Customer Reviews for U-Haul Moving & Storage of East Spokane
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of East Spokane
I purchased a wardrobe and they gave me the wrong size bar. Due to how far away I live from the store I was unable to get the correct one. The staff was very helpful even though the entire region had just experienced a severe storm and thousands of people were without power.
Very clean and orginized location, I pulled in to return my truck, and was greeted and welcomed with a smile. He than checked my truck and we went inside where I was given a receipt, he was very professional.
The young men who assisted me were very friendly and professional.This was the best experience I could possibly have. I would gladly recommend this location.
Always quick and reliable. Great place to rent from.
Went to drop off our rental and they would not except it because they had no room. We drove all over Spokane trying to find a place to except our rental. What a waste of our time and gas. Our next rental will be done at a different company.
Continue giving the great service they have been giving.
It would be nice if trailer equipment could be dropped off in more central locations.
This crew is friendly, efficient, and always makes the chore of hauling "stuff" a little bit smoother. I go out of my way to rent from the Valley location even if they don't have the exact equipment I want. You guys Rock!!
However, the rig I reservered was not what I got and used. The store was VERY busy for just one guy to run it by himself.
Quick return process. Very helpful.
Nothing, it was exactly what was expected.
The man Ryan was very good and very helpful. So polite and really listened to my need. TheTruck was in pretty tough shape, and I had to check a lot of damage that was not already marked with an X as you do on your equipment agreements. The only other thing that I would say is Vital, the inside windshield was so Dirty, a person could hardly see out of it with headlights coming at you during the night. I am being honest, to help you with taking care of the Customer, as I know is important to you.
I was not informed about shifting into overdrive by pushing in in the end of the gear shift. the truck would over rev before shifting.
Drop box -unable to locate- for after hours
The staff was very helpful and kind. I have a new favorite memory from my experience at the uhaul in Spokane Valley. On our way to Uhaul my 9 year old son was talking a mile a minute about all the things he was hoping to do, apparently in his lifetime, and my husband and I sat quiet. As we get out of the car and walk inside my son looks up at us and says, "I'll let you guys do the talking."
Very friendly and professional staff!! Excellent facility and location. We will use this place again!!
Everything about the rental and return was easy and smooth. The lady (manager) that helped me was very very efficient and pleasant.
Add trailer light plug requirements to confirmation email.
I did not bring the required adaptor(No one mentioned I would need it so I left it at home) and had to purchase one for $12.00. Good for you, not for me. I also carry more than adequate rental insurance for the rental of anything you own and will not rent from U-haul until the requirement to pay up-front for damages is removed from your contract. This to me is a scare tactic to get people to purchase your insurance. I will warn anyone that might ask.
Everything was simple, quick and straight forward. Service was excellent. I would definitely recommend this location and will use them again if I need another rental. Thanks
Great service and friendly staff.
Very exceptional experience. Still need one more truck which I will call for. Your people at this location area also amazing!
Nothing I can think of .............Thanks for the good service....EPF
Truck was dirty at pickup. Gas tank was not full. No one mentioned that there was a governor on the truck so I could not keep up with traffic.
They didn't hold the size I picked online, and the truck i was given ran like crap was not wanting to go on freeway without multiple noises so I was forced to take a long route and pay more
Friendly customer service. Hard workers. Top notch.
You have some new staff, I would recommend they are put through a training process before they are put on the job. Some staff showed frustration that they were asked to do a job and were not trained for it, but still willing to help.
Thank you. Good equipment, fast and friendly service. Very professional and thorough employees! 8- ))))))
I had to wait 45 minutes to check in the Trailer. Lack of trained staff.
Customer service was outstanding
great customer service ..nice guys
Smooth operation. They have their act together at this facility. Exceptionally customer oriented. We have been Ryder fans until our dealings with Uhaul.
Everyone was helpful and friendly. Thank you for getting my dad and I in and out so quickly!
The van had a piece of Styrofoam over the divider wall that obnoxiously squeaked constantly! I told the porter at check-in an he simply shrugged it off. Never had a problem at this location, but this rental didn't seem the same and check in wait was ridiculous.
The truck was not full of gasoline although it was rented as such...When filling the tank after use, I calculated only 4.4 miles per gallon for a 17 foot van. The van should have at least earned 10 mpg on flat level ground on a day in the 70's with a very small load. I TRUST this is not a profit center practice.
The guy who was working in the yard that got me the trailer was EXTREMELY rude. He acted hungover. He was cursing and swearing under his breath the whole time. When I was not sure where to park to pick up the trailer, he shouted where to go and made angry gestures. When I could not quite hear him as he instructed me to turn my vehicle lights on, he shouted angrily " LIGHTS". Seriously the most unpleasant employee I've ever come across. If I hadn't need the trailer immediately, I would have left and gone to another location just because of that one employee. The rest of the U-haul staff was pleasant, to their credit.
First time in 20 years of uhaul rentals that the van i rented was really nice to drive. It was mechanically maintained and actually really clean. Nice.
Very good presentation and service.
The mirrors are to lose. My left one kept moving to the point that I could not see to change lanes. This made it very dangerous to change lanes. Please fix this problem on the trucks. You dont want to get into a lawsuit over an accident .
Employee didn't know pertinent info about the tow dolly he was renting. This lack-of-correct-info from your employee will cause future renters of a tow dolly to damage the unit. Of course, the renter will have to "immediately" pay damages because of wrong advice from your employee. The insured value or the price you want a renter to "immediately" pay if the tow dolly is damaged is too much. $6000 for a tow dolly!?! Nothing like "immediately" taking advantage of a customer that may have had some bad luck.
Great service, great rates, will definitely be back in the future when I need a A good size truck/Van.
Dropping off the truck at this location was quick and thorough. No suggested improvements to note.
Everything was easy and fast. Thanks.
eberything went very smoothly from pick-up to return!
Everyone was great. No complaints.
The gas tank was only half full which I didn't appreciate but I had enough to do the job and the scale they supply so you don't over fill is nice. Otherwise, Courtious and helpful.
Quick service both pick-up and return. Could not ask for more.
thank you for all your help
Google reviews more accurate-Wildfire crisis 2015! Uhaul was a disappointment. Jennifer Eide-E 14505 Sprague Ave was able to pull in $43- for a defective rig that left the lot for 20 min. The truck was making noise, I turned around at Grocery Outlet and drove back. Jennifer smerked at charging me the $43-. Thank you Penske Truck Rental for your support with my Level 3 Evacuation.
Uhaul of East Spokane are rockstars in the service world! I go out of my way to use them as they consistently deliver warm, friendly, helpful, and extremely knowledgeable assistance every time i am there. I have rented from other Uhaul locations but have never found one that even comes close to the amazing crew here! You guys are Awesome!
This location has their act together! They were very quick and very organized at both the pick up and the drop off. Nice work ladies!
Very friendly staff. Great facility.
It was Saturday morning and only one (that I saw) employee was working. The wait was quite long, I would recommend heavier staffing in the heavier business days.
Easy on line order, pick up and drop off.
Friendly staff and just a great experience overall.
Great service. Truck was ready. They got me right in and out. Thanks!
Once again Jenn and her staff was great. I use this u-haul about once a month and i would drive 50 miles to this store rather that use a different place.I have never had a bad thing to say about this store. I dont know if its in the water or how Jenn motivates her workers but its working so dont stop...Once again keep doing what your doing.....
Your store manager was awesome! Jen Very helpful and quick / efficient / smart. thanks for your help
Great customer service....
Very knowledgeable and were able to answer all my questions....
We have always used UHAUL for our moving needs.....would not go anywhere elese.....
GREAT TEAM !!!!
The process to actually get the truck on moving day was a little cumbersome, with a lot of waiting.
Drop off was super quick and easy!
Our experience was amazing! We had an unfortunate situation preventing us from being able to return the truck on time and the ladies were very accommodating in working with us and making things a little less stressful through our very difficult time! Thank you from the bottom of our hearts!!
Jen is the best Manager she works her butt off to make sure the customer has everything they need.
I have used this store Before and everytime it is the best Customer service.
Always pleased with U-haul. Thank you.
final receipt had zero for total would have been nice to
have ending amount.
I used 23 miles and somehow had to put 8 gallons of gas in. Try checking the accuracy of your guaged. So...I guess I got 3 miles to the gallon? Not happy with this at all
Honestly the staff has there stuff together. I was in and out for both pickup and drop off. Have no complaints and the pickup I rented had 60 miles on it, was very happy :)
What fun! Over the years you have kept excellent employees.
Jen-- the manager-- was awesome and very helpful. Exactly the kind of manager id want working for me! She was great.
Great staff very helpful. Price per mile is over excessive
Your system of calling a central number rather than the store itself results in poor customer service. Your central support could not answer any questions and cost me a great deal of time. I will never return.
friendly agent while checking in, even after I challenged the gas level, and returning the truck was easy as young men were standing by. Great overall experience.
I will neagai EVER do business with Uhaul again
Everyone was friendly and helpful.
Only one bay to load and unload. Wait time to get in was very bad. Will not use this storage facility ever again.
customer service was very good and you have no idea how important that is. I felt accomdated and valued . Please pass this on.
I do wish I had known about the 2 levels and the distance from the truck to the storage area. The storage are was more than adequate.
Box was damaged in shipping, quality of box was obviously poor. Staff Jen, the manager was friendly and accommodating though and had good ongoing contact and customer service.
Shipment got to location early and in great condition.
Pain in the ass to deal with! Hate the call center! The instore manager was also not helpful
thank you for your service and your help. virginia e. pugh
Nice and clean storage units.
The staff is not attentive. I waited more than 10 minutes for someone to help after they acknowledged my presence. This rude and annoying. Staff is clearly not trained in customer service.
At times a shortage of available staff causes extended wait times.
If I knew that we wouldn`t get any of our rent for moving out early. I would have been out sooner. Talk about a dick move.
On Sunday, the blond fellow was absolutely not helpful. Finally Jennifer steped in and helped out. He just did not have any skills for customer service.
Staff was extremely helpful and friendly.
Place was well kept, staff was not helpful especially when i called and had a question over the phone
Provide a ramp to up units in addition to stairs. Stairs caused us to change to another facility.It was not convenient for one car at a time in loading area.
The movers improperly stored my stuff, my microwave fell out the back when it was opened. unacceptable mistakes, will not use again.
Was a very good experience all around. Both moving in and out were both made simple by the loading dock. I would use U-Haul for all my future needs.
Great team.1.The owner in BoiseChinden Blvd.Also,2 employees in Spokane.1.Robert Carrillo,2.Erik Thomas.Great team,
This is the third time i have used this facility.
Employee at the counter was very friendly and she made us feel welcome
good service and no problems
Staff here very friendly and responsive to the needs of their patrons.
Great service with the first part of my trip. Haven`t returned the truck yet so can`t rate that part yet
Jen Eide was very efficient, professional fast! Great service. Thank you.
To hell with U-Haul and a 200 character limit this franchise is the only thing good about my recent use of U-Haul to move from NM to WA
I rented storage units over the last year. Always clean, always well lit, hours great!!!
Jessica was super nice and helpful. This has been the best moving experience I`ve had in the past 20 years. I would definitely recommend Uhaul to my friends.
The leadership and assistance was outstanding. My reason for leaving was the rule about storing ammunition. My other concern was the lack of suitable/secure ceiling for the top level storage areas.
Jessica the manager of the Pods at the East Sprague store was wonderful. She was professional and helped us throughout our move. Even months later she remembered us and asked how our move had been.
Units were very small, it took 2 units just to empty the 6x12 trailer. We had to scramble to find another storage facility, there was no way we were going to fit 17ft truck into those 2 units.
Fantastic service and accommodation! Great location, staff, and security. Definite recommend.
Well maintained, well staffed, friendly and helpful. There has been some real improvement there over the years, as my-ex wife and I have used this branch of U-haul. Good manager.
Will use again.
The boxes do not look very sturdy. I wonder if it will hold together through shipping and repeated forklifting, etc. I don`t have enough experience with it to recommend it.
I had to release the tension after dealing with the staff at this location by writing a very animated essay on my experience. I will think thrice about choosing U-Haul.
Very nice staff and very helpful.
I never reported how great JENNIFER EIDE was to make my move happen on short notice. With just a few days to get/load the box at my father`s, her extra efforts made it happen. Thanks J.E.!
While I`d recommend u box based on the Spokane experience, my experience with the Juneau store was entirely different. They delivered an empty box then tried to blame me for the miscommunication.
We called with 24 hour notice, half the time our request was never given to the representative from the call center. We submitted a complaint but never heard back.
very friendly and efficient staff facility was nicely kept
concern of cost of storage facility after 30 days. phone rep said 49.00 in store sign says 49.00 but my contract says 74.00 due after 30 days? My unit is a 8x10 and I declined any extra insurance..
Customer service was great...
The U-Haul facility in Everett, WA was the worst in customer service that I have ever come in contact with. I would NEVER go to the Everett, WA locatioon EVER again, and I would tell anyone that!
I Specifically asked for a Ground floor unit because of the piano and was assured that one was available. Because of the stairs, my bill from the movers was $44 higher than originally quoted.
The East Spokane location was great with no complaints about the staff or the service. The box was cheaply made.
Our delivery to Texas was delayed by a WEEK Will NEVER use a UBox again.I could have driven a Uhaul truck for less than the price and had my household items when I arrived.
Staff was friendly, but unable to track a box. Box was delivered 10 days later than due date listed on the u-box. Contents were in good condition. Will recommend if someone has time to wait.
Access card did not work once, had to stand in line a lot.
U-Haul made our moving and storage needs very safe and convenient. Thank You for your outstanding service.
Though the delivery was late due to a busy day, the staff were very helpful.
I was charged an illegitimate lien and couldn`t get ahold of staff - appallingly shameful. The manager should slam her head on her desk repeatedly until useful customer service ideas somehow emerge.
Great customer service in Huntington Beach, CA and here in Idaho. Thanks Girls!!! Yes, these were girls that took care of me.
Due to Jen Sprague store experience,NEVER do this again! Filed a complaint with full details. A lot of good that did. WILL NOT RECOMMEND
This has been, by far, the worst experience and worst service I have ever experienced!
My experience with this location was excellent.
When Spokane took over, it was excellent, otherwise, it was a disaster! Call for more information.
Why don`t you state at the beginning of the questionaire that it had to be short?
Trying to get hold of someone to pick up the empty boxes was the only difficulty we encountered. The rest of the experience was excellent.
Despite issues with the office shipping my U-Boxes, the staff at the Spokane office were incredible! Jessica and Eddie made sure my boxes were loaded and ready to go! The whole staff was fantastic!
Everything was great. The staff in AR and WA were very friendly and helpful.
Over-priced. Where`s the underline button. Way over-priced. This facility needs a remod like the CDA location.
No complaints re facility, but 4x in 7 yrs they put an unauth. Pmnt thru my acct. Once they charged my sisters CC which had been used for a one time payment only yrs before. that is so illegal!
We were treated very well and given lots of extra help when needed. I highly recommend them to to others
very disjointed, disappointing. corporate website and stores pricing did not match up. extra trips, hrs to adjust. want 1 overall price - not confused by multiple prices and payments.
The 10 day move-out notice for a storage unit feels like a legal fine print trap to take money for services not delivered if they show up to move out near end of month.
Limiting this to 200 characters is ridiculous. Your service sucks. 208 806-0760
Delivered over 4 hours late put on hold several times after talking with 7 different people and phone calls. Terrible experience!!
Service was terrible, I lost a job offer because I couldn`t move on time, I couldn`t get help I called for 4 days. Still had to pay for delivery of the uboxes. Lost money. I hired another mover.
Very helpful and considerate staff.
Courteous and professional staff.
We liked the u boxes but did not like having to drive a long time to get to a warehouse facility.
The staff at this location was very helpful and professional.
This was the single worst experience I`ve had with any company in my life. Not only was my debit card charged prematurely that caused my accountant to over draw.
My disappointment was my original online reservation for a storage unit did not meet what was actually at the facility. The other downside was there was no freight elevator for second floor units.
Eddie the manager was the rudest person I ever met, we used Budget to move our stuff out, would NEVER use u-haul again. False advertising.
Every one was very helpful and friendly
Everyone was very nice and helpful. t
They knew who you were hen one came in which was great.
I felt the manager and staff we worked with went out of their way to make sure we had a good experience. Thanks.
The General Manager Eddie was very helpful and even offered us a discount on a truck rental. I will gladly think of you, U-haul next time I need your guys services. Thx you!
Edmund the manager was extremely kind and helpful
Very helpful and attentive staff.
Never had any issues and staff were always helpful
The gm sould be promoted at once
he has created a culture of service
for that store
U-Haul was very curteous and always helpful from the time we first used the facility starting in 10/05 thru 8/12. It was a rich and rewarding experience for us.
Rev. Eugene W. Wright Sr.
The people that helped us both in NE and in WA were excellent. The only bad thing was the box was late in arriving.
The only inconvenience was needing to deliver an empty U-box from the valley location to mid town. Beyond this I was happy with the services.
It took 2 weeks for someone to call me back. One of our boxes was bashed in and ruined our TV and entertainment center.
one lock bracketoff the box, same box the upper/lower brackets open. Can`t open brackets on top on other two boxes and bottom bracket on both were not closed. Lock brackets on those two intact.
The UBox system did NOT perform as advertised. My box was not inventoried in a timely fashion, and despite being here for two weeks, I have not been able to get it delivered.
More training and follow up on when, where, and how u boxes are delivered, set up and stored.
Everyone was helpful and accomodated my needs.
All of the workers were either to busy to help me, or didn`t have the training required to solve my problem.
No one returned my calls. Took forever to be delivered, then they wanted to charge for a second month! Also, lock got battered, door was slightly off its frame made closing securely hard.
Britini was helpful, professional and made sure that everything went well. Very good experience because of her expertise!
Online I reserved an 8x15x7 unit on the FIRST floor. Upon arriving, I was told that I had to have 3 units that were 4x10x7 UPSTAIRS floor and there was NO ELEVATOR!
had problems on the pick up end in Ogden, UT. The Spokane locations was good to work with and very helpful
Brittni was great! Very helpful and flexible with timing for delivery something critical to my move.
Everyone there was very helpful which is always nice when your moving to a new area. Well kept and staff always would say helo.
i WAS VERY SATISFIED WITH THE SERVICE THAT I RECIEVED.
We are very pleased with the U-Box experience. Staff in Spokane was extreemly good.
Helpful and friendly. Will use again
I never stepped foot in this unit. cancelled res at drop off time.
take me off the list or the next time you hear from me it will be through the bbb
Britni Bohara was awesome. Best customer service to make our move stress free. Thank you Britni!
The service was fine and the prices were reasonable.
Ubox is a lot cheaper than the other competitor`s out there! The only thing is they are not that big! All the Uhaul staff was very helpful and answered all my questions and concerns.
The driver was still upbeat even though she had to deliver my box in the pouring rain.
loved the indoor loading bay and carts. I am a 61 year old female, and it made life much easier! The gal at the desk was great, too. Like that it`s not male dominated.
They were very helpful and knowledgeable
This review box is a joke! DO NOT USE UBOX! THEY ARE FLIMSY AND A JOKE! Go with another company!
The staff was super helpful.
was delayed a day because of car trouble, and everyone was accommodating. Also, they had to empty storage boxes out of bay, and did, and unhooked and made things much easier.
Ed was very helpful and friendly, and even told me the best route to get to my new apartment. The whole experience was as good as I could have asked for.
Eddie and his employees have been very helpful.
It is impossible to list the problems, of which there were several, in 200 characters.
Brittany was great! No problems and I`m so happy everything was there on time and my stuff was in the same condition as when I packed it.
There was an absolute lack of follow through. The billing was THE WORST. I will discourage friends and family from utilizing U-Haul storage in the future.
I had my storage space for eight years and never had any problems.
Overall, ubox is a good deal for moving.
Britni Bohara was exceptionally nice did an excellent job. Even though the lawn was wet she didn`t leave a mark, WHAT a driver.
The staff was always friendly and helpful. The facility was always neat and tidy. I can tell the manager is proud of the location he manages.
Free storage but the unit wasn`t big enough to hold the contents of the truck and it wasnt even full
Out of the 3 U-Haul location I dealt with during my move this location was head and shoulders above the rest in the quality of their staff.
Britney is an awesome employee and was very helpful! She is the reason I would recommend U-Haul storage.
EDDIE DID A GREAT JOB EXPLAINING THE FACILITIES TO ME.
The staff was nice and friendly. The staff helped over the phone to give me directions because I got lost and since I was running late they stayed after they were closed to help me.
Britni was very friendly and helpful. The box arrived exactly when she said it would and she set it up just right for us. I would highly recommend this service to all my friends and family.
This experience couldnt have been better. thank you so much!
Britni was very helpful and your facility was very convenient.
Doors need to be attached better and better communication with other stores.
My experience was good. Everyone was very helpfullw
the lighting in the storage unit was poor while inside you couldnt see anything. thats the reason for the no on the questions.
The Spokane WA guys did a great job. Very nice facility.
I have used UHaul many times in the past and have been very happy with your national service. This has been my best experience ever. You guys keep getting better. Congrats
U-box delivered 11/29, picked up 12/6, was told box would be arriving by 12/15. As of 12/14 no idea where box is or when it will be delivered. Absolutely terrible customer service. Do not recommend.
We had a great experience
Very fast, friendly, and professional service in Spokane, and again in Memphis! Thanks! Will recommend!
Was very handy and staff were helpful.
Person who delivered unit said she`d pick it up by 3:00pm if we called no later than 2:30. We called her at 2:20 and she said Sorry, no can do. Our U-Box will be sitting IN THE RAIN all weekend.
UBOX was great for moving. It was after and being charged for a monthly rate, when I only signed for a move. And the customer service from Britni has been absolutely horrid.
I rented a space there for 4 years and virtually had no problems. Waiting in line was inconvenient sometimes.
Overall it was nice. The hours could have been longer allowing access to those of us that work.
When I needed a third box it was delivered very quick. Happy with the service.
Enjoyed working with Britni, very professional and on schedule!!
Britni from the Spokane office was efficient, friendly and on-time. However she was incredibly hard to get in contact with. The service was great!
Trucks were nearly always parked in front of our outside storage unit. Even though employees saw that we were moving stuff out no one moved the trailer that was in front of our storage unit.
We were given incorrect information concerning access to facilityWe were told it was available 24?7 but its only open 8 til 4.
For us, the box was too small and priced higher than PODS. The staff could not have been more patient, kind, and helpful though, and we truly appreciated their service!
Overall this was a fine experience however, there were times when the top level staff seemed short with me, the customer. I understand stresses of a job but, your `rainy day` needs to be your best day
Manager Amy was fantastic - thanks so much!
Britni was amazing and so helpful to work with! This will be the easiest move ever! I highly recommend this service!!
This was an outstanding solution to an unexpected moving problem. The representatives on both ends of the process were very warm and friendly. They were prompted to deliver out U-Box.
Thank you for everything!
Kept my stuff there for over 2 years. Great place, no problems. Nice having climate control.
I was very impressed with the professionalism of the people I delt with. A very good way to move!
I thought everything was great and the staff was very helpful and informative.
Staff was great and very friendly
All the people I dealt with were all very helpful and polite, Very well run facility, it was short term for me but very valuble and rates were competitive and reasonable
Amy, the manager, was extremely helpful and customer-oriented.
The guys are very polite and professional.
Only had one time when I was unable to access the storage unit due to both bays being occupied. Lights inside the storage unit would have been nice too.
Everyone at the Sprague center was very helpful. The employee at Elko Nevada Stor-All, Jon Coshway, was particularly engaged, and did an excellent job.
Would be nice to have lighting in the individual storage unit.
Amy and her staff were great, I had no problems all iteams were secure at all times. They had a small flood there and even called to get permission to check room for possible damage. thanks Amy
have just rented unit - will see how it