Customer Reviews for U-Haul Moving & Storage of Bangor
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Bangor
I live approx 25 miles away from this locale. I was expecting to be able to pick up my rental in Ellsworth. The inability to do so was inconvenient and delayed my trip by 18 hours. I cannot understand why a company as large as yours could not arrange for the trailer I requested be brought to the most convenient location and the one requests. I made my request in plenty of time to do so. Although the location I picked it up from was very good and the people nice, I likely would not rent again if I have to go a distance to rent from you again. Dissatisfied with that part of this deal.
The people at this location will treat you right. Best place to rent in Bangor
Not sure. Everyone was great!
The truck smelled like stale, old cigarettes. The bed of the truck was filthy. I had to spend more money to pressure wash the bead of the truck.
Everything was fine. In our specific case, we could have used some tie-down points on the floor.
Less stairs to get into the front office. For those of us who have physical limitations, Even if there was a landing half way up.
All the associates are well trained and clearly understand customer satisfaction is the highest priority. Keep up the good work!!!!!
Nothing you do a great job blessings Godnufsedd
The interior of the trailer smelled strongly of hay, grass or leaves - really earthy smell - which I didn't realize until I got it home 40 miles away. I was transporting furniture and the smell got into the fabric. It wouldn't have occurred to me to check it out in advance but maybe someone at this site should have as part of their check out procedure to do that with a customer.
picked up trailer with flat tire, the tail lights stopped working by the following morning, over all the trailer was under-maintained and an over all piece of junk
Drop off was easy and fast. The attendent was very nice and very professional.We will use U-Haul if needed again.
U-Haul Moving & Storage of Bangor 16 Summer St Bangor, ME 04401 is an excellent facility operated by a friendly knowledgeable staff and one of the best organized U-Haul operations I have ever been to. The equipment I rented was reasonably priced, well maintained and well suited for my needs. My only displeasure would lay with U-Haul its self. I went online to research pricing and availability for a trailer to haul my new furnace home from the distributer some 100+ miles away. After finding a suitable trailer, I reserved it and proceeded with the online check-in. Once I had received confirmation from U-Haul, I made the necessary arrangements for the trip to the furnace distributor which included changes to my children’s routine on their return from school since the length of the trip would have me away from home at their appointed arrival time. Later that day, after I had arranged and covered every detail, U-Haul called and explained that if I still wanted the trailer I would have to travel an additional 120 miles (round trip) to the nearest alternative U-Haul facility because the local one didn’t have any trailers. Thanks for the useless conformation U-Haul! It was too late to make new arrangements and U-Haul couldn’t care less! With the added travel costs it would have been cheaper to ship the furnace!
I reserved the truck for Friday 11/28 and because of a quirk in the system ordered the truck again. I never got a confirmation email until Tuesday of the following week. then of course I got two. When I picked up the truck the customer services person cancelled the unneeded truck. Other than that, the rental went off without a hitch.
The car hauler that I rented was for the most part in decent shape. However, the driverside rachet and straps were worn and the rachet itself was not working properly. Could be a major safety issue for someone who doesn't know a thing or two about simple mechanics. Thanks for letting me share, the team at the Bangor location is always on the ball and do a wonderful job keeping it all flowing.
Originaly we was supposed to pick up in chester maine but they were closed when i got there and I then had to drive another hour to bangor to get a trailer for the day. Was very inconvienent to not know if they are open. There wasnt even a note on the door. Thanks to bangor i got a trailer and I do realize it was the holiday And all.
Outstanding service provided by UHaul. We will definitely use this again. Great job!
The booking/reservation system did not work out as easily as other experiences i have had with U-haul. But eventually it all got worked out.
Thanks, I will call you next time.
I went to this store as the satellite location near our home was not educated on these matters.
My service experience was great. I wouldn't change anything from that interaction I had.
Service was excellent, both picking up and returning.
One comment on rental agreement; it would be appropriate to note the clause regarding texting and using a cell phone while driving the rental. That is more restrictive than Maine law which allows for driving and using a cell phone, you have an obligation to call out that difference.
The manager at the Bangor store was excellent.
Excellent service from trailer hitch installation to trailer pick up. Definitely felt the entire staff was there to make the experience successful and pleasant for the customer. Manager (Dave) was exceptionally helpful!
attendant had no concept of room required to manuaver trailer ...immature attitude
First: I drove 3hours to get truck at 499 Broadway which was not there! People were not very helpful, said we needed to go to 16 Summer St to get an other truck.
Second, the manager was very helpful, but sent a man to go get truck. Which was the wrong truck when we took it back to Rochester NH.... :-(
the man had to fix all paperwork again.
Texts were nice, but if the truck was not there, they could at least text to go a different location.
Not professional on Broadway.
Too much time wasted for me.
My experience was bad to finish.
I was traveling from Bangor to Portland, ME and they did not put enough gas to start to get me there. It had under a half tank and I had to stop part way to my destination to add gas and then had to add gas to top it off at my destination. Always provide a full tank! It is also easy to return at the same level
Put in real steps and guard rails if not a ramp.
the folks at this facility were very nice and helpful
The guy that runs this business is GREAT !!!
Great service! The whole trip went well! Thanks Uhaul!
Very helpful and friendly staff, excellent experience. Thanks!
too bad u haul allows smoking in their rentals. Everything was great, but all it takes is one butt to stink things up, windows open or not.
We had to wait quite a bit to get the truck. There was only one person to help folks.
I've used this location several times, Dave does a great job there.
Do paving lines when company is closed.
I've had to rent equipment a few times lately, and David is the BEST. Great customer service and truly a nice guy. The other staff are great, as well. I would highly recommend this U-haul location to anyone. Thank you!
This location was friendly, and expedient at finalizing my rental agreement!! Thank you for having quality people at your locations!
The customer service folks I dealt with were polite and friendly and the truck was in good condition. HOWEVER, I picked up the truck and returned it the same day only to find that my credit card was charged for a 2 day rental. I am still waiting for the correct charges and credits to be applied.
Did not allow me to return trailer to Augusta Uhaul facility, meaning I had to make an extra round-trip that was two hours long. However, this was a last-minute rental, not planned nor reserved in advance, so I was happy overall.
I did not get the vehicle I had reserved and I had to pay someone to help move the furniture that wouldn't fit into the van because they didn't have the truck I needed. Also you have a guarantee that I would get the vehicle I reserved at the location and at the time or I would be given a $50.00 dollar credit and that wasn't offered either.
I don't see how you could improve here. Dave, the manager, and all the workers were excellent...even the bathroom was the best I've had to visit in amy of my travels.
Though the pick up experience was very stressful and below satisfactory, the reginal office made everything ok very quickly.
Dave Martin was friendly and accommodating during the stressful moving experience. All around wonderful experience.
Same pricing online and in-store.
Customer service was excellent...I'm bad with names but I want to say a Jennifer checked us in. Equipment was great. Thank you!
_After_ I paid for the storage unit I was told that because of a problem with the computer I could not have access until maybe today.
You guys are fast and friendly. I rented this truck to move a hutch and a cabinet, which I did and it was quick and easy. Ive been doing construction at my house so I have alot of scrap wood. I was going to use this truck to move thos wood over to a friends house so he could burn it. But I forgot to grab the wood, it stinks because that truck cost me $50. But getting the hutch it was worth it. Thank you for your time.
Dave Martin and his storage and moving crew were exceptional. We even got a ride to the airport to pick up our rent a car. Amazing! Def would recommend
My trailer was rented to somene locally I am not happy. No trailer. Ups store was helpful bit still no trailer. I have been a uh ail customer since 1978 and a business owner since 1981 I would not be in business if I treated my customer as you did. Over 1 hour on 4 calls on hold and hung up on when I asked who/ where speaker was BAD. Service
Not sure, service and people were Great!
Very helpful staff. Also very informed. I thoroughly enjoyed doing business with them!
I did not need the vehicle for an entire day but was very happy with overall experience.
since giving you my E-Mail ,my account has been hacked and swamped with spam!
facilites was clean and my storage unit was easy to get to from the outside.
Very helpful when we were not familiar with the procedure.
Wait times to get service are excessive. It would be helpful if there was a guy in the yard for set up, so there would be two people available inside to do the paperwork. Drop off has been ok.
Previously, I was to have a hitch installed at this location, which was paid for in advance. I cancelled the trailer reservation and therefore had no need of the hitch. I tried unsuccessfully to have the charge reversed. I understand the site is under new management with Dave at the helm. There are not enough good things to say about our experience with Dave directly. I had wanted the Uboxes delivered to Mount Desert Island. When I discovered that was not an option, Dave worked with me to find a solution. I ended up needing twice the number of boxes expected. From the beginning Dave gave me his cell phone number and told me to call even if he was not in the store. He bent over backwards to make certain my experience was a good one, all the while working with both members of a divorcing couple. Dave is so personable and absolutely professional. I marked this location as above average rather than excellent only because they are under-staffed. It's a busy location. Some people were a bit frustrated at having to wait for help. As a result of the rapport Dave built with me, I was happy to step aside so he might help others first. When management crunches the numbers, please find a way to get the man some more help. Dave deserves recognition as the cream of the crop. In this age of lousy service, you have an employee who goes over and above expectation. Hang on to him. Historically, I have used one of your competitors. Dave just earned you the loyalty of two individuals who share by word of mouth.
The General Manager, who served me, was very helpful and professional. He went out of his way to assist me in turning in my rental truck.
Driver's side visor was broken and flapped down every few miles. Just needs an attachment thingy replaced on the ceiling. Staff at the location were absolutely fantastic!!!!
I called uhaul after my husband had waited over an hour for a truck we were supposed to pick up at the Bucksport, ME location. No one ever showed up. The truck was there with the keys in it but no paper work or insurance. We will travel a half hour out of our way to deal with this location in the future. In and out in ten minutes! It's 45 at least every time in Bucksport!
The people in the store were friendly and helpful.
The truck was almost new so obviously no issues there. One glitch...we did opt for two packages of blankets to protect furniture and they forgot to put them in the truck so we had to retrieve those the next morning, however they did 'compensate' us for their error when we completed our final payment. Overall, very reasonable...pleasant people to work with and having the truck saved us a lot of time and energy in the moving process.
fast courteous service. convenient location.
Good service, great team!
Great experience. Staff were courteous and helpful.
great service, clean show room and great new look, also filled my propane tank while there
The agent was friendly, knowledgeable and efficient. She called me a cab after the drop-off processing. I was pleased.
The cargo area was very, very dusty. I had to use two Swiffer pads before I even used it just to start loading. Also, the mirrors were rusted in place. If there was a way to adjust them, we couldn't find it, which made navigating a hazard.
Great experience. Staff were very helpful. Already have recommended to friends and family.
Nothing - keep doing what you are doing.
They have a good system for picking up and returning their trucks given the small parking lot/location. Would have liked a better/more secure area to leave our personal vehicle overnight.
Staff was very friendly and helpful in store (by phone/out of state reps were not very friendly or helpful).
The process to turn the vehicle back in was very quick and efficient.
Very good people working there, they are always friendly and very helpful.
The location is a bit tight space-wise, but the people are very good.
While in route to new location. I received a call from David asking how everything was going. He offered me free storage if it would help us with our move. The u haul team was so helpful and friendly I definitely will be back to u haul again
Your staff is your biggest asset; recruit and keep employees like the one who helped me on Sunday!
Great staff, very helpful!!!!! Clean location.
except for equipment problems service responce was good and professional. A thorough inspection of truck prior to pick up would have avoided delays. Thorough tire inspections should be important part of check out.Put sidewall check on list. Thank you Uhaul for not gharging for two day delay.
This location is very hard to access. I got there after closing by about 5 minutes and the guy told me to take it about a block down and leave it in the parking lot. This lot was unattended and unlocked . I felt very uncomfortable just leaving it there considering it was a trailer
I only had one issue. When I called the first time, the call was answered by the call center even though I had called the Bangor location. The person I spoke with gave me incorrect information, which messed up my reservation. The staff in Bangor were great and took care of the problem quickly, but the call center staff need to be better informed about corporate accounts, i.e. they can't book them.
I had to keep the rental truck an extra day and greatly appreciated your flexibility in allowing me to keep it an extra day.
Thorough training of the associates for faster checkout would help.
The service was below average and the pickup location I requested was changed 3 days before the move. They gave me a good deal on the truck though since the location changed and some free gas. It's a bummer uhaul can't guarantee the locations you reserve. I had to drive double the distance for pick up, but I sure am glad I got a uhaul for my move!
Let's start with how my experience with Bangor Uhaul ended; the trailer drawbar detaching from the hitch in 5 lanes of Chicago freeway traffic. I was moving home to Minnesota, and David, the owner of Bangor Uhaul, was installing my hitch and draw bar. He asked me if I ever wanted the drawbar out and said that due to the rusted receiving-end that my drawbar would never come out. I said that was fine as long as it was safe and got me where I needed to go. What he didn't mention was that he was improperly installing the drawbar. The drawbar was hammered in about 2 inches short from the securing pin and clamp. Meaning, the trailer was hanging on by the sheer hope that the rust damage would wedge te drawbar into the receiving end, forever. Either David (the OWNER/INSTALLER of Bangor Uhaul) has no previous knowledge of how to secure a drawbar to the receiving end, with the pin and clamp, or he thought "meh, good enough." I traveled thousands of miles with a improperly installed drawbar, over mountainous New York and past a couple Great Lakes. It wasn't till the end of the trip that the bar finally came loose and detached in freeway traffic. When the Uhaul- contracted, roadside mechanic got there he said, "I'm surprised you made it this far. This trailer was never properly installed." I DO NOT reccommend that you get your car inspected or trailer installed here. I was sent on a cross country trip with a faulty installation so this business could make an extra $200. My life, and the lives of whoever was driving behind/near me, was risked because the owner overlooked serious rust damage, hammered in my draw bar, insufficiently securing the trailer to my car, and sent me on my way. I hope this review makes people think twice about trusting this place and/or makes people double check their installation/security that is supposed to be carried out by knowledgable professionals with your best interest in mind, not the $200 they can make off you.
Jason and the rest were amazing....got me off early on Sunday....so kind, helpful, and efficient....highly recommend this location!
Not good service elsewhere. I had reserved a truck two weeks prior and when I called the day before the location said there was no truck. I called U'-haul they said the closest one was 3 hours from me (thats alot of gas) I found one on my own only 1 hour and 20 min from me (still alot of gas compared to the 10 location i had reserved one for) Poor service from people at 800 number not very helpful
Manager at this location is the best.
We have found Uhaul Summer St location to be professional, personable, helpful and a very pleasant experience we have used Uhaul a number of times but find your location in Calais ME(John) and Summer St Bangor ME(Manager) the best we have ever experienced,
We have used Uhaul enclosed trailers and indoor storage facilities( we found to be very clean),
Thank you for the positive experience Uhaul at such a hectic time in lives moving.
RBS in Maine
Corporate had told me that I could return my rental anytime on Sunday because this location would not be open. That was not the case when I got there. The let me know that corporate had given me mis information but as a courtesy they would not charge me another 1/4 day for the rental. The were very nice and explaining the policies and they very efficient in the final inspection of the uhaul. I was in an out of that location very quickly.
Excellent service. courteous and helpful manager and staff!
Not going to be a next time driving across the US never plan on moving again. They should make sure every town that carries uhaul trucks should also carry uboxes too so you don't have to drive three hours to drop off your stuff and reload to put your stuff in the uboxes.
Very accommodating staff!
Had no problems . It was perfect and easy sailing throughout the day!!
Everybody was wonderful at all locations. This includes the staff at the Wilkes Barre/Scranton location who replaced a broken mirror.
The staff were excellent but the building terrible. I ended up not moving my stuff in and went with Bomarc instead since they have pull up units 10x10 for only $80.
On site, or near by parking?
I drove myself to the location and was told there were no parking accommodations, the nearby Bangor parking garage was affordable, but it was a block and a half walk, and this was the first time I have rented a van that there wasn't on site parking.
The vehicle was an early 80's gmc with 200,000 miles that is not road safe. It shouldn't have been rented as it is not safe. Has several mechanical issues and should be junked. UHaul should be ashamed to have this truck as a rental. Next time i rent it will be from another company. Uhaul is overpriced and only has junk equipment.
Not a problem but a compliment! We went to pick up an auto transport to go with the 17' truch we had rented. It was a Saturday and closing time and there was a problem with the only ATR they had. The mechanic took us over to another location in town and got us set up. He went above and beyond anything I could have expected. I would definately recommend giving him recognition for outstanding customer service!
Excellent staff, they help a lot.
We had an emergency and Dave, manager, was quick to respond. Jennifer was extremely nice and coordinated our contracts, Ian and Jason were helpful as well. Thank you for providing excellent service!
Thank you for the service.
Helpful staff but we were charged extra and are still being charged for a uBox we do not have:
The box was precisely what I needed to move a one bedroom apartment.
The facility was very accomodating and even allowed me to load my ubox inside of a garage so that we were free from weather constraints
Very courteous and helpful staff.
no communication whatsoever..could not contact anyone. supposed to deliv. Thurs.
Jason at Bangor UHaul very professional and was swift to rectify a mistake. Contents arrived in good condition and a little earlier than expected. Ubox was just right size and very affordable.
One ubox did not have a rain protector on the box. They gave us the wrong box at pickup. The gentleman who assisted us was rude, would not answer our questions and was dressed in a filthy shirt.
Matt did an excellent job with my U Boxs, his service was outstanding. you can tell he had a great trainer, taught him well :- Oh yeah it has been in the 80`s every day out here
Very convenient, could use more places in the box to attach straps, items shift during shipping, so you really have to pack it tight. The door latches on one of the pods broke, needs to be stronger.
Wonderful competent staff. Keep them !!!
Help Solve a major shipping screw-up. Thanks! I will use U-Boxes again.
The gentleman I delt with at the Bangor location was AWSOME!!! Very friendly and easy to work with. Made it a very pleasant experience.
The employees were extremely nice and very friendly. It was a welcome relief after moving! Thanks U-Haul Bangor Maine!!!
All of the staff have been very friendly and helpful.
Excellent staff on both ends. Special praises for Jason in Bangor. Would have appreciated several more tie down rings inside the pod, midway up and near the floor.
MY BOXES CAME BACK WITH AN ODD SMELL OF ANIMAL URINE AND MICE FESSES
The staff was very helpful and a pleasure to work with.
Positive experience, very helpful staff,would gladly use U-Haul again if I need to store furniture.
I like that you can drive your vehicle inside for those rainy days.
excellent choice of units, impressed with how clean everything was there, freindly staff
I was originally assigned to the Old Town U-Haul, which was a terrible experience, but the Bangor U-Haul straightened everything out for me.
great service,close,convient staff was very helpful and friendly
The Bangor facility was wonderful. Everyone was helpful and courteous,
Clean, organized facility and staff was very helpful. I would definitely recommend to someone else.
The manager is very helpful. Staff is always friendly. No complaints!
Location was very convenient to our needs
This U-Haul facility was a great place to store things. The staff were always helpful and friendly. I would recommended this facility to anyone in Bangor.
Excellant in storage and truck rental.
The idea behind the boxes is excellent and it is a superior way to store your stuff and far more convenient than a storage shed, but a little releif in these hard times would be nice.
thank you for dealing with my mother...melissa cockerham.. ya you know who she is.. lol
The facility was very convenient and the staff was especially courteous and helpful.
The website pricing is confusing. The pricing seems sneaky. The 1-800 number is inconvenient. I was on hold for over an hour and still didn`t get through. The local office needs to have more control
Terrible experience. I will NEVER use uhaul again! Multiple problems with the whole process.
Jason was extremely helpful. Great place.....
I do think that the storage area could atleast have some type of heat considering that this is Maine and it gets cold 3/4 of the year.
what else can you say that has not yet been said about the staff at the Summer street location, best service in the area
very helpful and friendly staff
It was very busy though it seemed like the staff could use more help. So people did not have to wait in such a long line.
My contract included storage in Me. for one month for both boxes. My account was charged an additional month.
This was such a smooth running transition . I had no idea moving could be so easy. Would reccommend this for anyone, Thanks U-Haul for all your help.
Great job Dave, great job U Haul of Bangor. John E. Thomas / Gagetown NB Canada.
Jason was very nice and helpful, he was there for aid during both visits to the facility. Thank you.
Jason, the employee who assisted me was very friendly. It was very nice to get a first floor unit. Thanks!
The staff at this location were extremely friendly and helpful. I couldn`t have asked for a better experience. They will definitely get my business the next time I need this type of service again.
Worked with the same person I believe Tinafor initial rental and close out. She was most helpful and provided a high level of service.
I WAS VERY WELL TAKEN CARE OF, VERY PLESANT PEOPLE AND VERY HELPFUL.
Staff was awesome - very friendly and helpful!
The only issue is trying to get the storage key when they are all busy you don`t want to be rude, but you have too.
Dave Martin was very friendly and help us in the best way.. I would recommend him to all my friends and The U Box as well.... I would do my move this way again...
The fact that the facility closed at 7 every night was mildly inconvenient. However I`ve never met a friendlier group of staff in any professional establishment than those at the bangor office.
I have used this facility more than once and will do so again should the need arise for storage.
The U-Haul people in Evanston, IL were rude and bungled things. However, Martin Freed in Libertyville, IL and the U-Haul folks in Bangor were wonderful. The man who delivered it was really nice.
Staff assistance/ attitudes were OUTSTANDING - most notable was the time that Dave dedicates to his customers. Truly impressive and VERY much appreciated. I will not look at competitors due to him.
I was not told that the unit I rented was up several stairs, so had to change units. This resulted in an increase of $15.00/month more. Not happy.
Very impressed with David`s helfullness!
Dave Marten was especially friendly and helpful
Pipes run through units and drip water probably toilet water onto your personal belongings and the management could care less!
Poor management. Water leaked into my storage unit and the manager just walked away when I told him, he said: unfortunate.
Your customer service phone rep was rude and inconsiderate. You really need to look at your support staff.
We had a wonderful experience! Dave Martin was EXTREMELY helpful. We moved from Bangor to Los Angeles, the process was very smooth. Again, many sincere thanks to Dave!!
The facility was top-notch and the people were fantastic.
Everything was good, looked good, went good. I had an issue that resulted in me paying a few months late and was happy they waited for me to make the payment before taking action. Thank you.
very expensive. when reserving a unit the salesperson should tell you to bring your own lock the lighting has a lot to be desired. disappointed to know that some of the units were up stairs.
Very accommodating and willing to work with a somewhat confusing situation.
i feel that uhaul in general costs too much to rent a truck and use an appliance dolly and then use mats/blankets. these all cost money each time. it all adds up.
Service was not up to my expectations
Extremely nice employees assisted me. This made the whole process easy and convenient. Thank you Bangor U-Haul employees cu soon
I was very please with the good services of the stuff. Thank You
knowledgable, helpful, generally an excellent contact
they have always been very helpful and friendly. they have helped me alot. thank you
Manager Chad is more than helpful with everything I need. I even get courtasy calls periodically from him.
the staff was helpful and understanding - THANK YOU!
The staff was helpful and very pleasant.
I found the hours a little restraining but not unreasonable. They just didn`t work with my live very well.
Very nice and friendly. Very polite. I am very satisfied. I woould recomend u-haul storage and trucks to all my friends if they were in need like I was.
It took me three times to acquire a storage unit. The staff was friendly but lacked the knowledge of renting units. Their inability to read the list of available units caused confusion.
I was very satisfied with your services and kindness! Thank You very much. Michelle Daily and Bsrry McCourt :
on one of my last loads to my storage unit an employee kicked me out 10 minutes early which forced me to take the remaining things from my apartment to my fathers house.
Staff was friendly and helpful
Staff was friendly and helpful
This facility has always been clean and secure and well lit. The staff is always friendly and always have time to chat for a moment. Very pleased with all aspects of the facility.
It was very easy and quick. Staff was very helpful
Grerat staff. Very friendly and accommodating. Access times were quite convenient, and the space was clean and dry the entire time I used it.
Very friendly and helpful.
staff helpful, but I moved out in less than a month because of rat traps in all units. Also, I don`t want to be forced to buy a kind of lock I don`t want just so that UHaul can make an extra 10 bucks.
I will never use any other storage because they could not be better than U-Haul.
the service was good and the help was very nice and patient