Customer Reviews for U-Haul Moving & Storage of East Spokane
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of East Spokane
I drove my 14 ft truck 27 miles and had to put in 5.5 gal to get "back" to a full tank. This means that either I got 4.9 miles to the gallon in a truck that is supposed to get 10 mpg, or it wasn't full when I got it even though the gauge said it was.
The staff is not attentive. I waited more than 10 minutes for someone to help after they acknowledged my presence. This rude and annoying. Staff is clearly not trained in customer service.
Reserved the vehicle in advance and everything was in perfect order. Check in/out was a breeze and quick.
Just give them the same great service/information/suggestions that we received. They made our project so much more doable!
This is an excellent uhaul dealer! Each staff member was fantastic to work with, professional and courteous .
The variety of shipping supplies was great and well organized.
Doing business with this dealer was a great experience!
My car dolly was muddy when I picked it up.
The guy working at 2pm when i picked up the car dolly was very helpful and friendly--- I was out of the store with the dolly i needed, safely hooked up to my truck within 10 minutes. Awesome service, thanks
Best U-Haul store I have ever been in. Keep up the good work.
More ten foot trucks available would be nice!
At times a shortage of available staff causes extended wait times.
If I knew that we wouldn`t get any of our rent for moving out early. I would have been out sooner. Talk about a dick move.
Overall it was a good experience. The only issue was the truck roll up door was frozen shut. I discovered it on inspection but it should have been corrected before I got the truck. Minor inconvinience.
Make customers a bigger priority. Currently, getting coffee and stirring in ingredients is WAY more important than waiting on customers. I was the only customer in the store, but was made to wait for an employee coffee break.
Location was good, very nice staff. Truck was a piece of junk! The door was hard to open, when driving at 60 mph the truck shook so hard it scary. Broken glass in the back of the truck when I got it.
I understand its a moving truck but not a pleasant experience at all.
You need to put jacks on your trailer tongs. Trailers have to be dropped from pickups to load using a ramp.
Fast, excellent services. Friendly staff.
Rented a 20' truck, car carrier, and a 12 ' trailer to tow behind my pickup. The people at the Spokane Valley store were knowledgeable of the equipment, friendly and hard working. The people at the Las Vegas Valley store were also knowledgeable, hard working and friendly. U-HAUL has done a fine job. Hope you pay those people well.
Great location. Extremely easy to get in and out. The checkout process was a breeze.
staff were polite and helpful, would use U-Haul again
I rented a 26' truck for a long distance one way rental the only reason I chose uhaul over their competitor was the fact that I was promised a newer well maintained vehicle with low mileage so I wouldn't have to worry about a safe vehicle as I am a female traveling alone. When I picked up the unit first off it was filthy dirty inside and out and had damage all over it with almost 100k miles. It certainly was not a newer vehicle. It was daylight when I picked it up and daylight when I left but by the time it had gotten dark outside I had no visibility as the headlights didn't work and they pointed to the ground and to the right so I couldn't see in front of me! It made it for very dangerous driving conditions. The front end porpoises the whole way felt like the front end was going out and the drivers window didn't seal so wind blew in the entire time! It was a very bad truck that had not been maintained at all! It was unsafe and unfit for driving.
The utility trailer was perfect for the job I had. The experience was excellent from start to finish.
I would really like to see some kind of rewards program for returning customers and returning shoppers of products. But the prices were great couldn't argue with that.
Customer service was good and employees were working very efficiently, despite seeming a little short handed.
Poor customer service. Quote wasn't respected
maybe offer to review the equipment with the customer? i.e. whether the side mirrors are readjusted manually or electronically, where the various controls are, etc.
This location is excellent. They are quick and efficient. That's more than I can say for the other locations I have used in this area. There is a Uhaul contractor two blocks from my house and I would rather make the drive out to Spokane Valley to rent from this location.
The gentleman at THIS drop off location was a big help. He was a little surprised that I showed up with a uhaul and keys but no contract. Iexplained the guy at my pick up location was busy eating breakfast at a local cafe and just handed me the keys.
Very professional crew! They were very helpful!
I have always had excellent customer service. Helpful, always with a smile.
When using a U-Haul contractor on a previous service we paid less per mile that at this location. There was also a significant wait time to be checked in and the service person seemed rushed and somewhat abrupt.
very nice place to do business
Everyone that helped me on such short notice from the telephone making the reservation to the in store contact was great! I was handled with a smile by each employee that I was impressed there wasn't one sour apple. Thank you Uhaul team and God bless
On Sunday, the blond fellow was absolutely not helpful. Finally Jennifer steped in and helped out. He just did not have any skills for customer service.
Excellent customer service! a+
Busy Saturday am, but check in and service was still very efficient. Would definitely use again.
Very knowledgeable and helpful getting the trailer set up for me. Equipment available even after I changed the size of the trailer.
Thank you for the quick and friendly service today! You made moving my grandfather an easy task today.
Had nothing to complain about. Everything was as explained by clerk. Thank you.
Super quick and easy drop off.
Everyone at this location was prompt and professional especially the lady at the front desk.
The gentleman who helped us at the counter was very rude, almost cancelled our reservation and went some where else. The truck was great and the price was great.
COSTOMER SERVICE WAS VERY SKETCHY, EVEN THOUGH CONFIRMED EVERYTHING PRIOR TO PICKUP. tHEY WERE RUDE AND DIDNT SEEM TO CARE ABOUT WORKING IT OUT
The process was so quick and effortless. Have used them in the past and will continue to use them if needed again.
Really busy 1st thing in the morning, seemed a little short handed personnel-wise.
Great service, friendly and helpful staff, clean and well-maintained equipment, no problems. A pleasure to do business with!
Our truck was filthy, had to stop on the way to load and wash the windshield and the trailer was old and rusty. One tire was worn to the wear bar. We are happy we made it without a failure. Most employees were very good to work with other than one that was a real pain. Thanks to one of his co-workers that came out and excused him and finished hooking us up.
Yes, everything was great. I was very surprised at the low rate for the 6x12 trailer. The trailer handled amazingly well from Spokane, WA to Corpus Christi, TX. I would recommend this to any of my friends.
It was a busy Saturday morning and the desk guy was great. Also, drop off was really easy, took no item at all.
Have the truck ready to go when the customer has gone online to expedite the pick up process
for what we did it was very expensive
The clerk was very helpful and friendly
Have tanks FULL upon pick up so that doesn't have to be the first thing you have to do when picking up the truck
I hope u actually read these , but I doubt it ...got truck , after starting too load found heavy grease in bed , inside windows filthy, spent 45 minutes cleaning truck before could use .....
The employees were rude and unfriendly. The regional manager was SCREAMING at employees. Everyone that worked there seemed extremely unhappy. I will go rent a Ryder truck in the future.
I have rented from this location twice now and both times the desired equipment was available, ready for pick up, and well serviced. the staff was always professional and friendly. Overall, a positive experience.
The efficiency of the staff was great! I was out the door in 15 minutes! I'll be back!
The 4 x 6 cargo trailer was quite old, faded, dented and worn. The tires were in very good condition for my 1,600 mile trip, but the exterior of the trailer definitely reflected its age. When does very old equipment get removed from service?
I've used U-Haul twice this summer both transactions have been seamless. A big thank you to U-Haul. :)
After putting $130 in gas before we dropped the uhaul truck off, we were charged for more gas because they said they had to put $40 more in gas. I don't believe the truck could hold that much gas. The tank was not full when we received it and we filled it to the level it said on the contract. I am not pleased with the service from uhaul that I received on this lease. I have used uhaul many times in the past with a satisfactory experience. After this lease, I would think about using someone other than uhaul.
Nothing the guys got me in and out.. great customer service
Staff was extremely helpful and friendly.
Great service. & product knowledge
The truck ran poorly. 5 MPG!! Steering wandered all over the road. Would have been frightening if it was an out of town move!!
Didn't have the size truck I wanted. I placed my order a week prior to when I would need to use it!!
Some of the tow dollies had cracked tires. I chose one with good tires and the attendant did a light check and didn't even bother to actually look if everything was actually working. The right tail light wasn't working when I left for my trip. It was 4:30am and there was nothing I could do about it, luckily I didn't get pulled over.
Get rid of the motorcycle trailers that were made in 1985.
I have three complaints:
1.) It took almost 30 minutes to pick up the trailer due to only one person working at the location.
2.) I inadvertently picked up the trailer at this location but my reservation was at another location. The person who helped me did not bother to cancel the other reservation. Uhaul central called me later in the day to ask if I was going to pick up the trailer.
3.) When I dropped the trailer later the day I rented it the trailer was not immediately checked in. I was called the next day and asked if I still had the trailer. I said that I had returned it the previous day. The person calling said that she would go try to find the trailer on the lot,
Generally, just kind of sloppy beginning to end.
Overall experience sucked. 1st off my original reservations were to pick up on n. division st. But dolly was stolen and had to go out to the valley to pick up the following day. Was given a dolly missing the the spring lock for the ramp so as soon as I get on freeway the ramp is dragging on road had to go back to location and swap for a new dolly. And when returning the dolly I had to return to valley way out of my way because you could care less that my primal reservations were for the north spokane was told I would be charged extra to drop off at n. division. Never again will I rent or refer to uhaul biggest waste of a customers time!!!!!!
Possibly more counter help.
Great customer service. Quick checkout.
Place was well kept, staff was not helpful especially when i called and had a question over the phone
Provide a ramp to up units in addition to stairs. Stairs caused us to change to another facility.It was not convenient for one car at a time in loading area.
The movers improperly stored my stuff, my microwave fell out the back when it was opened. unacceptable mistakes, will not use again.
Was a very good experience all around. Both moving in and out were both made simple by the loading dock. I would use U-Haul for all my future needs.
Great team.1.The owner in BoiseChinden Blvd.Also,2 employees in Spokane.1.Robert Carrillo,2.Erik Thomas.Great team,
This is the third time i have used this facility.
Employee at the counter was very friendly and she made us feel welcome
good service and no problems
Staff here very friendly and responsive to the needs of their patrons.
Great service with the first part of my trip. Haven`t returned the truck yet so can`t rate that part yet
Jen Eide was very efficient, professional fast! Great service. Thank you.
To hell with U-Haul and a 200 character limit this franchise is the only thing good about my recent use of U-Haul to move from NM to WA
I rented storage units over the last year. Always clean, always well lit, hours great!!!
Jessica was super nice and helpful. This has been the best moving experience I`ve had in the past 20 years. I would definitely recommend Uhaul to my friends.
The leadership and assistance was outstanding. My reason for leaving was the rule about storing ammunition. My other concern was the lack of suitable/secure ceiling for the top level storage areas.
Jessica the manager of the Pods at the East Sprague store was wonderful. She was professional and helped us throughout our move. Even months later she remembered us and asked how our move had been.
Units were very small, it took 2 units just to empty the 6x12 trailer. We had to scramble to find another storage facility, there was no way we were going to fit 17ft truck into those 2 units.
Fantastic service and accommodation! Great location, staff, and security. Definite recommend.
Well maintained, well staffed, friendly and helpful. There has been some real improvement there over the years, as my-ex wife and I have used this branch of U-haul. Good manager.
Will use again.
The boxes do not look very sturdy. I wonder if it will hold together through shipping and repeated forklifting, etc. I don`t have enough experience with it to recommend it.
I had to release the tension after dealing with the staff at this location by writing a very animated essay on my experience. I will think thrice about choosing U-Haul.
Very nice staff and very helpful.
I never reported how great JENNIFER EIDE was to make my move happen on short notice. With just a few days to get/load the box at my father`s, her extra efforts made it happen. Thanks J.E.!
While I`d recommend u box based on the Spokane experience, my experience with the Juneau store was entirely different. They delivered an empty box then tried to blame me for the miscommunication.
We called with 24 hour notice, half the time our request was never given to the representative from the call center. We submitted a complaint but never heard back.
very friendly and efficient staff facility was nicely kept
concern of cost of storage facility after 30 days. phone rep said 49.00 in store sign says 49.00 but my contract says 74.00 due after 30 days? My unit is a 8x10 and I declined any extra insurance..
Customer service was great...
The U-Haul facility in Everett, WA was the worst in customer service that I have ever come in contact with. I would NEVER go to the Everett, WA locatioon EVER again, and I would tell anyone that!
I Specifically asked for a Ground floor unit because of the piano and was assured that one was available. Because of the stairs, my bill from the movers was $44 higher than originally quoted.
The East Spokane location was great with no complaints about the staff or the service. The box was cheaply made.
Our delivery to Texas was delayed by a WEEK Will NEVER use a UBox again.I could have driven a Uhaul truck for less than the price and had my household items when I arrived.
Staff was friendly, but unable to track a box. Box was delivered 10 days later than due date listed on the u-box. Contents were in good condition. Will recommend if someone has time to wait.
Access card did not work once, had to stand in line a lot.
U-Haul made our moving and storage needs very safe and convenient. Thank You for your outstanding service.
Though the delivery was late due to a busy day, the staff were very helpful.
I was charged an illegitimate lien and couldn`t get ahold of staff - appallingly shameful. The manager should slam her head on her desk repeatedly until useful customer service ideas somehow emerge.
Great customer service in Huntington Beach, CA and here in Idaho. Thanks Girls!!! Yes, these were girls that took care of me.
Due to Jen Sprague store experience,NEVER do this again! Filed a complaint with full details. A lot of good that did. WILL NOT RECOMMEND
This has been, by far, the worst experience and worst service I have ever experienced!
My experience with this location was excellent.
When Spokane took over, it was excellent, otherwise, it was a disaster! Call for more information.
Why don`t you state at the beginning of the questionaire that it had to be short?
Trying to get hold of someone to pick up the empty boxes was the only difficulty we encountered. The rest of the experience was excellent.
Despite issues with the office shipping my U-Boxes, the staff at the Spokane office were incredible! Jessica and Eddie made sure my boxes were loaded and ready to go! The whole staff was fantastic!
Everything was great. The staff in AR and WA were very friendly and helpful.
Over-priced. Where`s the underline button. Way over-priced. This facility needs a remod like the CDA location.
No complaints re facility, but 4x in 7 yrs they put an unauth. Pmnt thru my acct. Once they charged my sisters CC which had been used for a one time payment only yrs before. that is so illegal!
We were treated very well and given lots of extra help when needed. I highly recommend them to to others
very disjointed, disappointing. corporate website and stores pricing did not match up. extra trips, hrs to adjust. want 1 overall price - not confused by multiple prices and payments.
The 10 day move-out notice for a storage unit feels like a legal fine print trap to take money for services not delivered if they show up to move out near end of month.
Limiting this to 200 characters is ridiculous. Your service sucks. 208 806-0760
Delivered over 4 hours late put on hold several times after talking with 7 different people and phone calls. Terrible experience!!
Service was terrible, I lost a job offer because I couldn`t move on time, I couldn`t get help I called for 4 days. Still had to pay for delivery of the uboxes. Lost money. I hired another mover.
Very helpful and considerate staff.
Courteous and professional staff.
We liked the u boxes but did not like having to drive a long time to get to a warehouse facility.
The staff at this location was very helpful and professional.
This was the single worst experience I`ve had with any company in my life. Not only was my debit card charged prematurely that caused my accountant to over draw.
My disappointment was my original online reservation for a storage unit did not meet what was actually at the facility. The other downside was there was no freight elevator for second floor units.
Eddie the manager was the rudest person I ever met, we used Budget to move our stuff out, would NEVER use u-haul again. False advertising.
Every one was very helpful and friendly
Everyone was very nice and helpful. t
They knew who you were hen one came in which was great.
I felt the manager and staff we worked with went out of their way to make sure we had a good experience. Thanks.
The General Manager Eddie was very helpful and even offered us a discount on a truck rental. I will gladly think of you, U-haul next time I need your guys services. Thx you!
Edmund the manager was extremely kind and helpful
Very helpful and attentive staff.
Never had any issues and staff were always helpful
The gm sould be promoted at once
he has created a culture of service
for that store
U-Haul was very curteous and always helpful from the time we first used the facility starting in 10/05 thru 8/12. It was a rich and rewarding experience for us.
Rev. Eugene W. Wright Sr.
The people that helped us both in NE and in WA were excellent. The only bad thing was the box was late in arriving.
The only inconvenience was needing to deliver an empty U-box from the valley location to mid town. Beyond this I was happy with the services.
It took 2 weeks for someone to call me back. One of our boxes was bashed in and ruined our TV and entertainment center.
one lock bracketoff the box, same box the upper/lower brackets open. Can`t open brackets on top on other two boxes and bottom bracket on both were not closed. Lock brackets on those two intact.
The UBox system did NOT perform as advertised. My box was not inventoried in a timely fashion, and despite being here for two weeks, I have not been able to get it delivered.
More training and follow up on when, where, and how u boxes are delivered, set up and stored.
Everyone was helpful and accomodated my needs.
All of the workers were either to busy to help me, or didn`t have the training required to solve my problem.
No one returned my calls. Took forever to be delivered, then they wanted to charge for a second month! Also, lock got battered, door was slightly off its frame made closing securely hard.
Britini was helpful, professional and made sure that everything went well. Very good experience because of her expertise!
Online I reserved an 8x15x7 unit on the FIRST floor. Upon arriving, I was told that I had to have 3 units that were 4x10x7 UPSTAIRS floor and there was NO ELEVATOR!
had problems on the pick up end in Ogden, UT. The Spokane locations was good to work with and very helpful
Brittni was great! Very helpful and flexible with timing for delivery something critical to my move.
Everyone there was very helpful which is always nice when your moving to a new area. Well kept and staff always would say helo.
i WAS VERY SATISFIED WITH THE SERVICE THAT I RECIEVED.
We are very pleased with the U-Box experience. Staff in Spokane was extreemly good.
Helpful and friendly. Will use again
I never stepped foot in this unit. cancelled res at drop off time.
take me off the list or the next time you hear from me it will be through the bbb
Britni Bohara was awesome. Best customer service to make our move stress free. Thank you Britni!
The service was fine and the prices were reasonable.
Ubox is a lot cheaper than the other competitor`s out there! The only thing is they are not that big! All the Uhaul staff was very helpful and answered all my questions and concerns.
The driver was still upbeat even though she had to deliver my box in the pouring rain.
loved the indoor loading bay and carts. I am a 61 year old female, and it made life much easier! The gal at the desk was great, too. Like that it`s not male dominated.
They were very helpful and knowledgeable
This review box is a joke! DO NOT USE UBOX! THEY ARE FLIMSY AND A JOKE! Go with another company!
The staff was super helpful.
was delayed a day because of car trouble, and everyone was accommodating. Also, they had to empty storage boxes out of bay, and did, and unhooked and made things much easier.
Ed was very helpful and friendly, and even told me the best route to get to my new apartment. The whole experience was as good as I could have asked for.
Eddie and his employees have been very helpful.
It is impossible to list the problems, of which there were several, in 200 characters.
Brittany was great! No problems and I`m so happy everything was there on time and my stuff was in the same condition as when I packed it.
There was an absolute lack of follow through. The billing was THE WORST. I will discourage friends and family from utilizing U-Haul storage in the future.
I had my storage space for eight years and never had any problems.
Overall, ubox is a good deal for moving.
Britni Bohara was exceptionally nice did an excellent job. Even though the lawn was wet she didn`t leave a mark, WHAT a driver.
The staff was always friendly and helpful. The facility was always neat and tidy. I can tell the manager is proud of the location he manages.
Free storage but the unit wasn`t big enough to hold the contents of the truck and it wasnt even full
Out of the 3 U-Haul location I dealt with during my move this location was head and shoulders above the rest in the quality of their staff.
Britney is an awesome employee and was very helpful! She is the reason I would recommend U-Haul storage.
EDDIE DID A GREAT JOB EXPLAINING THE FACILITIES TO ME.
The staff was nice and friendly. The staff helped over the phone to give me directions because I got lost and since I was running late they stayed after they were closed to help me.
Britni was very friendly and helpful. The box arrived exactly when she said it would and she set it up just right for us. I would highly recommend this service to all my friends and family.
This experience couldnt have been better. thank you so much!
Britni was very helpful and your facility was very convenient.
Doors need to be attached better and better communication with other stores.
My experience was good. Everyone was very helpfullw
the lighting in the storage unit was poor while inside you couldnt see anything. thats the reason for the no on the questions.
The Spokane WA guys did a great job. Very nice facility.
I have used UHaul many times in the past and have been very happy with your national service. This has been my best experience ever. You guys keep getting better. Congrats
U-box delivered 11/29, picked up 12/6, was told box would be arriving by 12/15. As of 12/14 no idea where box is or when it will be delivered. Absolutely terrible customer service. Do not recommend.
We had a great experience
Very fast, friendly, and professional service in Spokane, and again in Memphis! Thanks! Will recommend!
Was very handy and staff were helpful.
Person who delivered unit said she`d pick it up by 3:00pm if we called no later than 2:30. We called her at 2:20 and she said Sorry, no can do. Our U-Box will be sitting IN THE RAIN all weekend.
UBOX was great for moving. It was after and being charged for a monthly rate, when I only signed for a move. And the customer service from Britni has been absolutely horrid.
I rented a space there for 4 years and virtually had no problems. Waiting in line was inconvenient sometimes.
Overall it was nice. The hours could have been longer allowing access to those of us that work.
When I needed a third box it was delivered very quick. Happy with the service.
Enjoyed working with Britni, very professional and on schedule!!
Britni from the Spokane office was efficient, friendly and on-time. However she was incredibly hard to get in contact with. The service was great!
Trucks were nearly always parked in front of our outside storage unit. Even though employees saw that we were moving stuff out no one moved the trailer that was in front of our storage unit.
We were given incorrect information concerning access to facilityWe were told it was available 24?7 but its only open 8 til 4.
For us, the box was too small and priced higher than PODS. The staff could not have been more patient, kind, and helpful though, and we truly appreciated their service!
Overall this was a fine experience however, there were times when the top level staff seemed short with me, the customer. I understand stresses of a job but, your `rainy day` needs to be your best day
Manager Amy was fantastic - thanks so much!
Britni was amazing and so helpful to work with! This will be the easiest move ever! I highly recommend this service!!
This was an outstanding solution to an unexpected moving problem. The representatives on both ends of the process were very warm and friendly. They were prompted to deliver out U-Box.
Thank you for everything!
Kept my stuff there for over 2 years. Great place, no problems. Nice having climate control.
I was very impressed with the professionalism of the people I delt with. A very good way to move!
I thought everything was great and the staff was very helpful and informative.
Staff was great and very friendly
All the people I dealt with were all very helpful and polite, Very well run facility, it was short term for me but very valuble and rates were competitive and reasonable
Amy, the manager, was extremely helpful and customer-oriented.
The guys are very polite and professional.
Only had one time when I was unable to access the storage unit due to both bays being occupied. Lights inside the storage unit would have been nice too.
Everyone at the Sprague center was very helpful. The employee at Elko Nevada Stor-All, Jon Coshway, was particularly engaged, and did an excellent job.
Would be nice to have lighting in the individual storage unit.
Amy and her staff were great, I had no problems all iteams were secure at all times. They had a small flood there and even called to get permission to check room for possible damage. thanks Amy
have just rented unit - will see how it