Customer Reviews for U-Haul Moving & Storage of Binghamton
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Binghamton
Good, van, good service, etc etc.
Don't give someone a truck that has holes in the cab and the back. That's ridiculous. When it rained, I got wet and so did my cargo.
I would have preferred not having the dolly and "blanket" in the back of the truck, we did not use them and they took up space
Returning the truck was a little confusing, there were a number of trucks in the lot that has been returned ahead of me and I was not sure where to park my truck . Had to run inside to get someone to find out what to do. Checkout process was quick once I knew where to park
Very helpful staff. Great experience.
Michael, the customer service rep, was very accommodating, knowledgeable and friendly.
I really have nothing for this site to make improvements. Now when it comes to the vestal site that said I could NOT rent a truck on the days I needed they have alot to improve on! Great work Chenango St site! If ever needed again I will be back for sure.
Jim was extremely helpful and efficient!
The people that work there are wonderful!!, I have used the location at least 5 times in the past few months and they are consistently good at their jobs. I highly recommend the location.
Everything went very smoothly for me. I hope this is an indication of how things always work at this location!
Rep (Michael) was super knowledgable and friendly. The vehicle that I rented was new, clean and comfortable. I will definitely rent from this location again if necessary.
Being in the moving business, this location has everything I need to get the job done.
rented trailer, the bed had some residue of oil, and dust cap on wheel bearing missing.
The service was excellent. The associates were friendly and courteous.
I had a complaint as milage was not adjusted for my having to pick the rental up from a farther location thus I was over the miles allowed and charged for a few extra...not the faulty of this location. However when I talked to customer service, they said they needed to have the manager at the drop-off location call me back. Several days later and I still have not heard from him.
Upon returning the rented vehicle, I wasn't totally clear on where the vehicle was to be parked.
Excellent service!! Highly recommend
Shorter wait time to pick up
Customer service is great.
Customer service was the best gentleman that waited on we both in and out did an excellent job.
Michael was very helpful and knowledgeable. Excellent service!
Staff was very pleasant. Look forward to renting from you soon!
it's good location they have a good people over there I like it and then I want to tell everybody all my friends and thank you appreciate
Return went very smooth.
Worker did a great and quick, efficient job.
I got all the information of what help I would need. I did have a problem with opening and shutting the door. It would stick in the middle if I did not open the door quickly or closed the door quickly. I rented a 8 x 5 Trailer. I only opened it once and closed it once with the rep but when I opened it to put my items in the door got stuck in the middle unless I pulled it down and open it up quickly. I suggest to ck the doors if they are in normal working shape than just opening and closing it once with the customer.
very friendly and helpful
Very knowledgeable, helpful and friendly staff. It was nice doing business with them.
Employees were very respectful and helpful
Great service, there is no need for any improvement .
The truck had been left with the over drive shut off. I did not realize this until driving like 25 miles at 4k rpms,all the while complaining about how it didn't have overdrive. Found the switch and turned it back on. Good to go. If they are going to leave it off, they should let people know.
Jim, Sandra and Jason all made the rental and return quick as possible. This was a last minute need for the pickup truck and they were absolutely amazing.
THIS UHAUL CENTER IS EXCELLENT THAT IS WHY WE KEEP COMING BACK AND BACK AND BACK
Easter Sunday and the employee was very helpful , check in was smooth. He answered all my questions and would use that location again. I also was surprised at the very large selection of packing products IN STOCK !
I was to pickup at Vestal location but was lied too.
Second time I have rented from this location.Very friendly and professional.Would definitely recommend.
can't think of a thing Jim waited on us and did an excellent job. It was frigid and he had truck warm and ready. Even took the precaution& the time to provide a 2nd truck as 1st one didn't seem to sound too smooth in the cold.
Not switch my reservation to a different location, if i wanted to pick it up from that location i would have chose that one to begin with. Very frustrating and inconvenient. Im Going to be using budget or Penske from now on
Great staff. I have worked for the location manager through my company and he gave me a great deal of respect. Much appreciated. God bless
The public storage was outdated and delapidaed. Not to mention the smal elevator and even smaller doors to the storage units.
The dropoff was easy and I didn't have any problems.
Merci pour votre excellent service et produits
Make sure that the trucks you rent are in good working condition. Mine was not, broke down and had to be towed to the final destination.
Your online reservation process is missing a critical step when using a smart phone. I tried to reserve a trailer using my Android-based phone. There was nothing available to select how long I wanted to rent the trailer - just a section that told me the average move with a 6x12 trailer took 6 hours. I tried to select it, even went back and re-did the reservation, but to no avail. Finally, I tried to amend the reservation once I made it, but it wouldn't move forward after I found the section for adding duration to the rental. If it wasn't for Jim at the Binghamton store, I'd have been forced to go get a different trailer rental elsewhere. Thanks a bunch Jim! You and your crew at Binghamton are the greatest!
Unfriendly and rude staff...
Agent was knowledgeable and friendly.
Much cleaner than the Albany location. Staff were friendlier too.
Mike was a great help to us.
I rented a motorcycle trailer. I was in and out very quickly at rental and return. Both guys working there helped me and both were very helpful. I was worried as I was on a tight schedule on the getting ion and out, but it was easy and the trailer worked great; very nice design.
The only problem was ice inside the truck on the walls.
At this point I will never recommended uhaul to any one after all the run aroud I have got from you never again it's not the location it's corporate that has failed
Gas tank was a bit less than half full for a planned 200 mile trip. It would have been nice to have a full tank of gas to start so we did not have to look for a gas station so early in the trip.
The truck broke down twice with a dead battery and a full load. I called road side only to be put on hold for a 1/2 hour each time we broke down.
Great/flexable staff. Will use uhal again in the future!
Better trained employees with some intelligence and better communication between employees and customers!!!
The people that work there are very nice and capable. It is always a pleasure to deal with them. You will have all of our future business
The truck a little better maintained ..alignment off other then that ok condition.
I realize they were extremely busy but the Van reaked!!
of cancer stick smoke !! with 5,000 miles on it! I CLEANED IT OUT ! still reaked ! should not have to do that I reserved it three days ahead !
I had to wait a long time to be waited on. That could be improved.
Great service!!! Both gentlemen were very professional and courteous.
What in the world do they need two phone numbers for.
I have one phone and number. I had to give them a friends number which has no relation to me renting a tow dolly from them. Seems stupid to me.
not enough workers. Poor customer service
I have nothing to add you guys where great in my eyes
They were very accomidating when we needed to keep the truck longer
Looking forward to much needed upgrade of the facility.
The whole process was fast and it went very smoothly.
The location was already closed, but the employee checked me out anyway,
The people that are in this location exceeded all my expectations. In my life I have never been treated better anywhere. You are very lucky to have employees like this, you should be proud of these people as they really care about your customers.
I was informed by an employee that I had an outstanding balance. I was instructed to call an 800 number and read off a code to a women that was not willing to help me much at all. Apperently uhaul feels that I stole a hand cart and demanded that I pay an outrageous about of money. I was faulsly accused of theft from haul and as a result I will never do business with any uhaul again. Go penske
Nice people and good service
Excellent friendly, helpful customer service
Tie downs in the trucks would be helpful.
The young lady who waited on me at the chenango street location, was wonderful. She is a real asset to your company & a great example of how customer service should be!
The experience was excellent.
Employees were very professional and helpful.
Great n helpful very helpful staff...
I was very, very pleased. I have used other storage facilities in the area before, but this is the best. I am moving items from your competitors to this location this week. Great Job.
I paid by credit card-stopped it when I moved out.Lein put on acct!I`m still owed $117.40
Uhaul employees are excellent, although some policies and procedures ex, weekend renting does not include 24hour, although not noted do not reflect the needs of the customer.
Thank you ... We always love doing business with you.
There were too many billing/charges that still need to be addressed. You have paperwork- contact Carole Hertzberg 516-659-2358 to clear up.
I FEEL SAFER BECAUSE OF THE CARDS! VERY WELL LIGHTED, VERY CLEAN, I LOVE THE USE OF THE CAMERAS.THE ELEVATOR IS A LITTLE SCARY BECAUSE OF THE SQUEAKING. I WILL COME AGAIN.
Pleasure having my personal things in a secure place.
Customer service was excellent, entrance to facility was secure, carts were available for moving within facility, possibly a little more maintenance on facility. Overall good experience.
There was no lighting in the unit which made it hard to see things. The hallway light was not enough.
The staff was exceptional knowledgeable, friendly, and gave good advice. The actual storage units are average but not excellent or exceptional.
Sandra was extremely helpful to work with. She has earned our repeat business!
The storage units really needs updating. I have never seen storage this outdated.
The storage units really needs updating. I have never seen storage this outdated.
U Haul of Binghamton was very good to deal with. James and Sandra were very polite, I will choose them again and recommend them without hesitation.
The staff/friendly professional. The rates are too high for the type of facility it is. Convenience is the only plus that would make me recommend this.
The units are in a very old office building, so the tile on the floors and the hallway floors are `beaten up`. And, some of the walls are pretty banged up. But, it seemed clean.
It was always easy an convienient for me to get in to my unit an pay my bill
great knowledgable team. Ms. Thiobault sp? was extremely helpful and super friendly. excellent employee and representative of your company.
Good location and easy access!
Elevator could use some updating
A leak of unknown fluids through the ceiling ruined some of our stored household goods. Also, correcting billing errors consumed too much of my time.
Eric and his staff are really the best U-Haul staff that I have encountered. Very helpful.
Your new manager Eric at this site is much more helpful and professional than the last one.
I am so very happy with the local facility. They were very accommodating, and just easy, to deal with my situation changing almost hourly... they were awesome
rented a fourth floor unit and was talked into moving to the 1st floor. a week later the unit flooded. Insurance is giving me the run around about my claim. Worst experience ever.
The Customer service was very poor, because the staff didn`t provide all the information I needed and messed up my order.
Elevator opening small, tough to maneuver cart when full.could use lights in units
I had a problem with locking and unlocking my unit because the door is broken and an employee was not helpful to me regarding this.
aside from the water damage, the service and people were good
For an old building, it was maintained.
I would recommend updating the elevator, making it wider if possible. That was the only downside of the experience.
There were hidden fees added right when I had to pay which is unacceptable.
Mike was extremely helpful and made sure everything got done
Call center DID NOT indicate my change request. Local Good +. Call center - Poor -. If you really want to know, you need more than 200 characters - POOR Request.
We are very happy with the service and rates . the movers were great and helpful . excelent job.
Manager was rude. My 24 hour access was denied every time I attempted to enter after hours. My card had to be reprogrammed at least 4 times. My unit had NO LIGHTING. Very dirty!
The manager was very friendly,quick, helpful and professional.
Character limit is too small.
Not responsive. Takes forever to talk to real or responsible person. Never get a return call as promised. U-box delivered one day late. Terrible.
Ver poor experience in booking, information and coordination. Doesn`t seem that truck rental and ubox divisions speak to each other.
the service was outstanding with a special thank you to Eric and Mike. U-Haul should be thankful to have this quality of employees in there employees working for them. I thank you all.
Best outcome due to concerned, professional people, during a trying and difficult time for me. Thank you
My antique furniture was stored there for 26 mos.I was surprised to find that when I moved out the furniture it was DUST FREE. Nice Job UHaul!
From when I first rented the unit to when I stopped the place made a lot of improvements. Keep it up.
Could use better lighting in hallway on fourth floor, tile broken up around elevator. Everything else OK. Access to a bathroom greatly appreciated.
The staff was very courteous and helpful. The rooms were clean and secure.
Very hard to get your stuff in a little tiny elevator and up to the 4th floor.
storage units should be lighted!
200 characters is not enough space for constructive feedback about the problems I had. Why limit your form like this... unless you don`t actually care about customers` experiences.
very difficult to get to upper floors.elevator small.floor not level when exiting elevator,the drop from elevator throws the boxes off the cart.
The staff was very friendly and helpful. Rooms clean.
everything went well except for the rain which is not uhals fault great experence
Staff was helpful and attentive.
Narrow hallways and elevators make moving large furniture difficult. Facilities not modern , but clean and no evidence of vermin. Convenient online payments. Good experience.
Lighting could be better. Everything else was great
Great service and friendly people.
The facility service was great. The experience was great. The staff helpful at all times.
Wonderful customer service at a time when my nerves were frazzled! Great job!
no lights in smaller units. floor and elevator very rickety
excellent service...very satisfied..
Only one small elevator. Need more lighting I had to use a flashlight to see into my storage. The staff was friendly and helpful.
Facility itself was in poor condition. Staff was excellent, and we would use them again.
More lights would be a good idea.
the staff were awesome!!!! i look forward to doing more buisness with them again soon
Excellent service and an easy and convenient storage experience.
Holes to place the hasp of the lock through frequently do not line up making it difficult to insert lock.
Larry was awesome, always helpful ...thanks for allowing movers into my storage facility even tho my keys didn`t work ...appreciate everything.
Very good place. Late fees seem a bit high but my fault for being late
it was great storeing my stuff there for two years
The facility was clean and dry!, easy to access when I needed it and the staff was very helpful. I especially appreciated having a unit that was inside and on the second floor.
A job well done and hope they continue the great service.
The building is old and has an odor when you go into the office area and they were short on staff. Overall it was fine for our use but I would probably tell a friend to find something nicer.
I would definitly do business with this facility again and recommend it to others!!
Staff was helpful and knowledgeable, storage unit clean and access was very easy.
Very good communication, status updates, and delivery was prompt. U-Box arrived in very good condition, local staff professional and pleasant.
The employees at this location are excellent! I suggest checking this location first for all your moving and storage needs.
Overall, I found the level of customer service to be unsatisfactory at best and would definitely not recommend this facility or this company for storage to anyone.
At both your locations, your personnel were efficient, courteous. Our experience was extremely pleasant. We would use U-haul again if necessary or recommend your services to others. Thank you!
The staff is very friendly and accomodating. For small items, this location is ok, but elevator makes large items impossible to store here.
Small elevator, shouldn`t be considered a freight elevator.Selected alternate storage location. Restricted access wasn`t acceptable. 24/7 keyed access was preferred.
large unit, helpful employees
Manager provided excellent customer service
Dave bent over backwards to assist me so that my move could happen. I really appreciate all of the help during a very stressful period. The U-Movers is an great idea.
You guys have fleas in your storage units
Great service and good communication with customer service
easy to access. sometimes had to wait on line awhile. Used for Binghamton University. Maybe consider getting another employee to work the counter during the end of the school year and the beginning.
Inexpensive and easy to use. I have no complaints.
Easy to use, located at a convenient part of town, although the interior could use a slight cleanup.
The facility is in an old building and doesn`t inspire confidence. A door to the exterior parking lot seems damaged and less than secure. Otherwise, it seems adequate for our needs.
Got great service. But sales person neglected to explain one fairly important part of the procedure.
Easy to use, efficient service.
I marked yes for security and lighting however while the security was great the lighting could have been better.
I needed emergency storage and the people at U-Haul were friendly, courteous and VERY helpful. I have already told others of my positive experience. Thanks again.
Thank You for the great service!
Everyone was great!!!
the 4th floor was not well kept.
it needs improvement
broken/in use elevator made removal extremely hard
it was a good experience the staff was very accommadating and friendly
My things were just the same way I left it. They have good customer service. The only thing is that I wish they have more elevators. Otherwise the service was good.
the people who work their must really hate their jobs. Their was probably one guy who treated me well i think his name was david, everyone else was very rude
Service staff was very welcoming accommodating to our last minute needs to rent the space.
The facility appearance has improved, epecially the hallway lighting, recently. The staff always treated me well, but were always tired, unkept. Now there`s a new Mgr. and thimgs seem better. Tnx, ABJ
Very informative helpful w/ ins info and overall details in security issues.
No light in my hallway, there is a pillar through my storage room which makes it less space than is advertised.
one elevator and one cart inconvient
The office team was very helpful. I disagree with the policy of reserving units that are not available. We reserved a small unit, arrived and there were none. What good is a reservation?
Some of the storage rooms were smaller than advertised, and no one informed me when I called before coming that I would have to put a lock on the door that day.
The lights in the corridor where my storage is were not working. They over charged me and couldn`t figure out why. It took 2 hours to rent storage.