Customer Reviews for U-Haul Moving & Storage of Flagstaff
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Flagstaff
The young woman who helped us was excellent, very friendly and knowledgeable. He walked me thru a number of details, always patient. It appeared that all the staff there were helpful!
I had to settle for Flagstaff location. I originally contracted to pick up a truck and tow dolly in Seligman, AZ and the person there was rude, inconsiderate and obnoxious. I tried to ask him a question and his response was " call corporate!" and hung up on me. I will never recommend anyone do business with the U-Haul rep in Seligman, AZ.
On-line service was fast and efficient. Everything was ready when I arrived. My only concern was my U-Haul had a leak. I pointed it out to the young man at the counter. I hope it gets taken care of as this could cause some serious damage to belongings. Fortunately I saw it and was able to pack around the leak.
Excellent staff. Made the experience very enjoyable. No improvements necessary.
I ordered a utility dolly in my pre-registration checkin online and was asked by the service rep if I still wanted it. I said yes, however, he forgot to physically add it to the truck. Not a big deal and I should have physically verified before I left with the truck. When I began loading the truck I realized the dolly wasn't there. I called the local store and a female U-Haul rep answered. I explained that I was supposed to gets dolly but didn't and needed I pick one up. Her initial response was "so you didn't check the truck before leaving?" I found the tone incredibly rude and condescending. While I gladly accept the majority of the blame for not checking to see if it was there before I left, I work enough in the customer service field to know you shouldn't immediately assume the customer messed up. More importantly if you work for a moving company you have to anticipate the majority of your customers are stressed out with their move and being condescending will not help them feel more calm. As a result I felt frustrated and blamed when I just wanted to pick up the dolly.
I was overall pleased with the attention and care of the staff outside or this one employee who was clearly an anomaly among the others working at this location. The rest were very friendly and helpful.
the brake alarm must have gone off a dozen times. kept having to pull over, put in park, shut off, and restart. Annoying and dangerous. Was told it was due to sharp turns and applying brakes. Sorry, I don't know how else to make a 90 degree turn in city traffic other than apply the brakes going into turn and turning a 26' truck sharply because I only have two lanes to work with.
The staff here was extremely helpful and nice. Their friendliness made a stressful move a little less trying. A++
I made initial contact w/ Uhaul a week in advance and was assured that "all of our Cargo Vans have a 4000 lb cargo capacity". I then went out there to measure the cargo area and the sign said the cargo capacity was 3750 lbs. My load was to be about 3700 so I went ahead and reserved it. When I picked it up I was again assured that "all of our vans have a 4000 lb capacity" so I corrected the gal and said the sign in the back says 3750. I departed in the dark with a friend en route to Napa, CA. After the sun came up and over 150 miles into our 1900 mile trip, my friend looked at the sign behind the driver's seat which said 3200 lb capacity. I pulled over and called the Flagstaff office to ask if we could switch our van for a heavier one at a Uhaul shop along our route. I talked to at least four employees and a manager all of whom told me "all of our cargo vans have 4000 lb capacity." Long story longer, the Flagstaff office wouldn't accommodate us, or even send someone out with a heavier van to meet us halfway, so our 14 hour trip turned into a 19 hour trip because we had to drive all the way back to Flagstaff for a heavier van. Pretty poor experience overall although the heavy van that we ended up taking performed very well.
None great experience for me, simple process and to the point!
The employees and staff are very helpful and well informed for the customers. They could use a little more staffing, especially during busy times early morning, late evening.
I saw one employee going out of his way to help customers with individual problems.
The cleanest and most secure self storage facility I have been in,very nice.
We would have liked a call when it came in. We waited until the last day when it was supposed to show up and they said it had been there a day or two prior.
It seems like the paperwork coming from the Washington location was not sufficient for us to track the box. I had to call several times and they didn't actually know where the box was at any particular point in time. They could just tell me that the box would be there by the 29th at the latest. I had to call the Flagstaff UHall to find out if the box was there. It would have been helpful to get a call when it had arrived. I got the impression from the attendant that the box had been there at least a day prior. We would have picked it up sooner had we known. Everything else was excellent, just the communication part is a little rusty.
Truck was scheduled online but not available! Staff not knowledgable and seemed to not care that I was incredibly inconvenienced by not receiving truck that I was promised. There were 26' trucks on site, but I was told that they were for someone else. Horrible experience! I would never return!
Very good customer service
job on all aspects of your service thank you
Jason Mooney works hard to keep this location operating as smoothly as possible, but does so completely unassisted. His bosses do not give him the tools necessary to get the job done.
There was an inspection sticker on my truck with the name Andrew Strelow on it. My truck was filthy and even had a syringe in it? Luckily it was unused and capped... Thanks, Andrew, for looking out for the safety of the public... If you had even looked in the cab of the truck you would have seen it.
A solution to this problem? Work at Uhaul is hard work and they are paid barely over minimum wage and expected to sometimes do upwards of 10 things at once. Uhaul is understaffed and the employees are underpaid, while higher-up's like Mark Buford sit back and collect the cash.
This location does an outstanding job given the circumstances. Jennifer Reid at traffic control should be fired.
Communicating real costs would have been helpful I rented a van one way in Fagstaff and needed to keep a few days longer. The Van states on the Side 19.00 a day and yet I was charged 40.00 a day with the explanation that it was because it was a one way Trip. That makes no since at all. Nothing I read in the contract tells me that there was a $40.00 a day charge. The lady at the desk was incredulous as I asked why the charges were so much. almost accusatory. Really ?
Excellent customer service. The location was easy to find, clean and well-lit, and the van was new and very easy to operate. I would gladly repeat business at this Uhaul location.
Very easy process. Trailer preformed as expected. Pleasant staff during trailer rental and check in.
U-Box was delivered 4 days late. Not the fault of the Flagstaff office. They called me the minute it arrived and prepared it for my pick-up the same day. I appreciate their assistance.
The person was very rude to my friend who was picking up the trailer for me. He had to go to another location because of this person. Very unprofessional.
The facility was very clean and organized and Chris was very helpful but the trailer I rented had a low tire and Chris filled it up and said it was good to go however 30 miles down the road it was flat again. A local service station filled it up but it was obvious that the tire was leaking air as fast as you could put it in. I would suggest a more comprehensive test on why the tire was low in the first place.
Just so you know, Sunny Brite Moving Co, recommended from your site, is horrible! Not only were they late, they told me I would have to pay in cash...even though I already paid online when I reserved their service. They were just unprofessional. I will NOT ever use them again.
The people at the location were courteous. However, the truck I rented needed service - an oil change reminder came up right after I rented it, and the windshield wipers were old and worked poorly. The interior of the cab had not been cleaned and had dried pop on the floor and dirty windows. The gas tank was only half full (which caused problems at the other end of the rental). I asked that the tank be filled, but was refused.
Everything went very smoothly. Only minor issue was the box was not loaded onto a trailer when we arrived. This could have saved us some expense with our movers. Other than that, everything was great.
Provide moving services or movers on location.
The facility was not able to provide me with an access key card so I must go into the office if I want to access my unit
the trucks brake like warning was on and beeping half the time.
Employee told me the tow trolly had to be back by Wednesday. Didn't specify that it had to be back at 8:25 am which was before the drop off location opens. Not happy with the misinformation.
Problem 1: Routing thru a 'CALL CENTER' was a little confusing; but I called before their wake-up time.
2. Navigating the Flagstaff facility was a little tough for a 'Student (New Kid) Driver' as I am because of the in/out weaving through their massive parked inventory on the lot, and customer parking confusion, especially with me driving my 37-foot Fleetwood Bounder. I/we made it, and it was a GREAT experience.
None. Customer service is excellent at this location. They are really on top of things and will be my go to for rental needs in the future. On-site Manager is great.
Staff was very friendly and helpful, I really appreciate that! Moving can be stressful and they made it go very smoothly.
very streamlined and easy to return equipment. Helpful & friendly staff.
Again I was greeted, handled and out the door even faster than Prescott!
Everything arrived on time, nothing damaged. Great experience using the U-Box. Thanks!
The general contract draw up was a bit time consuming but legal requirements must be met so that is understandable. Other than that the experience was great and I got my home project done and safely.
My husband had to go around the block on this one, too, because of the double yellow line, but no big deal. Quick drop off and go!
Clean the windshield inside and out. The inside was really dirty and it was impossible to see anything when the sun was shining on the window. Safety hazard.
The outside of the window covered with a massive number of bugs. Looks like the truck could use a good wash.
None. Excellent customer service...
Just wanna say thank you.
I did have to wait about 10 minutes for a customer representative to come out and simply take the key from me. There must have been more efficient ways to handle that.
We have dropped off a trailer here before and both times the check-in and un-hitching process was so fast and easy that I almost have nothing to say because it happens so quickly. We will definitely rent from here next May when it's time to go home.
Great service. Nice Trailer.
I was using the trailer to move a car from Flagstaff to Lake Havasu. I did not need a 2 day rental, but I was forced to take it for 2 days. I was also initially not advised that I would have to pay a mileage charge when I made the reservation for the trailer. Overall I am not pleased with U-Haul!
Spring on rear ramp was too tight to stay down when loading vehicle. Impossible to use for single individual.
Everybody was very nice and helpful and professional. It wasn't until later I realized I'd been hosed out of about $24 because they looked at the DTE gauge on the vehicle instead of the actual mileage and so I got charged for 72 miles (which I thought couldn't possibly be right at the time, but couldn't confirm because I didn't note the actual mileage when I started) instead of the 25 or so I actually used. But the people were nice and helpful.
Easy drop off and helpful.
All of the U-haul employees were friendly and went beyond just doing their job. They made the entire experience a pleasure. Their courteous service and polite demonstration of rental features make the pick-up process simple and quick.
Customer service can improve. More representatives are needed on site to move the lines through in a timely manner....excruciatingly slow process.
Excellent service experience. I commend the hardworking staff.
Would have preferred a car dolly instead of a flat bed trailer.
The only snag was the failure of one computer terminal when I picked the truck up, causing a small delay. The process was still fast and efficient.
The tow dolly appeared to have new tires but were very out of balance. I didn't allow sufficient time to allow me to return to the pickup point for an exchange or repair so I continued to Farmington. The tail light wiring was also damaged when I picked the dolly up but the lights were working. The vibration was obviously doing some damage to the plastic fenders.
Customer service exceded expectations!
Overall our u-box experience was great. During the process there was a computer glitch that disrupted things, but the folks at u-hual and moving help were happy to help sort things out.
Problem with original order with U-Haul scheduling Bigg Dog Garage for delivering at final destination. We had to cancel.
Ddid not have to look for someone to drop off the truck. they were there ready to take it.
It cost me $25 because you don't fill up your tanks with gas. It is very difficult to gauge how much gas you will use on a trip of $200 miles. So I returned with more gas than I started.
I wasn't told that the van may not have been clean enough and was charged a 25 fee when I would have been willing to clean better. The guy who checked it in made no comment even after seeing it. Not very happy since I ws on a budget.
Interacted with employee for about I minute.
Every thing was Five Star
extremely easy with pre check in and being on file
Cost too much. You should have a half day rate for millage or rental or a flat rate min. millage included in the rate. I only used this truck for 1 1/2 hrs and 25 miles but it doubled the price. I will look for another option next time I need a truck for a short time and distance.
We found the trailer we got was to small after we realized the other truck we were taking wasn't going to make it. We received no empathy from this location when swapping out because we already had it two days we were charged over 50 dollars for the 2 days of nothing and over charged for the larger trailer the online quoted 500 Heather charged us 560 so we're out quite a bit of money. This will be our last time using uhaul
Other than the ash tray was dirty and smelly, the experience was great!
Before you rent the truck to somebody just double check all warning signs on the truck are off. When I got the truck it has the oil change light on, I said nothing cause I needed to leave but it just give you a false feeling that not everything its ok.
Everyone was so kind and helpful. In the process of moving our items to a storage unit we inadvertantly lost our Garmin GPS. We needed to go to a nearby location which we had programmed on our GPS and they were so kind to help us look and gain the information we needed. The good news is that when we arrived home we discovered that we had NOT taken our Garmin with us. Happy ending. We were so pleased with the people who helped us. Highly recommend this facility.
The best uhaul I've ever been in.
I was in and out in 2 minutes. Very smooth rental.
Reservation was screwed up. Didn't have my reservation available.
The staff at Uhaul was excellent!
A small woman assisted us. She was not able to lift the trailer to the hitch. As an old woman myself, I was no help. Fortunately my son was there and helped.
I reserved my truck to be picked up at noon. When I arrived they told me the next available truck wouldn't be in till three...then insinuated that it was my fault for making the reservation the night before instead of much farther in advanced. Slow customer service over all, I was disappointed.
I just got my contract back and some of the information is incorrect. The biggest thing being the $48 or so charge for "EZ Fuel Sales," when I DID in fact fill up the tank, even past the original amount. The tank never dipped below 3/4, so how could I return it at 5/16? You can improve by actually performing the closing inspection with your customers. I waited nearly 15 minutes only to be told "okay, you're good, bye." Inspecting the truck I used while I was present would have prevented the errors on my closing contract. I've already spoken to customer service and received a reference number for my dispute, but I'll still be going to the location tomorrow to try and resolve the case sooner.
The truck was dirty an sticky stuff was all over the floor. Customer service was awesome and my entire experience was great. Just wish the truck was a little cleaner or at least the windshield should have been cleaned. Overall b-
great customer service- friendley staff !!
Everything was clean. Nothing went wrong with equipment!
very nice and helpful people in Flagstaff ! From start to finish top notch customer service.
Drop off was the easiest And quickest I've ever experienced. I've rented many u hauls. The young man who checked me in was stellar.
We always use this location. The staff is great, they are so organized and extremely friendly.
More staff during peak rental periods, otherwise the staff did a great job of customer service.
Paid for moving blankets but didn't realize that I didn't get them until it was too late.
Excellent customer service!!!
The staff at this facility is always friendly and very helpful.
Everything was great...agent was very professional and efficient.
I had an issue with payment, I was charged $200 more than quoted, it took me having to call Uhaul three times, leaving messages on each occasion to have the manager call me back to straighten it out. Once they did call me back, the woman was very helpful and fixed everything. Other than that, the service was good.
Quick turnaround. Nice staff.
The wait time was too long to pick up the trailer. It was a busy morning and the girl behind the counter was working very hard. it was a while before someone came to help her.
Excellent customer service! In and out in minutes!!!! Very happy with our experience!
Speedy drop off. The girl working there was so nice. But too fast I didn't get a name.
The first trailer i was going to hook up to the door wouldn't close. the second one all the rear lights on the passenger side were out, so we basically had to switch out equipment out twice before I got to leave. the attendannt was very nice though and helpped me out through out the process.
Office staff need to give all info about rentals (using cash and deposit required) and making sure reservations are logged into computer. Unnecessary run-around for us and put us behind schedule.
I reserved a uhaul truck through the central uhaul office. I expressed my concern about having a truck available when they said it would be available (based on a relative's past experience with having to drive 40 miles to pick up at a different location than was promised). The truck was there and ready. I was even given 50 extra free miles because our home was 25 miles away from the pick up site! Little things like that really make a difference when faced with the upheaval of relocating your family!
I still do not like the Uhaul practice of having two-wheeled dollies and blankets loaded in the truck bed with the rule of 'you break the seal/strip you have to pay for the use of the equipment. When I rent a 10' truck I expect to have an empty 10' truck. No gimmicks!!! I almost cancelled the rental today. If they could not provide me with an empty truck I would have cancelled and gone to Budget!!! Stop this bogus and deceitful practice!!!!
only issue was that I had to order boxes in the size I wanted
No problems with this rental at all. Staff was very courteous.
Super helpful employees. Was comfortable and confident in using your services.
they unloaded very quickly. One guy a large guy was very friendly personable. This was a good uhaul location. Uhaul tried to over charge me 140 bucks for no reason I honored the contract had to fight to get that squared away and dropped. Tom was a nice guy and took care of me well. Thanks Tom.
The truck had missing tie down rails, and the engine oil light came on, so I called the store and they transferred me to roadside where I waited on hold for 25 minutes and finally gave up!
1. Send the final receipt out by email AS WAS PROMISED
2. Don't overcharge by mis-stating the actual amount of gas in the tank at 7/8 when it was actually closer to 3/4
Easy to find quick drop off! Thank you
Staff and owner are amazing. We use them locally whenever we need to.
No problems...in and out in a matter of minutes.
very pleasant and great to deal with and very helpful!!!
Great attitude from every one
more accurate estimate for gas replacement than scale given on handout
Very easy to return no complaints thank you
1. Seperate from reserving a trailer on-line, we called to inquire on stroage units at the uhaul site. The person handling the storage unit requests is rude and needs an attitude adjustment. I selected away from this location to another storage unit facility as a result of her attitude.
2. In terms of the trailer rental, we had a good experience. The web based registration was easy and we had no problems with the pick up or the drop off.
They are also quick and easy to deal with at this location.
The box was late from Tempe to Flagstaff AZ and not the fault of the delivery guy.
Your service is excellent, the people were very friendly and made it very easy for me to move! Thank you so much!! Keep up the good work!
It was perfect for what we needed to move.
I called to find out remaining balance she didn't have on file yet they never called me back now trying to open my email but it won't open
Customer service representatives need to actually help customers through problems and have acces to do that.
Charged me an extra $64 dollars because the truck was 18 minutes, YES 18 MINUTES late. Beware of this location.
Went the extra mile to find my car keys left in the truck that fell to the floor boards.
They forgot to give me the furniture blankets and would not bring them to me. I was already 20 miles away and had no way to get there. They did (finally) allow the guys that were packing for me to pick them up, but that took checking with the manager the next day.
The man that checked me in for my uhaul was really rude about answering basic questions. It was my first time renting by myself, my moving buddies usually handle the uhaul situation. He even made rude comments about my decisions and made me feel bad for not adding on other things to my rental. This is the first time this has happened to me at this location though.
Very busy nobody available when I arrived but afterwards clerk was friendly and helpful.
Understaffed. Broken equipment.
the drop off location was good they were very helpful and concerned
Very helpful staff. Well-maintained facility
Nice people, competent, efficient; good customer service.
Everything went well and everyone was quite helpful
the truck had a broken oil gauge and every 10-15 minutes the alarm would go off. We pulled off in Winslow AZ and had to wait a total of 2 hours to make sure the truck was OK. A bit inconvenient.
Speed up the service. It took 30 minutes for us to rent a pickup truck that we had a reservation for. People at the next counter were there even longer than that just to return excess boxes!
Calling this establishment or even having them call people back has been next to impossible. I have been calling since the day we left with the equipment and still have not received a call back. The calling service is rude and impersonal, will not listen to the detail to put into the ïnstant message for them to call back.
people nice but computer tracking system needs serious work
Awesome customer service. Key cards gave me problems, but staff was friendly and helped me out every time this happened a few times since I did not access my unit frequently.
An old man who works there hit on me at one point. He should have been fired for it
I need the corporate individuals to keep their word on how they are going to handle the fact when your belonging do not show up on time.
Convenient, though because of where I live I had to pay a local company an extra $200 to have the UHaul box delivered.
Very friendly and helpful - thank you.
Very convenient and efficient. Would use again.
First time using any storage facility. Would definitely use this one again if needed!
Exceptional. Flexible made moving so much easier.
Reserved unit w/auto pay. Kylie unable to get key card to work. Left w/o key. She promised call next day. NEVER called me. NASTY messages to put lock on unit. DID NOT HAVE A KEY! Now LATE NOTICES!
Especially the tall lanky young man with long hair, sorry I didn`t catch his name, maybe phillip?
Office staff was very helpful. They were friendly and took care of business right away.
Getting set up with an online account was not a satisfactory experience. Many reps do not know how to do this.
I appreciate your help in finding a larger storage for my things. I broke my hip and will not be able to get to Flagstaff for some weeks. Thank you.
great customer service overall. excellent location.
Great Service - Jason, Bryan and the young lady who works early shift is awesome!!!
Our box sat for weeks before shipping. There was a problem between the corporate office and the shipper. The staff at the Flagstaff UHAUL were fabulous and just a pleasure to work with.
this is absolutely one of the better u hauls that I`ve been to
Great facility and very nice staff.
the CSR was very rude and unhelpful.. Told me one thing and then lock me out right as they closed, making me believe I would have 24 hour access. Ending up costing me another $100 for a room.
Had some problems at check in with a new employee that had not been trained fully but returned the next day and Jason helped fix everything. Overall Location , Value, and Quality was great.
Was not told the storage would be moved so took me a lot more time to ensure nothing would be broken which really made it hard for me. Staff was very friendly and helpful
I needed a small storage unit and a truck to haul a small load. This location was able to easily handle both my needs and made the day much less stressful. The staff was great.
The level of service I received from the U-Haul staff at both my previous location and the new location was outstanding.
Jason his staff were great - answered all my questions and were so helpful. Facility was nice new clean. I highly recommend this facility
Staff was friendly and helpful
Sedona Uhaul delivered to FLG did not inform FLG of ubox delivery box sat for over 5 wks before mangmnt found box onsite and arranged for delivery over 6 weeks late. POOR service by Sedona Uhaul.
Rented a trailer from coos bay or returned out here got a storage unit staff was friendly
My scheduled movers not only didn`t show up, but they seemed to be went out of business. I strongly recommend contacting movers at the time of schedule to confirm delivery.
The storage unit alarms were very loud. Wait times were long, because staff is limited.
Everybody was very helpful and nice! :
This was a truly wonderful experience.The entire staff is friendly,helpful and understanding of the difficulties of moving. Thanks, Jason, Christina, Michael, Brian and The Girl With Long Dark Hair!
I have a complaint on file if anyone even cares to look at it. I will never use a u-haul again or recommend it to a friend and being ex-military I have a lot of friends that move very frequently.
Excellent response and commitment to customer service. Even though during initial contact the facility was under renovation the staff was responsive to our needs.
UHaul was much better than other storage places. Everything was metal and masonry, no plywood! I got one month free and everyone was helpful!
The only snafu was that I had to wait quite a while for my box to be pulled out of the warehouse in Flagstaff.
The staff was extremely nice. They even offered us some free bottled water!
Christina was very helpful and easy to work with.
Boxes need to be taller.
Mover on website said he would deliver but did not. Threw us off by hours.
Incredibly helpful staff and assistance with securing a storage space at the last minute and with returning my truck and trailer. Best moving experience ever.
We weren`t told that our access hours were same as offices. Went once outside that and had to go back next day.
Great place to store things over the summer. Thanks U-Haul!
no one could answer my questions. I spoke to 10 repsduring the course of ordering my u box. When my girlfriend called and asked to speak to a supervisor the rep refused to let her speak to one.
We were well treated and our business experience was well above average
Never get it in 200 charachters.Unbelievably bad experience.One of the worst ever. Never use UHAUL again!
Service good. Bathroom had no TP, trash can overflowed...
Christine and Michael at the Flagstaff uhaul were so kind and helpful. Christine went beyond the normal service. She was incredible. Please give her recognition for her great service.
Huge confusion between local and internet. Local people are awesome. Paid in full and internet is STILL not updated a month after.
They were fine but our overall experience with UHaul was obismal
Requested shipment on boxes on June 27th but no action as of July 11th. WTF????
Great Flagstaff Staff!!!!
there is not enough space in this box for me to explain how dissatisfied i am with uhaul. I will be sending in several letters to complain and will never recommend or use this company again.
Jason and his staff went above and beyond to make sure that our move was a positive experience. I could not more highly recommend their customer service
There were problems with the payment. I had to go in 3 times to pay and there were issues between what i contracted online and what the office actually charged.
This was so messed up that I have spent two weeks on the phone with Tony and Paul, the regional reps. This has been a joke, and I won`t ever be using this service again.
Very good experience. My only complaint is that the employee at the office in Trenton made us repeat all of the information that we had already entered online before we could fill our box.
Ryan and the other two gentlemen were fabulous! Thank you so much for such great service!!!!!
my uhaul experience was much better than I anticipated. The facility was incredibly clean and the people were more than helpful. It was the least painful experience I have had when I rent storage.
It took a week for things to be delivered after they arrived in town. Then the driver didn`t show up, and didn`t let me know. Also the doors were bolted shut which no one told me.
I was not told about a pickup or delivery charge.
My car broke down 2 years ago and I had to leave almost everything at uhaul. Everyone has been great.
Very helpful, informative, accessible, and professional. Everyone there does a great job!
The staff was friendly, helpful and efficient.
Christina was extremely helpful and very pleasant. She made this transaction worth while.
Employee was super friendly, helpful and efficient. They had more available units than the self storage down the street
Staff members were very friendly even under the pressure of being busy as well have things going wrong.
I wish the facilities were open later, especially since entrance and use of the storage units is all automated. But, I suppose it`s a fair trade off for security.
VeryDisappointedQuoteFlagstaffAZ-CharlevoixMI NotInformedClosestDeliveryLocation 200MilesAwayCostAdditional$500ForDelivery month to receive my goods Problem with Flagstaff-slow to schedule pick-up.
average due to poor communication. no one called us when boxes were in Flag. we had to call to get delivery. pUboxes. you need more than one person to pick up and deliver. system.
new service at this facility, the staff had not yet been trained to handle the set up paperwork necessary. called mgr and were able to get going. over all very well done!
The U-haul staff were extremely friendly and helpful, especially on the Flagstaff end of my move. I was very satisfied with the service I received from them.
Flagstaff needs a flatbed truck and fork lift to deliver to apartment complexes and other situations requiring the box to be in a parking spot. Phone support was almost non existent in Flagstaff.
Thought it was a pretty straight forward process.
the flagstaff u-haul staff were outstanding! thanks
THE BOX WAS SUPPOSE TO BE SHIPPED TO JACKSONVILLE, FL ON THURSDAY, TODAY IS MONDAY AND I STILL DON`T KNOW IF IT HAS BEEN SHIPPED. TERRIBLE EXPERIENCE.
Computer glitches created numerous problems with my reservation resulting in a 24 hour delay to resolve pay to schedule shipment. This part of the experience was extremely unsatisfactory.
I highly recommend Jason, Chris, and Brianna. Moving has been very stressful for me, and the three of them were very helpful with laying out options.
Very professional and extremely efficient staff. Thank You, Flagstaff U-Hual.. !!!!
Friendly and efficient staff
The manager, Jennafer, was incredible. She is efficient and an incredibly hard worker. She made our UBox rental easy and painless. She is an exceptional employee.
Delivery person was very helpful, courteous and professional. She was right on time - to the minute!