Customer Reviews for U-Haul Moving & Storage of Elizabeth
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Elizabeth
Only one cashier sometimes causing a delayed waiting time.
Excellent and promptly service in this location ! Thank you!
Counter people bad and no help worst place
Just keep your word. The lady I spoke to when I placed my reservation told me that since they didn't have the truck I wanted I would get 99 cents a mile. But was still charged 1.99. Next if you say your are going to do something do it
Staff was very helpful and courteous, despite being quite busy.
I had included in my rental a dolly and further pads, when I got to the rental location we did the needed paperwork then hooked my up to the trailer and told me I was all set to go. It was until I got down the road did I realized they never gave me the additional equipment. I went back for the dolly and pads, but they were in such a hurry to get rid of me again they gave me the wrong amount of pads which I was charged for when I returned the trailer.
Keep doing what you are doing, it's all great.
The Uhaul location was convenient and it was clean as well. The staff were very helpful. We ended up arriving late to turn in our truck and check in for storage because of traffic and the manager there was very kind to check me in over the phone and hold the store open for 5min longer until we arrived.
everything was great the employees were friendly and explained everything in detail. Thank you
My mirrors where lose making my truck very dangerous while driving this along with my bad brakes made my experience with U haul unexceptional, can someone please call me back at 201-702-9880 to discuss more. Thank you
the service was excellent and the staff was very polite!
I found 2 dead mice in the unit. An add`l payment was taken from my account after I moved out. I`m still waiting for the money to be returned.
Charge the same rate every day for mileage, do not punish customers for working week ends by charging a higher rate for milage
Learn how to count the days folks rent equipment.
Good job. Everything was perfect.
Nothing, CS reps are nice and courtesy and willing to help every time .
The place was very clean and the staff was very friendly. Stefany took care of me. Very polite and soft spoken sweet girl. Will be back!
Yes recommend, it was clean, convenient access and knowledgeable staff
Great customer service at all times.
keep up the good work, thank you
Great location and customer service.
truck was picked up. No trailer available, had to drive 30 miles to a different location to pick up trailer. Upon arrival at location with trailer, it was determined that the truck I had picked up did not have functioning trailer light hook-up. So I had no choice but to drive the trailer without trailer lights, and call the roadside assistance when I arrrived home to load. It took the roadside assistance 90 minutes to arrive and 2 hours to fix the trailer lights, which delayed by move by 3.5 hours since I could not load the truck while they were working and didnt want to load the truck before it was fixed. Truck was in need of oil change when I picked it up. Fortunately the move went smoothly and I arrived safely at my destination.
The attendant when I picked up trailer was very helpful and knowledgeable about equipment .
It was a very plasent transaction. Good services.
We were in and out quickly.
Staff were very attentive and responsive. We were out the door within 10 minutes.
I was impressed!
The truck was in very good condition. I was pleasantly surprised when I sat in it. For a truck with 108,000 + miles i expected it to be beat up. I will definitely rent from this location again in the future.
Staff were friendly and helpful. Thank you.
My only complaint, and it is a minor one, is that gas was rounded up, so I got the van with 7/8 of a tank, but the contract rounded it up to a full tank, so I had to return it with a full tank (the difference was only about $10, which isn't a big deal, but it should be done correctly)
Customer service on the phone and in person was outstanding. Thank you!
Maintain better record of gas usage and mileage on vehicles before giving the keys to a customer. We were given a truck that did not have a full tank and since the mileage was not properly noted in records, we were almost charged $3,000 for mileage we did not use (we stayed in town and only had the truck for 15 hours).
This was my first experience with UHaul. Brilliant service throughout - simply impressed, especially with your Elizabeth 07302 staff. Thank you!
The price for the mileage is a bit high...
Great service, very pleasant staff. Great experience for me.
My truck was ready when I got there it was very clean over all I was very happy with this location.
continue to keep good customer service
The drop off location the people are nasty and very unprofessional. I will never refer them, or use that location again.
Ask for insurance coverage part before adding it to the bill. (Since it is optional)
very friendly and helpful
Staff was very nice, very helpful.
Price!- $19.95 in huge type on the van but I was charged $60.20 for a lousy 3 hours.
That is hi-way robbery.
We were forced to purchase insurance when we are insured drivers. That is wrong and a way to increase the price.
I know you have to pay for gas and taxes so it would be more than $19.95- but over $60 is ridiculous.
And over $1 a mile mileage fee???
Only 1/4 tank of gas was disappointing. Only 1 person working the counter so it took a while. The gentleman that assisted me was very nice.
The help was very knowledgeable and also helped and loaned tools to fix my truck lights.
Great service, Recommended to anyone.
The service was excellent. HOWEVER, there was an issue with one of the trucks with another customer. One of your other customers was late, delaying customer #2. This isn't UHaul's fault per se, but what peeved me was that you only had one employee in the store to handle customers. Ergo, you had a line of 6 customers waiting for their trucks because you only had one person at the register.
Normally what stores do is put one person on the register and have the manager help out should there be a hiccup. This did not happen here.
This is a failure of management to effectively run their store. The employee did the best she could given the circumstances.
The service was very good
I was sent to 2 locations prior to the final one. the first 2 did not have room to receive the trailer. The final location did not have room either but did acccept it and would arrange for it to be relocated. The final location was only manned by a prenant woman who was unable to completely perform the
unhook. She did what she could but it was left to me to park the trailer and lift it off. Your destination and manpower issues need to be addressed. Your customers should not have to chase down a location to return a rental and the have to perform the tasks expected in a return.
Customer service was great.
My business requires more than one cargo van rental each month; and their service for the past two years has been superb, and above average. The staff are courteous and fast; they listen to your concern and complain and offer immediate positive solution without the involvement of a store Manager or supervisor. The store is neat and clean, and the location is safe to leave your vehicle for the duration of your rental. I appreciate renting from this store.
First they didn't have my Ubox at the correct location they also told me they couldn't transfer it to the location I was promised then after alot of talking they finally decided to transfer it .. then I had a card on file as a hold for the ubox I asked them to change the card to a different one for final payment I was told it was done then I get a receipt that they had charged the original card for partial payment when I was told it was taken off file ...
Since you installed my hitch ($500) it would've been good customer service to offer me a discount on first trailer rental.
Your employees could smile more.
They were friendly, polite, helpful and knowledgeable. Overall it was a very good experience.
You need to follow through & not just end things when the customer drops off the truck! I have gotten nothing but the run around from the time I started with the reservation. I got pennies for compensation for some of the troubles, but so far NOTHING for all the damage that has been caused by the transfer of my furniture from a broken truck!!! Every person I speak to tells me it's not them & it will be covered by someone else, so again I'm just getting a major run around trying to get compensated for everything that was moved into a filthy running truck that non-professional movers had to do in a hurry!
got the 2015 transit connect very friendly would the recommend vehicle and the location to others and love the vechicle thinking about buying one
The facility was well maintained and secure and the staff was always very helpful
Helpful staff, would recommend.
People in that location need to improve with everything, I can pinpoint one thing. From start to finish it was the worst experience ever.
Superior customer service, Great job.
The facility was neat and clean and very professional
The staff was great, place is well lit and secure, the only bad thing about this facility is there`s no elevator to bring your belongings in and the steps can get a bit much to someone with asthma.
Things were stolen out of my storage unit. When I called, I was told my unit didn`t looked tampered with like I was lying when I know what I own.
Price for rental is to expensive.
The service was ok, the reps can be more friendly and act like they love or like the job.
For $10 only, we were able to have 24 hr access to our storage unit.
Very friendly and Curtis staff. I would highly recommend them.
Wonderful staff! It was a pleasure renting from them.
The facility is well kept, staff is very friendly.
Easy access not burocratic stress was great. Very practical. Thanks.
I was charged a $10 fee to have 24 hour access despite me receiving a letter stating that it was supposed to be free as part of my storage agreement.
Very good. Very friendly staff.
Great staff. Friendly and very professional.
Great friendly and professional.
Excellent customer service experience.
Overall great experience!
I wouldnt change a thing. Customer service was superior.
My rental unit is on the top level of the facility and I am extremely disappointed to find that there is no way to get there except by STAIRS. No elevator. REALLY!
the staff was very courteous and friendly thank you
Did not like having pest traps in my unit, could have used a light to see inside the unit otherwise great experience - easy to get in and out and facility was safe and felt clean overall
I would prefer the ACCESS hours to extend into the evening on Sundays, being that it`s more convenient for people to move on the weekends rather than during the week.
Clerk was very friendly and helpful, storage was easy to access and appears safe because it is indoors storage unit could have been cleaner
The hours need to be longer
They are impossible to get ahold of. I tried to contact U-Haul in Elizabeth NJ for 4 days before I finally got someone to pick up my boxes.
wasn`t told about all the fees upfront. also had problems due in payment due to a hold placed on my account which i was told wouldn`t be resolved for 5 days, but the hold was lifted that day.
friendly staff and on time delivery
The customer service was outstanding and the manager went above and beyound to make sure my move was nice and easy.
Very, very good. The young lady at the counter was lovely!
very clean. everyone very professional.
The store was clean but I never get in touch with someone from the actually store when calling.
Dawn and her staff have always been helpful and friendly. I`ve had storage at this facility since 2007.
Very good customer service, I`m very happy.
The young lady who took care of me was extremely nice. Matter of fact, each time I visit the facility or call in to make payment I`ve had no problems.
The manager onsite dawn is very helpful. She helped make a tough situation easier to deal with.
After 12pm there was only 1 person working and there was a lind of approx 8-10 customers. Seemed a little short on staffing. I had to wait 30+minutes just to reserve an additional storage unit.
The choice in size of the unit we used was perfect, so I wasn`t paying for a unit with too much or not enough space. The manager Dawn was very pleasant.
Excellent service and clean facility.
Dawn was excellent in providing my movers directions to the wstorage location.
While my experience was good, the pricing was not competitive. There were too many hidden cost and the policies were not the best i.e the disk lock. I left the facility was the cost was too much.
The only complaints are the price of the monthly storage fee. As well as having to purchase a special lock for the faclity.
Dawn was extremely helpful during the time I dealt with the Elizabeth U-Haul store. I found her to be extremely pleasant abd helpful.
Ive had my storage for 3yrs. and the staff at this Uhaul have and had always been professional and courteous. I will definitely use them in the future......
Upon obtaining a storage unit, I was under the assumption that this facility was secure. My storage unit was broken into.
Best experience ever. Geeral manager was absolutely helpfull in every way possible. Thank you very much for the great help.
both location managers were superb Linden and Elizabeth centers. My move went great. Thank you
I truly liked the U-HAUL service.