Customer Reviews for U-Haul Moving & Storage at Transit Rd
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Transit Rd
literally every step of the way this was a problem, This has been the worst customer service I have ever experienced in my life
I made the appointment for installation of the hitch several weeks ago. I called the day prior to the scheduled installation to confirm and to see if I could possibly come in a bit early as I had an obligation soon after the scheduled time. The person I spoke with told me to call back in the morning. I did that and was told a spot was being held for me at 7:30. As it was 7:20, I hurried to the location but was told I was scheduled for 9 a.m. as the hitch installer did not arrive until then. I stated to Jered, the manager what I had been told over the phone. He said I had talked to a customer rep in Arizona. I have had 3 hitches installed at this location and have always found the staff to be courteous, on time and doing high quality work. I feel customer reps may occasionally be putting the staff in a difficult position. Know if you are talking to someone actually at the location.