Customer Reviews for U-Haul Moving & Storage of Chula Vista
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Chula Vista
I would go with what works and move forward
I had a long day and a long week driving to California from philadelphia. Shane (an employee at the store) was very helpful and was polite even while I was rude with frustration from my travels. I would definitely recommend this store to anyone looking to work with uhaul.
The experience was average. Reservation process easy. Personnel courteous.
Cost or billing information not clear, a written proposal should be written at the moment of checking the vehicle out, and before swiping card.
Cash deposits should be well discussed ahead of time.
Vehicle was not cleaned all my storage containers where soiled with dirty.
Overall the experience was average and vehicle was ready when needed.
I can't comment on how to improve it anymore. I was very pleased that I could do my rental from Chula Vista instead of Lemon Grove because I live closer to Chula Vista and transferring my contract saved me a lot of time and gas. Thank you.
Helpful and friendly customer service.
I believe when you click on the pre-check in tab and provide all the info upfront, you shouldnt have to go thru all the same stuff when you show up? Whats the purpose of having pre-check in?
Guy at the register not friendly at all.
My only suggestion is NOT having Bags of Blankets and equipment customer is NOT asking for. They take up valuable space, and that's what we are renting, space for the stuff being moved :). Otherwise excellent product and service!
This location appeared to have the most equipment.
Although the line was out the door when I went to pick up the trailer, the staff was efficient.
The day laborers were too close to the entrance of your establishment. I thought they were too aggressive; they need to respect your boundaries.
Give the general manager the authority to help better and compensate customers with a VERY UNSATISFACTORY experience. I am very upset that I had such a bad experience, with such a big company, and was not able to walk away feeling satisfied or happy that the company cared to right the situation or compensate me for my HUGE INCONVENIENCE!
Staff were amazing.
First two trailers had electrical issues.
Third one was dirty and I had to clean. .
I rented a transport trailer. I have rented many before and never had one with a more obnoxious squeal and jerk around while driving than the one I recently rented.
As it was longer than my usual transport trip, I was extremely displeased to hear squeals of what I thought were bad brakes or wheel bearings. Overall it was a nerving experience and I felt a little unsafe.
Customer service was exceptional. Only reason I would consider renting again.
Ensure it is explained that the insurance does NOT cover the roofline prior to sale. Transmission was starting to go out.
Easy and friendly! ..continue doing that and they will be coming back to this location.
I put &20,00 in gas in the truck and only drove 80 miles and your company still charged me $7 plus dollars for gas. The truck drove ruff and the gage is not exact for the meter on the gas so I do not believe I owe for MORE gas. I have the receipt to prove what I paid for gas.
Everyone was very friendly and helpful. Quick professional service.
Check in was so quick and efficient!
Customer service from gary excellent. A+++++
When I first pulled up to the place, I was overwhelmed by the number of Mexicans looking for labor work. I did not need help that day, and I would appreciate it if the helpers were more controlled and not out in the open just looking for something to do. It made me suspicious of them...
The man who in the work yard who took care of me was very informative and had much knowledge of the equipment being rented. He did a complete safety check prior to my departure. I wish more companies hired such people who really look out for their customers. V/R Chuck TINKHAM
Quick and efficient service!
Front desk clerk needs to be more friendly, and person handing truck to customer needs to advise him your truck is ready. More people's skills. Clerk was Asian
The National City U-Haul where I was suppose to drop off the trailer was closed, at 9:00 AM, and no hours of operation posted. Therefore, I took the trailer over to Chula Vista where they at first were unsure whether they should accept it, but after asking their manager they did.
The process from beginning to end was flawless. Thanks for making this a very enjoyable move.
The attendant was extremely professional and helpful. I will definitely use this Uhaul location in the future.
I didn't get either person's name, but the gentleman that rented to me on Sunday and the gentleman that checked me back in on Sunday both had excellent customer service. I'd go back here anytime.
Continue to give wonderful customer service
Overall was outstanding. Even though they did not have the size of truck I reserved, they substituted a smaller truck and offered me a $50 credit towards the final bill since they failed to deliver the correct truck. That was very helpful for them to admit their mistake and compensate me accordingly. Will use them again if the need arises.
The entrance to the premises has poor direction.
More U-Haul sites need managers like Mike! Three trucks rented in four weeks and every rental was done customer satisfaction oriented.
Rented a 26 foot box truck to move a collection of motorcycles. Truck had difficulty finding gear within miles of leaving the UHaul store, shifting from high to low gear randomly. Noticed the truck had over 190,000 miles on the odometer. We loaded the truck, and headed for our destination...just 24 miles away. 8 miles into the drive, the truck began to backfire and sputter. As we headed up a road with a slight incline, the truck lost power, and sputtered to a stop in the middle of a traffic lane. Highway Patrol showed up, and guided traffic around the truck. As fate would have it, the skies opened up with heavy rain and winds. Called the Uhaul roadside service center....took 60 minutes for the mechanic to show up. Diagnosed the truck with a bad crank position sensor, and stated that Uhaul didnt want to fix it on the side of the road. Had to wait another 60 minutes.....for the tow truck to show up. He towed the truck to our destination, and we finally unloaded at 6:30pm....five hours later. Uhaul still charged me for use of the truck AND miles. Ended up renting a 17 foot truck the next day to finish the job....which had 160,000 miles, and wandered back and forth across the road. Steering system was beyond worn out. Overall, I don't have a favorable view of Uhaul's equipment and maintenance practices. Roadside assistance operators were great, responsive, and helpful. Text message updates were also helpful.
It was extremely fast and proficient. Great customer service too!
Most squared-away U-Haul facility I have ever used. Clean, organized, efficient. The two young gentlemen who manned the facility were fast, efficient, and extremely respectful of the customer...can't say enough good about them. OUTSTANDING JOB, GENTS!!!
I would say when my granddaughter & it picked up the u-haul it was past 6:30 pm & my only complaint was they didn't go over anything on the vehicle as how you adjust the mirrors or ? Just handed us the keys & off we went not knowing where anything was as it was dark & difficult to find buttons. I would suggest for the safety of the vehicle & the customer that this be made a practice. The employees were nice to us just I think too busy as it was close to closing!
Service was great. Truck was old and used way too much fuel. This is coming from a truck driver.
Faster customer service. It is a busy store and there are not enough employees. To be fair, representatives provide good customer service
Light inside truck did not wok, bulb was burnt out.
Estimate of how much fits into truck is totally inaccurate, had to make two trips, causing sn increase in my mileage, gas and helper costs.
everything went better than expected!
Wonderful Service and cheap prices!
You screwed me with the location change.
You made me leave my car in the street next to the Mexican Border.
You couldn't get the name of the bill correctly. I had to travel 15 miles out of my way and the truck you said you had for me wasn't there. Then you made me drive to a different u haul to get the truck.
This is the worst experience I have ever encountered with your company. I really hope I never have to use you again.
There were random suspicious men standing in the street in front of the facility. It was in a bad part of town and I felt very uncomfortable walking up.
Overall great experience!
This was a smooth and easy process!
Friendly and informed service representatives. Thank you.
The equipment ran well but the truck was very dirty. Still, you have gained a customer in me.
A little more customer parking would be great, but I realize the lot is small and restricted.
Great service all around that's why I always return it. Keep up the good work.
Not very friendly. Looked like a bunch of kids working there. They dont explain anything about the equipment.
great service I will again next Friday I need a discount pls:-)
Quick and friendly staff, no hassle while returning the Trailer I rented. Thank you very much for an outstanding service.
The location was great, but the trailer leaked and got my stuff wet.
Stay as helpful and polite as you are!!
Great crew. Very helpful with rental and packing material. I will use them again when necessary.
When we first arrived the man that helped us mentioned that a hold would be put on my daughters card but when we bring the truck back and pay with cash the money would be put back on the card immediately. When we came back the man who helped us name Justin told us it would take 24 hours although I was initiall told immediately. We do not appreciate the workers lying to us. Also, we were told that we had to bring the truck back with the same amount of mileage it had. On the paper it said 5/8 however, the truck was only half full. After we brought it back they charged us $10 more than what was initially said. When we go mad another work, a black woman that wouldnt give us her name, accused us of being hostile. First of all, no one was yelling or cussing at her. We were mad and were trying to figuring out why they were trearing us poorly. Second, you dont talk to customers that way. When we asked Justin the name of the man who had helped us when we first got there he said he didnt know. We asked if is name was on our paperwork and he said ' I dont know'. If he doesnt know why does he work there. The whole entire time we were talking to him he was starring at his conputer screen trying to ignore us. I dont appreciate the employees lying to su, calling us hostile, or ugnoring us when were talking to them. It is rude and unprofessional.
everything was great untill I couldnt start the truck. I had to wait 2 hrs for assistant.
I called for a truck and got an answering service instead. At this point the entire transaction went in the toilet. I reserved a truck. Arrived in the morning. The truck I had reserved was in for repairs they offered a smaller truck. I have 8 employees at the job site receiving 18 dollars an hour and they want to give me a little truck that can't do the job. We all have pickups I use their trucks and your baby truck. Cost to my company 800 dollars. You offer me a fifty dollar rebate. You were a good company one upon a time. What happen to you
Have additional staff on duty for returns.
Great job,,I rent there many times!!
My only comments relate to the truck. I wish it had more insulation for noise and cruise control.
Attention to detail and friendly personnel, overall great service.
The customer service is not very good at this location.
Always had a great experience here for tow dolly rentals and gas purchases. Knowledgeable and friendly staff.
I feel like part of the family with all the employees,and it`s excelent
I reserved my 26' truck about a month in advance and the day night approx 8 pm I get a call and told there are no 26' trucks available and I could have a 20' with a 6' 12' trailer for the same price but the location is 15 miles from my house so this was all a huge inconvience and poor management of the equipment availability ...
The Chula Vista 4th Ave location is superb. I've been renting trucks there for many years!!! Very efficient and responsive staff!!!
Front desk staff super helpful. Think I was helped by a gentleman called john. Really helpful and proficient. Pleasure using your company. Good work and keep it up.
Very happy with the help provided we were able to return the equipment in less than 5 minutes.
Nothing to improve on really. The return literally took about a minute. I didn't even have time to open the door and an attendant was there to greet me and check the mileage on the truck. He showed me the app on his phone that calculated my over mileage charge, and that was it.
THE STAFF PROVIDES ALWAYS EXCELLENT SERVICE. I HAVE BEEN USING THIS LOCATION FOR SEVEN YEARS. IN PARTICULAR THE MANAGER AS WELL AS I BELIEVE HIS NAME IS GARY . YOURS DR BERGEL
Sweep out the debris and scraps from the last renter. Check for burned-out lights on the sides of the trailer.
The person on the receiving end was very unprofessional, acted like it was not his job to help me , l had to disconnect the tailed and leave it .....l also called the main office here in Miami and was told l would receive a call back by the person in charge of Customer service no call. I truly feel side stepped and the company doesn't care just the money.....no thanks , l am a Veteran , will never use this company again...
Need more people at front desk. Arrived at location with my reservation and still had to wait more than twentyfive minutes.
We went and dropped the truck after working hours.
I have rented several times from this location, but this particular visit really stood out from the rest. Justin Jose went above and beyond his line of duty. He was knowledgeable and courteous (and quick too). He also provided excellent customer service and answered all our questions. He made our moving experience less stressful. Thank you Justin for your world class service!
Special thanks to the Manager Mr Lopezgomez for his help!
High Tech High Chula Vista
The staff were so friendly and helped me feel at ease when I ran into a problem ( my fault) that left me stuck there for 2 hrs. I kept apologizing and they kept saying "not a problem". Very impressive.
This was an amazing company to work with. I have used Uhaul in the past but it has always just been "so,so" This time we had a few difficulties with trailer size and Michael Lopezgamez (general manager) took the time to help fix our issues without any hassle or extra fees. Him and his whole team here made sure we got the best deal, had all the right paperwork to give to the military, and the best trailer for our move from San Diego to Oklahoma. I really appreciated the respectful and professional manner that they had shown for all of their customers.
Don't have Jeep wranglers as an option if it's not an acceptable tow vehicle. I wasted two hours switching vehicles around after I booked online and it let me choose the jeep as an option.
Justin Jose has given me & my family excellent customer service, the best we've received in a while. Truck was ready to go, felt like vallet service. He has a bright attitude & explained instructions thoroughly. You all should be proud to have him on your team. Thank you for your wonderful service!
Truck was very clean - but engine ran very rough - sounded as though engine was not changing gears - as though it would die at any time (but it didn't die). Employees were excellent - very helpful and professional. I would use this facility again.
Good customer service and definitely go back
Ensure that the item ordered is the item available. I ordered a pick up and got a van. The linkage to the transmission sounded as if it was ready to slip out! From PARK to REVERSE or DRIVE.
I was charged for two days instead of one. Luckily, I looked at my receipt and caught the error. I am assuming that this was an unintentional error. Hopefully, it was! I would be very disappointed to find out that others have also had this problem with their contracts.
Truck inside was very dusty but overall great experience
Excellent service from beginning to end.
Good customer service. 2nd time I have used them and it was a good pleasant experience.
Very quick and professional. No improvements needed.
Great staff. Very knowledge Very efficient. Very quick to pick up and turn in
A little hard to access the facility, but good people.
Michael and crew are a great group-professional, accommodating, knowledgeable. The premises is always clean and orderly. A real go to place for U-haul services.
I really appreciate all staff is very friendly,and treat me like a family. thankyou to all staff
AZ to CA move. FANTASTIC people, premise is well organized, always clean, operates very efficiently very good value. BIG AT A BOY to everyone at this location.
I have used uhaul for years now at multiple locations in different states and this location in chula vista was the best so far very friendly staff!
the staff is friendly ,like a family with the customers, thank you to all the employees
the staffs were very professional and patient. Will definitely recommend this facility to my friends.
There was no elevator and the bigger units 10x10 were upstairs. This isn`t practical for those requiring a larger unit who are most likely to have more items and larger items at that.
Door was off hinges on pick up, u box loaded incorrectly on trailer. Staff was very accommodating but this was very inconvenient. Quality measures should be in place to prevent this issue.
Absolutely everyone at this facility was WONDERFUL GREAT OUTSTANDING. Your attention to detail and clients with all you offer was marvelous. When we need service again - we will be back.
First observation - knowledgeable, helpful, professional and friendly staff. Next the cleanliness with special not to the restroom-PREFECTO! Keep up the standards--it pays off.
I was dissapointed to hear there was only upstairs units available and no elevator but thanks to my helpers hard work effort we made it happen.
excellent, fantastic, did their best to help, even short handed, very pleasent
Box was not delivered, we picked it up ourselves with a rented U-Haul pick-up truck and trailer. Mike and staff where very friendly and helpful. This is a great way to move stuff. Worked well for us.
pretty good moving option
A hospitable and helpful staff who were very accommodating to our needs and who helped make our move a lot less stressful than it might otherwise have been. They are to be congratulated! Thanks!
Excellent customer service.
Our experience with UBox was excellent. Our belongings arrived on time and undamaged, and the price was fair. Who can ask for more?? Thanks!
There is no elevator, which is really big inconvienace when your storage is located on the 2nd flr and you have large heavy items.
Convenient, reasonable price and helpful staff.
Very good people, very profesional, storage site higly recomended
A terrible experience. The storage I rented for studio to 1 BR was so ridiculously small and unusable I thought it was a joke. I am STILL WAITING for my $102 refund!
When we picked up the box it was great the staff polite,when you guys lost my u-box it got me frustrated. To top it off it didn`t even get here on time.
The kids were uncomfortable with the line of day laborer types constantly approaching and asking to be hired to help
The U-Haul Corp. location manager, Aaron Collins, and his staff in Chula Vista, CA were outstanding! They accommodated all of our needs. We highly recommend the U-Box storage/moving concept!
My experience was fine !
Aaron was great !
They where very help full, accomadating. Don`t used a GPS to get there, cause you will see the sign with no way in, then you half to get of on the freeway.
Aaron and his staff provided excellent service... and followed through with me until my box was delivered safely at my new destination. Thanks!
Your manager, young looking one, was very courteous and approachable. Awesome! Rest of staff, too.
An excellent UHaul location with a very competent, knowledgeable helpful General Manager. A very good experience.
The staff at both end of the shipment were great to work with
U-haul.com listed this site as air conditioned but it is not. That being said, the staff is friendly and very helpful.
1. The U-Box was arrived at the destination about 3 days after anticipated.
2, The U-haul storage closest to our residence could not handle the U-Box.
Overall, good solution.
thanks - Mike
Great product and pricing beats the competitors
I booked this online and it said it was climate control and I found out after I rented the space that it was not. I am very unhappy and am looking for another storage place right now.
I have used the U-Haul in Chula Vista for 1 year and 3 months this time and also for a 1 1/2 year period in the past. The only reason why I left the facility is becasue I moved to OC.
Courteous and helpful. On time to drop off and pick up, made my move a lot easier than expected. Thank you
Very helpful and friendly staff
First delivery appointment was canceled, month`s rent was automatically charged w/out notice, but manager waived delivery fee and voided rent charge to make up for it.
All the staff were very accommodating and friendly...
I needed to make a change to my order that Aaron at this office couldn`t fix. He suggested calling U-Haul. Useless. Aaron took the initiative to call me and fix everything.
Everything went very well.
VERY pleased! Definitely recommend to anyone who needs to rent a truck or trailer, or needs storage. All staff always friendly. Thank you!!!
Thank you for accomidating us with the space we needed!
Upstairs storage with no elevator. Held back downstairs unit until pressed.
All staff were helpful and responsive! They assisted us to sort and address items we were throwing out, etc. Very nice team there.
Staff was friendly and helpful.
Given the building is 2-stories, it would have been an outstanding experience had there been a freight elevator.
Expencive i wish you would offier a military discount or something other than the price it was exelent but i guess you get what you pay for
the staff were polite and extremely helpfull
called ahead of time for a down stairs storage when got there none was available
kudos to Aaron and his staff...
Edwin and Josh were exceptional to work with. Friend, professional, and very helpful. Thank you. Highland/4th Ave... In Chula Vista, CA
Staff was very professional, helpful, and friendly. Excellent experience.
Edwin was great and so was red haired gentlemen.
The assistant mgr. in Topeka, Ks. was particularly helpful and made the experience as pleasant as possible. All-in-all, it was very good at both ends of trip.
The peolpe at the front desk was always nice and helpful. Thank you for your good services.