Customer Reviews for U-Haul Moving & Storage of Costa Mesa
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Costa Mesa
The best Van I have had in a long time. It was clean in the cab and ran excellent. I was in and out of there in record time. Staff was wonderful.
Always know I can count on this Uhaul and their staff to be respectful, courteous, professional and super efficient.
I've used them many times before .
I am loyal to them..
I walked the van looking for scratches and dents in the body of the van with the uhaul attendant as instructed by him. We both apparently overlooked the windshield, which was cracked. I had to pay $400 for someone else's damages and when I spoke with the general manager about it he was very smug and unapologetic - refusing that they would ever in a million years send the truck out like that. Obviously they did and at least admitting some of the blame would have helped a lot in terms of customer service. I usually have stellar service from Uhaul, but I won't be renting from this location, and quite possibly Uhaul, ever again.
The staff was courteous and efficient. They went over all aspects of the rental agreement with us and walked us through the inspection of the equipment.
The young man who hooked up and un hooked the trailier was fast and did his job well. Wasn't as impressed with the guy at the counter. I had already reserved and done the preregistration on line but it seemed as if he wasn't using that info and asked me the same questions I had already answered on line.
CORY WAS GREAT !!! THIS WAS THE 4 TH TIME HERE RENTING IN AND OUT WITH NO HASSLE,
Very tight space to operate out of. This location is ALWAYS busy but yet UNDER staffed? When I arrived to the main entrance which is off a main street with fast traffic! I was forced to wait because there was a huge truck down in the entry with a dead battery.
Location does not work with the operation going on. Staff was okay to deal with. Takes way too long to get anything done there. It took me an hour to return the truck. I live next to this location and have used it multiple times before and it aways seems to have the same issues.
Can you just make the fuel full? It's so hard to estimate how much we should refill.
The whole rental experience was great. From friendly people at the check-out to quick service at check-in, the staff at this location excel in their jobs.
The staff were very helpful and made renting this truck a breeze. Thank you.
Easy and quick check in and check out.
Tim Fouse,MGR is very argumentive and never tries to resolve your issue,he likes to spend more energy fighting with customer rather hearing their needs,no worries,I will take my business elseware,
Tim the Manager at this location is very argumentive and never tries to help and resolve your issues.
he spends more time and energy fighting with customer, rather than listening to their needs.
Great customer service will reapt business again
Renting the vehicle was really a bad experience. The person who rented me the truck was unfriendly, unhelpful, condescending, and played a VERY religious radio station which was simply offensive in a public space.
Maybe extended hours, would be nice, also it would also work out better if you had larger trucks. I rented a truck which wound up being too small and had to rent a larger one at a different location. For convenience sake for the customer maybe having one larger truck on site.
But overall the whole experience was very easy in and out, and the drop off went without a hitch.
Rancho Cordova was excellent.
Everything was good particularly T the receiving end when it was virtually a drive through situation where I didn't gene have to get out of the truck it was like drive through dinner one I hitched and the other one did the verification on his hand held device and my window! Very impressive after a long weekend 10 min before closing. My trailer was fine, but I had requested the newest looking trailer as it was going to be seen by 100 people. I think they reserved it for me but I came in several hours after my initial pick up time only to see they were sending that trailer out if state at the very time I was picking up my trailer
Second fiddle? Perhaps but I get it . Guess u can't have everything my trailer was ok just didn'took as new or fresh as the other one that one might have been an 8 or 9 while mine was a 6 or 7 appearance wise. Oh well thanks uhaul all in all it was a positive experience and I will be back to do it again in the future thank you Jeff
Great customer service!!!!!
check in was a pain. Wouldn't take cash but would take Debit card? They acted like I was renting a Limo.
Check out was great, customer service was awesome.
I do recommend this place.
At least this location was helpful and knew what to do.
failed to email me a receipt. everything else went well, check in online was fast. guys moved quick to get me in and out. return was ver easy. truck was in good condition.
The back of the u haul was very dusty n a bit dirty.
This was a very clean facility and the staff was great and very pleasant. Thank you very much.
I was the only person in line and it took a while for the two customer service agents to acknowledge me. One was reading a nook while the other was on the computer. Other then that the rest of my experience was average.
Very fast drop off of my truck. Thanks!
The truck I rented ran very poorly. And on one of the hottest days it felt like the heater was stuck on. I don't know if I honestly could have made a couple more miles it was so miserable. It seemed like the engine was just releasing it's exhaust directly into my lap. There was also a loose flapping panel right next to the gas pedal that continually flapped open blocking the gas pedal and causing a very unsafe driving experience. When I returned the vehicle and explained these problems I felt I was rushed out and not given adequate service.
The cab of the van could be cleaner but other then that it was a fast check in and the staff was great.
Great service. Easy and efficient
I have been using this location for over twenty years and for the first time i feel used. I drove the truck 8 miles and was charged $14.50 for gas. I could not see a difference in the gauge, but the young lady checking me in did. I could not have used more than a gallon of gas and there have been plenty of times I have turned a vehicle in with more than I started with. Very disappointed.
It was the best experience ever renting a moving truck - everyone was professional, friendly and even cost less than I expected - thank you so much !!
We went to pick up the truck we rented and they gave us a truck that was 6' smaller than the one we booked. We were not even told that there was a problem with the original truck until we asked why the truck they pulled up was smaller. Seems like they should have called and told us ahead of time or at the very least when we checked in and paid. It was very disappointing.
I rent from here often. Staff are always friendly and efficient with or without a prior reservation.
Staff was really professional, prompt & courteous. I was blown away how efficient U-Haul at this location performed. Thanks for your professionalism. Keep it up guys!
There are too many individuals lingering near and outside the uhaul premises who are looking for work. It is not inviting, and scary for a woman on her own.
by emailing updates on location of the boxes
The trucks new and well maintained and clean.
It would help if somewhere there was clear direction on who to notify of schedule changes, if anyone. I called uhaul to notify someone of a date change and no notation of that change was made.
The owners and their employees are by far the best that U-Haul can offer. Thank You!!
Gas policy. Tank was not full and was told to fill back to meter amount. Impossible to figure out the exact amount and apply it. After deciding to bring it back to get refilled to pay for the actual amount was charged an arbitrary refill charge of $30. Seems like unfair policy
Check in could be quicker.
Everything was easy! Thank you!
the gas tank was a hairline less than the contract mentioned it needed to be, but there should be a better way to determine the gallons vs. having one of the employees overestimate in favor of uhaul. I won't be using Uhaul services again.
Truck was almost new but it smelled bad inside from cigarette smoke. Should have someone freshen up interior after people smell up any vehicle. Other than that it was fine. Don't like the fact I was charged 3 hours when I was barley over 2 hours.
The staff was very courteous. I have been to other UHaul locations where the staff was rude and unprofessional. This location was much much better.
Too expensive...staff was great tho! $150 to rent for a few hrs is ridiculous and $20 for fuel because it was just under the line is also nonsense. I probably won't do business with Uhaul again due to price. $1 a mile is outrageous in my opinion
Best check in and out..... Corona CA location is the worst
All was good with your team.
Our second time there, great experience quick and professional. Good staff friendly and informative, thanks.
upset of overall costs even when informed i might be helped in regards to the truck. i was refused truck drop off day prior even 1 hour prior to closing, which added more miles to truck
Inside of the truck on one side was missing the rubber bumpers which we could have used. The brackets on the walls where the bumpers were attached were sharp and scratched a few things of ours. Other than that is was fine.
Love this place these guys are always helpful but I returned after hours this time
I will not use a different location. This place is run like a well oiled machine.
Very fast and efficient. All staff were friendly and helpful.
Make sure you have right equipment, I got bumped to a smaller trailer due to my original booking going for repair. This resulted in two trips and a lot more gas and driving could have done it in one and saved another 100 miles on road with right equipment.
I was made to sweep out the back of the truck or pay a 25 cleaning fee. I moved two couches and never opened the back near any trees as there were leaves there that I had to clean up I front of other customer. To top it off the plastic seal broke off e dolly and I had to plead not to be charged the 7 bucks as I didn't use or need the darn thing. It was funny and intimidating at the same time. First and last time I do business there.
I was cleaning out the truck and reached under the seat for a piece of paper only to find a hypodermic needle hidden under the seat. Clearly no on had cleaned out the vehicle because the paper was about fabric protection for the truck. Thank goodness I was not stuck. I took a picture and pointed it out when I returned the truck. She did not have much of a reaction
Fix the gas gauge. When refilling gas, it showed it was a little over three quarters of a tank. Even when it was over filled. And the drivers door would not close unless you slammed it. Everything else was great!!!
My overall experience was just ok. I was moving during a rainy day and there was a few leaks in the roof which led to a lot of ruined property (saturated coffee table and year books). I was pretty "bent out of shape" over it, but I figured these things happen. What really pissed me off was when I returned it and spoke to the manager about this issue. He was rude and very unhelpful. He told me the truck seemed fine since he couldn't see any light coming in through the outside! I mean come on.... The whole thing was full of water and you could see water drops all over the dome light that hadn't fallen yet. Not to mention it was raining, the sun was behind clouds! I tried to have a simple conversation with him about what we could do about the damaged books and he didn't have the time to do that. He then walked away leaving me and a girl (who started helping me from the beginning) outside in the rain. A few minutes later he told her on the radio to "run his card." I was like seriously...., I rent this truck and due to faulty equipment my stuff gets destroyed. Not to mention I paid the EXTRA money to get some protection plan. After I started to get angry about all this he told me he'd send it to their claims department and I would be getting a call within 48hrs, that was 7days ago! So I contacted American Expess and made a claim to stop and/or reverse payment, which I probably wouldn't have done, but this guy was flat out rude. I have always had great experiences with UHAUL in the past and I will still use UHAUL but you can guarantee I will tell people never to go to this location.
ENTIRE PROCESS WAS FAST AND EASY.
I was charged $8.50 because I brought the truck in with probably about 0.1 gallons less than what was in it before. It was right on the line, but the attendant was anal It could have also been the slope of the location. never coming back.
After moving our apt in the pouring rain late at night into this uhaul truck, we were exhausted & stressed as you can imagine with any move. Only to find our uhaul battery had died, & wouldn't start to take us to our new place! So at midnight, we had to scramble & find someone to come with jumper cables to restart it. The first cables didn't even work to fix, but we finally found someone else to help eventually. I called uhaul to express my distress & utter disappointment in this uhaul experience with their faulty equipment they provided to us, and they said there was NOTHING they could do & no proof of what happened?! Nothing?! Are you serious? Not a small discount or even offer for future business down the road, to make the horrible service up to us!! I've never experienced worse customer service in my life & will be telling everyone in the world thru social media to never ever rent from uhaul especially Costa Mesa!!!! You could have made this right, & you didn't even try! Unbelievable!!
Truck was in good condition, worked flawlessly. Very helpful staff. Very happy with Uhaul. Keep up the good work!
Check in could be faster. It seemed a little disorganized and there was no real line. I was afraid someone would try to jump the line, such as it was.
Location is very difficult to get in and out of
Everyone at the location is friendly and professional. Thank you
Train the staff there better. Keep the customers safe.
Very professional crew,start to finish! ILLEGALS OUT FRONT IN YOUR DRIVEWAY A BIT OF A PROBLEM ,
WORST THAN SANTA ANA HOME DEPOT
I had the most absolute pleasure renting from this location which is (2680 Newport BLVD Costa Mesa, CA). It was a such an easy and friendly and courteous place. Everything went absolutely smooth. The customer service there was A+ and It had saved my business with Uhaul. They deserve high praise over there!!
I had written to express my opinion about a previous Uhaul location of which I used to rent from, which was at 126 Commercial Way Costa Mesa, CA 92627 and the owner Manny was so horrible that I thought i would never rent from Uhaul again based on the utmost terrible customer service and nasty attitude I've ever had the displeasure of doing business with.
Great service. They had what I needed and on Thanksgiving of all days! Wonderful staff.
Trailer leaked water to inside. Electrical hitch wiring done with scotch lock connectors wich are very poor for this ML350 and gave problems during installation & trip. Made me wait a long time to repair their poor installation. There's an attitude that puts the customer in a pressured position and they don't care. Had to load very late and could not leave until the next day. Still needs to be repaired including the damaged wiring. There are better connectors and methods available by trained installers. Otherwise the trailer towed just fine.
It get crowded at the entrance when several customers arrive and don't park correctly.
Someone should guide them in first thing in the morning.
Prompt good service. This is my third time to rent your truck. No problem to report. I'll come back again. I told 2 people & they were happy. Before I forget I like to mention that to fill up gas
before returning truck than to fill where we started usually around quarter of tank. Much easier.
Everything was perfect! A very pleasant experience!!
We waited over an hour to pick up the 5 x 10 trailer seeing people come in after us, leave before us. When questioning the yard crew we were told they didn't hear a call out for our trailer, but kept going past us standing there holding our paperwork until we finally said something. The young lady who helped us at the counter complained to the other two counter people that the yard crew wasn't answering her pages. So I guess since she wouldn't follow up until she was answered which left us to stand out there waiting. The yard was a parking nightmare, your counter people should ask people renting trucks where they were leaving their own vehicle, instead of the yard crew doing that and then have everyone wait around while the customer moves it to off site parking and then come back.
Your 800-number reservation system is way too time consuming and frustrating. It was much better in the past when you could talk and reserve directly with the site providing the vehicle/equipment. The 800-number representatives were not forthcoming with all of the costs. No one every told me about the mileage and they reserved a trailer for me in Costa Mesa when I had repeatedly said I needed a truck because I would not have a trailer hitch.
At the Costa Mesa location I was told I had to take a bigger truck because the smaller ones had been reserved by Federal Express but when I returned the truck those smaller ones had never left the lot.
I feel that the cost and availability was mis-represented and that UHaul's goal to make all they could off of me was far more important than customer service. The end cost was three times what I was quoted on the phone.
I will not use UHaul ever again and I will discourage others from using UHaul. Thank goodness there are still a few small independent rental places around.
Clean interior of cab a little better
I originally had a reservation at the Newport beach location and 8:00AM and no one showed up. I end up waiting till 8:45AM then I called the reservation number and they got me a new reservations at the coasta Mesa location.
I would like to let you guys know that the people at Newport beach location are very unprofessional and they have a horrible customer service.
This was not their first time either I have had an issue with this location in the past as well but the only reason I go there is because it's close to my house.
We were in and out in no time which was nice, because we had a long drive back to Murrieta after a long day helping our daughter move. Thank you!
Helpful, kind, & courteous staff! Very much appreciated. Moving is hard. Have used before. Will use again. Thank you!
Great! Quick professional in & out.
Be a little more customer service oriented
Truck was not handling well, but it accomplished the job.
Nothing that I saw from my experience! This is the second time I've used this location because my first experience was Great also! I have other locations that are closer but with only used this location and have recommended this location to several of my friends who all have thanked me for recommending this location because they met there needs and commented what a pleasure they made the whole experience!
The return process was quick and easy. A big improvement from previous experiences.
The truck was in such poor shape it felt as if it was going to explode driving 50 mph down the freeway, shaking almost to the point of being considered violent. Worst truck I have ever rented from U-Haul.
Service excellent: on a scale of one (1) to ten (10)
I give you a TWELVE (12)
Great job....they got me in and out very quickly..... Both picking up the truck and returning the truck.....I'll use them again
I was lied to by your customer service rep when renting the truck. He expressly said if I paid cash when returning the truck my card would not be charged. Upon return just a few hours later I learned my card had already been charged for the rental.
When I complained to the manager he didn't seem to care at all.
Awful customer service.
Both sites employee was welcoming and bright and helpful with our rental on the pick up and drop off.
Thank you for services.
I am very happy with the experience, the movers/box loaders were fast professional courteous. They did a great job. I am not sure how it could be better except perhaps faster delivery time if possible, but this was across the country and took two weeks but other than that. No complaints and even the two week window was the time promised and delivered so no complaints even about the time.
Great staff - helpful, offered good suggestions. Location was immaculate.
Let us know that we can do 24 hour drop off. I had to wakeup early Sunday morning for 8 am drop off and the place wasn't even open yet. I was not aware of the 24 hour drop off and would have taken it back Saturday evening. Also you should put the galons of gas gage to fill to point of recieve, I over filled the vehicle and want some money back.
Only place to go. Amazing staff!
I had such a bad experience with Budget. I had reserved my truck a month ahead and they called me two days before my move out date to cancel. I rushed to uhaul they did not have anything for that move out date. But they did everything possible to get me the truck I needed. In the end they are above and beyond what anyone should expect from a moving supply company!
Have rented vehicles there a number of times. Service is very good. Because its so good, it is always the first place I think of when a truck or van is needed.
Fast,efficient, and friendly. It's what everyone needs and expects.
I honestly thought that Climate controlled meant that that place HAS A/C running thru it.! Any chance of EVER air conditioning that storage facility? Lord knows we pay enough for it.
A very efficient way of doing things. Thank you! Between my U-Box and the Moving Helpers, my move was a lot smoother than anticipated. :
The light keeps going out in my storage unit and I have no control over it - makes it a little worrisome when I go by myself.
Every single time I can`t get in my storage
and each time regarding different matte!
ones my card doesn`t work second time I been there..
Staff was, and continues to be, very helpful.
Staff was friendly enough. But having the office separate from the storage area posed logistical problems that other facilities do not have.
would have preferred a lower unit.
issue with the floors on 3rd floor..wheeling heavier objects the floor tilts forward and downward..should be addressed for smoother transition between levels
When I got to unit it had someone else`s stuff in it. called office, they didn`t help. decided to move stuff out. General Manager, Tim, chastised me about moving stuff out. unprofessional.
Uhaul failed miserably to live up to it`s promise of one month`s free storage with a one way rental. We rented three trucks and were refused 3 months of rentals, instead offered only one.
only two very small carts, third floor was extremely hot 120 F, we were forced to buy new locks when we already had 2 locks from UHaul they were not round
Great Service, thank you for all your help.
The only comment I have is the lack of parking and the long wait when setting up the unit was very very frustrating. Everything else about the experience was good. Thx!
Only one complaint and I have heard from others. Not enough carts!!
Keep up your excellent attitude when clients are going through so much!!
Thanks Tim and his crew!
Laura helped me immensely with my storage needs. She was cooperative and understanding and provided terrific service.
Extremely well-run operation. Very helpful people.
Interior dimensions are less than 5 x 10. Found the light switch timer.
just keep up what you guys are doing
Staff at this location was great! But the location could sure use more space.
This is the worst experience we`ve ever had dealing with a company. We would never recommend this facility to anyone
Every other storage facility I have used before turned out to be a nightmare. My opinion all changed because of Tim, the mgr. at UHaul
Everyone was super_ friendly, helpful, on-time. Great customer service. I could not have been more pleased. And the packing guys were magicians, polite, and fun.
The facility is very clean,carts were always available, and the lights worked well. I saw an attendant on the premises a few times that I was there which was reassuring.
Customer service was very helpful and efficient with my questions
Thank you Chuck at Pompano Beach and those in customer service who ultimately made me a happy customer after my 2 week delayed shipment!
Too many sketchy homeless hanging around inside and outside the gates waiting to enter with you or exit with you.
The person I dealt with was very helpful and professional.
I could not get the gate to open, returned my fob 3 times - none of the guys knew the exact procedure and didn`t care enough to figure it out!
I checked several storage places in the area and found this to be the best price and helpful and friendly staff.
I`ve been using Uhaul for over 20 years. I`ve always had a good experience with Uhaul and will continue to do business with you guys. Thank you. Kurt Elfenbein
Later access hours would be nice.
Staff very helpful : Rand was very attentive. Thank you!
Tim went out of his way to help. I ordered 4 boxes and ended up being two more. he managed to get to more in perfect timing.
1 box seemed barely road worthy. The other 5 were in great condition.
Attacked my illegal mexican workers attempting to get in and getting out of the location. Horrible. I will never go back there. Ended up at a competing facility that felt safe.
I think it is a poor customer service to not have a dumster especially at a storage facility. And then to charge customers if they need to dump trash.
Worst Uhaul experience ever! Staff was beyond rude, would not honor Uhaul box prices, charged me for wrong size box, wrong invoice, RUDE RUDE RUDE!!
Brandon Pearce Johnny Fackrell were friendly, accommodating willing to work with us at every obstacle we ran into. The customer service that was above beyond the norm.
The local delivery company did not deliver and i was charged and now going through refund process. I would line the boxes with something to keep the sawdust to a minimum.
The Costa Mesa store was great aside from mailing a key in a regular envelope but the receiving site was terrible.
good concept. coordination to setup using the u-box was horrible.
rented unit 406. main gate wouldn`t open. had to hand carry my stuff to unit, then storage door wouldn`t close. Uhaul rep treated me horribly. wont rent for 2 years now. will be moving out.
good experince at the front desk
Estimated time of arrival to transport UBox from New York to California was inaccurate. Neither uhaul center could track boxes or give me an estimated time of arrival.
Tim Corey were very helpful.
Jason is my hero…he was very helpful.
I`ve used u_haul several times in the past and think they provide great service. I was amazed this time at how fast my u-box arrived at it`s destination. Thank you u-haul for a great job.
There is a sign posted at the exit gate that states: You must sign out before you leave or access may be denied! Unfortunately the office door is locked and no one responds when you knock.
Rude customer service in trying to find out details in closing my account. The service elevator was closed when we tried to move out without warning or notice. Will not recommend.
200 characters is not enough for my complaint. Terrible, rude and ignorant staff. I do not trust this staff or the workers. dirty, unlighten hallways and overall awful
I can in now way explain how bad an experience I had at this facility in 200 characters. If you want to know about this, Email me an address for a longer response.
Computers were down the first morning. Second time that has happened to me here. But staff helpful. We had 5 boxes they had to change out.
I have always been pleased with U-Haul`s services. Question: Is there any senior discounts for storage monthly rates?. Thank you for years of excellent services.
Debra Mitchell 619 942-8656
Horrible customer service. Had to call about 8 times to make arrangements for 1 u-box should not be this complicated. Will use other service in the future.
Manager was rude to me. I have been there the last 4 summers, probably won`t return.
all employees were very most notably Tim was thorough and thoughtful.
Door lock didn`t work and staff took a ho ur to charge my creidt card all the while the mangerTim at the costa mesa ands 55 fry was there but he was to busy talking to a freind to help..
The entire staff made moving and storing a very positive experience.
If there was an extremely poor box, I would have checked that. My issue is with the staff maintaining managing the facility.
The Uhaul team did an amazing job--and customer service was top notch
Staff was rude. The keypad on the wall is a major inconvenience. We moved out of our unit and notified the manager or employees, they were unprepared and unprofessional in handling the situation.
Very nice and helpful throughout the process thus far!
Awfull experience. Please have a manager contact me if you really care to discuss this never want to experience situation Mr. Bradley 949-350-3550
The staff was amazing! Everyone was helpful and patient when we had some issues moving items into the room!
Thanks for being our heroes and saving the day!
In fairness, the facility had just recently been purchased and renovation was on going.
At times I wish the facilty not the office necessarily were open later.
Due to the poor management by the previous owners, I had many issues with this location.However I still was displeased with the customer service I received even after the unit was under new management
very friendly and accommodating customer service person at the counter was exceptional
Difficult to maneuver a 26` truck within the confines of the storage area. Other than that the staff were extremely helpful and conscientious.
We used the facility for two months and it was a pleasant experience.
FRUSTRATING AND AGGRAVATING LIKE THIS CHARACTER LIMIT. SCREW UHAUL I HOPE TO NEVER NEVER NEVER DEAL WITH THEM AGAIN!!!!!!
The staff member Jeff who works at the storage place on Newport Blvd.in Costa Mesa was extremely nice and helpful. I will recommend this storage to my friends because of his service. Thank you Jeff!
You are just short of being sued. CEASE and DESIST from sending me any more notices.
Staff was friendly and helpful. Facilities were clean and safe. Excellent experience.
The Manager is great!! Excellent customer service.
Had to be the middle man between uhaul renting and storage unit company in negotiating the pricing and space I was promised. I was promised a larger unit that what I was shown.
No one could print us a receipt, no one could guide us for sending our u-boxes
Mike was very helpful and accommodating.