Customer Reviews for U-Haul Moving & Storage of Elizabeth
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Elizabeth
It need better customer service personal that have experience to serve
Nothing the girls were great
have more employees to help customers where
This was a 24hr location, which was perfect for me because I was able to drop off the truck at 3am, after I unloaded my things.
This has been the best experience yet. We have rented before
It is was ok, could of been better
hAVE MORE STICKERS ON HAND FOR DINGS ON THE TRUCKS. wE CAME THE DAY THERE WERE NONE! OTHER THAN THAT EVERYTHING WAS GREAT tHANKS!
Got a van with a crooked steering wheel, malfunctioning traction control and no key fob to automatically lock all the doors...??
For the most part everything went smoothly and quickly. Thanks!
Everyone was awesome! I've never had so much fun renting a truck. There's nothing to improve. You have a great team.
Beware!!! Incredibly misleading sales people and completely over priced. I`m moving out asap!
The guys working at this uhaul were extremely helpful and patient with me after finding out what I had just gone through... I had a reservation at another uhaul location earlier in the day but there was a big mix up. Someone made a mistake and scheduled me to pick up my truck at 9pm at uhaul off spring st. when I told them I needed it at 9am, also uhaul wouldn't have even been open at 9pm anyway!! I couldn't get the truck at that location so I decided to walk over to this uhaul off Sherman ave. and was finally happy and relieved I could get a truck. They also gave me the phone number to uhaul customer service and agreed it would be a good idea to open a $50 refund claim about the earlier incident at the other uhaul since I didn't get my truck at the location and time that I was promised. All in all these guys were very friendly and funny and were able to change my mood around after being so stressed out at the other uhaul location. I would definitely recommend this place.
I think the service is recommended for the next customer,he was quick and good.nice impressions,I will be back in that location.
Nothing at all .The set up and the staff were excellent
Mileage rate is too high ,for short distance.
The equipment that i rented from uhaul did not even have a tongue jack on the equipment
Rodent infested. Severely overcharge on truck rental. Staff needs better training diversity.
You can start by having honest workers and management. I ordered a dolly, because at first I ordered a van, but a 10 inch box truck came in, so I took that instead, I never got a dolly, and then I look on my invoice, and I am charged $100.00 for not returning a dolly that I never took. the young man told me, that the truck just came in, and I could take that.. Someone better fix this problem and fix it fast, because I have 6 people that are a witness that there was no dolly.
Be more clear on what exactly the person is being charged for.
Not only does this location look undesirable for storage, but they charged my account for another day "because of a computer error" even though I dropped my truck off & keys in the drop box the night prior. They made no apologies for their actions & offered nothing more to compensate for the inconvenience of me waiting for the 3-5 day refund. The worst!
I did not drop off the truck my friend did
When we returned the trailer, there was an irate customer in the store on the phone with U-Haul corporate office. It was a loud angry exchange over money. This was very upsetting to us as it was so loud we couldn't even talk to each other without going outside. I didn't see this as the fault of the store employees but it did create a very uncomfortable experience.
Took a while for someone to help me
I would like my deposit released back to me as soon as I pay with cash!
Thanks to the associate. He was very patient and respectful.
Just keep do the same way...
To me is the best!!
Workers we're very unresponsive had to stand there for 5 minutes while they talk to each other before even acknowledging me but as soon as the Caucasian person walked in they greeted them very unprofessional
You have a perfect team on that location, well managed by Stephany. They do the best to accomplish with tour demand specially Joanna
No te dan toda la información como debe ser. Deben preparar mas a sus empleados.
This facility is well stocked and very clean the manager is very professional and friendly but all business. I have been there several times recently for 'll myself and friends
generally positive, although they forgot to take me out of the system when I moved out and so I continued to receive bills in the month after I had moved. When I called they fixed it.
your customer service is very good.
This is a busy location with a lot of customers, so you may experience a long wait time. Make sure that you leave yourself ample time to pick up your vehicle/equipment.
Customer service reps were friendly and helpful. They were also able to help me deal with an unforeseen problem promptly and professionally.
excellent costumer service
It was my first time and I do not like the experience. You charge a dollar per mile to me it is a rip off. The tax is higher than it is to rent the vehicle I payed $75 dollars to go from Elizabeth nj to east orange nj and that made me very upset and I would never use any vehicle from this company again.
Got charged for gas when i put gas to the level i received it.
I loved the customer service at this location especially how the customer service reps.Michael and Charlie went the extra mile to make sure my u-haul experience was a great one. I have no problem recommending this location, I'm glad that I chose this location for my rental and storage needs.
The person who attended me was great and he answered all my questions and was very polite, so efficient that I made a reservation for the end of the month for another truck.
Very helpful and super friendly!
Would have been better if the trailer was available in Morristown, NJ, instead of 40 miles away.
The girl who took care of me was very helpful
This place is excellent. We dealt with Estefany Contin, she was amazing and awesome to deal with.
Just make it be what price say I had truck for less than a day and still payed Almost a hundred dollars ,other then that all was Great???
Customers should be informed in advance that their truck of choice can be changed if what they requested for was not available, that way it enables the customer make a better decision.
When I walked in, it felt like everyone was avoiding me. The were prompt but not very welcoming. She finished the check-out of the truck but did not say whether my miles were lower or higher and did not check any of the compartments (like the glove compartment, behind the seat, etc). She just asked if I wanted a receipt and told me to walk in and ask for it. The process felt very odd. I may or may not recommend the location. You really need a "maybe" option along with "yes," "no," and "not applicable"
I was billed after removing my items from storage unit. Other than that my experience was good.
Only one cashier sometimes causing a delayed waiting time.
Excellent and promptly service in this location ! Thank you!
I found 2 dead mice in the unit. An add`l payment was taken from my account after I moved out. I`m still waiting for the money to be returned.
Yes recommend, it was clean, convenient access and knowledgeable staff
This was my first experience with UHaul. Brilliant service throughout - simply impressed, especially with your Elizabeth 07302 staff. Thank you!
Customer service was great.
The facility was well maintained and secure and the staff was always very helpful
The facility was neat and clean and very professional
The staff was great, place is well lit and secure, the only bad thing about this facility is there`s no elevator to bring your belongings in and the steps can get a bit much to someone with asthma.
Things were stolen out of my storage unit. When I called, I was told my unit didn`t looked tampered with like I was lying when I know what I own.
Price for rental is to expensive.
The service was ok, the reps can be more friendly and act like they love or like the job.
For $10 only, we were able to have 24 hr access to our storage unit.
Very friendly and Curtis staff. I would highly recommend them.
Wonderful staff! It was a pleasure renting from them.
The facility is well kept, staff is very friendly.
Easy access not burocratic stress was great. Very practical. Thanks.
I was charged a $10 fee to have 24 hour access despite me receiving a letter stating that it was supposed to be free as part of my storage agreement.
Very good. Very friendly staff.
Great staff. Friendly and very professional.
Great friendly and professional.
Excellent customer service experience.
Overall great experience!
I wouldnt change a thing. Customer service was superior.
My rental unit is on the top level of the facility and I am extremely disappointed to find that there is no way to get there except by STAIRS. No elevator. REALLY!
the staff was very courteous and friendly thank you
Did not like having pest traps in my unit, could have used a light to see inside the unit otherwise great experience - easy to get in and out and facility was safe and felt clean overall
I would prefer the ACCESS hours to extend into the evening on Sundays, being that it`s more convenient for people to move on the weekends rather than during the week.
Clerk was very friendly and helpful, storage was easy to access and appears safe because it is indoors storage unit could have been cleaner
The hours need to be longer
They are impossible to get ahold of. I tried to contact U-Haul in Elizabeth NJ for 4 days before I finally got someone to pick up my boxes.
wasn`t told about all the fees upfront. also had problems due in payment due to a hold placed on my account which i was told wouldn`t be resolved for 5 days, but the hold was lifted that day.
friendly staff and on time delivery
The customer service was outstanding and the manager went above and beyound to make sure my move was nice and easy.
Very, very good. The young lady at the counter was lovely!
very clean. everyone very professional.
The store was clean but I never get in touch with someone from the actually store when calling.
Dawn and her staff have always been helpful and friendly. I`ve had storage at this facility since 2007.
Very good customer service, I`m very happy.
The young lady who took care of me was extremely nice. Matter of fact, each time I visit the facility or call in to make payment I`ve had no problems.
The manager onsite dawn is very helpful. She helped make a tough situation easier to deal with.
After 12pm there was only 1 person working and there was a lind of approx 8-10 customers. Seemed a little short on staffing. I had to wait 30+minutes just to reserve an additional storage unit.
The choice in size of the unit we used was perfect, so I wasn`t paying for a unit with too much or not enough space. The manager Dawn was very pleasant.
Excellent service and clean facility.
Dawn was excellent in providing my movers directions to the wstorage location.
While my experience was good, the pricing was not competitive. There were too many hidden cost and the policies were not the best i.e the disk lock. I left the facility was the cost was too much.
The only complaints are the price of the monthly storage fee. As well as having to purchase a special lock for the faclity.
Dawn was extremely helpful during the time I dealt with the Elizabeth U-Haul store. I found her to be extremely pleasant abd helpful.
Ive had my storage for 3yrs. and the staff at this Uhaul have and had always been professional and courteous. I will definitely use them in the future......
Upon obtaining a storage unit, I was under the assumption that this facility was secure. My storage unit was broken into.
Best experience ever. Geeral manager was absolutely helpfull in every way possible. Thank you very much for the great help.
both location managers were superb Linden and Elizabeth centers. My move went great. Thank you
I truly liked the U-HAUL service.