Customer Reviews for U-Haul Moving & Storage of Bozeman
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Bozeman
Our reservation was for 7 am, but nobody showed up to the store to open it til 7:05. It would have been helpful to have had a call that they were running late.
Absolutely without a doubt THE WORST customer service. Rude, short, uninformative, and incompetence at its best.
I would appreciate having the vehicle which I reserved available on the day and at the time I reserved it. I was unable to make the two commitments I had previously scheduled because the truck wasn't available when it was supposed to be.
The staff was very apologetic and tried to get me another vehicle. I did get the truck the next day, but could only make one stop as the other place I needed the truck for was not open on Saturday. I will rent the truck again on Monday, but it will cost me another $27 to do so.
I first used U-Haul in 1966 and many times over the past 48 years. This is only the second time I have had a problem of any sort.
We did have to wait inside for about 15 minutes before someone came in to help us, and that was even with a reservation. We then had to wait several minutes to be helped but once we were helped the representatives were very nice and helpful. The van was outside waiting for us and there was a man outside when we came and dropped it off. He was extremely efficient and helpful.
should be able to get to storage units without having to get the extra set of keys from the office to have access to our own belongings even when the office is closed.
Everything was great! LUCKY to have these employees! Courteous, educated, helpful, polite and personable.
great staff, very friendly and knowledgeable
The drop off was very quick. I appreciate that, but I did not get a final bill for the rental.
I should have followed up on that, but I wanted to get back home also. It was late.
UHaul has too many forms and paperwork. I filled it out online, again at the location, and some more paperwork after I returned. This is too complicated.
I was treated so poorly by the manager there. My truck had no great. When I returned the truck they accused me of not filling it with gas...the gas gage did not work the entire time I had it. It was freezing cold and I believe it was frozen at an empty tank mark. Ridiculous how I was treated. I even took a call during my rental term yelling at me that I was late returning it. HORRIBLE EXPERIENCE!
thank you so much for letting me use your trucks to move equipment and home supplies to my new home. You guys are awesome. Thank you.
Everyone at the N. 7th location was very approachable and helpful. Thank you for making moving easier!
Staff was incredibly friendly and helpful--they're wonderful!!!
Donald, the manager, did an excellent job.
We got in and out quickly, the truck worked well, and he was able to rent us a storage unit which we needed.
It was a great one stop shop.
Thanks. It was light years ahead of my previous UHaul experience, which was not good
As always, this is my main place for rentals because everything always goes as planned.
Very helpful courteous staff.
The person that I usually have worked with at UHaul is awesome and I wish I remembered his name but I don't at the moment. The problem is that around 12:30 when picking up the truck and dropping it off, that poor guy was the only one there. There have been other times when I've been in to get boxes that there have been 4 or 5 people in the retail area helping customers etc. However there wasn't anyone else visible or seemed to be working when we picked up our UHaul and dropped it off. As a matter of fact the only guy working was checking in 6 trucks and helping another pick on up and then filling up propane while trying to get everything done. He did a great job but you need to get him some more help and if people are at lunch then perhaps the lunches should be staggered over a 3 hour period from 11 - 2. And that guy needs a big fat raise!
The guys at the Bozeman location were awesome. I'd give them all a pay raise if I could!!!
The made the drop off extremely easy. Never had to get out of the vehicle to drop off the trailer.
Service was great, all were attentive. Thank you
Very accommodating service and relatively quick pick up and hook up experience. Took about 15 min. to pay and hook up trailer. Nice overall office staff and facilities.
I was extremely happy with the service and equipment from the Bozeman location, but was quite disappointed when we learned that neither of the Livingston locations were open on Sunday. Our need for the uhaul was an unexpected expense, and this more than doubled the necessary mileage. when we rented a uhaul from one of the Livingston locations on a Saturday in April, they reconfirmed our return time for the next day several times because they said the truck was rented again the next morning, so we were very surprised to find out we could not do it. I know this is not uhaul's fault and that it may not make sense to have slower locations open on Sundays, but it was vet sad to drive by 2 lots full of uhaul trucks just sitting there when I had to drive almost 60 miles round trip to rent one. Thanks!
The staff at this location are great to work with, though clearly overworked. You just need more staff to share the burden of running such a popular and busy rental location.
Agents were courteous and helpful.
Be sure the promised equipment is available.
It was great to have the staff 2 men help me and my friend to unload my heavy stuff from the truck and put in the storage unit for us.
PRO-RATE EQUIPMENT USE RATHER THAN DAILY RATES IF CUSTOMER IS DONE WITH EQUIPMENT EARILIER.
Confirm that the roof is patent before accepting a truck. Otherwise the vehicle held up very well over 1,400+ miles.
Customer service, I left two messages for them to call me concerning my brake controller that was installed and I also had questions about the trailer I had rented, never got a call back.
The gas tank was not completely full when we picked up the van, althought the person who checked us
in said that it was. I was remiss in not just stopping and letting you know that it really was not to the F Mark. Thanks to the person who checked me in for believing me when I told him why I brought it back not to the F.
in general the service is pretty good.
When I came in to pick up the unit, the staff were busy arguing over a variety of issues. They saw me, did not acknowledge me... and continued arguing about whose
"fault" something was. The young man who helped me was very nice and looked a little embarrassed about not being able to get out of the discussion earlier. However, he did not apologize. The older person was definitely driving the conflict and would have liked to have continued it. I felt that it was unprofessional for them to be having this sort of conflict in front of customers.
There was confusion about where I was to pick up the truck. They worked it out and I was given a larger truck than I ordered. All worked out.
Chose UBoxes for a cross-country move. Out of three boxes, zero arrived on time; two arrived two days late and one arrived four weeks late. I tried to contact UHaul three times before the scheduled delivery date because the online tracker made it look like they'd be late, but never made it through the phone system to talk to a person. On the "guaranteed" arrival date, we sat around our new apartment for the entire day, making calls to Uhaul and getting shuffled from one call center to another. Turns out the shipping had been delayed for some reason, but apparently the customer didn't need to know this. Then the third box never shipped at all from our starting location. They were never able to tell us when we could expect our third box, so we waited four weeks, not knowing when or if we'd get our last box. I will never use Uboxes again and will use Uhaul again only as a last resort. If anything goes wrong, you won't be able to talk to anyone about it until it becomes a major issue. Very very poor communication practices with their customers.
Ensure what was reserved via your calling center is communicated accurately to the local pickup facility.
Your company constantly has the worst employees and computer system for booking and check out. Just a terrible experience.
The tongue that an employee attached came off the hitch and dented my tailgate
wind noise should be fixed
I am really upset about the whole situation, we needed the car trailer to haul a teenagers first vehicle because the tags were out of date and it was Sunday so we couldn't get them. We needed it to go from Bozeman to Riverton Wyoming and I was charged a 3 day rental and only needed it for one. Told Jesse that I only needed a one day rental and he stated that it was policy for a 3 day rental when it was not an in town move. So if asked him if I was going to get the money returned for the 2nd and 3rd day, he said no. I think it is ridiculous not to give that money back when the equipment wasn't used for the full 3 days. I would really like the money returned for the 2nd and 3rd day. We're on time for returning it and on time.
This was the second time we have used this office and again had a very professional experience, the service was great & Jesse could not be more helpful.I would definitely use this office again.Keep up the good work.
The price from Missoula to Minneapolis was one half as much as the price in the other direction. Seems unfair to me.
Don't be so worried about heading out the door. My husband and I rented a car trailer and at first the employees were very quick at getting us hooked up, but they were in such a hurry to get out of there because it was closing time they did not even wait to see if we needed anything else. The tires on the vehicle we were hauling were too big for the tire Straps and we were not able to get any different ones because the employees closed the till and we had to make something work with some straps that we had until we cod go to a different store and get different straps so we could make it back home 300 miles away without our vehicle falling off the trailer. We were less than impressed with the helpfulness of the staff. You would think when it costs 200$ to rent a trailer the staff would be a little more helpful!
I was treated unfairly when I was overcharged on an after hours drop off, for fuel assessment and cleaning. The truck was left as clean as I found it. The gas was recored lower than what i knew was correct. I will never trust the after hour drop off again, and will avoid doing business here.
Very good with service. Don't change anything.
The manager was rude and unhelpful, it took 10 minutes just to find him. The storage units were difficult to get to and we had some mouse droppings on our stuff as well as chew marks on several items.
The staff were checking in 3 vehicles when I arrived. It took about 3 minutes to get mine checked in and me on my way.
Put the wrong drop off address, when ask about how low the light cable was hanging I was told it would be fine. Half way to North Dakota we lost the lights on the car hauler.
very busy, seemed a little short handed.
I have used this location before and always have had good service.
Ashtray in the truck not wiped clean so the truck smelled horrible
While making reservation call was disconnected multiple times. First truck was taken due to poor driveabilTy. Second truck leaked
Absolutely awful web application. Always had to wait in a line to get storage key. Staff always seemed inconvenienced.
Needed more employees. The wait was far too long.
The man who helped me with the trailer rental was the BEST! I would recommend U-Haul on north 7th st in Bozeman to everybody due to the Great service I received! This man needs a raise! His professionalism and courteous attitude is rare! Thanks!
The employee that helped me knew what he was doing and moved as quickly as possible. However, dropping off my trailer here took some time because he was using a tablet with uhaul software to check me in. The software or the tablet (not sure which) was very slow and loaded a different contract info than the one I signed when I picked the trailer up. The attendant was able to work around this problem quickly and professionally.
Not friendly. Fuel level wasn't full at pick up. Not good customer service
The drop off location was fine.
Though service was generally good, I almost left the lot without the appliance dolly I had contracted. The request was passed at the desk, but there was no verification. The only dolly on board was the standard dolly and blanket pack that is present on board your fleet. Had I not physically checked, I would have arrived at my destination without the required equipment. While this is a rather small issue for me, another customer who did not have the foresight to "check", might have presented you with a dissatisfying situation.
There was no trouble with the drop off, and this location sent the truck in for repairs immediately.
The trailer was absolutely filthy. Full of some sort of rodent food.
Excellent service and love the express drop off.
Representative had a trailer hooked up to my rig in no time and everything went smoothly.
Windshield was dirty-truck pulled to the right. Had just 5/16 gas when I picked it up. Cost was absolutely way to high because of the season. Shouldn't volume lower the price? I rented trucks from U-Haul for 40+ years and never have I had such poor value.
Excellent service, courteous and helpful.
My experience with uhaul was awful. I was sent threatening emails and letters stating that I was going to receive a $15 late fee after the manager himself set me up on auto draft.
Very inconvenient hours. No lights inside of units. I got a unit in Belgrade that was twice the size for half the price. In the 1 1/2 years that I had the unit here my price was raised three times.
Three weeks late on delivery, customer service is a joke
Staff was fast, efficient, and friendly. Thanks again!
Horrendous customer service/communication. I was actually concerned for my things. Chad was rude, talking down to me on multiple occasions. I’ve warned everyone I know in Bozeman to avoid them.
Very good people very helpful and personable
Please send me a customer service email address to email@example.com
Everyone was very professional and helpful
Would of been excellent , but call center was rude
only complaint is the quote on the phone was about 1/2 the actual price and the reservation I made was not on file when I went to do the paperwork.
Employees seemed incompatent on all levels. i.e. Couldn`t find an empty unit, didn`t know how to check me in, didn`t know what size units were where, etc. Don`t give them your business!
Our family just finished a very complicated move and whole team at Bozeman U-Haul helped us every step of the way. We have worked with U-Haul many times and the Bozeman crew are among the very best.
Friendly and helpful staff
Thanks to the staff in both Jackson, Tennessee and Bozeman!
I never had any issues accessing my storage unit and the staff was very friendly! My experience there was very pleasant! Thank you.
You need to prorated after a customer leaves. I paid for the month but was only there 11 days. For that I will not recommend your storage services.
I actually did not correspond with the Bozeman Facility. I dealt with Colorado Springs when obtaining equipment. Their representatives for delivery and unloading were very helpful and courteous.
Outstanding service, thank you for your help during this stressful time
I did not want to tow a trailer 700 miles and this was a way better solution.
Like you care, I`ve complained and no one gives a shit
The staff in Bozeman were great. They answered all my questions about UBox rental, storage, transport. The boxes were read on trailers when I needed them and the staff arranged shipping on time.
Thus far, I`m happy with u-haul amd this u-bpx. I`ll be praying that all my things will make it to santa rosa,ca safely and in one piece. Then I`ll have more to say.
I made arrangements for my son`s ubox from a distance. Bozeman staff were available and very helpful on the phone!
The unit was APPALLING! It was smaller than advertised and a converted space with a hole in the wall and rat poison on the floor. I moved out the next day!
The staff needs to be better trained on how to rent spaces using the computer.They had problems giving me my original receipt. The storage lock needs to be replaced for indoor units.
Sunday hours were not very convenient. 9 am is late for those that want to get things done early.
This location in Bozeman MT is hard to call and speak to someone at that location. I would always go to the customer service call center.
All done on phone. Thank you!
res over phone quoted 1m free w/ $30 mth after.got free mth w/ $80 mth after + $20 charges not told over the phone. called and told no notes from phone call. Pissed!
I was told that the box was to be picked on the weekend that we were leaving.It was picked up the ff weekend instead,arrived a week later than expected,putting everything off schedule.
They took our money and did not ship when they said. They never contacted us. They forward all calls. Clueless about international move, and gave us bad information constantly.
Terrible Service. Store Manager actively mocked me while I was trying to figure out why my boxes weren`t delivered in the expected method. Move arrived two weeks late.
Great service, efficient and intelligent staff, reasonable cost. Overall an extremely positive experience. Thanks to all of you!
Hey, U-Haul folks, your facility on North 7th in Bozeman, MT is run by an exceedingly competent, good-humored, patient staff. Chad, the manager, is great.
Bozeman, mt u haul was rude and did not make it easy to pick up. I was on hold forever and unless I was desperate I would not use u haul again! Your company has a bad reputation for being rude!
The staff at the Bozeman location was great. The staff at the Clarksville location was horrible. Waited an hour and a half just to get someone to come out to exchange an empty ubox for a full one.
Very untimely with delivery. Kept saying would call back but never called back. Took an extra full week to get items delivered. Multiple items were also damanged
There was a lot of fluff that came through the cracks making a bit of a mess that was constantly there over the years.
Bozeman general manager was incredibly busy, but not provided excellent customer service!! He ran around and made sure every customer was satisfied.
Chad, the manager was an person to deal with. He was very helpful.
Had trouble getting information about shipping my UBox. Had to email several people at UHaul and talk on the phone with more to get even minimal information about how to ship.
I only rented for one month, but I`d use the facility again.
They rented me a trailer that turned out to be already rented out. I had movers go to pick up the trailer only to find out it wasn`t available nor were my U-Boxes ready to put on a trailer.
We had a great experience with our U-Boxes and the U-Haul store!
Meets our temporary storage needs.
The gentlemen at the Bozeman U-Haul on 7th Street could not have been more helpful. They have been great tot work with.
I would like the access hours a bit extended, and parking improved but its a good area overall.
better on line tracking of boxes once uhaul takes the pod for customers would be helpful and make customers feel safer
I had a bad experience with false promises and lack of confirmation about rentals. It was very frustrating.
The Manager Chad needs to learn to smile, he acts like he is doing his customers a favor. Lots of storage places in town.
Men at the facility Are always prompt, helpful and cheerful
Service is very prompt and friendly!
The staff was amazing, very nice and helpful and sympathetic to my needs. It was a really great experience and if I ever need to store things again, I`ll be coming back!
Service was a bit slow but otherwise smooth.
Angel from the Omaha location was awesome! She was professional, timely, and communicated effectively. Kudos to U-Haul for having great employees!
All staff and manager very courteous and helpful with hitch repair and storage facility rental
Perfect solution for our interim
late getting Uboxes to me,does not return calls, customer service folks cut me off mid-sentence. 2out of my 3 UBoxes are in Denver where is the 3rd? Your services are horrific.
Thank you guys! You were very helpful and patient with us. You are awesome!!!!
Very helpful and nice staff. Excellent, clean and secure storage. Would definitely recommend and use again.
Chad at the Bozeman store went above and beyond the call of duty. He is a great employee thanks again Chad.
Escellent service and well maintained facility.
The staff explained everything well and the service was quick and easy.
The staff was especially friendly and helpful!!!
Requested one U-Box. Two on trailer at pickup time, causing delay. Then U-Haul took three weeks to ship it. Gypsy Moth paper lost by U-Haul. Lock broken off and missing at destination.
Suffered some furniture damage in transit, not sure if my expectations were set too high for the handlingofthe container.
Hours on the phone with the call center, repeating my situation. Box was not delivered on time and no one could tell me where it was. Messages were never returned to me.
When I called the Bozeman location I was transferred to the Ubox help line. Several times I was hung up on and the staff could have been more friendly over the phone.
Chad and his staff are fantastic! They were very helpful with everything I needed, and I really appreciated everything they did and will recommend them to others. Thank You!
Impossible to get in touch with local dealership. No return phone calls. Had to go to location and wait in line to get anything done. Overcharged me by $2500 for 4 U boxes
The staff was always quick to allow me access to my storage box no matter how busy they were.
The storage prices are expensive for the size. Mine was along a narrow hallway the made accessibility and lighting poor. But overall my things were safe.
Knowledgeable staff, fast and easy service
My Uboxes were delivered from MI to this location much later than expected, and Chad helped us reach a solution that made me happy. Our boxes were stored here and they were a pleasure to work with,
the staff was very friendly and helpful.
I was charged an entire months rent for 3 days of use. I will never recommend U-box to anyone, as this policy is criminal.
I have used this facility for over 3 years and have been extremely satisfied with their service. Everyone is helpful and very pleasant.
I was made to feel welcome and that my business was appreciated. Staff was very helpful.
The Bozeman center was great.
Need to clean the insides of the cab windows. Hard to start a long drive at night with filmy windshield, other wise well done.
The U-Box was very convenient and made moving very easy!
facility was very clean but there are NO lights in the hall where our storage unit is. We had to move our stuff in with flashlights.
Super friendly staff and very helpful. Made the move so easy!
200 words not enough for comment. District sales manager Kyle got all fixed. Staff here misleading otherwise.
As a working musician storing instruments, arrangements for later pm access would be helpful.
The UHAUL experience itself was super great but the storage unit was a joke. Around 3 corners,dark unit and a big box of poison in the back. I know it was free for a month but wow.
Roy has always been helpful and informative. He is very poorly groomed . This doesn`t affect his job, which he does well. All the other workers are well-groomed and really excellent in their job.
Rented two trailers and a storage unit over the summer. Everything went smoothly.
staff were very friendly and helpful
I felt the price was a little high but the services provided were good.
Hours close location to my house made unit very convenient. Staff was always very helpful quick to give me the keys when they were busy with other customers.
Kyle was very helpful. This U Haul made moving so much easier.
Trailer space blocked several times during the year.
Willing to help.
Great personne, unit was super clean, but U-Haul`s policy to not prorate rental fees if you leave your storage unit mid-month stinks!
clean and secure enough for us, the guys were always pleasant, and we got a month of free storage with our trailer rental, what more can we ask for, thanks!
Nice people, excellent service, and a smooth ride. Definitely a good experience all around.
The people at the office were exceptionally helpful and curtious and made the exprience pleasent.
The staff was extrememly helpful, prompt, and available when I had questions or needed assistance. An overall outstanding experience and I will recommend the service to everyone.
Very helpful. Let me check out a couple units before choosing the one I needed. Need longer hours though, only had a short time period after work to try and move everything.
everyone was very helpful. Thank you.
Clean facility, friendly staff, and central location:I recommend this facility.
Everyone was very helpfull. the storage was clean.
Everyone was so nice and helpful. This was my first time renting anything like this and it was a great experience.
Average at best. Workers seemed to be put out by the simplest request and tended to be down right rude to customers. A general sense of incompitence was common.
very helpful workers - would highly recommend the business.
It was great, smooth, perfect,except for lighting. But thank you!
Need to fix the lights on the northside of the building inside.
Very helpful employees.
Name is spelled wrong. Being sent to a call center was awful. When I asked specific q`s they said they didn`t have that info. I asked for a unit that could hold a queen-sized bed and it was too small.
I would use U-Haul self-storage again in the future if needed. Thanks for everything.
Kyle is a fantastic GM. very helpfull staff and friendly
I liked how there was no pressure to rent for another month when my free month was finished.
the owner was the friendliest and most helpful of all working there.
More access errors would be nice.
Over all it is a good unit. Especially during winter months.
i was very satisfied with my storage with uhaul. friendly staff and convenient hours...i will definately be using them in the future if needed!
usually very easy to get into the unit. some employees are better than others in terms of their customer service but Dallas and Kyle are outstanding and very friendly and helpful.
A very welcome and smart service to provide, the one free month, after a long, expensive and difficult cross-country move. Thank you!
It was very dark in our storage unit, hence the no on well lighted.
The registration process at you call center SUCKS! Needed several phone calls and transfers to get basic answers. Bozeman staff was great! Get the front end working as well as the back end!