Customer Reviews for U-Haul Moving & Storage of Costa Mesa
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Costa Mesa
That was the best U-haul experience I have ever had and I am 52 years old and have had many! Kudos to Matt M!
Julie T Beller
I followed the re-fill guidelines meticulously and ended up overfilling the tank by at least $20. I pointed this out and was told it must be a gauge malfunction and had no recourse. I feel totally scammed.
I honestly thought that Climate controlled meant that that place HAS A/C running thru it.! Any chance of EVER air conditioning that storage facility? Lord knows we pay enough for it.
Service was really excellent! And the equipment was spotless and working well. My moving experience was difficult but U-haul made it so much easier than I expected. Thank you!
I was very impressed and extremely pleased with the professional and accommodating personnel especially since I moved my dates several times. I have used this company before and returned without hesitation and this recent experience confirmed that they're the best in the business all the way around!
Thank you U-Haul!
Very helpful and friendly staff. A pleasure to do business here! Thanks all!!
I reserved a pick up truck and got a van. The mileage estimate is too expensive.
The staff here was incredibly helpful!! They made sure that we had everything we needed and that we were comfortable with all aspects of the rental truck.
A very efficient way of doing things. Thank you! Between my U-Box and the Moving Helpers, my move was a lot smoother than anticipated. :
The light keeps going out in my storage unit and I have no control over it - makes it a little worrisome when I go by myself.
The truck rentals were fine. Efficient, helpful, etc.
My rating is for your storage business. Both on move in day and move out day my order was completely messed up, and my clicker didn't work, twice, and then my 24 hours access, which I had paid extra for, didn't work twice. Totally unforgivably bad service. I won't be using UHaul for storage ever again.
Only problem I had was I couldn't find a parking space. I came back one hour later then I could park my car. So we started later than we scheduled.
There was a big truck on one side of the parking lot, a lady assisting the forklift operator that was offloading the truck was rude and told me to park somewhere else. Other than that rude lady, everything else was fine.
Customer service is great!!
Parking is difficult.
Get rid of the donation requests. I don't want to "give for the environment".pass the plates at your church.
Every single time I can`t get in my storage
and each time regarding different matte!
ones my card doesn`t work second time I been there..
I was driving to LA. The only complaint I have is that the break was too far away from the floor. Sitting in traffic was painful for my ankle that has no problems. I had to elevate my leg when breaking. Also the break was so much higher than the gas pedal that I had to lift my leg high to get to it.
My check in was great. The guy working check in went out of his way to find me because I left my phone charger
Staff was, and continues to be, very helpful.
Staff was friendly enough. But having the office separate from the storage area posed logistical problems that other facilities do not have.
would have preferred a lower unit.
issue with the floors on 3rd floor..wheeling heavier objects the floor tilts forward and downward..should be addressed for smoother transition between levels
The owner and staff were courteous and friendly. They were accommodating to my needs. I would definitely use them again.
The drop off experience was great! Unfortunately I arrived a few hours after drop off time but they were willing and ready to work with me. The employee unhooked the u-haul within minutes. I was out of there within 5 minutes without extra charges accruing!
Make this entire service FREE!!!!!!!!!!!!!
I wish I could find my paperwork to find the name of the person at the counter, because she was excellent!
make sure that ALL charges are clearly disclosed to the customer. I was not informed that I would be a) charged for fuel and b) charged a refueling fee of $30. If I had been informed of that when I picked up the truck, I would have refueled it myself before delivering it to avoid an unanticipated $83 charge! Not cool U-Haul!
nothing. staff was friendly and professional during pick up and drop off. Facilities are clean, equipment in good order.
Seemed like a busy location. The truck was an old model for a 26 footer. Battery was dead when I tried to leave the uHaul and then died after loading the truck. Luckily I was able to jump start the truck without needing help; otherwise a uHaul assistance would have taken an hour and I needed to meet movers on a schedule.
Very flexible to meet our needs. Thank you!
Very disappointed with the vehicle. The interior door handles did not work, the truck barely started throughout the day, and then wouldn't start at night.
Wash the outsides & windshields making sure they're clean for viewing while driving also make sure the where items are stored there is a late
Continue the quality of staff and quality of equipment. The staff were friendly, respectful, straightforward and honest. The truck I rented was clean, well-maintained and a pleasure to drive. I'll be back next time I need to rent a truck, van or trailer.
This is the best of the U-Haul Locations. I highly recommend.
Followed up as we had some wiring issues and were very accommodating.
The manager was great! We needed to keep the truck we rented an extra day but it was reserved by another customer. He was offered us a slightly smaller truck that was available and had it ready for is to swap out when we got there. We have used this location before and they always have the truck ready for us so we don't have to wait.
The manager is very abupt. Insinuating that he would not have the size truck I reserved. This made me feel very nervous. As you well know, moving is one of the top stressors one has to endure. I did not apprecitate his attitude. I have to say your Rancho Cordova, Ca location off Sunrise Blvd...is the best. The team at that location had the truck ready and running for me with a very "Aloha" attitude.
The truck rented at Costa Mesa, CA was fine.
Additionally, I have big issue with UHaul charginig me over $400.00 for the same truck and the same distance. I rented a truck from Rancho Cordova and I was only charged $180.00 for 3 days to Costa Mesa, CA. I was charged over $400.00 for Costa Mesa up to Martinez. Which is basically the same milage. I am outraged by being charged over double the price and will contact the BBB. I have been a very good customer of Uhaul especially love the Rancho Cordove site. However, your pricing out of Orange County, CA is highway Robbery!!!!!
925 367 7961
Have more staff available for customer service or have a line for people with reservations. Once we got to an agent process went quickly. Agent was friendly despite doing the work of three people.
As a regular customer I appreciate the extra customer service. Excellent service!
I really like working with Laura - she really takes care of things and makes it very easy for her customers.
Wait to return equipment in the morning was terrible. It may be more manageable if more staff were scheduled in the mornings, specifically during the weekends and at the end/beginning of the month.
return process took very long and the agent was not helpful
The gentleman who waited on me (I believe he is the manager at this location) was very skilled at making sure that everyone was greeted promptly and helped quickly. He personally handled two lines of people in a way that minimized wait time and got us all out and on our way very efficiently and was very courteous to the customers and staff. Bravo to this expert multi-tasker! Great way to start my day that included a 750 mile road trip to retrieve a car using a brand-new auto transport trailer from this excellent U-haul store!
Tim was very helpful and di a great job. He took initiative to go above and beyond to help us with our rental
More parking space for customers.
Quick and friendly service! Highly recommend!
Tim was very accommodating and made the rental experience easy and convenient during a time when rental trucks were scarce due to the end of the month and was the weekend. Nothing I can say to improve this experience.
Be more accommodating when it comes to gas. I pointed out that it was not up to level on chart before I left . Had a debate over it when I returned.
Uhaul Costa Mesa has been wonderful to work with! I was impressed by how quick we got our equipment (especially compared to other UHaul experiences), and the attention staff gave to customers on the phone and in person.
When I got to unit it had someone else`s stuff in it. called office, they didn`t help. decided to move stuff out. General Manager, Tim, chastised me about moving stuff out. unprofessional.
Christopher was very friendly and helpful.
The manager Tim was on top of things and very curtious to the crowd he had in his store...
His good attitude was much appreciated!
Attendent was courteous, helpful and informative
Uhaul failed miserably to live up to it`s promise of one month`s free storage with a one way rental. We rented three trucks and were refused 3 months of rentals, instead offered only one.
Supply a clean vehicle. Supply a fully fueled vehicle so it's not a given that a customer must use more miles (which u charge for) to get more fuel then fuel again to recharge to rented amount. Change the attitude of the Mgr Tim.
This has nothing to do with the costa mesa branch. It's about scheduling and problem solving skills of your call center staff. First of all i received a appointment at 9. Arrived at the newport beach branch and found out they are not open until ten. Now i have my friends and mover all scheduled at 9 because it's close. Called your customer service and explained the situation. Get transferred multiple times and end up with some one telling me it has nothing to do with us and can't help me. Called again got transferred couple times finally end up in the traffic center and switched me to the Costa Mesa branch. By that time it's already 9:45am. I still end up getting a truck by ten at the other location. Waste of my time and money for the mover and have everybody waiting for me for an hour for such a careless mistake, and should be easily solved problem. Your employees need better training.
be more accurate with your billing. I was charged for 2 days on a rental I had for 20 hours
charge of $7.00 per day for dolley was excessive. also tried to charge $45 for gas for driving 24 miles during 17 days of rental
The owner was very professional and their staff was very helpful.
Overall, I don't really see anything that stood out as needing to be corrected. Tim, the team leader took care of everything for us making it easier for us to get in and get out smoothly. His team was also on it. Customer Service was always at the forefront, always priority. Great job! If needed I will use this location again! Thanks!
There is no jockey wheel on the trailer. Not sure if I will hire a trailer again
Our rep was awesome! Upon return, Tim had the truck checked in, in no time and was very professional!
The young man helping us was fast, efficient and got us on our way very quickly making the drop off easy and not time consuming at all. Thank you!
When I picked up the truck it only had 1/8 of a tank of gas, and they had to go fill it up which made me late to meet my movers causing me to be charged for additional moving time. Customer service was poor.
Make sure vehicle is clean and washed.
At least clean the windows inside and out (and the mirrors) and wipe down the interior.
check the sound system in the truck. right speaker has a short in it.
Amazing job working with me. We had a horrible move experience and u-haul was very understanding and accommodating.
When I arrived they did not have the truck for me and when I got my truck they forgot to give me the dolly....
Uhaul...u can do a better job than this..
Every time I rent a truck the truck is extremely dirty on the outside. The last truck I could not even see out of the front windshield safely. The person who checked me out blamed the city for not allowing them to clean the vehicles. Or is the other side of the equation U-Haul does not want to pay the expense of cleaning their own equipment?
The Experience at this location is always great. Fun, friendly and helpful employees which makes waiting enjoyable. It's the only location I ever rent from.
Nice and helpful even though our reservation made on the website was never received by them.
Friendly and professional associates. Good service.
line is too long with not enough staff to help the customers. Otherwise everything went very well. Thank you U-Haul!!
Tim runs a fist class operation. Nice work. Appreciate your attention to detail. Wish more business would be this efficient. Thanks again.
Providing a cheaper source of gas. I would have been 50 for me to purchace 3 gallons OK gas yet tuebnearest gas station was so fa r away it would have been nearly just as much
Everything was great.
Customer service was great Stephen was my CS person. He was informative and very helpful. Everything was as expected---GREAT!!!!
perhaps ask if you have insurance coverage in place to cover a rental and if so bring the rider for a review when picking up a uhaul.
i felt hostage to take your coverage. fat profit no doubt to your bottom line. or give half half the premium back if truck returned without incident.
Fuel cost $125 to go 160 miles. Truck doesn't seem to get very good mileage. Difficult to start as well. Vibrated like crazy especially on the 91 Freeway.
We accidentally left a hand-truck and a furniture dolly on the truck when we dropped it off. Our mistake, I know, but no one contacted us to let us know and we only noticed the mistake a few days later. I called and was told the items were either thrown away or given away. That's really disappointing, let me tell you.
I also am highly irritated at having to bring back the truck with the tank partly-full, with no credit for filling it up completely. It's a real pain to get the fuel level exactly right.
Only issues is rentals are for 24hrs and they had our uhaul reserved for first thing in the morning yet we were charged the same
only two very small carts, third floor was extremely hot 120 F, we were forced to buy new locks when we already had 2 locks from UHaul they were not round
Nothing! Tim was the best :) He was friendly, professional, and extremely understanding when I forgot to return the dolly. Newport/Costa Mesa U haul is the place to go!!!
Everything was great. Just a brief delay checking the vehicle back in but no big deal whatsoever. People were friendly and the cargo van was perfect for my needs. Will positively do business here again.
Very friendly and completely accommodating... Would definitely rent there again
EXCELLENT customer service. Everyone was friendly and extremely helpful. Would definitely use this location again.
Polite and helpful people.
My wife was harassed repeatedly by the men hanging around in front of your facility. We will never come back - even if we have to drive 30 miles. Tell the city of Costa Mesa that if they can't protect businesses you won't have customers.
Very nice customer service.
Your manager as of 8-28-14 was the worst businesses man or woman I have ever met! I can describe him as a tall dark haired male around 6'3" who talks over you unless you're answering his question. Then he insulted me on SEVERAL occasions when I refused to pay an additional $6.84 in addition to the price he already quoted. I would have had no problem doing that if he hadn't rented me a unit that was just small enough to break a leg off of a $1000 bed frame. Then disrespected me by saying "you laid your bed, frame and headboard flat?! Look buddy, if you don't know how to pack a trailer there's not much I can do for you." That's when I asked "did you really just insult me after you rented me the wrong size trailer?" He replied "no!" Then I said "I would never return to this location and not to expect any business from my friends or relatives." He walked away muttering under his breath.
The service was excellent! The truck itself was a bit old and raggedy.
Check in trailer as well as truck so i don't get harassing emails for non returned equipment that they have.
The truck was filthy dirty inside and out. Cigarette ashes everywhere on the counsel and dirt and dust on the floors and on the interior upholstery, seats were clean. The A/C did not work. And when I checked in I was not told that using the dolly in the truck would be an additional charge. Come on! I get it that margins are thin but you have to tell people that they will be charged if the "protective green seal" is broken. That feels like nickel and diming and a little bit of a bait and switch which makes this customer feel disappointed. The manager did the right thing and removed the charges and he was very helpful but I'm sure the policy is to tell customers of potential extra charges if not it needs to be. Come to think about maybe the A/C was extra charge.
This staff is very good. Very friendly, professional and good at their job.
When I came in to return the truck and dolly the manager told me he was not going to charge me for the extra day. I was in a rush and he told me I could leave and said he would take care of it. So, I leave and I get an email that he charged my card for an extra day on everything! I cannot stand liars. Also, he had all teenagers working there under him. All of them really didn't really know what they were doing but you could tell that he liked the idea of them having to ask him for everything. I will never come to this location again.
With new people the cleaning of trucks needs to be looked at.
We were told that we could easily pull our 2010 Toyota Camera behind the truck we rented. We had to stop in Vegas as the truck sounded like it was stuck in 2nd gear (started in Costa Mesa, CA). Called for assistance...they arrived in good time and were helpful and nice. Nothing was wrong?!?!? The truck cooled down and rested and seemed ok. Bottom line, the truck couldn't handle going up inclines pulling the car. The car was NOT loaded down and the truck did NOT have a heavy or full load. We ended up spending $200 more to pull the car and had to drive it one whole day on our trip to TN because the truck could not handle going up any mountains. We could have just saved the money and drove it separate and not had to deal with driving slower pulling a car. It made the trip more stressful, costly and added time to the trip.
Very happy with service at both ends of trip!
The truck rental process was easy. It made our move less burdensome. Thanks to the staff of Uhaul Costa Mesa.
That being said, my reservation wasnt available at the original, I had to go to 3 locations. . VERY DISAPPOINTED
Nothing. Best UHaul experience yet!
Very easy drop-off of the trailer.
They forgot to tighten the hitch. Everything else was excellant. Lucky for all of us, I dont trust ANYBODY OR ANYPLACE, because of peoples complacency in the workplace. That is why I make it a point to check their work. Thoght you should know. Tom
Everything went very well.
Great Service, thank you for all your help.
Service and all the people were excellent. thank you!
terrible customer service, very unhelpful. I stood around waiting to be helped, but was left unacknowledged. The parking lot was small and chaotic, which would still have been fine had there been any sort of organization or direction...but there wasn't.
Service was prompt and helpful- vastly exceeded our expectations...Thank You to all staff at the Costa Mesa location!
Rand was outstanding. overall service was excellent. Thank you for such great service.
Did not have the truck I reserved. No advance notice that I would not get what I reserved. Hard to find location.
Full gas tank when picking up and more accurate quote on gas milage usage.
I was very happy with my rental and the service I received from Matthew and the newest employee (I'm sorry I can't remember her name but apparently she's only been on the job a couple of days and she did fine) at Uhaul Moving & Storage of Costa Mesa.
The staff in general were friendly and helpful.
The only issue I had, as did a few other customers, was the line at the service counter -- only 1 worker for 5 to 6 customers made it slow.
It was training day and busy for a Tuesday. Besides the lack of customer service and slow help the guy that hooked up the car hauler decided to wrap the loose strap around the ratchet which caused it to be unusable when I got to the location to pick up the car!!! Luckily the guy I bought the car from had tools and was able to undo your idiots handy work!!!! Try hiring people over 18 and maybe you'll get workers that understand they're roll and give a crap about details and prompt service! Going to another place next time...
Allow Billing/payment to be done online
Top notch service! It's run like a tight ship! Very courteous and friendly. Amazing!
People were super...service excellent.
To begin with U Haul did not have thr truck at the location it was reserved at and was only notified a couple of hours before hand on a Sunday so I was stuck unable to find any other options. It cost me time extra mileage and extra gas. Then to top it off the battery died at the end of the day when all I wanted was to get home. A dinky little battery for a 26' truck
The truck was not cleaned out and the driver side mirror kept tilting down while driving. I had to reach out and lift the mirror up so I could see the left side. Very dangerous.
One thing I didn't like was that I was charged for more miles than I used. Other than that, everything was good
The pickup was filthy. All else was very good.
The only comment I have is the lack of parking and the long wait when setting up the unit was very very frustrating. Everything else about the experience was good. Thx!
Only one complaint and I have heard from others. Not enough carts!!
Didn't like being bombarded by a herd of Mexicans when I drove into the yard
service from the counter was professional and efficient however they could stand to be a bit more polite & friendlier.
Great experience! Thanks Uhaul:)
VERY PROFESSIONAL, EFFICIENT STAFF. ALL COSTS QUOTED ACCURATELY. RECOMMENDATIONS FOR TRUCK SIZE SAVED ME MONEY. DID ONLINE REGESTRATION AND WAS IN AND OUT IN 15 OR 20 MINUTES.EQUIPMENT WAS IN PERFECT CONDITION.HAD NO PROBLEMS. RATE THESE GUYS 10 0F 10.GREAT EXPERIENCE.
Outstanding staff !!!! Very courteous and helpful!!
Outstanding staff. The greatest!!! Thanks guys and girls.
Keep up your excellent attitude when clients are going through so much!!
Thanks Tim and his crew!
The employee that took my order on day of pickup was fantastic. A younger gentleman (I don't remember his name).
We did have a problem with ants in the cab of the truck. Otherwise everything was great
The staff was exceptional from pick up to drop off. Very nice, friendly and extremely helpful.
Grace period on many day rentals. Perhaps 60 minutes. Thank You!
The customer service reps were friendly however I found it to a complete SCAM when I drove a total of 3.8 miles and returned the rental only to find I would have to either fill up the gas where I found it or pay 12.68 for them to do so. When did a car burn 3 gal of gas going 3.8 miles? My cigarette boat gets better mileage.
Laura helped me immensely with my storage needs. She was cooperative and understanding and provided terrific service.
They were fast and efficient. Friendly and we were done quickly. No problems with the trucks and loved the extra help loading and unloading site that was added on the uhaul site!!! Thank you.
OWNER- Dealt with the actual owner on return and he was rude and fake in his demeanor. I'm done with this place! I'll be using U-Haul again I'm sure but not this location.
I asked some questions and he treated me as I was wasting his time but actually I was inquiring about a one-way rental across the country to move my daughter. I have a suggestion- Have this guy stick to writing checks and keep him off the counter,
Awkward location/hard to get to.
We got UBoxes and a trailer. The trailer experience was great, but the UBoxes were terrible. The left hand (online) didn't know what the right hand (local affiliates) were doing. Plus, the info was not shared with the Moving Help website. The UBoxes were not delivered on the date specified in my original contract, which caused problems with my Moving Help and then the UHaul representative in my destination came at me with attitude like it was my fault. UHaul should stick to their core business and drop the sorry attempt at UBoxes.
Mr. Foster and Mr. Wilcox were nice, willing to help and concern customer was sastified with services. Thank you so much.
Do not double book people. I had a reservation and NO truck at 730 am. I was told no truck would be available till the afternoon. I dont know who moves after 2 in the afternoon on a Saturday in August but not me. I was treated rudely by Tim at the Newport location and was hung up on. Time did call me back after 30 minutes, with a truck, but acted like he was doing me a favor honoring my reservation. Worse Uhaul experience thanks to Tim.
Give a discount to returning customer.
Manager TIM needs to take some Xanax and calm down. He was in a customers face who apparently he found out owns the property next to his house and decided to bitch at the poor old man because someone broke into his car that lives on the guys property. Tim was all heated and then started yelling at his employees. I use to work at that u-hall and if Tim talked to me like he was to his employees id knock him out or sue u-hall for millions.
Very busy place, yet the manager was on top of things.
One of the online order items was not delivered to me and when I asked store representative about it rather than helping me she said she can't do anything and I had to buy that item again. This was not what I was expecting. Also while returning I was charged $25 for not folding furniture pads. This was nowhere mentioned and ridiculous. It was written that truck should be clean which I made sure it was but I just put the furniture pads as it is.
Total professional experience'... give thiss owner a bonus!!!!!!! :-)
Excellent experience all around: I got the impression that they were a very tight-knit group who took pride in fast, friendly service. Honestly I was impressed by how I was treated. I appreciated the minute update I received even during busy periods to let me know that my case was being handled. Thank you guys!
This was a horrible experience for me and will not use uhaul again for any of my needs. Period.
Even though it was busy things moved quickly.
List this location on the Uhaul website! They were great and had everything I needed, including the 14' trucks that the website listed as unavailable! Called them and within minutes I had my reservation completed! Pick up was a breeze, and the late night drop was an excellent option since I was moving until after midnight!! I will definitely return to the Newport blvd location for my next move, as well as recommend Uhaul to all my friends. Thank you!!
There was some mis-coordination on my reservation of a truck at a different location but the guys here made it happen.
Perhaps a separate checkin for those that pre- registered for equipment. The folks working were friendly and return was excellent.
I rented the truck at 8am and they asked me what time I would have it back even though it is a full day rental just so they could No told them probably by 11am.
It could be clearer where to park our car while picking up a truck. Perhaps move some of the rentals behind the building (keeping one of each out front) would give more room for the customers.
I was very impressed with this Costa Mesa location. It was great to see three people working the counter inside, and a few employees working outside helping direct customers. Best UHaul I have ever been to
Thank you for the easy rental experience. I really like the drop off experience.
Very good service, clean truck. Good store!
Extremely well-run operation. Very helpful people.
Make sure the gas tank was at least 1/4 full. Mine had a warning light showing only 21 miles to empty.
Gas in the truck. Clean truck from inside to outside. It was super dirty with trash inside of the truck, muddy outside, and even the front window was half broken that I did not see it when I picked it up do to the dirty windows.
Actually help them and not just say "we closed two minutes ago, do it yourself".
Honestly this is the best-run uhaul I have ever been to.
Could not correct drop off llocation after mistakenly chosen
Interior dimensions are less than 5 x 10. Found the light switch timer.
Don't charge so much for a gas GUZZLING truck!
Definitely rent the 14' truck with dolly as having the ramp makes a huge difference. This truck was a beast! Plus, is was as easy to drive as the 10' truck. Vickie
Thanks for the GREAT service!
Great customer service and fast customer service.
I know land is expensive near the beach, but I wish your lot was larger. Especially for folks renting big trucks for the first time. Very intimidating driving in and out of the location. Other than that, the crew was great and the truck was perfect, and perfectly priced. Thanks!
Reception was speedy - they were ready with the paperwork. In and out with a truck.
Return same way. Well organized. Truck worked fine.
After hearing of our family tragedy, that changed our transport needs/plans... management of the store forgave/eliminated the wrong location drop-of fee... I would totally recommend to all friends and family doing business with a company that has patience, understanding, and a heart for its customers. Such a bright-spot in an otherwise tough week.
I should have asked, but a "hey, have you driven one of these before/do you have any questions about where buttons are?" would have been really helpful. I spent 20 minutes trying to figure out how to move the mirrors only to find that you have to move them manually.
Excellent customer service
I do like the emailed receipts and records.
Tim Fouse was extremely helpful and very responsive to my requests in a timely manner. I have rented from this location a couple times and would absolutely recommend it to friends. I really appreciate the excellent customer service as moving can be frustrating as it is! Thanks :)
Not much. You have great customer service. Everything was great. Keep it up :)
Could use more customer parking. Quick drop off service.
Give the impression that you genuinely care about the customer and are happy to help make his or her move as easy as possible.
Clean the windows inside and out. Under certain conditions, very difficult to see out the windshield. Small lot - difficult to maneuver.
I was a little annoyed when they charged me for a hitch. I've been to that location a few times and I never had to buy a hitch so I can rent the trailer. They should inform their customers that if they don't bring their hitch they will have to buy one at the store. There was no where or did anyone inform me of this new policy. I asked the manager when it changed, they said last year. He said that he started charging because his employees would forget to take the hitch off the customers trucks and the manager would be eating the cost. I get it....as a business owner you don't want to replace equipment. BUT, don't punish the customers for your employees mistake...penalize you employees. They are the one who made the mistake.
The dolly I reserved was not in the truck and the back door was left open. I suspect this was oversight since I purchased insurance so a walk around wasn't necessary. Luckily we ended up not needing the dolly.
Provide a lock with the truck.
Great staff and helpful! I love the donated box area too! Only downfall is the challenging parking.
Tim the owner/operator provided top-notch customer service. Will definitely go out of my way to use this particular U-Haul location the next time I move.
The worker who helped us with the inspection was courteous. He did a great job in trying to expedite the transaction at the cash register when his scanner failed to work. He was the bright point in our interactions at this location.
For the downside, there were approximately 6-8 men hanging around the drive way entrance, chatting, and at times, blocking the parking spots. In fact, when I returned the truck, I found my car was blocked in by a mini-van. My husband went into the U-Haul store, but no on claimed it. I asked the men hanging by the driveway who owned the minivan and one of the men claimed it. He was extremely rude and unapologetic for blocking my car. It seemed these men were hanging around to pick-up moving work possibly. They make driving in and out of the location difficult.
This just topped an already frustrating experience in the morning where there was a line of people waiting for the store to open. It took approximately 30 minutes to reach the cashier. Then another 10-15 minutes for the initial truck inspection. We had to wait because another truck was ahead of us. The lot is poorly organized, so the flow of traffic to the exit is easily blocked by incoming cars and trucks. I think it would have helped if someone was outside, trying to direct the flow of traffic as there were cars parked in random places blocking cars and trucks. It certainly seemed the location was short of staff.
The facilities and parking area is too small. Very cramped and difficult to park and maneuver trailer and vehicles. However, customer service was beyond excellent. The staff were respectful, polite, kept me informed of the process, efficient, and professional. Will be coming back to this location for the outstanding service.
initially I had problem realizing that the safety chains to the axles were not properly connected which cause a major delay. I could only connect one side and felt that one was good enough. The dolly could not be turned causing the front wheels of car being towed to become twisted. So I had to unload and reload twice. Once I got it right, the trip from CA to NC went smooth and easy. If there is a way to prevent this from happening again, implement it.
The only suggestion I would have is add additional person to check us in. The line gets really long.
I was offered $50 off for being transferred from Tustin to Costa Mesa. I paid for the extra mileage, but did not receive the $50. Whom do I contact now?
The staff are very rude and unprofessional
It feels like they hate their jobs and they wanna take it out on you
I had a problem with millage. I use the truck for one trip from Costa Mesa 22 street to corner of Pacific coast HWY and Crown Vally and I don't think round trip would be more then 45 mills, but they probably type wrong number and told me I had 123 mills which is inposible..also when I took the truck it was less then half tang and I returned it almost full tang.but they said we don't pay for that. you would charge me if I don't fill the gas, but you pay for what I paid more.overall it was a bad experience.
for the amount of $$. i can't believe the trucks are so dirty. after 4 hrs. of loading and tired, i had to spend a half hr. cleaning all windows, rear few mirrors and sticky dirty interior including steering wheel so i could drive it for 6hrs. across desert. ran well, front tires looked low on air. then, they say to call at destination for drop off place. tiny small print on contract with phone number made this difficult. had to contact u-haul to ask where the phone number was after 6 hrs. of unloading in 110 plus heat in lake havasu, AZ. so, how can i reccomend here...?? are all the rental company's like this?? disapointed in u-haul.
The truck they put me in. Filthy dirty inside and out, no power steering below 15 miles per hour!? The drivers door wouldn't close and kept flying open on every time I turned right. Honestly major multi million dollar law suit could happen and you would deserve it. Couldn't lock the door because it wouldn't close. Embarased that I didn't use Penske or Ryder. For me personally its hard to imagine a company as reckless as you guys, are still even in business. Its a leadership issue. People managing there P&L and blowing off what matters most. Customer experience.
Manager who checked us is was absolutely top notch. This location is limited by space and requires lots of coordination by the employees to make every square foot work. Everyone I encountered was professional, courteous, and knowledgable. This store is extremely well run.
I can't say as much for the phone calls I placed to Uhaul Traffic and Scheduling which were often poor.
The parking lot is too full and not monitored--there was no parking available.
The person who helped me on the phone in Newport was very helpful. He did not charge me extra and the trailer drop off was about 5 miles away.
Whoever the manager was at the time, was understaffed and did an incredible job processing customers. He is really good at what he does.
Very busy on 6/30 but the employees, especially the fellow with "owner" on his name tag were competent, efficient, and respectful of my time and desire to get the truck rented and get my move started quickly. The Cargo Van was in good shape, and well designed for the job.
Not a darn thing!! It was a great experience!!!
difficult to get in and out of when busy.
Need more help. The place is always packed and you
have to wait a long time.
Have more than 2 cashiers/inside contract guys on the weekend at the end of the month (since that's the busiest moving weekend). There was a long line on Sunday morning and it took 45 minutes to get in and out of there with only a trailer. I imagine it would've been longer for an actual truck. Other than that, all employees were professional and as quick/efficient as possible for the circumstances.
yard staff was great. office staff was rude.
Very busy, got me out quickly.
It was a bit busy checking in. There were many reservations trying to check in at the same time. The gentleman in charge did a superb job handling the volume!
It states on your trucks 19.99 we used this truck to go to Anaheim and back twice, why did it cost us 150??????
The truck was really beat up. The key would not work on the driver side, you needed to climb across the seat. When you open the driver side door, it drops down. Super bumpy ride compared to the last 26' truck i rented from you. Then the ac would not work in our truck at all. Probably going to try and rent in a couple of weeks from a different location.
You miscalculated my mileage by 20 miles in your favor.
I was very satisfied with the service I accidently left some hazardous waste material in the back the manager gave me a courtisy call that wasnt so curtious.
But thats why I wont rent there again even though Ive rented ther 3 times in the last month
It will be nice to have some one at the office at all times I stay in the parking lot for 20 min because your staff was out to lunch, can you maybe have two people in your office. Thanks.
Keep up the good work :0)
just keep up what you guys are doing
Staff at this location was great! But the location could sure use more space.
This is the worst experience we`ve ever had dealing with a company. We would never recommend this facility to anyone
Every other storage facility I have used before turned out to be a nightmare. My opinion all changed because of Tim, the mgr. at UHaul
Everyone was super_ friendly, helpful, on-time. Great customer service. I could not have been more pleased. And the packing guys were magicians, polite, and fun.
The facility is very clean,carts were always available, and the lights worked well. I saw an attendant on the premises a few times that I was there which was reassuring.
Customer service was very helpful and efficient with my questions
Thank you Chuck at Pompano Beach and those in customer service who ultimately made me a happy customer after my 2 week delayed shipment!
Too many sketchy homeless hanging around inside and outside the gates waiting to enter with you or exit with you.
The person I dealt with was very helpful and professional.
I could not get the gate to open, returned my fob 3 times - none of the guys knew the exact procedure and didn`t care enough to figure it out!
I checked several storage places in the area and found this to be the best price and helpful and friendly staff.
I`ve been using Uhaul for over 20 years. I`ve always had a good experience with Uhaul and will continue to do business with you guys. Thank you. Kurt Elfenbein
Later access hours would be nice.
Staff very helpful : Rand was very attentive. Thank you!
Tim went out of his way to help. I ordered 4 boxes and ended up being two more. he managed to get to more in perfect timing.
1 box seemed barely road worthy. The other 5 were in great condition.
Attacked my illegal mexican workers attempting to get in and getting out of the location. Horrible. I will never go back there. Ended up at a competing facility that felt safe.
I think it is a poor customer service to not have a dumster especially at a storage facility. And then to charge customers if they need to dump trash.
Worst Uhaul experience ever! Staff was beyond rude, would not honor Uhaul box prices, charged me for wrong size box, wrong invoice, RUDE RUDE RUDE!!
Brandon Pearce Johnny Fackrell were friendly, accommodating willing to work with us at every obstacle we ran into. The customer service that was above beyond the norm.
The local delivery company did not deliver and i was charged and now going through refund process. I would line the boxes with something to keep the sawdust to a minimum.
The Costa Mesa store was great aside from mailing a key in a regular envelope but the receiving site was terrible.
good concept. coordination to setup using the u-box was horrible.
rented unit 406. main gate wouldn`t open. had to hand carry my stuff to unit, then storage door wouldn`t close. Uhaul rep treated me horribly. wont rent for 2 years now. will be moving out.
good experince at the front desk
Estimated time of arrival to transport UBox from New York to California was inaccurate. Neither uhaul center could track boxes or give me an estimated time of arrival.
Tim Corey were very helpful.
Jason is my hero…he was very helpful.
I`ve used u_haul several times in the past and think they provide great service. I was amazed this time at how fast my u-box arrived at it`s destination. Thank you u-haul for a great job.
There is a sign posted at the exit gate that states: You must sign out before you leave or access may be denied! Unfortunately the office door is locked and no one responds when you knock.
Rude customer service in trying to find out details in closing my account. The service elevator was closed when we tried to move out without warning or notice. Will not recommend.
200 characters is not enough for my complaint. Terrible, rude and ignorant staff. I do not trust this staff or the workers. dirty, unlighten hallways and overall awful
I can in now way explain how bad an experience I had at this facility in 200 characters. If you want to know about this, Email me an address for a longer response.
Computers were down the first morning. Second time that has happened to me here. But staff helpful. We had 5 boxes they had to change out.
I have always been pleased with U-Haul`s services. Question: Is there any senior discounts for storage monthly rates?. Thank you for years of excellent services.
Debra Mitchell 619 942-8656
Horrible customer service. Had to call about 8 times to make arrangements for 1 u-box should not be this complicated. Will use other service in the future.
Manager was rude to me. I have been there the last 4 summers, probably won`t return.
all employees were very most notably Tim was thorough and thoughtful.
Door lock didn`t work and staff took a ho ur to charge my creidt card all the while the mangerTim at the costa mesa ands 55 fry was there but he was to busy talking to a freind to help..
The entire staff made moving and storing a very positive experience.
If there was an extremely poor box, I would have checked that. My issue is with the staff maintaining managing the facility.
The Uhaul team did an amazing job--and customer service was top notch
Staff was rude. The keypad on the wall is a major inconvenience. We moved out of our unit and notified the manager or employees, they were unprepared and unprofessional in handling the situation.
Very nice and helpful throughout the process thus far!
Awfull experience. Please have a manager contact me if you really care to discuss this never want to experience situation Mr. Bradley 949-350-3550
The staff was amazing! Everyone was helpful and patient when we had some issues moving items into the room!
Thanks for being our heroes and saving the day!
In fairness, the facility had just recently been purchased and renovation was on going.
At times I wish the facilty not the office necessarily were open later.
Due to the poor management by the previous owners, I had many issues with this location.However I still was displeased with the customer service I received even after the unit was under new management
very friendly and accommodating customer service person at the counter was exceptional
Difficult to maneuver a 26` truck within the confines of the storage area. Other than that the staff were extremely helpful and conscientious.
We used the facility for two months and it was a pleasant experience.
FRUSTRATING AND AGGRAVATING LIKE THIS CHARACTER LIMIT. SCREW UHAUL I HOPE TO NEVER NEVER NEVER DEAL WITH THEM AGAIN!!!!!!
The staff member Jeff who works at the storage place on Newport Blvd.in Costa Mesa was extremely nice and helpful. I will recommend this storage to my friends because of his service. Thank you Jeff!
You are just short of being sued. CEASE and DESIST from sending me any more notices.
Staff was friendly and helpful. Facilities were clean and safe. Excellent experience.
The Manager is great!! Excellent customer service.
Had to be the middle man between uhaul renting and storage unit company in negotiating the pricing and space I was promised. I was promised a larger unit that what I was shown.
No one could print us a receipt, no one could guide us for sending our u-boxes
Mike was very helpful and accommodating.