Customer Reviews for U-Haul Moving & Storage at Transit Rd
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Transit Rd
Staff was friendly, courteous and quick!
Everything went smoothly and easy. I would definitely use this service and location in the future.
We had a good experience. The staff was very helpful and courteous.
As usual, a perfect rental experience. Top notch service.
Great equipment, and excellent customer service. It's why I use uhaul everytime...
Very quick and efficient at pick up and drop off!
Very friendly and helpful rental staff.
they were very helpful with explaining everything i needed to know about the storage facility.
I enjoyed the use of the truck. Very clean and reliable. Makes moving a very bareable experience.
Just keep up the good work,
Unlike my previous U-Haul experience at a different location, Elaine made this rental very easy. She should be commended for excellent customer service.
My experience renting a 9' van was excellent. The staff was friendly and efficient and the van was clean and in perfect working order. Also the price was great! I will definitely return to U-Haul the next time I need to rent a van or truck.
This was a very positive experience. We are certainly happy we choose this facility.
Great service, friendly knowledgeable people ... could not be better, I travel further to use that location because of the people there.
Theu over charged me i had to call and jave them adjust it and refund part of my total
2nd time there in 3 weeks and same service personnel helped with the truck return. She was awesome.
two weeks ago rented cargo van....got a call to return it while in the middle of a job cause u haul made a mistake..told them location and come get if u must as I did nothing wrong... they didn't...week later one way to philly turns to round trip long story short at 8 pm Friday someone with a moderately thick indian accent quotes me a price on the return then when I get back it's double what she quoted,,, shady shady shady,,,,,,Fenton's Agricultural Logistics (a grass roots network of like minded small business owners practicing fair,honest, environmentally friendly business and trade practices, as well as sustainable, organic farming and gardening practices ) ABSOLUTELY DOES NOT RECOMMEND doing business with these people.....Our network currently has a member offering cargo van services and as we grow we hope to have members in all areas of local small business .. Grass roots......
I thought I rented a cube van but found out it was a regular work van after completing all the paperwork. The location could not provide the larger van that I was expecting. The fuel level at the start of my rental was marked incorrectly (1/16th off) and when I returned the van at that same level (using the guide provided by the paperwork), I was charged for additional gas. The attendant was kind enough to split the gas cost after my objection but the scenario could have been avoided. Maybe list an average gas mileage for each vehicle, that way a customer can more accurately put enough gas in the vehicle. Overall, this was a disappointing experience considering that I cancelled a rental with another company to go with the more recognized name of UHaul.
My experience moving the content of a studio apartment from Buffalo to Florida was absolutely awful, I will never use uhaul again. I made the entire reservation on a saturday, had a funny feeling about the capabilities of the person I was speaking with and called later in the week to confirm and the reservation was not placed, had to go through the entire process again. I spent more than 2 hrs on the phone since the initial reservation attempting to speak to the right person to confirm each leg of the transport, extremely unprofessional. I was advised BY A FRIEND who has used the box that I needed to obtain padlock for the box, NOT BY UHAUL. I was also advised not to pack anything fragile, that they occasionally drop the uboxes while loading and to make sure I get insurance. When I called to add insurance-NOT OFFERED TO ME DURING MY MANY PHONE CALLS TO CONFIRM MY ORDER-when I asked for insurance and stated to her that I have heard that the uboxes are sometimes dropped, she laughed and validated by stating oh yeah you better get insurance, then I had to hold for someone who could do that. I will be moving the rest of the household this summer and will not be using uhaul. The only good part of this move were the independent movers I obtained from Moving Help-movers in Buffalo(Professional movers) and Lakeland (Family Movers) were awesome!!!!!
Nothing really. All went well
The glass cleaner used on the windshields leaves bad streaks and smear marks. Recommend your stores use something like Sprayway foaming glass cleaner. Would make it much easier to see through the windshield and therefore safer :)
They double charged my account and it is still not correct. The General Manager said, "3 - 5 business days." It was corrected and then they charged me twice again plus another fee. I would not ever rent from this one again. Nor would I recommend my worst enemy to this place. If my account is not credited by Friday, the 6th of November. I am calling the Better Business Bureau and the Attorney Generals' office and report this horrible nightmare to both.
I have left several messages for the store manager to call me back. as of yet no return. again 716-515-5935 I will be at the hospital tomorrow 11-05-15 So please try the following day thank you
everyone at this location do a great job
Switched the truck size and pickup time without notifying me
Had the truck ready and waiting for me, the only thing that would've made this better was if the people at the store made the dozens of trips up and down the stairs when I moved out of the place.
Sales person was very professional and curtious.
Very professional., older equipment had some damage but functioned properly and was clean
Customer service is excellent and they are always slammed with customers when i am there. My only problem is that the rental equipment isnt always up to what i would call good or not the cleanest. Would like to see better maintainence.
Hire more help to m work at 7:00am. Customers getting angry with only 1 person assisting them. Took me 35 minutes to get waited on.
The only issue I had was the time I had to wait in line just to ask a question prior to renting the van. Maybe add.some more help?
Large trucks are very old and outdated. They do not feel safe to drive.
I have used U-Haul twice in the the past month for moving. It is great to be able to rent a truck for the day. Great service and great rates. Love the fact we can drop it off after closing!
Everything was very easy and I was totally satisfied. Thank You!
Mary Lynn Heidle
Returned truck with same fuel level and even took a picture. Got charged for fuel. Called and was told charge would be reversed next day. A week later it is still not taken care of. Shady practice.
It was my first time visiting this location, and I was impressed with how many signs there are to help a customer find what they need, except a sign for customer parking. Otherwise the staff was very quick and helpful. I'll be sure to return for future renting needs.
It would be nice if they charged my credit card the correct price. Now I have to call and argue with them.
Quick in and out service!
The experience I had was frustrating and had me in tears. The man I had to deal with the dau of the move Frlix on Transit Rd was rude and short in relating all procedures. It was not only me but while I was waiting mu turn in line he was abrupt with the people ahead of me also. I not only rented a truck but storage space. I did tell a girl named Elaine who I did speak to the first time I went in there to find out information. Elaine apologized and said that I hadn't been the first to complain. I'm easy going and moving is stressful but Felix's attitude was unprofessional. I would like to say I'm saying this from experience, I work at Advanced Audio delivering parts to collision shops and I work at the Buffalo Bisons and in concessions during the season so I do have knowledge of customer service. Please feel free to call me. My number is(716) 335-5356.
I have dealt with uhaul for many many years and this location's customer service was ABSOLUTELY HORRIBLE
We had some issues with our lights not working and he went above and beyond to help! Very appreciated!
The only redeeming thing about this rental was the Depew location. It was easy to find and the employee was most helpful and made returning the UHaul an easy experience.
I was a little disappointed that I was charged $17 for an 1/8 of a tank of gas. and the fact that my reservation was supposed to be transferred from another pickup location, instead it was just cancelled and left me to rent a much larger van than needed. however, they did squeeze me in at this location, so I thank them for that.
Second time I've rented a truck.... and second time the appliance dolly I rented was forgotten and not on the truck.
The guy behind the counter when I picked up was super cool and very personable.
A new way to tie down a motorcycle. Mine tipped over
Everything was good, no complaints, fast friendly service!
I would like a hitch lock available so I can unhook trailer and secure it while at a hotel.
Competent, friendly staff!
Terrible time trying to place a reservation. Never got the boxes I ordered (was refunded before I came to pick up the truck because that makes sense) and I was charged for using a dolly when I never did.
Rented five rentals in past hour weeks and charged for a fraction of fuel , really ? I have been on the ball and get charged an additional fee!
On-line registration was quick and efficient.
windshield was very dirty inside
headlights were not aligned properly
12 volt plug was not working and could not use my gps
The steering was loose. The brakes squeaked. The transmission was sluggish. The overall appearance of the truck was great but the poor quality of the engine & brakes made me nervous. Also I was told there was 7/8 of a tank yet there was not "mark" on the gauge for this so it was unclear. I drove 44 miles round trip and used 6 1/2 gallons of gas! Overall not a good experience.
Everything was great. The only issue I had was a minor detail. We didn't rent a dolly or blankets, yet they were still in the truck, locked up. They were just in the way and we didn't want them. Not a big deal tho.
Very well run establishment.
I was notified that the pick-up location of the 5x8 trailer was changed to Lockport, NY - at least a 30 minute drive. I asked that it be changed to a location closer to Depew, NY. It finally was.
Everything was very good. The only thing that could be changed is to put a grab bar somewhere at the back doors ignored for someone to enter the vehicle without a stool or climb in on their knees.
Have rented here three times in the last few months. Each time a very good experience. Highly recommended.
My bill was incorrect and I returned to the store to get it rectified. This was a waste of my time. I was told it was a computer error also, the truck had a very rough ride.
We were very pleased with the gentlemen who we got the van from on Monday 9/21/15. So pleasant and helpful. Van was great - handled very well and good mileage. Definitely recommend to friends.
Very easy to work with. Equipment ready as promised. I would use U-Haul again if I needed to move anything.
Keep doing what your doing. Service was prompt and courteous.
All great I was in love with girl that helped me out
When we returned to bring back the truck, 2 men, one older and one younger ignored me and my son, for abut 15 minutes. The gentleman that originally waited on us, when we picked up the truck, came in saw us and asked us if we were taken care of. We told "we're just waiting for a reciept. He printed it up and we left. It was a long day and that topped the day off. Glad you had at least one employee that works.
Very good I was well taken care off also they were very informative to all my questions.
Thank you for your service
A full refund should be provided when the trailer will not work . I was told sorry you left the lot. We can give you 10 % off.
Nothing - everything exceeded my expectations - again!
maybe get your call center workers to actually know what trucks a center has available. seems call center people and unit people have no communication and this causes problems. If your company is gonna utilize technologies then you should make sure your units can handle the influx of business . hell thrifty and budget do a better job then you and they always fuck shit up.
The tow/hauling mode made breaking "interesting". I would put in a notice to the person driving that the trucks breaks differently depending on if this mode is on or off.
This was the first time that we have ever used a moving truck service. From the first phone call, everyone I spoke with was friendly, helpful and assisted in our decision making. We would definitely recommend U-Haul services for their service and very reasonable pricing. Thank you for making our move a little easier.
I went into the store and they had the wrong truck for me. when I told them that they told me I will have to talk to someone about it tomorrow. So I was forced to take the truck that I did not want. When I called the next day they said there was nothing they could do. I have used Uhaul on many occasions. But will never again after this last time and I am disputing the charges on my credit card.
get the equipment that is mounted to the wall of the truck out. it takes up valuable space
I was not happy that when I parked the truck they made me drive it around the other side of the building, and then had me sit there to test the lights (place your foot on the brake!) etc. Not the hassle I need after a 400 mile move, and PS I'm a customer. Test your equipment with your own employees and leave me out of it. And move the truck for a paying customer.
Made reservation for 15 foot truck in Depew and called day before to confirm. I was told no truck was available and sent to the Kenmore location and again told no truck was available there and sent back to the Depew location. The Depew location referred me to moving help.com, where i was scammed by Flash movers, who charged my car 3x and had 2 bogus phone numbers. Store employees did not care and simply said...it's not our company. I thought to myself...if you don't stand behind it...why do you refer it. I was treaeted fantastic at the kenmore location and told I would receive a $50 credit. This store had no idea how I would receive it and then gave me a truck with a quarter of a tank of gas in it. If I pay $160 to rent a truck one way for a rochester trip, why am I given a truck with a quarter of a tank of gas. So, to recap: card charged 3 x by bogus movers, maxing my credit card out and leaving me little money to add gas at front end of trip and store employees did not care and couldn't explain my credit for the inconvenience of driving all the way to Kenmore and back to finally get a truck. Worst experience moving ever. In addition, the 2 movers were 2 hours late and since my Dad has parkinson's and needed a chair to sit in, which was in the back of the truck, my brother and I unloaded the entire truck ourselves, before the finally arrived.
attendant at counter was very very unfriendly and almost seemed hastled by my business. kinda wanted to call him a dickhead.
The customer rep on the phone was offering me bad options initially which she could have avoided.
While the size of the truck was exactly what I needed, the steering on our 24' truck was horrible. Probably got the steering wheel 1/4 turn before the truck even moved. It felt like we were driving an antique car at the amusement park. I can't believe the junk they have in the fleet. When we returned the truck the person at the counter said they have no control over what trucks stay in service or not-it's up to corporate. I can honestly say if we got pulled over by the DOT we'd have been done.
My pick up location did not have the trailer because the prior customer did not returned it on time. Wish I could have been informed by phone before I drove out to that location. However the trailer worked fine and the price was great compared to other ways of moving things.
Great service, helpful and friendly..
The phone support staff at the regional office in Victor were very rude and extremely unhelpful. Based on the two ladies I spoke with on Saturday morning, I nearly was driven to never use uhaul again. Thankfully the staff at both the Lancaster Self Storage at 6509 Transit and 6161 Transit Road were able help me salvage a very frustrating morning.
They informed me that my final bill copy would be e-mailed to this e-mail address. I still have not received this and I have to have a copy for Medicaid records.
Please supply as soon as possible. Thanks.
The only issue I had was paying for the truck rental. I wanted to split between cash/card but it all had to be one or the other. If its cash it has to be $100 deposit, if its on a card it puts a hold on for $55. So I was unprepared when the time came. I wish I would have been informed ahead of time regarding payment so I could have saved time. If they just would have mentioned that with a card it's a certain amount and with cash it's a different amount I wouldn't have had to leave and go to the bank and come back. Otherwise it was a wonderful experience. Everyone was very helpful and friendly.
When checking in to rent a truck or trailer. Would help if they had some kind of price rate to match up to what your looking to rent.
inside of vehicle was not very clean - windows were very dirty and smudged.
The whole rental experience went smoothly. From the front desk check-in to the awesome guy who hooked up my trailer in the pouring rain, Thanks for an excellent experience at the Depew NY location.
U-BOXes too small. Box was late. Not leveled, this caused totes to fall, damaging property. Tried to reach Todd, president,False Advertising. trying to return U-Box and get property back!!
trucks are garbage, very hard to start and horrible to drive, total junk
I think it is a well oiled machine I did get the trailer that I wanted but when I gave the deposit I was told that I might have to pick up at a different location that didn't happen so the rental experience was good
The vehicle continuously broke down throughout use. It caused us to use more miles because we avoided the thruway in fear it would break down.
Uhaul.com is where I had originally set up my reservation. They allowed me to reserve a vehicle that wasn't available anywhere in the area. Then I had to spend almost an hour calling different locations to come up with a plan on getting the vehicle I had requested. I not only had to get a smaller vehicle but I also could not get it for the amount of time I was promised on the website reservation.
The actual location attempted to be helpful but once the vehicle was starting to break down they couldn't help me. The myuhaul representative on the phone was not helpful. My truck was fully loaded when we started having problems and we couldn't be guaranteed another vehicle which was scary.
Please don't rent vehicles out that are breaking down.
Great fast customer service - wonderful experience
Very happy with whole experience
more updated (lower mileage) vehicles
Second time renting here for my business. It was just like the first time, perfect.
Very friendly staff, quick pick-up.
The fuel gage picture on contract should match the actual fuel gage in the truck.
Overall a fantastic experience. Colleen took care of me and was very courteous, friend and energetic in her helpfulness and service.
Maybe just a bit more review of the truck's features and how they work---but overall, a very good experience.
Exceptional service, staff and equipment.
Issues on the road
Headlights came off the right side of the trailer 30 minutes into the roadtrip
The battery light kept coming on .speed was not going over 40 speed. I had to stop so many times and take a break at night. It was not safe to drive at night. I had to call emergency services. The person that came to fix the uhaul said we need to unload everythimg and load back and he said it's okay to drive and call him if we have problem on road and he called us on next day and I told him about the problem and I told him why they gave us this van. He said this uhaul only can be used in state not out of state.And he said they are going to take care of me when I returned my van and when I drop off the uhaul. There was no apology and call customer service did not help at all.
much better than your Amherst location, I am still waiting to hear from them about the broken mirror, I will deffinatly use the Transit road location again.Very curtious and customer oriented.
Terrific customer service. Personable and efficient.
nothing new - this was a quick, professional check-in
I've never had a problem with uhaul before and have used it many times. This time I was charged for going over the miles that uhaul estimated I would use for my move. The location closest to me was out of the size truck I rented so I was rerouted to another location and the mileage was never updated. In addition the mileage only accounted for one route, which I could not travel on due to the size of the truck and condition of the roads. The route I had to take plus the farther location accounted for the additional mileage. The service agent waived part of the mileage but would not waive the entire thing. I do not agree with this practice and feel that uhaul has taken serious advantage of the customer here. I will not be renting from uhaul again.
N/A because I dropped it off after hours. I was nervous about leaving the dolly and pads in the unlocked truck overnight for fear they'd be stolen but thankfully they were fine.
The truck I was given had over 161,000 miles and struggled to accelerate. After refilling truck , I calculated approx. 5 mi. To the gallon. (Unacceptable).
I very much liked the information that allowed one to know exactly how much gasoline should be added to return the vehicle to its former fuel level.
I would have the agents let customers know that pushing the shifter all the way down puts it in some very low gear "M" gear rather than drive. It was a short learning curve, but it would have been helpful to know.
The desk agent was courteous and efficient. All the charges were fully disclose up front. He explained everything perfectly. It was very convenient to return the vehicle after hours. The location was very convenient. The vehicle was almost new, in excellent condition, and had AC. cruise control, power windows and a remote access key.
The vehicle had limited rear view visibility,which was something one had to adapt to.
I have driven lesser miles than the actual contract still they have overcharged
service was excellent . rep help me to receive the right equipment i needed for the job i had to do . Good work !!!!!
- The van smells bad (like goats smell)
- I was told that the van gas was FULL and I have to returnt it FULL but I it was not.
Scheduling the pick up was ok. I informed the manager, whom was helpful, that I would be arriving at 7pm for pick up of the 20' truck and the hitch for my car. They closed at 8pm. I was told by the manager that I would be shown how to attach the hitch and given an overview however, they would attach the hitch when I arrived for safety reasons. Once I arrived there were many people there returning vehicles. So I waited patiently to be attended. When it was my turn the attendant told me I needed to hurry because they were closing in ten minutes. I did my best to get my car on the hitch at his behest. He hurried to get the hitch and chain attached as quick as he could and sent me on my way.
Once out on the road for about 10 miles the hitch came off. Cars and trucks both were hailing me to pull over. I was quite startled and a bit afraid and nervous that my car was not safe. I called the office . They were closed. I call Roadside assistance. They told me I was on my own and this was normal. NORMAL?? Not only that, they told me there was nobody available to assist me. WHAAATT? Is this the service we pay for. This cost me $490.00!! So, the straps of the hitch continued to come off every 10 - 15 miles...sometimes less for the entire 365 miles to Norristown, PA. What a nightmare. It took almost 10 hours to get there because of this.
Once I got to my destination I informed the manager there of my experience. He was startled. He took the equipment of of service until it could inspected and guaranteed safe for the next customer. His name was Kelly. Quite a good man and genuinely interested in my plight as a manager.(Put it "Down" was his words).
The stress for 10 hours and getting in and out that 20' truck all the way to my destination was not worth the money I paid. I Insist that UHAUL make some kind of financial arrangement with me to make up for this terrible experience.
great business transaction, everything went better than fantastic, another great experiance
Trying to call store direct is impossible.made rental through store for pickup at another location for following weekend. When Friday came along other location called leaving a message telling me they had a cargo trailer break down,would I take a open trailer at reduced cost. Trying to call back was a nightmare. You can't call local location direct. Call goes to a call center that has no idea what is going on. Very frustrating to say the least.ended up back at first location.
The equipment I ran and failed over and over every 25 minutes in between a 365 mile drive. I intend to register a complaint.
Storage dimensions were misleading. Roll-up door consumed a large proportion of the space.
I had trouble with my card several times it was always handled well. It does seem as though they could use more staff. It is always busy.
Our uboxes were suppose to b delivered on a monday-canceled. They told us Tuesday-canceled. Wednesday they were delivered but left us 2 days to move. The delivery guy was very nice n helpful.
Great service, great people.
Staff never available when calling. My rental spot for my car was parked under trees and the debris was not cleared at all. Not a good spot to store autos.
I give a poor rating as there are no lights in the units, floors are a death trap in any kind of moist condition and I was forced to purchase a lock after I had already agreed to the unit
The staff was so sweet and flexible with me and I feel so happy they made it so easy even though I know I must`ve drove them crazy lol!! I will definitely share my experience with friends
Very helpful in helping me out with my storage problem
The staff at my location was the best.ps.I lost my WIFE so it was hard for me .but they make thing`s easy for ME,the staff is U-Haul front line ,thanks!!
Booked a moving truckstorage unit online ,was under the impression that it was only going to be $1 to move into the unit so when i had to drop $100 dollars i was not happy.
Clean, well maintained facility
Completely satisfied would definitely consider u haul if I needed storage again.
We are glad we are able to store our items with u-haul.
Very happy with the entire staff and driver. I was kept informed throughout the process.
Lady on the phone was great. The guy who dropped my boxes off was so nice and helpful. Great experience, especially compared to the store they were shipped to.
Uhal over charged me and took funds out of my account without my consent
Store representative was able to clearly explain what to expect and the associated costs.
The driver contacted me to arrange both pickup and delivery.
I felt very comfortable throughout the process.
Several years there, very happy great staff
Andy and his staff were excellent.
Great and very accomidating, with a difficult schedule. Jason the delivery guy, even offered to pick up on a saturday after a friday drop off. Thanks, we will use again...definitely recommend.
The newer employee for the UBox department was very personable and helpful and I received my UBox on time and in good condition!
Amazing customer service. Everyone i encountered seemed very happy and excited to do their job. I would recomend this facility to all my friends.
box was a week late, was not able to get an answer about whether my box was there or not. regional ubox manager kyla swain was rude on the phone.
The U-Box was reasonable in price and the U-haul staff was helpful in answering my questions. Only thing, I was not notified ahead of time that I needed a lock for the U-Box upon departure
Reason for not recommending was experience at other end of move. People in Depew were professional, and very accommodating to needs. Would not hesitate to use their services again.
Judy was GREAT!! The Best
The staff at both ends of my move were excellent! Very professional, safe, and efficient with setting pods and dealing with customer. I would recommend to all my friends!
Judy, who delivered the U Box was fantastic!
the staff were rude on the phone. checking out guy was ok. no one at the facility knew what was going on. I went into the store and no one was there.Not a clean and dry environment.
Excellent so far-boxes scheduled for final delivery tomorrow-3 days ahead of schedule! Staff: awesome. Boxes: great. Need more tie down hooks on the top/bottom/back. 4 hooks on sides: not very useful.
I thought the staff was lukewarm in their customer service approach.
There were some mistakes about my bills, probably because I was moving internationally and the service was not geared for this. Otherwise, no problems at all and I would certainly recommend it.
Helpful people clean facility I enjoyed my experience as a storage customer..
Uhaul made my move from Kansas to New York, a completely stress free experience. Thank you so much.
I ended up having to pay more than my original price breakdown. I`ll cautioning friends and relatives - as well as suggesting they use alternate means of shipping and moving.
The lady who delivered the U-Box was very friendly and efficient. Great service !
U-box was awesome! The whole process was so easy and everyone, every step of the way was very helpful. Thanks Judy @ Depew for making the delivery and pick up at my final destination a breeze!
JUDITH IS FRIENDLY AND EFFICIENT. A PLEASURE DOING BUSINESS WITH HER!
People at the facility were nice, reservation got screwed up from the beginning and the room I was supposed to have wasn`t available. For a bit more $ I got what I needed at a competitor.
The associate delivering the uboxes was great!She called before delivery, on time, friendly, got the boxes unloaded quickly.
The only issue I have with Uhaul storage is that it is not prorated if you move out early. I will use other facilities for this reason.
The Buffalo location was timely in their delivery and communicative about when they would be able to pick it up. Although the delivery for shipping was delayed an extra day due to them being booked.
I see that I was charged for my first month when it was supposed to be free???
I am disappointed with the customer service, I was never told that I may not know when someone can come back to pick up and ship the box or I would have scheduled it differently.
Judy was outstanding, she was very helpful and patient, especially considering our crazy neighbors. I would definitely use UHaul again because of her.
upon arriving the employees were very busy all day, however, professionally took the time to help me out and make sure all was well
I had a excellent experience from this location, the staff are very polite and courteous. I will definitely recommend people to uhaul especially to this location. Thanks for your support.
We stored our RV there securely and at a very decent rate.
There is a damaged fence next to the gate entry for the storage units. Anyone could walk in and out, which is enough for a determined thief. Otherwise, an overall good experience!
I drove all the way there to get my ubox and I had to wait an hour for.someone.to bring it off the forklift. Horrible. Never using uhaul again.
I would not recommend U-Box due to difficulty with the store on the other end. This store was great - timely, very helpful, friendly. Judy was very nice, and even delivered my box on Saturday!
I used the u-haul storage on-site and at the U-Haul storage facility. All service was excellent.
Very, Very Good service. Thanks!!!!
they gave me bad information and the rental cost me 3x as much as they told me
Judy has been professional and a pleasure to work with.
The service was excellent and the storage of our RV was most convenient and safe.
Great communication. Worked delivery around my schedule. Nice experience.
Judy did a great job of delivering the U-boxes and explaining their operation!
Judy was awesome in communicating to me that my boxes had arrived from Las Vegas and answering all my questions.
I highly recommend the use of a U Box. Judy went above and beyond to make sure everything went smooth. We will utilize this service again, thank you for taking such pride/care with our stuff!
Everything arrived in good shape, hardly shifted from when I packed it.
Judy was great. Excellent communication, pleasure to deal with.
The pepole who work in there were not friendly and did not give a full explaintion about what sirvices they have and fees methods ect! IT WAS THE WORST U Hall ever vistied
delivery driver was very very nice she explained everything before i could ask any questions.
Could use more help to checking in or out.
They had contacted us to let us know they were running a bit late, so we did not consider it an issue. We were extremely impressed with the service and support provided by U-haul.
I still have not had anyone call me back on a complaint file I put in on Sun 7/29/12 and a phone call made to cust srvc on Thur 8/2/12.
Judy, and Jill who delivered the 4 boxes to our home were excellent, friendly and very helpful.
Everyone at the facility was helpful and very friendly. I would suggest this location to friends and family.
I had a great experience with the UHaul on Transit! Judy was incredibly nice and helpful. I`d be happy to use them again and recommend them to friends!
The delivery rep, Judy, is amazing! Friendly, knowledgable and comfortable to talk with. She has provided the easiest and best customer service experience I`ve had in a long time!
u-haul on main street was very rude and hung up stating my dolly was not there but the transit u-haul was proffessional correcting mistakes made. not recommend or use u-haul on main street.
Judy who isarefreshing change in a society that lacks customer service and knowledgeable staff. She was friendly and informative. Hope all the staff takes pride in their work.
Judy was informative and friendly
Judith Janik was extremely helpful, friendly, efficient! Her great attitude made this cross-country move a lot less stressful. I`ll definitely recommend you will use you again for my next move!
Customer Service the absolute worst ever!!!!
very friendly and knowledgable
Judy was amazing and very helpful. She helped make my move less stressful.
friendly and courteous service and very knowledgable
Our overall experience was great! The only issue was the amount of dirt in our hallway/unit for the indoor storage facility. Never clean or swept!
The staff was very helpful.
I was truely amazed how good Judy made me feel at home and the men there was very helpful also l want to say job well done thank you so much l really appreciate it
needed proper rehab work on roof
Employee did not know what he was doing. He left me outside waiting at the gate for 10 mins. before i asked him again to open it.
Haven`t gotten it delivered yet
The woman that handled our account, Judith Janik, was more than accomadating. She went above and beyond to help with everything.
I would recommend U Box to everyone. Service was excellent !!
very friendly and helpful staff.
It was a great help to have the storage space on our return one-way from Rochester. Have told many about it already. Thanks!
I reserved on Tues on Thurs I asked for hall key for the first time I’m told $10/mo for 24 hr access. I cancelled, went to Uncle Bobs down the street and paid MORE but helpful staff 24 hr access.
Not friendly-didn’t feel welcomed. Still not sure how to open the hallway door when I go there after hours. Was told no bays available but when I told him I booked online he said he had two left.
one box had a door that was not lined up properly. Had to move lock latch to lock box. Otherwise everything was excellent!
The Owner/Operator of the Pick Up location was very courteous and friendly. He assisted me very well with the pick up and pay process.
2d box had a broken latch. The women delivering the boxes in were fantastic. The move was nearly perfect. Use of your blankets was a great help. Definitely recommend this mode of movement. Thank you
Was told it would be delivered to my house, then told it couldn`t be and was told I could rent a trailer and then told I could not due to highway driving. Had to rent a 10ft truck. HUGE inconvenience.
Judy Janik was absolutely amazing and wonderful and extremely helpful. She went the extra mile for me. She is what made the UBox worth it.
very good, would recommend to anyone moving under pressure.. good prices and service
In Depew, JUDITH JANIK 799069
In Va Beach, YOLANDA PITCHFORD 825053
Both excellent workers with great attitudes!
one negative thing we experienced was the gate leading to the storage area was frequently broken. we had to go into the store, show our license and pick up a remote. Everything else was great!
Very good service - Judy was excellent and set the box up on a semi-hilly driveway perfectly!!!
Only Problem I had was the latch for using a padlock broke off the box. It would have been a simple fix but I didn`t need it at the time anyway.
experience was great - delivery was exceptional
The only problem was that the locking mechanism fell off of the box and I could not lock it.
Easy service. Lots of confusion with staff around UBox, but much better during second visit. Should rethink staffing for high traffic times. Waited in line for over 15 minutes both times.
This was a positive, stress free experience.
Velcro design is a bit hard for one person to do unassisted. The customer service was excellent.
Judy was very helpful and willing to work around my schedule for p/u. I would recommend UHaul to my friends.
Judy was friendly, stopped and tslked to me grandson who had a dozen questions for her and got right down on his level to explain the truck. She was super! On time, quick and very courteous.
Wish there were bigger u boxes
I was very happy with the level of service provided. Would use their services again.
The U-Box concept is innovative and very useful.
Judy was great. Excellent service but the boxes were not big enough. I see now that a POD would have been less expensive. Good people to work with though.
They were very professional, upon my arrival to storage my belongings, I found out my unit was too small, not to panic they had another unit available that was even more perfect for what I needed.
v helpful. answered my questions.
it would be nice to deal with one phone number instead of having to call two different states to co-ordinate delivery
Judy took care of everything for me and was absolutely the best!
was kept uptodate regarding dropoff time. box in good condition, easy to use. staff friendly answered many questions.
The team providing the units were very professional, friendly and helpful with answers to my questions. Would definitely recommend them.
Staff was friendly facility was clean.
The staff was very nice helpful.I`ll be back again.
I received prompt, friendly service from Judy of U-Box. I enjoyed doing business with this location.
I was very pleased with the staff at U-Haul to answer all my questions. Very pleased to rent a unit from this location.
Great customer service. Move went smooth and both employees were very helpful great attitudes.
We had a great experience as this was our first time using U-Box. Cindy was fantastic and made us feel comfortable and was thorough in explaining the process. Thanks so much !
staff was friendly and helpful-would definately recommend to friend
Everyone was friendly and extremely helpful
Service and support has been outstanding.
Service and support have been excellent thus far!!
is was ok. The ccclerk needs training on how to open up a storage room account.
I would suggest that you offer a discount for the military.
Judy was very professional and willing to go the extra mile to help us. I am a contractor and I use u-box for that reason alone.
Box was lost. receiving store not deliver for a week even thought the box was 3 weeks after I requested delivery. Would not recommend. Depew staff helpful and friendly.
Price was right and Judy and the rest or the people at Buffalo Repair were excellent. Best Uhaul experience ever!!!
Doug dropped it off at the scheduled time I needed. Judy was fantastic in keeping me in the loop right up until my box got to VA.
The beginning of this experience has been good I hope the delivery service in my new destination works out as well.
Storage unit when moved in was filthy and I was handed a broom to sweep it out by employee.
I hope in the future business with Uhal will be as advertised. Thank you Chris, Todd and Oscar for going above the call of duty to get my problem resloved.
Carolyn did a great job working with me to deliver and pick the box up again.
The door to the D units was very difficult to open and close as it contactd the jamb. If it were not for that, the excelent box would be checked.
The facility seemed relatively safe. However, there was a hole in the ceiling of the storage compartment assigned to me.
Storage Facility was very dirty, had to ask employee for broom to sweep out dirt and other debris, and I swept out the facility not the employee. Terrible experience!
Cannot praise you enough for your service. Will be awaiting delivery
It was incredibly difficult to get ahold of anyone and I wasn`t told that my uBox wouldn`t be shipped until after the holiday weekend despite being picked up on a Saturday, but
I will never do business with U-haul again. Still waiting for promised refund.
Aside from a sticky/needing adjustment door to the storage unit common area D, everthing was great. Clean unit, great staff, and fair prices.
Andrew, the young man who assisted us, was fabulous - a pleasure to work with!
I`m not happy that I wasn`t prorated a partial month when I moved out
I had over $8,000 of tools stolen from your facility - C 215427-2010 - that have YET 2 B replaced! I am going 2 make destroying what little reputation U have left, my new past-time!
The staff were extremely helpful!!
very good levelof service
Kevin was extremely helpful. The facility was clean and neat and i feel secure having my stuff there.
The staff was very friendly and helpful. They helped me choose the right storage unit to fit my needs. It also made my move alot easier to deal with.
Staff was exceptional and professional.
hAD SOME PROBLEMS GETTING HE ACCESS GATE TO WORK
Jennifer Julia in Rochester was very helpful profesional. I`m very satisfied with Beth Eggers Tucson as well. I won`t hesitate to recommend U-BOX Thanks, William Leggett
Overall a good experience. Staff was pleasant. Facility easy to enter. Would definately recommend.
Would you please e-mail me a copy of my contract?
Excellent unit - clean, secure, temp humidity controlled! Only prob was being double billed 1 month and taking many months to get that straightened out. Store staff were extremely helpful.
Within 20 min. I had placed a lock on my storage compartment, quick and efficient. When one staff member did not know the answer to a question another one did, good teamwork.
Facilities were good and convenient.
I purchased a lock upon check in and when the lock proved to be faulty, it was exchanged without a problem.
Hours not convenient for unloading. End of day staff not willing to rent another unit. Early in day staff helpful and units well kept. Units not as big as advertised for house square footage.
staff very nice and accomadating