Customer Reviews for U-Haul Moving & Storage of Flagstaff
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Flagstaff
Everything arrived on time, nothing damaged. Great experience using the U-Box. Thanks!
The general contract draw up was a bit time consuming but legal requirements must be met so that is understandable. Other than that the experience was great and I got my home project done and safely.
My husband had to go around the block on this one, too, because of the double yellow line, but no big deal. Quick drop off and go!
Clean the windshield inside and out. The inside was really dirty and it was impossible to see anything when the sun was shining on the window. Safety hazard.
The outside of the window covered with a massive number of bugs. Looks like the truck could use a good wash.
None. Excellent customer service...
Just wanna say thank you.
I did have to wait about 10 minutes for a customer representative to come out and simply take the key from me. There must have been more efficient ways to handle that.
We have dropped off a trailer here before and both times the check-in and un-hitching process was so fast and easy that I almost have nothing to say because it happens so quickly. We will definitely rent from here next May when it's time to go home.
Great service. Nice Trailer.
I was using the trailer to move a car from Flagstaff to Lake Havasu. I did not need a 2 day rental, but I was forced to take it for 2 days. I was also initially not advised that I would have to pay a mileage charge when I made the reservation for the trailer. Overall I am not pleased with U-Haul!
Spring on rear ramp was too tight to stay down when loading vehicle. Impossible to use for single individual.
Everybody was very nice and helpful and professional. It wasn't until later I realized I'd been hosed out of about $24 because they looked at the DTE gauge on the vehicle instead of the actual mileage and so I got charged for 72 miles (which I thought couldn't possibly be right at the time, but couldn't confirm because I didn't note the actual mileage when I started) instead of the 25 or so I actually used. But the people were nice and helpful.
Easy drop off and helpful.
All of the U-haul employees were friendly and went beyond just doing their job. They made the entire experience a pleasure. Their courteous service and polite demonstration of rental features make the pick-up process simple and quick.
Customer service can improve. More representatives are needed on site to move the lines through in a timely manner....excruciatingly slow process.
Excellent service experience. I commend the hardworking staff.
Would have preferred a car dolly instead of a flat bed trailer.
The only snag was the failure of one computer terminal when I picked the truck up, causing a small delay. The process was still fast and efficient.
The tow dolly appeared to have new tires but were very out of balance. I didn't allow sufficient time to allow me to return to the pickup point for an exchange or repair so I continued to Farmington. The tail light wiring was also damaged when I picked the dolly up but the lights were working. The vibration was obviously doing some damage to the plastic fenders.
Customer service exceded expectations!
Overall our u-box experience was great. During the process there was a computer glitch that disrupted things, but the folks at u-hual and moving help were happy to help sort things out.
Problem with original order with U-Haul scheduling Bigg Dog Garage for delivering at final destination. We had to cancel.
Ddid not have to look for someone to drop off the truck. they were there ready to take it.
It cost me $25 because you don't fill up your tanks with gas. It is very difficult to gauge how much gas you will use on a trip of $200 miles. So I returned with more gas than I started.
I wasn't told that the van may not have been clean enough and was charged a 25 fee when I would have been willing to clean better. The guy who checked it in made no comment even after seeing it. Not very happy since I ws on a budget.
Interacted with employee for about I minute.
Every thing was Five Star
extremely easy with pre check in and being on file
Cost too much. You should have a half day rate for millage or rental or a flat rate min. millage included in the rate. I only used this truck for 1 1/2 hrs and 25 miles but it doubled the price. I will look for another option next time I need a truck for a short time and distance.
We found the trailer we got was to small after we realized the other truck we were taking wasn't going to make it. We received no empathy from this location when swapping out because we already had it two days we were charged over 50 dollars for the 2 days of nothing and over charged for the larger trailer the online quoted 500 Heather charged us 560 so we're out quite a bit of money. This will be our last time using uhaul
Other than the ash tray was dirty and smelly, the experience was great!
Before you rent the truck to somebody just double check all warning signs on the truck are off. When I got the truck it has the oil change light on, I said nothing cause I needed to leave but it just give you a false feeling that not everything its ok.
Everyone was so kind and helpful. In the process of moving our items to a storage unit we inadvertantly lost our Garmin GPS. We needed to go to a nearby location which we had programmed on our GPS and they were so kind to help us look and gain the information we needed. The good news is that when we arrived home we discovered that we had NOT taken our Garmin with us. Happy ending. We were so pleased with the people who helped us. Highly recommend this facility.
The best uhaul I've ever been in.
I was in and out in 2 minutes. Very smooth rental.
Reservation was screwed up. Didn't have my reservation available.
The staff at Uhaul was excellent!
A small woman assisted us. She was not able to lift the trailer to the hitch. As an old woman myself, I was no help. Fortunately my son was there and helped.
I reserved my truck to be picked up at noon. When I arrived they told me the next available truck wouldn't be in till three...then insinuated that it was my fault for making the reservation the night before instead of much farther in advanced. Slow customer service over all, I was disappointed.
I just got my contract back and some of the information is incorrect. The biggest thing being the $48 or so charge for "EZ Fuel Sales," when I DID in fact fill up the tank, even past the original amount. The tank never dipped below 3/4, so how could I return it at 5/16? You can improve by actually performing the closing inspection with your customers. I waited nearly 15 minutes only to be told "okay, you're good, bye." Inspecting the truck I used while I was present would have prevented the errors on my closing contract. I've already spoken to customer service and received a reference number for my dispute, but I'll still be going to the location tomorrow to try and resolve the case sooner.
The truck was dirty an sticky stuff was all over the floor. Customer service was awesome and my entire experience was great. Just wish the truck was a little cleaner or at least the windshield should have been cleaned. Overall b-
great customer service- friendley staff !!
Everything was clean. Nothing went wrong with equipment!
very nice and helpful people in Flagstaff ! From start to finish top notch customer service.
Drop off was the easiest And quickest I've ever experienced. I've rented many u hauls. The young man who checked me in was stellar.
We always use this location. The staff is great, they are so organized and extremely friendly.
More staff during peak rental periods, otherwise the staff did a great job of customer service.
Paid for moving blankets but didn't realize that I didn't get them until it was too late.
Excellent customer service!!!
The staff at this facility is always friendly and very helpful.
Everything was great...agent was very professional and efficient.
I had an issue with payment, I was charged $200 more than quoted, it took me having to call Uhaul three times, leaving messages on each occasion to have the manager call me back to straighten it out. Once they did call me back, the woman was very helpful and fixed everything. Other than that, the service was good.
Quick turnaround. Nice staff.
The wait time was too long to pick up the trailer. It was a busy morning and the girl behind the counter was working very hard. it was a while before someone came to help her.
Excellent customer service! In and out in minutes!!!! Very happy with our experience!
Speedy drop off. The girl working there was so nice. But too fast I didn't get a name.
The first trailer i was going to hook up to the door wouldn't close. the second one all the rear lights on the passenger side were out, so we basically had to switch out equipment out twice before I got to leave. the attendannt was very nice though and helpped me out through out the process.
Office staff need to give all info about rentals (using cash and deposit required) and making sure reservations are logged into computer. Unnecessary run-around for us and put us behind schedule.
I reserved a uhaul truck through the central uhaul office. I expressed my concern about having a truck available when they said it would be available (based on a relative's past experience with having to drive 40 miles to pick up at a different location than was promised). The truck was there and ready. I was even given 50 extra free miles because our home was 25 miles away from the pick up site! Little things like that really make a difference when faced with the upheaval of relocating your family!
I still do not like the Uhaul practice of having two-wheeled dollies and blankets loaded in the truck bed with the rule of 'you break the seal/strip you have to pay for the use of the equipment. When I rent a 10' truck I expect to have an empty 10' truck. No gimmicks!!! I almost cancelled the rental today. If they could not provide me with an empty truck I would have cancelled and gone to Budget!!! Stop this bogus and deceitful practice!!!!
only issue was that I had to order boxes in the size I wanted
No problems with this rental at all. Staff was very courteous.
Super helpful employees. Was comfortable and confident in using your services.
they unloaded very quickly. One guy a large guy was very friendly personable. This was a good uhaul location. Uhaul tried to over charge me 140 bucks for no reason I honored the contract had to fight to get that squared away and dropped. Tom was a nice guy and took care of me well. Thanks Tom.
The truck had missing tie down rails, and the engine oil light came on, so I called the store and they transferred me to roadside where I waited on hold for 25 minutes and finally gave up!
1. Send the final receipt out by email AS WAS PROMISED
2. Don't overcharge by mis-stating the actual amount of gas in the tank at 7/8 when it was actually closer to 3/4
Easy to find quick drop off! Thank you
Staff and owner are amazing. We use them locally whenever we need to.
No problems...in and out in a matter of minutes.
very pleasant and great to deal with and very helpful!!!
Great attitude from every one
more accurate estimate for gas replacement than scale given on handout
Very easy to return no complaints thank you
1. Seperate from reserving a trailer on-line, we called to inquire on stroage units at the uhaul site. The person handling the storage unit requests is rude and needs an attitude adjustment. I selected away from this location to another storage unit facility as a result of her attitude.
2. In terms of the trailer rental, we had a good experience. The web based registration was easy and we had no problems with the pick up or the drop off.
They are also quick and easy to deal with at this location.
The box was late from Tempe to Flagstaff AZ and not the fault of the delivery guy.
Your service is excellent, the people were very friendly and made it very easy for me to move! Thank you so much!! Keep up the good work!
It was perfect for what we needed to move.
I called to find out remaining balance she didn't have on file yet they never called me back now trying to open my email but it won't open
Customer service representatives need to actually help customers through problems and have acces to do that.
Charged me an extra $64 dollars because the truck was 18 minutes, YES 18 MINUTES late. Beware of this location.
Went the extra mile to find my car keys left in the truck that fell to the floor boards.
They forgot to give me the furniture blankets and would not bring them to me. I was already 20 miles away and had no way to get there. They did (finally) allow the guys that were packing for me to pick them up, but that took checking with the manager the next day.
The man that checked me in for my uhaul was really rude about answering basic questions. It was my first time renting by myself, my moving buddies usually handle the uhaul situation. He even made rude comments about my decisions and made me feel bad for not adding on other things to my rental. This is the first time this has happened to me at this location though.
Very busy nobody available when I arrived but afterwards clerk was friendly and helpful.
Understaffed. Broken equipment.
the drop off location was good they were very helpful and concerned
Very helpful staff. Well-maintained facility
Nice people, competent, efficient; good customer service.
Everything went well and everyone was quite helpful
the truck had a broken oil gauge and every 10-15 minutes the alarm would go off. We pulled off in Winslow AZ and had to wait a total of 2 hours to make sure the truck was OK. A bit inconvenient.
Speed up the service. It took 30 minutes for us to rent a pickup truck that we had a reservation for. People at the next counter were there even longer than that just to return excess boxes!
Calling this establishment or even having them call people back has been next to impossible. I have been calling since the day we left with the equipment and still have not received a call back. The calling service is rude and impersonal, will not listen to the detail to put into the ïnstant message for them to call back.
The brakes on the truck were starting to squeal.
My son left a nice pocket knife in the truck. The following day we had received a phone call from your facility stating that they had the knife. When we went over there a few days later to pick it up they acted like they knew nothing about it. There must have been an employee there that decided it would be a nice knife for them to have because now we are out a knife. Very disappointed in the dishonesty of that U-Haul facility. I will never go back there or recommend anybody to use their services.
The transport was rusted and the rampsychological were hard to get out.
Maintain equipment better, better trained staff, reservation process needs work. Again disappointed.
people nice but computer tracking system needs serious work
Tracking is worthless, nice people but the computer system needs work
I rented a 15 foot Moving Truck. I needed it at 8 AM . I got it at 8:30. I walked around the truck. It had numerous dings and I was assured that they had been recorded. I got the insurance anyway, The outside of the truck was filthy not just dirty. I questioned the outside filth on the truck, and the bald guy said "well, they get dirty on the road.. So when I got to the location I was going to, I vacuumed and washed it before turning it in.. Because , if I would have told the receiving site that the truck was dirty on receipt, they would have charged me an additional $25.00 any way.
I should have checked the inside of the van but the two guys who were working equipment yard were trying to get me out of there fast.. When I got on the road, the truck was a dog.The engine struggled like it was under a load all the time. The tranny is on its last legs. The distance I traveled, I had done before fully loaded. Only used 1/4 a tank. This time, it used 3/4 of a tank. I got the shaft from these guys.. They had a dog of a truck and knew I was going one way, and would be returning it.. They unloaded it on me to get it off their hands.
It also had French fries left in it under the seats from the people before me. I SHOULD have rejected this truck but I was under a time constraint.
Normally the quality of u haul is quite good. RUN DON'T WALK FROM THIS LOCATION. Even though it is the “ main facility” for u haul in Flagstaff, AZ... I will rent from another vender next time... It is a shame this site felt it had to unload a lemon on a customer instead of getting the vehicle road worthy.. But this is a question of the morals and values of a couple of parasites, which one of them seemed to be the site manager.. The gas was on empty and they did give me credit for it.
Like I said, run from these guys.. They are NOT HONEST.
I had to put two quarts of oil in it on the 2nd day I had it and I had it for nine days. I dont think anyone checked anything on the truck before they gave it to me. Also overheard Manager talking about employees getting fired for not doing there job. Not professional at all.
I had a difficult time getting the one-way 26' truck because of some computer glitch due to high demand or something. The truck was right there and available but to manager had to call for an override so I could rent.
Awesome customer service. Key cards gave me problems, but staff was friendly and helped me out every time this happened a few times since I did not access my unit frequently.
An old man who works there hit on me at one point. He should have been fired for it
Both on the phone and in the center they went above and beyond to accomodate us while we had to change moving days and truck sizes
Check in and out were so easy. Excellent customer service!
Even under the great demand and upset people around. Our in store rep gave us great service and tried her best to help us under the circumstances. I was happy they could help us and I understood the demand. Very hard job. Please don't over look how your online system is so what broken and makes it very difficult for your store staff. Corporate should look on improving the online service to real time and situations. Not fair if the people who work for you get yelled at because the program is not working and delivering great customer service. I will still use uhaul. Get her done!
Very friendly and busy location but unfortunately understaffed. Was given a rental dolly that had a red "not ready for customer use" tag on it. Didn't have any issues using it but was some what concerned.
That new Ford van was a bitch to keep on the road, but it ran very nicely.
I reserved the trailer and 6 blankets 5 days ahead of time. They could not find the trailer and they were out of blankets. When I started coming back from phoenix the lights went out. oh boy!!!!
Your Uhaul contract is UNFAIR!!! I did not know the gas mileage of the 24 foot truck I rented. I had to use the truck to drive 100 miles into Indian Reservation and back with a full load up mountains. I could not risk running out of gas, so I filled up the gas tank. I used only 1/4 of a tank, so I returned the truck with 1/2 a tank more than when I received it, which was roughly $60 of my gas. I was told I would not be reimbursed for the extra gas, because "it is in the contract". Your contract is unfair and it needs to change. I am posting all over social media about your unfair practices as a consumer alert. Your site manager took a little mercy on me and gave me a partial refund, but he said, "I would have a hard time explaining a full reimbursement." This is a BAD policy for a company, and it needs to change. I will be renting from your competitor in the future, unless you change the contract. It is wrong to expect customers to donate gas to Uhaul, if they don't guess exactly how much they will be using. I am advising everyone I know not to rent from Uhaul. If I had known about this unfair practice, I would have siphoned MY GAS out of your truck. It is ridiculous that your customers have to resort to that measure in order to receive a fair business exchange.
Great customer service! Everybody very helpful and friendly.
I didn't interact with the facility; dropped off the equipment after hours.
I need the corporate individuals to keep their word on how they are going to handle the fact when your belonging do not show up on time.
When you say that a u-box will arrive on a certain day just make sure that happens. Also, when you say you are going to do something and accomplish a task because a person's things didn't arrive on-time, as a Multi-million dollar company you should keep your work. You should not have the customer waiting weeks in for you to keep your word! Thank you!
No improvement needed. Everyone was pleasant and extremely helpful.
The staff was extremely helpful and courteous!!
Quick service at the last minute!
The staff was so friendly, and made everything very easy. The truck was in great shape. Moving is so stressful, I'm so glad I used them, it was one less thing to worry about!
As always the entire staff friendly, helpful and readily available.
Convenient, though because of where I live I had to pay a local company an extra $200 to have the UHaul box delivered.
Nothing. Very friendly staff.
Very pleasant enjoyable to deal with.
Very friendly and helpful - thank you.
Initially my reservation was with Big Doggs Uhaul. What a mess and of course since he cancelled my reservation I cannot post public reviews. I called and called on 5/15, finally resorted to your online chat to make sure I had a reservation for 5/16, your online agent assured me I did. That reservation number was 21596612. Still concerned I drove over there at 3:00, door was locked no one in sight. So I showed up at my appointed hour the next day at 9:30am, to be told the tow hitch package I reserved wasn't available and was told to go to Auto Zone down the street the guy could have cared less that I reserved one. After much frustration he said he would transfer my reservation to the Huntington Av. location in Flagstaff, AZ. On my way there I called the 1-800 haul number, to make sure I could transfer the reservation to the new store, sorry no reservation, he cancelled it. Thankfully the other place had a trailer but no hitch, so I had to go out and buy one. This was very stressful. Frankly the place where Big Doggs is, is not safe for hooking up trailers, short on space, right on the street with no sidewalk ro easement (an accident waiting to happen with pulling Uhauls in and out) and frankly very very trashy place. Will think again before using UHaul for the move next month. You should look into the complaints about Big Doggs. Even George in Phoenix with your 1-800 admitted they have a lot of issues with the place. Why subject customers to this type of atmosphere and treatment? Furthermore, I had to pay the full $170+ at the new location, even though I gave a $25+ deposit last week. WHERE IS MY REFUND/deposit from 5/7? Again, the "old" conformation is 21596612.
Make sure that all staff knows which trucks come with ramps and which do not that was the only issue I had while there
During walk around the employee swapped out truck due to rain leaking into back for a larger one, newer and better ride.
All employees there are very helpful, especially Drew and Kylie. Been there a dew times over the last few days to get packing supplies. Always everybody is very friendly and knowledgeable also helpful in making decisions about mileage on truck rental in town. Would always go back there for rental and such.
This is two weeks in a row I have used them. Very pleased both weeks.
Same on this end. Very good service.
The team was very helpful during a very busy and hectic time.
The employees here were excellent. They had very positive attitudes and were hustling to get the large crowd taken care of. They were extremely efficient.
Excellent in and out in a 10 min
Error noted on the statement received. I will call the manager at this location and attempt to resolve the overcharge.
When I returned my equipment, I followed the signs that asked for me to stay with the vehicle. I did just this, but no one came out to greet me, and come to find out, only one employee was working at the time, with a five person deep line.
Also, the trailer that is advertised as 5'x9' is not really this dimension. If something is advertised as a certain width, then that should be the interior, clear width for cargo. I do not like being charged for a piece of equipment that is advertised at one size, but come to find out is a different size.
I had originally planned to use the trailer for 2 days, but returned it a few hours later because it was not the right size.
The inside of the cab was dirty and filled with chips in the door and on the floor, and the drink holders were full of sticky pop residue. The windshield was very dirty and hard to see out of. Also a lot of brake dust on the wheels, which was strange.
Very convenient and efficient. Would use again.
We were very upset the truck we had the air conditioning did not work it just would blow hot air, this is unacceptable to dirve thourgh the derest. My husband has breathing problems and the heat did not help that at all. I fell we should receive a refund in full or at least a discount. Please contact me on this matter ASAP
Prompt smart help...Everything went smooth
Very kind and efficient. Amazing that 6 hour use was only $19.95
The drop off was very quick and professional.
This place met my needs quickly and the staff was competent and helpful. As a first time UHaul customer, I was appreciative of all the staff that could help answer my questions.
I did not appreciate the inaccurate information provided over the phone about special rates and cost provide that I would be charged. Then upon arrival for pick up the cost was increased from what I was told to brING in.
Clean and very helpful staff
First time using any storage facility. Would definitely use this one again if needed!
Exceptional. Flexible made moving so much easier.
Reserved unit w/auto pay. Kylie unable to get key card to work. Left w/o key. She promised call next day. NEVER called me. NASTY messages to put lock on unit. DID NOT HAVE A KEY! Now LATE NOTICES!
Especially the tall lanky young man with long hair, sorry I didn`t catch his name, maybe phillip?
Office staff was very helpful. They were friendly and took care of business right away.
Getting set up with an online account was not a satisfactory experience. Many reps do not know how to do this.
I appreciate your help in finding a larger storage for my things. I broke my hip and will not be able to get to Flagstaff for some weeks. Thank you.
great customer service overall. excellent location.
Great Service - Jason, Bryan and the young lady who works early shift is awesome!!!
Our box sat for weeks before shipping. There was a problem between the corporate office and the shipper. The staff at the Flagstaff UHAUL were fabulous and just a pleasure to work with.
this is absolutely one of the better u hauls that I`ve been to
Great facility and very nice staff.
the CSR was very rude and unhelpful.. Told me one thing and then lock me out right as they closed, making me believe I would have 24 hour access. Ending up costing me another $100 for a room.
Had some problems at check in with a new employee that had not been trained fully but returned the next day and Jason helped fix everything. Overall Location , Value, and Quality was great.
Was not told the storage would be moved so took me a lot more time to ensure nothing would be broken which really made it hard for me. Staff was very friendly and helpful
I needed a small storage unit and a truck to haul a small load. This location was able to easily handle both my needs and made the day much less stressful. The staff was great.
The level of service I received from the U-Haul staff at both my previous location and the new location was outstanding.
Jason his staff were great - answered all my questions and were so helpful. Facility was nice new clean. I highly recommend this facility
Staff was friendly and helpful
Sedona Uhaul delivered to FLG did not inform FLG of ubox delivery box sat for over 5 wks before mangmnt found box onsite and arranged for delivery over 6 weeks late. POOR service by Sedona Uhaul.
Rented a trailer from coos bay or returned out here got a storage unit staff was friendly
My scheduled movers not only didn`t show up, but they seemed to be went out of business. I strongly recommend contacting movers at the time of schedule to confirm delivery.
The storage unit alarms were very loud. Wait times were long, because staff is limited.
Everybody was very helpful and nice! :
This was a truly wonderful experience.The entire staff is friendly,helpful and understanding of the difficulties of moving. Thanks, Jason, Christina, Michael, Brian and The Girl With Long Dark Hair!
I have a complaint on file if anyone even cares to look at it. I will never use a u-haul again or recommend it to a friend and being ex-military I have a lot of friends that move very frequently.
Excellent response and commitment to customer service. Even though during initial contact the facility was under renovation the staff was responsive to our needs.
UHaul was much better than other storage places. Everything was metal and masonry, no plywood! I got one month free and everyone was helpful!
The only snafu was that I had to wait quite a while for my box to be pulled out of the warehouse in Flagstaff.
The staff was extremely nice. They even offered us some free bottled water!
Christina was very helpful and easy to work with.
Boxes need to be taller.
Mover on website said he would deliver but did not. Threw us off by hours.
Incredibly helpful staff and assistance with securing a storage space at the last minute and with returning my truck and trailer. Best moving experience ever.
We weren`t told that our access hours were same as offices. Went once outside that and had to go back next day.
Great place to store things over the summer. Thanks U-Haul!
no one could answer my questions. I spoke to 10 repsduring the course of ordering my u box. When my girlfriend called and asked to speak to a supervisor the rep refused to let her speak to one.
We were well treated and our business experience was well above average
Never get it in 200 charachters.Unbelievably bad experience.One of the worst ever. Never use UHAUL again!
Service good. Bathroom had no TP, trash can overflowed...
Christine and Michael at the Flagstaff uhaul were so kind and helpful. Christine went beyond the normal service. She was incredible. Please give her recognition for her great service.
Huge confusion between local and internet. Local people are awesome. Paid in full and internet is STILL not updated a month after.
They were fine but our overall experience with UHaul was obismal
Requested shipment on boxes on June 27th but no action as of July 11th. WTF????
Great Flagstaff Staff!!!!
there is not enough space in this box for me to explain how dissatisfied i am with uhaul. I will be sending in several letters to complain and will never recommend or use this company again.
Jason and his staff went above and beyond to make sure that our move was a positive experience. I could not more highly recommend their customer service
There were problems with the payment. I had to go in 3 times to pay and there were issues between what i contracted online and what the office actually charged.
This was so messed up that I have spent two weeks on the phone with Tony and Paul, the regional reps. This has been a joke, and I won`t ever be using this service again.
Very good experience. My only complaint is that the employee at the office in Trenton made us repeat all of the information that we had already entered online before we could fill our box.
Ryan and the other two gentlemen were fabulous! Thank you so much for such great service!!!!!
my uhaul experience was much better than I anticipated. The facility was incredibly clean and the people were more than helpful. It was the least painful experience I have had when I rent storage.
It took a week for things to be delivered after they arrived in town. Then the driver didn`t show up, and didn`t let me know. Also the doors were bolted shut which no one told me.
I was not told about a pickup or delivery charge.
My car broke down 2 years ago and I had to leave almost everything at uhaul. Everyone has been great.
Very helpful, informative, accessible, and professional. Everyone there does a great job!
The staff was friendly, helpful and efficient.
Christina was extremely helpful and very pleasant. She made this transaction worth while.
Employee was super friendly, helpful and efficient. They had more available units than the self storage down the street
Staff members were very friendly even under the pressure of being busy as well have things going wrong.
I wish the facilities were open later, especially since entrance and use of the storage units is all automated. But, I suppose it`s a fair trade off for security.
VeryDisappointedQuoteFlagstaffAZ-CharlevoixMI NotInformedClosestDeliveryLocation 200MilesAwayCostAdditional$500ForDelivery month to receive my goods Problem with Flagstaff-slow to schedule pick-up.
average due to poor communication. no one called us when boxes were in Flag. we had to call to get delivery. pUboxes. you need more than one person to pick up and deliver. system.
new service at this facility, the staff had not yet been trained to handle the set up paperwork necessary. called mgr and were able to get going. over all very well done!
The U-haul staff were extremely friendly and helpful, especially on the Flagstaff end of my move. I was very satisfied with the service I received from them.
Flagstaff needs a flatbed truck and fork lift to deliver to apartment complexes and other situations requiring the box to be in a parking spot. Phone support was almost non existent in Flagstaff.
Thought it was a pretty straight forward process.
the flagstaff u-haul staff were outstanding! thanks
THE BOX WAS SUPPOSE TO BE SHIPPED TO JACKSONVILLE, FL ON THURSDAY, TODAY IS MONDAY AND I STILL DON`T KNOW IF IT HAS BEEN SHIPPED. TERRIBLE EXPERIENCE.
Computer glitches created numerous problems with my reservation resulting in a 24 hour delay to resolve pay to schedule shipment. This part of the experience was extremely unsatisfactory.
I highly recommend Jason, Chris, and Brianna. Moving has been very stressful for me, and the three of them were very helpful with laying out options.
Very professional and extremely efficient staff. Thank You, Flagstaff U-Hual.. !!!!
Friendly and efficient staff
The manager, Jennafer, was incredible. She is efficient and an incredibly hard worker. She made our UBox rental easy and painless. She is an exceptional employee.
Delivery person was very helpful, courteous and professional. She was right on time - to the minute!