Customer Reviews for U-Haul Moving & Storage of Dublin
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Dublin
The U-Haul staff that I worked with, coming and going, we're excellent. Efficient, helpful and friendly.
The staff were extremely helpful.
I like the $19.95 but per mile is very high add on cost. I just traveled 66 miles and the cost was above normal.
No improvement necessary. The staff were friendly and helpful, my truck was ready on time, and the facility was spotless.... great job!
The only thing I think that could improve is the lighting so it`s easier to see inside the units
Great experience, very efficient team in Dublin.
Hard to think of anything to improve- everything came off without a hitch (pun intended- besides, I'd had a hitch installed here a year ago.) Friendly, fast, competent personnel. Can't ask for more.
Everyone one was very helpful and pleasant. The manager went out of his way to help me.
the rental truck was really in need of service. I was very concerned that it would break down on the freeway. felt like transmission was going to drop at any moment. truck actually was not safe, so bad in fact, that I would not let any Cub Scouts ride along in the truck.
The plus side was that the staff and crew were great. Very pleasant and cordial, and very professional.
The staff was very friendly, professional and helpful!!
Not so long in checking in
Very friendly, helpful accommodating
it was a very nice and pleasant experience. Thank you team Dublin.
Reserved the trailer by phone...the young lady taking the reservation was professional, thorough, and friendly. the staff at the facility on my day of rental, were also very friendly and professional. I, as was my neighbor, very impressed with the quality of the trailer. I will defineately choose U-Haul for my future rental needs.
When I made my reservation over the phone I was promised a 24' truck for 203$ by a woman. When I arrived on the day of my pickup I was given a 17' truck for just under $200 and was told that 24' were not a valuable for one way. Made it work but I was never informed until the day of pick up. Terrible communication.
Excellent customer service! WOW! What a treat that experience was.
Have the length of truck located at the location I made the reservation at.
I made the reservation with ample days ahead in order to get the truck length I knew I needed
Easy and helpful! Made my task easier!
The employees were very nice and helpful!!
Very helpful employee. Very exact and helpful.
The customer service there has always been second to none... seriously. Daniel assisted me when I came in... fabulous service.... Can't think of the gent's name that signed me out, but equally great.... What I especially appreciate is the prompt, in and out... No screwing around..... Excellent!
Everyone that I interacted with was extremely courteous and nice.
Great staff fast n I appreciate all u done for me ty.
Improve concord location, I drive all the way to Dublin to rent trailers because they are quick and knowledgable. Concord off monument is a disaster every time.
very busy but seems to be run efficiently. Didn't have to wait for too long hence I am a returning customer.
I have always had a great experience with this Uhaul facility.
Staff friendly and flexible with my needs.
Staff was very courteous. Would have liked more lighting in the unit. Wish they had ramps from the driveway to the corridors leading up to the unit so we could easily push the carts through.
the attendant who helped me, Tuan, was great. He was efficient and very friendly -- especially for 7:30am on a Saturday.
My experience was beyond amazing. James was helping me and he was extremely friendly cooperative and providers an excellent service. I'd definitely come back. Thank you.
Very helpful staff. Went off very smoothly.
WOULD LIKE AN EMAIL BACK ABOUT THIS TERRIBLE EXPERIENCE??
Everything was as advertised... the truck was perfect for the job.
i made a reservation online at uhaul.com for this location. After receiving a confirmation number, this site called me to tell me that there were no trailers. He told me that the uhaul website reservation system was not accurate. if so, why do y'all have it?
This is not a good system and uhaul should overhaul it.
Your team on Saturday, November 21, 2015 provided excellent service. I was up against a tight deadline and the team in Dublin provided a fantastic experience in helping me select the right equipment in a very efficient manner. I was extremely impressed with the service.
Excellent customer service. The staff went above and beyond to help me out with an issue un-related to my truck rental. I appreciate it and will be back.
The guys that work here are awesome. Politeness is awesome. Helpful and will work with you to make sure your experience with them is excellent
The Dublin site did well; I have no additions on their performance.
I originally made a reservation 2 weeks (on Oct 13th) prior for a 26" truck for a one way move from Dublin to Sunnyvale.
The reservation was for Oct 25th. I did not hear from the scheduling department about the conflict until Oct 23rd 3.30pm. I believe this situation could be handled much better than how I was treated by contacting me at an earlier date.
I also wasn't made aware that most trucks are not eligible for one way rental, and the Uhaul branch will be very selective on how they handle One way rentals.
All and all, I was disappointed in the service and communication. Not having the right equipment resulted in a second rental, which cost me $150 additional than expected.
I was thrown a $20 discount when I voiced my opinion and concerns, as opposed to the $50 that's advertised during the booking process.
I have used Uhaul many times before and I never had a scheduling issue. This occasion doesn't make me comfortable using Uhaul again and will look for other alternatives.
I am bothered that i am not given a full tank of gas and expected to return it full. It is impossible to return the tank at the same level so I always give uhaul free gas. Leaves a bad taste in my mouth every time.
I rented a Van this time to move some furniture. It was easier to drive a maneuver around than the trucks. Give the Van a try for small moves.
Great and quick service! And, great vaule.
Friendly, knowledgable customer service rep
Very nice professional staff
Can't think of anything. We were please with the truck and the experience.
Our experience was great! Web site was very helpful.
One suggestion ... Check the blankets. One package of rental blankets had lots of packing tape on them and it took a while to pull it all off.
A little bait and switch on the pricing. Booked online, ended up costing a fair amount more once I got there. This was with no additional items.
An associate named Daniel R. helped us out, and it was the best customer service I have ever recieved! He was patient and informative, and very friendly! I am very happy with my Uhaul experience.
Attentive and helpful staff. It was easy to check in and complete the registration. Return process also went well.
The personnel were very helpful and helpful.
Convenient location easy in easy out, easy drop off.
Staffs are very friendly and helpful.
Faster service and helpful team
The employees were excellent !
Nothing. Tuan was my CSR for renting and returning the van. Very friendly and helpful. Van was clean and easy to use
Vehicle broke down or four times delay my moving by day and a half cause me a lot oh money due to movers sitting around, pat lock will not unlock have to go store to. It one. First break down it took the guy 1.5 to come out to service the vehicle. Really cause a lot of stress for my family. Will not use u haul every again. Very bad experience !!!!!!
Excellent experience. People were quick and got me in and out with everything I needed. Equipment was all ready. Drop off was a breeze. Thanks for being the least stressful part of my moving experience.
Customer service was great. In and out with no hassle.
Keep up the tremendous attitude and helpfulness! This was a very pleasant experience with Daniel who was super informative and upbeat. We will use this location again for our next adventure.
My recent experience was very stressful. I showed up to pick up my 20ft truck & they didn't have one available. While speaking with the gentleman at the counter he found my reservation & it showed up for a different location & that it was canceled. I never chose the other location nor did I cancel it. I had email & text confirmation. While in line another customer was returning his truck. He offered it to me. While working through his paperwork he stated they told U-Haul 3 times they would be returning it to the Dublin location, however they had it in the system for San Jose. I got lucky to have someone returning a truck after me, however I still have a load to move without help because they needed the truck returned for another customer who had his reservation messed up & he was moving out of state. When you take the time to reserve what you need, get the help you need and schedule accordingly UHaul has a very poor way of communicating with its stores and customers! It puts the store workers in the middle of the customer & the online reservation system. Why have it confirmed online via 1-800 number reservation if there is no follow through? Very disappointed!
The manager, Daniel, is the best guy! A true asset to your organization!!!
Your signage clearly states to ask for weekday mileage rates. I asked and was told there wasn't one for a truck or cargo van but the sign for weekday mileage rates was with the info on truck and cargo vans. Very misleading. Not sure if the California advertising standards people would be too impressed with this. I'm not.
Greg Ordonez and his crew are very helpful. I would return to do business in this location and would also recommend to my friends!
Great service and kept true to promises. Had an issue with reservation but Eric, B and the guys went above and beyond to make sure we were taken care of.
Great service and great equipment.
This was my best UHaul experience. Quick to get me checked in and out. Plenty of staff on hand to assist customers. Also the staff was very friendly. Thank you!
Bee did the check-in for us and was very helpful in recommending a way for us to get the right equipment, while saving money. Thanks, Bee!
It was so easy picking up the truck and returning it. The staff was very helpful and friendly. Made the whole move process much easier.
Seamless transaction...very professional staff. Mileage prices doe cargo van seem a little high with today's record low gas prices. You all might consider a customer loyalty program, as this was my 4th time to use Scarlett Court UHaul, and we don't live in Dublin any more. Thanks...Chuck VSoske
I set up the rental on the website for eleven days. When I picked up the trailer, the rental was set for one day. Your ploy eye mentioned the website does not allow or believe the rental will be that long. Might be something to look at.
Truck worked out great!
Let us know how to read the Odometer...
Customer service was top notch!
Greg and all the extremely helpful men at U-Haul Moving Storage of Dublin are professional, friendly and go above and beyond the norm for customers.
convenient location ---easy to use..
Price & pick up location was different than what I reserved on line. I called in to fix it & got transferred to the traffic dept. They said a manager would call me back to fix the problem but that has yet to happen. Also the tires were worn out & 1 went flat en route to my house. Had to call in to have them changed this delayed the trip by over 2 hours.
There was a mistake in my billing. The gentleman who answered the phone took care of the issue and did not charge me for the second day. Great service!
Excellent and very efficient service
The crew at UHaul Moving and Storage in Dublin, CA go above and beyond to help customers. The facility is clean, orderly, and the equipment is the same. I highly recommend this location!
Great truck. Great Service Will be back again when need arises . Thanks for a great experience.
The staff was great, location was clean and made sense, plenty of parking. My reservation was not in the system somehow, even though I called ahead of time and confirmed with Cheryl or Sharon (can't remember exactly).
I did not catch the name of the guy who helped me both coming and going but he was great. very efficient and friendly
u-haul dublin was awesome!
u-haul coliseum of oakland was TERRIBLE. their manager was loudly chatting to an employee across the room and asking about her dating life - so loud the person helping me couldnt hear me while i was trying to check in - and was extremely rude to me when i asked him to help rectify a situation HE had caused.
The Asian manager was the cause of me ending my relationship he was rude unhelpful and told me to close out my relationship because he was not helping me
Great service, prompt, efficient...only place I would rent a trailer or truck
Were easy & helpful to work with. Getting an extra day was no problem.
This was yet another easy & quick rental of a 6x12 trailer! the Dublin store is doing it right!
Was pleased with experience although i thought it was too expensive since it was based on milage. I would have prefered go pay a flat daily rate like with a rental car
I really appreciate the friendliness of the staff there
Didn't have any trouble at all, did the express check in and dropped off after hours! Was a breeze
I can't remember the last time I have had a simple experience with Uhaul. All I am doing is renting a trailer and every time I do so I has taken a very long time. Working with Uhaul is becoming a very big inconvenience. I need to find another place to take my business. My trailer is not where I was told it was going to be. This is the second time this has happen. There have been other problems as well. Like not offering the necessary equipment to hook up the trailer. Also there has been a number of times where staff was not on site to attach my trailer. The only redeeming fact is that the staff at the Dublin location is being helpful. The issues seem to be related to Uhaul antiquated backend technology.
Give the truck with full tank and the customer returns the truck with full tank. This makes it easy for renter and u-haul.
The owner was very friendly and helpful. Ver good customer service!
The truck and service was fine, the credit card readers to pay weren't. We had to try three readers and re-enter my information each time before we finally found one that worked.
The overall experience was a nightmare. I reserved an enclosed trailer for a one way rental to Redding but the only place that had one was in Fremont which is 30 miles away. When I got there they said the computer had made a mistake and they didn't have a the trailer there it had been transferred to Vallejo which was 90 miles away. They said this happens way too often. So I went back to Dublin to get any trailer. They only had local trailers left so I took one and and was going to keep it for 8 days, which is when I was going to return from Redding. After loading my friends trailer and pickup, we determined that if we took two more cars, we could get all my daughters things in them and not use the trailer. So I returned the trailer to Dublin. They were very busy so the employee said he would email me a receipt. After a few hours, I had not received the reciept so I called and they said the trailer had not been checked in. They said they would check it in. Still later my wife called, they said they were busy and would check the trailer in later. The next morning we received a receipt showing we owed the full amount for the 8 day rental. She called the Dublin office and they said they did not have the trailer there so it must have been stolen. The manager said he would review the security tapes and let us know what he found. He called back and said that the attendant that had checked out the trailer had put in the wrong number, so that is why they couldn't check it in or have it there. He corrected the number and checked in the trailer. Something so simple got so screwed up and caused us untold grief. This is no way to have a company as big as UHaul treat customers. In the future I will only rent from UHaul when there is no other option and I will tell everyone I talk with to do the same.
I wouldake the boxes a little bit bigger.
There way to small.
Initially, I was very upset because the closed trailer reserved two days prior was not available at the time promised. The staff bent over backwards to find a vehicle I could use instead and keep me within my budget.
Kudos to U-Haul!
I used this location because your website messed up my first reservation and this was the closest they could get to my move location
The employees at the Dublin location were fine but when I called for help to I haul customer service, the representative was aloof, unhelpful, and ultimately rude. It was the worst service I've recieved in a long time.
Rent trailers one way at a REASONABLE rate.
Everything I would need. Thank you
Excellent every way you look at!
Good staff, but the trailer was not in a clean condition
I was so impressed with the level of service. I work as a sales manager and customer service is the key to all business. The gentleman (Tuan Vo) who helped me was friendly, dilligent, and fast. He explained everything clearly and had a smile the entire time. Great job!
The CS agent was helpful, friendly, courteous. He totally hustled when he ran out to check on the truck, so that we didn't have to wait long. Great service!
There was a problem with the adapter between my vehicle and the tow dolley that I was renting. There was no one available to troubleshoot the problem so he suggested I go and get my vehicle fixed, on a Friday afternoon. I was confident that my vehicle wasn't the problem and was willing to purchase a new electircal adapter to determine if that was the problem but the salesperson was hesitant. Fortunately the manager stepped in and was able to pull an adapter from the shelf which confirmed that I had a bad adapter.
The floor in the the truck was very dirty.
The reservation system needs to be sure they spell the names correctly when booking
Poor customer service, poor computerized system, uninformed staff...to say the least
The transaction was as good as anyone could expect. Congratulations to all the staff.
I was in and out quickly and everything worked I don't know how you would improve it.
This store came to our rescue as my previous reservation was changed from a 26' truck to a 20' at a very Inconvenient location. Though it was not the size needed, they got the reservation changed and everything in place very quickly. Daniel Rogers handled this with utmost professionalism! Great job!
I was very please with the service. When I contacted them that my original drop off location had no free storage for the one way rental, they did all the paperwork to change the drop off to their location. However, I had to drive 60 extra round trip miles.
Daniel was a great! He was very helpful and informative. Moved fast which i liked as I was in a hurry. He should be managing a store if he isn't already. As some of the other Uhaul location are horrible with service.
Janette and Daniel at the Dublin location were the only two people in the U-Haul company that were actually a pleasure to work with.
The people in your call center "suck"! They are liars and don't know what they are doing. I made my reservation with the call center thinking I was talking to someone at the actual Concord location. At least that is what they lead me to believe. I asked to reserve a 5x8 enclosed trailer and they assured me that there would be one waiting for me at the Concord location. I even asked them if they are positive they have one. The person on the phone (Briana) told me she was looking at one right now on the lot and would hold it for me. Later I called and spoke with Christine and she also assured me that she had one at the Concord location. When I got there to pick it up of course they did not have nor did they have a Briana or Christine that worked at the Concord location. Even after both persons told me that they were physically there looking at the trailer sitting in the lot. Thank God for Janette at the Dublin location. She was the only one that was actually truthful and honest with me. I will never do business with U-Haul again. If I have too, I will physically walk into he Dublin location and only speak with Janette (manager) or Daniel.
Excellent, timely, quality customer service. More importantly, the entire staff is extremely friendly and helpful... From a very happy customer !
I don't even know where to start. This was an absolutely ridiculous experience. If it's possible to use any other company, I will forever do so.
Great customer service. Friendly employees nice van.
Would like to especially send kudos to Shawn at the Dublin, CA location. My left blinker did not work, but Shawn helped me diagnose the problem to a blown fuse. I would not have been able to complete the rental and get my activity done. Shawn went way above and beyond to assist.
Everything went smoother than expected. Tuan Vo provided superb customer service. Truck was efficient, got the job done and returned the truck after hours. Received my receipt via email this morning, charges applied were fair and accurate. Simplicity! Thanks again Tuan for showing that you care and taking your pride in your work!
Daniel was great to work with!!
Good job checking in was painless and friendly.
All aspects were excellent.
Janette Vargas was a huge help to us in getting our unit set up, she went above and beyond and made us feel very welcome and saved us a lot of time and stress. She is wonderful!
Ordered trailer on-line from San Ramon branch. Email confirmation came back saying Dublin branch with no explanations. Picked up trailer but it was not the one I ordered. Luckily they had the one I wanted. Got charged $50 odd when it should have been $29. Questioned it on return and got a refund. Oh and the trailer lights constantly flickered. Not a great Uhaul experience for my first time.
I had a split reservation and was told the wrong address to pickup the next item. Also, I was told the wrong location to drop off my truck and trailer as well as not informed about the specific drop off time. After receiving word that I had a split reservation I called the next day to see about getting something different. The customer service was very unhelpful and then explained to me that I didn't qualify for the $50 guarantee, because I didn't call the day I got the text message, which means I agreed to the split reservation. I was told a manager would call, but never got a call. Overall, the material was great, but the details, extra costs, and poor customer service were vague and extremely frustrating.
Great job, the initial call was answered promptly and professionally. I was able to pick up and drop off with no problems and had my final bill EMailed to me.
Again Great Job,
This is a good location to rent from with good customer service and a lot of rentals on site.
Friendly helpful service. Found Chrisann knowledgable and willing to help use when needed. Went out of her way to assist us.
Very helpful people. Quick and efficient service.
Was not given the closest location to return the Uhaul... Luckily a friend told me about a location which was very close so I called them and they said I could return to them...
Overall a great experience in my recent visits to this facility. The service is quick and helpful, equipment gets the job done, is clean and well-maintained. Nice inventory of equipment and a good selection of in-store moving supplies for one-stop shopping. Really appreciate the web reservation and early check-in system too.
It was our first time renting a truck and I appreciated the great customer service and the excellent condition of the vehicle. Thank you.
The manager Jeanette is owesome ! She was really helpful and friendly !!!
Everything was great as usual. The kid who hooked up our trailer was not the friendliest and I did not like the way he told my son that he couldn't drive. We knew that already but it was the way he told my son. Rude . I would have said something to him about it but I had my wife and kids with me so I restrained myself. He wore black boots with shorts and had black long hair. And facial hair as well. Other than that, we love u-haul and your location . Thanks.
The U-Haul employees are simply the best at this location! They are friendly, knowledgable and always helpful. Will keep returning for all our moving and storage needs.
This appears to be the new U-Haul. Haven't used them in years but needed a 8 foot bed pickup for a short distance. Equipment was near new and counter people easy to deal with. I'd use them again.
Service was excellent, friendly/ curtious staff, efficient and knowledgeable. Thanks!
Price for one way 6x12 ( dublin to Iowa) seemed a bit high at $1062 as opposed to last use ~ Oct 2013 at $600+ as I recall.
Great service all around. Greg & Jeannette are the best. I appreciate the customer friendly atmosphere and the staff.
I was charged for an extra day on this trailer as well. We were forced to take a bigger trailer than I reserved. I did not receive the $50 equipment guarantee. And then I was charged for an extra day when we were delayed in Los Angeles due to no fault of our own. We dropped the trailer at night because I had to work in the morning.
The Truck I rented was a brand new truck which had engine performance problem, it would not go faster than 25 mph and I was in the freeway towing a auto trailer, I could not get hold of the Dublin location to inform them about what was going on and when I got there and told them what happened, they didn't seem to care.
We had issues - equipment not ready when I came in. (Evidently I came in early, though I thought I reserved the trailer for the whole day.) Bee was assisting me and was very nice to work with. He tried to find another unit close by but no luck and apologized for the inconvenience. We came back and got the unit attached to the vehicle but the left turn/brake light was not working. After some time, we switched to an open trailer (instead of the cargo trailer) and Bee provided a nice discount for our trouble. None of this was his fault but he was very apologetic and worked to make it right. I appreciate that!
Everyone was so nice and helpful. Great service!!!
Daniel had more hustle than anyone I have ever seen. Even though there were 5 or so trucks in front of me, and only him working, I was taken care of very quickly. Daniel ran the whole time and maintained a very positive attitude - he made my drop off a complete success!
John hunkin the counter person was very rud by texting while I was waiting for him to finish.
I even asked him " can someone else help me. He says no I'm the only one. "
Then after 2 minutes of texting, he finally helped me.
Personal business is not be done @ work.
Then I asked the person who gave the truck that is a dolly in truck, he said yes.
He never bothered to open the back and check.
so during my move we check that there is no dolly.
None of the staff did their job.
Absolutely the best experience.
Staff was extremely helpful and accommodating, during a hectic move week. All the packing and moving supplies I would ever need we're in the store. Jeanette was very helpful and knowledgeable: very grateful for all of her help.
Love this facility and the staff! Everyone was great, friendly and very helpful. I would highly recommend this location for any storage or moving needs!
Greg the GM really made this a great experience! Thank you again!
All staff were extremely polite and helpful.
Dublin rocks, but your process of transferring calls to Dublin onto some Call center in Mumbai SUCKS. Completely Pointless, messages left never answered, Stop doing That!!
Keep up the good work. Your helpful friendly staff made our move less stressful. Thank you!
I was disappointed in the fact that my original contract dates were changed multiple times and I had to call u-haul multiple times to ensure that the original ship dates were adhered to
It was a great experience and appreciate the job done.
Janette Vargas was wonderful! Thank you, Janette. Linda
Manager and other office staff were extremely friendly, efficient and helpful!
Very helpful staff and the rental unit price was very competitive.
Staff was always helpful and friendly.
Great service and extremely prompt check-in/check-out service.
My son and I made several payments by telephone to your office. Each time we called your people were helpful and very courteous. Great location for the entire tri-valley area.
Great customer service. Everyone was very helpful
Daniel helped me with my unit truck rental. Very efficient knowledgeable! He`s an asset to your company.
The office staff was friendly, quick and efficient on making sure that I was getting what I needed.
Chris was very professional and helpful
All went smoothly and staff was friendly and helpful.
Very friendly and professional staff,
Staff friendly and helpful.
If storing anything up to their maximum limit of $10,000 beware the fine print differentiates between theft and breaking/entry. What I thought was $10,000 of coverage is really $0.00.
Daniel was super nice thorough and very friendly.
Great customer service and very accommodating.
Staff was very friendly and helpful. They were very prompt on taking care of anything that came up. Overall a great experience.
The manager at the Dublin Scarlet Drive location was very helpful.
The service was excellent, the staff friendly and helpful. I found just what I was looking for.
I rented a storage unit for about a year and a half. I always found the facility clean and my unit clean and well lit. Great experience!! Thank you for a great storage opportunity.
Convenient, clean, no hassle storage.
It was great and a great value
There seemed to be a gentleman living in one of the units. I accessed my unit twice, and he was there both times. He parked his vehicle extremely close, and he disappeared inside for several hours.
Cockroaches in my boxes. Hopefully not in my new home!
The entire staff was wonderful, from start to finish. They were helpful, courteous, knowledgable, and friendly. Best storage experience I`ve had and I`ve had a bunch!. Thank you very much.
Please refer to Greg email and my yelp review!
The manager, Greg Ordonez and the entire staff at Dublin Uhaul was extremely helpful! They were very friendly and caring. Lorrain Taylor, Founder/CEO 1000 Mothers to Prevent Violence
The service was excellent.
Service was outstanding, I`d highly recommend this location
Dublin location is good. Oakland Coliseum, on the other hand, screwed me out of my reservation. Customer service told me I was out of luck.
An exemplary store with all the supplies and equipment needed for a move of any size. Excellent staff who deal well with happy and unhappy customers.
Dublin, CA gives excellent service. Especially Bee.
Emails start before the due date, on the actual due date emails show double amts due plus phone calls start. There is no reason for these aggressive tactics. Give people a chance to pay the bill!
I wish they were open for longer hours during the weekend.
The service representative was very helpful and very informative.
The staff and facility was great. The only thing I didn`t like was the extra charge for 24 hour access so I opted for the more limited access and later regretted it.
Try to keep more cargo box trailer
The woman who helped set up my new storage unit was extremely professional and pleasant to work with. A great customer service experience from start to finish!
Attendant was rude when asked for help. Very slow. ..
There was a blonde woman forgot her name who was most helpful after a stressful moving experience. It was much appreciated!
I stored my household goods for six months. I was not given a refund for renting the unit for half of my final month when I paid the month in full.
The whole experience was excellent.
Surprised at the facility and pricing. Nice helpful young lady that made this experience very easy.
I like this new service--- was not looking forward to driving 1200 Miles with my belongings . Quick, easy, and a good way to move stuff
espectacular services the personal is very nice
Your NEW software package gave us the most problem. Linking my box with destination options , etc. may need some IT training. Or sent your sales rep out to assist your field staff
The staff at the storage site told me I had to return the truck there, but the website said I could return it elsewhere for a discount.
The truck turn signal wasn`t working but U-Haul gave a discount on the rental so it worked out well.
We picked up the Uboxes, the staff had them ready, they hitched them to our vehicle and when we returned with them they did all the work od un- hitching. Very easy and user friendly.
Perfectly met my needs for the 3 months I needed storage.
Greg and his team far exceeded any expectations. I would happily recommend this U-Haul location to anyone! You can use me as a reference, Greg, any time.
The staff was always able to answer any questions I had thoroughly
Need to remove clutter at desk.
Need procedure to avoid waiting unreasonable lengths of time.
Very helpful staff. Took time to listen to my concerns and needs and clearly explain options.
$10/Mo 24 hrs fee should be disclosed and well posted to costumers not to mislead them with 24hrs access label!
I was locked out of my storage locker because of the lock I used. I have not received any response from Uhaul, nor have I received any refund or credit to my account for having no access to it.
After being locked out of my unit that was paid through the month, and the staff refusing to remove their lock so I could access my unit, since they did not like my lock, I took my business elsewhere.
Wish to see extended hours.
No complaints on our UBox experience, everything made it the 2000 mile journey.
Both O`fallon IL and Dublin CA staff were excellent and friendly. We appreciated their assistance and flexibility with our needs.
The staff was very friendly and attentive.
They were very friendly and helpful.
The staff in Dublin made me feel welcomed and helped to take so much stress off me during a highly stressful few days. Thanks!
Dublin staff was great helpful.
UBox is clean inside, but old, beat up, damaged roof coming off.
Customer service phone line is a problem - lack of computer coordination w/ Dublin site/staff.
Nice and Friendly. Excellent service.
The on-site staff at the Dublin office were all very helpful and very friendly and accommodated our needs. Even lent a tape-measure without hesitation to borrow. A+
I will use this facility in the future.
re: staff rating, its not that the staff person was unfriendly, but that they did not appear to know what they were doing
Everything was as I expected it would be.
your rv storage rates are higher then all the other storage places around here.
Remington was very nice and vety helpful when delivering the box. He was very professional also.
Trash lying around the storage area.
The staff at the Dublin,CA U-haul location was very competent and helpful. My items in the U-box arrived on time and in good condition. Thanks!
24 hour access I paid for never worked, place behind my boat kept spraying water on it, Uhaul people were great. Randy and Julia?? great to work with, friendly, helpful with my access issues.
The staff was very helpful and pleasant. I would absolutely recommend this location to those who want a professional and satisfying experience.
The key pads for the gate in/out the storage facility was not working.
Everything was perfect and the paperwork to rent the unit went as quickly as possible.
General Manager Randy Rutherford handled himself in a very professional manner and was very courteous in all of his dealings including his very capable staff assisting me.
Had a difficult time getting them to tell me when my box was due.
It was very inconvenient to have to physically go into the facility to make any changes or purchase the late access even after the employee confirmed all of my information . The staff was not helpful
The facility staff was very friendly and took his time to show my all units I wanted to visit. That helped me decide on the perfect place.
lightbulb outside my door was dim or out, but no big deal. Thank you!
It was ok price is a little high
Very friendly and helpful staff.
No one responded to calls even after a week. Rude staff. Puts preleins on storage units without prior notification.
Reasonably priced compared to other local facilities.
Everytime I went in there would only be 2-3 customers in line and no less then 5 employees yet all waited about 20 mins because only 1 employee was actually helping us. Horrible customer service
I feel I was cheated by customer rep that I can book storage space for a week which was wrong its only for a month minimum
There was a lady there that day that was very friendly, and went out of her way to help me through the gate. No one else even gave a smile and were disgruntled with fellow staff.
Multiple employees behind counter, only one helping a long line of customers. Does not matter why, it sends a wrong impression of the importance of customers when that happens.
The front gate is secure but all someone has to do to get in is jump the fence in the back by the rv/boat storage were the barbed wire has been removed.
Rate of $175 for small outside unit for 1 month is ridiculous.
The facility was poorly staffed and the staff there were poorly trained. I got different information from different staff members.
No problems other than I wished there were longer hours to access our locker included in standard contract, say to 9pm.
I only showed up once to drop off my items and once to pick them up and then check out, but I had a good experience both visits.
No problems with my experience.
The service was fast and easy - the lock to the gagte seemed to be stuck several times. Hard to get in and out.
It took three weeks to get my U-Box from Texas to my California home.
very pleased with the facility and service.
Very good experience. Charles was professional - courteous, knowledgeable and efficient. Everyone with whom I interacted was polite and friendly-well run operation. Thank you.
BUYER BEWARE! If you have any REAL problems the crew gets rude and the manager is unreachable. I am now trying to resolve with Corporate. BEWARE!
Storage customers seem to play second fiddle to others.
Had absolutely no issues here which taught me not to believe everything you read in the review section. Everything went smooth with convenience being the biggest plus.
Limited Sunday access times is off. Its the weekend and they close at 6?
Also, time isnt Prorated when you close it out? Why? I didnt pay for the whole month that I used?
Your company not just providing a physical product-storage, but also an intangible product - SERVICE. Please give your employees a professional level customer service training.
I asked questions, there responses were given in a rude tone of voice, like they thought my questions were dumb and a waste of time. Never going here again and not recommending it to anyone.
very incompetent your system sucks !!!!you guys suck!!!
Staff very nice and personable
People at counter are rude and inconsiderate
The staff are so rude it is unbelievable. Borders on intentional sabotage of the business
Very difficult to close my account. i was billed for late charges 2 weeks after I vacated. Can`t get store on the phone. I think the staff is overworked.
Friendly and helpfull service
The storage process was ok except the external door to our unit was locked when I got there at 9:45am.
The reservation process at the location was slow confusing but otherwise excellant
i have used this location prior due to convience - it seems always under staffed - service is slow
My only complaint is that they have no restroom for use by the customer
Refused to open a side gate so my moving driver could get in.Told driver to rent a truck to ferry stuff to 18 wheeler.Driver had to thread a needle to get through the main gate. Staff is quite rude.
Staff were polite, pleasant and helpful.
Everyone I had contact with at this facility did their best to help me out. I thought the monthly rates were a bit pricey, but overall, it was worth it.
Excellent service! Just wished the facility was opened later on Sunday...
Excellent customer service. Loved the experience.
Best U-Haul facility I`ve ever experienced. Staff was helpful, friendly, and professional.
Staff is very polite and helpful.
The service on the lot was outstanding.
te staff and facilities were great but the truck i rented was the biggest piece of junk on the road and not safe the drivers door would not close correctly you should be ashamed to rent such junk.
Staff and facility best of class
The 1st 2 units I rented leaked. When we suggested they should fix that, the person simply shrugged. The third unit I was given had a mouse trap next to a hole near the floor.
Mu experience was excellent - old fashioned customer!
Excellent service by Shelton who was detailed and helpful.
quick and friendly service
Had my Travel Trailer hit by another U-Haul customer while at the Dublin,CA facility. No effort made by Manager to find out who did it, despite security cameras being used.
It was a good ecperoence. We had no issues with the facility.
Attentive, friendly staff
Good Place and Location, clean and safe, much better than public storage in Pleasant Hill California facilities I didn t get my stuff broken into or ripped off.
A great staff. Very accomodating.
Uhaul chaarges extra money to access after regular hours, which I do not think is legal, since I am paying a premium for rent on a unit that I should have access for 24hours a day.
Was promised things that I never received
organized, but had some confusion over 1 month free. unit had some greasy spot seeping over from the next unit.
Don`t force Ppl to write this thing
PRice increases don`t match the facilities and service.
VERY Polite and Efficient Staff! Highly recommend for professional conduct.
This Uhaul location and staff were very professional. The location was close to the Military base. A definite plus. Thank-you!
Very expensive for a unit in comparison to other area facilities.
Good storage facility only issue was they screwed up my account and made my account past due. It took many tries to resolve issue with management.
My only complaint was that I was charged more than quoted via a phone rep when I showed up at store for 24 hour access.
U-Haul is too fragmented as a company too many people who don`t know what`s going on especially at the Corporate level not so much at the local facility.
The staff was extremely helpful and knowledgeable. I would reccommend.
Seems like they fixed the gate issue but it was a long time coming. Otherwise a good place.
Jeff customer service was very professional, the overall facility maintenance and management very impressive.Thank You.
Very professional and customer focused, great location!
The people were great, helpful and professional
Staff spent one hapf hour to set up a unit and contract, then failed to activate my access code for 90 minutes. Staff at desk did not have knowledge or their acccess rates.
We had used couple storage units for several years. Thanks for your service!
great help from the reception staff female Melissa forgot name,maintenance ron and the young gentleman who showed me available empty units! THe reception person was super efficient and helpful!
the staff is always nice . i love dublin location customer service.
Have had a little trouble in the past getting through to the U-Haul counter to speak with someone, but this time, everything worked great. Thanks.
Service was good. Prices were too high for such a long trip we had to make.
Good Customer Service. Thank you.
Very helpful and accommodating.
customer service help when needed - the key pad entry could be a bit easier to use - buttons hard not very readable - it was a good experience but too expensive to continue - thanks very much.
The staff was very friendly and very helpful.
I want to commend Larry in Dublin and staff at Uhaul store in Tahoe for their professionalism, friendliness and help.
The closing time should be extended to 9pm, right now the storage closing time is 7pm. After work hrs, I found difficulty to get my stuff out from storage before closing time 7pm.
Excellent customer service!
It was secure and convenient.
It seems like they are reading from a script. Customer Service was still good.
A perfect place to store my stuff...thanks!!
Very nice. I would recommend putting trash cans around the facility.
See my email sent. 200 characters is not sufficient for actionable feedback from customers.
Workers friendly! Bigger space to store our RV that will be clean and away from dust and dirt from previous storage place next to a landscaping business.
staff was experienced, excellent and helpful.
This is our second unit and it is at a good location. Thanks!
The storage people were wonderful-the experience with trailer was-horrid -won`t let me submit what I wrote because it only allows 200 characters
Dale has 0 customer service skills. he cursed at me in front of other customers because someone over the phone said something to him. no need to take it out on other customers, very non professional.
Great facility -
Not great facilities: Newark, Orange, and Jersey City, New Jersey. Rude people, dirty trucks, non-functioning air conditioner, incovenient practices.
The staff were very frinedly and helpful.
Excellent service at reasonable prices.
I love all the staff they are great
The staff was helpful beyond the call of duty. They provided chairs while we waited for others to come to our room and helped with cleaning. Everyone always had a smile.
The process was slow it took for ever to get my storage unit. I had to upgrade to a 15x5 U had reserved a 5x10 it was too small I had to go to he next size.
good experience ... no complaints.
I have had reason to use U-Haul Storage in both Pleasanton and in Pasadena. Your staff and the follow through of your employees was far superior to the poor service in Pasadena. Thank you.
The manager and employees were nice and easy to talk with.
friendly and helpfull service
Need light in rooms. Understaffed.
good experience. will use again
Very friendly and helpful despite Saturday being a wildly busy day. Everybody kept there cool and dealt with the rush... and still had time to joke and keep their humor!! Well done
The facility was well maintained and i was given free access to pay my bills online.
Service was good, facility was clean and safe
When the storage area closes it should still allow access OUT.I entered and it closed for the day while I was inside.The security gate area was closed and wouldnt to open to let me out.
Longer hours would be nice.
Do not like not receiving a hard copy receipt at the counter.
We were charged for the free month. Still no refund as of today, Feb.27, 2010.
The only draw back was when we were moving out we noticed that our unit had a leak and there were rodent droppings on the ground.
A leak in the storage facility damaged much of my stored goods. Then, I was charged a full month`s rent for staying 3 days over my monthly term.
The staff working today Saturday was VERY helpful!!
The only thing I would like to add is if they could have better hours for the customer to gain access to their storage 24hrs and closing the lease online would be convenient.
Great location.. convenient.. easy access. no hassle
The customer service people were liars and had horrible attitudes. You also have to wait FOREVER to get to a customer service person b`c they are terribly understaffed.
Several of my payments were lost, causing an employee to be let go. There was major water damage in my unit causing over $4000 in loss to my property.
staff member on customer service line difficult when we called to switch drop off locations. She rudely asked if we knew we were under contract, it was not possible tho man at main uhaul said yes.
the manager is mean to his employees
Facility is better than it looks.
Overall we had a stress free transaction. Naomi was extremely courteous and helpful.
every time I was there, they were very helpful and friendly
The no-prorating policy and due-date cannot be changed policy are not very customer friendly. In this economy you should be providing better customer service.
I have had numerous breakins during the five years I maintained my unit. The staff was not stable...not a good experience for me at all!
Service is excellent at this location. When we arrived there was a long line but in no time at all they had assisted all the customers. Our customer service rep, Dee, made this a pleasant experience.
The facility was easy to access. The storage unit was clean. The staff was very helpful.
The staff was rude to me on more than one occasion and gave inconsistant information on several storage issues.
I had no problem with the unit
staff was very friendly. The rental of the truck and the rental rv space went smoothly. Thank you