Customer Reviews for U-Haul Moving & Storage of Bozeman
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Bozeman
I had three calls from the main switchboard and this location, each conflicting the other about whether they had a truck available for me that I had reserved online weeks ago. First they didn't have a 17' but they had two 15' trucks, then they didn't have those trucks but they had a 17' truck. It took all weekend to get it ironed out. The truck we ended up with wasn't bad, however the key didn't work in the driver's side door, so the whole trip the passenger had to slide across the seat to unlock the driver's door. It got kind of old after 1500 miles. Other than that the truck ran fine.
Overcharged thousand miles
When the trailer was hitched to our vehicle the manager did not tighten it on. Simply placed it on. It's a miracle that the 15 miles on the freeway were without incident. However, at the turn onto our road when we went over a bump the trailer came off. We had to jack it up to get it back on. This is the second, and I can guarantee last, such incident like this with UHAUL. This could have been a major accident.
I did not get the name, but a gentleman was most helpful in making this rental work when it turned out that the 5 foot wide trailer was actually a couple of inches less than the stated width, which rendered it unacceptable for our job.
Pleasant and helpful folks.
I was told I needed to make sure the unit was full of gas to replace the full tank do gas given to me and it was filled with a quarter of a tank. Took me 60 dollars to fill, when I hardly used any of the gas given to me in the pick up.
Helpful, pleasant employees. Trailer was easier than I expected to use, drive and return. Entire experience gratifiying and I will use them again.
Everyone at this location is, and always has been, very helpful and friendly.
The General Manager was outstanding. Thank you!
Rented truck and car hauler trailer. The equipment was absolute perfection in design and function. What a great experience
New employee had to ask another associate to check us in. What should have taken about 5 minutes ended up taking 20 minutes. Not the end of the world.
Make sure vehicle passes inspection, ac did not work and there was a gash in the bumper that was not marked. Thankfully I took pictures with timestamps.
Maybe have stacked times for pickups and dropoffs. There were several picking up at the same time and it got somewhat congested.
These guys have always been great.
Great experience, thank you!
Very nice people. I told them the wipers needed to be replaced.
Employees gave excellent service!!
Great staff members at this facility.
The truck was old, tires were worn, steering was loose, had to pump gas hard to get truck started. Im glad i wasnt in a heavy rain or snow conditions. The truck was clean and people were friendly enough.
AS COMMENTED IN THE PICK UP TRUCK COMMENT BOX, I AM NOT PLEASED AT ALL WITH THE EXTRA CHARGES ABD FEES ... THIS SHOULD BE EXPLAINED "UPFRONT AND BOLDLY" ONLINE AS WELL AS AT YOUR LOCATIONS!!
Service was pretty slow as they seemed to be substantially understaffed. The staff that was there was excellent.
The general manager that helped me out was the shit! Great service.
Patch the hole in the drive on the south side of your lot.
Jesse gave me great service and the rest of the guys were friendly when I can in.
my rental was for pickup & drop off at same location. the day I picked trailer up I was asked to drop at different location as "a favor". drop off location was over twice the distance from pickup location. I was not offered any discount or any thing for doing these 2 locations "a favor" poor customer service on there business.
Whole experience was great!
Donald was very helpful and friendly!
Exceptional service - fast, helpful, and courteous.
The truck I picked up was unable to access Sirus radio (wouldn't even turn on), despite following the instructions to purchase the service; so I was charged an extra $9 for the attempt to use Sirus, not the use of it but the attempted use of it. Very frustrating and I'll warn future people about it.
There was a very long wait to check out the truck and to return it. More employees would be nice
Overall a good experience. Wish a rat catcher hadn`t been shoved against the upholstery of our couch, but everything else was good.
Donald and the staff at N. 7th in Bozeman are fantastic.
Uhaul overbooked the trailer I reserved, so it took over two hours, and I had to visit two locations to get a trailer. With how important timing is when someone is organizing a move, you would think Uhaul would maintain some margin. The trailer worked fine, although overall it was in pretty rough shape.
One customer was tying up staff with multiple questions, another staff was helping another customer so there was a good ten minute wait before another staff came out from the back to help. Perhaps having a way to get help at the counter sooner when customer line up is growing and waiting would be the only suggested improvement. Otherwise high grades overall!
Staff was efficient, fast and friendly. The van was just the right size and easy to drive.
You really need to take a look at this Uhaul in Bozeman, MT. I usually don't take time to submit a comment but my experience at Uhaul was poor at best. First of all the lines are long and the clerks are slow. I stood in a line for 1/2 hour to check out a trailer, I was then told by a man wearing a uhaul shirt that said general manager to move my vehicle to the trailers and someone would be right out to help, that didn't happen so I went back in stood in another long line. The next agent that helped with was very rude and had a bad attitude. My vehicle was blocking another customer from exiting. That customer politely asked if we could move my vehicle so he could get out. The Uhaul agent then got into a verbal confrontation with the customer. He then became even more upset while trying to connect the rental trailer to my vehicle when the lights wouldn't work on
the trailer. He accused me of having a "dirty electical connection", but it appeared that the problem was with the Uhaul trailer which had 3-4 ft of electrical wires hanging off the back of the unit dragging on the ground. The next day when I returned the trailer the experience was more of the same. Long lines, incompetent slow clerks, disgruntled employees, who
gave the impression that they hated their jobs. In the future I will take my business somewhere else.
Never enough help. Always a line waiting. Why? The new owner probably paid more then a million
For the u haul franchise in Bozeman Montana. I use u haul about 4 times a year. Bobbi will
Look else wear.
not enough staff, either at collection or drop off times. They were helpful enough; but I waited in the shop over 10 minutes both times before anyone even came in to help me. Good thing I didn't steal anything!!!
particularly appreciated the staff at the U-haul place...the computer stuff is a bit of a hassle, especially on a stressful moving day, but I know it just takes time. The staff were awesome.
Staff was unpleasant, did not acknowledge customers, and many were standing around waiting for a long time before anyone addressed them. When I was finally served and got my 6x12 trailer hooked up, I did a quick inspection noticed the tires were severely dry rotted. When I asked the tech about it he said here is the number to call if you flat (more like when) and NO you don't get a spare??? So, when a tire blew up in the middle of nowhere Nevada I had to wait and hour and a half in a huge rain storm for a road side repair person arrive. Luckily, I had cell service there, and luckily, the blow out didn't cause a crash.
Wouldn't ion-be prepared to wait. Service was very slow, probably need at least one more well trained person.
Our salesperson was efficient, courteous, and fast. Great service and reasonably priced. Will definitely recommend
Please remind workers that a 15 ft truck is really only 12 ft with a small overhang over the cab. They should have suggested a 17th truck. Workers (men) rushed us through and not very helpful.
Nothing to improve- everything was really fantastic. All employees/customer service reps were polite and friendly; vehicle was super clean and newer. Easy to drive, well maintained van. As an 18 year old who never rented before, moving to my first apartment was made much less stressful due to the quick and easy paperwork and friendly people who work at Uhaul. Thanks so much! I am now moved in, settled and happy thanks to you guys.
This is a supremely busy weekend and everyone was courteous and helpful. Thank you.
Maybe when you have someone who reserves an indoor self-storage unit, you should ensure that they receive what they have reserved, rather than give them something else that cost more than what they expected. I do not recommend u-haul to anyone.
All employees were efficient and helpful. The truck was a bit cranky, hard to start and brake light came on when turning corners but the staff said they would be sure to check it out when I mentioned it.
Did a great job. Quick to fix wiring box and get me on the road!
Employees took a personal approach to serving us. No distractions, and they were very courteous. Very nice facility with all the amenities we needed to pull the trailer.
U-haul provides a first class experience in Bozeman and the staff is always great to work with. I cannot think of anything to improve beyond what you are already doing
I was told there was a hand cart and pads in truck. When I got yo my location nothing was in the truck. Also I was told the truck was full and it was not.
My reservation was cancelled with no notice. I rented a 6x12 for TWO days just so I could be guaranteed to have it Saturday morning as I had people set up to help me. I call to check my pick up time Friday morning and am told my reservation was cancelled but I could get a 5x8. I get there at 6pm, where the guy could have cared less about my being upset as I stare at a 6x12 trailer sitting there on the lot that is going to sit over night but I couldn't rent!
Super place w/ lots of professional staff.
I was not there in person. I called to set it up and my son signed the papers. I have been to this location in the past and this location is great. Never had any problems. Always helpful and clean.
The customer service person I dealt with was very professional. Jesse (I think that was his name) Was communicating clearly while dealing with many customers at the same time, during a very busy Of time that I was there.
Busy store...but staff is very courtious and professional. ..
Assure that the vehicle that I had reserved was there on time.
The customer service was great, the process took no time at all, and the rates were very reasonable. Thank you!
Your people were so helpful, no problems with pick up and return of trailer, all work done with a smile--what else could I ask for? I would definitely use this location again and would readily recommend it to others!!
I was very happy with the service I received. The employee helping me even went the extra mile and adjusted my hitch so it didn't sit so low. Big Thanks!
Staff was friendly and very helpful.
Nothing I can think of. All went smoothly.
I've had many "adventures in moving" with U-Haul in the past. This location ROCKS! The staff was calm, courteous, and most of all humorous!
Clear, concise, efficient.
Thank you for making a very stressful situation less onerous.
Donald the manager is a crook /he tried to steal money from our checking account by a false auto pay. .I was not given a full reveiw ofmy payment history and I want one ASAP
Our furniture dolly that we paid $10 to rent did not have the necessary rings to make it work as it should have. It was a waste of our money and our time.
Did not follow up and call when boxes arrived. Had a hard time confirming their arrival. Gave the moving co. the wrong box to unload.
very friendly staff. kick drop of service
Employees were very friendly and knowledgeable. Pick up was a snap and check out super fast. Awesome experience. Manager on staff that day was great as was his associate. Great guys.
My salesman/operator was courteous, efficient, and knowledgeable. He helped me in my setup and made it seem seamless. Many thanks.
Don't judge a book by its cover. The people running the store didn't like my freinds clothes, and nothing about the clothes was inapropriate, crude or volgar. Yet they were eyeing him like he was going to set the place on fire. As if there wasn't enough security cameras, I'm pretty sure no one wants to steal a couple boxes any how. My freind is a master of accounting, has a full time job, and is a very respectable person and volunteered to help me. He didn't deserve the tag along of employees questioning him every time he looked at anything.
Getting the unit was not very good. The person doing the connection could not get the lights to work. Another person noted that the connector was not fully engange. Then getting the paper work done for rental too way to long as the person donig the paper work did not know how to do it. Finnaly another person came to help hi.
Very large facility. Help is very busy. Expect to wait
Overall my latest experience was just fine.
The employees were locking up as I pulled in. I asked what to do with the paperwork and they just shrugged their sholders and said they were closed.
Brenden was very helpful when checking us in/out. However, the main latch on the box was poorly attached to the box. It was obvious that this latch had been reattached two other times.
Always offer the newest equipment when available first!
Truck lights not aimed correctly for night driving-pointed off the road-to bad we were in the middle of no where.
This is the service I usually receive but only if I go to a U-Haul location, not a individual dealer. They give U-Haul a bad name!
Need to check to make sure lights are working Before driving off.
They were very good, maybe you should send the people from Grand Forks to Bozeman for training.
When reserving equipment I have to enter in my demographics. When I pick up the equipment I have to give my demographics again. It is unnecessary redundancy. I've given the information already, I should not have to give it again. Please streamline your online reservation process with pick up procedures.
Great customer service! Can't wait to rent another UHAUL!
Was told my truck would need to be returned in 4 hours. I ABSOLUTELY don't remenber seeing this when I made the online reservation. If I had I wouldn't Ihave rented it. I had to upgrade to a larger truck at a higher rate. Staff was EXCELLENT but understaffed when I returned the vehicle. I dad to wait at least 15 minutes.
very helpful and courteous facility here in Bozeman
Everyone was friendly and helpful. I would definitely recommend this business.
I moved out on 1/31/15 but had paid for all of Feb. 2015, I would like a refund as this was not a prorate out. I would like a response or I will not recommend u haul at all.
A good experience, BUT, staff not well trained, lots of turnover, expensive for market. Very convenient and secure.
should be able to get to storage units without having to get the extra set of keys from the office to have access to our own belongings even when the office is closed.
It was great to have the staff 2 men help me and my friend to unload my heavy stuff from the truck and put in the storage unit for us.
The manager was rude and unhelpful, it took 10 minutes just to find him. The storage units were difficult to get to and we had some mouse droppings on our stuff as well as chew marks on several items.
Absolutely awful web application. Always had to wait in a line to get storage key. Staff always seemed inconvenienced.
Excellent service, courteous and helpful.
My experience with uhaul was awful. I was sent threatening emails and letters stating that I was going to receive a $15 late fee after the manager himself set me up on auto draft.
Very inconvenient hours. No lights inside of units. I got a unit in Belgrade that was twice the size for half the price. In the 1 1/2 years that I had the unit here my price was raised three times.
Three weeks late on delivery, customer service is a joke
Staff was fast, efficient, and friendly. Thanks again!
Horrendous customer service/communication. I was actually concerned for my things. Chad was rude, talking down to me on multiple occasions. I’ve warned everyone I know in Bozeman to avoid them.
Very good people very helpful and personable
Please send me a customer service email address to email@example.com
Everyone was very professional and helpful
Would of been excellent , but call center was rude
only complaint is the quote on the phone was about 1/2 the actual price and the reservation I made was not on file when I went to do the paperwork.
Employees seemed incompatent on all levels. i.e. Couldn`t find an empty unit, didn`t know how to check me in, didn`t know what size units were where, etc. Don`t give them your business!
Our family just finished a very complicated move and whole team at Bozeman U-Haul helped us every step of the way. We have worked with U-Haul many times and the Bozeman crew are among the very best.
Friendly and helpful staff
Thanks to the staff in both Jackson, Tennessee and Bozeman!
I never had any issues accessing my storage unit and the staff was very friendly! My experience there was very pleasant! Thank you.
You need to prorated after a customer leaves. I paid for the month but was only there 11 days. For that I will not recommend your storage services.
I actually did not correspond with the Bozeman Facility. I dealt with Colorado Springs when obtaining equipment. Their representatives for delivery and unloading were very helpful and courteous.
Outstanding service, thank you for your help during this stressful time
I did not want to tow a trailer 700 miles and this was a way better solution.
Like you care, I`ve complained and no one gives a shit
The staff in Bozeman were great. They answered all my questions about UBox rental, storage, transport. The boxes were read on trailers when I needed them and the staff arranged shipping on time.
Thus far, I`m happy with u-haul amd this u-bpx. I`ll be praying that all my things will make it to santa rosa,ca safely and in one piece. Then I`ll have more to say.
I made arrangements for my son`s ubox from a distance. Bozeman staff were available and very helpful on the phone!
The unit was APPALLING! It was smaller than advertised and a converted space with a hole in the wall and rat poison on the floor. I moved out the next day!
The staff needs to be better trained on how to rent spaces using the computer.They had problems giving me my original receipt. The storage lock needs to be replaced for indoor units.
Sunday hours were not very convenient. 9 am is late for those that want to get things done early.
This location in Bozeman MT is hard to call and speak to someone at that location. I would always go to the customer service call center.
All done on phone. Thank you!
res over phone quoted 1m free w/ $30 mth after.got free mth w/ $80 mth after + $20 charges not told over the phone. called and told no notes from phone call. Pissed!
I was told that the box was to be picked on the weekend that we were leaving.It was picked up the ff weekend instead,arrived a week later than expected,putting everything off schedule.
They took our money and did not ship when they said. They never contacted us. They forward all calls. Clueless about international move, and gave us bad information constantly.
Terrible Service. Store Manager actively mocked me while I was trying to figure out why my boxes weren`t delivered in the expected method. Move arrived two weeks late.
Great service, efficient and intelligent staff, reasonable cost. Overall an extremely positive experience. Thanks to all of you!
Hey, U-Haul folks, your facility on North 7th in Bozeman, MT is run by an exceedingly competent, good-humored, patient staff. Chad, the manager, is great.
Bozeman, mt u haul was rude and did not make it easy to pick up. I was on hold forever and unless I was desperate I would not use u haul again! Your company has a bad reputation for being rude!
The staff at the Bozeman location was great. The staff at the Clarksville location was horrible. Waited an hour and a half just to get someone to come out to exchange an empty ubox for a full one.
Very untimely with delivery. Kept saying would call back but never called back. Took an extra full week to get items delivered. Multiple items were also damanged
There was a lot of fluff that came through the cracks making a bit of a mess that was constantly there over the years.
Bozeman general manager was incredibly busy, but not provided excellent customer service!! He ran around and made sure every customer was satisfied.
Chad, the manager was an person to deal with. He was very helpful.
Had trouble getting information about shipping my UBox. Had to email several people at UHaul and talk on the phone with more to get even minimal information about how to ship.
I only rented for one month, but I`d use the facility again.
They rented me a trailer that turned out to be already rented out. I had movers go to pick up the trailer only to find out it wasn`t available nor were my U-Boxes ready to put on a trailer.
We had a great experience with our U-Boxes and the U-Haul store!
Meets our temporary storage needs.
The gentlemen at the Bozeman U-Haul on 7th Street could not have been more helpful. They have been great tot work with.
I would like the access hours a bit extended, and parking improved but its a good area overall.
better on line tracking of boxes once uhaul takes the pod for customers would be helpful and make customers feel safer
I had a bad experience with false promises and lack of confirmation about rentals. It was very frustrating.
The Manager Chad needs to learn to smile, he acts like he is doing his customers a favor. Lots of storage places in town.
Men at the facility Are always prompt, helpful and cheerful
Service is very prompt and friendly!
The staff was amazing, very nice and helpful and sympathetic to my needs. It was a really great experience and if I ever need to store things again, I`ll be coming back!
Service was a bit slow but otherwise smooth.
Angel from the Omaha location was awesome! She was professional, timely, and communicated effectively. Kudos to U-Haul for having great employees!
All staff and manager very courteous and helpful with hitch repair and storage facility rental
Perfect solution for our interim
late getting Uboxes to me,does not return calls, customer service folks cut me off mid-sentence. 2out of my 3 UBoxes are in Denver where is the 3rd? Your services are horrific.
Thank you guys! You were very helpful and patient with us. You are awesome!!!!
Very helpful and nice staff. Excellent, clean and secure storage. Would definitely recommend and use again.
Chad at the Bozeman store went above and beyond the call of duty. He is a great employee thanks again Chad.
Escellent service and well maintained facility.
The staff explained everything well and the service was quick and easy.
The staff was especially friendly and helpful!!!
Requested one U-Box. Two on trailer at pickup time, causing delay. Then U-Haul took three weeks to ship it. Gypsy Moth paper lost by U-Haul. Lock broken off and missing at destination.
Suffered some furniture damage in transit, not sure if my expectations were set too high for the handlingofthe container.
Hours on the phone with the call center, repeating my situation. Box was not delivered on time and no one could tell me where it was. Messages were never returned to me.
When I called the Bozeman location I was transferred to the Ubox help line. Several times I was hung up on and the staff could have been more friendly over the phone.
Chad and his staff are fantastic! They were very helpful with everything I needed, and I really appreciated everything they did and will recommend them to others. Thank You!
Impossible to get in touch with local dealership. No return phone calls. Had to go to location and wait in line to get anything done. Overcharged me by $2500 for 4 U boxes
The staff was always quick to allow me access to my storage box no matter how busy they were.
The storage prices are expensive for the size. Mine was along a narrow hallway the made accessibility and lighting poor. But overall my things were safe.
Knowledgeable staff, fast and easy service
My Uboxes were delivered from MI to this location much later than expected, and Chad helped us reach a solution that made me happy. Our boxes were stored here and they were a pleasure to work with,
the staff was very friendly and helpful.
I was charged an entire months rent for 3 days of use. I will never recommend U-box to anyone, as this policy is criminal.
I have used this facility for over 3 years and have been extremely satisfied with their service. Everyone is helpful and very pleasant.
I was made to feel welcome and that my business was appreciated. Staff was very helpful.
The Bozeman center was great.
Need to clean the insides of the cab windows. Hard to start a long drive at night with filmy windshield, other wise well done.
The U-Box was very convenient and made moving very easy!
facility was very clean but there are NO lights in the hall where our storage unit is. We had to move our stuff in with flashlights.
Super friendly staff and very helpful. Made the move so easy!
200 words not enough for comment. District sales manager Kyle got all fixed. Staff here misleading otherwise.
As a working musician storing instruments, arrangements for later pm access would be helpful.
The UHAUL experience itself was super great but the storage unit was a joke. Around 3 corners,dark unit and a big box of poison in the back. I know it was free for a month but wow.
Roy has always been helpful and informative. He is very poorly groomed . This doesn`t affect his job, which he does well. All the other workers are well-groomed and really excellent in their job.
Rented two trailers and a storage unit over the summer. Everything went smoothly.
staff were very friendly and helpful
I felt the price was a little high but the services provided were good.
Hours close location to my house made unit very convenient. Staff was always very helpful quick to give me the keys when they were busy with other customers.
Kyle was very helpful. This U Haul made moving so much easier.
Trailer space blocked several times during the year.
Willing to help.
Great personne, unit was super clean, but U-Haul`s policy to not prorate rental fees if you leave your storage unit mid-month stinks!
clean and secure enough for us, the guys were always pleasant, and we got a month of free storage with our trailer rental, what more can we ask for, thanks!
Nice people, excellent service, and a smooth ride. Definitely a good experience all around.
The people at the office were exceptionally helpful and curtious and made the exprience pleasent.
The staff was extrememly helpful, prompt, and available when I had questions or needed assistance. An overall outstanding experience and I will recommend the service to everyone.
Very helpful. Let me check out a couple units before choosing the one I needed. Need longer hours though, only had a short time period after work to try and move everything.
everyone was very helpful. Thank you.
Clean facility, friendly staff, and central location:I recommend this facility.
Everyone was very helpfull. the storage was clean.
Everyone was so nice and helpful. This was my first time renting anything like this and it was a great experience.
Average at best. Workers seemed to be put out by the simplest request and tended to be down right rude to customers. A general sense of incompitence was common.
very helpful workers - would highly recommend the business.
It was great, smooth, perfect,except for lighting. But thank you!
Need to fix the lights on the northside of the building inside.
Very helpful employees.
Name is spelled wrong. Being sent to a call center was awful. When I asked specific q`s they said they didn`t have that info. I asked for a unit that could hold a queen-sized bed and it was too small.
I would use U-Haul self-storage again in the future if needed. Thanks for everything.
Kyle is a fantastic GM. very helpfull staff and friendly
I liked how there was no pressure to rent for another month when my free month was finished.
the owner was the friendliest and most helpful of all working there.
More access errors would be nice.
Over all it is a good unit. Especially during winter months.
i was very satisfied with my storage with uhaul. friendly staff and convenient hours...i will definately be using them in the future if needed!
usually very easy to get into the unit. some employees are better than others in terms of their customer service but Dallas and Kyle are outstanding and very friendly and helpful.
A very welcome and smart service to provide, the one free month, after a long, expensive and difficult cross-country move. Thank you!
It was very dark in our storage unit, hence the no on well lighted.
The registration process at you call center SUCKS! Needed several phone calls and transfers to get basic answers. Bozeman staff was great! Get the front end working as well as the back end!