Customer Reviews for U-Haul Moving & Storage of Florissant
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Florissant
The equipment was clean but the truck died while going down the interstate 8 times between Illinois and Arizona. It would not accelerate properly and was a serious problem going up hills. I contacted the roadside assistance people who offered little to no help other than telling me to let them know if it actually stopped working.
We reserved this truck ahead of time wanting to drop the truck off in Ballwin. We had to bring the truck back to Florissant, which caused alot of unwanted mileage that we had to pay for. We thought this was unfair and should not of had to pay for the excessive mileage. I canceled my next reservation with UHaul specifically because of their inflexibility of working with us.
Always a line at this location but only one person working.
customer service was outstanding just keep doing what you do!
Nothing i was checked out before my ride got there, that's service thanks
Ensure that the vehicles are properly maintained prior to renting. I received a truck with a bad battery that was jumped prior to me driving off the lot. As the battery was bad, the truck did not start once I arrived at my location.
Keep the team work atmosphere. One guy spoke down on the newer guy that after 6 months he still couldn't close. Well when I brought my van back around 11 pm. Supply box was wide open and not locked. Blankets and dollies could have been taken. So we all need our team players to cover us.
No matter how long you!! We can do all things! !!! (Someone fell short that night ).
Other than the manager making an unnecessary comment about how he doesn't employ women, it was a great experience. The only reason I rated the location as average is because it's on a corner where you can only turn right.
Truck was having steering issues plus emergency break button kept going on loudly for no reason
The truck that we rented would not go over 30 miles an hour, the transmission was grinding, smelled like burning oil, no shocks, the brakes felt soft on occasion and would not start the first time the key was turned took several times.
The medians on both streets prohibit left turns. This is my only complaint. Unless you have a couple million dollars to rip up the intersection there is nothing you can do.
Rental & transaction went like clock-work! Good price, too.
Excellent service, tons of packaging accessories in the store. All they do is UHAUL, including maintenance Felt like the trailers were safe to be on the road
very short notice with my request. Filled with exceptional speed, even filled earlier than promised.
Windshield had lots of bugs had to clean my self other wise truck was in good condition.
This was my first experience at this location and I have to say it was a very pleasant. The salesperson was very informative, pleasant, and helpful.
Staff was very unprofessional. I will not be using this location again.
The truck ran rough.... Not sure of maintainance on your vehicles but that was my only issue. Customer service is excellent!!!
One of the nicer locations and employees
Prices are way higher than what i paid 8 months ago for the same size trailer.
I always have a good experience when I need to rent a moving truck.
It's always great going into this location, because not only is this service great but the employees have a great attitude.
Have your employee Joe retrained. Probably is not a answer! He had no knowledge of any of the questions we asked.
They did not give me a walk around on the equipment, they handed me the keys and said you can go. When I brought the equipment back there was a dent on the vehicle, I did not out that dent there plus it looked old. They would not listen to me and they argue with me. They charged me $150 with no proof.
The only thing that was difficult to bear was the truck drove kind of roughly. That may be how all big trucks drive so that might have been me. Good experience overall! Would definitely use U-haul any time.
Make sure the engine doesn't blow an hour and a half into the drive... I was very disappointed.
Thank you for great customer service!
Have more staff available for a shorter wait time
The Florissant MO. store has always been accommodating to my rental needs. The staff is always professional and knowledgeable. Ive used them for over 13 years and would never go anywhere else..
Andy is great I would definitely come back. Thanks
Quick and easy service, only 1 issue the year and a half that I rented the U-Box, which was resolved.
It really sucked that I couldn't do a one way trip to my destination. They said that the truck I was using wasn't for that. Even though it had Arizona plates and I was in Missouri. So apparently it had been used as a one way trip before. My bad I guess.
Reserved a truck at a location and when I went to go pick it up it wasn't there. They said they never carry the size truck I reserved. Uhaul's problems have badly affected my business again and wouldn't give the $50 guarantee even though I I got the truck at a different location and got it 7 hours later then previously scheduled. Will be calling corporate about this matter.
The guys are wonderful. I have delayed buying a trailer because I would miss working with them!
The inside had an odor as if a dog had ridden in the truck. Check for such condition before releasing the a customer.
a.c. did not work.it was 97 degress .
Lower rates on the mileage
The level of excellence that is being displayed while serving your customers is appreciated. You may want to teach other businesses how to treat consumers. The rental and return procesa was very smooth.
I personally don't see any improvement needed, it was a nice experience and a pleasure to do business with U Haul at this location, I would add also, the vehicle was very nice. I'm certain I will be a long time customer. Definitely a five star score, highly recommended!
Great service - thank you. I still have a few things from the truck that I need to return to you - a pack of blankets and the furniture dolly. I'll have them back by Saturday. My apologies.
immediate assistance excellent service
As always, Keith and the other guys help me immensely keep my business running smoothly!
Make available more trucks in your fleet on weekends of all sizes. I could not rent a smaller truck which cost more than I have budgeted for my move. Also, I would like to see your company consider unlimited mileage being offered if a customer takes the company insurance coverage.
Customer service was great! The entire experience was easy breezy!
Keith, Andy, and the rest of the staff at this location are Awesome! Love doing business there!
The lady I talked to in your customer service dept. that answers when the phone is buy is "terrible"! You should listen to our phone call with her.
Everything went wonderful. It was quick and easy and our items fit perfectly in the U-Box.
The manager Andy Andrew was the best, he was helpful, he was friendly and his staff was also, he needs a raise and promotion. God bless you Andy and crew!
The manager and staff were knowledgeable, friendly, kind and helpful. They`ve made this transition a smooth one. Thank you!
Shana and Angie were great. They took the time needed to provide information and were very patient and understanding with our requests!
Mr. Keith White was very professional and helpful.
The staff was very helpful in knowing what I needed and making accommodations for me.
My experience with customer service was excellent.
everyone I talked to was helpful