can't ask for more. Always courteous and helpful, great crew!
Air Conditioner didn't work all the time on the truck
Nothing. Best experience I've had. I had a 25,000 mile truck that was newish. Great A/C in the Texas heat and it didn't smell like smoke.
Location does not have adequate customer parking. Incident occurred with female employee who was rude to customer parked outside waiting for equipment. There were no spaces or areas to park and wait for check-in, so we had the driver wait in the car so that he could move if someone needed to get out. Female employee yelled at the driver and opened his door and rudely demanded that he could not park there. He calmly replied that he was waiting for equipment and there was no place to park. She started yelling and this action resulted in an unnecessary confrontation. We often rent equipment at this location without incident, and I thought this was not representative of good customer service. I don't enjoy making these types of comments but I hope it will be helpful in reminding UHaul employees that good customer service is appreciated. I recently commented on another UHaul employee who was especially helpful, as moving can also create some anxiety. Although he works at another office, I hope this lady can learn some of his customer service skills. And please add additional customer parking at this location. Thank you for listening.
love this place and love uhaul hope we don't need it anytime soon cause I really dislike moving but if we do we always will go with uhaul for sure. Thanks uhaul
was charged way too much for miles. 19.95 turck rented for 4hrs went 103miles and costed me 134 dollars.
I mentioned that I should be getting a credit for the unused days of insurance (had it one day, paid for four). No one knew about this and I don't know where this open issue stands.
The service was excellent. This was my first time using uhaul and it was perfect. It was friendly, speedy, easy process. I will definitely use again, as well as, reference to my friend! Thank you for making my hectic moving day day,easy breezy. :)
This check-in and check-out was very efficient. Also,the employees were friendly and professional. I would use this location again.
I booked the truck free storage for 1 month. I said I needed storage 3 more days. she told me they`d prorate the amount. I called to pay the 3 days. They refused to prorate, I paid the whole month
the people at this location are excellent.
Always rent from this uhaul. Great customer service, the equipment is clean and the people that work there are awesome! Thank you for excellent customer service
It would be a good idea to have a gps and cruse control to your fleet.
Wonderful experience! Everyone was so helpful! I was immediately acknowledged each time I entered the store.
Friendly, helpful staff made this experience very pleasant.
Forced to pay for a repair on a previous rental due to design defect to vehicle before we could rent this one. No air conditioning in vehicle, management didn't care, made no offer to compensate for inconvenience. Plan on pursuing damages in small claims court.
It by far is the best kept, most well equipped and staffed Uhaul I`ve seen thus far. Those things are important to me because it gives me a sense of comfort, knowing that my property is well secured.
Great experience and one of the easiest things I've done in a long time! I reserved the van online. It was ready when I arrived, and the paperwork took about 5 minutes. When I returned the van, an employee was right there to assist. I was on my way in less than 2 minutes. Exceptional customer service! Everyone was very helpful and friendly!! I highly recommend this U-Haul location.
insure auto transport trailers have both ramps
Truck to old,Hard to start after stopping for a while.Shakes a lot, but it did the job.
closed. Left vehicle and dropped off key
Everything is great at this location. It's the only u haul location my friends and I use. ( Please, u haul-- get a better quality of packing tape! All your other products are top quality. And I have purchased lots of all of them. Even a hand dolly. But the packing tape IS TERRIBLE!) The staff at this location is excellent, as well.
Nothing, everything was great!!
Great service. Will use them again.
This location specifically has the best customer service! Greeted as we walked through the door and got assisted right away! Thank you!
Great facility and service,
Inform us that we must refuel to appropriate mark
The young lady who waited on us was very kind and helpful. The gentleman who brought the truck to us was pleasant and helpful. My entire experience was a good one. Thank you.
Only problem was he thought all the Sherman Locations were open lot 24/7 and the place chosen was not... (Simple mistake, and it was solved quickly by phone, see comment #2) Otherwise he did an excellent job!
I can't think of anything they could have done better! Fantastic experience from the counter top reservation to Getting it hooked up! Great staff!
This location was excellent. I was acknowledged as soon as I waliked in the door. The manager worked quickly to correct a problem that occurred at another location. I was also impressed by the gentleman who connected the trailer to my vehicle. He was very efficient and helpful. I was very impressed with this location.
keep track of incoming and out going trucks.check carefully each truck or car if cistomer forget or left any valuables in the.truck before the customer left the property or rent the truck to another customer.to ensure your customer security of his items.
This was my first experience with uhaul and everything was better than I anticipated. It was so easy and quick. My only suggestion would be to offer more pick up times. I reserved my truck online and the time options were in 1 hour increments. I think half hour increments would be better, but that's just my opinion. Thanks so much!
I felt the price was expensive as I only had the truck for 1 1/2 hours and traveled 12 miles and I paid $1 a mile. I thought it was $19.99 only.
The staff here is amazing, friendly and goes the extra Miles to make there part of the moving experience for there customers as easy as possible.
Great customer service, friendly and professional! Always rent from this location!
The staff was excellent the gentleman who worked with me on checkout was professional friendly and efficient
This location is 5 star - Norman White is on top of everything, he is very professional as is the entire staff!
The fuel tank recepticle was broken but the store employees were quite helpful and adjusted for this truck problem.
Don't do anything different your service is best rated I assure that you are the best out there your excellent staff is humble and helpful friendly and explain every detail I will not hesitate to use or recommend you to anyone in the future thank you for your excellent service
Everything was great no recommendations needed they are all ready there.
Miguel Romero checked us in and was very quick to check things over and get us out. Thank you Miguel for all you did we appreciate it very much!!!!
Thank you for your great service.
Awesome customer service! The truck i rented was clean and well maintained, thank you!
Everything was great. Renting again this week.
Nothing. Great customer service. Happy people behind the counter. Delivered as promised.
Staff was very friendly, informative and helpful! Even added 30 extra miles at no charge so I could go by my storage unit outside of town, thanks UHAUL :)
The staff is excellent. They were very helpful & organized.
I love the folks at this location. They are always so helpful and polite. I have rented from them before and they are always my number one choice if I or a friend need to do some moving. Top quality.
Prompt & courteous service.
I will never use UHaul again.
I needed a 10-foot moving van for four hours. The only 10-foot trailer was at Parker and Alma. I "locked" in a reservation a week ahead of the Saturday I needed the van. During the week I received an email that now no 10-foot trailers were available, but that they located one at Commerce and Plano Parkway. I called the Plano Parkway location and verified that I would pickup the truck at 8:30 and have it back in four hours. "OK, no problem."
I arrived slightly after 8 am on Saturday, June 27 and was told I could only have the truck for 2-1/2 hours - needed to have the truck back by 11 am. After explaining that I have a 4 hour reservation and pick-up time is 8:30 they refused to rent it to me and said if I wanted a truck, I would need to go to Tollway location. After driving to Tollway location, They said they had a 10 foot van but I would need to have it back by noon.
Why would a customer with a confirmed reservation need to go to three UHaul locations for a confirmed reservation and then not be able to get a van for the needed 4 hours? Why not have the later reservationist go else where? What poor service. I will never use UHaul ever again. Bill Howe
I was on the phone from 7:30am until 5:30 pm on the day of the pick up due to no trucks being ready the day of pick up. Wrong text messages were sent to where to pick up truck, wrong size of truck was scheduled, the two locations we were sent to pick up truck did not have correct notes, customer service hung up on me, wrong charges were input and when truck was being picked up at the last location card had not been charged. Objection reference has been input because scheduling manager in the Dallas area left office at 3:00 and left wrong notes for personnel left in office. Manager commented that they overbook trucks during this time of the year.
Representative was especially helpful when I picked up! Thanks! However your online booking information was wrong and didn't show the item I wanted at this location. Thankfully I called and agent said they had one. There were 5 in the lot when I got there.
When you have a customer, don't assign a new employee who can't type or remember anything.
Went very smoothly. I like the drive up service.
There was a short in the wiring system somewear my dash light & tail light fuse kept blowing out
Fast & excellent service. I had been told that if I turned the equiptment in early I would be credited some of the insurance premium since I had paid for 3 days and only had two. The individual assisting me said it wasn't in his system but to respond to Uhaul. Thanks for looking into my invoice for possible correction and refund. Thanks again.
We reserved a trailer like a month in advance only to receive a call the day before telling us that we can have the 6*12 but we had to have it back by 7 am the next morning because they had another reservation!! This is bullshit!! We had to settle for a 5*8 and make two trips!! Not right!!!!
customer service is wonderful at this location
Very quick and friendly service. Thank you!
Best Customer service in town
When I walked in both to get the rental and to return it, there was a lack of customer service help. There were 3 sales workers at the cashiers desk and only one was available taking customers. There was no effort in being told "we'll be right with you" by any of the sales workers. Other then that the van was clean and everything else went smoothly.
Just keep doing what your doing . The lady that checked in and and out was very good
Outstanding customer service from check in to check out! Thanks!
The Los Rios location and employees all need better training. They have no clue what to look at not do they know what storage units can hold let alone tell you anything that relates to your reservation. You can can talk to one employee and than talk to another and get a whole different story.
Keep doing what you're doing right now.
My Cargo Van rental was a quick process and return even quicker.
I had to buy an adapter for the lights to work before I was allowed to leave and come to find out, the left signal was out on trailer and I still was told to leave. Was pulled over but luckily not given a ticket. Felt I deserved some compensation for my inconvenience but wasn't offered anything. Kinda sour taste in my mouth and Wil definitely go we another moving provider.
The after hours drop location was not well marked or identified. Another customer and I walked the entire property before finding a four v inch sticker on a door directing customers to drop keys in a temporary storage container behind parked trucks well away from main building.
The manager was extremely helpful and accommodating. Have used this location 3 times within the year and the employees all are kind and professional. Thank you again for a job well done!
I received fast curious service at the Plano location.
This is the third time I've used this location. Staff is friendly and helpful. Truck and equipment were ready to go. Easy drop off too. Thank you!
The girl who checked me in was fabulous. She had great customer service and was quick yet efficient. I wish more locations of Uhaul could be like the one on Dallas Parkway, Plano.
Customer service from people at this location was great. Friendly and did all to satisfy you.
This trailer was excellent. Relatively new and pulled easily. Big difference vs older trailers.
Services by all crew members was great thank you...
Explain tow dolly hookup procedures better.
Let customer know upfront if truck needs to be back in less than 12 hours. We had to switch trucks twice - 17 foot reserved had to be back by 1:00 same day so switched to 15 foot then found out needed that back by 9:00am so switched to 10 foot due to availability issues and it didn't have a ramp so it was much more work. Add on all of the miles to return trucks and take other one out I think it was more expensive than should have been. A coupon would be nice if possible firstname.lastname@example.org.
Through every phase there was a friendly employee to offer guidance and reassurance.
Excellent experience! Operated efficiently and professionally!! Great rates!!
I rented a unit and didn't know until i picked up the vehicle that i could only use it for three hours. Then they called and said i could keep it for two more hours. So i guess uhaul just treats you how they want and still charge for a full day when you cant keep the vehicle all day.
Clean and large. Would be better if an attendant was on duty to receive late drop-offs.
Absolutely great experience. If I had known it was this convenient, quick, easy and nice to get a van I would have moved my stuff from storage a long time ago.
Tire pressures and status need more attention. Also, UHaul needs to develop a method of locking the trailer to the vehicle, i.e., a place for a coupler lock.
The 55 mph speed limit needs to be eliminated... add the insurance cost into the rental costs, but 55 mph is stupid and dangerous on most highways.
everything was good. thanks
very easy to check out and turn in
They double charged me and still have not called me for a refund. Very poor activities. Can not believe they won't call me to refund my money. Will not recommend....
Quickest service and best U-haul rental experience I have ever had.
The Dallas location told us the 6x12 trailer would fit both the 1 and 7/8" ball and the 2 inch ball. I had a 1 and 7/8" ball on my hitch and this is what was used. As we approached Eufaula, OK the trailer came loose and broke from the ball. We managed to stop without accident, injury or damage probably thanks to the chains attached to my Acadia. Your people referred us to Cardinal Towing, the local U-haul operation. We managed to reattach the trailer and make into their location. These guys were outstanding and had us back on the road within an hour. They replaced the 1 and 7/8" ball with a 2 inch ball (I purchased) and stated that they would never use a 1 and 7/8" ball on a 6x12 trailer. We got home safely from there.
Nothing - the service was excellent! :)
This is a premier U-Haul location. Personnel, facility is first rate.
Need to ensure communication of the possibility of extra charges if expectation of trip mileage goes over the expectation of contract.
All of the employees were very friendly and helpful.
they made it very easy to drop off the vehicle
You guys did great! I just don't really recommend services to that many people. *shrug*
You guy are WAY better than the moving company we hired to move most of our stuff. They damaged a lot, were 4 weeks late in delivery. UHaul was a breath of fresh air in comparison.
This is a fantastic location!
Open your door again tomorrow.
Have your customer service reps specify to customers they will be charged for two days once you're past the 24 hour mark. The whole purpose of renting a trailer was to save as much money as possible. I rented on a Friday and returned on a Saturday and was charged two days. Upon return there were several other 5x8s sitting on the lot so it's not like I had prevented a potential customer from renting one of your precious trailers. I've rented with Penske before and they did not do this. Will not be renting from again.
Dont block their car in and say there's nothing you can do about it. Probably a good idea to mark areas where one shouldn't park.
Not too much. Everyone was very professional and polite. The trailer return was top notch & fast!
I've rented U-Haul trucks from this location on multiple occasions. Each time, the staff have been extremely professional and courteous. I drive out of my way to rent from this location. Great job Guys!
thank you for making it quick and easy. best uhaul location by far in my experience
There was some mix up as to the location of my unit but I finally used this location and was pleased. did not receive a prior email before the rental day or would have figured out I was at the wrong location.
Our experience with this location was wonderful! Very easy and staff was very helpful! We will definitely use them again. Thank You!!
Worry free facility to store personal items
Personnel were especially courteous and helpful.
I got a tow dolly. 2 wheel version to move a car. It was hands down the biggest piece of junk I have ever rented. I will never rent one again. So loud driving down the road poorly maintained
The truck had a little play in the stirring. Probably caused by age.
Keep doing what you did for me.
I found the phone operators very frustrating. I know you are trying to have more business but they kept wanting to rent the trailers in 4 hr periods. I had to pull hair to get the trailer for 24 hrs. The shop itself was great. But the after returning the trailer the same day, I got a call from the uhaul the next day asking for the trailer telling me that I was late returning it. You need to organize your business better and be user friendly.
keep being nice people. Thanks
Explain drop off procedures, especially for those anticipating a Sunday evening drop off; where to park it if trucks are backed up and where the drop off box is for keys, etc.
Love everyone there, this is only one I go because they are always great .
Everything worked well but trailer rear lights went out on the drivers side on the return trip.
Empower you employees to make customer service-related decisions. I asked to be reimbursed for moving blankets that I did not use. I wasn't given a valid reason why they/you could not negate the charge on my CC.
very good customer service even when the facility was really busy
I rarely give reviews, but the staff at this location was passionate about serving the customer and it showed in all aspects from rental information, to pick-up, to return. Nice job!
Moving is a terrible experience for anyone who must do it themselves. In spite of this, your company provides a vital alternative to paying for a professional moving company. My only suggestion would be to lighten up on the prices for boxes, tape, shrinkwrap, and other essentials for a move. It's already stressfull and expensive enough without getting hosed for tape, boxes, wrapping paper, etc.
Website is pre-loaded with options - pads, dollies, etc. After I cleared everything out and made my choices, it re set itself. I ended up with 3 dozen blankets that I didn't need. Carefully review before ordering.
Nothing the entire staff was helpful and knowledgeable. great team
Really nice employees, thanks!
Great staff. Opened the doors before 7:00 AM on Saturday morning. The return was quick. The staff is GREAT. GREAT location to do business.
They helped getting my car on transport which was a huge relief!
I wasn't fully informed about hitch and electrical requirements when I made RSVP. They made it right at pick up time but the up front info. could be improved.
Putting fuel back was a pain ( not your fault) it would be a good idea to warn people about the traffic if trying to fill up at the 7 til 11 to the south. Everyone was super...super nice at the location.
They helped us hook the car onto the tow dolly and were very helpful with any questions we had.
Provide an hourly rate as well as flat rate. I only needed the vehicle for 1 hour. Or don't charge per mile for the flat rate.
ratcheting tire tie downs were a little rusty.. After I lubed them , everything worked perfectly. The people were great! Customer service (front desk and yard guy ) was EXCELLENT,.
NO COMMENTS AT THIS TIIME!
Everyone was fantastic and getting the right storage space was easy and straightforward. Thanks everyone!
I was charged an extra day for being 3 hours late which was not relayed to me that that was a deadline to meet.
Young lady was awesome. Actually hooked up trailer herself. She was excellent. What a joy to do business with.
It would help to reshuffle your parking lot...almost no spaces for customers
it will be great if you can mention apprx milge a galon for vehicle. That can mke it each for fuel refill on returning the vehicle.
If there is a reason to not adopt this suggestion, please ignore.
The service recieved was excellent.
I moved furniture into storage. Took 30 min to check in due to checker having trouble setting up storage. After I moved into storage, Amber came to me and checked in my trailer quickly, I dropped off, and went on...excellent.
As good as anyone should want.
Quick personal help, thanks!
Quick pick up and drop off, always have the trailer I need and employees very courteous and efficient.
I rented the 15 ft. truck to haul 3 movie chair recliners & a velour sofa. We waited for a storm to pass before unloading the sofa. Apparently the truck leaked & my sofa was soaking wet & the truck had water all inside if it when we went back out to unload. My sofa is still drying out. I am not pleased with the performance of the truck.
The people working there were so nice, really helpful with confusion regarding the storage unit.
You all are always great I have rented from you for my last three moves, always professional and always on time.
Just keep up the Great Work !!!
With todays technology, I know, because I have used them, of lighter car-haulers trailers that are just as strong, half the weight. A reason your trailers cant be used by so many is the item carried and load exceed weight. THIS IS NOT efficient. Lighter trainers, less cumbersome will increase your bottom line. the old trailers that U-Haul is still using are outdated. Cars are lighter, trucks need the help too. Get with the program. Technology up and look at the options before you.
Pass out ice cream sandwiches! :)
Super Staff~ Friendly, Professional, knows their products, and Very Efficient and Fast!
UHaul is fortunate to have an overall EXCEPTIONAL Staff!
Super Staff~ Friendly, Professional, knows their products, and Very Efficient and Fast!
UHaul is fortunate to have an overall EXCEPTIONAL Staff!
As ALWAYS, the employees at this location are superb! Very polite, always w/ a smile and fast! I get in and out and on my way.
The lady at the reception, did not want to rent to me because of my race, but Garret was super excellent. He apologized for the discrimination and treated me with utmost respect. Good business overall, just one bad apple. My opnion.
This location righted some wrongs uhaul had done to me. Very friendly very accommodating.
Make it very clear verbally when renting, as well as on the contract and better signage on the door where the key drop off box is located. There are big color signs splattered all along the building and doors but only an 81/2x11 black and white, taped on notice on the door. At night there are no lights shining on the door so it is not noticeable with all the other signs that the drop off box is across the parking lot... no where near the main entrance.
Equipment met my expectations
Professional, attentive, and energetic staff. Very pleased with service. Thank you!
Friendly staff. Very professional.
I reserved the vehicle online. It would have been helpful to know that I could have changed the amount of time I had could use the truck!
Very clean, convenient location, nice staff who are always helpful.
The Plano staff noticed my daughter did not attach a lock to her box and kept calling until we worked out how to attach a lock in Plano, TX that I could take off in Columbus, OH. Much appreciated.
Friendly and helpful staff and clean safe facility.
I have to say - I was sad to leave. It made me feel
So secure and I was very pleased with the space.
Everyone was always kind and helpful. The facility was always clean and well lit.
I`m only moving of my unit because we`re moving out of state.
Excellent service from everyone I can`t in contain with!!!:Thank you!
Overall ok experience. Rates increased one week after my move in, 24hr access then was tacked on later as well, and billing sent out a million reminders per month. Otherwise, storage itself was fine.
Everything was great. Would rent again. Thanks for everything.
Would definitely use your storage again.
Very nice experience. Thank you!
Staff was available and helpful. The only thing that prevents me from giving an Excellent rating is the computer system. It took three tries to get my storage unit rental into the system.
The staff was amazing. Two gentlemen helped me with my rental AFTER 7pm and stayed to make sure I got everything out of storage to my liking. They truly went above and beyond. Thanks guys!!
Loading dock was frequently full.
Otherwise all was great.
Only thing I would change is to offer 24 hour access for free instead of an additional fee
These people are AWESOME :
Best storage experience I`ve ever had. Everyone is so friendly and helpful.
Great location - excellent service.
never got my name right. after 3 times try to change it, I gave up. they accept my payment anywayof course, it doesn`t matter what your name is, good old franklin is always welcome to them.
Would definitely recommend this facility. Friendly, helpful staff. Always clean and safe.
From move-in to move-out the staff was always friendly and helpful. Never an issue. All queries were answered to my satisfaction. Smooth experience through and through.
My experience with Uhaul on North Dallas Parkway was very good and overall. I would suggest that you make it plain that PROOF of renters insurance is required.
U-Haul fulfilled my needs superbly. I am very pleased with the condition of my items.
I had to pay a whole months rent for March although I moved my items in the 5th. Rip off. Rent should have been prorated.
The hours of operation were just adequate. It would be nicer to have later hours. The key card system they use is very difficult to use after hours.
The entire process went easily, everything was moved on time and in good condition. Thanks
Expensive, but convenient.
The narrow aisles/hallways make it very difficult to maneuver large items like couches and mattresses into the storage units. A little more room would make it much easier on your customers!
Friendly, efficient, convenient...yes, I would definitely recommend and use service again if and when needed. Thank you.
The staff was very knowledgeable,informative and very efficient especially staff member Trina. Trina was very witty and cheerful for 7am so it made my early start a great experience..
The online reservation for the self-storage should make it clear that we need to bring insurance and contact information when we come in to lease the store room.
The facility was really nice and clean. The staff was very informative.
Very friendly and helpful staff for a very busy place.
I changed to a larger unit mid month. I should have received credit for the unused period but was told they could not do this.
Very good experience. Thanks!
the inside of the corgo box smelled like insecticide. it was a very strong odor, kind of make you sick if you were around it too much.
I was out of state for the 1 yr. I used this facility and they were great with accepting payment and sending my receipt through email.
Facility is always clean and staff is very helpful.
Professional, friendly service. I had to move some things into storage last minute and the customer service rep knew exact was I needed for the move and made my experience quick and easy.
The units are way to much a month for the amount of space you get!
Helpful, courteous, and accommodating.
Never able to consistently call the facility and when I needed 24 hour access, my card did not work. Poor service all around.
I was surprised by how nice the facility was. I like that there is an elevator and the pathways are extremely wide.
All was good. The only part that I thought was inconvenient was how far away our unit was from the loading dock. The service was good though and facility was clean!
The facility was fine. The storage units are nice. The service was okay and doesn`t make up for the lack of cleanliness in the truck I received.
Professional and efficient service.
It was perfect for my needs.
Meagan worked with me and she was extremely knowledgable. I would recommend this location to everyone. Great Staff!!!!!!!!!!!!!
Facility is very clean and new. Service can be slow sometimes depending on the person at the desk.
Every thing was great and they were very helpful. And the manager Ann i believe her name was solved all my problems and was extremly helpful. I really appreciate all the help.
Rates are high with an increase every couple of months.
Checking in was quick and efficient. I decided at the last minute to get the free 30-day storage offer and I was processed quickly by a very friendly and helpful sales person.
The above answers are good enough
The storage is secured and and the access hours very convenient.
I`d rather have 24hr access, but I understand why it`s not available.
Clean and secure storage unit. Unit stays cool and no problems. Thank you!
great service. very efficient. remembered me from previous visit.
Clean and looked very secure. The climate controlled area was fairly cool for the 102 degree day.
Very accommodating in every sense. Thanks!
I would only recommend someone to rent trucks or equipment but would not recommend the storage services.
When they saw there was a line of customers waiting other staff members would jump on registers to help give fast service instead of making us all wait longer.
I had a good experience for the 2 years I had a unit here.
The air-conditioned storage building was quite clean, excellent lighting, polished floors and a large convenient elevator.
U-haul Storage at Tollway-Plano took good care of me. Thank you!
The facility worked with me to get me the storage space I needed. I was very satisfied with the service, attitude, and presentation
The stuff is very helpful..
Very helpful in a very stressful time! Thanks!
4th opportunity to work with this location, every one has been excellent, for storage and truck rental !!!!
Everything were in good condition.
Staff was very friendly and helpful. They weren`t totally familiar with the Uboxes yet, but they took the time to get someone that was - this resulted in a very positive experience for me.
I have used this facility for 5 years and have been very happy with the service I have received. Thank you.
Everything in the new UHAUL storage as well as truck rent was perfect but previous UHAUL storage that I moved out was not having high quality as this new one.
2nd time using this location, excellent like first visit !
The hours could have been a little later at night like 9pm.
Poor customer service. People were rude and seemed bothered to have to do their job.
The front desk clerk was very friendly and helpful. I was impressed by the cleanliness of the facility and ease of use.
we were happy with the location and the staff
josh was rude. He drove very dangerously around the lot with uhaul vehicles. He used profane language around us and referred to our belongings as shit in his way. The two people inside were nice.
i turned in a u-haul truck from San Antonio, Tx and I need the license tag number to pay tolls on. Please provide me. The truck has AZ tags. thanks
Very positive experience!
Staff was very nice and helpful!
clerk was extremely nice!
The staff was friendly and helpful the storage unit was clean, and the storage building was well maintained.
Very clean facility and helpful, friendly staff.
I would like to give thanks to the General Manager more importantly his staff. Very knowledgeable
always ready to assist. Thank you guys. Keep up the GREAT WORK !!!!
The main issue I had was with parking. There are way too many UHAULs in your lot, and sometimes you`ll park them up on the loading dock when they aren`t being used.
only complaint: you advertise 24 hour access and when we went to get in access was denied. seems you have to pay extra for that--just should let people know that
Whole experience very painless.
I was not told I could not have 24 access to my unit.It wasn`t until I had all of my belongings that I found out.Customer Service couldn`t help me at all either.It was the worst experience ever!
Did not rent the u-box, but the unit was clean. Love the facility. The staff was very friendly, knowledgeable and efficient. Excellent!!!!!
Worst storage experience ever. I moved my things out of there just to put them in another storage facility. The amout I was paying was ludicrous for the terrible service.
Thank You to the staff at Uhaul you guys are great im a North Texan who moved to Northern california thank you
guys again GO MAVS!!!!!!
Staff was rude/inconvenienced There was yellow powder all over my things they were going to check but no one came as I waited for an hour I had to leave the issue is unresolved keycard never works
The way you have to login, logout after hours is a pain when you have to make several trips.
No major comments to add, the process to rent the storage was very easy, facilities are clean, average prices.
Though I would deactivate the alarm upon entry, an alarm would sound about 50% of the time I accessed my storage unit. The facility is clean.
Good service. Very helpful.
Ryan was very helpful every time I spoke with him.
The alarm system on my unit would go off even when I turned it off on the card swipe before entering. I brought this up numerous times to the staff and the issue was never resolved.
Top notch. I feel my goods are safe and secure.
Appreciate free storage after renting the U-haul truck. Made my move easier. Thanks
I wasn`t happy when I went to get my things as my lock was changed without my knowledge. I will never rent from you EVER again!!
it was very friendly and i was treated very good the staff was great thankyou guys keep up the good work
Staff always friendly and I felt my belongings were safe
Terrific and so helpful and knowledgeable.
The only problem I had was the card didnt work for a while but finally it kicked in and all was ok.
I have stored my STUFF at this location 3 different time now. Good location except for the slow counter times..
No Problems working with this location.
The truck was a bit difficult to drive, espcially with the right side mirror moving but all in all it was an all right experience.
Need more staff. Phone calls were never answered. Finally just drove up there.
The storage was easy to use and I especailly liked the carts. it made it easier to move!
Excellent operation. The 24 hour access was very helpful.
Received collection call and my unit was already closed and the person was very rude.
All my questins were answered. The price was reasonable.
Jerry Krantz was a great guy who catered to all of our needs. We will refer friends to store their belongings at this clean, safe and friendly facility. Thank You for a wonderful experience.
The staff were very helpful on the phone and in person. Everyone is very professional and the facility is impeccably clean.
Convenient, clean and courteous.
We have been out of the country for the last 7 years and they have been extremely helpful while we managed the unit from long distance.
had to pay $10 to have 24 hours access. only needed access until 8-9pm but glad to have access after office closed.
As always, excellent service.
staff was friendly. climate control was having a hard time keeping temps below 90 though.
I came in purchased a 10x10 room. I get up there and its HOT! In climate control? The tempature gage reads 93 degrees. It was hotter in climate control then downstairs where people dont pay extra.
Every one from start to finish was very helpful and friendly. Thank you. Ronald Lewis
Jerry Krantz and his crew were always friendly,cheerful and helpful in the 1.5 years that I had things at this location. I will miss chatting with them on a regular basis.
They were friendly and helpful when getting the unit for the first time.
Appreciate the help and reminders for billing through email.
Thanks, Janet Grady
My only compliant is that they made you purchase some cheap Chinese made lock for the storage unit. The lock, unfortunately, was a piece of S_ _ T!
Very efficient - storage unit clean at start
Please have someone who can discuss your alarm system give me a call. I don`t mean a local staffer, I mean a OSHA compliance manager. Jim Sullivan 214-597-1726
Not very happy with female customer service rep Kim. Her attitude was unprofessional.
The staff always treated me with respect. The facility and parking lots always looked well organized and clean. I have recommended on several occasions this location to my friends. Thanks!
my things were safe and secure while i was in Iraq for the year.
Only problem was the limited access time. Several times it would have been nice to have had access later than 7:30 pm.
I would use it again...!
Oustanding experience. Great staff.
would have liked more extended hours, but overall a good experience.
Staff friendliness and helpfulness exceeded expectations. A family member referred us to this facility for that reason and such was the same experience for us.
kim the asst manager is very excellent!!!!!!!
could not leave the message I wanted to long.
The General Manager Jerry is amazing. He took excellent care of us... provided us with all of the information we needed and got us into a unit right away. I will reccomend Jerry`s Uhaul in the future.
i will say well done to all!
Good service, location and cleanliness.
Kim was very knowledgable and helpful in making sure that I made an informed decision about my storage space. Besides the facility being well maintained, she is the reason I decided the location.
A little pricey, but the service was great.
Kimberly Moore is great and very friendly!!!
Great facility. Jet Terry the manager, Jerry, very helpful and professional. I`d use service again because of them.
Storage unit was clean. Customer service was awful. Spent about 20 minutes to be waited on by someone who was very distracted.
Great service, clean facilities, expensive boxes
The two staff members who attended to me were very courteous and pleasant.
Friendly and helpful staff. Clean and safe facility.
I set up to have the 24 hr access for the move out. When I got to the facility at 7:00 am, the reader would not let me in due to computer error
The employees at this U-Haul center are great. I have dealt with them on several occassions and have always been impressed with their helpful attitude.
Experience was good- staff was friendly
I closed out my storage account a year ago and was still being charged $69.95 per month. I need a full refund.
This was definately me best storage experience!! I even rented various trucks, appliance dollies, bought boxes every experience was delightful.
The staff was very helpful and friendly
Most clean and secure storage I`ve ever used. Very friendly staff.
The staff quickly corrected any concerns reported and were very helpful.
I went in to upgrade to a larger size storage unit. The mgr was very helpful and made it very easy to switch units.
The facility is near to my home which
makes it even better. M.A.Slaton
There was no follow up after I made the reservation online...no email and no calls. They did have the reservation information when we arrived. Overall good!
We never had a problem with the storage of our items, thank you
The staff was very helpful in finding me the unit size I needed. Thanks for your excellent service.
Everyone was very nice and helpful. good location
Always under staffed. And there seems to be lack of training for most employees. Only one person can actually help you if you have problems with anything related to your rental agreements for storage