Customer Reviews for U-Haul Moving & Storage Of South Auburn

Rating:

1.0

Because of the way you whole handle their things when they were tearing down their building and kicked me out of my storage unit for no reason early and I lost everything I had because of it the staff at U-Haul won't up going into my unit and taking things from me

Rating:

1.0

Location had been closed down and nobody had even told me nobody gave me a drop off location prior to me arriving. No help was given. Would not recommend to anybody and will never use you however ever again! We're experience I've ever had!!

Rating:

1.0

Hack job.. first one in line with 15 vehicles in fleet they give me a rig with less than quarter tank and tell me it’s at a quarter.. I go 3 miles and need to fill up… there are energy drinks and garbage from the last person who used the vehicle.. the back isn’t swept out. They make you fill up 3 times so you return it with more gas but if it’s under you get charged 5$ per gallon and if you’re over you just get screwed.. scam artists bums.. go somewhere else

Rating:

4.0

Publicizing a $19/day rate is ridiculously misleading.

Rating:

4.0

All in all I think this is a "Bare Bones" down to earth keep the costs down and provide a commensurate service! From a Professional C.D.L. Driver's opinion who has hauled Nuclear Waste, Bombs, Hazardous Waste, Biological Plague Viruses etc if I was forced to rent a U.P.S Trailer to do such because of other problems ‐ I would.

Rating:

5.0

The motorcycle trailer worked great! Very reasonable rental fee

Rating:

5.0

Good

Rating:

3.0

Both Julian and Grace are excellent representatives. Please pass along my thanks to them. It was frustrating to have the first rental redone due to no catalytic converter, and the second due to gas be siphoned. They assisted and got me on my way! Jeff Bennett

Rating:

4.0

All in all pretty good!

Rating:

4.0

The person who assisted me is very nice .. I always use u haul every time I need to haul some stuff..

Rating:

3.0

The truck rental no good.

Rating:

3.0

Only one attendant working on a 3 day holiday weekend Saturday morning . Created long backup line. Took a long time to go through truck rental process. Made a reservation including credit card transaction in advance. When I arrived at U-Haul office, reservation number was not used or considered. The attendant was very nice and efficient.

Rating:

5.0

Easy to set up and drop off. Thank you.

Rating:

5.0

Nice guy

Rating:

5.0

Nothing it was great

Rating:

5.0

Excellent service. Thanks Happy new year

Rating:

5.0

Nice and smooth,no surprises on up sales very pleased

Rating:

5.0

Awesome Team!

Rating:

5.0

Courteous service. Great equipment.

Rating:

5.0

was a perfect fit was able to get everything moved in one trip. Thank you

Rating:

5.0

The gentleman working at this location was absolutely amazing and very thorough.

Rating:

5.0

Cool

Rating:

5.0

Not much when it come to employees because the young men that work at the front desk are very polite and helpful more maintenance on the truck as far as the upkeep on the electrica would prevent breakdowns on the road

Rating:

3.0

The truck smelled bad of gas/exhaust/carbon monoxide. If i wasn't in a pinch and time wasn't of the essence I would have returned it! I was coughing and refraining from vomiting the whole time driving in that death box. It is a extreme hazard to passengers to be in there!

Rating:

4.0

I had issues in the past with my credit card and checks with your billing my account. With help from some of your employees the issue was resolved. But this problem happened on several occasion which led to much frustration on my part.

Rating:

5.0

Excellent customer service.

Rating:

1.0

Worst experience ever and being retired military I have moved a lot. Reserved a Towdol and customer service did not add or add to price I was charged 173 dollars for the use of the equip for less then 24 hours, it took 3 staff one of which ended up with stitches, a manager, and a hour to even put the tow onto the truck, I was charged for this month of storage when all other customers were not ( as UHAUL is demolishing the store) then the employee tried to pro-rate me, nothing I had set up online was at the pick-up ( blankets dolly or tow dolly) with truck or tow-dolly at storage as arrange with customer service. Complete nightmare. I was told by store tow Dollie’s can only be rented for 3 days not 2 or less I drove straight from UHAUL in Auburn to Grants Pass Oregon and dropped off the dolly. Costing 173 absolutely outrageous V/R Jessica Turnbough 541-776-0937/253-332-4839 117 Ashland Ave Medford OR 97504

Rating:

5.0

Great customer service!!!

Rating:

5.0

Drove in and drove out! Nice

Rating:

3.0

Great customer service…Thank you; Please keep it up.

Rating:

5.0

Having after hours drop off would be much more convenient

Rating:

5.0

I can't think of anything. The people and equipment are great.

Rating:

5.0

Nothing comes to mind, I was in and out and on the road quickly and the experience was great. I will use U Haul again when the need arises.

Rating:

5.0

The rental team here was awesome!! I have never had such a straightforward, easy Uhaul rental process than at this location. The truck had 110,000 miles on it but it was clean and operated well. Big shout-out to this location.

Rating:

5.0

Great and fast customer service, while decent prices for trailers.

Rating:

4.0

The man that took my truck was helpful and patient. Explained everything. The only reason I didn't give an excellent score is because I had called to see how much an extra day would cost and was told 40 dollars but she didn't tell me they would charge me for the blankets, dolly, and insurance. So instead of the 80 dollars I was expecting for 2 days it was 119.00.

Rating:

1.0

The catalytic converter was stolen, I had to drive it from Seattle to Sacramento. The worst ever.

Rating:

3.0

While I appreciate the $25 for returning the vehicle with more than a quarter of gas (way more). I don't think it's right that I go less than a mile and the gas light comes on. The vehicle was clean, the staff well represented the community and were very friendly to everyone the two times I was there.

Rating:

5.0

Super helpful, and explained all the options. Very knowledgeable and friendly. I have used this location a few times, and it is always a great experience.

Rating:

5.0

Very friendly and helpful will use them again !

Rating:

5.0

Your employees did a fantastic job…. Rare to find great people, thank you

Rating:

3.0

The location does not do after hours drop offs, yet I was instructed by U Haul to drop off there after hours. There was no key drop, so wasted time trying to find it and had to make a second trip back there to drop off the key (as I didn't want to lock in the vehicle). The personnel were great when I dropped off the key, just was frustrated that I was told to drop off at a location that doesn't do drop offs.

Rating:

5.0

great service!

Rating:

5.0

Best staff in town. Very friendly and helpful.

Rating:

5.0

As usual great customer service. Thanks

Rating:

5.0

We were very impressed with UHaul’s flexibility in meeting our scheduling requirements. Staff, both on the phone and I person, were friendly and informative.

Rating:

5.0

The customer service was outstanding. Grace at the rental pick-up and (Ms Kerrigan) at return.

Rating:

4.0

Cost seemed a little high

Rating:

5.0

Knowledgeable and patient! Excellent customer service Megan was awesome I'm pretty sure that's her name lady that's manages the store thankful for her corn demeanor on a day I was constantly hearing bad news!!!

Rating:

5.0

the staffs were very friendly and kind.

Rating:

1.0

These people was so very unprofessional and rude we got the truck back before 7 which we didn’t get it until 5:30 we knew had to get the truck back by 7 but didn’t know we had to have it all packed in the room by 7 so we had 20 minutes to get things into the room I asked the GM if we could have about 15 extra minutes and she just brushed me off like I wasn’t nothing I lost some of my things because I’ve couldn’t get it in time every one wants To go home after a hard days work but gosh bend a little the guy that worked with me was soooo rude I know my stuff won’t be there too long the service sucked

Rating:

5.0

I was a customer for well over 5 years and went through a few managers in that time. If I ever had a problem they always helped to the fullest and Megan was a life saver at times and always understanding I will miss being a customer if I ever need storage again it will be at uhaul

Rating:

5.0

Great place. Awesome people.

Rating:

3.0

I rented the storage & only had it for 1 week. It wasn't big enough, none were available at this facility, so I had to go somewhere else. I thought I would get prorated for the month, but did not.

Rating:

3.0

Staff was nice except one lady. When she would call she would have a very rude tone and sound like someone that didn’t appreciate the customer. The other two are nice.

Rating:

1.0

Cannot get through to actual store. Payments cannot get straightened out and I have been charged up to three times in one month. Information is not changed in the computer. Staff not knowledgeable or friendly

Rating:

5.0

Made everything possible

Rating:

5.0

Best at every service they provide.

Rating:

1.0

Nightmare experience from the beginning and sure that our experience will continue to be horrible. Failure of promises and lack of customer service from a company that has a monopoly on a market. Have dealt with U-Haul and horrible service although when I can’t think it can’t get worse, I am surprised how bad it gets. I will continue to take my other business elsewhere or do without.

Rating:

5.0

Staff was exceptionally helpful. They made the difficulty of moving much more tolerable. We’ll done.

Rating:

2.0

I am pleased overall with U-Haul. But I was originally reserved a storage room at the auburn location. Much to my dismay, they do not have a fright elevator for the upper level which made it impossible for me to use it. This should be communicated clearly before reservations are made. This made the move in more stressful and time consuming as I had to go to another location for services.

Rating:

5.0

Was particularly impressed with the young woman who worked there (tinted hair). She was very helpful, motivated, and good with the other employess as well as the customer. You should promote her to General Manager. She does it all ... and runs the place. Jim C

Rating:

5.0

The South Auburn Way UHaul has been my go-to for all my moving needs for many years. The staff are always friendly and extremely helpful. I trust them. This move was the most peculiar one I've ever experienced in my life. Pandemic issues trying to get moving help and the fact I moved 25 miles away as well as onset of a personal disability. The use of a one month storage unit was a genuine life saver. It was clean and safe and perfect for my temporary need. I have recommended this business so many times and will continue to do so. In about a year or so when I plan to move back to Auburn, I will return. The only thing I found challenging is the company's new procedure for ALL calls to go through an off site call center. I understand the reasons and help to the individual stores. For the customers, however, needing to talk to the site staff, its a real pain.

Rating:

1.0

I rent truck 20' before 2 days when I want because when I go to their 12 o'clock I reserved the truck before 2 days they say the truck is not available because have problem would the tire mud I already I'm pick up one person to given our work After that I be late about to hour they give me another truck 24' Federal Way not Auburn Then II lose a lot time and money because they not note notice to me before I go there they know have a truck

Rating:

5.0

The staff were super friendly and extremely attentive. I got what I needed quickly and without any problems.

Rating:

3.0

The staff was great, the facility was clean, the unit was incredibly remote, on the fifth floor!

Rating:

5.0

Thank you

Rating:

1.0

Double charged for a lock and insurance. When asked if I paid with cash and I said yes the girl told me they didn't show a payment. How did I get my unit then? Dont ask if you're gonna call me a liar.

Rating:

1.0

I was charged twice for my lock and insurance, paying in cash both times. I tried to resolve in person and questioned their actions in the double charge..."no receipt: too bad."?

Rating:

5.0

I was unable to pick up cargo van on time but the gal I spoke to on 800 number mentioned you sometimes have helpers or maybe can get in touch with people who would like extra money. Is that true?

Rating:

2.0

I say below average because there was not enough staff available for easy processing the second time I came in. Your staff didn't accept the fact I had an emergency - needed to find my official trans

Rating:

5.0

Thank you

Rating:

5.0

Chris was on it he was running nonstop and trying to help everybody as quickly as he could other customers were getting irritated because he was in the middle of training someone New but he was Awesom

Rating:

1.0

Worst thing EVER! List of negative feedback is too long for this format

Rating:

5.0

I wasn't sure what size I needed, the manager showed me a couple of options and was able to find me a unit on the ground floor. It was awesome and my storage unit has enough room for my stuff

Rating:

1.0

Staff unprofessional an customer service nauders. Refused to provide answers to questions and used devious tactics to add additional charges to fees. The list goes on and on. If there was a negative r

Rating:

4.0

Knowledgeable staff helpful,courteous,

Rating:

3.0

...

Rating:

4.0

My pod was brought outside for my access. I did not enter the facility. However, the front desk staff were very helpful and quick to provide assistance.

Rating:

5.0

I arrived during a rush on moving equipment. Chris was patient, friendly, and helpful with every person in line, and took care of everyone much faster than I would have expected. Excellent service!