Customer Reviews for U-Haul Moving & Storage of Anchorage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Anchorage
Make sure everything works before you sign a truck out to a paying customer , and make sure the truck is ready to leave at the pick up time not 2 1/2 hours later. And inspect the u-hauls to make sure they are clean before handind them over to the next customer.
The customer service and promptness were great! The trip was unsafe due to tires not made for road conditions in Alaska. We were unable to get up some simple roads, that were plowed! I thought we were going to get stuck a few times!
As with anything there's always room for improvement, but, you guys have always done a wonderful job with the service you provide here.
Tires seemed to have good traction and plenty of tread, but had difficulty getting uHaul truck out of driveway after it had snowed a few inches the night before. Not a winter conditions driving vehicle.
The agents in the store were very helpful, if a bit frazzled by the weather.
When you return the U-Haul trucks the associates at the should be a little more courteous.
Good place although very busy with limited space for pick ups and returns and other personal vehicles. They make that up with above average customer service and they mostly get you in and get you out pretty fast.
I could not find any hooks inside the uhaul truck to strap down valuable belongings
Just wish you took my crazy nasty untrustworthy ex belongings out the storage unit and burn it. Other then that you guys rock
Thank you! Keep up the good work!
So glad there was an after hour drop box. Great service and equipment.
I used the free boxes available. They were ok, and actually I didn't have any problem at all.
Great crew, Brandon Capps went above and beyond, loved the curbside check in.
Hassle free from Alaska start to New England finish.
My experience overall with Uhaul was excellent in the beginning. I arrived, and had the keys to the truck within 10 minutes. The end of my experience was not so great. I noticed that the fuel gauge was not where expected so I went back into the store and had an employee sign off on the actual fuel mark (@ 1/4). When I returned the truck I was charged for not putting fuel back into the truck even though the fuel was higher than the 1/4 mark when I left. Due to ME putting fuel in it. Once I received my receipt I noticed I was charged for fuel. I called the store and explained to them to situation and they said the service desk would call me back. Now 2 weeks later I have not heard anything back, I know it is an $8 charge, but this is dishonest customer service. I would like to be refunded the fuel charge.
Clean inside of windshield
My trailer fell over, and the staff was both helpful and extremely friendly in a time when I needed it most. They also had a good sense of humor, which I appreciated and helped me out.
The guy that was there when I took the truck back was rude
Super nice people very helpful
Friendly Professional Service w/ good rates.
Your trailer kept popping tires in the middle of the Yukon. We waited 5 hours to get the 1st one fixed, then the next one popped 50 miles later. We didn't have a phone to call your toll free number, so we were on the whim of the one guy 5 miles down the road that had a phone and called the Uhaul repair guy he knew. After getting to Whitehorse, 2 days behind since we had to drive so slow because they replaced the tires with the wrong rated tires. So now all of the tires were getting hot AGAIN and about ready to explode. We found directions to a Uhaul that was thankfully open since it was Canada's Thanksgiving and everything was CLOSED! I have a weight ticket saying I was under weight. BUT according to Tracy your GM from Alaska, the records said our tires kept popping and not your faulty traitor. That they have no record of us getting new tires since we didn't call your number since the nice man called for us. He took our contract number, and had paperwork. I can't make him submit it. The guy, Paris, in Whitehorse never allowed us to talk to Tracy when making new arrangements to get us a different Uhaul. He said we would be refunded with no problem after talking to Tracy.
When we called to get said refund, the GM (Tracy and Jaime) of Anchorage was RUDE! She told she didn't care about our claim any longer and wouldn't transfer us to her boss or give him a message. I am still waiting for him, John Norris, to call us. All the GM could do was give us hindsight, you should have done this or this. At the Uhaul location we were at in the middle of Canada, all of the other 6x12 trailers were broken. It was Canada Thanksgiving, so he, Paris, said it couldn't be fixed. He told me he could rent us a van and another trailer, so that's what we did. Because that's how he said he could help us. Again we never talked to Tracy and believed him. Now I get to pay $4300 worth of Uhauls not including gas, and only get a measly $600 back for not even getting 500 miles into our 4500 mile journey! He never said anything about another Uhaul location having a trailer we could rent or that it could be fixed. I was on the whim of anyone who could help. We had no phones and it was a holiday. Do you think I really wanted to pay another $3,000 dollars plus gas for another vehicle, no!
I do not appreciate being yelled at on the phone and told to be quiet and listen and that she doesn't care about my claim. Then no one else to talk to above her about how she treats people! I will NEVER rent from your company again and will recommend all of my military friends and family to do the same.
Rented from this store several times before. Their professionalism could serve as an example to many other industries. I really wish they serviced more product lines so I could go there more often!
We had to trade out the truck as soon as we drove off the lot because the emergency brake sound wouldn't stop. This delayed our move but they were quick to help us.
I have used Uhaul may times here in Anchorage AK. We use this store for our business moving & hauling needs 4 or 5 times per year. The Old Seward Hwy store is the best location to work with. The staff is excellent! They are helpful, friendly & work very hard to resolve any issues you might.
I had the truck for 7 hours and was charged more than double what I was told.
this company is always top drawer.
Everything went very well for me. I had reserved on line and the needed information was on file in the computer.
The vehicle was ready for my pickup, so I was in and out after signing the paperwork. The customer service rep was very professional and friendly.
Storage is expensive and the late fees seem slightly predatory. But, that`s life. The staff was exceptionally helpful and friendly. The manager Tracy, was very helpful and I`ll miss working with her.
Don't have customers standing around waiting on lot personnel to appear so that your customers can get on with your move.
Mirrors were very dirty, inside front windshield was dirty/smeared.
I rarely give "Excellent" ratings on surveys like this....so don't feel offended... :-)
The van I rented was adequate for our moving needs and I thank you.
We had many issue, truck was dirty, broken glass in truck, somone was cut. Took 38 mins to start truck, road like it had no shocks. headlight knob missing, cut finger attempting to use the metal part to turn on lights. Attempted to contack occice, we were hung up of X5, talk to corprute office, they stated, the local office stated no manger until Monday, and cut communications off with them. I was quoted a 100.00 deposit, and they charged the driver of the truck, 130.00, so he had to put it on his credit card. All this was unexceptable, My dads owns a business, I've never had so many rude people to deal with. The good thing was they did not charge us for the truck at all. But I will never use this service again.
Poor access doors don't work computer Check in and out very slow employees frustrated by this to almost being embarrassed felt sorry for them
Inside windsheild dirty otherwise it was fine
More people working the front desk area
The site is very congested but the staff make up for it with their friendliness and helpfulness.
1) Stop the fuel games, have the truck filled up, ask that is be full at return.
2) Advertise Reality not falsehoods, It's not just the price on your poster, the big trick is in paying for mileage, be up front about that, then people can see their is no deal, right off instead of the insult when you pay at the end. You leave us with a big memory of being ripped off.
Truck cab was filled w dog hair.....smelled horrible.
The whole transaction was smooth, efficient and pleasant. The yard was a little cramped, the office area was cluttered, the truck could have been cleaner. But, overall it was a really good experience, I will call U-Haul anytime I move. The prices are very reasonable.
Agent was not trained.
Not a good experience.
Check-in was slow, but other than that. It was great!
I would recommend the place as I know of no others in the area. The truck was not 'clean' altho it was cleaned out. The floors and cup holders were in need of a good scrubbing... very dirty and sticky.
I was told at the time of rental that the fuel was at full and I should return it the same. I drove the truck 10.8 miles and added almost 7.5 gallons to the tank before returning it. When I commented on this at the return I suggested that they simply remove the mileage charge to be fair. To my great surprise the agent estimated the amount of over-fill and at the price I paid for the fuel and then credited my rental fee with this over-fill amount. I was amazed and very satisfied at this result. Cudo's to this operation and I am happy to plan to be a repeat customer.
I get charged a 25$ cleaning fee for a little bit of dirt, but I don't get reimbursed for filling up the gas tank over the level that was given to me? That's legalized theft in my book and I will never use u-haul again.
Very easy transaction and the Web component worked very well compared to other apps & links. Staff was very courteous and helpful. LN
I've rented from this location in the past. During this rental the front desk was a little slower than usual. The two young ladies that usually work the front desk were not there today. They are very efficient. My turn-in went very smooth.
The customer service at this location was phenomenal! The truck I used was clean and ready on time. When I brought the truck back, I was greeted with a smile and quickly helped. I would definitely recommend this location to a friend or family member. Thank you!
Location was perfect for me. The early morning staff was very friendly and professional. Same for the guy that I checked in my return. I've yet to see the final bill on my credit card so fingers crossed that came out OK. I've yet to find someone that can tell me what the environmental fee is for and why I'm not told about the fee making reservations and why it is not advertised.
When you reserve a truck for pickup at a schedule time. There should be a line for pickups for reserved trucks. instead of having to wait for people who did not schedule a time and reserve a truck. No redundancy! I called to reserve the truck gave all my information and credit number over the phone. When I went to pickup the truck, I had to give all the exact same information again. It should have already be on file. I know we have to confirm the fuel level but I brought it to the U-Haul's associates attention and the guy went out there instead of it being 5/8 it was below half of a tank but he put he marked it as half a tank. All I am saying is- Integrity. Just the principle. If I would have brought it back a little below a half of a tank U-Haul would've charge me extra. I did not want to waste my time to tell them the difference. Also, the person who checked my vehicle did not check me out while I with the truck. I tried to hand my documents. He just looked at me and checked the vehicle in and then told me to go inside to get my receipt. I used U-Haul personally and for business but I usually just get checked outside instead of having to wait in a line again. The lady inside said because of the receipt. He did not ask me they had my email address. You guys usually mail it. Maybe the guy was busy but I do not think so...there was not many trucks out there waiting for service and he was not alone.
Everything was good. It was really expensive. That` seems to be the norm in anchorage, though.
You have great personnel and well-functioning equipment--can't think of any way to improve on that!!
Seems like you could pro rate a late return I was a couple hours over due and had to pay an entire second day.... I'm sure that was in the fine print ... But I have never got a rebate for returning early ... Still a good place to rent
Not much, this was much easier and faster than I had expected. The most time consuming part was the 5 minutes waiting in line to return it.
Folks were very helpful. The young man who hooked my trailer was very patient and helpful. Thanks.
My company reserved a 15' van via your website on 7Oct2015 (the day before I picked it up). My company chose this method because in theory (advertised and recommended by the website) the check-in procedure would be faster and efficient while using a cooperate credit card. That was not the case at all. On 8Oct2015, I arrived a few minutes before 7AM and waited for the doors to get unlocked. A few minutes after 7AM the doors were unlocked and I proceeded to the check-in counter. I informed the gentleman behind the counter of my reservation, and gave him my name and driver's license after he asked for it. The gentleman then demanded that I produce the credit card used to secure the reservation. When I informed him I did not have access to it (the reason my company secured the reservation via the website in the first place), he asked me if I had a PERSONAL credit card to swipe as proof of my identity. If I would have had the company credit card, would I have been required to produce a personal credit card as proof of my identity? He never explained, and I suppose I'll never know for sure. Nevertheless, I did have a personal credit card but refused to swipe it as my company had already used their credit card for the reservation. Maybe I misunderstood his justification, but I am confident about his exact words. He then insisted that I give him a number to reach my supervisor so that he could confirm my identity (even though he had seen my drivers license seconds earlier). I informed him that my supervisor would be in at 8AM. He said I would have to wait until 8AM unless I swipe my personal credit card even though I had the option to choose NOT to use it as payment, when the question would get prompted on the display. Again, I refused. He then asked me if there was anyone he could call to verify my identity. I told him my wife could verify that. He asked for her number. I then asked him how was he to know the person I get him in contact with was indeed my wife, if he never met her before? How was that a second form of identity proof? He said it would be considered proof because he would make the call. That insulted my intelligence, to say the least. I reluctantly, and what I felt as being under duress, gave him her number. He called my wife, identified himself, asked her if she knew me and she and answered his question. She has since informed me she was strangely confused and felt like she was harassed by this unknown person wanting personal information. The gentleman finished the transaction in a not-so-professional manner by what I felt was an attempt at intimidation to get me to authorize or agree to additional fees your company typically offers (insurance, etc). When I refused, he said, "Ok. Then you're saying you're going to immediately pay for the full value of the vehicle ...", etc. I chose the option, received the key to the truck, and departed. Yes, I was aggravated and insulted.
What can you do to improve for th
waited 10 minutes to drop off trailer with no help.ended up just dropping the trailer in front myself and left so I could get back to work.
I liked how cheap and affordable it was. Even if it was less than a month that I used the storage still was good enough for me. Thank you
Ramp was so full of mud and sod we needed to find a water source to carry pitchers of water to wash down before we could bring our equipment on. It was a very busy day for UHaul and ordinarily it wouldn't have mattered but we were on a tight schedule for a performance. Rest of rental was great as usual.
The staff at this location has Always been friendly and cooperative thanks
I was over charged and no one has fixed the problem yet. I got transferred to customer service and hung up on.
There is a leak in the right front area of the box. Luckily none of our goods were damaged.
Upon My arrival, Dan the customer service rep. laid into me with a tone of annoyance. I decide to ask him why he was being so rude for no apparent reason. Dan stated, " I'm not supposed to be working today!!!" My reply, " and how is that my fault?" I told Dan that I've used the Old Seward Location numerous times because of the impeccable customer service. However after today's experience I will be taking my business to a different location.
staff is very helpful and friendly!
Truck was good, handled well, it did have a large "hole" in middle of front window. I expressed concern about it but two of the maintenance crew blew it off. I drove from Alaska to floRida and wondered, if the hole might a problem but again they did not think it would be a problem. It wasn't . I also had to tighten one of the tire straps because it kept loosening, this was until I stopped at a gas station in Oregon where the uhaul guy there fixed it. Overall a good trip and truck was good.
Confirm hours with vendor.
Backpackers inn closes at 8pm no 11pm as listed. Even spoke with operator.
Spoke with backpacker operator he said they observed 8pm for. A while. Cancelled rental drove back him 50 miles drove back next day and walked into Seward Hwy branch. They were great
Be more informative and highlight the contract areas that would most concern the end user. Have fuel in the tank at time of pickup and don't put that first fill up onto the customer. Be understanding and offer polite customer service vs. rude and overly impatient.
The line for check out was about eight people with three stations occupied when we checked out. That was satisfactory. The owner wrote our business. However, in the evening, when we returned the eight customers had to wait a very long time with only one station receiving business. The lady, although harried was very thorough. Just had to wait fifteen minutes.
Check-in was fast and efficient.
We needed to use the facility for a few months while we were selling our house. We were very pleased with the help we received
I have no suggestions. The service was excellent
You need more than yes and no answers if you want real information. The truck we were given had bad windshield wipers and half way to Oregon the drivers door latch broke. There was no instruction on the transmission mechanism to slow you on downhill drives.
Aimee (I think was her name) was very friendly, efficient, & knowledgeable. She checked me in for rental & was the agent for return. The lot checker was super courteous, too.
The rubber insulation on the trailer door was falling off, which made it harder to open/close, and our stuff got wet/muddy. The barn door design works much better than the garage door (which we had). Rental price was also twice as much in Anchorage as lower 48.
Was a smooth rental. Got the truck we asked for with no hiccups in the rental process. Thank you for everything!
Hi my name is Mr. Brian Spindler
Here is a contract # 97087955 I advise you not to overlook my comment for I'm very dissatisfied on the experience I receved at this particular location...!
I placed a deposit on a reservation for a box truck I was advised that I would be picking it up at a different location this is the location that I have my issue with it a believe it's quality tire and auto. When I went there I patiently sat and waited to fill out the paperwork and I was running tight on time . At this point the gentleman takes me up to the truck after informing me that it only has a quarter tank of gas. He opens the back of the truck and it's nothing but tires he shuts the door I tell him that ain't going to work. He at that time gets in his car and drives off. I sit there for a couple minutesand call the U-Haul number again. And the guy on the phone calls were the location iMac. A gentleman in a blue jumpsuit comes up to me and starts harassing me unaware that my speaker phone is on still with the U-Haul gentlemen. You guys tell me how I was supposed to give him a 24 hour notice how he's using the van and how he did not want to be a dealer for U-Haul. Then he's telling me all the guys coming back with the van for me to wait and any still being angry with me at my window I check with the guy on the U-Haul phone and I ask him are you hearing what I'm dealing with he says yes I do and at that time he advises me to go back to the U-Haul place on old Seward Highway he's apologizing for the conduct. At that time then gentleman at the qualities auto place again is standing at my door of my vehicle my window open pretty much you know with an attitude. So for my safety I immediately leave and go back to the original U-Haul place that I called.
While in that facility my phone rings and it's a gentleman from the quality used auto whatever Annie's asked me hey the vans here finally might want to bring it down to U-Haul he starts yelling at me over the phone how he know he don't want to be a dealer for U-Haul he's angry with me even more in at this time I'm in the U-Haul place and I asked them are you hearing this and they're hearing it I can't believe the guy saying he don't want to be a dealer.
I truly felt threatened I truly felt let down by U-Haul my appointment ran late.I paid full price at the end of my ordeal where I believe I should be compensated for being threatened and all what I went through you should not allow this one place to continue to represent U-Haul and what I remember the quality service it once was.
On a Nother note after hearing of the bad service that I got earlier that morning a general manager by the name of Traci Huberty was able to get me on the road . I do appreciate her service. But overall I believe I need to be contacted and I believe compensated I don't think anybody should have to go through that I can't really put it into words. Dangerous
Made my move so much easier and faster. Also made my son's day riding in the big truck :)
Excellent customer service!
The staff went above and beyond to ensure I would be safe with the appropriate trailer and equipment for moving my refrigerator. Excellent crew demonstrating outstanding teamwork.
We were very satisfied with the Anchorage Uhaul location. Prompt and easy communication, on time, and professional.
Very busy terminal. Not much room in the lot and the drop off sign was blocked by a vehicle so there was no indication where to drive to. The lot staff was a bit gruff but that is probably due to managing the volume in limited space. I needed a refund on a lock I purchased b/c the key broke off. They couldnt seem to find the one person who could override the register. I had a ride waiting for me so that was inconvenient.
The employee who connected the U-Haul 6X12 trailer should get an award for most patient guy in the world. I'm a first time trailer carrier and he made me feel confident I would be able to handle the trailer and cargo in tow. Went beyond what his job description entailed. What an angel he was/is.
I traveled all the way from Fairbanks, Alaska because Fairbanks didn't have what I needed. It was well worth the extra miles to receive such great service.
Awesome crew and great customer service.
Both times I went inside no one was at the desk area. The trailer worked fine and had no problems. Online sent me to a place on International that didn't open until 10 AM so I went to Old Seward location. Hook-up and Unhook was good.
The truck was clean but it was given to us with a bad battery. It stalled out late at night at the location we were moving from and that was only 3 miles away from the pick up place.
No was at the location at 1830.
Very helpful and set me up well and answered all my questions...and I had a lot! I'm an old fart!
Pick up/drop off area is pretty congested. Rework that area to make pick up/drop off more friendly for people trying to return equipment.
Good service. Good driving and operating truck. Good price for local move.
All the staff was very friendly and accommodating.
Stop raising the rates on the storage units. Once a year maybe but this is why I left because of the constant increase.
The guys at the desk were sarcastic and a bit condescending. It made me a little uncomfortable.
This location had excellent staff and were very helpful. I wish all of their locations could hold the same high regard for customer service.
The only disappointing thing was when I came in looking for a trailer about a week before my trip, an associate there said there would be no way I could get one and that she couldn't even try to make a reservation for me. This definitely put a lot of stress on my moving trip out of town. However, I contacted the main call center and they said I could for sure reserve one. The main call center was very helpful and friendly. When I went back to this location a second time to pick up my trailer, I worked with a different associate and she was incredibly helpful and friendly; so were the associates who attached the trailer.
The service was very friendly fast
truck did smell of fish though, but not complaining.
I won't ever recommend U-Haul. The customer service is the worst I have ever encountered.
All I asked for was a receipt that I could actually print out. What I got was a rude man that transferred me to some "corporate" location.
Thomasina was unwilling to assist me as my name was not on the contract. It's a business contract and I am the bookkeeper. I had to have my boss get on the phone as ask her to speak with me.
The bottom line is I requested a pdf file, not a gif attached to the email as I am unable to open the gif file.
In response, Thomasina sent me the exact same gif email and then hung on me.
NOT a very Nice experience at all !!! I shall now ensure that my company never rents from U-haul again.
Inside of the trailer was covered with dirt so we had to clean it before we load our stuff.
The rep at this location overcharged my credit card after I returned the vehicle as promised per my contract. This is unaccetable and total unprofessional. We dropped off the vehicle after hours and have a taxi driver as our witness who later took us to the airport. The people at this location are unethical because they placed two separate charges on my Amex on 9/10 and 9/12. The vehicle was returned on 9/7 at 9pm. Apparently the rep recognized the return date and put a charge on 9/10. Then, the rep put another charge on 9/12 and showed on the receipt that the returned date was 9/12. That is totally wrong. I need someone to refund the amount to us immediately otherwise I will file a complaint. You should conduct business morally and ethically and this reflect a negative image for u-haul as a brand and company.
Zero complaints! Pleasant at the counter and the fella hooking up the trailer was outstanding. Thanks a ton, John
Picking up the truck was quick. The lock on it did not fit the key I was given so when I dropped it off after hours, I had to leave one of my locks on it. Other than that, great.
Trucks are too damn stiff. No reason for the front suspension on all the trucks to be that hard.
The truck itself was great.
Nothing. This location has provided me excellent 'not -going -anywhere -else' service for many years
You guys were exceptional and met all my expectations!
I found everyone to be very helpful and courteous.
Cargo van was easy to operate, clean and ran very well.
Rates are reasonable.
Nice facility. Helpful folks.
The expedited on-line check in really helps make it go quickly. Very good thing to do each time.
Courteous professional service in my view
Rental cars get vacuumed out but not the case with uhaul. There were some tracked in dirt that the uhaul attendant refused to clean himself and would have charged me $25 for. When I swept it it was about 1/4 cup of dirt, very light tracking, why doesn't UHAUL clean their own vehicles like other rental companies? Poor customer service
Very enjoyable experience as much as moving can be enjoyed. Thank you.
Nothinf ween youer the best no one can bet it u need more ford that will fix it all
The storage facility is fine. Clean and well-maintained. But driving access is always blocked by extra Uhaul vehicles they are very disorganized. So it gets a C.
First truck dirty smelled like cigarettes, beer, very dirty. Called and they exchanged the truck. Terrible smell. They were nice and helped
Need more sales counter representative. I waited a little bit but it's okey I was not in hurry. Thank you very much for your great service. In the future I will choose again your business location. God Bless You All!
Excellent staff! This place is crazy busy and the people working here are fast, efficient , and helpful. Great Job!
Did an after hour drop off.
The tires on rental trailer need to be balanced. The trailer vibrated badly above 50 mph. But the service was excellent by all the UHaul associates I dealt with.
the truck was wiped out as I approached it. The tech who returned it to service should have cleaned it prior to sending back into service. The truck was parked for 3 hours and the tire inflation warning engaged as soon as it was started.
Great experience, new van, we hired for 3 weeks and got a great rate.
Everyone was helpful and nice on the day I rented the U-Haul. I don't have any recommendations for improvement.
Get the correct email address, you have emailed the wrong one.
The parking lot situation is pretty rough. It's always pretty clogged and difficult to get in and out. That is the only reason I have some reservations about the location.
Management did not come into the store, to open it. So, customers and employees were waiting outside. I waited an hour and was given the run around when i tried to call for a new pickup location. Finally, an gour and half after opening, an employee showed up with keys. All i received for my inconvenience, was a $20 discount.
The u haul drove terrible! Needs maintenance and it's scary that you give out vehicles like that. Second I filled the gas tank back over the limit and when I called about it the lady was rude and said I needed to read my contract where it clearly states no refunds. But I think that needs to be clearified by the salesman in the beginning. Other than that the customer service when I first arrived was nice.
I recommend that if someone is going to use a uhaul to travel a great distance you educate them not the importance of using the overdrive as well as checking the oil. I read the information I was given and these are normally things I do anyway, but the gentleman at the location I rented from just gave me the keys and told me to have a good trip. If I was in experienced this could have been a great liability to your company. Other than that, it was great and if I ever end up moving to Alaska and have to drive my stuff up I'll definitely be using uhaul. Thanks for everything!
They sent out a my rental truck with a worn rear tire and front end alignment problem for a 2500 mile trip down the Alaska highway culminating in a tire problem in Alberta that cost me 5 hours waiting time and inability to make a Sunday eta at my new location and having to unload 2 trucks with only me and the other driver after I had 2 other people standing by on Sunday to do the bulk of the unloading. My truck should never have left alaska in the shape it was in. I expected more from uhaul after I had spent over 6000 dollars with them on our move to montana
The attendants outside did not help the people in order. I was passed 3 times until I finally spoke up. There were a lot of people picking up equipment. Once I was helped everything went very smooth.
More people to check in & check out
The van was so dirty, we were embarassed to drive it. The engine sounded funny, we were afraid it might stall, thank God, it did not.
I'd recommend it to a friend because I know where it is and it helped me get my job done. The truck was fine. The counter staff was distracted, overwhelmed and a bit too informal for my taste. The arrangement of the counter area is messy and confusing..
more parking and truck return space, but it is run smoothly as is as well
There is way to many vehicles stored all over the lot. Anytime someone parked in drive space to unload no one can get through because of all the u haul vehicles scattered everywhere.
Nothing, the u-hall personnel were so nice & professional, it really make a nice experience even nicer when the crew are really nice to deal with.
Truck was beat. Ignition switch fell apart while on rental and I had to fix temporarily. Also, mileage out was incorrect, correction was noted by yard attendant but final billing reflected wrong mileage - only a few miles off but every mile counts!!
I recently rented a pick-up and a 6X12 trailer, all went very well, the equipment and the agents were great...
you might post the interior dimensions of some trailers are less than the sizes advertised, other than that I had a good experience with U-Haul...
As always, I can count on Tracy and her team at this U-Haul location. This was a personal move and it took longer than expected to pick up the truck timely. The staff handled it great making it a non-issue for me. The truck was perfect for our move and ran like a dream. Thank you for another great experience!
Truck we rented had McDonald's wrappers left in it from previous renter. We were told to just leave the keys at the counter and then received a call a few days later saying we hadn't returned the truck even though the keys were on the rack behind the counter. Otherwise the experience was as good.
Unit closes too early for access after work.
UHaul vehicles being stored in loading areas making it difficult to access storage units. Not enough space to enter comments here.
It would be nice to see a break down of the charges I was being held accountable for.
When I booked my truck rental, I was quoted a different amount than what I had to pay, even though I showed them a confirmation from them with a different amount. I was told to accept higher rate, or I couldn't have the truck. The truck smelled so bad of smoke, I puked 3 miles down the road at Fred Meyers. I complained to head of customer service in AZ, and was told they would find another truck within an hour. Waited 3 hours, but was never called back. I spent $25 on Febreeze, so I could drive without puking. For some unknown reason, I was charged a $25 cleaning fee. There were numerous X stickers showing damage to the vehicle. One was on windshield crack that was over 24" long. I spoke with someone in AZ, their call center, about no call back from head of customer service, and there were no notes in the computer about my complaint, or mention of a call back. I have requested Uhaul to send me a copy of our conversation, as all calls with them are recorded, so I can complain to someone about this awful experience. I was highly disappointed with this ecperience.
Insure the equipment is installed correctly before having your guest move in their household goods
They should have more cashiers available.
I would tell them that they would be charged on gas. You are very welcome on 6 plus gallons of gas.
NEED MORE PARKING SPACES - NO WHERE TO PARK WHILE RESERVING VEHICLE
Truck ran poorly barely made it up the hill. Checking in took 30+ minutes and I already had a reservation and prechecked in online. Difficulty getting truck to start after turned off truck was dirty when we got it.
This facility is very inconvenient
Super amazing people and helped with an unforseen event. Highly recommend
Great Staff. Everything went smoothly
Great staff. Good to work with.
Truck needed oil change. Transmission was acting strange. Customer service was mediocre.
Great customer service. Patient and helpful! Will be again
The 15 foot moving van which was rented smell like an oil fire burning inside a full ash tray. The windows were filthy.
The van was picked up at 330 in the afternoon and dropped off at 600pm 3 days later, yet I was charged for 4 days due to the 2 1/2 hour difference. I feel this was ridiculous and likely will guide my business elsewhere in the future. Very poor experience.
I would have change nothing they were very helpful and polite, had an excellent experience with them, they had what we requested ready for us on the day and time for pick up. Thank you!
Easier access in and out of lot. Equipment definitely was well worth the money.
Mileage and fuel were not as on contract, but there was no issues making the correction other than the few minutes it took.
Though the access hours were convenient, it would of been more convenient if the storage stayed open till 8 pm. Besides that, it was a great experience dealing with uHaul.
I wish the price for 2 would be a bit cheaper as for the move we had to get rid of a lot of household goods. But I do appreciate the service
Thank you for everything Uhaul
Ihad a little damage to several pieces of furniture. Overall was not too bad.
I would like to see you be able to prorate the month. For an example, if i am billed the 1st -1st and I want to move out mid month I should not have to pay the whole month. Bad customer service.
Too pricey for storage unit, was small for the largest available and no light inside the unit.
Its stated that I have 24 HR access, but yet I was told that when the business is closed so is the access to my unit. Puzzled.
I have been a customer at this location for well over a decade and have always had great service.
Parking and traffic flow at location was horrible. Inconvenient to access unit. Increase in rate every year for a small space.
Staff was friendly and helpful.
Communication was awful. I got the run-around every step of the way and then they delivered my box to the wrong location.
EVERY TIME I went to my unit, it was blocked by a Uhaul vehicle. It made the 24 hr access impossible and normal hours frustrating. I spent 20 min tracking down an employee and waiting every time.
The manager handled my transaction. She afforded the opportunity to view some units for comparison then rented two suitable storage units.
Would have liked to get an email back from manager when I submitted it over a week ago.
Staff was very personable and helpful.
Very unorganized, untrained employees, security severely lacks
Anchorage U-Haul has come a long way, I was pleased. It used to be horrible, now it`s excellent, thanks,
Very good experience. Got a truck and storage unit the size I wanted on very short notice- made my whole experience of moving a lot less stressful.
I found the customer service was professional and helpful. Thank you.
I am going to miss amy. she was very nice to me
I had a very supportive experience - thanks to Rikki`s assistance - in obtaining and using my new storage unit. The size is good. Not thrilled with stairs but at least its heated. Everyone was nice.
No, it is extremely difficult to access storage unit due to their excess rental fleet parked along the storage. Often competing with other customers for parking.
The service and staff was great. Very friendly and helpful, but the overall outside storage facility is too small and cramped.
Driving between buildings is unsafe. I injured myself because of all the u-haul vehicles parked around the buildings. Call me 9073010678.
Storefront was poorly laid out, the entrance had been haphazardly relocated to a side door
This was the worst U-Haul store and storage place I have ever been in and I would not recommend it to anyone.
The fact that I could not contact a local represresentive, only a call center caused me to move IMMEDIATELY!!! I had a simple question. No one locally would cal me back.
I have no complaints The staff was very helpful and knowledgeable
Overall, I enjoyed my experience of renting a unit from U-Haul. My only complaints are the lack of lights w/in the unit and the early closing times - extending the hours to 9:00 pm would be ideal.
Great U-Haul! I didn`t know they didn`t pro-rate the storage but they still worked with me after moving out of my storage unit only 5 days after paying it. They saved me $150 bucks!
when I came into the store they seemed really busy but very short handed they probably need to bring on a third body to help with any issues that may arise and help customers get out quicker.
Everyone was extremely helpful to make a stressful moving experience pleasant
All of you were wonderful!
free storage promotion that offered one free month with every trailer rental, good for one year, could be used at any facility, could be transferred to anyone. Horrible experience.
Access from the street is very difficult, and the lot is very small, causing traffic constrictions at busy times.
It became too expensive for the limited service. Frequent raises in rent, shorter hours, long waits for help, and no return of unused rent. There are better options.
It was very hard to access my storage. It was hard to find someone friendly or helpful to answer questions. I hope I never have to go back there.
No pro-rated final month refund although even 5 days after payment. Poor business practice: I won`t return or recommend. Also, no drive-up heated unloading area last winter.
Tried to charge me an extra month
I had no problems with this shop. all of my problems was in Florida.
Traci and staff went beyond my expectation to make sure I had a great experience at U-Haul! Two thumbs up!
The box to TOOOOOOO small for the price!!!
Customer service is awful. Poor professionalism. Cramped lot, can`t even load/unload into storage unit without employees making me move my car constantly. Very aggravating and inconvenient.
Good storage, good access . Military discount! Decent prices.
service attendants very helpful.
It was a very positive experience all together and I would recommend U-Haul to others in my same situation.
found out that because my 4 boxes were on two diff. contracts that i was charged more for shipping than should have,will i get reimbursed, i really doubt it
The Anchorage location was great but the national call center is another story... they flat out lied to me about reserving a first floor unit. Not cool. The call center would get a poor rating.
The staff was very helpful and assisted me with everything I needed. The customer service was excellent which made my move easier. Thank you uhaul of anchorage.
Staff always willing to lend a hand or offer help.
Accommodating staff with excellent customer service skills.
The staff on hnd was there to assist with our storage door being off the track and our uhaul trailer door being frozen shut. The young man on site helped us right away which was nice.
Need to provide better customer service. The U-Box and shipping of my items were ok. I just felt like customer service wasn`t organized, rushed, and sounded chaotic over the phone.
My u-box was extremely late and new charges kept popping up. This was probably the worst experience I have ever had moving. I will let everyone I know who is relocating to not use u-haul or u-box.
Box was in poor condition. Hinges were bent and wouldn`t accept locks. Ramp couldn`t be used due to angle on trailer. Didn`t need movers but two showed up. Refund due?
When securing the unit the 10X15 was quoted as heated. When I arrived the 10X15 units were not heated. I changed to a 10X10 heated unit and hope everything fits inside.
I am pleased with my overall experience.
Service was good. It is sometimes difficult to deal with vehicle traffic outside/around the site. Tight fit especially if there are multiple propel loading or unloading storage.
Thanks for being the only place with a shipping crate tha comes to Alaska
Access to the rear building can be tricky with a trailer -- it`s very tight, especially with the UHaul pickups parked along the fence and building. But once in front of the building, access was fine.
I love this location!! They are always helpful and very attentive to their customers!
I was very dissatisfied with the customer service I received at the Anchorage U-Haul/U-Box facility. And they ripped me off for $30 on a $60 deposit.
Terri, the manager, assisted us and was awesome with customer service. Thanks, Terri, for making our relocation successful.
Awesome customer service!
Staff was rude and the driving lanes were blocked with unused trucks. Very difficult to deal with.
BillingBarbaricHarassingEmails-LoansharkFees-NO CUSTOMER SERVICE-MgrTracyRudeCondescending LackCompassionNEVER UHAUL AGIAN.FeesRidiculous LookAccountHistoryJUNKFEESWorstExperienceEverLocalBizFromNowOn
It was a pleasant experience because of the friendly staff.
Very handy other then not allowing the ubox on a uhaul trailer outside of 50 miles of Anchorage which made it much harder to move my goods!
Lubbock Tx Uhaul was disorganized but finally got my stuff shipped. Was told it would be a month but only took 2 weeks. Anchorage uhaul was excellent and staff very helpful.
Staff was very polite and courteous although only a select few seem to have the expertise to handle the ubox all the way through from reservation thru shipment with storage rental and insurance.
the unit that was rented to us did not have the lock repaired, when we finished and wanted to go home we closed door only to find the latch was missing, i had to wait about 1 hour to get it lockable
Lack of 24-hour access was disappointing, but otherwise I had no issues with my patronage of uHaul storage. Great location, set-up, and ease of access.
Great staff. Excellent customer service. Poor system.
Parking maneuvering vehicles about this facility is very difficult. There is insufficient parking for amount of business this location attracts.
The swipe card system is flaky and the lights went out a few times last year.
If someone would like to call me, I would be more than happy to tell them about the WORST moving experience I have ever had. It`s stressful to move but this was a NIGHTMARE! 907-244-4375.
I signed up in jan for monthly but every month they would send me an email to say I was over due. I had to go in and pay. There was a lock on the unit they couldn`t find the key they had to cut it off
Staff was friendly and efficient!
I like the facility, the carts available, the recycling place, the cleanliness, and the fact that a rest room is available on site.
Staff was very helpful and efficient!
Charging me storage for boxes that are in transit, not storage, is larceny.
Please spell my name correctly. Letitia Tyler. Comforting, friendly, helpful.
It was frustrating experience: poor communication, card reader not working, had to come back a 2nd day, long story, but not enough space to write here.
I was disappointed that the U-Box was not shipped on the date that I expected. As a result I waited an extra five weeks for my household goods.
I appreciate the service I received yesterday after my 5,890 mile trip.
Very clean, very professional
Very friendly and helpful!
Staff was very very helpful. Traci was amazing, she is an awesome manager. Would definitely recommend this Uhaul to everyone I know, already am actually :
We canceled our unit reservation after 30 minutes of absolutely inept counter service, where the girl had no clue how to complete the rental. Nor did anyone around her.
I`ve used your service quite a few times and it`s always been a good and easy experience for me to get exactly what I need to get the job done. Thank you!
box was early. staff very friendly and professional. so glad I found you on the web. and so glad you had uboxes.
What I have to say takes way more than 200 words...obviously you don`t really care about customer feedback.
This has been the worst experience I have EVER had
The staffing manager was very helpful in getting me in a unit that fit my belongings. Not the other way around. This is greatly appreciated.
It`s minus 20F and they are ready with the U-Box. They hooked me up, checked my lights, explained procedures, and never missed a beat. That`s the best of the best.
The young male employee with the softspoken voice made our experience very pleasant. Went out of his way to meet our difficult needs as others didn`t seem so willing. make sure to ask for him
Gas gauge did not register untill truck was moving staff said they would manager Traci and she would take care of it this never happened she did not no anything about it when i returned in 2 wks.
The manager went above and beyond her duties to accommodate me.
Parking was a complete nightmare.
good idea, but boxes are very poorly made. 2 of mine arrived with the lock broke away from the box. the screws stripped out.
The only complaint I have is not enough local in house` people to answer phones. Four out of five times I was transfered to Arizona and then a message was sent to Anchorage to call me.
The office is a bit cluttered near the counter. Makes it difficult to access for service.
I WAS NOT SATISFIED AT ALL! CALL FOR INFO 9073588788 I KEEP BEING TOLD IT WAS TOO LONG
Paid the month of October 2012, and found residentcy October 5th Moved everything out 10/7 Rented a U-haul moving rig, not even credited to the U-haul rig, or Pro-rated and given a REFUND~!
Pleasant and helpful staff. However, our overall experience was very unpleasant. Terrible parking and storage units were not easily accessible.
I was lied to. I reserved ground level and got 2nd floor. I was told the first month was free since I also reserved a truck but on-site was told it wasn`t free. I plan to call BBB.
The poeple work here are very rude.
Clean and accessible facility. Worked well for our short term 2 month storage needs.
only because it was hard to open the outside door for the 24hr access in winter, that I don`t give excellent.
You offer no prorated for ending early. Very unreliable and terrible calling system. Will look for other company.
The anchorage branch was awesome and gave us a free month of storage for our troubles but the santa rosa store slacked off and was the original cause of our problem.
Aimee was very professional and had awesome customer service. I really appreciated it!!
They did not do as the told me they would when I opened and closed my unit.
Veronica in your Old Seward Rd location was WONDERFUL! Your phone system which directs me to Phoenix is STUPID! Can`t call the local office, REALLY??
Charged $500 more than quoted for the shipment. The quote wasn’t entered into system. Communication with U-Haul was very poor. Phone calls were not returned. U-Boxes delivered 40 miles from my home.
Everyone was very friendly and helpful.
I was told my card would be charged automatically. It wasn`t, I got a late fee.
Everything went well with our move. The Ubox made it to our location much quicker than we expected which we appreciated. Thank you
Worked well for our needs
The general manager at the Anchorage, AK store is the worst manager I have ever delt with, if you would like more details I will need more the 200 characters
However, my guaranteed time for truck PU was three hours later.
U-haul has seemed to upgraded their customer service from a couple of years ago. They were very prompt and courteous in helping people, even when they got busy.
i disliked the entry check in. check in, walk more steps. ok if the room is nearby, but a pain if far.
Disappointed when told there was no prorating. When my wife asked if we would get any money back the checkout person did not even look up, just shook their head. My wife had to ask for an explanation.
Very hard to drive in and out to get you belongings into and out of storage unit. Should be no storage units on the perimeter of the building and NO U-haul trucks stored on the 1-way driving route.
24/7 access to all storage areas would be appreciated.
My only problem was with the access card not working.
Everyone was very polite and helpful, thank you.
Access hours ending at 6:30 are too early. Too bad it`s all done with the hope of everyone paying 10 dollars more for 24 hour access. I won`t choose UHaul for storage after this move.
the facilities were crowded, but the staff was quite nice. the box wasn`t ready when we requested it, but they worked quickly to get it for us.
Very pleasant and helpful staff.
The trucks infront of my unit for weeks was somewhat rude and I called 4 times to ask to move them and all in 3 weeks. People pay decent money for units consideration for open access would be great.
The staff was really helpful. I would and have recommended this location to all my friends.
The ENTIRE EXPERIENCE OF THE OLD SEWARD UHAUL WAS AWFUL!! it very hard to navigate, cluttered dirty - I WILL NEVER reccomend your facility - I am very disapointed in the service that was provided.
Phone for Anchorage store should go to the store instead of call center. Staff at call center and store gave us conflicting information. Store tried to make unauthorized charge to my credit card.
was hoping for better access time in the evening maybe to like 10 pm but i will work around that .overall it works for me
It seemed pretty well organized and friendly people working there.
It took 7 weeks to receive my U-Box. I had a difficult time contacting and communicating with U-Haul staff. I did not feel confident in the service.
Best pricing in town by far and the service was top notch!!
Sales staff was great, thank you!
great everyone is professional helpful and friendly
Best rates in town by far!
One femail staff at the Anchorage office was not helpful, rude, unprofessional, and we seemed to be a burden to her. Our U Box was not ready on time.
overall good experience....had times when i waited a really long time in line and others short but always good service.
The staff was excellent. Great customer service the product was perfect as well. I am very pleased and have already referred a few people that are moving as well.
Goodmoving experience. Delivered and everything was as we placed it. Would use again
The staff appeared grumpy most of the time that we needed to deal with them. Other than that the facility was clean and secure
Poor facility layout and rude staff is what caused me to cancel my unit after only a couple months.
The young lady at the desk - I think her name was Veronica or Victoria - sorry can`t remember - anyway, she was exceptionally friendly and helpful. She deserves a promotion or a raise - or both!
delivery time, customer service and transit tracking leave something to be desired. Suggest upgrade of phone system and website to be more dynamic and make it easier to track shipping progress.
Akron UBOX rep wonderful. Anchorage rented out the cart to get my UBOX for 10 day and charged me$100 extra. Girl did take fee off. Akron told them it was coming.
I appreciate the fact you care enough to ask.
This is my 2nd time storing with this U-HAUL facility and I am always pleased with their service, hours and cleanliness of the units. Thank you.
I found the units I rented to be clean ans usae to access
When I got there I was told nothing was available that they always overbook reservatons. When I made a stink suddenly a 5x10 was available. AWFUL Counter staff!
Thank you! Traci Huberty has awesome customer service personality she is was a friendly professional with a keen sence of customer meeds. And what a memory! Traci is an asset to the Anchorage team!
why is it so hard to get a receipt??
Slow service, overpriced storage
U-Haul of Prescott Arizona was horrible,awful and incompetent. Once my stuff made it to Anchorage the staff at Anchorage U-haul was wonderful and helpful!
facility is great, rental trucks trash, mirrors loose, brakes pull to one side and fuel gauge inaccurate, makes for a diturbing event.
The only problem we had with the Ubox was that our initial reservation was lost in the system and we had to wait a day and a half to get a newly reserved Ubox. Otherwise, good experience.
This is a good crew that runs this place, they keep it clean, are polite and assist you when they can. Good people.
The staff was very friendly and helpful and Aimee was very kind to me when I was very tired.
They could not get my storage unit out after 3 hours of calling them. I ended up going elswhere.
Great service and great environment
Got exactly what I wanted. The staff was very polite and helpful.
Ms Mitchell was awesome. The u-box experience was very poor. The box latches came open while driving around town! The non availability of phone reserved storage units lost my business to Best storage.
They were very helpful would tell anyone about them
First time renting a storage space. The people were very helpful and courteous. The storage space was very clean.
Parking is poor. Management should ensure there is room for vehicles to drive to back storage unit. Rates go up $5.00 every year with no value added.
I was called and told I had 72 hrs to vacate my storage unit without ever being told why. No explaination! They cut the lock off of my unit,left it unlocked for three or more days,I want it replaced.
I have rented from that store before in 2007 era and I was pleasantly surprised to see much improvement. Everyone was very helpful, professional and quick.
Best Regards, Robert
Convenient and affordable. Some problems getting to my unit in the summer when the parking lot was full of trucks and had to wait in some pretty long lines to get the key.
good service / credit card acceptance
We were very dissatisfied with all regarding this unit. Due to the 200 character limit I am unable to identify why.
Worst experience I have ever had with storage anywhere in the country.I had to move my vehicle at least 10 times while trying to unload.Rude,unprofessional,disorganized is what you can expect.
Thank you everything went perfect DAVE
The first 600 miles were rough. We reloaded and the next 3600 miles were fantastic. It was like the trailer wasn`t even there.
I chose to move my belongings to another facility. The parking enterance was chaotic and often blocked for long periods of time.
Good: Unit was clean, dry, heated and secure.
Poor: Unit was on 2nd floor requiring a lot more labor to load unload.
The Assistant Manager, Tracy, was exceptionaly helpful in making sure we had the proper vehicle and auto trailer for our 3,000 mile trip to the lower 48.
my experience was mostly satisfactory however it often took 1/2 hour to gain entry to the storage part of the facility due to the lines. I always felt it should be immediate.
200 characters is not enought to explain just how horrible my experience was with U-Haul Anchorage.
i got a flat on my auto transport and had to wait 7 hours to get it fixed. let one way trip customers have a spare i had no phone reception STUPID
I rent 2 units. It is a hassle to always get a key to access the 2 units on each side of the main bldg. I had to wait in line to just get the key. BUT, staff are ALWAYS polite each X! Good job!
I was very pleased with the whole experience. The truck was surprisingly comfortable and considering we drove just shy of 5000 miles I was pleased. Thank you for all tour help.
Local business card had central number where operator gave me wrong information about the hours of access plus poor customer service at counter.
1 Almost 2 hours just to rent a storage space. It took the clerks a long time to figure out which ones were available. And although they have carts to help move stuff, the curb is not depressed
Veronica and Charlene were very friendly and helpful.
I would like and appreciate U-haul for their support and kindness while I was deployed. The staff was very professional and helpul. Thanks you all.
Friendly and helpful staff, great experience.
Prices have gotten ridiculous for one-way move. Agents wouldn`t work with me to find less expensive way. Supply demand, they said.
When you finally talk to the staff at the U-haul facility, the experience cannot be beat. The phone process is unbelievably painful.
Only concern is that 1 box managed to get wet destroying the books it contained. Aside from that it was an okay experience.
Veronica helped us and made the experience very pleasant. We share the save name and great personality. Veronica was very helpful in helping us determine what size we would need.
All of the u-haul staff were respectful, polite and very helpful.
It`s a great facility. The staff do an excellent job.
The staff was very unresponsive and not professional.
I rented a storage unit for appx 6 months. My unit was very clean and secure. The monthly rate was great in comparsion to units alike. Customer service was good with the exception of wait times.
The access security is a little too tight, it is a pain to wait in line to be able to get the doors opened. a key code would be much more convenient
The employees were very helpful and cordial to me and all the visitors in line in front of me. Their suggestions were appreciated. Tracy gets an A+
THE LEVEL OF SERVICE WAS VERY GOOD AND I WOULD RECOMMEND THIS U-HAUL TO ANYONE THAT NEEDED TO STORE HOUSEHOLD BELONGINGS. AND I WOULD USE THIS PARTICULAR STORAGE FACILITY AGAIN IF I NEEDED TO.