Customer Reviews for U-Haul Moving & Storage of East Spokane
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of East Spokane
Don't know who checks the wheel bearings or unit hubs on your trailers, but the ones that ARE serviceable need to be checked. As the dust cap and grease on the right side of my trailer flew off somewhere in Wyoming. When the mechanic jacked up the trailer the damn wheel fell off! THE WHEEL FELL OFF!!
Great service by a great manager of this store location!
It's a seamless experience, and well integrated with the net. Nicely done- you are ahead of expectations. I especially like the new F150s.
Some kind of receipt upon leaving; did not receive via email but will call and check. Appreciated the nice, easy check in upon return. Very nice staff.
Great team.1.The owner in BoiseChinden Blvd.Also,2 employees in Spokane.1.Robert Carrillo,2.Erik Thomas.Great team,
Explain all expenses before the pickup.
The staff at the U Haul site were fine and helpful. The on-line staff were somewhat rude and impolite. I won't be using your service in the future.
Staff was friendly and enthusiastic. Really good experience.
I found both Chris and Jennifer Eide to be very helpful, courteous, informative and friendly. I would certainly recommend to a friend.
Quick and smooth experience
This is the third time i have used this facility.
1. Have the order correct. This was to be picked up in Pullman WA. It wasn't going to be ready until 2:30 in the afternoon and I needed it in the morning.
2. Have fuel in it. The paperwork said 1/4 tank but it was on EMPTY. Not even enough to get out of town.
3. Have water in the radiator.
4. Have 24/7 service like you advertise.
5. Having the air conditioner work. It didn't work for more then 1/3 of the 30 plus hour trip.
6. Actually go over the condition of the truck and not rush. Have adequate staffing would help.
7. Have the general manager answer her cell phone….couldnt leave her a voice mail because it was to full. I had to text.
Very helpful and professional staff, worked promptly to get the truck available quickly
The air conditioning went out in the truck after only 30 minutes of driving.
It was a very hot eight hours.
staff were EXCELLENT! very helpful & great attitudes.
Bobbi provided excellent customer service! I highly recommend this uhaul location.
It is always a pleasure using this facility. Staff is friendly and helpful.
Employee at the counter was very friendly and she made us feel welcome
Very good helpful service, thank you
We called ahead of time and reserved a trailer. We only called one hour ahead of time. Guess what we show up and NO reservation. The person at the counter said we must have spoke to the 800 service, not a big deal, but that should not happen. We rented the trailer and it cost about $9 more than the reservation, but that shouldn't happen either. It was a Sunday morning, so there wasn't a lot of staffing, overall it wasn't bad but renting a trailer for one day isn't exactly rocket science is it.
Employees were very friendly and helpfull.
I was in and out with in a few minutes. Very organized operation.
It was extremely organized and very efficient during this process of picking up the truck. The best we have ever had. Great job.
You need to provide a storage list available for people so they don't think every size is available and you're stuck finding other accommodations for items you can't fit into storage... And who wants to have to go up a flight of stairs to use a storage unit..... DUMB DUMB!!!!!!!!!!!!
I can not think of anything that needs improvement
good service and no problems
Staff here very friendly and responsive to the needs of their patrons.
The manager here was very humble did not even know it was her until later. Very helpful and friendly to all patrons.
Quick and simple. Great value great help
I rented a 6x12 cargo trailer for a 13 vacation trip to the Oregon coast. It was very handy except for the parking was very limited. Trying to move that thing around on uneven level ground stunk! You really need to add a tongue wheel. Also. Theft was always a concern. All the trailers should have hitch locks to slow down thief's from driving off with all your stuff.
This location and franchise was the only positive part of my U-Haul experience and move, though I had to work at locating and switching from the original U-Haul location in Spokane to discover it. Also, the N. Division franchise attempted to deceptive practices, which I easily caught them out at.
Based on my overall experiences with U-Haul during my move from Las Cruces, NM to Spokane, WA, would state that U-Haul has developed serious problems since I last used your services a decade or so ago, and except for the franchise I attempted to use in Las Cruces, as well as the final franchise I found in Spokane Valley, all the rest of the franchises I dealt with deserve to have their franchise licenses pulled. As for those I was forced to deal with in your Traffic Department, someone (or several) deserve firing.
Great service with the first part of my trip. Haven`t returned the truck yet so can`t rate that part yet
The customer service agent spent a lot of time helping get my lights to work. He gets an A+++.
Jen Eide was very efficient, professional fast! Great service. Thank you.
To hell with U-Haul and a 200 character limit this franchise is the only thing good about my recent use of U-Haul to move from NM to WA
The pick-up and drop-off sites were great. However, the ordering/scheduling process was terrible! I was in Pullman and paid extra to rent a truck from that location to Seattle. However, I found out the day before that I was required to drive all the way to Spokane to get a truck. The phone reps were very reluctant to reduce my rental rate to the normal Spokane-Seattle rate and were completely unsympathetic to the gigantic inconvenience of having to spend 4 hours picking up a truck the day before I moved. I understand that trucks may not be available in Pullman at all times, but you know that well in advance so you need to adequately warn your customers with WEEKS of notice, not one or two days. And saying "your preferred location may not be available" is not enough. That does NOT communicate that you might have to drive hours away to pick up a truck. And then to assume that I would be happy to pay the extra cost of a Pullman rental is exceptionally poor customer service.
Organizing the wait line with arrows or enter here signs.
Thank You! I had a great experience, and it was so helpful in moving my elderly mother.
Your personnel at this location are very helpful and efficient. The storage unit is convenient for loading.
I rented storage units over the last year. Always clean, always well lit, hours great!!!
Every thing was really good, They were at work on Memorial Day. We really appreciated the quick turn in and the very professional staff at turn in on Monday.
I use this location a lot and am always happy with the service.
Very helpful and professional. What a GREAT experience. Highly recommend!!! Will definately use again.
5x9 Trailer was a great trailer, really well designed.
My uhaul experience was wonderful. Ryan Clinch was very helpful in helping me reserve my uhaul truck in the beginning all the way through to the end when I had to check it back in after I was finished. I will defiantly reccomend this uhaul store and Ryan to anyone I know who is needing to rent anything from uhaul .
I made the reservation with a person and they agreed to honor the budget discount of 20% in Spokane yet Sunday when I picked up the truck the lady was rude and said the call center may have agreed to this but I could go some where else as she would not honor the coupon. I would have gone elsewhere but I had help waiting and no other reservation. I will contact the better business bureau Promise!
Quick and helpful service.
There was a leak in the roof , several boxes got soaked and some furniture damaged from the water.
The guy that assisted me spoke very quickly when he was explaining things pertaining to the rental. I had to ask him to repeat them. As customers are being asked questions about the rental, he should slow down.
We made our reservation online. We read that U Haul would refund $50.00 if we could not get our trailer from preferred location which was mid town in downtown spokane. We were told we had to drive all of the way to Post Falls Idaho to get our trailer and the storage place in post falls did not even open until Noon. I asked if there were any other options and they said no !!! I finally found some one that would help me and we were able to get our trailer at the Sprague location in Spokane. I am disappointed that I had to spend over an hour of my time trying to get the trailer figured out. Then they would not give us the $50.00 refund for not having the trailer at our preferred location. U-Haul is not an honest company to work with. Shame on you !!
Did their best to provide whatever info they could to help us deal with the original site regarding the lack of gas in the gas tank.
Good experience, counter could have used more help to shorten the wait
They should have checked that tire, it showed signs of long- term wear.
Jennifer and Jen, even though the location was very busy, took time to take care of us. Could not have been any nicer. Very knowledgeable and professional. Gave Excellent Customer Service!
The manager who helped me was awesome! Five+ stars! Thank you!
We have used this location a number of times and they do an excellent job I all aspects
I made a reservation online and the truck was waiting to go when I arrived that morning. When I returned the truck there was a short wait while they checked the odometer and all, then we were done and I got an email on my phone with a receipt. Simple, fast, courteous.
The truck was clean but it needs some work. The seat belts need to be replaced. The employees were very helpful and friendly.
The associate who took my rental return acted very rushed even though I arrived back prior to the rental return time. He was reluctant to even check the rental back in that night, asking if he could leave the paperwork on the counter for the morning crew to check in and was not happy when I requested that he check it in that night. His coworker started turning off internal lights within a minute of closing time, making the return transaction seem very unpleasant.
Jennifer runs an excellent location with a helpful and knowledgable crew. It is my favorite U Haul facility.
Clean and fast. I was in a hurry to get to an appointment and I was handled very quickly and professionally.
Truck and equipment return was handled quickly.
Jessica was super nice and helpful. This has been the best moving experience I`ve had in the past 20 years. I would definitely recommend Uhaul to my friends.
the staff here was very cranky today and they did not want to take the 26 foot truck that I had rented because they had too many on their lot I was about 1 hour late with my return and they charged me for a full extra day for the truck
When you have an appointment for pickup, you go outside to hook up your trailer, then you come back in and are at the back of the line!!! There should be more than one person at the counter! After hookup, you should be able to come inside and complete paperwork. It would help if the paperwork was completed prior to pickup. Perhaps paperwork and payment could be already completed so you could drive off after hookup!
Excellent communication, caring attitude and overall smooth transaction. Thank you sooo much Jessica!
I'd say everything was just perfect and I'll be coming back in the future for my storage needs. Service was quick,easy and customer service was awesome. Thanks again!
I was impressed by the speed at which the transaction occurred. I was anticipating being at the store much longer than I was. Well done!!
all was good, not much improvement needed.
The leadership and assistance was outstanding. My reason for leaving was the rule about storing ammunition. My other concern was the lack of suitable/secure ceiling for the top level storage areas.
Jessica the manager of the Pods at the East Sprague store was wonderful. She was professional and helped us throughout our move. Even months later she remembered us and asked how our move had been.
Units were very small, it took 2 units just to empty the 6x12 trailer. We had to scramble to find another storage facility, there was no way we were going to fit 17ft truck into those 2 units.
Fantastic service and accommodation! Great location, staff, and security. Definite recommend.
Well maintained, well staffed, friendly and helpful. There has been some real improvement there over the years, as my-ex wife and I have used this branch of U-haul. Good manager.
Will use again.
The boxes do not look very sturdy. I wonder if it will hold together through shipping and repeated forklifting, etc. I don`t have enough experience with it to recommend it.
I had to release the tension after dealing with the staff at this location by writing a very animated essay on my experience. I will think thrice about choosing U-Haul.
Very nice staff and very helpful.
I never reported how great JENNIFER EIDE was to make my move happen on short notice. With just a few days to get/load the box at my father`s, her extra efforts made it happen. Thanks J.E.!
While I`d recommend u box based on the Spokane experience, my experience with the Juneau store was entirely different. They delivered an empty box then tried to blame me for the miscommunication.
We called with 24 hour notice, half the time our request was never given to the representative from the call center. We submitted a complaint but never heard back.
very friendly and efficient staff facility was nicely kept
concern of cost of storage facility after 30 days. phone rep said 49.00 in store sign says 49.00 but my contract says 74.00 due after 30 days? My unit is a 8x10 and I declined any extra insurance..
Customer service was great...
The U-Haul facility in Everett, WA was the worst in customer service that I have ever come in contact with. I would NEVER go to the Everett, WA locatioon EVER again, and I would tell anyone that!
I Specifically asked for a Ground floor unit because of the piano and was assured that one was available. Because of the stairs, my bill from the movers was $44 higher than originally quoted.
The East Spokane location was great with no complaints about the staff or the service. The box was cheaply made.
Our delivery to Texas was delayed by a WEEK Will NEVER use a UBox again.I could have driven a Uhaul truck for less than the price and had my household items when I arrived.
Staff was friendly, but unable to track a box. Box was delivered 10 days later than due date listed on the u-box. Contents were in good condition. Will recommend if someone has time to wait.
Access card did not work once, had to stand in line a lot.
U-Haul made our moving and storage needs very safe and convenient. Thank You for your outstanding service.
Though the delivery was late due to a busy day, the staff were very helpful.
I was charged an illegitimate lien and couldn`t get ahold of staff - appallingly shameful. The manager should slam her head on her desk repeatedly until useful customer service ideas somehow emerge.
Great customer service in Huntington Beach, CA and here in Idaho. Thanks Girls!!! Yes, these were girls that took care of me.
Due to Jen Sprague store experience,NEVER do this again! Filed a complaint with full details. A lot of good that did. WILL NOT RECOMMEND
This has been, by far, the worst experience and worst service I have ever experienced!
My experience with this location was excellent.
When Spokane took over, it was excellent, otherwise, it was a disaster! Call for more information.
Why don`t you state at the beginning of the questionaire that it had to be short?
Trying to get hold of someone to pick up the empty boxes was the only difficulty we encountered. The rest of the experience was excellent.
Despite issues with the office shipping my U-Boxes, the staff at the Spokane office were incredible! Jessica and Eddie made sure my boxes were loaded and ready to go! The whole staff was fantastic!
Everything was great. The staff in AR and WA were very friendly and helpful.
Over-priced. Where`s the underline button. Way over-priced. This facility needs a remod like the CDA location.
No complaints re facility, but 4x in 7 yrs they put an unauth. Pmnt thru my acct. Once they charged my sisters CC which had been used for a one time payment only yrs before. that is so illegal!
We were treated very well and given lots of extra help when needed. I highly recommend them to to others
very disjointed, disappointing. corporate website and stores pricing did not match up. extra trips, hrs to adjust. want 1 overall price - not confused by multiple prices and payments.
The 10 day move-out notice for a storage unit feels like a legal fine print trap to take money for services not delivered if they show up to move out near end of month.
Limiting this to 200 characters is ridiculous. Your service sucks. 208 806-0760
Delivered over 4 hours late put on hold several times after talking with 7 different people and phone calls. Terrible experience!!
Service was terrible, I lost a job offer because I couldn`t move on time, I couldn`t get help I called for 4 days. Still had to pay for delivery of the uboxes. Lost money. I hired another mover.
Very helpful and considerate staff.
Courteous and professional staff.
We liked the u boxes but did not like having to drive a long time to get to a warehouse facility.
The staff at this location was very helpful and professional.
This was the single worst experience I`ve had with any company in my life. Not only was my debit card charged prematurely that caused my accountant to over draw.
My disappointment was my original online reservation for a storage unit did not meet what was actually at the facility. The other downside was there was no freight elevator for second floor units.
Eddie the manager was the rudest person I ever met, we used Budget to move our stuff out, would NEVER use u-haul again. False advertising.
Every one was very helpful and friendly
Everyone was very nice and helpful. t
They knew who you were hen one came in which was great.
I felt the manager and staff we worked with went out of their way to make sure we had a good experience. Thanks.
The General Manager Eddie was very helpful and even offered us a discount on a truck rental. I will gladly think of you, U-haul next time I need your guys services. Thx you!
Edmund the manager was extremely kind and helpful
Very helpful and attentive staff.
Never had any issues and staff were always helpful
The gm sould be promoted at once
he has created a culture of service
for that store
U-Haul was very curteous and always helpful from the time we first used the facility starting in 10/05 thru 8/12. It was a rich and rewarding experience for us.
Rev. Eugene W. Wright Sr.
The people that helped us both in NE and in WA were excellent. The only bad thing was the box was late in arriving.
The only inconvenience was needing to deliver an empty U-box from the valley location to mid town. Beyond this I was happy with the services.
It took 2 weeks for someone to call me back. One of our boxes was bashed in and ruined our TV and entertainment center.
one lock bracketoff the box, same box the upper/lower brackets open. Can`t open brackets on top on other two boxes and bottom bracket on both were not closed. Lock brackets on those two intact.
The UBox system did NOT perform as advertised. My box was not inventoried in a timely fashion, and despite being here for two weeks, I have not been able to get it delivered.
More training and follow up on when, where, and how u boxes are delivered, set up and stored.
Everyone was helpful and accomodated my needs.
All of the workers were either to busy to help me, or didn`t have the training required to solve my problem.
No one returned my calls. Took forever to be delivered, then they wanted to charge for a second month! Also, lock got battered, door was slightly off its frame made closing securely hard.
Britini was helpful, professional and made sure that everything went well. Very good experience because of her expertise!
Online I reserved an 8x15x7 unit on the FIRST floor. Upon arriving, I was told that I had to have 3 units that were 4x10x7 UPSTAIRS floor and there was NO ELEVATOR!
had problems on the pick up end in Ogden, UT. The Spokane locations was good to work with and very helpful
Brittni was great! Very helpful and flexible with timing for delivery something critical to my move.
Everyone there was very helpful which is always nice when your moving to a new area. Well kept and staff always would say helo.
i WAS VERY SATISFIED WITH THE SERVICE THAT I RECIEVED.
We are very pleased with the U-Box experience. Staff in Spokane was extreemly good.
Helpful and friendly. Will use again
I never stepped foot in this unit. cancelled res at drop off time.
take me off the list or the next time you hear from me it will be through the bbb
Britni Bohara was awesome. Best customer service to make our move stress free. Thank you Britni!
The service was fine and the prices were reasonable.
Ubox is a lot cheaper than the other competitor`s out there! The only thing is they are not that big! All the Uhaul staff was very helpful and answered all my questions and concerns.
The driver was still upbeat even though she had to deliver my box in the pouring rain.
loved the indoor loading bay and carts. I am a 61 year old female, and it made life much easier! The gal at the desk was great, too. Like that it`s not male dominated.
They were very helpful and knowledgeable
This review box is a joke! DO NOT USE UBOX! THEY ARE FLIMSY AND A JOKE! Go with another company!
The staff was super helpful.
was delayed a day because of car trouble, and everyone was accommodating. Also, they had to empty storage boxes out of bay, and did, and unhooked and made things much easier.
Ed was very helpful and friendly, and even told me the best route to get to my new apartment. The whole experience was as good as I could have asked for.
Eddie and his employees have been very helpful.
It is impossible to list the problems, of which there were several, in 200 characters.
Brittany was great! No problems and I`m so happy everything was there on time and my stuff was in the same condition as when I packed it.
There was an absolute lack of follow through. The billing was THE WORST. I will discourage friends and family from utilizing U-Haul storage in the future.
I had my storage space for eight years and never had any problems.
Overall, ubox is a good deal for moving.
Britni Bohara was exceptionally nice did an excellent job. Even though the lawn was wet she didn`t leave a mark, WHAT a driver.
The staff was always friendly and helpful. The facility was always neat and tidy. I can tell the manager is proud of the location he manages.
Free storage but the unit wasn`t big enough to hold the contents of the truck and it wasnt even full
Out of the 3 U-Haul location I dealt with during my move this location was head and shoulders above the rest in the quality of their staff.
Britney is an awesome employee and was very helpful! She is the reason I would recommend U-Haul storage.
EDDIE DID A GREAT JOB EXPLAINING THE FACILITIES TO ME.
The staff was nice and friendly. The staff helped over the phone to give me directions because I got lost and since I was running late they stayed after they were closed to help me.
Britni was very friendly and helpful. The box arrived exactly when she said it would and she set it up just right for us. I would highly recommend this service to all my friends and family.
This experience couldnt have been better. thank you so much!
Britni was very helpful and your facility was very convenient.
Doors need to be attached better and better communication with other stores.
My experience was good. Everyone was very helpfullw
the lighting in the storage unit was poor while inside you couldnt see anything. thats the reason for the no on the questions.
The Spokane WA guys did a great job. Very nice facility.
I have used UHaul many times in the past and have been very happy with your national service. This has been my best experience ever. You guys keep getting better. Congrats
U-box delivered 11/29, picked up 12/6, was told box would be arriving by 12/15. As of 12/14 no idea where box is or when it will be delivered. Absolutely terrible customer service. Do not recommend.
We had a great experience
Very fast, friendly, and professional service in Spokane, and again in Memphis! Thanks! Will recommend!
Was very handy and staff were helpful.
Person who delivered unit said she`d pick it up by 3:00pm if we called no later than 2:30. We called her at 2:20 and she said Sorry, no can do. Our U-Box will be sitting IN THE RAIN all weekend.
UBOX was great for moving. It was after and being charged for a monthly rate, when I only signed for a move. And the customer service from Britni has been absolutely horrid.
I rented a space there for 4 years and virtually had no problems. Waiting in line was inconvenient sometimes.
Overall it was nice. The hours could have been longer allowing access to those of us that work.
When I needed a third box it was delivered very quick. Happy with the service.
Enjoyed working with Britni, very professional and on schedule!!
Britni from the Spokane office was efficient, friendly and on-time. However she was incredibly hard to get in contact with. The service was great!
Trucks were nearly always parked in front of our outside storage unit. Even though employees saw that we were moving stuff out no one moved the trailer that was in front of our storage unit.
We were given incorrect information concerning access to facilityWe were told it was available 24?7 but its only open 8 til 4.
For us, the box was too small and priced higher than PODS. The staff could not have been more patient, kind, and helpful though, and we truly appreciated their service!
Overall this was a fine experience however, there were times when the top level staff seemed short with me, the customer. I understand stresses of a job but, your `rainy day` needs to be your best day
Manager Amy was fantastic - thanks so much!
Britni was amazing and so helpful to work with! This will be the easiest move ever! I highly recommend this service!!
This was an outstanding solution to an unexpected moving problem. The representatives on both ends of the process were very warm and friendly. They were prompted to deliver out U-Box.
Thank you for everything!
Kept my stuff there for over 2 years. Great place, no problems. Nice having climate control.
I was very impressed with the professionalism of the people I delt with. A very good way to move!
I thought everything was great and the staff was very helpful and informative.
Staff was great and very friendly
All the people I dealt with were all very helpful and polite, Very well run facility, it was short term for me but very valuble and rates were competitive and reasonable
Amy, the manager, was extremely helpful and customer-oriented.
The guys are very polite and professional.
Only had one time when I was unable to access the storage unit due to both bays being occupied. Lights inside the storage unit would have been nice too.
Everyone at the Sprague center was very helpful. The employee at Elko Nevada Stor-All, Jon Coshway, was particularly engaged, and did an excellent job.
Would be nice to have lighting in the individual storage unit.
Amy and her staff were great, I had no problems all iteams were secure at all times. They had a small flood there and even called to get permission to check room for possible damage. thanks Amy
have just rented unit - will see how it