Customer Reviews for U-Haul Moving & Storage of Cheektowaga
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Cheektowaga
Friendly helpful proprietor.
Great van,I rented great company!!!!Very professional
We miss Christy being there, but the new personnel was very friendly.
The Manager is a very nice guy professional and humorous the employee was very professional very clean environment
Easy, easy out. No hassle rental
Rats tore threw boxes eating materials off my bags. Rat poop was all over. Brutal ruthless for late payments. Good riddance U-Haul.
charge less rental fee if only renting for a few hours.
The Manager of this facility, Malcolm, is a very friendly, dutiful, and caring person. I am happy and grateful for his immense assistance.
- Niran Ajao.
Friendly, helpful staff. Easy pick-up and drop-off.
Customer service and overall experience with U-Haul was excellent. I would use this location again.
No offense to the young man that assisted me after I did business with Malcolm. It would be best practice to have a fully trained employees behind the computer. Other than that my dealings with this location satisfied me a great deal. Thank you guys!
Make sure they check over truck we had a break down on my way back from Florida, transmission problems.
Vehicle dirty!!! Owner? Tony poor customer service skills
Very helpful and polite staff! Overall great experience!
make sure a customer doesn't get charged for extra days. Also make sure equipment is cleaned. There was dog hair all in the rental and the person I had help moving was allergic to dog hair. This can cause serious medical
Problems for customers.
The door to the bathroom was wide open and that was the first thing we saw when walking in.
1. Miscommunication with mgr.on the drop off date.
2. Truck windows dirty inside and out
3. Mgr. did not advise us on purchasing a door lock
Had to wait until a customer for a storage unit was completed, even though multiple employees were on hand.
It was a great experience and I would use it again and would definitely recommend to a friend.
30 minutes late with receiving a truck because UHAUL had computer issues yet had to put in over 6 gallons of gas upon return of a 21 mile trip which was then extended because we had to go out and purchase gas. I don't have a problem paying our due but UHAUL was late with our truck 30 minutes. We are a food pantry and the money we used to rent the truck to pick up food donations was paid out of personal pocket...not some big corporation. These are volunteers spending their money and their time. Would have appreciated some type of break since UHAUL was late 30 minutes. And if it's really goning to take over 6 gallon of gas to go 21 miles it may be better for us to skip UHUAL all together and rent from Home Depot and use their trucks!
Clean facilty, friendly staff and convienient hours. As a girst time storage user, excellent experince and I would come back. Thanks
The people at this location were lacking computer skills and communication skills to get customers in and out of the vehicles quickly and painlessly. I will never visit this uhaul location again.
When I initially spoke with the woman on the phone we requested the rental truck for 24 hours when I went into the store I was told 6 hours. My reservation confirmation did not have any of that but I wrote it down when I spoke with her. When I went in the gentleman said that it was changed to 6 hours but I did not change it. This seems weird to me and I do not know if he was trying to hussle. but I was very disappointed as we had planned an entire day which is what I told the woman. I am very unhappy with your company.
Excellent. Kevin was wonderful. Explained everything to.us.
you need new doors on unit very hard to open up
Quick and efficient. Later hours on Sundays would be bsamsss
Great customer service, I was well informed of the usage of the facility
The person who was Working was very nice and helpfull
Storage unit was filled with rat poop lost all my belongings
Door was a little old so sometimes hard to use. Other than that was great
Krissy was really the only person that I interacted with. She was always pleasant and professional. When we came to empty out the unit they hustled over to my location to clear snow away.
the lady was very friendly.
The staff was very helpful and courteous.
Thank you for the great experience! Staff was very friendly helpful
I could not be happier. Great experience!
Krissy was very helpful and friendly.
The roof of our storage leaked but management was very accommodating and understanding of our concerns and offered to help.
Did not like you can only access during business hours unless you paid additional monthly amount to have 24 hour
my dealing at this location was a good experience, very friendly environment.
Tony and Krissy provide excellent customer service and keep up a great storage place and store.
the young lady which is always in the office to assist has been nothing less than kind and obliging from the beginning to the end....
Excellent customer service, friendly and efficient.
i never had an issue with this location. i would do business with them again.
very friendly and helpful on everything above and beyond rental only
customer service was great
Very helpful, the office staff was great and the facility was well maintained.
Excellent facility. Friendly staff. Convenient to access. Thank you.
There should be some smaller unit available for less then 34.95 or rent should be some where around 19.95 for the smalles unit you have
Thank You for the excellent service!
The lady in the office was very nice and U-Haul was nice to deal with.
clean unit. krissy was friendly and helpful.
People very friendly and willing to work with you
All my items were damaged by water, recommend better structured storage units that can withold highly weather conditions
Kristina and Anthony are wonderful people to work with. They respond promptly and send the receipt I need for my files!
excellant staff members very courteous and kind would recommend this facility Iwould come back to this facility before I would go to another
The young ladie and gentleman were excellant staff members very courteous and kind would rent from this facility before I would go any where else
Employees are great and very customer service oriented. I would definitely recommend anyone to use this storage company.
Staff was very UNproffesional and was very nonchalant About what they were doing.
Major mixup with truck and storage unit. Never again will I rent from U-Haul!
very very friendlry and professional
I have had a great experience with Anthony, he is excellent
Not true to size. Ceiling beams too low, had very hard time fitting objects into space that is supposed to be ten feet tall.
Great customer service, can`t complain.
I would definitely use your facility again if I needed storage. Thank you.
My experience with this location was excellent, very courtesy and friendly staff, very efficient followed through with calls when there was availability for my needs. My dog was even treated great!
Very friendly and helpful.
I recommend them to anyone.
Everything went flawlessly, pleasant.
Will do it again if I have to!
friendly customer service representative... clean...
The staff was EXCELLENT!!! They were very friendly and helped me out with everything I needed.
Service provided was very good, prompt and helpful
The storage doors need upgrading they were rusted and lock would not fit I needed to use another type of lock.
They were great, very helpful.
It was a clean and well maintain facility.
Staff customer support is outstanding! Definitely an example to be proud of. I wish I could do all my daily transactions with staff like the U-haul storage facility.
easy access,convenient,and best price all around.
Misleading the price for the storage on your site should have only cost me 74.95 for 24 hr access. No place on the site states charges for extra hours or 24 hr access.
The reason I left, my credit card had placed a temporary hold on my card because of a large purchase. The girl at the counter said she would see if they could clear the charge. They didn`t. I left.
Spend some money improving this dumpy facility.
Staff was great and very easy to work with. Facility was clean. Would use agian if needed.
staff very freindly - the door to the unit did stick needs maintenance
Good Service friendly folks, give them a raise
We needed a climate controlled unit, we felt that an inside access unit was
also more secure. Krissy was extremely helpful and friendly, her service was excellent!
Bad accessability and raising fees with no perks.
We moved out because we couldn`t get into our unit after work hours. SOme can go in 24/7. We should all have the same rules. We all pay a fee! And it went up over 10 percent. Never again
It was fine for what I got. No complaints. The people at the desk were always helpful and competent. Everything worked that I wanted to work.
I will be mailing you or emailing you a letter with the problems encountered with this company. Thank you.
Staff in Cheektowaga did a great job...
Very helpfull staff, highly recommend to use.
Thanks for all of your help!
Attendant was very helpful. Attendant also explained that the security gate was being updated to add the highest level of security.
It`s was a very good experience I would do it again if need be
The clerk was very freindly and professionsl.He explained everthing clearly, and made us feel comfortable storing our things there.
Very friendly service and helpful staff.
My interaction with the rep was good- he was friendly fast. Good Customer service
There was a broken door next to my unit and someone could`ve crawled over the wall to access my things. I had to pay xtra to get in after 7 pm. Staff refused to reimburse me or give me another unit.
Friendly staff, no issues with facility. Felt my belongings were safe.
The man in the office was very friendly helpful the unit looked clean.
Overall I was pleased with the service. The customer care representative seemed very busy but eager to help.
May want to consider security cameras.
Carolin was extremely helpful and friendly, a pleasure to deal with. Thanks!
The manager was extremely helpful very professional. I will recommend this facility to everyone I know looking for storage and rental needs.
great staff who were helpful. Also the truck we brought from Atlanta to Buffalo was great - I had some bad UHaul experiences in the past but this was a great vehicle.
After only paying $10 for a uhaul lock, I was very happy with the storage unit and the easy access I had to it.
Carolin Doyle your U-haul manager, goes the extra mile in customer service. She is a fine asset to your company and made me feel secure in my decision to use U-haul. Thank You!
Carolin went above and boyond to help me out.
Quick and friendly service
Service was friendly, helpful.
all storage units need to be painted and repaired.
Need 2 improve the driveway apron
advise everyone who mails a check to double check to make sure you do not get your check cashed AND get an electronic withdrawal. don`t pay twice for the same real estate!
I am glad I picked Uhal Storage on Ludwig Ave.
they was very helpful and answer all my questions good
Carolyn was very helpful and polite. I would recommend this facility to my friends and family.
I am not Greg Norton - please stop sending me notes. I did not rent storage.
Staff was efficient,friendly and helpful.
carolin, at the front desk was more than helpful. went out of her way more than one time to make sure everything was perfect. thank you very much.....
We rented the last available right size unit. When we arrived to load, the door was broken, we had to leave our key w/stuff inside to await repair.
I have no complane everything was in great order and I thank God for the Lady in assitting me with her help a rating from me A+
The day I checked out the office worked let me use her jumper cables to jump my car that i had in storage. That was some customer service and she was very friendly and full of smiles.
Alisa Pangburn professionalism over the telephone when I first contacted her from our home state of PA through procurement of a storage unit should be acknowledged. Rachel Hoagland
the young lady in the office was very helpful
broken door never repaired, moved out. charged for a lock i already bought that would not work in the winter,junk chinese, your lock. never a call. poor business
No one was in your office for us to pick up a reserved vehicle. Had to go to another location. Very inconvenient and waste of time since we came from out of town.
My only concern was i was paying for 24hr access and finding the gate to be open at 3am. This happened to be the case more than once.