Customer Reviews for U-Haul Moving & Storage at Transit Rd
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Transit Rd
I called and made an appointment to have a hitch installed at 11 in the morning, two weeks later I show up for my appointment at 11:10, the roads were bad that morning. I got a lot of attitude and nasty remarks from the people working there, I wasn't really sure why I was being treated so terribly. Apparently someone went in the computer and change the time of my appointment to 10:30 two days prior without telling me. They proceeded to treat me like crap in front of my kids so I just signed the paperwork and said I would be back in two hours to get the car and walked out with my kids. As we got into my husbands car to go, the person installing the hitch came out to the parking lot and continued to give me a rotten attitude, saying he was going to bumped my car out of the garage for his other appointment. So basically, someone there changed my appointment time, without me knowing about it, then everyone there felt it necessary to treat us like garbage. When I went back to get the car the girl at the desk said, the manager said he would talk to the employees about the attitude but he never came to talk to me, not once, not even a phone call. I will never ever come to this location again, You should never treat a customer like that, and in front of someones kids, you people should be ashamed of your behavior. If you can't handle scheduling appointments you should take that up with your staff.