Customer Reviews for U-Haul Moving & Storage of Binghamton
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Binghamton
I had to wait a long time to be waited on. That could be improved.
Great service!!! Both gentlemen were very professional and courteous.
What in the world do they need two phone numbers for.
I have one phone and number. I had to give them a friends number which has no relation to me renting a tow dolly from them. Seems stupid to me.
not enough workers. Poor customer service
I have nothing to add you guys where great in my eyes
They were very accomidating when we needed to keep the truck longer
Looking forward to much needed upgrade of the facility.
The whole process was fast and it went very smoothly.
The location was already closed, but the employee checked me out anyway,
The people that are in this location exceeded all my expectations. In my life I have never been treated better anywhere. You are very lucky to have employees like this, you should be proud of these people as they really care about your customers.
I was informed by an employee that I had an outstanding balance. I was instructed to call an 800 number and read off a code to a women that was not willing to help me much at all. Apperently uhaul feels that I stole a hand cart and demanded that I pay an outrageous about of money. I was faulsly accused of theft from haul and as a result I will never do business with any uhaul again. Go penske
Nice people and good service
Excellent friendly, helpful customer service
Tie downs in the trucks would be helpful.
The young lady who waited on me at the chenango street location, was wonderful. She is a real asset to your company & a great example of how customer service should be!
Everything was in great condition when picking up they brought every out to my truck.
Good experience all around. My first using the UBox. I will recommend this service to others. Thank you.
The truck the cab and cabin smelled awful of smoke and seal on the dolly was already broken and they charged me and we never used it.
Staff was efficient and courteous
Mike and Sandra provided excellent costumer and made the rental process enjoyable.
Equipment was not maintained. Took 2 hours to fix car carrier lights before I could start my trip. Later during my trip, car carrier had a rear axle slip which caused back tire to disintegrate. I was left on a major highway for 6+ hours while waiting for tire tech and tow truck. I was charged $75 to have MY car towed! I was told a motel room would be paid for by U-Haul but when I arrived they knew nothing about it and I had to pay for my room. I had planned to be at my daughter's home for Christmas but due to all of the hassles I was not there. I am still upset by my experience.
Everything was great. You had the truck I needed and it was in great shape. Both employees who served me were excellent!
There should be a disclaimer when you first "reserve" a truck online. I did not get the size truck I had reserved. Also the price kept going up. $137 to drive a 10 foot truck 45 miles is very pricey.
Nothing, excellent service
The experience was excellent.
The electrical connection was unreliable - my dashboard sometimes reporting a bulb failure in the trailer, and sometimes not. Trailer was otherwise fine, though there was no handle on the door to help with lifting (only the strap)
We had just one large item left to move into the Uboxes we rented for our move so, rather than hunt down a friend with a truck, we decided to use a pickup from Uhaul. While I was on the phone with the Uhaul location placing the order, my husband was on his way to pick up the truck. I can't say enough good things and ALL the folks at the Chenego St. Uhaul. They have been, professional, friendly, and helpful. Since we chose to load our Uboxes at the Uhaul Center, the staff has seen a lot of us over the last 2 weeks, and EVERYTIME someone there addressed me by my name and made sure I was making out ok. Jim, the manager, is a pleasure to do business with and he has assembled an EXCELLENT staff tha the can certainly be proud of. Kudos Binghamton, NY Uhaul Center!
Employees were very professional and helpful.
this is the second time i've picked a van up and the previous renter was a smoker...Moving forward, I will probably rent from a company that has a no smoking policy.
Did online reservation (and drivers info). When I went to pick up truck, all information was there. The service people were great to work with. I will use this location again.
The key did not work in the driver side door.
I wish I could add on to the wonderful experience we had with U-haul. Locked keys in truck, had to pay for a new one, although Jim the manager came right down to sign off so we were delayed only about an hour. I might recommend two sets of keys at the locations in the event it should happen again to some one. If the truck or vehicle is one way, give the customer both sets, if local just one set. Seems practical to me. Over all my choice for rental will be U-haul. Thank you
Keep doing what you are doing, it seems to be effective and efficient. The price is right and the employees are knowledgeable and easy to work with.I have used this site before and will again, the best praise that can be given.
They fouled up every aspect of this rental. They couldn't ever agree on the answers to our simple questions. Every different person we spoke to contradicted the instructions of their co-workers. Calls not answered by the location roll to a call center where the people are even more clueless, useless and indifferent.
The service has always been excellent here. I've used it about 5 times. I found a small hole in the roof of the truck before I left. I went to another local location to repair but they had no aluminum tape. Jim from this location drove over to this other location, got on the roof, and repaired it.(It rained quite heavily the first and last day of my trip) I highly recommend this location.
Have rented 2X in the last few weeks; found the equipment exceptional.
Everything moved along like clockwork. I could not have asked for better service. Thank you for being there when I needed you.
I was asked if I wanted to rent the hand truck/dolly and moving pads. I said No, thank you. I get the 17' truck home (wanted a 20' or larger one, but the 17' was the only one left - so they knew I needed the larger one) and find out that the hand truck/dolly and pads are secured inside - taking up needed valuable space. When I called to tell them that I told them at pick-up that I did not want those items, I was told that keeping them on the truck is standard and if I unsecure them, I would be charged $10. I argued the point, and eventually, they relented. #1 The customer should be informed prior to leaving that those items are stored in the truck. #2 The customer should be given the option of having them removed from the truck. #3 I should not have had to call and argue the point. Then, when I returned the truck, the trip odometer clicked to 68.5 miles as I pulled into the driveway entrance. I stopped the truck about 10 yards right in front of the door. The odometer still read 68.5. The attendant came out, went through the paperwork, noted that I had unsecured the hand truck/dolly, to which I had to remind her that I had called earlier and was given permission to unsecure it. Then she checked the odometer and re-set it. Then, she reviewed the charges, stating that the mileage was 68.7 miles. I argued that it was not 68.7, but was 68.5. But, because she re-set the trip odometer, I could not prove it. Granted it was only two-tenths of a mile, or 20 cents, but it is dishonest and not right. I am not pleased with this rental and will look elsewhere whenever possible if I ever need to rent an U-Haul truck.
Fast and Easy but limited inventory…. I rented a 10’ box truck and it was easy to make the reservation online the same day as pick up. The staff pulled the truck up and I was in and out in less than 5 minutes. The only problem I had was that I could not keep the truck the full 24 hours like I wanted because it was already rented the next morning but I still had to pay the 24 hour price. Talking with the guy behind the counter they sell out every weekend (they should increase their inventory if this happens every time). Bottom line rent early if you want move something over the weekend.
Staff was friendly, professional, and helpful. Thanks
Train your representatives not to complain about their jobs and that it is inappropriate to swear.
Customer service (EXCELLENT)
I called with a last minute request for a small vehicle (truck). There was availability; app't was made and I was taken care of as soon as I arrived. Service was as quick and professional when vehicle was returned. My experience was painless and I appreciate that. Thank you.
Clean out the inside of the trailer.
Nothing, Jim was great and very helpful. I will rent from this location again.
Great n helpful very helpful staff...
Wanted a 6x12 trailer they did not have one but they gave me a 5x10 worked out fine
Understaffed with only one person. It took 30 minutes to pick up a reserved truck with only one customer ahead of me. Contrast that with under 5 minutes to pick up a reserved truck at my regular rental place, Ryder. Also, I was overcharged for 1/10th of a mile. 16 cents. No big deal, I don't need it refunded.
The vehicles could be checked over a little better other then that fine.
This location is not particularly the best, possibly due to the location, but overall staff is usually very courteous. The location needs some sort of expansion, it is very small. Possibly facilities need to be updated? The newer policy regarding renting on weekend days (i.e Thursday, Friday, Saturday, and Sunday.), needs to be noted to customers on website when customers are renting. This will ensure customers don't have false expectations.
They were extremely helpful and accommodating. They know their business very well - very knowledgeable. I would like to have had a auto trailer for a car instead of a tow dolly but they wouldn't work for my car.
Person in charge was very courteous and helpful. I don't know how it could have been any easier or improved.
Mike was great communicating with me about a truck size issue of my online reservation so that it was resolved before pick up day arrived. AND it worked out for a larger truck @ the same price.
I was very, very pleased. I have used other storage facilities in the area before, but this is the best. I am moving items from your competitors to this location this week. Great Job.
Everything went very well - no improvement I would make
I have no issues or complaints. The U-Haul staff were friendly and quick to answer any question's that I had. I would indeed recommend this location to friends.
industrial part of town...construction made it difficult to get to
I paid by credit card-stopped it when I moved out.Lein put on acct!I`m still owed $117.40
Everyone was very helpful and recommended the right trailor for my daughters move.
The cab leaked and I was not told about it so all my papers I had in there got wet during the night. When I told the man at the desk he wasn't apologetic or concerned. He said he wasn't aware of it and that was it
Uhaul employees are excellent, although some policies and procedures ex, weekend renting does not include 24hour, although not noted do not reflect the needs of the customer.
Thank you ... We always love doing business with you.
The truck wouldn't start after we had already loaded everything! I lost 2 hours of daylight and all my man power to move. The truck has 195,000 miles and clearly needs to be retired. The mechanic that came to fix it said he's jumped the truck several times! I want a full refund for all the time wasted and terrible experience!
The attendants were friendly, efficient, and knowledgeable.
Your employees were excellent! Just keep doing what your doing. Great customer service.
There were too many billing/charges that still need to be addressed. You have paperwork- contact Carole Hertzberg 516-659-2358 to clear up.
I FEEL SAFER BECAUSE OF THE CARDS! VERY WELL LIGHTED, VERY CLEAN, I LOVE THE USE OF THE CAMERAS.THE ELEVATOR IS A LITTLE SCARY BECAUSE OF THE SQUEAKING. I WILL COME AGAIN.
Pleasure having my personal things in a secure place.
Customer service was excellent, entrance to facility was secure, carts were available for moving within facility, possibly a little more maintenance on facility. Overall good experience.
There was no lighting in the unit which made it hard to see things. The hallway light was not enough.
The staff was exceptional knowledgeable, friendly, and gave good advice. The actual storage units are average but not excellent or exceptional.
Sandra was extremely helpful to work with. She has earned our repeat business!
The storage units really needs updating. I have never seen storage this outdated.
The storage units really needs updating. I have never seen storage this outdated.
U Haul of Binghamton was very good to deal with. James and Sandra were very polite, I will choose them again and recommend them without hesitation.
The staff/friendly professional. The rates are too high for the type of facility it is. Convenience is the only plus that would make me recommend this.
The units are in a very old office building, so the tile on the floors and the hallway floors are `beaten up`. And, some of the walls are pretty banged up. But, it seemed clean.
It was always easy an convienient for me to get in to my unit an pay my bill
great knowledgable team. Ms. Thiobault sp? was extremely helpful and super friendly. excellent employee and representative of your company.
Good location and easy access!
Elevator could use some updating
A leak of unknown fluids through the ceiling ruined some of our stored household goods. Also, correcting billing errors consumed too much of my time.
Eric and his staff are really the best U-Haul staff that I have encountered. Very helpful.
Your new manager Eric at this site is much more helpful and professional than the last one.
I am so very happy with the local facility. They were very accommodating, and just easy, to deal with my situation changing almost hourly... they were awesome
rented a fourth floor unit and was talked into moving to the 1st floor. a week later the unit flooded. Insurance is giving me the run around about my claim. Worst experience ever.
The Customer service was very poor, because the staff didn`t provide all the information I needed and messed up my order.
Elevator opening small, tough to maneuver cart when full.could use lights in units
I had a problem with locking and unlocking my unit because the door is broken and an employee was not helpful to me regarding this.
aside from the water damage, the service and people were good
For an old building, it was maintained.
I would recommend updating the elevator, making it wider if possible. That was the only downside of the experience.
There were hidden fees added right when I had to pay which is unacceptable.
Mike was extremely helpful and made sure everything got done
Call center DID NOT indicate my change request. Local Good +. Call center - Poor -. If you really want to know, you need more than 200 characters - POOR Request.
We are very happy with the service and rates . the movers were great and helpful . excelent job.
Manager was rude. My 24 hour access was denied every time I attempted to enter after hours. My card had to be reprogrammed at least 4 times. My unit had NO LIGHTING. Very dirty!
The manager was very friendly,quick, helpful and professional.
Character limit is too small.
Not responsive. Takes forever to talk to real or responsible person. Never get a return call as promised. U-box delivered one day late. Terrible.
Ver poor experience in booking, information and coordination. Doesn`t seem that truck rental and ubox divisions speak to each other.
the service was outstanding with a special thank you to Eric and Mike. U-Haul should be thankful to have this quality of employees in there employees working for them. I thank you all.
Best outcome due to concerned, professional people, during a trying and difficult time for me. Thank you
My antique furniture was stored there for 26 mos.I was surprised to find that when I moved out the furniture it was DUST FREE. Nice Job UHaul!
From when I first rented the unit to when I stopped the place made a lot of improvements. Keep it up.
Could use better lighting in hallway on fourth floor, tile broken up around elevator. Everything else OK. Access to a bathroom greatly appreciated.
The staff was very courteous and helpful. The rooms were clean and secure.
Very hard to get your stuff in a little tiny elevator and up to the 4th floor.
storage units should be lighted!
200 characters is not enough space for constructive feedback about the problems I had. Why limit your form like this... unless you don`t actually care about customers` experiences.
very difficult to get to upper floors.elevator small.floor not level when exiting elevator,the drop from elevator throws the boxes off the cart.
The staff was very friendly and helpful. Rooms clean.
everything went well except for the rain which is not uhals fault great experence
Staff was helpful and attentive.
Narrow hallways and elevators make moving large furniture difficult. Facilities not modern , but clean and no evidence of vermin. Convenient online payments. Good experience.
Lighting could be better. Everything else was great
Great service and friendly people.
The facility service was great. The experience was great. The staff helpful at all times.
Wonderful customer service at a time when my nerves were frazzled! Great job!
no lights in smaller units. floor and elevator very rickety
excellent service...very satisfied..
Only one small elevator. Need more lighting I had to use a flashlight to see into my storage. The staff was friendly and helpful.
Facility itself was in poor condition. Staff was excellent, and we would use them again.
More lights would be a good idea.
the staff were awesome!!!! i look forward to doing more buisness with them again soon
Excellent service and an easy and convenient storage experience.
Holes to place the hasp of the lock through frequently do not line up making it difficult to insert lock.
Larry was awesome, always helpful ...thanks for allowing movers into my storage facility even tho my keys didn`t work ...appreciate everything.
Very good place. Late fees seem a bit high but my fault for being late
it was great storeing my stuff there for two years
The facility was clean and dry!, easy to access when I needed it and the staff was very helpful. I especially appreciated having a unit that was inside and on the second floor.
A job well done and hope they continue the great service.
The building is old and has an odor when you go into the office area and they were short on staff. Overall it was fine for our use but I would probably tell a friend to find something nicer.
I would definitly do business with this facility again and recommend it to others!!
Staff was helpful and knowledgeable, storage unit clean and access was very easy.
Very good communication, status updates, and delivery was prompt. U-Box arrived in very good condition, local staff professional and pleasant.
The employees at this location are excellent! I suggest checking this location first for all your moving and storage needs.
Overall, I found the level of customer service to be unsatisfactory at best and would definitely not recommend this facility or this company for storage to anyone.
At both your locations, your personnel were efficient, courteous. Our experience was extremely pleasant. We would use U-haul again if necessary or recommend your services to others. Thank you!
The staff is very friendly and accomodating. For small items, this location is ok, but elevator makes large items impossible to store here.
Small elevator, shouldn`t be considered a freight elevator.Selected alternate storage location. Restricted access wasn`t acceptable. 24/7 keyed access was preferred.
large unit, helpful employees
Manager provided excellent customer service
Dave bent over backwards to assist me so that my move could happen. I really appreciate all of the help during a very stressful period. The U-Movers is an great idea.
You guys have fleas in your storage units
Great service and good communication with customer service
easy to access. sometimes had to wait on line awhile. Used for Binghamton University. Maybe consider getting another employee to work the counter during the end of the school year and the beginning.
Inexpensive and easy to use. I have no complaints.
Easy to use, located at a convenient part of town, although the interior could use a slight cleanup.
The facility is in an old building and doesn`t inspire confidence. A door to the exterior parking lot seems damaged and less than secure. Otherwise, it seems adequate for our needs.
Got great service. But sales person neglected to explain one fairly important part of the procedure.
Easy to use, efficient service.
I marked yes for security and lighting however while the security was great the lighting could have been better.
I needed emergency storage and the people at U-Haul were friendly, courteous and VERY helpful. I have already told others of my positive experience. Thanks again.
Thank You for the great service!
Everyone was great!!!
the 4th floor was not well kept.
it needs improvement
broken/in use elevator made removal extremely hard
it was a good experience the staff was very accommadating and friendly
My things were just the same way I left it. They have good customer service. The only thing is that I wish they have more elevators. Otherwise the service was good.
the people who work their must really hate their jobs. Their was probably one guy who treated me well i think his name was david, everyone else was very rude
Service staff was very welcoming accommodating to our last minute needs to rent the space.
The facility appearance has improved, epecially the hallway lighting, recently. The staff always treated me well, but were always tired, unkept. Now there`s a new Mgr. and thimgs seem better. Tnx, ABJ
Very informative helpful w/ ins info and overall details in security issues.
No light in my hallway, there is a pillar through my storage room which makes it less space than is advertised.
one elevator and one cart inconvient
The office team was very helpful. I disagree with the policy of reserving units that are not available. We reserved a small unit, arrived and there were none. What good is a reservation?
Some of the storage rooms were smaller than advertised, and no one informed me when I called before coming that I would have to put a lock on the door that day.
The lights in the corridor where my storage is were not working. They over charged me and couldn`t figure out why. It took 2 hours to rent storage.