Customer Reviews for U-Haul Moving & Storage of East Spokane
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of East Spokane
Everyone was very helpful and knew their business.
Wonderful, helpful employees with smiles. In and out in 10 minutes.
Again excellent customer service. Very easy to drop off the truck. Thank you!
I was quoted three different ideas on fuel costs. It was insane. When getting the truck they said since I was going about 40 miles I should put in about 3ish gallons. I said "they get about 15 miles per gallon" and was told "yes" (24 foot). So I drive 43 miles, return it thinking they would charge me about $18 for fuel (4 gallons at $4.50 per gallon). The check in driver tells me no they get about 8 miles per gallon. However, the fuel charge is $49.50 so the damn application must be calculating it around 4 miles per gallon!!! I left, found a gas station and topped it off, it took 4 gallons. To me that is a ridiculous overcharge.
Moral: Never return a vehicle without filling it. They charge extremely high fuel fees.
The gal that helped us was very nice
The truck was in terrible condition. Needed steering work, transmission work, a valve job. Don't send this truck out again!
No proof given I returned the trailer
Jen who helped me on Saturday when i picked up the rental was awesome and very professional in getting all the paperwork done and me on the road. On sunday ( dont remember the name of the girl that helped me) did the same thing- finished the paperwork and got me on my way! Great staff at this location!
Very busy and very little conversation. The location wasn't clean as Federal Way. But, it's extremely difficult to compare to Federal Way. Mike, the manager set the standard very high and its very difficult to compare. His crew was very professional and helpful.
Awesome experience. Reserved a trailer and had it hooked up and on the road within 5 minutes from arrival. Return was just as good. Will be back!
Every thing was just created
I had to wait longer than expected for check in because the Uhaul representative had to deal with a difficult customer in line ahead of me.
You need more than one person working there. The backup is very annoying and a busy person doesn't want to wait forever for a check in of equipment or even to check out equipment. You need at least two working the counter.
Nice friendly fast service in and out in this a few minutes.
Great location, great equipment, excellent service!
Something has to be done about your reservation process. Twice I have had reservations for a specific truck and the vehicle was not available. Even if you give it to me for the lower price it is still not what I needed. This time I had to switch from a pick up truck to a 17' box truck, which was not ideal for a solo hook up to a travel trailer I had to pick up at a repair center and then go camping. YOU can't see thru a box truck. VERY disappointing.
You guys do excellent, very professional and courteous customer service!
I do wish I had known about the 2 levels and the distance from the truck to the storage area. The storage are was more than adequate.
Be more receptive to disabled individuals.
Box was damaged in shipping, quality of box was obviously poor. Staff Jen, the manager was friendly and accommodating though and had good ongoing contact and customer service.
I was not allowed enough miles from Spokane to Boise! I went 31 miles over which is impossible! :-(
we first rented one trailer that was acting like the ball joints we're going out so we had to drive back and return it then the second trailer was leaking (it was raining) and ultimately ruined some of our belongings!
Nothing! Jen is awesome as always! She needs a raise.
The pick-up trick I reserved didn't arrive back on time. Lady at counter called mgr got me authorized for a van for the same price. Good customer service!
Great store and great people easy pick up easy drop off
the girl helping me I believe Trisha or something it started with a "T" was very unprofessional the person she just helped walked away and she said right I front of me I hate that lady and was very short with me the young skinny guy was rude and didn't care the straps I bought from uhaul where crap and didn't work he walked away before I could get my issue resolved this place has very very very poor customer service and I would look into also very mad when I called uhaul they transferred me three times and said we can't help you... And tried giving me another number needless to say I have a pair of crappy tie downs I wouldn't trust with any of my stuff.... uhaul I'm very disappointed and I've spent a lot of money moving with you guys guess another company will get my business. From a ex-customer.
Jennifer was absolutely Great!!!
Everyone is friendly and they get me checked in and out very efficiently.
Everything went smoothly and the customer service was excellent!
Excellent service keep it up. Thank u
The national call center booked my a cargo van to pull a trailer, so when I called the pickup location I learned they had NO vans with hauling capabilities. I had to rent a different truck at a different location for more money...
Nothing, they had everything ready I left 3 minutes after my reservation time with everything. They were awesome.
keep up the good work. the manager Jennifer was very helpful and sweet
Good service great selection of equipment
I was given a receipt that did not show the balance that would be billed all I got was a $0 balance owed. they were too busy to be helpful. Normally
I think this store is more helpful but when I asked for a trailer one month in advance I Don't expect to be told I have to pick it up at another store. I will never go to A to Z again and I will be looking for a new company to rent from. This error cost me $34 out of pocket.
Shipment got to location early and in great condition.
I've always had good experiences with Uhaul.
Fast, friendly. Excellent service.
A little hiccup when we tried to return the auto trailer upon arrival in town. The location had too much inventory and declined to accept it. Eventually, the next day, we got it squared away. Overall I was pleased with the experience of renting with uHaul.
I was totally pleases doing business with U-Haul, the people were extremely professional and helpful.
The truck felt like the transmission was going out. Very hard to get any speed (even up to 25mph)
Trucks transmission seemed to be slipping, lack of power.
truck was ready to go very friendly staff easy to get to and bring the truck back
Nice friendly employees working there.
The kid checked in according to my receipt ( WHICH I HAD TO ASK FOR) the wrong auto transport then I received a phone call asking me where your transport was. Then I get an Email with the wrong date of return and a different transport number. I actually returned the transport on 03-23-15 at 1:21 pm, not 3-24-15 at 1:03 pm. This location was not busy at the time. I was the only customer.
Helpful, prompt check in/out..
they are horrible here and the lady when I asked a question was very very rude and she sounds like she smoked 8 packs a day will not be back!
Make sure the trucks are safe, and the inside of the storage attic doesn't leak. That was one truck, and the other one had a very loose front end that wandered all over the road. The leaking one ruined several boxes and caused some items to become soaked with water.
check the transmission on the truck I drove.
Oil was really low on the truck they had the truck running I ask if oil was good they toll me that everything was good to go I got home and the nex morning I check the oil it was low I ad a full gallon and maid it all the way here with out having to ad any more
The vehicle leaked water inside and in the cab. The drivers got soaked. And the windows were up. A lot of the boxes got soaked
Very professional staff and location. Contrast pick up in Florida.
Fantastic service!!! Thank you
Pain in the ass to deal with! Hate the call center! The instore manager was also not helpful
I did the online check-in/registrations and the van was waiting when I got there. Well done and efficient. Thank you. The only improvement I can think of is to have a rental turn- in with a printer device like the rental car companies for a quicker return.
TOLD THEM THAT CHECK LIGHT ON GOT A FUNNY LOOK
easy drop off, just had to wait a bit for someone to check the truck
The store was clean and very Well organized but the truck was dirty.
The whole process was easy from checking out the truck to checking it back in.
One of the straps on the front right side of the car hauler had a quarter size hole in...I did not notice it until I put my car on it....made me very nervous. Also, had to jerry rig this hauler by putting 2x4 planking under the front wheels of my Porshe to get it over the front guard....scraped the bottom of car during unloading.
Not good u haul......
Continue to be quick, friendly, and clean! Everything went great!
We rented the 5' X 8' trailer. This particular one came with a roll-up door. If you have any items that might slide toward the back, the door can get stuck for lifting. We would recommend getting this sized trailer with two doors at the back.
Clean up your computer program and change oil when needed, also put some decent windshield wipers on your units.
Nothing everything was easy and quick and thank you for such quality service.
could not find switch to turn on lights as it was broken off and just had small metal stub. other than that it was a great experience the staff was friendly store and equipment were clean would definitely recommend to friends
Everyone was very helpful and nice.
thank you for your service and your help. virginia e. pugh
Nice and clean storage units.
The staff is not attentive. I waited more than 10 minutes for someone to help after they acknowledged my presence. This rude and annoying. Staff is clearly not trained in customer service.
At times a shortage of available staff causes extended wait times.
If I knew that we wouldn`t get any of our rent for moving out early. I would have been out sooner. Talk about a dick move.
On Sunday, the blond fellow was absolutely not helpful. Finally Jennifer steped in and helped out. He just did not have any skills for customer service.
Staff was extremely helpful and friendly.
Place was well kept, staff was not helpful especially when i called and had a question over the phone
Provide a ramp to up units in addition to stairs. Stairs caused us to change to another facility.It was not convenient for one car at a time in loading area.
The movers improperly stored my stuff, my microwave fell out the back when it was opened. unacceptable mistakes, will not use again.
Was a very good experience all around. Both moving in and out were both made simple by the loading dock. I would use U-Haul for all my future needs.
Great team.1.The owner in BoiseChinden Blvd.Also,2 employees in Spokane.1.Robert Carrillo,2.Erik Thomas.Great team,
This is the third time i have used this facility.
Employee at the counter was very friendly and she made us feel welcome
good service and no problems
Staff here very friendly and responsive to the needs of their patrons.
Great service with the first part of my trip. Haven`t returned the truck yet so can`t rate that part yet
Jen Eide was very efficient, professional fast! Great service. Thank you.
To hell with U-Haul and a 200 character limit this franchise is the only thing good about my recent use of U-Haul to move from NM to WA
I rented storage units over the last year. Always clean, always well lit, hours great!!!
Jessica was super nice and helpful. This has been the best moving experience I`ve had in the past 20 years. I would definitely recommend Uhaul to my friends.
The leadership and assistance was outstanding. My reason for leaving was the rule about storing ammunition. My other concern was the lack of suitable/secure ceiling for the top level storage areas.
Jessica the manager of the Pods at the East Sprague store was wonderful. She was professional and helped us throughout our move. Even months later she remembered us and asked how our move had been.
Units were very small, it took 2 units just to empty the 6x12 trailer. We had to scramble to find another storage facility, there was no way we were going to fit 17ft truck into those 2 units.
Fantastic service and accommodation! Great location, staff, and security. Definite recommend.
Well maintained, well staffed, friendly and helpful. There has been some real improvement there over the years, as my-ex wife and I have used this branch of U-haul. Good manager.
Will use again.
The boxes do not look very sturdy. I wonder if it will hold together through shipping and repeated forklifting, etc. I don`t have enough experience with it to recommend it.
I had to release the tension after dealing with the staff at this location by writing a very animated essay on my experience. I will think thrice about choosing U-Haul.
Very nice staff and very helpful.
I never reported how great JENNIFER EIDE was to make my move happen on short notice. With just a few days to get/load the box at my father`s, her extra efforts made it happen. Thanks J.E.!
While I`d recommend u box based on the Spokane experience, my experience with the Juneau store was entirely different. They delivered an empty box then tried to blame me for the miscommunication.
We called with 24 hour notice, half the time our request was never given to the representative from the call center. We submitted a complaint but never heard back.
very friendly and efficient staff facility was nicely kept
concern of cost of storage facility after 30 days. phone rep said 49.00 in store sign says 49.00 but my contract says 74.00 due after 30 days? My unit is a 8x10 and I declined any extra insurance..
Customer service was great...
The U-Haul facility in Everett, WA was the worst in customer service that I have ever come in contact with. I would NEVER go to the Everett, WA locatioon EVER again, and I would tell anyone that!
I Specifically asked for a Ground floor unit because of the piano and was assured that one was available. Because of the stairs, my bill from the movers was $44 higher than originally quoted.
The East Spokane location was great with no complaints about the staff or the service. The box was cheaply made.
Our delivery to Texas was delayed by a WEEK Will NEVER use a UBox again.I could have driven a Uhaul truck for less than the price and had my household items when I arrived.
Staff was friendly, but unable to track a box. Box was delivered 10 days later than due date listed on the u-box. Contents were in good condition. Will recommend if someone has time to wait.
Access card did not work once, had to stand in line a lot.
U-Haul made our moving and storage needs very safe and convenient. Thank You for your outstanding service.
Though the delivery was late due to a busy day, the staff were very helpful.
I was charged an illegitimate lien and couldn`t get ahold of staff - appallingly shameful. The manager should slam her head on her desk repeatedly until useful customer service ideas somehow emerge.
Great customer service in Huntington Beach, CA and here in Idaho. Thanks Girls!!! Yes, these were girls that took care of me.
Due to Jen Sprague store experience,NEVER do this again! Filed a complaint with full details. A lot of good that did. WILL NOT RECOMMEND
This has been, by far, the worst experience and worst service I have ever experienced!
My experience with this location was excellent.
When Spokane took over, it was excellent, otherwise, it was a disaster! Call for more information.
Why don`t you state at the beginning of the questionaire that it had to be short?
Trying to get hold of someone to pick up the empty boxes was the only difficulty we encountered. The rest of the experience was excellent.
Despite issues with the office shipping my U-Boxes, the staff at the Spokane office were incredible! Jessica and Eddie made sure my boxes were loaded and ready to go! The whole staff was fantastic!
Everything was great. The staff in AR and WA were very friendly and helpful.
Over-priced. Where`s the underline button. Way over-priced. This facility needs a remod like the CDA location.
No complaints re facility, but 4x in 7 yrs they put an unauth. Pmnt thru my acct. Once they charged my sisters CC which had been used for a one time payment only yrs before. that is so illegal!
We were treated very well and given lots of extra help when needed. I highly recommend them to to others
very disjointed, disappointing. corporate website and stores pricing did not match up. extra trips, hrs to adjust. want 1 overall price - not confused by multiple prices and payments.
The 10 day move-out notice for a storage unit feels like a legal fine print trap to take money for services not delivered if they show up to move out near end of month.
Limiting this to 200 characters is ridiculous. Your service sucks. 208 806-0760
Delivered over 4 hours late put on hold several times after talking with 7 different people and phone calls. Terrible experience!!
Service was terrible, I lost a job offer because I couldn`t move on time, I couldn`t get help I called for 4 days. Still had to pay for delivery of the uboxes. Lost money. I hired another mover.
Very helpful and considerate staff.
Courteous and professional staff.
We liked the u boxes but did not like having to drive a long time to get to a warehouse facility.
The staff at this location was very helpful and professional.
This was the single worst experience I`ve had with any company in my life. Not only was my debit card charged prematurely that caused my accountant to over draw.
My disappointment was my original online reservation for a storage unit did not meet what was actually at the facility. The other downside was there was no freight elevator for second floor units.
Eddie the manager was the rudest person I ever met, we used Budget to move our stuff out, would NEVER use u-haul again. False advertising.
Every one was very helpful and friendly
Everyone was very nice and helpful. t
They knew who you were hen one came in which was great.
I felt the manager and staff we worked with went out of their way to make sure we had a good experience. Thanks.
The General Manager Eddie was very helpful and even offered us a discount on a truck rental. I will gladly think of you, U-haul next time I need your guys services. Thx you!
Edmund the manager was extremely kind and helpful
Very helpful and attentive staff.
Never had any issues and staff were always helpful
The gm sould be promoted at once
he has created a culture of service
for that store
U-Haul was very curteous and always helpful from the time we first used the facility starting in 10/05 thru 8/12. It was a rich and rewarding experience for us.
Rev. Eugene W. Wright Sr.
The people that helped us both in NE and in WA were excellent. The only bad thing was the box was late in arriving.
The only inconvenience was needing to deliver an empty U-box from the valley location to mid town. Beyond this I was happy with the services.
It took 2 weeks for someone to call me back. One of our boxes was bashed in and ruined our TV and entertainment center.
one lock bracketoff the box, same box the upper/lower brackets open. Can`t open brackets on top on other two boxes and bottom bracket on both were not closed. Lock brackets on those two intact.
The UBox system did NOT perform as advertised. My box was not inventoried in a timely fashion, and despite being here for two weeks, I have not been able to get it delivered.
More training and follow up on when, where, and how u boxes are delivered, set up and stored.
Everyone was helpful and accomodated my needs.
All of the workers were either to busy to help me, or didn`t have the training required to solve my problem.
No one returned my calls. Took forever to be delivered, then they wanted to charge for a second month! Also, lock got battered, door was slightly off its frame made closing securely hard.
Britini was helpful, professional and made sure that everything went well. Very good experience because of her expertise!
Online I reserved an 8x15x7 unit on the FIRST floor. Upon arriving, I was told that I had to have 3 units that were 4x10x7 UPSTAIRS floor and there was NO ELEVATOR!
had problems on the pick up end in Ogden, UT. The Spokane locations was good to work with and very helpful
Brittni was great! Very helpful and flexible with timing for delivery something critical to my move.
Everyone there was very helpful which is always nice when your moving to a new area. Well kept and staff always would say helo.
i WAS VERY SATISFIED WITH THE SERVICE THAT I RECIEVED.
We are very pleased with the U-Box experience. Staff in Spokane was extreemly good.
Helpful and friendly. Will use again
I never stepped foot in this unit. cancelled res at drop off time.
take me off the list or the next time you hear from me it will be through the bbb
Britni Bohara was awesome. Best customer service to make our move stress free. Thank you Britni!
The service was fine and the prices were reasonable.
Ubox is a lot cheaper than the other competitor`s out there! The only thing is they are not that big! All the Uhaul staff was very helpful and answered all my questions and concerns.
The driver was still upbeat even though she had to deliver my box in the pouring rain.
loved the indoor loading bay and carts. I am a 61 year old female, and it made life much easier! The gal at the desk was great, too. Like that it`s not male dominated.
They were very helpful and knowledgeable
This review box is a joke! DO NOT USE UBOX! THEY ARE FLIMSY AND A JOKE! Go with another company!
The staff was super helpful.
was delayed a day because of car trouble, and everyone was accommodating. Also, they had to empty storage boxes out of bay, and did, and unhooked and made things much easier.
Ed was very helpful and friendly, and even told me the best route to get to my new apartment. The whole experience was as good as I could have asked for.
Eddie and his employees have been very helpful.
It is impossible to list the problems, of which there were several, in 200 characters.
Brittany was great! No problems and I`m so happy everything was there on time and my stuff was in the same condition as when I packed it.
There was an absolute lack of follow through. The billing was THE WORST. I will discourage friends and family from utilizing U-Haul storage in the future.
I had my storage space for eight years and never had any problems.
Overall, ubox is a good deal for moving.
Britni Bohara was exceptionally nice did an excellent job. Even though the lawn was wet she didn`t leave a mark, WHAT a driver.
The staff was always friendly and helpful. The facility was always neat and tidy. I can tell the manager is proud of the location he manages.
Free storage but the unit wasn`t big enough to hold the contents of the truck and it wasnt even full
Out of the 3 U-Haul location I dealt with during my move this location was head and shoulders above the rest in the quality of their staff.
Britney is an awesome employee and was very helpful! She is the reason I would recommend U-Haul storage.
EDDIE DID A GREAT JOB EXPLAINING THE FACILITIES TO ME.
The staff was nice and friendly. The staff helped over the phone to give me directions because I got lost and since I was running late they stayed after they were closed to help me.
Britni was very friendly and helpful. The box arrived exactly when she said it would and she set it up just right for us. I would highly recommend this service to all my friends and family.
This experience couldnt have been better. thank you so much!
Britni was very helpful and your facility was very convenient.
Doors need to be attached better and better communication with other stores.
My experience was good. Everyone was very helpfullw
the lighting in the storage unit was poor while inside you couldnt see anything. thats the reason for the no on the questions.
The Spokane WA guys did a great job. Very nice facility.
I have used UHaul many times in the past and have been very happy with your national service. This has been my best experience ever. You guys keep getting better. Congrats
U-box delivered 11/29, picked up 12/6, was told box would be arriving by 12/15. As of 12/14 no idea where box is or when it will be delivered. Absolutely terrible customer service. Do not recommend.
We had a great experience
Very fast, friendly, and professional service in Spokane, and again in Memphis! Thanks! Will recommend!
Was very handy and staff were helpful.
Person who delivered unit said she`d pick it up by 3:00pm if we called no later than 2:30. We called her at 2:20 and she said Sorry, no can do. Our U-Box will be sitting IN THE RAIN all weekend.
UBOX was great for moving. It was after and being charged for a monthly rate, when I only signed for a move. And the customer service from Britni has been absolutely horrid.
I rented a space there for 4 years and virtually had no problems. Waiting in line was inconvenient sometimes.
Overall it was nice. The hours could have been longer allowing access to those of us that work.
When I needed a third box it was delivered very quick. Happy with the service.
Enjoyed working with Britni, very professional and on schedule!!
Britni from the Spokane office was efficient, friendly and on-time. However she was incredibly hard to get in contact with. The service was great!
Trucks were nearly always parked in front of our outside storage unit. Even though employees saw that we were moving stuff out no one moved the trailer that was in front of our storage unit.
We were given incorrect information concerning access to facilityWe were told it was available 24?7 but its only open 8 til 4.
For us, the box was too small and priced higher than PODS. The staff could not have been more patient, kind, and helpful though, and we truly appreciated their service!
Overall this was a fine experience however, there were times when the top level staff seemed short with me, the customer. I understand stresses of a job but, your `rainy day` needs to be your best day
Manager Amy was fantastic - thanks so much!
Britni was amazing and so helpful to work with! This will be the easiest move ever! I highly recommend this service!!
This was an outstanding solution to an unexpected moving problem. The representatives on both ends of the process were very warm and friendly. They were prompted to deliver out U-Box.
Thank you for everything!
Kept my stuff there for over 2 years. Great place, no problems. Nice having climate control.
I was very impressed with the professionalism of the people I delt with. A very good way to move!
I thought everything was great and the staff was very helpful and informative.
Staff was great and very friendly
All the people I dealt with were all very helpful and polite, Very well run facility, it was short term for me but very valuble and rates were competitive and reasonable
Amy, the manager, was extremely helpful and customer-oriented.
The guys are very polite and professional.
Only had one time when I was unable to access the storage unit due to both bays being occupied. Lights inside the storage unit would have been nice too.
Everyone at the Sprague center was very helpful. The employee at Elko Nevada Stor-All, Jon Coshway, was particularly engaged, and did an excellent job.
Would be nice to have lighting in the individual storage unit.
Amy and her staff were great, I had no problems all iteams were secure at all times. They had a small flood there and even called to get permission to check room for possible damage. thanks Amy
have just rented unit - will see how it