Customer Reviews for U-Haul Moving & Storage of Elizabeth
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Elizabeth
I reserved a 24 ft truck. Received a confirmation and even spoke to your office personnel 3 times during the week about my reservations. When i arrived i was told the truck would need to be returned the next day by 7am, which was impossible since I wouldn't have access to my new home until 10am earliest. (There was a dual reservation)This went back and forth and I finally agreed to a smaller truck. The worst experience ever. I will never use your company again!!
Take that to the bank.
when we book U-Haul that time they give us location for pickup in Colonia, NJ and some one call from the U-Hual, and they ask only us what time you coming to pickup U-Haul, I said within 30Minutes, then they hang up phone, but they never said us what location they calling from, they never inform us that they are calling from different location other then we booked(Colonia, NJ). So really bad service from U-Haul, never recommend to other, I went to Colonia U-Haul location and I west almost 2hours to figure out what's going on?
For some reason the place I pickup the trailer was only in Elizabeth and hour awayi asked for Edison and the day before they called me and told me this was the only place to pick it up.
The service was fast and on point the area was clean and the rest room was a plus.... Very clean.... No bad complaints
The attendant that was helping the customer ahead of me was the slowest, most inconsiderate customer service person I've even seen in my life. She was deliberately taking her time as the line of waiting customers grew. Finally, when the line had 5 people waiting, another customer service agent assisted me and then the customer behind me as I was leaving. I guess the first CSR is still trying to assist that same 1 customer (seemed like they were friends). NEVER AGAIN!!!!!!!!!!!
the representative the young lady at the front desk is very curious and on. And very professional highly recommend that you keep for as long as you can thank you Mr David Cunningham
The clerk at the desk at the time of my pick up was great friendly and informative!
The staff was courteous, efficient & helpful. A great customer experience.
i would recommend the location only because its so close to the airport
the lady that served me on arrival was very helpful
i was worried about returning the van in the location as it was not a nice area
on returning the van after hiring it for a week
i asked the lady (samantha) if she could call a cab for us as we were from England and had no idea on how to get back to the airport ,
I don't know any was what she relied
her answer shocked me
the man behind me in the line called a cab
the another lady u-haul worker came in and i asked her and she did call me a cab
THE U-HAUL WAS LEAKING WATER ON MY FURNITURE,WHICH I STATED AND THE WORKERS STATED THEY COULD DO ANYTHING FOR ME AND THAT STINKS FOR THE MONEY THEY CHARGED ME.
After a horrible experience leaving out of the uhaul place in 1222 chestnut st , Elizabeth, nj. I decided to cancel my reservations and go to this Uhaul on 1000 Sherman Ave Elizabeth nj..
What can I say I was in and out in 5mins.. the guys were very friendly and attentive. while I just wasted 2 hr 1 at chestnut st with the Rude Guy that didn't know what he was doing and 2 waiting for the bus..
I should kept this as my original Uhaul pick up and it was this location ..
Again I can't thank you guys enough for my experience quick and pleasant. . 2 thumbs up #jaeawesomeapproves
Is a good service and exe lent people
Trucks were parked very close to each other, making it difficult to get out of space.
was nice to have someone come outside when I arrived and took care of check in so I could drop off and leave quickly
I asked for a pickup in Jersey City and this location was out of the way.
The overall maintenance inside the vehicle could have been better. Once nightfall came in inside windshield was unbearable to see out of. I've rented from you guys before and the windshield seems to always be the biggest issue.
If I could think of a suggestion to make this place better Id happily suggest it. However, the Uhaul team handled my reservation and (later that day) my pickup in an extremely satisfactory manner. Congratulations on your team of courteous and helpful individuals. I look forward to my next visit there.
My only complaint is that when I returned my truck it was only 1 empl, long line. However, customer service was great!
You need to have secure parking for customers vehicles while driving the U-HAUl rental. that's unacceptable having to park the vehicle in a non-secure place like public street. specially in that area.
also the truck bed was really dirty with some "oil or petroleum" on it. should be sent to a car wash to have them cleaned for next customer like me.
Just take keys and let customer go.
I was charged for gas even when I delivered truck with more gas than when delivered to me
outstanding service and great employees
Nothing to improve. You r great!!!
Things were stolen out of my storage unit. When I called, I was told my unit didn`t looked tampered with like I was lying when I know what I own.
The people that work there are excellent customer service reps. I was extremely impressed by the knowledge they showed and the way in which they conduct business. They deserve a pay raise!! They were EXCELLENT!!!!!
The person handling payment needed help correcting a mistake on the price quote.
The service was great, the employees explained everything in great detail.
Proper staffing makes a big difference. Only one person was on duty. And she was trying to be everywhere.
The women who were behind the counter were so helpful and kind. It is refreshing to see such a commitment to customer service and satisfaction. Both of them deserve some sort of recognition- they placed my needs at the forefront and did everything they could to accommodate me. Moving is tough enough, it was nice to at least have one thing go so easily and pleasantly. I wish those women worked for the utility companies. They could teach them a thing or to about professionalism. I could not tell you anything that needed to be improved.
Great customer service .!! The staff is awesome !!
Customer service when calling is horrible. They were very unorganized and I got different answers from different people for the same question.
i loved van great experience looking foward to give repeat business
Have a working truck not one that is going to leave you in the middle of the road
Employees here are friendly and down to earth. Everything went smoothly.
There was only one person working, and she was excellent but completely overwhelmed by the number of people needing service.
The location signage was difficult to see, there was too much going on in too small of a space (storage units, parked trucks, drop off and pick up, customer parking) and correct drop off location not enforced, so there were cars going every direction and a$$holes trying to drive around people to cut in line for service.
Keep up the GREAT WORK !!!!!
Find a location that is not an hour out of my way.your pickup point was not even close to my travel plans.
Very friendly, they explained everything i needed to know. I would surely come back for my next move.
After taking the van back they said I was short 3 gallons of gas. In total I drove 8.3 miles! They said I should have checked the gauge before taking it. It was so comical I paid the fuel fee and went a out my business. Will NEVER go back there again.
I was in the office before 9:00 AM, hence not a long wait. However, I did not see any waiting area with seats, for a busy day of customers. There is only one computer...how does that play out on a busy day?
Erika was very helpful. I never used an auto-transport before, she fully explained everything I needed to know .I was very happy with the equipment and the knowledgeable sale staff.A great experience.Thank you Erika and Erik
The person who helped me here is cheerful and have pleasant smile and the place is good & tidy. the reservation process is so fast
Your employees were attentive, accommodating, and very helpful. Highly Recommend!
Nothing just keep up the good work y'all are doing .
Even though this was not my first preference for a pick up location as it was not closest to where i was loading the truck. The accessibility and overall size of the location was good. The overall pick up and get on my way procedure was very quick and efficient.
Excellent service thank you
I filled the tank up and they would not even credit me 10-20 dollars back I was only supposed to fill the tank half way.
Everything was great. Keep up the good work.
All staff was well trained and gave out all the info you needed to know. Staff was friendly even when they were very busy.
What can I say. I made a reservation for Charlottesville, Virginia, where I live, for a one-way haul to NJ I received a text message the day before pickup of the truck, informing me that my truck would be available in Mineral, Virginia. I was on the phone a dozen times, with very unhelpful operators. One operator instead of changing my truck to my home city, made a second rental for me on a truck. Thanks, but did not need two Uhaul truck rentals. Another operator "helped" me by cancelling my auto trailer. That was a pleasant experience after I drove the hour in the opposite direction to pick up my truck and trailer. Apparently I was expected to then pick up my auto trailer in Charlottesville. Yeah, I guess my ghost driver could drive two car an hour to pick up a trailer. Lovely.
I spent over two hours in total on the phone, had my call "disconnected" or "re-routed" numerous times, and basically got f#$%% over. I hate Uhaul.
The only pleasant thing I can say is that the folks in Mineral Virginia were extremely nice, pleasant, and cordial. That appears to be how things work. There are good folks who are operators, and a bunch of #$$% in corporate. I hate Uhaul. Do not rent from them unless you must. And of course you must, as there are only two national alternatives, who are both far smaller.
It was nice and clean and above average but the personnel wanted to charge me.a extra $16.00 after I told him I got the truck with the fuel.at the 7/16 mark. I was disappointed. I had to delay my time to go in find a manager tell her my dilemma answer a bunch of questions and wait for her to tap keys and buttons to delete the extra charge from my bill. I don't get that from rental places I go to and a big company like u haul shouldn't be trying to tax the consumers extra like that when I could've easily put the $5.00 of fuel in the truck than be charged 16.00.
I was serviced by Dawn. She expressed to me that she was the manager once I advised her I felt she was being rude and the customer service was poor. Her tone of voice was very sarcastic and mean. She was rushing the process. She did not thoroughly explain what I was signing and why. She also did not explain my estimated charges to me. When I asked her to slow down and elaborate, she stated, " I did explain it to you. Like I said earlier." She made me feel very uncomfortable. She asked me to do several things at once. She became upset when I wanted to thoroughly read a document she gave me before signing it. She spoke over me when I told her I felt she was being rude and disrespectful. She stated she was not doing anything wrong instead of acknowledging how I felt. She was also on her cell phone during the beginning of the interaction. I was polite and respectful to her but the same behavior was not returned to me. Then the lock that was located on the back of the U-Haul truck was jammed. A staff member stated she knew it was jammed before the issue was reported. Nothing was done before the truck pick up to resolve the issue.
Price for rental is to expensive.
The service was ok, the reps can be more friendly and act like they love or like the job.
For $10 only, we were able to have 24 hr access to our storage unit.
Very friendly and Curtis staff. I would highly recommend them.
Wonderful staff! It was a pleasure renting from them.
The facility is well kept, staff is very friendly.
Easy access not burocratic stress was great. Very practical. Thanks.
I was charged a $10 fee to have 24 hour access despite me receiving a letter stating that it was supposed to be free as part of my storage agreement.
Very good. Very friendly staff.
Great staff. Friendly and very professional.
Great friendly and professional.
Excellent customer service experience.
Overall great experience!
I wouldnt change a thing. Customer service was superior.
My rental unit is on the top level of the facility and I am extremely disappointed to find that there is no way to get there except by STAIRS. No elevator. REALLY!
the staff was very courteous and friendly thank you
Did not like having pest traps in my unit, could have used a light to see inside the unit otherwise great experience - easy to get in and out and facility was safe and felt clean overall
I would prefer the ACCESS hours to extend into the evening on Sundays, being that it`s more convenient for people to move on the weekends rather than during the week.
Clerk was very friendly and helpful, storage was easy to access and appears safe because it is indoors storage unit could have been cleaner
The hours need to be longer
They are impossible to get ahold of. I tried to contact U-Haul in Elizabeth NJ for 4 days before I finally got someone to pick up my boxes.
wasn`t told about all the fees upfront. also had problems due in payment due to a hold placed on my account which i was told wouldn`t be resolved for 5 days, but the hold was lifted that day.
friendly staff and on time delivery
The customer service was outstanding and the manager went above and beyound to make sure my move was nice and easy.
Very, very good. The young lady at the counter was lovely!
very clean. everyone very professional.
The store was clean but I never get in touch with someone from the actually store when calling.
Dawn and her staff have always been helpful and friendly. I`ve had storage at this facility since 2007.
Very good customer service, I`m very happy.
The young lady who took care of me was extremely nice. Matter of fact, each time I visit the facility or call in to make payment I`ve had no problems.
The manager onsite dawn is very helpful. She helped make a tough situation easier to deal with.
After 12pm there was only 1 person working and there was a lind of approx 8-10 customers. Seemed a little short on staffing. I had to wait 30+minutes just to reserve an additional storage unit.
The choice in size of the unit we used was perfect, so I wasn`t paying for a unit with too much or not enough space. The manager Dawn was very pleasant.
Excellent service and clean facility.
Dawn was excellent in providing my movers directions to the wstorage location.
While my experience was good, the pricing was not competitive. There were too many hidden cost and the policies were not the best i.e the disk lock. I left the facility was the cost was too much.
The only complaints are the price of the monthly storage fee. As well as having to purchase a special lock for the faclity.
Dawn was extremely helpful during the time I dealt with the Elizabeth U-Haul store. I found her to be extremely pleasant abd helpful.
Ive had my storage for 3yrs. and the staff at this Uhaul have and had always been professional and courteous. I will definitely use them in the future......
Upon obtaining a storage unit, I was under the assumption that this facility was secure. My storage unit was broken into.
Best experience ever. Geeral manager was absolutely helpfull in every way possible. Thank you very much for the great help.
both location managers were superb Linden and Elizabeth centers. My move went great. Thank you
I truly liked the U-HAUL service.