Customer Reviews for U-Haul Moving & Storage of Alcoa
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Alcoa
Superior in every way! I am 100% satisfied!
THEY WENT ABOVE AND BEYOND TO HELP ME AND I WOULD USE AGAIN IF NEEDED!
Super friendly. Checking out and back in was quick and easy! Will use again
I have nothing bad to say but only a suggestion. Several times i have seen costumers waiting due to not enough moving carts. Maybe add a few in the indoor storage facility.
friendly people and easy to hook up and return
Overall I saw nothing that needed to be improved upon. The staff was excellent. Got me in and out when picking up truck and returning truck. The inside of the store was clean and organized. I would definitely use this location again.
Excellent service and facilities
Eunice is great to work with.
Both guys that were working were very polite and curtious. They made my experience great and i would definitly return to rent again!
Fast return service. Did not have to leave my vehicle. Sheltered drop off area protected us from the rain.
Very friendly and helpful staff.
Staff friendly and very helpful! Facility clean and well maintained.
The owner was great and he kept his promise too match competitor prices.. Would definatly use our recommend to anyone needing moving equipment.
Eunice was among the best I have ever worked with, I`m thankful I had her to make my move much easier!
Nothing, I dealt with a lady out of Maryville named Eunice, her customer service was hands down the best I have seen in quite some time. She made this process unbelievably easy and I would recommend her to anyone!
Great experience. Eunice is very helpful and friendly.
The drop off location is 3 miles up the road from me. Having been in this store in the past for other supplies, the employee's assisting me were upbeat and accommodating.
Highly recommend this location as well!
This was by far the best and easiest U-haul rental experience that I have ever had. They were friendly and fast!
I have used this location several times. Mark at this location is always cheerful, remarkably helpful, and goes out of his way to accommodate everyone I've seen him in contact with. Everyone there is great.
The check-out process is waaaaaaaaaay too long!!!! This has nothing to do with this location, as I have experienced this at all locations. Too many questions, too many options, insurance, etc... Streamlining the check-out process would be great!!!
Maryanne was very nice and helpful upon returning the truck process. I will use this service again in the future.
The location was great but u haul had a very hard time getting me a location, it took four tries to get one and wasted time and miles, will never rent from AGAIN!!!!
Improve by informing you customers better. My husband called the Kingston Pike, Knoxville store to reserve the truck and auto transport for Saturday at 7 am.They calculated the miles we needed to travel from that store, but when we looked at our reservations that evening we were set to pick up in Alcoa which is about a 25-30 minute drive in the opposite direction and the pick up time was scheduled for noon. The manager at the Alcoa store was extremely nice and helpful to let us pick up early and discount for our troubles. Overall, it was a good experience. It just started out with a lot of confusion and hassle and an extra hour out of our day for commuting.
The staff was great. The truck was an older model and had trouble starting sometimes, but it was clean and well maintained.
Provide detailed information about possible changes to pickup location, etc.
We were pleased with access and having truck rentals available when we needed. We didn`t have to rent a truck from another facility.
The service technician fixed the safety chain and gave me time to correct a wiring problem.
Very professional and courteous.
Always a great experience.. Thanks to the staff.. The moving to the new home went great..
Went out of her way to be nice! Great employee!
Make it clear that there will be a 30 dollar refilling fee on top of the EZ refill fee.
Well done! Efficient and easy process. Though I did feel the cost to rent a car trailer was a bit high for just a few hours at $55 + tax, fees and insurance. Total $71. Overall a good experience though.
It was good except the day sraff didn`t leave advance notice for the weekend staff. Uhual`s phone center loops through and doesn`t let you get through to the actual site. Otherwise good.
Anna did an amazing job getting me the equipment that I needed, hooking it up and giving me some great safety tips. Best U-Haul Tech experience ever.
You people suck. The fuel was just a little low because I had to give all my money for the deposit. So you charged me an extra $20. Leaving me $18 to live on for two weeks. I hope you are happy with my money. I WILL NEVER USE UHAUL AGAIN.
Trevor provided great customer service. Something that unfortunately is not so common anymore. Great job Trevor.
Experience was awesome! Loved it
Nothing , u guys were great. I was running late and didn't make it til right at closing time but you guys were very understanding and friendly!!! I'll recommend you to everyone!!!!!
Had to trade out the trailer in Champaign, il. Staff there were super friendly and helpful!!!!
I showed up at the site with no previous reservation and luckily, a trailer was available. The agent provided me a trailer, attached it to the truck and I was on my way in under 30 minutes. Great customer service!
Driving the truck was like driving a 1960s tank. It was uncomfortable so that comfort ride was bullshit it ran hot and stunk like anti-freeze and the battery died 3 times The ramp looked like it was from a shorter truck because it was very steep
One of the greatest U-Hall`s I haver been in.
Next time my pickup location can be in the location reserved and not in another city.
The staff was incredibly helpful and awesome to work with! I would highly recommend this facility to anyone.
Those were two nice young men. They were busy cleaning up a truck. Very polite and helpful, I will use them again when in Maryville/ Alcoa.
It was excellent! Eunice was on time, helpful, very good at her job. The U-Boxes were clean, with good furniture pads
enclosed. Very glad the Website suggested getting one
more than you think you might need, as we needed them all.
Good experience and would highly recommend!
This was a great, stress-free experience! The staff was very friendly, and the facility was nice and clean. I would definitely recommend this facility to others!
Polite, quick and helpful employees.
Had to wait 15 minutes before talking to a sales person.
Anna was awesome! Very helpful, knowledgeable, and polite. I would use this location again and recommend to others.
Truck A/C did not work. Check engine light on. Loss of power under load. Horrible ride...
Unbelievable customer service! Mark has done a fantastic job making this UHaul facility top-notch. Highly recommend them!!
I thought UHaul had an excellence facility
I reserved a 20ft truck on line to make sure one would be available when I needed it. My reservation was confirmed but when I came to pick it up there were no 20 ft trucks available. I got a 26ft which was more than I needed and harder for me to drive. What's the point of reserving a truck if the truck is not reserved?
They were very efficient in making sure i had what i needed. They also made sure my trailer was hooked to the truck properly. Debbie's call back to me made me choose Uhaul and Mark was conscientious about the equipment necessary to transport my belongings and my car. Thanks to both of them for a pleasant experience.
I don't know, I was taken care of with great and excellent service.
Great place for rentals or storage. Best customer service I've had anywhere in a long time.
The staff at this location are wonderful and very helpful. It is huge and has all your packing needs but someone some where definitely dropped the ball on the maintenance of this truck!
My husband and I had planned for us to drive down to our new home in Florida because I needed to be at work (new job) on the 30th. I was driving the Uhaul truck and towing my Jeep and he would follow behind me with our three dogs in our truck pulling our 28 foot race trailer.
We began our trip 6 AM on the 29th leaving Tennessee planning to reach our home in Florida by 4 PM. Three hours into the drive the Uhaul truck breaks down on Interstate 75 south bound. I called roadside assistance at 10:21 AM to report our breakdown and our location. 2 hours later a gentlemen shows up and looks at the engine and informs us that it can be fixed BUT he needs to run to the get the part. He tells us that he has a 35 minute drive to get the part and then 35 minutes to return. 3 hours later he does show but I had called roadside assistance twice trying to find out what was happening only to be told that "he was in route but stuck in traffic. We had been on the side of I-75 with semi-trucks flying by us that actually rocked the Uhaul truck for 5 hours now. He does return with the part but he was having trouble loosening bolts that had rusted on the broken part (obviously no maintenance on the truck) so my husband tried to assist him and offered a suggestion but he had to call his manager to get approval! Finally the truck is fixed and at 6:06 PM I pull out onto the road knowing that we HAVE to drive 10 more hours because I have to be at work on the 30th at 7:45 AM. We drove until we could barely keep our eyes opened and had to stop in Lake City, Florida to spend the night. 4 1/2 hours shy of our destination.
I had to call my new boss and explain what had happen and we had to reschedule a meeting and I lost a day of work and now have to pay for a hotel room!
The next morning we start out continuing on I-75 to our house when the Uhaul truck just shuts off and I barely get it to the shoulder because I had NO power steering. 11:45 AM on the 30th, I am on the phone AGAIN with roadside assistance. My husband is able to get the truck started and we try it again. The Uhaul truck did the same thing 11 more times before we finally reached out final destination to meet our movers 2 hours late!
It wasn't until then as we were unloading my 2013 Jeep off the towing trailer that my Jeep was covered in some kind of oily liquid because when the Uhaul broke down it lost some transmission fluid that obviously sprayed all over my Jeep.
Keeping up with our contract/promise we dropped the truck off the Uhaul business at 9:15 AM on the 31st. The Uhaul employee was planning on sending that same truck back out that morning! I hope that they didn't and I told them not to send that truck out unless it was going to the shop to be fixed.
Today I had to pay $67 to h
Excellent customer service
Great place very helpful staff. They made everything very easy..
I enjoy the popcorn and movies they have for their customers. Nice touch. Greg... Sorry... Not sorry i stole your popcorn
WOW!!!! I was totally impressed, pleased and satisfied beyond words. Thank you all for a safe and uneventful move. I will surly recommend you. Thank again, fs
Anna was very helpful and professional!!
TREVOR, MARK AND ANNA WERE GREAT AS USUAL! Consistency is the standard!
I was really impressed by this location. The owner was the one who helped me with my trailer rental. He was very nice and efficient and keeps this property in top shape. He answered all of my questions and even connected the trailer for me. If you're not comfortable driving a trailer or larger truck, you may want to find a different location though as you have to move quickly into a lot of traffic.
Exceptional help in making my move easier. Thank you
The staff at U-Haul Alcoa, especially Mark was extremely helpful. We were on our way from CT to GA when tow vehicle had engine problems. Mark fixed us up with a U- Haul box truck and helped us transferred our U-Haul trailer over. Even gave my dogs some water and calm my wife down. I can't say enough about Mark and his staff.
mark, Joseph, Anna marie and Trevor all gave me excellent service during reserving, and returning= great team!!
found it was a bit expensive after ALL fees just to move some furniture locally. I will pay less and not have to do the lifting next time.
Mark had me set up on a short notice for a trailer rental. Outstanding. When I returned, I was checked in quick and efficient by mark and Anna
great job again!!
greg,joseph, anna MARIE ALL AWESOME
Please refer to earlier comments.
You want a great uhaul experience...go to the ALCOA store. These guys know what theyre doing. Always treated with respect, always treated like part of the family.
Greg, Trevor were outstanding as usual. Gold star service is the standard with Mark;s team!!
Easy to rent and was in and out very quickly. Truck was clean and was exactly what I needed. Definitely would use again for any moving needs.
Units and security was great. Had a short wait to be helped due to other customers, but not bad.
Better customer service. Every time I call and finally get transfered to the right person the call is dropped. OVER AND OVER AND OVER AGAIN. I what world am I expected to call you repeatedly to fix an issue that Your company caused! Especally after I spent over a thousand dollars on your UBoX. Get it together, I personally will never use uhaul again. mine as well throw my wallet in the trash. You guys have taken money out of my account wrongfully and STILL have yet to rectify the problem. All I keep hearing is we will call you tomorrow. Well tomorrow was 2 weeks ago, and 2 weeks before that.
Manager was friendly and helpful, especially considering it was a holiday. Thanks again!
We have used this facility many time and will return in the future mark that works there is a great pearson we dont plan to move anytime in the near future but we will recommend the to our friends and family
Mark is a very nice and friendly pearson and very helpful all the staff there are very nice with the excption of one i have used this uhale facility many times and plan to use it in the future
Anna the customer service rep that I dealt with made a mistake on the paperwork and had to refill it out when I took a customer's phone call she seems perturbed as if I was wasting her time. I mistakenly over fill the gas tank they would not refund the difference. I do not own a truck and I do a lot of work in my home on my own U Haul just lost a loyal customer that would spend a lot of money not to mention my company we were at trucks all the time.
Anna Marie, Greg and joseph gave excellent real time service from reservation, pick up and return. top rated team led by Mark!
always return to this great locaton.
Truly outstanding experience with U-Haul location. I have stored all over the country as a former 30 year military member and your location here in Alcoa went out of their way to help me with rental and storage.
Guys are always friendly and helpful. Fast service too
Excellent service and helpful staff
Truly best facility I ever used. I spent 30 yrs in military, moving alot, and your Alcoa location is tops. Your manager and office staff was friendly And most professional. Dick Hostetler
Very Professional,Helpful Staff.I guess that's why they say You will Love Southern Hospitality.
Very helpful. Manager is great!
Saturday morning and the store was slammed with customers. Mark, Joe, Jonah were running all morning but got our equipment and contract together and us out of there within 10 min! One HELL of a crew!
They changed size of truck made it larger, also changed where to return truck.
The location was fine, but the customer service rep on the phone to make the reservation was terrible! She actually said to me, "let's hurry this up, I have other callers waiting"..........I couldn't believe my ears!
Uhaul storage is very great climate controlled storage place. Very good prices as well. If I have to put anything back in storage I will most definitely reuse uhaul.
Nothing at all... I use this location for all my moving and storage needs... Mark and his crew are excellent.
The entrance was not marked and I missed it a couple of times.
Its always a good experience renting from Alcoa Uhaul. The professionals there are awesome to work with and knowledgeable of what equipment meets my needs.
Even though i didnt need the rental for two days ivwas still charge a flat rate. My storage place was at a uhaul company and i still got charged for two days. But the guy at the alcoa hwy was very helpful and i appreciate his attitude
Trevor is a great emoplyee and took excellent care of us. He has a positive attitude, and I would recommend this store to a friend!
The employees that work in the rental center were impecable. Very professional and courteous. Mark runs a very good store and was a pleasure to work with. Kevin, (if I have his name correct) was extremely helpful.
However the experience was entirely marred by moving help.com "powered by u-haul."
The movers broke my king sized headboard. The contact showed up on site, and because I showed I was very upset, threatened to walk off and leave all our stuff partially loaded on the truck. Said he would fix the bed and make it right, but for the past two days I have had to initiate contact and still don't have a status...oh, but Movinghelp.com "powered by u-haul" made sure to charge my card the nearly $200 dollars for a broken bed, scratched hardwood floors, and just all around lack of professionalism.
There's no numbers, no one to talk to, no real customer service at all, other than to take payment.
If this is "powered by u-haul" I am considering pulling my things out of u-haul storage, considering NEVER again using u-haul for ANY of my moving or storage needs. And I will tell the hundreds of thousands of "friends" I have online about how movinghelp.com (powered by u-haul) operates complete with pictures.
Please...all I want is a refund and resolution of the matter.
It was a matching bedroom suit from Rooms-to-go.
King-size bed with tall head board and posts, complete with 2 night stands, 2 lamps, chest of drawers, dresser and mirror, and armoire.It was not cheap by any stretch.
They screwed up the bed and now I will always know it was broken and fixed. I'm sure it sounds trivial.
But its where I lay my head every night.
Hire more awesome customer service people like Trevor Pauley.
Would highly recommend mark and his team for rental and storage needs
Staff is very friendly and the storage units are very secure and clean. If we ever have to put something in storage for any reason I will definitely be coming here again! Thank you!
This is probably the nicest facility I have ever used. It`s convenient and the staff is great. The only two complaints I had were the price kept creeping up and the closing hours were`nt convenient.
Trevor was very helpful and couldnt have been friendlier. He was well spoken and very polite.
I arrived at Alcoa they didn`t show a reservation for me. I was so stressed out that I cried in the store. Miss Anna Marie quickly accommodated me by reserving the last storage unit. Thank you!
Mark Hutchison was fantastic to work with. He went out of his way to be friendly and extremely helpful. This man deserves a raise!!!!!!
Mark Hutchison exceed all my expectations. A great expereince.
I am completely satisfied with my experience at U-Haul Alcoa Hwy. The entire process from beginning to end was smooth and painless! Great customer service and facility!!!
Great facility! Very clean! Very helpful friendly customer service.
The GM Mark Hutchison was extremely helpful and gave my wife an I a tour of facility. Trevor Pauly completed the transaction and was extremely helpful as well.
Wehave been at the unit about 6 times so far and every time we have had issues with the card swipe machine and the alarms. The card has been replaced once, but didn`t seem to do any good.
Staff is very friendly and knowledgeable.
Staff was very helpful. Almost a perfect experience.
The staff was very friendly and helpful - highly recommend them.
The lady in charge of bringing the boxes and picking them up was incredibly helpful and nice. It was a good experience to work with her.
Mark and his crew are top shelf. Courteous, helpful, professional. The facility is the best in Blount County. Highest recommendation!
Eunice worked with me and exceeded my expectations as well the receiving U-Haul in Prescott Valley
The service is excellent...the nicest and most professional staff!!
I will use them again.Thank you.
Excellent service, very helpful employees.
Very clean and safe storage facility and awesome staff
I had a unit here for a year and a half and it was the best storage facility I have ever used. I would highly recommend the place to anyone. Thanks for the great service to Mark and crew.
Mark and his staff always seemed to go above and beyond to take care of whatever issues or questions that I had. My experience made me feel like I was renting from friends and not a business.
I would definitely come back if I should need storage again
Excellent staff, management and facility.
Mark is great to work with. He really goes out of his way to help. John D. Lee
the facility and staff were excellent and meet all my needs
Highly recommended, a very positive experience great people! All future storage, moving/packing supplies or truck rental will be requisitioned from this location. bb
Everything was excellent!
Management of the facility was beyond expectations always welcoming and helpful.
Little pricie but overall a excellent experience!
Outstanding storage facility
Excellent customer service
Great staff, just seem like very busy and may need more on some days.
if you truly want to know, I would need more than 200 charactors
Mark is always the nicest guy and very lovely to work with.
Wish I had not cancelled my RV storage site. Management was outstanding through out my stay and exceptionally cooperative.
Eunice was excellent. She went above and beyond at all times. The office staff also were of great help with any billing issues or questions that I had. I would highly recommend Uhaul to anyone.
Really nice employees. If I had any trouble Mark Hutchinson was always a great help.
Great bunch of friendlyhelpful folks who made setup pleasanteasy...a nice facility setup, with good security...
Eunice rocks. She singlehandedly navigated the mess you have created online with several diffent depts not comunicating with either customers or itself.
Very happy with this storage selection, had a 5 x 10 reserved, staff found a 10 x 10 on same floor that was better suited to our needs! Great service!
Went over allotted miles, was led to believe when I reserved the truck that I had more than enough miles and if not some additional miles would be added. I was charged for going over on miles.
Mark and Greg were very helpful and professional in all area.
every thing was very well explaind clean quite and apealing
Best storage place we`ve ever used. Excellent staff, very accessible, would highly recommend them.....
Amazing management at this facility. Mark Hutchison and his staff are very personal and helpful. When you go into this facility it is like you are family. Great experience.
Thank you, Sharon Foust
Nice facility and helpful service. I recommend others to use this facility.
Very good experience and helpful staff -we will definitely consider using this facility in the future!
Very clean and secure. Would recommend them to anyone
Eunice at the Alcoa Uhaul was absolutely wonderful! She was a great communicator, friendly, and did everything with great efficiency and ease.
Very positive experience. The reason for turning in our space was because we bought a larger RV. Hope to get a 40` space when it opens up.
Mark, the manager was outstanding!!
Very clean and need Mark is very dedicated to his job and works well witH the public.
The man at the desk, don`t know his name, who helped us was fantastic and made using U-Haul storage very easy.
thanks to him and U-Haul
I really appreciate the ease of using the storage unit y always felt safe in the building.
Mark was extremely helpful and professional! He knows exactly what customer service is about!!
Mark and his staff are excellent! This is our second time using the storage facility and they are second to none! I highly recommend them for any moving and storage needs! Keep up the good work!
The u haul on alcoa hwy is excellent they are alway very nice and helpful!!!!!!!!!!
It was excellent. They were very helpful friendly. I would recommend it to others.
Staff is terribly rude and very unhelpful. Asking the guy questions on price and he just shrugged his shoulders. Manager ended up helping me...nice guy
Mark was great! Very professional, couteous and customer friendly!!
We had our RV parked at U-Haul. We were generally satisfied, with just a few minor issues.
This worked out better than we could have imagined .... Just perfect and Eunice was wonderful!
If the rates had increased within reason I would not have moved my boat out of the facility. I did not use electric. just parked. The increase was unreasonable.
VERY NICE AND YOUR HELP WAS VERY HELPFUL. I HAVE RECOMMENED IT.
I was very impressed with the excellent and efficient service.
U-Box is a great idea.
Temporary rental, but had great experience during that time
Very well maintained and clean. Very secure with helpful staff.
Everyone was nice, helpful, and friendly
I had a great experience. They were all very professional.
Service above and beyond expectations but due to weather delays took longer than I expected.
Upon delivery positioning made it difficult to open doors for emptying.
Greatly appreciate all the staff assistance I received.
The process was made better by Eunice. She made the whole ordeal tolerable. It seems the only problems we had were when she took vacation and there was no one to do her job correctly.
Great staff and excellent facility.
The delivery driver was very friendly and got the boxes there quickly. I had just had a bad experience with pods and this was a much better experience. I`ll use you guys again!
Eunice was amazing! We didn`t think there was any way she`d be able to get our U-Boxes to our house, but she used the fork lift to get the boxes to our home. Super friendly. We thought she was great!
Excellent personalized service!
The staffMark, the general manager, was extremely helpful and courteous. The facility is very clean and secure and we are very comfortable have our posessions stored there.
Great help from the staff!
Very reliable and courteous people at this store!!
From the pickup in Antioch CA till the day I cleared out my Ubox in Alcoa TN I received EXCELLENT service from Uhaul! Mark and his crew in Alcoa TN are AWESOME!! Thank you!
Wonderful convenience, and Eunice was very pleasant and prompt!
Eunice? from the Knoxville office was AWESOME! She was timely, knowledgeable and personable...you need more like her!
What an amazing convenience!
Pleased with staff and being shown the RV spot before paper work -
The lady, Eunice I believe, was great to work with. Extremely helpful!
Mark was fantastic!!! A very nice and friendly professional man!
Would not use Ubox system again would not recommend to anyone.Boxes too small Moved boxes out 2 days past 30 day period- was charged for 30 days. Ridicules it is not prorated for 2 days.
Interior dimensions are not as advertized - Smaller
Delivery person went above and beyond. She asked very specific questions about exactly where we`d like the boxes placed.
The staff was great to deal with.
The manager at this location is very helpful and is a great people person and is an asset to U-Haul.
Eunice was great! Thanks so much.
The U-Box reservation was not a pleasant experience, but the delivery and set-up was great.
I was very happy with the staff and all that i could store at this facility! I received A1 service from your staff and will come back again to do business there!
There is a small tear on the outside of the plastic covering for the box. Just wanted to make you aware so that we are not charged for the damage.
My son suggested this to me and so far I am so glad he did.
The team at Alcoa was great ! Eunice? who helped us was very friendly and helpful. Great speedy delivery too !
Both the manager, Mark and his staff person provided above-and-beyond customer service and assistance.
Great service great facilities! Feel really good about our things being at this location.
The pickup storage good shipping bad. Took 19 days told 2 wks. Recvd 2 boxes 3rd box lost, we recvd it a wk later. The latch had been pried open damaging our lock. Staff friendly and helpful.
THE BEST STORE I HAVE EVER SEEN!
The manager and staff were very helpful and went above and beyond showing me the facility.
A service, fitting the needs of most customers. A lot of flexibility is afforded. Needed are more tie down devices on the sides, like lower and higher for stacked items.
Great service. We had to order another pod and they delivered it within 45 min. Awesome staff and awesome to work with.
great location by the Hwy.
The woman who delivered and picked up our U=Boxes was excellent.
Would still be there if we hadn`t moved.
Love this place! Customer service is amazingly excellent!!!!! Staff is wonderful and so helpful!
I don`t know the name of the person who assisted me, but I was impressed with his courtesy and knowledge.
Best way to move your goods on a limited budget.
Eunice was very helpful and the moving company Angry Ducks were very, very good. They were careful with our furniture and yet they got the job done in a timely manner
everything was very good after i got . the girl that delivered our ubox to our home was very nice... she does a wonderful job.. ty UNIS* Carolyn merritt
With only one delivery driver in East TN, it was difficult to have on-time delivery dates and times.
No hassle, easy, friendly people
I had been trying all day to get a haul truck, and the 800 number was rude and would not help me get a truck. The manager of the Alcoa store found me a truck
I was shown my storage unit, where it was located, and how to work my card. The staff member was very patient in answering my questions.
Eunice Geweke was a God send My experience with U-Box out of Phoenix was a nightmare. But she really turned it around. You should feel Blessed to have her on your team!
I would definitely recommend this facility. The staff was very helpful and friendly.
800 customer service,placed on hold a long time -disconnected, called again -rep couldn`t help- ended going to store and assisted better. future help-list items =fill one box
Robbie and Eunice were superb in their efforts to make our move a smooth one. They were thoughtful and caring about our needs. I would recommend them to anyone to have their goods moved.
Would use again if I should need storage in the future.
Everyone was very friendly and helpful. Loved Eunice. She is delightful and was ahoy to deal with.
Customer service was great, but could work on a little more expeditious processing of rentals.
Mark hutchison was professional and very good
Employees very helpful and friendly
Customer service was excellent. Professional operation. Highly recommended.
Love Eunice! Very helpful and kind.
Thank you to all parties responsible in helping me picking the right size unit at a reasonable price.
Convenient hours and supply courtesy carts to use while mo ing items from vehicle to storge unit.
Extremely POSITIVE U-Box experience. NOTHING shifted within the boxes nothing was damaged in transit. Te people in Ithaca, NY and Acola, TN were kind and helpful.
Phone quote did not menyion cost of yrailer at desyination. $26 per day x 30days gor free ubox is huge vb omission.
Clean se ure environment. Friendly staff. Cant say any more as I haven`t moved in yet.
Moving is not a fun thing however, U-Haul helped in anyway possible to make in good.
Eunice in Knoxville TN was terrific! She knows her business and couldn`t have been any nicer. Thanks for all your help Eunice!
Excellent .. beats truck on every level for smaller loads ... need a larger hasp for lock, interior walls would be more efficient, framing prevents max space utilization
They were VERY friendly and helpful!
Excellent product. Excellent service!
Staff was very friendly helpful
Both ends of our move from CA to NC were positive and reliable. Rachael CA and Eunice TN are excellent representatives for U-haul. Professional, on time clear communication. Will highly recommend
I found that it took much longer than expected and was more expensive than other services out there...if I were to do it again I might go with another company.
Had a great experience and plan on using again. Wished there were 30 50 amp power. But a great storage place
We had to change the day the Box was delivered for packing and the driver and moving helpers went out of their way to make it a one day experience to get the box here packed and shipped.
will be using the rv storage facility again
Excellent experience except for my error in not ordering enough boxes. Eunice was very helpful. Much better way to move than having to load everything in one day.
Excellent customer service!
Everyone was very helpful
I was very happy with the Alcoa office and service. I was not happy with lack of communication after it was shipped but I think that was an error on the part or the place it was dropped off.
Andrew was extremely helpful, very good customer service!!
Felt very good about storing stuff good rates
Everything was as expected. No complaints. Staff was nice.
Andrew was extremely helpful and great customer service!
Mark was fantastic. Very helpful and friendly. A true asset for the company.
my only problem was if you are 1 day late to checkout you are charged a whole month..this isnt right..it should be prorated..
everyone was helpful. great place to do business with.
I enjoyed my experience. Though check in and check out required me to do things double. There was always something someone couldn`t do requiring me to call back or come back.
excellent is all i can say will definitely always use
Mark and all the staff at the Alcoa location were very professional, helpful and courteous
I don`t know if I would recommend.... it depends on the amount of stuff to be moved.... Love dealing with women in this job role.... much more customer friendly.
The building that housed unit 203 has a deadly smell dead rat, etc. in it. Please check this out are you will loss customers from the smell. Other wise it was a great storage experience.
The facility wsa very nice. The only reason that we had to cancel was because we needed a bigger spot of store our travel trailer now need 40 ft.
The Staff was very kind and friendly. They were knowledgable about the services. Very helpful.
I WAS VERY IMPRESSED WITH THE SECURITY AND CLEANLINESS OF THE FACILITY. I LIKE THE CHECK IN PROCEDURE WITH THE SWIPE CARD.
I was not present when the delivery was made, but I checked everything out and it was reported to me that the delivery was good.
Friendly helpful. Nice facility.
Mark and Ivan were very helpful and friendly. This facility was incredible compared to te facility I was using in Fort Lauderdale. The use of the carts was helpful.
the only thing that i could recomend would be to offer extendedafter hours to new clientel. everything was awesome, very good customer service and veery personable
Nice people to deal with in knoxvile, tn. Prompt delivery, boxes not what I expected-but secure and convenient. Price a lot better than pods.
Excellent staff. Very helpful. Always willing to help. Recommended to a friend that used them and would definitely continue to recommend.
We were very pleased with our service, and in particular the manager Mark was always courteous and helpful.
Quick easy to register for unit, extremely friendly staff, much cleaner facility than expected, convenient hours, and great prices. I never gave security of my items a second thought!
Quick easy to register for unit, extremely friendly staff, much cleaner facility than expected, convenient hours, and great prices. I never gave security of my items a second thought!
RV storage is a great idea. This facility would be better if each space was about 2 feet wider.
the facility excellant in every way and the staff was always on top of everything
Manager was out and the young man was scrambling to help a flock of customers. He did so courteously, efficiently and professionally. No one got upset or irritated.
We have been very pleased with the help and cooperation the Alcoa TN U-Haul folks have offered us. Their efficiency has made our move across country very easy.
Eunice was very friendly and accomodated me with where I wanted the Uboxes placed. Very efficient and expeditious. Commendable service!
Would definetly use this facility again if need arises.
The staff were very friendly and helpful. Facilities are tops.
Very good customer service. I had stopped by previously for information only, and was pleased with the level of customer service.
This place is so nice n I love it compare to that junk we have at home in Jackson
Helpful staff, friendly. Very nice,clean facility.
So far we are very pleased. It was an easy transition.
The RV storage and facilities were excellent. The concrete slabs in front of the posts holding up the roof hopefully won`t create any issues for the larger RV`s looking for storage.
Very courteous staff facility appeared to be secured which was something I was interested in
Overall experience was above average. Management and staff were very helpful and courterous. Would highly recommend to friends.
The manager is extremely helpful and we have had no problems whatsoever with either the facility or the service.
Great staff that cares about each and every customer. I am totally impressed with this facility. I will keep my unit here as long as I need storage.
This is the cleanest and nicest facility I have ever dealt with. Mark is very customer oriented and so very helpful. Your entire staff at this location is awesome.
U HAUL WOULD CAPTURE MORE CUSTOMERS IF IT OFFERED U BOXES HALF THE SIZE I GOT FITS ONE STUDIO ROOM
Each experience was well taken care of, great customer service. Mark, location manager is
a great asset to the company.
Many people that assisted in my
move all commented on the facility.
Facility is very well maintained and comfortable to patronize.
Staff was extremely helpful and offered several options to meet our needs.
Overall a good experience.
Ensure customers children aren`t running around in the way of other customers. This makes it challenging to move when you are trying to make sure you don`t run over or trip over someones child.
Very helpful and friendly manager. He is the reason I would send friends and family there.
The staff was very helpful. The only negative I can think of is that the building alarm has gone off several times despite being with another customer who is supposed to have 24 hr access.
By far, the nicest, most secure self storage facility in our area.
Seemed very willing to earn my business.
Staff very helpful and knowledgeable. Very friendly.
This is the only place in town we will use for our u-haul needs.
Very saddened to learn that rv storage rates as quoted by phone a week earlier were raised by $10 at the store. GM was abrupt when questioned about the rate increase. 25` quoted $59.95
EXECELLENT IN ALL RESPECTS.
This place is great! Very professional,always in and out with fast,friendly customer service. I will definately go back.
Very thoughtful personnel. Very happy with my rentals.
Manager was very helpful and I would definitely recommend this location to someone else.
This place was great! Staff was very informative and I would never go anywhere else. Very satisfied with the customer service.
The on-site bathroom needs a soap dispenser, but everything else is top notch.
Staff person Eunice was great to deal with. Appreciated her flexibility and attention.
Thank you for all your help and professional service.
The staff here was exceptional. The manager made us feel like we were family and that he actually appreciated our business. I would recommend this uhaul facility to anyone.
The people at this location are awesome. They are very friendly and helpful. I was very, very pleased with the attitude of the staff.
Everyone was great. Very nice and helpful. I wouldn`t choose anywhere else!
Great people to work with!
Mark, Carl and Greg went beyond terrific customer svs. They were outstanding. This is a great facility with wonderful employees
They were fabulous. The Service was above and beyond. I will use them again and I will recommend them. U Box is a great addition to the U-haul family.
Very well maintained and staff was very helpful. Glad I stopped by.
Delivery 4 hours late. When I ordered it, I listed the furniture involved. No size choices offered. Unit way too small - half my stuff under carport.
Great facility and great people too! I would recommend this facility to anyone in need of storage. Love it!
The staff was great!! Every company should have people like them on their staff. Best customer servive Ive ever experienced.
I appreciate the helpfulness and the professionalism of the people at Uhaul moving and storage of alcoa.
The person delivering the box was friendly and helpful.
Facility level of service was excellent and it was a excellent experience.
Good experience. Excellent facility.
Every one was very helpful. I highly recommend them.
Very nice facility, plenty of options and availability, and great staff!
very well managed and clean and accessible
Great, individuals were friendly
I am really impressed with this place and the willingness to help that the workers have.
When calling around to find storage unit, your customer service on the phone helped make my decision to store with U-Haul. Once we got to the local center . . same excellent customer service.
Very well managed, I was very happy with the staff and storage units. I will recommend everyone to use Uhaul in Alcoa.
The staff and facility were top notch. If in the future I am in need of another storage I will not choose any other facility but this.
Thank you to the general manager and Shanon, you guys are amazing and made it so easy for our move
The were very nice. They treated me and my family as people not just another customer. I would tell everyone to come to this location. The bathroom was very clean and pretty.
mark Hutchison is the best.
Very happy with experience, so far.
Shannon was extremely helpful nice.
Shannon was extremely helpful nice.
I was very satisfied with my overall experience! Would use again.
I could not have completed this very stressful day without Mark and the other gentleman. They were WONDERFUL!!! I appreciate all they did to help me through the insanity.
Very professional and welcoming
The security system access is unreliable. I deserve a refund as 24 hour access was part of my contract but failed to meet my needs.
Excellent customer service!
Mark was amazing! Extremely friendly, professional made us feel very welcome. He took all the guess work out of our decision on what to get. Went above beyond to provide outstanding service!
Actually, this was the best experience I have ever had with U Haul in general and I have used U Haul more than 10 times. I would highly recommend this location and the storage facility here.
Mark Hutchinsin general manager has always been helpful and always accomadating. He is a true asset to your business in Alcoa. Keep up the great work.
The staff was knowledgable and helpful.
The storage units were very clean, the office/store area smelled like smoke.
the manager was extremely helpful and went above what was expected of him. this is a very good facility.
driver was so helpful and friendly!
Mark was very helpful and I will recommed U-Haul to my friends and family
Mark has been wonderful to work with!!n Super friendly and very helpful!!
Unusually excellent service and products. Brought my storage business there because of Mgr. Mark and Team. Free first rent doesnt hurt either!
The Mgr Mark was very friendly/helpful waskind/understanding went above/beyond the call of duty 2 do excellent customer service.Thank you!Thats hard 2 get now days. I appreciate that.God Bless!