Customer Reviews for U-Haul Moving & Storage at Tollway - Plano
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Tollway - Plano
Staff was very friendly and helpful. This has been my bed experience with Uhaul that I have had. I've never had a bad experience, but these guys did a great job!
The Plano staff called to say that my daughter had not put a lock on her box and worked out a way to correct that. We paid for a lock over the phone, the staff set a code and gave it to me, but when the box arrived in Columbus, OH, there was NO lock attached to the box. I had been impressed by there help with this matter, but was upset to see while they took the money, they did not attach the lock!
Excellent service. Robert was a sweetheart and very helpful.
Very friendly staff. Robert was a sweetheart and extremely helpful
Only comment is both ends should confirm mileage before customer is charged or billed even if it's 1mile
Everything about this rental was top notch. The website made it easy to reserve a trailer. The pre-checkin made the time at the counter go faster. The employees were very capable. The inventory was well organized. This is the most professional U-Haul experience I have ever had.
It as great went in at the last minute and was able to pick up a van to move a recently purchased t.v. The staff gave me a set of keys and let me take it for a quick 1 hr move. Thanks
Very clean, convenient location, nice staff who are always helpful.
Excellent service. Thanks
The Plano staff noticed my daughter did not attach a lock to her box and kept calling until we worked out how to attach a lock in Plano, TX that I could take off in Columbus, OH. Much appreciated.
Nothing. The customer service was excellent, and the equipment was available and worked well.
Christopher Wise provided excellent customer service and was very helpful in answering all my questions.
Always a great experience.
I was very impressed with how quickly it was to pick up and drop off. It took longer to pick up from my dry cleaners than it did to drop off the trailer I rented.
The utility trailer was PERFECT for the use I rented it. Perfect size and all. THANKS!
In and out very fast, friendly staff.
Was charged for gas and an extra 3 miles
I told the fella at the desk that I go out of my way to rent from them because of their friendliness and excellent customer service. I will continue to do so....
Keep everything like it is now! That's the best we can wish for!
The staff was not knowledgeable in how to operate the checkout. Also the fuel indicator on the contract was wrong. It listed 1/4 tank but was actually a little under that mark. The staff did not know what to do and instead simply initialed the contract with a hand drawn line. Last they did not leave a pad lock so I had to put the dolley in the cabin in order to lock it up at final return.
Exceptionally friendly staff. Got me quickly fixed up with a trailer and heavy duty dolly to move my new safe. Probably the best experience with renting equipment ever. Thanks Uhaul.
Although my pick-up and drop-off experiences were fantastic, I am disappointed that I was pushed into a truck MUCH too large for what I needed. I told the woman at the counter the exact number and dimension of the boxes I needed to move and even mentioned it was for a charity on a tight budget. She made me feel as if I would struggle to fit it all in a 26" truck. Not having any experience with this, I trusted her, but I should not have. I could have used a truck half that size, I think. The truck ran well, but the defroster did not work at all. The passenger had to wipe the windshield every two minutes just so the driver could see out on our cold delivery day. However, Norman White was fabulous to me when I picked up the truck and brought it back, and the man who taught me how to drive it was also very nice and made me feel confident about driving such a huge truck.
Very friendly and accommodating!
Excellent and smooth experience. Came got the truck, returned it and was out in a couple of minutes.
Nothing my experience was great the reps were very professional & fast. I will definitely refer u-haul to my friends & family
Just keep doing what yall do! Thanks for all the help!!
The staff was very friendly and helpful. We rented a truck at the same location a few weeks ago and that was the reason we rented again from the same location.
reorganize the parking lot....no customer parking space
The team was very helpful and accommodating. The lady who checked me out and in (cannot remember her name) was very friendly and made sure that my rental went smoothly
When I rented the 10' truck no one told me there wasn't a ramp, so I got to my apartment opened up the gate and realized there was no ramp therefore I got charged 30+ dollars for something I couldn't use.
the gentleman who helped us out, I think his name was Christopher, had exceptional customer service and professionalism. He was handling a lot of things simultaneously with grace. I've met a lot of people dealing with UHauls in the past from PCSing in the military and he was by far the most efficient and friendly.
Friendly and helpful staff and clean safe facility.
I've been to this U-haul facility before but it appeared to be run by new management this time. I received a friendly greeting as I came in the door and the employee immediately asked how he could help me. He was pleasant and efficient as he took care of my equipment reservation. When I returned the equipment, another employee greeted me and processed the return quickly and with a smile. It was refreshing to be treated so well and be made to feel that I was a valued customer. Kudos to the employees and management at this location. They deserve a customer service award!
I love this place! They are always helpful! I keep going back because of their service, the people there - and - it's reasonable and fair. What more would you ask for. Someone throw them a pizza party! They deserve it!!
This is your typical big city location. The facilities met my expectations. As we got in close to "closing time", the reception wasn't overly friendly. We had difficulty locating the facility and their phone number was ALWAYS busy -- we constantly got transferred to the "corporate" call center -- which had no clue on knowing how to help us get to the location.
Have more specials for local moves like pickup truck at 1 location and drop it off at the destination location. For example, if I pickup the truck in DeSoto and I'm moving to Plano I should be able to drop off the truck in Plano instead of returning it to DeSoto location.
The staff at this location are great!!!! Thanks!!!
This was absolutely a godsend, for a very huge move also, everybody was so incredibly nice and accommodating
Staff was very friendly and efficient. It was my best ever experience with U-Haul.
The "19.99" truck rental ended up costing me $50 for 4 hours. I would still have rented the truck if you would have advertised $49.99, but now if feel like your advertisement was dishonest and I was tricked.
I got double charged for my rental.
Very frustrated. I booked online, selected separate pickup & drop off locations, given the price, and thought I was good. Turns out, when we went to get it, the reservation had to be cancelled and redone, as it showed same pickup & drop off location. Funny, the cost was double. Not happy. For that price, I could have hired a moving company. Will not be using U-haul again, and will let my friends & blog followers know as well.
I was a very easy process and everyone I dealt with were very helpful.
Excellent and prompt service.Thank you.
I have to say - I was sad to leave. It made me feel
So secure and I was very pleased with the space.
Great location and the guys were extremely helpful and kind. Pleasant experience.
Parking for customers is quite limited. All the spaces are marked with a one hour limit. It is not clear where someone should leave their car while renting a van just for the day.
Great location, but the trailer was very old and beat up. The trailer light connection on the trailer harness was not making a good connection and I had to pull over twice to get the light running again.
Friendly and efficient staff.
Always efficient,, I rent from them 3 times a year. Never want to go any where else.
They really take care of you.
If you look at my records, it's clear that I rent a lot from UHaul and from various locations and this one was far and away the best yet. Courteous, speedy staff. Excellent vehicle rental. Have decided this location will have to really screw up bad to have me use a different location from this from here on out!
Every single person at the Plano pick up location was exceptional!!!! The lady that I had initially reserved with through the reservation call service (not at the Plano location) was very short and impatient when I reserved my unit originally. I didn't know the weigh load capacity of my hitch, and she was very unpleasant and impatient with her response to my questions. I ordered a 5X10 and she placed it for a 5X8 which I didn't catch until pick up.... However, once I was in contact with every one of the employees that I encountered at the Plano location, my frustration with the original booking process was eased....and they hooked me up with the unit I needed. The unit worked and towed beautifully, and UHaul was a very positive experience after that original contact.... Sorry, I didn't get a name for that lady....
In and out in under a minute...!
I have used this U-Haul location many times and the service just keep getting better. All the employees have great attitudes. Tell thanks as well.
Please don't ripoff a customer on the fuel level. I was told that the fuel level was 5/8th and I would have to return it at that level. I didn't check when I started but when I was getting back to return the vehicle I noticed that the vehicle had only 1/4 tank. And I had to put in 10 gallons. I asked the guy there about it and he said. "The vehicle gives only 5mpg". I had driven only 50 miles. Please check the fuel level and all the other stuff before itself.
Professional. Organized. Very quick to turn in equipment.
Top notch rental and customer service!
Excellent experience. Pleasant staff. Friendly. As always.
Couldn't hook up a trailer because the equipment wasn't compatible. I was there day before the rental date to reserve the trailer and the sales associate told me we would okay to hook it up and it wasn't
it would have been nice to know that I needed additional stuff.
Why do you even send surveys out? I have filled out SEVERAL for UHaul and have yet to get a reply even thanking me for my feedback. (Yes, I've gotten the little screen "thank you" but that is only system generated.) Why bother if you don't know you are being heard???
very fast and easy return
I rented for 1 day and was chatged for 2. I will dispute the theft by fraud through my credit card co.
Great store with great people. They make it easy.
Easy pick up easy return! Great prices!!
The latch on the truck did not latch well we lost our bed
It would be great if you wouldn't have the customers wait in a long line to get refunds after they've been checked in outside. Maybe have the person who checks them in where they're returning come inside to retrieve their refund.
Pickup and return were quick an easy.
Always, fast, friendly and efficient.
The reservation, pick-up and drop off processes were all smooth and professional. Great job.
I ended up renting pads/blankets based on recommendation from the site reservation. The movers I hired brought their own pads (saying that the Haul ones aren't very good quality). I ended up not using any of them, but when I returned the truck, I was charged $100 for "missing pads". I don't believe I ever received all of the pads I rented. Nor, did I end up using any. But, end of the day, I paid over $100 for something I didn't use and can't confirm one way or the other. Would certainly never use Uhaul pads and would recommend others from using any extra UHaul equipment as it doesn't appear that the process is valid for checking on how many were assigned out and taken back in.
The truck smelled like cigarette smoke. I'm not a smoker so it was a bit of a problem at first but not horrible.
Otherwise, very good experience.
Best UHAUL we have ever used. Customer service it the best.
Everthing was fine all staff was very friendly I'm from louisiana and went to Dallas to move my daughter I would recommend u haul to family and friend
Friendly and helpful staff
Super fast. Truck was warmed up & ready to go. Attendant & cashier's were helpful & friendly.
Norman White was a fantastic person to work with. Professional and courteous, I couldn't have asked for better service.
Everyone was very helpful
First, you can be honest and not over charge people. I was charged for twice the van, equipment, and coverage. Then, was charged an additional $7.55 upon return from a 2 1/2 hour same day trip (Whwn I returned the van/equipment I was told I was receiving $7.55 as credit). I discovered this the next day when I saw my emailed receipt (the check-out happened in the parking lot). I called to get the situation rectified. To my surprise, I was blamed for the mistake; was told I said I would return the van in two hours, but kept it 30 minutes extra (was told you didn't charge by the hour). There were at least 3 holds on my bank account for a $55 trip (amount discovered after I went back to the store to get the money returned to my account that I was over charged). I was initially charged $95.13 for a 20 mile 2 1/2 hour rental! People, check your receipts. DO NOT let the friendliness fool you! After all that, I did not receive an apology. Makes me wonder how many people this has happened to. Smh!
Had to switch truck sizes at the last minute. Workers were flexible, accommodating and fast!!! Loved it. Highly recommended.
They are always wonderful.
Everyone was always kind and helpful. The facility was always clean and well lit.
Better Customer Service Would Be Great/Nice. If A UHAUL Location Chooses To Put A HOLD On A Customer Name To Prevent The Customer From Renting A UHAUL Next Time If There Is A Next That Would Prompt The Customer To Have To Phone Call 1-877-653-0490 As Soon As The Customer Pays Everything In Full That Should Be Removed As Soon As Possible/Immediately To Prevent Unnecessary Delays/Great Inconveniences Which It Caused Me On Saturday December 27th 2014 Should The Customer Choose To Go With UHAUL Next Time. Happy Holidays To You & Your Family Helen O Smith email@example.com.
Excellent help getting light kit for trailer
No issues, all went well.
Excellent service from this location and conveniently located. Good group of employees.
Better communication between the store and national customer service in order to have the same process restrictions/allowances on rentals. I had an excellent service from the 800 call center, when in store the service was not that good.
I asked for 12 moving pad & a dolly and the manager transmitted this info to the person in the trailer yard. I assumed both items were in there and rushed to my office to meet an appointment (in another car!). After my office visit I had to RETURN to the Plano center and asked for the blankets but asked that the dolly be reoved as I picked the one up in my warehouse. They removed it (a $10 credit). and I missed my $50/hour movers by 15 minutes (costing me roughly $17!) because of the return trip to the U-Haul center.
When I looked at my checking account statement yesterday the center in Plano charged me TWICE!! Onc efor the total amount w the dolly and AGAIN for the Full amount minust teh dolly!!
Then in Houston my daughter, who graduated from Texas A&M on Friday was charged $30 because the trailer was late being returned!
All in all I will be looking into Penske next time, as wewill need a trailer to move my older daughter (who graduated from Univ. of Arkansas in May) to Grad school next May unless some thing is rectified for this horrible experience!!
Moving truck ran very poorly! It definatley needed maintenance. Called at least 5 times to try and get ahold of someone but was either transfered, hung up on, disconnected or no one was able to assist in WHO we needed to speak with to address several issues that we were having as of the time we had the vehicle. The store itself though we would recommend to everyone. It was clean and the staff went above and beyond. If you had exceptional experience at the location you rec'd the vehicle give them a call.... instead of the u-haul toll free number who's agents don't care and are unhelpful and unfriendly.
LOCATION IS A DEFINATE GREAT PLACE NICE CLEAN PLACE AND COURTEOUS STAFF.(JUST WOULD NOT CALL TOLL FREE NUMBER IF ISSUE AROSE)
Nice employees and well received! Thanks much!!
Best Desk Moving Dolly I ever saw.
Went to pick up the trailer, as the Uhaul men were guiding my vehicle onto the transport trailer I kept asking "what is that sound?" They assured me it was just the weight on the trailer...well no the fuck it wasn't it was my side step getting gashed the entire length of it as it made contact with the wheel wells of the trailer. Then it's time to strap the tires down and someone had tampered with the driver side tire straps so they were too short. Now I'm waiting for them to replace the strap... They finally do and they strap my tire down. Once I drive off they call me 15 min later to inform me that none of them secured the safety chains. So now I have to pull over on the freeway and take care of that. I reached my destination 4 hours away to see that the driver side tire strap is just dangling. The Uhaul people didn't even secure it properly. I have rarely encountered such incompetence in a group of individuals as I have at that Uhaul location. I will no longer use or recommend Uhaul, in fact I will more than likely to everything I can to stop those I know from using them.
Dropping off the 20' truck took all of about 30 seconds: there was someone there waiting to take my contract info and keys, they checked the mileage and fuel and had me on my way FAST.
I`m only moving of my unit because we`re moving out of state.
Our service person was very efficient, friendly and knowledgeable. His estimates for mileage were spot on within a few miles and he explained how to use the gas used chart. I will defiant end come back to this site.
Pick-up and drop-off were quick and efficient. Thank you.
Everything was perfect and went smoothly from pick up to return. Excellent staff & service. Not a big deal, but the inside of the windshield needed to be cleaned. It was difficult to see when driving into sunshine.
Chris at this location was absolutely phenomenal! He was meticulous in his explanation of the contract and made sure were completely satisfied before leaving the lot. Customer service at it's finest!
Cannot think of anything and that is a big statement!
No comments. Everything went great. We'll use UHaul again.
They were very helpful! Will definitely use again. Great customer service.
I enjoyed working with this location. They are reasonable and helpful.
The employees did a great job to help make my rent of your moving van easy and friendly . I would come back to this store for mine next move.
Clean, organized, friendly and very helpful!
You stuck me with an old worn out trailer with worn out tires that lunged on me the whole trip, but I would expect you to send that type of trailer on a one-way rental. The destination site is likely to retire the trailer.
A little more instruction on using truck
Excellent service from everyone I can`t in contain with!!!:Thank you!
Overall ok experience. Rates increased one week after my move in, 24hr access then was tacked on later as well, and billing sent out a million reminders per month. Otherwise, storage itself was fine.
Everything was great. Would rent again. Thanks for everything.
Would definitely use your storage again.
Very nice experience. Thank you!
Staff was available and helpful. The only thing that prevents me from giving an Excellent rating is the computer system. It took three tries to get my storage unit rental into the system.
The staff was amazing. Two gentlemen helped me with my rental AFTER 7pm and stayed to make sure I got everything out of storage to my liking. They truly went above and beyond. Thanks guys!!
Loading dock was frequently full.
Otherwise all was great.
Only thing I would change is to offer 24 hour access for free instead of an additional fee
These people are AWESOME :
Best storage experience I`ve ever had. Everyone is so friendly and helpful.
Great location - excellent service.
never got my name right. after 3 times try to change it, I gave up. they accept my payment anywayof course, it doesn`t matter what your name is, good old franklin is always welcome to them.
Would definitely recommend this facility. Friendly, helpful staff. Always clean and safe.
From move-in to move-out the staff was always friendly and helpful. Never an issue. All queries were answered to my satisfaction. Smooth experience through and through.
My experience with Uhaul on North Dallas Parkway was very good and overall. I would suggest that you make it plain that PROOF of renters insurance is required.
U-Haul fulfilled my needs superbly. I am very pleased with the condition of my items.
I had to pay a whole months rent for March although I moved my items in the 5th. Rip off. Rent should have been prorated.
The hours of operation were just adequate. It would be nicer to have later hours. The key card system they use is very difficult to use after hours.
The entire process went easily, everything was moved on time and in good condition. Thanks
Expensive, but convenient.
The narrow aisles/hallways make it very difficult to maneuver large items like couches and mattresses into the storage units. A little more room would make it much easier on your customers!
Friendly, efficient, convenient...yes, I would definitely recommend and use service again if and when needed. Thank you.
The staff was very knowledgeable,informative and very efficient especially staff member Trina. Trina was very witty and cheerful for 7am so it made my early start a great experience..
The online reservation for the self-storage should make it clear that we need to bring insurance and contact information when we come in to lease the store room.
The facility was really nice and clean. The staff was very informative.
Very friendly and helpful staff for a very busy place.
I changed to a larger unit mid month. I should have received credit for the unused period but was told they could not do this.
Very good experience. Thanks!
the inside of the corgo box smelled like insecticide. it was a very strong odor, kind of make you sick if you were around it too much.
I was out of state for the 1 yr. I used this facility and they were great with accepting payment and sending my receipt through email.
Facility is always clean and staff is very helpful.
Professional, friendly service. I had to move some things into storage last minute and the customer service rep knew exact was I needed for the move and made my experience quick and easy.
The units are way to much a month for the amount of space you get!
Helpful, courteous, and accommodating.
Never able to consistently call the facility and when I needed 24 hour access, my card did not work. Poor service all around.
I was surprised by how nice the facility was. I like that there is an elevator and the pathways are extremely wide.
All was good. The only part that I thought was inconvenient was how far away our unit was from the loading dock. The service was good though and facility was clean!
The facility was fine. The storage units are nice. The service was okay and doesn`t make up for the lack of cleanliness in the truck I received.
Professional and efficient service.
It was perfect for my needs.
Meagan worked with me and she was extremely knowledgable. I would recommend this location to everyone. Great Staff!!!!!!!!!!!!!
Facility is very clean and new. Service can be slow sometimes depending on the person at the desk.
Every thing was great and they were very helpful. And the manager Ann i believe her name was solved all my problems and was extremly helpful. I really appreciate all the help.
Rates are high with an increase every couple of months.
Checking in was quick and efficient. I decided at the last minute to get the free 30-day storage offer and I was processed quickly by a very friendly and helpful sales person.
The above answers are good enough
The storage is secured and and the access hours very convenient.
I`d rather have 24hr access, but I understand why it`s not available.
Clean and secure storage unit. Unit stays cool and no problems. Thank you!
great service. very efficient. remembered me from previous visit.
Clean and looked very secure. The climate controlled area was fairly cool for the 102 degree day.
Very accommodating in every sense. Thanks!
I would only recommend someone to rent trucks or equipment but would not recommend the storage services.
When they saw there was a line of customers waiting other staff members would jump on registers to help give fast service instead of making us all wait longer.
I had a good experience for the 2 years I had a unit here.
The air-conditioned storage building was quite clean, excellent lighting, polished floors and a large convenient elevator.
U-haul Storage at Tollway-Plano took good care of me. Thank you!
The facility worked with me to get me the storage space I needed. I was very satisfied with the service, attitude, and presentation
The stuff is very helpful..
Very helpful in a very stressful time! Thanks!
4th opportunity to work with this location, every one has been excellent, for storage and truck rental !!!!
Everything were in good condition.
Staff was very friendly and helpful. They weren`t totally familiar with the Uboxes yet, but they took the time to get someone that was - this resulted in a very positive experience for me.
I have used this facility for 5 years and have been very happy with the service I have received. Thank you.
Everything in the new UHAUL storage as well as truck rent was perfect but previous UHAUL storage that I moved out was not having high quality as this new one.
2nd time using this location, excellent like first visit !
The hours could have been a little later at night like 9pm.
Poor customer service. People were rude and seemed bothered to have to do their job.
The front desk clerk was very friendly and helpful. I was impressed by the cleanliness of the facility and ease of use.
we were happy with the location and the staff
josh was rude. He drove very dangerously around the lot with uhaul vehicles. He used profane language around us and referred to our belongings as shit in his way. The two people inside were nice.
i turned in a u-haul truck from San Antonio, Tx and I need the license tag number to pay tolls on. Please provide me. The truck has AZ tags. thanks
Very positive experience!
Staff was very nice and helpful!
clerk was extremely nice!
The staff was friendly and helpful the storage unit was clean, and the storage building was well maintained.
Very clean facility and helpful, friendly staff.
I would like to give thanks to the General Manager more importantly his staff. Very knowledgeable
always ready to assist. Thank you guys. Keep up the GREAT WORK !!!!
The main issue I had was with parking. There are way too many UHAULs in your lot, and sometimes you`ll park them up on the loading dock when they aren`t being used.
only complaint: you advertise 24 hour access and when we went to get in access was denied. seems you have to pay extra for that--just should let people know that
Whole experience very painless.
I was not told I could not have 24 access to my unit.It wasn`t until I had all of my belongings that I found out.Customer Service couldn`t help me at all either.It was the worst experience ever!
Did not rent the u-box, but the unit was clean. Love the facility. The staff was very friendly, knowledgeable and efficient. Excellent!!!!!
Worst storage experience ever. I moved my things out of there just to put them in another storage facility. The amout I was paying was ludicrous for the terrible service.
Thank You to the staff at Uhaul you guys are great im a North Texan who moved to Northern california thank you
guys again GO MAVS!!!!!!
Staff was rude/inconvenienced There was yellow powder all over my things they were going to check but no one came as I waited for an hour I had to leave the issue is unresolved keycard never works
The way you have to login, logout after hours is a pain when you have to make several trips.
No major comments to add, the process to rent the storage was very easy, facilities are clean, average prices.
Though I would deactivate the alarm upon entry, an alarm would sound about 50% of the time I accessed my storage unit. The facility is clean.
Good service. Very helpful.
Ryan was very helpful every time I spoke with him.
The alarm system on my unit would go off even when I turned it off on the card swipe before entering. I brought this up numerous times to the staff and the issue was never resolved.
Top notch. I feel my goods are safe and secure.
Appreciate free storage after renting the U-haul truck. Made my move easier. Thanks
I wasn`t happy when I went to get my things as my lock was changed without my knowledge. I will never rent from you EVER again!!
it was very friendly and i was treated very good the staff was great thankyou guys keep up the good work
Staff always friendly and I felt my belongings were safe
Terrific and so helpful and knowledgeable.
The only problem I had was the card didnt work for a while but finally it kicked in and all was ok.
I have stored my STUFF at this location 3 different time now. Good location except for the slow counter times..
No Problems working with this location.
The truck was a bit difficult to drive, espcially with the right side mirror moving but all in all it was an all right experience.
Need more staff. Phone calls were never answered. Finally just drove up there.
The storage was easy to use and I especailly liked the carts. it made it easier to move!
Excellent operation. The 24 hour access was very helpful.
Received collection call and my unit was already closed and the person was very rude.
All my questins were answered. The price was reasonable.
Jerry Krantz was a great guy who catered to all of our needs. We will refer friends to store their belongings at this clean, safe and friendly facility. Thank You for a wonderful experience.
The staff were very helpful on the phone and in person. Everyone is very professional and the facility is impeccably clean.
Convenient, clean and courteous.
We have been out of the country for the last 7 years and they have been extremely helpful while we managed the unit from long distance.
had to pay $10 to have 24 hours access. only needed access until 8-9pm but glad to have access after office closed.
As always, excellent service.
staff was friendly. climate control was having a hard time keeping temps below 90 though.
I came in purchased a 10x10 room. I get up there and its HOT! In climate control? The tempature gage reads 93 degrees. It was hotter in climate control then downstairs where people dont pay extra.
Every one from start to finish was very helpful and friendly. Thank you. Ronald Lewis
Jerry Krantz and his crew were always friendly,cheerful and helpful in the 1.5 years that I had things at this location. I will miss chatting with them on a regular basis.
They were friendly and helpful when getting the unit for the first time.
Appreciate the help and reminders for billing through email.
Thanks, Janet Grady
My only compliant is that they made you purchase some cheap Chinese made lock for the storage unit. The lock, unfortunately, was a piece of S_ _ T!
Very efficient - storage unit clean at start
Please have someone who can discuss your alarm system give me a call. I don`t mean a local staffer, I mean a OSHA compliance manager. Jim Sullivan 214-597-1726
Not very happy with female customer service rep Kim. Her attitude was unprofessional.
The staff always treated me with respect. The facility and parking lots always looked well organized and clean. I have recommended on several occasions this location to my friends. Thanks!
my things were safe and secure while i was in Iraq for the year.
Only problem was the limited access time. Several times it would have been nice to have had access later than 7:30 pm.
I would use it again...!
Oustanding experience. Great staff.
would have liked more extended hours, but overall a good experience.
Staff friendliness and helpfulness exceeded expectations. A family member referred us to this facility for that reason and such was the same experience for us.
kim the asst manager is very excellent!!!!!!!
could not leave the message I wanted to long.
The General Manager Jerry is amazing. He took excellent care of us... provided us with all of the information we needed and got us into a unit right away. I will reccomend Jerry`s Uhaul in the future.
i will say well done to all!
Good service, location and cleanliness.
Kim was very knowledgable and helpful in making sure that I made an informed decision about my storage space. Besides the facility being well maintained, she is the reason I decided the location.
A little pricey, but the service was great.
Kimberly Moore is great and very friendly!!!
Great facility. Jet Terry the manager, Jerry, very helpful and professional. I`d use service again because of them.
Storage unit was clean. Customer service was awful. Spent about 20 minutes to be waited on by someone who was very distracted.
Great service, clean facilities, expensive boxes
The two staff members who attended to me were very courteous and pleasant.
Friendly and helpful staff. Clean and safe facility.
I set up to have the 24 hr access for the move out. When I got to the facility at 7:00 am, the reader would not let me in due to computer error
The employees at this U-Haul center are great. I have dealt with them on several occassions and have always been impressed with their helpful attitude.
Experience was good- staff was friendly
I closed out my storage account a year ago and was still being charged $69.95 per month. I need a full refund.
This was definately me best storage experience!! I even rented various trucks, appliance dollies, bought boxes every experience was delightful.
The staff was very helpful and friendly
Most clean and secure storage I`ve ever used. Very friendly staff.
The staff quickly corrected any concerns reported and were very helpful.
I went in to upgrade to a larger size storage unit. The mgr was very helpful and made it very easy to switch units.
The facility is near to my home which
makes it even better. M.A.Slaton
There was no follow up after I made the reservation online...no email and no calls. They did have the reservation information when we arrived. Overall good!
We never had a problem with the storage of our items, thank you
The staff was very helpful in finding me the unit size I needed. Thanks for your excellent service.
Everyone was very nice and helpful. good location
Always under staffed. And there seems to be lack of training for most employees. Only one person can actually help you if you have problems with anything related to your rental agreements for storage