Customer Reviews for U-Haul Moving & Storage of Bangor
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Bangor
The General Manager, who served me, was very helpful and professional. He went out of his way to assist me in turning in my rental truck.
Driver's side visor was broken and flapped down every few miles. Just needs an attachment thingy replaced on the ceiling. Staff at the location were absolutely fantastic!!!!
I called uhaul after my husband had waited over an hour for a truck we were supposed to pick up at the Bucksport, ME location. No one ever showed up. The truck was there with the keys in it but no paper work or insurance. We will travel a half hour out of our way to deal with this location in the future. In and out in ten minutes! It's 45 at least every time in Bucksport!
The people in the store were friendly and helpful.
The truck was almost new so obviously no issues there. One glitch...we did opt for two packages of blankets to protect furniture and they forgot to put them in the truck so we had to retrieve those the next morning, however they did 'compensate' us for their error when we completed our final payment. Overall, very reasonable...pleasant people to work with and having the truck saved us a lot of time and energy in the moving process.
fast courteous service. convenient location.
Good service, great team!
Great experience. Staff were courteous and helpful.
great service, clean show room and great new look, also filled my propane tank while there
The agent was friendly, knowledgeable and efficient. She called me a cab after the drop-off processing. I was pleased.
The cargo area was very, very dusty. I had to use two Swiffer pads before I even used it just to start loading. Also, the mirrors were rusted in place. If there was a way to adjust them, we couldn't find it, which made navigating a hazard.
Great experience. Staff were very helpful. Already have recommended to friends and family.
Nothing - keep doing what you are doing.
They have a good system for picking up and returning their trucks given the small parking lot/location. Would have liked a better/more secure area to leave our personal vehicle overnight.
Staff was very friendly and helpful in store (by phone/out of state reps were not very friendly or helpful).
The process to turn the vehicle back in was very quick and efficient.
Very good people working there, they are always friendly and very helpful.
The location is a bit tight space-wise, but the people are very good.
While in route to new location. I received a call from David asking how everything was going. He offered me free storage if it would help us with our move. The u haul team was so helpful and friendly I definitely will be back to u haul again
Your staff is your biggest asset; recruit and keep employees like the one who helped me on Sunday!
Great staff, very helpful!!!!! Clean location.
except for equipment problems service responce was good and professional. A thorough inspection of truck prior to pick up would have avoided delays. Thorough tire inspections should be important part of check out.Put sidewall check on list. Thank you Uhaul for not gharging for two day delay.
This location is very hard to access. I got there after closing by about 5 minutes and the guy told me to take it about a block down and leave it in the parking lot. This lot was unattended and unlocked . I felt very uncomfortable just leaving it there considering it was a trailer
I only had one issue. When I called the first time, the call was answered by the call center even though I had called the Bangor location. The person I spoke with gave me incorrect information, which messed up my reservation. The staff in Bangor were great and took care of the problem quickly, but the call center staff need to be better informed about corporate accounts, i.e. they can't book them.
I had to keep the rental truck an extra day and greatly appreciated your flexibility in allowing me to keep it an extra day.
Thorough training of the associates for faster checkout would help.
The service was below average and the pickup location I requested was changed 3 days before the move. They gave me a good deal on the truck though since the location changed and some free gas. It's a bummer uhaul can't guarantee the locations you reserve. I had to drive double the distance for pick up, but I sure am glad I got a uhaul for my move!
Let's start with how my experience with Bangor Uhaul ended; the trailer drawbar detaching from the hitch in 5 lanes of Chicago freeway traffic. I was moving home to Minnesota, and David, the owner of Bangor Uhaul, was installing my hitch and draw bar. He asked me if I ever wanted the drawbar out and said that due to the rusted receiving-end that my drawbar would never come out. I said that was fine as long as it was safe and got me where I needed to go. What he didn't mention was that he was improperly installing the drawbar. The drawbar was hammered in about 2 inches short from the securing pin and clamp. Meaning, the trailer was hanging on by the sheer hope that the rust damage would wedge te drawbar into the receiving end, forever. Either David (the OWNER/INSTALLER of Bangor Uhaul) has no previous knowledge of how to secure a drawbar to the receiving end, with the pin and clamp, or he thought "meh, good enough." I traveled thousands of miles with a improperly installed drawbar, over mountainous New York and past a couple Great Lakes. It wasn't till the end of the trip that the bar finally came loose and detached in freeway traffic. When the Uhaul- contracted, roadside mechanic got there he said, "I'm surprised you made it this far. This trailer was never properly installed." I DO NOT reccommend that you get your car inspected or trailer installed here. I was sent on a cross country trip with a faulty installation so this business could make an extra $200. My life, and the lives of whoever was driving behind/near me, was risked because the owner overlooked serious rust damage, hammered in my draw bar, insufficiently securing the trailer to my car, and sent me on my way. I hope this review makes people think twice about trusting this place and/or makes people double check their installation/security that is supposed to be carried out by knowledgable professionals with your best interest in mind, not the $200 they can make off you.
Jason and the rest were amazing....got me off early on Sunday....so kind, helpful, and efficient....highly recommend this location!
Not good service elsewhere. I had reserved a truck two weeks prior and when I called the day before the location said there was no truck. I called U'-haul they said the closest one was 3 hours from me (thats alot of gas) I found one on my own only 1 hour and 20 min from me (still alot of gas compared to the 10 location i had reserved one for) Poor service from people at 800 number not very helpful
Manager at this location is the best.
We have found Uhaul Summer St location to be professional, personable, helpful and a very pleasant experience we have used Uhaul a number of times but find your location in Calais ME(John) and Summer St Bangor ME(Manager) the best we have ever experienced,
We have used Uhaul enclosed trailers and indoor storage facilities( we found to be very clean),
Thank you for the positive experience Uhaul at such a hectic time in lives moving.
RBS in Maine
Corporate had told me that I could return my rental anytime on Sunday because this location would not be open. That was not the case when I got there. The let me know that corporate had given me mis information but as a courtesy they would not charge me another 1/4 day for the rental. The were very nice and explaining the policies and they very efficient in the final inspection of the uhaul. I was in an out of that location very quickly.
Excellent service. courteous and helpful manager and staff!
Not going to be a next time driving across the US never plan on moving again. They should make sure every town that carries uhaul trucks should also carry uboxes too so you don't have to drive three hours to drop off your stuff and reload to put your stuff in the uboxes.
Very accommodating staff!
Had no problems . It was perfect and easy sailing throughout the day!!
Everybody was wonderful at all locations. This includes the staff at the Wilkes Barre/Scranton location who replaced a broken mirror.
The staff were excellent but the building terrible. I ended up not moving my stuff in and went with Bomarc instead since they have pull up units 10x10 for only $80.
On site, or near by parking?
I drove myself to the location and was told there were no parking accommodations, the nearby Bangor parking garage was affordable, but it was a block and a half walk, and this was the first time I have rented a van that there wasn't on site parking.
The vehicle was an early 80's gmc with 200,000 miles that is not road safe. It shouldn't have been rented as it is not safe. Has several mechanical issues and should be junked. UHaul should be ashamed to have this truck as a rental. Next time i rent it will be from another company. Uhaul is overpriced and only has junk equipment.
Not a problem but a compliment! We went to pick up an auto transport to go with the 17' truch we had rented. It was a Saturday and closing time and there was a problem with the only ATR they had. The mechanic took us over to another location in town and got us set up. He went above and beyond anything I could have expected. I would definately recommend giving him recognition for outstanding customer service!
I waited what I thought was too long both at pick up and drop off. What is beyond pale, though, is the requirement for a receipt to return boxes--in tip top shape still with binding.....if I had the receipt maybe I'd have brought it, but why don't you kick us while we are down...my parents have died and I'm finally cleaning out their place--of course I don't have receipts for something they bought....BULLSHIT! How dare you tread on folks that way--the counter guy was just plain rude!
Even though we arrived five minutes before closing,( for some reason we thought this location closed later) the young woman who checked us out was very courteous and took care of us as if we were the first customers of the day.
I was surprised that the total cost was triple above what was advertised. I knew it was going to be more, but was not expecting the final price...if I had known we would have not rented a Uhaul to just move a couple items across town
Use the info in the computer from previous rental to streamline the process.
Very helpful with return.
Friendly, efficient personnel. Enjoyed dealing this your people, and actually had some fun with them. Thanks. Equipment was also first class.
I was very pleased with every aspect of my U Haul trailer rental. Especially helpful over the phone with my reservation and when I picked up the equipment was Megan.
There was a big mix up with the u boxes, different name on there paper work had to get more boxes than i thought. And then said they were already ready shipped crazy. Well got everything there and loaded hopefully it will get there to where I am going
They installed the receiver last year and it was an excellent experience so we went back this year for the install of the light switch stuff and the rental. We are from out of state so this should speak volumes
I had a great experience. Your customer service lady who sets up appointments at the office was very friendly and attempt to get you the best deal you need for you. She is wonderful
Direct customers from the storage area to the office.
It would be nice if you had a parking lot for customers to park their cars in when picking up a rental
I reserved a 26 foot truck 2 weeks prior to my move date. Two and 1/2 hours before I was to pick up the truck that I was told 2 weeks earlier would be available, I received a phone call saying that not only a 26 foot truck was not available but that the only truck that was, was a 17 foot truck. The manager offered "free" double mileage knowing it would take two trips - it also took twice the gas and twice the time. Felt like a bait and switch strategy to me knowing the day of a move my options to rent another truck on the first of the month would be limited. I'll be sure to share my experience with others
Not over charge your customer for the dolly and return an email. I was supposed to be charged $7 a day for the dolly when ordered online and was charged $10.
Rented a 26 foot moving truck. Initial order was over the internet. Eventually spoke with a person at a call Center. I kept telling to gentleman that I wanted the truck from the 31st through the 2nd of August. The man kept saying that I didn't need the truck that long. So eventually we agreed to have the truck one day (July 31st) and 12 hours which would bring me to the evening of August 1st. On Friday morning August 1st I get a call from the local rental Center that the truck was late and do back now since there was another reservation for the truck. I explained that the truck was due back this evening like the reservation was set up. The gentleman reluctantly "extended" the reservation. Also there was a brake light out on the truck.
Dave was especially helpful and friendly
The general manager of this location was great. He was very friendly and knew that we were in a hurry. He was also very knowledgeable about the equipment. He told us exactly what we needed. I will definitely make it a point to revisit this location again.
Fabulous man at the desk who was funny, honest, and great to work with!
The tech who installed my hitch was very rude. My appointment was made for 5:00. The email I received said I was scheduled for 5:00 but the tech insisted my appointment was at 4:00. When I told him about the email conformation he said "well my screen shows your appointment was at 4:00". Basically I felt as though he was calling me a liar. When my truck was done he couldn't even bother bringing it out of the work bay much less driving back around to the front of the store where he took it from me. I had to walk out behind the building, enter the work area, and drive out. All the time he was sitting in his car watching me and my wife walk down a steep hill next to the service area. The trailer rental I had scheduled for the next two days was canceled as soon as I got home due to the tech's attitude. I found a trailer at another rental facility not named u-haul for the weekend. Thank you Harvey Trailer!
I had a very good experience and would recommend to others. I have rented from this location numerous times and the people there have always served me very well. Thanks.
We were so glad to find them open on a Sunday, when we had a vehicle malfunction returning from a camping trip and had both camping gear and a boat trailer to get from Bangor to Gray. No hassles and excellent service!
Passanger side tail light stopped working for headlights. Turn signal worked fine
This was one of the worst rentals I have ever done. I will be hesitant to use U-Haul again.
Everything went off without a hitch...
needs to be more handicap accessible
Staff at this location went above and beyond to help us find the cheapest deal for our move, booking our pickup for us from another location that would save us mileage and extending the dropoff time.
Excellent staff, they help a lot.
I have never rented a truck before so was rather apprehensive. When I got there though, all my fears went away because the staff was so friendly and knowledgeable. They did a great job explaining how the process works and had everything ready for me. It was such a relief to have it go as smoothly as it did. Thank you!!!
Everything was perfect until I tried to put fuel in the truck. The gas pump was acting like the truck was full but it was over half full. It took us forever to get to 3/4. I notified the Uhaul rep when I turned it in. Everything else was perfect... John
if one does not want a dolly or pads leave them out of the truck!
Yes, but make sure your trailer is hooked properly. Mine was not, by the time I got home it was very loose. I asked them to help me since I was not sure.Otherwise the 6 x12 cargo trailer worked well. No problems from a Maine to Florida
I was pleased with the knowledge and friendly professionalism of the staff I interacted while reserving a truck and with the process for picking up and returning the truck. The truck itself was clean and operated well. On ahot, muggy day, the air conditioning was welcome. I would recommend U Haul and this location without reservstion.
exellent staff but truck we used had some steering issues going down the road and drivers door sounded like it was going to fall off everytime we opened it.
The truck pulled very hard to the right.
This was our second truck rental from this location and the service was outstanding. Dave, manager, was great along with his staff; Cynthia, Jennifer, Jason and Ian. We would hire any one of these good people to work for us. Exceptional customer service, they really know the importance of customer satisfaction. Thank you very much! James Franks & Carlos Williams
Keep Dave Martin as the manager, give him a raise and have him mentor and train other locations.
Truck lost power steering and was also leaking brake fluid. Barely made it to my destination and had to back truck in and out of tight city driveway without power steering. Terrible experience with this truck. Last truck I had was flawless, but this one makes me question UHaul's maintenance record.
Pick up location was fine but the overall experience of getting the truck I wanted was sub par
Keep Dave Martin as the manager, he was more than helpful and professional, he knows what excellent customer service is all about!! Thank you.
Excellent service and courteous people.
They were extremely busy on a hot Saturday when I needed a trailer for a couple of hours. They were able to get to me quickly and I was on my way. They were even busier when I returned and still made things very easy.
Drop off there was no one there. Waited 20 minutes and left paperwork, truck and return item. Please email me receipt at firstname.lastname@example.org
We had an emergency and Dave, manager, was quick to respond. Jennifer was extremely nice and coordinated our contracts, Ian and Jason were helpful as well. Thank you for providing excellent service!
The employees were friendly and the price was very fair.
Upon returning the rental, we were greeted quickly and the checkout went smoothly.
It wascthe worst u haul experience ever!broke down before it was even due back calledvto try and get assistance and was told it was in there records id already returned it...after almost a month of waiting for someone there to come pick it up a neighbor finally offered to return it for me...now you m going to be charged an arm and a leg for something i tried to get back to you before it was even due back!!!!!!
We had a confirmation of a 7 AM pick up in Houlton Me. There was no truck there on the pickup date. Thank my fore sight to go by the location on Saturday to find no truck for a Monday [pickup. A sunday call confirmed it. We had to drive 4 hours to pick up the truck, pay extra gas for the truck, plus my own vehicle. The $75 discount did really compensate us for the time and expense we went through. Point is when you promise something, live up to it!!!
The service at Bangor U-Haul was excellent. I had a poor experience previously with a different location, and Bangor more than made up for it. David was kind and considerate and made us feel like he actually cared about our shipment and our needs. I would definitely use Bangor U-Haul again and would recommend it to anyone needing to move!
Store was welcoming and the staff even more so but: The truck was spotless but it ran rough (like it was weak even when empty). Minimally disappointed that the pad lock would not operate. The tipping point for me that makes me not want to rent again or refer anyone: I find it hard to believe that my going 18 miles used up $25 in gas. 7 gallons to go 18 miles? what if someone has to move across state lines?????
Great experience, friendly service, could not have been smoother for us.
I was disappointed with the back was full of broken glass and the truck would not stay running it had a huge hesitation.
we waited too long for help just to return the tow dolly
Thank you for the service.
Everything was smooth, great experience
used the 6x12 open trailer, great for moving scrap metal. U Haul had just what I needed, Thank you Jason for your help
Excellent staff service, very friendly and helpful!
The manager was friendly, knowledgeable and courteous. The checkout was smooth and quick. The return was handled without incident, and my receipt was sent to me immediately via email. If the specific need arises, I will patronize this location again.
The customer service man was great! Sorry I didn't catch his name!
Helpful staff but we were charged extra and are still being charged for a uBox we do not have:
The box was precisely what I needed to move a one bedroom apartment.
The facility was very accomodating and even allowed me to load my ubox inside of a garage so that we were free from weather constraints
Very courteous and helpful staff.
no communication whatsoever..could not contact anyone. supposed to deliv. Thurs.
Jason at Bangor UHaul very professional and was swift to rectify a mistake. Contents arrived in good condition and a little earlier than expected. Ubox was just right size and very affordable.
One ubox did not have a rain protector on the box. They gave us the wrong box at pickup. The gentleman who assisted us was rude, would not answer our questions and was dressed in a filthy shirt.
Matt did an excellent job with my U Boxs, his service was outstanding. you can tell he had a great trainer, taught him well :- Oh yeah it has been in the 80`s every day out here
Very convenient, could use more places in the box to attach straps, items shift during shipping, so you really have to pack it tight. The door latches on one of the pods broke, needs to be stronger.
Wonderful competent staff. Keep them !!!
Help Solve a major shipping screw-up. Thanks! I will use U-Boxes again.
The gentleman I delt with at the Bangor location was AWSOME!!! Very friendly and easy to work with. Made it a very pleasant experience.
The employees were extremely nice and very friendly. It was a welcome relief after moving! Thanks U-Haul Bangor Maine!!!
All of the staff have been very friendly and helpful.
Excellent staff on both ends. Special praises for Jason in Bangor. Would have appreciated several more tie down rings inside the pod, midway up and near the floor.
MY BOXES CAME BACK WITH AN ODD SMELL OF ANIMAL URINE AND MICE FESSES
The staff was very helpful and a pleasure to work with.
Positive experience, very helpful staff,would gladly use U-Haul again if I need to store furniture.
I like that you can drive your vehicle inside for those rainy days.
excellent choice of units, impressed with how clean everything was there, freindly staff
I was originally assigned to the Old Town U-Haul, which was a terrible experience, but the Bangor U-Haul straightened everything out for me.
great service,close,convient staff was very helpful and friendly
The Bangor facility was wonderful. Everyone was helpful and courteous,
Clean, organized facility and staff was very helpful. I would definitely recommend to someone else.
The manager is very helpful. Staff is always friendly. No complaints!
Location was very convenient to our needs
This U-Haul facility was a great place to store things. The staff were always helpful and friendly. I would recommended this facility to anyone in Bangor.
Excellant in storage and truck rental.
The idea behind the boxes is excellent and it is a superior way to store your stuff and far more convenient than a storage shed, but a little releif in these hard times would be nice.
thank you for dealing with my mother...melissa cockerham.. ya you know who she is.. lol
The facility was very convenient and the staff was especially courteous and helpful.
The website pricing is confusing. The pricing seems sneaky. The 1-800 number is inconvenient. I was on hold for over an hour and still didn`t get through. The local office needs to have more control
Terrible experience. I will NEVER use uhaul again! Multiple problems with the whole process.
Jason was extremely helpful. Great place.....
I do think that the storage area could atleast have some type of heat considering that this is Maine and it gets cold 3/4 of the year.
what else can you say that has not yet been said about the staff at the Summer street location, best service in the area
very helpful and friendly staff
It was very busy though it seemed like the staff could use more help. So people did not have to wait in such a long line.
My contract included storage in Me. for one month for both boxes. My account was charged an additional month.
This was such a smooth running transition . I had no idea moving could be so easy. Would reccommend this for anyone, Thanks U-Haul for all your help.
Great job Dave, great job U Haul of Bangor. John E. Thomas / Gagetown NB Canada.
Jason was very nice and helpful, he was there for aid during both visits to the facility. Thank you.
Jason, the employee who assisted me was very friendly. It was very nice to get a first floor unit. Thanks!
The staff at this location were extremely friendly and helpful. I couldn`t have asked for a better experience. They will definitely get my business the next time I need this type of service again.
Worked with the same person I believe Tinafor initial rental and close out. She was most helpful and provided a high level of service.
I WAS VERY WELL TAKEN CARE OF, VERY PLESANT PEOPLE AND VERY HELPFUL.
Staff was awesome - very friendly and helpful!
The only issue is trying to get the storage key when they are all busy you don`t want to be rude, but you have too.
Dave Martin was very friendly and help us in the best way.. I would recommend him to all my friends and The U Box as well.... I would do my move this way again...
The fact that the facility closed at 7 every night was mildly inconvenient. However I`ve never met a friendlier group of staff in any professional establishment than those at the bangor office.
I have used this facility more than once and will do so again should the need arise for storage.
The U-Haul people in Evanston, IL were rude and bungled things. However, Martin Freed in Libertyville, IL and the U-Haul folks in Bangor were wonderful. The man who delivered it was really nice.
Staff assistance/ attitudes were OUTSTANDING - most notable was the time that Dave dedicates to his customers. Truly impressive and VERY much appreciated. I will not look at competitors due to him.
I was not told that the unit I rented was up several stairs, so had to change units. This resulted in an increase of $15.00/month more. Not happy.
Very impressed with David`s helfullness!
Dave Marten was especially friendly and helpful
Pipes run through units and drip water probably toilet water onto your personal belongings and the management could care less!
Poor management. Water leaked into my storage unit and the manager just walked away when I told him, he said: unfortunate.
Your customer service phone rep was rude and inconsiderate. You really need to look at your support staff.
We had a wonderful experience! Dave Martin was EXTREMELY helpful. We moved from Bangor to Los Angeles, the process was very smooth. Again, many sincere thanks to Dave!!
The facility was top-notch and the people were fantastic.
Everything was good, looked good, went good. I had an issue that resulted in me paying a few months late and was happy they waited for me to make the payment before taking action. Thank you.
very expensive. when reserving a unit the salesperson should tell you to bring your own lock the lighting has a lot to be desired. disappointed to know that some of the units were up stairs.
Very accommodating and willing to work with a somewhat confusing situation.
i feel that uhaul in general costs too much to rent a truck and use an appliance dolly and then use mats/blankets. these all cost money each time. it all adds up.
Service was not up to my expectations
Extremely nice employees assisted me. This made the whole process easy and convenient. Thank you Bangor U-Haul employees cu soon
I was very please with the good services of the stuff. Thank You
knowledgable, helpful, generally an excellent contact
they have always been very helpful and friendly. they have helped me alot. thank you
Manager Chad is more than helpful with everything I need. I even get courtasy calls periodically from him.
the staff was helpful and understanding - THANK YOU!
The staff was helpful and very pleasant.
I found the hours a little restraining but not unreasonable. They just didn`t work with my live very well.
Very nice and friendly. Very polite. I am very satisfied. I woould recomend u-haul storage and trucks to all my friends if they were in need like I was.
It took me three times to acquire a storage unit. The staff was friendly but lacked the knowledge of renting units. Their inability to read the list of available units caused confusion.
I was very satisfied with your services and kindness! Thank You very much. Michelle Daily and Bsrry McCourt :
on one of my last loads to my storage unit an employee kicked me out 10 minutes early which forced me to take the remaining things from my apartment to my fathers house.
Staff was friendly and helpful
Staff was friendly and helpful
This facility has always been clean and secure and well lit. The staff is always friendly and always have time to chat for a moment. Very pleased with all aspects of the facility.
It was very easy and quick. Staff was very helpful
Grerat staff. Very friendly and accommodating. Access times were quite convenient, and the space was clean and dry the entire time I used it.
Very friendly and helpful.
staff helpful, but I moved out in less than a month because of rat traps in all units. Also, I don`t want to be forced to buy a kind of lock I don`t want just so that UHaul can make an extra 10 bucks.
I will never use any other storage because they could not be better than U-Haul.
the service was good and the help was very nice and patient