Customer Reviews for U-Haul Moving & Storage of Florissant
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Florissant
Nothing it was quick and fast
Nothing. Excellent customer service!! I would definitely get services from this location again.
Please always make sure the miles on the truck match the paperwork and are not off. Also please gas your trucks.
Staff was friendly and knew what they were doing
Hard to get the vehicle in and out of the location.
Outstanding service as always provided to me at this location. 5 star recommendation
I've rented from this location twice in pass two weeks& have been absolutely outdone with the rude way (Andy) the manager treats customers. The sad part is I work for the company & this is not how I would handle any potential customers. Will not return in the future.
I was amazed at the speed and friendliness. It was a very pleasant experience from beginning to end.
don't change a thing; excellent equipment, excellent customer service.
The Rep was extremely helpful
Extremely unhappy with trailer condition. I started loading trailer, when I began sliding on the floor and noticed a dark substance on the floor, which tuned out to be oil. I returned the trailer for another. That delayed me for an hour and resulted an original stereo box that had a large area damaged by oil. NOT HAPPY!
This was my first experience renting anything, I didn't know what to expect and I was pleased with my experience.
Very friendly and helpful! :)
services and staff were all on schedule and professional...am now awaiting arrival of the U-Box at my destination
The truck drove horribly and jerking while driving..... I advised the workers at the location but they didn't seemed as concerned. Also, I asked for someone to contact me but never received any type of communication.
I reserved a 17 ft. box truck and a motorcycle trailer for 1pm on October 25th. The trailer was available and ready but the truck wasn't available until nearly 2pm. The staff was apologetic and efficient. Drove about 3 miles from the rental facility to my home, disconnected the trailer to provide access to the truck's loading ramp but the truck failed to start when I tried to move it - dead battery. Called the store and another truck was provided, a little later than promised, Faulty truck was jump-started and I continued my loading task, over two hours behind schedule.
Both trucks were Fords. The first had over 101,000 miles on it and it showed. The second had over 96,000 miles but was in much better condition. Neither vehicle had been washed in some time. Exterior paint on both vehicles was oxidized and chalky. The windshields on both trucks were dirty, inside and out. Driving the second truck at night was almost dangerous due to the haze on the inside of the glass. The parking brake release was difficult to operate due to a loose fascia panel obscuring the control -.Ford's faulty design. The truck's steering was loose and it was a challenge to drive on the narrow roads leading to my destination, another reason to drive slowly and carefully.
My moving task was completed successfully and I returned the truck the next day with more fuel in it than when I received it and with a cleaner windshield.
The rental store personnel were efficient and courteous in getting me checked out and in.The equipment was used but, except for the first truck, usable.
The entire rental including fuel cost me nearly $300.00. I compare that to the cost of fitting a trailer wiring harness to our SUV, renting only a motorcycle trailer, and making several trips and consider it a draw.
Overall, the experience was not as good as it might have been. I wouldn't recommend the rental store to a friend because of the high volume of renters who likely abuse the rental equipment and the resultant vehicle condition, not because of the personnel at the rental store.
This location always has the equipment that I need, even when I drop in without reservation.
Check-in and check-out were quick and efficient. The staff was courteous and professional.
Tell the guy who keeps using my email for services to knock it off.
More smaller trucks (20 feet)
When I requested online the time for pick it allowed me to select then I received a call the next day that my time was not available . This was a inconvenience because I was not able to move until the evening . Also the truck was in need of maintenance it jerked a lot . the good thing about the rental was the employees were friendly
Staff was very friendly , professional and helpful. After returning the truck was able to extend the rental for another trip. Did not like the return time limit so need more vehicles available for customers. Location on busy intersection not the best but overall great staff and staffing. I would use this location again if needed in the future.
I reserved a 26' truck 30 days prior to the date... a week prior, I was notified, "NO TRUCK"... this is unacceptable. this put me in a very bad place. With moving day a few days away, movers and closing all going on, BUT NO TRUCK.. absolutely unacceptable. I was able to finally get a 24' foot truck 30+ miles away... but I'm not sure why I'm even typing this. no one else cared at U haul, why would the erson reading this................. typical Uhaul
My only complaint is that it smelled of smoke. Persons with allergies and asthma are not able to handle the smoke left in the seat material as it affects their breathing. It would be great if the trucks could be a non-smoking zone.
Nothing I can think of! Everything was quick and friendly.
Great people working hard with care.
The equipment was clean but the truck died while going down the interstate 8 times between Illinois and Arizona. It would not accelerate properly and was a serious problem going up hills. I contacted the roadside assistance people who offered little to no help other than telling me to let them know if it actually stopped working.
We reserved this truck ahead of time wanting to drop the truck off in Ballwin. We had to bring the truck back to Florissant, which caused alot of unwanted mileage that we had to pay for. We thought this was unfair and should not of had to pay for the excessive mileage. I canceled my next reservation with UHaul specifically because of their inflexibility of working with us.
Always a line at this location but only one person working.
customer service was outstanding just keep doing what you do!
Nothing i was checked out before my ride got there, that's service thanks
Ensure that the vehicles are properly maintained prior to renting. I received a truck with a bad battery that was jumped prior to me driving off the lot. As the battery was bad, the truck did not start once I arrived at my location.
Keep the team work atmosphere. One guy spoke down on the newer guy that after 6 months he still couldn't close. Well when I brought my van back around 11 pm. Supply box was wide open and not locked. Blankets and dollies could have been taken. So we all need our team players to cover us.
No matter how long you!! We can do all things! !!! (Someone fell short that night ).
Other than the manager making an unnecessary comment about how he doesn't employ women, it was a great experience. The only reason I rated the location as average is because it's on a corner where you can only turn right.
Truck was having steering issues plus emergency break button kept going on loudly for no reason
The truck that we rented would not go over 30 miles an hour, the transmission was grinding, smelled like burning oil, no shocks, the brakes felt soft on occasion and would not start the first time the key was turned took several times.
The medians on both streets prohibit left turns. This is my only complaint. Unless you have a couple million dollars to rip up the intersection there is nothing you can do.
Rental & transaction went like clock-work! Good price, too.
Excellent service, tons of packaging accessories in the store. All they do is UHAUL, including maintenance Felt like the trailers were safe to be on the road
very short notice with my request. Filled with exceptional speed, even filled earlier than promised.
Windshield had lots of bugs had to clean my self other wise truck was in good condition.
This was my first experience at this location and I have to say it was a very pleasant. The salesperson was very informative, pleasant, and helpful.
Staff was very unprofessional. I will not be using this location again.
The truck ran rough.... Not sure of maintainance on your vehicles but that was my only issue. Customer service is excellent!!!
One of the nicer locations and employees
Prices are way higher than what i paid 8 months ago for the same size trailer.
I always have a good experience when I need to rent a moving truck.
It's always great going into this location, because not only is this service great but the employees have a great attitude.
Have your employee Joe retrained. Probably is not a answer! He had no knowledge of any of the questions we asked.
They did not give me a walk around on the equipment, they handed me the keys and said you can go. When I brought the equipment back there was a dent on the vehicle, I did not out that dent there plus it looked old. They would not listen to me and they argue with me. They charged me $150 with no proof.
The only thing that was difficult to bear was the truck drove kind of roughly. That may be how all big trucks drive so that might have been me. Good experience overall! Would definitely use U-haul any time.
Make sure the engine doesn't blow an hour and a half into the drive... I was very disappointed.
Thank you for great customer service!
Quick and easy service, only 1 issue the year and a half that I rented the U-Box, which was resolved.
Everything went wonderful. It was quick and easy and our items fit perfectly in the U-Box.
The manager Andy Andrew was the best, he was helpful, he was friendly and his staff was also, he needs a raise and promotion. God bless you Andy and crew!
The manager and staff were knowledgeable, friendly, kind and helpful. They`ve made this transition a smooth one. Thank you!
Shana and Angie were great. They took the time needed to provide information and were very patient and understanding with our requests!
Mr. Keith White was very professional and helpful.
The staff was very helpful in knowing what I needed and making accommodations for me.
My experience with customer service was excellent.
everyone I talked to was helpful