Customer Reviews for U-Haul Moving & Storage of Dublin
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Dublin
Everything was great. The staff were very professional and the same time friendly
Nothing. Bunch of cool guys. Thanks again!
The truck was great. Thank you. The only issue I encountered was when I pulled into the parking lot late at night on Monday 3/23. There was a 30 pack of Coors Light in the main driveway with beer cans thrown all over the parking lot. I know you have security cameras but it didn't seem to deter whoever was out there and with customer vehicles in the parking lot, I'm sure uHaul doesn't want that additional liability.
The location and the staff were great. My concern was the cost of the rental was far greater than I expected. $180 for a half day local move seems very high.
The was an issue with the truck that took. The back door/shutter lock was broken and I was not able to lock the door. I have to call the road side assistance and they turn around time was very bad. On the whole, my move was very bad. Sorry to say this, but this was the case for me
Outstanding, professional service!
very professional and friendly! had the trailer I needed. I always go here to rent trailers and am happy with the service every time!
I would like an itemized receipt. The total was more than I expected and there is no way for me to verify that I wasn't over-charged.
Employee was super helpful about switching the trailer hitch ball to a different size for me.
The employees here are knowledgeable and friendly.
Courteous, knowledgeable and nice staff. Good people!
Clean inside of rental vehicle's windshield between customer rentals. The truck I rented had a oily film that obscured vision out of the driver's side.
I paid extra to rent this truck for this project, because I got such BAD reviews from your Antioch location(s), I couldn't jeopardize their failing at providing me a truck or being open!! I took the safe approach with the TRUSTWORTHY staff at Dublin - so I paid the mileage up and back, as security that I'd be taken care of!! Antioch doesn't open until 9AM on a Saturday!?!? UHaul, get another franchisee in Brentwood area!!!! You're losing business.
Very very nice people good service
The staff was professional, friendly, and attentive. They answered all my questions and by the way I received a brand new Van.I was very satisfied.
Nothing to improve. This location is the best. Everyone is very friendly and helpful and I always get excellent service. Greg Odonez is doing a great job as a Manager.
Refer to web site for reviews on safety and how to. They are very good
Excellent service and reasonable price.
You are doing a fantastic job.
So we'll organised it was a pleasure renting the trailer. Pick-up and return was fast and easy.
I'll be back :))
Very friendly customer service. Truly a pleasure working with your Dublin U Haul team
Not getting any $ credit on returning a fuller tank of gas might be an area to raise customer satisfaction to a higher level of excellence.
The location staff and facility were excellent. Very apologetic and accomodating.
The reservation process was terrible. You have system/operations issue with reservations that need to be fixed. I completely understand the point maximizing truck utilization as much as possible.
I reserved a truck and trailer for Thursday the 26th. I also set up moving help for the afternoon of the 26th. The morning of the 26th I received notice that I would not get the truck until 4 PM. If one makes a reservation for the day of the 26th, not getting the truck until 4 PM somewhat defeats the purpose. The reservation should be available then until the next day once the truck is back.
It was then compounded by the fact that the truck which was to be returned at 3 was not returned until almost 7 PM. The whole day was a waste. On top of all of this, I had prepaid for moving help for the 26th, which thankfully, they adjusted their schedule several times to accommodate the fact that the reservation was not ready.
Then, on the morning of the 27th, I got a call from U-Haul "central" that wanted to know why I had not picked the truck up. Really???
Absolutely not the fault of anyone in the Dublin branch, a systematic problem with reservations, especially for one way moves. What is the point of reserving a truck if you can't get it? What is the point of prepaying for moving help for one day, when you won't be able to do anything until the next day.
Simple fix needed in your reservations operations and how much you push utilization of large trucks.
Because of this I cannot knowingly recommend U-haul for long moves. One day rental, no problem.
You have an almost total new crew! They are as polite as the last. Some of the original guys are still on. Still have a great team!
EVERYONE THERE WAS SO FRIENDLY AND SUPER HELPFUL
The general manager helped me with the rental - he was proffesional and friendly, the fellow who helped me hitch the trailer was also careful and polite, really one of the best service experiences I've had in recent memory. They should be commended.
Excellent service and location
There was a problem with the size of the truck and location. I must say everyone there was so helpful and made it all work. I would recommend them highly. Best customer service ever.
Can't think of anything....
All went smoothly and staff was friendly and helpful.
It took three appempts at three different locations to actually get the truck we actually wanted. Uhaul main customer service misdirected us several times to locations that didnt have the trucks we needed and could not verify the actual status of the truck or reserved the wrong size of truck several times. And when trying to call the 800 number several times we were on hold for extended periods. The local site did their best to undo the snafu that is their corporate help line, and were able to get us going despite the debacle that held us up for over three hours tring to get our truck.
Nothing. It all went well and smooth.
Quick in and out service.
Excellent service enhanced by the fact that I happend to get a brand spanking new van to move my stuff with. Although location is spacious, it would be nice to have a more "off the beaten path" location to park my vehicle while I am using the rental or to have such a location pointed out while arranging for the rental.
Unfortunately, some Uhaul locations are closed on Sunday. Fortunately for me, the Dublin store was open. Thanks to Daniel Rogers, my experience was excellent!
The guys in the Dublin store were helpful, friendly, professional and knowledgable.
Excellent customer service. The storage manager was very helpful. I appreciate it,as we are in the process of a difficult move. Thanks.
Great staff, I always drive a little farther to use these guys! Top notch, thanks, Vince Bobba
The employees in Dublin are very professional and helpful. Best place to go.
Very friendly and professional. I will be referring my friends here for sure!!
How can one improve on near perfection! WELL DONE and Thank you!
The truck was supposed to be paid for by me, Geri Creque, who made the original reservation. Unfortunately I could not pay over the phone with a credit card or even have the card on file used since I could not be at the Dublin location that day. I have had 2 back surgeries in the past month and called the location, the corporate office, and the regional manager to try and explain the situation. I was very disappointed with how the rental went.
Very friendly and professional staff,
Great customer service by Daniel Rogers! I truly felt like a valuable customer.
Daniel was great and a hard worker. Everything was good.
Staff friendly and helpful.
Very nice staff. Happy to be working
The staff was great and made the pick up and drop off very easy for the customer. Foothill High School will continue to use this facility for future rental needs.
Got a brand new van for $43 to take my shed from Sears to home. can't complain.
Difficult to find location. Also made reservation for 24 ft truck and the website did not tell me I could only do a round trip with that truck. Had to change to a smaller truck to do one way. If I had know that I would have gone to the location in San Ramon since that is where I was picking up my stuff.
Customer service at this location was excellent. The truck had tons of power but was very beat up. MPG was around 7.5 at 58 mph. Mirrors were good. Daytime driving light feature doesn't allow me to flash lights to big truckers to acknowledge it's OK to move into my lane after they pass. I had to adjust the driver side door latch to eliminate wind noise. The seat caused back pain. The door arm rest had the door pull molded into it so only caused pain. There was no right side driver arm rest. The radio was cheap and tinny with no aux input. Standard size paddle lock did not fit rear door lock.
Staff was very professional and helpful. This center was Excellent!
I have the WORST experienced of my life making reservation from your company. I made reservation for the DUBLIN location 1 week prior and a day before my pick up is when your company sent out a text that my pick up was in BERKELEY!!!!! I was informed that this it was your company policy!!!! If that was your company policy why in the world you did not inform your customer before we make our decision if we should rent from you !!!!! The way your company run business I hope that no one should have to go through what I went through, I lived in San Ramon and made reservation in advance to reserved the 64 foot and ended having to make to trip from San Ramon to Manteca. For your information, I have been informing my friends and family to NEVER RENT from UHAUL if you to go through what I went through. Let me close with a question, WHAT IS THE PURPOSE OF HAVING A RESERVATION IF YOU DONT HONOR IT???? At least your company could have done is informed us of your stupid policy!!!!!
No improvement needed.
This location is excellent
We were transferred to this location as the San Ramon, CA took our reservation but closed before scheduled.
This was a big inconvenience for us and a waste of iur time but thank you to the Dublin location for taking care of us.
The price on the Internet quoted $55, the morning of pick up $86+ , & final charge $103+. A bit disappointed in the difference.
If storing anything up to their maximum limit of $10,000 beware the fine print differentiates between theft and breaking/entry. What I thought was $10,000 of coverage is really $0.00.
Location was hard to find from the freeway.
I rent from U Haul quite often and this location has to be the cleanest friendliest quickest u hauls in the country. it's always a pleasure when I have to rent from you Thank you very much!
Staffs are great with the way they render service. Like the off hours key drop off hours. Facility is clean and well organized, good first impression.
Good first experience with U-haul
They provide the best service and the only reason why I am a repeat customer...this time around they fully exceeded my expectations they made every step easy so I could focus on my task...thank you very much
Staff was very courteous,knowledgeable, and great to work with. They seemed a bit understaffed on the return. Also it was a weekend so that is understandable.
My only complaint is that your customer service was unable to find a truck size I needed locally so I had to drive 35 min to Dublin to get a truck and then was charged an initial $40+ for mileage when I had no other choice. I am a single mother on a very tight budget and that additional amount will put a dent in my budget. When you do not have a truck locally convenient, you should wave additional mileage as it is my inconvenience... And drive that long distance to give you my patronage. I actually would like the additional amount reversed if at all possible! Please have customer service contact me at 925-951-7998. Thank you! Heather
The front desk can be more friendly.
Headrest in front drivers seat could not be adjusted and was very uncomfortable...making it impossible to sit up straight. My head had to be slightly forward.
staff are polite and knowledgable. keep doing better with each visit.
Very polite and Proffesional.
one note. My driver returned the truck to the wrong location in san ramon, rather than Dublin, Someone called to let me know and give me the chance to move it to correct location. I thought that was nice. His name was Juan,
Outstanding staff at Dublin U Haul. Attentive, helpful and absolutely the BEST!!!!!
Always a pleasure renting from your location! I can't think of anything you could do to improve your service.
Very competent way in which we closed this transaction.
Excellent customer service.
My truck only had a little over 1/4 tank of fuel. Fill the trucks up when they are rented. I returned it with a little under 1/4 tank and was charged an extra $30. That was not acceptable.
Better Information about pricing and what's applicable to a particular price. Also the staff should have a more comprehensive knowlege base on how to look up drop off locations.
Daniel was great. He and his staff are extremely professional. Highly recommend.
I rented a van but it was too small. I wish the counter guy had asked me if I wanted a recommendation / consultation. based on my use.
This was a secondary pick up location. The scheduled place was closed with no explanation, got transit office on phone who got me another location but the lady was rude and had poor communication skills
Great service. Was in and out really quick both on pick up and drop off. Got sone hekp also with some trailer equipment that I needed to buy. Dublin location doing a great job
Just keep up the excellent customer service
Great informative personnel !
people need to be more friendly, also the fact that the location did not have what i needed and i had to drive farther away to get the equipment - the agent at the location should have done something with the mileage rate i was being charged.
both reps for pickup and drop off were outstanding.. the rep for drop-off was hilarious and very customer oriented... he really had a great way of talking to people.. a true people person which is great since most of this planet are "introvert text-messaging" humans....
I've been a customer for years and you continue doing a great job.
The hasps on the U boxes need to have a standard size that will accept bigger locks.
Greg Ordonez (Dublin store mgr) and his team provided excellent service and support to Boy Scout Troop 905 in supplying trucks and trailers for our annual Xmas tree p/u recycling fundraiser. Speedy and courteous service and follow up. Thank you, U-Haul!
Remington and Bee are awesome, Thank you for being so efficient at what you do!!!!!
very friendly and helpful
I had a good experience, prices were fair for a 4 day rental of a trailer if I returned it to same location, one way was TOO EXPENSIVE.
The only improvements I would recommend would be a discount on multiple days for moving pads & more importantly, some type of tie off rings for the rails inside the trailer, there is very little room to get any type of tie off in the slots.
I recommend creating a YouTube video regarding towing a trailer. I might've used it esp regarding making turns w/trailers & backing up.
The guys loaned me a hitch because I forgot mine (back in Sacramento!). Just a great experience dealing with moving professionals. I am returning the hitch on Tuesday since I must return to San Ramon on other business.
It is always a pleasure doing business with you.
Since I am not very familiar with trucks and UHAUL; walk me through some of the controls such as hazard light location; adjusting mirrors etc. I had to do both and needed to call them for same.
I booked online for $112. When we got there it took forever. We had done the express checkin. No such thing. Also they tried to charge us $280 total saying it was taxes and insurance. They then changed their story telling us the computer charged us a $100 deposit for paying cash. We used our credit card!!
Uhaul personnel were friendly and efficient. Service was better than any prior experience with Uhaul.
Very friendly and professional staff. Also, the air freshener in the bathroom smells awesome.
Don't change anything. Very efficient, professional service.
The first person who helped me in the morning was awesome! Very good service from him.
great respect from employees
and great equipment
I'm always impressed with how efficient the employees are. They get me hooked up to a trailer and back on the road with 'pit crew' speed. Plus they are very courteous and helpful.
Fast, polite and helpful. Brand new truck.
Very easy in- and out. Fast paperwork processing, and reasonable pricing. Thanks
Everything about this location was excellent. Reservation was accurate, I was in and out in 15 minutes with a super clean truck that ran well.
Return was fast and effient. They checked and asked if I had any problems with the equipment. By the time I got my receipt the trailer was disconnected and put away. In and out of the facility in less than 10 minutes.
Very nice and competent people helped me on pick-up and return. Trailer was perfect. The entire process was very easy, and quick. Great staff at this location, wouldn't hesitate to recommend to anyone. Thanks!
Computer issues at booking, waited 30 mins, agent unsure how to book, wrote contract on scratch-paper charged incorrectly on final bill, several "versions" e-mailed, very confusing and tied up our cash unnecessarily over the Christmas shopping season!!!
WILL NEVER USE U-HAUL AGAIN!!!
I had a reservation in the morning and my truck was given away. There were no trucks available. I had to come back late afternoon to get one which threw off my whole moving day.
I returned the rental truck in 1 day + 1hr abd they have charged me for 2 days (insurance included). The reason behind 1hr delay was due to battery break down of the truck. I was told by the store rep that anyhhing above 1hr will be charged as a 2nd day. Will be contacting the customer service for the credit.
Daniel was super nice thorough and very friendly.
The trailer was a little dirty when I picked up. They offered to clean it, but I cleaned it before I used it.
The running lights on the trailer went out and I had to return it at night with my flashers on for about 10-12 miles. At my return, the attendant was VERY helpful in looking into the problem. He checked into all the trailer fuses and showed me where each one was. Turns out, there was a short in the trailer which caused me to blow 2 fuses, the original one and another one when we tested it. I only wish they have given me two 15 amp fuses to replace the ones that the trailer blew. I pull trailers all the time and I've never blown a fuse on one.
Was actually a smooth rental and return the subsequent morning.
Great customer service and very accommodating.
I used both the one U-Box trailer and the two U-Box trailer in the move. The two box unit does not have a user-friendly ramp mechanism that allows for moving up the ram and into the box. The top of the ramp can only be placed a step below the floor of the U-Box and therefore is only functional for walking and stepping and not able to allow for the use of a dolly to move things into or out of the box. The ramp on the one U-Box trailer is much better and the ramp is closed aligned with the floor of the box but still not ideal. The concept is very sound and allowed me to move objects across country that would have been much more difficult and costly. If the ramp issue could be addressed you would have a true winner! Thanks to the good people you have working in California and Indy for us.
Excellent and swift service. In and out with no problems. Smooth operation. Very professional.
The customer service at this location is always awesome. They are true people that care about the customers. Daniel was a rockstar!!!!
Received great help from the owner!!! Staff was friendly with clean uniforms!
very friendly workers...made me feel welcomed
I need to rent a truck several more times in the next few months. Your mileage charges make your trucks too expensive for me. I'd like to have an unlimited miles contract for your trucks.
I once vowed never to use this location again, as the people were so horrible. Several years later I returned, and found a completely different experience. Well done.
I was impressed with the speed with which we were in and out, with the pickup and the return!
I returned the trailer the same day I used it. The clerk never checked it in. He said he would and never did. First I was charged for 2 days (lazy, never checked in) then when I saw it on my AMEX, they said they couldn't figure out how to refund it. Had to make a trip to the store. they finally refunded it. then i got a call from the manager saying I still had the trailer - two weeks later. This store is really screwed up. WANT A CALL FROM CORPORATE.
Van was a little smelly and the steering wheel was sticky, but overall it did the job.
On 12/1/14, I booked a 26 footer for 12/6 with confirmation. When I tried to pick up the truck on 12/6, the checkout attendant told me they computer didn't show the 26 footer reservation.
So I went to look for the confirmation email only to discover that there was an email in my inbox on 12/6 itself indicating
the reservation was switched to a 20 footer without me realizing it. It is kind of sneaky. This is not a good way to build trust with customer.
In the end they gave me a 24 footer.
And, the equipment was old with weak battery. It took a few cranks to start the engine initially. After using the tiny little dim light in the container/cargo during loading for a couple hrs, I had to get it jump started. (Perhaps it is my problem, but I'd imagine that little light should not have killed the battery.)
More Emploees at the check out counter to expedite my rental. That was definitely the longest wait in the whole experience.
I used your Express Checkout, but due to counter staff shortages, i had to wait longer in line to give staff the Express Checkout paperwork, than I did getting the trailer attached to my vehicle. When I returned the trailer, the line at the counter was even longer - mid afternoon on a weekday.
In my experience Express Checkout has no value, the counter clerk still needed to see my Drivers License and credit card.
keep the truck reservation as ordered
No one was there when I drove up to return the truck. Went inside and only 1 clerk who was with a customer. Once the 2nd guy showed up a few minutes later I was able to get checked out
Check out time was excessively long if you waited in the office due to only one agent working the counter.
Bee the customer service manager was great
Staff was very friendly and helpful. They were very prompt on taking care of anything that came up. Overall a great experience.
Personal greetings average, more eye contact when speaking to customers.
If you offer coupons/ specials for repeat customers....
By ensuing that you deliver on time or don't charge. I still have not heard anything on the $50 refund per day of delay. It's over $300 and no one has communicated about this with me. They have already charged me in full.
Wait time was a bit long but everything else was good. Friendly and helpful service by all techs
I reserved a 24ft truck 10 days in advance and the only truck I was able to get was a 14ft. I had to move a 3 bedroom house. Was very disappointed not getting the truck I orderd. However, the Dublin manager was very apologetic and gave me some extra items free of charge.
The manager at the Dublin Scarlet Drive location was very helpful.
The service was excellent, the staff friendly and helpful. I found just what I was looking for.
I rented a storage unit for about a year and a half. I always found the facility clean and my unit clean and well lit. Great experience!! Thank you for a great storage opportunity.
Convenient, clean, no hassle storage.
It was great and a great value
There seemed to be a gentleman living in one of the units. I accessed my unit twice, and he was there both times. He parked his vehicle extremely close, and he disappeared inside for several hours.
Cockroaches in my boxes. Hopefully not in my new home!
The entire staff was wonderful, from start to finish. They were helpful, courteous, knowledgable, and friendly. Best storage experience I`ve had and I`ve had a bunch!. Thank you very much.
Please refer to Greg email and my yelp review!
The manager, Greg Ordonez and the entire staff at Dublin Uhaul was extremely helpful! They were very friendly and caring. Lorrain Taylor, Founder/CEO 1000 Mothers to Prevent Violence
The service was excellent.
Service was outstanding, I`d highly recommend this location
Dublin location is good. Oakland Coliseum, on the other hand, screwed me out of my reservation. Customer service told me I was out of luck.
An exemplary store with all the supplies and equipment needed for a move of any size. Excellent staff who deal well with happy and unhappy customers.
Dublin, CA gives excellent service. Especially Bee.
Emails start before the due date, on the actual due date emails show double amts due plus phone calls start. There is no reason for these aggressive tactics. Give people a chance to pay the bill!
I wish they were open for longer hours during the weekend.
The service representative was very helpful and very informative.
The staff and facility was great. The only thing I didn`t like was the extra charge for 24 hour access so I opted for the more limited access and later regretted it.
Try to keep more cargo box trailer
The woman who helped set up my new storage unit was extremely professional and pleasant to work with. A great customer service experience from start to finish!
Attendant was rude when asked for help. Very slow. ..
There was a blonde woman forgot her name who was most helpful after a stressful moving experience. It was much appreciated!
I stored my household goods for six months. I was not given a refund for renting the unit for half of my final month when I paid the month in full.
The whole experience was excellent.
Surprised at the facility and pricing. Nice helpful young lady that made this experience very easy.
I like this new service--- was not looking forward to driving 1200 Miles with my belongings . Quick, easy, and a good way to move stuff
espectacular services the personal is very nice
Your NEW software package gave us the most problem. Linking my box with destination options , etc. may need some IT training. Or sent your sales rep out to assist your field staff
The staff at the storage site told me I had to return the truck there, but the website said I could return it elsewhere for a discount.
The truck turn signal wasn`t working but U-Haul gave a discount on the rental so it worked out well.
We picked up the Uboxes, the staff had them ready, they hitched them to our vehicle and when we returned with them they did all the work od un- hitching. Very easy and user friendly.
Perfectly met my needs for the 3 months I needed storage.
Greg and his team far exceeded any expectations. I would happily recommend this U-Haul location to anyone! You can use me as a reference, Greg, any time.
The staff was always able to answer any questions I had thoroughly
Need to remove clutter at desk.
Need procedure to avoid waiting unreasonable lengths of time.
Very helpful staff. Took time to listen to my concerns and needs and clearly explain options.
$10/Mo 24 hrs fee should be disclosed and well posted to costumers not to mislead them with 24hrs access label!
I was locked out of my storage locker because of the lock I used. I have not received any response from Uhaul, nor have I received any refund or credit to my account for having no access to it.
After being locked out of my unit that was paid through the month, and the staff refusing to remove their lock so I could access my unit, since they did not like my lock, I took my business elsewhere.
Wish to see extended hours.
No complaints on our UBox experience, everything made it the 2000 mile journey.
Both O`fallon IL and Dublin CA staff were excellent and friendly. We appreciated their assistance and flexibility with our needs.
The staff was very friendly and attentive.
They were very friendly and helpful.
The staff in Dublin made me feel welcomed and helped to take so much stress off me during a highly stressful few days. Thanks!
Dublin staff was great helpful.
UBox is clean inside, but old, beat up, damaged roof coming off.
Customer service phone line is a problem - lack of computer coordination w/ Dublin site/staff.
Nice and Friendly. Excellent service.
The on-site staff at the Dublin office were all very helpful and very friendly and accommodated our needs. Even lent a tape-measure without hesitation to borrow. A+
I will use this facility in the future.
re: staff rating, its not that the staff person was unfriendly, but that they did not appear to know what they were doing
Everything was as I expected it would be.
your rv storage rates are higher then all the other storage places around here.
Remington was very nice and vety helpful when delivering the box. He was very professional also.
Trash lying around the storage area.
The staff at the Dublin,CA U-haul location was very competent and helpful. My items in the U-box arrived on time and in good condition. Thanks!
24 hour access I paid for never worked, place behind my boat kept spraying water on it, Uhaul people were great. Randy and Julia?? great to work with, friendly, helpful with my access issues.
The staff was very helpful and pleasant. I would absolutely recommend this location to those who want a professional and satisfying experience.
The key pads for the gate in/out the storage facility was not working.
Everything was perfect and the paperwork to rent the unit went as quickly as possible.
General Manager Randy Rutherford handled himself in a very professional manner and was very courteous in all of his dealings including his very capable staff assisting me.
Had a difficult time getting them to tell me when my box was due.
It was very inconvenient to have to physically go into the facility to make any changes or purchase the late access even after the employee confirmed all of my information . The staff was not helpful
The facility staff was very friendly and took his time to show my all units I wanted to visit. That helped me decide on the perfect place.
lightbulb outside my door was dim or out, but no big deal. Thank you!
It was ok price is a little high
Very friendly and helpful staff.
No one responded to calls even after a week. Rude staff. Puts preleins on storage units without prior notification.
Reasonably priced compared to other local facilities.
Everytime I went in there would only be 2-3 customers in line and no less then 5 employees yet all waited about 20 mins because only 1 employee was actually helping us. Horrible customer service
I feel I was cheated by customer rep that I can book storage space for a week which was wrong its only for a month minimum
There was a lady there that day that was very friendly, and went out of her way to help me through the gate. No one else even gave a smile and were disgruntled with fellow staff.
Multiple employees behind counter, only one helping a long line of customers. Does not matter why, it sends a wrong impression of the importance of customers when that happens.
The front gate is secure but all someone has to do to get in is jump the fence in the back by the rv/boat storage were the barbed wire has been removed.
Rate of $175 for small outside unit for 1 month is ridiculous.
The facility was poorly staffed and the staff there were poorly trained. I got different information from different staff members.
No problems other than I wished there were longer hours to access our locker included in standard contract, say to 9pm.
I only showed up once to drop off my items and once to pick them up and then check out, but I had a good experience both visits.
No problems with my experience.
The service was fast and easy - the lock to the gagte seemed to be stuck several times. Hard to get in and out.
It took three weeks to get my U-Box from Texas to my California home.
very pleased with the facility and service.
Very good experience. Charles was professional - courteous, knowledgeable and efficient. Everyone with whom I interacted was polite and friendly-well run operation. Thank you.
BUYER BEWARE! If you have any REAL problems the crew gets rude and the manager is unreachable. I am now trying to resolve with Corporate. BEWARE!
Storage customers seem to play second fiddle to others.
Had absolutely no issues here which taught me not to believe everything you read in the review section. Everything went smooth with convenience being the biggest plus.
Limited Sunday access times is off. Its the weekend and they close at 6?
Also, time isnt Prorated when you close it out? Why? I didnt pay for the whole month that I used?
Your company not just providing a physical product-storage, but also an intangible product - SERVICE. Please give your employees a professional level customer service training.
I asked questions, there responses were given in a rude tone of voice, like they thought my questions were dumb and a waste of time. Never going here again and not recommending it to anyone.
very incompetent your system sucks !!!!you guys suck!!!
Staff very nice and personable
People at counter are rude and inconsiderate
The staff are so rude it is unbelievable. Borders on intentional sabotage of the business
Very difficult to close my account. i was billed for late charges 2 weeks after I vacated. Can`t get store on the phone. I think the staff is overworked.
Friendly and helpfull service
The storage process was ok except the external door to our unit was locked when I got there at 9:45am.
The reservation process at the location was slow confusing but otherwise excellant
i have used this location prior due to convience - it seems always under staffed - service is slow
My only complaint is that they have no restroom for use by the customer
Refused to open a side gate so my moving driver could get in.Told driver to rent a truck to ferry stuff to 18 wheeler.Driver had to thread a needle to get through the main gate. Staff is quite rude.
Staff were polite, pleasant and helpful.
Everyone I had contact with at this facility did their best to help me out. I thought the monthly rates were a bit pricey, but overall, it was worth it.
Excellent service! Just wished the facility was opened later on Sunday...
Excellent customer service. Loved the experience.
Best U-Haul facility I`ve ever experienced. Staff was helpful, friendly, and professional.
Staff is very polite and helpful.
The service on the lot was outstanding.
te staff and facilities were great but the truck i rented was the biggest piece of junk on the road and not safe the drivers door would not close correctly you should be ashamed to rent such junk.
Staff and facility best of class
The 1st 2 units I rented leaked. When we suggested they should fix that, the person simply shrugged. The third unit I was given had a mouse trap next to a hole near the floor.
Mu experience was excellent - old fashioned customer!
Excellent service by Shelton who was detailed and helpful.
quick and friendly service
Had my Travel Trailer hit by another U-Haul customer while at the Dublin,CA facility. No effort made by Manager to find out who did it, despite security cameras being used.
It was a good ecperoence. We had no issues with the facility.
Attentive, friendly staff
Good Place and Location, clean and safe, much better than public storage in Pleasant Hill California facilities I didn t get my stuff broken into or ripped off.
A great staff. Very accomodating.
Uhaul chaarges extra money to access after regular hours, which I do not think is legal, since I am paying a premium for rent on a unit that I should have access for 24hours a day.
Was promised things that I never received
organized, but had some confusion over 1 month free. unit had some greasy spot seeping over from the next unit.
Don`t force Ppl to write this thing
PRice increases don`t match the facilities and service.
VERY Polite and Efficient Staff! Highly recommend for professional conduct.
This Uhaul location and staff were very professional. The location was close to the Military base. A definite plus. Thank-you!
Very expensive for a unit in comparison to other area facilities.
Good storage facility only issue was they screwed up my account and made my account past due. It took many tries to resolve issue with management.
My only complaint was that I was charged more than quoted via a phone rep when I showed up at store for 24 hour access.
U-Haul is too fragmented as a company too many people who don`t know what`s going on especially at the Corporate level not so much at the local facility.
The staff was extremely helpful and knowledgeable. I would reccommend.
Seems like they fixed the gate issue but it was a long time coming. Otherwise a good place.
Jeff customer service was very professional, the overall facility maintenance and management very impressive.Thank You.
Very professional and customer focused, great location!
The people were great, helpful and professional
Staff spent one hapf hour to set up a unit and contract, then failed to activate my access code for 90 minutes. Staff at desk did not have knowledge or their acccess rates.
We had used couple storage units for several years. Thanks for your service!
great help from the reception staff female Melissa forgot name,maintenance ron and the young gentleman who showed me available empty units! THe reception person was super efficient and helpful!
the staff is always nice . i love dublin location customer service.
Have had a little trouble in the past getting through to the U-Haul counter to speak with someone, but this time, everything worked great. Thanks.
Service was good. Prices were too high for such a long trip we had to make.
Good Customer Service. Thank you.
Very helpful and accommodating.
customer service help when needed - the key pad entry could be a bit easier to use - buttons hard not very readable - it was a good experience but too expensive to continue - thanks very much.
The staff was very friendly and very helpful.
I want to commend Larry in Dublin and staff at Uhaul store in Tahoe for their professionalism, friendliness and help.
The closing time should be extended to 9pm, right now the storage closing time is 7pm. After work hrs, I found difficulty to get my stuff out from storage before closing time 7pm.
Excellent customer service!
It was secure and convenient.
It seems like they are reading from a script. Customer Service was still good.
A perfect place to store my stuff...thanks!!
Very nice. I would recommend putting trash cans around the facility.
See my email sent. 200 characters is not sufficient for actionable feedback from customers.
Workers friendly! Bigger space to store our RV that will be clean and away from dust and dirt from previous storage place next to a landscaping business.
staff was experienced, excellent and helpful.
This is our second unit and it is at a good location. Thanks!
The storage people were wonderful-the experience with trailer was-horrid -won`t let me submit what I wrote because it only allows 200 characters
Dale has 0 customer service skills. he cursed at me in front of other customers because someone over the phone said something to him. no need to take it out on other customers, very non professional.
Great facility -
Not great facilities: Newark, Orange, and Jersey City, New Jersey. Rude people, dirty trucks, non-functioning air conditioner, incovenient practices.
The staff were very frinedly and helpful.
Excellent service at reasonable prices.
I love all the staff they are great
The staff was helpful beyond the call of duty. They provided chairs while we waited for others to come to our room and helped with cleaning. Everyone always had a smile.
The process was slow it took for ever to get my storage unit. I had to upgrade to a 15x5 U had reserved a 5x10 it was too small I had to go to he next size.
good experience ... no complaints.
I have had reason to use U-Haul Storage in both Pleasanton and in Pasadena. Your staff and the follow through of your employees was far superior to the poor service in Pasadena. Thank you.
The manager and employees were nice and easy to talk with.
friendly and helpfull service
Need light in rooms. Understaffed.
good experience. will use again
Very friendly and helpful despite Saturday being a wildly busy day. Everybody kept there cool and dealt with the rush... and still had time to joke and keep their humor!! Well done
The facility was well maintained and i was given free access to pay my bills online.
Service was good, facility was clean and safe
When the storage area closes it should still allow access OUT.I entered and it closed for the day while I was inside.The security gate area was closed and wouldnt to open to let me out.
Longer hours would be nice.
Do not like not receiving a hard copy receipt at the counter.
We were charged for the free month. Still no refund as of today, Feb.27, 2010.
The only draw back was when we were moving out we noticed that our unit had a leak and there were rodent droppings on the ground.
A leak in the storage facility damaged much of my stored goods. Then, I was charged a full month`s rent for staying 3 days over my monthly term.
The staff working today Saturday was VERY helpful!!
The only thing I would like to add is if they could have better hours for the customer to gain access to their storage 24hrs and closing the lease online would be convenient.
Great location.. convenient.. easy access. no hassle
The customer service people were liars and had horrible attitudes. You also have to wait FOREVER to get to a customer service person b`c they are terribly understaffed.
Several of my payments were lost, causing an employee to be let go. There was major water damage in my unit causing over $4000 in loss to my property.
staff member on customer service line difficult when we called to switch drop off locations. She rudely asked if we knew we were under contract, it was not possible tho man at main uhaul said yes.
the manager is mean to his employees
Facility is better than it looks.
Overall we had a stress free transaction. Naomi was extremely courteous and helpful.
every time I was there, they were very helpful and friendly
The no-prorating policy and due-date cannot be changed policy are not very customer friendly. In this economy you should be providing better customer service.
I have had numerous breakins during the five years I maintained my unit. The staff was not stable...not a good experience for me at all!
Service is excellent at this location. When we arrived there was a long line but in no time at all they had assisted all the customers. Our customer service rep, Dee, made this a pleasant experience.
The facility was easy to access. The storage unit was clean. The staff was very helpful.
The staff was rude to me on more than one occasion and gave inconsistant information on several storage issues.
I had no problem with the unit
staff was very friendly. The rental of the truck and the rental rv space went smoothly. Thank you