Customer Reviews for U-Haul Moving & Storage of Anchorage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Anchorage
The checkout yard need to be less congested.
Thanks your help made move easier.
I would have rented another truck had I known that the small ones didn't have a ramp. Worked though. Great radio and speakers!! Thanks!
Way over priced one way drop off anchorage to kodiak 831 dollar never will I rent from u haul ever
Put 250 miles and had it 2 days
The last truck I rented was 420 for the same trip I will pass the word to everyone I know NOT to rent u haul rip off
Since you do not offer spare tires; Do not tell customers the trailer has new tires when in fact the tires have several patches.
I am Very Impressed with the Service provided. Very customer related and friendly personnel. The store and operation is as user friendly as the website. I have ordered a lot online and U Haul definitely cannot be beat for being very easy in ordering and selecting everything that is needed in a move. Totally Impressed and Very Satisfied with this rental and U Haul. Thank You
I've had to move a couple times in the past two years and have used these folks each time. I think I am done but they sure made it easy. Great group!
None, we have had positive experiences with this UHaul location and if needed we will use it again.
Need to hire more yard and desk help. The wait time was longer than it needed to be. That being said, the staff was knowledgable and friendly when they were able to get to me.
Get Alaska winter tires on rig. All season radial tires do not work in Alaska.
I am going to miss amy. she was very nice to me
The staff is friendly and listens. I like going to this location because the team has a great customer services interaction.
the hole for the coffee cup in the cab...was filled with coffee.
the gas tank was not full.
the dolly that i rented...with the truck...was not in the truck. so i had to send someone to get it...which held up the entire moving process.
and no compensation was offered for those errors.
except for the gas shortage. as i saw the tank was not full...and had one of the employees come look at it...and she changed the page given me...to indicate that there was 3/4 of a tank of gas...and not a full tank of gas.
i have used U-Haul numerous times in the past. i have a uhaul storage unit in Eugene Oregon.
in anchorage i've always gone to the one at the north east side of town. their service is excellent. truck was clean...gas was full...and counter folks were courteous.
when i called...quite angry...with all that was wrong with this rental to begin with....discovering no dolly in the truck...the man i spoke to on the phone....hung up on me. which required me calling back again...to make arrangements for someone else to come get the dolly.
Girl who checked me in was not professional. I have never seen a gas tank not put back on the Full line. Girl did not explain policy well. She did not state and explain what the customer needed to know until after all was signed.
Price information was inaccurate and when the issue was addressed the salesman was unhelpful and rude. I felt like it was implied that I was a liar and there was never any awknowledment that the salesperson lack of communication was the real issue. I left feeling very angry and deceived. I felt mistreated by the salesman.
need a bigger lot, pain in the butt to get in and out of. Took a long time to get checked in/out
Clean location, quick service.....
The very stress of moving interstate was added to by the indifference of a blonde female ( Owner ??) who thought it fit to crack inside jokes about customers under moving stress, to colleagues, as I approached the counter for a lot of business. she refused to take a bound bundle of cartons I'd bought from the one and same only, U-Haul depot where I made thousands of dollars in business. The vehicle was dirty outside and within the van space. The cab was clean. I am extremely displeased, for a man of forebearing, with Old Seward Highway, Anchorage, AK. with indifference and impersonal attitudes of the Counter staff. Also, the gas tank was a quarter tank less and under stress I had no time to address it under the moving pressure, fatigue and hardwork loading ( I am aged 66 years.) a forward journey of over 3, 750 miles with risks. Anchorage to Kalamazoo,MI.
No need to change anything.
Access, parking, and circulation could be improved; when dropping off a rental there is rarely any place for the pickup vehicle to wait while the closeout paperwork is completed.
Everyone is so great here. My special kudos to the young man in the mornings that I have rented. What a great personality and awesome attitude. If I had a business that I owed I would want him to work for me!!!
Nothing. Everybody wad great. Its nice to see a business take care of their customers, these days. I will recommend the location to everyone I know.Thanks!
A larger lot would be nice.
really nice customer service
Your service at this location is very helpful, professional and makes the most effort to provide the requested rentals.
Several contacts over the phone have booked rentals less than requested, the staff at the above location have made most acceptable resolutions.
Rates are a bit high but we recieved great service, again
Very courteous, offered help and additional assistance if needed every time I called.
Excellent customer service!!! A++++
Rates are a bit high but service was excellent
I had a very supportive experience - thanks to Rikki`s assistance - in obtaining and using my new storage unit. The size is good. Not thrilled with stairs but at least its heated. Everyone was nice.
This is Connie Carlton Jason's mom.I did most of the transactions by phone.I have been so please with the service.The repersentitives are wonderful and so helpful.Thank you Connie
I returned the uhaul 3 hours early with more gas than I originally picked it up with and didn't go as many miles as I said I was but still got charged full price. Should have been slightly cheaper considering.
Customer service team was very plesant and helpful at check out and upon return. thank you.
Awesome moving experience, the staff was very professional, and explained everything perfectly. The 26' moving van was more than enough room, my move was done in two trips, Thanks. Great Job! Keep up the excellent service!
Best Customer Experience I have had in a really long time! A+++ (from everyone from the desk to the equipment handlers - all awesome)!!!
Clean the cab and the outside of the vehicle
The drivers door on the pickup was Damaged. The vehicle should Not have left the facility without being repaired. This seems to be a trend with my experiences with u-haul....POORLY MAINTAINED RENTAL EQUIPMENT!!!
The truck was dirty inside, might want to wipe it down once in awhile. It served the purpose so I can't complain.
The location has only limited parking space for customers. limited space made it difficult to move equipment and return truck.
Although I did not request it a hand truck was included in the truck with a secured with a sealed tie. The placement of this was such that I could not use one side of the truck without moving the hand truck and incurring the rental cost for this. I felt this was a very dishonest way of sticking extra cost on the rental. This deceptive practice left a bad taste in what would otherwise have been a good experience. I did not incur the cost but to do so I had to leave part of my load unsafely secured in the back of the truck and subject to potential damage.
you need a bigger lot!!! My personal vehicle was blocked in for 30 mins while other u-hauls were being checked in! The overall experience but I gave a "poor" rating because of this.
Also, while I was checking in my U-Haul, I was pretty much ignored while I waited for help. Customer service is very important to me and they showed no interest in helping me.
Seemed to be understaffed mixed with very friendly, and knowledgeable people, with rude, unknowledgeable staff.
Dispatched a truck going from Alaska to Montana with a near bald right inner rear tire that ultimately went flat.
Trailer was not picked up at this location and available a day later at another location a day later. One of the trailer tires lost air, and went flat the first 8 hours of driving.
Well staffed and professional.
was very slow checking vehicle out, long wait time. was told they did not have the size of vehicle I was by the call center, however when I got to the location there were several sitting in the parking lot. can't quite believe that many vehicles came back in a few hours.
The person that delivered the U-Box pods, Paul Courtright, was incredibly helpful and professional. I would recommend him to anyone using your service. I had difficulty getting helpful and timely information from your phone support service people.
Very friendly and courteous. Well organized and user friendly.
The truck wasn't "dirty" just very worn and smelled like a cheap hotel room. The brakes were very weak. The U-Haul website states that the mileage charge is $0.59 per mile but I was charged $0.79 per mile plus charged twice for an "environmental fee", which is a ripoff.
The employees were all smiles and very friendly! They are AWESOME!!!!!
The parking situation, or lack thereof, is not good. When you drive in you basically have to double park. Other than that, the service and the people were great!
The location was consistently understaffed and overwhelmed. While individually the staff was pleasant, the overall experience was extremely painful. Long waits, frustrated customers, high stress. In addition, the equipment had not been properly cleaned and maintained before rental.
Out of all the U-Haul places in Anchorage it is the best, that's not saying much. I am somewhat bewildered that the trailer I rented has a clause that you need to bring it back clean but for some reason it doesn't rent out cleaned or prepared. Also not sure why I have to wait in line after returning something just to complete the rental, why cant that be done in the time I have to wait outside returning the rental?
I have rented from U-Haul from this location a few times now. The overall experience has been nothing but positive HOWEVER the lines do tend to get a bit long depending when you show up. I wouldn't mind waiting (we're only human, and stuff happens) but how about some flat screens showing sports stuff. of vids of cats getting stuck in stuff or dogs doing tricks. Anything to help pass the time other than reading the packages of packing box tape or trying not to stare at the cute girl behind the counter.
What I liked best about my U-Haul experience was the return of my vehicle. I didn't even have to go inside, and I think I was there less than five minutes. Brilliant use of technology with the handheld devices showing me everything I used or didn't use. Thanks again.
No improvement; your service was excellent. Kevin was helpful and happy the trailer was just what we needed. We will be back for sure. Nice, helpful, friendly people will always be a great experience.
Customer service was outstanding, especially the return crew.
The staff is very friendly and courteous. This location is always busy, yet the fast pace doesn't deter any of the employees from smiling and helping. The vehicles I have rented are always clean and well maintained. I will not use any other location than this one, simply because of the excellent customer service. Keep up the great work!
The only problem I had was that I asked for a ball and hitch. When walking around truck I looked for dings and not if they were installed. Had to come back to location for ball. But they made up for it by allowing me to use step up ladder when told I had a bad knee. Very good location!
Very busy location but nice people and they have a large inventory of supplies and equipment.
What a great experience! Convenient, perfect size gor our needs, and what great rate. I was very satisfied with the service and vehicle!
Made my two days so much more managable. Thank you
Pave from the alley way into the storage units so every box does not need to be carried. The is like a 4 inch difference between drive aeea and getting inside making carts totally unusable
I will never rent from someone else, you were the best!!!
Maintain your rental fleet
You need more room in your parking area. You have so much stuff and so little room. Overall great experience.
Nothing! Everything went great!
I rented a 26ft truck and auto transport to move 4330 miles from Anchorage to Texas. They gave me a dirt, old broken piece of junk that sounded like it was falling apart. They assured me that all trucks going down the Alcan were given high priority maintenance checks. After spending 7 hours loading the truck, we made it 40 minutes down the road and noticed brake fluid leaking from the pedal. Called roadside assistance who sent a mechanic. The mechanic said he could not believe they had given us this truck. Master cylinder was bad and it was a complete hunk of junk. So we had to get a new truck and unload/reload OURSELVES the next day. Now a full day behind schedule, we headed out. Blew a trailer tire two days later in the middle of nowhere Canada in the middle of the night. Roadside assistance couldn't send anyone until morning. Ugh! Finally got a new tire the next day. The old one had been patched a couple times. Awesome. Finally made it to Texas 9 days later and just got a $30 bill because I didn't wash it. I hate uHaul.
Have refresher trainings on equipment so staff can go through their check list and make sure everything is on and working properly.
maybe just straighten out the steering wheel - it was cockeyed and weird, but everything was awesome including not having to stand in line - I got lucky and showed up before the crowd:-)
Keep reservation time accurate. Had to wait 40 minutes for my own reservation.
No, it is extremely difficult to access storage unit due to their excess rental fleet parked along the storage. Often competing with other customers for parking.
I had noted that the truck I was renting was not full when leaving the facility. I returned and got it noted - I fueled the vehicle - at the return and time of settlement the fact that the vehicle was not full was dismissed and claim that the vehicle refueling was part of the fine print - I feel I was slighted about $10 of a 30 dollar transaction.
Parking a this facility was horrid. I know it's something that could not be helped because of location but next time I would probably use a different location.
We appreciate being able to rent this truck. The cost of a 14' van was only $6 more than the 10' van, which was a nice advantage. Scott at the UHaul office in Anchorage was especially helpful in booking the rental.
Customer service was terrible, our attendant did a terrible job explaining added fees and wasn't very personable.
Customer service was not great, it'd be nice to be greeted and addressed in a way that felt more ready and willing to help.
Improve the night time drop off parking
More parking but that's probably not feasible given the location.
The window didnt close tightly, the vehicle was dirty inside and out. The vehicle stalled 3 times while waiting at intersection:( I have rented U-haul trucks alot over the years, but this one by far was my worst experience:(((
Staff was very helpful and courteous. Thank you very much.
great staff, this location has everything.
Everyone @ U-Haul Did a supper Job!!! THANKS U GUYS & GALS DD
Everyone was helpful and sent me on my way quickly to my task.
Pick-up and drop-off was very quick and smooth. I really appreciated the customer service. Thank you--I'll definitely be back.
Wanted to rent for another day, but unfortunately the truck was already booked. I'll plan ahead next time.
The service and staff was great. Very friendly and helpful, but the overall outside storage facility is too small and cramped.
When I went to pick up the trailor I rented there was no room to park. I was forced to park in a ally way and went inside to complete paper work, came back outside and employees were availble to assist me with my rental. Dropping off the trailor... Waited 10mins un-hooked it and left. The worst experience I've had in dealing with a business all year hands down. Only use this location as an absolute last resort.
The staff and service are always excellent here. We rent regularly to move our chorus risers and are very pleased with how we are treated.
GayLee Erickson, Riser Crew, Alaska Sound Celebration, Sweet Adelines, Anchorage Alaska
Sara had great customer service!
We rented a 20' truck and told them the date and time. The day of the move we called to let them know my husband would be picking up the truck, and the new time. When he got there, they had released out truck to someone else, and gave us a smaller vehicle. She never offered us the $50 and I want that compensated. When I tried calling again yesterday the phone just rang over and over.
I will only rent from this store... Tracy is wonderful to work with... and I rent a lot of trucks in a years time... if she moves or quits I will rent where ever she go's
Actually have available the furniture packing pads I'd pre-ordered. Not even an apology!! Poor.
Did not receive final billing information via email. Have instead been deluged with incredible amounts of spam, over 100 spam messages per day, since divulging email address.
On site personnel accomodating and pleasant.
Problems with the trailer required that I wait about 45 minutes for repairs to be done before I could leave with the trailer. I had to point out that some lights were not functional, the license plate was about to fall off and there was a number of dings and dents to the equipment that were not marked, they had no stickers to mark them with, so I took numerous dated and timed pictures of the trailer before I left. I tried to get them to give me a different trailer that appeared to be in much better shape, but instead they decided to do the repairs while I stood and watched. Several employees even commented about (who in the world checked this in? and who in the world approved it as ready to go?) I tried my best to get them to give me at least one spare tire, but they said they do not have any and most people don't want to carry them with them. I was in shock, nearly a 2500 mile trip without a spare tire? Through Canada and miles of dirt and gravel roads, without cell phone coverage and without service stations for hundreds of miles and NO SPARE TIRE? Had I more time I would of brought my own trailer and arranged to bring something back on my return trip, instead of renting the Uhaul. I still have not received reimbursement for the repairs I had to pay for out of my own pocket, but hey its only been a little over 2 months since they promised to reimburse me.
We have been renting from you for a large part of the spring/summer season. Everyone has been very professional and accommodating. The Trucks have been well maintained. Two of the trucks were older and the cab interior could have been better. One of the rentals for the smaller truck F-150 I had to ask for another because the outside of the one they gave me was very dirty, I didn't look at the inside. The young man outside handled it very well, the Woman at the front also made the transition well for me, with a line waiting. Very well done. I have recommended your store continuously throughout the process and will continue to do so. Thank you.
Driving between buildings is unsafe. I injured myself because of all the u-haul vehicles parked around the buildings. Call me 9073010678.
The equipment was ready and waiting for us at the pick up time. It was clean and in good condition. The lady behind the desk as well as the gentleman that helped me hookup the trailer were very knowledgeable and helpful. Thanks guys
Anchorage Old Seward store - After having made reservations for a car hauler trailer over the phone, we went through five units which had problems with bad tires, bent rims, and even a badly bent hitch before we found one I could use, so it took a while longer hhan anticipated. The staff was awesome, friendly, and never quit trying. Awesome crew, and thank you.
Please keep your manager and crew there - whatever magic they have, it's working.
the truck was fine except the engine had a definite knock, it did the job without any problems. The cab was dirty and smelled like an ashtray. Staff was pleasant and helpful.
Storefront was poorly laid out, the entrance had been haphazardly relocated to a side door
Speed up the return process a bit... I had to wait 20 minutes total from driving in, to a paid bill. That, after a very long couple days of packing and moving, when I also had to hurry and clean. Other than that, everything was great, and your customer service folks were very friendly. Give them a bonus!
Check in was backlogged down. A separate check out and check in would be helpful.
you already nailed it!!! people were smiling and friendly, helpful, truck was clean, easy to drive, good gas mileage lower price is only improvement
This was the worst U-Haul store and storage place I have ever been in and I would not recommend it to anyone.
One of the blonde cashiers was just super snappy with my girlfriend and I. I did not appreciate being talked down to.
Everything is working great, I wouldn't change anything.
The truck was dirty inside and covered filth mud on the outside. The transmission was failing and when i brought it up to the service tech he told me he had noticed that when he was pulling it around for me to use but still rented it to me
Great , friendly service!! THANKS!!!
The fact that I could not contact a local represresentive, only a call center caused me to move IMMEDIATELY!!! I had a simple question. No one locally would cal me back.
Let the patrons enter the doors closest to the clerks etc.
I have no complaints The staff was very helpful and knowledgeable
There was a spare tire mounted on the rear that lacked a pressure sensor resulting in a constant low pressure warning that replaced the odometer readings so you could not see accumulated mileage.
The staff, however, we're very polite and helpful. I will still use your services without hesitation.
They didn't record that I returned the trailer and I got a call later in the afternoon. No big deal just thought I would let you know. The prices are very reasonable.
Nothing. They were great.
Not happy with the receipt or the charges. I rented this vehicle based on 150 miles expected usage and turned it in with 103 miles actual and was charged for 3 miles over 100. I was told the minimum number of furniture pads I could get was 12, but I see on the receipt the charge is $5 for 6 pads. I did not need 12. This was deceptive practice and I am not happy with it. The vehicle was clean, but smelled inside. The staff who helped me check out the vehicle was friendly and helpful, the really redeeming quality with the rental experience.
Tracy and her crew are awesome. Even if other Uhaul places are closer, I always go to her store.
thanks for everything
Great customer service, dependable equipment.
Improve your customer service at the counter. Information kept getting lost.
Parking is a bit confusing. Please designate a spot for cars to park and make it clear where they should go so that the cars do not get blocked in by U-haul trucks. Thank you for your flexibility and professionalism.
I was doing a favor for U-Haul in deadheading a trailer for them. For whatever reason I had to actually "Rent" the trailer, albeit for only $1.00, but even that is totally ridiculous. No one at the location when I picked up the trailer seemed to know what to do.
Maybe one more customer service person at the counter. Overall I was satisfied with this rental experience?
Need to figure out better logistics with U BOX program. All but one employee had a clue what to do when asked about a ubox. When dropping off my ubox, the agent didn't know how to process it, wrote my name on a sticky note and said the manager would call me the next day to set up the storage. I never received a call and my credit card was charged with out confirmation from the store or a reservation. Luckily I took a picture of the Ubox number because when I called to pick it up, my name wasn't in the system. Even the corporate office connected me to a North Carolina uhaul because they had no idea where my u box was. The corporate office messaged the store to call me right away (because no one would answer the phone) and it took them 8 hours to call me back and by that time they said they need another 24 hours to find and prepare my ubox.
The lot is way to crowded: suggest a more functional design to accommodate customers. Also employee attitude was pretty bad, suggest retraining your employees and improving their attitude and interaction with customers.
Overall, I will not come back to this Uhaul location, nor will I recommend it to associates. Good luck
tell me that there is a different price for weekend rental before i show up to pick up my truck and i have to pay more than budgeted.
Tail light on dolly vibrated off(rivets detached) and resulted in being disconnected to continue travel. Probably was maintenance issue as all 4 rivets were not present I believe when unit rented.
No one informed us how to load vehicle on dolly. Auto was present and it would have been easy and safe to properly hook up safety chains. Info on dolly not easily understandable as to chain hook up for novice user.
Vehicle exterior has excessive scratches, dents, and damage. Was difficult to tell what had already been recorded. Hours of operation were to short. I could have turned in the U-haul early but needed to change the card it was being charged to and was told could only do that at the counter with someone. Besides I would not be comforta bike leaving it then told I owe for damage that I did not do.
Keep the fantastic flow of rental truck your staff is amazing and customer focused, we always get the truck we need!
MUCH better experience this time.
Have more counter personnel during rush times to avoid long waits and outside traffic congestion.
Make sure the things you request are in there and in working order I got the package for a dolly an six flannels and the Dolly wasn't in there I go back to get one and it was broke by the time I noticed I wasn't gonna go back again it was way out of my way
No place to park. A lot of parking lot is full of equipment.
When I left, the uhaul had 15 more miles on the odometer than the contract stated. I admit fault, because I didn't check before leaving the lot, however I do not have confidence in this location anymore.
Took forty minutes to process the return of a truck!! 37 minutes in line behind one person! Need more clerks.
I was a little hungry upon arrival and wish you guys had some vending machine (I didn't see any around!)
other than that...everything was fine!
BTW:was surprised by the state "tourist taxes" but oh well, that sounds ok to me, whatever brings revenue to our economy works for me!!!
You might want to have a mechanic check out the noise at highway speeds. Differential. Bad?
Continue to retain your staff they are professional and totally dedicated to ease of moving for each customer!
Better entrance and exit locations
I was ok with the service/vehicle...
Overall, I enjoyed my experience of renting a unit from U-Haul. My only complaints are the lack of lights w/in the unit and the early closing times - extending the hours to 9:00 pm would be ideal.
I told the guys before I left that the gas meter was just below Full line and they said it was full. I rented the box truck and a estimated about 40 miles. When I was done I gased it up and meter went up to 5 gallons and the meter was past the full level. I rate this place poor. Real poor.
The truck cab was filthy. The truck was 1 quart low on oil and 2 quarts low on transmission fluid. When I called to find out the correct transmission fluid, the staff was not helpful. I eventually found the correct transmission fluid through the uhaul central number.
When i returned my truck and went in to check in the man in front of me was informed across the room that the truck he was returning needed to be swept out. He responded that it did not that he had swept it out the night before when he unloaded it. I felt this was very rude and he should have been shown quietly if there was a real problem with his truck. The attendant went out and signed off on the truck so apparently it did not really need cleaned out. Every one was busy but courtesy is customer service. When I left the office there were 2 U-Haul trucks running in the parking lot. One was my return and it had been running about 3 minutes, the other one had been running over 10 minutes. I am just wondering why this is, it seems to be wasting the gas that was put int the vehicles. I mentioned it to one of the lot attendants and he didn't know why they were running and frankly didn't care. Why is this a practice?
I didn't get a call the day before to confirm my pick up time like I should have. I brought my car in the day before for them to inspect that I had the proper towing package and electrical connection. I ended up calling the customer service number the day I was to pick it up to make sure my trailer was at the location I specified and was told I was supposed to have picked it up two hours ago. Would have been nice to have known that. Communication could be improved.
We will definitely be using your location for all future jobs we get in the area. Thank you so much for working with us with all the changes we had to make; it is really appreciated!
Rollout Vehicle Admin
Great customer service and great location. Thank you.
Customer service was the best! Everyone involved did an outstanding job, truly amazed with service
Great location, lots of extras to purchase inside, quick and easy.
The staff is the best very helpful and and nice especially the manager Tracy Huberty always helping our company with the truck rentals they rock @the old Seward location thank you guys for all your help keep up the good work
Rental was great. Parking onsite was difficult. I has to park my car on another lot while I did an intown move.
Great crew. The check in and check out people made for an easy in-and-out visit. The van was in great shape. Good value and met my needs.
Pick and drop off area flowed well for as congested as it was. All personnel were very helpful and personable.
Have more trash bins on site it's very hard to clean out your truck on the trash bins are super full
Extremely slow service. I had to wait almost 40 minutes to just pick the vehicle up.
Drop off was just as bad. I will never use this business again.
great service will use you ever year.thank u
I was highly disappointed that I could not return boxes without a receipt. In the chaos of moving did not keep track of it, and although the boxes clearly say UHAUL all over, i felt like I was not a trusted customer, that somehow I was trying to "pull as fast one" by returning more boxes that I had purchased. If I pay with a credit card, how hard is that to look up in this modern age of technology?
Wrong size tires were put on the trailer. System showed 15" when we had a flat, 14" were used. Service repair was dispatched twice with the wrong tire due to the system stating 15" tires were used when it was 14" tires used. Very frustrating.
I will never do business here again. Your gasoline game is a rip off. You lost a good customer, all for a few drops of gas, your business lost.
I've renter here a few times and have always had excellent service. I would recommend this location to anyone.
Had an appointment at 11 AM to pick-up my reserved trailer. Still had to wait in line for 45 minutes before I was helped. The help was excellent once I got to the head of the line.
Brand new pickup truck. Enjoyed driving it. Staff helpful and friendly. Called a cab to take me to airport.
Much better than last time.
I didn't expect to have any expectations that would render a change. .Overall a good experience. .Thank you for being in my neighborhood. .
Please provide spare tires. We had a blown tire in the middle of nowhere!!! We didn't have cell service and had to wait for a trooper to finally happen to drive past and help. He said it was the 4th tire issue with a uhaul he had seen in a month. We had to wait 5 hours to get it fixed. Spares tires would especially be helpful for customers driving through Canada as this is a long trip with very limited cell service for most of it. Our tire was really bad and we never should have been allowed to rent a trailor with the tire looking like it did. It could have been very dangerous to is or others on the road. We got lucky
Maybe have some trucks with shelves you could stack boxes on and cover them with something so they'd stay on the shelves during the transport. Would like to see electric seats and mirrors, etc. Also, need bigger facility to accomodate parking. Kind of a tight squeeze but I would definiately use you again.
inside the store was foul smelling, I would suggest removing the dead body the help was great though.
In a heartbeat they were able to extend my hours of usage.
everything went as expected very pleased with rental truck, new ford pick-up truck, and service
I was thrilled that I was able to pick up a truck on short notice. Staff is always helpful and cheerful.
The gentleman that was there at 7am to connect my trailer seemed like he was in a bad mood, didn't smile didn't say hi hooked my trailer and said "alright your good" I didn't want to get up at 7am on a Saturday either but it's his job isn't it? Maybe he didn't get his coffee this morning? Maybe he ran out of bailys Irish cream? I'm not sure but he's defiantly not a morning person.
Wait time at counter was extremely slow. Have more staff behind the counter.
Great U-Haul! I didn`t know they didn`t pro-rate the storage but they still worked with me after moving out of my storage unit only 5 days after paying it. They saved me $150 bucks!
I rented a tow dolly to tow a car. I gave the name,make, model to a uhaul representative, the car I needed the tow dolly for was 1 feet smaller then the dolly. clearly a mistake by uhaul. not was I not able to tow the car, It cost me 8 hrs and 200 dollars also. I explained to the uhaul representative, he did not seem to care and just handed me my receipt with a thank you and come again.
Add more customer service staff to help the very long lines of folks waiting for help. There is usually one one person helping everyone.
Kindly keep in contact with the customer for updates concerning their order straight from the Anchorage office than relying with customer representative from U-Haul headquarter center otherwise good job for quality services.
Be available to answer questions about the van. For example, how are the side mirrors adjusted?
24 hour drop-off was extremely nice--therefore no dealing with personnel.
I called because I was quoted over phone $0.29 a mile and your dispute department said they had that in their computer but couldn't do anything till I paid ... Paid and wanted to get reimbursed please
Why wasn't it $19.95 a day .... It's not like that was the only pickup there
The employees are excellent. . Aimee was a charm.
Everything was near perfect so not sure what I would recommend?
Parking was a little confusing. Trying to get personal vehicles in and out of such an small area where they are cleaning the returned u-hauls was a challenge. But overall everyone was helpful and friendly.
We thought you would load the 20 boxes we bought into the truck. (We are two ladies over the age of 60). Other than that, everything was fine. DE
I rented the van on a Friday afternoon and the wait was a little longer than I would have liked. Staff was very friendly, though. The guys working in the lot were exceptionally helpful. Would totally rent here again. Price was awesome!
The front desk staff woman and truck handler (for return) seemed cranky. The right side mirror would not move for adjustment.
Frankly, just keep on doing what you are doing.
The people are friendly and customer service
Very quick friendly service. Reminded me of Nascar pit row with how quickly the crew was working. Thanks!
Lady at the desk was very rude. Throw my liscense at me. Would not return to that location. I am thankful for the company providing another means of transportation to those with smaller vehicles. Thank you.
Keep doing what you are doing! Don't change the excellent service, please.
The 27'truck interior and cargo areas where filthy and I was told thatthe truck should be returned withthe same amount of fuel as indicated on my contrac.I fueled the truck to the proper amount and was still charged for13.5 gallons of gas .I used mt bluebird amex card and alloted $150 dollars for my rental fees and gas.the extra charge caused an overdraft on my card and I am VERY UPSET with yoor uhaul staff.
Terrible. We first arrived to find out we had no trailer..they had rented it to someone else. The second trailer they finally located after two hours had a diesel smell and we couldn't use it. Finally we got one, loaded up, and trailer lights had a short. Pretty unimpressive. To add insult to injury, they overcharged us a day. Who has time for this? Or the patience.
Bad experience. Company called the day before I was leaving and switched trailers on me. Wasn't able to move everything I wanted. Now I have to make another trip because there was no time to make other arraignments. Not happy.
Maybe have a few more customer service representatives.
Very busy location, limited space to park.
The smaller vehicle I booked wasn't available and so I had to spend more money on a larger 14ft I didn't need. Was below the estimated millage for the 5 hour rental, used less than a quarter tank of gas, yet paid over $80. Feel pretty ripped off and the return was a nightmare 30 minute standing in line.
Clean your trucks offer non smoking trucks
It took me 40 minutes of waiting in a very slow line to rent a truck for 2 hours. The poor staff behind the counter are set up to fail as the floor layout and slow system response requires at least double the staff you currently have.
You ripped me off in fuel. That needle on the fuel tank was on the edge of 1/2 of a tank or exactly where it was when I picked it up. It's was only a $11 charge but not the greatest way to build loyalty.
Quick and easy. Customer service was great as well.
when I came into the store they seemed really busy but very short handed they probably need to bring on a third body to help with any issues that may arise and help customers get out quicker.
Customer service slow and unfriendly. Honestly I went in annoyed at uhaul because of the useless reservation website and phones. I shouldn't have to give you all my info for you to tell me if you have a truck. Look outside!!!!!!! Your reliance on your worthless system is very customer unfriendly. Next time I'll book with a local company. At least they can tell me what trucks they have
The experience wav very good. Keep up the good work.
The staff was helpful, the equipment functioned well, the parking area could use some work. Crowded and bit confusing.
First time rented u-haul, Michelle was very helpful and informed about deals, later returned Brianna was very loud and rude saying stuffs about her co worker. Just made me uncomfortable & parking is horrible
I recently used Uhaul for a move from Alaska to Washington, and I am very dissatisfied with my experience. When I first went to Uhaul the trailer to tow my vehicle wasn’t ready (the jack on it didn’t work), so I had to come back later to get it. When I go back to Uhaul (6 hours later) and hook up to the trailer I was assigned, the lights don’t work on the trailer. They then find me another trailer to use which everything works correctly for now. We then hit the road (2600 mile trip through remote Alaska and Canada). About 30 miles into Canada we got a flat tire on the trailer. We pulled our vehicle off of the trailer so we could drive to a pay phone so not to damage your equipment further. Four hours later we got it fixed and on our way again. The next day we get about 30 kilometers outside of Ft. Nelson, and another flat tire (on the Uhaul this time). After driving close enough to town to get a signal on our cellphone, we called a toll-free number for roadside assistance and realize later that there was a $52 roaming charge on our cell phone bill. When the technician arrived to change this tire, he looked at all the other tires and said that they should all be changed, but of course weren’t. Another 4 hours lost for them to get to me and fix it. Sometime between starting the trip and now, the lights on the trailer stopped working. Now that we are traveling south the temperature is warming up, and we notice the AC doesn’t work whenever you step on the gas (great for when it is 100 degrees out and you are climbing over mountain ranges). The final big climb before home the check engine light came on. I go to turn in my equipment and find out a substantial list of things I was supposed to do before we left Alaska. They were supposed to walk around the unit with me and put stickers marking every previously damaged area, walk through all the fluids with me to make sure they were full, etc. which we never were guided to do by Uhaul personnel. We finally made it to Washington, and I call Uhaul to discuss my experience with their equipment. After the first phone call, they told me that they would pass on the concerns to management and would hear from them within 72 hours. After 72 hours passed, I heard nothing, so I called again. They told me that I should have received an email, well no email in my inbox. They said they would call back within 24-48 hours. Thirty-six hours later, I get an email saying “I apoligize for the delays, I will refund $100 back to your card” (and the spelling typo is not mine) signed by Brionna Campbell, ASM. So after all of that, adding a full day to the trip and a $52 charge to our cell phone, we were refunded $100. That is a slap to the face. I attached pictures of the flat tires. I would not recommend Uhaul to anyone nor will I ever use your company again. Your company sent us on a 2600 mile trip through remote areas in a vehicle that was not equipped to handle it nor a trailer that was capable of making tha
Came in from Ca. I was treated with respect and given prompt service. No hassle will recommend to any one/
Great experience, everything was there and the employees were very helpful
Very happy with my experience in Anchorage.
Everyone was extremely helpful to make a stressful moving experience pleasant
All of you were wonderful!
free storage promotion that offered one free month with every trailer rental, good for one year, could be used at any facility, could be transferred to anyone. Horrible experience.
Access from the street is very difficult, and the lot is very small, causing traffic constrictions at busy times.
It became too expensive for the limited service. Frequent raises in rent, shorter hours, long waits for help, and no return of unused rent. There are better options.
It was very hard to access my storage. It was hard to find someone friendly or helpful to answer questions. I hope I never have to go back there.
No pro-rated final month refund although even 5 days after payment. Poor business practice: I won`t return or recommend. Also, no drive-up heated unloading area last winter.
Tried to charge me an extra month
I had no problems with this shop. all of my problems was in Florida.
Traci and staff went beyond my expectation to make sure I had a great experience at U-Haul! Two thumbs up!
The box to TOOOOOOO small for the price!!!
Customer service is awful. Poor professionalism. Cramped lot, can`t even load/unload into storage unit without employees making me move my car constantly. Very aggravating and inconvenient.
Good storage, good access . Military discount! Decent prices.
service attendants very helpful.
It was a very positive experience all together and I would recommend U-Haul to others in my same situation.
found out that because my 4 boxes were on two diff. contracts that i was charged more for shipping than should have,will i get reimbursed, i really doubt it
The Anchorage location was great but the national call center is another story... they flat out lied to me about reserving a first floor unit. Not cool. The call center would get a poor rating.
The staff was very helpful and assisted me with everything I needed. The customer service was excellent which made my move easier. Thank you uhaul of anchorage.
Staff always willing to lend a hand or offer help.
Accommodating staff with excellent customer service skills.
The staff on hnd was there to assist with our storage door being off the track and our uhaul trailer door being frozen shut. The young man on site helped us right away which was nice.
Need to provide better customer service. The U-Box and shipping of my items were ok. I just felt like customer service wasn`t organized, rushed, and sounded chaotic over the phone.
My u-box was extremely late and new charges kept popping up. This was probably the worst experience I have ever had moving. I will let everyone I know who is relocating to not use u-haul or u-box.
Box was in poor condition. Hinges were bent and wouldn`t accept locks. Ramp couldn`t be used due to angle on trailer. Didn`t need movers but two showed up. Refund due?
When securing the unit the 10X15 was quoted as heated. When I arrived the 10X15 units were not heated. I changed to a 10X10 heated unit and hope everything fits inside.
I am pleased with my overall experience.
Service was good. It is sometimes difficult to deal with vehicle traffic outside/around the site. Tight fit especially if there are multiple propel loading or unloading storage.
Thanks for being the only place with a shipping crate tha comes to Alaska
Access to the rear building can be tricky with a trailer -- it`s very tight, especially with the UHaul pickups parked along the fence and building. But once in front of the building, access was fine.
I love this location!! They are always helpful and very attentive to their customers!
I was very dissatisfied with the customer service I received at the Anchorage U-Haul/U-Box facility. And they ripped me off for $30 on a $60 deposit.
Terri, the manager, assisted us and was awesome with customer service. Thanks, Terri, for making our relocation successful.
Awesome customer service!
Staff was rude and the driving lanes were blocked with unused trucks. Very difficult to deal with.
BillingBarbaricHarassingEmails-LoansharkFees-NO CUSTOMER SERVICE-MgrTracyRudeCondescending LackCompassionNEVER UHAUL AGIAN.FeesRidiculous LookAccountHistoryJUNKFEESWorstExperienceEverLocalBizFromNowOn
It was a pleasant experience because of the friendly staff.
Very handy other then not allowing the ubox on a uhaul trailer outside of 50 miles of Anchorage which made it much harder to move my goods!
Lubbock Tx Uhaul was disorganized but finally got my stuff shipped. Was told it would be a month but only took 2 weeks. Anchorage uhaul was excellent and staff very helpful.
Staff was very polite and courteous although only a select few seem to have the expertise to handle the ubox all the way through from reservation thru shipment with storage rental and insurance.
the unit that was rented to us did not have the lock repaired, when we finished and wanted to go home we closed door only to find the latch was missing, i had to wait about 1 hour to get it lockable
Lack of 24-hour access was disappointing, but otherwise I had no issues with my patronage of uHaul storage. Great location, set-up, and ease of access.
Great staff. Excellent customer service. Poor system.
Parking maneuvering vehicles about this facility is very difficult. There is insufficient parking for amount of business this location attracts.
The swipe card system is flaky and the lights went out a few times last year.
If someone would like to call me, I would be more than happy to tell them about the WORST moving experience I have ever had. It`s stressful to move but this was a NIGHTMARE! 907-244-4375.
I signed up in jan for monthly but every month they would send me an email to say I was over due. I had to go in and pay. There was a lock on the unit they couldn`t find the key they had to cut it off
Staff was friendly and efficient!
I like the facility, the carts available, the recycling place, the cleanliness, and the fact that a rest room is available on site.
Staff was very helpful and efficient!
Charging me storage for boxes that are in transit, not storage, is larceny.
Please spell my name correctly. Letitia Tyler. Comforting, friendly, helpful.
It was frustrating experience: poor communication, card reader not working, had to come back a 2nd day, long story, but not enough space to write here.
I was disappointed that the U-Box was not shipped on the date that I expected. As a result I waited an extra five weeks for my household goods.
I appreciate the service I received yesterday after my 5,890 mile trip.
Very clean, very professional
Very friendly and helpful!
Staff was very very helpful. Traci was amazing, she is an awesome manager. Would definitely recommend this Uhaul to everyone I know, already am actually :
We canceled our unit reservation after 30 minutes of absolutely inept counter service, where the girl had no clue how to complete the rental. Nor did anyone around her.
I`ve used your service quite a few times and it`s always been a good and easy experience for me to get exactly what I need to get the job done. Thank you!
box was early. staff very friendly and professional. so glad I found you on the web. and so glad you had uboxes.
What I have to say takes way more than 200 words...obviously you don`t really care about customer feedback.
This has been the worst experience I have EVER had
The staffing manager was very helpful in getting me in a unit that fit my belongings. Not the other way around. This is greatly appreciated.
It`s minus 20F and they are ready with the U-Box. They hooked me up, checked my lights, explained procedures, and never missed a beat. That`s the best of the best.
The young male employee with the softspoken voice made our experience very pleasant. Went out of his way to meet our difficult needs as others didn`t seem so willing. make sure to ask for him
Gas gauge did not register untill truck was moving staff said they would manager Traci and she would take care of it this never happened she did not no anything about it when i returned in 2 wks.
The manager went above and beyond her duties to accommodate me.
Parking was a complete nightmare.
good idea, but boxes are very poorly made. 2 of mine arrived with the lock broke away from the box. the screws stripped out.
The only complaint I have is not enough local in house` people to answer phones. Four out of five times I was transfered to Arizona and then a message was sent to Anchorage to call me.
The office is a bit cluttered near the counter. Makes it difficult to access for service.
I WAS NOT SATISFIED AT ALL! CALL FOR INFO 9073588788 I KEEP BEING TOLD IT WAS TOO LONG
Paid the month of October 2012, and found residentcy October 5th Moved everything out 10/7 Rented a U-haul moving rig, not even credited to the U-haul rig, or Pro-rated and given a REFUND~!
Pleasant and helpful staff. However, our overall experience was very unpleasant. Terrible parking and storage units were not easily accessible.
I was lied to. I reserved ground level and got 2nd floor. I was told the first month was free since I also reserved a truck but on-site was told it wasn`t free. I plan to call BBB.
The poeple work here are very rude.
Clean and accessible facility. Worked well for our short term 2 month storage needs.
only because it was hard to open the outside door for the 24hr access in winter, that I don`t give excellent.
You offer no prorated for ending early. Very unreliable and terrible calling system. Will look for other company.
The anchorage branch was awesome and gave us a free month of storage for our troubles but the santa rosa store slacked off and was the original cause of our problem.
Aimee was very professional and had awesome customer service. I really appreciated it!!
They did not do as the told me they would when I opened and closed my unit.
Veronica in your Old Seward Rd location was WONDERFUL! Your phone system which directs me to Phoenix is STUPID! Can`t call the local office, REALLY??
Charged $500 more than quoted for the shipment. The quote wasn’t entered into system. Communication with U-Haul was very poor. Phone calls were not returned. U-Boxes delivered 40 miles from my home.
Everyone was very friendly and helpful.
I was told my card would be charged automatically. It wasn`t, I got a late fee.
Everything went well with our move. The Ubox made it to our location much quicker than we expected which we appreciated. Thank you
Worked well for our needs
The general manager at the Anchorage, AK store is the worst manager I have ever delt with, if you would like more details I will need more the 200 characters
However, my guaranteed time for truck PU was three hours later.
U-haul has seemed to upgraded their customer service from a couple of years ago. They were very prompt and courteous in helping people, even when they got busy.
i disliked the entry check in. check in, walk more steps. ok if the room is nearby, but a pain if far.
Disappointed when told there was no prorating. When my wife asked if we would get any money back the checkout person did not even look up, just shook their head. My wife had to ask for an explanation.
Very hard to drive in and out to get you belongings into and out of storage unit. Should be no storage units on the perimeter of the building and NO U-haul trucks stored on the 1-way driving route.
24/7 access to all storage areas would be appreciated.
My only problem was with the access card not working.
Everyone was very polite and helpful, thank you.
Access hours ending at 6:30 are too early. Too bad it`s all done with the hope of everyone paying 10 dollars more for 24 hour access. I won`t choose UHaul for storage after this move.
the facilities were crowded, but the staff was quite nice. the box wasn`t ready when we requested it, but they worked quickly to get it for us.
Very pleasant and helpful staff.
The trucks infront of my unit for weeks was somewhat rude and I called 4 times to ask to move them and all in 3 weeks. People pay decent money for units consideration for open access would be great.
The staff was really helpful. I would and have recommended this location to all my friends.
The ENTIRE EXPERIENCE OF THE OLD SEWARD UHAUL WAS AWFUL!! it very hard to navigate, cluttered dirty - I WILL NEVER reccomend your facility - I am very disapointed in the service that was provided.
Phone for Anchorage store should go to the store instead of call center. Staff at call center and store gave us conflicting information. Store tried to make unauthorized charge to my credit card.
was hoping for better access time in the evening maybe to like 10 pm but i will work around that .overall it works for me
It seemed pretty well organized and friendly people working there.
It took 7 weeks to receive my U-Box. I had a difficult time contacting and communicating with U-Haul staff. I did not feel confident in the service.
Best pricing in town by far and the service was top notch!!
Sales staff was great, thank you!
great everyone is professional helpful and friendly
Best rates in town by far!
One femail staff at the Anchorage office was not helpful, rude, unprofessional, and we seemed to be a burden to her. Our U Box was not ready on time.
overall good experience....had times when i waited a really long time in line and others short but always good service.
The staff was excellent. Great customer service the product was perfect as well. I am very pleased and have already referred a few people that are moving as well.
Goodmoving experience. Delivered and everything was as we placed it. Would use again
The staff appeared grumpy most of the time that we needed to deal with them. Other than that the facility was clean and secure
Poor facility layout and rude staff is what caused me to cancel my unit after only a couple months.
The young lady at the desk - I think her name was Veronica or Victoria - sorry can`t remember - anyway, she was exceptionally friendly and helpful. She deserves a promotion or a raise - or both!
delivery time, customer service and transit tracking leave something to be desired. Suggest upgrade of phone system and website to be more dynamic and make it easier to track shipping progress.
Akron UBOX rep wonderful. Anchorage rented out the cart to get my UBOX for 10 day and charged me$100 extra. Girl did take fee off. Akron told them it was coming.
I appreciate the fact you care enough to ask.
This is my 2nd time storing with this U-HAUL facility and I am always pleased with their service, hours and cleanliness of the units. Thank you.
I found the units I rented to be clean ans usae to access
When I got there I was told nothing was available that they always overbook reservatons. When I made a stink suddenly a 5x10 was available. AWFUL Counter staff!
Thank you! Traci Huberty has awesome customer service personality she is was a friendly professional with a keen sence of customer meeds. And what a memory! Traci is an asset to the Anchorage team!
why is it so hard to get a receipt??
Slow service, overpriced storage
U-Haul of Prescott Arizona was horrible,awful and incompetent. Once my stuff made it to Anchorage the staff at Anchorage U-haul was wonderful and helpful!
facility is great, rental trucks trash, mirrors loose, brakes pull to one side and fuel gauge inaccurate, makes for a diturbing event.
The only problem we had with the Ubox was that our initial reservation was lost in the system and we had to wait a day and a half to get a newly reserved Ubox. Otherwise, good experience.
This is a good crew that runs this place, they keep it clean, are polite and assist you when they can. Good people.
The staff was very friendly and helpful and Aimee was very kind to me when I was very tired.
They could not get my storage unit out after 3 hours of calling them. I ended up going elswhere.
Great service and great environment
Got exactly what I wanted. The staff was very polite and helpful.
Ms Mitchell was awesome. The u-box experience was very poor. The box latches came open while driving around town! The non availability of phone reserved storage units lost my business to Best storage.
They were very helpful would tell anyone about them
First time renting a storage space. The people were very helpful and courteous. The storage space was very clean.
Parking is poor. Management should ensure there is room for vehicles to drive to back storage unit. Rates go up $5.00 every year with no value added.
I was called and told I had 72 hrs to vacate my storage unit without ever being told why. No explaination! They cut the lock off of my unit,left it unlocked for three or more days,I want it replaced.
I have rented from that store before in 2007 era and I was pleasantly surprised to see much improvement. Everyone was very helpful, professional and quick.
Best Regards, Robert
Convenient and affordable. Some problems getting to my unit in the summer when the parking lot was full of trucks and had to wait in some pretty long lines to get the key.
good service / credit card acceptance
We were very dissatisfied with all regarding this unit. Due to the 200 character limit I am unable to identify why.
Worst experience I have ever had with storage anywhere in the country.I had to move my vehicle at least 10 times while trying to unload.Rude,unprofessional,disorganized is what you can expect.
Thank you everything went perfect DAVE
The first 600 miles were rough. We reloaded and the next 3600 miles were fantastic. It was like the trailer wasn`t even there.
I chose to move my belongings to another facility. The parking enterance was chaotic and often blocked for long periods of time.
Good: Unit was clean, dry, heated and secure.
Poor: Unit was on 2nd floor requiring a lot more labor to load unload.
The Assistant Manager, Tracy, was exceptionaly helpful in making sure we had the proper vehicle and auto trailer for our 3,000 mile trip to the lower 48.
my experience was mostly satisfactory however it often took 1/2 hour to gain entry to the storage part of the facility due to the lines. I always felt it should be immediate.
200 characters is not enought to explain just how horrible my experience was with U-Haul Anchorage.
i got a flat on my auto transport and had to wait 7 hours to get it fixed. let one way trip customers have a spare i had no phone reception STUPID
I rent 2 units. It is a hassle to always get a key to access the 2 units on each side of the main bldg. I had to wait in line to just get the key. BUT, staff are ALWAYS polite each X! Good job!
I was very pleased with the whole experience. The truck was surprisingly comfortable and considering we drove just shy of 5000 miles I was pleased. Thank you for all tour help.
Local business card had central number where operator gave me wrong information about the hours of access plus poor customer service at counter.
1 Almost 2 hours just to rent a storage space. It took the clerks a long time to figure out which ones were available. And although they have carts to help move stuff, the curb is not depressed
Veronica and Charlene were very friendly and helpful.
I would like and appreciate U-haul for their support and kindness while I was deployed. The staff was very professional and helpul. Thanks you all.
Friendly and helpful staff, great experience.
Prices have gotten ridiculous for one-way move. Agents wouldn`t work with me to find less expensive way. Supply demand, they said.
When you finally talk to the staff at the U-haul facility, the experience cannot be beat. The phone process is unbelievably painful.