Customer Reviews for U-Haul Moving & Storage of Fredericksburg
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Fredericksburg
On peak business times like Saturday mornings, you should have a few more clerks available to assist customers. It took me nearly 20 minutes to get to the counter.
Nothing at all. Customer service was great, price was perfect and the equipment (van) was comfortable and drove like a new caddy.
Truck was so mess up bad to give it jump start 2tes then it took me an extra 3hour to finish moving
Excellent customer service.
It's always a pleasure to work with the staff. The trucks are great and the storage facility is always very clean. Thanks.
I rent from here approximately once a week. The staff is friendly and helpful. I have not had any problems with this or previous staff.
OMG, the staff was so, so helpful and extremely wonderful to me. This was a hard trip for me and my family in the first place, the staff helped ease the pain...they are superb!
This is the second time using this location. Wouldn't change a thing. Good customer service, in and out in a timely fashion.
Everybody at this location was very friendly and helpful.
Nothing, the service was beyond excellent. Everyone was friendly and helpful and courteous. The vehicle provided was in good condition, and the storage unit was clean and we'll maintained. I rate 5 out of 5 stars.
Very well run operation and friendly. Highly recommended. Thanks Pat
Have the same customer service over the phone that you get in person.
When the dolly is placed in the back, tie it down do that it does not bounce around.
Overall the checking in and out was acceptable.
Only feedback I would give is when checking out the gentleman that was helping and the gentleman next to him started to talk in their native language . I would suggested to not have a conversation while you are conducting business with a customer. When the uhaul was dropped off it was 3 past 5 and though understandably if theresba process to be done to not take in a customer that close to making the closing time ...but if it is not and simply because then a gesture of going beyond average customer service would had been a nice notion.
Great and friendly staff. Very helpful and polite. However the movers that were recommended never showed up. I highly advise you to stop handing out business cards for Precision Movers.
great storage experience.
I dont have any suggestions.
This location is always stocked with the appropriate vehicles and staff. However, i had to drive to this location after the previous location which was suppose to be the pick -up location for the 17 foot truck did not work out. The location at 11700 Shanno Drive in Fredericksburg VA has very poor service. We arrived there and there was no one there to assist us. I called this store the previous day to ensure the truck would be there and no one answered. So then i called 1-800- uhaul and the manager ensured me that the truck would be there and the store would be open but it was not. I spoke to a lady named Misty who said she would re-fund my card $50 as well ensure the mileage did not go over. I guess i will be calling next week to see about this .
The Personal was Super Friendly, realy great!
Just keep up the good work and keep hiring friendly, knowledgeable and conscientious people.
No need to improve, just maintain the level of expertise they have!
At highway speed rear tires shook and when stopping front breaks had high spots.
We took the trailer and truck to a Uhaul Moving and Storage in Fredericksburg and they promptly fixed the problem (blown fuse). They are a very professional, clean, and well run business. The truck would then not start. They immediately got me another truck. However, the delay cost me one of my three travel days for my 1400 mile trip. This caused me to have to make the trip over two days, very tiring and stressful. This was not my final drop off location. That was Macarthur Tire in Lewisville, TX. They also had problems with the Uhaul network and it took over 30 minutes to process my truck return. Overall, not a good experience. At least the truck did not break down enroute.
This location did an excellent job, however I did encounter a problem. I needed a 26 foot truck but was convinced that a 20 foot would work. As a result I ended up having to take 2 trips and also was of course charged an extra $95.00 vs the $10.00 extra for the larger truck. To me this was unfair.
The rep hooked up the trailer to my truck, but as I was loading the towed vehicle, I found that the rep failed to screw down the locking mechanism to the ball. When the weight of the car went on to the trailer, the tongue lifted and jammed into my tailgate - damaging my vehicle. It was entirely the fault of the Uhaul representative. If the rep is going to do it for the customer, then he needs to do it completely - otherwise he should go away and allow the customer to do it for themselves.
The truck we ordered (26') had a bad battery and was not prepared for service. We had to get a smaller truck (20') that was not big enough for my move and we had to scramble to make alternate plans for our stuff. The truck we got was also dirty inside.
Most enjoyable rental to date. Nice facility. Will recommend.
Great location, clean, safe, and well maintained equipment. Staff was great and seemed to love working with their customers. Thank you for making our family's rental experience the best!
It would be nice to have a business discount for repeat business
Clone this location so every other location operates likes this one.
Former Manager (Andrew) set the tone in the place with the young staff. It is the ONLY U-Haul location I will deal with. They are always pleasant, professional, & fun to business with.
The service was excellent and the young woman that helped me was very knowledgeable and made sure I understood the contract.
Issues with the truck in general - head lamps on the truck were very dim, wind shield needs to get rain x'd to better shed the water during rain, additional cushion packages should be rentable for the driver for cross country drives.
Christine was wonderful to work with. Very professional, courteous, and very much a servant.
Highly impressed with staff at location and with the idea that they enjoyed working there. Pleasure to do business with.
It was great and reasonably priced!!!
Everyone was great from the moment I checked out the truck to the moment I checked it back in. Very friendly as always. This is why I came back and will again!
The folks are great. The 26' truck i was to rent was old and on it's last leg.. traded for a smaller 20' that was newer and drove better.
The young lady that helped me was A 1 I will use uhaul anytime.
Truck ran terribly, shifted hard and revved up VERY high before shifting in first & second gear, cost me far more in gas than it should have. Truck was beat up, had 200,000 miles on it and was the worse vehicle I have ever rented. I have rented trucks from U-Haul many times over the last 10 years, all up and down the east coast, and have NEVER been so angry. When I complained about the truck, no one cared. I averaged less than 6 miles per gallon with a 1/2 full truck. I will not recommend this location and I will never recommend U-Haul again.
I have dealt with the U-Haul Staff on Plank Road numerous times with trailers with great results, so I wanted to use this storage facility.
This was my first experience renting from U-Haul and everything went very well. The equipment was new and clean. The price was good. The sales staff was friendly and knowledgeable. Everything went smoothly. Thank you.
Have some coffee juice or water. Be a little more friendly. Don't judge books by the cover. Smile
Excellent customer service! The only suggestion... more clerks for a Saturday. There were 2 and we had to wait for a long long line.
TERRIBLE that the rental process had to be confirmed all over again when I'd already gone though all of this hat on the phone earlier. NOTHING was saved in the system to make it a speedy pick up. Also, transport make number was different than what I was told to expect.
Jeremiah was extremely helpful with the rental contract process. Very satisfied with U-Haul.
The large trailers need a Jack to lift the tongue onto the ball unless you have a gorilla with you! Two of us could not lift it up to get it off the ball. Finally had to get a car Jack. This is not satisfactory.
Nothing ! Great staff! The warrenton location wouldn't take the trailer and they were rude! But this location was friendly helpful and understanding! I appreciate them!
There is not much more that can be done. The equipment was in excellent condition and function as needed. The staff was extremely helpful and very friendly.
hitch never came in as promised.. wasn't even on order ???? very poor service.. would NEVER recommend using your company.
Staff was very professional. At the time, the office was crowed with customers; they handled themselves quite well and took care of each customer. I felt that did an excellent job. Thanks to the Team!!!!
I was not impressed at all. The transmission on our uHaul rental truck was shot. The transmissions was constantly slipping gears every time we drove up a hill. We were only transporting a small motorcycle and yet we had trouble maintaining 40 mph on a highway with a 70mph speed limit due to the transmission constantly slipping. It took forever to get home. And the kicker is we paid over $600 to rent this truck.
Train, train, train. I found I had to deal with the manage frequently because others could not handle my issues.
friendly customer service.
Nothing very good service!
Great place. Will get another truck REAL SOON!!!!!!!!!!!!
Your vehicle at this location almost killed me on i95 and when i talked to the teller or cashier and explained she laughed like it was a joke. Your vehicles are not in the best condition and old, noticing i get charged an environmental or try to go green fee the vehicles are below average and piss poor maintained.
When I called the Plank Road location at 7:20, I made a reservation. When I arrived at 4:00, there was no reservation in the system. It turned out that my call had been transferred to a different location, and my reservation had been made without them knowing it was a transferred call, so my reservation existed only in the other location.
Fortunately, the van was at the Plank Road location as well. This would have been a disaster if the van was not available in both places.
The lady was very kind.
Excellent Customer Service...Great Team at this location!!
I was charged $100 in fuel that I shouldn't have been.
The staff Damion, Joey, Crystal, Danielle, Jerimiah, and Shameka were all very pleasant and went above and beyond to assure my family a safe and pleasant moving experience.. I would definitely reccommend this facility for your moving or storage needs.
I believe when a customer has a bad experience there should be some effort to compensate the customer, however none was made. I will be sure to hire someone for my next move. I feel that I my have a better experience.
I was initially told the gas was 1/4 of a tank, but it was just below.
Either way, I had to get gas before moving, then again to make sure it had the original amount of gas.
It should be 7/8 or 3/4 full when taken, that way the customer only has to gas it once.
Other than that, wonderful. It's convenient that this location is open Sundays. Jeremiah was a wonderful customer service representative, as was the lady when I dropped the vehicle off (I didn't get her name though).
It seems the process of renting a truck etc. takes longer than it should. There were three staff members working with customers so it seems there was enough staff but I waited 15 min. to meet with someone. When I was finished 8 people were in line waiting. Not sure if anything could be done to make things go quicker. However, the rep was knowledgeable and worked to get done without other staff people interrupting him which happens in so many other places.
Absolutely 100 percent satisfied
Great job only thing it took forever to get my 5 bux back when I returned the unit.
If anyone needs any lumber mulch or sawdust contact chewning lumber in post oak /Margo spotsylvania
Always a great experience!
Helpful staff, convenient and affordable! Great experience! Will use U-Haul, again, and recommend to friends.
Employee Joey was there when I rented at 7am and there when I returned my vehicle at 7pm. He was extremely friendly, courteous and professional on both of my visits. Molly, who took my reservation was also extremely nice. This is how business should be done. Great store! Great experience.
Service was simply the best.
Great reps and very helpful
Odane was amazing at getting me setup. Return was effortless! First time renting equipment from this location. I'll be back!
Thank you Joey your helpfulness and your courtesy.
Joey and others at this site provided the best customer service I have ever received from U-Haul. I had a problem with a truck that he went above what was expected to solve. He was very professional, friendly, and accommodating. He made what could have been a negative experience into a great move. I was able to continue my MovingHelp.com assisted move with minimal delay.
I had an excellent experience, and I would reuse this location again. Very clean and friendly.
I think U-haul should have some type of promotions or plans for the mileage. When you're moving, it can become costly. We have to rent the truck (which is reasonable), pay $1.00 a mile. Possibly have to pay someone to help with the move as well!!!! I think you guys should come up with a system. Even if it's "point-based" where you earn so many points, you get a percentage off...etc Overall, the service was excellent! And the staff was great too!
Impressed with the employees. I felt well taken care of. Everything was explained well and thoroughly.
Get me better gas mileage with an empty truck I got maybe 8 miles to the gallon. I already paid a 1000 for the trip I'd rather not shell out another 500 in gas for a 800 mile trip
Staff was extremely friendly, Shamika in particular.
The manager, Andrew Williams, was such a hot hunk of Jamaican chocolate love. I'd do business here over and over again. XOXO, call me.
My U-Haul experience was excellent. THe technician that hooked me up troubleshot an electrical problem and get me on my way.
I've used Fredericksburg before. It's a few more miles than one of the third party returns but the Fredericksburg U-Haul is quick, friendly and I've never had an issue with them.
We lost the U-Haul truck during the move. With all the frustration of moving and then losing the key with a fully loaded truck, and no way of moving it until we got a new key, U-Haul really came through for us. For only a $25 dollar charge we were able to have a key made through a locksmith. Road side assistance found a local locksmith and set everything up, all we had to do was pick up the key. Our move is finally over, and we really appreciate our U-Haul experience.
Fast, friendly courteous service! I wanted the trailer earlier than the time I was given by U-Haul and they eagerly accommodated!
Truck wasn't as clean as it usually is. Staff is friendly. Have not had a problem here yet.
Excellent management and highly efficient location. Staff is very friendly and we felt really taken care of. Return of equipment went very smooth and the storage facilities are excellent. Great support from management all the way down.
Assisted me without a reservation and was in and out in about 15 minutes, great service.
The staff that I dealt with was wonderful. Made the whole process quick and easy.
Equipment was in good shape, new tires and all. Inside was not clean, had zip ties inside and broken glass.
The receiving center went the extra mile to make the turn-in quite easy.
No issues! Dropping off was easy and they emailed me my receipt immediately.
Not a thing it was great!!
Staff very nice, just wish storage is 24 hour access
Great staff as always! Will be back when the next need for a rental comes about. Thank you
I tried calling 3 times to see if we could pick the truck up a few hours early and nobody ever answered. I ended up just going in to the office and they were totally fine with the early pickup, but it was a bit frustrating that nobody answered because if the truck wasn't available yet I would've made the trip for nothing. Other than that everything was fantastic!
Turned in the truck after hours. The turn on to the side road from Route 3 was not well lit or marked. Missed it the first time. Did not go in the building. Could use a little more lighting for after hours.
Bill was prepared correctly and was received the following morning by email. I really liked that. Very efficient.
Staff was very courteous and helpful. Would definitely use this location again.
i asked about a battery light on before leaving u-haul with there 26 ft truck the guy i asked told me your good the truck will make it thats what you have roadside asst. for after 3 hrs of loading and one exit down from the u-haul rental location Thats exactly what i got another 3 hr wait for road side asst. the alternator was bad needed to be replaced had to lock up truck go home 90 miles away and come back the next day at 5pm to get truck needless to say that has set me back on time and money i have been given back half of the cost for the rental needles to say i will be moving the rest of my belongings this weekend and Buget will be getting my money and U-Haul has lost customer as i am very dis pleased how they handled my situation that was not my fault but theres . Good Luck
Staff was super friendly and very helpful. Great Job everyone. Thank You!!
This rental went smoothly. Thank you.
Check out went smoothly. Sales agents worked well with us. We had no problems with site, just with the trailer itself.
Have a removable trailor hitch. We all banged our legs on it several times because of it being in the way!
This was a great experience we did not have almost any issues the staff could not handle. Special thanks to Andrew and Crystal they were wonderful.
Keep always the good approach with the customer.
The person at drop off was rude. His name was Zachary.
Stop trying to strong arm customers to bring trailers back after 4 hours. The young man who wrote my contract acted as if using the trailer for 24 hours was rare. I got it for 24 hours after what I believe to be too much conversation about it.
Wonderful experience. Thank you for a great trailor!!
Everyone I interacted with was helpful and friendly. I got exactly what I needed promptly and precisely. I will definitely use them again and recommend them to others.
The location seemed to be slightly under staffed for a Saturday but honestly everyone there put in a great effort to take care of everyone in line as quickly as possible.
Excellent staff and equipment.
Had an excellent experience with this location.
Truck gas gauge was broken, and read 3/8 of a tank at all times. Vehicle also was horribly out of alignment.
Make sure to include all of the furniture moving equipment when getting the truck. It made our job infinitely more difficult to get on location and find that none of the dolley's were in the back and we had hand carry everything.
Online reservation system is poor. Equipment was not available at any location near me, as indicated online. Should not have online system if it is not accurate. Service on the phone was poor as well.
The dropoff was after hours but an employee was there and came out and wrapped up the whole dropoff process for me! Sweet! Great service!
Very professional and extremely clean - thanks!
The associte d.nelson did not have customer service skills he was very slow and I felt the process was made very unpleasent by him. He was not personable he just made me feal as though my business was unimportant. If I have a need to rent from uhual in the future. I will not use this location.
The staff was excellent! I would definitely recommend this location to anyone that has to move! Thanks for all your help.
The order/ reservation I placed online did not match what was in the store. They didn't have the truck size we wanted but got bigger for same price.
Very helpful and friendly at both pick up and drop-off. Overall the whole event went better than anticipated.
Very nice facility and staff.
Great job. Super fast check in.
Cab aroma consistent with tobacco use. Very disturbing for 3-4 hour ride in truck. Good service otherwise.
We didn't have the correct wiring for the trailer. Although that is not your fault, it would have been much nicer if you could have solved it for us.
Rental was fast, easy, and a good value. Recommend for anyone looking to lease a trailer.
My job has 4 units at this location, the staff is always friendly and helpful. :)
Excellent service. Again. This was my second trip to this facility. Staff was efficient and friendly.
The U-Haul personnel were courteous and efficient in processing during sign-in as well as turn-in. The vehicle was clean and I did not have any equipment problems during my rental. In future, I would not have any reservations about returning to this U-Haul location.
Like always this location and equipment were just fine thanks
we were not told the truck had to returned the next day, we had reserved for a week, and then were told to return the next day. I will look for other rental options in the future. this was a commercial rental
We experienced very professional and good customer service skilled reps for your company. The transition
went very well. Thank You
To ensure that all can do tyhe task at hand, serve the customer prompt and efficient.
I dropped my car of at the appointed time. When I returned, as directed, two hours later to pick up the car, I found it had not even been touched. The manager had my cell # but chose not to call me to inform me of the delay, and instead wasted a lot of my time. Sloppy, careless and very disrespectful.
Customer parking is limited. Not sure there is anything they can do about it.
Employee s very friendly and professional. Manager Andrew excellent. Very helpful team
Designate non-smoking trucks when available.
The brakes on the truck were not up to par. The truck was grossly underpowered.
Not much! Friendly, efficient staff and a good vehicle
Drop of procedures should be included if their is set location for drop of to better help customer when dropping off. Make more available customer parking spaces all were full and no parking left without blocking other spaces.
U Haul associate noticed a deep tire gouge on the assigned trailer, so he assigned another. Then it turned out that I had a fuse out, which the staff diagnosed and replace in a matter of minutes. The staff's competence, courtesy, and overall professionalism is indicative of superior leadership at this business - the staff WANTS to be there. I recommend highly.
A great experience. I have rented before, but this was the easiest by far. The staff was very helpful.
trailer tires were not correct, one was 30 lbs low the other 15. The chains were not properly attached and 2 hours into our trip one chain came apart and we had to have a roadside repair truck reconnect using an s-hook just to keep going. One of the two tires had a slow leak so we had to watch it as we traveled cross country and had to fill it once. Ordered one dozen pads but when we went to pack up found we only had 10 plus a partial pad and of those 3 were wet and had to be laid out to dry before we could use them.
I was charged an additional day for no reason. The vehicle had liquid spilled in it before I got it. The website price and price when I got there was different.
Great services and prices!. Keep up the good work.
Returned 12 blankets before I left VA, along with some boxes, but did not receive credit for them. I didn't catch this until after I dropped off the truck in CO, when I was emailed a receipt charging me $7 a blanket. Other that that, the Fredericksburg location is excellent and the staff is very nice and helpful.
I swept the truck out when I returned it in CO, yet was charged a $24 cleaning fee, probably as the truck had some wear and tear and was not in tip top shape.
The facility hours were really non conveinent
That manager andrew williams is just one heck of a guy!!
If I weren't married.. and straight.. i'd take him home in a heart beat! LoL
Love those jamacians!
Thanks guys, always a pleasure.
Really great place to do business.
Very friendly service and extremely helpful!
From pick-up, to drop-off, entire staff was friendly....loved the fast and efficient service! Hope not to move again for a VERY long time but if we do, we'll be back!
Very efficient and friendly.
The representative, Damien, was not very friendly and didn't really seem to know what he was doing. Has to ask for help. Also spoke very quietly and I had to keep asking him to repeat himself. I just felt like he could care less that I was giving him business and just wanted to be done. I've used this location before and has issues with the gas gauge amount up ion return. Luckily we had taken pictures of the gauge before and after so we could prove that we a should not be charged extra. I'll drive to a further location if I ever need another uhaul or use a differnt provider all together.
Excellent customer service, friendly, fast, efficient great group of people very helpful. A wonderful experience.
Excellent customer service, employees were very courteous. Will now only use this location for my U-Haul needs. Thanks for the terrific service.
I return to this location for rental because of the consistance high level of customer service
Go directly to the Plank store & talk to the staff at the store. They are honest, hard working, & truly care about their customers. This location is the only U-Haul I will use, just because of the team of people that work there.
Allow a little more mileage when dropping off in another city/state to account for getting lost, etc.
Had issues with liberty auto authorized location. Glad we contacted uhaul directly. The uhaul rep for liberty auto location left early and I was never contacted so I called uhaul and set everything up. Glad I did because they didn't have what I needed. I wouldn't have known that until pick up time.
Staff was efficient and professional. I was in and out for both pickup and dropoff within minutes.
I will be back.
The bed of the pickup could have been cleaner. The cracked windshield was distracting.
Very quick check in and very nice people
We needed storage for our household items on short notice for a temporary move. The facilities were clean, the staff helpful nice, and everything we needed was available. A great experience!
Everyone there went out of their way to be pleasant and helpful. Wonderful. If I have to store anything again it will definitely be with U-Haul.
Items well protected. Would have liked to get into unit earlier in morning instead of waiting til 7am, but overall happy with unit. Price was good. Staff needs customer service training.
Reservation was made...but when i called, it was at another location. When i got to the new location...the eqipment was not there.
I had an auto transport and got stuck a few miles away.
I would rent another storage unit from this facility.
Andrew helped my wife and I out in the most positive and courteous manner possible. Ver professional and knowledgeable.
It wall went smooth and easy!
The staff were extremely rude and unprofessional. After the experience I had with this location I will NEVER use your company again.
Great price for a interior storage locker.
They were flexible and helpfu. Thank you so much.
The staff on Plank Road in Fredericksburg, VA were the best! Thank you for all you support!
Horrible experience. Lack of communication and greed.
Great staff, very helpful and accomodating our needs
The staff were friendly and very helpful!
The staff members were always there to answer any questions and very respectful. The facility was always clean and card access to our unit was never an issue. Would recommend this facility.
This is the third year we have used this facility. They are professional, clean and safe.
the staff was as good as they come
It was a confused and muddled mess and still my boxes arrived with leaves an dirt tracked inside them. Customer service was terrible. It seemed no one communicated.. awful experience
It was a confused and muddled mess and still my boxes arrived with leaves an dirt tracked inside them. Customer service was terrible. It seemed no one communicated.. awful experience
Superb. Great customer service, very friendly and helpful.
The box is a lot smaller than we had thought, the cost might have been comparable to the POD as the Pod is larger, next time we will look closer.
Very well run - professional staff - temperature very constant - extremely clean.
This service was horrible. I was lied to by store representatives. The general manager Anderw Williams was inexcusably rude and unaccomadating.
This service was horrible. I was lied to by store representatives. The general manager Anderw Williams was inexcusably rude and unaccomadating.
A simple, easy and cost effective way for our move from Virginia to Florida. U-boxes are great !
Simple process and very cost efficient.
The idea of UBox is great. My reality was repeatedly given bad information, being overcharged it didn`t leave here for 16 days. EXTREMELY upset about $350 overcharge. Please call so can be resolved.
Very good, clean, and accessible.
My exbox 360 with controller was missing between storage and loading. I don`t know it was until I got to my new home in pgh. pa.
You operate in a disreputable manner and obviously don`t care why with your 200 character limit.
Andrew and his staff were very professional and a pleasure to work with
I wasn`t pleased that I didn`t get the 24hr access that the website told me I could getAND NOT FOR AN ADDITIONAL FEE
Adequate facility,and superb customer service from Sarah!
Jeremiah was very helpful and knowledgeable.
The staff was very friendly and knowledgable
Excellent customer service - friendly, knowledgeable, and efficient in their process
There need to be more clerks at the registers. There has been more than one time that we`ve had to wait several minutes for a clerk to help us handle a transaction.
What a pleasant experience...to store
our daughters belongings is such a safe, clean facility!
Thank you for all the assistance that you have provided over the last two years.
I called several storage companies first, they were all more expensive and the representative sounded as if I woke them up. Uhaul was open and ready for business early and very friendly.
It would be nice to have longer full access in the evening. The staff at this facility were the BEST. The Arizona phone service was useless!
I have nothing bad to say about this facility. I wished they were open later in the day on a couple of occasions, but everyone has to go home sometimes.
Nate was very patient/understanding. I was ready to leave I felt the manager had been very sarcastic to my question about a 10 x 10. Nate`s attitude save the day, he desrves a promotion and a raise.
Very Good service and facilities were in accordance to uhaul standards
The Customer Service was the best everyone was so nice. The owner was the best and was extremely helpful he should get an award for being at his facility on a Sunday when he could of been off.
The service was excellent. I had great experience.
My U boxes were delivered late to Fredericksburg and I have yet to receive a call back from management.
I am very pleased with the UHaul services I received. Well Done to your staff!
They were friendly, courteous, and packed a lot more than I thought they could fit in the U-box. They got the job done quickly. I would recommend this person to help.
kinda creepy when i was there alone
very good experience with the storage.
I was very satisfied with the service. Staff was most helpful whenever I had questions.
wonderful and helpful employees
No prior notice the size unit we rsvd was not available second floor, sub 2 units in musty basement, no security gate, charge for after 7pm access, originally told 24 hour facility.
Friendly staff, did great job explaining site and did not push up-sell for additional features but offered all politely with explanation.
Excellent facility and very responsive management and staff, I will happily recommend to friends and colleagues
Good cooperation all round from upbeat service employees and the Manager.
Using you some more as a result..
The staff didn`t have my u-box ready and I waited over an hour for them to figure out where it was.
Since my rate was raised from $50 to $70 you would think that you would be able to afford more than one person to run the front desk. Waited nearly 30 mins to speak to an employee at the front desk.
The staff was very nice and courteous.
I witnessed two customers publicly humiliated at the front counter by staff. Staff and owner need to be more curteous and helpful in explaining services and policies.
Nathan was very helpful and a great job going over the paper work the unit and all the services.
Friendly staff. Prompt service. Clean facility. Would definitely recommend to friends and family.
Great experience and would recommend to friends that need to move themselves. Anthony is superb, very professional, and customer service oriented...best U-Haul employee I have ever dealt with.
Excellent Customer Service !
I would like to thank Andrew Williams for helping make my first experience with U-Box a great one. He has single handedly guaranteed U-Box will be my first choice going forward.
The Manger ANDREW WILLIAMS refuses to deal with customers, Always Messing up our ACCOUNT, Facility is worst run business I have ever dealt with, WILL NEVER USE any U-HAUL service AGAIN EVER,
The facility was top notch. The manager arrogant all of the african american employees on site were helpful. I was a little disappointed that you prorate partial monthly usage
Not enough characters to explain all of the issues! UGH!
Only neg was one bathroom needed maintenance
Wonderful facility , the only negative was the entrance door - the change in floor height makes it difficult for cart maneuvering. Perhaps a retro-fit for a smoother transition.
Have used this facility on several long/short term occasions. Will use it again in the future. Have also referred several people who have used it!
The staff was very friendly and helpful. A great place and would use again if needed
Not enough carts for the number of storage units. Often carts were unavailable on weekends as people were using 3+ carts for their units.
Excellent facility and staff!
Owner Andrew I believe was very helpful. Nice to see a store owner who actually puts in hours working rather than just sitting behind a desk telling others what to do.
Very helpful,great storage facility
the u-haul storage space was very clean and well maintained
Thank you U-Haul. My experience was great. Your staffing we`re such a big help.
I would recommend this Uhaul storage facility to friends.The staff was extrememly helpful.They helped make my move less stressful. Thank you for your wonderful service.
Office staff took care of every need that we had. Even helped with a table.
Staff was very helpful and friendly. I am impressed with the cleanliness and convenience of the facility. I`m very glad I chose U-Haul. Thank you!
Our experience with you was superb!! I cannot say enough about the cleanliness, friendliness, accessibility, and security of your facility.
every part of the experience and the facility was excellent.
Friendly and helpful staff!
People friendly and helpful, good price on unit
very friendly, patient and helpful staff.
A few of the staff were extremely rude. Also, late fees are extremely outrageous. Glad to be done with the storage.
My wife made a reservation over the phone. I was told she would have to be there to get the unit. If not for Chey polite and respectful, you would have lost a customer. Her supervisor was not.
The guys at fburg location were great. Trying to originally book on the phone was a terrible experience, order was wrong multiple times.
customer service agents were very poor,had to redo 3 times. Didnt inform me that the rate would go up $20 by switching locations,original pickup location was unavailable/uhaul error. Ryan was GREAT
Never had a problem with entry into the bldg. or bugs etc. I had the this unit for 3 years and I still have one more until. Great Job.
I really like the storage unit. The only hard part is after the hours fitting in the smaller door.
Ryan and his team were AWESOME!! I will definitely be recommending them to anyone I know who is moving. Very glad I chose them over the competition!!
Rude, and lazy staff more concerned with themselves than taking care of customers.
I felt a little sad checking out. The staff has always been so nice to us and the facility is in perfect condition. It felt like home. Thank you.
Very Happy with staff, patient,friendly with great personalities. We joked about football teams. Thank you for caring.
Ryan should be commended. Excellant employee....GIVE HIM A RAISE.
loved the lowered drive up bay so the ramp didn`t need to be extended
Excellent staff and facility at the rt.3 location.
Site very clean and well kept. Well lighted and security seemed good. Even bathroom was spotless. Would definitely utilize again. Market to UMW students.
It was expensive on a monthly basis, but convenient and clean and well run. I would come back, if I ever ended up needing storage again.
Staff could be friendlier but otherwise it was great, it was Sunday after all!
My experience was a good one.
thank you for your help. all the reviews on how friendly the staff is was right on. The only thing I would recommend is for you to buy back the old locks so they can be re-used.
Great experience. Great people.
the facility was clean and well kept..they were very thorough in his explaining the avialability of unit to us, the security of the building and unit. He was very curteous and helpful.
The overall level of customer suppot was outstanding from start to finish.
Staff were always quick and extremely helpful.
I really liked it because it is indoors and the staff was very helpful and friendly.
The no pro-rating rule sux...
only thing i would have liked changed was 24 hr access to facilities.
thank you easy quick and reasonable pricing
We had mice that came in the storage unit and chewed on our things.
My only problem is that I vacated the unit one day after autopay and was unable to get any money back so the unit sat empty for a month.
Splintered box, additional fees, incompetent staff, timely, frustrating and costly-especially since we did all the grunt work and transportation
Nowhere was it specified that first floor units are not climate controlled. While we were unloading a security alarm went off for about 10 minutes. No police or security people came
Except when the basement storage area flooded in 2011 everything has been fine
Very impressed with this store!
Jeremiah was very polite and helpful getting things set up
Great experience. The best UHaul dealer I have used. Thanks!
This is a very nice facility for storage. The storage area is VERY clean. The personal are very helpful. I would recommend it to anyone looking for a storage unit.
Thanks. If I ever need storage again, I hope you`re available.
Excellent service when I initally rented the unit. Very responsive and helpful staff. I would recommend and use this facility again.
Misleading web page and horrible hours
No indication on the website of increased cost for advertised ammenities like 24 hr access.
The only comment i have,is that their hours should close about or shut down at 10pm,7pm is not convenient to me,other then that everything chouldbe very good.
Agent could have been more cordial and less mechanical. I got the feeling he didn`t think I was important enough to show a friendly attitude.
Litle upset that I was only 40 minutes late and was charged an addtional $40.00. Seems that there could be some discretion about that charge under several hours.
Thank you all for all of your help!
Staff was very helpful and friendly
The process was quick and easy.
You guys were great!!! Wait time was the only issue, but I understand that you guys are high in demand :
Paid for a month. Only stayed a week. A pro-rated amount would have been nice.
When I leave my Credit Card to reserve a specific floor/space that is a contract with Uhaul. Upon moving in the following weekend, the floor/space was not available. Don`t tolerate this practice.
The staff at this facility are top notch and always courteous and willing to help. They helped me when I had a difficult circumstance. Would use UHaul again based on my experience.
The staff were very polite helpful! I would certainly recommend Uhaul to friends family!
Very good, friendly staff.
My unit was rented to someone else before my month was finished. I had planned to use it if necessary for another month. It was assumed I was finished without confirming with me first.
Nice facility and friendly, helpful staff.
I was very happy with the level of service, and the staff was helpful and very friendly.
Beautiful facility, and it appears secure and safe. The staff have been very helpful. Thank you!
Service was good and staff friendly. Overall experience very good.
Excellent service and facilities. Thank you!!!
Jeremiah was very helpful, patient and informative. He answered all of my questions and took good care of me.
Overall okay but was dissapointed when A. My unit only has a 5 ft door so it is extremely dark there is no power anywhere
First time using Uhaul storage. Facility was very clean. Staff were very nice and helpful!
It would be much more helpful if the hours were at least til 9 pm. 7 on weeknights is difficult for work days with traffic.
We only needed space to store my mother`s belongings until we could go through everything and it took almost a year!! Excellent service during that time!!
The service was prompt and quick
GREAT PLACE TO DEAL WITH AND WOULD USE AGRAIN!
very good and all off the above.
Exceptionally helpful management w/Ryan. Clean as a whistle whatever that means...a VERY GOOD experience.
It was a very good experience, for what I needed for.
I just want to say that the experience was overall good. I am very satisfied with this uhaul place. I am relocating from another state and they were very understanding. Thanks
Very impressed with staff, especially Ryan who was very friendly and extremely helpful!
only used for 2 months but was fine
It`s the best storage place I`ve EVER been in! Thank you!!
Great service and facilities
The staff at the Plank Road location in Fredericksburg, Va. is excellent. It has a family run business feel.
I was not given the unit for which I had a confirmation, but got a downstairs unit instead. I think reservations should not be confirmed unless there is a unit available.
I loved my experience renting here. Missy was always very helpful and provided excellent customer service. I will definitely use them again for my storage and moving needs.
Recommend to have longer hours for people who have real jobs. Next time I look for storage, I will take into account time facility is open.
Overall is good. However, it took me at least 10 minutes to see a representative. Many customers, few representatives.
Great experience, wonderful facility.
Everything was great except, the temperature in the facility was supposed to be between 45 and 85 degrees and it was breaching 90 and rising.
Disappointed - turned in the keys 2 days into the next months storage we couldn`t get a proration or a refund for the difference. We had to pay the full month even though we only used 2 days.
Everything was great and the stuff is friendly, nice and very gentlement.
I use your facility for three years on and off, enjoy it 100%. Pamela Grayson
Not much to say, Overall pleased witht he experience
The service was excellent I like the building
The manager, Ryan Moulton was extremely helpful and friendly in making my moving experience both easy and less stressful.
clear, professional service
Everyone was supper helpful!
All staff was very helpful, very pleased and would use again.
My only comment is that the hours available to me to access my storage unit are not convenient and should be extended.
Top notch staff and facilities, was pleasently surprised as to ease of sign-in as well as the excellent facilities and staff
Outstanding experience! I have moved many times during my 20+ years in the military, and this UHaul and it`s staff were the best that I ever worked with.
When moving out, I was told one thing and another was done. I left multiple messages for the manager who never returned my call to handle the matter.
I enjoyed and took advantage of the offer for a month free of storage. I moved out of the area and it came in handy. The customer service was excellent! Satisfied customer
It was a bad moving day for me and the folks at UHaul were great to me. Much appreciated.
Very Convenient, safe, clean, and helpful. Thank you
The staff are consistently efficient and friendly.
The manager Ryan was excellent. He took what could normally be a stressfull, long experience and made it fun. I am happy to have my storage unit there.
felt welcomed every time i went there
Very nice storage facility!
Staff was very friendly and got us into our storage unit in a very timely manner! Thank you!
The facility is very well-lighted, which is very helpful. A trash can for a few items to discard would be very helpful too.
The facility is very well-lighted, which is very helpful.
Perfect customer service and great facilities. Thank you!
Excellent and helpful staff.
Very friendly staff and very clean
Ryanand his team was awesome. Ryan was always avaialable to assist when I had any issues!! Thank you Ryan for the super customer service!!
The supervisor is not very friendly but other staff members were all very professional and friendly.
Jason and the staff were excellent. Very helpful and offered great suggestions. The location is right off I-95 and they offer after hours storage.
I`d like to see longer hours for storage room access