Customer Reviews for U-Haul Moving & Storage of College Park at Riverdale Rd
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of College Park at Riverdale Rd
Poorly ran, poorly monitored overall.
Uhaul`s late fees are too high! There were a few times I was late but receiving a $50 lien fee in less than 30 days is ridiculous. After two years of storing with UHaul I decided to end my contract.
It was ok but I am not going there again.
I would even come back to the same location if I have a future U-Hall need. Thank you very much for all the assistance. I look forward to my receipt from the debit card. Thanks.
Representative lost her composure and showed carelessness towards a professional profile and top it off by telling me she was aggravated and didn't give a damn. If my things were not on the truck i would had left for another location.
Britney Johnson, James Harrell have tarnished the uhaul brand. They were unprofessional disrespectful
Everything was great I was in and out with no problems in a timely fashion. I'll be using them again.
My storage room 129 had leaks n got on my furnitur with mildew i told facility workers did not get no assistance or no type of compiensation. My things was there for a year...will mot use again.
The young lady that helped me was very courteous, I think her name was Patricia, don't know her last name, but she was very busy that day and worked by herself, would probably be better if she had help, but she was very helpful and friendly.
there really is nothing more that can be done. the young lady there was professional in dress and manner. she was very knowledgeable about the business. I will continue to use this facility for my rental needs.
We rented a truck and put the gas back at the amount that was requested and was still charged the exta fee of 30.00 plus the gas fee. Our furniture and boxed items are wet due to leaking in the unit. a lot of our items we have to dispose of because of mold due to water damage. Get great customer service employees and fix the storage units.
Was rented unit that was in use, was moved to/billed for larger unit, charged late fee, told charges would be reversed, charged for larger unit and late fee 2nd month. DISSATISFIED.
Horrible service,i would never conducted service with uhaul again.
not very customer friendly. one of the employees need to be better trained, tried to over charge me for equipment rented.
Although the units need a lot of repair it is apparent the managers Susan and Ray care about the facility.
Susan and her husband was just what that facility needed. I will highly recommend them. I am definitely going to stay in touch. Will use that specific uhaul location again.
the facility is located in a good location..staff is friendly and knowledegable
Staff treatment was excellent.
Good management and clean facility
very friendly and professional. Thanks for your help.
I checked out of all three of my storage faciliies on 4-23-19 and I must say that my overall experience was good.
The staff was very friendly and helpful
GO to this location Customer Service At It`s BESSSSSSTTTTTT!!!!!!!!!!!
I`ve been storing my items there since 2003. Just recently, management would call everyday for payment although I asked them not to.
I had to close my space after 9 years. Thank you for the wonderful customer service I`ve always had at this location!
the service was good and helpful at a very needed time.
My sales rep. was Ms. Renee King. When I say pleasant she is one of the most nicest people I have ever dealt with. Thank you for hiring her.
At the Facility of 5691 Riverdale Road I had two Video Game Consoles stolen from me a X-box and a Nintendo Wii .
Julie Steve have great Customer Service….which is really rare these days. Thanks guys for aiding me in my transition. All your efforts are greatly appreciated.
I had a great experience with uhaul they were nice and friendly
Steve was one the nicest people I have ever dealed with. He made me feel like we had been knowing each other for a long time. He give excellent customer service. THANKS U Steve!!!!!!
Staff was very cordial and helpful I will reccomend them to everyone.
Ms. Young and Robert worked with me all the time they were very efficient and professional. I spoke with Julie a short time however she seemed very pleasant
This UHAUL facility is outstanding. Mr. Steve Vancour is a very courteous, knowledgeable, pleasant, helpful General Manager.
When I call in to the office and try to get information or help, I was consistanly given wrong information!
The staff were very courteous, knowledgeable, and helpful. Excellent experience.
Staff need more training, my time as well as others were watsed bc the staff barely knew their job. The female clerk was not friendly.
the staff was helpful and the hours were ok but the units were not well built ther were mold and insects everytime i checked my storage it wasnt protected from the elements
I find the staff to be very curtious,friendly and quick in service.
I have no problem with the storage facility itself. But I do have a problem with staff not owning up to mistakes.
My experience was great. Very curtious and helpful.
VERY POOR CONDUCT BY U-HAUL MANAGEMENT. ALL MY PROPERTIES WERE MISSING AND NOT UCTIONED!!
Great staff and nice facility
They went out of their way to aid us during a foreclosure move! We appreciate their assistance to extend us a day of rental and recommending a storage facility.
They were very friendly and communicated with us to ensure we had everything we needed.
Overall, my experienve was really great. The staff members were very helpful and extremely courteous. I am glad I chose the 5691 Riverdale Road location.
Adam and Mary Turner
The staff was quite accommodating and hospitable.
Great and friendly service very helpful staff
friendly and quick. they offered me a ride to airport that was nice. the car storage has one step high that was hard to bring a car inside.
Very Professional Prompt Friendly
Will be telling others about the rates
Managers on site were very efficient, respectful, and pleasant.