Customer Reviews for U-Haul Moving & Storage of Flagstaff
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Flagstaff
Excellent staff & service
The roof of the trailer leaked water, was out of balance and had a huge chunk of tire missing on the passenger side. That was the oldest thing I ever rented.
Nothing! I had a very pleasant experience. The staff was courteous, efficient and friendly! Keep up the good work Flagstaff, AZ (Huntington Drive) UHaul!!!
No problems at all--very quick and easy.
Can't think if anything to improve. Service was friendly, helpful and everything was ready when we were scheduled. A great experience!
I believe the gentleman that helped us babe was moody he was fantastic and completely changed our opinion of uhaul after the less than acceptable service from the Washington Utah location
Personnel were helpful and courteous. Trailer performed well.
keep trucks new and strong running
Thank you for always being quick and professional.
not a thing. everything was done very well. a pleasant
Employees are extremely helpful, knowledgeable and very kind. Must be one of the top rated U hauls anywhere. Bar none.
Outstanding Customer Service. I have used U-Haul many times in the past and this location is one of my favorite's. I highly recommend this to my friends and family. I can't think of anything for improvement right now. I think this Manager is definetly doing things right.
The unit was past its prime. Speakers blown. Steering wheel off center. Leaky brake/drum that sprayed personal trailer. AC belt squealed. Cab looked like unit was lived in. I was glad to get out of it after x country drive.
There was a problem in that I was issued the incorrect Van. This was only a problem for the U-Haul employees when I returned the Van. They worked on the situation and were very professional and nice to work with.
I will use U-Haul again when I need a vehicle bigger than my Accord.
THIS BRANCH OF U-HAUL CONTINUES TO AMAZE ME. THE SERVICE IS EXCELLENT, THE STAFF IS WELL TRAINED AND COURTEOUS. SO HELPFUL. TOP DRAWER ALL THE WAY!!!
Fast and quality service on the phone and in the shop.
The staff here has always been good to my family and I. We've used them several times throughout the years. Thanks for the great service Flagstaff. We are going to miss you guys.
Customer service by employees was excellent. Would not hesitate to use this facility again.
Continue to making the process easy.
Great customer service. Discussion on options were very knowlgable and professional. Thanks again, U-Haul, Flagstaff.
Unfortunately, there was only one person working the desk on a Saturday morning and about 5 other customers behind me and one before me. The original trailer hooked up to my vehicle, the lights didn't work, but was exchanged for another in short order.
I appreciated everything I used was cleaned and well-maintained! Customer service was boring but both people I spoke to (on phone and in person) were helpful. It was cheaper than I thought it would be!
You list that 1 u-box would fit a studio apartment's worth of things, so I only ordered 1. I don't know if you're assuming I'm an adult with a twin bed, which you don't mention, but I own a Queen. I was unable to fit my box frame or bed frame in with the rest of my belongings, so I had to trash quite a few things I would have otherwise taken with me.
Also, my arrival location
this is absolutely one of the better u hauls that I`ve been to
Great facility and very nice staff.
The staff person was very friendly and helpful.
The information, service, and assistance were excellent. This was the second time I've used this location, and it's been a pleasure both times.
I buy boxes and rent trailers here often. This is a super busy location, but all the employees are always hustling so they get me right in and out.
Nothing. Excellent, thorough service all the way! Thanks.
Good customer service. Thanks.
The manager of this store is awesome. Willing to work with customers when needed!
awesome!!! thank you... it was simple and easy to be able to rent a uhaul.... first timer and totally impressed.
Quick and easy. Very friendly and efficient.
Everyone was very nice and professional and made the whole experience very easy.
There were many people waiting for help at this location and no where near enough employee help. No one was called to help. We left and had to come back the next day. Not convenient in anyway.
Exceeded my expectations flawless journey from Flagstaff to California.
Driver mirror was taped together and moved each time I hit a bump. Truck overheated and I was stranded on the side of the highway in 108F for 2 hours and lost a day of work costing me $360 in pay. I will never use or recommend uhaul and am still trying to figure out how to fix all the damage this rental has caused me finanitally and medically.
the CSR was very rude and unhelpful.. Told me one thing and then lock me out right as they closed, making me believe I would have 24 hour access. Ending up costing me another $100 for a room.
U could fire the employee that did nothing to help me. Ending up costing me for an extra night in a hotel~$60. Was very unsatisfiex
Used this location several times and have never been disappointed.
Though extremely busy this site was well organized and efficient.
Had some problems at check in with a new employee that had not been trained fully but returned the next day and Jason helped fix everything. Overall Location , Value, and Quality was great.
Flagstaff Uhaul employee Bryan was very friendly and professional.
worked fine and they were ready for me when I went to pick up the truck.
Nothing could be improved, its the best uhaul I have ever rented from
Everyone was extremely helpful, we couldn't have been happier!
Excellent customer service.
Very easy drop off - no improvements that I can think of.
Don't give me a truck without cruise control when I have to drive over 1500 miles.
Was not told the storage would be moved so took me a lot more time to ensure nothing would be broken which really made it hard for me. Staff was very friendly and helpful
Very friendly and knowledgeable
they took the trailer and unhooked it without my help before they opened at 7 the attendant, a gal had it unloaded at 645 and said it looks good thank you.
It was great service
Facility was close to my final destination, drop of was easy, service was outstanding.
Not much. The young man installed the hitch in less time than the computer told him ! Everyone was very efficient. Place was very clean. Everyone helpful !
We love U-HAUL! I have tried other competitors in the past and have been disappointed every time. I will never go anywhere else!
The manager wouldn't sign my return reciept claiming he didn't have a PEN!!! Hello! I'm not going to just drop off a trailer and not get my reciept signed and dated validating I returned the trailer. I had to find another manager that had a pen in order to get my reciept signed. Crazy!
Very friendly staff and helpful with the blinker not working.
I appreciate the ease with which we were able to rent the vehicle a well as the after hours drop off option.
Tell client about need for padlock
this is not even where my drop off is. Matter of fact it' s not even in the same state!
Staff as very helpful, and even told me that I could write off the Uhaul in my taxes, which was very helpful.
Truck was in good condition, and had good fuel economy.
Clerk was knowledgeable but did not completely cover all aspects of the trip i.e. asking if familiarity with truck or after getting additional insurance of what it covered. Did not go over bill upon renting.
Couldn't be more pleased.
The explanation of the fuel level to return the truck at was not clearly explained to me. I left this location under the impression that I would be reimbursed for the cost of fuel if I returned the truck over 1/4 full. As a result I spent $75 on fuel which was unnecessary. This was incredibly frustrating as I don't start work for another month, so my budget for the move was incredibly tight.
When returning the trailer there was a long wait time. Only one person at the counter. Didnt see anyone in the yard area. After several customers who wanted to rent equipment walked out of the store, the person behind the counter went to an office to ask for help.
None, everyone was extremely helpful and friendly
Very helpful picking up and dropping off
Improve customer wait time. Several customers were waiting including myself for someone to instruct us where to drop off the rented equipment.
It would help to have equipment return signage.
Uhaul's tracking system for Uboxes is terrible. My boxes did not ship together, did not arrive when promised, and were delivered to two separate locations. Through it all, staff couldn't even accurately tell which pod was where! My last pod arrived 4 days late, after two previously promised delivery dates had come and gone. I had to arrange for moving help four times, cancelled a trip I had planned, spent over a week dealing with frustratingly unhelpful customer service calls and - despite clearly NOT meeting their contractual promises - I was still charged full price!!! And now for five days staff have refused to answer my questions about reimbursement, or have transferred my calls to others who don't answer and don't call back. What can you do to make my experience better? Give me my money back!
This Uhaul location is very nice. They provide excellent customer service. Even thou I had a meltdown, due to a misunderstanding, Jason, the manager was very kind to me. Later, when I had to extend my reservation twice due to my husband's illness, Drew & Chris helped me to do so with no extra charge.
Amazing and fast customer service!
The person who helped us rent the truck was very helpful and knowledgeable as he walked us though the process. I think his name was Brian.
EVERYTHING WORKED FINE AND ALL EMPLOYEES
WERE VERY HELPFUL, PERFESSIONAL AND KNOW
LEDGABLE,WOULD RENT HERE AGAIN.
Service was excellent, quick and right to the point.
No suggestions. Everything was efficient and smooth.
You guys did awesome trying to find us a trailer when you didn't have one in stock! You called around and kept is in the loop and the transfer was easy and painless. Thanks for that!
Too long of a line at check-in, need more employees working around the first of the month.
No suggestions for improvement, all was good.
The wait time was a bit long checking in to pick up our rental. Other than that was ok
Be honest in what you advertise. I feel that I was ripped off. A bait and switch. Told one thing and paid for another. Buyer beware when dealing with your business.
I forget the woman's name but I know she's originally from Toledo & she was excellent in every way to work with.
the agent that gave me my rental was excellent. sorry dont have his name.
The employee was great, friendly and helpful
They were busy, but took the trailer right away and a receipt was e-mailed right away.
Great place for any moving need from boxes to trucks.
This side was wonderful and very helpful!
over charged for a clean fueled truck
Very fast and easy, Flagstaff U-Haul rocks!
Everything was great...except that I was charged $10 for 2 gallons of gas after I dropped it off. Michael made a note that the gas gauge was at 1/8 of a tank when I took possession of the truck....it was at 1/8 of a tank when I returned it and I was told that every thing was fine. I would really appreciate you crediting the 10 bucks to my Visa card....I understand that the advertised $19.95 has lots of taxes and fees that get added to it, but this charge for gas is not acceptable. Thanks....I appreciate your taking care of this. Things are tight financially, and I would really like to continue to feel good about doing business with you.
I love this location everyone is always professional and very friendly.
Friendly check in person. Very fast getting us on our way.
the people working were super nice, equipment was great. did the trick
Good service and very friendly!
This location absolutely ignored us! We had to trans-load a vehicle, including hooking up the auto transport again, and the location did not help at all with any of this. The loaders that U-Haul hired were of low work ethic, had swastika tattoos on their arms, and would have taken frequent smoke breaks if my senior citizen father and I did not help trans-load. We would have wasted another three or four hours of our day at U-Haul's fault if we did not help load. Infuriating and frustrating. Very disappointed in how this all played out. U-Haul needs to offer a substantial reimbursement for this. This is an exceptionally bad situation--perhaps (I hope) atypical--but exceptionally bad regardless. And the least U-Haul can do is compensate me the value of the actual services I received, which were way less than what I paid for. Again, I feel like U-Haul has beat me up and is too big of an entity to even care about the actual damage it did create and potential safety liabilities it could have incurred. Highly disturbing experience.
Very smooth and easy drop-off. Highly recommend.
All was good except it was a little confusing when we pulled in (3 driveways to choose from without any signs). When parked - not in the return drive - we barely got out of the truck when a worker hollered "Are you returning? Bring it over here." Kinda not nice but felt a little rude.
Overall experience with UHaul was pleasant and quick.
The staff were exceptionally friendly and easy going, making the whole transaction which included training a new employee, overall a pleasure.
They were great with getting everything straightened out and apologetic for the disorganization for the all Flagstaff uhaul locations.
Make sure you read fine print and have everything in order. My experience with uhaul has not been good. When we returned the truck we rented, the agent tried to bill us for a second day and added extra insurance on of his own accord. My other experience with uhaul was in Wisconsin I rented a truck to move to Michigan I called several days ahead to make sure truck would be available. we had everything ready to pack in truck and had appointment with people in Michigan to move in. when we arrived at uhaul office they did not have a truck available we waited all day 8hours finally got a truck gave us a trailer to haul extra car. They had trouble with tail lights on trailer said the fixed it. We made it about 100 miles from Madison lights went out had to get a hotel could only travel during daylight hours. we were late getting to apt so had to find a place to spend night and get keys next day
This location was also excellent. We needed the trailer for an extra few days, and they were all very willing to work with us.
I think there is nothing that you guys can improve on! You helped me with everything I needed and the man who assisted me was very helpful and quick.
Return was fast and simple.
Staff was very helpful both on the phone an in person. They made everything happen on time even though the lightening had affected the computers. Maybe backup for the network.
Michael was above and beyond what I expected for a rep.
Attendant was great. Will do business with them again.
My service was fantastic. Quick and easy!! Everyone was so nice! Thank you!
more help at the desk, always have long lines in your office.
Great service, quick in and out, no problems!
Make sure the vehicle has at least a couple of gallons of gas the vehicle I was given was running on fumes. In addition the vehicle had blown fuses and I had to buy replacement fuses so I would have operational turn signals.
Allow owners of Ford Explorers to rent a trailer. Your reasoning that there was a lawsuit with Ford Explorers and Firestone tires in 1998 is ridiculous- you need to figure out how much it really costs you in lost rental and negative word of mouth/bad press vs your silly perception that “Every time we go to hire an attorney to defend a lawsuit, as soon as we say ‘Ford Explorer,’ they charge us more money.” (direct quote from your director of media relations)
The check-in for return was painless and professional. The return acknowledgment was in my email inbox before I even got home. Well done!
since are u Haul needed repairs we stopped at this location to see what could be done to get a new truck. one of the employees named Brian helped us to get a new truck for the next day. This situation put us back way behind schedule but everyone in the Flagstaff location did what they could to help us so our trip would be less frustrating.
Check out was amazing and speedy. Return was the opposite, slow, understaffed, and tedious.
The license plate light was broken. The receiving facility thought this unprofessional
It was easy. Last time I rented a truck it was a real pain. This time, we got the truck, moved our stuff, and brought the truck back w/ no paperwork. A great deal!
The truck smelled really bad of cigarette smoke and there was an unusual ringing that would occasionally happen while driving.
The assistant manager Chris, was very helpful. I would recommend this location based on his ability.
Location seemed to be understaffed for the number of people that needed to be waited on while I was there.
Not any problems experienced, the employees were all very nice and focused to getting me in and out as quickly as possible, while wishing a good day.
Drop off was quick and easy!
You really need to clean up your system. When we rented the U-boxes in WI, we were told they were coming into Cottonwood, AZ - Cherry St location - 5 miles from our new home. When we went to the location upon arriving at our new home, we were told not only could we NOT return the trailer that we'd rented, but that the facility only rented u-boxes...they had no way to get them on or off a trailer. Our U-boxes were coming into Prescott - two hours away through the mountains. What??? We were told they were coming to Cottonwood. Nope. Prescott. So, we went to the Sedona facility (20 miles away.) She said she could reroute them to Flagstaff and then get them to Sedona for us. Great! Let's do that. We got a call Wednesday night that the U-boxes were in Flagstaff and ready for pick up. But, Sedona couldn't get them til earliest late Saturday evening. So we drove up to Flagstaff to pick them up. They weren't there. Although we'd been told they were there on Wednesday night, they didn't arrive until late Thursday. So that was a wasted trip. Since Sedona couldn't pick up and Flagstaff wouldn't take them to Sedona, we ended up making an additional 4 trips (76 miles one way) to Flagstaff to switch out the boxes. To top it all off, when we were done, we couldn't return the last empty box and trailer to either Cottonwood or Sedona, we ended up making ANOTHER trip to Flagstaff. U-haul promised the boxes delivered to Cottonwood. We ended up driving over 900 miles to pick up the U-boxes. U-Haul owes us $250 for gas. Luckily we had a big enough vehicle to drag the boxes up and down the mountain, or we'd still be waiting for our belongings. VERY POOR marks to the U-haul system!
Someone is marketing department needs to update all the google locations so people do not have to drive all over looking for the correct location.
No constructive criticism from me. The entire experience was flawless.
One of the tie down rails was separated from the wall of the trailer. Not very convenient!
First off we put in a reservation for a small truck way in advance as we knew we were moving at the end of the month. The uhaul services were unable to keep up their end of the agreement and we were forced to use a truck twice as large as we needed. We were also forced to pick up our truck at a much further location from where we originally had planned. We were discounted but the price we paid in extra gas equaled what we would have paid with our small truck, that we reserved but never received. The representative printed off an incorrect gas and mileage form saying that we had 3/4 of a tank when we really only had 1/2. The representative said he would change the details in our contract online right away, which he did not. Along with messing up our gas tank level the mileage on the car was incorrectly recorded. We drove no more than 130 miles but according to the drop off point we drove over 215. To make matters even worse I called in to figure out the situation and the person over the phone was completely unhelpful and didn't seem to care about our customer concerns. I was forced to pay additional charges that were unnecessary. I will never use uhaul services ever again and would, and will, continue to advice others not to do so as well. Terrible company when it comes to holding true to reservations and giving you equipment with accurate details recorded.
Brian was very short handed when we returned our trailer on Saturday afternoon. He was also the only person that could fill propane. He did a terrific job handling multiple customers and propane and the same time.
Every thing went very smooth with a small amount of time involved in continuing our move.
Flagstaff staff was extremely helpful. Great customer service provided by Mike
The employee with the last name Lurkins was EXTREMELY helpful and I would recommend him to anybody.
This location is well maintained and orderly. I enjoyed how friendly the sales people were and the ease at which things occurred.
I went in store to purchase boxes and reserve a truck. The cashier set a reservation pickup time for 7 am on a Sunday. I showed up at the correct time only to find out the store doesn't open til 9 am on Sundays. Very frustrating when you have to tell everyone involved with the move that we are going to be 2 hours later!
The gentleman that hooked up the car hauler was great at explaining what he did while he did it! Thank You!
The Attendant Was Friendly And Professional.
Staff were friendly at drop off but their failure to check in the trailer and send a receipt for three days caused me a great deal of concern and worry. The receipt they finally emailed to me had an incorrect return date.
You need to get your reservation and communication between coporate in Phoenix and the local Flagstaff site on Huntington figured out. This is the second time in as many rentals that we have received a rude call from your Phoenix office. The first being some nonsense about not returning an appliance dolly and now today asking when I was going to return a truck? I changed the original reservation in person at the Flagstaff location to an all day cargo van from a 2-hr 10 foot box truck. The cargo van was returned today before closing and I get a call from Phoenix asking if I will be returning the 10 foot truck? No I won't be since I never drove one off the lot. Check the actual records of which vehicle was rented please before leaving a rude message next time.
Why am I getting calls from Phoenix for a Flagstaff location anyway? Obviously the folks in Phoenix have no clue. Most likely because of a lack of communication.
My reservation was lost for two pre-reserved storage units and I was charged for 3 more units in which I cancelled due to them being too small. At this point, the cashier was unable to refund me the monies charged for the units.
The entire team was great to work with, from making the reservation, to pick-up, to drop-off, to final payment (with a call about return time thrown in there somewhere). Everyone was incredibly helpful and made the process pretty easy.
Drew was the representative that assisted me and she was very professional and thorough. I rented a truck from her and upon my return she was kind enough to check me back in and assisted me with courtesy. Drew even walked me to the storage facility and showed me my unit and explained how the lock system worked. The entire UHaul experience was excellent and made my moving a more pleasant experience.
The 14' box van I rented had damage marks over most of the vehicle, and lots between the driverside door and left front fender. After I had driven the box van approximatley 55 miles, from the previously damgaed door and fender, something settled and I could no longer get in the driver side door and had to use the passenger side door to get in and out of the vehicle.
Thank you for all your help!
Being from Flagstaff and working right down the street from this location, I knew it well and was able to drop off the transport easily. As far as the girl working the customer counter, she was less than helpful. I walked in and she was busy keeping the counter from floating to the ceiling. I informed her that I had a transport to drop off. Her reply was " just leave it in front of the building under the green awning". Well, the green awning was blocked by a truck which she'd have known if she had bothered to walk around the counter. Good thing I know how to unhook a trailer because if I were someone who didn't there is a good chance someone could get hurt. As I finished unhooking the trailer, where I was and not under the green awning, 2 guys approached and said that where I unhooked it was fine. They were both pleasant and personable. I was there for maybe 10 minutes. The counter girl was a bit less than helpful, but the guys were at least pleasant.
The personnel were friendly but too busy to help. Waited for hours to be accommodated. The check out contract took a while to be done- the personnel made mistakes in doing it on line and made it more difficult for customers like me to wait for nothing and went home empty handed. I never receive the contract and I am surprise to see some amount I do not expect. They charge me for second amount that is not clear to me because I have not received a completed contract up to this time. The amount are not specified in the contract and yet I am already charged and made to pay. I'm confused as to the two fees ($1,883 and the $93) especially the second one - charged to my credit card not stated clearly in the contract e-mailed. In the first place, this contract was never e-mailed before they charged it to my account. Please help.
Jason Mooney is a fantastic human being. He helped me through a very stressful and frustrating month of confusion and challenges. We ran into several hurdles in dealing with my order, but Jason was able to make everything work out greatly.
When I arrived at 7am to pick up my order the employee that assisted me complained the entire time because another employee had not shown up to work yet. Then I was told I only had the truck until 1pm. When I ordered online there was never a time range to rent the truck. it said $29.95 a day. I explained this to the employee and I was told he would have to upgrade the customers that had a pick up time at 1pm and acted as if this was my fault. This all surprised me as there was a fleet of trucks at this rental location. I returned the truck by noon. I was told I would receive an e-mail confirmation and a possible refund for difference on my deposit. I still have not received either. I called the renal location and was told I was charged for things like utility dolly, which I did not use. The only thing that actually worked at this location was the truck. Your employee was unprofessional and your billing process is disorganized.
Staff were polite, friendly, but none had technical ability to troubleshoot a wiring problem. Overheard one tell a customer they couldn't rent a trailer without a hitch, instead of recommending a hitch installation. Huge, impressive facility with under-trained employees.
Double check the outbound mileage. This was not done with my contract and I was mistakenly charged with a ridiculous amount of miles I could not have driven. From Flagstaff to Payson via Camp Verde is not anywhere near 360 miles one way. In retrospect, I should have checked the mileage myself and cross checked the contract. The employees in Flagstaff however were very friendly and seemingly quite competent.
Great job at this location in and out in 10 minutes great customer service 5*
Staff was extremely helpful and friendly! We kept having to extend our rental and every time we spoke with anyone from the business they were extremely polite and helped to accommodate us. We were going through an extremely stressful move and it was awesome to have our UHaul be the one thing we didn't have to stress about! Thank you so much!
Very organized, friendly.
Uhaul was VERY fair with me when they learned I needed additional time due to my tow vehicle breaking down twice and causing travel delays.
I went to Uhaul after finding out that a competitor (which was cheaper) screwed me over at the last minute. The staff quickly took care of me and made my 300 mile move as painless as possible. We greatly appreciate everything they did for us.
Check lights before renting. It took an hour and a half to pick up a car carrier before my 10 hour drive. Also why is a ten hour trip required to buy 4 days of insurance or no insurance at all??
Great service, great staff. Love the quick and easy return!
Mileage was incorrect on pickup and was charged for full daily amount plus fictious 7 miles after returning it 1 hr and a half later really???? Gas tank was slightly less than 3/8 full on pick up as well will not do business with u again
Brian Marbury (sp?) provided excellent customer service!
The 40 minute wait to get my reserved vehicle was too long.
I needed a small storage unit and a truck to haul a small load. This location was able to easily handle both my needs and made the day much less stressful. The staff was great.
The level of service I received from the U-Haul staff at both my previous location and the new location was outstanding.
Jason his staff were great - answered all my questions and were so helpful. Facility was nice new clean. I highly recommend this facility
Staff was friendly and helpful
Sedona Uhaul delivered to FLG did not inform FLG of ubox delivery box sat for over 5 wks before mangmnt found box onsite and arranged for delivery over 6 weeks late. POOR service by Sedona Uhaul.
Rented a trailer from coos bay or returned out here got a storage unit staff was friendly
My scheduled movers not only didn`t show up, but they seemed to be went out of business. I strongly recommend contacting movers at the time of schedule to confirm delivery.
The storage unit alarms were very loud. Wait times were long, because staff is limited.
Everybody was very helpful and nice! :
This was a truly wonderful experience.The entire staff is friendly,helpful and understanding of the difficulties of moving. Thanks, Jason, Christina, Michael, Brian and The Girl With Long Dark Hair!
I have a complaint on file if anyone even cares to look at it. I will never use a u-haul again or recommend it to a friend and being ex-military I have a lot of friends that move very frequently.
Excellent response and commitment to customer service. Even though during initial contact the facility was under renovation the staff was responsive to our needs.
UHaul was much better than other storage places. Everything was metal and masonry, no plywood! I got one month free and everyone was helpful!
The only snafu was that I had to wait quite a while for my box to be pulled out of the warehouse in Flagstaff.
The staff was extremely nice. They even offered us some free bottled water!
Christina was very helpful and easy to work with.
Boxes need to be taller.
Mover on website said he would deliver but did not. Threw us off by hours.
Incredibly helpful staff and assistance with securing a storage space at the last minute and with returning my truck and trailer. Best moving experience ever.
We weren`t told that our access hours were same as offices. Went once outside that and had to go back next day.
Great place to store things over the summer. Thanks U-Haul!
no one could answer my questions. I spoke to 10 repsduring the course of ordering my u box. When my girlfriend called and asked to speak to a supervisor the rep refused to let her speak to one.
We were well treated and our business experience was well above average
Never get it in 200 charachters.Unbelievably bad experience.One of the worst ever. Never use UHAUL again!
Service good. Bathroom had no TP, trash can overflowed...
Christine and Michael at the Flagstaff uhaul were so kind and helpful. Christine went beyond the normal service. She was incredible. Please give her recognition for her great service.
Huge confusion between local and internet. Local people are awesome. Paid in full and internet is STILL not updated a month after.
They were fine but our overall experience with UHaul was obismal
Requested shipment on boxes on June 27th but no action as of July 11th. WTF????
Great Flagstaff Staff!!!!
there is not enough space in this box for me to explain how dissatisfied i am with uhaul. I will be sending in several letters to complain and will never recommend or use this company again.
Jason and his staff went above and beyond to make sure that our move was a positive experience. I could not more highly recommend their customer service
There were problems with the payment. I had to go in 3 times to pay and there were issues between what i contracted online and what the office actually charged.
This was so messed up that I have spent two weeks on the phone with Tony and Paul, the regional reps. This has been a joke, and I won`t ever be using this service again.
Very good experience. My only complaint is that the employee at the office in Trenton made us repeat all of the information that we had already entered online before we could fill our box.
Ryan and the other two gentlemen were fabulous! Thank you so much for such great service!!!!!
my uhaul experience was much better than I anticipated. The facility was incredibly clean and the people were more than helpful. It was the least painful experience I have had when I rent storage.
It took a week for things to be delivered after they arrived in town. Then the driver didn`t show up, and didn`t let me know. Also the doors were bolted shut which no one told me.
I was not told about a pickup or delivery charge.
My car broke down 2 years ago and I had to leave almost everything at uhaul. Everyone has been great.
Very helpful, informative, accessible, and professional. Everyone there does a great job!
The staff was friendly, helpful and efficient.
Christina was extremely helpful and very pleasant. She made this transaction worth while.
Employee was super friendly, helpful and efficient. They had more available units than the self storage down the street
Staff members were very friendly even under the pressure of being busy as well have things going wrong.
I wish the facilities were open later, especially since entrance and use of the storage units is all automated. But, I suppose it`s a fair trade off for security.
VeryDisappointedQuoteFlagstaffAZ-CharlevoixMI NotInformedClosestDeliveryLocation 200MilesAwayCostAdditional$500ForDelivery month to receive my goods Problem with Flagstaff-slow to schedule pick-up.
average due to poor communication. no one called us when boxes were in Flag. we had to call to get delivery. pUboxes. you need more than one person to pick up and deliver. system.
new service at this facility, the staff had not yet been trained to handle the set up paperwork necessary. called mgr and were able to get going. over all very well done!
The U-haul staff were extremely friendly and helpful, especially on the Flagstaff end of my move. I was very satisfied with the service I received from them.
Flagstaff needs a flatbed truck and fork lift to deliver to apartment complexes and other situations requiring the box to be in a parking spot. Phone support was almost non existent in Flagstaff.
Thought it was a pretty straight forward process.
the flagstaff u-haul staff were outstanding! thanks
THE BOX WAS SUPPOSE TO BE SHIPPED TO JACKSONVILLE, FL ON THURSDAY, TODAY IS MONDAY AND I STILL DON`T KNOW IF IT HAS BEEN SHIPPED. TERRIBLE EXPERIENCE.
Computer glitches created numerous problems with my reservation resulting in a 24 hour delay to resolve pay to schedule shipment. This part of the experience was extremely unsatisfactory.
I highly recommend Jason, Chris, and Brianna. Moving has been very stressful for me, and the three of them were very helpful with laying out options.
Very professional and extremely efficient staff. Thank You, Flagstaff U-Hual.. !!!!
Friendly and efficient staff
The manager, Jennafer, was incredible. She is efficient and an incredibly hard worker. She made our UBox rental easy and painless. She is an exceptional employee.
Delivery person was very helpful, courteous and professional. She was right on time - to the minute!