Customer Reviews for U-Haul Moving & Storage of East Plano
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of East Plano
You cancelled my contract at the end
of November, but billed me for December rental anyway.
Only problem I was told at 6pm day before to pick it up at place I made arrangements but had to go to another location to pick it up
Super nice and helpful personnel !
Clearer indication of customer parking and main entrance.
Very helpful and friendly personnel.
Courtiously gave me expected refunds for unused days.
As always a good experience
I used the location for the truck and many, many boxes and tape. They were always friendly and professional. They seem to enjoy their jobs and working for the company.
Super service! Nice staff facility always is clean. This facility is the best, I have used it several times and highly recommend it.
The manager at the Carrollton location on Beltline and Marsh was an ---. And should not be working for you. On the other hand it was a pleasure at this location. Great experience. Thanks
Scott the manager of this location was very attentive, professional, and courteous. It was refreshing to go to a business that was knowledgeable and accommodating. We had just finished a long and exhausting move, and Andrew (another employee of this location) and Scott the manager understood that and took care of our return of our 26' truck expeditiously. Thank You!!!
Jason was very helpful and the service was fast and easy. Reserving the vehicle was simple and cost effective. Thank you very much!
Went in without a reservation and still got a trailer for the day.
Clean and organized environment.
I think the staff was very friendly. They seem to enjoy helping the customers always smiling and everyone was professional.
Pick up process was slow.
Fast and friendly service / Price was right on. I used to be a territory manager in Arkansas back in the day. This place is set up and ran even better than mine was. Very impressed. Keep up the great work.
Keep up the good work. This is my go to place for Uhaul rental and moving equipment. Dan was great.
I didn't actually rent the car tow dolly because my brake lights weren't working properly. But I got charged anyway. I'm working to get a refund, but haven't managed it yet.
One would think that renting a 20 foot truck for 2-days($392.00) that at least tie downs or blankets would be included in the rental price.
Overall experience was very good. Associates were friendly and helpful and professional.
make sure drivers side sun visor doesn't keep falling down very annoying
None - personnel are first rate. Great.
The customer service, Ashlyn Alton did my contract for renting a cargo van but she missed up the reservation by putting down an open truck and when I asked to have that fixed the guy who has the keys fixed it by writing on my receipt and changed it. I reserved a dolly but never had it and called as I left with the cargo van that I do not have the dolly and whoever answered the phone left a note on my account not to charge me the dolly's fees. But now they charged me the full amount of $63.08 and also they charged me an extra $13.63 and I have no idea why?? even though I returned the cargo van with full tank of gas.
That was absolutely too much for renting a cargo van from 5:00pm till 11:00pm same day!!!!!!!!!
I want my money back! and I will never rent from them again.
This comment is about Uhaul's receipt/form that Uhaul gives you when you return the rental: it doesn't say that you returned the rental. It just makes you (the customer) sign a statement that you have not damaged it. But the form should acknowledge the fact that you returned it.
I think advertising a truck for $19.95/day is deceptive when per mile charges vary by day of the week. It doesn't cost more to operate a truck on a Saturday than it does on a Wednesday. A more honest approach would be to vary the per day cost to reflect demand, but keep the per mile charge the same regardless of day.
The customer service rep reserved the wrong size truck for a moving of two bedroom apt. He said that the standard truck for that type of move with two bedroom is a 10...the ten was entirely to small I had to make multiple trips using a lot of my reservation time. Please ensure those working for your company truly understands size of need...this was a horrible experience....as I was following the information from someone working for your company....ensure employees are knowledgeable on the information given to current and potentially new customers....
Phil Skinner was awesome. He helped us out in a real bind. He was kind and considerate as were all of the employees at this location.
Great services, great staff.
Scott was great. He helped me out twice this weekend making sure I get the rooms I needed. He is both professional and personable. We felt like he had gone above and beyond for us and at a very stressful time very much apriciated
I have rented from other U-Haul locations before, but this staff was the best I have had the pleasure to work with. The equipment was ready , clean and I was off and going within 20 minutes. That's customer service.
Tell them thank you.
Very pleased with the trailer renting experience.
BUT several weeks ago I went online to uhaul site to try to rent a truck to haul heavy ceramic tile to Houston. The 2 people i talked to were not knowledgeable. I got flustered and called Ryder. I feel uhaul isn't equipped to handle anything but small personal type renting.
My reservation was for an enclosed trailer. They told me they didn't have one and that my reservation had been set for an open trailer, which was not correct. Then the guy tried to charge me for an enclosed trailer still and play it off like he didn't know they had different costs, when in reality he just exposed himself trying to charge me for the trailer he knew I had actually reserved. I had to do the move I needed the trailer for that night instead of the following day because I couldn't leave items inside the trailer overnight as I had planned. It was a huge headache for no reason. If I had the time, I would have raised hell over it, but instead I just did the best I could with what I had available, made the guy change the price to reflect the wrong equipment he was renting me, and brought the trailer back later that evening.
Always very helpful. Was very surprised that the truck I was returning was in the conditiion it was in from the pick up location. He said that they would have never let a truck live the lot in that condition.
I went to this location in my residential neighborhood to make my original rental contract, and requested specifically the North Main store in Baytown TX as my pick-up point. Apparently it was made for Baytown Self Storage on Decker Drive instead, causing some delay in the pick up of my 6x12 trailer in Baytown.
I originally went to the Garland store by 635. Two many guys standing around. I ended up calling another store in Rowlett and they directed me to the AAA in Wylie. They didn't have the AT which caused me to drive further to another location and delay my trip.
Friendly and real healpful!!!
Excellent Customer Service!
Mr Scott was very helpful and courteous and efficient.
The attendants could all use a course in how to handle a customer!
Staff was great. Nice experience.
No local number to - rented truck yesterday and was told they wouldn't process the credit until it was returned yesterday I got a 49.00 charge - today I got a .75 charge - my estimated cost is 98.46 - no one to talk to about these charges - no phone local - poor customer service -
Very friendly and helpful.
Phillp made sure that everything went well and on a timely matter. Thank you for your service.
. No refund of days not used, and UHaul profits from this. Unfair business practice. Extra chg for 24hr access
Truck was ready to go when I arrived and I was out the door in less than 10 minutes. Very positive experience.
We got there right at closing time and the staff was STILL very helpful and worked overtime to show us everything we needed to know.
Phillip that works at this location is an awesome employee. He was extremely helpful and friendly. If i were his boss I`d definately give him a raise and promotion!!!
You need to give discounts to seniors.
The staff was very personable and professional. They made a Saturday morning move quite bearable.
Insightful when customers are not responsible for being competent to connect, tow & disconnect a trailer.
Zach at the 3300 ?? north central expy facality was very helpful in answering my questions and finding me the location with equipt. The crew at los Rios needs no recomdations, except keep up the great work. Thanks. AK
Employee was not familiar with the turn in process and I had to wait on a supervisor to get my final papers and receipt.
They might need more people at the counter, and Check in was good.
Fast and friendly service. Truck was clean and well maintained. Would recommend to others.
This U-Haul facility tops the charts: Excellent staff, superb storage facility, easy access.
I really cannot think of anything to improve. I worked with 2 staff members and both were very, very customer focused.
Excellent customer service
The unit we rented seemed to have a bad 'shimmy' in the steering. The staff was lacking in professionalism. There was a disagreement about the actual milage of the unit, when discussed with the staff, they showed very little concern and/or desire to address the situation.
The facility worked much better than I anticipated. Hours were somewhat limiting but I adjusted.
Mgr was friendly and very helpful!
Would have preferred a newer truck with less than 100,000 miles, to move 390 miles. Having said this, had no issues with vehicle during the move.
The service I received at this location was really great. Everyone was on point and very courteous. The process was not time consuming which made it even better for me.
Friendly & helpful, a great combo!
Great customer service.....helpful and polite.
The lady that assisted me apparently was new and had no idea of what she was doing (was told she's the only female that works in that capacity). She sold me the wrong size ball. They didn't have a 5x8 trailer so she reserved one from another location. Because it took so long to find out they didn't have the trailer that i needed (over an hour), I asked if I go see the one she reserved. She advised that the location she rented it from closed at 8:00 pm so I could take a look at it. I went there and the place closed at 5:00 p.m. The next day, when I went there to pickup the trailer, they advised they didn't have any more. I could go on but you get the idea.
Ironically, everybody else there had their stuff together. I rented another trailer on Sunday (from someone else there) and everything was handled perfectly and expeditiously.
Nothing your service was already above average and fast....thanks
Next time I'll choose local instead of one way. I could of saved more $$$ using local.
At some point in the past, U-Haul had placed a second lock on our storage unit, but could not locate the key. The manager Kristopher went to great lengths to rectify the situation.
I rented a10 ft truck with appliance dolly. I was not told this did not have a ramp. When I got to my apt I realized this. I then called the customer service # to ask. They told be only 14 ft and above do. They said to do a reverse order a manager would call me back. Being on a schedule I called back 45 mins later. I was then told that my location had a 14 ft truck and to do a reverse order and no manager needed to approve. I went back 1 hr later and no 14 ft truck was available and was charged $30 truck/dolly plus $14 for milage for a total of $48 for nothing because there was no truck available. Somehow that is my fault. I asked to be credited for tomorrow and was told no. Bad overall experience. I don't know the business so I expected for my rep to help with situation but did not.
Wait to long for service..Hire more people
We`ll staffed, well trained, nice facilities and great security.
The staff were very friendly and helpful
Excellent customer service.
The staff has been super helpful!
I had my belongings in storage for 2 years and always felt they were safe and protected. The staff was always very helpful whenever I had a question or needed assistance.
Staff was great to work with. Always polite and helpful. Thanks
I am satisfied with the service I received from the staff in this facility. The storage area looks clean and well maintained. I will definitely recommend this facility to my friend and family.
We felt safe at facility - loved the security system and lighting was great. Facility and our storage rooms were very clean! The staff was very helpful. We would use this facility again if needed.
Although this was a well maintained facility, the heat in the smaller units was unacceptable! I had to be moved into a unit that was too large. I was promised a call from management, which never came!
Lady who helped me out was great. Definitely an A+. Also, thank you for helping me carrying the boxes I bought to my car.
Great experience and felt safe and secure using Uhaul at Los rios location.
excellent service and friendly. thank you
Extremely poor customer service. The staff walked away from us 3 times during a transaction
Two of your workers were horrible. One walked off and one didn`t know what he was doing.
Very friendly and cooperative staff
should have 24 hour acces without paying extra
We were very satisfied with this facility. Would definitely rent there again.
Everyone was/is very courtesy helpful. I
Outstanding customer service provided by Scott and Daniel!
Thank you, Uhaul!
NICE STORAGE FACILITY - EVERYONE ALWAYS FRIENDLY
I paid auto draft for the month of December and closed out my account on 12/14. Why don`t I get a prorated amount back? Thank you David simkulet
The office staff were very helpful and friendly. :
Level of service was very good.
Except for the cost of renting. Everything else was just great. Thank you
Scott, not the manager, was great. he took us on a tour and showed us how to use the cards to get in and out. I only say not the manager because his name is Scott too and we didn`t get to meet him.
The manager is very kind and very approachable. Infact all the workers were very helpful .
This was the only U-Haul facility that was perfect.
This was the only U-Haul facility that was perfect.
Employees were very helpful! Great experience!
The only thing detracting from a 100% satisfaction is the lack of 24-hour access to my storage locker. Otherwise, I was completely satisfied.
My only problem were the access hours. There were a number of times I would l have liked access in the evenings. Getting home late from work prevented me from accessing my storage room.
The manager is great and I would still be at facility if I wasn`t relocating.
They will do whatever it takes to make sure you are getting what you need. Very helpful and considerate.
The level of service was excellent and the staff was very courteous.
Incompetence in record keeping drove me and others up the wall.
There was a failure to communicate. For a time I was double-booked and not in the system. Don`t know how that happened, but it was resolved.
Truck worked well.
I was able to handle all business from LA. I trusted them and they made sure I had excellent service. It was convenient to secure the unit and close it out. I highly recommend this location.
Chedrick is an outstanding manager. He handles everything professionally and has an excellent rapport with customers.
We had our items in storage for almoet 3yrs. and Mngr and Staff were always friendly and helpful when we needed help. If we need to put anything in storage we will be back.
Computer system crashed while completing paperwork
I saw old furniture stacked up with bugs. Ran out of coffee before I could get a cup.
Chedrick and his staff are second to none. I trusted Uhaul with everything I own for 2 yrs and couldn`t be happier with the condition of my valuables. Everything was just as I packed it.
Chedrick and Kim are wonderful. Made moving in and out a breeze for me. Thank you guys !!
Everything was great. I had made a mistake with my reservation and they corrected it. I even got a better price than I expected.
Professional and very helpful friendly staff at this facility. Very impressive to a moving weary traveler. Thank you so much.
would be nice if u-haul was more proactive about pro-rating and dealing with unexpected hiccups
Staff were always helpful and polite even when they were swamped with customers!
very good experience really think that if you are long term than the rate should decrease NOT increase. Just my opinion
Everyone was vey anxious to be helpful and all provided excellent service
The manager was very helpful friendly.
Excellent Service. Kim, was very helpful in making arrangements making my move a breeze.
When we went to move out we found the roof had been leaking and damaged four boxes
We were very pleased with your facility and personnel. Thanks.
It would be nice if access was extended to 8 PM during the week.
the staff was great, and I want to thank them for the service
Very good service and clean facility. Everyone was knowledgable and helpful.
The manager and crew at the location are super nice.
This facility is very well run and clean. Everyone is always helpful and friendly. I would definitely use them again.
i just thought when trying to communicate with the manager on site he was rude and abrupt on several of occasions whne I needed to speak to him directly.
Mr. Franklin and his staff, Alex Ann were very helpful. Alex Ann went above and beyond. They all deserve a raise and HUGE Christmas Bonus. : Thank you for everything.
Very friendly and accommodating!
I have used this facility extensively the last 2 months. A+ rating.
Fast and easy. Great customer service and great facilities!
your staff were very friendly and assisted us in every way. i was very impressed!!
After hours access never worked. I had to call the GM who took more than an hour to get it working, however I had already left by then. I paid $200 to movers and $10 extra for after hours access.
Had trouble with after hours admit but the staff was always helpful!
Very satisfied with our storage experience and would gladly rent here again when we have the need for it.
Everything was perfect with my storage.
Friendly staff, very helpful
Everything was great, staff was super helpful!
Very pleased with the whole experience.
I am very pleased with the service and the cost of renting a storage unit
Pleasant and helpful staff.
I have been in and used the services of this Uhaul many times. It is fantastic to deal with great person like Chedrick who is so helpful. He always make me feel like a valued customer.
Vehicles completely blocked loading ramp.
Very impressed. Although the gentleman that assisted me forgot to call the other uhaul facility to cancel my order as he said he would, I would not hesitate to recommend this facility. Thank You!
Would like to have had 10 x 15 or 10 x 20 available.
All employees at this facility that I dealt with were very helpful and friendly.
Staff was friendly but not overly friendly. Sometimes doors did not work correctly. Overall I would Definitely use this facility again!
I am moving from Texas to Maine and this was the cheapest option I could find. The uhaul staff were so helpful. Thanks for the great service.
I was very please with the helpfulness of the staff. They were also extremely courteous and always helpful.
Very plesant staff and a most clean facility.
Staff here is completely incompetent. The GM had to step in to ensure my paperwork was actually in order, had to give staff my new address about 8 times.
The pipe railing at the edge of the dock should be removed so that it is easier to roll items onto a truck.
Chedrick was Extremely Helpful and understands what is important to his customers. Uhaul is very fortunate to have Mr. Franklin as a rep. of their org. Chedrick has a loyal customer for life!
Staff very unfriendly and uncooperative. Keypad entry system is unclear and confusing. If building is secure why do I have to by your lock when I already have one?
The UHaul registration process is very frustrating and lengthy. It is ridiculous to have to provide so many phone numbers and addresses.
Chedwick went beyond and above in helping.
Easy, convenient, professional, courteous and affordable! Great experience.
Friendly staff clean facility.
Answered in questions above!
The employees were always helpful.
To the manager...Thanks again man
Per website a 10x15 unit was available. Reserved the 10x15. Upon arrival only 3-10x5s were available. Knowing the 10x15 was unavailable would have been helpful - I’m moving my whole apt into the unit.
Great service. Thank you!
Thank you Sean. You are awesome!!
Thank you, Sean for all of your help getting us squared away. You are the best!!
Chedrick Franklin, Gen. Mgr.,was very accomodating and made sure I was taken care of.His standards seem pretty high for his facility and as a customer,I totally appreciate this.
Ashley is really helpful.
Only reason I would not recommend is because you have to pay extra for 24/7 access, Which does not have an extra cost for uhaul.
Clean, safe facility. Easy access
We have previously rented at this facility before and, due to its convenient location and great service, decided to come back.
Staff was courteous and patient.
Thanks for the excellent experience!!
Everything worked as expected.
paid $5.00 extra a month for after hour access and not once was I able to get in.
We were very pleased with the experience with U-Haul. Chedrick was so very professional and very helpful.
Key cards hardly ever worked.My 6 year old son got locked in the facility because the doors stopped working for about 10 minutes.Numerous times the doors flat out wouldn`t work.
Very friendly and helpful getting my new storage account set up.
Easy process. My storage unit was extremely clean. Did not see aa single bug anywhere. Would store there again.
The U-Haul policy on rent due notification is to call you 3 days AFTER the rent was due, making sure you have incurred a late fee. Try Public Storage, they call you before it is due.
Easy to rent a unit and quick. Didn`t take much time. Convenient and easy to unload and get things to my unit.
Excellent Facility and experience. Jessica others were always very polite and a pleasure to deal with. Extra $10/mo for 24hr access is excessive but otherwise great experience.
The facility was just right for my needs. I will consider it again if I need to store anything.
First time using self-storage and the staff was very helpful. No problems at all.
It was very smooth. I was well informed and taken care of when we arrived.
My experience with Uhaul Storage was great. The staff was very friendly and helpful .. and all accomodations were great.
ASHLEY WAS WONDERFUL.. GREAT HELP
I am a frequent customer at the Los Rios location and always find them to be extraordinarily friendly and helpful. Cedrick/staff are excellent
great experience but expensive
Great service and friendly
The 7 pm restriction on the base access is a bit light. Needs to be extended to 9 pm
There was some confusion with the gate card, but Justin was highly professional and very helpful through it all. He is to be commended for his can-do attitude in solving the issue.
besides the fact that there was a small hickup based on some miscommunication, Justin at the los rios branch went above and beyond to take care of me. i will be a future customer because of him
Excellent service since the facility was clean and carts were provided to move things
VERY frisndly and helpful syaff
Throughout the several years using this U-Haul facility, I had excellent customer service, a very clean environment, and will definitely come back when I need another stroage unit!
We have used this location for the last 4yrs. The Mngr and employees have been professional in all dealings with them. We will continue using and recommending them to whoever to store their items.
Everybody was helpful and courteous.
The staff was busy, but all customers were treated in a professional manor.
Best exp U-haul storage. Waiting a problem, no exception was not ignored as past. Poor CS, switched to Penske the agent in SC was exceptional. 200 word classic u-haul under-serve.
I have used the Los Rios facility many times for my moving needs and have recommended it to my friends.
The employees were very friendly! The location felt very safe entering after dark.
Not being able to access after 7pm was inconvenient. Should have been accessible until at least 9pm.
Had to use for 1 1/2 years and everything was the same as when we put in
I was very surprised to find that I could not enter the storage facility after the actual office closed even with my access key.
staff did not demonstrate a friendly helpful attitude at all times. Often seemed bothered
Most of the staff was very helpful and friendly. A few seemed to not be enjoying their job, which is not something the customer really wants to see.
This is the second time I have used this facility and would use it again if I needed extra storage space.
Great Facility and Staff. Charging for extra access is pretty lame.
The evening staff two guys were extremely helpful and welcoming! Thank you for hiring happy employees! Made my day better.
I had a great experience with U-Haul and would use them again.
My experience with U-Haul spans back to 2005 when I relocated under my own power to Dallas from Louisiana. The entire time I was more than happy with U-Haul.
This is my second time that I use your services and both times had been very pleasant and if I need to in the future I will use them again
I would like to say, I have never encountered a more helpful and amiable Uhaul staff!! Kirk was the best, everyone in Plano should visit this location for any moving or storage needs!
The facilty is wonderful, the employee that helped me was not very friendly and was pretty rude to all of the customers that were there at that time.
my online confirmation said I had 1 month free they didn`t believe me. I showed the confirmation that said $0 due. I had to access uhaul.com to show it said online special 1 month free.
management and staff could have been more helpful in certain matters. i had a serious issue i asked for help and basically got blown off.
I always found a person to be helpful and friendly.
The rates should reflect short and long term rates.A lower PIA long term rate would help warrant hundreds of dollars of storage fees per year. Facilities and service were very good.
Nikki did a great job not only did I rent a unit I also rented a truck and she did great on both.
All my needs were met above my expectations.
Could have longer hours for access
The manager and staff were very nice and our unit was clean and getting access with the elavator and carts were very nice.
I am a repeat customer and I highly recommend your facility.
rented a storage room, staff helpful and informative
The staff was very friendly. I was happy with the service. If I need a storage in the future, it`s more likely that I will go to your company.
Staff was great, facility well managed.
The staff at this location has very poor customer service and was not helpful to me. the staff also appear to to upset to be asked questions
Poor lighting. Access door was not always working properly
The service was verry helpful. One additional thing that is needed is more larger rooms for storage.
The re-entry card is very inconvenient when moving in a large amount of property!
The staff friendly, not 100%efficient, system slow/got storage area/went to unload/door locked/ back to office and found out I needed to buy a certain lock/ temp 106
the staff here was very helpful and super friendly. thank you!
Rollin was very helpful and friendly.He took the time to work with us and our needs.
The Los Rios UHaul location in Plano, Tx has an excellent staff and facility. They might need a few more employees during peek hours though--they get very busy
Major Problems. The 200 character limit is not enough room to document the issues.
If the wiring on a trailer is questionable ... don`t put it back in service with magnetic tow lights and duct tape. It looks tacky and causes a potential trip hazard to those actually using it.
I think that it is very good, even though the person that is not the manager could be more helpful
I don`t like using one keypad to check in and out and another to gain access but otherwise a great facility.
I only have access to the facility until 7pm -- I needed help unloading my truck, and most people could not be there until around 7 pm because of commuting and dinner, etc.
My reservation confirmation showed access hrs to be 24/7, no extra charge. When I got there I was informed there is an extra fee. A bit of a disappointment, and it caused me to change my plans.
This facility is secure, but easy to access as a member. I love the keyless, code entry feature. It was also very clean.
I always feel safe and secure when accessing your facility. It`s always well maintained and very freindly/helpful staff. The convenience of having the carts and drive up to dock is highly useful!!
The local manager was most helpful in resolving a billing issue and rental agreement modification.
The staff was very courteous, helpful.
The staff is always friendly and helpful at this location. Never been dissatisfied!
Would like opportunity for later access to our facility. It doesn`t have to be every day, but specific days of the week would be nice.