Customer Reviews for U-Haul Moving & Storage at Tollway - Plano
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Tollway - Plano
Moving truck ran very poorly! It definatley needed maintenance. Called at least 5 times to try and get ahold of someone but was either transfered, hung up on, disconnected or no one was able to assist in WHO we needed to speak with to address several issues that we were having as of the time we had the vehicle. The store itself though we would recommend to everyone. It was clean and the staff went above and beyond. If you had exceptional experience at the location you rec'd the vehicle give them a call.... instead of the u-haul toll free number who's agents don't care and are unhelpful and unfriendly.
LOCATION IS A DEFINATE GREAT PLACE NICE CLEAN PLACE AND COURTEOUS STAFF.(JUST WOULD NOT CALL TOLL FREE NUMBER IF ISSUE AROSE)
Nice employees and well received! Thanks much!!
Best Desk Moving Dolly I ever saw.
Went to pick up the trailer, as the Uhaul men were guiding my vehicle onto the transport trailer I kept asking "what is that sound?" They assured me it was just the weight on the trailer...well no the fuck it wasn't it was my side step getting gashed the entire length of it as it made contact with the wheel wells of the trailer. Then it's time to strap the tires down and someone had tampered with the driver side tire straps so they were too short. Now I'm waiting for them to replace the strap... They finally do and they strap my tire down. Once I drive off they call me 15 min later to inform me that none of them secured the safety chains. So now I have to pull over on the freeway and take care of that. I reached my destination 4 hours away to see that the driver side tire strap is just dangling. The Uhaul people didn't even secure it properly. I have rarely encountered such incompetence in a group of individuals as I have at that Uhaul location. I will no longer use or recommend Uhaul, in fact I will more than likely to everything I can to stop those I know from using them.
Dropping off the 20' truck took all of about 30 seconds: there was someone there waiting to take my contract info and keys, they checked the mileage and fuel and had me on my way FAST.
I`m only moving of my unit because we`re moving out of state.
Our service person was very efficient, friendly and knowledgeable. His estimates for mileage were spot on within a few miles and he explained how to use the gas used chart. I will defiant end come back to this site.
Pick-up and drop-off were quick and efficient. Thank you.
Everything was perfect and went smoothly from pick up to return. Excellent staff & service. Not a big deal, but the inside of the windshield needed to be cleaned. It was difficult to see when driving into sunshine.
Chris at this location was absolutely phenomenal! He was meticulous in his explanation of the contract and made sure were completely satisfied before leaving the lot. Customer service at it's finest!
Cannot think of anything and that is a big statement!
No comments. Everything went great. We'll use UHaul again.
They were very helpful! Will definitely use again. Great customer service.
I enjoyed working with this location. They are reasonable and helpful.
The employees did a great job to help make my rent of your moving van easy and friendly . I would come back to this store for mine next move.
Clean, organized, friendly and very helpful!
You stuck me with an old worn out trailer with worn out tires that lunged on me the whole trip, but I would expect you to send that type of trailer on a one-way rental. The destination site is likely to retire the trailer.
A little more instruction on using truck
They did a great job getting me the right equipment for my needs and on short notice. Thanks!
Very happy with everything!!!!! Everyone that helped us was so friendly & Helpful!!!!!
Nothing to improve......
The team was very friendly and focused on providing a great customer experience. Great job.
Excellent service from everyone I can`t in contain with!!!:Thank you!
Overall ok experience. Rates increased one week after my move in, 24hr access then was tacked on later as well, and billing sent out a million reminders per month. Otherwise, storage itself was fine.
Great customer service team!
Truck I rented was ancient. It stunk like gasoline inside the cab. That gave me a bad headache by the time I returned it, and every time I was at a stoplight it felt like it wanted to turn off on me. You would think that u haul would replace their trucks every couple of years. The equipment was a big disappointment.
You guy's got the system down. Awesome bunch of people. I have used this location several times. ALWAYS good service & trucks.
Tell the customer if they have to pick up their truck at a different location than they requested! This location was 45 minutes away from my house and the only reason I found out before I went to the wrong store was because I called and askedo a question!
OUT OF THE WAY SERVICE . NICE JOB!!!
Employee, Amber, at this location was very rude, impatient and condescending. I was very disappointed with customer service at this location.
This was a wonderful, quick and accurate experience. Everything went perfectly.
Nothing, everyone was great and very knowledgeable.
Everything was great. Would rent again. Thanks for everything.
Have rented at least 10 times from this location and everyone is very helpful. Great job!
Warn to be aware of the trailer hitch - to avoid it. :-) I will have a few reminders for several days.
Would definitely use your storage again.
Staff was friendly and informative. 3rd time using this location and will continue to use them for future hauling. Thank you for a pleasant experience.
Wanted to get an early start and requested an 8am pickup but was told they would not have my size cargo trailer coming in until 10am. I arrived 15 minutes early to find four sitting along the back of the building.
It rained the whole day, I had loaded my truck the night before. When I got to my new apt, my bed and everything else in the back of the truck was wet. There was a leak in the truck. Hopefully nothing was damaged.
I made an on-line reservation for a 6x12 Utility Trailer WITHOUT a ramp to be picked up at 2735 E Belt Line Rd, Carrollton, TX 75006. When I arrived to pick it up, I was told there were none available and that I would have to go back to Plano to pick one up. The counter people were great and they were surprised I was able to reserve it. It was very inconvenient to have to change pick up locations.
Very nice experience. Thank you!
Not much to improve. The team was friendly and exceeded all expectations.
Love this u haul location. So much better than the one on beltline.
My truck wasn't ready I waited for it to be checked in & cleaned about 10 minutes other than that my experience was great the AM staff rocks!!!
Nothing ur all awesome ! Employees n customer service.
Trailer had a flat tire when I went to load.
Improve your standards for tread depth on auto transports. I noticed at pickup that 3 of the tires had good tread depth and one was on the marginal side in my opinion. It was that tire that separated itself on me during my trip, causing me a 3 and one half hour delay waiting on roadside assistance.
There was a storage container in front of trailer which made hook up difficult.
Equipment clean but steering seemed extremely loose and swayed a lot.
If we to the trouble of express check-in why not have a booth outside to check DL and CC then direct to hook-up. The whole idea is to get the vehicle and leave but if you have to go in and stand in line at an understaffed counter the "express check-in" doesn't buy you anything.
The dropping off itself was quick and easy, but it would've been nice if the staff member was a bit more friendly and told me what all had to be done (even if that means nothing) rather than me having to ask...
this place ran like a well oiled machine. quick and courteous. I have been used to the chaos of other locations and this was a welcomed surprise.
Very prompt professional, staff knows what to do, courteous. The entire transaction was handled in a very timely manner.
Staff was very efficient and I was in and out. Have rented previously and this was the quickest. However, I have enjoyed my previous rentals as well.
The trailer was extremely rusty and one of the ratchets was difficult to operate due to corrosion. The ramps were also difficult to operate, but the newer of the two did slide in and out much better than the one that was rusted through in places. Also, one of the rubber latches that secure the wheel fenders in place was missing. As an aircraft mechanic for a major carrier, I do realize that good maintenance doesn't always show itself to the users eye, but in the case of this trailer poor maintenance was clearly visible. I made my concerns aware to the drop off location in hopes that it will be cared for. I will say that the staff was very helpful and friendly and that says a lot in todays world.
Keep doing what you are doing.
very friendly, efficient service!!
They rook their time reviewing the contract and made sure I had a good move. Nice guys!
Everyone I dealt with was very courteous.
Train your agents better.
Overall a very Professional Experience ... I will be back ...
Staff was available and helpful. The only thing that prevents me from giving an Excellent rating is the computer system. It took three tries to get my storage unit rental into the system.
Offer coffee and donuts. Smile!!
Technician that hitched the trailer to my Tahoe did not connect the 3rd brake chain. He also did not make sure all chains had the rubber retainers on the hooks. One did not & was dangling free later on.
The horizontal bumper strip inside the trailer: One was ripped loose for 2 feet, rendering it useless for tie downs.
The door latch mechanism loosens in transit. It does not accommodate a security lock.
Terrible experience this time.
I always go here even when there is a truck or trailer assailable closer to home. I've used them for almost a decade and they have always been awesome.
There should have been more consideration of guidance for the uhaul customer service. If a customer is picking up stacks of boxes you should ask them if they need tape to put the boxes together. Moves are stressful, you are not thinking thoroughly and uhaul should have the mindfulness to remind a customer they need tape to put the boxes together. Second. There was no walk through of how to operate the tail gate of a truck. They should show you how to properly open and secure the Hand leverage. I understand it is a known common issue when you open the gate it snaps up and the hand lock isn't secured and gets stuck on the roof and you can't pull it closed after all the hard work to load the truck. Adding more stress to the move. We spent close to two hour waiting for assistance to get it unjammed wasting precious moving time. Very disappointed when I heard it was a common problem and we were not shown how to properly operate it upfront. A known and common issue should be courteously address with clients. What a waste of time that could have been avoided by a few minutes of good client service in both instances.
its better try to keep up
The staff was amazing. Two gentlemen helped me with my rental AFTER 7pm and stayed to make sure I got everything out of storage to my liking. They truly went above and beyond. Thanks guys!!
The first truck had brake problems, ABS light would not go out, and the truck had no break lights.
The second truck had a flat right rear tire.
Third truck rode very poorly, it felt as if was out of alignment, however, I ended up using it because I had reserved the services of 2 U-Haul movers and by now I had already lost the first hour of their services from just trying to find a truck that was functioning.
smooth move. Truck was ready on time, checkout was fast, checkin was fast and the truck worked well inbetween.
Prompt, accurate and friendly people. Excellent location.
Used the night drop feature and had a completed invoice in my email before I woke up the next morning. Nice job.
I rented 2 trailers this month. The 5x8 (AV2090B) had a short somewhere in the right brake wiring and blew the fuse in my truck. The 5x10 (3868MV1403) left brake & tail lights did not work due to a faulty bulb socket (the contact plate rotates such that the bulb contacts would not align with the socket contacts and the bulb would not stay tight in the socket.
Could use a larger sign explaining where the keys were to be dropped off after hours. We had some trouble finding it after hours.
Quick, friendly, and hassel free. Made a very stressful situation easy to handle.
Great staff, processed my needs very quickly and in a friendly manner.
Please be sure to listen to the customer about return dates. I had to repeat myself to 3 different employees about my drop-off date and time.
Great value for what we rented. Staff very friendly and helpful.
Awesome facility and the ease of return was simply in and out...nicely done!
Great experience, Robert was wonderful! Will use them every time now.
Double check mileage before customer leaves, explain what the customer was billed for.
The car dolly was broken (fender damage) upon pickup. Pick Up location did not seem to worry about it
Was charged for items not on truck.
Tell the customer the truth about the billing process
I think the check out procedure is a little long. The paperwork I guess is necessary - but it takes a loing time to rent a trailer. Probably the same time it took to rent a truck which I would think is more valuable and therefore a little more involved.
I found both your new policy of "we will not ever deal with any insurance company ever for any reason, and you agree to pay $45,000 cash immediately if you wreck our vehicle" (as well as the very hostile/aggressive presentation of that policy) to be a ridiculous terror tactic that is not only unreasonable (NOBODY can pay that - even with credit cards!) but also the reason I will likely never rent from UHaul again, after using you faithfully for 20 years. Shameful, and embarassing.
Both vehicles -- the pick up truck and the 17' truck -- were fine -- but battery in the 17' truck died as we were refueling the truck to return it.
Horrible customer service. Employees did not communicate very well. The assistant and general manager were very unprofessional as to dealing with customer complaints/issues.
I returned the truck after-hours
The only comment I have is, that the windows need to be cleaned before going out to customer. Other than that I had a good experience.
I was treated as a valued customer - Each of the employees that helped me (3 total) all seemed like really happy & nice people. Since, it was the end of the day AND on a Holiday...makes me think the guys are paid well and really like their employer ;-)
quick service in and out. thanks, good new equipment
George Pore was very helpful, attentive and exceedingly professional.
Garrett was helpful and fun to do business with...
The manager Norm is horrible he over talks the customers. The associate Amber whom contacted me by phone when I was late threatened to charge me for 2 extra days if I was late returning. I will never deal with this place again and I have always used that location. The worst experience ever.
Mike & everyone were great
Cortney was excellent . Get more employees like her
Fix inside door handles before renting truck.
Loading dock was frequently full.
Otherwise all was great.
Can't think of anything. Except maybe deliver the truck to me. Not sure if you do that but, it's a money maker. Charge to n from, otherwise pick up n delivery staff very professional!!!
I enjoyed the banter and professionalism.
Norman is the GM at this location and is always helpful!
Excellent interactions with Uhaul employees. great spirit and attitude.
I waited 15 minutes in 100 degree heat waiting for someone to connect a trailer. No one came. So I had to flag down a random employee so I could leave.
They helped me remove the transport when I arrived so I could have the freedom of my car and the truck.. Unpacked the truck and returned it the next day.
Our customer service rep at the counter was great! Our greeter that inspected the vehicle upon return was super! Great, quick, efficient experience! Keep it up team!
quick service--polite staff
Excellent service! Thank you!
This is one of the best locations I've ever dealt with.
I was given contradictory information regarding the auto transport trailer, regarding if and how I could take the trailer off the hitch myself. I was also not informed in advance that I would need special equipment to load my car on the trailer, which led to a great deal of confusion when I tried to load my car.
Only thing I would change is to offer 24 hour access for free instead of an additional fee
Keep doing what your doing.!!!
My complaint is not with the location itself, but that I wanted to pick up the truck at a location near my house, but you all sent me way across town to pick it up.
These people are AWESOME :
Best storage experience I`ve ever had. Everyone is so friendly and helpful.
Great location - excellent service.
never got my name right. after 3 times try to change it, I gave up. they accept my payment anywayof course, it doesn`t matter what your name is, good old franklin is always welcome to them.
Would definitely recommend this facility. Friendly, helpful staff. Always clean and safe.
From move-in to move-out the staff was always friendly and helpful. Never an issue. All queries were answered to my satisfaction. Smooth experience through and through.
My experience with Uhaul on North Dallas Parkway was very good and overall. I would suggest that you make it plain that PROOF of renters insurance is required.
U-Haul fulfilled my needs superbly. I am very pleased with the condition of my items.
I had to pay a whole months rent for March although I moved my items in the 5th. Rip off. Rent should have been prorated.
The hours of operation were just adequate. It would be nicer to have later hours. The key card system they use is very difficult to use after hours.
The entire process went easily, everything was moved on time and in good condition. Thanks
Expensive, but convenient.
The narrow aisles/hallways make it very difficult to maneuver large items like couches and mattresses into the storage units. A little more room would make it much easier on your customers!
Friendly, efficient, convenient...yes, I would definitely recommend and use service again if and when needed. Thank you.
The staff was very knowledgeable,informative and very efficient especially staff member Trina. Trina was very witty and cheerful for 7am so it made my early start a great experience..
The online reservation for the self-storage should make it clear that we need to bring insurance and contact information when we come in to lease the store room.
The facility was really nice and clean. The staff was very informative.
Very friendly and helpful staff for a very busy place.
I changed to a larger unit mid month. I should have received credit for the unused period but was told they could not do this.
Very good experience. Thanks!
the inside of the corgo box smelled like insecticide. it was a very strong odor, kind of make you sick if you were around it too much.
I was out of state for the 1 yr. I used this facility and they were great with accepting payment and sending my receipt through email.
Facility is always clean and staff is very helpful.
Professional, friendly service. I had to move some things into storage last minute and the customer service rep knew exact was I needed for the move and made my experience quick and easy.
The units are way to much a month for the amount of space you get!
Helpful, courteous, and accommodating.
Never able to consistently call the facility and when I needed 24 hour access, my card did not work. Poor service all around.
I was surprised by how nice the facility was. I like that there is an elevator and the pathways are extremely wide.
All was good. The only part that I thought was inconvenient was how far away our unit was from the loading dock. The service was good though and facility was clean!
The facility was fine. The storage units are nice. The service was okay and doesn`t make up for the lack of cleanliness in the truck I received.
Professional and efficient service.
It was perfect for my needs.
Meagan worked with me and she was extremely knowledgable. I would recommend this location to everyone. Great Staff!!!!!!!!!!!!!
Facility is very clean and new. Service can be slow sometimes depending on the person at the desk.
Every thing was great and they were very helpful. And the manager Ann i believe her name was solved all my problems and was extremly helpful. I really appreciate all the help.
Rates are high with an increase every couple of months.
Checking in was quick and efficient. I decided at the last minute to get the free 30-day storage offer and I was processed quickly by a very friendly and helpful sales person.
The above answers are good enough
The storage is secured and and the access hours very convenient.
I`d rather have 24hr access, but I understand why it`s not available.
Clean and secure storage unit. Unit stays cool and no problems. Thank you!
great service. very efficient. remembered me from previous visit.
Clean and looked very secure. The climate controlled area was fairly cool for the 102 degree day.
Very accommodating in every sense. Thanks!
I would only recommend someone to rent trucks or equipment but would not recommend the storage services.
When they saw there was a line of customers waiting other staff members would jump on registers to help give fast service instead of making us all wait longer.
I had a good experience for the 2 years I had a unit here.
The air-conditioned storage building was quite clean, excellent lighting, polished floors and a large convenient elevator.
U-haul Storage at Tollway-Plano took good care of me. Thank you!
The facility worked with me to get me the storage space I needed. I was very satisfied with the service, attitude, and presentation
The stuff is very helpful..
Very helpful in a very stressful time! Thanks!
4th opportunity to work with this location, every one has been excellent, for storage and truck rental !!!!
Everything were in good condition.
Staff was very friendly and helpful. They weren`t totally familiar with the Uboxes yet, but they took the time to get someone that was - this resulted in a very positive experience for me.
I have used this facility for 5 years and have been very happy with the service I have received. Thank you.
Everything in the new UHAUL storage as well as truck rent was perfect but previous UHAUL storage that I moved out was not having high quality as this new one.
2nd time using this location, excellent like first visit !
The hours could have been a little later at night like 9pm.
Poor customer service. People were rude and seemed bothered to have to do their job.
The front desk clerk was very friendly and helpful. I was impressed by the cleanliness of the facility and ease of use.
we were happy with the location and the staff
josh was rude. He drove very dangerously around the lot with uhaul vehicles. He used profane language around us and referred to our belongings as shit in his way. The two people inside were nice.
i turned in a u-haul truck from San Antonio, Tx and I need the license tag number to pay tolls on. Please provide me. The truck has AZ tags. thanks
Very positive experience!
Staff was very nice and helpful!
clerk was extremely nice!
The staff was friendly and helpful the storage unit was clean, and the storage building was well maintained.
Very clean facility and helpful, friendly staff.
I would like to give thanks to the General Manager more importantly his staff. Very knowledgeable
always ready to assist. Thank you guys. Keep up the GREAT WORK !!!!
The main issue I had was with parking. There are way too many UHAULs in your lot, and sometimes you`ll park them up on the loading dock when they aren`t being used.
only complaint: you advertise 24 hour access and when we went to get in access was denied. seems you have to pay extra for that--just should let people know that
Whole experience very painless.
I was not told I could not have 24 access to my unit.It wasn`t until I had all of my belongings that I found out.Customer Service couldn`t help me at all either.It was the worst experience ever!
Did not rent the u-box, but the unit was clean. Love the facility. The staff was very friendly, knowledgeable and efficient. Excellent!!!!!
Worst storage experience ever. I moved my things out of there just to put them in another storage facility. The amout I was paying was ludicrous for the terrible service.
Thank You to the staff at Uhaul you guys are great im a North Texan who moved to Northern california thank you
guys again GO MAVS!!!!!!
Staff was rude/inconvenienced There was yellow powder all over my things they were going to check but no one came as I waited for an hour I had to leave the issue is unresolved keycard never works
The way you have to login, logout after hours is a pain when you have to make several trips.
No major comments to add, the process to rent the storage was very easy, facilities are clean, average prices.
Though I would deactivate the alarm upon entry, an alarm would sound about 50% of the time I accessed my storage unit. The facility is clean.
Good service. Very helpful.
Ryan was very helpful every time I spoke with him.
The alarm system on my unit would go off even when I turned it off on the card swipe before entering. I brought this up numerous times to the staff and the issue was never resolved.
Top notch. I feel my goods are safe and secure.
Appreciate free storage after renting the U-haul truck. Made my move easier. Thanks
I wasn`t happy when I went to get my things as my lock was changed without my knowledge. I will never rent from you EVER again!!
it was very friendly and i was treated very good the staff was great thankyou guys keep up the good work
Staff always friendly and I felt my belongings were safe
Terrific and so helpful and knowledgeable.
The only problem I had was the card didnt work for a while but finally it kicked in and all was ok.
I have stored my STUFF at this location 3 different time now. Good location except for the slow counter times..
No Problems working with this location.
The truck was a bit difficult to drive, espcially with the right side mirror moving but all in all it was an all right experience.
Need more staff. Phone calls were never answered. Finally just drove up there.
The storage was easy to use and I especailly liked the carts. it made it easier to move!
Excellent operation. The 24 hour access was very helpful.
Received collection call and my unit was already closed and the person was very rude.
All my questins were answered. The price was reasonable.
Jerry Krantz was a great guy who catered to all of our needs. We will refer friends to store their belongings at this clean, safe and friendly facility. Thank You for a wonderful experience.
The staff were very helpful on the phone and in person. Everyone is very professional and the facility is impeccably clean.
Convenient, clean and courteous.
We have been out of the country for the last 7 years and they have been extremely helpful while we managed the unit from long distance.
had to pay $10 to have 24 hours access. only needed access until 8-9pm but glad to have access after office closed.
As always, excellent service.
staff was friendly. climate control was having a hard time keeping temps below 90 though.
I came in purchased a 10x10 room. I get up there and its HOT! In climate control? The tempature gage reads 93 degrees. It was hotter in climate control then downstairs where people dont pay extra.
Every one from start to finish was very helpful and friendly. Thank you. Ronald Lewis
Jerry Krantz and his crew were always friendly,cheerful and helpful in the 1.5 years that I had things at this location. I will miss chatting with them on a regular basis.
They were friendly and helpful when getting the unit for the first time.
Appreciate the help and reminders for billing through email.
Thanks, Janet Grady
My only compliant is that they made you purchase some cheap Chinese made lock for the storage unit. The lock, unfortunately, was a piece of S_ _ T!
Very efficient - storage unit clean at start
Please have someone who can discuss your alarm system give me a call. I don`t mean a local staffer, I mean a OSHA compliance manager. Jim Sullivan 214-597-1726
Not very happy with female customer service rep Kim. Her attitude was unprofessional.
The staff always treated me with respect. The facility and parking lots always looked well organized and clean. I have recommended on several occasions this location to my friends. Thanks!
my things were safe and secure while i was in Iraq for the year.
Only problem was the limited access time. Several times it would have been nice to have had access later than 7:30 pm.
I would use it again...!
Oustanding experience. Great staff.
would have liked more extended hours, but overall a good experience.
Staff friendliness and helpfulness exceeded expectations. A family member referred us to this facility for that reason and such was the same experience for us.
kim the asst manager is very excellent!!!!!!!
could not leave the message I wanted to long.
The General Manager Jerry is amazing. He took excellent care of us... provided us with all of the information we needed and got us into a unit right away. I will reccomend Jerry`s Uhaul in the future.
i will say well done to all!
Good service, location and cleanliness.
Kim was very knowledgable and helpful in making sure that I made an informed decision about my storage space. Besides the facility being well maintained, she is the reason I decided the location.
A little pricey, but the service was great.
Kimberly Moore is great and very friendly!!!
Great facility. Jet Terry the manager, Jerry, very helpful and professional. I`d use service again because of them.
Storage unit was clean. Customer service was awful. Spent about 20 minutes to be waited on by someone who was very distracted.
Great service, clean facilities, expensive boxes
The two staff members who attended to me were very courteous and pleasant.
Friendly and helpful staff. Clean and safe facility.
I set up to have the 24 hr access for the move out. When I got to the facility at 7:00 am, the reader would not let me in due to computer error
The employees at this U-Haul center are great. I have dealt with them on several occassions and have always been impressed with their helpful attitude.
Experience was good- staff was friendly
I closed out my storage account a year ago and was still being charged $69.95 per month. I need a full refund.
This was definately me best storage experience!! I even rented various trucks, appliance dollies, bought boxes every experience was delightful.
The staff was very helpful and friendly
Most clean and secure storage I`ve ever used. Very friendly staff.
The staff quickly corrected any concerns reported and were very helpful.
I went in to upgrade to a larger size storage unit. The mgr was very helpful and made it very easy to switch units.
The facility is near to my home which
makes it even better. M.A.Slaton
There was no follow up after I made the reservation online...no email and no calls. They did have the reservation information when we arrived. Overall good!
We never had a problem with the storage of our items, thank you
The staff was very helpful in finding me the unit size I needed. Thanks for your excellent service.
Everyone was very nice and helpful. good location
Always under staffed. And there seems to be lack of training for most employees. Only one person can actually help you if you have problems with anything related to your rental agreements for storage