Customer Reviews for U-Haul Moving & Storage of East Plano
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of East Plano
Walked in without a appointment, got an open bed trailer and was out of there in less than 20 minutes, never got out of the car when I returned. Great team, great service!
The truck we reserved a week in advance was not returned on time for us to use it. Not UHaul's fault, we know, just inconvient.
Ya'll are great to work with. Well organized, everyone seems to be on their game, appreciate a well oiled machine!
Very friendly customer service
Mileage allowance is poor at best.
Every one was extremely friendly!
Truck was in awful shape!
STAFF WAS VERY KNOELEDGEABLE ON THE MOST COMMON SAFETY GUIDELINES FOR TOWING A TRAILER. IN AND OUT IN 9 MINUTES. ALL MY RENTAL NEEDS WILL BE AT THIS LOCATION.
they did a great job advised we could use a van to get what we needed done when we figured out that would not work they just moved us to a truck really great team
Andy Dominguez, Gregory Laymance, and John Murray made my experience better than I ever had anywhere, including but not limited to other U-Haul locations. They deserve commendation for their professionalism. They are all very knowledgeable on safety of open trailers.
Not enough office help. Long wait time. But everyone was very nice!
It was hard for customers to see where to park and where to enter. It's more for maintenance and rehab than customers. Not enough staff on hand to get in and out quickly.
Great place. Fast and easy, exactly what is needed after a long move.
I'm not sure how the trailer inventory is managed between stores but it would be great if we could leverage trailers at other nearby stores when making an advanced online reservation. Ideally, I would have liked having a ramped trailer but there were not available in the size I needed at the store I wanted to rent from. It would be great if they could trade trailers when enough advance notice is provided - say 48 hours? Just an idea.
Fast and efficient. Ashlyn, took great care of us this morning.
Little gal couldn't lift the trailer. We were outside in pouring rain and I hooked up trailer and chains. Soaking wet but it got done.
Andy was my customer service rep at this location for my most recent rental. He was very helpful and professional. I own two small companies and work with people in all types of positions. I especially notice customer service positions. Andy knew his job and did it in a timely manner. He was also respectful of the customer (me).
Everything went smoothly. Thank you.
The specific vehicle has wild steering issues. Steering is unstable under full load! Vehicle should be removed from service until steering stability fixed.
Fast and Friendly.
Use ONLINE check in to speed things up at the counter
I was over charged on the fuel. I fueled the truck prior to return, but I was charge $33.00 for fuel and my deposit was not returned.
I believe I was short changed on gas. The truck was parked at an incline , side ways. After I started driving the truck for about five minutes I could tell the tank was not full as indicted by U-Haul rental place. I wish you wouln't do that just to makr as few extra bucks.
The truck had some vibrations issues, not sure where the problem lay, however, as freeway driving (a couple of miles) resulted in smoothing out the vibrations. The steering also seemed slightly loose, but this could just be the difference between my experiences with my cars.
Guy at the front desk was very courteous and professional. Picked up the trailer and was out within 5 minutes.
Prompt and courteous! Great job.
Setting up the Utility Trailer on my hitch was helpful, however, it probably would have made more sense to teach me how to do it, rather than just do it. That would have been even more helpful since I had to remove it during my trip and then put it back on. Wasn't as simple as it looked regarding chains, clips, and the connecting nut on the hitch, etc. Otherwise - everyone was great.
The trailor had some problems . when I called the store.I spoke with Jason. He came to my parking jot and fixed them He was very courteous
Nothing, all went smooth. Thank you,
Your computer system (network) seems to be obsolete as it takes for ever for clerk to process customer. I had booked my truck before i went to your location in Plano, TX. It took 55' to get out of the place.
It is not location where the problem is.
Customer service representative at checkout was slow and not as knowledgeable as he should have been. Equipment was new and clean, and only downside to this experience was the initial checkout process.
Train your employees to repair your equipment. I was delayed 2 hours in picking up a trailer because he couldn't diagnose a simple problem and repair it and still had a broken tail light.
To make sure you recieve what you ordered.
I paid for and ordered a 12 foot trailer and only recieved a 10 ft trailer.
The manager said that was the biggest one he had.
But paid full price for a 12 ft.
Computers were extremely slow and delayed the pick up process.
Wait time to return the truck was almost an hour!
Everything was great except waited a long time there were only 2 clercks and ten people in line.
Stay open later than 5 pm on Sunday. If a customer returns a vehicle while you (uhaul) are still at the office - process them. Do not make them wait until the next day.
After a mixup and not having my truck available where I had originally planned to pickup, the guys at Los Rios were great and made sure that my experience was a good one.
This team was great. I was a bit late showing up, causing them to have to stay a little late but they were just as friendly and considerate as they could be about it. They had my trailer hooked up and ready to go in no time. I really appreciate the all night drop off. It was very convenient. In the past, I have kinda felt ripped off by Uhaul with the $19 printed all over the place but then end up paying upwards of $150 in the end but I did not have that experience here. I will definitely be returning for future needs. The only complaint I had was attempting to remove the trailer from my vehicle when I dropped it off. The girl in the video made it seem so easy but I had to have my husband come up there and rescue me as I could not get the hitch to release from the ball. After some experimentation, we were able to get it off and were on our way. Thanks guys.
Cardreaded needs some improvement. It is better with only one reader, second reader to open door was a PAIN in the ---.
The staff is great. The problem was the "fight" for booking a truck rental. I dropped by the Central Expressway location (between Parker & Spring Creek in Plano TX) to check out trucks. The lady there said she didn't have any 20' truck, but saw online that another location (at Los Rios) had 3. And two out of those 3 were available. So she wanted to do the booking for me. I felt pressured during my conversation w/ her to let her do the booking even though I expressed few times during the conversation that I'd prefer to drop by Los Rios location myself to do the actual booking. I felt pressured & so she did the booking. The next day when my husband showed up at the Los Rios Location to pick up the 20' truck, the guy there claimed that there was no 20' available (for local). So we had to deal with a 26' which we were very uncomfortable. It added a lot more stress to the move. There seemed to be a lot of competition for booking among the U-Haul staff. I noticed this during phone calls even before any actual site visits to UHaul stores. Thank you. Otherwise the staff was great at the Los Rios location, esp. during previous visits (before the actual date of truck pickup).
Kris was helpful friendly and attentive to my needs. An effecient and pleasureable transaction.
The truck that we rented had less gas than what the representative told us; I had to fill up more than what I even used because of that.
The staff were very helpful, and answered all my questions. I will definitely use again.
I have rent 2 trailers from this location over the last 2 months. Each time is was great with no issues. This time upon return of the trailer, I was informed by the attendant that I had to fold the furniture blankets or he was going to charge $1 per blanket. This was never mentioned before on my previous 2 rentals and it was apparent on a Saturday evening that this guy did not want to work hard. If in fact this is something new, as he stated, than you need to notify the renters to not only return the trailer clean, but to also fold the blankets. Its a cheap and tacky tactic on your customers. I will not be renting from you again.
The team behind the counter called me by name and remembered me. I felt truly appreciated
I had a great Experience with U-Haul , friendly staff, all the way thru the process. thank U-HAUL.
As always, the associates were very courteous and helpful.
Very efficient personnel and easy to work with.
Truck battery died not once but twice. Road side assistance was required due to dead battery and then once returned to location the battery died again. There is an alternator problem!
They were very helpful and had everything ready for us.
Nothing. They were great. No complaints at all.
this location went out of their way to help correct errors in original rental location.
Treat customers right. My experience wasn't pleasant at all because l was taken for a ride by being charged extensively over what my final bill was supposed to reflect. That left me very upset and an unhappy customer. I will certainly make this information privy to my friends, family members, colleagues and associates in the surrounding area.
Kris, Jason and the rest of the team were amazing. Very professional and provided exemplary service.
This location is exactly the experience a customer is looking for. Convienent, clean, specific directions and areas identified to return. Greeted on drive up, even though it was a cold rain ahead of an ice storm. Helpful personnel and attentive to the four + customers in the store, with four clerks smiling and friendly. Just the opposite of the initial impression in Denver.
Very helpful staff and processed my transaction quickly.
.Extra clean trucks
.polite and informative
wonderful experience again
Customer service exceded my expectations great job..!
Very nice guys!! Manger remembered me rescheduleing a few times!!! Nothing to do with uhaul just bad timing for us!!!
When we were there several customers were there to pick up or drop off and there was only one lady working the desk and one guy taking care of the trailers!! They did a good job but there should have been more help there. Had to wait to long,
Also given a Veterans discount and was thanked for my service . that was a great though and I thank the store manager . thank you again!!!!!!!!!
First time using uhaul services, I have had some frustrating issues with uhaul, however the GM and his staff at this location were, helpful and knowledgeable I did not want to argue.
1. Trailer had a light out on pickup. Had to wait for it to be repaired. There were 3 other 6x12 trailers there, wondered why I couldn't have just swapped it.
2. While driving, trailer lights went out repeatedly. Traced problem back to trailer wiring. Probably a frayed wire or loose connector. Had to stop several times to jiggle wires to get lights back on. Reported on turnin.
For late drop off, it could use additional lighting, as it seemed a bit unsafe. Convenient location.
Great drop-off experience. Pulled into the lane and as soon as I stopped, the employee unhitched the trailer. As I was getting the paperwork out, he came to the window, checked it out and thanked me. Didn't even have to get out of the car. Great experience. Glad I rented from U-Haul.
Super helpful crew working here. Top notch.
Great customer service. GM Kristopher does a superb job of managing this facility.
Excellent site to deal with - fast and efficient.
The experience at this location was stupendous! Very professional, enthusiastic, and smiles.
Willingness to answer any question(s) you might have concerning prices, size of the unit, location of the unit, insurance, and the up sale of items you might incur during your move.
Very clean and well lighted environment.
Thank you Jason, and Kristopher! Great Team Players!
We had to pick up at a different location than what I asked for, so you might tell your scheduling people to let customers know they have to use an alternative location.
Everything went very smooth from picking up the trailer to the return. Thanks for a great job. Well satisfied customer.
Several issues at pick up.
Gas gauge did not work. Ran out of gas. Told the person when I dropped it off and he just shrugged his shoulders. Was charged over $100 more for a smaller truck and less mileage than another location two weeks ago. What happened to best price guarantee? Will never go back to this location and maybe not any. Maybe Ryder will appreciate the $300-$500 I spend every other week.
They didn't have the truck size, so the up graded. They let us know ahead of time. Unlike the Plano on 75 location. This is why we chose a different location because they didn't give us the right size truck from the location, last time.
Better training of office personnel. My coordinator appeared to be a rookie.
Customer Service Representative was very helpful in verifying that we were all set and ready to go.
Pick up went by really smoothly but dropping it off did not go as smoothly.
Staff is always friendly and helpful
The team was friendly and very helpful.
The staff made this a wonderful experience. They were friendly and very helpful. Thanks for making the move easier.
Everything was PERFECT! And very nice and helpful people at this location.
Overall experience is good. Only thing that I don`t like is the rent increase that often.
Phil and all the other employees were warm and friendly and helpful. They were all very professional. It was a great experience. We also have a storage unit at this site and same thing
All is great thanks
The staff was efficient, courteous, and respectful. Thanks for a good experience.
You cancelled my contract at the end
of November, but billed me for December rental anyway.
Super service! Nice staff facility always is clean. This facility is the best, I have used it several times and highly recommend it.
Overall experience was very good. Associates were friendly and helpful and professional.
Very friendly and helpful.
. No refund of days not used, and UHaul profits from this. Unfair business practice. Extra chg for 24hr access
We got there right at closing time and the staff was STILL very helpful and worked overtime to show us everything we needed to know.
Phillip that works at this location is an awesome employee. He was extremely helpful and friendly. If i were his boss I`d definately give him a raise and promotion!!!
This U-Haul facility tops the charts: Excellent staff, superb storage facility, easy access.
The facility worked much better than I anticipated. Hours were somewhat limiting but I adjusted.
At some point in the past, U-Haul had placed a second lock on our storage unit, but could not locate the key. The manager Kristopher went to great lengths to rectify the situation.
We`ll staffed, well trained, nice facilities and great security.
The staff were very friendly and helpful
Excellent customer service.
The staff has been super helpful!
I had my belongings in storage for 2 years and always felt they were safe and protected. The staff was always very helpful whenever I had a question or needed assistance.
Staff was great to work with. Always polite and helpful. Thanks
I am satisfied with the service I received from the staff in this facility. The storage area looks clean and well maintained. I will definitely recommend this facility to my friend and family.
We felt safe at facility - loved the security system and lighting was great. Facility and our storage rooms were very clean! The staff was very helpful. We would use this facility again if needed.
Although this was a well maintained facility, the heat in the smaller units was unacceptable! I had to be moved into a unit that was too large. I was promised a call from management, which never came!
Lady who helped me out was great. Definitely an A+. Also, thank you for helping me carrying the boxes I bought to my car.
Great experience and felt safe and secure using Uhaul at Los rios location.
excellent service and friendly. thank you
Extremely poor customer service. The staff walked away from us 3 times during a transaction
Two of your workers were horrible. One walked off and one didn`t know what he was doing.
Very friendly and cooperative staff
should have 24 hour acces without paying extra
We were very satisfied with this facility. Would definitely rent there again.
Everyone was/is very courtesy helpful. I
Outstanding customer service provided by Scott and Daniel!
Thank you, Uhaul!
NICE STORAGE FACILITY - EVERYONE ALWAYS FRIENDLY
I paid auto draft for the month of December and closed out my account on 12/14. Why don`t I get a prorated amount back? Thank you David simkulet
The office staff were very helpful and friendly. :
Level of service was very good.
Except for the cost of renting. Everything else was just great. Thank you
Scott, not the manager, was great. he took us on a tour and showed us how to use the cards to get in and out. I only say not the manager because his name is Scott too and we didn`t get to meet him.
The manager is very kind and very approachable. Infact all the workers were very helpful .
This was the only U-Haul facility that was perfect.
This was the only U-Haul facility that was perfect.
Employees were very helpful! Great experience!
The only thing detracting from a 100% satisfaction is the lack of 24-hour access to my storage locker. Otherwise, I was completely satisfied.
My only problem were the access hours. There were a number of times I would l have liked access in the evenings. Getting home late from work prevented me from accessing my storage room.
The manager is great and I would still be at facility if I wasn`t relocating.
They will do whatever it takes to make sure you are getting what you need. Very helpful and considerate.
The level of service was excellent and the staff was very courteous.
Incompetence in record keeping drove me and others up the wall.
There was a failure to communicate. For a time I was double-booked and not in the system. Don`t know how that happened, but it was resolved.
Truck worked well.
I was able to handle all business from LA. I trusted them and they made sure I had excellent service. It was convenient to secure the unit and close it out. I highly recommend this location.
Chedrick is an outstanding manager. He handles everything professionally and has an excellent rapport with customers.
We had our items in storage for almoet 3yrs. and Mngr and Staff were always friendly and helpful when we needed help. If we need to put anything in storage we will be back.
Computer system crashed while completing paperwork
I saw old furniture stacked up with bugs. Ran out of coffee before I could get a cup.
Chedrick and his staff are second to none. I trusted Uhaul with everything I own for 2 yrs and couldn`t be happier with the condition of my valuables. Everything was just as I packed it.
Chedrick and Kim are wonderful. Made moving in and out a breeze for me. Thank you guys !!
Everything was great. I had made a mistake with my reservation and they corrected it. I even got a better price than I expected.
Professional and very helpful friendly staff at this facility. Very impressive to a moving weary traveler. Thank you so much.
would be nice if u-haul was more proactive about pro-rating and dealing with unexpected hiccups
Staff were always helpful and polite even when they were swamped with customers!
very good experience really think that if you are long term than the rate should decrease NOT increase. Just my opinion
Everyone was vey anxious to be helpful and all provided excellent service
The manager was very helpful friendly.
Excellent Service. Kim, was very helpful in making arrangements making my move a breeze.
When we went to move out we found the roof had been leaking and damaged four boxes
We were very pleased with your facility and personnel. Thanks.
It would be nice if access was extended to 8 PM during the week.
the staff was great, and I want to thank them for the service
Very good service and clean facility. Everyone was knowledgable and helpful.
The manager and crew at the location are super nice.
This facility is very well run and clean. Everyone is always helpful and friendly. I would definitely use them again.
i just thought when trying to communicate with the manager on site he was rude and abrupt on several of occasions whne I needed to speak to him directly.
Mr. Franklin and his staff, Alex Ann were very helpful. Alex Ann went above and beyond. They all deserve a raise and HUGE Christmas Bonus. : Thank you for everything.
Very friendly and accommodating!
I have used this facility extensively the last 2 months. A+ rating.
Fast and easy. Great customer service and great facilities!
your staff were very friendly and assisted us in every way. i was very impressed!!
After hours access never worked. I had to call the GM who took more than an hour to get it working, however I had already left by then. I paid $200 to movers and $10 extra for after hours access.
Had trouble with after hours admit but the staff was always helpful!
Very satisfied with our storage experience and would gladly rent here again when we have the need for it.
Everything was perfect with my storage.
Friendly staff, very helpful
Everything was great, staff was super helpful!
Very pleased with the whole experience.
I am very pleased with the service and the cost of renting a storage unit
Pleasant and helpful staff.
I have been in and used the services of this Uhaul many times. It is fantastic to deal with great person like Chedrick who is so helpful. He always make me feel like a valued customer.
Vehicles completely blocked loading ramp.
Very impressed. Although the gentleman that assisted me forgot to call the other uhaul facility to cancel my order as he said he would, I would not hesitate to recommend this facility. Thank You!
Would like to have had 10 x 15 or 10 x 20 available.
All employees at this facility that I dealt with were very helpful and friendly.
Staff was friendly but not overly friendly. Sometimes doors did not work correctly. Overall I would Definitely use this facility again!
I am moving from Texas to Maine and this was the cheapest option I could find. The uhaul staff were so helpful. Thanks for the great service.
I was very please with the helpfulness of the staff. They were also extremely courteous and always helpful.
Very plesant staff and a most clean facility.
Staff here is completely incompetent. The GM had to step in to ensure my paperwork was actually in order, had to give staff my new address about 8 times.
The pipe railing at the edge of the dock should be removed so that it is easier to roll items onto a truck.
Chedrick was Extremely Helpful and understands what is important to his customers. Uhaul is very fortunate to have Mr. Franklin as a rep. of their org. Chedrick has a loyal customer for life!
Staff very unfriendly and uncooperative. Keypad entry system is unclear and confusing. If building is secure why do I have to by your lock when I already have one?
The UHaul registration process is very frustrating and lengthy. It is ridiculous to have to provide so many phone numbers and addresses.
Chedwick went beyond and above in helping.
Easy, convenient, professional, courteous and affordable! Great experience.
Friendly staff clean facility.
Answered in questions above!
The employees were always helpful.
To the manager...Thanks again man
Per website a 10x15 unit was available. Reserved the 10x15. Upon arrival only 3-10x5s were available. Knowing the 10x15 was unavailable would have been helpful - I’m moving my whole apt into the unit.
Great service. Thank you!
Thank you Sean. You are awesome!!
Thank you, Sean for all of your help getting us squared away. You are the best!!
Chedrick Franklin, Gen. Mgr.,was very accomodating and made sure I was taken care of.His standards seem pretty high for his facility and as a customer,I totally appreciate this.
Ashley is really helpful.
Only reason I would not recommend is because you have to pay extra for 24/7 access, Which does not have an extra cost for uhaul.
Clean, safe facility. Easy access
We have previously rented at this facility before and, due to its convenient location and great service, decided to come back.
Staff was courteous and patient.
Thanks for the excellent experience!!
Everything worked as expected.
paid $5.00 extra a month for after hour access and not once was I able to get in.
We were very pleased with the experience with U-Haul. Chedrick was so very professional and very helpful.
Key cards hardly ever worked.My 6 year old son got locked in the facility because the doors stopped working for about 10 minutes.Numerous times the doors flat out wouldn`t work.
Very friendly and helpful getting my new storage account set up.
Easy process. My storage unit was extremely clean. Did not see aa single bug anywhere. Would store there again.
The U-Haul policy on rent due notification is to call you 3 days AFTER the rent was due, making sure you have incurred a late fee. Try Public Storage, they call you before it is due.
Easy to rent a unit and quick. Didn`t take much time. Convenient and easy to unload and get things to my unit.
Excellent Facility and experience. Jessica others were always very polite and a pleasure to deal with. Extra $10/mo for 24hr access is excessive but otherwise great experience.
The facility was just right for my needs. I will consider it again if I need to store anything.
First time using self-storage and the staff was very helpful. No problems at all.
It was very smooth. I was well informed and taken care of when we arrived.
My experience with Uhaul Storage was great. The staff was very friendly and helpful .. and all accomodations were great.
ASHLEY WAS WONDERFUL.. GREAT HELP
I am a frequent customer at the Los Rios location and always find them to be extraordinarily friendly and helpful. Cedrick/staff are excellent
great experience but expensive
Great service and friendly
The 7 pm restriction on the base access is a bit light. Needs to be extended to 9 pm
There was some confusion with the gate card, but Justin was highly professional and very helpful through it all. He is to be commended for his can-do attitude in solving the issue.
besides the fact that there was a small hickup based on some miscommunication, Justin at the los rios branch went above and beyond to take care of me. i will be a future customer because of him
Excellent service since the facility was clean and carts were provided to move things
VERY frisndly and helpful syaff
Throughout the several years using this U-Haul facility, I had excellent customer service, a very clean environment, and will definitely come back when I need another stroage unit!
We have used this location for the last 4yrs. The Mngr and employees have been professional in all dealings with them. We will continue using and recommending them to whoever to store their items.
Everybody was helpful and courteous.
The staff was busy, but all customers were treated in a professional manor.
Best exp U-haul storage. Waiting a problem, no exception was not ignored as past. Poor CS, switched to Penske the agent in SC was exceptional. 200 word classic u-haul under-serve.
I have used the Los Rios facility many times for my moving needs and have recommended it to my friends.
The employees were very friendly! The location felt very safe entering after dark.
Not being able to access after 7pm was inconvenient. Should have been accessible until at least 9pm.
Had to use for 1 1/2 years and everything was the same as when we put in
I was very surprised to find that I could not enter the storage facility after the actual office closed even with my access key.
staff did not demonstrate a friendly helpful attitude at all times. Often seemed bothered
Most of the staff was very helpful and friendly. A few seemed to not be enjoying their job, which is not something the customer really wants to see.
This is the second time I have used this facility and would use it again if I needed extra storage space.
Great Facility and Staff. Charging for extra access is pretty lame.
The evening staff two guys were extremely helpful and welcoming! Thank you for hiring happy employees! Made my day better.
I had a great experience with U-Haul and would use them again.
My experience with U-Haul spans back to 2005 when I relocated under my own power to Dallas from Louisiana. The entire time I was more than happy with U-Haul.
This is my second time that I use your services and both times had been very pleasant and if I need to in the future I will use them again
I would like to say, I have never encountered a more helpful and amiable Uhaul staff!! Kirk was the best, everyone in Plano should visit this location for any moving or storage needs!
The facilty is wonderful, the employee that helped me was not very friendly and was pretty rude to all of the customers that were there at that time.
my online confirmation said I had 1 month free they didn`t believe me. I showed the confirmation that said $0 due. I had to access uhaul.com to show it said online special 1 month free.
management and staff could have been more helpful in certain matters. i had a serious issue i asked for help and basically got blown off.
I always found a person to be helpful and friendly.
The rates should reflect short and long term rates.A lower PIA long term rate would help warrant hundreds of dollars of storage fees per year. Facilities and service were very good.
Nikki did a great job not only did I rent a unit I also rented a truck and she did great on both.
All my needs were met above my expectations.
Could have longer hours for access
The manager and staff were very nice and our unit was clean and getting access with the elavator and carts were very nice.
I am a repeat customer and I highly recommend your facility.
rented a storage room, staff helpful and informative
The staff was very friendly. I was happy with the service. If I need a storage in the future, it`s more likely that I will go to your company.
Staff was great, facility well managed.
The staff at this location has very poor customer service and was not helpful to me. the staff also appear to to upset to be asked questions
Poor lighting. Access door was not always working properly
The service was verry helpful. One additional thing that is needed is more larger rooms for storage.
The re-entry card is very inconvenient when moving in a large amount of property!
The staff friendly, not 100%efficient, system slow/got storage area/went to unload/door locked/ back to office and found out I needed to buy a certain lock/ temp 106
the staff here was very helpful and super friendly. thank you!
Rollin was very helpful and friendly.He took the time to work with us and our needs.
The Los Rios UHaul location in Plano, Tx has an excellent staff and facility. They might need a few more employees during peek hours though--they get very busy
Major Problems. The 200 character limit is not enough room to document the issues.
If the wiring on a trailer is questionable ... don`t put it back in service with magnetic tow lights and duct tape. It looks tacky and causes a potential trip hazard to those actually using it.
I think that it is very good, even though the person that is not the manager could be more helpful
I don`t like using one keypad to check in and out and another to gain access but otherwise a great facility.
I only have access to the facility until 7pm -- I needed help unloading my truck, and most people could not be there until around 7 pm because of commuting and dinner, etc.
My reservation confirmation showed access hrs to be 24/7, no extra charge. When I got there I was informed there is an extra fee. A bit of a disappointment, and it caused me to change my plans.
This facility is secure, but easy to access as a member. I love the keyless, code entry feature. It was also very clean.
I always feel safe and secure when accessing your facility. It`s always well maintained and very freindly/helpful staff. The convenience of having the carts and drive up to dock is highly useful!!
The local manager was most helpful in resolving a billing issue and rental agreement modification.
The staff was very courteous, helpful.
The staff is always friendly and helpful at this location. Never been dissatisfied!
Would like opportunity for later access to our facility. It doesn`t have to be every day, but specific days of the week would be nice.