Customer Reviews for U-Haul Moving & Storage of Downtown San Francisco
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Downtown San Francisco
I was very impressed overall with UHaul Storage.
Firstly, the $19.95 price you have on the thousands of your vehicles is false advertising. For just 4 hours of rental I paid $80. I think you need to give that number more truth.
Secondly the truck had food crumbs in it.
Better van arrangement- waited over 30 minutes
Have staff that all act in a friendly manner.
I got there 20 min till close and Natalia/her manager did not fuss or complain.They both went above and beyond to make sure I was set up with everything I needed.
Lock all bathrooms. Bums keep stealing the toilet paper!
Also employees shouldn't park on the loading docks. They take up customer parking making it difficult to load and unload into storage. Nothing much else. Everything seems to have greatly improved since the new management. Cleaning lady with short hair and a headband is the nicest employee there. She's always greeting with a hello and wishing you a good day as you leave. Makes my day every time. New manager also seems like a swell guy.
badly adjustable mirrors that could not be adjusted easily. Only street parking available...no parking in lot.
The gas gauge notations were inaccurate both times I rented last weekends, both times in Uhaul's favor. The first time I had them note it on departure; the second time I just figured maybe I'd have to pay for a gallon, but the intake guy tried to charge me for 3 gallons of gas, after I had driven 5 miles. He finally agreed to drop it to 1.25 gallons of gas, but still--there's no way my 10' truck got such bad mileage driving 15 mph on flat streets.
The U-Haul on Bryant St in San Francisco is excellent!!! I will highly recommend this store to my family and friends. The employees made my transition to LA so smooth. This wouldn't have been possible without their unconditional assistance and care. Starting from the General Manager Casey Clark to the rest of the staff Amelia, Nathalia, Andrea and Wesley their cordial and attentiveness shows the wonderful display of the excellent customer service that U-Haul offers to the clients. The truck that I rented was reliable and impeccable.Thanks again for all of your service. Sincerely, Karen Pinaud
This location is amazing. Kellin is the man.
They marked the gas as "full" when in fact it was at 3/4 of a tank. Only drove 15 miles so there's no way I could have used that much. $10 doesn't mean much in the grand scheme of things, but it does mean I won't be visiting this uhaul store again.
Service was not as fast as usual, but staff was friendly and the equipment was well maintained. Thank you for your help!
The staff inside were great. The 2 different guys who helped me out in the yard could have been a bit more helpful however.
Trucks appear poorly maintained but staff helpful and friendly.
the dollie that I'd reserved was missing, so I had to return to retrieve it ( a slight annoyance )
The process of renting the U-Haul was not the issue. The issue was the poor customer service provided by the attendee reviewing the vehicle before it leaves the lot and the same attendee that inspected the vehicle upon returning the truck.
It was a heavier set man that did not smile, short in his words, and used poor judgement with his choice of words.
Upon returning the vehicle prior to 7AM the next day, he literally said, "Get Out! [of the vehicle]" in a very unpleasant way. I understand that it's early, but it's no way to treat people in general.
The staff helped mw maneuver my trailer to back into tight spaces, I really appreciated it!
Really liked the person who checked me in at the front desk.
As always, Amalia was amazing!
Excellent experience! Thank you!
The lines were a little longer than I would have liked, but other than that it was great. There was some miscommunication while dropping off my van, but that was sorted out.
I rated the location as below average because the layout of the entrance and exit needs some serious work. The exit is blocked off, but there are no signs indicating this. The first time I had to move a few items into my unit, I parked a rented U-Haul truck in the designated parking spots near the doors on the 2nd floor. When I was ready to leave, I followed the exit signs to get out, but once I got to the exit door, I noticed it was blocked off. There is no room to turn the vehicle around, it's too narrow, so my only choice was to back the truck all the way out, back to the parking spot I originally started from, which felt like an obstacle course. Even worse, the entrance (which is the only way out) was blocked by vehicles being checked in. I had to wait for 20 minutes, until the single attendant on duty (it was a Saturday afternoon) was able to check everyone in and move the vehicles to the lot where they're stored. It would've taken longer if I hadn't been vocal about my frustration, which I expressed three separate times.
Create an Express line for those who have already done the checkin online. Perhaps going straight to the parking lot like National Car Rental does it.
I was assigned a van that was parked behind 4 other vans. As a result, I had to go back inside and re-sign a contract for a different van. This wasted more than 20 minutes of my time. Otherwise, the equipment was in good working order and other personnel were very helpful and professional.
It took me an hour to get my truck even after registrating online. They were under staff. Everyone had to fetch the truck them self. The truck I reserved had left over food inside and garbage. The location is convenience.
I will never use uhaul again. You employ a bunch of low-life crooks.
My moving-in experience was outstanding
I knew from yelp cust service would suck. But when the elevator broke... Failure was the only option. No one knew what to do. Where elevators were. Etc. and the manger, Casey , was no were to be found. Long story short.... I had to pay movers 2 extra hours. Also the rudest staff/customer service I've ever had to deal with.
My recent moving experience has been beyond terrible. I have filed a couple of complaints in regards to my ubox being lost and late. That has been resolved. What has not been resolved is the fact that we were over charged for the movers that uhaul booked. We originally booked 2 uboxes but only ended up using one. So we should have been charged $175.50 not $280.00 which is on our credit card. When I was making the reservation the women told me that I they would refund me the money. Fast forward weeks later and I am moved in and no one can seem to help me with this. I have brought this up several time over the phone withe several different customer representatives. I was first told that some one would get back to me, then that they would put it in the complaints (never happened), that I need to contact movinghelp.com (they can't do anything for me) and now I am being told to ask the movers for my money back. He is less than satisfied with the uhaul experience (see my complaints) and is not wanting to refund my money.
The next problem is that my certificate number was not taken off at the time of checkin on my upod order. I have been told by customer service that is can be taken care of here.
Certificate number: FFE2488A
Amount: $50.00 USD
Active on: 4/9/2013
Please have someone contact me regarding this issue.
It would be really nice to have a key drop for after hours returns.
Service was fine. Truck worked well. Overall an easy experience if I need to rent a truck or recommend a service to a friend.
Clean the trucks occasionally, don't give customers a truck that is blocked in by another, identical truck.
The person who I returned the truck to was inattentive and spent most of the time looking at his phone rather than taking the time to finalize the transaction and complete the final checks. I thought it was rude and unprofessional
Vastly improve the attitude of your counter staff ,I felt like I was commiting a crime asking them to do their jobs
Customer service was simply terrible and I was overcharged for service,I will not be using uhaul again from this experience
I had made a 8a pickup reservation for our truck. We had until 11:30a to move all of our things out of our old warehouse into our new location and we figured moving from 9a-11:30a would be ample time and able to return the truck within the 4-hour rental window. We got there a few minutes after 8a and there was a short line line with one associate working. Please tell me why I was STILL in this "Short" line at 9am? What's the point of even making a pickup appointment? The associate was with the person in front of me for over 30 minutes, upselling, etc. She had told us that the truck needed to be returned by 12p. WHY IF WE WERE IN LINE FOR AN HOUR? When I was finally given the keys to our truck, we had to walk up a steep hill to get to the truck. And tell me why we were given WRONG keys??!!! Note to management of this location, if i am a supposed "Valued Customer" as your ambiguous email states, then please take my comment into consideration, hire more staff and make your business more efficient. And get rid of those day laborers across the street too.
some of the staff were not very friendly.
The cab was dirty and had pet smell. The last person left plastic drink bottles and old batteries on the floor. I dumped in the trash. The truck was clean in the cargo space but not sweep out very good. The floor was dirty and a broom would have done the job in a couple of minutes.
I also had a problem not needing a round trip and was told it would cost twice a much to make it a one way. I missed the family dinner and get together in San Jose just to brings the truck back to San Francisco. I don't like U Haul very much today. Jim Lunsford.
Everything was fine. The windshield and driver's side window could have used a wipe down (to aid visibility while driving), but everything was solid.
Associates today were friendly overall but didn't seem to have much interest in efficient transactions. Usually the friendliness/ desire to assist is low at this location
My truck needed an oil change and I took it for a 450 mile journey. A bit nerve-racking, so I ignored it. Not sure that is a good idea...
Wasn't walked around the truck when I recieved it. Also order a hand truck and didn't recieve that I called Devon the guy who rented the truck to me and he said come pick it up. My fiancé came to pick it up and was given a hard time. Truck needed a oil change the side mirror was cracked and engine was idling pretty high. Overall a bad experience will never step foot in this location I'm almost to the point I won't use uhaul again but I have had better experiences in the past at other locations
Pickup and delivery took an insanely long time and it seemed like people were just waiting around.
There was no line at the front desk so it felt like a Lord of the Flies free for all.
well when I checked in I explained to the worker at the disable desk that I was leaving my car in the blue spot out front and was that ok? he said it was and when I returned I had a 275$ ticket .he could have actually paid attention to what I said and told me it was not ok as it was a wheelchair ramp in the middle of the block\the other lady andrea was very nice and helpful in the evenings and actually did listen to my complaint and gave me someone named Jessica to call to possibly write me a letter to be able to fight this ticket I am very upset about it and would like to be contacted I would appreciate some help with this 415-525-0063
Was very happy with the storage experience at UHAUL Bryant!
Faster service, I had to wait almost 30 minutes to get checked out because they charged me an extra day for being 3 minutes late, when I understood that I had the truck for the day.
Rented a dolly and didn't get one. Service staff on-site less than helpful. Manager though was great.
Check-out process took longer than previous rentals.
Return process was quick and efficient though.
1 - Our original location, and our storage location of choice, was the Bayshore location, but UHaul couldn't honor our reservation there. Please make sure you can honor properly made reservations.
2 - The Bryan Street location has limited capacity for load-in/load-out, both in loading docks and elevator capacity. It makes weekend work take a long time.
3 - We got calls all day asking us why we hadn't pick up the van we reserved, though we had already picked it up. We even got one of those calls after we had returned it!
4 - We were billed an EZ Fuel refill charge of $12 - that's after driving 10 miles. That's excessive.
Overall, the van and the storage facility are excellent. All of the personnel were friendly, helpful and knowledgeable. Improving access to the facility and improving the reservation administration would help.
In terms of what Uhaul could improve, I don't know where to begin. I have never written a complaint like this before in my life but the overwhelming number of problems I experienced the last two times I rented from uhaul have convinced me that not only will I never make that mistake again but will also recommend to everyone I know never to use uhaul. Moving is stressful for everybody to begin with without the nightmare of wrong phone instructions, wrong pickup locations, changing drop off locations, multiple reservation mistakes, trucks with dangerous brake and engine problems, endless waits for lost keys?! These many inconveniences were not specific to any one location but were obviously systemic with uhaul. Any extra cost to use a more professional company which maintains it's fleet in good working order and who's employees actually communicate with each other is money well spent.
Everything went smooth, in and out, desk help, equipment help, and return were all frindly and helpful
Make it more clear that if a customer doesn't use the pads, they will still be charged. The manager took the charge off for me, but he said that it was not a normal practice.
Bryant St location is miserable: nothing was ready on time, truck was locked, no one could find the key, erroneously checked me out and have now charged me 4 times for a month of storage I didn`t use.
Efficient, excellent service and over all great facility
Add lines so that waiting time for initial pick-up be shorter
have rented a vehicle twice here, and it is fast simple and easy.
Quick service, people friendly and knowledgeable. I would use this site again.
Rates were high for One Day Rental but it was worth moving my items.
I have contacted customer service about my rental and never heard back.
Each employee was thorough and professional
Truck I reserved was not there. They called me to confirm the day before but did not tell me the truck I reserved was due to be returned the same morning I needed it but it was not returned. You should not rent a truck that is not there when confirming appointment then When I get there the next day it is not back. When confirming an appointment make sure the truck is there the day before the customer needs it so when they get there it is available.
Rented on Christmas Eve at about 10:30 AM. Was expecting to be able to return by 4 PM (when the location closed), but was stuck in traffic. Called to let a lady at the location know and she said not to worry, that I could return it on 12/26 (closed Christmas). When I went to return today was told I would be charge 3 days. He lowered it to 2, but still makes no sense that I was charged on a day when the truck was not used and you couldn't rent it because you were closed. Would have returned it by 7 PM as it was rented for on 12/24 or on 12/25 but location was closed.
May need bigger or more clear sign for pick up location? Wasn't a big deal, found it soon enough. Also, a Keurig or coffee station would be nice. I wouldn't mind paying for a hot cup of coffee while I wait.
When one rents a 10 foot truck and receives a confirmation of such, but Then arrives to be told I must drive a 14 foot truck, due to my one way rental.....even though I could see a parking lot full of 10 foot trucks, I would not give this experience a high rating, very irritating!
I don`t usually fill out these surveys but I did this time to let you know that Alejandra who helped me was very patient and kind. Thanks for the great help Alejandra.
Probably won't come back again due to the fact that I had cleaned the inside with a broom to d best of my ability and when I dropped it off the aridity de of one of d employees was ignorant saying that he was going to charge me a cleaning fee , which I just found out he did.Its a pity cause I'm a regular customer and will just not use u haul again.
What to improve on: Return phone calls, don't triple bill the shipment cost and then threaten a lien because U-Haul loses the billing information after that, when U-Haul creates a problem (previously mentioned) do not make the customer do your job to fix it, spell my name right especially after I tell you my correct name multiple times, listen, follow through with what you say. HORRIBLE! I will never do business with U-Haul again. There were 2 nice, helpful employees that worked in the warehouse, but the office staff was so horrid, I would not even give 1 star.
better signage as to where to take returns would be helpful
Jessica at the reservation desk was very courteous and even though she was ill, made us feel welcome.
Nothing. Everything was awesome! Especially Amalia!
Did not give me the dolly I ordered. Unsure if the charges were dropped.
People at the desks could be more responsive to customers who have just arrived. I stood there for minutes before one of the women acknowledged me.
The staff was terrific, but the manager, Casey, was a bit gruff. It was too bad because it really changed the whole feeling in the place. The staff was super friendly but seemed "afraid" of Casey. They were much different when he wasn't in earshot than when he was.
The staff was terrific. They were all very pleasant and very very nice. The manager, Casey was a bit gruff and the staff seemed afraid of him.
Person at the counter was very helpful but he was the only one there. But he did a great job!
Please honor location requests! What's the point of giving me options when NEITHER location is what I chose?!
That location had very poor service. The POS employee was cursing and very unprofessional. He did not know anything about the products. I requested a 17 foot truck for the morning but it wasnt there. I will not suggest this place to anyone.
Waited in line for 45 minutes to rent a pickup truck. Only one person was helping customers, and he said it was his first day on the job. He spent twenty minutes with one customer discussing a promotion package deal while ten people were waiting. The people waiting to purchase goods gave up and left.
The worst experience of my life. The truck was gross, the gas line was cut so we were unable to fill up the truck. The location was just as bad. The entire experience was AWFUL. I WANT MY MONEY BACK. CALL ME NOW AT 714-292-7357. I AM LIVID!!!!!!!! LIVID!!!!!!!
Extremely poor integration across locations and u-haul services. Very frustrating experience. Different answers and uncertainty of the safety of my belongings the entire time.
I'm Never using Uhaul again.
There was a bit of a wait (+5 minutes) to pick up the truck, but that was just because several drop-offs can in at the same moment. Didn't do any harm. My only real complaint is that traffic in SF is awful!! But that's not really under your control...
I had arrived at Budget Rental in the morning as I had a reservation. When I arrived they did not have my truck...just shrugged their shoulders and said that another customer had never returned the truck. They said, Oh well! So I came to U-Haul in an emergency situation. Devon was so helpful and understanding. Excellent Customer Service. The folks outside where I picked up and returned the truck were also outstanding! I will never go to Budget again; especially on 7th Street. I will ALWAYS go to U-Haul; especially on Bryant. Thank you...you saved the day!
revamp your policy on one way driving....my trip got canceled and I got charged FULL AMOUNT. this is a crappy policy and I will look into other options for truck rentals next time. ALSO....I originally reserved a truck from the Emeryville CA location. her trucks were stuck in mud, and Uhaul wasn't sending tow truck to help her until Monday. she lost my and I'm sure all the rest of her weekend business. cost me 3 hours of waiting and finally getting redirected to Berkeley Location. worst Uhaul experience ever.
Truck was super dirty. I didn't really care, but since you asked if the equipment was clean...
I was given wrong information about the check out terms and the prorate of last month rent.
Love the new manager, Casey, but generally speaking this location is a cluster eff. Service is poor, wait times are long, and no matter how prepared you try to be (calling to confirm reservation, showing up early, etc.) there are always snags with the process. This time, I had to wait bc there was something wrong with my reservation, when I finally got my truck it was locked and it took forever to find the key (Casey finally had to do it while the guy who was supposed to be helping me loafed around dragging his feet--look buddy, I know you're getting paid by the hour, but I'd like to get my work done and get out of here!), and then my U-box wasn't ready. The guy who gets the U-boxes (Norm?) was really great and attentive though and super helpful. Then when I went to check out, I ran into the same problem as when I checked in and had to wait some more. I hope Casey is able to right this ship, but this location is awful--I'll never rent here again. Each time I have had to get things out of my U-Box, the experience has been the same. What a disaster. $80/month for two+ years and I can't even get decent service.
The Van smelled of smoke and the A/C was broken and the heater was on and could not be turned off which made the trip not very enjoyable. We had to open the windows throughout our +100 mile journey on the highway, which was only fun for about 10 miles. The rating is based on the people we came in contact with, who have been helpful and friendly, and previous experiences with U-Hall.
I really was satified with the hekper I had Jessica very good and helpful at her job. Good customer services.
The gas tank was empty when truck was on the flat, whereas on the slope when checked out it was 1/8th full. Had to go to the gas station asap when started to drive.
Needed more staff to check people in and get trucks.
We arrived a few minutes late for the return of the cargo van, due to heavy traffic in downtown San Francisco, and there was NO exterior box for returning the keys. We spent a half hour before one
of the employees finally agreed to take the keys AFTER a lot of begging on our part. THIS SITE SHOULD BE REQUIRED TO HAVE A KEY RETURN
It was my first time driving a U Haul and the employees were very helpful on assisting me operating the vehicle.
Was raining. Would be nice to have a covered area to do the walk through and pickup
On the phone, the woman that made the reservation told me it would cost 19.95. Then when I picked up the van, it was more epensive due to milage and other fees.
I think this is unfair, and you should tell it from the start.
Otherwise, very good rental.
Awful service. Contact me if you want to learn why
I received excellent customer service; speedy, courteous, forthright and helpful. The staff deserve a raise and you should do something to get rid of the new tire smell in the store!
The two African American women who greeted me at the counter were pleasant, professional and very friendly. I apologize I do not remember their names, but they made a good first impression. The company should thank them, along with the kind and professional African American gentleman who helped me with the truck.
front desk was nice & helpful. But then I went outside to get a truck & have to hunt someone down to get me rental, who then takes 25 min to even bring the truck rental. Since we are on a time limit, i believe it should not take that long to get the rental.
Jessica the manager was always very helpful! She made the process very easy and she has a great attitude.
Not staffed enough. Slow service everywhere, people were friendly but didn't seem well informed or connected on what was going on. Took forever to get the truck then was given a truck with a flat tire. I was supposed to have a 1 way truck but ended up having to do a round trip because the first truck had a flat.
I didn't choose any coverage plan, but I paid for that $10.
Jessica really put in a personal touch
Jessica was incredible! She was very welcoming, informative and made getting a storage unit a piece of cake. You should give her a raise!!
everyone was friendly and efficient
I wrote a review, but it was more than 200 characters, and this form doesn`t tell me how many characters I have used, so fuck it, you don`t get my feedback, and your rating just dropped to average.
I have used the services of this facility twice now and each time the staff has been courteous, helpful and efficient. It has been a pleasure working with the people there and I will definitely recommend this particular facility.
Everyone was professional, on the ball, the equipment was ready to go and the return was easy.
Very pleased with overall experience and friendliness and courteousness of your staff, which is of paramount importance. There is nothing more disagreeable than dealing with unpleasant people, and I'm happy to report that everyone at your facility was extremely pleasant.
Very nice and helpful staff (Devon was our return person and I don't remember the woman's name who rented the truck but she was great too) but the location is awful. There were needles and syringes on the ramp where we wait for the truck. We were called homophobic slurs twice by the guys standing outside for moving work. The truck's starter switch was loose and hard to start. The ramp didn't go in smoothly and took three of us pushing it to get it to close. No wiper fluid so couldn't clean the filthy windshield.
Change the online order process!
Stop the 20 up-sell pages and optimize the actual order process. The indication for a 4hr rental period is not clearly communicated - anywhere. The confirmation email does not even mention a time period!
The price and cost breakout is unstructured and vague - very deceiving. I prefer Uhaul for the affordable price, availability and ease of scheduling.
Instead it is becoming an aggressive up-sell game with a frustrating ordering process. Not to mention the frustration of having to fight off dozens of pushy day laborers at the front door.
The front desk ladies could smile a little. show enthusiasm.
The night crew manager should look under the passenger seats for soda cups. Also the van we had did not have an adjustable driver's seat. Otherwise I am usually happy with this location.
The location was in a seedier part of town, there were drunk people across and in the street breaking bottles, staggering around, yelling at us, pouring vodka in front of my vehicle and generally making my wife and I feel unsafe. The employees were fine, nice and helpful. They did call the police after someone asked them to, but it seems that should have been done much earlier. Presumably these trouble makers hang out and are looking for work. I would not recommend this location to a friend.
There was a minor problem and the staff handles it very professionally and courteously
On site parking is the biggest issue. Yard staff are often inattentive.
The staff at the Bryant Street were friendly, organized and a pleasure to rent from. I have had poor experiences at other rental companies in the past so the Bryant St Staff were a breathe of fresh air!
I will definitely use the service again and tell friends what a good experience it was.
Customer Service was great and Jovan was awesome.
It would have been nice to be offered a lock for the truck. I left it unlocked for an hour (while going to buy a lock) and when I returned 3 boxes were missing!
this is such a terrible location. staff seems clueless, and the entire block surrounding the place is full of dudes that harass you to pay them to help you. any place is better than this.
The location was amazing, my experience was not. I returned the uhaul on Sunday at 5 but i was charged two extra days; because the employee lost the keys or did not turn them in. I received multiple calls about this and was guaranteed I wouldn't be charged the extra days.
I really disliked the fact that they do not offer drop-off after hours. Also, when I damaged something, and I had the full coverage, they seemed to be unhappy and unwelcoming about that. They were so surprised that some minor damage happened to the truck.
Hire your staff at the desk with something that resembles cutomer service. I left feeling like the employee was not only bothered to be doing her job, but as though she was doing me a favor to give me a truck rental with the tank on empty!
It was quite dirty messy outside where I had to park my vehicle, not sure what that was all about, take away from the comfort of the uhaul center,
Should offer senior citizen discounts, as I look over I see many seniors are downsizing and trying to hold on to some of their belonging, and needed storage but are on a fixed income, offering seniors discounts is a added bonus. in our case a spouse passed away, and downsizing, limited income, distress situation, a monthly discount would accommodate and financial assist. Just a thought since you're asking. Happy Holidays
Long wait to pick-up truck: only one person working the counter, but many walking around. Turn-in very fast and efficient.
The team outside was very nice and helpful. The guys who handled bringing and receiving the truck, blankets, etc. are awesome - kudos!
The team inside the office seems a bit less engaging. Although both of the ladies who helped me were great, the staff at the front desks was aloof and disinterested. It took them a while to pay attention to me and other customers before directing us to the cashiers/rental stations at the back of the location (where the helpful ladies were).
Vehicle contained items from previous renter as well as cigarette butts. The entire van stank of tobacco smoke, it can and will cause health issues. Recommend immediately cleaning this vehicle.
I was told at the pickup location that I could drop the trailer in a different location from the truck but when I called the number to arrange drop off they simply said NO. That was inconvenient, and i would have done it differently if given the correct info. All the drop off locations blamed the pick-up location, which I told them didn't help my problem.... Apparently the pick up location didn't write the contract properly to allow for separate drop offs and I was forced to keep the trailer for extra days until I could drop it at the SAME location as the truck. Hassle...
I did a move four years ago with U-Haul U-Boxes from NYC to Portland that was a total disaster. Both locations were less than stellar in the customer service department, and we had to wait 27 days for our stuff that was only supposed to take 10-12 days (and they wouldn't give us any sort of partial refund as compensation). So I was very hesitant to even check out U-Haul's rates for a recent move from California. But the U-Haul U-Box rates were almost half as much as PODS or ABF, and they guaranteed 11 days for the U-Box transportation, so I begrudgingly decided to do the U-Boxes. I'm very glad I did because not only was the rate much lower than the other major moving companies, but the move couldn't have gone more smoothly which I greatly appreciated. On the San Francisco end the Bryant location was excellent; the entire staff was helpful and on top of everything the entire time, and loading up couldn't have been easier (unless they did it for me). The U-Box even arrived a day ahead of schedule at the destination, and the same experience at the destination U-Haul branch -- the staff was great and the unloading was very smooth. If you've ever moved you know how stressful and exhausting it can be if you do it yourself, so I am so grateful that U-Haul made this move as easy as possible for me. Hopefully I won't be moving anytime in the near future, but if I do I would not hesitate to go with U-Haul U-Boxes again.
The people working inside are really nice... the guys working outside are completely uninterested in helping or giving information... mostly they only seem to smoke cigs and listen to vulgar music loudly. I'm glad I don't have to go back. Truck was nice and clean.
The back of the truck was incredibly dirty and smelled like hell. There were also old weed joints. They gave me a truck that was on empty and was listed as a quarter full. They said I would be reimbursed however because I was just under a quarter of a tank when I returned it I now have to eat that cost.
Include folding of towels after use into a price of towels.
Have more employees on duty. Had to wait a while to check out the truck and then 20 minutes or so check it back in. The employees I dealt with were kind and professional, just not enough of them.
Provide day use only parking for your customers
Need better signage. I was returning a truck rented in Lafayette, so had never been to the location. Was told to take the paperwork "inside", but the doors facing the return ramp lead to the storage facility. I wandered around looking for the office, then came outside and soemone else directed me to the office around the corner.
Clerk was not warm and fuzzy. Rather dismissive and condescending. Not a great way to start out on a 700-mile drive.
nada, this is the best place to rent trucks/vans. I've tried other locations and had terrible results. If I cant get it at this location, I wont rent anywhere. Especially awesome is Jessica Ramos who is always there and really knows her stuff. She's very helpful. And Sean B is great with checking in and out. A great team, thank you!
Helpful and efficient staff
The staff was professional and friendly
I was happy with my overall experience.
the customer service rep during pick-up was miana saucer.
i made the reservation online.
i used the express checkin online.
when i picked up the vehicle miana asked me which insurance i had chosen. (it was the $30 safemove plus option.)
i asked her why she needed to ask me that; i asked her why she didn't have that information already available to her after i had made my reservation online and after i had used the express checkin?
miana said - and i quote - "i have to flip to another screen and i don't feel like it."
"I DON'T FEEL LIKE IT"? get the fuck out of here. guess what, i don't feel like paying you $30 for ripoff exorbitant insurance, but i do.
what the fuck do you pay this employee for? I DON'T FEEL LIKE IT? give me a fucking break.
you asked me "What can we do to improve for the next customer?"
i answer: fire Miana Saucer.
but you won't. because "u-haul doesn't feel like it."
jeffrey p mainville
contract # 27850775
contract date: 21-OCT-2014
Lots of illusions of security cameras, check-in cards, etc. but plenty of unsavory types milling about the building. Also the place smells funny.
great service -staff very helpful
I would give this place very high marks. The staff was very helpful and they made the whole expierence a very good one. I would recommend this u-haul for storage to anyone.
Extremely unsatisfied with my experience using Uhaul storage. Won't be using them again and will recommend others do the same.
We had three rentals this weekend and all three experiences were excellent. Thank you for staying focused on customer service!
The van had a terrible cigarette smoke.
The back really stinks! Broken glass! Not clean, very dirty!
Real pros. Thanks for thinking through all the details to make this a smooth and enjoyable experience.
when I got in the truck the gas level was at a 1/4 tank. Within 5 minutes of leaving the Fill Gas light came on...I hadn't even gone a mile. Aside from having to immediately fill the trick with gas it was a good experience. Shouldn't the truck have at least a half tank?
Everything went very smoothly and easily. special praise goes to the young man who helped deliver the actual truck to me after I finished in the office. He was polite, thorough and most helpful with answering questions about the truck. Sorry I don't have his name.
I have rented a u-haul in Boston, and the milage rates are outrageous. I will make sure none of my friends ever use this service
Service was EXTREMELY slow. I had to give my information 3 times to get my rental contract. It took 25 minutes to give my information and get my printed contract. When I was finally given the key I went out to the area where I was told to meet an attendant. He saw me coming and left with out saying anything. I waited for 5 minutes before he came back. The mileage and gas was incorrect form my contract. The attendant seemed to be in a huge rush and wasn't very pleasant or friendly. Returning my rental I had similar customer service experience.
We were first told on the phone we didnt have to turn the truck in til 10pm and then when we checked it out we found out it was really 7:45pm so we had to keep it overnight and spend the night in SF.
No complaints. I rented a 10' truck and dropped it off in Monterey. Everything went smoothly. Btw, if you need help moving, there are a lot of guys outside who you can hire. (I didn't use any of them, but they're there.)
They staff were extremely unhelpful when I came to pick up my truck and UPods. One lady rolled her eyes when I asked for help and pointed me to another lady who in turn pointed me to a man who was cussing that he was the one who had to help me get my truck. The whole staff's attitude was unacceptable.
Once I got my first UPod, I came back for a second. It wasn't ready to take despite my 48 hour notice that I'll be needing both. It turned out their forklift wasn't working. So I waited for over an hour as a staffmember went and got the propane for the forklift.
Next was returning the truck and the bill. They messed that up too. After waiting 30 minutes to get checked out a staff member told me I was good to go and an email bill would be sent. There are incorrect charges all over. I have to call back now to fix bogus mileage and gas charges.
They pretty much messed up everything they can mess up. This place doesn't live up to the Uhaul brand at all.
The location was convenient but the staff could work on their customer service skills because they pretty much ignore the customer and just speak amongst themselves the entire time they are processing the transaction. Otherwise it was quick and easy.
Rude, rude, rude. We had two pieces of cardboard i the back and the attendant told us we had to dispose of it or he wouldn't take the Uhaul. But then informed us they had no trash cans and w couldn't dispose of it with them. We had to fold it up and carry it out and get in a cab with it and then find a place to dispose of it. No dumpsters at a Uhaul return????? Stupid.
Sunday employees were slow and incompetent. They took forever to charge my card, were unhelpful with coordinating the return of the truck, and gave me conflicting information about parking. I will not be coming back.
The staff at the U-Haul location were very friendly and competent. The U-box was very poorly constructed. Hard to pull open the door and difficult to latch. Reserving by phone was a pain.
My move was made so much easier by choosing to use Uhaul. All of the staff went above and beyond to help make this move an easy transaction for me. Jeff Durst of Beaverton gets 5 platinum stars for helping me resolve my delivery situation. I didn't have internet access and he was kind enough to take the time to find an affordable mover for me who was also reliable. Jeff came through for me during an almost meltdown on my part. He was great and really made my day. Thanks Jeff you're the BEST!
VERY GOOD MAINTENANCE OF THE EQUIPMENT AND IN GOOD RUNNING CONDITIONS.
FRONT DESK EMPLOYEE WAS VERY COURTEOUS.
THIS IS MY SECOND USE OF UHAUL.
Truck I reserved wasn't available & truck I got was empty
Very fast and professional service!!
They were great, much better than any Uhaul I've used in past in other states.
Everything was made so simple, I was really impressed with the store condition, very clean and well organized. Having laborers kind of beg for me to hire them outside the store was new to me and very unvomfortable but I guess everyone has to make a living.
stay focused and keep providing the service that every customer deserves. Thanks again.
Provide more staff to avoid waiting time for the customers. Otherwise, the facility and services are good.
I reserved the last 5x5 at 6. I was told to arrive by 6:45, arrived at 6:30 and told to return tomorrow. Was let in after arguing.
Joseph and his staff were extremely helpful. They made moving a pleasant experience!
Sylvia showed me the unit. She was lovely and answered all my questions. Hire more people like her.
Long line. Management should have scheduled accordingly.
not enough parking space for uhaul trailers
very functional for loading
all the employees were helpful
do what appeared to be the head person off of the staff went out of her way to facilitate my needs
There is a gaping systemic problem of communication and electronic processing that I`m not going to waste any more of my life on.
Extend hours for access after work/traffic. The storage hallways reek of marijuana. Woman who works in the office is unhelpful, abrupt and rude -she works at a desk and not at the cashier section.
UHAUL has improved over the years, however, they`ve failed to address the amount of foreigners soliciting as movers outside their facility.
It a good storage unit. the only bad thing was the alarm going off even when i check in. it was very loud and annoying.
Storage was well maintained and stuff was friendly and helpful .
Incredibly frustrating! Only one elevator- other is broken and has my been fixed in months and we`re not eve allowed to use the stairs!! Takes twice as long to move things in and out. Ughhh!
Unit was smaller than advertised and not easy to access with the slow elevator. Please extend hours to move in past 7pm, how are you supposed to move in after work??
I was given the wrong sized unit. Also was forced to buy a specific lock. Not a big deal, but it would have saved time and hassle to be told this before moving day!
Not only was there water damage but my things had mold. Thanks for the humidity control!
Storage unit was not clean when initially rented.There was garbage and dirt on the floor.
After driving for over 20 hours we arrive tired and frazzled. Jessica was a real pleasure to deal with. Helpful and friendly, she was a pleasure to deal with.
Not very friendly at check out...just matter of fact. Didn`t thank for business, etc.
The last that helped me was amazing
Clean and well organized. Friendly staff. Could use some better defined customer parking.
Although the facility looked clean overall, the storage unit that we rented was not swept clean and had garbage in it.
Very helpful and freindly service
Unit reserved was not available. Elevator where loading dock was out of service. There was trash and boxes blocking paths to storage unit.
UHaul lost my box several times took over 45 mins to find. Turns out they were charging me for a box that was already returned.
lots of people literally living inside the storage units,prostitutes entering after hours and most likely drug trade considering the really shady people ins and out after hours.
Joseph was super helpful, patient, and professional. Our U-haul storage experience was convenient precisely what we needed. Thank you!!!
Poor communication and follow up from Phoenix. Constant shifting of blame and no ownership of problems. Systemic problems. Would never use again.
Amazing staff extremely friendly and helpful : very good experience w them
A wonderful experience--thank you!
Very friendly and helpful
Friendly, easy and convenient...
Hours were not convenient whatsoever, and the staff at times were rude and condescending because I looked younger than I actually was.
Loading location misrepresented, staff in store very unprofessional and unfriendly, then I was overbilled not contacted with a response. Very poor communication and knowledge by employees.
The Ubox was not made available for my movers contracted via Uhaul/movinghelp at the agreed upon time. As a result, I incurred $100 in additional costs on my move.
Hours open do not match the UHaul website. Staff helpfulness varied. Unit was secure, other than individuals walking in and out of the center without any card, key or staff member present.
Please check my complete record. I expect compensation. Please show my order to upper management as an example of a complete breakdown in communication between SF, shippers and your Phoenix hotline.
The lady who helped me was kind. Thank you.
The workers there were very friendly and explained things extremely well for me. There was absolutely no surprise whatsoever in terms of price.
Felt a little unsafe due to all the laborers seeking work outside the facility