Customer Reviews for U-Haul Moving & Storage of Binghamton
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Binghamton
If you plan on using this company I would recommend this location over the one in Vestal since it at least had polite clerks and had a truck for me but the equipment was faulty. The Vestal location screwed up my order, made me miss a meeting and the arrogant clerk "Robert" told me and my daughter "Get out of here you fat f**king b**ch." when I expressed my frustration over their incompetence since I made the reservation 2 months in advance! He shouldn't be allowed to serve the public. He had plenty of trucks but "MY" truck just wasn't there and he wasn't about to inconvenience himshelf to accommodate me. Very Very Very crappy location.
All went well. MIKE performed some extra assistance and that was greatly appreciated.
The guys here were great. They didn't have an adequate storage room for my personal belongings, so they went out of their way to find me a uhaul location nearby that would have enough space. They also asked how my trip across the US was.
The staff was always helpful friendly.
the staff was knowledgeable and helpful and got me on my way quickly
This store was very busy but they still took the time to explain everything and meet my needs.
one way truck move Syracuse to Binghamton NY. Found out before leaving Syracuse the room reservation was not made. Rescheduled the room. Happened again... Paid insurance twice.
The people in Binghamton were great! They were professional, courteous and very helpful to me as a first-time"hauler". I couldn't have asked for better service. Their instructions were easy and accurate and they took the time to be sure I was comfortable and confident before I left the location! I only wish the drop off was that easy.
Truck was a piece of junk.muffler shot fumes in cab and couldn't roll down driver side window
The service representatives were friendly and helpful. Having available carts for unloading facilitates the process.
I used a UBox. It`s quite roomy although it looks small. The lock space is tight though so get a flat padlock. I look forward to being able to ship my UBox.
Mike was exceptionally knowledgeable and through.
He is really an exemplary employee - friendly - and makes you want to hang around him.
Give this man a raise !!
Recent improvements to site parking and equipment management area are a plus but the physical building where business is conducted is in need of some serious updates and improvements.
Parking lot was chaotic and confusing but I found an employee who assisted me immediately and provided instruction. Drop-off was quick and easy.
I think the insurance was too expensive- it was almost as much as renting the truck!
very happy with service! I rented a truck and am a frequent customer. I have to say that Justin Comacho? went way above and beyond to facilitate my rental. I have to say I was very impressed
Would have liked to know up front that you don`t get refunded if you move out of it before the month is over.
Everyone was helpful and friendly. Made sure I had the right ball on the tow hitch for my trailer, and helped me get the lowest price. Thanks for a great experience.
Very helpful and professional
Good experience, smooth and quick pickup
Excellent service and support. Checkout was quick and easy.
We love working with the U haul on Chenango Street Binghamton the staff is awesome and very helpful.
Jim was great, made a stressful day of moving more pleasant.
This location always provides excellent service. IF I ever do business with U haul again, it will only be because of the great service received from this location whenever I have used them.
I was suppose to be getting an enclosed trailer when I got home I saw they gave my husband an open trailer for the same price. Was not happy at all
Great customer service , rented trucks from this location many times employees very well versed and help full - However a slight disappointment in having to rent a hand truck - wondering if you all could look at this policy think after renting a truck folks should get a hand cart with out having to rent - might distract me from renting from you in future is it really worth the 7 bucks- hate to see you all lose business yet your competitors are not having a additional charge for a hand truck dolly please examine this policy as I think your service far is better yet money talks
Make sure the drop box for the keys is in a better location. Service was very good and friendly
The only thing I found is you need another elevator as there was another customer unloading at the same time and that causes customers to wait.
After I had picked up the truck and I had my contract in hand, I received a phone call that night telling me I I had to return the truck to a different location than what was agreed upon. The new location (Binghamton New York) was over 20 miles away from the location stipulated in the contract (Union Center Highway Endicott New York). When I dropped it off the person checking me in informed me that I was "2 Miles over my allotted mileage" I said "maybe that's because I had to drive an additional 20 miles to return the truck". SInce U-Haul Guarantees The equipment and locations with a $50.00 guarantee I anticipate receiving a check from U-Haul for this amount.
I mainly delt with Jim and he was very knowledgeable, patient and helpful. I felt very comfortable knowing my items were secure from day 1 to the end. Thank you for the good service!
NEED TO OPEN HOURS TO 24 HRS OPEN TO ALLOW FOR WORKERS LIKE MYSELF TO ACCESS THE BUILDING WHEN WE CAN NOT WHEN WE HAVE TOO.
I can't think of anything. My experience went very smoothly.
Nothing can improve about service. it is excellent. I would recommend finding a larger lot for your operations. Things are pretty tight there
Nothing at all. This is why I rent from U Haul. Guarantee you get a call the day before as a reminder. Guaranteed your truck to be ready upon pickup. Done. My U Haul Rep...she was very courteous, respectful, and explained everything I would need to know (like the 800 number in case something happened mechanically) and so forth. I depend on them when I call.
the people that I dealt with were pleasant and very professional.
Jason should be trained to answer/return calls. I would like to compliment Mike and Sandra for providing exceptionally good service.
Teach Jason to return calls! I have a special word of appreciation for Mike and Sandra. Both of them provided exceptional service with customer satisfaction being their objective.
Employees nice. But they did not have the 15 ft truck I ordered and upgraded me to a 20 ft truck. I was ok with this as long as they reimbursed the difference in gas costs. Instead, they convinced me when I explained my furniture/boxes that the 10 ft was big enough (it wasn't. ..they just wanted the 20 ft for other customers and didn't want to reimburse the gas difference). So overall made moving harder than I wanted.
I feel like I skirted disaster with this trip, and cannot speak highly of my experience with U-Haul.
Due to an employee at another location, I was cheated out of my reservation for a truck on the day of the move unless I traveled too far away for another one. The staff at this location and the one on the phone that helped me are my hero's. If it wasn't for them, then my friend, who is disabled and the one I drove the truck for would have been in one heck of a predicament. Thank You to those at this address.
Very nice customer service. Very polite and informative
The guy we dropped off the trailer to was helpful, kind and very friendly. He was concerned a out our experience with the trailer and that se made our destination trouble free. Night and day attitude from the place we picked up from!
Destination for returning equipment should be upgraded or better marked because had a hard time with returning the truck
Always clean and the staff is very nice. I use Chenango St. every time I need to rent. Very well run business
The crew was outstanding and fun to work with overall!
I've condensed my reviews or else I would have had to do 5 more excellent reviews. I rented a truck almost every day for the last 2 weeks. It was a positive experience! I think I dealt with all the employees at some point. My thanks to James, Michael, Sandra, Justin, and Jay for making our move less stressful with their professionalism and friendly personalities when I arrived each time. Thanks again everyone!
i am extremely happy with the service i have received
check engine light and ABS light was on
I have used this location before. They are on it, and run like I well tuned machine!
I HAVE RENTED FROM YOUR' STORE SEVERAL TIMES OVER THE PAST FEW YEARS AND THE FOLKS THEIR ARE ALWAYS VERY FAIR AND PLEASANT TO DO BUISNESS WITH, I DO WISH YOUR 19.95 VANS COULD BE LEASED LONG TERM
WITH A UN-LIMITED MILAGE DEAL OF SOME TYPE WITH A ONE-WAY OPTION. THANK YOU FOR HELP ON MY MOST RESENT RENTAL. KIP A. HEATH
there was a problem with the reservation and although it was resolved, it took an inordinately long time. there was only two people on staff and one was occupied trying to get a car on a hitch and the other was alone on the desk and seemed pretty new and unsure what to do.
The truck was a piece of crap.the check engine light came on when I turned the air conditioning on.I suffered with the heat .I told them about t j e situation. And all they said was it always does that.I rent a uhaul at least once a year.I will never use uhaul again.
Everything was great. . .pleasant and knowledgeable employees and reliable transportation . . .
Make drop off box better marked. I had trouble finding it when I returned the van at night.
Sandra, James, and Michael have been outstanding in assisting me. I've rented a truck the last 4 days and have a storage unit on site. They have been friendly and efficient every time!!
You should offer military discount.
I was very happy with my rental experience. Friendly service, well maintained vehicle, clean, ready to roll as usual at this site, no complaints. Will use it often as I have need of a vehicle.
Sandra and Mike provided us with excellent moving service. Mike allowed us to take the truck a day early which allowed us more time to pack stress free and upgraded the tow dolly to the auto transport which was a huge help for our 635 mile trip. Sandra went above and beyond by helping up with connecting the auto transport and placing the car it correctly and making sure we had a safe trip. Thank you to everyone, especially Sandra and Mike.
Mike and Jim were great to work with. They were helpful and supportive. For every question I asked they had suggestions or clear answers.
It was exactly what we needed to store our student items for a short term. Thanks,
I have no advice as to improvement because I am extremely pleased with the friendly service I have received. I can only praise the friendliness and expertise of the staff!!
excellent service for both rental and hitch installation
The store needs more lights on or a way to say its open. I couldn't tell it was open because the office was in the rear and I almost left because no one greeted me when I showed up. Also when I dropped off the van the store clerk said this was the wrong drop off even though I wrote down the correct address and entered it in to my phone. He said I was suppose to go on main street. So this is the second time in one trip that uhuals computer system has messed up.
Great people to do business with.
Customer service and equipment was excellent!
When someone tells you they are moving a 4 bdrm plus and made arrangements way ahead of time it was your job to make sure that truck that was originally reserved was there so one less miles two my things would not have damaged and destroyed! Plus you had the nerve to charge me over $300 for the two 9 footers suppysibly 10' not they 9. The jerk you allowed to keep the truck I reserved should pay my tab seeing how I got stuck with two tiny ass trucks to move all my belongings and got nailed with paying a $400 fee to landlord because it took two extra days to move out and I had to pay someone else to come move my freezer and refrigerator because they could not fit in the two stupid lil trucks I was stuck taking!
The young man who assisted us when we dropped off the vehicle was very professional, helpful, courteous, and concerned when we related our tales of "U-Haul woe" to him.
The staff were helpful, and the truck worked perfectly for my move. I would have liked there to be a lock provided for the truck so that I didn't have to purchase one, but that wasn't a big deal. Thank you.
My date, time and size of truck was changed on me. I had to pay my movers money while they sat and waited. My phone was disconnected on Friday because of my moving, as a retired nurse I have no cell phone so when I showed up in vestal that told me to go to chenango street then the guy said it was moved to Sunday at 3:30 with a smaller truck instead of Saturday morning. Very frustrating as the new people were moving in as I was moving out. Mike finally found a solution but I waited almost 3 hours and had to pay movers for their time wasted. Very upset, exhausted and I just wanted to be done, sit down after that horrible day and cry.
I would never recommend your company after the hell I just have been through - started out with a reservation 45 days ago for a 26 ' then two days was moved down to a 20' then confirmed day before then you screwed me over royalty and gave me two stupid so called 10' when you only clearly have 8 1/2 -9' to use for space when clearly you was told 4 bdrms , living room , family room, kitchen ect! Then the time and mileage running trucks to and from Binghamton to Newark valley then from valley back to Binghamton 2 trips had to be made with first truck that had to be returned and had to keep the 2nd one over another night just to get finished with moving ! Landlord is pissed because we wasn't out the 31st all because my truck I reserved was not returned and was not provided with another large one no screwed me over then charge me half to death for your companies screw up!
The wait time wasn't bad at all and the interaction with the man behind the counter was very good. Looks like it is a fine running shop. Nothing more to add.
I called the vestal location to make my reservation thinking I could pick up the trailer there. The person who took my reservation did not explain that the trailer might be at another location. It was a minor inconvenience but would have saved me time if I understood that. I was unavailable to take the confirmation call when it came which I'm sure would have made that clear but would have been nice if initial call made it clear
John took my reservation over the phone, very polite and answered my questions. Rented a Ford f-150 8' bed to move some ladders and tools. Great ride. Check-in and out very simple. Will use them again.
Because went rented storage room that fits 2 bdrms and the room was so damn small wasn't enough for one and we was told it would fit or they will help and they left it was 7pm and i was stuck outside with my stuff i thought would fit and ended paying 90$dollars for what had to get help and with that. I'm very disappointed. The room was so small.
Have more than one person working
Good, van, good service, etc etc.
Don't give someone a truck that has holes in the cab and the back. That's ridiculous. When it rained, I got wet and so did my cargo.
I would have preferred not having the dolly and "blanket" in the back of the truck, we did not use them and they took up space
Returning the truck was a little confusing, there were a number of trucks in the lot that has been returned ahead of me and I was not sure where to park my truck . Had to run inside to get someone to find out what to do. Checkout process was quick once I knew where to park
Very helpful staff. Great experience.
Michael, the customer service rep, was very accommodating, knowledgeable and friendly.
I really have nothing for this site to make improvements. Now when it comes to the vestal site that said I could NOT rent a truck on the days I needed they have alot to improve on! Great work Chenango St site! If ever needed again I will be back for sure.
Jim was extremely helpful and efficient!
The people that work there are wonderful!!, I have used the location at least 5 times in the past few months and they are consistently good at their jobs. I highly recommend the location.
Everything went very smoothly for me. I hope this is an indication of how things always work at this location!
Rep (Michael) was super knowledgable and friendly. The vehicle that I rented was new, clean and comfortable. I will definitely rent from this location again if necessary.
Being in the moving business, this location has everything I need to get the job done.
rented trailer, the bed had some residue of oil, and dust cap on wheel bearing missing.
The service was excellent. The associates were friendly and courteous.
I had a complaint as milage was not adjusted for my having to pick the rental up from a farther location thus I was over the miles allowed and charged for a few extra...not the faulty of this location. However when I talked to customer service, they said they needed to have the manager at the drop-off location call me back. Several days later and I still have not heard from him.
Upon returning the rented vehicle, I wasn't totally clear on where the vehicle was to be parked.
Excellent service!! Highly recommend
Shorter wait time to pick up
Customer service is great.
Customer service was the best gentleman that waited on we both in and out did an excellent job.
Michael was very helpful and knowledgeable. Excellent service!
Staff was very pleasant. Look forward to renting from you soon!
it's good location they have a good people over there I like it and then I want to tell everybody all my friends and thank you appreciate
Return went very smooth.
Worker did a great and quick, efficient job.
I got all the information of what help I would need. I did have a problem with opening and shutting the door. It would stick in the middle if I did not open the door quickly or closed the door quickly. I rented a 8 x 5 Trailer. I only opened it once and closed it once with the rep but when I opened it to put my items in the door got stuck in the middle unless I pulled it down and open it up quickly. I suggest to ck the doors if they are in normal working shape than just opening and closing it once with the customer.
very friendly and helpful
Very knowledgeable, helpful and friendly staff. It was nice doing business with them.
Employees were very respectful and helpful
Great service, there is no need for any improvement .
The truck had been left with the over drive shut off. I did not realize this until driving like 25 miles at 4k rpms,all the while complaining about how it didn't have overdrive. Found the switch and turned it back on. Good to go. If they are going to leave it off, they should let people know.
Jim, Sandra and Jason all made the rental and return quick as possible. This was a last minute need for the pickup truck and they were absolutely amazing.
THIS UHAUL CENTER IS EXCELLENT THAT IS WHY WE KEEP COMING BACK AND BACK AND BACK
Easter Sunday and the employee was very helpful , check in was smooth. He answered all my questions and would use that location again. I also was surprised at the very large selection of packing products IN STOCK !
Unfriendly and rude staff...
Looking forward to much needed upgrade of the facility.
The whole process was fast and it went very smoothly.
Excellent friendly, helpful customer service
The experience was excellent.
Employees were very professional and helpful.
Great n helpful very helpful staff...
I was very, very pleased. I have used other storage facilities in the area before, but this is the best. I am moving items from your competitors to this location this week. Great Job.
I paid by credit card-stopped it when I moved out.Lein put on acct!I`m still owed $117.40
Uhaul employees are excellent, although some policies and procedures ex, weekend renting does not include 24hour, although not noted do not reflect the needs of the customer.
Thank you ... We always love doing business with you.
There were too many billing/charges that still need to be addressed. You have paperwork- contact Carole Hertzberg 516-659-2358 to clear up.
I FEEL SAFER BECAUSE OF THE CARDS! VERY WELL LIGHTED, VERY CLEAN, I LOVE THE USE OF THE CAMERAS.THE ELEVATOR IS A LITTLE SCARY BECAUSE OF THE SQUEAKING. I WILL COME AGAIN.
Pleasure having my personal things in a secure place.
Customer service was excellent, entrance to facility was secure, carts were available for moving within facility, possibly a little more maintenance on facility. Overall good experience.
There was no lighting in the unit which made it hard to see things. The hallway light was not enough.
The staff was exceptional knowledgeable, friendly, and gave good advice. The actual storage units are average but not excellent or exceptional.
Sandra was extremely helpful to work with. She has earned our repeat business!
The storage units really needs updating. I have never seen storage this outdated.
The storage units really needs updating. I have never seen storage this outdated.
U Haul of Binghamton was very good to deal with. James and Sandra were very polite, I will choose them again and recommend them without hesitation.
The staff/friendly professional. The rates are too high for the type of facility it is. Convenience is the only plus that would make me recommend this.
The units are in a very old office building, so the tile on the floors and the hallway floors are `beaten up`. And, some of the walls are pretty banged up. But, it seemed clean.
It was always easy an convienient for me to get in to my unit an pay my bill
great knowledgable team. Ms. Thiobault sp? was extremely helpful and super friendly. excellent employee and representative of your company.
Good location and easy access!
Elevator could use some updating
A leak of unknown fluids through the ceiling ruined some of our stored household goods. Also, correcting billing errors consumed too much of my time.
Eric and his staff are really the best U-Haul staff that I have encountered. Very helpful.
Your new manager Eric at this site is much more helpful and professional than the last one.
I am so very happy with the local facility. They were very accommodating, and just easy, to deal with my situation changing almost hourly... they were awesome
rented a fourth floor unit and was talked into moving to the 1st floor. a week later the unit flooded. Insurance is giving me the run around about my claim. Worst experience ever.
The Customer service was very poor, because the staff didn`t provide all the information I needed and messed up my order.
Elevator opening small, tough to maneuver cart when full.could use lights in units
I had a problem with locking and unlocking my unit because the door is broken and an employee was not helpful to me regarding this.
aside from the water damage, the service and people were good
For an old building, it was maintained.
I would recommend updating the elevator, making it wider if possible. That was the only downside of the experience.
There were hidden fees added right when I had to pay which is unacceptable.
Mike was extremely helpful and made sure everything got done
Call center DID NOT indicate my change request. Local Good +. Call center - Poor -. If you really want to know, you need more than 200 characters - POOR Request.
We are very happy with the service and rates . the movers were great and helpful . excelent job.
Manager was rude. My 24 hour access was denied every time I attempted to enter after hours. My card had to be reprogrammed at least 4 times. My unit had NO LIGHTING. Very dirty!
The manager was very friendly,quick, helpful and professional.
Character limit is too small.
Not responsive. Takes forever to talk to real or responsible person. Never get a return call as promised. U-box delivered one day late. Terrible.
Ver poor experience in booking, information and coordination. Doesn`t seem that truck rental and ubox divisions speak to each other.
the service was outstanding with a special thank you to Eric and Mike. U-Haul should be thankful to have this quality of employees in there employees working for them. I thank you all.
Best outcome due to concerned, professional people, during a trying and difficult time for me. Thank you
My antique furniture was stored there for 26 mos.I was surprised to find that when I moved out the furniture it was DUST FREE. Nice Job UHaul!
From when I first rented the unit to when I stopped the place made a lot of improvements. Keep it up.
Could use better lighting in hallway on fourth floor, tile broken up around elevator. Everything else OK. Access to a bathroom greatly appreciated.
The staff was very courteous and helpful. The rooms were clean and secure.
Very hard to get your stuff in a little tiny elevator and up to the 4th floor.
storage units should be lighted!
200 characters is not enough space for constructive feedback about the problems I had. Why limit your form like this... unless you don`t actually care about customers` experiences.
very difficult to get to upper floors.elevator small.floor not level when exiting elevator,the drop from elevator throws the boxes off the cart.
The staff was very friendly and helpful. Rooms clean.
everything went well except for the rain which is not uhals fault great experence
Staff was helpful and attentive.
Narrow hallways and elevators make moving large furniture difficult. Facilities not modern , but clean and no evidence of vermin. Convenient online payments. Good experience.
Lighting could be better. Everything else was great
Great service and friendly people.
The facility service was great. The experience was great. The staff helpful at all times.
Wonderful customer service at a time when my nerves were frazzled! Great job!
no lights in smaller units. floor and elevator very rickety
excellent service...very satisfied..
Only one small elevator. Need more lighting I had to use a flashlight to see into my storage. The staff was friendly and helpful.
Facility itself was in poor condition. Staff was excellent, and we would use them again.
More lights would be a good idea.
the staff were awesome!!!! i look forward to doing more buisness with them again soon
Excellent service and an easy and convenient storage experience.
Holes to place the hasp of the lock through frequently do not line up making it difficult to insert lock.
Larry was awesome, always helpful ...thanks for allowing movers into my storage facility even tho my keys didn`t work ...appreciate everything.
Very good place. Late fees seem a bit high but my fault for being late
it was great storeing my stuff there for two years
The facility was clean and dry!, easy to access when I needed it and the staff was very helpful. I especially appreciated having a unit that was inside and on the second floor.
A job well done and hope they continue the great service.
The building is old and has an odor when you go into the office area and they were short on staff. Overall it was fine for our use but I would probably tell a friend to find something nicer.
I would definitly do business with this facility again and recommend it to others!!
Staff was helpful and knowledgeable, storage unit clean and access was very easy.
Very good communication, status updates, and delivery was prompt. U-Box arrived in very good condition, local staff professional and pleasant.
The employees at this location are excellent! I suggest checking this location first for all your moving and storage needs.
Overall, I found the level of customer service to be unsatisfactory at best and would definitely not recommend this facility or this company for storage to anyone.
At both your locations, your personnel were efficient, courteous. Our experience was extremely pleasant. We would use U-haul again if necessary or recommend your services to others. Thank you!
The staff is very friendly and accomodating. For small items, this location is ok, but elevator makes large items impossible to store here.
Small elevator, shouldn`t be considered a freight elevator.Selected alternate storage location. Restricted access wasn`t acceptable. 24/7 keyed access was preferred.
large unit, helpful employees
Manager provided excellent customer service
Dave bent over backwards to assist me so that my move could happen. I really appreciate all of the help during a very stressful period. The U-Movers is an great idea.
You guys have fleas in your storage units
Great service and good communication with customer service
easy to access. sometimes had to wait on line awhile. Used for Binghamton University. Maybe consider getting another employee to work the counter during the end of the school year and the beginning.
Inexpensive and easy to use. I have no complaints.
Easy to use, located at a convenient part of town, although the interior could use a slight cleanup.
The facility is in an old building and doesn`t inspire confidence. A door to the exterior parking lot seems damaged and less than secure. Otherwise, it seems adequate for our needs.
Got great service. But sales person neglected to explain one fairly important part of the procedure.
Easy to use, efficient service.
I marked yes for security and lighting however while the security was great the lighting could have been better.
I needed emergency storage and the people at U-Haul were friendly, courteous and VERY helpful. I have already told others of my positive experience. Thanks again.
Thank You for the great service!
Everyone was great!!!
the 4th floor was not well kept.
it needs improvement
broken/in use elevator made removal extremely hard
it was a good experience the staff was very accommadating and friendly
My things were just the same way I left it. They have good customer service. The only thing is that I wish they have more elevators. Otherwise the service was good.
the people who work their must really hate their jobs. Their was probably one guy who treated me well i think his name was david, everyone else was very rude
Service staff was very welcoming accommodating to our last minute needs to rent the space.
The facility appearance has improved, epecially the hallway lighting, recently. The staff always treated me well, but were always tired, unkept. Now there`s a new Mgr. and thimgs seem better. Tnx, ABJ
Very informative helpful w/ ins info and overall details in security issues.
No light in my hallway, there is a pillar through my storage room which makes it less space than is advertised.
one elevator and one cart inconvient
The office team was very helpful. I disagree with the policy of reserving units that are not available. We reserved a small unit, arrived and there were none. What good is a reservation?
Some of the storage rooms were smaller than advertised, and no one informed me when I called before coming that I would have to put a lock on the door that day.
The lights in the corridor where my storage is were not working. They over charged me and couldn`t figure out why. It took 2 hours to rent storage.