Customer Reviews for U-Haul Moving & Storage of Flagstaff

Rating:

1.0

Key lock keys broke Alarm kept going off Swipe card not working Or passcode

Rating:

5.0

Easy system

Rating:

2.0

I was told a hitch was reserved for me because I told the guy on the phone I didn't own one. When I arrived, I was told I had to pay $35 for the hitch. Your company put me in a very bad position, having committed to help a friend and being forced, at the last minute, to pay more money that I don't have. The young man at the store who took my payment didn't seem to care much about this huge inconvenience. He made no effort to find another solution. I was incredibly unimpressed and left with a bad taste in my mouth. Kevin

Rating:

5.0

Great customer service. Polite, courteous, efficient.

Rating:

1.0

They are dishonest. The truck I rented was at 3/4 of a tank when I got it. When I filled it up ro return it, the gauge was inaccurate and jumped from 3/4 to full without warning, causing me to over fill the tank. When I mentioned this to uhaul they were rude and dismissive. The way to mitigate this is to provide a full tank with the vehicle. When I asked why they didn't they said it was policy. One I believe is meant to be dishonest.

Rating:

5.0

Thank you kindly.

Rating:

5.0

Staff made sure that I had the right vehicle size as there was a mix up about the 26’ footer when I wanted the 20 foot

Rating:

4.0

They almost didn’t have our truck which would have been a disaster. Rep was not super friendly but wasn’t rude either-didn’t seem too into the job

Rating:

5.0

NA

Rating:

5.0

Everyone was very friendly, courteous and extremely helpful..

Rating:

5.0

All I can say is that Ben, Griffin, Becca, are solid!!

Rating:

1.0

Return everything was a headache. Customer service is bad.

Rating:

5.0

Very professional very nice amazing at her job . Manager position

Rating:

5.0

So easy

Rating:

1.0

Y'all keep that storage dirty bathroom dirty halls 😀

Rating:

5.0

Everyone friendly and courteous. Excellent customer service!

Rating:

5.0

Don’t text me asking when I am returning trailer 3 hours after I rented it. I’m busy!

Rating:

5.0

Drop off was simple and efficient, very friendly!

Rating:

5.0

great location - beautiful facility

Rating:

5.0

Your system keeps names of previous customers, Then uses the Same customer names, When in A new customer purchases a New unit., it shows The Same Name, if not noted or Corrected, the name shows again!, even at pen pad, when used, We should be questioned, if Keeping the Same previous name! Or Use a New Customers Information!!!!

Rating:

4.0

Even if busy or with another customer, acknowledge arrival so I know if I’m in the right spot with a trailer. Three different U-Haul folks walked past my truck before one looked at me.

Rating:

4.0

I had no problems this uhaul location notified me that the car hauler was damaged and gave me the location not doable they fixed the problem and we picked up the unit and all went well

Rating:

3.0

The initial cashier was really kind and helpful. & also the employee that received the truck upon return was very kind and thorough :)

Rating:

5.0

Super efficient!! The General Manager is very friendly and extremely knowledgeable!!! Very, very clean facility.

Rating:

5.0

Wonderful delivery and pick up!

Rating:

3.0

The truck had a lot of play in the steering. The truck wandered and it was difficult to keep the truck in the road lane when driving.

Rating:

4.0

Wait time to return van and equipment as long. Website to return stuff was useless.

Rating:

5.0

place is in a great location, and the staff is great

Rating:

3.0

I had to pay for TWO trucks! I only reserved ONE. It's not my fault that you didn't have the 10' truck available that I reserved. You debited my account immediately & I want MY money back in my account immediately; if not sooner. Geez.

Rating:

3.0

I reserved a 10x20 storage unit a week or two before we moved to Flag from Los Angeles and even spoke to the manager who let me know that we'd be moving into two 10x10 units since they didn't have a 10x20 – we were completely fine with this. The manager confirmed our two units and we moved on. Once we arrived in Flagstaff to move into our units, the lady helping me at the front desk said they didn't have two 10x10 units available for us, so we had to reserve a 10x15 unit instead and barely fit all our belongings in it. I completely understand things like this happen, I just wish the manager would've have confirmed the units for us unless they were actually going to be there when we arrived. Otherwise, the office staff were helpful and apologetic upon our arrival.

Rating:

3.0

Contactless dropoff was fine.

Rating:

5.0

Taylon, my assigned customer service representative was excellent. A great communicator and very friendly. He got me in and out quickly was a great help. Thanks Taylon!

Rating:

1.0

This location needs to check their equipment to see that it’s operational before renting to a customer. This is the second time I’ve had issues with trailers that I’ve rented here. The latest problem costed me a 3 hour delay.

Rating:

5.0

Very friendly. Guy was helpful in answering my questions. For now I’m very happy with facility and staff.

Rating:

5.0

The location was great. I was not happy having drop it there because it was an hour out of my way.

Rating:

1.0

General Manager of the Flagstaff location wasn’t up to par. The lady with the black hair. Very rude during service, slow to assist and no very communicative on how I was being charged. Mind you I left with over $500 in charges to rent a 6x12 trailer for 7 days.

Rating:

5.0

The door on this trailer was very hard to use

Rating:

5.0

This location needs no improvement. I come in every other week for a 20 footer and it’s always a pleasure. Everyone over there deserves credit for their work. Great work people

Rating:

3.0

Don't call me to ask me to come early, then make me wait an extra 1.5 hr for service. Otherwise, hitch looks fine. People are nice, they got in a jam with hitch installation, but still ..

Rating:

5.0

The manager - Rebecca - was super professional and knowledgeable. This was reflected in the short amount of time needed to finish the paperwork and get on the road to get moving. Thank You! :)

Rating:

5.0

Great Assistance

Rating:

5.0

The employees were helpful and my rental was smooth

Rating:

1.0

Manager Kim is completely rude and disrespectful

Rating:

5.0

I always appreciate how friendly staff is. The woman who checked me out at the start of the day was helpful and made everything super easy. The man who checked me in at day end was friendly and made everything go super smooth.

Rating:

5.0

EVERYTHING WAS AS EXPECTED!

Rating:

4.0

All ways have good experience with U haul and especially staff very helpful

Rating:

3.0

Lady at the counter did her best not to rent me equipment. She said she doesn’t even work there anymore she was just helping out due to the snow storm. We figured something out and I was able to get my rental done.

Rating:

5.0

Forever grateful you guys are awesome!!

Rating:

5.0

Always pleased with the prompt and attentive service I have received at the Flagstaff location. The staff is helpful and knowledgeable. I love the new facility and am really excited to get to be in such a modern, secure and well-maintained storage facility.

Rating:

5.0

Quick service and appointment time on schedule and work completed within reasonable time frame. Thank you

Rating:

5.0

Ben was so helpful and patient ! He helped me every step of the way with my new hitch and bike rack .

Rating:

5.0

Having 2 securities check in was excellent!! And inside securities lock and camera is 3 👍👍👍 thumbs up. I didn't have to worry about my belongs stolen. As it happened at another storage place. I will surely use U-haul again. Thank you staff!!!

Rating:

2.0

Overall, the truck operated fine, but the cargo area leaked (it was raining) and soaked one of our boxes. Also, we finished off at our storage unit, which is very nice, but this is the 2nd time the lights didn't work on the 2nd floor at the NW corner of the building, and no one around to fix it after hours.

Rating:

5.0

Totally the best transaction ever with U-Hual. Been using this Company for 45 years and it’s only got better. Thank you N Hightower

Rating:

5.0

Great customer service and equipment.

Rating:

5.0

I may have gotten lucky, I don’t know, but the truck was more clean than I expected and worked well. Perfect for my moving needs. Thanks

Rating:

5.0

Extremely well run facility

Rating:

1.0

The rep was very unprofessional. So reps were standing outside talking for 20 minutes. I waited inside for 20 mins until I was able to check in the truck. Very snotty attitude and needs to go back to training. I will never use or recommend this location.

Rating:

5.0

Easy experience!! Had a false start trying to use your mobile app, but the staff at the store in Flagstaff made up for that and more!

Rating:

1.0

Nickle and dime over every single thing. Mormans.

Rating:

5.0

Very nice staff . Super clean facilities

Rating:

5.0

I really like the price and the location

Rating:

5.0

You guys were a great help! U-Haul was my best storage by far this year. Thank you Flagstaff!

Rating:

5.0

N/A

Rating:

4.0

We had a learning curve on the main doors, getting them to open and stay open while backing a car through them. The facility was clean, well-lit and secure and our unit opened and locked up easily. Access to our unit was great!

Rating:

5.0

Thanks to the girl who helped me!!

Rating:

5.0

The online process was very easy to follow and complete. The communication via text messages was perfect, just the right amount of communication to make it affective but not overwhelming or annoying. The facility was easy to navigate and had the appropriate equipment (carts) to make it quick and painless.

Rating:

5.0

Very accommodating people. Always helpful and in a good humor.

Rating:

5.0

The storage facility had great security, clean, and easy to access.

Rating:

1.0

I was not told I could pick up the trailer outside of business hours. A reservation was set up and I was unable to get the trailer I needed. Extremely upset with this experience.

Rating:

4.0

Every time I have been to the front desk the staff have been very courteous and helpful. However, I have never, over the course of the past 5 years, waited in line less than 3 minutes, and there is usually a 10 minute wait.

Rating:

5.0

I've used u haul for years at the Flagstaff store and am impressed.

Rating:

1.0

The garage doors weren't always unlocked and available. The controlled environment was too warm during this past summer. I feel that the manager Kathy is rude, and not suitable for management.

Rating:

5.0

Items were secure and well protected at all times.

Rating:

5.0

Once we figured out the security codes it was great. Super clean and convenient

Rating:

3.0

24 hour access would be ideal and better training for the employees. The young girl who helped me was very friendly however she did not know how to get my cash deposit and only after a 30 min phone call was she able to figure out how to accommodate so total time just to get my cash deposit from a trailer rental took over an hour.

Rating:

5.0

The team that was shorthanded did a great job handling my situation.

Rating:

5.0

I worked at corporate office in phx for 10 years, that is why I choose it in Flagstaff.

Rating:

3.0

Had to run around a lot but finally got my lock and location to the unit and everything was good after that.

Rating:

4.0

Thank you and thank you to the nice young lady worker who helped me after hours check in my Trlr

Rating:

3.0

Wish the access hours went later into the night but was okay. And one day in the bathroom someone had horrible diarrhea in a broken toilet in the facility and it probably should’ve been classified as a biohazard.

Rating:

5.0

Staff was very friendly, and the place was in excellent condition.

Rating:

3.0

Monthly rental fees are too high and a college kid discount should be offered

Rating:

5.0

Everyone I worked with was so helpful and friendly.

Rating:

5.0

The storage unit was perfect for me and my roommate to store our stuff. The deal to get a rental vehicle and get a month free storage was exactly what we needed!

Rating:

4.0

The facility and onsite staff were great! My only issues were... I asked for a 10 x 10 and was given 2 - 5 x 10's without prior notification before checkout. 3 times, when trying to contact someone ON-SITE, I kept getting someone who was OFF-SITE and they could not answer my questions about the 2 - 5 x 10's. The 2 - 5 x 10's were almost a problem, but eventually worked for us. Other than that, everything was great and Sam was great when we closed the units! I would recommend this U-Haul facility to anyone.

Rating:

3.0

Facilities were great. Staff was friendly but really slow service.

Rating:

5.0

Rebecca was amazing from start to finish. Thank you

Rating:

5.0

Everyone was friendly and our unit was super clean.

Rating:

5.0

Will rent from again

Rating:

4.0

Your scheduling of rental truck os a pain in the fact that they book a reservation and then they tell you that they don’t have a truck 2 days before pockip. Total BS. Storage facility was very nice, although it was a bit pricey

Rating:

5.0

Facility was modern and clean. Plenty of carts available to help with loading and unloading. Very secure and easy to access. Definitely recommend and will use again in the future if needed.

Rating:

5.0

Very quick and easy service. I was able to rent a unit online in a pinch and had no problem closing the account when I no longer needed the storage. GREAT SERVICE!

Rating:

1.0

I have been bombarded by your text message to review my U-Haul experience, at least 20 texts in the last two days.in English and Spanish. I cannot even move into my storage unit until August 9th when it is available so can’t provide a review until after August 9 th other than to say your review requests are incredibly annoying, please stop sending them.

Rating:

4.0

The sliding door was locked while we were still moving big items out, but overall a really good experience.

Rating:

2.0

Was unable to reserve a climate controlled unit after my initial reservation did not appear in the system.

Rating:

1.0

I reserved a unit 3 months in advance. And I got there and they gave a unit that wasn’t the correct measurement, but I accept that anyway just to walk up and find someone else is in that unit. I was then told nothing could be done because they did not have units left in my size. I was forced to purchase another, more expensive unit (as the other option was a ubox, I reserved a self storage) that I didn’t need because “there was a glitch in our system” and of poor management. Never renting here again. No help and they just said tough luck.

Rating:

5.0

Very positive move-in experience with friendly and helpful staff who were very knowledgeable.

Rating:

2.0

I didn't think that it would be so easy.

Rating:

5.0

Kathy Battali Operates a Ship Shape well run well Organized , Clean Clean Clean Business.

Rating:

1.0

I ordered a 10x10x10. In the CONTRACT it says 10x10x10 and I got two 5x10. Unacceptable. I believe my storage should be free until I get what was contracted.

Rating:

1.0

My lease ended last night, and I was rushing to get everything out. I showed up to the unit at 10:15, and I couldn’t even get access cause the door was locked. Horrible stressful experience

Rating:

5.0

Great customer service

Rating:

5.0

Would use again only thing is the staff that hooked up trailer did not make sure tail lights were working so I followed them all the way

Rating:

4.0

Carl was helpful.

Rating:

5.0

This was so easy to rent the storage unit through the app and make payments. Totally happy with the cleanliness. I would totally recommend! Thank you for making my life easier!

Rating:

5.0

Good folks at this store, helpful and nice. Kathy runs a good ship.

Rating:

3.0

Did not receive the free disk lock to my storage unit upon moving In. I had an extra and used that to avoid having to track someone to ask. Upon moving into my storage unit there was someone else’s furniture inside. Some staff don’t know answers to basic questions and the staff that they refer to are borderline rude.

Rating:

5.0

The gentleman that helped me was very kind and showed me all available units to help me narrow down my selection. Very kind

Rating:

5.0

Move in was so incredibly easy despite being on the 3rd floor. I wish hotels had the same size elevators. The carts were super helpful. Caleb at the flagstaff location was super helpful with online check in.

Rating:

2.0

After reserving a Storage Unit, three weeks before, when I got to the site to check in, the unit I was confirmed for was unavailable due to a leak in the facility, and that was the only one of that size they had. There seems to be a disconnect between u-haul.com and the facility’s ability to communicate, and make those revisions necessary online. Customer is left to find out this news only when they check in The on-site GM wouldn’t or couldn’t give me a similar unit for the same confirmed price on the first floor, which was my priority. It’s hard to know if it’s really an issue with U-Haul organization or the GM at the site location. Either way it was not a positive experience. I will say, once I got to my unit, I was pleased with the cleanliness and ease of accessibility to the building.

Rating:

5.0

Little niceties add up against the competition. Like access door for carts and the carts to go with it . well maintained carts, too. No squeakers, easy to maneuver in tight spots inside the lockers. Well maintained roll doors and lock hasps. I dealt with four of the personnel upon move in and I'm glad I chose this facility.

Rating:

3.0

Service and hours are great. Monthly storage fees are high.

Rating:

5.0

Thank you Karhy

Rating:

5.0

Took a long time to get first floor unit.

Rating:

5.0

Very convenient and very friendly and helpful staff

Rating:

5.0

Need better costumer services I had to wait n hour to get service

Rating:

5.0

Savanna, Sarah an the young lady with the brown hair who checked me out of my storage, wonderful!! Give them a big bonus. The day I moved into my storage unit and returned the uhaul truck, these ladies were saw what I was dealing with and stepped up too make the situation better. Thank You Again.... I will be a returning customer, Sincerely Anna Rivas

Rating:

5.0

The staff that helped us was informative and knowledgeable. Made the rental easy

Rating:

5.0

It was easy, staff were extremely helpful and pleasant.

Rating:

5.0

My wife and I are in our 70's and have moved several times. This is the best storage facility we have ever used. Kathy and her crew do a great job.

Rating:

5.0

The staff are fantastic at this location; these people will go “the extra mile” for their clients.

Rating:

4.0

My only complaint is how hard it was to locate the office. I wandered most of the way around all the buildings before I found the office. Perhaps a few signs directing new customers to the building that has the office. Once I found it, the customer service was outstanding!

Rating:

5.0

very clean facility and having carts to transport items from car to locker was very helpful. Expensive but worth every penny

Rating:

1.0

I was not honored. Communication between staff lacking. Over charged

Rating:

3.0

Price was a little high but the place is very nice. Price should be high to low depending on level 1 to 3.

Rating:

5.0

Only thing I would appreciate is longer access hours, maybe until 11:00.

Rating:

4.0

Very nice and accommodating.

Rating:

5.0

Very satisfying experience.

Rating:

4.0

There needs to be some kind of security monitoring…as I was taking items to my storage, I noticed someone intoxicated loitering near the front opening doors trying to get in. There was no one on site to ask him to leave and it was apparent that the person was trespassing and most likely had no official business on the storage property. Aside from that, very clean and convenient.

Rating:

3.0

I made online reservations for a unit that was not actually available on site. It was not available in the new building at the size or price so had to deal with what was available and change the plans I had made from the online. So that sucked...

Rating:

1.0

New facility so constant accusations if you block even made a scratch on the lock handle, always a rule or limitation on what you can and can't do making it very difficult to use the facility. Staff were rude, I could say 100 other things but there's no point I just won't be going there again

Rating:

4.0

My move out date was Thursday January the 12th not the 17th.

Rating:

5.0

Professional, helpful employees.

Rating:

5.0

Thanks for being there when we needed you all!!! Merry Christmas!!!

Rating:

4.0

I would have given an Excellent rating but there aren't enough carts for more than 6 people to move in/out with. They are very small compared to other storage facilities. We moved in on the 30th of the month, and the 1 elevator was slow to get back to each floor with all the people using this facility at the end of the month (and it isn't even half full yet!). The mattress carts are very narrow and useless with large mattresses (which defeats the purpose!). Lastly, it appears that they are filling the 3 story facility from the top-down, and the outside-in, meaning you get the units furthest from the elevator, and several stories higher than needed, requiring more elevator trips! It is extremely aggravating to walk your belonging past dozens of move-in ready units to get to the very last one!! Just seems dumb at best.

Rating:

1.0

My contract was terminated for reasons which were completely made up, but the manager called Kathy claimed to have video of me in the restroom. Apparently using the restrooms is a breach of contract.

Rating:

2.0

Making reservations online was a waste of time as I had to give the same details all over again. The staff told me “we’re supposed to use it(online reservations) but we dont.” I also did not get the month of storage that I had a code for in the online reservation. When I asked, I was told I did not qualify for the free month. The doors did not respond to the key pad reliably. We frequently had to use the pedestrian door in order to access the building as the loading doors would not open. The advertised facility hours were not what was implemented. 24 hour access was advertised but it was only open during office hours.

Rating:

3.0

They need to offer longer hours to use storage unit at least till 9 pm Monday through Friday . That would help a lot for those who can't make it there by 5 pm

Rating:

5.0

Great experience with staff, very well maintained storage facility

Rating:

5.0

Whippel helped me and was very knowledgeable and friendly and it was freezing cold snow storm! He still maintained a polite disposition and great attitude! Hard to find these days!

Rating:

5.0

The Flagstaff facility was very helpful. They provided me with what I needed and also provided me with some much needed information about a trailer I rented from another facility.

Rating:

5.0

Please consider adding lights in the units or plugs where tenants can add a lamp.

Rating:

4.0

Relax on customers just for a moment of two. That means give them second time. I always give second chance or more.

Rating:

5.0

Access hour should at least be around 9pm. 7am is well convenient. Hey not my fault neither you either. But you know I just thought about it 9pm look yummy, if you think of it. Moreover you don't have to change as you're.

Rating:

5.0

I didn’t get the young lady’s name, but she was very helpful along with the young man who rented me the storage unit

Rating:

3.0

The ladies that helped us were kind, patient and helpful despite that this location is very busy with a long wait. The reason I would not recommend is the access hours. I will have to find another storage facility as soon as I can. After a long wait, it’s a mad rush to get everything unloaded and make sure you have what you need before closing. If you forget anything … too late. Not only are the units more expensive by comparison but then if you forget anything and remember after hours, you find yourself at the store buying things you already have but can’t get to because UHaul’s access hours suck. So despite the wonderful manager and employees, I will be looking for another place to keep my things.

Rating:

5.0

The staff were very friendly, extremely helpful, and clear and concise with instructions. The facility is brand new and clean. Definitely the best!

Rating:

5.0

There is a female worker that goes above and beyond for this location, several times I witnessed her running to and from trucks, than this past weekend she was cleaing the entire inside of storage units. I don't know her name but she is excellent.

Rating:

5.0

A key point: After renting a vehicle I was offered one month's free rent. Deal clincher.

Rating:

3.0

While the facility was clean and staff decently nice, I dont understand the point of being on a call log for 3 plus months only to be told that they are taking care of anyone who walks in instead of people who have been waiting. So rather than waiting for a call I went in to get a unit. Still upset as I was told time and time again the call log would be one of the first people in the building and we would be called when the location opened. That never happened . Had to call 5 total times in the month of August just to figure out they were even allowing people in.

Rating:

2.0

Gorgeous facility… The redhead associate literally watched me walk in, turned around and if “ughhhh” could have been written over her body language, it was. She then did not know how to check me into a rental. Need some training on that you have a lot of empty units to rent and they’ll need to know how to use your system. I’m irritated you have so many empty and available ground floor units and you wouldn’t give up your best real estate to first customers. Loved the elevator super grateful, was spacious enough for everything I had. The carts are a lifesaver. Made everything super convenient The inside of the uhaul literally said first month free with a 1-way rental. Confused as to why free=$249.00 Staff seemed annoyed that we were moving in. Got a 4:30 reminder they were closing at 5 and the door will be locked even though we were down to a few large items left to move in. She was gracious enough to allow us to fully unload the uhaul, into the unit I just spent $250 on, from the truck I just spent $700 on and $400 for gas. I’m not sure how much you pay your employees but for me, that’s a very large amount of money to budget. . And to not feel appreciated or respected as a paying customer was a little frustrating. Just didn’t appreciate the pressure simply because you don’t have your access figured out. I received a PIN number that opens the door and then was told it’s not working. . Not my fault you don’t have it together, and not your associates that are off at 5 either. You should have a plan for that in place without forcing your employees to stay late in case a customer needs to finish unloading 15 minutes. She was visibly annoyed, and so was I. We could have unloaded much faster…. Into one of the many many available ground floor units.. but I had to ride the fancy elevator 20 times, and she had to wait 20 minutes after her shift was over. There are huge puddles throughout your dirt parking lots, you get a lot of rain and snow you should have better plan for property management. Again, gorgeous brand new storage facility. You should consider better directional signage when it comes to rentals, returns, storage, etc. with all the additions you all have done. And the multiple entrances you now have. Huntington is a busy little street easy to turn into the wrong entrance then have to dodge lakes and 50 trucks and trailers to make your way back. Did appreciate the same day rental and move in, very convenient. Your associate indicated they would walk me through after hours drop off of my U-Haul truck, that didn’t happen but that was nice of them to offer? I guess? The lot was full of trucks returning, well organized chaos and a lot of inventory to manage impressive job. I’m only hoping to utilize your gorgeous facility for a month or two but I hope this feedback helps!

Rating:

4.0

Clean facility. Staff super friendly. Access to the units was all that prevented from 5 star. It is difficult and confusing to get in and if it is busy and someone is dropping a trailer when trying to leave it is impossible the way you came in and I found by trial there is another way out. Just no signage there are alternate paths.

Rating:

4.0

didn't bring a headlamp - pretty dark in those rooms!

Rating:

5.0

Savanah was excellent

Rating:

2.0

The bathrooms are out of service indefinitely, so we have to walk all the way to the office and use the one restroom there.

Rating:

5.0

Wish I remembered the name of the young man who checked us in at the Flagstaff Huntington Drive facility yesterday late morning. He was great. Also the gal on the phone when I called in the morning.

Rating:

4.0

Nice place overall. Parking lot is a little cramped so its hard to park close to the storage room doors but they are adding on to the facility which should fix that problem.

Rating:

5.0

Staff at the Flagstaff Uhaul location was fantastic! Excellent customer service; incredibly helpful, patient, informative, flexible… ten stars!!! Shout out to Caleb and Kyle! Thank you!

Rating:

5.0

Thanks for finding and suggesting a reasonable space to accommodate my things. Pleasure to do business with you.

Rating:

5.0

I had an excellent experience yesterday. The woman at U Haul who rented my storage space could not have been more helpful and friendly. I am 72 and she found a space that was more convenient for me and spent much time in explaining the storage and facilities. I strongly recommend the Flagstaff U Haul!

Rating:

5.0

We had our storage unit for 6 years and had excellent service at all times.

Rating:

3.0

Unit was described as 5' wide x 10' long, 6' high. Upon entering the unit, the fire suppression pipes running through the top of the unit effectively reduce the usable space to just over 5' tall. This unit (potential renters should be advised of this before renting and units like this should not be rented for the same price as a unit that has full use of a 6' ceiling.

Rating:

5.0

Uhaul employees were easy to work with and helpful!! Storage unit was clean. Highly recommend.

Rating:

3.0

My rent went up year after year , why? Nothing better happened as far as my space was concerned. The facility wasn't improved. Nothing changed in 5 years except my rent went up.

Rating:

5.0

All of the staff were super friendly and helpful with my storage unit. Also, when my key got stuck in my uhaul lock one of the staff fixed it . quickly and gave me a new lock for free. thank you!

Rating:

5.0

Rented space after a move for 9 months and I never had one issue accessing the unit. This was so easy, affordable and flexible!

Rating:

5.0

Marcus and Kathy went above and beyond to help me figure out a solution to my storage needs. I’m so thankful and would definitely recommend this location to anyone.

Rating:

5.0

Really appreciated the walk out to the space and help with getting my purchases to my vehicle. I didn’t ask for it but was noticed struggling I guess. Thank you.

Rating:

5.0

The storage facility hours should be extended at least to close at midnight each night. Barring a few little leaks in the roof, the overall storage facility was awesome. Caleb is a great representative of Uhaul, very friendly, knowledgeable, caring, and most of all professional. If I ever need to store anything again, I would definitely do so at this Uhaul.

Rating:

2.0

The manager was rude to me while I was unloading my stuff to give to Goodwill. It was hard enough donating my dead fiancee stuff . I didn't need her to come in and yell at me and my guest and tell me to hurry up by 7 pm even though the storage unit doesn't close till 10pm as per contract. Plus the added on late fee of 15.00 every few days was impossible. U haul has probably made over 8 thousand dollars from me these last two years and I didn't appreciate this last part being talked to and treated like crap I will never use a U-Haul moving services again or will I ever use a U-Haul storage unit ever again and I will tell everybody that I know not to use it and the way that I was treated and talk to

Rating:

5.0

Staff was always friendly and highly competent regarding any issues I had. Always a pleasure dealing with them. I’m sad to be closing out my storage locker but will absolutely use U-Haul for any storage or travel needs in the future!

Rating:

5.0

Thank you for waiving the fee! I wish we could have paid it but we were not able to. My mom was prepared to let it go when we got a voicemail saying we could get everything out as the bill had been waived because of COVID. Thanks so much!!

Rating:

5.0

I am so impressed with Kathy. She got us a storage unit that we needed very bad called us back when it became available. I am very very extremely pleased with her customer service and I give her 10 stars for satisfaction.

Rating:

4.0

Everything was fine! Thank you!

Rating:

5.0

This facility has always bent over backwards to help me with all my rental needs. Highly recommend them

Rating:

4.0