Customer Reviews for U-Haul Moving & Storage of Chula Vista
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Chula Vista
Rented a 26 foot box truck to move a collection of motorcycles. Truck had difficulty finding gear within miles of leaving the UHaul store, shifting from high to low gear randomly. Noticed the truck had over 190,000 miles on the odometer. We loaded the truck, and headed for our destination...just 24 miles away. 8 miles into the drive, the truck began to backfire and sputter. As we headed up a road with a slight incline, the truck lost power, and sputtered to a stop in the middle of a traffic lane. Highway Patrol showed up, and guided traffic around the truck. As fate would have it, the skies opened up with heavy rain and winds. Called the Uhaul roadside service center....took 60 minutes for the mechanic to show up. Diagnosed the truck with a bad crank position sensor, and stated that Uhaul didnt want to fix it on the side of the road. Had to wait another 60 minutes.....for the tow truck to show up. He towed the truck to our destination, and we finally unloaded at 6:30pm....five hours later. Uhaul still charged me for use of the truck AND miles. Ended up renting a 17 foot truck the next day to finish the job....which had 160,000 miles, and wandered back and forth across the road. Steering system was beyond worn out. Overall, I don't have a favorable view of Uhaul's equipment and maintenance practices. Roadside assistance operators were great, responsive, and helpful. Text message updates were also helpful.
It was extremely fast and proficient. Great customer service too!
Most squared-away U-Haul facility I have ever used. Clean, organized, efficient. The two young gentlemen who manned the facility were fast, efficient, and extremely respectful of the customer...can't say enough good about them. OUTSTANDING JOB, GENTS!!!
I would say when my granddaughter & it picked up the u-haul it was past 6:30 pm & my only complaint was they didn't go over anything on the vehicle as how you adjust the mirrors or ? Just handed us the keys & off we went not knowing where anything was as it was dark & difficult to find buttons. I would suggest for the safety of the vehicle & the customer that this be made a practice. The employees were nice to us just I think too busy as it was close to closing!
Service was great. Truck was old and used way too much fuel. This is coming from a truck driver.
Faster customer service. It is a busy store and there are not enough employees. To be fair, representatives provide good customer service
Light inside truck did not wok, bulb was burnt out.
Estimate of how much fits into truck is totally inaccurate, had to make two trips, causing sn increase in my mileage, gas and helper costs.
everything went better than expected!
Wonderful Service and cheap prices!
You screwed me with the location change.
You made me leave my car in the street next to the Mexican Border.
You couldn't get the name of the bill correctly. I had to travel 15 miles out of my way and the truck you said you had for me wasn't there. Then you made me drive to a different u haul to get the truck.
This is the worst experience I have ever encountered with your company. I really hope I never have to use you again.
There were random suspicious men standing in the street in front of the facility. It was in a bad part of town and I felt very uncomfortable walking up.
Overall great experience!
This was a smooth and easy process!
Friendly and informed service representatives. Thank you.
The equipment ran well but the truck was very dirty. Still, you have gained a customer in me.
A little more customer parking would be great, but I realize the lot is small and restricted.
Great service all around that's why I always return it. Keep up the good work.
Not very friendly. Looked like a bunch of kids working there. They dont explain anything about the equipment.
great service I will again next Friday I need a discount pls:-)
Quick and friendly staff, no hassle while returning the Trailer I rented. Thank you very much for an outstanding service.
The location was great, but the trailer leaked and got my stuff wet.
Stay as helpful and polite as you are!!
Great crew. Very helpful with rental and packing material. I will use them again when necessary.
When we first arrived the man that helped us mentioned that a hold would be put on my daughters card but when we bring the truck back and pay with cash the money would be put back on the card immediately. When we came back the man who helped us name Justin told us it would take 24 hours although I was initiall told immediately. We do not appreciate the workers lying to us. Also, we were told that we had to bring the truck back with the same amount of mileage it had. On the paper it said 5/8 however, the truck was only half full. After we brought it back they charged us $10 more than what was initially said. When we go mad another work, a black woman that wouldnt give us her name, accused us of being hostile. First of all, no one was yelling or cussing at her. We were mad and were trying to figuring out why they were trearing us poorly. Second, you dont talk to customers that way. When we asked Justin the name of the man who had helped us when we first got there he said he didnt know. We asked if is name was on our paperwork and he said ' I dont know'. If he doesnt know why does he work there. The whole entire time we were talking to him he was starring at his conputer screen trying to ignore us. I dont appreciate the employees lying to su, calling us hostile, or ugnoring us when were talking to them. It is rude and unprofessional.
everything was great untill I couldnt start the truck. I had to wait 2 hrs for assistant.
I called for a truck and got an answering service instead. At this point the entire transaction went in the toilet. I reserved a truck. Arrived in the morning. The truck I had reserved was in for repairs they offered a smaller truck. I have 8 employees at the job site receiving 18 dollars an hour and they want to give me a little truck that can't do the job. We all have pickups I use their trucks and your baby truck. Cost to my company 800 dollars. You offer me a fifty dollar rebate. You were a good company one upon a time. What happen to you
Have additional staff on duty for returns.
Great job,,I rent there many times!!
My only comments relate to the truck. I wish it had more insulation for noise and cruise control.
Attention to detail and friendly personnel, overall great service.
The customer service is not very good at this location.
Always had a great experience here for tow dolly rentals and gas purchases. Knowledgeable and friendly staff.
I feel like part of the family with all the employees,and it`s excelent
I reserved my 26' truck about a month in advance and the day night approx 8 pm I get a call and told there are no 26' trucks available and I could have a 20' with a 6' 12' trailer for the same price but the location is 15 miles from my house so this was all a huge inconvience and poor management of the equipment availability ...
The Chula Vista 4th Ave location is superb. I've been renting trucks there for many years!!! Very efficient and responsive staff!!!
Front desk staff super helpful. Think I was helped by a gentleman called john. Really helpful and proficient. Pleasure using your company. Good work and keep it up.
Very happy with the help provided we were able to return the equipment in less than 5 minutes.
Nothing to improve on really. The return literally took about a minute. I didn't even have time to open the door and an attendant was there to greet me and check the mileage on the truck. He showed me the app on his phone that calculated my over mileage charge, and that was it.
THE STAFF PROVIDES ALWAYS EXCELLENT SERVICE. I HAVE BEEN USING THIS LOCATION FOR SEVEN YEARS. IN PARTICULAR THE MANAGER AS WELL AS I BELIEVE HIS NAME IS GARY . YOURS DR BERGEL
Sweep out the debris and scraps from the last renter. Check for burned-out lights on the sides of the trailer.
The person on the receiving end was very unprofessional, acted like it was not his job to help me , l had to disconnect the tailed and leave it .....l also called the main office here in Miami and was told l would receive a call back by the person in charge of Customer service no call. I truly feel side stepped and the company doesn't care just the money.....no thanks , l am a Veteran , will never use this company again...
Need more people at front desk. Arrived at location with my reservation and still had to wait more than twentyfive minutes.
We went and dropped the truck after working hours.
I have rented several times from this location, but this particular visit really stood out from the rest. Justin Jose went above and beyond his line of duty. He was knowledgeable and courteous (and quick too). He also provided excellent customer service and answered all our questions. He made our moving experience less stressful. Thank you Justin for your world class service!
Special thanks to the Manager Mr Lopezgomez for his help!
High Tech High Chula Vista
The staff were so friendly and helped me feel at ease when I ran into a problem ( my fault) that left me stuck there for 2 hrs. I kept apologizing and they kept saying "not a problem". Very impressive.
This was an amazing company to work with. I have used Uhaul in the past but it has always just been "so,so" This time we had a few difficulties with trailer size and Michael Lopezgamez (general manager) took the time to help fix our issues without any hassle or extra fees. Him and his whole team here made sure we got the best deal, had all the right paperwork to give to the military, and the best trailer for our move from San Diego to Oklahoma. I really appreciated the respectful and professional manner that they had shown for all of their customers.
Don't have Jeep wranglers as an option if it's not an acceptable tow vehicle. I wasted two hours switching vehicles around after I booked online and it let me choose the jeep as an option.
Justin Jose has given me & my family excellent customer service, the best we've received in a while. Truck was ready to go, felt like vallet service. He has a bright attitude & explained instructions thoroughly. You all should be proud to have him on your team. Thank you for your wonderful service!
Truck was very clean - but engine ran very rough - sounded as though engine was not changing gears - as though it would die at any time (but it didn't die). Employees were excellent - very helpful and professional. I would use this facility again.
Good customer service and definitely go back
Ensure that the item ordered is the item available. I ordered a pick up and got a van. The linkage to the transmission sounded as if it was ready to slip out! From PARK to REVERSE or DRIVE.
I was charged for two days instead of one. Luckily, I looked at my receipt and caught the error. I am assuming that this was an unintentional error. Hopefully, it was! I would be very disappointed to find out that others have also had this problem with their contracts.
Truck inside was very dusty but overall great experience
Excellent service from beginning to end.
Good customer service. 2nd time I have used them and it was a good pleasant experience.
Very quick and professional. No improvements needed.
Great staff. Very knowledge Very efficient. Very quick to pick up and turn in
A little hard to access the facility, but good people.
Good morning. Yes I recommend to anyone who needs anything for u-haul. I
Michael was so very nice. He helped make a stressful siaution pleasant.
Awesome employees! Friendly and incredibly helpful! We always use this location and plan to on our next move! Thank you !!
No comment. Every thighs are good. Keep up the good job.
This was the most horrible experience in my life! First thing I put my credit card info and Uhaul still charge me 80.00 dollars then instead of returning the pick up truck next day I kept it for another day call them the following morning my return only to find an email sent to me warning me about tow truck coming to recuperate the vehicle!
I called "immediately" as the manager Miguel wrote in the email by the way this Uhaul is located in highland and 4th Chula Vista. Only to find an operator from Uhaul and not Miguel.
I left a message to him saying I'll return the pick up next day.
Miguel starting charging the card many times. Next day I came and talk to another customer service person He suggested using the weekly rate because I had too many miles and it will cost me less. I took the pick up truck with a weekly rate only to receive many more charges to the card and some were return back. As a result my bank cancel my credit card because they couldn't figure
Out what was happening.
I Dont Have My Credit Card Anymore!
I return the pick up truck after the week of course the money was already out and the invoice paid.
I just want you to know I had been a customer of Uhaul for more than 5 years this treatment is so unjust and I want to vomit every time I see michael the manager the most unprofessional manager I had ever done business with.
First trailer lighting failied test. Second trailer lighting failed during operation. Very friendly staff though and made the experience positive. Safety chains excessively long, occasionally rubbed on tarmac.
Outstanding customer service...
Even tho I reserved in advance and they had about 30 tow Dolly's
it took about an hour to rent the equipment and i was the only customer. I paid and waited outside for 20 minutes and had to walk in and remind them a couple if times that I was waiting for equipment.horrible service. I wasted an hour and half which costed be $200 dollars because that costed me an appointment I had scheduled. I lost money and time. Again I reserved in advance. In Indio (92201) you can pick up equipment and drop it off in a heart beat. Aesome service in Indio CA of Hwy 111..
The staff was friendly and the Service was fast and efficient. My wait time was minimal.
Always Exellent Service @ this location! Thank You.
Ur prices are not that good. You have a lot of hidden fees. I rented a pickup truck for $19.99 & a tow dolly $54.95. And my total was $117. 00. Dirent even use a lot miles.. I probably won't recommend it to my friends and family
Friendly and helpful staff, can't complain about the rates, location was perfect for my destinations.
Overall a good experience
Check and inspect the vehicle prior to renting them out. We almost got stuck on the freeway because the battery was dying.
Very happy with the service. Thank you.
Great experience with this location and with the two friendly gentlemen working there. They were professional and well suited in Uhaul uniforms.
The employee overslept. My reservation was at 7. They arrived to open at 7:30
Truck was old, drivers seat belt floped in the wind while driving ( did not tighten up), AC worked but blew warm, and the right mirrors were losse so you could not use them.
I had a very pleasant experience as always. The Staff is helpful. The Vehicles are huge and the overall experience was great. Thank you again U Haul another successful move.
Staff is courteous. Rental pick up and drop off was processed fast.
Staff was very helpful and friendly.
The trailer I rented was the wrong trailer for the application. The gate oppening was not large enouh to accomodate the vehicle I was trying to tow. I ended up having to tow the vehicle and the rented trailer was wasted.
I didn't go inside so I don't know how clean it was. The person who helped us was friendly and efficient. The parking lot was unorganized with trucks and cars everywhere - I couldn't tell where to park my car.
Checkout was quick and easy...in/out 4 mins
The staff is very friendly and hardworking. Im a regular custermer because of this. Thank you.
Pretty good except customer service reps looked like they needed more experience. Not exceptionally friendly but not rude. They may have been overwhelmed.
Staff was very helpful and pleasant.
The roof leaks in this place. My expensive mattress was damaged by water and mold. At first i thought they were going to take care of it, but i was told their insurance told me they cant help me because i dont have the original receipt. I will never use Uhaul again. This is the second bad experience in a row with them. Im done.
Fast, easy, no hassle and convenient! I'll rent there again.
Very happy with my overall experience.
Staff was friendly and professional
Van smelled STRONG like beer; Was charged for fuel even though I returned same as I left.
There was this big woman that checked us out. She needs to go back to school and get an education.
I was very happy with the service I received from
Aaliyah Madyun for the second time. I was glad to see that she was still there when I went in. She's professional, helpful and friendly. Moving is a bit--!!! especially at my age but Aaliyah made my day a little brighter.Thank You Aaliyah!!! (: Barbara Norton
Speed up check in and check out process a little
Waited while but I always use this location because
they always have a good inventory of equipment!
Trailer was ready. Access to location was easy. Pick up and return process was efficient.
Michael and crew are a great group-professional, accommodating, knowledgeable. The premises is always clean and orderly. A real go to place for U-haul services.
I really appreciate all staff is very friendly,and treat me like a family. thankyou to all staff
AZ to CA move. FANTASTIC people, premise is well organized, always clean, operates very efficiently very good value. BIG AT A BOY to everyone at this location.
I have used uhaul for years now at multiple locations in different states and this location in chula vista was the best so far very friendly staff!
the staff is friendly ,like a family with the customers, thank you to all the employees
the staffs were very professional and patient. Will definitely recommend this facility to my friends.
There was no elevator and the bigger units 10x10 were upstairs. This isn`t practical for those requiring a larger unit who are most likely to have more items and larger items at that.
Door was off hinges on pick up, u box loaded incorrectly on trailer. Staff was very accommodating but this was very inconvenient. Quality measures should be in place to prevent this issue.
Absolutely everyone at this facility was WONDERFUL GREAT OUTSTANDING. Your attention to detail and clients with all you offer was marvelous. When we need service again - we will be back.
First observation - knowledgeable, helpful, professional and friendly staff. Next the cleanliness with special not to the restroom-PREFECTO! Keep up the standards--it pays off.
I was dissapointed to hear there was only upstairs units available and no elevator but thanks to my helpers hard work effort we made it happen.
excellent, fantastic, did their best to help, even short handed, very pleasent
Box was not delivered, we picked it up ourselves with a rented U-Haul pick-up truck and trailer. Mike and staff where very friendly and helpful. This is a great way to move stuff. Worked well for us.
pretty good moving option
A hospitable and helpful staff who were very accommodating to our needs and who helped make our move a lot less stressful than it might otherwise have been. They are to be congratulated! Thanks!
Excellent customer service.
Our experience with UBox was excellent. Our belongings arrived on time and undamaged, and the price was fair. Who can ask for more?? Thanks!
There is no elevator, which is really big inconvienace when your storage is located on the 2nd flr and you have large heavy items.
Convenient, reasonable price and helpful staff.
Very good people, very profesional, storage site higly recomended
A terrible experience. The storage I rented for studio to 1 BR was so ridiculously small and unusable I thought it was a joke. I am STILL WAITING for my $102 refund!
When we picked up the box it was great the staff polite,when you guys lost my u-box it got me frustrated. To top it off it didn`t even get here on time.
The kids were uncomfortable with the line of day laborer types constantly approaching and asking to be hired to help
The U-Haul Corp. location manager, Aaron Collins, and his staff in Chula Vista, CA were outstanding! They accommodated all of our needs. We highly recommend the U-Box storage/moving concept!
My experience was fine !
Aaron was great !
They where very help full, accomadating. Don`t used a GPS to get there, cause you will see the sign with no way in, then you half to get of on the freeway.
Aaron and his staff provided excellent service... and followed through with me until my box was delivered safely at my new destination. Thanks!
Your manager, young looking one, was very courteous and approachable. Awesome! Rest of staff, too.
An excellent UHaul location with a very competent, knowledgeable helpful General Manager. A very good experience.
The staff at both end of the shipment were great to work with
U-haul.com listed this site as air conditioned but it is not. That being said, the staff is friendly and very helpful.
1. The U-Box was arrived at the destination about 3 days after anticipated.
2, The U-haul storage closest to our residence could not handle the U-Box.
Overall, good solution.
thanks - Mike
Great product and pricing beats the competitors
I booked this online and it said it was climate control and I found out after I rented the space that it was not. I am very unhappy and am looking for another storage place right now.
I have used the U-Haul in Chula Vista for 1 year and 3 months this time and also for a 1 1/2 year period in the past. The only reason why I left the facility is becasue I moved to OC.
Courteous and helpful. On time to drop off and pick up, made my move a lot easier than expected. Thank you
Very helpful and friendly staff
First delivery appointment was canceled, month`s rent was automatically charged w/out notice, but manager waived delivery fee and voided rent charge to make up for it.
All the staff were very accommodating and friendly...
I needed to make a change to my order that Aaron at this office couldn`t fix. He suggested calling U-Haul. Useless. Aaron took the initiative to call me and fix everything.
Everything went very well.
VERY pleased! Definitely recommend to anyone who needs to rent a truck or trailer, or needs storage. All staff always friendly. Thank you!!!
Thank you for accomidating us with the space we needed!
Upstairs storage with no elevator. Held back downstairs unit until pressed.
All staff were helpful and responsive! They assisted us to sort and address items we were throwing out, etc. Very nice team there.
Staff was friendly and helpful.
Given the building is 2-stories, it would have been an outstanding experience had there been a freight elevator.
Expencive i wish you would offier a military discount or something other than the price it was exelent but i guess you get what you pay for
the staff were polite and extremely helpfull
called ahead of time for a down stairs storage when got there none was available
kudos to Aaron and his staff...
Edwin and Josh were exceptional to work with. Friend, professional, and very helpful. Thank you. Highland/4th Ave... In Chula Vista, CA
Staff was very professional, helpful, and friendly. Excellent experience.
Edwin was great and so was red haired gentlemen.
The assistant mgr. in Topeka, Ks. was particularly helpful and made the experience as pleasant as possible. All-in-all, it was very good at both ends of trip.
The peolpe at the front desk was always nice and helpful. Thank you for your good services.