Customer Reviews for U-Haul Moving & Storage of Anchorage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Anchorage
Truck ran poorly barely made it up the hill. Checking in took 30+ minutes and I already had a reservation and prechecked in online. Difficulty getting truck to start after turned off truck was dirty when we got it.
This facility is very inconvenient
Super amazing people and helped with an unforseen event. Highly recommend
Great Staff. Everything went smoothly
Great staff. Good to work with.
Truck needed oil change. Transmission was acting strange. Customer service was mediocre.
Great customer service. Patient and helpful! Will be again
The 15 foot moving van which was rented smell like an oil fire burning inside a full ash tray. The windows were filthy.
The van was picked up at 330 in the afternoon and dropped off at 600pm 3 days later, yet I was charged for 4 days due to the 2 1/2 hour difference. I feel this was ridiculous and likely will guide my business elsewhere in the future. Very poor experience.
I would have change nothing they were very helpful and polite, had an excellent experience with them, they had what we requested ready for us on the day and time for pick up. Thank you!
Easier access in and out of lot. Equipment definitely was well worth the money.
Mileage and fuel were not as on contract, but there was no issues making the correction other than the few minutes it took.
Needed a truck on short notice and uhaul delivered. Good price. Thanks
Please clean the inside of the windshields as well. When I received my truck it had writing on the inside of the cab where someone wrote with their finger. This would have been a distraction. I cleaned it.
I had left two messages for the manager to call be back regarding the rental of the rug doctor. An employee had also asked her my question. She never got back to me. The rug doctor at this location is missing the attachment to clean furniture; therefore, I could not rent this unit.
Overall, the service was good, and the truck ran well.
Thank you and God bless you all.
I had a very frustrating Uhaul experience. On/About July 13th, I made a reservation for a F150 from another Anchorage location to be rented from the 18th to the 23rd. As I was preparing to go and pick it up, I called them and was told it had been double-booked and was no longer available. The individual at that location directed me to the Old Seward location where I could get a box truck for the same price. After traveling across town via public transportation, I arrived to find two F150s at the Old Seward location. After some negotiation they agreed to let me rent one of the F150s in accordance with the earlier agreement.
The customer service skills of the Old Seward location were lacking. I explained there appeared to be a disconnect with the information they were providing andy he national line. They failed to sufficiently and politely explain the national policies and why there appeared to be a disconnect in the information I was receiving.
After about a half an hour of back and forth discussions concerning the rental we checked out an F150 truck only to find it was supposedly due for an oil change. The staff said not to worry about it, so we drove it.
We were also informed we'd receive a $50 rebate for the inconvenience of traveling across town to another location to pick up a vehicle, which I haven't seen posted yet on my credit card statement.
Though the access hours were convenient, it would of been more convenient if the storage stayed open till 8 pm. Besides that, it was a great experience dealing with uHaul.
better communicate the charges and return times.
I called to extend my rental by a few hours and rushed to return the truck that day only to find out I was charged for an additional day and could have returned the truck the next day
The employees who helped me with the transaction were great; the truck however was a different matter.
The cab of the truck appeared swept, but was not wiped down- very dusty and did not feel clean. The exterior of truck had not been cleaned at all and was filthy with dead bugs. Although it certainly didn't affect the performance of the truck, the overall impression I got was that the truck hadn't been serviced at all- not a good feeling to have at the start of a 4,500-mile journey. On the 3rd day of my journey the Change Oil light came on, and then "Change Oil Immediately" message started flashing. I was in British Columbia and a U-Haul place was not available nearby, consequently I paid $77.00 for the oil change out of pocket. Other than that, the truck got me to my destination without incident.
Thanks for the GREAT service!
They are always digerati deal with
I didn't notice the back needed to be swept. I use you guys all the time for my business and this time someone was just having a bad morning. Broom could easily have fixed the back in a minute. Gas I followed the provided booklet it was not below half! I got Ripped Off!
We called for a tow dolly at this location and we're told they did not have one big enough for our Chevy Tahoe. But when we dropped he trailer off this location actually had several dollies and trailers that would have been available.
Give the staff a raise. Everyone at this location goes above and beyond. I cannot stress enough how pleased I am with the service at the Old Seward location. Thank you so much.
No problems. Great customer service. Thank you!
Let them know that the lights on alarm sounds every time the driver's door is opened. Had to call and ask what was the issue and they then told me that the alarm goes off continually. Would have saved me some time and worry
We were charged $200 too much and customer service was poor.
Good customer service. Truck was well maintained.
I wish the price for 2 would be a bit cheaper as for the move we had to get rid of a lot of household goods. But I do appreciate the service
Better PU location
With all the military moves to the Anchorage area, it seems a drop-off location with storage in Eagle River would be most helpful. Having to fight the Anchorage traffic to drop the trailer (or to have used the storage if it had been necessary) was a hassle.
give a discount program to frequent renters off the regular rates
A little more of cheerfulness / greetings with smiles on the faces of your workers interacting with Customers will make them feel relaxed & feel at home with your services
my entire order for truck was mishandled and misinformation amongst 800 no. to clerks at Old Seward highway totally incomplete. which messed up my whole timing for the use of truck. It was a total disaster and didn't help clerks were extremely rude and charges were all messed up and added when before when I rented were never added before. very upsetting and I am still mad about the whole situation. Will avoid U-Haul at all costs.. these people are inconsistent and rude
I was upset at first upon arrival to u haul on Northern Lights Blvd. There was no one there to retrieve truck from as I had scheduled on line. But the Uhaul on Old Seward was awesome. They had a 8 foot truck available. The customer service representative was extremely professional and kind to me. Thank you Uhaul , Valerie Webber
Not much. I have done this several times for short rental periods. Everytime has been a positive experience. Not a single negative.
You need to make sure that your management deal with problems from customers in a timely manner I have issues that have not been dealt with yet and its been 2 weeks ago .
Clean the unit. Be more friendly
The truck came with 3/4 tank of gas; we needed to bring it back with the same amount. We guesstimated after 200 miles how much to put in and upon return it now had 7/8 tank. There is no credit for extra fuel, just a charge for bringing in less. Like a car rental I would like to pick it up full and deliver it back full. Otherwise, it was as pleasant as a moving experience can be.
I can't complain about the truck or the service. I made the reservation 2 days in advance and they had exactly what I reserved at the time it was supposed to be there. I was in and out in about 10 minutes. The gas level was gauged incorrectly when the last person turned it in and the service rep spotted it and corrected it before I even noticed saving me the responsibility of fuel charges.
Thank you for everything Uhaul
There is a lack of parking due to the small size of the location, we had some confusion over the free storage, location, and price. After many phone calls we were finally were able to get our promised free month cool storage, but the next month rate was not at what we had been quoted. Overall everything was done good and I would use your services again. Sincerely, Ed N.
Top of line service !!!!! Customer Service was outstanding !!!! See you soon !!!!!
There was a little bit of a mix up resulting from bad information from my mechanic, but the staff were wonderful and were willing to work with me while I figured out what was going on. Overall they did a great job.
Make sure the battery doesn't die on a rental.
Great customers and be friendlier
Vehicle was in poor shape. It had a ton of miles on it for the extremely long distance move I had reserved for. Exterior scrape damage was significant, which made me want to take pictures to ensure I wasn't blamed for the damage. Also, the radio speakers were blown out, so radio did not function. The brakes were squeaky and in seemingly poor shape, and there was no heat or air conditioning. Step up your quality UHaul, as much as I paid, I was disappointed.
Everything was perfectly fine. Thank you!
Nothing, excellent service!
Improve customer parking options.
This U- Haul location is very disorganized, I had made a reservation on line and they still could not find me a truck. This has happened before when renting a moving van from this location. Customer service was very poor. I rented a u-haul truck in Seattle several times, and never had any issues. But, this U-haul site is horrible! Plan on waiting for two hours when picking up your van/ truck.
Truck had damage to driver's door, making it difficult to reach and close when inside. We had reserved a 10-foot box truck weeks in advance. Following on-line warning from U-Haul, checked with our insurance carrier to determine if truck would be covered under our policy. A truck with 4 wheels is covered, but not one with 6 wheels. We called U-Haul and asked about # of wheels on 10-foot box truck. Were told 6 wheels, so cancelled our box truck and rented open pick-up instead. When we picked up our rental truck, could see that small box trucks all had 4 wheels, but none were available by then for our 9-day rental period, so we had to settle for pick-up. The clerk said she didn't know why we were told that, but no apology, just a shrug. We will rent again if needed, but customer service needs some help. We observed that when you're the only game in town, maybe don't feel the need for customer service skills!!
Have better customer service
I did note that the gas gauge was not working properly. I was requested to return the vehicle back with the same gas level. Since the gas gauge was not working correctly, I would not have had to fill the gas tank. I did and believe I put more gas in than I used. Besides the gauge, the vehicle was great and the service was great! See you next year!
The employees were were very helpful and efficient. I have no suggestions. I plan to use U Haul again for my towing and hauling needs.
The building was well maintained and the staff was very accommodating.
Good professional service.
The trailer was 4 hours later than requested time. Five additional days were added onto my due date which was nice. The trailer did leak unfortunately. Some items damaged.
Vehicle seemed to not have had maintenance done in quite some time. Wheel bearings on both front wheels were shot. I waited around for awhile waiting to check the truck back in, and no less than 5 employees walked right past me without saying a word. They made eye contact, and just kept right on going. Professionalism training is needed at this location.
I read previous reviews that customers had to wait a long time to turn in equipment due to limited staffing, but this was not an issue for me. Good job!
When I rented the equipment I was informed I could drop the truck off at any location. When I went to U-Haul I was told I could not return the truck there and had to go to a second location (that shown above).
The truck we rented was in the best condition of any I have gotten from U-Haul.
Ihad a little damage to several pieces of furniture. Overall was not too bad.
personal were very disinterested in me. both checkout and in. Both gals were busy talking to coworkers about other rentals or personal stuff. I DONT CARE!!
my money, my time, my choice. Next time I will chose a differnt locale or company for my business.
The truck shook the entire 2,600 miles that I drove it, no matter what the speed. It required oil twice!
Wash the windshield better, I had to stop at a gas station on the way home and do it so I could see
Nothing! they were courteous, knowledgeable and quick. The pickup was brand new, with just 512 miles on it, so it was clean, unscratched, and everything worked exactly as it should. Thanks!
The employees are always super friendly and helpful
We rent often and are always pleased
Management is great to work with also
I listed this location as average due to the propane refill being RIGHT in the entrance. If a large RV is refilling it can be difficult to get in the lot. The windshield was quite dirty but easily fixed. Overall good experience!
Doing some construction in the parking lot. It was a mess
When we first picked up the van it was loaded with animal probably cat hair
We had to exchange it for a clean one.
I would like to see you be able to prorate the month. For an example, if i am billed the 1st -1st and I want to move out mid month I should not have to pay the whole month. Bad customer service.
Had to wait awhile to check out which was a little frustrating. Otherwise, great service and great support.
The representatives were all professional and very interested in making sure my experience with uhaul was great! Thank you
Super friendly staff, very approachable with any questions or concerns. The store was very clean and organized.
Too pricey for storage unit, was small for the largest available and no light inside the unit.
Already talked with the drop off guy, engine had a miss, mirrors kept moving in the wind. Truck couldnt go up a hill at over 40mph, low compression. I overfilled the tank putting $113 in it because the thing wouldnt read at the gas station!
the lady at the front desk was very nice and easy to work with...advertising is misleading, as renting the truck cost closer to $60 for the couple hours of use rather then $19.99.
give all information up front I feel like they left out stuff they should have said before hand but thank you
The overall experience was good. The equipment was in good shape and did what we needed. The customer service person who did our checkout was extremely rude and unprofessional. We turned our U-Haul in just after 7:00 am 06/04/15. The gentleman behind the counter was rude when I asked about propping the door open to bring used boxes in for the free box bin and then when I was having a discussion with another customer while waiting in line. He tried to throw me out of the store when I told him that his behavior and attitude were inappropriate. I have used U-Haul many times throughout the years and have never been treated in such a manner. I can't really recommend any other places since you are the largest truck rental place in town, but I do not wish to be treated this way by your employees again. I do also believe that they charged me for extra gas that I was not responsible for out of spite, but it was not worth the hassle to fight it because of how insulted I was. Extra customer service training or termination is needed in this case since they are the face of your corporation.
The back door on the 10 foot truck I rented was a litte difficult to open and close. The truck was otherwise in good shape. Thanks
Great Customer Service !!
I'll be back !
Both Dan and Richard were very attentive with great customer service. Good guys you have there in Anchorage. I will be needing help again soon.
Please be more willing to offer reading the contract option before signing it. I understand the convenience of e-signing at the desk, but there doesn't seem nearly as much protection for me if I can't read the document without signing first.
Its stated that I have 24 HR access, but yet I was told that when the business is closed so is the access to my unit. Puzzled.
I have been a customer at this location for well over a decade and have always had great service.
The staff or most of all General Manager Tracy is RUDE. She ignored my concerns on June 2nd. When I returned the trailer on June 3 her and another employee saw me waiting to be helped and I hear"oh that's the women I don't want to deal with her" not very professional. This location did NOTHING to help a crappy experience.
I wish you didn't use deceptive $19.95 advertising! the van we rented cost a tooal of $78.. we used it for 6 hours and 60+ miles. it really stinks!!!!!!!!
Was unable to adjust side mirrors.
I was at the Old Seward Anchorage location. The owner was there and helped me. She made it a very very nice experience.. Her help person Jiovanny is a jewel.
Cramped lot and store, but very helpful staff. Pull in using the north entrance to the site, not the south entrance.
There was an associate that received a phone call on his cell phone. He answered and immediately began to drop f-bombs to the other person on the phone in front of all of the customers that were waiting in line to reserve, pick-up, or pay for their rental. Very unprofessional.
Parking and traffic flow at location was horrible. Inconvenient to access unit. Increase in rate every year for a small space.
I was overcharged $400 and when I called to notify them of their error all they said that while they acknowledged their mistake , I would have to wait 72 hrs until a manager was able to examine my "case " and then return my call...that might be procedure but its B.S. as far as customer relationships...the rep. said sorry and hung up on me when I requested to speak wi4h a supervisor...Yess I am UPSET!!! You would be too....I will not return...0
Staff was helpful, just very busy.
Traci and her staff always go above and beyond in taking care of our needs. I often wonder if I should just go buy a truck but because of the affordability and great customer service we ge, its a no brainer to stay using Uhaul trucks!
Youre do I g a great job. Thank you.
I was pleasantly surprised at how smoothly the whole thing went! Everyone was friendly and helpful. Thanks.
Picked truck up. Had multiple damaged areas not previously marked. Employee made sure to mark everything i pointed out. Interior was decent until i went to put some stuff on the passanger seat. There was soda everywhere so i had to clean it up. Packed truck up and headed out. Immediately had engine problems under load this thing spit sputers back fires you have to find its sweet spot i pull a lot of gills through canada at 5-10 mph due to this. Also i believe the fan clutch is going out and makes a god aweful raquet when it kicks on. I also had intermittent issues with the transmission and frequantly had to manually downshift, then it would hang in that gear sometimes for 4-5 minutes no matter what i did to try to get it to shift. I also had a brake maintence light for the majority of my trip, an intermitant airbag light, the interior lights are inoperative. The big kicker was the front end. When i picked it up both front tires had some shoulder wear but otherwise looked alnost new. About 700 miles into my trip i happened to look at them and both front tires were completely worn to the belts on the inside edge. Called uhaul and the tech jist put two new tires on. Didnt look at the underlying cause or anything. Let me tell you that was a huge mistake!!! This truck came within inches of jeapordizing my life on at least four counts in canada. The steering is so bad i was unable to make rapid movements, not to mention the brand new tires that were installed are now trashed as well. Im not even going to go into the fuel milage drop this is likely caused either. I would definitely like to speak with someone concerning this and feel that uhaul should take responsibility for the lack of maintenace on this thing. Thanks
Personnel were excellent. Friendly and efficient
The u-haul truck I reserved was not available on the original date chosen (05/22/15) for 4pm pick up at one of the locations I could walk to. I rescheduled for the next morning at 830am- walked there and no truck was returned..so the owner drove me to another U-haul facility - where they were able to accommodate my needs with a smaller truck. I could have been very upset and demanding- but the owner took the extra time and found me a truck- overall I am very pleased w/my experience and would recommend this service to friends, family and co-workers.
The uhaul was dirty and sticky from constant use and spills of drinks. Looked like it hasn't been cleaned in weeks. Plus I had left my hat in the middle seat and when I came back to retrieve it the next morning the uhaul was already given out to someone. And it's not there. Thinking if someone cleaned it before giving the uhaul out stole it then. Or since it hasn't been cleaned they probably didn't bother looking inside.
My reservation was overlapped so I had to bring the trailer back same day so I drove 9 straight hours and I reserved a dolly never got it and never got my money back for it
Staff great! Corporate folks...well, let's just say their mom's tried to flush them. (twice), and it didn't work.
This page is not big enough for the complaints I have. If a representative wants to call me. I would be more than willing to explain my aggravation over the phone. Really feel like I was ripped off. And not treated like "valuable" customer. In short. Suck it UHAUL.
I was told at the Kodiak location, or rather was allowed to listen in when he called Anchorage and asked if I would be able to put it on my card for now, and then reverse the charges and pay cash when I returned the rental. The person on the other line said that this was possible, but when I got to Anchorage they told me they couldn't do it.
First we ordered the smallest 10' truck and when we went to the store waited 30 min in line for the associate to tell us they only have the next size up. Later, after loading the truck we tried closing the door and the latch was stuck and no one from customer service could give us instructions on to fix the problem. We ended up waiting on hold several times with calls dropping and then once we requested assistance we never got an ETA and was stuck in front of a house where we bought furniture for an hour an half. This put us and the owner of the house in a huge inconveinence while we were both trying to move and I had to stop at a store for more furniture afterwards but couldn't because the store closed by the time someone showed up to simply yank on the door to shut it. I will definitely not Use Uhaul again! Customer service is terrible!
Inside windshield was very dirty, otherwise the truck was OK.
exterior of the truck was dirty, but no big deal, I was moving. VERY PROFESSIONAL & FAST EFFICIENT Staff at this location, 2nd visit - will return here
Much better than the Fairbanks Alaska U Haul.
Last winter I tried to rent one way from Fairbanks and they do not rent one way from any of their Fairbanks locations. I have always been happy with the Anchorage U Haul.
I was helped by Aimee, she was very helpful, respectful, and professional. I enjoyed the 2 seconds of service from her. I felt very much valued and didn't feel like my money was being taken (seems to be come the trend now days)
She was very understanding as to, how long, I may need the pickup. I really enjoyed her service, I really wish the world had more like her.
Keep it up Aimee!
I was happy with everything.
All employees were great to deal with. Very professional and honest.
??no need for improvement, Customer service representative Named Bear not sure how he spells his name took good care of me on checkout and when I returned the truck.
Thank you. Brionna and Tracy are always helpful.
Place was packed with customers. There was not enough people to wait on customers.
The only problem is access. You can't turn left out of the lot, so getting south on Old Seward is difficult at best.
Very helpful staff, willing to help solve problems.
Staff was friendly and helpful.
Communication was awful. I got the run-around every step of the way and then they delivered my box to the wrong location.
The customer service is much improved from when I've used this location in the past. The wait time to do paperwork is still long even though I signed in online. Overall, very good experience this time around. Thank you.
For individuals who have previously used your services and have returned equipment in good order, then to waive the security fee.
The truck stunk of smoke.
I rented the unit to avoid tarping a load of furniture. The truck leaked and everything got wet.
The hand truck and blankets had been removed.
I would have been better off using my own pickup truck. At $500, the rental was not a good value!
Very efficient. The employees were helpful.
Be appreciative when a customer brings your rim back un-dammaged, and send all customers with spare tires when they are driving on the Alaskan highway to the lower 48.
Needed a car trailer quickly, these guys had me in and out in 10 min....awesome
I rent annually and never had a problem.
Nothing to add. Great people, great service.
I rented a 17' truck one-way from Anchorage, Alaska to Rochester, Minnesota. Six miles after picking it up, and thankfully before loading it, the powertrain fell onto the highway offramp, rendering the truck immobile.
Two hours later, that truck had been towed and we were in a new one. The new truck, which also had just over 100k miles, performed perfectly, and was fun to drive the 3300 miles through the Yukon, British Columbia, Alberta, Saskatchewan, and North Dakota.
Overall, a very good experience, at a fair price ($2219 with 10 days and 3900 miles). Just wish the powertrain on the first truck was functional.
When I returned I took truck through car wash it would have been nice to be reimbursed. .59 cent rate is expensive
Very helpful to outline my options.
Great group of people to work with!
Parking was often full, could use more available parking spaces.
Always great service at affordable prices. Thank you!
Service was quick and equipment was clean and worked well. No complaints
Very slow customer service
EVERY TIME I went to my unit, it was blocked by a Uhaul vehicle. It made the 24 hr access impossible and normal hours frustrating. I spent 20 min tracking down an employee and waiting every time.
The mirror on the U-haul van was not properly secured. It kept moving and made it difficult and almost impossible to maneuver lanes. Also I over filled the fuel level from what I was suppose to bring it back at. They did not offer a credit for the over fuel.
Adrian was right on the spot for pick up and the drop off. Thanks Adrian!!
Best UHAUL location in Anchorage, Alaska -- Thank you !!
The uhaul we rented kept seing when we would stop it as well had a fuel leak and also had a bad gas smell you could hardly press the Accelerator to get the truck to go we probably would have not used as much fuel and could barely drive the truck over 20 mph the engine could use a good look at the engine
Have our reserved vehicle ready for pick up, filled with gas and clean. The vehicle was dirty, poorly maintained, almost completely empty and not ready.
It was overall a good experience with customer service and use of the cargo van rental. I had a good experience moving all my things from one apartment to another apartment. I felt good. Thank you very much. :)
Tracie Huberty , Amie, etc. are the reason I have a long going relationship with ; Uhaul! I have delt with the same people for over a decade! Small Haul Trucking has needs from time to time; to buy your box vans, rent from you folks; larger trucks, and purchase , boxes on a larger scale!! Uhaul , Old Seward Hyw ..
Anch Ak , has , bar none ; the best box prices for , do it your selfers and professional companies like myself... Thank you again for helping me and making my job ; Look easy!!! Doug Jensen... Small Haul Trucking ... EST: 1997 ??
Somehow they got our reservation for the Uhaul messed up and called us about returning it on the 16th (we had it rented from the 11th through the 21st) which was weird, but they worked it out. Although I wish they had told us that we could have sent the Uhaul back from Sitka to Juneau on the ferry unaccompanied, and saved a buck.
functional battery, put the requested equipment in the truck: dolly, tell people there's a cleaning fee before renting the truck
charged me for 2 gal of fuel, level of fuel when I turned in higher than receipt, must have left it running a while before reading it.
The vehicle had 181,000 miles on it and should have been retired 80,000 miles ago. It felt very unsafe to drive and did not run well at all. i wondered if it would start at all every time I went to start it. It was very dirty inside and out and made awful noises rolling down the road
Have smoke free rentals. Have accurate fuel replacement estimations. Have staff that speaks clearly, accurately with better attitudes.
Nothing! The process was quick and easy!! And the return process was simple!! Parked the truck and dropped the Keys!!
The manager handled my transaction. She afforded the opportunity to view some units for comparison then rented two suitable storage units.
When I picked up the Uhaul this morning at 11am the desk serivice was pleasant but the outside service was completely disrespectful. I was waiting to pick up the truck and the younger twenties fella was very kind and speedy. The older gentlemen in his late 40s was oblivious to fact that I was waiting as he casually talked with another friend. As the younger gentleman was grabbing my truck and backing up to the green tent the older one yelled out loud "watch wear you are fucking going!" Little did he know what he was doing since he was talking to his friend and the friend driver didn't even acknowledge that the truck was in reverse as he pulled forward to make it harder. Additionally I was questioned by the rude older guy since the young assoc was getting me a dolly. I would like to praise the young assoc for his manner and care. He could get a job anywhere, I am surprise he tolerates the level of disrespect coming from a coworker. I wish I got the names of the truck assoc but I did not, My rental was at 1100am of april 16th from the old seward location.
Returning the truck was a complicated mess too since they were short staffed, a truck had broken down and the line and phones just seemed not to stop. I think I might try another location next time. But the truck did its service so thanks.
Everything was fine except the truck stunk to high heaven of cigarettes. My nephew said he was getting a headache from the smell and we both kept the windows rolled down the whole time we use the truck...at 45-degrees temperatures! Otherwise the truck was clean and ran very well.
Would have liked to get an email back from manager when I submitted it over a week ago.
the only reason why i would recommend this place is because of the only guy the helped us was really nice, but we could not get into the store to ask for help once we get there and had to wait until the gentleman came to help. It would be nice to get a pro rate if we return the equipment back early.
Get a larger parking lot!
Staff was very personable and helpful.
Supply spare ties for vehicles traveling the AlCan. We wasted an entire day & 420 extra miles because there was not a spare. VERY unhappy & letting everyone we know hear about our bad experience.
These guys were working their tails off and ahort staffed. Still, very professional and helpful. I wouldn't go anywhere else.
Get them some help. All were hard workers and all were very busy
Impeccable service made our lives easier for transporting our furniture
I was waiting in line to get a rental and there was a really rude customer I front of me the employee handled it very well
Trying to make Anchorage clean is hard. the store needs a door handle on their most used door even if it is an exist. they are my store of choice and have always met my needs!
Really not sure where to start. When I picked up the truck my reservation couldn't be found. We still was able to pick the truck up. It barely had a quarter tank of gas but it was written down as a half tank. Too bad I didn't have any paperwork or I could have fixed it then before I was screwed. then the trip from hell. topped off with attempting to be charged extra at the end of the trip, I hope I never need U-Haul again!
Very unorganized, untrained employees, security severely lacks
Anchorage U-Haul has come a long way, I was pleased. It used to be horrible, now it`s excellent, thanks,
Very good experience. Got a truck and storage unit the size I wanted on very short notice- made my whole experience of moving a lot less stressful.
I found the customer service was professional and helpful. Thank you.
I am going to miss amy. she was very nice to me
I had a very supportive experience - thanks to Rikki`s assistance - in obtaining and using my new storage unit. The size is good. Not thrilled with stairs but at least its heated. Everyone was nice.
No, it is extremely difficult to access storage unit due to their excess rental fleet parked along the storage. Often competing with other customers for parking.
The service and staff was great. Very friendly and helpful, but the overall outside storage facility is too small and cramped.
Driving between buildings is unsafe. I injured myself because of all the u-haul vehicles parked around the buildings. Call me 9073010678.
Storefront was poorly laid out, the entrance had been haphazardly relocated to a side door
This was the worst U-Haul store and storage place I have ever been in and I would not recommend it to anyone.
The fact that I could not contact a local represresentive, only a call center caused me to move IMMEDIATELY!!! I had a simple question. No one locally would cal me back.
I have no complaints The staff was very helpful and knowledgeable
Overall, I enjoyed my experience of renting a unit from U-Haul. My only complaints are the lack of lights w/in the unit and the early closing times - extending the hours to 9:00 pm would be ideal.
Great U-Haul! I didn`t know they didn`t pro-rate the storage but they still worked with me after moving out of my storage unit only 5 days after paying it. They saved me $150 bucks!
when I came into the store they seemed really busy but very short handed they probably need to bring on a third body to help with any issues that may arise and help customers get out quicker.
Everyone was extremely helpful to make a stressful moving experience pleasant
All of you were wonderful!
free storage promotion that offered one free month with every trailer rental, good for one year, could be used at any facility, could be transferred to anyone. Horrible experience.
Access from the street is very difficult, and the lot is very small, causing traffic constrictions at busy times.
It became too expensive for the limited service. Frequent raises in rent, shorter hours, long waits for help, and no return of unused rent. There are better options.
It was very hard to access my storage. It was hard to find someone friendly or helpful to answer questions. I hope I never have to go back there.
No pro-rated final month refund although even 5 days after payment. Poor business practice: I won`t return or recommend. Also, no drive-up heated unloading area last winter.
Tried to charge me an extra month
I had no problems with this shop. all of my problems was in Florida.
Traci and staff went beyond my expectation to make sure I had a great experience at U-Haul! Two thumbs up!
The box to TOOOOOOO small for the price!!!
Customer service is awful. Poor professionalism. Cramped lot, can`t even load/unload into storage unit without employees making me move my car constantly. Very aggravating and inconvenient.
Good storage, good access . Military discount! Decent prices.
service attendants very helpful.
It was a very positive experience all together and I would recommend U-Haul to others in my same situation.
found out that because my 4 boxes were on two diff. contracts that i was charged more for shipping than should have,will i get reimbursed, i really doubt it
The Anchorage location was great but the national call center is another story... they flat out lied to me about reserving a first floor unit. Not cool. The call center would get a poor rating.
The staff was very helpful and assisted me with everything I needed. The customer service was excellent which made my move easier. Thank you uhaul of anchorage.
Staff always willing to lend a hand or offer help.
Accommodating staff with excellent customer service skills.
The staff on hnd was there to assist with our storage door being off the track and our uhaul trailer door being frozen shut. The young man on site helped us right away which was nice.
Need to provide better customer service. The U-Box and shipping of my items were ok. I just felt like customer service wasn`t organized, rushed, and sounded chaotic over the phone.
My u-box was extremely late and new charges kept popping up. This was probably the worst experience I have ever had moving. I will let everyone I know who is relocating to not use u-haul or u-box.
Box was in poor condition. Hinges were bent and wouldn`t accept locks. Ramp couldn`t be used due to angle on trailer. Didn`t need movers but two showed up. Refund due?
When securing the unit the 10X15 was quoted as heated. When I arrived the 10X15 units were not heated. I changed to a 10X10 heated unit and hope everything fits inside.
I am pleased with my overall experience.
Service was good. It is sometimes difficult to deal with vehicle traffic outside/around the site. Tight fit especially if there are multiple propel loading or unloading storage.
Thanks for being the only place with a shipping crate tha comes to Alaska
Access to the rear building can be tricky with a trailer -- it`s very tight, especially with the UHaul pickups parked along the fence and building. But once in front of the building, access was fine.
I love this location!! They are always helpful and very attentive to their customers!
I was very dissatisfied with the customer service I received at the Anchorage U-Haul/U-Box facility. And they ripped me off for $30 on a $60 deposit.
Terri, the manager, assisted us and was awesome with customer service. Thanks, Terri, for making our relocation successful.
Awesome customer service!
Staff was rude and the driving lanes were blocked with unused trucks. Very difficult to deal with.
BillingBarbaricHarassingEmails-LoansharkFees-NO CUSTOMER SERVICE-MgrTracyRudeCondescending LackCompassionNEVER UHAUL AGIAN.FeesRidiculous LookAccountHistoryJUNKFEESWorstExperienceEverLocalBizFromNowOn
It was a pleasant experience because of the friendly staff.
Very handy other then not allowing the ubox on a uhaul trailer outside of 50 miles of Anchorage which made it much harder to move my goods!
Lubbock Tx Uhaul was disorganized but finally got my stuff shipped. Was told it would be a month but only took 2 weeks. Anchorage uhaul was excellent and staff very helpful.
Staff was very polite and courteous although only a select few seem to have the expertise to handle the ubox all the way through from reservation thru shipment with storage rental and insurance.
the unit that was rented to us did not have the lock repaired, when we finished and wanted to go home we closed door only to find the latch was missing, i had to wait about 1 hour to get it lockable
Lack of 24-hour access was disappointing, but otherwise I had no issues with my patronage of uHaul storage. Great location, set-up, and ease of access.
Great staff. Excellent customer service. Poor system.
Parking maneuvering vehicles about this facility is very difficult. There is insufficient parking for amount of business this location attracts.
The swipe card system is flaky and the lights went out a few times last year.
If someone would like to call me, I would be more than happy to tell them about the WORST moving experience I have ever had. It`s stressful to move but this was a NIGHTMARE! 907-244-4375.
I signed up in jan for monthly but every month they would send me an email to say I was over due. I had to go in and pay. There was a lock on the unit they couldn`t find the key they had to cut it off
Staff was friendly and efficient!
I like the facility, the carts available, the recycling place, the cleanliness, and the fact that a rest room is available on site.
Staff was very helpful and efficient!
Charging me storage for boxes that are in transit, not storage, is larceny.
Please spell my name correctly. Letitia Tyler. Comforting, friendly, helpful.
It was frustrating experience: poor communication, card reader not working, had to come back a 2nd day, long story, but not enough space to write here.
I was disappointed that the U-Box was not shipped on the date that I expected. As a result I waited an extra five weeks for my household goods.
I appreciate the service I received yesterday after my 5,890 mile trip.
Very clean, very professional
Very friendly and helpful!
Staff was very very helpful. Traci was amazing, she is an awesome manager. Would definitely recommend this Uhaul to everyone I know, already am actually :
We canceled our unit reservation after 30 minutes of absolutely inept counter service, where the girl had no clue how to complete the rental. Nor did anyone around her.
I`ve used your service quite a few times and it`s always been a good and easy experience for me to get exactly what I need to get the job done. Thank you!
box was early. staff very friendly and professional. so glad I found you on the web. and so glad you had uboxes.
What I have to say takes way more than 200 words...obviously you don`t really care about customer feedback.
This has been the worst experience I have EVER had
The staffing manager was very helpful in getting me in a unit that fit my belongings. Not the other way around. This is greatly appreciated.
It`s minus 20F and they are ready with the U-Box. They hooked me up, checked my lights, explained procedures, and never missed a beat. That`s the best of the best.
The young male employee with the softspoken voice made our experience very pleasant. Went out of his way to meet our difficult needs as others didn`t seem so willing. make sure to ask for him
Gas gauge did not register untill truck was moving staff said they would manager Traci and she would take care of it this never happened she did not no anything about it when i returned in 2 wks.
The manager went above and beyond her duties to accommodate me.
Parking was a complete nightmare.
good idea, but boxes are very poorly made. 2 of mine arrived with the lock broke away from the box. the screws stripped out.
The only complaint I have is not enough local in house` people to answer phones. Four out of five times I was transfered to Arizona and then a message was sent to Anchorage to call me.
The office is a bit cluttered near the counter. Makes it difficult to access for service.
I WAS NOT SATISFIED AT ALL! CALL FOR INFO 9073588788 I KEEP BEING TOLD IT WAS TOO LONG
Paid the month of October 2012, and found residentcy October 5th Moved everything out 10/7 Rented a U-haul moving rig, not even credited to the U-haul rig, or Pro-rated and given a REFUND~!
Pleasant and helpful staff. However, our overall experience was very unpleasant. Terrible parking and storage units were not easily accessible.
I was lied to. I reserved ground level and got 2nd floor. I was told the first month was free since I also reserved a truck but on-site was told it wasn`t free. I plan to call BBB.
The poeple work here are very rude.
Clean and accessible facility. Worked well for our short term 2 month storage needs.
only because it was hard to open the outside door for the 24hr access in winter, that I don`t give excellent.
You offer no prorated for ending early. Very unreliable and terrible calling system. Will look for other company.
The anchorage branch was awesome and gave us a free month of storage for our troubles but the santa rosa store slacked off and was the original cause of our problem.
Aimee was very professional and had awesome customer service. I really appreciated it!!
They did not do as the told me they would when I opened and closed my unit.
Veronica in your Old Seward Rd location was WONDERFUL! Your phone system which directs me to Phoenix is STUPID! Can`t call the local office, REALLY??
Charged $500 more than quoted for the shipment. The quote wasn’t entered into system. Communication with U-Haul was very poor. Phone calls were not returned. U-Boxes delivered 40 miles from my home.
Everyone was very friendly and helpful.
I was told my card would be charged automatically. It wasn`t, I got a late fee.
Everything went well with our move. The Ubox made it to our location much quicker than we expected which we appreciated. Thank you
Worked well for our needs
The general manager at the Anchorage, AK store is the worst manager I have ever delt with, if you would like more details I will need more the 200 characters
However, my guaranteed time for truck PU was three hours later.
U-haul has seemed to upgraded their customer service from a couple of years ago. They were very prompt and courteous in helping people, even when they got busy.
i disliked the entry check in. check in, walk more steps. ok if the room is nearby, but a pain if far.
Disappointed when told there was no prorating. When my wife asked if we would get any money back the checkout person did not even look up, just shook their head. My wife had to ask for an explanation.
Very hard to drive in and out to get you belongings into and out of storage unit. Should be no storage units on the perimeter of the building and NO U-haul trucks stored on the 1-way driving route.
24/7 access to all storage areas would be appreciated.
My only problem was with the access card not working.
Everyone was very polite and helpful, thank you.
Access hours ending at 6:30 are too early. Too bad it`s all done with the hope of everyone paying 10 dollars more for 24 hour access. I won`t choose UHaul for storage after this move.
the facilities were crowded, but the staff was quite nice. the box wasn`t ready when we requested it, but they worked quickly to get it for us.
Very pleasant and helpful staff.
The trucks infront of my unit for weeks was somewhat rude and I called 4 times to ask to move them and all in 3 weeks. People pay decent money for units consideration for open access would be great.
The staff was really helpful. I would and have recommended this location to all my friends.
The ENTIRE EXPERIENCE OF THE OLD SEWARD UHAUL WAS AWFUL!! it very hard to navigate, cluttered dirty - I WILL NEVER reccomend your facility - I am very disapointed in the service that was provided.
Phone for Anchorage store should go to the store instead of call center. Staff at call center and store gave us conflicting information. Store tried to make unauthorized charge to my credit card.
was hoping for better access time in the evening maybe to like 10 pm but i will work around that .overall it works for me
It seemed pretty well organized and friendly people working there.
It took 7 weeks to receive my U-Box. I had a difficult time contacting and communicating with U-Haul staff. I did not feel confident in the service.
Best pricing in town by far and the service was top notch!!
Sales staff was great, thank you!
great everyone is professional helpful and friendly
Best rates in town by far!
One femail staff at the Anchorage office was not helpful, rude, unprofessional, and we seemed to be a burden to her. Our U Box was not ready on time.
overall good experience....had times when i waited a really long time in line and others short but always good service.
The staff was excellent. Great customer service the product was perfect as well. I am very pleased and have already referred a few people that are moving as well.
Goodmoving experience. Delivered and everything was as we placed it. Would use again
The staff appeared grumpy most of the time that we needed to deal with them. Other than that the facility was clean and secure
Poor facility layout and rude staff is what caused me to cancel my unit after only a couple months.
The young lady at the desk - I think her name was Veronica or Victoria - sorry can`t remember - anyway, she was exceptionally friendly and helpful. She deserves a promotion or a raise - or both!
delivery time, customer service and transit tracking leave something to be desired. Suggest upgrade of phone system and website to be more dynamic and make it easier to track shipping progress.
Akron UBOX rep wonderful. Anchorage rented out the cart to get my UBOX for 10 day and charged me$100 extra. Girl did take fee off. Akron told them it was coming.
I appreciate the fact you care enough to ask.
This is my 2nd time storing with this U-HAUL facility and I am always pleased with their service, hours and cleanliness of the units. Thank you.
I found the units I rented to be clean ans usae to access
When I got there I was told nothing was available that they always overbook reservatons. When I made a stink suddenly a 5x10 was available. AWFUL Counter staff!
Thank you! Traci Huberty has awesome customer service personality she is was a friendly professional with a keen sence of customer meeds. And what a memory! Traci is an asset to the Anchorage team!
why is it so hard to get a receipt??
Slow service, overpriced storage
U-Haul of Prescott Arizona was horrible,awful and incompetent. Once my stuff made it to Anchorage the staff at Anchorage U-haul was wonderful and helpful!
facility is great, rental trucks trash, mirrors loose, brakes pull to one side and fuel gauge inaccurate, makes for a diturbing event.
The only problem we had with the Ubox was that our initial reservation was lost in the system and we had to wait a day and a half to get a newly reserved Ubox. Otherwise, good experience.
This is a good crew that runs this place, they keep it clean, are polite and assist you when they can. Good people.
The staff was very friendly and helpful and Aimee was very kind to me when I was very tired.
They could not get my storage unit out after 3 hours of calling them. I ended up going elswhere.
Great service and great environment
Got exactly what I wanted. The staff was very polite and helpful.
Ms Mitchell was awesome. The u-box experience was very poor. The box latches came open while driving around town! The non availability of phone reserved storage units lost my business to Best storage.
They were very helpful would tell anyone about them
First time renting a storage space. The people were very helpful and courteous. The storage space was very clean.
Parking is poor. Management should ensure there is room for vehicles to drive to back storage unit. Rates go up $5.00 every year with no value added.
I was called and told I had 72 hrs to vacate my storage unit without ever being told why. No explaination! They cut the lock off of my unit,left it unlocked for three or more days,I want it replaced.
I have rented from that store before in 2007 era and I was pleasantly surprised to see much improvement. Everyone was very helpful, professional and quick.
Best Regards, Robert
Convenient and affordable. Some problems getting to my unit in the summer when the parking lot was full of trucks and had to wait in some pretty long lines to get the key.
good service / credit card acceptance
We were very dissatisfied with all regarding this unit. Due to the 200 character limit I am unable to identify why.
Worst experience I have ever had with storage anywhere in the country.I had to move my vehicle at least 10 times while trying to unload.Rude,unprofessional,disorganized is what you can expect.
Thank you everything went perfect DAVE
The first 600 miles were rough. We reloaded and the next 3600 miles were fantastic. It was like the trailer wasn`t even there.
I chose to move my belongings to another facility. The parking enterance was chaotic and often blocked for long periods of time.
Good: Unit was clean, dry, heated and secure.
Poor: Unit was on 2nd floor requiring a lot more labor to load unload.
The Assistant Manager, Tracy, was exceptionaly helpful in making sure we had the proper vehicle and auto trailer for our 3,000 mile trip to the lower 48.
my experience was mostly satisfactory however it often took 1/2 hour to gain entry to the storage part of the facility due to the lines. I always felt it should be immediate.
200 characters is not enought to explain just how horrible my experience was with U-Haul Anchorage.
i got a flat on my auto transport and had to wait 7 hours to get it fixed. let one way trip customers have a spare i had no phone reception STUPID
I rent 2 units. It is a hassle to always get a key to access the 2 units on each side of the main bldg. I had to wait in line to just get the key. BUT, staff are ALWAYS polite each X! Good job!
I was very pleased with the whole experience. The truck was surprisingly comfortable and considering we drove just shy of 5000 miles I was pleased. Thank you for all tour help.
Local business card had central number where operator gave me wrong information about the hours of access plus poor customer service at counter.
1 Almost 2 hours just to rent a storage space. It took the clerks a long time to figure out which ones were available. And although they have carts to help move stuff, the curb is not depressed
Veronica and Charlene were very friendly and helpful.
I would like and appreciate U-haul for their support and kindness while I was deployed. The staff was very professional and helpul. Thanks you all.
Friendly and helpful staff, great experience.
Prices have gotten ridiculous for one-way move. Agents wouldn`t work with me to find less expensive way. Supply demand, they said.
When you finally talk to the staff at the U-haul facility, the experience cannot be beat. The phone process is unbelievably painful.
Only concern is that 1 box managed to get wet destroying the books it contained. Aside from that it was an okay experience.
Veronica helped us and made the experience very pleasant. We share the save name and great personality. Veronica was very helpful in helping us determine what size we would need.
All of the u-haul staff were respectful, polite and very helpful.
It`s a great facility. The staff do an excellent job.
The staff was very unresponsive and not professional.
I rented a storage unit for appx 6 months. My unit was very clean and secure. The monthly rate was great in comparsion to units alike. Customer service was good with the exception of wait times.
The access security is a little too tight, it is a pain to wait in line to be able to get the doors opened. a key code would be much more convenient
The employees were very helpful and cordial to me and all the visitors in line in front of me. Their suggestions were appreciated. Tracy gets an A+
THE LEVEL OF SERVICE WAS VERY GOOD AND I WOULD RECOMMEND THIS U-HAUL TO ANYONE THAT NEEDED TO STORE HOUSEHOLD BELONGINGS. AND I WOULD USE THIS PARTICULAR STORAGE FACILITY AGAIN IF I NEEDED TO.
Patricia was excelent to work with!!!!
It was almost impossible to access the storage area due to the sprawl of truck / trailers in the parking lot.
Why Poor-I paid for 3 yrs for heated storage which was extremly cold at time, which caused moisture and destroyed almost all my family pictures
This needs to have more choices than yes or no so one can rate each service individually. I discovered evidence of mice in my unit. The unit itself had no light.
The customer service at this facility is terrible. They are impossible to reach by phone and NEVER return calls. I will not recommend it to anyone.
Was not happy with the customer service. Staff were to busy talking to eachother to tell me where to go to get to my unit.
This facility was understaffed for the business volume--excessive wait times for assistance. However, the staff was extremely helpful and often exceeded my expectations in customer service.
the hours of operation for accessing our storage could be open later that 6:30. Working till 5 doesn`t give us enough time to access our storage.
need longer storage access hours
My only complaint is that it is very crowded with trucks and trailers. I have had the doors blocked by the storage of rental trucks. Other than that, everything has been great!
Long lines, difficult access, poor customer service
I just rented the space I will finish rating the space when I move out
Wait times to get service are excessive. Employees seem unknowledgeable about a great many things like the computer system and/or programs.
The closing manager, Dani Harris-Timpson was professional, courteous, helpful and ultimately I based my decision to do business with U-Haul on the service I received from her.
No refund at checkout. I paid a full month for only 3 days rent. I won`t use Uhaul again. Customers hate paying for time they`re not getting. Lot too crowded. Narrow lane, trucks along fence.
Amy, was especially friendly and helpful.