Customer Reviews for U-Haul Moving & Storage of Downtown St Louis
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Downtown St Louis
We made a reservation online on Thursday for a 20' truck to pick up at the Ballwin, MO location. They called us Friday morning to tell us that the online system overbooked them, so after a lot of stress and back and forth they found us a 20' truck at this location. I called afterwards around Noon to confirm the truck and they said we were good to go. Then I got a call around 5pm saying they couldn't get us the truck unless we picked it up the night before or had it back by 1 the next day, neither of which they could do. After some more stress and back and forth they said they would be able to get us
Landon was great. . Very understanding and pleasant
Cassandra was very courteous and professional and also the young man that worked with her during my visit Thank you Ms Harvey
Very easy to return truck and very good customer service
Very easy and painless rental process. Thank you!!
The staff was flexible in allowing me extra return time due to a hectic parade route.
a little crowded inside the drop off building, but service was very good.
The staff and manager were very friendly and helpful. I'm new to St. Louis so they were nice to offer me information on great eateries and places to visit. My truck was ready the minute I arrived, and the manager quickly dropped what he was doing to assist me the moment I returned the vehicle. I highly recommend this location. Great staff, well maintained vehicles and equipment; and I felt valued as a customer.
The staff at this location is very helpful and friendly.
very large operation right in downtown st. louis. great location.
Miss Larose and Scott Titus where the Best very helpful and right there for anything we needed definitely a great experience allowing my crew and I to focus on moving the customers and making them happy Thanks from Seymour Moving! everyone at South Tucker Location for your help.
Great customer service. Vanessa was great and very very nice.
Very friendly. Met me when I drove up. 2-3 min and I was on my way!
Cassandra Rocks! She was friendly, helpful, and totally courteous. She me set up and out the door in the truck in no time.
The customer service was EXCELLENT! the design and layout to pick-up a trailer was difficult to navigate. Had to drive around the block multiple times to find parking at a meter before I could even go in to talk to the customer service person. The signage for picking up a trailer was confusing and difficult to drive in.
Staff was knowledgeable and provided excellent service.
Nothing, everything was great.
Uhaul lights didn't function. Had to drive home down mountain trail from peyson to ahwatukee foothills with no lights. High beams did work when set to automatic but it is illegal to use high beams for more than necessary because it blinds people.
Very prompt, professional, and very helpful service.
Everyone at this location has been fantastic from the get go. Landon, Cassandra, and Al made my experience worth sharing. Thank you!
It was a really bad experience and I will warn anyone against using not only u-box but u-haul entirely. Employees were rude and unhelpful. The u-box arrived without pads and blankets and we were told to come get them. Really? Is that good customer service? Not worth a penny I spent. I deeply regret using u-box and uhaul.
Fix your website when I signed up I asked for a 9:15am pick up which your website said was available the next day I received a voicemail from Landon stating that I would have to pick up my truck at 8 I called to speak with Landon the next day and he wasn't available I explained to another gentleman that I didn't get off until 8am and he stated that I would loose an hr because of the website. I really don't think it's fair to be penalized for your websites mistakes
The scheduling was way too tight. I had a scheduled pick-up time of 9am for four hours. I called the day before to confirm and was told to come in at 9:20 instead. Otherwise, super convenient.
Cassandra at your location was very nice and helpful and she was very professional ....if I'm ever in the area I would definitely recommend this location .....overall very professional service
While this location was fine and service was excellent. I will never rent from U-Haul again. The pricing is so misleading. You advertise that the trucks are just under $20 a day for local rentals. The website is transparent about the estimated MPG for each truck, but that's it. All of the fees and millage charges are such that it seems VERY difficult to rent a local truck for one day without that $20 price tag quickly approaching $100. I felt duped and misled; this is not a company I want to do business with. I won't again and I will advice others to do the same until your pricing scheme is more honest and transparent.
I had great customer service and appreciated the easy in-and-out experience.
Everything & everybody was great!
This site is currently under renovation but when finished will be really great.maybe more signs for now would help locate drop off area
No comment, the service and staff was excellent.
Better signage to where the dropoff location is located (this is likely one of the few indoor garages), would be helpful. That said, the staff here is very cheerful and helped to make the experience great.
Fantastic job, UHaul team!
The truck had an issue at the drop off location but the employees there where more then helpful, very experienced, and very easy and all together a pleasure to work with. The truck pissed me off the entire trip just because it was old with high mileage and the Uhaul employees at the pickup location where normal with nothing to brag about, so by the end of the trip I was very disappointed in Uhaul, but due to the employees at the Tucker Blvd Saint Louis location i came out a very happy and satisfied customer. Overall the drop of was great and I truly appreciated there tact and professionalism. Good Job Uhaul for hiring those two, i wish i knew there names. (Young black women in training with a warming smile, and a very young white guy in his early 20's training her), great people.
Older employees need to know how use the computers. They mistakes on my miles and reservations
Very helpful personnel. Convenient to our location
Everything was just fine.
Get thier refund to them faster.
Inform customers before hand that you dont hv a drop box for keys
Landon did a great job of recommending the best equipment for our rental. The whole process--checking out the truck and returning it--went smoothly and quickly. We appreciated the friendly and efficient service.