Customer Reviews for U-Haul Moving & Storage of Costa Mesa
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Costa Mesa
Swift, fast and effective
Too many Mexicans loitering looking for work. Makes people feel uncomfortable.
The attitude I got from the person who checked in the truck with, was a little condescending. Otherwise it was pretty businesslike. Not much interaction.
Check-In was understaffed and took longer than it should have.
Everything was great. The employee's were very helpful. Check -in and check out was quick and efficient.
Have more staff that acknowledges your presence when you enter the store.
Very helpful and fast service.
Staff was very courteous. Service is Excellant. They got me in and out of there in a very expedious fashion.
Thank you, Mike Kiefer. Pacificore Inc.
The people were friendly and helpful.
great customer service with knowledgeable staff- terrific representatives of u haul company
Inside staff great! However, I was not clear where to pick up tow dolly. Confusing lot. Staff was not pro active seeking customer's attention. Equipment was poor condition. I had to zip tie one of the wheel wells, so not to fly about freely on the trip.
The actual rental experience was very good. My frustration was with the experience I had when they installed my hitch. The manager was away and the had clearly overbooked. I waited over three hours for a 90-minute job. Had I been informed in advance, I would have had someone pick me up instead of waiting at the location.
You need more customer service. To wait in line 1/2 to 45 minutes on Pick-up is excessive "mismanagement"! Between 8:15 - 9:30 was way bad. Your "BAD"!
I think the new competitor on Harbor deserves a look!
one of your staff said I had no reservation so I could not pick up a truck and then another staff member said I do have a reservation but now theres no trucks left. and then theres the parking and acess, it was the worst parking jam I have ever been in in my entire life. they need a bigger location.
Truck was filthy on the outside! When I put over $20.00 of gas in the truck. It barely registered. I only drive 10 miles. The gas station mentioned this was a common problem. The concern is the tanks are being tampered with. I would say yes. I felt screwed. I won't use u haul again.
This was the 3rd location i was sent to by uhaul. The truck was filthy and reeked of cigarette smoke. They did not have the utility dolly as requested.
the truck leaked and my items got wet and U-haul would do nothing about it.
Terribly disappointed in all aspects of this transaction. Two big errors were made by the U-Haul Costa Mesa team which cost me a lot of time and money. Don`t use them.
Great service they un-hitched the trailer didn't even get out of my truck good stuff :) moving to the area will use this location for all my moving and trailer needs :)
For the second time your staff did not tighten ball connection and this time the trailer fell off going out your driveway. I will have Ford dealer check for damage. Three Employees came out quickly after I called them and re attached trailer
The only complaint that we have is all the Hispanics blocking the driveway, a little uncomfortable for sure. Other than that the location was great. Also the Staff was really nice and helpful. Will use this U haul again.
The cab of the truck was dirty and had marks in several locations. The cup holders look like they had spills in them. The truck had something sticky on the floor. The ramp also operated rough. In order to get it all the way back in I needed to use excess force. Otherwise it was in good condition and worked properly.
We only dropped off here... But the attendant was outside and super friendly and helpful. In and out in less than 10 min. After an 8 hr drive and then unloading up to the third floor... It was a good ending! Thank you:)
Experience was excellent except for the lack of parking at this location in Costa Mesa off Newport Boulevard.
Thanks for great customer service with a smile. Thanks always for the low tail dock I think that what you call it. Thanks for the lock that was connect to the truck. and how you remark the past damage with x sticks it made my check faster and smother.
The vehicles need to be washed no matter what. Dents and marks can not be seen properly upon initial inspection. Other then being given a dirty van, the services, professionalism and promptness was spectacular!!!!
The service was very efficient. I can't think of anything to do to improve other than more customer parking but the lot is limited.
The staff was friendly and very professional. Could not be better
I do not want this particular trailer again. It has a bad rear gate latch on the right side. Someone welded a bolt as a retro fit for the gate pin and it gets stuck and causes an issue where you may need tools to pull the pin. Watch your hands when trying to pull it out. Not good.
The gas tank was on empty when I got it and it was very inconvenient that I had to stop for gas before I even made it home to load it up. Bummer
For both pickup and drop off the store was extremely busy, and the computer systems were very slow. I felt bad for the staff because they had no control over the computer system. It did seem like the management team knew a lot but that those who worked under them hadn't been trained well -- perhaps the people who helped me were new. For both my pickup and drop off, management had to step in and instruct for things that their team could have easily handled themselves if they had know the proper procedures -- this took a lot more time than it should have since more people had to get involved.
The trucks visor kept falling in my face while I was driving, and the door handle on the drivers door only worked part of the time.
Very organized and very friendly!
The vehicle was delivered with a partially filled fuel tank. It's obvious they intend for it to be returned full. This effectively raises the cost of rental 20$ to 15$. All vehicles should bed supplied with a full tank. This deceptive practice should stop. Also the vehicle had a TPMS warning light. Vehicles should not have safety related problems.
Inside help was pleasant. Outside help seemed a little rushed and rude. Bad day I guess. Van was a piece of junk.
The issue with men aggressively asking for work out front is a bit alarming... not the company's fault.
Everyone was friendly, helpful, thorough and quick. Just how I like it! Thank you
Mirror on passenger side was so loose that it moved position as I was driving.
Hard to find online but always top notch service! Great team work, easy in and out with convenient after hours drop off.
No waiting time (years ago it was a big problem at this location). Employees knowledgeable, friendly, and helpful. I'll rent there again.
Called in the morning to reserve a pick-up truck. It was ready when I arrived, it had only 169 miles on it, and the whole rental and return process was very fast and efficient. Everyone was very friendly. Great service!
clearer directions for returning the vehicle.
Staff was friendly and efficient and did their best during the situation: we came to pick up card to enter storage got to the storage, and our card did not work. We had to go back and get the card. We got back to the storage and the elevator was not going to second floor where our storage is. We carried a bunch of stuff up the stairs. There was people smoking cigarettes and someone was playing a guitair. It appeared there was drug dealing going on inside. Anyway, we got the elevator working but this was a horrible experience.
Staff always are nice and knowleble of what they do
It's always a smooth experience. I've used this place more than once.
Helpful kind and efficient
Every thing was explained and when I returned the truck it was scanned in and I was on my way.. No hassles or complaints..
I would like the UHAUL vehicles to be more thoroughly checked for any problems.
Same above: worst customer service I have ever seen!!!!!
Very good experience with U-Haul, the lady at the counter was very professional and helpful getting the truck ready for me.
The out sideman had me checked out and ready to go right away.
Thank you all for your help.
Excellent service. I highly recommend this location and a location on Panama on Stein to anyone that has to move in the future! Very happy with the service that I was given very clean and very respectable
The dome light in the cargo van didn't work.
Location was great about helping store my items in a situation that was unexpected-
Excellent customer service. Couldn't be better.
The vehicle ran perfectly. Everyone was friendly and cordial. Great experience. Will recommend to family and friends.
Load & unload my furniture for free? LOL. Everything was excellent, including the two times I stopped by for boxes. Thanks, U-Haul!
Terrible location, the owner is a Jerk! The truck was SO Old and I was afraid that it might die any min.
Staff were very friendly and helpful, even showing me where the less expensive mattress bags meant for moving over storage were located.
This was my first time renting - everything went smoothly.
This was my first experience with uhaul and I'm sorry to say it wasn't what I was expecting. Being such a big name I expected it to go smooth (bad assumption). When i tried to refill the gas tank it started leaking everywhere. After about 20 minutes of trying to solve the problem I took it back and explained the issue to the enployee receiving the return. He told me speaking to a manager wouldn't help and all I could do is file a complaint and try to get my money back. I decided to go back to the gas station and take a video just in case, and return the uhaul so we could file proof of my complaint. When I came back a different employee told me it wasn't a big deal and let us go. Consistency needs to improve and the hassle made it difficult to leave with a positive feedback. I am starting my own moving business and was considering uhaul as a source but no more.
The check in and out was great but the van was the dirtiest I have ever seen. When I asked to get the inside windshield cleaned I detected a bit of an attitude, I could be wrong, maybe.....The back wasn't even swept out. While loading my stuff all the dirt was blowing back in my face. It does only take a few moments to sweep it out. Windows were also very dirty. I am not asking for spotless but just swept and window clean to see thru.
I truly believe they set me up to pay for damage that was already present. Total scam by Uhaul. I will Yelp my experience, I will also file a complaint with the BBB. I have rented from this location on (3) separate occasions, but I will never use Uhaul again. You are more than welcome to contact me for further details. I am furious. John Manning 949.278.1323 / Newport Beach CA.
Thank you, we ended up keeping it an extra day and it wasn't a problem.
Nothing. Everything was done well.
The van pick up and drop off was a quick and pleasant experience.
Clean the truck cab, remove dog hair, food under the seat, pennies stuck in the cup holders, etc. Make sure the radio speakers aren't blown, fix the window leak, ensure the ABS and brake lights aren't going to keep coming on.
I wasn't supposed to be at this location to start with. I made my reservation at the Tustin store because it's near my house. I specifically asked if that's where I'd pick up the truck and was told yes. The day before I was supposed to pick up the truck, I got a call from the Costa Mesa store and was told that's where I needed to go.
clean and efficient return with these guys. Super costumer focus.
Everything was fine - no problems,
Terrible service from the inside staff. The man who runs everything to be exact. Kids who did the outside services and damage review were great. Overall terrible experience
Manger Reprimanded employee in front of me while they were trying to help me. manager was outside the building yelling through a window. We were told to park under blue tarp at the facility by another employee. The same Manager in his Audi told me I parked in his spot and that I should have parked my Rental truck against the wall. there were two other cars parked on either side of my truck. They had been there before I got there and were still there when I left. The manger also said that our parking job was the worst possible attempt ever. But he wasn`t going to make me move it since it appeared I was almost done. Hallways aren’t well lit. Carts are small. Numerous people were hanging out on the block wall from the motel next to the facility.
Fantastic experience. Everyone here is always very nice!
I went to my originally scheduled drop-off location and was told they didn't have room. They sent me to the one on Newport Blvd. I wish I was notified ahead of time. That was some extra time out of my day I wasn't planning on. The location on Newport Blvd was okay but there were a lot of "workers for hire" hanging around in front and that made me feel a bit uncomfortable as they were trying to flag me down for moving help which obviously I didn't need since I was dropping off the truck.
The owner was rude on the phone and inflexible. I will advise others to avoid this location.
nothing, everything was fantastic!!
I missed my move in date by a day, when i called the next day, there was no issue! I got my drive up 5x5 and it was clean on arrival.
THANK YOUFOR ALL YOUR HELP AND HELPING ME OUT
Everything was excellent!
Very disappointed with U Haul on my last truck rental. Made reservation 3 wks in advance and ended up having to settle for a smaller truck than had been reserved. We just barely got everything in...it was such a hassle :(
Shame on you U Haul.
This feedback is for overall u haul- they cancelled my pick up location, changed it to another and move my van pick up time by 8 hours without letting me know. This caused a major bottleneck in my move experience.
Not charge people an extra 600 miles totaling another 260$ for the trip. That is very strange considering I only drove 400 miles total. So now apparently it's a thousand miles from phoenix to la. I must have took the long way. Or maybe some csr's need to get their eyes checked.
The receptionist was extremely rude. I had issues with booking this vehicle from the original location. The location on Birch called the day prior to advise that the van would not be available due to the current renter extending their reservation. They offered no help and directed me to the 800 number. When I called the 800 number to ask for an alternative location the representative hung up on me! I had to call back and wait another 10 minutes on hold until I was finally directed to the regional office. It seems to me that everyone needs to get on the same page. I was quoted a best guaranteed rate on the phone by two people and the receptionist at the office told me I was mistaken and she was not familiar with anything I was asking about.
Was also trying to rent storage space. Would not pro-rate any portion of a month. When I told mgr. his competition did he began arguing with me telling me they didn't. I found two different storage places that would pro-rate and within 1 mile of his Newport Blvd, Costa Mesa facility. Bad attitude would cause me not to rent from them.
Excellent bang for the buck. Great deal with free rental storage! Will tell my friends whomever is in the market for a move!
Good over-all experience.
The best Van I have had in a long time. It was clean in the cab and ran excellent. I was in and out of there in record time. Staff was wonderful.
Always know I can count on this Uhaul and their staff to be respectful, courteous, professional and super efficient.
I've used them many times before .
I am loyal to them..
I walked the van looking for scratches and dents in the body of the van with the uhaul attendant as instructed by him. We both apparently overlooked the windshield, which was cracked. I had to pay $400 for someone else's damages and when I spoke with the general manager about it he was very smug and unapologetic - refusing that they would ever in a million years send the truck out like that. Obviously they did and at least admitting some of the blame would have helped a lot in terms of customer service. I usually have stellar service from Uhaul, but I won't be renting from this location, and quite possibly Uhaul, ever again.
The staff was courteous and efficient. They went over all aspects of the rental agreement with us and walked us through the inspection of the equipment.
The young man who hooked up and un hooked the trailier was fast and did his job well. Wasn't as impressed with the guy at the counter. I had already reserved and done the preregistration on line but it seemed as if he wasn't using that info and asked me the same questions I had already answered on line.
CORY WAS GREAT !!! THIS WAS THE 4 TH TIME HERE RENTING IN AND OUT WITH NO HASSLE,
Very tight space to operate out of. This location is ALWAYS busy but yet UNDER staffed? When I arrived to the main entrance which is off a main street with fast traffic! I was forced to wait because there was a huge truck down in the entry with a dead battery.
Location does not work with the operation going on. Staff was okay to deal with. Takes way too long to get anything done there. It took me an hour to return the truck. I live next to this location and have used it multiple times before and it aways seems to have the same issues.
Can you just make the fuel full? It's so hard to estimate how much we should refill.
The whole rental experience was great. From friendly people at the check-out to quick service at check-in, the staff at this location excel in their jobs.
The staff were very helpful and made renting this truck a breeze. Thank you.
Easy and quick check in and check out.
Tim Fouse,MGR is very argumentive and never tries to resolve your issue,he likes to spend more energy fighting with customer rather hearing their needs,no worries,I will take my business elseware,
Tim the Manager at this location is very argumentive and never tries to help and resolve your issues.
he spends more time and energy fighting with customer, rather than listening to their needs.
Great customer service will reapt business again
Renting the vehicle was really a bad experience. The person who rented me the truck was unfriendly, unhelpful, condescending, and played a VERY religious radio station which was simply offensive in a public space.
Maybe extended hours, would be nice, also it would also work out better if you had larger trucks. I rented a truck which wound up being too small and had to rent a larger one at a different location. For convenience sake for the customer maybe having one larger truck on site.
But overall the whole experience was very easy in and out, and the drop off went without a hitch.
Rancho Cordova was excellent.
Everything was good particularly T the receiving end when it was virtually a drive through situation where I didn't gene have to get out of the truck it was like drive through dinner one I hitched and the other one did the verification on his hand held device and my window! Very impressive after a long weekend 10 min before closing. My trailer was fine, but I had requested the newest looking trailer as it was going to be seen by 100 people. I think they reserved it for me but I came in several hours after my initial pick up time only to see they were sending that trailer out if state at the very time I was picking up my trailer
Second fiddle? Perhaps but I get it . Guess u can't have everything my trailer was ok just didn'took as new or fresh as the other one that one might have been an 8 or 9 while mine was a 6 or 7 appearance wise. Oh well thanks uhaul all in all it was a positive experience and I will be back to do it again in the future thank you Jeff
Great customer service!!!!!
check in was a pain. Wouldn't take cash but would take Debit card? They acted like I was renting a Limo.
Check out was great, customer service was awesome.
I do recommend this place.
At least this location was helpful and knew what to do.
failed to email me a receipt. everything else went well, check in online was fast. guys moved quick to get me in and out. return was ver easy. truck was in good condition.
The back of the u haul was very dusty n a bit dirty.
I honestly thought that Climate controlled meant that that place HAS A/C running thru it.! Any chance of EVER air conditioning that storage facility? Lord knows we pay enough for it.
A very efficient way of doing things. Thank you! Between my U-Box and the Moving Helpers, my move was a lot smoother than anticipated. :
The light keeps going out in my storage unit and I have no control over it - makes it a little worrisome when I go by myself.
Every single time I can`t get in my storage
and each time regarding different matte!
ones my card doesn`t work second time I been there..
Staff was, and continues to be, very helpful.
Staff was friendly enough. But having the office separate from the storage area posed logistical problems that other facilities do not have.
would have preferred a lower unit.
issue with the floors on 3rd floor..wheeling heavier objects the floor tilts forward and downward..should be addressed for smoother transition between levels
When I got to unit it had someone else`s stuff in it. called office, they didn`t help. decided to move stuff out. General Manager, Tim, chastised me about moving stuff out. unprofessional.
Uhaul failed miserably to live up to it`s promise of one month`s free storage with a one way rental. We rented three trucks and were refused 3 months of rentals, instead offered only one.
only two very small carts, third floor was extremely hot 120 F, we were forced to buy new locks when we already had 2 locks from UHaul they were not round
Great Service, thank you for all your help.
The only comment I have is the lack of parking and the long wait when setting up the unit was very very frustrating. Everything else about the experience was good. Thx!
Only one complaint and I have heard from others. Not enough carts!!
Keep up your excellent attitude when clients are going through so much!!
Thanks Tim and his crew!
Laura helped me immensely with my storage needs. She was cooperative and understanding and provided terrific service.
Extremely well-run operation. Very helpful people.
Interior dimensions are less than 5 x 10. Found the light switch timer.
just keep up what you guys are doing
Staff at this location was great! But the location could sure use more space.
This is the worst experience we`ve ever had dealing with a company. We would never recommend this facility to anyone
Every other storage facility I have used before turned out to be a nightmare. My opinion all changed because of Tim, the mgr. at UHaul
Everyone was super_ friendly, helpful, on-time. Great customer service. I could not have been more pleased. And the packing guys were magicians, polite, and fun.
The facility is very clean,carts were always available, and the lights worked well. I saw an attendant on the premises a few times that I was there which was reassuring.
Customer service was very helpful and efficient with my questions
Thank you Chuck at Pompano Beach and those in customer service who ultimately made me a happy customer after my 2 week delayed shipment!
Too many sketchy homeless hanging around inside and outside the gates waiting to enter with you or exit with you.
The person I dealt with was very helpful and professional.
I could not get the gate to open, returned my fob 3 times - none of the guys knew the exact procedure and didn`t care enough to figure it out!
I checked several storage places in the area and found this to be the best price and helpful and friendly staff.
I`ve been using Uhaul for over 20 years. I`ve always had a good experience with Uhaul and will continue to do business with you guys. Thank you. Kurt Elfenbein
Later access hours would be nice.
Staff very helpful : Rand was very attentive. Thank you!
Tim went out of his way to help. I ordered 4 boxes and ended up being two more. he managed to get to more in perfect timing.
1 box seemed barely road worthy. The other 5 were in great condition.
Attacked my illegal mexican workers attempting to get in and getting out of the location. Horrible. I will never go back there. Ended up at a competing facility that felt safe.
I think it is a poor customer service to not have a dumster especially at a storage facility. And then to charge customers if they need to dump trash.
Worst Uhaul experience ever! Staff was beyond rude, would not honor Uhaul box prices, charged me for wrong size box, wrong invoice, RUDE RUDE RUDE!!
Brandon Pearce Johnny Fackrell were friendly, accommodating willing to work with us at every obstacle we ran into. The customer service that was above beyond the norm.
The local delivery company did not deliver and i was charged and now going through refund process. I would line the boxes with something to keep the sawdust to a minimum.
The Costa Mesa store was great aside from mailing a key in a regular envelope but the receiving site was terrible.
good concept. coordination to setup using the u-box was horrible.
rented unit 406. main gate wouldn`t open. had to hand carry my stuff to unit, then storage door wouldn`t close. Uhaul rep treated me horribly. wont rent for 2 years now. will be moving out.
good experince at the front desk
Estimated time of arrival to transport UBox from New York to California was inaccurate. Neither uhaul center could track boxes or give me an estimated time of arrival.
Tim Corey were very helpful.
Jason is my hero…he was very helpful.
I`ve used u_haul several times in the past and think they provide great service. I was amazed this time at how fast my u-box arrived at it`s destination. Thank you u-haul for a great job.
There is a sign posted at the exit gate that states: You must sign out before you leave or access may be denied! Unfortunately the office door is locked and no one responds when you knock.
Rude customer service in trying to find out details in closing my account. The service elevator was closed when we tried to move out without warning or notice. Will not recommend.
200 characters is not enough for my complaint. Terrible, rude and ignorant staff. I do not trust this staff or the workers. dirty, unlighten hallways and overall awful
I can in now way explain how bad an experience I had at this facility in 200 characters. If you want to know about this, Email me an address for a longer response.
Computers were down the first morning. Second time that has happened to me here. But staff helpful. We had 5 boxes they had to change out.
I have always been pleased with U-Haul`s services. Question: Is there any senior discounts for storage monthly rates?. Thank you for years of excellent services.
Debra Mitchell 619 942-8656
Horrible customer service. Had to call about 8 times to make arrangements for 1 u-box should not be this complicated. Will use other service in the future.
Manager was rude to me. I have been there the last 4 summers, probably won`t return.
all employees were very most notably Tim was thorough and thoughtful.
Door lock didn`t work and staff took a ho ur to charge my creidt card all the while the mangerTim at the costa mesa ands 55 fry was there but he was to busy talking to a freind to help..
The entire staff made moving and storing a very positive experience.
If there was an extremely poor box, I would have checked that. My issue is with the staff maintaining managing the facility.
The Uhaul team did an amazing job--and customer service was top notch
Staff was rude. The keypad on the wall is a major inconvenience. We moved out of our unit and notified the manager or employees, they were unprepared and unprofessional in handling the situation.
Very nice and helpful throughout the process thus far!
Awfull experience. Please have a manager contact me if you really care to discuss this never want to experience situation Mr. Bradley 949-350-3550
The staff was amazing! Everyone was helpful and patient when we had some issues moving items into the room!
Thanks for being our heroes and saving the day!
In fairness, the facility had just recently been purchased and renovation was on going.
At times I wish the facilty not the office necessarily were open later.
Due to the poor management by the previous owners, I had many issues with this location.However I still was displeased with the customer service I received even after the unit was under new management
very friendly and accommodating customer service person at the counter was exceptional
Difficult to maneuver a 26` truck within the confines of the storage area. Other than that the staff were extremely helpful and conscientious.
We used the facility for two months and it was a pleasant experience.
FRUSTRATING AND AGGRAVATING LIKE THIS CHARACTER LIMIT. SCREW UHAUL I HOPE TO NEVER NEVER NEVER DEAL WITH THEM AGAIN!!!!!!
The staff member Jeff who works at the storage place on Newport Blvd.in Costa Mesa was extremely nice and helpful. I will recommend this storage to my friends because of his service. Thank you Jeff!
You are just short of being sued. CEASE and DESIST from sending me any more notices.
Staff was friendly and helpful. Facilities were clean and safe. Excellent experience.
The Manager is great!! Excellent customer service.
Had to be the middle man between uhaul renting and storage unit company in negotiating the pricing and space I was promised. I was promised a larger unit that what I was shown.
No one could print us a receipt, no one could guide us for sending our u-boxes
Mike was very helpful and accommodating.