Customer Reviews for U-Haul Moving & Storage of Downtown St Louis
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Downtown St Louis
It was a really bad experience and I will warn anyone against using not only u-box but u-haul entirely. Employees were rude and unhelpful. The u-box arrived without pads and blankets and we were told to come get them. Really? Is that good customer service? Not worth a penny I spent. I deeply regret using u-box and uhaul.
Fix your website when I signed up I asked for a 9:15am pick up which your website said was available the next day I received a voicemail from Landon stating that I would have to pick up my truck at 8 I called to speak with Landon the next day and he wasn't available I explained to another gentleman that I didn't get off until 8am and he stated that I would loose an hr because of the website. I really don't think it's fair to be penalized for your websites mistakes
The scheduling was way too tight. I had a scheduled pick-up time of 9am for four hours. I called the day before to confirm and was told to come in at 9:20 instead. Otherwise, super convenient.
Cassandra at your location was very nice and helpful and she was very professional ....if I'm ever in the area I would definitely recommend this location .....overall very professional service
While this location was fine and service was excellent. I will never rent from U-Haul again. The pricing is so misleading. You advertise that the trucks are just under $20 a day for local rentals. The website is transparent about the estimated MPG for each truck, but that's it. All of the fees and millage charges are such that it seems VERY difficult to rent a local truck for one day without that $20 price tag quickly approaching $100. I felt duped and misled; this is not a company I want to do business with. I won't again and I will advice others to do the same until your pricing scheme is more honest and transparent.
I had great customer service and appreciated the easy in-and-out experience.
Everything & everybody was great!
This site is currently under renovation but when finished will be really great.maybe more signs for now would help locate drop off area
No comment, the service and staff was excellent.
Better signage to where the dropoff location is located (this is likely one of the few indoor garages), would be helpful. That said, the staff here is very cheerful and helped to make the experience great.
Fantastic job, UHaul team!
The truck had an issue at the drop off location but the employees there where more then helpful, very experienced, and very easy and all together a pleasure to work with. The truck pissed me off the entire trip just because it was old with high mileage and the Uhaul employees at the pickup location where normal with nothing to brag about, so by the end of the trip I was very disappointed in Uhaul, but due to the employees at the Tucker Blvd Saint Louis location i came out a very happy and satisfied customer. Overall the drop of was great and I truly appreciated there tact and professionalism. Good Job Uhaul for hiring those two, i wish i knew there names. (Young black women in training with a warming smile, and a very young white guy in his early 20's training her), great people.
Older employees need to know how use the computers. They mistakes on my miles and reservations
Very helpful personnel. Convenient to our location
Everything was just fine.
Get thier refund to them faster.
Inform customers before hand that you dont hv a drop box for keys
Landon did a great job of recommending the best equipment for our rental. The whole process--checking out the truck and returning it--went smoothly and quickly. We appreciated the friendly and efficient service.
Had a few issues with electrical wiring (grounding), but the manager was quick to find and respond to the issue and repaired it for me. Great service overall.
Truck handled poorly; with 109k miles truck should be out of service
Scott was a pleasure to work with... courteous and professional.
Better signs...the place is hard to find.
the truck we rented was nice overall, but there was a sticky substance on the floor in the cargo area.
Very difficult to get in and around this location. The gentleman did not know how to hook it up properly .
to deliver the trailer the pickup location picked a place in down town saint Louis , 2 blocks from bush stadium ,that sucks real bad. I will not use U-Haul again. I feel I was miss informed
Need more signs. It was not easy to find, especially off the main road.
The cab was sticky from spilled soda or some drink.
Service on the 4th of July was valuable - positive
Landon was very helpful, professional and extremely friendly.
Really need night drop-off box and better parking options.
Knew his product and was helpful. He went the next step to resolve the payment issue with the moving helpers group.
Difficult to find site. No signs saying where to pick up, where the office is etc. Found the return area, so I assumed the pick-up would be somewhere near.
Have an after-hours drop off site!!!!
Scott Titus and his crew at the new downtown STL store did a great job helping me with supplies and truck rental. First class!
Very quick service and friendly service and they made sure I was comfortable driving the Uhaul. They have an abundance of cool packing supplies as well. Don't be hesitant because the location is downtown. It is conveniently located close to Highway 64.
Improved customer parking. Other than that it was a very good experience.
Nothing - the customer service was superb.
There were several events going on the evening we returned truck and it was very confusing with all the traffic but I understand that events happen.
Received great service from manager/owner. Very friendly and eagar to help in any way. Appreciate having the facility open on Sundays as well.
Scott, the General Manager, personally handled the truck and equipment return process. He is a true professional and all-around nice guy. Thanks.
continue to provide us with top notch equipment. My 4 day travel went without a problem and that will keep me coming back to rent from Uhaul. Thanks again!
There needs to be designated parking.
was very dissatisfied with service because of the fact that I had to go to another state to pick up a truck after making reservation
Keep the etched glass windows on the first floor when you finish remodeling! It's very aesthetically pleasing.
your location is on Spruce not Tucker....i drove around trying to find it....the address you gave is in the middle of a bridge....change it to a spruce address at Tucker
I've rented quite a few trailers from Uhaul, and the guy at the Tucker St. location was unbelievably helpful and accommodating - you should send him to Wilmington NC to teach customer service to the ignorant ***holes at the 3rd St. location.