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KEVIN SCustomer Reviews for U-Haul Moving & Storage of El Cajon
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There could be some improvement in cleanliness of the rentals. Recently, one of the vehicles seats were covered in dog hair and on another recent rental we had to come home and clean the windshield to see clearly.
Sara HStock a trailer that is designed for UTV’S and ATV’S. You would be able to rent them in this part of the country. I had to rent a large trailer used to haul materials to transport my Polaris Ranger.
KENNETH RFriendly staff, very helpful. Don’t need to improve anything everything I just fine the way it is. Give all staff members a bonus they all deserve it.
Travis KI just ask with all my heart that you would pay your employees a decent living wage.
Robert YGreat staff
Myesha JVery helpful and friendly.
donald wNo elevator at U-Haul Moving & Storage Of El Cajon. Lock Latches of my unit was uneven, spent 20 minutes trying to put the lock on latches of the unit door. Staff member had to use a drill to enlarge the diameter of one latch, so it could work. Storage building is like a maze, hard to find your unit. I spent 2hrs there for 15 mins job - 5 boxes to be put in to the unit. I got very frustrated with the whole situation. Someone was trying to break into a unit- it turned out to be theirs, as they lost keys. My overall experience at this storage was not good. One Staff member was very nice and helpful tough. (that is why 3 stars otherwise would have been - star).
Devrim K | Online Move InNothing, it was quick and professional service.
jesus jCompletely painless return. Prompt service. Smiling friendly employees.
mark NNew truck with just under 10,000 miles, extremely beat up, dirty interior. Had some road noise while driving. The trailer hookups were excellent, the trailer tires were all messed up. The two front tires were at pressure at 40 PSI, the back left tire was roughly 20 PSI, and the back right tire was at 70 PSI with a chewed up rim. If i didn't verify the tire pressure before leaving the location, one of the tires would have failed. For the location, great staff, but the front section seems under staffed at times.
Patrick GThe truck had dog hair inside ask them to clean and don’t have vacuum I cleaned at my home I had flat tire on my way to LA Had to wait 3 hrs 1/2 to be fixed Was a terrible experience
Alejandro RMartha was extremely helpful made the process a breeze
JOHN P | First Impressions15 minutes waiting to pick up the truck and the same time to drop off on Sunday.
Ayad AIt’s Sunday 4/7/2024 5:55pm just dropped of the truck in El Cajon , my checkout app dropped , hope everything is done right
Falk SMy whole experience with U-haul was great. I am so so pleased with everything. I’ve moved across country several times and using U-boxes was by far the easiest move and everything arrived in perfect condition. I highly recommend them, whether moving across country or across town.
gwen wAnticipating that Saturday morning would be busy with people getting trucks or moving services and have more employees working. I waited almost an hour to be helped and there were only 4 people ahead of me. Extra employees didn’t come in until 10:30 even though there were several people there much earlier than that.
Kelly CPriscilla was very helpful as well as very professional at the same time as she listened to our storage facility and rental van needs. She located a great unit and supplies and boxes we needed to,make our move complete & successful & stress-free. U-Haul at that location shall be clearly smart to promote Priscilla to General Manager
WILSON C | First ImpressionsMy reservation was transferred here w/o ANY notice. It caused us to be late for our pick up and affected the distance for driving. Fortunately, the young man that helped us added miles and extended the drop off time to 2:30 pm
Todd SThey treated me excellently
saul cOK, I’m completely not what I was expecting to pay. It was supposed to be close to 30 $40 and it was over $100. I returned it in time. I returned it with the right amount of gas. I asked for explanation was not.
Karla RThe owner and her employees were very professional & courteous. Even when dealing with some less than pleasant customers and situations which are out of their control….the weather, computer systems running slow, walk-in customers expecting the exact rental item that may not be available.
CELIA PStaff was fantastic and facility was nice. Had a long wait on our last day due to tye system being down but otherwise it was a great experience.
Jason C | Overall ExperienceFriendly and knowledgeable staff. I have used this location several times and will continue to use this location in the future if needed.
Chris HHire more people
SAMIR YEverything was great
Erica MTruck smelt like cigarettes and I am allergic
Richelle TRyan was very pleasant and professional, the vehicle was perfect, price was fair, thank you very much
rhys tI rent once a month and the staff and the equipment is just great.
Robert YVery good customer service
Ray YCharged for dolly that was not in truck. Charged full day even though turned in truck within 3 hours and has less miles used. Computer system down when returning truck.
STACY MSystem went down frequently during the checkin process and was given a vehicle that did not have any gas. On the upside, was given a credit for gas that was unused after fueling and there plenty of vehicles available.
Lydia MI got charged for blankets i didn't use my bill went from $80 to $180 didn't drive more than 30 miles
PETER SI have been to this location many times, employees are very professional and got me out very quickly.
Karl PHelpful staff, fast and easy pick up check in and return check out (made reservation)
Robert HGood service
Anna RThe agent who checked us in (had a name tag indicating she was an owner) was rude. I have indicated to your company many times that I detest text messages but this agent insisted that she text me a "link" to download my driver's license photo instead of her just taking a photo of it like other U-Haul facilities have done. When I mentioned that to her, she told me I could go back to the last place I had rented from if I didn't like her methods. Not an appropriate answer. Very unwelcoming. Very rude. Poor customer service.
Jacalyn HThe truck was dirty, it needed wiper fluid, it pulled to the right a lot, and it needed air in the right side tire, and after we put air in it, it still said it needed air. I think there should be some sort of adjustment to my account.
Nancy CCheck engine light scary
rolando vAccess to unit end at 10pm. There are no elevators to load items on the upstairs levels so people are limited on what can be stored in upstairs units. All you have is a stair ladder to climb up with boxes for the upstairs units. They put away loading carts at 7pm despite the access to unit being open until 10pm so even though you get in there are no carts available to use to load faster. Price board at the counter only displays upstairs unit lower prices and does not show that price is higher for bottom units. entrance into store shows prices but at first glance it does not make it clear that prices are different for top and bottom units. All prices should be displayed at the counter where you pay so it's more obvious what you are paying for. The guy working the computer forgot to say prices are different for bottom units when providing info on storage options.
felicia l | First ImpressionsThe auto trailer had a flat tire because inspection wasn't done.
Jeremy PWe had to pick up the truck in Santee and trailer in so cajon not very convenient.
DEBORAH MThe cargo van I rented smelled of cigarette smoke. I’m surprised it was even given to me. I was running late or I would have exchanged it for a different one.
Brian VSimplify check in process.
Stephen JUpdated direction on the after hours drop off key box. I figured it out, but there were a few keys that were just sitting in the upper compartment where someone could just grab the key.
Brittany FThe truck was noise on button, transmission, or somethings, feel uncomfortable, not safe, not happy with
CHANGMIN OFirst time using your facial ,license,picture link provided by employee. I tried several times to no avail. Very rude employee advised me that it was taking way to long and I'll do it . This is not what I would expect from your employee. A little more help should of been provided.
John GVery difficult to return uhual through the app and website at this location.
Tessie NThe battery became disconnected and we were stranded for while before road assistance arrived to find the loose cable
Amy JI love this place from the guys and ladies in the office to the guys in the yard. I recommend this guys to everyone! Their prices are pretty good too!
Rene LThis staff has been working an operation to steal from units whom can’t afford insurance. The manager smiled as she let me know there was nothing she could do, meanwhile neighboring unit was stealing my things, as she knew. The lack of customer service and attitude the site manager Pricilla gives is horrible, May God have mercy on her for all the wrong doing that’s being done here at this location.
Mehico D | Overall ExperienceMy only issue with this place was the access cards sometimes would not open the doors. The sliding door was stuck a few times and had to use the man door. We still had access to the place. The inside is a very nice temperature and makes one comfortable with storing sensitive materials. If I had to store again, I would use this place again.
RONDA M | Overall ExperienceWe had a wonderful experience with U-Haul of El Cajon. They workers put up with a lot and still have great attitudes. They all were very professional and knowledgeable. I would definitely recommend them and use them again.
TYFFANII EThe customer service was excellent. The staff was so sweet and friendly.
Carla GThey charged me extra for a broken headlight that I did not break, and I returned the uhaul truck and got a paper receipt after inspection for $90 initially then later that night got charged $300 after closing hours with no explanation. Never use uhaul again
Josue IThe booking staff and the counter people were very helpful. When there was a problem they all stepped up and made what could have a very bad experience into a very good experience. Uhaul will always have my business for that
Phillip BGood service easy check in and check out
Shams FThe staff was very unprofessional, talking about inappropriate things in front of customers. While checking me back in after returning the van, the internet was acting up and he kept making unprofessional comments such as "stupid internet" or "this smart phone isn't very smart" also while sitting in the van checking the miles, he had the door open and the beeping noise for the open door was going off and he yelled out "shut up" just overall very very unprofessional.
Krystal GWhy did I have to pay for a full month but only got 2weeks of use? I should get a 50% refund.
MICHAEL GE brake non functional. One employee was so rude and bad hard to imagine ever using this location again.
Randall BNothing, the employees did a great job and handled my needs
Josh KEverything was great. People were very friendly and professional. It's a great place to rent vehicles .
Arnoldo EEverything was well done. Thank you to all. Keep up the great job.
Cynthia CThey have always been willing to work with us, if we needed more or less storage at the moment, even with their grace period to get the rent paid! Thanks for everything guys!
michael b | Overall ExperienceI had my storage unit at the same location for 10yrs and the staff has always been polite, courteous, helpful and understanding. Thank you!
KYAUNA K | Overall ExperienceThe young female who worked on Monday August 14th was very rude unprofessional very disrespectful but the team who worked on August 15th were very respectful polite helpful excellent customer service made me feel welcomed great communication
Janequa F | Online Move InFacility was dirty and while the community drop-off/donation spot is a nice idea, it was not working for this location. I canceled my storage rental and never even opened the unit offered.
Ashlee O | Online Move InThere were roaches in my storage unit and when I complained. They said they call the next day so I can come down for the bug guy to spray my storage and they never did
Elizabeth S | Overall ExperienceQuestions 4&5: I hope the unit was clean? I wasn't able to enter the building with my access code - I got an error at multiple doors. The bigger problem is that the loading area was not secure, there was almost no parking on site, and there were folks loitering in the parking lot. I wouldn't feel comfortable using this facility by myself or at night, and cancelled my contract. Phillip was very helpful over the phone. I will not be recommending this location.
Sarah Y | Online Move InExcellent service
VICKI B | First ImpressionsI ve rented from numerous storage facilities throughout the years. The U Haul location that I now store my belongings , is patient , user friendly and pricing. Very understanding. Most people that are in need of what they renting are in need of what they are selling and my not have the money or time to help, they are not out to present another problem by over charging on their pricing. A-1 in my book. Very thankfull to them and to all the employees. Mike C.
micheael c | First ImpressionsI was told I could get a small unit and I rented a truck to drive back from Texas and when I got back no small units available like I was told so I had to get a unit I couldn’t afford
JONATHON W | Overall ExperienceThe stuff was very nice
Wendy F | Overall ExperienceFor the price I am satisfied with the Storage Rental the Free Locks deal is a nice extra the Access Hours are better than I expected. The Storage Unit quality is a little under my expectations so I’m rating 4 Stars instead of 5.
MAKOTO S | First Impressionsfor the most part, except for the homeless everywhere, this storage was nice, clean. The workers were very helpful and considerate. Presilla is kind and thoughtful on making sure that everything was ok. Never too bizy for you. Thank You All for your professionalism an friendly attitudes.
wendy b | Overall ExperienceI was impressed with the cleanliness of the facility . I also saw staffers out walking the lot, present ,minding the property , at the Main street facility , an area where we have too many homeless lurking about . Excellent staff thanks .
deanna f | Overall ExperienceEmployees were helpful, knowledgeable, and bilingual so I was able to communicate in Spanish and English!
Sergio O | Online Move InI stopped renting from this unit and the employees let someone else keep renting the unit after I told them that I WILL not be needing the UNIT ANYMORE. YET they let someone RENT IT AFTER I TOLD THEM I am bit renting anymore and they are CHARGING ME for their MISTAKES.. WTF. B.S.
joshua y | Overall ExperienceI recommend my sister Helen G. And she rented the next day after I told her I rented one. Very friendly employees, Scott.
JULITA J | First ImpressionsThe account closing process was very easy. The person who assisted me on the phone was very helpful and made sure that my auto payment was stopped!
Karen S | Overall ExperienceMy unit was robbed as well as several others. They cut open the top of my unit and walked and took what they wanted. I mean where was the staff??? Why did no one see this on camera?People are living in there units. Hanging out in the unit all day. Then sleep there at night. They bathe in the bathrooms. The place is horrible
Terry B | Overall ExperienceMuy buen servicio y también tienes algunos beneficios al rentar en UHAUL EXCELENTE!!!!
martha g | Overall ExperienceNo me ayudaron con el storage aparte me dieron un 4x6 y yo estaba moviendo todo un cuarto y el joven que me atendió dijo que el no podía hacer nada
EDITH M | Overall ExperienceIt was great the issue was solved and I appreciate The representative she was very friendly very knowledge and she took care of the issue and it was well taken care of thank you U-Haul
HISHAM D | First ImpressionsWould have been nice if it was explained online how the upper units are. I have never in my life before seen a storage place like that
Keaten C | Online Move InThe employees at UHAUL moving and storage El Cajon location were very helpful and friendly. Great service Thank you
Elizabeth P | Overall ExperienceAll good, but on day of 1st access, one card didn't work: 2 attempts made in office to authorize new card before it was successful. Also, no carts available for us to transport items from car. Finally, a homeless person is evidently renting a unit to live in, suggessted by a bicycle with a loaded cart on back and an open door with clothes hanging and a light inside but clear that the person was making an effort to stay quiet. This was on Thanksgiving Day.
MOIRA P | First ImpressionsThere were homeless people all around the storage area. Several were inside the space where storage “lockers” were. One man was clearly taking a bath/changing clothes on one of the stair cases used for getting up to lockers. There was no way for me to access the unit let alone feel as though it was safe for me to even use the lockers. I felt like it was interesting that not only 5 minutes after close did it become basically a homeless village. I would not recommend this location to anyone.
Thomas R | Online Move InGreat
Maria S | First ImpressionsI was disappointed that there were no carts to move my items in from the outside, all the way to my unit, inside and far from the entrance. Although they did let me borrow a dolly, that really sucked. The place was clean and well maintained minus the missing carts.
JESSICA D | First ImpressionsI wish the web site was more clear that a second story unit is accessible by rolling staircase only. I assumed it was on the second floor of a building with an elevator.
TRENTON P | Overall ExperienceStorage is clean. Some of the staff our friendly. But when i called to reserve a 10" foot truck and auto transport she's over chanrging me. For the equipment rent shes charging me for almost $800 one way. But when i called the uhaul office they only charge me for $514 for everything. I got lots of experience at uhaul offices in just one day. 3 different locations. The uhaul main office when she called me she asked me why they over charging me. I dont have answers to give her but then i cancelled those reservation that is overcharging me.
JANCENLY E | Overall ExperienceIt's not user friendly when you have to go up stairs. They are not hand truck friendly. It's pathetic!!!
scott h | First ImpressionsMy experience renting a unit was excellent. The person in charge, Priscilla was very knowledgeable and friendly. I would definitely refer this facility to my family and friends.
Bobbie K | First ImpressionsThe staff at the El Cajon Main Street location were so kind and helpful; they treated me as if I were their own grandmother. I felt very well taken care of. The staff was knowledgeable, creative in problem solving, and generous with their time and efforts. Thank you El Cajon staff!!
tamara l | Overall ExperienceDid not like location. I didn’t feel safe going in and out of storage due to druggies staying in their unit.
Regina b | Overall ExperienceThank you! Everything was just fine! If I ever need your service again I will be back! Thanks again!
DEBORAH F | Overall ExperienceI have great experience with people who work there when I needed to rent a u-haul van and getting a storage. Very happy customer!
Elisabeth S | Online Move InThe staff is well trained. Answered all my questions. They above and beyond to make me 😊 Thank you U HAUL for being there for me. GREAT STAFF - It was a pleasure doing business with you. Customer for life.
Leonard g | First ImpressionsReliable place
DUSTIN H | First ImpressionsI hope we do have security guard at night time specially closing time
rolly D | First ImpressionsHad a good experience working with this Facility and I really like the people they are very accommodating and if I ever need them again I definitely will use them I appreciate all the staff.
Dona R | Overall ExperiencePriscilla is awesome... All employees very Nice
Cherie B | First ImpressionsEveryone very nice
Rosetta S | First ImpressionsThey were very kind and helpful! I would recommend this place to others as well!
christian i | First Impressionsthe storage rooms are not lit and there is no electricity in them But I understand you have reasons for doing that I had a few problems with access card as it stopped working But I guess the cause was my cell phone or some other demagnetizing source. Overall a great experience and great to be close to the best sourse of rental trucks!!! thank you
Robert D | Overall ExperienceAWESOME storage and customer service. Just wouldn't recommend, because if the area. Those sleeping outside, homelessness and those trying to get inside. Due to the homelessness and since it's not gated, I decided to leave to another place like Public Storage. You have amazing prices and good storage customer service, Just not as safe for customers at this location. My wife could not come by after work or when it gets closer to the evening. Even during the day there were homeless people in the area trying to get into the place without a key when the doors slide open.
Victor B | Overall ExperienceYour website should inform people about the moving stairs to access their unit,
Marilyn a | First ImpressionsGave us prompt service, right at closing time.
Michael T | First ImpressionsExcellent customer service. The place was clean, organized, and smelled good too. Very pleased I chose this location.
PEGGY B | First ImpressionsThe staff is really nice and cares about the hardships of the customers. I genuinely felt like everyone here was my friend. Now I have my own apartment
Mary M | Overall ExperienceAmazing customer service!
JEFF H | First Impressionseasy online rental would be the best thing about the storage,
Michele A | Online Move InThey are a great team 'thank you very much to each of the people who work there ...
Luis M | First ImpressionsI honestly dreaded the whole part of getting it set up and all the admin fun. I was literally pleasantly surprised at how quick it went and the customer service provided. My expectations were exceeded tremendously. I have been in other facilities and it felt like the pain of going to the DMV. Not here. A great helpful staff that honestly made this as painless as possible. Great team.
Chad L | First ImpressionsJust wish it was in a nicer area.
Noe R | First ImpressionsI am so grateful to UHaul (El Cajon, CA). During the pandemic I was without work and thought I had lost everything in my storage due to not being able to pay the monthly fee. I got so behind that I just assumed my things were already auctioned off. Instead, we were offered the deal of a lifetime, pay $100 and we could empty our storage. I was almost $900 in the hole and they just wrote the rest off. I couldn't believe it. THANK YOU SO MUCH!!
April S | Overall ExperienceGreat place and staff. Thank you!
Tim T | Overall ExperienceEverything and everyone were very helpful the only think was my excess code doesnt work
Gregory m | Online Move InI have ebted units at this location several times over the last 20 years and have always been very happy to be a customer. The staff have always treated me with kindness and respect. Very satisfied.
sharon f | Overall ExperienceThe staff were very friendly and very accommodating to our very unpredictable moving schedule.
Drew L | First Impressionsit just took to long to get check in and to check out. other than that I really like U-Haul and I will tell my family and friends.
Louis B | First ImpressionsYou guys are awesome!
christian i | Overall ExperienceThe lady working there she is so nice in she help
Huda P | First ImpressionsI needed to change storage size and they where very helpful with that
anitra h | First ImpressionsThank you
james h | Overall ExperienceExcellent customer service from Pricilla. She has been of great help during the tip I held a storage and when renting a truck to move it out.
Sandra P | Overall ExperienceIt was not truly secure, which is why I left and went with a different storage facility. The was people leaving in different storage units and lurking around outside no matter the day or time.
JULIET G | Overall ExperienceThe staff was all very friendly and helpful.
Antionette L | First ImpressionsThe customer service at this location is the best. All the associates working here went over and above to help me with truck rental and storage.
Terri A | First ImpressionsUnit across from ours was being lived out of, notified uhaul & they noted the account but said a lot of people live out of theirs in that facility. Homeless everywhere & human feces in parkinglot.
Michael M | Overall ExperienceU do need air conditioning . It's hot in there.
Senaida W | Overall ExperienceWaiting promised shipment of Sword.
CLAYTON S | Overall ExperienceSo polite, helpful, and they know their business. Excellent.
deborah p | Overall ExperienceI have been to this s storage many times. This move the service has been so very good. I have a handicapped daughter and each time I have purchased items they carry them out to the car.
ELLEN p | First ImpressionsAbraham was very helpful after my bad experience speaking to reservations. He made me believe in UHaul again. GET RID OF APP!! And reservation dude..
April S | First ImpressionsEveryone is so nice and friendly
lisa c | Overall ExperienceNone
Faaalo L | First ImpressionsThere is a large homeless population that has access to this facility making it very scary for me to continue to do business here or maintain a storage unit. The staff is extremely rude and pay no att
MARIANNE B | Overall ExperienceThank you
Caylee B | First ImpressionsThe employees here have always been knowledgeable and nice even though it always seems to be quite busy.
Leslie D | First ImpressionsCharged my debit card twice.
Robert B | First ImpressionsI done biz at this location for years
George F | Overall ExperienceIt was super easy to access our pods. The only reason for the average rating is because one of the pods’ lock broke and it was obvious that it opened up and stuff had to be put back inside.
Michelle H | Overall ExperienceI received very good service and appreciate the use of the room and will definitely use them in the future if needed
patrick e | Overall ExperienceBest security I've ever seen in a storage facility (and I have used a lot over the years). People were friendly, helpful, understanding, swift. Highly recommend!
Tasha K | ReservationThe public restroom was often out of service. When it was available for use it was rarely ever clean. Otherwise, everything else about my experience with U-Haul was exceptional.
ROBIN L | Overall Experiencethanks
Pam T | Overall ExperienceFirst class facility and service! Flexible policies. Well done, UHaul!
john g | Overall ExperienceWhen I removed the contents, it was clear that two items "disappeared" at some point in time.
JOSEPH W | Overall ExperienceHouston at the main street off in El Cajon was wonderful
Pricilla J | Overall ExperienceThe most terrible experience.
Fabiola B | ReservationThe young lady who cleans the building was so nice. She even rushed up and helped me lift a heavy container into my truck. I'm not young and that was appreciated.
TIM M | Overall ExperienceIt was a good experence
dean s | Overall ExperienceThank you You all were very friendly, professional and helpful
PAM M | Overall ExperienceStaff was helpful, system worked well.
MICHELE S | Overall ExperienceThe door was open to walk in almost every time I went to my unit. The equipment I had to use to access my unit was in poor condition, stairs would barely lock down. Rats & bugs. I DIDN’T FEEL SAFE.
Jon H | Overall ExperienceWe has a great experience.
theresa q | Overall Experience