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Roberto RCustomer Reviews for U-Haul Moving & Storage of Aurora
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Bob Hasty helped out with my rental. Very insightful.
Rick VActually U-Haul provided a great last minute service to our Dog Resccue Group as our own van had a break down and we needed to get a substitute van very quickly. They came to our Rescue!!!!
Stanford SCarlos is very unprofessional!!!!! Its disgusting!
Halima PI am very satisfied
Sergiy pWhy was I charged an additional $16? The tank was filled and I was below 20 miles.
Jaqai FThanks Guys
Latoya M | Overall ExperienceBob was super helpful. Takes his job very seriously and we appreciated it!
Justin CStaff were actually present and helpful. My check out guy Matthew (red beard, glasses, super cool) was outstanding and very helpful. This site is much improved.
RYAN Ji especially like the worker bob (yes i’m singling him out) he was fast and efficient yet told us everything we needed to know me and my husband where in and out of the office within 5 minutes with him and he had a great attitude throughout the entire time. 10/10
Erica GThe people working there were very helpful. Would definitely recommend this location
Angela MGreat customer service!
Edward NI don’t like how they try to get over women. Telling someone the miles are 88837.0 when it was really 88914 when i got in and only went 8 miles. Nonetheless just be cautious and a good person when you trying do business. No one has even replied to my text and reach out to me from that location i had to call them and all the associate told me to do was come in to the location. Anyway happy April and hope everyone has a good Easter. Shout out to Ruth at the call center who helped me!
Brittany TWe had to pick up this trailer 15 minutes before closing. The employee was gracious, efficient and got us quickly on our way. Drop off was just a simple.
Kimberly SEverything was fine
CELSO PThank you for great service. The location is ideal being so close to I-88 and they had many options available. The check in and check out process was very easy. Thank you.
Danesa HThese guys were the best! They helped me set up the bike trailer showing me how to do it, along with helpful tips for the future. Great service!
DANIEL LPlease explain the after hours return procedure better. I downloaded the app as instructed but could not figure out how to return my trainer. I ended up having to call and ask the agent to walk me through it. The agent was very nice and talked me through the process without the app. I deleted the app from my phone and will not download it again.
randall fGreat experience
eric nLake St operation was excellent. He cleared up all of the paperwork related to the lack of furniture covers at the pickup location and got me checked back in quickly. He wanted to know about rhe condition of the truck, any issues. He tested the air vents and door and found them to be as bad as I had indicated.
Jeffrey BS/o to Skyler for all the help getting in and out.
Carlos RHonestly I was very taken back by how professional my experience was. Bob H was there before the place even opened took us in right at opening hour. He not only was very polite but very professional and informative on ever question we had and was very transparent about the policy and how things worked for the transaction. I’ve used Uhaul many times in my life and never encountered a person so sharp and going above and beyond for the company like that. He made us feel very welcome and just all in all outstanding individual you have working for you. I will not only refer friends based on his performance but will gladly go to this location just to deal with him for any needs Uhaul related in the future. Thanks bob!
Tim RWalked in and immediately felt like I was a criminal. Have never rented with U-Haul and had my photo taken with an employees personal phone. Was super creepy and uncomfortable. Not the location I will rent from in the future.
Amanda SBob Hasty did a great job in explaining all the paperwork required, as well as operation of the equipment and late check in of returned equipment. If you are in need of renting a vehicle or other type of moving equipment I would highly recommend visiting this agency, and talking with Bob.
Leonard FBob H. took care of me like always.
Carlos RI would not charge a thing. Excellent service.
christine Agreat people
jimm gNice people clean truck i will come back
Robert GBob H did a great job helping me out! Also this location had a ramp on the 5x8 enclosed trailers instead of a roll up door. The ramp was a great addition and helped a lot with my move!
Joseph CDavid, the associate who took care of me, was pleasant, thorough, and efficient.
DAVID DBob was very nice and efficient
Lissette RMy wife and I had our storage unit for 7 ½ years, and it's been a great experience. The facility is always clean, and we never worried about our belongings. What really sets them apart is the staff. Bob, Skylar, and Kevin(manager) went above and beyond to be helpful – they truly care about their customers. If you're looking for a storage unit and or Uhaul needs; I can't recommend them enough. Amazing location with great and personable staff. Thank you from the Andersons.
Kenneth A | Overall ExperienceThe person receiving the equipment seemed annoyed that I was dropping the equipment off at this location. They were not welcoming.
Tim SI think that David provided excellent customer service, and I will recommend this company to everyone. A+ Service. Great job David for leading your team with integrity, and prioritizing excellent customer service!
DARLENE J | Overall ExperienceExactly
Wilmer SI’ve rented from U-Haul for years this time around they had me download an app take all these pictures of interior the back of the truck side of the vehicle driver and passenger side the process took about 20 minutes I feel like I’m taking someone’s job doing all of this extra work not to mention it was during an ice storm the drive way is uphill everything was covered in ice and I’m out here taking all these pictures for U-Haul. Front desk staff was great I feel like this app is way too much!
Renee tBetter cleanup on the snow removal
Victor EExcellent service! Very friendly staff and reliable equipment.
DAN HVery quickly and professionally!! Highly recommended!
Dmitri PIt was so wonderful to receive such excellent customer service!
Robert KIt was a cold snowy day. Staff very helpful getting trailer cleaned off and hooked up so I could be on my way. Great people working here!
jeff sBefore I picked up the trailer, I got a call from a representative asking if I still planned to pick it up because I was running late. I let her know I would pick it up but was finishing up some last minute issues before going there. She stated in a very rude manner that if I'm more than 1 hour late, I would lose my reservation and it would be put back into the system for someone else to rent. I was shocked at the rudeness. The caller didn't come from the local office but some "corporate call center". The staff at the local store very good, pleasant to work with both when picking it up and when dropping it off. Other than the original caller, I would have given this place 5 stars.
Timothy KPlease don’t blow up the phone…
Bryon SFree coffee in the mornings LOL
Jeremy DLakeisha was awesome. Answered all our questions and made us very happy. She even toured us through the storage area so we knew where to go.
Roy S | First ImpressionsMy moving was a breeze! Excellent manager and staff. The van was ready to go!👍
Edward NBob provides excellent service and amiability
EDUARDO TThe people who helped us were fantastic
Hannah FI just drove a 2500 mile round trip from Chicagoland to south of Waco TX and back for business with a 5 x 8 U-Haul box trailer, empty on the way down and full on the way back. About 20,000 people left Illinois for Texas last year and U-Haul charged them a premium to rent one way, then paid to get those units transported back to Illinois. This pattern does not look like it will end any time soon. It would have been wonderful to be able to drive down with no trailer (saving gas and time) and rent one-way from Texas to Illinois, but one way rental cost over three times what "local rental" was for four days. Maybe you should consider making it more attractive for people like me to pay for the privilege of returning some of those trailers from Texas to Illinois for U-Haul instead, just because it seems like it would make a lot more sense for both of us.
Tom KYour worker was terrible rude threatening disrespectful unkind not helpful
Jody SGreat customer service easy and smooth pick up and drop off.
Yadira CVery good and clean 👌
FLORY EThe app is not exactly the easiest to use. This is why I ordered through a representative over the phone. Checking the truck back in was a little difficult through the app too.
Scott MI'm not sure but everything went well I'm happy with the service
Jeanett CThe U Haul people were great in both locations. Great company to do business with and very reasonable.
Rod OWell, I am please with all the help I have received from U-Haul throughout the year 2023. All the workers have truly been courteous and makes me feel good for my next vehicle rental experience.
Meade NOnly issue to report is I was not able to rent a two-wheel dolly since it was one-way, even though I had added it to the cart when I set up the rental. Agent indicated he could not rent it since it would not return and he would not have them for local rentals. Aside from that, truck performed well.
Glenn FI had a very good experience with this location. I would recommend this location. I had moving to do at a local storage unit. Everything went well. I will come back to this location in the future
christene mThis U-Haul location is very organized and clean. I rented a truck and it was an easy experience. Both of the associates that worked with me were professional and helpful. The next time I need to rent a truck, I will be coming back to this location!
Kimberly MSuch a great staff!! Very easy Payne options as well! Great store clean and organized!
SANDY T | Overall ExperienceGreat customer service. David and his team are GREAT! They are always friendly and helpful.
Cynthia C | First ImpressionsI am truly grateful and blessed to have had experience with the UHAUL staff on Lake Street. I would definitely recommend family and friends, and will use again if needed.
Alicia R | Overall ExperienceVery Professional Staff
Beverly W | First ImpressionsBob is the coolest!
SANDY T | First ImpressionsEveryone who I’ve ever spoken to excels in customer service
Kirsten J | Overall ExperienceDude who helped me was awesome
Christopher L | First ImpressionsCommunication and providing information accurately from the beginning with this location has been horrendous. Contacting the location in regards to storage unit and access to the facility hasn’t provided any customer and has completely made my moving experience beyond stressful. Provided feedback and concerns to customer service to contact GM of facility after customer service attempted several times to speak with GM no response and being told from customer service the GM will contact me. problems still exist, my moving is still pending and no updates on resolution, all due to u-haul not holding accountable parties accountable to the standards and policies that the company states it value
Darriel L | Online Move InThere were mixups when trying to pick up the truck. This mixup cost 2 hours of overtime cost for our movers. We went to the address for the truck pickup and told to go to another address. We had to buy extra Ubers to get to each site also
Isaiah R | Online Move InThe staff was very kind, knowledgeable and extremely helpful!
Daja T | Overall ExperienceI had a very pleasant and efficient visit. Thanks!
Michael S | First ImpressionsBest warm storage place
April W | Online Move InRher was only one young available, but I feel that he did a wonderful job in helping all of his customers although he was very busy. Great customer service.
LASHAWN B | First ImpressionsStaff was incredibly helpful. Any time I had an issue, not with storage, but my accounts, they helped immediately and solved my problems. Big UPs to the staff
Gregory R | Overall ExperienceI will be happy to read as soon as I move in on Saturday
Marvin F | First ImpressionsThe floor of my storage unit was really dirty. There was some kind of oil stain and it just wasn’t a suitable place to keep a mattress that I intended to use again or really any of my other possessions, so I had to find a different storage facility. They also charge $10 extra per month to have access to your storage unit after 7pm, which was not disclosed when I initially reserved the unit. The staff was helpful and friendly, but everything else about my experience was pretty terrible.
Jennifer R | Overall ExperienceIt was easy to get my unit leased. The area was always clean and easy to access. My only challenge was that the unit was on the second floor with no elevator so everything had to be carried up the stairs.
Steven P | Overall ExperienceUhaul store had a line, employees were just outside standing around, one just smoking. While approaching them we were spoke to rudely saying we'll get to you when we can but they were not in the store regardless.
SAMUEL F | First ImpressionsThe manager David has impeccable management skills.
anne m | Overall ExperienceThe staff and help were very helpful and informative.
SANDRA R | First ImpressionsFelt over charged, somehow.
Alfreda K | Overall ExperienceAverage person would assume that there's some kind of help to get to the second floor with bigger objects with the wording of everything In moving site. Very disappointed
Jason R | Online Move InGood service in aurora Mitchell South Dakota was not that great of service what the truck have any questions please give me a call at 630-618-0037
Michael W | First ImpressionsThe only reason I moved away from U-Haul and over to a public storage is because I do not like the short height rooms. Not once, but twice, I nearly knocked myself out of going in and out.
James W | Overall ExperienceVery reliable 👍
Bukola A | Overall ExperienceI thought it was great that U-Haul gave us a free month of storage because we rent a trailer with him with her move so it really helped us out. The manager at the facility was very helpful with answering my questions of what I needed to do in the checkout process.
GARRETT S | Overall ExperienceNice experience
karamat S | Overall ExperienceGreat customer service at the location in Aurora IL on lake street.
Nakisha B | First ImpressionsTook too long with there services in people on what they needed done
latasha M | First ImpressionsVery helpful.
amos b | First ImpressionsNeeds work to find front desk it was a little sloppy
Jason C | Overall ExperienceEveryone there are GREAT!!!! 10🌟
PAULA F | ReservationStill waiting for $5.00 credit from pad rental we returned before leaving Surprise AZ. 800 customer service said would be taken care of and still has not to my knowledge.
pat b | ReservationThere are no elevators for the upper floors, and the parking space near the move in door is very limited.
Rebecca P | Overall ExperienceI was happy whith this company ,If I had to do it again I would use u-haul again.
Chris I | Overall ExperienceThis facility provided us with a very dangerous vehicle. No brakes and poor steering. I came 1700 miles to clear out my storage and placed in an unsafe vehicle
Andrea A | Overall ExperienceThere are bed bugs in the facility and I am disappointed to not see more extreme precautions being taken. There were no fog bombs in my unit.
Alexandra L | Overall ExperienceNo problems
Mitch C | Overall Experience