Customer Reviews for U-Haul Moving & Storage of Downtown San Francisco
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Downtown San Francisco
I cannot think of any possible improvements.
I had many issues, but primarily I had to drive back and forth to the uhaul center because the trailer that holds two uboxes was broken costing me additional charged miles and time.
Overall everyone was helpful and was very impressed with there professionalism.
Check in was a bit slow, but I think that was due to a trainee. Reservation was easy, pick up was easy, return was easy. Thanks.
The staff was really nice and helpful. They were efficient and had me in and out in a timely manner.
Moving, even just dealing with boxes of stuff, bleh. I rented a vehicle here as well and I`m not kidding the staff was top notch thank u. It`s the people that make the brand.
uhaul was out of one way trucks.. it was last minute move so i didnt have a reservation though.
This was my first time renting storage and a moving truck. Reason I had to do so was because I'm going through a trough transition in my life right now.
Everyone at this location made the entire process super smooth and easy. Very grateful for every person on the staff that I came across. Thank you all!
Great service, especially Jessica.
Jessica and Sophie were wonderful. Especially Jessica--she is the best. Thanks
I really like the weekend staff that was there when I came the first time. They where friendly and very helpful.
Spent 2 hrs on the phone w/UH to get my moving help. Was told my moving help was arranged. 2 days before my box was to arrive, nothing was in system! Called again for an hr to arrange moving help.
When I made the reservation online it did not tell me that the truck had to be returned by the location's closing time (or if it did say it, it wasn't obvious). Since they close early on Sundays that would have been good to know.
I didn't realize how long it would take to actually pickup the truck. I planned on a four hour window, but it took nearly 30 minutes to pickup my 10' truck since the cashier needed to find a manager to login and complete my order, then the computers wouldn't process my order, then they weren't sure where the truck had been parked, and finally it turned out the truck had been blocked in by other trucks.
The two cashiers who helped me at the register were really nice. They were apologetic and sincere about how long the process took. My sense is that they aren't being given sufficient resources.
When I went to the lot to actually get the truck, the dude there basically pointed up the ramp and said, "go find it." Not helpful.
When you check out a truck at this location you park the truck on a down-facing ramp for check-out inspection. This tilts the gas tank forward and makes the gas gauge register a lot more fuel in the tank than when the truck is on level ground. When you return the truck, it's parked on the same hill facing up, which makes the discrepancy even worse. When I called the guy out on this he was quick to adjust my check-out sheet to reflect a lower gas gauge reading. Glad I asked!
Customer service has already improved a lot since I began storing my belongings with U-Haul last year.
Delivery of my U-Box was convenient and cost efficient. The employees I spoke with were professional and knowledgeable.
I requested pickup in Oakland, and got San Francisco. I should have been compensated for the gas and bridge toll I had to pay to get to the truck. If I requested Oakland, someone could have brought a truck over if it wasn't at the site I wanted. Instead you make the customer do the leg work, bad practice. I'll likely use your competitor next time.
Everyone was awesome as was the van.
A quicker way to process drop off/returns.
I was told my U-Box and truck rental would be at the same location when they were actually at two separate locations. You did this to me at both ends of my move in San Francisco, CA and Madison, WI. After I got my truck at the first location in SF and drove to the second location where my U-Box was, they didn't have it on a trailer... even though I booked it that way. So they had to write a new contract and take even more of my time. And then I found out they didn't give me a ball hitch with the truck. The entire moving experience in both cities was incredibly frustrating and wasted a lot of my time.
We were very happy to get a van which had less than 1/8 of a tank of gas, so that we could bring it back 1/4 full and get $15 off our rate. I wonder if we could ask for such a van in the future?
Was very pleased overall.
everybody great and friendly.
Yes I would recommend a friend
Casey did a great job with my experience.He was the reason I will go back to u-haul after having a truck break down on me.
The truck was clean and dependable. The staff was friendly and professional. The pickup and drop off could not have been more convenient.????
I just wanted to express my appreciation to David, Jessica and Phil for all of their help. I don't have their last names or I would include them here, but they are doing an excellent job. :-)
I made reservations for Valencia street and when I arrived, they old me I need to go to the Bryant street location. They said UHaul called and left me a voice message about the change, I listened to the voice mail and this change was not mentioned. They only confirmed the time of the pickup and not the location. I had to pay money out of pocket for transportation and waste time to get to the other location.
Back door was hitting something and very, very difficult to open and close, and windshield was dirty, but other than that a very good experience.
Very courteous and polite
My unit could have used overhead lighting. Dumpster full too often. Good overall experience.
I am a catering company on Treasure island, and rent a truck with a ramp almost every weekend. I want to know why I cannot get a rental and drop off a rental to the location on treasure island. Instead of having to pickup in Vallejo of San francisco
Employees couldn't care less about helping and we're just sitting around outside instead of helping us when the truck we rented was boxed in by other trucks. One employee just sat on a wall, wouldn't even look up from the phone she was texting from, and told us we had to go back into the office around the corner and get the set of keys to move the truck. We came out with the second set of keys, and she became very annoyed when we handed her the keys and asked her to move the truck that was in our way. Awful experience overall.
I was extremely upset, the rental was about $30 more than the estimate,because of mileage. I told the service rep where I was going she said 25mi would cover it. I went more than 25mi, had I known I would have added more at the time of rental. It was not informed that there was a chart explaining how many gallons of gas needed to fill the vehicle back up. I but $35 in the tank and was not reimbursed for it. It was way over the amount that was in the vehicle initially.
Ensure that orders are placed for actual items rented. I had ordered a pack of six blankets but was charged for 6 furniture dollies.
It was ok....service could be friendlier!
I had a problem w/the lights shutting off in the hallway every 15min. requiring stopping, leaving the unit entirely and walking around until the motion sensor turned the lights back on.
Both the woman who helped me in Santa Monica and the man I dropped the truck off with in San Francisco were both equally as nice and helpful. All around an easy experience which is very helpful during any moving experience.
Service from all staff at location was quite good. However, the truck was missing key repair equipment (spare lowering tool), and this location did not seem to have spares to give to roadside assistance. The delays from all of these problems led me to have to cancel all of my Saturday plans, and made a stressful thing (moving) much more stressful and difficult than it had to be.
Easy to get to. The organization between the office and the yard could be better.
Staff were pleasant, professional, and efficient
I had reserved a 10' truck and had confirmed online before going to pick up the truck. However, when I got there, they said they didn't have any 10' trucks available, and instead would "upgrade" me to a 15' truck. However, driving in SF is not easy, much less with a bigger truck. I didn't want a 15' truck, which is why I reserved the 10' truck.
I made reservation online and filled out all of the information for a quicker checkin. After I checked in it took 25 minutes to get the van. When I went to the lot to pick up the van, they said they couldn't find the key for the van. They they went back an forth for 10 minutes to find another van. They couldn't find the key for that one either. Once they found a key, it appeared to be a spare key, because it was not the electronic key --there was no remote lock. The van had only 1/8 tank of gas (I thought you charge extra if brought back below 1/4). Anyhow, 35 minutes after I checked in, I was finally able to drive away. Very disorganized location. Nobody seemed to care I was waiting around forever.
Great experience all around, but check-in was especially good. Lamar (I think was his name) was quick and courteous and made the whole process a breeze!
I was a little concerned about leaving my personal car on the street during the time I rented the truck. I wish there was a secure place to park on the property.
The issued cargo van was an older model than previously issued, with unexpected door locking controls. Discovered that some doors unlocked, and had to check every door to be sure they were locked.
Reservation never went through. Forced into a much larger truck rental And had to drive it round trip- cost me more than twice as much as my original reservation. Vehicle had sand on the floor of the cab and in the cargo area. Overall, extremely dissapointing experience. Spent over $400 for a 50 mile move... That's WRONG uhaul
Everyone here clearly hated their jobs.
process was never explained correctly. finger pointing went every other way whomever i spoke with.
The San Francisco office was very helpful when making our reservation. However once we had paid and arrived in Bellevue Washington the two local offices Kent and Seattle where horrible neither office knew where our PODS where neither office would help us set up delivery and movers. Employees where rude and unhelpful and answered the phones "hello". Most incompetent employees and business I have ever worked with. It took us 2 days to find a employee willing to help us and it still took 3 hours. Will never use uhaul again or recommend the service. I will be writing a yelp review. no one apologized for experience and would not let us speak to manger that was competent. once you guys had our money all customer service went out the window! absolutely horrible!!!!!!!!!! We went 2 extra days without our stuff because of incompentant employees and lack of basic training.
Everything was in great shape - thanks a lot for your help with our move!
Moving help solicitation curbside is obnoxious. PEEPEE SMELL at the bottom of the ramp!!!!!
U-Haul will never know how bad this facility is being maintained because of the 200 character limit on Comments! Staff very nice, but facility poorly maintained with many Security issues.
Your staff, especially Jessica, is outstanding!
truck bed was not clean but the employee at the check out offered to clean it out.
offer some promotion will be better
Had to wait awhile . The truck was there but no one helped me get it until I waited for almost 40 min at the bottom of the driveway . Nice people, just seemed a little disorganized .
Thank you! The staff was friendly. Everything went without a hitch.
It was a little confusing where to drop the truck off
Delivery Company had wrong address and was late before going to wrong address making them 7 hours late total. Needed a 2nd box but it was too late to get one so had to leave a chair and lamp.
Outside of the box being a day late it was a good experience. One team member was very helpful with getting my rental van to my ubox.
Needles and pointless bureaucratic wrangling with admissions.
No trash services whatsover. Staff uncaring.
I originally had a reservation for today Friday the 23 but needed to pick up the truck a day earlier. So I called the 100 Valencia locations to see if i could come a day early. In do so i found out that the 9' cargo van did not have a ramp which was important because i needed to use a dolly to move some heavy boxes and a dresser. So i had to switch my truck size to the 15' to have a ramp for the dolly. It was way more space then needed, cost more, higher milage fee, higher insurance cost, and lower gas miliage but hey if it meant not throwing my back out i was ok with that. So the nice man help me move my reservation to the 1525 Bryant location because they were the only ones that had a 15' that day. He put a dolly on my reservation and set it for a 5:15 pick up. I was very happy with the service at that point. I get to the Bryant location right at 5:15 and was helped by a very nice lady. Did the paperwork walked out back and got my truck and drove it to the check out man to verify everything like the lady told me and way on my way. Right on schedule. I live on a main street that is meter parking until 6pm. It also is a tow away zone from 4-6pm so I knew that if I got there right at 6 i would have pleanty of parking infont of my building or easy loading of my things. My plan worked got home at 5:57 and parker right in front of my apartment building and had room to pull the ramp out too. Great! Then I opened the truck to find that there was no dolly in it. My cheerful mood quickly turned to panic. I called the location and they said they don't always keep the dolly's in the truck like other locations and I had to ask the guy outside to get one for me. That was all news to me as it was not communicated to me that that was the case. I asked if one could be delivered to me as I was not able to move the truck to come back. I would never get a park anywhere near my apartment if I did that. The lady on the phone was not very nice only saying that the company name is uhaul meaning that you don't deliver anything. The only thing she could do was take it of my contract. Great but that does nothing for me. I needed that dolly, it was the whole reason for getting the bigger truck. I was on a time crunch and had not way other then bus to get there and back with a dolly which would have not worked for my time schedule. I asked if i could just bring the truck back then because I can't do much without the dolly and was told that I could but I would still be charged for the full rental. So to be blunt i was screwed. Needless to say I was livid at this point. Very disappointed in the lack of service I was receiving I got off the phone before I said what was on my mind to the lady on the phone. I moved what i could and then hired 3 guys in my building to help. Lucky they took payment in the form of beer and pizza because i had no cash. So in summary, I got a bigger truck from a further location, paid a lot more then i needed to and had to improvise last minuet whi
None. Everything went smoothly on BOTH ends.
Customer service was great from first to last - much appreciated.
Mileage rate is to expensive 1.99$ per mile is to much
How would you rate this location overall?
The bar has already been set so low by this company, that it doesn't take much to earn a higher rating than some of the competition, not to mention, some of the other neighboring U-haul locations.
Was the equipment clean and well maintained?
Is this a trick question? Yes, equipment was clean. However, how can a total POS, jalopy u-haul truck qualify for 'well maintained'. It's been 18 years since I rented my last U-haul, and now I remember why... Because your vehicles are by far the WORST in the industry. You wouldn't have to ask your customers to review if you had a half way decent product. It SUCKS. It BLOWS. Time for a major overhaul. The 'U' in 'U-Haul' should stand for the 'U' in 'Upgrade.
Would you recommend this location to a friend?
The location, perhaps, yes. The incompetent, illiterate derelicts who work there, and the POS vehicles that they rent - definitely, NO!!!!!
If you have any other questions please feel free to contact me. I hope I've been of some service to you.
The trucks should be aired out my truck smelled like cigarettes, they need to have more workers on staff I had to wait to return truck , and wait wait in line to pay for the return.
The staff seems unapproachable at first, but they turn out to be competent and professional with their responsibilities.. A little coaching around people skills and exhibiting a positive and friendly attitude will improve the customer experience.
Everyone was very helpful. Rob was there to check me out of the parking lot on Thursday and then he was there on Friday morning to check my uhaul back in. Everything was easy with no surprises.
I am just one happy customer of uhaul sf located @ bryant st. So last saturday10/10/15 we got our rented truck and everything worked out well till billing etc. But at night i started worrying because my ipad mini was gone and am suspecting i might have left it at the truck. So i called uhaul and they were polite enough to get my concern and told me they would call back. After a day without receiving a return call i called uhaul and addressed my concern and they said they gonna give me feedback. On Tuesday 10/12/15 i decided to visit the office and to my delight they returned it back to me. I understand that maybe they were just busy that's why I haven't received a call back but to sum it all Iam very thankful for their professionalism and great effort to make the most for their customers. I truly appreciate the fact that their employess were also honest and true to their service, my ipad might not be too expensive but the fact that it costs my personal data is too much for me to worry about. With all sincere thanks and gratitude thanks uhaul for your good service.
The women the checked me in for a return was completely unfriendly. Felt almost like I was bothering her. I do not need to be treated like this by anybody. If someone does not like their job than they should go somewhere else. I am sorry that U-haul has set the bar so low for amicability.
Took SO long, no one was able to answer any questions we had. We were in a rush and everyone inside completely delayed the process for us, the only info they gave us didn't even help with what we were asking. The only nice experience was with the guys with the trucks.
The van I rented smelled like cigarette smoke. The vents permeated the whole vehicle with smoke and the mattresses I was moving both smelled like smoke after.
Great staff with listening skills and attention to customer
Pick up and drop off went very smoothly. Excellent staff.
After doing the paperwork, I was sent out to row A and told there would be someone there to assist me. There was no one there, and no one anywhere to be seen. I waited 7 minutes until someone showed up.
Upon returning the van at 5:30 (i.e. 30 minutes before closing), again there was no one available to help we turn the van in. It was about 5 minutes before anyone even came into view.
Reiepts should have numbers on them. Not zeros. I cannot be reimbursed for a 0.00
Guy at desk told me no trusks were available. I said, I'll just order it online real quick. He suddenly changed his answer.
your staff was so great he made me fell great like hit a lotto or some thing very nice person he love his job !and the people they service
While registering for the UHaul there was a mix up where another customer's contract was printed instead of mine. This was caught by the gentleman checking gas/mileage. To get that fixed took 45mins of time we had planned to be moving. Which meant we had to return the truck after hours.
Then when trying to return the keys in the lock box the key was too large for the slot, I was concerned about leaving the key there where it could be stolen. Therefore, I had to come back the next day after a long day of work. Upon returning it the woman at that register said this had occurred before with another client, except that client left the key and the UHaul was stolen. It may be prudent for management to consider a lock box with a slot that fits all vehicle keys. Surely that is cheaper then losing another vehicle. Most importantly its good customer service which clients would really appreciate.
Luther, the employee who checked me in was very helpful and kind. Great job!
Nobody checked my gas/milage when i left. i drove one mile then realized that i had a lot less in the tank (3/4 vs full) than they said i had when i checked out. I received a $15 credit when i returned the truck but it took me almost 30 minutes of time to sort it out and i was supposed to go pick up my kid. not cool. also, there were very sketchy homeless people outside when i left the facility. you guys need more security. its not cool.
Very accommodating and alert staff; quick and efficient when I returned vehicle.
Besides the fact that this location is incredibly poorly run and took forever to get the truck, they also messed up and gave us 2 packs of furniture pads and no dolly. I informed them of this upon return and no pads were used. However, they charged for 2 packs of pads and the dolly.
1. I received a phone call on Saturday October 3rd from the representative. She was extremely rude, told me that I must bring the cargo van back right now. When we rented the cargo van on Thursday oct.3rd we notified that may keep the van for several days and would pay only regular day fee $19.99 plus mileage.
2. The woman was screaming at me. Frightening me that she will charged $50 "guaranty fee" if I won't return the van immediately. On my question if that "guaranty fee" is written in the contract, she put me on hold trying to find that paragraph in the rental contract. No such thing exists in the contract , she confirmed 5 mins later. After that she just extended the rent for one more day .
3. When we came to return the van on Sunday October 4 around 9am. The guy wanted to charged $1.99 per mile instead of $0.99.
It was the worth experience ever. I won't rent a vehicle at this location!!!!
We picked up out truck the night before we were going to use the truck to move my boat from one location to another one. The day of the move we got a fat tire and waited over 3 1/2 hours in 90 degree heat for someone to come change the tire. When they finally showed up we found out that not all the pieces to the jack were with the truck, so we had to drive it back to 1525 Bryant Street for them to change the tire only to find out that they could not help us out either. Instead of giving us a different truck I had to call my wife to have her bring down a floor jack so I could change the tire. I want a refund of 1 full day of rental with 50 miles taken off.
I have left so many messages for the manager of this location to call me back and as of this review I have yet to hear a word from him.
If this is not resolved in 7 days I will have no choice but to take this to someone who will listen to me and this person will not be a manager.
Staff were patient amidst stressed customers...handled people appropriately under stressful situations. Kudos to all staff! They are in the front lines of customer service chaos, and handled it well!
Inside of truck smelled/looked like it hadnt been cleaned in a while (beyond removing trash). Otherwise service and everything were great.
I had a horrible experience with this Uhaul location. Poor customer service.
The truck I reserved (and did "early check in" for the night before) was not available. I was given a smaller truck which in the end did not fit all of my things. The person who "helped" me didn't give me any other options, e.g. a bigger truck at the same price, check a different U-Haul to see if they had the right size. And then gave me the wrong keys. Also, the website should really warn people that there is no parking lot and VERY limited street parking. The return process was easy.
The customer service was poor and I hate to wait quite a long time to be helped both when I entered the building and when I was getting my equipment checked on the way out. It also was not explained to me that the moving blankets were rentals which caused confusion at drop off. It seemed as though I was bothering the customer service representative by coming in to pick up my reservation.
More help on Sundays. Too hot in main showroom.
everyone was very helpful and friendly. Went out of their way to make sure I was happy.
Poorly understaffed and disorganized is the best I could say about this location.
The truck I reserved online days in advance was not available leaving my only option a cargo van. While waiting in the van on queue for someone to inspect the van before leaving the property, I was hit my another customer trying to skip the process. Took a few minutes for someone to come out to deal with the issue and call their insurance company (FYI, they only handle accidents with other non-Uhaul vehicles). She noted everything on both contracts and 30 minutes later, I was finally on my way. On returning, the desk agent did not know what to do and again had to hunt down the the one person who knew what was going on and what needed to be filled out.
Through it all, no apologies nor concessions were made. I went over my estimated milage by 5 miles and you better bet they were going to get their additional $5.97.
Now I have to follow up with the DMV to make sure no points are added to my record and with my insurance to ensure my rates do not go up. I should have used Lugg and saved myself the hassle.
The lady who helped me at the counter was a little rough around the edges and quick to be bit argumentative. The gentleman that helped me once I got outside was pleasant and professional.
Broken mirror, very over priced almost 200 for a 10 foot moving van 40 miles.... I will never get a uhaul again you guys have probably sealed a few coffins with your terrible practices
Had to switch vans because of low tire pressure, delaying my starting time 45 minutes. They couldn't fix the tire as the equipment was broken. The second van also had low tire pressure, which the attendant told me "hopefully you'll make it back here ok".... Very reassuring. Not worth $125.
The staff at UHAUL in San Francisco on Bryant Street was thoughtful and accommodating. I was particularly impressed with Amalia (sp?) who set up the order, Rob who dispatched the order and (I believe his name is Jason) Jason who in his role as the dealer checked us out.
Amalia was courteous and very well informed. She made certain that I had everything I'd need to do the job, and notated my account so when I picked it up everything was in order and was exactly as promised.
I encountered Rob twice; when I went to pick up and drop off (both times I arrived 45 mins. prior to the location opening) both times Rob was ALREADY THERE, waiting outside for the location to open. He was very courteous and considerate in making sure I had what I need. His skill-set and his abilities to interface with customers was so far above what's required to perform his job, I told him he should look for a job that would take advantage of his obvious customer-service abilities.
I encountered Jason who opened the location when I picked up the truck. Here again, was a person who's abilities exceeded their position. He made sure that I received the order exactly as notated (and in doing so he, in concert with Rob, needed to made a quick adjustment with the order to make sure I and other customers left feeling great about the experience! These guys could get ANY customer relations job in San Francisco, and I say that as a C-level exec at a global mobile app co that interfaces with some of the world's largest customer-serving companies.
Rob, Jason, and Amalia represent the best of the best in customer service. UHAUL should recognize such extraordinary competency in its employees. If it dosen't it stands to lose incredibly valuable customer service people (who could be training UHAUL employees) to other companies that will value their abilities.
Thank you for the opportunity to share my experience with UHAUL with you.
I thought your website stated that all moving trucks have ramps which is why I originally booked the 10' truck as the ramp was an absolute necessity for my move. The truck rental was time sensitive and luckily there was a 14' truck available and the staff quickly and efficiently adjusted my reservation to switch trucks.
Adjusting the out time of my rental to the time I was actually able to get the keys to my vehicle would have been ideal, but after I asked, the asociate did let me know I had a one hour grace period to return the truck if I called to inform them if I was running late. It all worked out in the end but would have been best had my time been automatically adjusted given the situation, and I would have had my 24 hour rental until 45-60 minutes later while still having the grace period buffer in case it was needed.
Overall, I would definitely rent from your company and this location again. Just providing some feedback. Perhaps I did not read the website clearly enough about the moving ramps.
I`m so upset from my experience with the employee that assisted me that the fact that this beautiful factory exists is irrelevant to me. She was MASSIVELY RUDE and I hated every second with her!!!
I mean it's a U-Haul I don't expect people to do back flips while taking down my info. I don't even really care if they smile (that's a bonus not expected). So they were swift here and I appreciated that.
A very pleasant experience.
Understaffed at 7 AM. Only one person at the desk. However, online check in does help a lot.
Over night drop off would help
I made a reservation a month in advance, and Uhaul could not accommodate me on my move day. You switched the pick up location to an inconvenient location, and then when I arrived, you didn't even have the truck I reserved. I had to get a smaller truck, and then drive to another location, wait in line, and pick up a trailer. I will most definitely be telling everyone I know never to use Uhaul. We had to leave items behind in our old location and also dump some items we wanted to keep. Your actions costed me both money and time. I'm very frustrated and upset with my experience.
Only open 7-7 which is not convenient for me.
The rental obviously had someone sleeping it in the night before. The smell was horrid and it wasn't clean. I rented here before last month and the condition of the rentals are the worst I have ever seen in my experience. Also its bad practice to give a truck to a customer with barely any gas. This truck the bumper was falling off and the last one the drivers side mirror was not secure so it didn't stay in place. Both felt run down and ill maintained.
You didn't have the equipment I ordered and sent me to Redwood City. Redwood City didn't have the equipment I ordered, either. Casey Clark, the manager, has been ignoring my calls and messages for three weeks, now. Unbelievable.
The facility was clean and my unit was easy to get to. The only problem was that it was very hard to find parking in order to unload / load stuff into my unit.
train your staff better to treat customers kindly and take care of the equipment.
Worst experience ever.
The attendant who helped me when I arrived was incredibly friendly and kind. I left my house keys in the Uhaul accidentally, and when I realized it a couple of blocks away, I turned around and walked back, only to find that he had saved them for me and was waiting to give them to me when I returned.
top notch customer service at every point. A plus..Truck was drivable and basically clean but rather old and a bit beaten up
You were great. We called to see about extending because traffic was bad and you made it happen. Thanks!
The Bryant location was understaffed and those that were there didn't know much about uboxes and uhaul services. I asked repeatedly if the uhaul box would indeed be delivered at my desired location even though it was going to be labor day and they assured me it would. I even called several times over the course of the following weeks and each time, they said it would be. I even called labor day morning and a uhual rep told me it would be at my apartment mid-afternoon. I called back at 3p and the uhaul rep then said they don't deliver on holidays. I had 4 people fly up with me just to help me move, counting on the box to arrive labor day and it didn't. I was infuriated. On top of that, uhaul reps also told me then when I wanted the box picked up, I should call and they can pick it up the same day. I had to work that Tuesday so when the box was late, I called my boss and told them I would be coming in early afternoon because of this mistake. I called the uhaul rep to make sure it was okay if I wasn't there when they picked up the box, she said that's fine as long as there is no lock on it. I said okay and left for work. Now, I am seeing a $300 additional charge on my account. I have no idea what this is for! I am going to call uhaul tomorrow to figure this out. I cannot believe how frustrating and expensive this was. It is all because the uhaul staff gave me the wrong information.
They gave me the ubox uncovered (no Uhaul waterproof covering was on it). If it had rained, the wood would have gotten wet and maybe my stuff too. Otherwise I was very happy with the service. When I dropped it off, I would have liked to watch them put it in the secure warehouse right away, while I was there onsite, though I trust they did it shortly thereafter.
Worst experience ever at the pick up location on Bryant St. The heavy set African American man that handed over physical posession of the truck was so rude that I won't rent through Uhaul again. He was dismissive, gave very vague directions about where I was supposed to do or where I was to go for the truck, then treated me like an idiot when I didn't go where I was supposed to. Sad when there are guys outside the building begging for work and this guy has a job and no respect for the work he does or how he treats paying customers.
Great and smooth experience. Easily accessible storage.
Customer service was less than stellar. I was overcharge by more than 50% which has not yet been resolved.
I think U-Haul's policy of requiring an emergency contact and calling them immediately to confirm their telephone number is obnoxious.
I was disappointed by the limited hours of the Bryant Street location and the inability to drop my rental vehicle off at the 24-hour Candlestick location after the Bryan street office had closed.
The area is a little suspect, the guy who I returned my equipment to was excellent.
I am incredibly disappointed that I was overcharged. Not just overcharged for my rental, but a 2nd charge for items I was never offered or asked for, the following day after the rental. A complete fraudulent use of my company credit card.
When calling in to resolve the issue, I am met with a representative who does not know what to do and put on hold for 15 minutes while it is figured out.
The charge is eventually corrected but it should have never happened in the first place. Underhanded tactics for more revenue, probably hoping companies don't check their statements carefully.
Safe to say we'll never be using your company again.
The movers were very helpful
The check-in person was nice and helpful. The location itself was rather dirty, especially the outside which had trash all over the place.
The one downside is that there are a lot of homeless people camping right nearby, should see if SF can provide services for these people so they're not hanging out in the area
I found your staff to be very professional and accommodating.
The amazing woman who assisted me during check in was helpful, friendly, and beyond informative. Moving is stressful and her positive energy and excellent customer service made an anxious time more bareable.
I will be following up with her manager directly as well to pass on my compliments.
I'm completely impressed and my opinion of UHail has gone from "the common choice when you need to move" to "OMG they are amazing and they gave me a free month of storage".
My U-Box did not arrive in very good condition as the door looked like it had some damage. Our box was also delivered over 4 hours late.
Well my uhaul experience started after I signed my paperwork handed my key then was told I needed to change the air filter before returning it or suffer a $300 fine. After I spent a whole afternoon of my vacation trying to locate said filter type I called and was told I didn't need to change the filter. A relief, you wouldn't want me working on your cars.
I returned the vehicle today thinking I was done. Instead, uhaul called me twice at 230 this morning to ask me to move the van or it will be towed.
I appreciate the warning but.. I returned it! And I'm sleeping at 230 am!
I lIke your products but, could do without the crazy.
When we rented the vehicle, we were not informed of a $300 cleaning fee (and the clerk knew we were going to Burning Man). We were disappointed and paid the fee anyway, otherwise we would have cleaned the vehicle before returning it.
The customer service person who took the truck information is great get me out there in no time....
The service was slow and very unorganized. First I got the wrong truck, and secondly I had to go in to the store several times just to get the inspector to come out so that we could get going. I would not recommend this location to anyone.
Great customer service from Alejandra and David
Very nice and helpful workers. I think I got there at a good time because I only had to wait 2 minutes to be helped and there wasn't a line like I usually experience. Couldn't ask for more.
Movers brought the ubox to my door. Very Convenient.
communication between the main location and whoever I kept being transferred to when they weren't available was not great, but they were all very nice.
The elevator broke, the staff were either rude or didn`t know what was going on. They also didn`t know of any alternatives and were not helpful.
Only problem was residual smell of smoking in cab. Not sure if these are no smoking vehicles.
Everyone was kind and extremely helpful.