Customer Reviews for U-Haul Moving & Storage of Chula Vista
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Chula Vista
Nothing. The service and courtesy of manager and staff exceeded my expectations considering that it seemed busy.
Once again I was very pleased with the trailer and the customer service I recieved.
Take the dolly out unless it is in the purchase
Great location and very helpful didn't get the Hispanic girls name or the Asian guy name but they took good care of me. thanks guys!!
If a customer doesn`t stay a full month, they should be reimbursed for the days they did not use.
Best customer service around and very helpful. Prices were great too. Everyone is very nice to work with. Best staff around. Give them a raise!!!!!!!!!! Show your appreciate for your staff. They deserve it.
make sure you take a picture of the gas gauge before you leave the U Haul location. I was overcharged free feel when I return the truck with the proper amount of gas
Find a way to lower cost per mile. A dollar a mile is outrageous
This place is cool. Excellent customer service. Ricardo was very professional and was very nice.
Everything was excellent, fast, friendly, efficient! Good value. Easy in and out!
They were very friendly and helpful. The box arrived much faster than anticipated, which was greatly appreciated
everyone was efficient and knowledgeable. It was truly amazing. Keep up the excellent work !!!
Staff was very friendly and helpful with all aspects of my rental.
Just dropped off the truck after hours. The 24 hour box was difficult to locate, however.
Uhaul people are great communicators and very pleasant to work with. I did experience a rather significant safety issue with the auto transport. On three occasions from San Diego to Toledo the drivers side securing winch failed, came loose/released and fouled the strap inside the winch mechanism. The winch was replaced in Flagstaff (great mechanic Marcus) and lasted until I turned in Toledo. It must have released between Carey,Ohio and Toledo. I checked all at every stop, but not the last leg. I consider this a huge safety problem! Most uhaul folks are going to be novice truck drivers and car towers and certainly don't need the extra hassle of continuous equipment failure. I worried the entire trip about this possible safety issue. Highly recommend that you put on a keeper pin or tamper device of some sort (audible or visual) that would let the driver know that the winch has failed or been tampered with. Your response will determine my future use or recommendation for U-haul.
Provide your rental trucks with a full tank of gas to begin with.
I can return a truck with a full tank. That's a no brainer. Please don't make me calculate how much gas I have to add on my last fill up to end up with a 3/8 filled tank that I was given at the start.
That's customer service. All rental companies do it.
The vehicle i received was running poorly, it had excessive vibration like it was going to fall apart when it would reach 50 mph.
Door locks were broken...key kept getting jammed. Called the store and they transferred us to road side assistance..which never picked up the phone after 30 mins. We finally had to do a work around to get back on the road to do our move. Wasted time on hold...not very happy as we didn't get the extra run we needed cause in total we lost 90 mins of valuable time. Disappointed!!
Staff was very polite. Helped me get what I needed to be on my way.
more parking please. other than that it was a fast experience, nice and friendly employees. great experience!!!
The initial person that rented the vehicle to me was just blah about the rental, no smiles, did not look either of us in the eyes...the gentleman that received the truck the next day was awesome...I did tell him about the way the other guy acted, he kind of smiled and apologized...forgive me for not knowing their names.
I come all the way frm imperial beach just to rent at this location.. they have the upmost costomer service possible..i ran into a lil tech issue & wasnt sure if it was related to tje recent wiring installmnt i had but the GM didnt hesitate to send his mechanic to fix the issue.. i myself work at a 5star corp hotel n let me tell.you that uhaul at this location by far recieve 10 stars for customer service / problem solving/clean equipment :)
Very kind and polite. Excellent service.
There is nothing this location has to improve on. I am very satisfied with the prodessional staff that day. I also want to thank the manager Mr. Fernandez who made the entire experience o returning the rental at else. Keep up the great service and thanks to the helpful and knowledgeable staff. You guys and gals are awesome!
You should offer military discounts for local, in town moves, just as you currently do for longer, one-way mkves. We military members frequently transfer from one duty station to another in the same town (to conserve defense funds (your tax dollars), and quite often these in-town transfers still require moving from one location to another. Thank you very much.
Nothing, excellent service. The general manager was great!
stellar staff. Outstanding return platform!
Equipment was diconnected from my vehicle before I even finished checking in... Fast and friendly service.
Store associates can use better or more training. Were not very accommodating seems to be in a hurry to leave and needed help from manager to complete basic task and general knowledge.
i just think the prices are a bit high for a few hours i got charged 93 dollars and honestly i think its too much maybe droping the millage price i dont know i remember when it use to be cheaper but anyways
Fire the manager Roberts in the San Jacinto houston uhaul location for not only terrible customer service overall but for not even performing his job correctly or legally.I got charged for a wrong trailer which he never gave me a reciept for, that I didn't even sign.I even spoke with even higher management which still didn't get me anywhere.NEVER AGAIN.Enormous waste of time, money, and energy.I would think twice if you're planning on using uhaul.
change the manager he is very rude with customers and some employees too
I would like to be ask if a ramp would be needed to put heavy appliances on the truck so I can have the option to rent it. I forgot completely to ask.
Charge less per mile.. Overall good prices and service.
it was great service,keep up the great service
This was the best Uhaul store I have been to.
N/A -- everything was clean and ready. and the personnel were very helpful.
The website list the rental van for 4 hours but in reality and a pleasant surprise I had the van for the entire day. I suggest doing the express check-in. I was in the office in less than 5 minutes. When filling up the gas, the guide pointed out by the staff was pretty accurate and allowed for not over spending when refueling the rental.
I was charged an extra day for a 10' truck rental. I had to call back and correct the next day. I was told I would be called back/credited. I was never called. I had to call again to have the funds disbursed to me. I will NOT be using uhaul again; it was very inconvenient to be charged more while i'm in the middle of moving.
Great experience. Thanks.
What experience? I called for price inquiry NEVER RENTED a unit. Please call me to rectify immediately.
I reserved a furniture Dooly and did not have it.
This U haul center is the best in San Diego county!! Always friendly, always helpful and extremely efficient!!
everything good ! all employees great, courteous and helpful -- polite. I have used this location many times.
fast efficient service thank you
great customer service from the reservation to the return. Thank you.
Very friendly and helpful. Rented there many times, always positive experience.
The day crew at this location exhibited excellent Customer Service. My online reservation was known, checkout was seamless as the equipment requested was inside the truck. I was in and out in less than 10 minutes.
Do they ever wash their trucks? The equipment was in good running order.
I will continue to use this location.
It was the quickest pickup and return I have every had with a rental.
very nice employees and very helpful.
Oil light came on at Springfield Mo. Took truck to uhaul repair center . They said too much oil was put in! This should not have happened.
The customer service was outstanding, the truck was clean. Overall I was super pleased
Everyone is polite and courteous, from picking up the truck to dropping it off. Thank you
the guy who checked me back in was awesome
You are the best! Very happy with our experience with you.
to check the AC, the truck I rented the AC was not working so I have all the windows open all the time and so the wind was blowing in inconveniently.
The gas tank was not half full as given in the initial report, it was 1/4 of thank left as i started driving. I returned the truck with over 1/2 tank full
My unit didn't come with a dolly.
As usual I had a wonderful experience with Uhaul at this location. Most especially the level of service, attention, and knowledge, of one particular team member named Justin Jose.... I've moved 4 times in the last two years and every time, even when I had a bad experience initially, Justin comes in and turns a bad day into smooth sailing. He exudes the confidence of a seasoned manager and if he isn't already one, he should be. Cheers!
The personnel were very patient and helpful with my being unable to make-up my mind of which size trail or I needed. Good attitude goes a long way.
I was really impressed with the staff, Justin, Shane and Jonathan were extremely helpful and friendly. They made the tiring task of moving not so stressful. Great job!!!
First time user of Uhaul service and super impressed by your service and complete line of available hauling products. Special thanks to your having special boxes for my five foot statue of St. Benedict and St. Joseph!
Congratulations to all your people who helped us make our moving smooth and easy!!!
Did not delivered What i had requested, on date and time of Réntal, Belice average
fast and easy the best part is that I didn't have to bother anybody with a truck I could very inexpensively do this on my own
change engine oil message displaying (though it was more of a reminder than a need), truck not very clean but passable. otherwise, all was good.
Another awesome experience with u haul thank you guys
Did not have any 24 in stock for one way travel. No other option was given. If I was not comfortable driving such a large vehicle I may have been arrayed with the large size.
I made reservations online and it gave an estimated pick up location for my 7am request. Decided to go their at 7am since their was no message that my location will be elsewhere. Location told me I wasn't on their system and he couldn't do anything for me and to try the bigger location on Broadway Chula Vista which was a 5 minute drive. After arriving their to see that they don't open til 8am. I called the 1-800 number and was directed to a location in Lemon Grove which was 35 mins away. I went to Lemon grove location to find out they don't open til 9am. I waited til 9am and was informed that they too don't have me in the system and equipment their wasn't available. He looked up my info and was told I have reservations at the Broadway chila vista location!! Already at a booking point I proceeded to Chula Vista again! I was able to get the pickup truck and auto transport at that location. By the time I hit the road it was 10am. This caused me to get stuck in LA traffic both ways! I planned for an 8am at the latest to leave San Diego for LA, and return to San Diego by 1pm!!! My return time as after 5pm!! The system and communiction (or lack their of) for UHAUL has caused me a lot of time and frustration and will use a different rental company for any future moves or transports!!!!
When I signed the contract the day before the gas gauge read 1/8 of a tank; the manager said it was just checked and asked me to verify the gas gauge before I leave. I came back in and told him the gas was NOT AT 1/4 tank like the paperwork stayed. He seemed perturbed that he had to start the paperwork over and give me a $27.00 credit.
The next morning (Sun 28 Mar) I picked the truck up before the opening time of 0900 and the battery was dead. I was on a strict timeline and this inconvenienced me over an hour and a half. I had to wait on roadside assistance which was great, but their policy is I had to let the truck run for 30 min. Then to make matters worse the two Dolly's I reserved online were not in the truck.
Location is great and they offer numerous rental options but this overall experience was poor.
Have better customer service or representatives willing to help and answer questions with correct answers.
Love this location!!! Will keep coming back
The entire staff is always friendly, professional, and efficient. I only rent from this location because they have provided superior service compared to others I've rented from in the past. Keep up the great work.
it seems you are busy on the weekends with people waiting on one associate. Perhaps it would help to have 2 persons on duty for the weekends to facilitate better, faster customer service. Other than that no complaints
This is the second time this guy(Justin) "helped" me and he's very disrespectful and he acts like he's doing me a favor he even throw me the receipt at the register. I felt disrespected and humiliated I know I should walk away at that moment but I need it the trailer for an emergency.
I hope you do something about it!
Day workers and homeless hanout around this location so they should have law enforcement come in a do a sweep.
Convenient and friendly. Explained all the details.
Lower mileage fee. Wendl & & African American lady excellent customer service however someone called me on early return & was very rude those to save the day
I was extremely satisfied and would rent equiptment anytime. Thanks u-haul
None it was great people we're excel above all
Would not change a thing. I had never rented a hail before was concerned about the rates and maneuverability of truck.. The rates are very very reasonable, I reserved it on the 800 line. Very easy, pick up location the associate that helped me was helpful and super nice she answered all my questions and I even bought some things at the rental location. Super clean and nicely organized. The truck as 15foot was easy to drive and the mileage wasn't bad. Would absolutely positively rent one again. Made my move sloppily MUCH easier.
I like the expedited check out and return of vehicles. Very efficient and friendly service. Thank you!
Not only is this a great location and facility but the crew - each and everyone of them - are OUTSTANDING.
Keep up the smiles and over the top attitude.
Only thing I had trouble with was parking.
Friendly and informed service representatives. Thank you.
I feel like part of the family with all the employees,and it`s excelent
Michael and crew are a great group-professional, accommodating, knowledgeable. The premises is always clean and orderly. A real go to place for U-haul services.
I really appreciate all staff is very friendly,and treat me like a family. thankyou to all staff
AZ to CA move. FANTASTIC people, premise is well organized, always clean, operates very efficiently very good value. BIG AT A BOY to everyone at this location.
I have used uhaul for years now at multiple locations in different states and this location in chula vista was the best so far very friendly staff!
the staff is friendly ,like a family with the customers, thank you to all the employees
the staffs were very professional and patient. Will definitely recommend this facility to my friends.
There was no elevator and the bigger units 10x10 were upstairs. This isn`t practical for those requiring a larger unit who are most likely to have more items and larger items at that.
Door was off hinges on pick up, u box loaded incorrectly on trailer. Staff was very accommodating but this was very inconvenient. Quality measures should be in place to prevent this issue.
Absolutely everyone at this facility was WONDERFUL GREAT OUTSTANDING. Your attention to detail and clients with all you offer was marvelous. When we need service again - we will be back.
First observation - knowledgeable, helpful, professional and friendly staff. Next the cleanliness with special not to the restroom-PREFECTO! Keep up the standards--it pays off.
I was dissapointed to hear there was only upstairs units available and no elevator but thanks to my helpers hard work effort we made it happen.
excellent, fantastic, did their best to help, even short handed, very pleasent
Box was not delivered, we picked it up ourselves with a rented U-Haul pick-up truck and trailer. Mike and staff where very friendly and helpful. This is a great way to move stuff. Worked well for us.
pretty good moving option
A hospitable and helpful staff who were very accommodating to our needs and who helped make our move a lot less stressful than it might otherwise have been. They are to be congratulated! Thanks!
Excellent customer service.
Our experience with UBox was excellent. Our belongings arrived on time and undamaged, and the price was fair. Who can ask for more?? Thanks!
There is no elevator, which is really big inconvienace when your storage is located on the 2nd flr and you have large heavy items.
Convenient, reasonable price and helpful staff.
Very good people, very profesional, storage site higly recomended
A terrible experience. The storage I rented for studio to 1 BR was so ridiculously small and unusable I thought it was a joke. I am STILL WAITING for my $102 refund!
When we picked up the box it was great the staff polite,when you guys lost my u-box it got me frustrated. To top it off it didn`t even get here on time.
The kids were uncomfortable with the line of day laborer types constantly approaching and asking to be hired to help
The U-Haul Corp. location manager, Aaron Collins, and his staff in Chula Vista, CA were outstanding! They accommodated all of our needs. We highly recommend the U-Box storage/moving concept!
My experience was fine !
Aaron was great !
They where very help full, accomadating. Don`t used a GPS to get there, cause you will see the sign with no way in, then you half to get of on the freeway.
Aaron and his staff provided excellent service... and followed through with me until my box was delivered safely at my new destination. Thanks!
Your manager, young looking one, was very courteous and approachable. Awesome! Rest of staff, too.
An excellent UHaul location with a very competent, knowledgeable helpful General Manager. A very good experience.
The staff at both end of the shipment were great to work with
U-haul.com listed this site as air conditioned but it is not. That being said, the staff is friendly and very helpful.
1. The U-Box was arrived at the destination about 3 days after anticipated.
2, The U-haul storage closest to our residence could not handle the U-Box.
Overall, good solution.
thanks - Mike
Great product and pricing beats the competitors
I booked this online and it said it was climate control and I found out after I rented the space that it was not. I am very unhappy and am looking for another storage place right now.
I have used the U-Haul in Chula Vista for 1 year and 3 months this time and also for a 1 1/2 year period in the past. The only reason why I left the facility is becasue I moved to OC.
Courteous and helpful. On time to drop off and pick up, made my move a lot easier than expected. Thank you
Very helpful and friendly staff
First delivery appointment was canceled, month`s rent was automatically charged w/out notice, but manager waived delivery fee and voided rent charge to make up for it.
All the staff were very accommodating and friendly...
I needed to make a change to my order that Aaron at this office couldn`t fix. He suggested calling U-Haul. Useless. Aaron took the initiative to call me and fix everything.
Everything went very well.
VERY pleased! Definitely recommend to anyone who needs to rent a truck or trailer, or needs storage. All staff always friendly. Thank you!!!
Thank you for accomidating us with the space we needed!
Upstairs storage with no elevator. Held back downstairs unit until pressed.
All staff were helpful and responsive! They assisted us to sort and address items we were throwing out, etc. Very nice team there.
Staff was friendly and helpful.
Given the building is 2-stories, it would have been an outstanding experience had there been a freight elevator.
Expencive i wish you would offier a military discount or something other than the price it was exelent but i guess you get what you pay for
the staff were polite and extremely helpfull
called ahead of time for a down stairs storage when got there none was available
kudos to Aaron and his staff...
Edwin and Josh were exceptional to work with. Friend, professional, and very helpful. Thank you. Highland/4th Ave... In Chula Vista, CA
Staff was very professional, helpful, and friendly. Excellent experience.
Edwin was great and so was red haired gentlemen.
The assistant mgr. in Topeka, Ks. was particularly helpful and made the experience as pleasant as possible. All-in-all, it was very good at both ends of trip.
The peolpe at the front desk was always nice and helpful. Thank you for your good services.