Customer Reviews for U-Haul Moving & Storage of Costa Mesa
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Costa Mesa
Trailer was poorly maintained, but I was able to complete my task without problems. The service was extremely slow. Few customers, but long waiting times.
Vehicle was well used but all personnel were very friendly, helpful, and accommodating. Was a very pleasant experience and I would definitely use this facility again or recommend them.
Excellent experience. Billy was helpful and reasonable and created a very satisfied customer! See you again.
The guys were really nice----made me feel better when i was concerned about driving a big truck for the first time.
The U-haul employees were top notch as well as there equipment. My problem was with the day laborers at the entrance and the exit to the facility. They don't understand the word 'NO'! The U-haul people did their best to get them off the property.
Very professional staff, led by the manager. Didn't except that much from that location.
A little difficult to park and get in and out of the locations due to lots of vehicles. But our first truck broke down on the spot and they had another one ready in minutes! That was great! Great customer services too and very clean store.
The employees were very helpful and friendly. The rental return process was streamlined and took no time at all! A suggestion...parking. My boyfriend had to park at the neighboring business to pick me up. Other than that, U-Haul was great!
The staff were all very helpful and friendly, and I was in and out very quickly on both the rental and the return. The pickup truck that I rented had only 292 miles on it...it was in perfect condition. Very positive experience.
have a larger street sign other than that everything was excellent assignment how about fronts really small can't see it from the street unless you're right up on it
I was disappointed that I could not change my mind and leave the trailer at the destination for an additional charge. Originally, I was told I could do this. It was never explained that I had to decide this before I signed the contract.
Everyone was great. Quick in and out. Thanks!
Just more parking for customers.
The young man that helped us inspect our truck when we picked it up & then helped us return our truck went above & beyond his customer service duties and was extremely helpful. I would drive out of my way to come back to this location because of him.
Fuel charges are nothing more than theft. Will never patronize U-Haul again. Never!!!
I came here because my initial pick-up location (Birch in Newport Beach) was a no-show by the owner. We waited for over half an hour before corporate found an available van for me in Costa Mesa. Luckily the CM spot was good and corporate offered a little credit to make up for the hassle.
allow sunday night returns to roll over to monday morning be for 7:a.m. at no extra charge as 5:p.m. closing on sundays is real hard to meet.
My plans changed during my rental and did not need to drive to Las Vegas from Orange County. When I tried to return my 1 day rental in Ontario, CA I was told that although I only put 50 miles on the truck that I would need to pay the entire 549.00 as if I dropped off in Las Vegas the next day with an additional 350 miles. My only option was to drive back to Orange County 3 hours in traffic to drop off at original rental location for just over $100. This was a ridiculous round about with 2 GM's at separate locations who did not want to take the rebate against their book / P/L. Total embarrassment for U-Haul! In the future, I will only use Uhaul as my last resort.
Fast, simple, and very friendly
Guy that runs this place is real arrogant and rude both on the phone and in person. One of those guys that thinks every customer is an idiot....but it is a real nice Uhaul location.
Great service and super fast. very professional crew.
Every other storage facility I have used before turned out to be a nightmare. My opinion all changed because of Tim, the mgr. at UHaul
I reserved the 24' uhaul online for Saturday morning at the Irvine location, because it said it was available there. The day before I move, I get a call from Tim at the Costa Mesa location saying the 26' foot truck will be ready in CM at 230. Well by that point I had all the movers set up for 11am to be in irvine. He said there was nothing he could do, everything was booked. So I make it work, because I don't have any choice, and reschedule all my movers to be ready at 230. I get a call from Tim again saying the guy with the truck is going to be late and we don't expect it to return until 4. You need to have a better reservation and return policy. There should be a 1 to 2 hour buffer to insure against people running late and ruining the next person's plans. I should have utilized the $28 insurance and crashed your truck into a pole.
Besides getting my reservation wrong everything else was alright
Tim at the pickup location was amazing. This move from Newport Beach to Denver was extremely stressful for my boyfriend and I but Tim made it less stressful and was so patient and helpful. I was at the location almost daily to pickup supplies as well.
A very smooth running operation... All your offices should run this smoothly
Everything was perfect, all staff members I had contact with were professional and courteous!
Uhaul provided a truck that did not have a working air conditioner. Heat from inside truck panel next to feet put out a tremendous amount of heat.
The Manager or Supervisor of this place have this place and his crew performing to WOW customers... and it is working.
I had no problems. Everything met expectations.
The staff and management at this U-Haul location handled our transaction with excellence !!! We had a not so good interaction with a different storage agency later in the day, that made U-Haul look all the better. You made a stressful day "unstressful" in the beginning and end. Thank you !!!!
The service rep who installed my equipment was very professional and helpfull. He checked and checked twice to ensure the fit was right. The guy at the front desk not so professional.
I needed toi pick the truck up at a location closer to where I needed it.
Allot better than my last experience here, things were mire friendly & much more efficient
The guy behind the counter (medium black hair) talked down to me like i was a moron, the two red headed guys walked right by me & ignored me completely for 10 minutes while i was standing there with a clipboard. The equipment was rediculously filthy, i barely touched the tow dolly and my hands were covered in black. I almost ruined the title to the vehicle i was buying because of all the grime on my hands... A little less attitude & a quick wipedown of the equipment would have gone along way with me.
AMAZING AMAZING AMAZING. I WANT TO MOVE AGAIN SO I CAN RENT FROM THIS LOCATION. TOP NOTCH!
Always seem to be 1 cashier short and often have to wait 5-10min in line.
Reserving on line is easy except for all the upselling!
Truck was VERY old. So old, I had to study the dash board to figure out how to work things. Very difficult to start when hot. Cranked and cranked until you thought the battery might die and then it would start. UNACCEPTABLE! Steering wheel was mounted 45 degrees off, so that the cross bar was VERTICAL when the wheels were pointed straight ahead. UNBELIEVABLE! Tread on rear tires was scary thin. UNSAFE! While driving at night on the freeway, interior dome light would come on for no reason and could not be shut off. VERY DANGEROUS! There is NO NEED for UHaul to rent such old, beat up, worn out trucks. You need to seriously update your fleet of 26' trucks. All that said, you never respond to these comments, so I don't know why I am wasting my time. Time to switch to Penske.
I always receive great service from this location. It's actually about 5 minutes further than another location from my house; however, I stilil travel to this location because of the great service. The office is fast, expedient, courteous and today, when I returned the vehicle, the gentleman was extremely professional, polite and intentional about ensuring my return was convenient - I wish I knew his name to call it out here. Thank you for the good job -- keep it up!
Man in charge was quick, smart, and friendly.
Will return to rent a truck in few days
Friendly and fast check in and check out service. Good value. Rented items were in excellent working order.
They became part of the solution moving . Thanks
Was running late for scheduled pickup and office called to check in on me, by the time I finished paperwork in the office the equipment was already hooked up to my truck and ready to roll. Return took less than 3 minutes
NOTHING! Excellent service. We had problems with the wiring on my car and could not get the trailer lights to work. They worked very hard to solve the problem, Very customer focused group.
the Uhaul truck 10 Ft. was parked so close to each other that it was hard to take it out from the parking stall. Also there was another person in front of us that took 30 minutes of my reservation time that I could have invested of traveling already.
Tim is always so nice and extremely friendly! I would recommend this location to anyone and would tell them to ask for Tim. Such an awesome representation of how customer service should be. I truly hope he sees this review!!
Make wider entrances and exit. Great customer service and a pleasure for their services.
Tell customers about how important the bottom set of mirrors are when changing lanes because of the blind spot in those big trucks.
Everyone was very cheery and made me feel very welcome. Thanks guys!!!
This is the best U Haul location I have ever used.
This is the only U Haul location that is ALL of the below listed.
- friendly (EVERY employee)
- clean and serviceable equipment
- efficient in paperwork and billing
I have used a variety of U Haul locations, and none has come close to matching this one. Whatever you are doing, keep it up!
When using a trailer for your vehicle, uhaul should always know what's good for a car and to not make an assumption on what they can or cannot do. especially me being a customer I don't know how everything works there, uhaul should be educated on everything they do there. Also I feel if they charge for everything then they should get the job done right, not charge me and then they mess up my vehicle. I felt overcharged and then messing up my vehicle made it a bad experience for me.
The return location was very helpful and understanding.
Tim the owner runs a tight ship. Excellent customer service.
You guys. Charge me $40 per extra days. That too much rip off
Parking is horrible, other than the lack of space to accommodate the number customers I had a great experience.
U-Haul truck was very clean, and ready on time.
Employees were very courteous and professional.
The guys were nice and all good.
Always pleasant, a very nice place to do business.
They seemed to be short on staff for the 1st of the month - long line which resulted in approx. 30 min wait.
You have a great team working there. I have had nothing but good things to say about your location. Thank you so much for a pleasant but very professional experience. I will give you a good yelp and tell friends.
I was over charged by almost double. I have enough things going on with the move that I am not pleased with having to chase down my money.
I know this info is valuable to the company and wouldn't mind giving some feed back. If i take time out of my day to help you, I'd like for there to be done sort of incentive for me.
Improve staffing to reduce wait times.
When I arrived the parking lot was pretty full so I immediately thought I was going to have to wait to get my truck. The employee ( Harley) who greeted me at the counter was quick and very professional and from that point in I had a great expience that continued all the way to the return ( I don't recall any other names). I will deffinently be recommending this location to others. Thanks!
Nothing, service was excellent - great job guys!
better directions. The map on line gives the boxes location.
The vehicle simply needed to be washed!!!!!!!
Nothing! Super efficient service...Thank you!
The service from the moment I walkie in door was awesome. Mgr. Tim made my renatal awesome by assisting with quickly location my howse key that I erroneously left on the UHaul key ring. Check out was expeditious and friendly. checkin was even more effective and friendly. Phone calls responses andassistance was awesome and appreciated.
Equipment was OK. The amount of space and parking for the amount of rentals processed was clearly constrained, however, the superb excellent customer service made this location entirely recommendable. Thank you.
after paying $ 400.00 for truck rental i had to go and clean winshield and mirrors to make my drive safer and create better visability. ???
Tim is great, handles everything.
Robert was awesome!!! Confidently competent and good natured. Enjoyed the truck pick-up process! Thank you!
Always excellent and efficient service. I highly recommend this location!
Nothing... Service was amazing!!! Thank you to the two guys who helped me and my wife get our trailer hooked up and on the road.
Even though my return time was 9am and I was not able to return til 930am I WAS NOT charged another day or any late fees that I'd been expecting. Return took under 3 minutes. Literally.
Very happy on our end.
Much better when compared to other rental
this location has gone from the worst to the best under the new managment. five stars
Insist the Hispanic gentlemen hanging out waiting for work stay off the driveway. I don't mind that they're looking for the only work they can find, but I almost hit three of them pulling in.
Stephen was real easy to get along with and made sure my bases were covered. I appreciated the professional but relaxed atmosphere.
unable to wash trailer (vehicles) at that location. trailer was very dirty/greasy.
Everyone was nice and good to work with. The young kid with the glasses had a little bit of a attitude and needs to reevalute his customer service.
Very knowledgeable personnel and good customer service
Went to Tustin in the past due to long waits at this location. Totally different set up and the most efficient U-Haul I've ever been to! Great job by management turning the boat around. Staff were helpful and quick.
Very nice men at this location. Prompt and efficient.
The first UV they offered was very old and dirty but kindly switched to a fancy brand new unit! Very nice! U-haul needs more units like this one.
I made a last minute reservation, and had no problems getting a truck, picking up or returning. Overall great experience...no complaints! Good job!
cannot imagine what else could have been better ...
The service at this location is awesome! I would highly recommend this location!
I was considering a rating of above average, as the parking situation is just horrible, but I was so please at how well the trailer pulled on the busiet road in soutern CA. I had to say excellent.
Everyone was super_ friendly, helpful, on-time. Great customer service. I could not have been more pleased. And the packing guys were magicians, polite, and fun.
Your policy on owning a telephone before you can rent a truck is discrimination and therefore illegal. The staff at this location are the rudess, most ignorant people I have ever met. They have no business being in a position that involves customer service because it is concept that they can not comprehend. I lost time and money due to the ignorance of your staff. I have been a customer at that particular location since 1986 and never have had a such a horrible experience as I had this past visit.
The employee just stared blankly at any question asked. The crowd of temps looking for work made me leery of stopping.
My experience with this U-Haul site was excellent. It was quick in and quick out, no hassles, everything was clear cut. No issues with the truck, it served its purpose well!
I have been going to this particular U-Haul for all my moving needs for years and would recommend it to anyone in the area of Newport Beach and Costa Mesa, CA
Courteous and efficient employees
Overall they get a A+
Ermestine R Smith
Nothing I was really impressed with the efficiency of the whole transaction ! Well done !
Thorough clean of the interior. The cab of the van smelled so strongly of pets. My husband with allergies couldn't even ride in the vehicle.
Super fast and windshield very clean, thank you!
Great experience from reservation to return of vehicle.
Nice to see sufficient staff on hand to cut down on wait time. Moving is stressfull and the service at this facility went a long way to relieving some of that stress.
everyone was really nice and professional. However the guy that check my vehicle back upon return was not friendly.
Long wait to pick up trailer - could have had more staff on hand.
Quick and efficient return process.
Great service and equipment!
The address is not very accurate. 2680 Newport Blvd is where you get the boxes, but the facility where equipment is rented is further down Newport Blvd. I was lost for sometime when I tried to navigate the written address.
quick, convenient, easy and flexible - no complaints from me
The facility is very clean,carts were always available, and the lights worked well. I saw an attendant on the premises a few times that I was there which was reassuring.
Stephan was very professional as he waited for us to make phone calls for information we should have already had in hand to complete the rental. Communcated well and checked for understanding.
Have support equipment on hand
Can't see any improvements as the Employes took care of all my needs & even saved me money on the Pads & Dolly with a deal. They were Great at there job & I will send & use them again if I move.
Nothing!! Everyone was helpful. It took 10 minutes (3 different times) to drop off my truck. Good Job!!
Kind professional very quick very satisfied thank you for making my move easier.
The gentleman behind the counter asked us about our mirror mishap and was sad to hear that the hotline would not help us. He gave us free tape for our dispenser and asked for our business in the future. good for him.
everything went well in a timely fashion
Equipment is clean, attitudes are great. Big problem is the wait at the counter. I have rented here many times, and there is always a long wait to check in. This time it was 30 minutes. That really is excessive. We had planned to be out the door with the trailer in 10 mins.
Keep doing what you are doing
20' van was too small for a 2 bedroom apt when told it would be plenty of room after explaining all the stuff we had. Size recommendation was incorrect and needed a 26' van.
Great experience overall.
everything went well. We always use this location. very satisfied.
The operation was a smooth running machine. Everyone worked together seamlessly and looked professional in their uniforms. EVERYONE was friendly and efficient. Whatever you're doing to train people, whatever new initiatives you've put into place, KEEP DOING THAT. It's working.
open the store earlier on a sunday morning.
There was an issue with putting a trailer on our Ford truck because of a Firestone tire issue. We wound up having to rent a truck which we unexpected and more expensive than anticipated. All in all the employees treated the situation well and very professionally.
Discourage people from solicitating for work infront of the business.
They are outstanding at this place. A pleasure to deal with them!
Customer service was very helpful and efficient with my questions
The entire process was exceptional. Easy to reserve, easy to pick up. 10 out of 10.
This place was amazing customer service. Very friendly. Clean
They were AWSOME
The truck was very dirty.
The drivers and passengers area in the truck was not cleaned, full of cigarette butts. The driver's side sunshade was pulled loose from it's fastener and would not stay up, falling down directly in front of driver while driving. Customer service check in person did not seem concerned.
Measure width of vehicle to ensure hauler is big enough to accommodate and avoid last minute changes and additional costs.
It was an absolutely pleasure renting from this location! A complete night and day compared to the previous location I "used" to rent from which was 126 Commercial Way, Costa Mesa, CA 92627 aka Rent1One equipment rentals. I had a horrible experience from that location and had been in contact a Uhual representative to express my disappointment.
2680 Newport Blvd in Costa Mesa/ Uhual had given me faith again in Uhaul and its service. Thank you!
Work was done fast and professional -- if ever back in the area and need a u-haul, this will be where I go.
Dealing with the experts at the Costa Mesa location was a huge relief after repeated rotten experiences with the location in Salt Lake City. The SLC crew made me wait over an hour because they didn't have my U-Box ready for pick-up, then failed to process my gypsy moth form when I used them again to move here to California. The team at the Costa Mesa location was on top of everything from the get-go. The called to set up a time, had my pick-up truck ready and loaded up with the U-Box and trailer, and I was on my way inside of 15 minutes. Always nice dealing with professionals!
My reserved equipment was not available but customer care did stand by the cash guarantee as advertised so that's a great thing.
The service at this location was great. Everyone I spoke with was friendly and helpful. The process of renting and then returning the trailer was very efficient and smooth. Great experience!
Only complaint is the vehicle smelled like smoke. It would be nice if your clients were not allowed to smoke in the vehicles!
The employee directed me to incorrect U-Haul after hours drop off approximately 10 miles and 45 minutes round trip out of the way. The truck had service lights flashing! They did not reimburse me for extra gas. Very unprofessional.
the service was excellent from reserving to pick up to drop off.
Very efficient and friendly. Good music too.
Staff was very nice and professional. They even went the extra mile to provide excellent service.
Again, the store was satisfactory in every way, and the person who helped me was very polite, friendly and thorough.
The service was great. I wan in-and-out in few minutes with the truck. My questions were answered thoroughly and in a professional manner. Definitely liked the whole business experience.
The manager, Tim, was exceptionally nice and helpful.
I appreciated that. I had a piece of furniture I wanted taken to a consignment store, so I rented a van and hired two helpers who were out side the U-Haul store.
Tim made sure I got the best guys.
I only had to go 8 miles rd trip. I filled the tank with
gas upon returning, but $11.85 for gas to go 8 miles? Obviously the previous person did not fill the tank completely.
Tim refunded my gas money. That was great customer service. Thanks again to Tim.
Thank you Chuck at Pompano Beach and those in customer service who ultimately made me a happy customer after my 2 week delayed shipment!
Too many sketchy homeless hanging around inside and outside the gates waiting to enter with you or exit with you.
The person I dealt with was very helpful and professional.
I could not get the gate to open, returned my fob 3 times - none of the guys knew the exact procedure and didn`t care enough to figure it out!
I checked several storage places in the area and found this to be the best price and helpful and friendly staff.
I`ve been using Uhaul for over 20 years. I`ve always had a good experience with Uhaul and will continue to do business with you guys. Thank you. Kurt Elfenbein
Later access hours would be nice.
Staff very helpful : Rand was very attentive. Thank you!
Tim went out of his way to help. I ordered 4 boxes and ended up being two more. he managed to get to more in perfect timing.
1 box seemed barely road worthy. The other 5 were in great condition.
Attacked my illegal mexican workers attempting to get in and getting out of the location. Horrible. I will never go back there. Ended up at a competing facility that felt safe.
I think it is a poor customer service to not have a dumster especially at a storage facility. And then to charge customers if they need to dump trash.
Worst Uhaul experience ever! Staff was beyond rude, would not honor Uhaul box prices, charged me for wrong size box, wrong invoice, RUDE RUDE RUDE!!
Brandon Pearce Johnny Fackrell were friendly, accommodating willing to work with us at every obstacle we ran into. The customer service that was above beyond the norm.
The local delivery company did not deliver and i was charged and now going through refund process. I would line the boxes with something to keep the sawdust to a minimum.
The Costa Mesa store was great aside from mailing a key in a regular envelope but the receiving site was terrible.
good concept. coordination to setup using the u-box was horrible.
rented unit 406. main gate wouldn`t open. had to hand carry my stuff to unit, then storage door wouldn`t close. Uhaul rep treated me horribly. wont rent for 2 years now. will be moving out.
good experince at the front desk
Estimated time of arrival to transport UBox from New York to California was inaccurate. Neither uhaul center could track boxes or give me an estimated time of arrival.
Tim Corey were very helpful.
Jason is my hero…he was very helpful.
I`ve used u_haul several times in the past and think they provide great service. I was amazed this time at how fast my u-box arrived at it`s destination. Thank you u-haul for a great job.
There is a sign posted at the exit gate that states: You must sign out before you leave or access may be denied! Unfortunately the office door is locked and no one responds when you knock.
Rude customer service in trying to find out details in closing my account. The service elevator was closed when we tried to move out without warning or notice. Will not recommend.
200 characters is not enough for my complaint. Terrible, rude and ignorant staff. I do not trust this staff or the workers. dirty, unlighten hallways and overall awful
I can in now way explain how bad an experience I had at this facility in 200 characters. If you want to know about this, Email me an address for a longer response.
Computers were down the first morning. Second time that has happened to me here. But staff helpful. We had 5 boxes they had to change out.
I have always been pleased with U-Haul`s services. Question: Is there any senior discounts for storage monthly rates?. Thank you for years of excellent services.
Debra Mitchell 619 942-8656
Horrible customer service. Had to call about 8 times to make arrangements for 1 u-box should not be this complicated. Will use other service in the future.
Manager was rude to me. I have been there the last 4 summers, probably won`t return.
all employees were very most notably Tim was thorough and thoughtful.
Door lock didn`t work and staff took a ho ur to charge my creidt card all the while the mangerTim at the costa mesa ands 55 fry was there but he was to busy talking to a freind to help..
The entire staff made moving and storing a very positive experience.
If there was an extremely poor box, I would have checked that. My issue is with the staff maintaining managing the facility.
The Uhaul team did an amazing job--and customer service was top notch
Staff was rude. The keypad on the wall is a major inconvenience. We moved out of our unit and notified the manager or employees, they were unprepared and unprofessional in handling the situation.
Very nice and helpful throughout the process thus far!
Awfull experience. Please have a manager contact me if you really care to discuss this never want to experience situation Mr. Bradley 949-350-3550
The staff was amazing! Everyone was helpful and patient when we had some issues moving items into the room!
Thanks for being our heroes and saving the day!
In fairness, the facility had just recently been purchased and renovation was on going.
At times I wish the facilty not the office necessarily were open later.
Due to the poor management by the previous owners, I had many issues with this location.However I still was displeased with the customer service I received even after the unit was under new management
very friendly and accommodating customer service person at the counter was exceptional
Difficult to maneuver a 26` truck within the confines of the storage area. Other than that the staff were extremely helpful and conscientious.
We used the facility for two months and it was a pleasant experience.
FRUSTRATING AND AGGRAVATING LIKE THIS CHARACTER LIMIT. SCREW UHAUL I HOPE TO NEVER NEVER NEVER DEAL WITH THEM AGAIN!!!!!!
The staff member Jeff who works at the storage place on Newport Blvd.in Costa Mesa was extremely nice and helpful. I will recommend this storage to my friends because of his service. Thank you Jeff!
You are just short of being sued. CEASE and DESIST from sending me any more notices.
Staff was friendly and helpful. Facilities were clean and safe. Excellent experience.
The Manager is great!! Excellent customer service.
Had to be the middle man between uhaul renting and storage unit company in negotiating the pricing and space I was promised. I was promised a larger unit that what I was shown.
No one could print us a receipt, no one could guide us for sending our u-boxes
Mike was very helpful and accommodating.