Customer Reviews for U-Haul Moving & Storage at Tollway - Plano
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Tollway - Plano
The guy that checked me out ( Brook rumph) was awesome and very friendly. I rent a lot of trucks from uhauls all over the country. This by far has been the best experience
Robert Jackson made the experience perfect .
The gentleman who assisted us was extremely helpful and very kind. We will definitely use this location in the future.
The only reason we left was due the the construction on the north toll.
Oh and have the cleaning lady use a little less bleach in the bathrooms it is overwhelming.
An additional entrance to the facility would be big help
It would be nice if the trucks had more power for along distance towing moves. A 16r trip TX -FL took 20-22 hrs hrs with stopps only for gas . 18 wheelers were zooming past us, and max we can go for a 20 hr trip is 55 miles per hours.
Thank You for your Fast Friendly Service ??
People at this location did not know the rule as to when a trailer rented at the close of business on Monday had to be returned. I was charged for two days after having been told I only had to have it back before they opened on Wednesday morning. I returned the trailer just after the closed on Tuesday. When I went to have bill corrected, I was told two different things by the two people in the store.
Am happy with the service provided the staff was great.
Plano was great! Able to return truck within minutes. Very pleased with how organized and efficient. Friendly staff able to answer any questions and be done quickly, so we could be on our way. Thanks!
U haul makes things so simple
Best experience ever.
attention and detailed originated
Ein was wonderful
My attendant was Amber at the counter and she was very helpful getting me the proper wiring harness for my vehicle and greeted me by name when i returned. Great service.
Very quick in and out. Much appreciated. Thank you.
Robert the managers is great person
This was such a nice experience! All staff went out of their way to make us feel good, from Robert, the manager, to rest of staff. Thanks!
See above comment re drop-off site.
Good location very helpful
No complaints here. Equipment was ready for pickup when I arrived. Upon return the van was checked in promptly. No issues what so ever.
I highly commend the staff. They were friendly, courteous and they did make me feel like I was being taken advantage of. This has been a complete u-turn from how I was treated by U-Haul in Irving, TX. They should be shut down for the way they treat customers and steal from credit cards.
I would not recommend because they forced the dolly and blankets on me and charged me after I told them I was removing them from the truck because the were blocking space that was needed to pack my things in the truck
This is the best Uhaul in the Dallas area! Staff is friendly, helpful and professional!
Friendly staff and the truck I rented was clean, well maintained and not nearly as expensive as I expected.
Quick and professional return
Staff doesn`t know a joke from reality.
Excellent customer service
I've said it before on here, and I'll say it again --- the absolute, hands down best U-Haul experience every time I've rented from this location. I will go out of my way to come to this location for my truck and trailer needs!
The truck battery had low volts
It was had to start and I had to have a jump start to get the truck to start when I was ready to return it
When I fill the truck with gas, I had to leave it running because the battery volts was less than 7
I noticed the low battery when I rented the truck but thought it would charge up when driven
I should have been given some kind of a rebate
Excellent service no improvements recommended
The location that I reserved the truck from did not have it available, so they sent me to another store 6 miles away, but didn't bother to call me about the change. The truck we were given was probably the oldest in the fleet - it shifted hard, bounced down the road, needed a front end alignment, and the AC quit on the return trip, leaking on the front floor.
I rented 15" track. If you can make a notice for "parking brake warning buzzer" and "how to start engine (we need to rotate bottom black part not key itself)", that's better!
Wonderful, friendly, efficient group! Great customer service. Keep up the great work!
Take much to long to return a trailer. I have had to wait every time for someone to become available. Appear to be short handed in early morning. Yesterday I waited approximately 20 minutes.
Everything was great. My only recommendation would be to make sure the windshield is cleaned off for the next customer.
loved the ease of driving the new van - easy to use since all the lock and unlock of the doors were on the key
Great job, and good equipment.
No complaints. Great customer service from all staff.
Shocks and suspension were terrible on the 10' truck I was assigned.
Great location and excellent system for returning equipment! We were out of there in just a few minutes, which was way better than I expected! Thanks!
The below average rating is for the lousy computer system. I was delayed about an hour in starting my move due to the system going down twice. A busy saturday and the staff is hampered from getting customers in and out. Once the system was back up, Brook checked me out and made sure I had everything I needed. Ian handled my equipment return quickly. The staff was great! Please fix the conputer system.
Amber was very helpful after I spent 2 hours driving to 3 locations in Plano.
First, the national sales reps should learn to read the addresses correctly.
2. The store on 121 directed me to the store on 380 & 121 and that was an embarrassing (FOR YOUR COMPANY) experience and they all need to be trained in customer service. There was a line and it took one to help the first customer another to watch while another employee (least ambitious) to stroll past everyone and stand in view of all the customers waiting and puff on her vapor inhaler. NEEDLESS TO SAY THE ONLY BRIGHT SPOT IN THE EPISODE WAS AMBER AND HER TEAM AT THE W. PARK AND 121 STORE.
Truck was dirty. Dinged and scratched. Smelt Iike smoke inside the cab. The store kept threatening me with calling the police and filing theft of property, a vehicle.
Easy set up process, I reserved a storage unit online. It took less than 10 minutes in the store to get everything processed.
the customer service at this facility was pleasantly impressionable and i would refer
this uhaul location to anyone.
Great location and people!!
I loved it! Clean ...safe n nice n cool!!
Went great. Fast Return! Used this facility many times. Always great!
Great from start to finish! Made my move very easy and cheap
Always easy and quick. Five rentals in the last three months.
Nothing! All nice and helpful and FAST! I have waited for 45+ minutes at other Uhaul locations before even being spoken to - in and out with truck in 15 here!
Very good experience. Well run and well maintained.
Employees seemed to caught up with work to make us feel like we were a valued customer
The staff was knowledgeable and friendly.
Customer service reps were friendly, helpful and knowledgeable. I did not know what piece of equipment I needed, but after asking me a few questions they suggested the perfect equipment. It wasn't too big or too small. It was just right for the job.
Staff seemed "put off" to process a sale. I had a unique circumstance and no alternatives were offered or explored without my suggestion/urging and then it was like "pulling teeth" for the sales rep to see what was available.
When returning the truck, the representative was obnoxious and insulting.
Will I use U-haul again? Probably not, I will follow my friends recommendation and go Ryder or Penske.
Good service...made it easy. Thanks
When I arrive to Houston the young man at the u haul location asked me if I drove to Houston with the chain dragging on the ground and the wired exposed. I stated that I thought when I left Carrollton everything was connected properly.
This is an excellent storage facility and the staff was very helpful and reserving and closing the unit was very easy.
The designated parking area for customer needs to be moved or expanded. When I came back to return the truck my car was blocked by a line of trucks.
Vehicle steering needs repair. It was difficult to manage and scary to drive.
Service rep was very friendly.
Nothing, everything was great!
Friendly customer service given by Brook.
The desk attendant as well as all others were very courteous & professional. I would definitely rent from this location again as well as recommend this location.
It was quick and efficient and every service person was extremely helpful and polite.
Excellent customer service, clean, well maintained location. Great UHaul facility.
The CSR and team was wonderful. I use uhaul often enough and have had very crappy service. But I was utterly impressed by the team I encountered yesterday. Kudos to all!¡!!
Great service and extremely helpful with my first time trailer pulling tips
Yall are doing an excellent job. Keep it up.
I have rented 4 vehicles in the past 3 weeks from this location and while I checked "Clean and Well Maintained" each time, that does not apply to the condition of the windows, inside and out.
Absolutely terrible!...and in dire need of some Windex and good ol' fashioned elbow grease.
return process was quick & easy, in and out in less than 10 mins
The trailer I rented walked a lot but other than that pulled good
I called before I arrived to arrange a late drop off. Britney was very helpful, explained the process patiently, made it very simple. Location was clean, orderly (even after hours), professional. Great experience at this location.
The AC was not cold and did not cool and the truck was very rough riding. Brakes surged, the cargo light in back did not work.
As a returning customer, I am impressed by the consistency of the excellent services that you provide. Indeed a paradigm of reliable service.
Returned after hours- very convenient Dropbox.
Store well kept. Personnel greeted all who entered, guided through the process, and did so with smiles.
I have rented trailers in Houston and then dropped of at this location on separate occasions. This location is very prompt, accurate, clean, and helpful.
The manager and his entire staff were professional, friendly and efficient...great location
Keep the good job as you always do.
Have a Great Day!!
Excellent customer service. Friendly staff :)
Nothing, the customer service was amazing! This location was speedy and efficient!! I will definitely return.
great service from pick up to return. equipment was clean, the staff very helpful and friendly... the store was neat and organized. i will use this location for my moving and storage needs.
Great service and nice people. I will rent from this location again!
The windshield of this van should have been cleaned before renting again. Highway bugs, etc.
Very quick, personable, and thorough.
exactly what your doing now. didnt see anywhere that needed improvments
too pricy compared to what is listed in website. For just transfering a sofa from my next apartment to my apartment i had to spend $35 bucks. Numerous charges were added and finally it landed upto 35 bucks.
Keep everything as it is now! It's the best!
Always provide a full tank of gas and expect customer to return it full. Providing less than a full tank requires customer to guess how much to put in tank to match level at time of rental. This leads to possible overfilling which means you get to resell my gas to the next person. I don't like that.
Friendly customer service. Helpful.
This location was very very accommodating I really appreciate their good service
Been a customer at this location for over ten years. Always great service!
Make sure all staff are as good as the guy working the front desk on 7/17 and 7/18! He has EXCELLENT customer service.
i dropped the truck and keys off after the location closed. it would be nice to get a confirmation that the truck and keys were received and processed.
the check-in guy was slow, argumentative, really, really rude - and bad at math.
I was frustrated that I rented a 5 x 10 trailer and my confirmation said I would pick it up at 9 AM which I needed. When I checked in online, it said I couldn't pick it up until 3 PM. Ended up with 6 x 12 open trailer. Because there was no rain, it worked out ok but not what I ordered.
Lady at the desk was very nice
Best experience at U-Haul ever!
They were short staffed and very busy this past Sunday. The lady working the counter was incredibly patient with her customers without rushing them as she was by herself and assured us we were not forgot about. Soon 2 others pitched in to help the front counter and I was in and out with a smile only to be led to the vehicle inspection and on my way. All these guys were polite and knew their customers had somewhere to be.
Kudos to that female front counter employee who kept a potential customer riot well under control.
great customer service experience.
The staff was very helpful. Our move in was difficult because we were putting our entire household in storage. The staff was wonderful and made it as easy as possible.
Excellent, our "go to" for future Van/ moving truck needs!! Hastle free, check in process under five minutes and you're on the road!! If only moving were so easy!!
Keep up the good work, Don't change a thing.
Really great staff very friendly and helpful will definitely recommend and rent from them again thank you
Excellent customer service! Highly recommend
lower the per mile price of truck rental!
It was easy and the best price!
Everything went very well and very pleased. We received speedy service and helped us through every step.
The whole process of renting the motorcycle trailer was great.
It would help if a list of the closest gas stations to the drop off location were included so that we don't have to spend time hunting for a station to put more gas into the trucks. Thanks for a great rent.
The pickup store was great!
My reservation was made on the phone. My location, time, size of vehicle, and pick up date was changed several times. Which was very frustrating!
They went well above and beyond their duties to help me!! They are patient and truly care about the satisfaction of their customers!!!! Excellent U-Haul location, and excellent U-Haul staff members!!!!
Miguel provided exceptional, professional and friendly service. He made a gloomy day seem better.
Truck not ready as promised
No improvement needed! This location was super excellent compared to some of the other locations I used in the past!!
Just keep it up.
Renting is so easy which makes customers Happy!
5x9 trailer is only 4 ft 6 inch wide.
The check in process was not enjoyable the cashier was rude and seemed to have an attitude but outside of the store everyone was nice and helpful
Excellent staff - very helpful and friendly. Explained contract in detail and offered moving suggestions.
Easy to do business there, good personal, place perfect for what is needed, extra storage, thanks.
I would definitely use this U-Haul location in the future, as I had the greatest experience with all aspects of this location. Will also recommend to everyone I know!
I brought the gas back 1/4 as it should be when I dropped it off after hours but they entered a lower amount of gas send charged me some ridiculous amount for that. Also I tried turning on the knob by the left side of the steering wheel to be able to see my speed limit but it was not working, I called customer service few times but was given a runaround. I will not recommend for anyone.
I booked the truck free storage for 1 month. I said I needed storage 3 more days. she told me they`d prorate the amount. I called to pay the 3 days. They refused to prorate, I paid the whole month
Wonderful experience! Everyone was so helpful! I was immediately acknowledged each time I entered the store.
It by far is the best kept, most well equipped and staffed Uhaul I`ve seen thus far. Those things are important to me because it gives me a sense of comfort, knowing that my property is well secured.
Great facility and service,
This location is 5 star - Norman White is on top of everything, he is very professional as is the entire staff!
Thank you for your great service.
Through every phase there was a friendly employee to offer guidance and reassurance.
Worry free facility to store personal items
very good customer service even when the facility was really busy
Everyone was fantastic and getting the right storage space was easy and straightforward. Thanks everyone!
Quick personal help, thanks!
Super Staff~ Friendly, Professional, knows their products, and Very Efficient and Fast!
UHaul is fortunate to have an overall EXCEPTIONAL Staff!
Super Staff~ Friendly, Professional, knows their products, and Very Efficient and Fast!
UHaul is fortunate to have an overall EXCEPTIONAL Staff!
Professional, attentive, and energetic staff. Very pleased with service. Thank you!
Very clean, convenient location, nice staff who are always helpful.
The Plano staff noticed my daughter did not attach a lock to her box and kept calling until we worked out how to attach a lock in Plano, TX that I could take off in Columbus, OH. Much appreciated.
Friendly and helpful staff and clean safe facility.
I have to say - I was sad to leave. It made me feel
So secure and I was very pleased with the space.
Everyone was always kind and helpful. The facility was always clean and well lit.
I`m only moving of my unit because we`re moving out of state.
Excellent service from everyone I can`t in contain with!!!:Thank you!
Overall ok experience. Rates increased one week after my move in, 24hr access then was tacked on later as well, and billing sent out a million reminders per month. Otherwise, storage itself was fine.
Everything was great. Would rent again. Thanks for everything.
Would definitely use your storage again.
Very nice experience. Thank you!
Staff was available and helpful. The only thing that prevents me from giving an Excellent rating is the computer system. It took three tries to get my storage unit rental into the system.
The staff was amazing. Two gentlemen helped me with my rental AFTER 7pm and stayed to make sure I got everything out of storage to my liking. They truly went above and beyond. Thanks guys!!
Loading dock was frequently full.
Otherwise all was great.
Only thing I would change is to offer 24 hour access for free instead of an additional fee
These people are AWESOME :
Best storage experience I`ve ever had. Everyone is so friendly and helpful.
Great location - excellent service.
never got my name right. after 3 times try to change it, I gave up. they accept my payment anywayof course, it doesn`t matter what your name is, good old franklin is always welcome to them.
Would definitely recommend this facility. Friendly, helpful staff. Always clean and safe.
From move-in to move-out the staff was always friendly and helpful. Never an issue. All queries were answered to my satisfaction. Smooth experience through and through.
My experience with Uhaul on North Dallas Parkway was very good and overall. I would suggest that you make it plain that PROOF of renters insurance is required.
U-Haul fulfilled my needs superbly. I am very pleased with the condition of my items.
I had to pay a whole months rent for March although I moved my items in the 5th. Rip off. Rent should have been prorated.
The hours of operation were just adequate. It would be nicer to have later hours. The key card system they use is very difficult to use after hours.
The entire process went easily, everything was moved on time and in good condition. Thanks
Expensive, but convenient.
The narrow aisles/hallways make it very difficult to maneuver large items like couches and mattresses into the storage units. A little more room would make it much easier on your customers!
Friendly, efficient, convenient...yes, I would definitely recommend and use service again if and when needed. Thank you.
The staff was very knowledgeable,informative and very efficient especially staff member Trina. Trina was very witty and cheerful for 7am so it made my early start a great experience..
The online reservation for the self-storage should make it clear that we need to bring insurance and contact information when we come in to lease the store room.
The facility was really nice and clean. The staff was very informative.
Very friendly and helpful staff for a very busy place.
I changed to a larger unit mid month. I should have received credit for the unused period but was told they could not do this.
Very good experience. Thanks!
the inside of the corgo box smelled like insecticide. it was a very strong odor, kind of make you sick if you were around it too much.
I was out of state for the 1 yr. I used this facility and they were great with accepting payment and sending my receipt through email.
Facility is always clean and staff is very helpful.
Professional, friendly service. I had to move some things into storage last minute and the customer service rep knew exact was I needed for the move and made my experience quick and easy.
The units are way to much a month for the amount of space you get!
Helpful, courteous, and accommodating.
Never able to consistently call the facility and when I needed 24 hour access, my card did not work. Poor service all around.
I was surprised by how nice the facility was. I like that there is an elevator and the pathways are extremely wide.
All was good. The only part that I thought was inconvenient was how far away our unit was from the loading dock. The service was good though and facility was clean!
The facility was fine. The storage units are nice. The service was okay and doesn`t make up for the lack of cleanliness in the truck I received.
Professional and efficient service.
It was perfect for my needs.
Meagan worked with me and she was extremely knowledgable. I would recommend this location to everyone. Great Staff!!!!!!!!!!!!!
Facility is very clean and new. Service can be slow sometimes depending on the person at the desk.
Every thing was great and they were very helpful. And the manager Ann i believe her name was solved all my problems and was extremly helpful. I really appreciate all the help.
Rates are high with an increase every couple of months.
Checking in was quick and efficient. I decided at the last minute to get the free 30-day storage offer and I was processed quickly by a very friendly and helpful sales person.
The above answers are good enough
The storage is secured and and the access hours very convenient.
I`d rather have 24hr access, but I understand why it`s not available.
Clean and secure storage unit. Unit stays cool and no problems. Thank you!
great service. very efficient. remembered me from previous visit.
Clean and looked very secure. The climate controlled area was fairly cool for the 102 degree day.
Very accommodating in every sense. Thanks!
I would only recommend someone to rent trucks or equipment but would not recommend the storage services.
When they saw there was a line of customers waiting other staff members would jump on registers to help give fast service instead of making us all wait longer.
I had a good experience for the 2 years I had a unit here.
The air-conditioned storage building was quite clean, excellent lighting, polished floors and a large convenient elevator.
U-haul Storage at Tollway-Plano took good care of me. Thank you!
The facility worked with me to get me the storage space I needed. I was very satisfied with the service, attitude, and presentation
The stuff is very helpful..
Very helpful in a very stressful time! Thanks!
4th opportunity to work with this location, every one has been excellent, for storage and truck rental !!!!
Everything were in good condition.
Staff was very friendly and helpful. They weren`t totally familiar with the Uboxes yet, but they took the time to get someone that was - this resulted in a very positive experience for me.
I have used this facility for 5 years and have been very happy with the service I have received. Thank you.
Everything in the new UHAUL storage as well as truck rent was perfect but previous UHAUL storage that I moved out was not having high quality as this new one.
2nd time using this location, excellent like first visit !
The hours could have been a little later at night like 9pm.
Poor customer service. People were rude and seemed bothered to have to do their job.
The front desk clerk was very friendly and helpful. I was impressed by the cleanliness of the facility and ease of use.
we were happy with the location and the staff
josh was rude. He drove very dangerously around the lot with uhaul vehicles. He used profane language around us and referred to our belongings as shit in his way. The two people inside were nice.
i turned in a u-haul truck from San Antonio, Tx and I need the license tag number to pay tolls on. Please provide me. The truck has AZ tags. thanks
Very positive experience!
Staff was very nice and helpful!
clerk was extremely nice!
The staff was friendly and helpful the storage unit was clean, and the storage building was well maintained.
Very clean facility and helpful, friendly staff.
I would like to give thanks to the General Manager more importantly his staff. Very knowledgeable
always ready to assist. Thank you guys. Keep up the GREAT WORK !!!!
The main issue I had was with parking. There are way too many UHAULs in your lot, and sometimes you`ll park them up on the loading dock when they aren`t being used.
only complaint: you advertise 24 hour access and when we went to get in access was denied. seems you have to pay extra for that--just should let people know that
Whole experience very painless.
I was not told I could not have 24 access to my unit.It wasn`t until I had all of my belongings that I found out.Customer Service couldn`t help me at all either.It was the worst experience ever!
Did not rent the u-box, but the unit was clean. Love the facility. The staff was very friendly, knowledgeable and efficient. Excellent!!!!!
Worst storage experience ever. I moved my things out of there just to put them in another storage facility. The amout I was paying was ludicrous for the terrible service.
Thank You to the staff at Uhaul you guys are great im a North Texan who moved to Northern california thank you
guys again GO MAVS!!!!!!
Staff was rude/inconvenienced There was yellow powder all over my things they were going to check but no one came as I waited for an hour I had to leave the issue is unresolved keycard never works
The way you have to login, logout after hours is a pain when you have to make several trips.
No major comments to add, the process to rent the storage was very easy, facilities are clean, average prices.
Though I would deactivate the alarm upon entry, an alarm would sound about 50% of the time I accessed my storage unit. The facility is clean.
Good service. Very helpful.
Ryan was very helpful every time I spoke with him.
The alarm system on my unit would go off even when I turned it off on the card swipe before entering. I brought this up numerous times to the staff and the issue was never resolved.
Top notch. I feel my goods are safe and secure.
Appreciate free storage after renting the U-haul truck. Made my move easier. Thanks
I wasn`t happy when I went to get my things as my lock was changed without my knowledge. I will never rent from you EVER again!!
it was very friendly and i was treated very good the staff was great thankyou guys keep up the good work
Staff always friendly and I felt my belongings were safe
Terrific and so helpful and knowledgeable.
The only problem I had was the card didnt work for a while but finally it kicked in and all was ok.
I have stored my STUFF at this location 3 different time now. Good location except for the slow counter times..
No Problems working with this location.
The truck was a bit difficult to drive, espcially with the right side mirror moving but all in all it was an all right experience.
Need more staff. Phone calls were never answered. Finally just drove up there.
The storage was easy to use and I especailly liked the carts. it made it easier to move!
Excellent operation. The 24 hour access was very helpful.
Received collection call and my unit was already closed and the person was very rude.
All my questins were answered. The price was reasonable.
Jerry Krantz was a great guy who catered to all of our needs. We will refer friends to store their belongings at this clean, safe and friendly facility. Thank You for a wonderful experience.
The staff were very helpful on the phone and in person. Everyone is very professional and the facility is impeccably clean.
Convenient, clean and courteous.
We have been out of the country for the last 7 years and they have been extremely helpful while we managed the unit from long distance.
had to pay $10 to have 24 hours access. only needed access until 8-9pm but glad to have access after office closed.
As always, excellent service.
staff was friendly. climate control was having a hard time keeping temps below 90 though.
I came in purchased a 10x10 room. I get up there and its HOT! In climate control? The tempature gage reads 93 degrees. It was hotter in climate control then downstairs where people dont pay extra.
Every one from start to finish was very helpful and friendly. Thank you. Ronald Lewis
Jerry Krantz and his crew were always friendly,cheerful and helpful in the 1.5 years that I had things at this location. I will miss chatting with them on a regular basis.
They were friendly and helpful when getting the unit for the first time.
Appreciate the help and reminders for billing through email.
Thanks, Janet Grady
My only compliant is that they made you purchase some cheap Chinese made lock for the storage unit. The lock, unfortunately, was a piece of S_ _ T!
Very efficient - storage unit clean at start
Please have someone who can discuss your alarm system give me a call. I don`t mean a local staffer, I mean a OSHA compliance manager. Jim Sullivan 214-597-1726
Not very happy with female customer service rep Kim. Her attitude was unprofessional.
The staff always treated me with respect. The facility and parking lots always looked well organized and clean. I have recommended on several occasions this location to my friends. Thanks!
my things were safe and secure while i was in Iraq for the year.
Only problem was the limited access time. Several times it would have been nice to have had access later than 7:30 pm.
I would use it again...!
Oustanding experience. Great staff.
would have liked more extended hours, but overall a good experience.
Staff friendliness and helpfulness exceeded expectations. A family member referred us to this facility for that reason and such was the same experience for us.
kim the asst manager is very excellent!!!!!!!
could not leave the message I wanted to long.
The General Manager Jerry is amazing. He took excellent care of us... provided us with all of the information we needed and got us into a unit right away. I will reccomend Jerry`s Uhaul in the future.
i will say well done to all!
Good service, location and cleanliness.
Kim was very knowledgable and helpful in making sure that I made an informed decision about my storage space. Besides the facility being well maintained, she is the reason I decided the location.
A little pricey, but the service was great.
Kimberly Moore is great and very friendly!!!
Great facility. Jet Terry the manager, Jerry, very helpful and professional. I`d use service again because of them.
Storage unit was clean. Customer service was awful. Spent about 20 minutes to be waited on by someone who was very distracted.
Great service, clean facilities, expensive boxes
The two staff members who attended to me were very courteous and pleasant.
Friendly and helpful staff. Clean and safe facility.
I set up to have the 24 hr access for the move out. When I got to the facility at 7:00 am, the reader would not let me in due to computer error
The employees at this U-Haul center are great. I have dealt with them on several occassions and have always been impressed with their helpful attitude.
Experience was good- staff was friendly
I closed out my storage account a year ago and was still being charged $69.95 per month. I need a full refund.
This was definately me best storage experience!! I even rented various trucks, appliance dollies, bought boxes every experience was delightful.
The staff was very helpful and friendly
Most clean and secure storage I`ve ever used. Very friendly staff.
The staff quickly corrected any concerns reported and were very helpful.
I went in to upgrade to a larger size storage unit. The mgr was very helpful and made it very easy to switch units.
The facility is near to my home which
makes it even better. M.A.Slaton
There was no follow up after I made the reservation online...no email and no calls. They did have the reservation information when we arrived. Overall good!
We never had a problem with the storage of our items, thank you
The staff was very helpful in finding me the unit size I needed. Thanks for your excellent service.
Everyone was very nice and helpful. good location
Always under staffed. And there seems to be lack of training for most employees. Only one person can actually help you if you have problems with anything related to your rental agreements for storage