Customer Reviews for U-Haul Moving & Storage of Downtown San Francisco
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Downtown San Francisco
1. I received a phone call on Saturday October 3rd from the representative. She was extremely rude, told me that I must bring the cargo van back right now. When we rented the cargo van on Thursday oct.3rd we notified that may keep the van for several days and would pay only regular day fee $19.99 plus mileage.
2. The woman was screaming at me. Frightening me that she will charged $50 "guaranty fee" if I won't return the van immediately. On my question if that "guaranty fee" is written in the contract, she put me on hold trying to find that paragraph in the rental contract. No such thing exists in the contract , she confirmed 5 mins later. After that she just extended the rent for one more day .
3. When we came to return the van on Sunday October 4 around 9am. The guy wanted to charged $1.99 per mile instead of $0.99.
It was the worth experience ever. I won't rent a vehicle at this location!!!!
We picked up out truck the night before we were going to use the truck to move my boat from one location to another one. The day of the move we got a fat tire and waited over 3 1/2 hours in 90 degree heat for someone to come change the tire. When they finally showed up we found out that not all the pieces to the jack were with the truck, so we had to drive it back to 1525 Bryant Street for them to change the tire only to find out that they could not help us out either. Instead of giving us a different truck I had to call my wife to have her bring down a floor jack so I could change the tire. I want a refund of 1 full day of rental with 50 miles taken off.
I have left so many messages for the manager of this location to call me back and as of this review I have yet to hear a word from him.
If this is not resolved in 7 days I will have no choice but to take this to someone who will listen to me and this person will not be a manager.
Staff were patient amidst stressed customers...handled people appropriately under stressful situations. Kudos to all staff! They are in the front lines of customer service chaos, and handled it well!
Inside of truck smelled/looked like it hadnt been cleaned in a while (beyond removing trash). Otherwise service and everything were great.
I had a horrible experience with this Uhaul location. Poor customer service.
The truck I reserved (and did "early check in" for the night before) was not available. I was given a smaller truck which in the end did not fit all of my things. The person who "helped" me didn't give me any other options, e.g. a bigger truck at the same price, check a different U-Haul to see if they had the right size. And then gave me the wrong keys. Also, the website should really warn people that there is no parking lot and VERY limited street parking. The return process was easy.
The customer service was poor and I hate to wait quite a long time to be helped both when I entered the building and when I was getting my equipment checked on the way out. It also was not explained to me that the moving blankets were rentals which caused confusion at drop off. It seemed as though I was bothering the customer service representative by coming in to pick up my reservation.
More help on Sundays. Too hot in main showroom.
everyone was very helpful and friendly. Went out of their way to make sure I was happy.
Poorly understaffed and disorganized is the best I could say about this location.
The truck I reserved online days in advance was not available leaving my only option a cargo van. While waiting in the van on queue for someone to inspect the van before leaving the property, I was hit my another customer trying to skip the process. Took a few minutes for someone to come out to deal with the issue and call their insurance company (FYI, they only handle accidents with other non-Uhaul vehicles). She noted everything on both contracts and 30 minutes later, I was finally on my way. On returning, the desk agent did not know what to do and again had to hunt down the the one person who knew what was going on and what needed to be filled out.
Through it all, no apologies nor concessions were made. I went over my estimated milage by 5 miles and you better bet they were going to get their additional $5.97.
Now I have to follow up with the DMV to make sure no points are added to my record and with my insurance to ensure my rates do not go up. I should have used Lugg and saved myself the hassle.
The lady who helped me at the counter was a little rough around the edges and quick to be bit argumentative. The gentleman that helped me once I got outside was pleasant and professional.
Broken mirror, very over priced almost 200 for a 10 foot moving van 40 miles.... I will never get a uhaul again you guys have probably sealed a few coffins with your terrible practices
Had to switch vans because of low tire pressure, delaying my starting time 45 minutes. They couldn't fix the tire as the equipment was broken. The second van also had low tire pressure, which the attendant told me "hopefully you'll make it back here ok".... Very reassuring. Not worth $125.
The staff at UHAUL in San Francisco on Bryant Street was thoughtful and accommodating. I was particularly impressed with Amalia (sp?) who set up the order, Rob who dispatched the order and (I believe his name is Jason) Jason who in his role as the dealer checked us out.
Amalia was courteous and very well informed. She made certain that I had everything I'd need to do the job, and notated my account so when I picked it up everything was in order and was exactly as promised.
I encountered Rob twice; when I went to pick up and drop off (both times I arrived 45 mins. prior to the location opening) both times Rob was ALREADY THERE, waiting outside for the location to open. He was very courteous and considerate in making sure I had what I need. His skill-set and his abilities to interface with customers was so far above what's required to perform his job, I told him he should look for a job that would take advantage of his obvious customer-service abilities.
I encountered Jason who opened the location when I picked up the truck. Here again, was a person who's abilities exceeded their position. He made sure that I received the order exactly as notated (and in doing so he, in concert with Rob, needed to made a quick adjustment with the order to make sure I and other customers left feeling great about the experience! These guys could get ANY customer relations job in San Francisco, and I say that as a C-level exec at a global mobile app co that interfaces with some of the world's largest customer-serving companies.
Rob, Jason, and Amalia represent the best of the best in customer service. UHAUL should recognize such extraordinary competency in its employees. If it dosen't it stands to lose incredibly valuable customer service people (who could be training UHAUL employees) to other companies that will value their abilities.
Thank you for the opportunity to share my experience with UHAUL with you.
I thought your website stated that all moving trucks have ramps which is why I originally booked the 10' truck as the ramp was an absolute necessity for my move. The truck rental was time sensitive and luckily there was a 14' truck available and the staff quickly and efficiently adjusted my reservation to switch trucks.
Adjusting the out time of my rental to the time I was actually able to get the keys to my vehicle would have been ideal, but after I asked, the asociate did let me know I had a one hour grace period to return the truck if I called to inform them if I was running late. It all worked out in the end but would have been best had my time been automatically adjusted given the situation, and I would have had my 24 hour rental until 45-60 minutes later while still having the grace period buffer in case it was needed.
Overall, I would definitely rent from your company and this location again. Just providing some feedback. Perhaps I did not read the website clearly enough about the moving ramps.
I`m so upset from my experience with the employee that assisted me that the fact that this beautiful factory exists is irrelevant to me. She was MASSIVELY RUDE and I hated every second with her!!!
I mean it's a U-Haul I don't expect people to do back flips while taking down my info. I don't even really care if they smile (that's a bonus not expected). So they were swift here and I appreciated that.
A very pleasant experience.
Understaffed at 7 AM. Only one person at the desk. However, online check in does help a lot.
Over night drop off would help
I made a reservation a month in advance, and Uhaul could not accommodate me on my move day. You switched the pick up location to an inconvenient location, and then when I arrived, you didn't even have the truck I reserved. I had to get a smaller truck, and then drive to another location, wait in line, and pick up a trailer. I will most definitely be telling everyone I know never to use Uhaul. We had to leave items behind in our old location and also dump some items we wanted to keep. Your actions costed me both money and time. I'm very frustrated and upset with my experience.
Only open 7-7 which is not convenient for me.
The rental obviously had someone sleeping it in the night before. The smell was horrid and it wasn't clean. I rented here before last month and the condition of the rentals are the worst I have ever seen in my experience. Also its bad practice to give a truck to a customer with barely any gas. This truck the bumper was falling off and the last one the drivers side mirror was not secure so it didn't stay in place. Both felt run down and ill maintained.
You didn't have the equipment I ordered and sent me to Redwood City. Redwood City didn't have the equipment I ordered, either. Casey Clark, the manager, has been ignoring my calls and messages for three weeks, now. Unbelievable.
The facility was clean and my unit was easy to get to. The only problem was that it was very hard to find parking in order to unload / load stuff into my unit.
train your staff better to treat customers kindly and take care of the equipment.
Worst experience ever.
The attendant who helped me when I arrived was incredibly friendly and kind. I left my house keys in the Uhaul accidentally, and when I realized it a couple of blocks away, I turned around and walked back, only to find that he had saved them for me and was waiting to give them to me when I returned.
top notch customer service at every point. A plus..Truck was drivable and basically clean but rather old and a bit beaten up
You were great. We called to see about extending because traffic was bad and you made it happen. Thanks!
The Bryant location was understaffed and those that were there didn't know much about uboxes and uhaul services. I asked repeatedly if the uhaul box would indeed be delivered at my desired location even though it was going to be labor day and they assured me it would. I even called several times over the course of the following weeks and each time, they said it would be. I even called labor day morning and a uhual rep told me it would be at my apartment mid-afternoon. I called back at 3p and the uhaul rep then said they don't deliver on holidays. I had 4 people fly up with me just to help me move, counting on the box to arrive labor day and it didn't. I was infuriated. On top of that, uhaul reps also told me then when I wanted the box picked up, I should call and they can pick it up the same day. I had to work that Tuesday so when the box was late, I called my boss and told them I would be coming in early afternoon because of this mistake. I called the uhaul rep to make sure it was okay if I wasn't there when they picked up the box, she said that's fine as long as there is no lock on it. I said okay and left for work. Now, I am seeing a $300 additional charge on my account. I have no idea what this is for! I am going to call uhaul tomorrow to figure this out. I cannot believe how frustrating and expensive this was. It is all because the uhaul staff gave me the wrong information.
They gave me the ubox uncovered (no Uhaul waterproof covering was on it). If it had rained, the wood would have gotten wet and maybe my stuff too. Otherwise I was very happy with the service. When I dropped it off, I would have liked to watch them put it in the secure warehouse right away, while I was there onsite, though I trust they did it shortly thereafter.
Worst experience ever at the pick up location on Bryant St. The heavy set African American man that handed over physical posession of the truck was so rude that I won't rent through Uhaul again. He was dismissive, gave very vague directions about where I was supposed to do or where I was to go for the truck, then treated me like an idiot when I didn't go where I was supposed to. Sad when there are guys outside the building begging for work and this guy has a job and no respect for the work he does or how he treats paying customers.
Great and smooth experience. Easily accessible storage.
Customer service was less than stellar. I was overcharge by more than 50% which has not yet been resolved.
I think U-Haul's policy of requiring an emergency contact and calling them immediately to confirm their telephone number is obnoxious.
I was disappointed by the limited hours of the Bryant Street location and the inability to drop my rental vehicle off at the 24-hour Candlestick location after the Bryan street office had closed.
The area is a little suspect, the guy who I returned my equipment to was excellent.
I am incredibly disappointed that I was overcharged. Not just overcharged for my rental, but a 2nd charge for items I was never offered or asked for, the following day after the rental. A complete fraudulent use of my company credit card.
When calling in to resolve the issue, I am met with a representative who does not know what to do and put on hold for 15 minutes while it is figured out.
The charge is eventually corrected but it should have never happened in the first place. Underhanded tactics for more revenue, probably hoping companies don't check their statements carefully.
Safe to say we'll never be using your company again.
The movers were very helpful
The check-in person was nice and helpful. The location itself was rather dirty, especially the outside which had trash all over the place.
The one downside is that there are a lot of homeless people camping right nearby, should see if SF can provide services for these people so they're not hanging out in the area
I found your staff to be very professional and accommodating.
The amazing woman who assisted me during check in was helpful, friendly, and beyond informative. Moving is stressful and her positive energy and excellent customer service made an anxious time more bareable.
I will be following up with her manager directly as well to pass on my compliments.
I'm completely impressed and my opinion of UHail has gone from "the common choice when you need to move" to "OMG they are amazing and they gave me a free month of storage".
My U-Box did not arrive in very good condition as the door looked like it had some damage. Our box was also delivered over 4 hours late.
Well my uhaul experience started after I signed my paperwork handed my key then was told I needed to change the air filter before returning it or suffer a $300 fine. After I spent a whole afternoon of my vacation trying to locate said filter type I called and was told I didn't need to change the filter. A relief, you wouldn't want me working on your cars.
I returned the vehicle today thinking I was done. Instead, uhaul called me twice at 230 this morning to ask me to move the van or it will be towed.
I appreciate the warning but.. I returned it! And I'm sleeping at 230 am!
I lIke your products but, could do without the crazy.
When we rented the vehicle, we were not informed of a $300 cleaning fee (and the clerk knew we were going to Burning Man). We were disappointed and paid the fee anyway, otherwise we would have cleaned the vehicle before returning it.
The customer service person who took the truck information is great get me out there in no time....
The service was slow and very unorganized. First I got the wrong truck, and secondly I had to go in to the store several times just to get the inspector to come out so that we could get going. I would not recommend this location to anyone.
Great customer service from Alejandra and David
Very nice and helpful workers. I think I got there at a good time because I only had to wait 2 minutes to be helped and there wasn't a line like I usually experience. Couldn't ask for more.
Movers brought the ubox to my door. Very Convenient.
communication between the main location and whoever I kept being transferred to when they weren't available was not great, but they were all very nice.
The elevator broke, the staff were either rude or didn`t know what was going on. They also didn`t know of any alternatives and were not helpful.
Only problem was residual smell of smoking in cab. Not sure if these are no smoking vehicles.
Everyone was kind and extremely helpful.
Actually have what is reserved. We reserved a utility dolly and they didn't have one available. Also there are so many people sitting outside who harass you to help you move. It was overwhelming and alarming when they started chasing after us.
Make sure mirrors and windows are clear/clean. Perhaps someone with a hint of a smile...
Nothing - as it all went perfectly!!
Very friendly helpful young man, but the process was slow.
The truck was on a slant when they checked the fuel gauge - therefore it thought it had more gas than it really did. No one helped me while I did a walk through.
value your excellent employees highly!
Wrong box was shipped and correct box came over a week late. Was charged twice for shipping. I still got charged for no reason after box was picked up. Terrible customer service, terrible experience.
better maintenance on equipment. I drove from California to Texas with no AC! Every time we turned on the AC the truck overheated. That made for a very long and frustrating trip. I will never rent from Uhaul again!!!
Jessica, our representative, was incredible helpful and thorough with our needs. Aside from being able to answer all our questions, she kept a level head throughout our transaction despite being constantly interrupted by impatient, antsy customers. Thanks U-Haul for making our move easy!
Jessica was great in helping find the right storage unit and other solutions. Thank you!
I requested a furniture dolly yet I did not get one. I reserved one and this is not acceptable
I could not get ahold of the store at the final destination of my U-box to confirm it had arrived.
I had a horrible experience with the Valencia street location. I reserved a van over the phone and told the representative that I would be coming to pick up the van at 10:30 am. When I arrived, the van had already been rented out and I had to take a cab over to the Bryant Street location and rent a truck instead of a van. I also had told the rep on the phone that I would need to use the van until 5 pm and when I arrived at Valencia Street they also said I could only rent a vehicle for 4 hour block of time. My experience at Bryant Street was fine, but I am completely disappointed with Uhaul overall because they placed the order completely incorrectly when on the phone.
I cannot think of a thing..had no issues..everybody nice and helpful.
Had no problems...was well pleased.
We were very stressed from our move / remodel. The two girls that helped us with renting the storage unit were very helpful and delivered great service. I don't remember there names but it was yesterday at around 4:30 PM. I hope they can get some kind of good recognition for their service.
Easy and great process - everything went smoothly and was overall very timely!
The area is in an old industrial part of the city. Many homeless camped out along street. I turned over truck to attendant at driveway entrance. Never went inside facility.
The drop off ramp was very busy and backed up, and it wasn't clear where to go. Might be helpful, on those busy days, to have someone directing traffic and giving instructions on the street.
I don't usually give bad ratings. You changed my rental place last minute. My wife went to get the truck as I couldn't because of the change and the rental men gave her the wrong truck. That was then trapped behind another truck. Making us drive an extra 30 minutes out of the way because of your poor customer service.
Front desk/reception staff had attitude, could use better customer service skills.
I hesitated saying anything until my things arrived safely. Casey Clarke made this process unbearable for me and I actually felt frightened at times when dealing with him.
I used the service to fly a uBox from San Francisco to Seattle and movers on both sides to bring the box to me. Your company never told me that I needed a padlock for my uBox - that it was required before it was put on a plane - the movers who delivered the uBox told me I needed one (apparently customer service not providing that detail is a common problem).
I called the SF location and explained my situation to a gentleman who picked up the phone who said it was just "common sense" to buy a padlock which is an incredulous thing to say to a first-time user of your service. He told me that the General Manager would be calling me back. I let him know time was critical given the timing of my travel that week and needed to take action that afternoon if any was required on my part - if I needed to buy a lock and bring it to where the uBox was, I was happy to do so.
Five hours later in the late evening, I called them back. I was panicked as I was getting on a flight the next day, then flying to Seattle where my box was being shipped. It was escalated to Casey. When I asked him why he'd not called me back earlier given the urgency of the situation, he repeated - and I quote - "I'm a busy man" and indicated they were not staffed appropriately. I was shocked, after having telling him my situation, that he said that and said it so curtly.
Stressed with it being so late in the evening, I asked for someone to put a padlock on the uBox and bring it to me after all of the stress this experience this pattern of bad communication on the part of uHaul had caused. It seemed like a reasonable request, especially since Casey did not respond to my earlier call in a timely manner. He actually laughed and said "No, that's not going to happen, we'll put a lock on it and put the key in registered mail for you." I stressed that wasn't possible as I was leaving for a trip the next day then directly to Seattle after that to to a construction site where my new house is - there is no mailbox to receive the key there. He started yelling, his tone was - there's no good way to put this - menacing. I felt myself getting afraid. As someone who trains thousands of people a year on what good customer service looks like, it was a surreal moment to actually feel frightened by someone I had paid to help me move my property.
He then said it was only recommended a lock be put on the box, it wasn't required but he would "go out of his way" and put one on and send it and all he would say is "Give me the address. Give me the address. Give me the address." I was stunned and grew more fearful at how out of control he had gotten.
At that point, I burst into tears, confused and not knowing what to do. I'd been told by the regional Customer Service department that a lock was required or the box would
This was their only truck and I needed it for one way drop off. But they told me they needed it back, and they still charged me for time and extra mileage. I brought the truck back with more gas than it had at the start, and they didn't compensate me for any of these efforts. Last, the truck was in bad condition. A manager wasn't available to talk to, and no one seemed to care.
Great van in excellent condition. Helpful friendly staff
The UHAUL should have had a much more detailed inspection. One of the tires was low upon picking up the vehicle and the tire was visually worn upon picking up the vehicle. As I drove about 200 miles the tire pressure warning came on and I had to call roadside assistance.
The UHAUL also had ants crawling all over the outside and into the cab itself.
There were several employees sitting around at their desk and not one acknowledged us or when I asked for assistance were of any help. And every one was rude and acted put out when we asked a question. The only person that seems to be working there wa Amalia. She was literally doing everything on her own and was the only one that was helpful. It is hands down the worst experience I have ever had with a Uhaul/moving company and will NEVER recommend.
rented a storage unit here for more than 5 years and the service was excellent!!!!
Everyone was very kind, patient and helpful. I was able to get what I needed in a fast and easy way and I appreciate that. Thank you!
Great service, very responsive and professional employees!
Friendly and knowledgable staff, and I appreciate that more than good equipment!
Communication with my Moving Helpers on the receiving end could have been better. The Moving Helpers had to be proactive in receiving information about my late U-Box, and had difficulty reaching U-Haul representatives. If my Moving Helpers hadn't been diligent in calling U-Haul my move would have been even further delayed.
Don't send out passengers with a truck that has a bad battery. Wasted two hours of my time when moving is already a nightmare to coordinate. Next time I'll look for alternatives.
wash the windshield, very important!
everything else from personel to equipment was super!
The employees there were very rude and inconsiderate. The girl helping me was pissed that she couldn't be on her phone, when another employee yelled at her in front of everyone. The men moving the trucks were rude and inappropriate. The service was poor and very slow. I would never pick up from this location again. I don't ever rate places after I leave, but this place left a lasting impression, as I was so irritated when I left. I believe that this is a poor reflection on the management team and something needs to be done.
Everything arrived on time and happy with service
The absolute worst experience of my life. I was unaware that there was urine and bodily fluids in the rental truck when I picked it up. I was covered in the bodily contaminates, this happen Friday August 14. They said they would compensate me 50 dollars, which does not even cover my medical screening post contamination. I have been attempting to contact the manager on site. He has failed to reach back out, I have contacted the customer service line and filed a complaint. I have yet to hear back, I need to be compensated for the entire rental and gas.
I drove a total of 57 miles. But when I returned the uhaul, the technician said I drove a total of 146 miles and was trying to charge me extra.
The absolute worst experience of my life and I am recognizing Uhaul to be a company that does not take responsibility for major health hazards.
Seems hectic. You need more workers
Fun team! Keep smiling, moving is stressful. Thanks.
The website was unable to find my reservation. I spent over 1 hour between 2 phone calls talking to 4 people, excluding the driver who was given my number to schedule a delivery who never called me.
My customer service experience was sub-par. First and foremost, I was unable to track my u-box on the myuhaul website, meaning that I was unable to arrange delivery online. I ended up calling the u-box support number, but they couldn't find my u-box either, so they put me through to the SF regional office, who was (finally) able to find my u-box in the system. However, when I asked when it could be delivered, they gave my contact information to the deliverer, who never got in touch with me. When I called back, my support agent was able to find the u-box in the system (after much effort), but she couldn't arrange the delivery, so she put me in touch with the regional movers. They were unable to find my box in the system, and had to call u-box support and work their way through the customer service nightmare of finding the box. When their call finished and they took me off hold, they were finally able to schedule a delivery.
Overall, it took me two phone calls and well over an accumulated hour on the phone to actually schedule the delivery.
Everyone I talked to was helpful (except for the woman who gave my contact information to a deliverer who never contacted me), and I know they were doing their best to work with a computer system that was blatantly failing. However, when I'm dealing with all of my worldly possessions, I never want to see "We could not find your reservation" on a website.
My unit`s door latch needs repair.
They seemed a little short staffed for a busy Saturday morning (only 1 fellow helping with truck check out.) Despite how busy they were, the staff was friendly and attentive, and we were in and out in 15 minutes.
fast and easy and cheap. thanks!
Booked online but then had to give all details again- given wrong keys that meant took extra 20+ mins to fix and car had dirty tissue in passenger door and smelt like stale corn chips
Alejandra and her staff was outstanding and could not have been more helpful. My vote for employee of the year.
himeless people galore. Everywhere harassing you.
Fill up the gas tank so you know you're starting there target than somewhere around 5/16th of a tank.
Lower the prices per mile. Most other places charge 79 cents per mile or less. Other than that, this location runs very smoothly.
The truck could have used some work. It was in bad shape
Inside of truck was dirty - a stalk of broccoli, food crumbs in ash tray, empty bottle of water.
The young guy (Johnny?) who helped us was excellent!
My confirmed truck size 17' was not available and counter guy, very helpful but basically told me "tough" we don't always honor confirmations. I was surprised by that approach to customer service yet I understand. His suggestion to wait or go to another Uhaul were not options for me due to time. But the idea of "tough" we cant always honor confirmation #s is a flawed policy and will cost you business long term
Had moving help deal with going to the storage facility but everything came to me in good condition.
The U-box door clasps were bent out of shape and not functional when I picked up the U-box. I had to nail the door shut to keep it closed.
Box came late, called to confirm my box would be ready, it was not. Left with the box bolted shut, had to come back and have it unbolted.
very efficient. U-Box arrived a week before expected delivery date. Much more cost effective than other types of shipping!
To be completely honest.. unresponsive, incompetent, and a bit rude.
Truck battery died on me. No one provided any sort of apology or compensation. Not impressed with the overall quality of work.
The staff, at the property, were helpful,and always were helpful friendly, at all times, thank you for your kind services
At least 90% of the time spent at a u-haul location is standing in line, waiting for someone to type my same details into a computer that I have already typed into a computer in order to make the reservation. I don't see the value-add of making a lot of people wait. Hertz can get me into a rental car in 15 minutes, is u-haul so special?
The U-Haul service was efficient and pleasant. The number of street people hanging around outside made me apprehensive about leaving my car on the street while renting your van.
Great customer service from all the front desk staff. Thank you
Clean windows would be great. The side windows were so dirty that you could not see through them to see your side mirrors. It made it hazardous to drive. I didn't have anything to clean them with so I had to keep sticking my head out of the window.
The last visit to this Uhaul location was actually very nice. There was a new person there (I think a manager) that was super helpful. Prior to this experience anytime I called to access my box, they either couldn't find my box or did not pull it even though I called ahead. Then it would take 45 min to get my box down for me to access. The other problem was the metal part of the box to attach the lock to was bent which made it impossible to open without assistance of tools. No one at Uhaul ever offered to fix it or help until this last visit and this new person. I wish he had been around before. Very helpful and it would be nice if the rest of the employees were as focused on customer service as he is.
except for jessica one of the managers the staff is on their personal cell phones while customers stood waiting. many times customers reswervations made in person were later unable to be found.
Great service, friendly staff
Great, no nonsense service. Made the whole experience very straightforward and no time wasted. Much appreciated.
the check in space is on an incline/decline and there is no way to get a clear reading on the gas gage. It looks sketchy, there needs to be a flat surface to check in and out. ALSO.. when I checked out the last 2 vans I had to backup a hundred yards to get out of a parking space in the lot... that suc