Customer Reviews for U-Haul Moving & Storage of Dublin
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Dublin
this is probably the 10th time i rent trailer. i wish i have account w uhaul for less entering data and possible member duscount.
The assistant manager at this location is awesome. He used to work at the main Oakland location on international blvd under a a manager there who is the most unprofessional liar who is hardly ever onsite and provides one of the poorest roles of leadership I have seen. I live in Oakland but will be traveling to the Dublin location for my future rentals. I rent often enough that my opinion should matter. Lose the zero manager at the Oakland location and hire someone who at least shows up more than two half days a week. Your employees at that location routinely leave due to the manager.
The Dublin location is excellent!
Stolen loaded uhaul truck victim with full uhaul insurance who was told to fuck off. Still not settled.......accountability is dead.
It seem a little expensive
Everyone there did a great job. Thanks
Dublin, CA location is always friendly, reliable, helpful and good prices. great staff.
Dublin U-Haul is the Bomb. Helpful, fast and friendly.
Great customer experience. I was taken acre of immediately and the drop off went smooth. Propmt service & great employees.
Nothing, excellent experience with very cordial customer service in the front and back end.
Have a trailer available as confirmed. Your reservation system is useless.
I originally planned this trailer last week IN FREMONT and was told I could pick it up IN STOCKTON, about 90 miles away. Very poor business.
NOT THIS FACILITY'S FAULT
Staff in Fremont were very helpful.
Customer Service was first rate. Thank you.
Everyone was friendly and efficient. So why, when I left my Fastrack in the rental truck was it not a priority for anyone to call me to let me know? Instead, the cleaning crew tossed it in a tray and waited for me to come back and claim it. I guess I should be grateful that it was still around. Still, I was disappointed I didn't get a call.
Lower the price down a little and get free miliage
I love it when company does what they say, no problems at sll
I was checked in quickly and when I returned, checked out quickly. Very personable and efficient service!
Very easy experience to schedule and pick up our truck.
Truck was full of dog hair had allergic attack besides being rerouted to another drop off location she a overall unpleasant situation
Windows in the truck we rented were not clean inside and out. I had to clean them at the filling station before we left. I don't care if the outside of the truck is not sparkling, but the windows should be.
Had a reservation at a different location when I got there my reserved equipment wasn't there. I had to go to a different location waste more time/ gas then told I had to return the equipment to location rented from or pay a substantial fee. Not happy
The information I entered into the website when filling out my equipment reservation did not seem to transfer well to the employees at the office. As a result I was nearly charged double. The employees did not seem to understand the rental program where a customer returns the truck to the same center, and tried to charge me for a very long one way trip. I nearly had to miss work waiting for a call to make sure that I wasn't charged nearly $200 extra, however it seems that in the end the issue was rectified. It seems like employees need to be trained better to understand online reservations, and that they need to communicate more clearly with customers to make sure that there is no misunderstanding about the way a equipment rental is charged. As a result of the stress of this rental I will look harder for options other than Uhaul next time I move.
I modified my request prior to rental to include insurance. I selected insurance during the sign in (or I thought I had). My truck was damaged and I find out when I return that the insurance was not on the contract. I will NEVER rent with U-Haul again. I'm going to go rate on yelp now.
I am concern the method that the gas tank, mileage was calculated.
More specific is that gauge indicated a point and I traveled about 7-10 miles. Looked at the gauge and read 1/4 of the tank. So before I returned it I put in 1 gallon of gas. Then the gauge returned to the spot as to when I took the truck out.
I believe that 1 gallon of gas for traveling 7-10 miles was very high. I took pictures of the gauge before, after putting the gas in and another picture when the truck was returned to your location.
I definitely feel that something was wrong with the gauge or something else but I definitely do not believe that the truck used 1 gallon to travel 7-10 miles. This is disappointing as I had rented several times before and have not experience this.
Very friendly and professional staff. I normally use this facility even though its farther from my home.
more sales associates. the one's that were there were excellent. great customer service and they were super busy with cranky customers.
The entire staff was wonderful, from start to finish. They were helpful, courteous, knowledgable, and friendly. Best storage experience I`ve had and I`ve had a bunch!. Thank you very much.
Competent staff efficient good check in an check out
Staff was on met me at the truck handled the drop off quickly.
Excellant customer service! Seemed like employees genuinely care about the customers and making their move as painless as possible! Only suggestion would be to have more information in store, on the service of hiring moving help from your website. Keep up the good work!
Rent the truck with full tank.
Please refer to Greg email and my yelp review!
I will rent again if I ever need to rent a van in the future.
Truck has issues when driving over 55 on freeway. It needs to be fixed.
very helpful staff. would use again and recommend. ;)
Once again the staff was really helpful - Daniel especially. Also super quick in getting your trailer hooked up and taken off - love that!
Staff was very pleasant. Instructions posted for after-hours drop off were not quite clear (info posted on door/contract). I wasn't sure which paperwork I could keep versus what I had to leave (print out versus carbon copy info in folder). I left everything and it worked out, but that left me with no documentation until I received the follow up email. All in all, very good experience. Thank you.
Except for poor acceleration, long brake pedal travel, noisy cab, and vague steering, the truck was perfect! ;-)
Online check-in was great It helped expedite the process quickly!
Everyone who helped was very friendly and helpful. I frequent this Uhaul location and have yet to be disappointed.
Although the pick up finally went smooth, I was redirected from Concord to San Lorenzo to only find out when I got there that the truck that they were expecting from Lodi hadn't left yet. Despite a guarantee that the truck would be there I had to go to Dublin out of my way to get the truck. Thoroughly disgusted with your reservation system and crappy guarantee. I spoke with a rep and she could not answer what the guarantee meant if you did not fulfill it. She indicated that there would be no discount and that I could drive to another location. Sad that you don't stand behind your guarantee. I'll try someone else next time.
My storage box was dropped and the furniture inside was damaged, they attempted to repair the box with 3 inch long screws to fix 1/2 inch thick wood and proceeded to run the screws through my furniture, so much so that I had to remove some of the screws to detach the items from the container wall to remove it.
My only problem was that when I had logged in to myhual.com the incorrect trailer had been reserved. I called customer service right away and they immediately switched my reservation to the correct trailer. Other than that, perfect experience.
My experience has been very positive. The staff are very friendly and helpful. Would definitely recommend this place.
I had great service at this location. Everyone was very helpful and the equipment in good order. Thanks!
you guys were courteous and quick.. Perfect customer service. Thank you
Daniel was very helpful closing out account. But was not able to receive receipt on checkout
I think your Dublin location is top notchthe only thing I could say is when people rent moving pads that they need to know they need to be folded when returning which is no big deal
the manager Benji was very nice and
helpful your company does a great service to the public thanks for your help
Customer service was excellent...I have and will continue to use this U-Haul location!
Surpassed my expectations...I was surprised at how clean the box truck was, in the cab and the cargo area too. The staff at this location was very helpful and friendly. It was a great rental experience! Thank you!
The whole team was very helpful.
Courteous and helpful service
Quick and hassle free, both Chris were very helpful. Thank you.
Best experience I have had renting a moving truck. Very professionally handled and the entire experience was quick efficient and easy. Hopefully we wont need to move our relatives again but if we do we will go back to this vendor.
I dropped my stuff off at 5:30 in the morning and it was very easy. I'm glad they process my return in a timely fashion. Charging me for 4 days is excessive, but otherwise the experience was very good.
Service staff was great! They knew what they were doing, and were polite.Thanks Vince Bobba
Very knowledgeable and friendly staff.
Issues, yes it was very disappointed in the service, safety, and equipment quality of my rental experience.
It began when we showed up and there was no truck, we reserved at 9 am, their list said 9 pm (they are not even open at that hour) (perhaps they need to use military 24 hour time) some 12 hours later. We had 5 men on the clock standing around for 2 hours doing nothing while we looked for and obtained the truck. That cost me 250$ down the drain, consider this a back charge. Neither vender alone had all the equipment it requested on my order. The Euro Store guy even lamented that it - not having sufficient equipment and supplies, happens all the time.
My beef lies squarely with the folks at the Euro Store facility, they were ill prepared and in experienced and the Uhual expected service quality was just not there. I even had them call me to confirm the time and equipment 2 days before and they still had the wrong time listed, and failed to catch it. The kind folks at Summerlin (Crestdale) storage were able to accommodate us and provide us with the truck we reserved. I will rent through them again.
We also were leaking gas all over Las Vegas as the gas cap was missing. They had to come out and replace the cap. We lost 15-20 gallons of fuel sloshing out of the tank, creating a hazard.
The roof leaked, some of our sensitive load items got wet.
The wipers were really bad
People stopped to tell us the turn signals were not working
The engine ran really bad, backfiring on acceleration from Mojave to our destination, so bad we were in 3rd gear much of the way home.
That was very costly in fuel.
The steering was of grave concern there is s + - 10-15 degrees of loose play in the steering control. This combined with worn springs makes for a very unstable vehicle very dangerous, but the return dealer elected not to red tag it. I feel bad for the next guy that gets stuck with this truck it hope they are skilled at controlling it.
On a good note the brakes appeared to work well and the truck had reasonable AC. It did lack a cruise control and the radio system needs to be replaced.
I thank my Lord that it arrived without incident. You might want to too.
The check-in and check-out processes are flawless at this facility. Excellent work by Scott.
Scott, the employee who was tasked to hitch the trailer to our truck, went above and beyond to make sure that the connection was safe for our hauling adventure. Thanks, Scott!
CNA'T WASTE MY TIME TELLING YOU WHAT YOU SHOULD KNOW AS A BUSINESS. I CAN USE OTHER SERVICE PROVIDERS
Easy drop-off location. I dropped the truck off after-hours on Sunday so there were a lot of returns and it was difficult to find a good parking spot - but not a big deal.
I think if there are clearer instructions on what to do when leaving equipment afterhours it would be helpful. My contract said to call the "800" number when I arrived at the return location, however the prompts said to call back during normal business hours. I called the physical location the next day to confirm that I was done with the rental. It would be nice to not have to call back to confirm the truck had been checked back in. An email first thing in the morning confirming the equipment was checked back in, a final bill and what I would be charged would be handy.
No problems whatsoever! The truck was there in front waiting for us and it was an easy return.
Bee at the front desk was very thorough and pleasant when I came in to rent my truck. My truck was ready and in good shape when I received it. I was charged 3 gallons of gas because I didn't have time to fill it with gas so this is very reasonable. Thank you!
You have good equipment. You deliver what you promise, and you worked with me to get the best deal-mileage wise-to drive a truck to LA and back.
They handled the return of my vehicle promptly and professionally.
Very accommodating quick service in and out
Left truck with 1/4 tank more gas and charged me for over 7 minutes
Fast, pleasant, clean experience; thanks so much! Steve Silva & Julia Keznetsova are great ambassabors for U-Haul.
I received notice on 7/23 that the box were trucked with eta 7/28. I checked on line on 7/28 which showed the box has not arrived. I called customer services and I waited for 3 / 5 minutes and they transferred to the correct party and I waitted another 3 / 5 mins. In fact the box had arrived 7/24.
The Uhaul system is bad and not able to provide updated info. The waiting time is bad and different number should be provided if there are different teams to handle different matters.
The box were late in delivery in both ends due to problem in Uhaul storage.
I reserved a small trailer two days before pick up. I received an email stating that the trailer would be ready by 9am. I called at 8:30 to see if it was ready, they said yes. I arrived at the site at noon and they had given my trailer away. They said they usually hold them for 15 minutes! No where in the confirmation email or my phone conversation did it state that I had limited time to pick it up. They told me someone came in ahead of me that had made a reservation before mine. What?! And they gave my trailer to them. What is the use of a reservation?? After a heated exchange-mostly on my part, and many phone calls on their part, they gave me a larger trailer. It was a satisfactory solution, because I was desperate. But in the end I pulled a half empty trailer 500 miles. I only need a small trailer, that's why I reserved it!
Overall the service was fine even though I had to travel 50 miles to pick up the truck that should have been in Redwood City California which is only 5 miles from my home. I went online and order to 17 foot truck almost 30 days before I needed two days before My move I was called and told I would have to travel to Dublin to pick up my truck. I feel I should be compensated for this inconvenience
good service, the equipment worked perfectly, a very positive experience, will recommend to others
The store was busy first thing in AM but the crew handled themselves like true professionals. One word I can think off that describes the crew is DELICATED! A true example of customer service.
All of the staff we interacted with was very helpful and efficient and we appreciated that. We will be back. Thank you!
Excellent service fast and courteous person that helped us.
Service was relatively quick. Appreciated the walkaround with the truck.
The personnel at the Dublin location were great. However, the representatives at your national call center are uneducated, uninformed, unprofessional and combative. Absolutely without question, the worst experience possible dealing with the national call center. I cringed when the call to Dublin was forwarded to the call center.
Nothing. The whole transaction went smooth, no waiting, no hassles. Recently rented a Penske truck at home depot, the service I received at Uhaul was so many times better, it is unbelievable.
deliver to uhaul as stated on quote not the convenient one...
WE HAD A SEAMLESS MOVING DAY!!
Reserved the truck at a San Jose location and was later called and told that it was not available and if I wanted a truck I needed to drive to Dublin. Next time don't take the reservation if it's not available.
the sales person was nice. But not business polite. He makes a big, big burp on phone while he is calling me.
May be i'm expecting too much from him to be business professional.
Nothing, everything went great.
I purchased a one way rental from Union city to Livermore. Since you did not have a one way rental I had to pick up in dublin and then drive to Union City and then back to Livermore. Really..I would of been better to rent from Livermore and return there. Awful customer service
The truck I rented had <100,000 miles on it and the key insert on the steering column was very loose and challenging to turn the car off. My confidence level of turning the car back on every time I started it was low. The car was very clean… but needed some parts serviced/replaced. I would have preferred a newer truck, or one that wasn't challenging to turn-off and extract the key. I've rented from this location many times before and hope this is not a new trend.
On the flip side, the U-Haul employees that I met and interfaced with were very friendly, engaging, and professional… but the equipment was questionable for the reason noted above.
Great staff and seem to have a team oriented work ethic
I had to drive 25 miles to pick up the truck but was glad I went to this location. Service was excellent.
Very satisfied with experience. Employees were helpful and friendly. Would recommend to friends and family. Feel like mileage charges are excessive. Clearly way more than true cost to customer...and way more than competitors. I needed a truck at 7am, and only uhaul was open at that hour.
Had reservation 5 days prior they did not keep trailer for me sent me to concord to pick one up drove from san pablo to dublin back to concord then to dublin pick up motorcycle back to concord being late for my appt for repairs and then bk to dublin. 3rd occurance not happy
The manager, Greg Ordonez and the entire staff at Dublin Uhaul was extremely helpful! They were very friendly and caring. Lorrain Taylor, Founder/CEO 1000 Mothers to Prevent Violence
Friendly quite knowledgeable service.
UHaul helped me out in an emergency situation within a short period of time. Everyone at the Dublin location was very pleasant and efficient and even though I only needed the truck for a short period the experience I had with the folks at this location definitely mean I will come back to UHaul again for all my moving related needs.
Rented a cargo van for the day. The unit was clean inside but the exterior was very dirty. Windows were so dirty that driving was impaired in the bright sunlight. I should not have to be concerned about getting dirty if I brushed up against the outside of the truck while I'm moving my clean household items! Wash your trucks!
Picked up UHAUL, drove home - no incidents. Loaded it, then noticed front bumper was hanging off and about to fall off. Called facility - they said they could not help unless we unloaded truck and brought it back (was just me and my daughter, no way did we want to unload and reload the heavy furniture again). We were told that we had to call Roadside assistance and they couldn't guaranty it would be fixed in time for our departure. We called Roadside, held on the phone for over 50 minutes and then gave up. Went back to facility and they said they could not assist us there. But at least they got Roadside on the phone for us. It did end up getting fixed in time, but it was such a hassle and felt like the staff at the facility could have been much more helpful.
Silesperson told me att 6x12 trailers have the same rental rate. Once we got is hitched and went to counter to pay was inflroed the one we hitch up cost more because it had a ramp...
The staff were very professional and kind. the truck was very clean. great location to park my car during the day while I used the truck .
Friendly, Helpful, efficient staff. Great experience/
Great value for the price. Use the online site to save money.
The service was excellent.
Tire warning indicator was in the on position. Recommend this be fixed before renting it out again.
The staff at Dublin CA are very friendly and accommodating.
Sean was very friendly, and great customer service skills.
The employee who helped me was very nice. I would rent here again.
Great store! The storage manager helped me and she was spot on with everything! Thank you very much for the quick and friendly service!
We had a complicated out-of-state move, including multiple U-Boxes, equipment and supplies. Bee went above and beyond to help me with every question. I returned multiple times over the weekend, and was greeted by name each time. Julia (U-Boxes) also made sure she was nearby in case I needed answers or assistance. Special thanks also to Greg and Chris who helped out at one point or other over the weekend. Fantastic team!
It couldn't have gone any smoother! Lines were short and customer service was speedy. In fact, I am renting another truck next week and AGAIN when I finally move my crap out of storage! I will recommend this place to everyone who is in need of a moving truck!
The 5×8 enclosed traileri rented fell well short of below average standards according to the ADA, which I'm head chairperson of a N. Cal chapter. When arriving home to load, the inside was littered with bits of sheet rock, saw dust & various other forms of debris. The wiring harness was incorrectly secured resulting in it dragging, shorting out thus causing the trailer lights to not work. I'm a CEO of a organization that provides services to the public. I pride myself on a ZERO complaint/unsatisfied customer policy AND meeting it for 6 yrs straight. Uhaul failed me and that's unacceptable in my book. My 3000+ employees, as well as myself, will be highly incouraged to use Ryder from now on.
Very easy. No issues. Friendly staff.
Wait time needs to be improved
I reserved a 20' truck a week before. But I got 17' truck without ANY prior notification. I also spent a $120 extra for the movers to stay an hour longer because of that fact.
Discounts on mileage and gas, and lesser price for 17' does not cover my expenses I made because of your error.
Did on line check in, but that did not seem to matter...Still had to go inside and wait in line, etc. On line check in made it seem like that would not be necessary.
The online arrangements made for a 10' truck were somehow misconstrued and I showed up for my pre-arranged pick up only to be informed that I could not have a 10' truck, but that the manager was willing to give me a deal on a pick up. I didn't order a pick up, I ordered a 10' truck and when I made my displeasure known I was told I could not have the unit because the people who had reserved the 10 footers had ordered them 2 weeks in advance. I was miffed to say the least. So, somehow I'm less of a customer than the ones who ordered 2 weeks in advance? I was told there was nothing they could do. I'm stressed, I'm exhausted, I have a move to make, I made arrangements and somehow now I'm less than important. How would YOU feel? So, I asked to speak to the manager. I was told, that the man who told me I couldn't have the van WAS the manager, so I asked to speak to a corporate manager and all of a sudden the manager begins to work with me. But not until I reached a point where I started to feel stressed and less than important as a customer. So, I was given a larger unit and told that I had to have it back by NOON the next day because they were overbooked and that if I didn't get it back on time there would be some charges exceeding $200.00 or something like that. At this point inside I'm ready to pop as a customer and the stress level just went up another notch because now I have to hurry back to U Haul to drop off the truck because another customer is more important. So, my stress level is increased more because now I have to start my move at 8AM because I can't make noise before then and somehow work a godlike miracle loading up all of my things from the third floor into this van and then rushing to transport it to storage where I couldn't show up for my appointment earlier than 10AM and then do a ton of paperwork there at the storage place which took nearly 40 minutes, and then somehow pull off another stunt, offloading all of my things into a second floor unit in a maze of a building and get the truck back by noon. Thanks a lot U Haul! I did my part being extremely inconvenienced by your incompetence in handling online transactions appropriately. I handled my business in doing my best as a consumer to honor U Haul in loading and offloading my things in an extremely "rushed" fashion in order to satisfy "YOU" instead of "YOU" as a company satisfying "ME" the consumer. I don't know? What's wrong with this picture? You tell me? Do the math. And then to top it all off, I head back with like 10 minutes to spare to get back to Dublin from Livermore and there's a traffic nightmare. So, I took the time to contact Dublin to let them know I didn't forget and I was caught in traffic. Talked to "Judy" and then not even 5 min. later, I get a call, "Where are you!" It was a horrible experience. I'm not even going to attempt to explain how I had to walk 4 miles home from the Dublin location because I had to make it on time to drop off your truck at noo
The van was clean however there was a heavy soaked smell of cigarette inside ot the van that I had to breathe throughout the rental. I ended up having a sore throat.
They should have sprayed deordorant spray on the seats or ban the renters not to smoke while renting it.
Very friendly and helpful, love this location and the people that work there.
Clean, large and helpful staff. This was a great U-Haul location.
Service was quick, efficient and friendly.
I use the Dublin H-Haul services a lot and it's always a great experience.
Van was great but awfully dirty on the outside. Would have had to clean the windows myself if I had planned to drive it at night...
Service was outstanding, I`d highly recommend this location
Open earlier on Sunday's but staff did open a little early due to lots of people there which helped.
This is the best uhaul crew ever!!!
Dublin location is good. Oakland Coliseum, on the other hand, screwed me out of my reservation. Customer service told me I was out of luck.
I had made a reservation and had to wait in line on three separate times to get my trailer hooked up and paid for. The location was to busy for the amount of help (1) at the counter and only after I had been waiting for a while did the second employee help out. Below Average service at best. I will use another location next time.
Smooth flow in the operation, from the time of signing the paperwork to driving off the lot. Car was ready and waiting as soon as I stepped out of the doorway. Great coordination at this site.
It would be nice to charge everything at once, instead of buying one thing, then being told "oh-you need this now". Other than that, very happy with transaction.
Very upset that the fuel gauge was broken and we ran out of gas and stuck on the side of the road for 2 hours. Plus, we still have not gotten a refund for the gas we paid for.
Best u-haul experience yet! Thx!
Fast pick up, easy after hours drop off.
All the final paperwork was emailed to me first thing in the morning the next day.
All you could hope for, thanks.
I had reserved a pick up truck. When we arrived, site staff discovered that there was a large crack in the windshield. There was another truck on the lot, but they were reluctant to let us rent it. We were offered a van, but that would not have worked for the taller objects we had to haul. We finally found out that the truck on the lot was out of fuel and by the looks of the dirt and dust had been for awhile. Site staff made the decision to go fuel the truck - a gentleman in a green shirt who appeared to be a Supervisor of some kind? But when he returned, he did not do a walk around with us. The staff members at the counters and the two gentlemen that helped us do a walk around were very professional and had excellent customer service. Just odd that they would let a truck sit on the lot needing fuel during this busy rental season with kids moving home, people doing yard work etc.
I liked people how work there
Return was quick and easy. This location is set up so nicely for returns. We were in and out in less then 10 minutes which included unhooking the trailer. Amazing!
Would appreciate a discount for returning customers that is when I rent again within a month.
We have no improvement suggestions. We will definitely use your location again for our moving needs!
We were very pleased with this rental experience from start to finish. We would definitely use U Haul again.
Very organized and efficient.
Truck had only 1/8 tank air conditioning quit mid day.
This truck needs servicing #7694
17' had it before air failed. I rent
Regularly for my staging biz
Second time I'm a threestrikes
U-Haul Dublin has always been dependable for rentals, supplies and propane. I showed up yesterday with no reservation and left in 20 minutes with a trailer. Fantastic service and very prompt.
An exemplary store with all the supplies and equipment needed for a move of any size. Excellent staff who deal well with happy and unhappy customers.
I cant think of anything that could have gone better. I especially appreciated the happy attitude of the guy that checked us in, Daniel Rogers, was awesome.
The manager is fantastic and has donated the truck to our non profit every time we have been there. Beyond thankful for the extreme generosity and support!!
I was in and out in less then 5 mins I didn't even have to get out of my truck they disconnected the trailer for me! Great job!
Nice people, fast service, excelent customer service
Greg, the general manager is amazing with how well he had taken care of me at Dublin U-haul. I had a couple issues with a trailer that I rented for my move but because of the the great customer service that Greg had provided I will always come back to Dublin U-haul. To tell you the truth, Greg is the only reason why I would come back. He handle the situation fantastically and was very professional!! Thank you so much GREG, you rock!! Now I can focus on unpacking and enjoying my new home.
My pickup time was 2:00 pm. The trailer was not available when I went to pick it up. I had to return later in the day to get the trailer.
Excellent customer service
very helpful and friendly staff, quality equipment, and very, very reasonable rates. will use again without hesitation. very satisfied.
The right trailer gate latch was very difficult to close.
The staff was helpful and friendly, and I was in and out in 10 minutes. The only thing that required improvement would be the outside of the trailer (first impression). The inside of the trailer was clean, but the outside was pretty dirty.
Need more front desk workers to move the line faster.
Otherwise, nice and smooth overall.
Folks there were friendly and helpful.
I wanted to pay part of my bill with cash and the rest on CC. and was told that I could not as it was one way. I'm assuming each location is independently run but it would have been nice to know this when we picked up the vehicle.
Nothing. The personnel when we picked up the truck and when we returned it were extremely helpful and attentive to our needs. A very positive experience!
Dublin, CA facility is a very busy one
Everything was fine until 3 days after I returned the trailer and I received a phone call asking when I was
going to return it! Apparently, there is something wrong
with the return process where I never had to return into the store and asked for an email receipt. Somehow the fact that I did return it got lost in the shuffle.
Dublin, CA gives excellent service. Especially Bee.
Emails start before the due date, on the actual due date emails show double amts due plus phone calls start. There is no reason for these aggressive tactics. Give people a chance to pay the bill!
Power to the trailer plug outlet was non-existent. No fuses or relays in the gearbox. After playing phone tag I was told I had to wait an hour and a half. Very disappointed.
Everyone on staff was professional and courteous. I really appreciated the excellent customer service ... Especially on a very hot day when everybody could have been extremely tired and irritated. Thanks!
Service truck before renting. Truck was low on fuel, brakes squealed, truck smelled of cigarettes and leaked in the rain.
I wanted to book at San Ramon and got the impression that I booked at San Ramon but my reservation was for Dublin and that caused me some problems as I had to go to Dublin.
This is the location I requested when I made the online reservation and was very pleased with the quality of the equipment and the excellent customer service.
Very easy process, very happy with the service provided by the staff. When needed I will hire from this location again!
I wish they were open for longer hours during the weekend.
The service representative was very helpful and very informative.
The staff and facility was great. The only thing I didn`t like was the extra charge for 24 hour access so I opted for the more limited access and later regretted it.
Try to keep more cargo box trailer
The woman who helped set up my new storage unit was extremely professional and pleasant to work with. A great customer service experience from start to finish!
Attendant was rude when asked for help. Very slow. ..
There was a blonde woman forgot her name who was most helpful after a stressful moving experience. It was much appreciated!
I stored my household goods for six months. I was not given a refund for renting the unit for half of my final month when I paid the month in full.
The whole experience was excellent.
Surprised at the facility and pricing. Nice helpful young lady that made this experience very easy.
I like this new service--- was not looking forward to driving 1200 Miles with my belongings . Quick, easy, and a good way to move stuff
espectacular services the personal is very nice
Your NEW software package gave us the most problem. Linking my box with destination options , etc. may need some IT training. Or sent your sales rep out to assist your field staff
The staff at the storage site told me I had to return the truck there, but the website said I could return it elsewhere for a discount.
The truck turn signal wasn`t working but U-Haul gave a discount on the rental so it worked out well.
We picked up the Uboxes, the staff had them ready, they hitched them to our vehicle and when we returned with them they did all the work od un- hitching. Very easy and user friendly.
Perfectly met my needs for the 3 months I needed storage.
Greg and his team far exceeded any expectations. I would happily recommend this U-Haul location to anyone! You can use me as a reference, Greg, any time.
The staff was always able to answer any questions I had thoroughly
Need to remove clutter at desk.
Need procedure to avoid waiting unreasonable lengths of time.
Very helpful staff. Took time to listen to my concerns and needs and clearly explain options.
$10/Mo 24 hrs fee should be disclosed and well posted to costumers not to mislead them with 24hrs access label!
I was locked out of my storage locker because of the lock I used. I have not received any response from Uhaul, nor have I received any refund or credit to my account for having no access to it.
After being locked out of my unit that was paid through the month, and the staff refusing to remove their lock so I could access my unit, since they did not like my lock, I took my business elsewhere.
Wish to see extended hours.
No complaints on our UBox experience, everything made it the 2000 mile journey.
Both O`fallon IL and Dublin CA staff were excellent and friendly. We appreciated their assistance and flexibility with our needs.
The staff was very friendly and attentive.
They were very friendly and helpful.
The staff in Dublin made me feel welcomed and helped to take so much stress off me during a highly stressful few days. Thanks!
Dublin staff was great helpful.
UBox is clean inside, but old, beat up, damaged roof coming off.
Customer service phone line is a problem - lack of computer coordination w/ Dublin site/staff.
Nice and Friendly. Excellent service.
The on-site staff at the Dublin office were all very helpful and very friendly and accommodated our needs. Even lent a tape-measure without hesitation to borrow. A+
I will use this facility in the future.
re: staff rating, its not that the staff person was unfriendly, but that they did not appear to know what they were doing
Everything was as I expected it would be.
your rv storage rates are higher then all the other storage places around here.
Remington was very nice and vety helpful when delivering the box. He was very professional also.
Trash lying around the storage area.
The staff at the Dublin,CA U-haul location was very competent and helpful. My items in the U-box arrived on time and in good condition. Thanks!
24 hour access I paid for never worked, place behind my boat kept spraying water on it, Uhaul people were great. Randy and Julia?? great to work with, friendly, helpful with my access issues.
The staff was very helpful and pleasant. I would absolutely recommend this location to those who want a professional and satisfying experience.
The key pads for the gate in/out the storage facility was not working.
Everything was perfect and the paperwork to rent the unit went as quickly as possible.
General Manager Randy Rutherford handled himself in a very professional manner and was very courteous in all of his dealings including his very capable staff assisting me.
Had a difficult time getting them to tell me when my box was due.
It was very inconvenient to have to physically go into the facility to make any changes or purchase the late access even after the employee confirmed all of my information . The staff was not helpful
The facility staff was very friendly and took his time to show my all units I wanted to visit. That helped me decide on the perfect place.
lightbulb outside my door was dim or out, but no big deal. Thank you!
It was ok price is a little high
Very friendly and helpful staff.
No one responded to calls even after a week. Rude staff. Puts preleins on storage units without prior notification.
Reasonably priced compared to other local facilities.
Everytime I went in there would only be 2-3 customers in line and no less then 5 employees yet all waited about 20 mins because only 1 employee was actually helping us. Horrible customer service
I feel I was cheated by customer rep that I can book storage space for a week which was wrong its only for a month minimum
There was a lady there that day that was very friendly, and went out of her way to help me through the gate. No one else even gave a smile and were disgruntled with fellow staff.
Multiple employees behind counter, only one helping a long line of customers. Does not matter why, it sends a wrong impression of the importance of customers when that happens.
The front gate is secure but all someone has to do to get in is jump the fence in the back by the rv/boat storage were the barbed wire has been removed.
Rate of $175 for small outside unit for 1 month is ridiculous.
The facility was poorly staffed and the staff there were poorly trained. I got different information from different staff members.
No problems other than I wished there were longer hours to access our locker included in standard contract, say to 9pm.
I only showed up once to drop off my items and once to pick them up and then check out, but I had a good experience both visits.
No problems with my experience.
The service was fast and easy - the lock to the gagte seemed to be stuck several times. Hard to get in and out.
It took three weeks to get my U-Box from Texas to my California home.
very pleased with the facility and service.
Very good experience. Charles was professional - courteous, knowledgeable and efficient. Everyone with whom I interacted was polite and friendly-well run operation. Thank you.
BUYER BEWARE! If you have any REAL problems the crew gets rude and the manager is unreachable. I am now trying to resolve with Corporate. BEWARE!
Storage customers seem to play second fiddle to others.
Had absolutely no issues here which taught me not to believe everything you read in the review section. Everything went smooth with convenience being the biggest plus.
Limited Sunday access times is off. Its the weekend and they close at 6?
Also, time isnt Prorated when you close it out? Why? I didnt pay for the whole month that I used?
Your company not just providing a physical product-storage, but also an intangible product - SERVICE. Please give your employees a professional level customer service training.
I asked questions, there responses were given in a rude tone of voice, like they thought my questions were dumb and a waste of time. Never going here again and not recommending it to anyone.
very incompetent your system sucks !!!!you guys suck!!!
Staff very nice and personable
People at counter are rude and inconsiderate
The staff are so rude it is unbelievable. Borders on intentional sabotage of the business
Very difficult to close my account. i was billed for late charges 2 weeks after I vacated. Can`t get store on the phone. I think the staff is overworked.
Friendly and helpfull service
The storage process was ok except the external door to our unit was locked when I got there at 9:45am.
The reservation process at the location was slow confusing but otherwise excellant
i have used this location prior due to convience - it seems always under staffed - service is slow
My only complaint is that they have no restroom for use by the customer
Refused to open a side gate so my moving driver could get in.Told driver to rent a truck to ferry stuff to 18 wheeler.Driver had to thread a needle to get through the main gate. Staff is quite rude.
Staff were polite, pleasant and helpful.
Everyone I had contact with at this facility did their best to help me out. I thought the monthly rates were a bit pricey, but overall, it was worth it.
Excellent service! Just wished the facility was opened later on Sunday...
Excellent customer service. Loved the experience.
Best U-Haul facility I`ve ever experienced. Staff was helpful, friendly, and professional.
Staff is very polite and helpful.
The service on the lot was outstanding.
te staff and facilities were great but the truck i rented was the biggest piece of junk on the road and not safe the drivers door would not close correctly you should be ashamed to rent such junk.
Staff and facility best of class
The 1st 2 units I rented leaked. When we suggested they should fix that, the person simply shrugged. The third unit I was given had a mouse trap next to a hole near the floor.
Mu experience was excellent - old fashioned customer!
Excellent service by Shelton who was detailed and helpful.
quick and friendly service
Had my Travel Trailer hit by another U-Haul customer while at the Dublin,CA facility. No effort made by Manager to find out who did it, despite security cameras being used.
It was a good ecperoence. We had no issues with the facility.
Attentive, friendly staff
Good Place and Location, clean and safe, much better than public storage in Pleasant Hill California facilities I didn t get my stuff broken into or ripped off.
A great staff. Very accomodating.
Uhaul chaarges extra money to access after regular hours, which I do not think is legal, since I am paying a premium for rent on a unit that I should have access for 24hours a day.
Was promised things that I never received
organized, but had some confusion over 1 month free. unit had some greasy spot seeping over from the next unit.
Don`t force Ppl to write this thing
PRice increases don`t match the facilities and service.
VERY Polite and Efficient Staff! Highly recommend for professional conduct.
This Uhaul location and staff were very professional. The location was close to the Military base. A definite plus. Thank-you!
Very expensive for a unit in comparison to other area facilities.
Good storage facility only issue was they screwed up my account and made my account past due. It took many tries to resolve issue with management.
My only complaint was that I was charged more than quoted via a phone rep when I showed up at store for 24 hour access.
U-Haul is too fragmented as a company too many people who don`t know what`s going on especially at the Corporate level not so much at the local facility.
The staff was extremely helpful and knowledgeable. I would reccommend.
Seems like they fixed the gate issue but it was a long time coming. Otherwise a good place.
Jeff customer service was very professional, the overall facility maintenance and management very impressive.Thank You.
Very professional and customer focused, great location!
The people were great, helpful and professional
Staff spent one hapf hour to set up a unit and contract, then failed to activate my access code for 90 minutes. Staff at desk did not have knowledge or their acccess rates.
We had used couple storage units for several years. Thanks for your service!
great help from the reception staff female Melissa forgot name,maintenance ron and the young gentleman who showed me available empty units! THe reception person was super efficient and helpful!
the staff is always nice . i love dublin location customer service.
Have had a little trouble in the past getting through to the U-Haul counter to speak with someone, but this time, everything worked great. Thanks.
Service was good. Prices were too high for such a long trip we had to make.
Good Customer Service. Thank you.
Very helpful and accommodating.
customer service help when needed - the key pad entry could be a bit easier to use - buttons hard not very readable - it was a good experience but too expensive to continue - thanks very much.
The staff was very friendly and very helpful.
I want to commend Larry in Dublin and staff at Uhaul store in Tahoe for their professionalism, friendliness and help.
The closing time should be extended to 9pm, right now the storage closing time is 7pm. After work hrs, I found difficulty to get my stuff out from storage before closing time 7pm.
Excellent customer service!
It was secure and convenient.
It seems like they are reading from a script. Customer Service was still good.
A perfect place to store my stuff...thanks!!
Very nice. I would recommend putting trash cans around the facility.
See my email sent. 200 characters is not sufficient for actionable feedback from customers.
Workers friendly! Bigger space to store our RV that will be clean and away from dust and dirt from previous storage place next to a landscaping business.
staff was experienced, excellent and helpful.
This is our second unit and it is at a good location. Thanks!
The storage people were wonderful-the experience with trailer was-horrid -won`t let me submit what I wrote because it only allows 200 characters
Dale has 0 customer service skills. he cursed at me in front of other customers because someone over the phone said something to him. no need to take it out on other customers, very non professional.
Great facility -
Not great facilities: Newark, Orange, and Jersey City, New Jersey. Rude people, dirty trucks, non-functioning air conditioner, incovenient practices.
The staff were very frinedly and helpful.
Excellent service at reasonable prices.
I love all the staff they are great
The staff was helpful beyond the call of duty. They provided chairs while we waited for others to come to our room and helped with cleaning. Everyone always had a smile.
The process was slow it took for ever to get my storage unit. I had to upgrade to a 15x5 U had reserved a 5x10 it was too small I had to go to he next size.
good experience ... no complaints.
I have had reason to use U-Haul Storage in both Pleasanton and in Pasadena. Your staff and the follow through of your employees was far superior to the poor service in Pasadena. Thank you.
The manager and employees were nice and easy to talk with.
friendly and helpfull service
Need light in rooms. Understaffed.
good experience. will use again
Very friendly and helpful despite Saturday being a wildly busy day. Everybody kept there cool and dealt with the rush... and still had time to joke and keep their humor!! Well done
The facility was well maintained and i was given free access to pay my bills online.
Service was good, facility was clean and safe
When the storage area closes it should still allow access OUT.I entered and it closed for the day while I was inside.The security gate area was closed and wouldnt to open to let me out.
Longer hours would be nice.
Do not like not receiving a hard copy receipt at the counter.
We were charged for the free month. Still no refund as of today, Feb.27, 2010.
The only draw back was when we were moving out we noticed that our unit had a leak and there were rodent droppings on the ground.
A leak in the storage facility damaged much of my stored goods. Then, I was charged a full month`s rent for staying 3 days over my monthly term.
The staff working today Saturday was VERY helpful!!
The only thing I would like to add is if they could have better hours for the customer to gain access to their storage 24hrs and closing the lease online would be convenient.
Great location.. convenient.. easy access. no hassle
The customer service people were liars and had horrible attitudes. You also have to wait FOREVER to get to a customer service person b`c they are terribly understaffed.
Several of my payments were lost, causing an employee to be let go. There was major water damage in my unit causing over $4000 in loss to my property.
staff member on customer service line difficult when we called to switch drop off locations. She rudely asked if we knew we were under contract, it was not possible tho man at main uhaul said yes.
the manager is mean to his employees
Facility is better than it looks.
Overall we had a stress free transaction. Naomi was extremely courteous and helpful.
every time I was there, they were very helpful and friendly
The no-prorating policy and due-date cannot be changed policy are not very customer friendly. In this economy you should be providing better customer service.
I have had numerous breakins during the five years I maintained my unit. The staff was not stable...not a good experience for me at all!
Service is excellent at this location. When we arrived there was a long line but in no time at all they had assisted all the customers. Our customer service rep, Dee, made this a pleasant experience.
The facility was easy to access. The storage unit was clean. The staff was very helpful.
The staff was rude to me on more than one occasion and gave inconsistant information on several storage issues.
I had no problem with the unit
staff was very friendly. The rental of the truck and the rental rv space went smoothly. Thank you