Customer Reviews for U-Haul Moving & Storage of East Plano
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of East Plano
The employee who helped me was not personable or very friendly. It took three staff members to change out the printer ink cartridge which equated to a roughly 15 minute wait just for a receipt. Then watching the employee helping me ride a three-wheeled scooter out to my trailer from less than 100 yards away sealed the deal. He hooked up my trailer while informing me that he "hoped I wasn't one of the ten percent" of customers who needed roadside assistance because of malfunctioning parts. I've driven trailers and hauled cattle for more than ten years and to assume that I could not pull a trailer and had no idea what it took to hook one up was very insulting. I've had great experiences with uhaul in the past, but have never had such an informal and awful experience. I wouldn't recommend this location to anyone expecting a professional experience or reliable and knowledgeable staff. When I inquired about dropping the trailer off a day early, the woman I spoke with informed me that she was not on location and had no knowledge of how to handle this after hours, she told me that she would get my number to the GM and have him call me. I never received a call so I dropped it off without even a call from the location.
Train the employees to be more accurate and faster
I enjoyed talking to the 70 year old employee while he worked. He was still very good at his job.
Picking up the equipment was a breeze, personnel there were all friendly and helpful. The young lady that helped me at the Alma Rd., Plano location when the online reservation system totally screwed up my reservation was also very friendly and worked diligently to get the error corrected. Would recommend both locations.
I went to rent a trailer. Upon latching and a routing safety inspection, Ashlyn noticed the lighting did not meet TXDOT standards. That was the only little trailer they had. Chris King offered me the next one up with no additional charge. This is why I continue going to the same location.
Service was good. Storage rental was pricey.
Service was good. Storage rental was pricey.
Excellent Customer Service!
Trucks are new and clean.
By Far the best U-Haul Place I've ever used.
Have rented from and dropped off equipment here, always great to work with.
I didn't get my utility dolly I paid for and am hoping for a refund
I thought the entire experience was great. The people there made sure we understood everything and were fast getting us in and out.
The truck itself was very clean. But it needed servicing it ran really bad I think it needed new struts or something it just was a super rough ride but other than that the service was great. It got the job done and it was just a short distance so it was fine.
Every thing was perfect. The staff was very professional but was still able to make it fun.
Rented a cargo van. The interior divider screened had a horrible non-stop irritating squeak. (It only stopped when the van was not moving.) Pretty much was blown off (politely) by the agent when I returned the vehicle.
they give me one way and charge full from me when I drop they charge me again 44.00 dropping money
The P/U truck I rented was pretty dented up. All dents were identified and marked when I rented the truck, but it has some rear bumper damage as well as damage just under the undercarriage. Did not impact the ride, but I would recommend getting a new P/U truck.
very pleasing experience with your facility.
Worst experience ever starting with the first phone call made to uhaul. Was given an address to pick up the trailer I was renting that was an hour from where I requested. After going to the wrong address given the Location was changed to Plano. When I arrived, the price was completely different and DOUBLE. I agreed to make it a round trip and return the trailer at same location in order to keep the price down. I was also told I could use a loner hitch but that wasn't true either, so I had to buy one. Then when hooking up the trailer, the left blinker on the trailer wouldn't work so two men worked under the hood of my truck, under my truck and then removed my tail light! To make matters worse I had to BUY a new light adapter that had to be re wired to my truck to make the lights work. So now I have lights, an hour and a half later and I leave. As I'm pulling out, my check engine light is on, my traction control light is on and I now DO NOT have cruise control!
I make my trip that was on a very short time line driving 7 hours round trip. When I returned the trailer. The GM told me that all the problems I'm now having with my truck are not related to what his employes did! I'm a very DIS satisfied customer!!!
Be truthful on your insurance and allow us to inspect vechiles before we take them
Customer service was excellent. The check out/in processes were efficient and expeditious.
Kris King was very helpful and great to work with! He deserves a raise and a week paid vacation!
Nothing. It was fast, friendly, and very accommodating.
Quick, easy dropoff, Thanks
Everybody is very professional and helpful. I would like to thank Chris and Mark for helping me. I'm sure they take good care of all of the customersituation that they come into contact with. Great job.
Have the correct mileage readings so you don't try and overcharge your customers. They told us we drove over 90 miles when in fact it was maybe 20? Very unprofessional and inconvenient.
This was my second rental from this location in the past two weeks and this rental experience was flawless!
Very good pick-up and drop-off. Knowledgeable staff.
Auto Transport was a very good and well maintained piece of equipment.
Fantastic and quick service. Excellent experience.
Everything went great! The only thing that could be improved was the cleanliness of the truck's cupholders. Thank you.
EXCELLENT customer service - not sure what else to add, the needs were asked by your representative and even things we had not thought of were addressed as to make our move more smoothly.
Do a walk thru of the truck and its operating systems.
Outstanding service by the employees!
Everyone was great and fast. Thank you.
did not reserve this location. They had the wrong trailer. The truck had No Air Cond all the way to Kansas. Electrical problems with the truck. UNSAFE TRUCK
Actually nothing. Everyonee was polite, extremely patient with us and displayed calmness and a professional manner. Just many thanks to Kris and the others.Service was great. Continue to work as you are doing.
The security system is great! I would have loved to have the after hours access explained though.
I have been pulling U-Haul trailers the last 20 years this new technology that U-Haul has with the braking system has improved the hall so much more efficiently probably one of the smoothest rides I've ever had with the U-Haul trailer thank you so much highly recommend you guys
Excellent customer service - I highly recommend this location.
Excellent customer service - I highly recommend this location.
offer bottled water on hot days.
Customer service is terrible. Had problems with rental. Horrible communication skills.
Overall experience was good. Thank you
Laid back associates with a good attitude and good customer service. They got me in and out with everything I needed. I liked the quick equipment return and that I didn't even have to step inside.
They were very helpful anytime I needed assistance or had questions about anything.
Always efficient and prompt! Andy and Ashlyn helped me this time and they are both outstanding. Krist has an excellent staff Harry Harrier
Got there at 6:40pm with a reservation. Not much staff and very busy. Didn't get our rental truck until 7:30pm. Is that normal for a Monday evening? Out of the 2 staff members there, the male (forget his name) was very nice and helpful once it was our turn.
I was very happy with the service.
Very friendly and really care about great service
Please clearly and verbally tell the customer the rate for which they are purchasing property insurance I paid over $240.00 a day and had a bill of over $1,000.00 un-acceptable.
Please make sure you verbally and clearly state to the customer if they purchase additional insurance for their property you clearly state the amount as I did not know I was paying $240.00 a day for insurance and had a bill over $1,000.00
arrived to drop truck off 2 min before closing didnt want to do paperwork said we have to wait for email the following morning thats another way for uhaul to take advantage of people
Get more larger trailers!
Store was very busy when I returned the trailer and it took longer than I thought it should have. I asked that they e-mail receipt but attendant insisted I wait until he completed return.
Less than 30 minutes got charged $50 it is a reap off.
Have a smoother return system. The app that the employee was using was inaccurate and slow.
Origially I was sent to a different location which did not have the equipment that I needed. I'm so glad I got a call back and the guy, wish I had his name, sent me here. Chris' team got me hooked up and my mission was accomplished.
The staff was very friendly and helpfull
At this location nothing to change, the General Manager was as professional as you could ask for. The process was seamless and he explained everything to us..very please
Great team! Even though it was closing time when we arrived to check-in our trailer they were polite and pleasant to work with. Great experience! Thanks!
Excellent service and vehicle. However, I am appalled that the sales room was not allowed to have the Cowboy football game on in the background. I might have hung around and bought more stuff if the game had been on.
Your service was great and your equipment was superior plus your reps very helpful and good to work with.
trailer lights blew fuse in my Nissan light harness, replaced fuse and it blew again.
i have rented at least 4 trailers from you in the past with no problems, I have boat and camper trailer I own, no issues.
staff seemed to think it was my problem.
I have not but excellent experience that place
The trailer I reserved was not clean and ready at the reservation pick up time and the local manager is trying to refuse to honor the "Uhaul Reservation Guarantee." The local manager was very rude and his exact words were “I’m not going to give you $50.” I have opened a complaint with customer service and was told that I will hear from a customer service manager within 72 hours. I hope the corporate office can resolve this issue.
Veru friendly staff..clean and easily accessible facility. Highly recommend this place to others.
Great job .. This location is very efficient on renting multiple items at the same time. Thanks !!
The lobby was dirty and the staff person who helped me was very grumpy. Also, we were charged for use of a dolly that was broken. We did not ask for a dolly to be on the truck and it wasn't even attached to the side properly. I assume the staff person left it in the back so we could be charged without our knowledge. Pretty crappy way to do business.
I liked how the facility was clean and is in a very good location. The staff was very helpful. Keep up the good work!
They were terribly rushed & impersonal & I, your customer felt the consequences.
Add cruise control to the trucks.
Lane explained everything to me. He even helped me choose the damage waiver for only $8.00. Andy Dominguez fixed my trailer brake controller with no questions asked. Lane inspected the trailer and fixed the light. He explained everything on the contract and safety. Please accept this as a letter of commendation for Lane, Ashlyn, and Andy for good service and putting safety first. The TXDOT would be proud of all of them.
Awesome team at this location!
Everything was excellent.....Thank you..
This store is great! I have rented trailers several times and they take care of the customer. Everyone can make a mistake what matters is how that mistake is handled. These guys go to great lengths for customer service.
The assistant provided great customer satisfaction
Staff was friendly and helpful. Trailer was connected quickly when I picked it up and dropping it off went quickly as well.
They were really fast and I loved that he was doing everything on his mobile device.
Kris is wonderful man and professional knows his products and services well
Absolutely nothing. The staff that helped me were so knowledgable and friendly, that it was a great experience. I also noticed how good they were with other customers while waiting in line.
Very nice and polite people. Impressed
I had a reservation setup by phone the day before pickup; however, because the rep on the phone (Jose) wrote my number down wrong my reservation was cancelled due to no phone confirmation. Jose also quoted me $230, in which he stated included unlimited mileage and insurance - location did not honor this confirmation due to no email sent by Jose showing rate confirmed. The location I had made the reservation with was in Richardson, right off of 75. When I got there I was told they only had the truck, and that I had to drive to a location in Plano for the vehice carrier. Because of this I had to use extra gas, mileage, and time that I was not planning for - which was applied against me in my limited mileage and gas contract. I was also told that I could drop the vehicle and vehicle carrier off at any Uhaul location in my arrival city of Houston, which was a lie. This added further to the extra mileage and gas that I did not plan for. I will not be using Uhaul again.
People go above and beyond to help you
Everyone at this location was very helpful and friendly.
Very friendly and efficient.
I was very impressed wight he van I rented. Very clean, almost news, and drove very nicely. Good value too.
Kristopher King was extremely helpful, and very nice! Great employee!
I requested a small open trailer. Your smallest enclosed trailer was shown on the sign at $14 something. The open trailer was smaller than the enclosed trailer by a foot or more. I felt I should been a couple bucks less to compensate for the loss of moving room. 1 foot longer cost you a couple bucks more so one foot less should cost less also
Do a better job of checking gas gage before giving to customers
staff very helpful, friendly, professional
One if the Best uhaul I've been to
I rented (2) 26' trucks to travel one way for 3 days. Ended up not needing both trucks so I wanted to return one. The manager said that was against policy to return it since it was a one way rental. Otherwise they would charge me 3 times the rental rate to return it to the same store I rented it from. So, I just put 250 miles of wear and tear on the truck and drove it to its original destination empty. Very stupid policy. There was no since in driving it that far for no reason. It was verified that the truck was not going to be rented at my final destination.
Gregory and Ashlyn and any of the other staff are very polite and extremely helpful every time I rent from Los Rios. The manager, Kristopher, seems to be an excellent supervisor and is well liked. I enjoy dealing with this rental location.
Stephen was great. He got us in and out even though the reservation was not changed to the morning pickup he had it ready to go!!
Outstanding customer service. Way above what I expected. Everyone I interacted with delivered World Class Customer Service. I had contacted several moving services who quoted me over $1300.00 and with the help of your company I was able to do it for $50.00 and five hours of my time.
Your company is wonderful. The associates at this site are AWESOME.
Ordered a 6x12 trailer WITHOUT a ramp, made reservation 4 days early, brother goes to pick up and it has a ramp. The 4 wheeler I need to put on there will not fit with the ramp. They still charged us, 800# was useless other than Robert who was very professional. Otherwise very disappointed
Have rented several trailers from uhaul and always seems to be a problem, slow etc. I would rather pay more than rent another trailer from uhaul. My # is 972-900-2735.
I was not properly explained to about the mileage as to how much I was given to drive local for 2 days. I ended up paying more for the mileage than I did for the truck. It would be extremely helpful to be communicated detailing that on a local move the mileage starts at your doorstep and ends at your doorstep. No mileage is given. Next time Ill pull a trailer.
I could not have asked for better treatment. They were great people to talk with and their help.They told me what size truck was needed and it was just right fit.
Make sure the contractor calls within the 24 hours as stated for the loading and unloading.
I would like to complement Ashlyn for her helpful service. I stopped by the week before picking up a trailer I reserved to make sure everything was good to go. She confirmed it was. When I mentioned I hadn't towed anything for a few years and wasn't sure if my electric hookup was all working she quickly volunteered to test it. It was well over 100 degrees that day but she didn't hesitate, found a couple of fuses that were blown and replaced them with some they had on hand. She even brought me a bottle of water on one of her trips back and forth to the office. Please pass this on to the store management.
everthing was great
The scheduled helpers never showed up. I was forced to unload myself in 100 degree heat. Mara Movers should be removed from your website as quality partners.
Left front tire on 26 foot truck was completely bald on inside of tire potentially revealing an alignment issue that has existed for a while....truck should not have been in operation. Also, truck smelled of burnt oil signalling a leak of oil onto manifold of engine.
The staff was very friendly and helpful. I will be coming back to here from now on!
Rude discourteous staff when returning trailer.
We have accidentally paid 2X for help moving because the online website isn't clear enough.
The general manager at this location spent an hour ensuring my lights signal/brake/stop lights worked properly with the trailer I rented. He went over and above the requirements of customer service. I would recommend this location to anyone who values customer service.
nothing... personnel understood my needs and was very friendly on my trip to pick up and also when i dropped my rental back. good guys.
Very nice facility. Friendly staff. Easy drop-off.
Manager went above and beyond with service. Good stuff.
Staff was very helpful & professional
Excellent. Easy check in and out. Easy return Very quick and easy.
A good experience, clean and professionally run.
Asked to rent a car dolley for a one way trip. Got the dolley and made the move to my final destination. Went to turn in the equipment and found out the original location made my contract for in town only. Uhaul couldnt fix this error and charged me triple the amount of the contracted price. When reviewing the contract the employee did not state that the contract was for in town rental only. Im currently going through a customer objection with uhaul but they havent returned my call
Always very nice personnel and responsive.
Ashlyn and Lane helped me with this rental and it was efficient and quick, since I am always in a hurry. I appreciate the exceptional personal service. Harry Harrier
I am very happy with this location. I continue to rent from here because the staff and selection are great
keep providing excellent customer service and mabee have a few trucks over 17 feet in length at this location.
Great service, staff was very pleasant and courteous
Efficient and professional.
Nicely efficient and professional.
A very good experience with staff they were helpful and cheer full.
The facilities level of service was very good. I was able to get a storage unit easily.
The girl that checked us in was nice, sweet and courteous and helpful. Definitely a good experience.
Staff very helpful and friendly.
The onsite manager was always rude. He yelled at me and told me there was nothing he could do to resolve a problem I had.
Moved out of the unit and the man working that afternoon cancelled my payments in no time.
Chris was very helpful to me through the whole process. He deserves a big raise.
Not enough office help. Long wait time. But everyone was very nice!
Cardreaded needs some improvement. It is better with only one reader, second reader to open door was a PAIN in the ---.
Kris was helpful friendly and attentive to my needs. An effecient and pleasureable transaction.
The staff were very helpful, and answered all my questions. I will definitely use again.
Very efficient personnel and easy to work with.
First time using uhaul services, I have had some frustrating issues with uhaul, however the GM and his staff at this location were, helpful and knowledgeable I did not want to argue.
Staff is always friendly and helpful
Overall experience is good. Only thing that I don`t like is the rent increase that often.
You cancelled my contract at the end
of November, but billed me for December rental anyway.
Super service! Nice staff facility always is clean. This facility is the best, I have used it several times and highly recommend it.
Overall experience was very good. Associates were friendly and helpful and professional.
Very friendly and helpful.
. No refund of days not used, and UHaul profits from this. Unfair business practice. Extra chg for 24hr access
We got there right at closing time and the staff was STILL very helpful and worked overtime to show us everything we needed to know.
Phillip that works at this location is an awesome employee. He was extremely helpful and friendly. If i were his boss I`d definately give him a raise and promotion!!!
This U-Haul facility tops the charts: Excellent staff, superb storage facility, easy access.
The facility worked much better than I anticipated. Hours were somewhat limiting but I adjusted.
At some point in the past, U-Haul had placed a second lock on our storage unit, but could not locate the key. The manager Kristopher went to great lengths to rectify the situation.
We`ll staffed, well trained, nice facilities and great security.
The staff were very friendly and helpful
Excellent customer service.
The staff has been super helpful!
I had my belongings in storage for 2 years and always felt they were safe and protected. The staff was always very helpful whenever I had a question or needed assistance.
Staff was great to work with. Always polite and helpful. Thanks
I am satisfied with the service I received from the staff in this facility. The storage area looks clean and well maintained. I will definitely recommend this facility to my friend and family.
We felt safe at facility - loved the security system and lighting was great. Facility and our storage rooms were very clean! The staff was very helpful. We would use this facility again if needed.
Although this was a well maintained facility, the heat in the smaller units was unacceptable! I had to be moved into a unit that was too large. I was promised a call from management, which never came!
Lady who helped me out was great. Definitely an A+. Also, thank you for helping me carrying the boxes I bought to my car.
Great experience and felt safe and secure using Uhaul at Los rios location.
excellent service and friendly. thank you
Extremely poor customer service. The staff walked away from us 3 times during a transaction
Two of your workers were horrible. One walked off and one didn`t know what he was doing.
Very friendly and cooperative staff
should have 24 hour acces without paying extra
We were very satisfied with this facility. Would definitely rent there again.
Everyone was/is very courtesy helpful. I
Outstanding customer service provided by Scott and Daniel!
Thank you, Uhaul!
NICE STORAGE FACILITY - EVERYONE ALWAYS FRIENDLY
I paid auto draft for the month of December and closed out my account on 12/14. Why don`t I get a prorated amount back? Thank you David simkulet
The office staff were very helpful and friendly. :
Level of service was very good.
Except for the cost of renting. Everything else was just great. Thank you
Scott, not the manager, was great. he took us on a tour and showed us how to use the cards to get in and out. I only say not the manager because his name is Scott too and we didn`t get to meet him.
The manager is very kind and very approachable. Infact all the workers were very helpful .
This was the only U-Haul facility that was perfect.
This was the only U-Haul facility that was perfect.
Employees were very helpful! Great experience!
The only thing detracting from a 100% satisfaction is the lack of 24-hour access to my storage locker. Otherwise, I was completely satisfied.
My only problem were the access hours. There were a number of times I would l have liked access in the evenings. Getting home late from work prevented me from accessing my storage room.
The manager is great and I would still be at facility if I wasn`t relocating.
They will do whatever it takes to make sure you are getting what you need. Very helpful and considerate.
The level of service was excellent and the staff was very courteous.
Incompetence in record keeping drove me and others up the wall.
There was a failure to communicate. For a time I was double-booked and not in the system. Don`t know how that happened, but it was resolved.
Truck worked well.
I was able to handle all business from LA. I trusted them and they made sure I had excellent service. It was convenient to secure the unit and close it out. I highly recommend this location.
Chedrick is an outstanding manager. He handles everything professionally and has an excellent rapport with customers.
We had our items in storage for almoet 3yrs. and Mngr and Staff were always friendly and helpful when we needed help. If we need to put anything in storage we will be back.
Computer system crashed while completing paperwork
I saw old furniture stacked up with bugs. Ran out of coffee before I could get a cup.
Chedrick and his staff are second to none. I trusted Uhaul with everything I own for 2 yrs and couldn`t be happier with the condition of my valuables. Everything was just as I packed it.
Chedrick and Kim are wonderful. Made moving in and out a breeze for me. Thank you guys !!
Everything was great. I had made a mistake with my reservation and they corrected it. I even got a better price than I expected.
Professional and very helpful friendly staff at this facility. Very impressive to a moving weary traveler. Thank you so much.
would be nice if u-haul was more proactive about pro-rating and dealing with unexpected hiccups
Staff were always helpful and polite even when they were swamped with customers!
very good experience really think that if you are long term than the rate should decrease NOT increase. Just my opinion
Everyone was vey anxious to be helpful and all provided excellent service
The manager was very helpful friendly.
Excellent Service. Kim, was very helpful in making arrangements making my move a breeze.
When we went to move out we found the roof had been leaking and damaged four boxes
We were very pleased with your facility and personnel. Thanks.
It would be nice if access was extended to 8 PM during the week.
the staff was great, and I want to thank them for the service
Very good service and clean facility. Everyone was knowledgable and helpful.
The manager and crew at the location are super nice.
This facility is very well run and clean. Everyone is always helpful and friendly. I would definitely use them again.
i just thought when trying to communicate with the manager on site he was rude and abrupt on several of occasions whne I needed to speak to him directly.
Mr. Franklin and his staff, Alex Ann were very helpful. Alex Ann went above and beyond. They all deserve a raise and HUGE Christmas Bonus. : Thank you for everything.
Very friendly and accommodating!
I have used this facility extensively the last 2 months. A+ rating.
Fast and easy. Great customer service and great facilities!
your staff were very friendly and assisted us in every way. i was very impressed!!
After hours access never worked. I had to call the GM who took more than an hour to get it working, however I had already left by then. I paid $200 to movers and $10 extra for after hours access.
Had trouble with after hours admit but the staff was always helpful!
Very satisfied with our storage experience and would gladly rent here again when we have the need for it.
Everything was perfect with my storage.
Friendly staff, very helpful
Everything was great, staff was super helpful!
Very pleased with the whole experience.
I am very pleased with the service and the cost of renting a storage unit
Pleasant and helpful staff.
I have been in and used the services of this Uhaul many times. It is fantastic to deal with great person like Chedrick who is so helpful. He always make me feel like a valued customer.
Vehicles completely blocked loading ramp.
Very impressed. Although the gentleman that assisted me forgot to call the other uhaul facility to cancel my order as he said he would, I would not hesitate to recommend this facility. Thank You!
Would like to have had 10 x 15 or 10 x 20 available.
All employees at this facility that I dealt with were very helpful and friendly.
Staff was friendly but not overly friendly. Sometimes doors did not work correctly. Overall I would Definitely use this facility again!
I am moving from Texas to Maine and this was the cheapest option I could find. The uhaul staff were so helpful. Thanks for the great service.
I was very please with the helpfulness of the staff. They were also extremely courteous and always helpful.
Very plesant staff and a most clean facility.
Staff here is completely incompetent. The GM had to step in to ensure my paperwork was actually in order, had to give staff my new address about 8 times.
The pipe railing at the edge of the dock should be removed so that it is easier to roll items onto a truck.
Chedrick was Extremely Helpful and understands what is important to his customers. Uhaul is very fortunate to have Mr. Franklin as a rep. of their org. Chedrick has a loyal customer for life!
Staff very unfriendly and uncooperative. Keypad entry system is unclear and confusing. If building is secure why do I have to by your lock when I already have one?
The UHaul registration process is very frustrating and lengthy. It is ridiculous to have to provide so many phone numbers and addresses.
Chedwick went beyond and above in helping.
Easy, convenient, professional, courteous and affordable! Great experience.
Friendly staff clean facility.
Answered in questions above!
The employees were always helpful.
To the manager...Thanks again man
Per website a 10x15 unit was available. Reserved the 10x15. Upon arrival only 3-10x5s were available. Knowing the 10x15 was unavailable would have been helpful - I’m moving my whole apt into the unit.
Great service. Thank you!
Thank you Sean. You are awesome!!
Thank you, Sean for all of your help getting us squared away. You are the best!!
Chedrick Franklin, Gen. Mgr.,was very accomodating and made sure I was taken care of.His standards seem pretty high for his facility and as a customer,I totally appreciate this.
Ashley is really helpful.
Only reason I would not recommend is because you have to pay extra for 24/7 access, Which does not have an extra cost for uhaul.
Clean, safe facility. Easy access
We have previously rented at this facility before and, due to its convenient location and great service, decided to come back.
Staff was courteous and patient.
Thanks for the excellent experience!!
Everything worked as expected.
paid $5.00 extra a month for after hour access and not once was I able to get in.
We were very pleased with the experience with U-Haul. Chedrick was so very professional and very helpful.
Key cards hardly ever worked.My 6 year old son got locked in the facility because the doors stopped working for about 10 minutes.Numerous times the doors flat out wouldn`t work.
Very friendly and helpful getting my new storage account set up.
Easy process. My storage unit was extremely clean. Did not see aa single bug anywhere. Would store there again.
The U-Haul policy on rent due notification is to call you 3 days AFTER the rent was due, making sure you have incurred a late fee. Try Public Storage, they call you before it is due.
Easy to rent a unit and quick. Didn`t take much time. Convenient and easy to unload and get things to my unit.
Excellent Facility and experience. Jessica others were always very polite and a pleasure to deal with. Extra $10/mo for 24hr access is excessive but otherwise great experience.
The facility was just right for my needs. I will consider it again if I need to store anything.
First time using self-storage and the staff was very helpful. No problems at all.
It was very smooth. I was well informed and taken care of when we arrived.
My experience with Uhaul Storage was great. The staff was very friendly and helpful .. and all accomodations were great.
ASHLEY WAS WONDERFUL.. GREAT HELP
I am a frequent customer at the Los Rios location and always find them to be extraordinarily friendly and helpful. Cedrick/staff are excellent
great experience but expensive
Great service and friendly
The 7 pm restriction on the base access is a bit light. Needs to be extended to 9 pm
There was some confusion with the gate card, but Justin was highly professional and very helpful through it all. He is to be commended for his can-do attitude in solving the issue.
besides the fact that there was a small hickup based on some miscommunication, Justin at the los rios branch went above and beyond to take care of me. i will be a future customer because of him
Excellent service since the facility was clean and carts were provided to move things
VERY frisndly and helpful syaff
Throughout the several years using this U-Haul facility, I had excellent customer service, a very clean environment, and will definitely come back when I need another stroage unit!
We have used this location for the last 4yrs. The Mngr and employees have been professional in all dealings with them. We will continue using and recommending them to whoever to store their items.
Everybody was helpful and courteous.
The staff was busy, but all customers were treated in a professional manor.
Best exp U-haul storage. Waiting a problem, no exception was not ignored as past. Poor CS, switched to Penske the agent in SC was exceptional. 200 word classic u-haul under-serve.
I have used the Los Rios facility many times for my moving needs and have recommended it to my friends.
The employees were very friendly! The location felt very safe entering after dark.
Not being able to access after 7pm was inconvenient. Should have been accessible until at least 9pm.
Had to use for 1 1/2 years and everything was the same as when we put in
I was very surprised to find that I could not enter the storage facility after the actual office closed even with my access key.
staff did not demonstrate a friendly helpful attitude at all times. Often seemed bothered
Most of the staff was very helpful and friendly. A few seemed to not be enjoying their job, which is not something the customer really wants to see.
This is the second time I have used this facility and would use it again if I needed extra storage space.
Great Facility and Staff. Charging for extra access is pretty lame.
The evening staff two guys were extremely helpful and welcoming! Thank you for hiring happy employees! Made my day better.
I had a great experience with U-Haul and would use them again.
My experience with U-Haul spans back to 2005 when I relocated under my own power to Dallas from Louisiana. The entire time I was more than happy with U-Haul.
This is my second time that I use your services and both times had been very pleasant and if I need to in the future I will use them again
I would like to say, I have never encountered a more helpful and amiable Uhaul staff!! Kirk was the best, everyone in Plano should visit this location for any moving or storage needs!
The facilty is wonderful, the employee that helped me was not very friendly and was pretty rude to all of the customers that were there at that time.
my online confirmation said I had 1 month free they didn`t believe me. I showed the confirmation that said $0 due. I had to access uhaul.com to show it said online special 1 month free.
management and staff could have been more helpful in certain matters. i had a serious issue i asked for help and basically got blown off.
I always found a person to be helpful and friendly.
The rates should reflect short and long term rates.A lower PIA long term rate would help warrant hundreds of dollars of storage fees per year. Facilities and service were very good.
Nikki did a great job not only did I rent a unit I also rented a truck and she did great on both.
All my needs were met above my expectations.
Could have longer hours for access
The manager and staff were very nice and our unit was clean and getting access with the elavator and carts were very nice.
I am a repeat customer and I highly recommend your facility.
rented a storage room, staff helpful and informative
The staff was very friendly. I was happy with the service. If I need a storage in the future, it`s more likely that I will go to your company.
Staff was great, facility well managed.
The staff at this location has very poor customer service and was not helpful to me. the staff also appear to to upset to be asked questions
Poor lighting. Access door was not always working properly
The service was verry helpful. One additional thing that is needed is more larger rooms for storage.
The re-entry card is very inconvenient when moving in a large amount of property!
The staff friendly, not 100%efficient, system slow/got storage area/went to unload/door locked/ back to office and found out I needed to buy a certain lock/ temp 106
the staff here was very helpful and super friendly. thank you!
Rollin was very helpful and friendly.He took the time to work with us and our needs.
The Los Rios UHaul location in Plano, Tx has an excellent staff and facility. They might need a few more employees during peek hours though--they get very busy
Major Problems. The 200 character limit is not enough room to document the issues.
If the wiring on a trailer is questionable ... don`t put it back in service with magnetic tow lights and duct tape. It looks tacky and causes a potential trip hazard to those actually using it.
I think that it is very good, even though the person that is not the manager could be more helpful
I don`t like using one keypad to check in and out and another to gain access but otherwise a great facility.
I only have access to the facility until 7pm -- I needed help unloading my truck, and most people could not be there until around 7 pm because of commuting and dinner, etc.
My reservation confirmation showed access hrs to be 24/7, no extra charge. When I got there I was informed there is an extra fee. A bit of a disappointment, and it caused me to change my plans.
This facility is secure, but easy to access as a member. I love the keyless, code entry feature. It was also very clean.
I always feel safe and secure when accessing your facility. It`s always well maintained and very freindly/helpful staff. The convenience of having the carts and drive up to dock is highly useful!!
The local manager was most helpful in resolving a billing issue and rental agreement modification.
The staff was very courteous, helpful.
The staff is always friendly and helpful at this location. Never been dissatisfied!
Would like opportunity for later access to our facility. It doesn`t have to be every day, but specific days of the week would be nice.