Customer Reviews for U-Haul Moving & Storage of Costa Mesa
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Costa Mesa
Thank you, we ended up keeping it an extra day and it wasn't a problem.
Nothing. Everything was done well.
The van pick up and drop off was a quick and pleasant experience.
Clean the truck cab, remove dog hair, food under the seat, pennies stuck in the cup holders, etc. Make sure the radio speakers aren't blown, fix the window leak, ensure the ABS and brake lights aren't going to keep coming on.
I wasn't supposed to be at this location to start with. I made my reservation at the Tustin store because it's near my house. I specifically asked if that's where I'd pick up the truck and was told yes. The day before I was supposed to pick up the truck, I got a call from the Costa Mesa store and was told that's where I needed to go.
clean and efficient return with these guys. Super costumer focus.
Everything was fine - no problems,
Terrible service from the inside staff. The man who runs everything to be exact. Kids who did the outside services and damage review were great. Overall terrible experience
Manger Reprimanded employee in front of me while they were trying to help me. manager was outside the building yelling through a window. We were told to park under blue tarp at the facility by another employee. The same Manager in his Audi told me I parked in his spot and that I should have parked my Rental truck against the wall. there were two other cars parked on either side of my truck. They had been there before I got there and were still there when I left. The manger also said that our parking job was the worst possible attempt ever. But he wasn`t going to make me move it since it appeared I was almost done. Hallways aren’t well lit. Carts are small. Numerous people were hanging out on the block wall from the motel next to the facility.
Fantastic experience. Everyone here is always very nice!
I went to my originally scheduled drop-off location and was told they didn't have room. They sent me to the one on Newport Blvd. I wish I was notified ahead of time. That was some extra time out of my day I wasn't planning on. The location on Newport Blvd was okay but there were a lot of "workers for hire" hanging around in front and that made me feel a bit uncomfortable as they were trying to flag me down for moving help which obviously I didn't need since I was dropping off the truck.
The owner was rude on the phone and inflexible. I will advise others to avoid this location.
nothing, everything was fantastic!!
I missed my move in date by a day, when i called the next day, there was no issue! I got my drive up 5x5 and it was clean on arrival.
THANK YOUFOR ALL YOUR HELP AND HELPING ME OUT
Everything was excellent!
Very disappointed with U Haul on my last truck rental. Made reservation 3 wks in advance and ended up having to settle for a smaller truck than had been reserved. We just barely got everything in...it was such a hassle :(
Shame on you U Haul.
This feedback is for overall u haul- they cancelled my pick up location, changed it to another and move my van pick up time by 8 hours without letting me know. This caused a major bottleneck in my move experience.
Not charge people an extra 600 miles totaling another 260$ for the trip. That is very strange considering I only drove 400 miles total. So now apparently it's a thousand miles from phoenix to la. I must have took the long way. Or maybe some csr's need to get their eyes checked.
The receptionist was extremely rude. I had issues with booking this vehicle from the original location. The location on Birch called the day prior to advise that the van would not be available due to the current renter extending their reservation. They offered no help and directed me to the 800 number. When I called the 800 number to ask for an alternative location the representative hung up on me! I had to call back and wait another 10 minutes on hold until I was finally directed to the regional office. It seems to me that everyone needs to get on the same page. I was quoted a best guaranteed rate on the phone by two people and the receptionist at the office told me I was mistaken and she was not familiar with anything I was asking about.
Was also trying to rent storage space. Would not pro-rate any portion of a month. When I told mgr. his competition did he began arguing with me telling me they didn't. I found two different storage places that would pro-rate and within 1 mile of his Newport Blvd, Costa Mesa facility. Bad attitude would cause me not to rent from them.
Excellent bang for the buck. Great deal with free rental storage! Will tell my friends whomever is in the market for a move!
Good over-all experience.
The best Van I have had in a long time. It was clean in the cab and ran excellent. I was in and out of there in record time. Staff was wonderful.
Always know I can count on this Uhaul and their staff to be respectful, courteous, professional and super efficient.
I've used them many times before .
I am loyal to them..
I walked the van looking for scratches and dents in the body of the van with the uhaul attendant as instructed by him. We both apparently overlooked the windshield, which was cracked. I had to pay $400 for someone else's damages and when I spoke with the general manager about it he was very smug and unapologetic - refusing that they would ever in a million years send the truck out like that. Obviously they did and at least admitting some of the blame would have helped a lot in terms of customer service. I usually have stellar service from Uhaul, but I won't be renting from this location, and quite possibly Uhaul, ever again.
The staff was courteous and efficient. They went over all aspects of the rental agreement with us and walked us through the inspection of the equipment.
The young man who hooked up and un hooked the trailier was fast and did his job well. Wasn't as impressed with the guy at the counter. I had already reserved and done the preregistration on line but it seemed as if he wasn't using that info and asked me the same questions I had already answered on line.
CORY WAS GREAT !!! THIS WAS THE 4 TH TIME HERE RENTING IN AND OUT WITH NO HASSLE,
Very tight space to operate out of. This location is ALWAYS busy but yet UNDER staffed? When I arrived to the main entrance which is off a main street with fast traffic! I was forced to wait because there was a huge truck down in the entry with a dead battery.
Location does not work with the operation going on. Staff was okay to deal with. Takes way too long to get anything done there. It took me an hour to return the truck. I live next to this location and have used it multiple times before and it aways seems to have the same issues.
Can you just make the fuel full? It's so hard to estimate how much we should refill.
The whole rental experience was great. From friendly people at the check-out to quick service at check-in, the staff at this location excel in their jobs.
The staff were very helpful and made renting this truck a breeze. Thank you.
Easy and quick check in and check out.
Tim Fouse,MGR is very argumentive and never tries to resolve your issue,he likes to spend more energy fighting with customer rather hearing their needs,no worries,I will take my business elseware,
Tim the Manager at this location is very argumentive and never tries to help and resolve your issues.
he spends more time and energy fighting with customer, rather than listening to their needs.
Great customer service will reapt business again
Renting the vehicle was really a bad experience. The person who rented me the truck was unfriendly, unhelpful, condescending, and played a VERY religious radio station which was simply offensive in a public space.
Maybe extended hours, would be nice, also it would also work out better if you had larger trucks. I rented a truck which wound up being too small and had to rent a larger one at a different location. For convenience sake for the customer maybe having one larger truck on site.
But overall the whole experience was very easy in and out, and the drop off went without a hitch.
Rancho Cordova was excellent.
Everything was good particularly T the receiving end when it was virtually a drive through situation where I didn't gene have to get out of the truck it was like drive through dinner one I hitched and the other one did the verification on his hand held device and my window! Very impressive after a long weekend 10 min before closing. My trailer was fine, but I had requested the newest looking trailer as it was going to be seen by 100 people. I think they reserved it for me but I came in several hours after my initial pick up time only to see they were sending that trailer out if state at the very time I was picking up my trailer
Second fiddle? Perhaps but I get it . Guess u can't have everything my trailer was ok just didn'took as new or fresh as the other one that one might have been an 8 or 9 while mine was a 6 or 7 appearance wise. Oh well thanks uhaul all in all it was a positive experience and I will be back to do it again in the future thank you Jeff
Great customer service!!!!!
check in was a pain. Wouldn't take cash but would take Debit card? They acted like I was renting a Limo.
Check out was great, customer service was awesome.
I do recommend this place.
At least this location was helpful and knew what to do.
failed to email me a receipt. everything else went well, check in online was fast. guys moved quick to get me in and out. return was ver easy. truck was in good condition.
The back of the u haul was very dusty n a bit dirty.
This was a very clean facility and the staff was great and very pleasant. Thank you very much.
I was the only person in line and it took a while for the two customer service agents to acknowledge me. One was reading a nook while the other was on the computer. Other then that the rest of my experience was average.
Very fast drop off of my truck. Thanks!
The truck I rented ran very poorly. And on one of the hottest days it felt like the heater was stuck on. I don't know if I honestly could have made a couple more miles it was so miserable. It seemed like the engine was just releasing it's exhaust directly into my lap. There was also a loose flapping panel right next to the gas pedal that continually flapped open blocking the gas pedal and causing a very unsafe driving experience. When I returned the vehicle and explained these problems I felt I was rushed out and not given adequate service.
The cab of the van could be cleaner but other then that it was a fast check in and the staff was great.
Great service. Easy and efficient
I have been using this location for over twenty years and for the first time i feel used. I drove the truck 8 miles and was charged $14.50 for gas. I could not see a difference in the gauge, but the young lady checking me in did. I could not have used more than a gallon of gas and there have been plenty of times I have turned a vehicle in with more than I started with. Very disappointed.
It was the best experience ever renting a moving truck - everyone was professional, friendly and even cost less than I expected - thank you so much !!
We went to pick up the truck we rented and they gave us a truck that was 6' smaller than the one we booked. We were not even told that there was a problem with the original truck until we asked why the truck they pulled up was smaller. Seems like they should have called and told us ahead of time or at the very least when we checked in and paid. It was very disappointing.
I rent from here often. Staff are always friendly and efficient with or without a prior reservation.
Staff was really professional, prompt & courteous. I was blown away how efficient U-Haul at this location performed. Thanks for your professionalism. Keep it up guys!
There are too many individuals lingering near and outside the uhaul premises who are looking for work. It is not inviting, and scary for a woman on her own.
by emailing updates on location of the boxes
The trucks new and well maintained and clean.
It would help if somewhere there was clear direction on who to notify of schedule changes, if anyone. I called uhaul to notify someone of a date change and no notation of that change was made.
The owners and their employees are by far the best that U-Haul can offer. Thank You!!
Gas policy. Tank was not full and was told to fill back to meter amount. Impossible to figure out the exact amount and apply it. After deciding to bring it back to get refilled to pay for the actual amount was charged an arbitrary refill charge of $30. Seems like unfair policy
Check in could be quicker.
Everything was easy! Thank you!
the gas tank was a hairline less than the contract mentioned it needed to be, but there should be a better way to determine the gallons vs. having one of the employees overestimate in favor of uhaul. I won't be using Uhaul services again.
Truck was almost new but it smelled bad inside from cigarette smoke. Should have someone freshen up interior after people smell up any vehicle. Other than that it was fine. Don't like the fact I was charged 3 hours when I was barley over 2 hours.
The staff was very courteous. I have been to other UHaul locations where the staff was rude and unprofessional. This location was much much better.
Too expensive...staff was great tho! $150 to rent for a few hrs is ridiculous and $20 for fuel because it was just under the line is also nonsense. I probably won't do business with Uhaul again due to price. $1 a mile is outrageous in my opinion
Best check in and out..... Corona CA location is the worst
All was good with your team.
Our second time there, great experience quick and professional. Good staff friendly and informative, thanks.
upset of overall costs even when informed i might be helped in regards to the truck. i was refused truck drop off day prior even 1 hour prior to closing, which added more miles to truck
Inside of the truck on one side was missing the rubber bumpers which we could have used. The brackets on the walls where the bumpers were attached were sharp and scratched a few things of ours. Other than that is was fine.
Love this place these guys are always helpful but I returned after hours this time
I will not use a different location. This place is run like a well oiled machine.
Very fast and efficient. All staff were friendly and helpful.
Make sure you have right equipment, I got bumped to a smaller trailer due to my original booking going for repair. This resulted in two trips and a lot more gas and driving could have done it in one and saved another 100 miles on road with right equipment.
I was made to sweep out the back of the truck or pay a 25 cleaning fee. I moved two couches and never opened the back near any trees as there were leaves there that I had to clean up I front of other customer. To top it off the plastic seal broke off e dolly and I had to plead not to be charged the 7 bucks as I didn't use or need the darn thing. It was funny and intimidating at the same time. First and last time I do business there.
I was cleaning out the truck and reached under the seat for a piece of paper only to find a hypodermic needle hidden under the seat. Clearly no on had cleaned out the vehicle because the paper was about fabric protection for the truck. Thank goodness I was not stuck. I took a picture and pointed it out when I returned the truck. She did not have much of a reaction
Fix the gas gauge. When refilling gas, it showed it was a little over three quarters of a tank. Even when it was over filled. And the drivers door would not close unless you slammed it. Everything else was great!!!
My overall experience was just ok. I was moving during a rainy day and there was a few leaks in the roof which led to a lot of ruined property (saturated coffee table and year books). I was pretty "bent out of shape" over it, but I figured these things happen. What really pissed me off was when I returned it and spoke to the manager about this issue. He was rude and very unhelpful. He told me the truck seemed fine since he couldn't see any light coming in through the outside! I mean come on.... The whole thing was full of water and you could see water drops all over the dome light that hadn't fallen yet. Not to mention it was raining, the sun was behind clouds! I tried to have a simple conversation with him about what we could do about the damaged books and he didn't have the time to do that. He then walked away leaving me and a girl (who started helping me from the beginning) outside in the rain. A few minutes later he told her on the radio to "run his card." I was like seriously...., I rent this truck and due to faulty equipment my stuff gets destroyed. Not to mention I paid the EXTRA money to get some protection plan. After I started to get angry about all this he told me he'd send it to their claims department and I would be getting a call within 48hrs, that was 7days ago! So I contacted American Expess and made a claim to stop and/or reverse payment, which I probably wouldn't have done, but this guy was flat out rude. I have always had great experiences with UHAUL in the past and I will still use UHAUL but you can guarantee I will tell people never to go to this location.
ENTIRE PROCESS WAS FAST AND EASY.
I was charged $8.50 because I brought the truck in with probably about 0.1 gallons less than what was in it before. It was right on the line, but the attendant was anal It could have also been the slope of the location. never coming back.
After moving our apt in the pouring rain late at night into this uhaul truck, we were exhausted & stressed as you can imagine with any move. Only to find our uhaul battery had died, & wouldn't start to take us to our new place! So at midnight, we had to scramble & find someone to come with jumper cables to restart it. The first cables didn't even work to fix, but we finally found someone else to help eventually. I called uhaul to express my distress & utter disappointment in this uhaul experience with their faulty equipment they provided to us, and they said there was NOTHING they could do & no proof of what happened?! Nothing?! Are you serious? Not a small discount or even offer for future business down the road, to make the horrible service up to us!! I've never experienced worse customer service in my life & will be telling everyone in the world thru social media to never ever rent from uhaul especially Costa Mesa!!!! You could have made this right, & you didn't even try! Unbelievable!!
Truck was in good condition, worked flawlessly. Very helpful staff. Very happy with Uhaul. Keep up the good work!
Check in could be faster. It seemed a little disorganized and there was no real line. I was afraid someone would try to jump the line, such as it was.
Location is very difficult to get in and out of
Everyone at the location is friendly and professional. Thank you
Train the staff there better. Keep the customers safe.
Very professional crew,start to finish! ILLEGALS OUT FRONT IN YOUR DRIVEWAY A BIT OF A PROBLEM ,
WORST THAN SANTA ANA HOME DEPOT
I honestly thought that Climate controlled meant that that place HAS A/C running thru it.! Any chance of EVER air conditioning that storage facility? Lord knows we pay enough for it.
A very efficient way of doing things. Thank you! Between my U-Box and the Moving Helpers, my move was a lot smoother than anticipated. :
The light keeps going out in my storage unit and I have no control over it - makes it a little worrisome when I go by myself.
Every single time I can`t get in my storage
and each time regarding different matte!
ones my card doesn`t work second time I been there..
Staff was, and continues to be, very helpful.
Staff was friendly enough. But having the office separate from the storage area posed logistical problems that other facilities do not have.
would have preferred a lower unit.
issue with the floors on 3rd floor..wheeling heavier objects the floor tilts forward and downward..should be addressed for smoother transition between levels
When I got to unit it had someone else`s stuff in it. called office, they didn`t help. decided to move stuff out. General Manager, Tim, chastised me about moving stuff out. unprofessional.
Uhaul failed miserably to live up to it`s promise of one month`s free storage with a one way rental. We rented three trucks and were refused 3 months of rentals, instead offered only one.
only two very small carts, third floor was extremely hot 120 F, we were forced to buy new locks when we already had 2 locks from UHaul they were not round
Great Service, thank you for all your help.
The only comment I have is the lack of parking and the long wait when setting up the unit was very very frustrating. Everything else about the experience was good. Thx!
Only one complaint and I have heard from others. Not enough carts!!
Keep up your excellent attitude when clients are going through so much!!
Thanks Tim and his crew!
Laura helped me immensely with my storage needs. She was cooperative and understanding and provided terrific service.
Extremely well-run operation. Very helpful people.
Interior dimensions are less than 5 x 10. Found the light switch timer.
just keep up what you guys are doing
Staff at this location was great! But the location could sure use more space.
This is the worst experience we`ve ever had dealing with a company. We would never recommend this facility to anyone
Every other storage facility I have used before turned out to be a nightmare. My opinion all changed because of Tim, the mgr. at UHaul
Everyone was super_ friendly, helpful, on-time. Great customer service. I could not have been more pleased. And the packing guys were magicians, polite, and fun.
The facility is very clean,carts were always available, and the lights worked well. I saw an attendant on the premises a few times that I was there which was reassuring.
Customer service was very helpful and efficient with my questions
Thank you Chuck at Pompano Beach and those in customer service who ultimately made me a happy customer after my 2 week delayed shipment!
Too many sketchy homeless hanging around inside and outside the gates waiting to enter with you or exit with you.
The person I dealt with was very helpful and professional.
I could not get the gate to open, returned my fob 3 times - none of the guys knew the exact procedure and didn`t care enough to figure it out!
I checked several storage places in the area and found this to be the best price and helpful and friendly staff.
I`ve been using Uhaul for over 20 years. I`ve always had a good experience with Uhaul and will continue to do business with you guys. Thank you. Kurt Elfenbein
Later access hours would be nice.
Staff very helpful : Rand was very attentive. Thank you!
Tim went out of his way to help. I ordered 4 boxes and ended up being two more. he managed to get to more in perfect timing.
1 box seemed barely road worthy. The other 5 were in great condition.
Attacked my illegal mexican workers attempting to get in and getting out of the location. Horrible. I will never go back there. Ended up at a competing facility that felt safe.
I think it is a poor customer service to not have a dumster especially at a storage facility. And then to charge customers if they need to dump trash.
Worst Uhaul experience ever! Staff was beyond rude, would not honor Uhaul box prices, charged me for wrong size box, wrong invoice, RUDE RUDE RUDE!!
Brandon Pearce Johnny Fackrell were friendly, accommodating willing to work with us at every obstacle we ran into. The customer service that was above beyond the norm.
The local delivery company did not deliver and i was charged and now going through refund process. I would line the boxes with something to keep the sawdust to a minimum.
The Costa Mesa store was great aside from mailing a key in a regular envelope but the receiving site was terrible.
good concept. coordination to setup using the u-box was horrible.
rented unit 406. main gate wouldn`t open. had to hand carry my stuff to unit, then storage door wouldn`t close. Uhaul rep treated me horribly. wont rent for 2 years now. will be moving out.
good experince at the front desk
Estimated time of arrival to transport UBox from New York to California was inaccurate. Neither uhaul center could track boxes or give me an estimated time of arrival.
Tim Corey were very helpful.
Jason is my hero…he was very helpful.
I`ve used u_haul several times in the past and think they provide great service. I was amazed this time at how fast my u-box arrived at it`s destination. Thank you u-haul for a great job.
There is a sign posted at the exit gate that states: You must sign out before you leave or access may be denied! Unfortunately the office door is locked and no one responds when you knock.
Rude customer service in trying to find out details in closing my account. The service elevator was closed when we tried to move out without warning or notice. Will not recommend.
200 characters is not enough for my complaint. Terrible, rude and ignorant staff. I do not trust this staff or the workers. dirty, unlighten hallways and overall awful
I can in now way explain how bad an experience I had at this facility in 200 characters. If you want to know about this, Email me an address for a longer response.
Computers were down the first morning. Second time that has happened to me here. But staff helpful. We had 5 boxes they had to change out.
I have always been pleased with U-Haul`s services. Question: Is there any senior discounts for storage monthly rates?. Thank you for years of excellent services.
Debra Mitchell 619 942-8656
Horrible customer service. Had to call about 8 times to make arrangements for 1 u-box should not be this complicated. Will use other service in the future.
Manager was rude to me. I have been there the last 4 summers, probably won`t return.
all employees were very most notably Tim was thorough and thoughtful.
Door lock didn`t work and staff took a ho ur to charge my creidt card all the while the mangerTim at the costa mesa ands 55 fry was there but he was to busy talking to a freind to help..
The entire staff made moving and storing a very positive experience.
If there was an extremely poor box, I would have checked that. My issue is with the staff maintaining managing the facility.
The Uhaul team did an amazing job--and customer service was top notch
Staff was rude. The keypad on the wall is a major inconvenience. We moved out of our unit and notified the manager or employees, they were unprepared and unprofessional in handling the situation.
Very nice and helpful throughout the process thus far!
Awfull experience. Please have a manager contact me if you really care to discuss this never want to experience situation Mr. Bradley 949-350-3550
The staff was amazing! Everyone was helpful and patient when we had some issues moving items into the room!
Thanks for being our heroes and saving the day!
In fairness, the facility had just recently been purchased and renovation was on going.
At times I wish the facilty not the office necessarily were open later.
Due to the poor management by the previous owners, I had many issues with this location.However I still was displeased with the customer service I received even after the unit was under new management
very friendly and accommodating customer service person at the counter was exceptional
Difficult to maneuver a 26` truck within the confines of the storage area. Other than that the staff were extremely helpful and conscientious.
We used the facility for two months and it was a pleasant experience.
FRUSTRATING AND AGGRAVATING LIKE THIS CHARACTER LIMIT. SCREW UHAUL I HOPE TO NEVER NEVER NEVER DEAL WITH THEM AGAIN!!!!!!
The staff member Jeff who works at the storage place on Newport Blvd.in Costa Mesa was extremely nice and helpful. I will recommend this storage to my friends because of his service. Thank you Jeff!
You are just short of being sued. CEASE and DESIST from sending me any more notices.
Staff was friendly and helpful. Facilities were clean and safe. Excellent experience.
The Manager is great!! Excellent customer service.
Had to be the middle man between uhaul renting and storage unit company in negotiating the pricing and space I was promised. I was promised a larger unit that what I was shown.
No one could print us a receipt, no one could guide us for sending our u-boxes
Mike was very helpful and accommodating.