Customer Reviews for U-Haul Moving & Storage of Clarksville

Rating:

5.0

Great Customer Service they are my go to rental place.

Rating:

2.0

The man didn't know how to check me in and he didn't do it when I was there so I had to take a picture of him and the keys to show that I turned it in a he said someone else was coming in and he will get them to do it.and he did not know how to work the app

Rating:

5.0

The 5x9 trailer with ramp rental needs to have a motorcycle chock option in the rental when customer is initiating rental. Also please give Paul and everyone there at this pick up location a 5 STARS ⭐️ for their assistance n friendliness!!!

Rating:

3.0

I know this is overall Uhaul policy, not necessarily the fault of this specific location. But when a customer is a couple hours late on a scheduled Tuesday return time, after being told by the drop off location’s employee to “don’t worry about it, just drop it off Wednesday” and gets charged $140 it gives the customer a bad experience. Also, if extended days are added by Uhaul to the reservation, the customer should have the option on whether to continue to use the optional insurance. Due to the fact I was already at my destination, I no longer needed it. Anyway. Kinda disappointed in my drop off experience.

Rating:

1.0

Charged me two days for a half day rental

Rating:

5.0

The staff here were amazing and awesome. Went above and beyond to help me. I would definitely recommend this facility to anyone. First rate!

Rating:

4.0

Have another exit onto a secondary street.

Rating:

3.0

When i looked up the price for what i rented it was $118 ended up costing me $170. Plus an additional $15 fee and you cant take the trailer off to run the vehicle through the carwash. Nice vehicle, would probably rent again but please be more visible on pricing. Also the chains are to long on the trailer so the drag on the ground.

Rating:

5.0

The double door to load and unload bigger furniture was not working. Needs fixing for convenience.

Rating:

5.0

The service tech was very knowledgeable and courteous

Rating:

2.0

The truck I used had many mechanical issues. The rear door took considerable force to close it , the truck was completely empty on fuel when we picked it up, the steering intermediate shaft was failing so every time you made a turn the shaft would clunk truck had a horrible exauste leak close to manifolds I feel as through these trucks should be better maintained. It was clean. But didn’t seem to be mechanically solid

Rating:

2.0

Rude employees. We had to park the U-Haul ourself. What if we would have hit another while backing up????

Rating:

2.0

I felt like I was working for them. What happened to the concept of customer service? All I got was, “You need to do this… you have to… go and… you have to install our app… “

Rating:

3.0

It wasn't clear that the storage unit would be a 2nd level storage unit. The front door where you pull up wasn't working. Had to get large items through he smaller side door. There was no lift available to bring the large items to the 2nd floor.

Rating:

5.0

Friendly service by staff

Rating:

3.0

The door to the storage area was not working, had to use the side door to bring in large items. The unit that was rented identified as a first floor unit but was actually an elevated unit up some stairs, an elevator option or at least a lift would've been welcomed.

Rating:

5.0

Give the gentleman who checked us in a raise please <3 he was so kind and respectful

Rating:

1.0

Mrs. Tonya is very rude she accused me of being a thief and my husband is in the military. It’s very sad how they conduct business I wouldnt go here the mean lady might accuse u next.

Rating:

5.0

Usually the U-Haul equipment I rent is in good condition; however, the 6’x12’ trailer I last rented was in poor condition. The exterior was beaten up pretty badly. Also, it looked as though the trailer had been overloaded causing the axle area to hump up. It’s time to recapitalize. Just a suggestion. The staff was excellent. Very helpful.

Rating:

1.0

Don’t force your customers to check in and out on an app. Some of us don’t do well with technology and would prefer to conduct business with people on site. Worst service in a very long time. Penske will retain my future business for sure.

Rating:

5.0

Customer friendly and efficient. Thanks

Rating:

5.0

Josh was great, provided us with a world class customer service experience that is rare these days! Thanks Josh, you are the man👊🏼

Rating:

5.0

This is the ONLY location in Clarksville I will use.

Rating:

5.0

Helped me with the trailer and showed me hpw to do everything

Rating:

5.0

All is great

Rating:

3.0

Not so much the location but the condition of the trailer. First, the passenger side fender was rusted and pieced together, the entire undercarriage was covered in red clay, including the tires and the inside was not swept out. Secondly, the double axle trailer has no jack..... unacceptable. I had to use my vehicle jack when i had to remove the trailer. Lastly, the trailer wobbled and swayed at anything over 50 mph. Something is wrong when a double axle trailer with the majority of the load in the front sways at that speed. I pull boats, rv's, utility trailers and my 6x12 covered trailer and it has never swayed like that. I am not happy at all with this product and would like a call regarding this. At this point, i will NEVER use another U Haul product. 407-310-8432 TJ

Rating:

3.0

It all good

Rating:

1.0

Ensure reservations are actually honored, inspect and clean equipment prior to rental, establish better priced mileage rates and standards (71mi cap for one way is way too little).

Rating:

5.0

N/A

Rating:

5.0

Excellent customer service, well maintained equipment. I would recommend this location to anyone I know! Thank you for a very wonderful experience.

Rating:

5.0

As busy as you all were this weekend and still pulled off top notch service to all your customers! I’m impressed! Definitely will comeback next time!

Rating:

1.0

The Uhaul app and checkout process is basically outsourcing the labor for check out to the buyer. After paying $1300 to rent a truck for 4 days the last thing I want to do is spend 15 minutes taking pictures of my truck, of the mileage, and carrying the dolly to where it needs to go while i watch 3 people stand around and do nothing. From a business perspective, the app makes total sense as you probably have to staff less at the site however from a customer experience perspective its kind of terrible. when I went to the desk the and asked to return my keys, the response was "you have a text on your phone follow the directions there"

Rating:

5.0

Great customer service and very nice

Rating:

3.0

Mr Bradley was very helpful and patient with us explaining how the the Before you go inspection goes. And thr return I section works for after hours etc. Very nice

Rating:

1.0

Units are inside a large warehouse type building. The small (inexpensive) units are in the middle of the building with stairs to get to them and then a hall to walk down to get to your unit. There is a cart for the ground level from your car to the stairs but then you have to carry it up the stairs and down the hall. The units with no stairs are more than double the price. All units are built on the same cement slab warehouse floor why stairs? I paid for a month but it was to difficult for me to do the stairs and hall over and over so I took stuff out instead of bringing the rest wasting one months rent.

Rating:

5.0

Great business and reasonable prices! Nice employees too!

Rating:

4.0

Actually they were helpful

Rating:

5.0

My overall experience with Uhaul was great,,,, excellent customer service,,, and I was waited on very quickly … I would most definitely refer customers to visit your store if they may ever need a storage unit,,, UBox,,, any type of transportation to move furniture or transport a vehicle…

Rating:

3.0

Better understanding of everything.

Rating:

5.0

Fast, friendly and truck was clean.

Rating:

5.0

Nothing. Rep was very helpful and professional.

Rating:

5.0

In the heart of Tennessee, a team stands unmatched in their professionalism and meticulous attention to detail. Their manager, a beacon of competence, was merely passing by during my check-in when he instantly spotted an incorrectly stowed ramp on the truck. Without hesitation, she rectified the issue on the spot, a feat that left me thoroughly impressed as I had struggled with it myself. This team’s dedication to service excellence is not just commendable, it’s inspirational. Their ability to anticipate and address issues proactively is a testament to their commitment to providing an exceptional customer experience. I wholeheartedly recommend this location, for here you will find not just a service, but a team that goes above and beyond to ensure your satisfaction. Truly, the best team in Tennessee! 👏

Rating:

5.0

This place is GREAT! Not even 24 hours of using them and they have done great for me. They didn't have any disk locks for me to have via their free lock deal, but they did allow me to use my regular lock until I can get the money to get one. I got a free month, only having to pay the 11 dollar insurance. More than pleased with uhaul already!

Rating:

5.0

Staff was very friendly, service time was as quick as could be. I would recommend friends and family to use the services provided. I will also be a returning customer in the future.

Rating:

2.0

The staff member I dealt with at pick up was very short with me and seemed frustrated by my presence. She was rude to me when I couldn't get the Uhaul app to load on my phone and said in a very snide tone "its probably your messed up settings". The ramp on the truck was too short which made for a steep trek into and out of the truck. The ramp also wasn't secured properly, so when I first pulled it out to set up to load, the entire ramp came out from under the truck. It took my wife and I over 30 minutes to get the ramp back on track. When I turned in the truck I told the associate at the counter about the ramp coming out and he said "thats how they're designed and this is usually a result of people pulling on them too hard". I don't understand why or how the equipment is not thoroughly checked prior to being assigned to a customer. I've used Uhaul at least a dozen times in the past 6 or 7 years and this was the single worst customer service I've ever received. I would be appalled if one of my employees spoke to or shrugged off a concern of one of my clients. I paid over $200 for the use of this truck for 24 hours with an additional $50 purchase of fuel to be treated like my concerns don't matter. Uhaul is historically the cheapest option when renting a moving truck, but the next time I need a rental I will heavily consider paying more to have proper and professional treatment.

Rating:

5.0

The manager went above and beyond to help us and made our day!! Great customer service!!

Rating:

5.0

Keep up the great work

Rating:

3.0

We had a hard time getting the truck in gear. I feel that all your trucks should be inspecting before renting them out. Will not use U-Haul again

Rating:

3.0

What I didn't like of the weight. It was too d*** long. You need to find More people to help. The weight was awful. I would not recommend it to anybody to go there. Because you got to Wade a long time when you when you got hiring 1 person 2. They took their sweet time talking to the people more than tried to. Good all of a customers too much talking. Let's talk to more work so to get people out... I waited over 45 minutes that it's ridiculous. I will go to another u haul next time

Rating:

3.0

Wait time was excessive. Not enough personnel for a Saturday morning. Otherwise, it was great!

Rating:

5.0

Quick and easy drop off

Rating:

1.0

The uhaul 'security officer on a Segway' almost ran into me and then got rude with me because I didn't move out of his way. He was coming from behind me and served around to cut me off at the front door!!

Rating:

5.0

I would highly recommend this facility to everyone. The staff there are amazing: helpful, understanding, patient and pleasant.. Thank you.

Rating:

1.0

The manager was rude and did not want to honor my online reservation. I had to call back and talk to an employee to get them to correct her mistakes. I have delt with U-Haul for many years and have never incountered such rudeness. She basically stated she was the manager and was there on her day off and shouldn't be having to deal with this. HORRIBLE customer service!

Rating:

5.0

The only problem was the lock holder isn’t even so it’s hard to put the lock on. But everyone was nice and helpful. And it’s very kind to have first month free because of the tornado!

Rating:

5.0

The only problem I had was that I had to go to another store on my reservation

Rating:

5.0

Staff experience and great to work with.

Rating:

3.0

Disappointed in the fact that the wall to my storage was kicked in from the adjoining storage room. My items were thrown around and several of my items were taken. I've used this storage facility before with no problems, but I guess there's a first time for anything.

Rating:

5.0

When you puch in the key-code to the side door- the dolly- door doesn't open from the outside.

Rating:

5.0

Such a wonderful friendly amd professional staff.

Rating:

4.0

Saw a few big bugs but overall I've been great with my service

Rating:

1.0

I wanted to upgrade storage room to a bigger unit. They store employee was extremely rude and not helpful at all. This led me to leave the uhaul facility and go rent storage else where.

Rating:

5.0

I had no problems, no bugs, or no mice so I am extremely happy

Rating:

5.0

The staff very helpful and understanding very pleasant and kind patient couldn't have had better service than what I have experienced at this location

Rating:

1.0

Staff is rude and act as though you are bothering them. Storage unit had a leak in the past causing mold to my things which the majority had to be thrown away. There is also a hole with mold on the floor of the unit. Some of the Insulation laying on the wire at the top of the Storage unit fell on my furniture and boxes along with black tar used to fix the roof of where the leak was. Manager at the Providence Uhaul did not care and again treated me like I was bothering her and was just trying to get me out. Went to sweep out the unit because I moved my things out and planned to be out by the 31st of the month. When I got to the unit there was a green band on it saying ready to rent. Went to the office talked to the manager and let her know. Asked if I was going to be charged because I hadn't swept it out. She said no I was done. When I mentioned again that I couldn't get in the unit she asked me when I moved my stuff out. Told her I had moved the last of it on Saturday night and she said that they weren't going to keep the unit open for a long time. It was only 1 day. Moved stuff out on Saturday and went to sweep on Monday. I still had 4 days left on the contract and they put it up for rent before the completion of the contract. I was never contacted about the unit or notified that it was being locked. They made the unit available knowing of the mold and hole in wood floor. Also, did not remove the insulation. I had that unit for about 10 yrs. I have another unit unit with my father's things which I am removing, I've had that unit for almost 3 yrs. They would not cover the damages and expected my insurance to pay for it. Why should I have to pay for something they were responsible for maintaining, meaning the roof with leak. Also, it was a climate controlled unit. Unfortunately, the Providence Uhaul makes all Uhauls look bad. I will never use another uhaul and will advise people not to use it either. I spent a lot of money to protect my things just to lose over half of it in the end. I am very angry that the things I was trying to protect are gone. Needs new management because the one there has no clue on what is going on there and how to treat people.

Rating:

1.0

Because I call the GM cause I got locked out and my dogs and I have stuff still in the hallway. She told me there was nothing she could do she didn't even try to come up there and see ifshe could help us. On the phone she was very rude to my sister and very disrespectful to also on the phone. I will be moving my stuff out of the storage on Saturday and cancel my contract.

Rating:

5.0

Ms. Patrick was always so friendly and helpful.

Rating:

5.0

I love Ms Monica she always so helpful just love it thanks guys

Rating:

1.0

My unit 759 collapsed damaging a lot of my things was told someone would come out to fix it last Saturday at 12 no one called waited until after 1:30 to just do things myself and found my property thrown everywhere broke not how I left my unit lady calls Wednesday I want to say with an attitude saying they have someone to fix I explain calmly that we had no more time to waste I was told 12 o’clock it would be fixed and no one showed up and my husband and son had to fix things so we could see how badly things were broken she caught an attitude and hung up I wouldn’t recommend to anyone I just wanted to get my what was left and not broke into my other unit and not have to keep paying for a unit that collapsed.

Rating:

5.0

Everything was great from receiving my storage unit to releasing it . The staff are awesome and so helpful. I will definitely come back. Thank you.

Rating:

3.0

It was ok the staff was great

Rating:

5.0

Everyone was so very helpful thank you so much

Rating:

5.0

I've never had any issues with the facility. The staff was always helpful, courteous and professional. Pricing was very reasonable. Would recommend to others.

Rating:

5.0

Went really well.

Rating:

2.0

Directions for access were incomplete of which panel to key in first then second. I never found the storage unit.

Rating:

2.0

There were roaches climbing on the walls in several hallways leading by to my unit on top of that head to be unload all my belongs outside b my home to ensure I didn't b being b any along with me the door on the side my unit by was on was broken therefore had to travel to opposite be end of facility to get my belongings will never use be this facility again

Rating:

1.0

Storage unit and size were overpriced. Having vagrants hang out so they could sneak in as you put your code in made it uncomfortable.

Rating:

4.0

I liked that it was climent controlled but it was too far from where I live and that's the reason for me to move out.

Rating:

5.0

The people they are so friendly and helpful.

Rating:

4.0

Was surprised with the 25 dollar charge for the recycle area

Rating:

4.0

Staff was very helpful and patient

Rating:

5.0

I trust U-Haul and people are nice and patients and understanding.

Rating:

5.0

They were very, very helpful, professional, kind and so pleasant. The facility and storage areas are very clean.

Rating:

5.0

Monica and her staff always go above and beyond. Thanks.

Rating:

5.0

Ms Mo and the crew are very helpful/friendly that’s why if u need and storage or Uhaul needs just go see Ms Mo and the crew they’ll get u rite . Thks Mo and the crew for the excellent service y’all always provide me with.

Rating:

1.0

They have the worst customer service at the Clarksville Providence location. I was told several different things about getting a lock cut off because I moved and did not take the lock off prior to moving. They do not return phone calls either.

Rating:

3.0

Doors need maintenance hendes

Rating:

4.0

My only comment is storage place only had very small storage rooms left and way long long in the back.

Rating:

1.0

Hinge not In good shape, hard to closed

Rating:

2.0

The first agent on returning the vehicle was very rude. He would not answer any of my questions and continued to tell me to use the link sent to me because everything was online! The link led me to a youtube video. The storage unit was not as I thought it would be. It does not look like a regular storage unit, more like a hole in the wall. I had to get 2 units to accommodate a 2 bedroom apartment. Renee was an absolute ANGEL! She was wonderful!

Rating:

5.0

Monic was extremely helpful and friendly. She is a great asset to U-Haul.

Rating:

1.0

I The first point of contact acted as if he didn't want to help me.

Rating:

5.0

If i needed them again there number one

Rating:

5.0

Monic was very polite, professional and helpful.

Rating:

1.0

I was mistreated I was lied to I was locked out of my locker even though I paid my locker rent hours were constantly changing without my notification I will never store my things with U-Haul ever again plus I found roaches in my items when I got them back out

Rating:

5.0

Love the staff. Very helpful

Rating:

5.0

I would recommend Uhaul to a friend

Rating:

5.0

Great place for temporary storage.

Rating:

1.0

I made a reservation and a toothless guy refused to give me a unit to rent. The unit given was smaller then a can of sardines. One employee helped, but not before the other wasted over an hour of my day.

Rating:

5.0

The UHAUL employee that helped us with storage space was extremely helpful, personable and professional. All while running the shop on their own as the only employee there. Young kid and very nice to work with, exceptional service and detail he showed. Glad to see this brand of employee at your facility, I will be a return customer to this location for any other necessary UHAUL related tasks.

Rating:

5.0

Everything that could possibly go wrong in my day yesterday did just that.... It wasn't until I got to u-haul that my day took a slight turn from the worst to being able to breathe. Your staff's kindness and helpfulness will forever be appreciated by me. Thank you for making the process smoothed from renting the truck, walking me through the rental process , and being able to get my things into a storage unit..... Sometimes, people don't realize how much of a blessing they are, even while they're simply doing their job! Thank you again....

Rating:

4.0

I would come back and get another unit if I every was in need for one from your company I was that pleased with my experience with your company thank you. Ms Burke

Rating:

5.0

Everyone was so friendly and did everything they could to help me and explain the process. Great staff

Rating:

5.0

Best staff ive ever had the pleasure of dealing with. Great customer service and very helpful. I highly recommend this facility

Rating:

3.0

Disappointed in the size and space of the climate control

Rating:

5.0

Most helpful and professional staff I have encountered lately. A pleasure doing business with the U-Haul office/location. Thanks!!

Rating:

5.0

Trucks were well maintained and clean . This is the best facility I have ever been to.

Rating:

5.0

👍🏾

Rating:

5.0

Cuatomer service was awesome

Rating:

4.0

Bring back 24 hrs access

Rating:

5.0

great

Rating:

3.0

It just wasn’t super clear where we could park. I also measured the storage unit and it’s not truly 8 feet. When I went to find another unloading area, two cars were parked sideways taking up 4 spots. So we ended up parking at the front and our unit was all the way in the back. We didn’t see any other unloading areas so if there were any, they weren’t well marked and nobody showed us any. People (some were employees) were smoking out front so nobody was paying attention to them. The person who ended up helping us get in did explain the check in process, but again, not super clear from any email I got initially. I would recommend this because of the price and location but everything else was just a little frustrating.

Rating:

5.0

The General Manger was very nice!

Rating:

3.0

Uhaul truck was outta gas and mother in law lost my keys to the lock. Other than that, it wasn't a bad experience.

Rating:

1.0

This account does not even belong to me. There was a mix up with another customer. Who’s name is Geraldo Rivera. The name isn’t even spelled correctly. Do better. We no longer have a unit at this property. Get my phone number off this account.

Rating:

5.0

Always Professional and respectful..

Rating:

2.0

They locked me out of my unit before I could move everything out, but they called me before doing so and were under the understanding that I would have everything out that night. We had to rush to finish packing up because it took the uhaul guy an hour and a half to show up so we could get the last load then stood over us watching us with his wife all the way till 10 o’clock. Absolute terrible experience.

Rating:

5.0

The staff was friendly, the storage units were clean, and I liked that my things were easy to get to if and when I needed them. Ms. Monic was very helpful and attentive!

Rating:

2.0

I was not happy with the size of my storage , I got a 5x8 uhaul and a 5x8 storage and I wasn’t able to fit all my stuff in storage . VERY upset .

Rating:

2.0

I made reservations for a 10×10 climate controlled. My reservations were lost i was stuck with a smaller non climate 10 steps high unit . Was yelled and denied van rental. No carrs on my side of the storage for moving stuff in have to walk way way around outside of the building. And no one offers any help worst place ever.

Rating:

5.0

This was an extremely well run Uhaul location. The premises was always clean and the climate controlled areas were actually climate controlled. This location was also free from bugs and other pests. I was also pleased with the wide selection and availability of rental trucks and trailers. The management team was also very polite and professional. Highly recommend this location.

Rating:

5.0

They help a lot with no problem

Rating:

5.0

Even tho I was super late with my u-Hual rental everybody was so nice and helping they made me feel like family will always use uhual for all my rental and storage needs.

Rating:

5.0

Can't say enough good things about New Prov Uhaul. I have been a customer since 2017 and they always deliver. Monic and her employees have taken great care of me each and every time. I would not rent any where else while living/staying in Clarksville. ***** Brian

Rating:

5.0

Very professional , caring, and helpful.

Rating:

5.0

The gentleman who helped me was courteous and professional. He took the time to show me each of the available storage units so I could make an informed decision. The facility is clean, well maintained, and truly climate controlled. Great customer experience at this Uhaul location.

Rating:

5.0

The Manager at this Facility is above reproach ! Five Stars ! Thank You !

Rating:

1.0

Rudest people I’ve ever met

Rating:

3.0

The facility is great but the staff and their customer service is at best lack luster

Rating:

5.0

It was a pleasent experience i do suggest getting a dumpster for duture customers that have things to throw away

Rating:

5.0

Excellent customer services..

Rating:

5.0

Always friendly and service is always top notch

Rating:

5.0

Professional staff at both locations. Meet all my needs and answered all my questions. Thanks.

Rating:

5.0

This will be only place I will ever us here in Clarksville ten area ,very friendly and convenient location.also very clean helpful.

Rating:

5.0

This place is great. I kept a climate controlled unit for almost 4 months. Everytime I went the staff were very nice. Checking in and out was a breeze and prices aren't bad at all on controlled temp storage units. Moving in and out was easy with all the u-boat style carts they have for you to use. Definitely recommend.

Rating:

2.0

Two things basic for self storage; lights and doors that work. This place had neither. I couldn't get my lock to work because the doors didn't line up. There are to many new storage places in Clarksville to recommend this facility.

Rating:

3.0

Staff could be more friendly and customer service oriented. They are very stern and curt with customers. They never smiled while I was there. And I booked online so all they did was show me to my unit.

Rating:

5.0

I moved my mom from Atlanta to Clarksville due to her declining health. I stored her belongings at the Uhaul in Clarksville. You made that time in our lives easier.

Rating:

1.0

The manager Monic sucks at upkeeping the facility. Every month I had to call and complain bc doors were broke and I was not able to access my belongings. Bot convenient. Store and manager are ratchety.

Rating:

5.0

Very clean and affordable

Rating:

5.0

Everyone there was very professional. Getting a storage unit, and checking our truck in was very fast and smooth. Definitely recommend.

Rating:

3.0

I didnt set u auto pay, that was a mistake. I was told they refunded my money sunday but its not in my bank account. I am not working and need that refund for bills thank you.

Rating:

5.0

No comment.

Rating:

5.0

If needed again I will use this company

Rating:

3.0

Good stuff. Thank you.

Rating:

3.0

Need to work on there customer service matter. Smile more more friendlier.

Rating:

5.0

quick & fast good service

Rating:

5.0

Great Service

Rating:

5.0

Very nice place.

Rating:

5.0

Perfect !!!!

Rating:

5.0

Great Customer Service Group

Rating:

5.0

Great team good services

Rating:

5.0

Monique and her team were exceptional in getting me the right vehicle and space form move... great location.

Rating:

3.0

My situation wasn't normal but the willingness and customer service was horrendous...i will never rent a unit fromthem ever again

Rating:

1.0

It was a terrible experience and the manager needs customer training. I wouldn't recommend this location to anyone and after this month, I plan to never use Uhaul again.

Rating:

5.0

Great customer service. Friendly staff. Helpful with all of my needs.

Rating:

4.0

quick service, easy to access with sign in

Rating:

5.0

Great service. Friendly staff. Helpful and understanding to my situation.

Rating:

5.0

Professional, diligent and accommodating

Rating:

4.0

Great

Rating:

5.0

Customer service was very professional Edgar was very patient and polite as well as the whole entire staff there very courteous and knowledgeable at what U-Haul represents I personally rate them above

Rating:

4.0

No comments

Rating:

3.0

Accused Me of having RODENTS... HOW RUDE... I HAVE NEVER BEEN TREATED SOOOO BAD BY U -haul Employees ,In My WHOLE LIFE Our Family ALWAYS MOVED WITH U - HAUL ! No matter what shape My Belongings are in

Rating:

4.0

Everyone was very helpful and supportive.

Rating:

5.0

very good

Rating:

5.0

excellent service and availability

Rating:

2.0

Ruined all my stuff because of a water leak.

Rating:

5.0

very satisfy

Rating:

5.0

Outstanding facility!

Rating:

1.0

My unit became roach invaded. Filed a complaint with customer care and spoke to a higher up supervisor. Basically nothing could be done and no one cared.

Rating:

5.0

Excellent service and staff was professionals

Rating:

4.0

Good facility.

Rating:

5.0

The staff here was awesome, they really helped me out when I was in a tight spot.

Rating:

4.0

The customer service at the New Providence uhaul was above average. All workers were respectful in their service.

Rating:

1.0

Is very bad experiences cos dey can't giv me d storage car.d so call manager is not at work on sunday dat is wat does people told me dat i cant put my tins inside.is very very bad .i ask for refund.

Rating:

4.0

Very secure. Had security cameras all around the building.

Rating:

5.0

The owner was very sweet.

Rating:

3.0

Auto pay was set up but never went through, when accessing my unit lights would constantly go out this leaving me in the dark, doors would often remain open and leaving the facility unsecure.

Rating:

5.0

We were treated like no other at this facility everyone was helpful and seemed to accutlly had some of the best customer service I’ve ever had. Something that most places have forgot but not yours

Rating:

2.0

Upon checkout there were roaches in my unit and there was a horrible smell lingering in the unit.

Rating:

3.0

Did not use Uhaul storage facility.

Rating:

5.0

Kevin and Haley were efficient and helpful; no waiting. Kevin offered assistance with information on local movers and directions-even going over a map with me. This is the best service I’ve experience

Rating:

5.0

The service was great, just didn’t like the long waiting time.

Rating:

2.0

Unable to speak to staff when u have a issue, was not a good experience

Rating:

5.0

Very nice staff . Felt well taken care of .