Customer Reviews for U-Haul Moving & Storage of Fargo
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Fargo
Received excellent customer service in Fargo.
i would recomend training your staff much better
U really can't improve, from pick up to drop off the costumer support was at the highest level...thanks for everyrhing, couldn't of done it without the trailor and wouldn't of been the same without the awesome employees...dope shit!!!
The trailer rental went exactly as it should have: Very good and knowledgeable clerk got us hooked up
and on our way quickly. Good Job!!
Very personable and pleasant people.
The service was friendly and prompt, the truck was in good condition, and the dolly and mattress cover we had requested were ready to go. Very pleased with everything!
Work on customer service.
Clean the windshield. I could hardly see through it.
More space but you are land locked.So if you moved, would be a plus. But no problems
The van was dirty on the outside and the inside of the windows could have been cleaned. But other than that it was a very good moving experience. The van was nice and new no rattles.
U-Hauls methods of maximizing revenue ( auto adding supplies on the web cart and bullshit 5/8ths tank of gas versus full) is offensive and ensures I will be trying your competitors next time I need a truck (like this June)
LOCATION IS THE WORST EVER!
The Fargo location was not friendly or helpful and fraudulently charged me for rent I did not owe without my consent.
got it last minute and great prices. thank you.
Great customer service and friendly staff!
I have always had good service at the Fargo location. I have had two different storage units and used their trucks about 4 times. Wonderful people to work with.
The guy I picked up from at 0900 AM was less than friendly and was borderline condescending. The guy I dropped off to at 1200 was friendly and helpful and knowledgeable.
There was broken glass in the back of the truck.
Also, I requested 2 dollies but the guy said he didn't have enough to give me 2 so he could only give me 1.
Dave and the entire staff was very helpful. Tow dolly was ready when we arrived and Ms. White was there ready to help when we returned. Ms. White processed the paperwork quickly and then came to help remove the tow dolly from the truck. Outstanding customer service. Thank you U Haul.
Excellent service. Kevin was amazing.
very friendly and helpful. Made sure the truck was prepared for the trip. Thank you
The guy who checked-out the truck to me (Dave - old guy with a beard) was really ornery. He made me feel uncomfortable. He was having lots of trouble with the computer. Later that day when I checked in the truck Dave was gone and the other guys there said "Dave is just crusty". IMO Dave should not be working the front desk dealing directly with customers. I'm sure Dave's a decent guy but to me "crust" should be confined to one's underwear not the front desk.
Great job by Ben locating me a 14 foot truck when one was not available!
Try to get some trucks in one of the south locations so it is more convenient for the customer.
very helpful and kind personnel
I have rented here before and always gotten great service. This day I had reserved a 4x 8 trailer and when I arrived was told that they didn't have any... Even though there was clearly two on the lot that were visible. I asked about then and was told the next trailer in line was a 5 x 8 and he proceeded with the rental. I asked again and restated the fact that I saw them on the lot "oh I guess we do have one available". Prior to hook up and seeing the unit I was asked to sign that the unit had no damage when I picked it up and then upon hook up I went to inspect the hook up and discovered that one of the chains was not securely fastened and that he forgot to hook up the lights.
I again will state that this was a new person to me and the very first time that I drove away saying something bad about this store. I trust that it won't happen again.
our experience was great we needed the u haul for an extra day and they quickly and easily helped us with that. This is the second time I have rented a u haul from this location and both times they were very helpful with our move.
The owner was working and was GREAT!
The vehicle needed maintenance. Alignment was off during the entire haul trip.
Kevin and his team are professionals. The care they gave me was beyond what I expected.
Benji was personable yet professional. Complete focus on the experience and transaction. I didn't encounter a single issue.
Thank guys and gals!
("Were" not was the personnel helpful.) Just a correction to the questionnaire.
My U Haul experience was perfect as always.
Well, I wanted a 26ft truck but website said none available so I reserved a 24ft truck and two dollies. When I got there they didn't have a 24ft truck so I received a 20ft and they were out of dollies. I was bummed but got the move done :) Truck worked like a charm and was in great condition!
Attended to my returned UHaul trailer immediately. Friendly staff.
Very friendly and knowledgeable staff that was helpful at a busy time when the weather was very cold.
Good service, easy to use and get done what I needed.
The LOADED truck had trouble in the snow. Some snow tires, or at the very least some all season tires, would have greatly improved my rental experience.
There was an employee there named Jen or Jenny who went out of her way to help me and it was a nice thing to come across these days. Her kindness in the midst of being busy was much appreciated.
Thank you! It was a very cold and busy day. Smiles and a kind word were very welcoming.
No marker lights on my trailer. U-haul said it was something wrong with my 2004 Toyota sequoia I took the vehicle to Corwins. They said everything ok with vehicle. Went 400 miles without marker lights at night. Not happy.
Very nice and professional.
We were dealing with below zero temps and 50 MPH wind gusts but the two gents who help unhook and inspect the trailer were friendly and professional. That says a lot considering the terrible weather.
Even though I made the reservation on line, when I arrived I was told there were no trailers available. I was told by the people in the office never make a reservation on line or by phone. they do not know what the trailer inventory is at the Fargo facility. I was eventually given a trailer which worked great. shorter, older person with beard could use some customer service training.
Use this location for rent or drop off. Good customer service. Don't use the Fargo south location for drop off(because sometimes their office is closed in business hours).
The staff was very non-appreciative and did not care about your business.
The person who took my reservation told me that mileage is $0.19/mile on weekends and $0.99/mile on weekdays. That is why I rented on Saturday and not on Monday. Very disappointed.
Mike was very friendly and also very helpful. Great employee!
Extremely nice staff, even though they had just received five vehicles in 15 minutes and we're obviously swamped. I was very impressed with their courtesy service and professionalism
I have rented trucks and trailers from this store 7 times or more in the last 5 years. Very accommodating and helpful staff.
Excellent service. Courteous employees. We called ahead as we would be arriving early & the trailer was inside & ready to go when we arrived.
The people working there were rude to me. They forgot to put the dolly in and when I called the call center I was told that I could have the charge taken off. When I told that to the person at the store he snapped at me. I usually use Penske because their customer service is spotless. I will definitely not use U-Haul again.
It was kind of hard to get to because of how busy Main Avenue in Fargo is.
Staff was very friendly and helpful.
I had to wait about 20-25 extra minutes for employees to get my truck because I was booked for one that was parked back behind other trucks. However, this was still better than my previous U-Haul experience when no truck was available and I had to drive 60 miles to get my truck! Overall it worked out pretty well this time.
The guy who picked up the truck from was great but the guy I dropped it off with was very short with me.
Need to take more care of ther trucks
staff was friendly and helpful..... :)
Some employees need major customer service training. We had heard this from others, but tried to reserve our truck at a different location not realizing we'd be sent to the Main Avenue location anyway. It'd take too long to describe the incident. Rude service. We won't be using Fargo UHaul again.
Nothing-well handled and excellent customer action
Everyone was polite & professional!
They basically stole money from me. I never authorized my card to be kept on file nor did I set it up for auto pay. Terrible customer service. I filed a report with the BBB
Have all your trailer options available at this location.
Agent would not help with verifying a location to receive 30 day free storage. Agent did not offer to reserve or discuss information. Agent avoided question and told me to just call the 1 800 number.
Two people on staff + 6 people waiting in line = long wait to be helped.
Terrible. Very unhelpful and gave the impression that I was bothering them. Process cost me almost an hour of my time and one iphone screen.
One clerk said no trucks were available, I almost left when another clerk said there were trucks available, so I got a truck.
Employee with long bear was gruff and unfriendly, but not rude. Employee who collected my rental truck was friendly and helpful (tall darker-skinned man with glasses).
wow my review would go the other way... the location is corner there on main everything is visible going by as often as I do I always new what was there therefore when needing product thats where I go....
Everything was great....I didn't even have to get out of the car to return the trailer.
staff at both ends of move CA to ND were very helpful. Went out of their way to accommodate me. Very good service. Only down side was lack of tracking ability once box was shipped.
Better communication, I was told to pick up a truck at 9am on Sunday and could not get it till noon cause it don't open till then. I thought I could get the truck sense I was told nine. Also was never told that you charge for twenty miles up front. Lucky I had the money. This needs to be mention when asking about price of truck. Make sure you are giving correct information and and times.
Otherwise great job overall! Staff is very friendly!
When I ask a question about the credit cards, to be answered specifically, not vaguely :) For the workers to work on smiling more & being a bit more up beat. I still like the location & will go there again~
Every time I have used this Uhaul there is always a line. It seems like there is only ever one person running the counter and 6 customers in line. It seriously takes like 20 min. to get help.
About a month before this rental I made a reservation for a pickup truck. Went to the store (and stood in line for 15 min) and they said they didn't have any pickups available. I told them I reserved one and the employee working the counter said "It doesn't matter that you made a reservation, we don't have any pickups". Then he said "What am I suppose to do make one magically appear." After that comment is asked to speak with a manager and he said " I am a manager" with a laugh and a grin on his face. If wasn't such a nice guy I would have punched him in the fucking face!!
I had a very good experience using your services. Everything was made simple and easy to understand. There were no problems at all. I was very satisfied!
My 26 foot truck was quite old and ran very rough, but did the job in town. The staff were excellent!
Fargo U-Haul has always been very nice.
Don't claim a vehicle gets 8-10 mpg when it doesn't. And a truck meant to go "one way" should have cruise control. Need to allow unlimited miles. There isn't always a fuel stop directly off the interstates. Poorly done uhaul. Poorly done.
Dave at the fargo location was great and over the top to help me out... we had to rent a few different sizes of trucks to complete our move and dave helped me out every step of the way with each order. i have and do recommend this location to others that need trucks for anything. sincerely Sheri O
On the property overnight parking for customers. I get nervous leaving a vehicle on the street.
The staff were REALLY great at this location. Quick and easy pick up and drop off. All the staff made an difficult moving experience a little easier. Would definitely rent from this location again.
We were told that we were picking up a truck with a full tank. My son did not check it until we were at the moving site (less than 5 miles from pick up) and the gauge read 3/4 full. Driving less than 30 miles round trip required 10 dollars of gas to fill. We learned a lesson the hard way, but it was due to poor management of the vehicle by UHAUL.
When I rented the truck in person for a week later I specifically asked what there hours were so that I would know that I would be able to pick up the truck. When they called to confirm the truck they had me picking it up at a different location than where I reserved it with different hours that I wouldn't be able to make. It took 15 minutes on the phone to get them to figure out to move the truck to where I had reserved it from so it would be open when I arrived. The person I spoke to was Rhonda and she tried to tell me that because I didn't answer the phone when they called they gave away the truck at that location. They called me at 9:37 and I called back within 3 hours. People are busy they can't always answer the phone right away. I unlike her was busy giving GOOD customer service to my customer. When I give you a credit card to reserve my truck I expect I will have that truck at that location when I arrive regardless of when I call you back. Otherwise why take a payment form for the reservation???? I was extremely unsatisfied with the communication and time it took to resolve their own issue.
Price is little bit high. Other than that everything was ok.
I was under the impression that I was reserving a unit at the place on Main ave. It turned out to be on 7th Ave. Uhaul requires you to pay extra to have 24 hour acess to your property.
The location of the storage unit need to be disclosed before assigning a room #. I don't know if that is a uhaul issue or a store issue.
The manager, Eric was very helpful since we were having delays in our moving process. I highly recommend this location for storage and U haul rental!
200 characters are not nearly enough to express my frustration with U-Haul and their web selfstorage system.
The price is high for what you get.
The access system did not work correctly the first 2 times I used it, causing me to make multiple trips back to the main office.
I have been billed for 4 months for a storage unit i moved out of. Every time i call get routed to no where and no one can help me.
All my interactions with this location were excellent. Robbie was wonderful. I would not recommend Ubox to a friend because of the absolute lack of communication from the Indiana locations.
I would say the location for storage is out in the middle of no mans land. Could be more closer to town,but was just fine
The pick up of the Ubox was a day early on a Sunday. When picking my ubox up from shipped location it was not ready. Other than thess our belongings arrived in good condition.
They didn`t have my unit reserved even though they had the reservation. Ended up with box vs. stortage unit. Horrible customer service.
parking and access to units difficult during the week...
Robby and his staff did a great job and took great care of our belongings.
Everyone I worked with was very friendly and helpful. Would recommend the Fargo store to anyone.
I arrived at 12:30 last Sunday 8-11. I had to wait 35 minutes before being helped at the counter. Very unacceptable business practice, as they were obviously understaffed.
Exceptionally courteous and helpful staff
The door to the unit is falling off the track, and it was locked when I got there. I wasn`t told that I didn`t have 24 hour access until I called 4 different numbers,because I couldn`t get in
Robbie, Kevin and the whole staff were super friendly and helpful!
Reserved 5x10x8 unit. 1 inch layer of dust on floors and walls. Was moved to bigger unit by someone at site. Lose free month of storage and forced to pay more for their mistake.
Lied to about locale of unit twice. Went to office 4 times to correct mgmt inadequacies. Wasted time/gas for 5 parties involved I expect to be compensated for time/gas. Absolutely disappointed!
Every one was very helpful.
I was not informed that 24 hour access was an extra cost. moved my belongings across town, which basically wasted my time.
Robbie was outstanding in her service in delivery and pickup. Could not have do e it without he. She is a credit to your business.
No delivery due to inopportune vacation of only driver. Extremely unacceptable customer service to handle the situation. Will never use U-Haul again.
We were extremely pleased with the service and Robbie is just
A gem so personable and willing to go above and beyond
We just loved her
The staff was very helpful and friendly! We were able to get to the storage unit and unpack fast and move on with the day!
where I returned my truck was not the same location as the storage room. The storage facility was no far but there is no signage anywhere that says it is connected with U-Haul.
Our uboxes arrived 5 days late and put us in an end of the month window that delayed the ability to receive our goods by another week. Communication was extremely poor and all initiated by me.
Linda went above beyond what I would expect as a customer! She was wonderful to work with was extremely helpful! The box was way too tiny full of blankets for covering furniture.
everyone was very helpful
Everyone was very accommodating and extreamly helpful!
All workers were friendly and very helpful. The workers at the U-box storage were extremely helpful and showed a lot of concern for our needs.
my card was charged multiple times and uhsul has yet to fix it.
Linda at the Fargo location was amazing!She made my experience with U-Box so good that I will use them again for my next move.
The only thing we didn’t expect was the box being bolted shut. The Uhual in VA did it, so we had no idea to expect that. All of our tools were inside the pod, so we had to buy tools to get it open.
Everything worked out well. No problems at all
In my experience with uhaul both on line and in person I have been very happy to this point. thank You
Did reservations 3 weeks ago for a unit, they didnt go through, was very displeased
Great Facility, Very Secure and well lit. Eric the manager was great to deal with.
When calling to check the hours that I could access my unit, the person the phone gave long sighs and acted as if ghetto didn`t want answer my questions at all.
Gates to the secure storage area were never closed. I asked the owner why don`t close and he stated `ya we gotta look at that`. All month my items were in the unit, there was no gate closed around it.
climate controlled am hoping that heat will go on soon in AM it was 29 degrees no heaters apparent in hallway. furniture can`t go thru lot of temp changes it will be damaged. good help. thx
very helpful, professional and quickly handeled
very helpful, friendly while being professional
No complaints, will use again if needed
Staff was very helpful and friendly. I was pleased that there was no need to give a advance notice of lease termination.
Customer service agent who helped me was dishonest, unfriendly and unhelpful. I think he would best serve uhaul customers by installing hitches rather than at the front desk.
Let`s just sum it up with hours on the phone with customer service to fix my order and get the final cost. After everything was squared away, our moving help had to wait for available u-boxes.
A great help when moving.
Poor communication was highlighted by staff who seemingly had no idea what they were doing.
Fargo Main location sucks.
The Fargo store on Main Avenue is a joke. Front desk was understaffed and very unprofessional. Although I would use UHaul again, I would not use the Fargo location.
Would never rent storage unit there again
The staff was friendly and helpful
Great Storage Facility, Nice to see you can get 24hr access but still have great security!
Robbie was very pleasant and helpful on several accounts. She is a very dependable and hardworking employee and this reflects that she loves her job!
It was hard to get back to the storage area when emptying storage out. Vehicles were blocking the way. Had to resort to going in the exit only.
The feature on the website of Storage access: Mon-Sun: 24 hours is incredibly misleading. Why charge extra when it`s electronically controlled and you don`t have to deal with a person?!
Great groupe of people there very helpfull.
i paid for 24hr storage but couldn`t get into my storage unit to call on the machine is only able to take calls during normal business hours so what do you do if it`s after hours. not a good setup
I waited 30 min after my appt time for my truck an then wen i got back t put my things in my storage unit it had a lock already on it.
Everything I had hoped for. Excellent service in OKC and Fargo. Especially happy to see women driving the trucks!
I tried to leave a comment and it wouldnt accept it, so no more comments now
The staff were very helpful. The area was very accessable and well maintained.
Unit was over priced compared to similar ones of the same size. I paid $10 and still had to call the manager to get a special code to get in.
The main owner Bryan Dean was rude to my mother when she was paying for my truck return, storage rental and repeat truck rental 10-14-11. He really needs customer service training
After things were set up, Robbi called me to confirm order and delivery.Robbi is amazing!I can`t thank her enough for how easy she has made everything from billing to delivery!
The service was top notch. The staff bent over backwards to serve our needs. I would highly recommend this service to a friend! Our rep even gave us his personal cell which I used several times.
was told that the unit would cost around $80. then was charged $129. I only stayed one month because you over charge!!!
Customer service was outstanding.
Robbie at the Fargo U-Haul center is great! She was very helpful, friendly and overall just wonderful to work with.
Best Storage Facility in Fargo! Great Staff, Clean Facilities, and great customer service.
Very friendly and professional. Would definitely use Robbie again!
The U-Haul staff was very helpful.
the U Haul shop in Fargo ND was like coming home. They were helpfull freindly and very willing to give you imformation on housing and living in Fargo.
My household items were stored they got wet moldy have recovered most things but not all. Not recommend your service due to experience with damaged items while stored in your units.
the floor was very wet, had damaged our boxes so when we picked them up they fell apart.had a TV that was on the floor which does not work now. weather free units?NOT a good experience!
The level of service was quite professional, timely and helpful.
The personnel outlet were professional and very helpful. They explained the process well. The only concern that I had was that the south wall in this storage unit 127 had a water/liquid leakage.
Kevin Liedhal has taken good care of me for many years and this experience was no exception...If I should need assistance again, there`s no one else I would call! Thanks!
Staff was extremely helpful.
very friendly people who helped me
They did a great job and were very helpful and patient. Excellent customer service!
Better than most Uhaul places.
Put in a window, an inside lock, insulation heater and they would make an inexpensive, convenient, movable, temporary and private homeless shelter!
Was very easy to get a storage unit and easy to check out! The staff was very friendly! Also loved that I could access my storage unit whenever I wanted and it was still secure!
Robbi Hudson is a great people-person and hard worker! A company is only as good as its people and she is Great People! Best Regards, Mike Ellingson
When ever I am in need of rental storeage , be it long or short term, I will always go to uhaul.
I had my storage for five years with the main avenue store. Kevin has always been courteous and helpful.
Wonderful service!! I couldn`t say enough good things about Robbie and U-Haul in Fargo. THANKS!!!
Sue at the front was great to work with! It seemed so down to earth there and I love that!
I always had access to the facility. Was a good experience.
As usual, Kevin and the staff were great to work with.
Robbie was awesome to work with. Moving from a 4 bedroom home to a two bedroom apartment the U-Box was a life saver.
It was a very convenient and friendly experience.
Kevin was more than willing to help out and make sure the process was right and actually stayed later to help out and make sure my moving process was smooth.
The employees were very courteous. Thank you.
Great service and very convenient
I had an indoor, climate controlled storage unit and it leaked water all year. When it rained it leaked and during the winter the water froze and there was a sheet of ice on the floor of my unit.
Very busy location ALL the time. Long lines. Kevin does a good job but could use some more help! A new female associate was very helpful, efficient and helpful this past weekend.