Customer Reviews for U-Haul Moving & Storage of Flagstaff
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Flagstaff
My agent, Miller, was exceptional. I was in/out in no time, and he was very helpful. Overall, it was a great experience at a very fair rate.
Friendly, Fast, and Helpful.
Very friendly staff and the right equipment when needed.
Make the trucks rollup door handle more comfortable to the hand.
I had paid for two dolly's and was charged but the manager didn't put them in the truck. What made it WORSE was customer service sent the manager multiple instant messages to call me after I realized the mistake at the moving point. While we had the truck he never called. When I dropped it off the employees left him a message that I wanted a calm back. He never called. Apparently, when customers leave him a message it's the norm that he doesn't respond. EXTREMELY poor customer service. I'll pay more for better service in August.
Pro-rate U-Box storage costs. I had to pay for three boxes, for the entire month of December, despite the fact that I emptied them on the 10th. That policy was not made clear to me when I took them during the first week of October. I feel ripped off and will let it be known.
Truck had strong odor of cigarette smoke
The truck was easy to reserve online, and everything was ready when I went to pick it up. I also appreciate the ability to return after hours.
Only one person to help all the customers.
She, however was very nice and helpful.
Facility was the best kept and professional service I have ever received from U-Haul. Young lady working at the front desk was very knowledgeable and professional during the entire process! Outstanding Service!!
The service and truck were great.
check the lights on the trailer. I checked it out at noon. My son in law noticed, in the evening, that the right sides lights weren't working.
Everything went well. Staff were friendly and efficient. Computer system was slow - maybe time to upgrade that.
The associate Drew was very professional, knowledgeable, and personable. She made the U-shaped experience above reproach. Thank you
The service reps were all knowledgeable, courteous, and professional. I hope you are paying them a living wage. They deserve it; they represent your company in the best possible light.
Customer service was excellent. The young lady was polite, efficient and friendly.
Sales counter is obscured from Entry door line of sight by box displays and other sundries.
The sales person who assisted me, was very friendly and professional. I have nothing but good words for Uhaul. Thank you for a pleasant experience.
The equipment needed minor repairs which were pointed out by the receiving location. The outside of the equipment was covered in sand. Inside was clean which was a positive.
This is the BEST experience I have had with a U-Haul unit on each end of the trip. I will use U-Haul again when needed.
Was 15 minutes to closing. Guys were great, gave us attention and very courteous.
Easy, painless! Worth the money!
Getting set up with an online account was not a satisfactory experience. Many reps do not know how to do this.
Your people were exceptional and they would bring me back for future business. Well done.
I was amazed at the pathetic inspection process provided prior to renting a vehicle for a 535 mile trip. The vehicle I rented was obviously not inspected at all before I picked it up. Once I had the vehicle I drove approximately 10 miles to load the contents of my storage unit into the UHaul truck and returned to the dealer to park it until the following morning. Before leaving the dealer I asked that the tire pressures be checked because it was obvious one tire was nearly flat. It in fact contained 40 psi instead of the 110 psi specified on the tire and the placard above each tire. Anyone who knows anything about motor vehicles would suspect if not be certain that a tire with less than 50% of its recommended tire pressure at ANY given time is leaking and needs to be evaluated.
3 employees of UHaul assured me the tire would be repaired or replaced overnight and I would be on my way at 7am as scheduled. The tire lost 40 psi overnight and the manager finally decided there was a leak in the tire and called for tire service around 7:30 the next morning. Upon removal of the outside tire the inside tire on the same axle was found to have severe cracks in the sidewall due to wear and the tire technician asked for permission to replace it as well. My point is this: had I not asked for the tire pressure to be checked, I would have left Flagstaff on a 500+ mile trip with several thousands of pounds of cargo in a vehicle that was not roadworthy or anywhere near safe to drive. Your pre rental inspection process is seriously flawed if it exsists at all. If a written log of pre rental inspections does not currently exsist you may want to impliment such a procedure before someone is killed because of negligent maintenence procedures. The UHaul crew in Layton shook their heads in disbelief when I told them of my experience in Flagstaff. I suspect this was an isolated local incident that needs to be brought to the attention of a regional supervisor. The delay in my departure cost me an additional nights lodging and meals that could have been avoided if I were able to leave on time but the safety issue is far more concerning. Someone needs to be accountable for the condition of your vehicles before they are let out on public highways. One mans opinion, I am certain Jason in Flagstaff will have a very different opinion on tire safety....
The drop-off experience was the best I've ever had.
The location was great, but I was really not happy with U-haul's mileage policy on trailers that are being dropped off at a different location. If you go over a certain mileage, you automatically get billed for more days with the trailer. I was driving from Flagstaff to San Diego and I knew I would have the trailer for less than a day, but I was still billed for 3 days because of the mileage between the cities. I think if I decide to do another trip like this, I'll be going to a different moving company to rent a trailer.
Your reputation is not so great, but I must say my personal experience was wonderful.
I appreciate your help in finding a larger storage for my things. I broke my hip and will not be able to get to Flagstaff for some weeks. Thank you.
All employees were very friendly and helpful. The charges were explained well.
i personally when in to a U-Haul center and reserved a trailer a couple days before i needed. when i went to pick up the trailer i was told i only had until 7am the next morning. i was told i could have the trailer for 21 hours instead of 24. then i was told the trailer reserved was only available until 6pm but that i should take a different trailer with a ramp even though i specifically requested a trailer with OUT a ramp. but i was told that there is an even bigger ramp and they thought i just didn't want that one even though there wasn't one available at the time. are you following me? i was charged full price for 24 hours and some how was able to actually use the trailer i rented/reserved. i used for 7 hours for fear of additional charges. now i have to find another trailer to continue the task i had rented the trailer for in the first place. note: trailer had rock and dirt in it when i picked up. i cleaned before using. i have rented from this U-Haul center before with out as much hassle. but now... VERY Disappointed!! I am not passing thru Flagstaff. I live here!
You guys have done great in helping me getting on the road home from Flagstaff, AR to Sacramento, CA. Thank you and I will surely use Uhaul again!
I was surprised by the friendliness of your employees and the knowledge of your employees. They were very pleasant to do business with and should we ever need a truck or trailer we know where to come. Thanks for all your help.
Great service and great people. Marcus is very helpful!
great customer service overall. excellent location.
Paid with cash and cannot get change back because they cannot find my file. Then said it is going back onto my debit card that I used as a second form of ID even though I paid with cash. My bank has no record of a refund from anyonw and nothing is in hold, but U-Haul said they will not do anything for 8 days, because they think my bank is holding it.
Winslow Az agent (Janet) and her supervisor (I believe named Kathy) extremely helpful and Janet went out of her way to help me after she had already gone home for the day. EXCELLENT customer service.
The best in my 30 years dealing with UHAUL. You can tell it's managed accordingly and the staff are there for us in every instance and questions. Me and my wife were very impressed, Thank you on all 3 times in last year using this facility. I will be back Frank Benitez
Great Service - Jason, Bryan and the young lady who works early shift is awesome!!!
It took us over an hour to return the keys and the people behind the counter were rude.
reminded me of the gang who couldn't shoot straight. every visit was a new story and different price, different people - just a mess!
furnish the RIGHT equipment! The trailer was TOO small for the load. I told the representative what I needed to haul and when we got there to pick up the trailer it didn't look right and when we got the truck loaded it was way over the load rating and we drove two hundred miles at 35 MPH! NOT happy!
Good customer service from the whole team. Thank you very much.
I could not keep one straps on car trailer tight or could not get on at all. The dolly they gave me would not work. It was broke. The truck worked great.
I have already filled out one of these but here we go . Customer service was really good and we got everything that we asked for in a timely manner. We brought everything back in good order and were told everything was fine as we were early. Later at work that night I got a call that said we had not brought the truck back and did I want to rent it for another day. After having talked to the representative which caused me some concern and my break, she found the truck and everything was alright. That was the only other hitch besides having to give a second review. I would use the U-Haul again but will be sure to go in and make sure all is checked out.
Excellent customer service!
Great experience as always.
Our box sat for weeks before shipping. There was a problem between the corporate office and the shipper. The staff at the Flagstaff UHAUL were fabulous and just a pleasure to work with.
Very friendly and helpful staff. Thx!
Everything was wonderful. U-Haul can be very proud of the folks who work at this location. They were all prompt, efficient, and friendly. I would readily recommend this location to anyone.
check engine light was on. Truck performance was impaired. this should have been fixed prior to rental.
Both employees check out and return were very helpful and curious.
After the Customer service we received or more like the service we didnt receive, I'm confident that we wouldn't recommend uhaul to anyone.
Checking out my truck and equipment was quick and easy. Having the receipt sent directly to my e-mail was convenient and saved time.
Customer services from the guys were great. Thanks
Excellent staff & service
The roof of the trailer leaked water, was out of balance and had a huge chunk of tire missing on the passenger side. That was the oldest thing I ever rented.
Nothing! I had a very pleasant experience. The staff was courteous, efficient and friendly! Keep up the good work Flagstaff, AZ (Huntington Drive) UHaul!!!
No problems at all--very quick and easy.
Can't think if anything to improve. Service was friendly, helpful and everything was ready when we were scheduled. A great experience!
I believe the gentleman that helped us babe was moody he was fantastic and completely changed our opinion of uhaul after the less than acceptable service from the Washington Utah location
Personnel were helpful and courteous. Trailer performed well.
keep trucks new and strong running
Thank you for always being quick and professional.
not a thing. everything was done very well. a pleasant
Employees are extremely helpful, knowledgeable and very kind. Must be one of the top rated U hauls anywhere. Bar none.
Outstanding Customer Service. I have used U-Haul many times in the past and this location is one of my favorite's. I highly recommend this to my friends and family. I can't think of anything for improvement right now. I think this Manager is definetly doing things right.
The unit was past its prime. Speakers blown. Steering wheel off center. Leaky brake/drum that sprayed personal trailer. AC belt squealed. Cab looked like unit was lived in. I was glad to get out of it after x country drive.
There was a problem in that I was issued the incorrect Van. This was only a problem for the U-Haul employees when I returned the Van. They worked on the situation and were very professional and nice to work with.
I will use U-Haul again when I need a vehicle bigger than my Accord.
THIS BRANCH OF U-HAUL CONTINUES TO AMAZE ME. THE SERVICE IS EXCELLENT, THE STAFF IS WELL TRAINED AND COURTEOUS. SO HELPFUL. TOP DRAWER ALL THE WAY!!!
Fast and quality service on the phone and in the shop.
The staff here has always been good to my family and I. We've used them several times throughout the years. Thanks for the great service Flagstaff. We are going to miss you guys.
Customer service by employees was excellent. Would not hesitate to use this facility again.
Continue to making the process easy.
Great customer service. Discussion on options were very knowlgable and professional. Thanks again, U-Haul, Flagstaff.
Unfortunately, there was only one person working the desk on a Saturday morning and about 5 other customers behind me and one before me. The original trailer hooked up to my vehicle, the lights didn't work, but was exchanged for another in short order.
I appreciated everything I used was cleaned and well-maintained! Customer service was boring but both people I spoke to (on phone and in person) were helpful. It was cheaper than I thought it would be!
You list that 1 u-box would fit a studio apartment's worth of things, so I only ordered 1. I don't know if you're assuming I'm an adult with a twin bed, which you don't mention, but I own a Queen. I was unable to fit my box frame or bed frame in with the rest of my belongings, so I had to trash quite a few things I would have otherwise taken with me.
Also, my arrival location
this is absolutely one of the better u hauls that I`ve been to
Great facility and very nice staff.
The staff person was very friendly and helpful.
The information, service, and assistance were excellent. This was the second time I've used this location, and it's been a pleasure both times.
I buy boxes and rent trailers here often. This is a super busy location, but all the employees are always hustling so they get me right in and out.
Nothing. Excellent, thorough service all the way! Thanks.
Good customer service. Thanks.
The manager of this store is awesome. Willing to work with customers when needed!
awesome!!! thank you... it was simple and easy to be able to rent a uhaul.... first timer and totally impressed.
Quick and easy. Very friendly and efficient.
Everyone was very nice and professional and made the whole experience very easy.
There were many people waiting for help at this location and no where near enough employee help. No one was called to help. We left and had to come back the next day. Not convenient in anyway.
Exceeded my expectations flawless journey from Flagstaff to California.
Driver mirror was taped together and moved each time I hit a bump. Truck overheated and I was stranded on the side of the highway in 108F for 2 hours and lost a day of work costing me $360 in pay. I will never use or recommend uhaul and am still trying to figure out how to fix all the damage this rental has caused me finanitally and medically.
the CSR was very rude and unhelpful.. Told me one thing and then lock me out right as they closed, making me believe I would have 24 hour access. Ending up costing me another $100 for a room.
U could fire the employee that did nothing to help me. Ending up costing me for an extra night in a hotel~$60. Was very unsatisfiex
Used this location several times and have never been disappointed.
Though extremely busy this site was well organized and efficient.
Had some problems at check in with a new employee that had not been trained fully but returned the next day and Jason helped fix everything. Overall Location , Value, and Quality was great.
Flagstaff Uhaul employee Bryan was very friendly and professional.
worked fine and they were ready for me when I went to pick up the truck.
Nothing could be improved, its the best uhaul I have ever rented from
Everyone was extremely helpful, we couldn't have been happier!
Excellent customer service.
Very easy drop off - no improvements that I can think of.
Was not told the storage would be moved so took me a lot more time to ensure nothing would be broken which really made it hard for me. Staff was very friendly and helpful
I needed a small storage unit and a truck to haul a small load. This location was able to easily handle both my needs and made the day much less stressful. The staff was great.
The level of service I received from the U-Haul staff at both my previous location and the new location was outstanding.
Jason his staff were great - answered all my questions and were so helpful. Facility was nice new clean. I highly recommend this facility
Staff was friendly and helpful
Sedona Uhaul delivered to FLG did not inform FLG of ubox delivery box sat for over 5 wks before mangmnt found box onsite and arranged for delivery over 6 weeks late. POOR service by Sedona Uhaul.
Rented a trailer from coos bay or returned out here got a storage unit staff was friendly
My scheduled movers not only didn`t show up, but they seemed to be went out of business. I strongly recommend contacting movers at the time of schedule to confirm delivery.
The storage unit alarms were very loud. Wait times were long, because staff is limited.
Everybody was very helpful and nice! :
This was a truly wonderful experience.The entire staff is friendly,helpful and understanding of the difficulties of moving. Thanks, Jason, Christina, Michael, Brian and The Girl With Long Dark Hair!
I have a complaint on file if anyone even cares to look at it. I will never use a u-haul again or recommend it to a friend and being ex-military I have a lot of friends that move very frequently.
Excellent response and commitment to customer service. Even though during initial contact the facility was under renovation the staff was responsive to our needs.
UHaul was much better than other storage places. Everything was metal and masonry, no plywood! I got one month free and everyone was helpful!
The only snafu was that I had to wait quite a while for my box to be pulled out of the warehouse in Flagstaff.
The staff was extremely nice. They even offered us some free bottled water!
Christina was very helpful and easy to work with.
Boxes need to be taller.
Mover on website said he would deliver but did not. Threw us off by hours.
Incredibly helpful staff and assistance with securing a storage space at the last minute and with returning my truck and trailer. Best moving experience ever.
We weren`t told that our access hours were same as offices. Went once outside that and had to go back next day.
Great place to store things over the summer. Thanks U-Haul!
no one could answer my questions. I spoke to 10 repsduring the course of ordering my u box. When my girlfriend called and asked to speak to a supervisor the rep refused to let her speak to one.
We were well treated and our business experience was well above average
Never get it in 200 charachters.Unbelievably bad experience.One of the worst ever. Never use UHAUL again!
Service good. Bathroom had no TP, trash can overflowed...
Christine and Michael at the Flagstaff uhaul were so kind and helpful. Christine went beyond the normal service. She was incredible. Please give her recognition for her great service.
Huge confusion between local and internet. Local people are awesome. Paid in full and internet is STILL not updated a month after.
They were fine but our overall experience with UHaul was obismal
Requested shipment on boxes on June 27th but no action as of July 11th. WTF????
Great Flagstaff Staff!!!!
there is not enough space in this box for me to explain how dissatisfied i am with uhaul. I will be sending in several letters to complain and will never recommend or use this company again.
Jason and his staff went above and beyond to make sure that our move was a positive experience. I could not more highly recommend their customer service
There were problems with the payment. I had to go in 3 times to pay and there were issues between what i contracted online and what the office actually charged.
This was so messed up that I have spent two weeks on the phone with Tony and Paul, the regional reps. This has been a joke, and I won`t ever be using this service again.
Very good experience. My only complaint is that the employee at the office in Trenton made us repeat all of the information that we had already entered online before we could fill our box.
Ryan and the other two gentlemen were fabulous! Thank you so much for such great service!!!!!
my uhaul experience was much better than I anticipated. The facility was incredibly clean and the people were more than helpful. It was the least painful experience I have had when I rent storage.
It took a week for things to be delivered after they arrived in town. Then the driver didn`t show up, and didn`t let me know. Also the doors were bolted shut which no one told me.
I was not told about a pickup or delivery charge.
My car broke down 2 years ago and I had to leave almost everything at uhaul. Everyone has been great.
Very helpful, informative, accessible, and professional. Everyone there does a great job!
The staff was friendly, helpful and efficient.
Christina was extremely helpful and very pleasant. She made this transaction worth while.
Employee was super friendly, helpful and efficient. They had more available units than the self storage down the street
Staff members were very friendly even under the pressure of being busy as well have things going wrong.
I wish the facilities were open later, especially since entrance and use of the storage units is all automated. But, I suppose it`s a fair trade off for security.
VeryDisappointedQuoteFlagstaffAZ-CharlevoixMI NotInformedClosestDeliveryLocation 200MilesAwayCostAdditional$500ForDelivery month to receive my goods Problem with Flagstaff-slow to schedule pick-up.
average due to poor communication. no one called us when boxes were in Flag. we had to call to get delivery. pUboxes. you need more than one person to pick up and deliver. system.
new service at this facility, the staff had not yet been trained to handle the set up paperwork necessary. called mgr and were able to get going. over all very well done!
The U-haul staff were extremely friendly and helpful, especially on the Flagstaff end of my move. I was very satisfied with the service I received from them.
Flagstaff needs a flatbed truck and fork lift to deliver to apartment complexes and other situations requiring the box to be in a parking spot. Phone support was almost non existent in Flagstaff.
Thought it was a pretty straight forward process.
the flagstaff u-haul staff were outstanding! thanks
THE BOX WAS SUPPOSE TO BE SHIPPED TO JACKSONVILLE, FL ON THURSDAY, TODAY IS MONDAY AND I STILL DON`T KNOW IF IT HAS BEEN SHIPPED. TERRIBLE EXPERIENCE.
Computer glitches created numerous problems with my reservation resulting in a 24 hour delay to resolve pay to schedule shipment. This part of the experience was extremely unsatisfactory.
I highly recommend Jason, Chris, and Brianna. Moving has been very stressful for me, and the three of them were very helpful with laying out options.
Very professional and extremely efficient staff. Thank You, Flagstaff U-Hual.. !!!!
Friendly and efficient staff
The manager, Jennafer, was incredible. She is efficient and an incredibly hard worker. She made our UBox rental easy and painless. She is an exceptional employee.
Delivery person was very helpful, courteous and professional. She was right on time - to the minute!