Customer Reviews for U-Haul Moving & Storage of Chula Vista
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Chula Vista
Service was prompt and we were charge what was quoted. Wish I had thought to use them for our packing supplies. Large selecton of boxes, packing supplies,etc.good prices. Will use again.
All friendly and helpful, even had fun with them.
I woupd definitely refer them and use them again in future..
The woman who helped me was very nice. I had no problems when I had to extend my truck rental another day
Took way too long for delivery. Poor communication between uHaul team members
Excellent cargo van but extraordinarily dirty at pick up.
The personnel working at this location have always been very friendly and helpful.
Excellent, quick and easy service!
Nothing... I frequent this location for moving trucks & trailers since 2008. Excellent Customer Service & Awesome staff! Keep up the GOOD job!.
The truck was old and beat up. The trailer had no running lights
quick rental process! clean equipment cant really ask for more. maybe coffee? ty
You would be amazed how much stuff you can put in a cargo van. these guys really try to help you save money
contract was painless check in was even better. i will go out my way just to use this location! thank you much
6 out of 5 stars. great customer service well maintained location and equipment. Thank you for making a difficult move easier!!! - R. Sadia
Upgrade the 26 Foot vehicle. AC didn't work
The only thing I would correct is the belt was slipping on the truck and making a loud screeching sound it needed to be tightened or replaced
the truck had broken glass in the back. they just handed us the keys. very inconvenient to pick up truck in Chula vista and then go to Lemon Grove to pick up trailer
Truck and accessories were ready to go. In and out in less than 30 minutes
Always awesome at this location! thank you!
Trailer I reserved was ready to go at the promised time and was quickly and professionally attached to my vehicle. Paperwork was quick and painless. Returning the trailer was even easier. Overall a great experience.
Great experience...truck ran great and drop off could not have been easier!
We love the ease of renting from this location. Great customer service and very accommodating. We always have a great experience!
Uhual advertising is nearly a bait and switch. You advertise 29 39 49 a day for a truck and then tack on over a dollar per mile in fine print. I went in expecting to pay 40 dollars for a truck (for 5 hours) and ended up paying nearly 3 times that. Additionally, for that price per mile fuel should be included.
Windows were filthy, when driving into the sun could not see clearly. Engine made a whining noise, but got me to my destination on little over half tank (268mi)
Check all lights on the trailer before loading the trailer.
Drop off was quick and efficient, almost as good as a rental car place. I was impressed here. Although I didn't get any of my money back for returning the truck a day early. That's ridiculous - I was charged for a certain time period, I used less than I paid for, GIVE ME MY MONEY BACK AT A PRO-RATED BASIS.
I ALWAYS HAVE EXCELLENT CUSTOMER SERVICE HERE AT THIS LOCATION.
When I did my reservation on line you send me to a place in Chula Vista is only a storage maybe need to update that wrong address but the people on 9o 4th St where real good thank you
A little more friendly, kindness and smiles would be nice.
Thank you. Service is great once you do all the work online.
Very good service, excellent!!
Great service from Uhaul!
Great experience highly recommended. They care about your things and your money. These are hardworkers!
The lady in the front desk was so friendly and very helpful and the guys out in the yard as well. It was a fast and great experience. Will definitely be coming back.
Everything went great I had a good trip the truck ?? ran fine.It would be nice to have a cd player ??
been to multiple locations in san diego. best service ever, thank you
Mr Mark accommodated my needs and he was very friendly and professional.
Great customer service. Very convenient.
The two people there where busy!! I think they could have used some help!
Excellent customer service at this location.
Is a pleasure to talk to this crew Of guys real profesional I am recomended to my family And friends Thank you
staff was very helpful and the vehicle was is excellent condition.
Nothing really, everybody was very professional and courteous.
It appears that Mark Fernandez rented a u-haul to someone who walked in and used my name. It was not me and I am not happy about this situation. I will visit the location tomorrow to inquire as to how this happened.
THE TRUCK I PURCHASED SAID IT WAS FOR 29.95 AND AT THE END I WIND UP PAY 100$ NEVER GOING BACK I WAS INSPECTING TO PAY LESS THEN 60$ WHAT A RIP OFF
Please hire and have more employees working. One employee can not handle the volume of all customers.
Everything was super simple and great service on check out. Return seems like it took less than even 5 minutes. Great job guys. Thanks.
Everything was perfect and Mile is a top notch guy
It was an awesome experience was able to get the things i need to move for a great price. Excellent staff and service from this location.
the cargo van I rented (Ford) is so great me & my wife did enjoyed the long travel to lakeside with ease. I definitely do rent again that same unit next time.
Excellent Customer Service :)
You advertise a truck for $29.95 per day and it cost me $107,12, I believe that is false advertising, I have always used U - Haul but I'm thinking not sure about that any more,
The customer service by Jonathan mondragon was exceptional. I appreciated the efficient professionalism. Thank you!
The gentleman that processed my return was friendly and very efficient!
Awesome customer service!
I was attended by Justin he was very helful, I was in and out in 4 min!!!
Great service from Jonathan.
Great customer service. Convenient location. Mark was very professional. Would give this business highest recommendation possible !
Improve your call center. I called to add a day to the rental. 'Greg" was not very helpful. I drove to the location to extend....
Everything was great. Excellent customer service
Very efficient. . Process from pick up to drop off ..
Quick and easy process. Honestly I was impressed of the casual but attentive and above and beyond service this guys provided me with when I went to check out the Uhaul and even better on the return. Also, I am used to always getting pressured into getting the extra coverage anytime I rent a vehicle, this people asked once and that was it. The type of service here should be the one you receive for any paying service you get at any other business one goes to.
The Manager was very professional and staff. I will recommend them to friends staying in the area.
Staff were friendly and helpful.
Fast service no hassle on my way in 5 minutes
Extremely helpful and friendly staff. I will certainly recommend to friends and family. Thank you.
Easy access and good service
Everything was done well and professionally. The Uhaul representative was efficient, professional, and courteous. I would recommend to location to all my friend and associates in need of Uhaul services.
Overall I was satisfied, however there were a couple of things I didn't like: There are men sitting outside the business looking for a job, which is fine, but not when they would not take, "no, I don't need help moving" for an answer, but continued to pressure me. I was approached by a man who was friendly, but very assertive, and it was a little scary. The other thing is the location, specifically the entrance, is isolated, which if one is returning a vehicle at night, is a little scary. If I rent from this place again I will make sure my return time is during the day.
Had a good experience online and in retail store fast and friendly service.
Acknowledge the customers as they walk into the store.
Best customer service I have ever received. Keep up the great work! I especially want to commend the staff member that helped me check in my trailer promptly and with a significant amount of customer service. Thank you guys!!
Your vehicles need updating...
There were ants in the cab and the truck box. We had to spray and put ant traps in the vehicle.
There was a strong odor of marijuana in the box of the truck.
Great customer service and the truck worked out well for us.
We have used this location several times for several services. If the need should arise again, Chula Vista U-Haul is where we will go. THANK YOU 4th Av Team
the door can be opened such that the latch is actually not open which then jams the door if door is pulled up all the way.
The truck was really dirty and full of ants.
I am very grateful for the assistance provided and the excellent customer service that the U-Haul team in Chula Vista gave me.
The workers at my storage unit facility were very welcoming, friendly and helpful.
used you guys twice in the past year to move, both times excellent service. Your U-Haul location is the best of any I have used. Would recommend to everyone. Thank you!!!
Friendly staff. Lots of smiles.
The staff was VERY helpful, polite and professional. I would use this location again.
We had excellent service from Staff.
Ritchie at the Chula Vista location provided knowledgeable & superior service! I will highly recommend to all!
Thank you so much.
Not one thing. The GM and staff are great at customer service. I have been repeat customer several Times. The staff needs a job well done call...
Had issues with not properly verifying the truck mileage but the Asst Manager worked with me to get it all sorted out. I will never rent from any other location than this one! They definitely know how to treat their customers right!
Fast friendly & nice people
Nothing the service was great..
Great service and friendly representatives
Best uhaul station I've ever been. The staff are very receptive and they know what they are doing. I wish all uhaul stations are like these. Thank you
Ensure safety and mechanical of truck is current. Brake system (hydraulic) on truck malfunction during rental. I informed the salesman upon my return and the truck and he gave me a credit of the fees due to my inconvenience. I really appreciated that and felt that was important; however, brake failure could have been potentially tragic. Truck seem fairly old and have reached their potential life cycle. I would be nice to see newer truck in the fleet that are more fuel efficient.
Couldn't have been better - unless it were free!??
Free U-HAUL . LOL All was great. Thank you
The drop of person helped with my trailer and vehicle. After driving for three hours, unloading a 26 ft uhaul, his help was greatly appreciated.
Very helpful professional staff, EVERYBODY at this location go the extra mile. They were extremely busy on a Friday morning and they all were polite and courteous. Made the horrors of moving much easier. Thanks to all
I would recommend adding an elevator to your storage facility to facilitate movement for all customers.
This is out 2nd time using this location as we are from ohio and the young man that helped me was wonderful !!
Mark Fernandez was more than helpful! He made our moving experience simple and stress free. I am definitely referring all friends and family to this location because of his excellent service.
Both pickup and drop-off locations were very good ! In fact, they were excellent ! Both were clean, professional, and most helpful. Very well mannered too.
More competitive pricing with other company's. I always use UHAUL and they were 70-95 more than budget. I like to be loyal but I also know that money is usually a deciding factor for me.
The only thing you guys need to improve is that when people add more gas than what was expected, I would like to at least get some credit for it.. instead of "sorry, there's nothing we can do if you added more gas"
Maybe put the information that the entrance is not on 4th avenue somewhere noticable? I arrived during the last hour of business when I went to reserve a truck. Not knowing where the entrance was made me nervous that I would arrive after closing. Otherwise everything was top notch
The process was very quick and easy. Rental return is great, you don't even have to go into the office if you pay with the card you reserved the equipment with.
No bad comments, store had great customer service.
Justin and all the folks were excellent. Thank you very much.
Better after hours instructions.
Equipment was not inspected or repaired properly. This caused an equipment failure and unsafe. Had to return equipment to nearest Uhual in Az. Trip planned was from Ca. to NM.
Nothing. We came in and it was a quick check in and grab the truck. Very fast, friendly and efficient.
great experience. Would definitely recommend.
The worker there did a great job helping me with the tow dolly, he is an excellent worker!
They could have done better at packing/stacking the storage.
Delivery service Julie was AMAZING. Everything before that was awful. Received incorrect confirmations. No one at Chula Vista or the regional office was able to help me.
If a customer doesn`t stay a full month, they should be reimbursed for the days they did not use.
What experience? I called for price inquiry NEVER RENTED a unit. Please call me to rectify immediately.
I was really impressed with the staff, Justin, Shane and Jonathan were extremely helpful and friendly. They made the tiring task of moving not so stressful. Great job!!!
Not only is this a great location and facility but the crew - each and everyone of them - are OUTSTANDING.
Keep up the smiles and over the top attitude.
Only thing I had trouble with was parking.
Friendly and informed service representatives. Thank you.
I feel like part of the family with all the employees,and it`s excelent
Michael and crew are a great group-professional, accommodating, knowledgeable. The premises is always clean and orderly. A real go to place for U-haul services.
I really appreciate all staff is very friendly,and treat me like a family. thankyou to all staff
AZ to CA move. FANTASTIC people, premise is well organized, always clean, operates very efficiently very good value. BIG AT A BOY to everyone at this location.
I have used uhaul for years now at multiple locations in different states and this location in chula vista was the best so far very friendly staff!
the staff is friendly ,like a family with the customers, thank you to all the employees
the staffs were very professional and patient. Will definitely recommend this facility to my friends.
There was no elevator and the bigger units 10x10 were upstairs. This isn`t practical for those requiring a larger unit who are most likely to have more items and larger items at that.
Door was off hinges on pick up, u box loaded incorrectly on trailer. Staff was very accommodating but this was very inconvenient. Quality measures should be in place to prevent this issue.
Absolutely everyone at this facility was WONDERFUL GREAT OUTSTANDING. Your attention to detail and clients with all you offer was marvelous. When we need service again - we will be back.
First observation - knowledgeable, helpful, professional and friendly staff. Next the cleanliness with special not to the restroom-PREFECTO! Keep up the standards--it pays off.
I was dissapointed to hear there was only upstairs units available and no elevator but thanks to my helpers hard work effort we made it happen.
excellent, fantastic, did their best to help, even short handed, very pleasent
Box was not delivered, we picked it up ourselves with a rented U-Haul pick-up truck and trailer. Mike and staff where very friendly and helpful. This is a great way to move stuff. Worked well for us.
pretty good moving option
A hospitable and helpful staff who were very accommodating to our needs and who helped make our move a lot less stressful than it might otherwise have been. They are to be congratulated! Thanks!
Excellent customer service.
Our experience with UBox was excellent. Our belongings arrived on time and undamaged, and the price was fair. Who can ask for more?? Thanks!
There is no elevator, which is really big inconvienace when your storage is located on the 2nd flr and you have large heavy items.
Convenient, reasonable price and helpful staff.
Very good people, very profesional, storage site higly recomended
A terrible experience. The storage I rented for studio to 1 BR was so ridiculously small and unusable I thought it was a joke. I am STILL WAITING for my $102 refund!
When we picked up the box it was great the staff polite,when you guys lost my u-box it got me frustrated. To top it off it didn`t even get here on time.
The kids were uncomfortable with the line of day laborer types constantly approaching and asking to be hired to help
The U-Haul Corp. location manager, Aaron Collins, and his staff in Chula Vista, CA were outstanding! They accommodated all of our needs. We highly recommend the U-Box storage/moving concept!
My experience was fine !
Aaron was great !
They where very help full, accomadating. Don`t used a GPS to get there, cause you will see the sign with no way in, then you half to get of on the freeway.
Aaron and his staff provided excellent service... and followed through with me until my box was delivered safely at my new destination. Thanks!
Your manager, young looking one, was very courteous and approachable. Awesome! Rest of staff, too.
An excellent UHaul location with a very competent, knowledgeable helpful General Manager. A very good experience.
The staff at both end of the shipment were great to work with
U-haul.com listed this site as air conditioned but it is not. That being said, the staff is friendly and very helpful.
1. The U-Box was arrived at the destination about 3 days after anticipated.
2, The U-haul storage closest to our residence could not handle the U-Box.
Overall, good solution.
thanks - Mike
Great product and pricing beats the competitors
I booked this online and it said it was climate control and I found out after I rented the space that it was not. I am very unhappy and am looking for another storage place right now.
I have used the U-Haul in Chula Vista for 1 year and 3 months this time and also for a 1 1/2 year period in the past. The only reason why I left the facility is becasue I moved to OC.
Courteous and helpful. On time to drop off and pick up, made my move a lot easier than expected. Thank you
Very helpful and friendly staff
First delivery appointment was canceled, month`s rent was automatically charged w/out notice, but manager waived delivery fee and voided rent charge to make up for it.
All the staff were very accommodating and friendly...
I needed to make a change to my order that Aaron at this office couldn`t fix. He suggested calling U-Haul. Useless. Aaron took the initiative to call me and fix everything.
Everything went very well.
VERY pleased! Definitely recommend to anyone who needs to rent a truck or trailer, or needs storage. All staff always friendly. Thank you!!!
Thank you for accomidating us with the space we needed!
Upstairs storage with no elevator. Held back downstairs unit until pressed.
All staff were helpful and responsive! They assisted us to sort and address items we were throwing out, etc. Very nice team there.
Staff was friendly and helpful.
Given the building is 2-stories, it would have been an outstanding experience had there been a freight elevator.
Expencive i wish you would offier a military discount or something other than the price it was exelent but i guess you get what you pay for
the staff were polite and extremely helpfull
called ahead of time for a down stairs storage when got there none was available
kudos to Aaron and his staff...
Edwin and Josh were exceptional to work with. Friend, professional, and very helpful. Thank you. Highland/4th Ave... In Chula Vista, CA
Staff was very professional, helpful, and friendly. Excellent experience.
Edwin was great and so was red haired gentlemen.
The assistant mgr. in Topeka, Ks. was particularly helpful and made the experience as pleasant as possible. All-in-all, it was very good at both ends of trip.
The peolpe at the front desk was always nice and helpful. Thank you for your good services.