Customer Reviews for U-Haul Moving & Storage of Downtown St Louis
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Downtown St Louis
Scott was so helpful and informative. Everything ran way smoother than I expected.
The customer service was fantastic! They went above and beyond when we returned our rental truck. The parent company of U-Haul should use these people as the standard for customer service, something the parent company is sorely lacking, Once again U-Haul Moving & Storage of Downtown St. Louis was fantastic to deal with!
Fantastic experience both in pickup and drop off. Staff was attentive and kind. We ended up using the u haul past our reservation schedule with no issue from management which was greatly appreciated. We don't have any recommendations for improvement. Y'all were great!
parking it when returning was a bit difficult......
Super friendly! Super helpful staff!
Make your web site easy to use like when u want to use the U Box it ask u for what type of vicele u going to use like u used your trucks it doesn't give u that option u have to put in the make years what if u don't have a truck or car or van.
Yery Happy, Scott and his team do a Great Job. I will contact them again if I need a bigger truck!!!
Staff was pretty awesome. I think the uhaul location is just okay in terms of a facility, but the process was SUPER smooth, clear and friendly. I'd highly recommend to anyone looking for moving services or rentals. The staff made the experience pleasurable.
Can't think of anything to add that wouldn't be general questions i.e: gas type, where to bring vehicle back to etc.
Had a very pleasant experience . Off street parking would be a great addition.
Service was exceptional.
One suggestion...make sure your customer is renting a large enough truck. I started with a 14 - switched up to a 20 a but actually needed a 26. I had to leave items behind. All this for a 1 bedroom w/o any large appliances.
You were way better than expected. Thank you
The staff was very friendly and efficient.
Earl Foskett and Scott Titus met me in St. Louis after a 22.5 hour drive. They were very welcoming faces and even gave me tips on things I should see and do in my new home.
Thank you Team U-Haul!
Nothing...the personnel there were wonderful and helpful. I will use them again.
The manager of the facility was very welcoming and helpful.
Keep on doing great. Your customer rep. Joshua Jarvis was outstanding.
These are comments of praise. They followed up two times to confirm our reservation and pickup time. They recognized our concern for size of trailer and cost savings, so this asst manager found the newer model with the barn doors that was a life saver in having just enough room to fit everything. Check out was timely, courteous and friendly.
It was really annoying that the hand truck and blankets were attached to the inside of the truck and taking up space that could have been used for hauling stuff. Everything else was good; the people were great.
Extremely fast check-out process. Staff was very friendly.
The staff were very friendly and helpful!
Great service. Everything went well.
Have short term parking available for customers p/u r dropping off uhaul vehiculars. Cassandra and Scott were both very helpful and customer oriented.
I reserved a van when I got there my equipment was not there and still had to pay for the truck I didn't ask for
I want to extend my thanks to the 418 South Tucker Location. They have always been very professional and accommodating, and I truly sense that they value me as a customer. I ran into a very unfortunate situation during one rental and they went over and above my expectations in assisting me with a resolution. I will always call them first!
GO TEAM TUCKER!!!
Before I rent the truck, I knew the price would be 29-ish but it actually cost me over 90! I didn't know I had to pay the gas by how many mile I would drive and I had no choice but to accept since I didn't have a back up plan. The truck and the overall service experience was good but I'd prefer to know the how the renting process in detail actually works before hand...
Cruise control would be nice for the long haul trucks!!
Venessa was extremely kind and helpful! The truck we rented was clean and ready to go when we arrived (the heater was even on so it was nice and toasty when I got in!).
I just wanted to say that Josh was very helpful and the other young lady that was there was pleasant also. I would recommend others to this location as well. It was perfect for me. Great service.
We made a reservation online on Thursday for a 20' truck to pick up at the Ballwin, MO location. They called us Friday morning to tell us that the online system overbooked them, so after a lot of stress and back and forth they found us a 20' truck at this location. I called afterwards around Noon to confirm the truck and they said we were good to go. Then I got a call around 5pm saying they couldn't get us the truck unless we picked it up the night before or had it back by 1 the next day, neither of which they could do. After some more stress and back and forth they said they would be able to get us
Landon was great. . Very understanding and pleasant
Cassandra was very courteous and professional and also the young man that worked with her during my visit Thank you Ms Harvey
Very easy to return truck and very good customer service
Very easy and painless rental process. Thank you!!
The staff was flexible in allowing me extra return time due to a hectic parade route.
a little crowded inside the drop off building, but service was very good.
The staff and manager were very friendly and helpful. I'm new to St. Louis so they were nice to offer me information on great eateries and places to visit. My truck was ready the minute I arrived, and the manager quickly dropped what he was doing to assist me the moment I returned the vehicle. I highly recommend this location. Great staff, well maintained vehicles and equipment; and I felt valued as a customer.
The staff at this location is very helpful and friendly.
very large operation right in downtown st. louis. great location.