Customer Reviews for U-Haul Moving & Storage of Fredericksburg
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Fredericksburg
The U-Haul representative was very knowledgeable, courteous and catered to the customer's needs and satisfaction. I would highly recommend this location to anyone interested in renting U-Haul equipment in the future.
Vehicle inspections are a good thing
Trailer was very poorly maintained. Chains broke and very dirty.
My debit card was charged more and I understand the reason, but it's been 2 days since my rental and my credit is still not in my account! This is upsetting since the truck was turned in the same condition. I can't understand why the credit has not taken place. I didn't have your truck longer than I checked it out for why do you have my money longer than you need?
excellent, quick in and out...the Staff is great.
Got there after hours so I left the key in the drop box. Overall from what I could see it was a very clean and organized location..
Nothing! Very professional organization. Equipment was clean and ready to go when I arrived for pick-up.
I ordered the wrong size unit and Joey was most wonderful, patient and understanding in successfully finding us a proper sized unit. Service was quick,efficientdone with a sense of humor.
I found out after I returned the trailer that U-Haul had put some kind of hold on my debit card. I called the location to find out what it was since I had not been informed that this would happen. I was told it was a deposit and that it had been released. According to my bank there is still a hold on the money. The representative said a manager could call and explain what it was. As of the writing of this no manager has called. The thing that bothers me is that U-Haul put a hold on funds in my checking account without my knowledge. It didn't happen because I have sufficient funds in my account but this could have caused problems if my checking account was always close to being empty. I could have potentially bounced a check and had to pay bank fees because I was not told that funds would be held. This was the third rental that my family has made this summer with U-Haul. My oldest son will be moving from South Carolina in the next two months. I will gladly pay whatever the extra cost might be to rent from someone else because of this situation. I would gladly discuss this with a representative you might contact me. I will not rent from U-Haul Fredericksburg again.
The facility and storage was better than I expected.
Truck ran a little rough but maybe that's the way they all run... other than that, the truck itself was pretty clean and did the job! Thanks!
The manager was accommodating and nice. He guaranteed our truck at the earliest possible pick up time.
This is a review of storage units. I had to tie it to a rental van contract because the system errors out any time I enter my storage unit reservation # (probably because Shemeka cancelled it on me).
Bottom line is I can't recommend this location to anyone, nor will I ever recommend U-Haul to anyone ever again, nor will I ever use any U-Haul service again. I am also planning to move out of my current storage unit in this location permanently as soon as possible and go to a U-Haul competitor.
Rating: -1,000,000 out of 5
-Failure to honor obligations. I reserved a storage unit for this weekend (my second at this location) and they failed to deliver it or anything of comparable value to make it right.
-Surprise policies about storage unit cancellations. These policies are not written anywhere, yet were cited as the reason for cancelling my unit only AFTER I showed up to move in. They were not disclosed in advance.
-Failure to even try to make the situation right. I was told if I want to write off U-Haul for life and move out of this location, that was my decision. So here you go, I'm done with you U-Haul.
-Terrible customer service. No other way to put it. They screwed me hard and refused to make it right. I offered a compromise to make it right, yet I was told by Shemeka (the manager on-duty at the time) that she doesn't control anything at U-Haul.
-I have spent thousands and thousands with U-Haul previously and never had a problem.
-I already have a 5x10x12 storage unit at this location and wanted a bigger unit (10x10x12)
-I reserved the bigger unit roughly 2.5 weeks in advance. At that time, I was certain I wanted the unit. I gave my credit card over the phone assuming my billing would start on my move-in date, regardless of whenever I showed up to do anything with it.
-I told the guy on the phone I have various life situations that make it hard to predict exactly when I could be at the storage location (primarily - 3 kids, a demanding job that I work 70 hours a week, and my wife is pregnant with #4 and bed bound daily with morning sickness)
-I decided to reserve the unit for the last weekend of the month because it would give me the time I needed to plan to get down there, get my ducks in a row, and I would have any of the 3 days to get my stuff moved. I told the guy all of this.
-During this conversation, he never mentioned anything about a cancellation policy whereby I would lose my storage unit if I didn't show up in-person on the "move-in" date. You would think someone describing my personal situation would need to know this info given that I stated my intent to be wishy washy on the date that I was moving in.
-I thought I would automatically get billed and saw no reason to be there in person to start the billing. I was fine if they charged me for the unit starting on the 28th even if I didn't make it down there until the 30th.
-I got a call to my cell phone on the 29th where S
Prompt courteous service. Cost was as quoted. Very clean facility.
Keep doing what you're doing.
Call center tells you one thing but pick up and drop off day another. I spent three days confirming details but those details were not honored at either end of picking up or dropping off. It was a nightmare and it was all because of the Fredericksburg location screw ups
Charged me a second day for turning in at 9 instead of 7. 2 hours and get charged for another day
Excellent service and a great truck I rented, very dependable and great milage, Very Friendly and Professional Service...Thanks for the great service and products....jim kendrick
I had originally reserved a trailer at another UHAUL location but when I went there to pick up the trailer they didn't have one like I had reserved. So much for making the reservation in the first place. But they did help me locate a location that had one adding another hour and a half to the pick up process.
Nothing....it's great we have rented from this location a couple of times...wouldn't go anywhere else.
I always come here; it's the best UHaul location ever!
Outstanding service by all personnel. Excellent facility and equipment. Great experience
The lady that works there is fantastic!
everything is great so far.
What shocked me the most was the ease of returning the equipment. A guy was there to receive the truck exactly as you would at an airport car rental.
Everyone was polite and efficient. Thanks! (Next time it would help if they moved everything for me while I sat back and had a beer....but i do t think they work that way).
There was a little bit of confusion over availability and location, but that all got settled quickly and politely. All the people I interacted with were very courteous and customer-focused. It was a good experience.
Trailer only had tie downs in the front floor area. Needs to have rings in rear floor and also on the sides
The service was excellent and the staff very courteous and knowledgable.
Everything went smoothly. Friendly staff too.
Trailer was a bit rough looking (wheel flare damage and side graphics all faded and peeled). Wouldn't hurt to freshen it up a bit but it did the job.
It was all good. No need to improve. It was my first experience renting a truck. It was much easier than I expected - both to drive - and the entire process. Your system made it easy for me.
I received excellent service.
Invoice shows safe move insurance which was declined.
Please resend a revised invoice
Make sure the 19.95 van rental parking spots are not blocked by other vehicles.
As stated above ...
No improvements that I can think of. Service at both ends was wonderful and exceeded expectations.
Extremely friendly and professional staff. Will always use this location for our moving needs.
The lines were long, but, the representatives did a great job with apologizing and demomstrating one on one service.
Excellent sercvice i mean excellent
Trailer running lights did not operATE properly - staff seemed to be rushed to tend to problem properly.
Overall, I thought the rental cost was somewhat high.
Outstanding customer severe at drop off.
Excellent customer service
Customer service was great! I will this location over and over again. Teri Irvine
Great service from start to finish. Just keep it up :)
The customer service call center was not helpful, they keep me on hold for over 10 min and then hung up with an answer to my question. The call center rep I spoke with was Brionna and she was not helpful at all.
Always professional and on time. They just need help! Lines are very long at times.
Great staff! Everyone we worked with were friendly and helpful even though I had a lot of questions and a number of changes. Honestly one of the best service experiences I've ever had with any company. Thanks for being awesome :)
My reserved truck was not at the location that it was supposed to be when I arrived to get it. After much time on hold with uhaul, another truck was located for me at this location which was quite a distance away. I can not remember the name of the gentleman who assisted me at this location in Fredericksburg but he was polite, extremely helpful, and apologetic for the inconvenience which he was not responsible for!
Customer service on reservation, pick up and drop off was excellent! Trailer was in great shape and pulled without issue! Even tires were in great shape! Thanks! Made the trip even more of a pleasure not having to worry about trailer!
quick and easy; staff was very helpful and friendly. Thanks
I really had a great experience. Quick shout out to Jeannie (sp?) who was efficient, helpful, nice, and informative!
Staff and location of pickup was EXCELLENT. Equipment was not in safe condition. Trailer had dry-rotted tires with lines and cracks in them. I did not notice that until after being on the road.
The personnel at this location were excellent! But We needed the 1 month free storage that was part of renting a large truck and there were no storage space available. Had to pay to store items at the storage location next store. Should not advertise a free month storage if there is NO STORAGE available in the entire city! Storage units should be made available if you are advertising that is part of renting a large truck, but it is simply not true.
Very good, from pick up to delivery of truck. It was a breeze. Great staff.
After making reservation online and receiving a confirmation email, I showed up at the rental location only to find out that I did not have a trailer confirmed. Was sent to another location where I waited 3 hours while another customer unloaded the trailer. This caused a scheduling nightmare for me. Imagine getting a confirmation mail from an airline only to find out that it was a confirmation that they would be calling you later to discuss where and when your flight would be ready. I assumed that a confirmation for a 6 x 12 trailer on Saturday morning at a particular location was a confirmation.
Suggest to remove fine print and make this much clearer to your customers. Please don't mislead me and put me and the rental location in a situation where we both look foolish.
Why was their a problem obtaining a reserved truck?
people very polite my next ren be in this location
At least put a sign up or let people knw u dnt have any units available and better wrk on the truck missing screws and it make noise as u. Drive it
You did a great job. Friendly and efficient staff. The whole process was very easy and pleasant.
When returning the truck, the signage said to stop and the attendant would meet me to check in the equipment. After waiting 10 minutes in the heat, I finally had to go inside and find an attendant to complete the transaction. High marks however go to Brittany for her customer support in helping me reserve the vehicle initially. She was extremely helpful and even commented on how much she enjoyed her job.
There was a slight glitch in that I was told to take the first truck parked in a line, but they had actually rented me the second truck, so I had to wait for the first truck to be moved, but the staff were very prompt and courteous and took care of it.
The girl at the counter has helped us during previous visits here and every time shares excessive personal information or comments in disliking her job or how coworkers don't know what they're doing. I'm just there to pick up a trailer and leave, I don't want her life story or personal opinions. It ends up slowing her down and making the lines feel twice as long! She will actually stop what she's doing to go on and on about her personal life? It's unbelievable
can`t say enough about choosing Uhaul yes to all questions listed.Joey was a pleasured to have worked! he a keeper,for sure. m,Y first time moving at age 78 it was great working with your company.
A massage table. That's how good this location is, you would have to add a massage in to make it better. Staff is friendly and helpful. First time I felt like Uhual was a business for customers satisfaction. Thank you to the staff for being so great from beginning to end.
Referring me to movers/cleaners was good. But, are you aware of who these people are?--Thanks
Great customer service and very patient staff as we worked though rental equipment options to find the best price and fit for our moving needs. Recommend this location to others.
Joey is a great manager.
Keep things the
Overal fine experience, have rented through company before at various locations. Air conditioner in truck worked minimally, thankfully wasn't driving far. Otherwise customer service was great.
Made a night drop and was charged for an extra day.
The app working, had some problems using it
Very nice people. I had to change my mind several times, at the end they knew me by name and still helpful--Thanks
Excellent truck with nice manual downshift which was needed for coming off the mountain.
Smooth as silk. Staff friendly and very helpful
Well maintained clean vehicle. New tires needed to be balanced
The inside heighth of the trailers.Very hard on people 6ft tall..
Indicate cost for mileage when registering online so there are no surprises
The staff and facility were excellent... I do have some issues with your online / phone process... this is the second time I have made reservations and both times the pickup and drop off timing that I requested was messed up... luckily the staff at Plank Rd was great and made the needed changes... just wish I didn't have to double check and make those requests.
Some problems with mechanics of the truck
everthing is in order,the next customer will be also pleased with the service.
The staff was friendly, knowledgable, professional, and courteous. I was impressed with how welcoming the employees were. Everyone smiled and said hi to me. When I move again I will return to this location.
Not have the truck keep breaking down and need a jump every two seconds
I met with the owner when I picked up the truck. He was very friendly and I felt at ease and felt informed about driving the truck, what to do after I was finished, etc. I have had some negative U-Haul experiences in the past but this experience was positive enough to overcome those! Thank you!
All good. Reasonable price and good fast service.
It is terribly frustrating to make a confirmed reservation for equipment and then be told none is available upon pick-up. Towing a larger and heavier trailer even at the rate of the smaller one previously reserved costs much more in terms of fuel mileage and driver concentration!
Drop off was quick and easy. Paperwork was immediately ready. Went very smoothly.
The crew was great! The motorcycle trailer is perfect; very good design. Nice to see U-Haul is using new trucks and trailers. Great job!!
My experience with Catherine was amazing. She walked me through the check-out process and her attitude was the best I`ve encountered while at U-Haul. I would recommend her and U-Haul again and again.
Services was great I have know complaints at all.
The unit does NOT have convenient access. No drive up load/unload. Moving items through a maze of hallways is NOT user friendly.
I've had the pleasure of working with this location more than once and they have been more than exceptional each time ... Joey, Jeannie, Jeremiah, Catherine, Crystal, Zachary, Christina, Adam, Jay, Bradan, and Tom ... Thank you for always being a great team and offering great customer service 100%
I received a call the day before pick up to say the trailer was at a different location. After 5 phone calls I finally talked to Jeremiah who was great and corrected the problem and pickup was on schedule and correct location. Jeremiah hooked me up and was so kind and reassuring. He did an excellent job! On return I worked with Tom who credited the early return and was great and fast with the process!
Very friendly and helpful. Location was very busy and parking lot is tight and busy with private vehicles and rentals coming in and going out, otherwise very professional.
Most times I have gone in to pick up my rental, there is always a line & 1 person behind the counter. They need to be more proactive in calling for help to get people checked in faster. Plus some of the displays for furniture pads & all block the view to see there is a line of people
The actual product was absolutely fine, but the people I interacted with did not seem like they wanted to be there at all and it wasn't pleasant to be around.
I had a great experience and the U-Haul representative, Catherine was outstanding. Her nice demeanor and smile created a great first impression and she represented the facility very well.
Truly the staff was very nice. I hope they are not recognized for that.
$100.67 was fraudulently charged to my Discover card on July 5, 2015 to Longhorn Self S El Paso TX. I need this charge reversed immediately.
door bent and chain to tail gate broken
Great place, just a bit difficult to turn into from 95-South.
I felt all of your staff were attentive and helpful on this very busy day.
Nothing...everything went perfectly with my rental.
I rather enjoyed the ease of checking in and returning the vehicle; very nice.
The lady that served me was very professional keep it on that Level you guys wont lose thank you very much
Very polite and helpful. Everything ready so once I got to counter it went very quickly.
Be more precise with your pricing. Couldn't get back at exact time so called haul they said no problem I could drop it off after hours because this truck would be rented at 1:pm the next day. Got my bill and saw I was charged an extra day of rental and also charged an extra day of insurance !! Lady I talked to (Marge I think) did not say a word of any extra charges like that ! I am shocked I was charged for 2 days !! I fell I should be refunded the extra charges
parking for customers appears to be limited, but was able to find a slot. The 9' van was cleaned but odor of an undesirable nature was in the air Really, really didn't like the new split view mirrors on the outside of the vehicle...made it extremely difficult to backup and even change lanes while driving.
Jeremiah assisted me w/securing a p/u for my short move, though I wanted a covered vehicle as area was dealing w/rain. He suggested purchasing a tarp, which i agreed to. The next morning I arrived early, spoke w/a young girl, Tiquisha(?), I inquired about any boxed vehicle being available, she checked, found a cancellation of this 9' van and quickly updated my rental information. Made me very happy. They have made a great impact on my opinion of Uhaul as of late. Had a couple poor experiences w/Uhaul in the past and swore not to give your company anymore chances. However, I had no choice on this particular weekend, had to utilize Uhaul. Thank you for the great, personal customer service.
Good: Jeremiah is an outstanding employee and an asset to your organization. Bad: 1) Got a flat tire on my auto trailer because the tire was under inflated. Took 2 hours for the repair to be made because the repair facility didn't have a tire. 2) My car was not properly attached and could have easily fallen off the transporter. Only one tire was tethered down when I finished my 850 mile journey. It was perfectly clear that I was an older woman traveling alone driving a 28' Motor Home and towing my car for the very first time. I honestly haven't decided yet the best way to report this issue.
They are very busy, need more front desk help. If they are busy when you call the phone gets transferred to another location. The other location does not give as good customer service as Plank Road.
Everyone at this location has superior customer service! Couldn't ask for a better group. Friendly service and no hassle. Always enjoy using this location for moving needs.
The only improvement I would suggest is to coat the floor of the motorcycle trailer with a bed liner type of spray to allow for traction when removing the motorcycle from the trailer. As I was backing the motorcycle out of the trailer I attempted to utilize the front brake for a controlled backing and the tire could not gain traction due to the slick metal floor causing the motorcycle to slide backwards as it was negotiating down the ramp. The motorcycle finally stopped sliding as the rear tire made contact with the ground. This caused a bit of anxiety as I was negotiating the motorcycle out of the trailer. This would be my only suggestion as the rest of my experience with the trailer was great.
Best U-Haul location in the area by far... if you want fast service and great service with respect to your time, this is the place to go.
It would have been nice if there was a back up person working to help with the rush of people picking up trucks. Got to the store around 8am to pick up the truck, there were 5 people in line ahead of us, we waited about 45 minutes before it was our turn. The guy working the counter was doing the best he could, he was friendly and apologized for our wait but it would have been nice if there was someone else he could have called to help him out,
Service was caring, accurate and efficient.
I was told that I would be able to pickup 26 ft truck in the morning at lake of the woods. Was called day before that had to go to another location later that day. This change impacted my movers I had planned
I was confirmed for a 10am pick up of a 26 foot truck but couldn't get on until 6:30pm!!.. Ended up getting a 20 foot but not until 3:30pm!! My worst experience ever!!
Everything was great, will definitely use U-HAUL again.
Jeremiah worked with me at UHaul. He was extremely patient while teaching me how to back a trailer up. He stayed outside in the hot sun helping me and never made me feel rushed. He was awesome!! Thank you Jeremiah!!
Great experience. Professional friendly people and quality equipment. Will definitely recommend...
Trailer is very old, 1960's and need a lot of renovation, electrical problems galore, door opens by self without padlock on.
Excellent all the way through the process.
Get the truck for the customers when they come for pick-up that would be helpful.
Everything was fast, efficient, and affordable. We will be using you for any moving and storage needs.
As always U Haul is a great company to deal with. They have just what I need, when I need it. Great people & clean well maintained equipment. Thanks!
I got there to pick up the u haul, and was told to just go outside to the left. I didn't know how or where to pick up the truck so I received help from a customer outside. He was kind enough to go back inside with me, then I ask the black young lady to help me and stated that she will be right with me, so I seen the assistant manager and she have me my dolly. She also answered my questions. Needless to say I left there late waiting and noone should be treated like that. Really poor customer service from the young black lady.
Everything was very professional. This was my first U-Haul truck rental, and everything was explained to me and made as simple as possible. I would rent from this location again.
I have done business with this location for the past 4 years and have always been satisfied with their excellent customer service. The only issue I had this time was I used a mover recommended through U-Haul. The U-Haul representative told the moving company the driver from the moving company would not need to present a hard copy of his drivers license, but when we arrived to pick up the truck, the person told us this wasn't correct. I was also not completely satisfied with the moving company. I paid U-Haul for 3 movers and only 2 showed up. I had instructed the moving company twice for the movers to meet me at my house and I wanted 2 of them to start bringing items down from the 3rd floor while I took one of them to pick up the truck. I received a call telling me there was some confusion and they were on the way to U-Haul instead .... I had to call regarding a refund for the 3rd mover and when I called, I was told Kendra, the office person had not been made aware of the missing mover, but she would call me the following day to let me know how the refund would be handled. When I had not heard from her by the following evening, I sent her a text advising her I was holding off rating their company until I heard how my refund would be handled. She advised me in response "they were a 5 star company and it would take about 4 weeks for my refund". The young men who made the move worked extremely hard and completed the job in 5 hours. I probably would not use this particular company again based on this experience and would probably hesitate on using anyone recommended by U-Haul.
Always excellent service.
Efficient and easy to navigate!
Don't lock equipment onto people's vehicles
The Service Center who a seres yogur calls while The attendants are with other customers need to double check the location city, state and country you are picking up. My reservation was in Frederickburg but the customer service person assumed I was in Ontario Canada!
Extremely helpful...excellent customer service!
Limited interaction as just dropped off.
Wonderful customer service, the trailer was great!
Nothing that I can think of, the store has everything that a renter could need.
Ms Shamika was very nice and knowledgable of the equipment. Her positive attitude is a asset to your company.
I have rented from UHaul many times and this location is the cleanest, most professional and easiest to deal with of any of them. I walk be back for future rental needs.
Joey delivers top notch service each time I rent with him! A pleasure to do business with!
Well my problem was simple, I'm always over charged. I tell them were I was going (local) they would help estimate the miles for me(ook I thought). Then when I would turn in my truck double charge(WHAT!!) they would say YOU WENT OVER YOUR ESTIMATED MILES(extra charge). I would walk away paying anywhere from $200.00 to $300.00. I would walk out of there like dear God please help me find a closer truck rental place(near my home). Well I'm back again(crap I thought) so this time I called the 1800 number, thought preregister maybe I can save money nope in a nice kinda of a way(he was actually really nice about it " TRUTH"). So I signed up anyway... The 20th of June I'm there picking up truck, it was Crazy in there(lol) but we did it. We got the truck(yeah) turned it back in that Sunday and ONLY PAID $88.00( forgot change amount) (boy was I jumping in my skin- lol). Met a lady named JENNIE (I think that's how you spell it) and she was WONDERFUL from start to finish. She listened(talked about pass problems) to me heard what I wanted, and did everything in her power( U-HAUL SUPER POWERS-LOL) to explain, apologize for pass problems and HELPED ME get it RIGHT(MY HERO).#1 Always walk with your agent to confirm gas and miles BEFORE you ACCEPT the truck. #2 Confirm date, time and how my hours your going to need the truck #3 Don't just DROP and RUN. Always go inside and confirm with agents about returning the truck, that's the proper gas and miles. #4 Do your OWN homework. Don't let someone else do it for you. #5 Be safe out there when driving these trucks, THEY ARE NOT TOYS.
Plank Road Fredericksburg, VA
I Hope, I was helpful....
Great service. Rep was friendly and professional.
The young lady was wonderful putting me in the vehicle and the young man was great when I returned it.
It was always clean and staff was always very helpful
Newer better running trucks.
When you pick up the vehicle an employee should pull the vehicle up and you both inspect it at that time
Everything was great! However the u haul did need to be aligned and serviced, it was hard to drive and pulled to one side. However everything overall was a five plus experience the staff was friendly and prompt and was helpful when I needed to change my reservation times!
no more improvement needed already advance.
Just an absolute very professional experience. Will definitely use this facility for future needs, and will recommend it to other potential renters.
Just keep your high level of customer service consistent . Your facility and service is top notch. Thanks to Joey and the new team at Plank Road for your outstanding service. Best regards....JD
Thank you for your great service...
Staff was awesome! Best rental experience ever.
Great customer sevice, friendly employees
Truck was in very poor condition. Transmission slipped constantly and gauges didnt work. Rear wheel cylinder stuck and smoked. Very disappointed and concerned during whole rental period whether truck was going to make it. Stopped numerous times during drive between moving.
The whole experience went beautifully. The van was new and clean with a smooth drive. I will definitely use this location again when the need arises. Thanks!
Staff was very friendly and helpful every time I had contact, whether in person or on the phone.
Nothing. Took advantage of the pre-registration feature and from pick-up to turn-in...took no more than 15 minutes.
I was a very satisfied customer. Employees where EXCELLENT!!!
Nothing that I can think of. Everyone was polite, helpful and informative.
Very Clean and comfortable vehicle.
I could not ask for better or more efficient and professional service than I received from Shamika.
Everyone working there that I came in contact with were kind courteous and professional.
Rental was a great experience! Everyone was friendly and extremely helpful. Check in and out was very streamlined and staff was really patient about answering questions. The van I rented was extremely clean and the mileage was quite respectable, even with a full load! The only fault I can come up with is that it would be helpful to have inside adjustments for the side mirrors. It's a nuisance having to get in and out and go around the vehicle several times to get the adjustments correct.
All in all, I was very pleasantly surprised and very, very pleased with my U-Haul experience!
Pricing was a little to high.
The employees especially Ms. Kat were more than helpful and accomodating. I truly appreciate their kind words and willingness to help! Kudos!!!!!!!!
The trailer leaked and a lot of our possessions got wet. Most everything was in plastic containers but with the heavy rain some got wet inside. We haven't had a chance to unpack everything so we don't know if anything is ruined. The trailer looked clean inside when we opened it up to start packing but the floor was obviously covered with a gray dusty matter that got on the bottom of everything and on our clothes when unloading.
We love working with Jeannie at the Fredericksburg location. She is always very knowledgeable and willing to help. Jeannie always goes above and beyond when it comes to customer service, as well as getting your reservation just right. The entire staff at this location is wonderful to work with.
Best U-Haul facility I have been in.
The staff at this U-Haul were really great. I was in a hurry and under time constraints. Without mentioning that, they were quick and efficient. I thanked them for being fast. Both pickup and delivery were flawless. I've rented here before and had similar service. The gentleman who assisted in me backing the trailer back in even thanked me for my business. Great facility. Great staff.
The staff is very attentive and caring. That means a lot when people are in the middle of moving, storing, packing and unpacking. Thanks so much
Excellent service. Good job. Keep it up. Thanks.
The green zip tie for the "In Truck Dolly or hand truck" were not present during either of my 2 rentals over this past weekend. I do not know if I was charged during either rental for the use of the dolly but I didn't have a choice to use it or not anyway! Thanks Craig
Too much money charged for mileage. Will rent a truck from local car rental.
The location was closed so I basically just dropped off the truck. It was an issue getting thru to u-Haul to be told where to drop off the truck. This impacted the mileage estimate and led to a small overage charge.
The truck drove like it was on its last legs. Just better maintenance. In all fairness I did not report .
The woman who helped me out was great!!!
Convenient location, super long line though. Should really have a separate reservations only line.
outstanding service; staff were friendly, helpful, and assisted me in all aspects! Thanks!
We had a truck reserved for a Saturday, messed up and showed up Sunday to pick it up. Our fault. The manager on duty (I wish I had written down her name!) on 5/31 was so gracious and kind. Despite how busy the place was, she secured us a truck for the day. Everyone I have encountered at this location has been helpful and kind far beyond the call of duty. They are The Dream Team of service.
We prefer double doors for the local cargo trailers over the garage-door style. Service was excellent. Very professional operation.
When calling location you actually get a call center after being on hold for 20+minutes. That really made my overall experience suck. When you're moving you are already stressed to sit on hold fir that length of time and then nor even connect to the actual rental location.....ugh!
Nothing. The staff was courteous and helpful. Great team.
My plans changed at the last minute and this location was very accommodating which was greatly appreciated.
Total cost for a local vehicle transport was very high but this is a good store with good people
Great customer service but disappointed in the overall cost. For an intown move it cost nearly $100 (much higher than the original advertised price).
This place had a very friendly and knowledgeable staff. I could not find anything to improve on. Overall easy and great experience.
Service was fast and friendly. Thanks Jim
Great customer service! Facilities were very organized and clean in appearance. Manager and staff were very friendly and professional.
Everyone at Fredericksburg u haul went above and beyond our expectations. The most friendly people you could meet.
No recommend improvements, the best rental experience I have had.
Nothing, my experience was perfect as it always is with this location!
Little over priced when compared to competition and rate raises are not warranted.
Great and friendly staff. They truly enjoy their jobs and show their appreciation for the customers.
the employees were all very friendly and helpful...for some reason I wasn't expecting that...the Van I rented was awesome...ran smooth and was good on gas...
Every thing in order and ready as planned.
U-Haul web indicated all large trucks not available for rent but the location had about 5 or more on site for rent.
Nothing, the check-in and checkout process was quick and simple.
from staff and everyone else was very helpful
This pick-up location seemed busy, but with only one person working to give keys to people. Other than that, it was fine. They should have more staff at the registers.
The store was very crowded and it took a long time to get my truck. Other than that, everything was fine.
Have your system with better records of what is available where. This was my preferred location, but when booking it indicated that there were no trailers of the size I desired available at this location. I booked at a nearby location, only to arrive there and receive a call at the same time indicating that there was no trailer there and instead I would need to go to the original location in order to get a trailer. I then went to that location only to find that they did not have that size trailer for me as it had been returned prior to me with a flat tire. The people were all pleasant, but I was not impressed with the system in this experience with UHaul.
Service was quick, courteous and helpful.
The sales person was very professional
All right oooohhh yeah....
Everyone was very helpful. Outstanding customer service.
I rented a trailer. All Uhaul trailers have the old/outdated 4 pin flat connector on them and I had to purchase a $14 adapter before I was allowed to leave the lot. The need for the adapter was NOT stated in the interview. NO recent factory vehicles use this connector any longer and have all switched to the newer 7-pin round connector. Uhaul needs to update their trailers/vehicles with the newer connector or provide the adapter for free with trailer rental.
Yahshua, bless and keep you safe.
This is the best place yet!
However, you need a lift gate on the trucks?
The only thing I wish is that even though they are taking care of a custumer that they acknowlege that you are there. They just went about their business and even thought they are walking out to help another customer is like you dont even exist. Thanks
Great help, cooperation, and assistance.
Nothing to improve. UHaul managed everything and responded with no fuss to last minute changes on my part. Everything worked well. The 20-ft truck was clean, ready when I went to pick up, easy to drive, and thankfully all my furniture fit - two bedrooms, an office, dining room table, chairs, credenza and hutch, TV armoire - substantial queen size wooden bed, dresser. This is third time I've rented a truck from this U-Haul location - they are very efficient and professional! Thank you!!
Everyone was ready and waiting on me when they opened at 7 am on a Saturday. Paperwork was completed quickly and I was hooked up and on the road in no time. The best part of my moving experience.
Crystal did great helping advise us on supplies and rate plan for truck. Was also quick and concise. Will use again anytime need rental service.
There were a few people in line ahead of me so there was a little bit of a wait. I am not sure it was busy enough to warrant more staff, but the process is long, so even though there were only two people ahead of me it did take a while.
Facilities well organized, bright and welcoming. Staff was friendly, professional and knowledgeable.
I closed my storage locker and the young man who helped me was very nice,it seemed to be very quick and efficient.
I had a wonderful experience with this facility. Every interaction was professional and the staff was always super helpful and accomodating.
Took 2 hours to have Uhaul release Uboxes to the moving helpers booked through Uhaul or to my family. Though incredibly frustrating, besides the hold-up, all was good on the packing and returning side
Extremely nice young lady that helped me and extremely clean and new-looking even though I know it`s been there for years. Great job guys!!!!
Melva and Joey were awesome they gave me the best customer service ever. I had no idea what size truck or storage unit I wanted they helped me out so much.
Staff were very friendly, helpful and professional.
Good experience. Fortunately I was able to get my things out of storage before the rate increase. Access to stairs would be helpful.
My experience was excellent, my first contact was very helpful.
Jeremiah was very helpful and also had no problems in assisting me with changes I had to make.
His customer service was excellent.
The young woman who helped me was AMAZING not tall, full of energy - I wish I remembered her name!
A well run business with great people!
not all staff was or is friendly..
great storage experience.
I have dealt with the U-Haul Staff on Plank Road numerous times with trailers with great results, so I wanted to use this storage facility.
Service was simply the best.
Thank you Joey your helpfulness and your courtesy.
The staff that I dealt with was wonderful. Made the whole process quick and easy.
Staff very nice, just wish storage is 24 hour access
This was a great experience we did not have almost any issues the staff could not handle. Special thanks to Andrew and Crystal they were wonderful.
Everyone I interacted with was helpful and friendly. I got exactly what I needed promptly and precisely. I will definitely use them again and recommend them to others.
Very professional and extremely clean - thanks!
Very nice facility and staff.
The facility hours were really non conveinent
Really great place to do business.
We needed storage for our household items on short notice for a temporary move. The facilities were clean, the staff helpful nice, and everything we needed was available. A great experience!
Everyone there went out of their way to be pleasant and helpful. Wonderful. If I have to store anything again it will definitely be with U-Haul.
Items well protected. Would have liked to get into unit earlier in morning instead of waiting til 7am, but overall happy with unit. Price was good. Staff needs customer service training.
Reservation was made...but when i called, it was at another location. When i got to the new location...the eqipment was not there.
I had an auto transport and got stuck a few miles away.
I would rent another storage unit from this facility.
Andrew helped my wife and I out in the most positive and courteous manner possible. Ver professional and knowledgeable.
It wall went smooth and easy!
The staff were extremely rude and unprofessional. After the experience I had with this location I will NEVER use your company again.
Great price for a interior storage locker.
They were flexible and helpfu. Thank you so much.
The staff on Plank Road in Fredericksburg, VA were the best! Thank you for all you support!
Horrible experience. Lack of communication and greed.
Great staff, very helpful and accomodating our needs
The staff were friendly and very helpful!
The staff members were always there to answer any questions and very respectful. The facility was always clean and card access to our unit was never an issue. Would recommend this facility.
This is the third year we have used this facility. They are professional, clean and safe.
the staff was as good as they come
It was a confused and muddled mess and still my boxes arrived with leaves an dirt tracked inside them. Customer service was terrible. It seemed no one communicated.. awful experience
It was a confused and muddled mess and still my boxes arrived with leaves an dirt tracked inside them. Customer service was terrible. It seemed no one communicated.. awful experience
Superb. Great customer service, very friendly and helpful.
The box is a lot smaller than we had thought, the cost might have been comparable to the POD as the Pod is larger, next time we will look closer.
Very well run - professional staff - temperature very constant - extremely clean.
This service was horrible. I was lied to by store representatives. The general manager Anderw Williams was inexcusably rude and unaccomadating.
This service was horrible. I was lied to by store representatives. The general manager Anderw Williams was inexcusably rude and unaccomadating.
A simple, easy and cost effective way for our move from Virginia to Florida. U-boxes are great !
Simple process and very cost efficient.
The idea of UBox is great. My reality was repeatedly given bad information, being overcharged it didn`t leave here for 16 days. EXTREMELY upset about $350 overcharge. Please call so can be resolved.
Very good, clean, and accessible.
My exbox 360 with controller was missing between storage and loading. I don`t know it was until I got to my new home in pgh. pa.
You operate in a disreputable manner and obviously don`t care why with your 200 character limit.
Andrew and his staff were very professional and a pleasure to work with
I wasn`t pleased that I didn`t get the 24hr access that the website told me I could getAND NOT FOR AN ADDITIONAL FEE
Adequate facility,and superb customer service from Sarah!
Jeremiah was very helpful and knowledgeable.
The staff was very friendly and knowledgable
Excellent customer service - friendly, knowledgeable, and efficient in their process
There need to be more clerks at the registers. There has been more than one time that we`ve had to wait several minutes for a clerk to help us handle a transaction.
What a pleasant experience...to store
our daughters belongings is such a safe, clean facility!
Thank you for all the assistance that you have provided over the last two years.
I called several storage companies first, they were all more expensive and the representative sounded as if I woke them up. Uhaul was open and ready for business early and very friendly.
It would be nice to have longer full access in the evening. The staff at this facility were the BEST. The Arizona phone service was useless!
I have nothing bad to say about this facility. I wished they were open later in the day on a couple of occasions, but everyone has to go home sometimes.
Nate was very patient/understanding. I was ready to leave I felt the manager had been very sarcastic to my question about a 10 x 10. Nate`s attitude save the day, he desrves a promotion and a raise.
Very Good service and facilities were in accordance to uhaul standards
The Customer Service was the best everyone was so nice. The owner was the best and was extremely helpful he should get an award for being at his facility on a Sunday when he could of been off.
The service was excellent. I had great experience.
My U boxes were delivered late to Fredericksburg and I have yet to receive a call back from management.
I am very pleased with the UHaul services I received. Well Done to your staff!
They were friendly, courteous, and packed a lot more than I thought they could fit in the U-box. They got the job done quickly. I would recommend this person to help.
kinda creepy when i was there alone
very good experience with the storage.
I was very satisfied with the service. Staff was most helpful whenever I had questions.
wonderful and helpful employees
No prior notice the size unit we rsvd was not available second floor, sub 2 units in musty basement, no security gate, charge for after 7pm access, originally told 24 hour facility.
Friendly staff, did great job explaining site and did not push up-sell for additional features but offered all politely with explanation.
Excellent facility and very responsive management and staff, I will happily recommend to friends and colleagues
Good cooperation all round from upbeat service employees and the Manager.
Using you some more as a result..
The staff didn`t have my u-box ready and I waited over an hour for them to figure out where it was.
Since my rate was raised from $50 to $70 you would think that you would be able to afford more than one person to run the front desk. Waited nearly 30 mins to speak to an employee at the front desk.
The staff was very nice and courteous.
I witnessed two customers publicly humiliated at the front counter by staff. Staff and owner need to be more curteous and helpful in explaining services and policies.
Nathan was very helpful and a great job going over the paper work the unit and all the services.
Friendly staff. Prompt service. Clean facility. Would definitely recommend to friends and family.
Great experience and would recommend to friends that need to move themselves. Anthony is superb, very professional, and customer service oriented...best U-Haul employee I have ever dealt with.
Excellent Customer Service !
I would like to thank Andrew Williams for helping make my first experience with U-Box a great one. He has single handedly guaranteed U-Box will be my first choice going forward.
The Manger ANDREW WILLIAMS refuses to deal with customers, Always Messing up our ACCOUNT, Facility is worst run business I have ever dealt with, WILL NEVER USE any U-HAUL service AGAIN EVER,
The facility was top notch. The manager arrogant all of the african american employees on site were helpful. I was a little disappointed that you prorate partial monthly usage
Not enough characters to explain all of the issues! UGH!
Only neg was one bathroom needed maintenance
Wonderful facility , the only negative was the entrance door - the change in floor height makes it difficult for cart maneuvering. Perhaps a retro-fit for a smoother transition.
Have used this facility on several long/short term occasions. Will use it again in the future. Have also referred several people who have used it!
The staff was very friendly and helpful. A great place and would use again if needed
Not enough carts for the number of storage units. Often carts were unavailable on weekends as people were using 3+ carts for their units.
Excellent facility and staff!
Owner Andrew I believe was very helpful. Nice to see a store owner who actually puts in hours working rather than just sitting behind a desk telling others what to do.
Very helpful,great storage facility
the u-haul storage space was very clean and well maintained
Thank you U-Haul. My experience was great. Your staffing we`re such a big help.
I would recommend this Uhaul storage facility to friends.The staff was extrememly helpful.They helped make my move less stressful. Thank you for your wonderful service.
Office staff took care of every need that we had. Even helped with a table.
Staff was very helpful and friendly. I am impressed with the cleanliness and convenience of the facility. I`m very glad I chose U-Haul. Thank you!
Our experience with you was superb!! I cannot say enough about the cleanliness, friendliness, accessibility, and security of your facility.
every part of the experience and the facility was excellent.
Friendly and helpful staff!
People friendly and helpful, good price on unit
very friendly, patient and helpful staff.
A few of the staff were extremely rude. Also, late fees are extremely outrageous. Glad to be done with the storage.
My wife made a reservation over the phone. I was told she would have to be there to get the unit. If not for Chey polite and respectful, you would have lost a customer. Her supervisor was not.
The guys at fburg location were great. Trying to originally book on the phone was a terrible experience, order was wrong multiple times.
customer service agents were very poor,had to redo 3 times. Didnt inform me that the rate would go up $20 by switching locations,original pickup location was unavailable/uhaul e