Customer Reviews for U-Haul Moving & Storage of Bangor
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Bangor
We have rented several uhauls in the last few months. Of all the uhauls we were given to rent this was the worse. It was dirty. Transmission kept slipping, no dome light. You could tell that the truck was not taken care of. So we have to say this experience was not good. The uhaul company have been great to us all the time.
Cab of the truck was mostly clean but the cup holders and ash tray were filthy. Other than that my experience was good and I will likely do business with them again
Customer service representative was very knowledgeable and courteous.
Quick and easy. Just what was needed. Thanks
PICK UP WAS FAST AND THOROUGH
When I rented the truck I wa made to think the 19.95 deal was only for limited hours. I was given a four hour time block. When I Picked the truck up they were firm it needed to be back at the four hour mark because it was due to go out again that day. When I dropped the truck the guy mentioned that this was a 24 hour rental price. I was mislead to believe the rental price was only for 4 hours when I should have been able to keep the truck for the entire day as that is what I paid for. The truck is then being rented out again for the same price which to me is double dipping. I had planned on getting a trailer hitch installed on my car soon there but after this experience I have changed my mind and will use a different company.
this vehicle was fit and safe for the road versus the previous vehicle picked up on October 31 which I should be getting a full refund as it leaked gas so much so that I have a ruined driveway.....please send me claim papers for the damages
The truck we received was unsafe, unfit for use with leaking gas tank (3 gals in driveway). Send me claim forms for damages to driveway.
This truck should NEVER have been rented out with such a huge leak right next to exhaust pipe. Lucky it did not explode when I drove it!
My first impression when I got into the truck was how awful the inside of the truck smelled, which was of heavy cigarette smoke, the inside of the cabin seats and front dash needed to be cleaned with Windex, there were no padding blankets inside the truck, yet I purchased a bag of the blankets for $5.00, not knowing that some were supposed to have been provided in the back of the truck, I purchased the blankets because I wanted to have extra blankets for my furniture/breakables. Regarding the Auto Transport Trailer: Once I pulled the car into trailer, I was unable to open my car door to exit the vehicle, I had to back car out and the attendant had to go through my car window, in order to complete the process of connecting car etc. I only weigh 150lbs .... Not even out of Maine, the back passenger outer tire blew out while driving down the freeway, I find out this happened because there was a piece of metal sticking out of U-Haul from close to tire area, yet part of outer section, which over time blew the hole, causing the flat, this was corroborated from the Roadside Assistance Service Tech that drove to my location and changed the tire. The roadside assistant attendant told me the metal was touching the tire for (quite some time) which leads me to believe that the truck was not thoroughly inspected before it was turned over to me for the long haul drive from Bangor, Maine to Houston, Texas. I paid U-Haul $2,238.00 - that's a lot of money, the incident with the flat tire could have been avoided, had the truck been properly inspected, also the cabin light was not working and needed to be addressed to the U-Haul attendant to be fixed while the vehicle transport trailer was being connected. Things weren't "great"... Especially for what I paid.
Check-in process was great. Returned vehicle the same day - check-out was stressful. However, the place was busy, and the clerks were trying to resolve issues of other customers so the stress wasn't on the part of the clerks...it was just busier compared to check-in process.
two young men at the counter, both did a great job and were very friendly. Old equipment, but I never seem to have any issues with it.
When I first called, call center lady sounded condescending. Went to web site figured things out. The live chat helped alot. Then I called back made my reservation.
I called and reserved a car dolly and was quoted $37 per day over the phone. When I picked up the dolly I was told that the rental rate was $45 per day. I explained that I was quoted a lesser price and was told that it would be $45 if I wanted it. Pricing should be clear and consistent.
Nothing. Bill Stoddard gave me the best customer experience ever.
So easy. Great experience. Good staff.
Drop off was fine. It was closed so all I had to do was drop off the keys.
All aspects of customer service were very good.
Great staff. Very helpful
Cab interior smelled from smokers.
was redirected to this location to get the trailer I needed - would appreciate a discount for this longer drive
Fantastic staff- very polite and personable. The rental van was new, clean and ready to go on the reservation time. A+++++ to Summer Street U Haul and its staff. Keep up the great work. Thank you- from Scott Ashe, Bangor Me
provide directions to the place - it is not obvious as to how to get there due to the one-way streets around it.
The inside windshield should have been cleaned before I picked it up
u have good people but you need a bigger yard.
The brake sensor was messed up so truck kept beeping and the truck was filthy
Great service at the front desk; friendly staff made the experience very nice. Thank you, Greg
I called and explained that the roads were washed out. The guy said no worries. I'll extend you to the afternoon. We got charged an extra day anyway
the location on may st. in Bangor,has a great staff and the equipment is top notch. I have rented there a number of times and am always satisfied. steve hathaway
"Manager" Mr. Marten was extremely rude and not helpful in any way. I was locked out of my unit for failure to pay (despite having paid the day I attempted entry) and my extended access did not work to even enter the building.
Waited 2.5 hours to be let in by an employee (sent by the corporate office) after being told I would have to wait until the next morning. I was also told there was no way he would refund the month's cost of the unit (this was on the 3rd of the month) "just because you were inconvenienced".
The kicker: my account was charged more than what I was told it would be on the phone. Stay away from this place and their completely inept management.
Less expensive than others told me. Flexible with dates and times. Made things easy as possible.
Everyone I interacted with was courteous and friendly. I woul not hesitate to return to this location.
The customer service and the price were so accommodating. I'm thrilled with the deal I received.
Passenger mirror was broken. It spun freely which gave only 1 mirror to use. Backing up was not fun by myself. The cab was clean but smelled horrible. The fuel gauge on the paperwork stated it was full. It was just under 3/4 of a tank. Glad I caught that.
Very pleased with the Van rental.
Did not have the truck I reserved, did not have it on time, was 4 hours late and had a truck that was much much too small. Will never use uhaul EVER again and I hope no one I know will either. Horrible customer service, horrible experience overall. Just have a very very bad taste in my mouth.
All Uhaul locations should have a trained technician to verify the safety and serviceability of Uhaul equipment prior to being issued. You do not and Uhaul places the burden of safety onto its customers.
Was overcharged double for mileage. Charged for 30 miles for a one way in town trip and told I could go clock it myself and call but they were likely not going to do anything. Will never rent from here again, no customer service.
Your on-tme guarantee means nothing if your employees refuse to cooperate and provide the customer monetary compensation for a delayed arrival. I did not receive a phone call on the day of my scheduled u-box delivery even though the tracker indicated that it had arrived. When I tried calling the Bangor location, I did not receive any helpful information. I therefore went in to the location and was told that the store's computer indicated that the box had not arrived, and i was given a ridiculous excuse by the store manager. He told me that my u-box was delayed because the truck driver bringing it was "stuck" in Ohio. When I received a call that it had finally arrived, three days late, the manager played ignorant when I asked him about the monetary compensation for a delayed delivery. He told me I had to call the corporate number to sort that out. However, when I called the number, I spent over an hour on the phone, often on hold while the technician tried to figure out the problem. What she told me is that the actual store had to reimburse me for the delay, but that there was a problem: according to computer records, my u-box was delivered and signed for at the Bangor location by the manager the day of my scheduled delivery. So, either the computer records were incorrect (doubtful) or the store manager was jerking us around. She told me there was nothing she could do on her end and that I needed to work out the issues with the store manager. I tried calling back multiple times to figure out what the problem was, but was redirected to the corporate number. I still haven't received my compensation, nor have I heard from the store manager directly as to why I was given the runaround. Needless to say, I will never use the Bangor u-haul again, and I will advise everyone I know in the area to do the same.
Nothing. Great experience all the way around. Good equipment, fast checkout and convenient check in. UHaul has greatly improved since I used them 5 years ago
Great customer service, clean facility......
Much improved since I used this location a few years ago. I will definitely use again and recommend .
Trailer was full of dirt. Had to clean out before use. The associate who checked me in was very helpful and provided blankets free of charge in order to protect my belongings from the dirt.
Great location, friendly staff and the equipment was well maintained
The staff was extremely helpful and accomodating. They made this experience stress free and easy! We highly recommend UHaul of Bangor!!
Offer for rent a small step for those of us who are older and find it hard to take such a big step up into the van or truck. Your staff was very helpful and made the whole rental experience have a pleasant outcome. Both MaryEllen and Ryan were a delight.
They were very helpful and super nice.
No problems people were friendly. Equipment worked flawlessly.
The unit was perfect for I wanted it for. I used it in winter, spring and summer and had no trouble accessing it. I will certainly come again if the need arises
Great staff. Very helpful and professional.
wonderful cust service
had reserved smaller truck but oh well
Absolutely amazing staff!! We had a terrible nightmare experience picking up the equipment at the other location but the Bangor staff was friendly, very responsive to our frustrations and concerns, and they were quick to help. I cannot say enough good things about them!
The hitch installation was scheduled for the next day (a Sunday) and quickly and professionally installed on my new Honda Odyssey. All of the staff was polite and efficient-I couldn't be happier.
extremely helpful and efficient
Great and attentive staff
I have interacted with 4 staff persons. All were courteous, respectful, knowledgeable: professional and warm in their demeanor.
Final check in of truck went very easy. Personnel were easy to deal with.
The people working here were very nice and went above and beyond in their customer service.
There was not a customer service rep for quite some time at the desk. When I did get service, I was happy, however the wait took a lot longer than expected. At least it's all done now though.
The staff was amazing and very helpful! Thank you so much, I believe her name was MaryAnn, she and another young man went above and beyond to assist me! Great Staff!
Most well-run site I've encountered. Would definitely recommend).
This was the worst customer service I have ever experienced. They lost my reservation then tried to send me almost an hour out of my way to get a truck half the size I ordered. And when I said that wasn't acceptable they told me it was my problem. Will never go with uhaul again
The agent was professional, friendly and very helpful
The young men were impolite and unprofessional. However, the young woman who helped us was very polite and professional.
I had made my original rental with the u-haul branch in Limerick,ME and was supposed to pickup the rental on Friday 8/21 at 4pm which I had showed up 15 minutes late. I was told the person that does the rentals had just left and that I need to come back Saturday between 830 & 9am. I arrived at 830 on Saturday 8/22 and waited until 915 and no one showed up at this location, in the meantime we discovered the rental place in Parsonsfield which turned into a pleasant experience.But I was quite upset with the way the Limerick branch failed completely....I would think u-haul would have something to say about the lack of customer service!
I used this facility a year ago, and the service has dramatically improved since then, The personnel was energetic and helpful.
Nothing to improve on great customer service and a good truck, thank you.
it was a good experience. Staff at location were polite and helpful.
Personnel was exceptionally friendly and quickly processed my truck when returning it which was much appreciated after a very long day. Thanks U-Haul!
With all of Bangor's one way streets it was a bit tough to get to but I figured it out. Also the main register is in the back and boxes and supplies block view so I heard the employees say hello when I entered but didn't see them at first. But overall it was a great experience.
Finding a `Rat Trap` in the storage unit did not instill any confidence. If a rat can get in the place is filthy and likely not secure!
Tyler at the U-Haul service center in Bangor, Maine was exceptionally friendly . The return was quick, easy and a pleasure to deal with him. Please let him know that we truly appreciated his job.
Sent out with chains dragging. Had to bung hue them up. Lights were not working properly.
Told agent about problems on return. He never apologized or tried to make it right. This is the second poor experience with the location. Would never recommend it
Good people to deal with. Boxes were clean and were delivered on time. A plesant experience.
Give more notice to inform customer that the size truck wasn't available . I had to pay much higher prices on the turnpike not to mention gas. Very unhappy about that .
Can't think of anything really. Pretty efficient site, excellent customer service. Can't ask for much more than that.
Everything was great and well maintained. I felt comfortable and also felt that all my needs were met! Thank you for such great service!
The service was excellent and the staff very helpful.
great service, New Manager Dan and his crew were very helpful. Can`t wait to see what the new center on the corner of Hammond street and Odlin road in Bangor will have to offer
the space was not what it appeared and there was no way for me to store the items I needed to store and drove there with a loaded trailer and was not able to store my stuff and drove away frustrated
I had staff that didn`t know policies and staff were rude and condescending. I will never use Uhaul again. I shouldn`t have had to wait until Monday for the manager.
Excellent experience. Nice people.
Staff were courteous and friendly, and knew what they were doing. It was a pleasure doing business with them. Bob
Staff was very helpful and professional. Great service at both ends of move.
_After_ I paid for the storage unit I was told that because of a problem with the computer I could not have access until maybe today.
Dave Martin and his storage and moving crew were exceptional. We even got a ride to the airport to pick up our rent a car. Amazing! Def would recommend
facilites was clean and my storage unit was easy to get to from the outside.
Very accommodating staff!
The staff were excellent but the building terrible. I ended up not moving my stuff in and went with Bomarc instead since they have pull up units 10x10 for only $80.
Excellent staff, they help a lot.
We had an emergency and Dave, manager, was quick to respond. Jennifer was extremely nice and coordinated our contracts, Ian and Jason were helpful as well. Thank you for providing excellent service!
Thank you for the service.
Helpful staff but we were charged extra and are still being charged for a uBox we do not have:
The box was precisely what I needed to move a one bedroom apartment.
The facility was very accomodating and even allowed me to load my ubox inside of a garage so that we were free from weather constraints
Very courteous and helpful staff.
no communication whatsoever..could not contact anyone. supposed to deliv. Thurs.
Jason at Bangor UHaul very professional and was swift to rectify a mistake. Contents arrived in good condition and a little earlier than expected. Ubox was just right size and very affordable.
One ubox did not have a rain protector on the box. They gave us the wrong box at pickup. The gentleman who assisted us was rude, would not answer our questions and was dressed in a filthy shirt.
Matt did an excellent job with my U Boxs, his service was outstanding. you can tell he had a great trainer, taught him well :- Oh yeah it has been in the 80`s every day out here
Very convenient, could use more places in the box to attach straps, items shift during shipping, so you really have to pack it tight. The door latches on one of the pods broke, needs to be stronger.
Wonderful competent staff. Keep them !!!
Help Solve a major shipping screw-up. Thanks! I will use U-Boxes again.
The gentleman I delt with at the Bangor location was AWSOME!!! Very friendly and easy to work with. Made it a very pleasant experience.
The employees were extremely nice and very friendly. It was a welcome relief after moving! Thanks U-Haul Bangor Maine!!!
All of the staff have been very friendly and helpful.
Excellent staff on both ends. Special praises for Jason in Bangor. Would have appreciated several more tie down rings inside the pod, midway up and near the floor.
MY BOXES CAME BACK WITH AN ODD SMELL OF ANIMAL URINE AND MICE FESSES
The staff was very helpful and a pleasure to work with.
Positive experience, very helpful staff,would gladly use U-Haul again if I need to store furniture.
I like that you can drive your vehicle inside for those rainy days.
excellent choice of units, impressed with how clean everything was there, freindly staff
I was originally assigned to the Old Town U-Haul, which was a terrible experience, but the Bangor U-Haul straightened everything out for me.
great service,close,convient staff was very helpful and friendly
The Bangor facility was wonderful. Everyone was helpful and courteous,
Clean, organized facility and staff was very helpful. I would definitely recommend to someone else.
The manager is very helpful. Staff is always friendly. No complaints!
Location was very convenient to our needs
This U-Haul facility was a great place to store things. The staff were always helpful and friendly. I would recommended this facility to anyone in Bangor.
Excellant in storage and truck rental.
The idea behind the boxes is excellent and it is a superior way to store your stuff and far more convenient than a storage shed, but a little releif in these hard times would be nice.
thank you for dealing with my mother...melissa cockerham.. ya you know who she is.. lol
The facility was very convenient and the staff was especially courteous and helpful.
The website pricing is confusing. The pricing seems sneaky. The 1-800 number is inconvenient. I was on hold for over an hour and still didn`t get through. The local office needs to have more control
Terrible experience. I will NEVER use uhaul again! Multiple problems with the whole process.
Jason was extremely helpful. Great place.....
I do think that the storage area could atleast have some type of heat considering that this is Maine and it gets cold 3/4 of the year.
what else can you say that has not yet been said about the staff at the Summer street location, best service in the area
very helpful and friendly staff
It was very busy though it seemed like the staff could use more help. So people did not have to wait in such a long line.
My contract included storage in Me. for one month for both boxes. My account was charged an additional month.
This was such a smooth running transition . I had no idea moving could be so easy. Would reccommend this for anyone, Thanks U-Haul for all your help.
Great job Dave, great job U Haul of Bangor. John E. Thomas / Gagetown NB Canada.
Jason was very nice and helpful, he was there for aid during both visits to the facility. Thank you.
Jason, the employee who assisted me was very friendly. It was very nice to get a first floor unit. Thanks!
The staff at this location were extremely friendly and helpful. I couldn`t have asked for a better experience. They will definitely get my business the next time I need this type of service again.
Worked with the same person I believe Tinafor initial rental and close out. She was most helpful and provided a high level of service.
I WAS VERY WELL TAKEN CARE OF, VERY PLESANT PEOPLE AND VERY HELPFUL.
Staff was awesome - very friendly and helpful!
The only issue is trying to get the storage key when they are all busy you don`t want to be rude, but you have too.
Dave Martin was very friendly and help us in the best way.. I would recommend him to all my friends and The U Box as well.... I would do my move this way again...
The fact that the facility closed at 7 every night was mildly inconvenient. However I`ve never met a friendlier group of staff in any professional establishment than those at the bangor office.
I have used this facility more than once and will do so again should the need arise for storage.
The U-Haul people in Evanston, IL were rude and bungled things. However, Martin Freed in Libertyville, IL and the U-Haul folks in Bangor were wonderful. The man who delivered it was really nice.
Staff assistance/ attitudes were OUTSTANDING - most notable was the time that Dave dedicates to his customers. Truly impressive and VERY much appreciated. I will not look at competitors due to him.
I was not told that the unit I rented was up several stairs, so had to change units. This resulted in an increase of $15.00/month more. Not happy.
Very impressed with David`s helfullness!
Dave Marten was especially friendly and helpful
Pipes run through units and drip water probably toilet water onto your personal belongings and the management could care less!
Poor management. Water leaked into my storage unit and the manager just walked away when I told him, he said: unfortunate.
Your customer service phone rep was rude and inconsiderate. You really need to look at your support staff.
We had a wonderful experience! Dave Martin was EXTREMELY helpful. We moved from Bangor to Los Angeles, the process was very smooth. Again, many sincere thanks to Dave!!
The facility was top-notch and the people were fantastic.
Everything was good, looked good, went good. I had an issue that resulted in me paying a few months late and was happy they waited for me to make the payment before taking action. Thank you.
very expensive. when reserving a unit the salesperson should tell you to bring your own lock the lighting has a lot to be desired. disappointed to know that some of the units were up stairs.
Very accommodating and willing to work with a somewhat confusing situation.
i feel that uhaul in general costs too much to rent a truck and use an appliance dolly and then use mats/blankets. these all cost money each time. it all adds up.
Service was not up to my expectations
Extremely nice employees assisted me. This made the whole process easy and convenient. Thank you Bangor U-Haul employees cu soon
I was very please with the good services of the stuff. Thank You
knowledgable, helpful, generally an excellent contact
they have always been very helpful and friendly. they have helped me alot. thank you
Manager Chad is more than helpful with everything I need. I even get courtasy calls periodically from him.
the staff was helpful and understanding - THANK YOU!
The staff was helpful and very pleasant.
I found the hours a little restraining but not unreasonable. They just didn`t work with my live very well.
Very nice and friendly. Very polite. I am very satisfied. I woould recomend u-haul storage and trucks to all my friends if they were in need like I was.
It took me three times to acquire a storage unit. The staff was friendly but lacked the knowledge of renting units. Their inability to read the list of available units caused confusion.
I was very satisfied with your services and kindness! Thank You very much. Michelle Daily and Bsrry McCourt :
on one of my last loads to my storage unit an employee kicked me out 10 minutes early which forced me to take the remaining things from my apartment to my fathers house.
Staff was friendly and helpful
Staff was friendly and helpful
This facility has always been clean and secure and well lit. The staff is always friendly and always have time to chat for a moment. Very pleased with all aspects of the facility.
It was very easy and quick. Staff was very helpful
Grerat staff. Very friendly and accommodating. Access times were quite convenient, and the space was clean and dry the entire time I used it.
Very friendly and helpful.
staff helpful, but I moved out in less than a month because of rat traps in all units. Also, I don`t want to be forced to buy a kind of lock I don`t want just so that UHaul can make an extra 10 bucks.
I will never use any other storage because they could not be better than U-Haul.
the service was good and the help was very nice and patient