Customer Reviews for U-Haul Moving & Storage of Cheektowaga
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Cheektowaga
ABSOLUTELY WONDERFUL! FANTASTIC SERVICE!
The young lady that helped me was very very pleasant and accommodating. I picked up the U-Haul around 6:00 p.m. She knew exactly what to do with my tax exempt number. She will make me rent from U-Haul again. I was a little frustrated before I arrived because I was sent from the Transit Rd location in Buffalo because they had no cargo van to Ludwig. Glad they had none. The gentlemen at the Transit location needs to take customer service classes, not friendly at all!!! If you are going to be in customer service, you must be friendly to the customers. The lady on Ludwig made up for his behavior. Will recommend that site.
Nothing-the process was quick and easy, and the service was excellent!
The roof of our storage leaked but management was very accommodating and understanding of our concerns and offered to help.
Did not like you can only access during business hours unless you paid additional monthly amount to have 24 hour
No complaints everything was great
Go over some points about the trailer
CUSTOMER SERVICE OVER THE PHONE WAS GREAT!!!! HOWEVER WHEN I CAME IN TO PICK UP TRUCK AND STORE MY STUFF IN THE UNIT, I DID NOT GET THE BEST HELP THE MAN WAS SHORT AND UNHELPFUL. I BELIEVE KRISTY HELP START ME UP & SHE WAS GREAT! THE OTHER GUY.. OUT OF 5 I GIVE HIM 1
Our experience was great! The night drop option was very helpful for our needs, and the cost ended up being cheaper than I had previously calculated. The cargo van we rented was in spectacular condition and very easy to drive. We love u-haul!
my dealing at this location was a good experience, very friendly environment.
I'm not sure on maintenance. Every time I went over a bump something sounded very loose. But besides that everything was good
My reservation was at another location and we had verified the reservation and put the credit card on the reservation two days prior. The clerk messed up the reservation and when I arrived to pick up the van they didn't have one reserved for me. I was able to get a can from this location. The van had no air conditioning
Krissy (I believe that is her name) was incredibly helpful and knowledgeable. She answered all of my questions, and made sure we had everything we needed for our move.
People at this location were very helpful. Truck was ready upon our arrival. My son locked the truck keys in the truck. We notified the Location and an employee made a special trip to the house with a spare key. It was a pleasure doing business with the people on Ludwig Ave in Buffalo NY.
Did this transaction online and it went smooth and easy! Before I went online tried to order can by phone. And feel like I was lied to and mislead by person on the phone. Think they tried to upsell me on bigger more expensive rental because I was in a jam. Hung up with them went online and was great experience after that.
Have available bottled water at a reasonable price for customers thank you
Very friendly customer service:)
very nice truck.hauled everything well. great on fuel,very clean. staff was very friendly and helpful. would highly recommend to anyone in the Cheektowaga NY area in need of a truck and great service to use this location.
Krissy at this location is the best. I recommend anyone in Buffalo using U-Haul to call Krissy at the Cheektowaga location and work with Krissy. She is pleasant, friendly, and understands the concerns people have with renting. She is the best !
Very pleased with service. Thank you!
I am very disappointed in U-Haul. I was called 40 hours before we were scheduled to pick up the U-Haul and I was told that the location, time and size of the truck that I reserved were not available. I was then told that I would have to drive 20 minutes away to pick up a truck (at the Ludwig location) and that I would be getting a 20' truck which consumed more gas. I am very upset with U-Haul and I will never rent through you again.
Tony and Krissy provide excellent customer service and keep up a great storage place and store.
Everything worked just fine for me no complaints whatsoever.
Keep Mr. LoTempio and "Ms. Krissey" forever! They are professional, friendly, efficient, and good at their jobs.
Great cutsomer service and very smooth fast process. Thank you!
easy reservation, pick-up and return, and great customer service
the young lady which is always in the office to assist has been nothing less than kind and obliging from the beginning to the end....
Have more reps like "Krissy"!: Professional, friendly, helpful, clear, easy to deal with.
The server was down and the clerk could not complete our check in at our reservation time, so she called me a couple hours later. Already busy enough trying to pack in a short amount of time to also deal with an extra call.
Excellent customer service, friendly and efficient.
i never had an issue with this location. i would do business with them again.
very friendly and helpful on everything above and beyond rental only
customer service was great
Very helpful, the office staff was great and the facility was well maintained.
Excellent facility. Friendly staff. Convenient to access. Thank you.
There should be some smaller unit available for less then 34.95 or rent should be some where around 19.95 for the smalles unit you have
Thank You for the excellent service!
The lady in the office was very nice and U-Haul was nice to deal with.
clean unit. krissy was friendly and helpful.
People very friendly and willing to work with you
All my items were damaged by water, recommend better structured storage units that can withold highly weather conditions
Kristina and Anthony are wonderful people to work with. They respond promptly and send the receipt I need for my files!
excellant staff members very courteous and kind would recommend this facility Iwould come back to this facility before I would go to another
The young ladie and gentleman were excellant staff members very courteous and kind would rent from this facility before I would go any where else
Employees are great and very customer service oriented. I would definitely recommend anyone to use this storage company.
Staff was very UNproffesional and was very nonchalant About what they were doing.
Major mixup with truck and storage unit. Never again will I rent from U-Haul!
very very friendlry and professional
I have had a great experience with Anthony, he is excellent
Not true to size. Ceiling beams too low, had very hard time fitting objects into space that is supposed to be ten feet tall.
Great customer service, can`t complain.
I would definitely use your facility again if I needed storage. Thank you.
My experience with this location was excellent, very courtesy and friendly staff, very efficient followed through with calls when there was availability for my needs. My dog was even treated great!
Very friendly and helpful.
I recommend them to anyone.
Everything went flawlessly, pleasant.
Will do it again if I have to!
friendly customer service representative... clean...
The staff was EXCELLENT!!! They were very friendly and helped me out with everything I needed.
Service provided was very good, prompt and helpful
The storage doors need upgrading they were rusted and lock would not fit I needed to use another type of lock.
They were great, very helpful.
It was a clean and well maintain facility.
Staff customer support is outstanding! Definitely an example to be proud of. I wish I could do all my daily transactions with staff like the U-haul storage facility.
easy access,convenient,and best price all around.
Misleading the price for the storage on your site should have only cost me 74.95 for 24 hr access. No place on the site states charges for extra hours or 24 hr access.
The reason I left, my credit card had placed a temporary hold on my card because of a large purchase. The girl at the counter said she would see if they could clear the charge. They didn`t. I left.
Spend some money improving this dumpy facility.
Staff was great and very easy to work with. Facility was clean. Would use agian if needed.
staff very freindly - the door to the unit did stick needs maintenance
Good Service friendly folks, give them a raise
We needed a climate controlled unit, we felt that an inside access unit was
also more secure. Krissy was extremely helpful and friendly, her service was excellent!
Bad accessability and raising fees with no perks.
We moved out because we couldn`t get into our unit after work hours. SOme can go in 24/7. We should all have the same rules. We all pay a fee! And it went up over 10 percent. Never again
It was fine for what I got. No complaints. The people at the desk were always helpful and competent. Everything worked that I wanted to work.
I will be mailing you or emailing you a letter with the problems encountered with this company. Thank you.
Staff in Cheektowaga did a great job...
Very helpfull staff, highly recommend to use.
Thanks for all of your help!
Attendant was very helpful. Attendant also explained that the security gate was being updated to add the highest level of security.
It`s was a very good experience I would do it again if need be
The clerk was very freindly and professionsl.He explained everthing clearly, and made us feel comfortable storing our things there.
Very friendly service and helpful staff.
My interaction with the rep was good- he was friendly fast. Good Customer service
There was a broken door next to my unit and someone could`ve crawled over the wall to access my things. I had to pay xtra to get in after 7 pm. Staff refused to reimburse me or give me another unit.
Friendly staff, no issues with facility. Felt my belongings were safe.
The man in the office was very friendly helpful the unit looked clean.
Overall I was pleased with the service. The customer care representative seemed very busy but eager to help.
May want to consider security cameras.
Carolin was extremely helpful and friendly, a pleasure to deal with. Thanks!
The manager was extremely helpful very professional. I will recommend this facility to everyone I know looking for storage and rental needs.
great staff who were helpful. Also the truck we brought from Atlanta to Buffalo was great - I had some bad UHaul experiences in the past but this was a great vehicle.
After only paying $10 for a uhaul lock, I was very happy with the storage unit and the easy access I had to it.
Carolin Doyle your U-haul manager, goes the extra mile in customer service. She is a fine asset to your company and made me feel secure in my decision to use U-haul. Thank You!
Carolin went above and boyond to help me out.
Quick and friendly service
Service was friendly, helpful.
all storage units need to be painted and repaired.
Need 2 improve the driveway apron
advise everyone who mails a check to double check to make sure you do not get your check cashed AND get an electronic withdrawal. don`t pay twice for the same real estate!
I am glad I picked Uhal Storage on Ludwig Ave.
they was very helpful and answer all my questions good
Carolyn was very helpful and polite. I would recommend this facility to my friends and family.
I am not Greg Norton - please stop sending me notes. I did not rent storage.
Staff was efficient,friendly and helpful.
carolin, at the front desk was more than helpful. went out of her way more than one time to make sure everything was perfect. thank you very much.....
We rented the last available right size unit. When we arrived to load, the door was broken, we had to leave our key w/stuff inside to await repair.
I have no complane everything was in great order and I thank God for the Lady in assitting me with her help a rating from me A+
The day I checked out the office worked let me use her jumper cables to jump my car that i had in storage. That was some customer service and she was very friendly and full of smiles.
Alisa Pangburn professionalism over the telephone when I first contacted her from our home state of PA through procurement of a storage unit should be acknowledged. Rachel Hoagland
the young lady in the office was very helpful
broken door never repaired, moved out. charged for a lock i already bought that would not work in the winter,junk chinese, your lock. never a call. poor business
No one was in your office for us to pick up a reserved vehicle. Had to go to another location. Very inconvenient and waste of time since we came from out of town.
My only concern was i was paying for 24hr access and finding the gate to be open at 3am. This happened to be the case more than once.