Customer Reviews for U-Haul Moving & Storage of Fredericksburg
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Fredericksburg
Quickest, Easiest, Most pleasant experience I've ever had with U-Haul. It really was outstanding. I stopped using U-Haul many years ago due to continuous issues with trucks, pricing, lack of customer service, lack of assistance. This was a quick local movement - so maybe that's why it was so great. BUT... this experience may just give me reason to use U-Haul again if the need arises.
I asked for a hand cart/dolly to move a washer and dryer and when I went to use it it had no strap on it.It at all day and was never used. The clerk should have told me that I need an APPLIANCE hand truck and they should have removed it from the bill. My moving plans were altered due to this error. I should have looked at it but I specifically said washer and dryer. Loved everything else.Friendly clean awesome everything!!
Directions were not clear on where to park when dropping off the rental after hours.
Mr. Sommers gave me the best customer service I have had in years, from an industry. Not that renting a trailer is so life changing, but it's nice to run into a good person just to remind us of what is really important in life, interactions with other people. Thanks.
The entire staff at this location was so helpful! The manager was especially helpful! Thank you!!
Outstanding customer service! Will definitely go back when the need arises.
Great service. The movers we hired for the move thru the website were awesome. Great experience.
Very good experience. The staff is awesome. They made my move an easier.
Always great customer service. Feels like family.
Excellent service. Clean and pleasing establishment. Wonderful service. Thank you.
The customer service is great
just keep up the good work
Keep doing what you are, answering all questions, making suggestions for efficiency & safety, & displaying an attitude of helpfulness to your customers!
The manager Joey was great!
The only problem was with the furniture pads. They forgot to put them in the cargo trailer. We had to go back to get them.
Nothing to add. It went well.
Great customer service excellent job
The staff was pleasant and prompt.
I was greeted with enthusiasm, professionalism. The staff were truly helpful. Mr. Cleaver was professional and informative. If I need storage and a truck again in the future, I will RETURN.
Staff was very helpful! Easy transactions! Would highly recommend!
Lot seamed cramped but staff were friendly and helpful
Great customer service on the phone and at the counter.
Absolutely nothing! You guys were exceptionally helpful and friendly. Thank you so much for taking a normally high stress situation and turning it into an easy quick trip!
By far.....one of the nicest trailers I have EVER PULLED!!!
First time renting here. Rental counter was easy to find. Equipment reserved was ready and exactly what I requested. No hidden fees or surprises.
I only dropped off at this location. The gentleman who waited on me was very quick and we were on our way in about 5 minutes.
U-Box was perfect for my needs, since I had a sizeable amount of household goods to move from my Dad`s house to my house, and I did not want to drive a truck across the country.
Nothing. Had a wonderful experience.
Everyone was very helpful and polite.
Fast courteous service. Thank you.
INSTALL CRUISE CONTROL ON ALL OF YOUR RENTAL TRUCKS THIS WOULD IMPROVE FUEL COST AND NOT FATIGE THE OPERATOR ON LONG HAUL MOVES.
Extremely helpful and went above and beyond.
Very easy drop off, didn't even have to go into the store. I pulled up and an employee came out to greet me right away. Excellent service!
Very accommodating and easy toe work with!
We had a wonderful experience renting a truck from this location. Customer service was great and we were in and out quickly both picking up and dropping off the truck.
My dolly had a floppy panel in the middle. Still usable, but not maintained as new.
More attention on the vehicle's condition for highway use. The front wheels bounced down the road and made the rear view mirrors impossible to see out of to change lanes.
Staff was very informative and helpful. Manger was kind and knowledgeable.
JEANNIE ANDERSON From this location was excellent! Her customer service was some of the best I've ever received. She went above and beyond expectations!
it went so smooth and so fast I can't think of one thing needing improvement.
The staff at this location are great. Customer service has been always outstanding. Great group.
Best customer service ever from the crew at this location. They really make you fell valued... Not too many places do that anymore.I`ve never had a problem. Hats off the the manager and crew!!
Checkin was simple and fast. Email receipt worked well. Overall great experience. Will do it again with Uhaul when the need arises.
Everything was great! Very professional and very fast.
The mileage was wrong when we picked up the truck. They took care of it though.
Easy after hour drop off process. A little difficult to find as its tucked away on a side road
I would have liked to have either a quick tutorial or instruction booklet with the truck. I had to use trial and error to determine where different instrument controls were and what the icons meant on some of the buttons.
Keeping do what you are doing. The customer service I received was very professional and courteous. Any questions I ask was answered with no problem. Thank you for a wonderful experience. I will be using this location again again in the near future. Thank you again!!!!!!
no need to improve, the services rendered were impeccable (Joey cleaver) and diligent!
I am very satisfied with my experience and Josh. He suggested I take advantage of the moving and packing services available. He printed out a list for me. It was a great help!
Staff was very professional.
Joey was wonderful! He went above and beyond to accommodate my schedule. He has a great sense of humor too. Please give him a raise!
The only downside were the computer glitches when I was checking in and out.
I was impressed by both the facility and the level of service. I would recommend them completely.
The entire Staff that took care of my process was very professional in appearance, and how they handled my transaction. Congrats on a other job well done. Tks, Jim R.
Took care of issues with rental truck promptly and compensated me for my time spent dealing with it.
During my rental the tow vehicle broke down. I immediately contacted U Haul Customer Service. The party on the other end was totally ignorant of any way to assist with me getting the Auto Transport back to U Haul. I had to wait 2 days to get in touch with a knowledgeable party who could assist me. Please, if they are going to work customer service then know what you are doing.
Please make sure you click the right name in your software as it was not me who rented from you on this date
It would have been nice to have lower in town rates especially since we had the uhaul for less than 4 hrs!
The employee that helped me was very friendly and offered advice. Thank you.
The staff and manager were above par.
I've always had great service at this location!
I have no complaints. The operation was efficient and friendly.
They were busy--had to wait when returning --seemed to be some confusion but very good experience overall
I always use this location and would recommend it
Just keep doing what you're doing!
I rented a cargo van. It didn't have the outside height anywhere, so I went back in to ask. That is something that should be somewhere accessible for those driving into city garages and such.
The trucks need to be inspected for driving condition. The 15 foot truck I rented had major vibration in the front end when I hit 30mph.
I was moving 40 miles away and had to drive on the interstate at speeds of 60 mph. The vibration numbed my hands halfway through the trip and made me nervous from the onset.
Nothing this was the nicest U-Haul I've ever been to and the customer service was excellent.
Nothing, I received outstanding customer service!
Customer service and equipment are excellent!
Did not receive pads I purchased.
killed a roach in the back of truck.
handled very professionally and well done.
Nothing that I can think of for the moment.
Joey gave us a great customer experience.
Everything was great! Thank you.
Great customer service provided.
The best service was given by all.
Great customer service experience. Would certainly do it again if needed.
Five stars all the way! My experience with this UHaul facility was perfect. Don't change a thing! The staff were extremely friendly and knowledgeable. Joe and Jeannie provided exceptional customer service. They helped me from A to Z. I plan on using this store for all my upcoming UHaul needs.
Joe was FANASTIC. My family and I use no other U-Haul Location but this one, EVER !
Good service, friendly staff.
It took 5 visits and over 11 hours of waiting to have my trailer hitch installed properly. They were friendly but not competent.
However, we were charged $7 for a furniture dolly that was not received. My husband called right after he picked up the trailer and he was told that the dolly charge was deleted. We turned in the trailer after hours and annotated that he did not receive the furniture on his paperwork. This was placed in the front door drop box on Saturday at around 9pm. Yesterday, we received an email with total charges. We were charged for the furniture dolly. Why???
This facility needs more parking for those using the storage facility. On our last day though there was water on the floor and gasoline spilled in the elevator.
ABSOLUTELY LOVED STORING WITH THEM. I`VE RENTED UHAULS FROM THEM TWICE, AND USED THEM AS A STORAGE SPACE FOR ABOUT FOUR MONTHS, AND THEY WERE AWESOME!
I am not sure there is anything. The location was a little inconvenient based on where I was moving from, but not where I was moving to.
Also, I picked this location because you open early in the morning which is exactly what I needed. Thx!
Staff was very professional and helpful and even suggested a good alternative that worked better for me. I will be coming back. The only negative is the propane price was a little high.
The U-Haul representative was very knowledgeable, courteous and catered to the customer's needs and satisfaction. I would highly recommend this location to anyone interested in renting U-Haul equipment in the future.
Vehicle inspections are a good thing
Trailer was very poorly maintained. Chains broke and very dirty.
My debit card was charged more and I understand the reason, but it's been 2 days since my rental and my credit is still not in my account! This is upsetting since the truck was turned in the same condition. I can't understand why the credit has not taken place. I didn't have your truck longer than I checked it out for why do you have my money longer than you need?
excellent, quick in and out...the Staff is great.
Got there after hours so I left the key in the drop box. Overall from what I could see it was a very clean and organized location..
Nothing! Very professional organization. Equipment was clean and ready to go when I arrived for pick-up.
I ordered the wrong size unit and Joey was most wonderful, patient and understanding in successfully finding us a proper sized unit. Service was quick,efficientdone with a sense of humor.
I found out after I returned the trailer that U-Haul had put some kind of hold on my debit card. I called the location to find out what it was since I had not been informed that this would happen. I was told it was a deposit and that it had been released. According to my bank there is still a hold on the money. The representative said a manager could call and explain what it was. As of the writing of this no manager has called. The thing that bothers me is that U-Haul put a hold on funds in my checking account without my knowledge. It didn't happen because I have sufficient funds in my account but this could have caused problems if my checking account was always close to being empty. I could have potentially bounced a check and had to pay bank fees because I was not told that funds would be held. This was the third rental that my family has made this summer with U-Haul. My oldest son will be moving from South Carolina in the next two months. I will gladly pay whatever the extra cost might be to rent from someone else because of this situation. I would gladly discuss this with a representative you might contact me. I will not rent from U-Haul Fredericksburg again.
The facility and storage was better than I expected.
Truck ran a little rough but maybe that's the way they all run... other than that, the truck itself was pretty clean and did the job! Thanks!
The manager was accommodating and nice. He guaranteed our truck at the earliest possible pick up time.
This is a review of storage units. I had to tie it to a rental van contract because the system errors out any time I enter my storage unit reservation # (probably because Shemeka cancelled it on me).
Bottom line is I can't recommend this location to anyone, nor will I ever recommend U-Haul to anyone ever again, nor will I ever use any U-Haul service again. I am also planning to move out of my current storage unit in this location permanently as soon as possible and go to a U-Haul competitor.
Rating: -1,000,000 out of 5
-Failure to honor obligations. I reserved a storage unit for this weekend (my second at this location) and they failed to deliver it or anything of comparable value to make it right.
-Surprise policies about storage unit cancellations. These policies are not written anywhere, yet were cited as the reason for cancelling my unit only AFTER I showed up to move in. They were not disclosed in advance.
-Failure to even try to make the situation right. I was told if I want to write off U-Haul for life and move out of this location, that was my decision. So here you go, I'm done with you U-Haul.
-Terrible customer service. No other way to put it. They screwed me hard and refused to make it right. I offered a compromise to make it right, yet I was told by Shemeka (the manager on-duty at the time) that she doesn't control anything at U-Haul.
-I have spent thousands and thousands with U-Haul previously and never had a problem.
-I already have a 5x10x12 storage unit at this location and wanted a bigger unit (10x10x12)
-I reserved the bigger unit roughly 2.5 weeks in advance. At that time, I was certain I wanted the unit. I gave my credit card over the phone assuming my billing would start on my move-in date, regardless of whenever I showed up to do anything with it.
-I told the guy on the phone I have various life situations that make it hard to predict exactly when I could be at the storage location (primarily - 3 kids, a demanding job that I work 70 hours a week, and my wife is pregnant with #4 and bed bound daily with morning sickness)
-I decided to reserve the unit for the last weekend of the month because it would give me the time I needed to plan to get down there, get my ducks in a row, and I would have any of the 3 days to get my stuff moved. I told the guy all of this.
-During this conversation, he never mentioned anything about a cancellation policy whereby I would lose my storage unit if I didn't show up in-person on the "move-in" date. You would think someone describing my personal situation would need to know this info given that I stated my intent to be wishy washy on the date that I was moving in.
-I thought I would automatically get billed and saw no reason to be there in person to start the billing. I was fine if they charged me for the unit starting on the 28th even if I didn't make it down there until the 30th.
-I got a call to my cell phone on the 29th where S
Prompt courteous service. Cost was as quoted. Very clean facility.
Keep doing what you're doing.
Call center tells you one thing but pick up and drop off day another. I spent three days confirming details but those details were not honored at either end of picking up or dropping off. It was a nightmare and it was all because of the Fredericksburg location screw ups
Charged me a second day for turning in at 9 instead of 7. 2 hours and get charged for another day
Excellent service and a great truck I rented, very dependable and great milage, Very Friendly and Professional Service...Thanks for the great service and products....jim kendrick
I had originally reserved a trailer at another UHAUL location but when I went there to pick up the trailer they didn't have one like I had reserved. So much for making the reservation in the first place. But they did help me locate a location that had one adding another hour and a half to the pick up process.
Nothing....it's great we have rented from this location a couple of times...wouldn't go anywhere else.
I always come here; it's the best UHaul location ever!
Outstanding service by all personnel. Excellent facility and equipment. Great experience
The lady that works there is fantastic!
everything is great so far.
What shocked me the most was the ease of returning the equipment. A guy was there to receive the truck exactly as you would at an airport car rental.
Everyone was polite and efficient. Thanks! (Next time it would help if they moved everything for me while I sat back and had a beer....but i do t think they work that way).
There was a little bit of confusion over availability and location, but that all got settled quickly and politely. All the people I interacted with were very courteous and customer-focused. It was a good experience.
Trailer only had tie downs in the front floor area. Needs to have rings in rear floor and also on the sides
The service was excellent and the staff very courteous and knowledgable.
Everything went smoothly. Friendly staff too.
Trailer was a bit rough looking (wheel flare damage and side graphics all faded and peeled). Wouldn't hurt to freshen it up a bit but it did the job.
It was all good. No need to improve. It was my first experience renting a truck. It was much easier than I expected - both to drive - and the entire process. Your system made it easy for me.
I received excellent service.
Invoice shows safe move insurance which was declined.
Please resend a revised invoice
Make sure the 19.95 van rental parking spots are not blocked by other vehicles.
As stated above ...
No improvements that I can think of. Service at both ends was wonderful and exceeded expectations.
Extremely friendly and professional staff. Will always use this location for our moving needs.
The lines were long, but, the representatives did a great job with apologizing and demomstrating one on one service.
Excellent sercvice i mean excellent
Trailer running lights did not operATE properly - staff seemed to be rushed to tend to problem properly.
Overall, I thought the rental cost was somewhat high.
Outstanding customer severe at drop off.
Excellent customer service
Customer service was great! I will this location over and over again. Teri Irvine
Great service from start to finish. Just keep it up :)
The customer service call center was not helpful, they keep me on hold for over 10 min and then hung up with an answer to my question. The call center rep I spoke with was Brionna and she was not helpful at all.
Always professional and on time. They just need help! Lines are very long at times.
Great staff! Everyone we worked with were friendly and helpful even though I had a lot of questions and a number of changes. Honestly one of the best service experiences I've ever had with any company. Thanks for being awesome :)
My reserved truck was not at the location that it was supposed to be when I arrived to get it. After much time on hold with uhaul, another truck was located for me at this location which was quite a distance away. I can not remember the name of the gentleman who assisted me at this location in Fredericksburg but he was polite, extremely helpful, and apologetic for the inconvenience which he was not responsible for!
Customer service on reservation, pick up and drop off was excellent! Trailer was in great shape and pulled without issue! Even tires were in great shape! Thanks! Made the trip even more of a pleasure not having to worry about trailer!
quick and easy; staff was very helpful and friendly. Thanks
I really had a great experience. Quick shout out to Jeannie (sp?) who was efficient, helpful, nice, and informative!
Staff and location of pickup was EXCELLENT. Equipment was not in safe condition. Trailer had dry-rotted tires with lines and cracks in them. I did not notice that until after being on the road.
The personnel at this location were excellent! But We needed the 1 month free storage that was part of renting a large truck and there were no storage space available. Had to pay to store items at the storage location next store. Should not advertise a free month storage if there is NO STORAGE available in the entire city! Storage units should be made available if you are advertising that is part of renting a large truck, but it is simply not true.
Very good, from pick up to delivery of truck. It was a breeze. Great staff.
After making reservation online and receiving a confirmation email, I showed up at the rental location only to find out that I did not have a trailer confirmed. Was sent to another location where I waited 3 hours while another customer unloaded the trailer. This caused a scheduling nightmare for me. Imagine getting a confirmation mail from an airline only to find out that it was a confirmation that they would be calling you later to discuss where and when your flight would be ready. I assumed that a confirmation for a 6 x 12 trailer on Saturday morning at a particular location was a confirmation.
Suggest to remove fine print and make this much clearer to your customers. Please don't mislead me and put me and the rental location in a situation where we both look foolish.
Why was their a problem obtaining a reserved truck?
people very polite my next ren be in this location
At least put a sign up or let people knw u dnt have any units available and better wrk on the truck missing screws and it make noise as u. Drive it
You did a great job. Friendly and efficient staff. The whole process was very easy and pleasant.
When returning the truck, the signage said to stop and the attendant would meet me to check in the equipment. After waiting 10 minutes in the heat, I finally had to go inside and find an attendant to complete the transaction. High marks however go to Brittany for her customer support in helping me reserve the vehicle initially. She was extremely helpful and even commented on how much she enjoyed her job.
can`t say enough about choosing Uhaul yes to all questions listed.Joey was a pleasured to have worked! he a keeper,for sure. m,Y first time moving at age 78 it was great working with your company.
My experience with Catherine was amazing. She walked me through the check-out process and her attitude was the best I`ve encountered while at U-Haul. I would recommend her and U-Haul again and again.
The unit does NOT have convenient access. No drive up load/unload. Moving items through a maze of hallways is NOT user friendly.
They are very busy, need more front desk help. If they are busy when you call the phone gets transferred to another location. The other location does not give as good customer service as Plank Road.
It was always clean and staff was always very helpful
Staff was very friendly and helpful every time I had contact, whether in person or on the phone.
The employees especially Ms. Kat were more than helpful and accomodating. I truly appreciate their kind words and willingness to help! Kudos!!!!!!!!
The staff is very attentive and caring. That means a lot when people are in the middle of moving, storing, packing and unpacking. Thanks so much
Little over priced when compared to competition and rate raises are not warranted.
Facilities well organized, bright and welcoming. Staff was friendly, professional and knowledgeable.
I closed my storage locker and the young man who helped me was very nice,it seemed to be very quick and efficient.
I had a wonderful experience with this facility. Every interaction was professional and the staff was always super helpful and accomodating.
Took 2 hours to have Uhaul release Uboxes to the moving helpers booked through Uhaul or to my family. Though incredibly frustrating, besides the hold-up, all was good on the packing and returning side
Extremely nice young lady that helped me and extremely clean and new-looking even though I know it`s been there for years. Great job guys!!!!
Melva and Joey were awesome they gave me the best customer service ever. I had no idea what size truck or storage unit I wanted they helped me out so much.
Staff were very friendly, helpful and professional.
Good experience. Fortunately I was able to get my things out of storage before the rate increase. Access to stairs would be helpful.
My experience was excellent, my first contact was very helpful.
Jeremiah was very helpful and also had no problems in assisting me with changes I had to make.
His customer service was excellent.
The young woman who helped me was AMAZING not tall, full of energy - I wish I remembered her name!
A well run business with great people!
not all staff was or is friendly..
great storage experience.
I have dealt with the U-Haul Staff on Plank Road numerous times with trailers with great results, so I wanted to use this storage facility.
Service was simply the best.
Thank you Joey your helpfulness and your courtesy.
The staff that I dealt with was wonderful. Made the whole process quick and easy.
Staff very nice, just wish storage is 24 hour access
This was a great experience we did not have almost any issues the staff could not handle. Special thanks to Andrew and Crystal they were wonderful.
Everyone I interacted with was helpful and friendly. I got exactly what I needed promptly and precisely. I will definitely use them again and recommend them to others.
Very professional and extremely clean - thanks!
Very nice facility and staff.
The facility hours were really non conveinent
Really great place to do business.
We needed storage for our household items on short notice for a temporary move. The facilities were clean, the staff helpful nice, and everything we needed was available. A great experience!
Everyone there went out of their way to be pleasant and helpful. Wonderful. If I have to store anything again it will definitely be with U-Haul.
Items well protected. Would have liked to get into unit earlier in morning instead of waiting til 7am, but overall happy with unit. Price was good. Staff needs customer service training.
Reservation was made...but when i called, it was at another location. When i got to the new location...the eqipment was not there.
I had an auto transport and got stuck a few miles away.
I would rent another storage unit from this facility.
Andrew helped my wife and I out in the most positive and courteous manner possible. Ver professional and knowledgeable.
It wall went smooth and easy!
The staff were extremely rude and unprofessional. After the experience I had with this location I will NEVER use your company again.
Great price for a interior storage locker.
They were flexible and helpfu. Thank you so much.
The staff on Plank Road in Fredericksburg, VA were the best! Thank you for all you support!
Horrible experience. Lack of communication and greed.
Great staff, very helpful and accomodating our needs
The staff were friendly and very helpful!
The staff members were always there to answer any questions and very respectful. The facility was always clean and card access to our unit was never an issue. Would recommend this facility.
This is the third year we have used this facility. They are professional, clean and safe.
the staff was as good as they come
It was a confused and muddled mess and still my boxes arrived with leaves an dirt tracked inside them. Customer service was terrible. It seemed no one communicated.. awful experience
It was a confused and muddled mess and still my boxes arrived with leaves an dirt tracked inside them. Customer service was terrible. It seemed no one communicated.. awful experience
Superb. Great customer service, very friendly and helpful.
The box is a lot smaller than we had thought, the cost might have been comparable to the POD as the Pod is larger, next time we will look closer.
Very well run - professional staff - temperature very constant - extremely clean.
This service was horrible. I was lied to by store representatives. The general manager Anderw Williams was inexcusably rude and unaccomadating.
This service was horrible. I was lied to by store representatives. The general manager Anderw Williams was inexcusably rude and unaccomadating.
A simple, easy and cost effective way for our move from Virginia to Florida. U-boxes are great !
Simple process and very cost efficient.
The idea of UBox is great. My reality was repeatedly given bad information, being overcharged it didn`t leave here for 16 days. EXTREMELY upset about $350 overcharge. Please call so can be resolved.
Very good, clean, and accessible.
My exbox 360 with controller was missing between storage and loading. I don`t know it was until I got to my new home in pgh. pa.
You operate in a disreputable manner and obviously don`t care why with your 200 character limit.
Andrew and his staff were very professional and a pleasure to work with
I wasn`t pleased that I didn`t get the 24hr access that the website told me I could getAND NOT FOR AN ADDITIONAL FEE
Adequate facility,and superb customer service from Sarah!
Jeremiah was very helpful and knowledgeable.
The staff was very friendly and knowledgable
Excellent customer service - friendly, knowledgeable, and efficient in their process
There need to be more clerks at the registers. There has been more than one time that we`ve had to wait several minutes for a clerk to help us handle a transaction.
What a pleasant experience...to store
our daughters belongings is such a safe, clean facility!
Thank you for all the assistance that you have provided over the last two years.
I called several storage companies first, they were all more expensive and the representative sounded as if I woke them up. Uhaul was open and ready for business early and very friendly.
It would be nice to have longer full access in the evening. The staff at this facility were the BEST. The Arizona phone service was useless!
I have nothing bad to say about this facility. I wished they were open later in the day on a couple of occasions, but everyone has to go home sometimes.
Nate was very patient/understanding. I was ready to leave I felt the manager had been very sarcastic to my question about a 10 x 10. Nate`s attitude save the day, he desrves a promotion and a raise.
Very Good service and facilities were in accordance to uhaul standards
The Customer Service was the best everyone was so nice. The owner was the best and was extremely helpful he should get an award for being at his facility on a Sunday when he could of been off.
The service was excellent. I had great experience.
My U boxes were delivered late to Fredericksburg and I have yet to receive a call back from management.
I am very pleased with the UHaul services I received. Well Done to your staff!
They were friendly, courteous, and packed a lot more than I thought they could fit in the U-box. They got the job done quickly. I would recommend this person to help.
kinda creepy when i was there alone
very good experience with the storage.
I was very satisfied with the service. Staff was most helpful whenever I had questions.
wonderful and helpful employees
No prior notice the size unit we rsvd was not available second floor, sub 2 units in musty basement, no security gate, charge for after 7pm access, originally told 24 hour facility.
Friendly staff, did great job explaining site and did not push up-sell for additional features but offered all politely with explanation.
Excellent facility and very responsive management and staff, I will happily recommend to friends and colleagues
Good cooperation all round from upbeat service employees and the Manager.
Using you some more as a result..
The staff didn`t have my u-box ready and I waited over an hour for them to figure out where it was.
Since my rate was raised from $50 to $70 you would think that you would be able to afford more than one person to run the front desk. Waited nearly 30 mins to speak to an employee at the front desk.
The staff was very nice and courteous.
I witnessed two customers publicly humiliated at the front counter by staff. Staff and owner need to be more curteous and helpful in explaining services and policies.
Nathan was very helpful and a great job going over the paper work the unit and all the services.
Friendly staff. Prompt service. Clean facility. Would definitely recommend to friends and family.
Great experience and would recommend to friends that need to move themselves. Anthony is superb, very professional, and customer service oriented...best U-Haul employee I have ever dealt with.
Excellent Customer Service !
I would like to thank Andrew Williams for helping make my first experience with U-Box a great one. He has single handedly guaranteed U-Box will be my first choice going forward.
The Manger ANDREW WILLIAMS refuses to deal with customers, Always Messing up our ACCOUNT, Facility is worst run business I have ever dealt with, WILL NEVER USE any U-HAUL service AGAIN EVER,
The facility was top notch. The manager arrogant all of the african american employees on site were helpful. I was a little disappointed that you prorate partial monthly usage
Not enough characters to explain all of the issues! UGH!
Only neg was one bathroom needed maintenance
Wonderful facility , the only negative was the entrance door - the change in floor height makes it difficult for cart maneuvering. Perhaps a retro-fit for a smoother transition.
Have used this facility on several long/short term occasions. Will use it again in the future. Have also referred several people who have used it!
The staff was very friendly and helpful. A great place and would use again if needed
Not enough carts for the number of storage units. Often carts were unavailable on weekends as people were using 3+ carts for their units.
Excellent facility and staff!
Owner Andrew I believe was very helpful. Nice to see a store owner who actually puts in hours working rather than just sitting behind a desk telling others what to do.
Very helpful,great storage facility
the u-haul storage space was very clean and well maintained
Thank you U-Haul. My experience was great. Your staffing we`re such a big help.
I would recommend this Uhaul storage facility to friends.The staff was extrememly helpful.They helped make my move less stressful. Thank you for your wonderful service.
Office staff took care of every need that we had. Even helped with a table.
Staff was very helpful and friendly. I am impressed with the cleanliness and convenience of the facility. I`m very glad I chose U-Haul. Thank you!
Our experience with you was superb!! I cannot say enough about the cleanliness, friendliness, accessibility, and security of your facility.
every part of the experience and the facility was excellent.
Friendly and helpful staff!
People friendly and helpful, good price on unit
very friendly, patient and helpful staff.
A few of the staff were extremely rude. Also, late fees are extremely outrageous. Glad to be done with the storage.
My wife made a reservation over the phone. I was told she would have to be there to get the unit. If not for Chey polite and respectful, you would have lost a customer. Her supervisor was not.
The guys at fburg location were great. Trying to originally book on the phone was a terrible experience, order was wrong multiple times.
customer service agents were very poor,had to redo 3 times. Didnt inform me that the rate would go up $20 by switching locations,original pickup location was unavailable/uhaul error. Ryan was GREAT
Never had a problem with entry into the bldg. or bugs etc. I had the this unit for 3 years and I still have one more until. Great Job.
I really like the storage unit. The only hard part is after the hours fitting in the smaller door.
Ryan and his team were AWESOME!! I will definitely be recommending them to anyone I know who is moving. Very glad I chose them over the competition!!
Rude, and lazy staff more concerned with themselves than taking care of customers.
I felt a little sad checking out. The staff has always been so nice to us and the facility is in perfect condition. It felt like home. Thank you.
Very Happy with staff, patient,friendly with great personalities. We joked about football teams. Thank you for caring.
Ryan should be commended. Excellant employee....GIVE HIM A RAISE.
loved the lowered drive up bay so the ramp didn`t need to be extended
Excellent staff and facility at the rt.3 location.
Site very clean and well kept. Well lighted and security seemed good. Even bathroom was spotless. Would definitely utilize again. Market to UMW students.
It was expensive on a monthly basis, but convenient and clean and well run. I would come back, if I ever ended up needing storage again.
Staff could be friendlier but otherwise it was great, it was Sunday after all!
My experience was a good one.
thank you for your help. all the reviews on how friendly the staff is was right on. The only thing I would recommend is for you to buy back the old locks so they can be re-used.
Great experience. Great people.
the facility was clean and well kept..they were very thorough in his explaining the avialability of unit to us, the security of the building and unit. He was very curteous and helpful.
The overall level of customer suppot was outstanding from start to finish.
Staff were always quick and extremely helpful.
I really liked it because it is indoors and the staff was very helpful and friendly.
The no pro-rating rule sux...
only thing i would have liked changed was 24 hr access to facilities.
thank you easy quick and reasonable pricing
We had mice that came in the storage unit and chewed on our things.
My only problem is that I vacated the unit one day after autopay and was unable to get any money back so the unit sat empty for a month.
Splintered box, additional fees, incompetent staff, timely, frustrating and costly-especially since we did all the grunt work and transportation
Nowhere was it specified that first floor units are not climate controlled. While we were unloading a security alarm went off for about 10 minutes. No police or security people came
Except when the basement storage area flooded in 2011 everything has been fine
Very impressed with this store!
Jeremiah was very polite and helpful getting things set up
Great experience. The best UHaul dealer I have used. Thanks!
This is a very nice facility for storage. The storage area is VERY clean. The personal are very helpful. I would recommend it to anyone looking for a storage unit.
Thanks. If I ever need storage again, I hope you`re available.
Excellent service when I initally rented the unit. Very responsive and helpful staff. I would recommend and use this facility again.
Misleading web page and horrible hours
No indication on the website of increased cost for advertised ammenities like 24 hr access.
The only comment i have,is that their hours should close about or shut down at 10pm,7pm is not convenient to me,other then that everything chouldbe very good.
Agent could have been more cordial and less mechanical. I got the feeling he didn`t think I was important enough to show a friendly attitude.
Litle upset that I was only 40 minutes late and was charged an addtional $40.00. Seems that there could be some discretion about that charge under several hours.
Thank you all for all of your help!
Staff was very helpful and friendly
The process was quick and easy.
You guys were great!!! Wait time was the only issue, but I understand that you guys are high in demand :
Paid for a month. Only stayed a week. A pro-rated amount would have been nice.
When I leave my Credit Card to reserve a specific floor/space that is a contract with Uhaul. Upon moving in the following weekend, the floor/space was not available. Don`t tolerate this practice.
The staff at this facility are top notch and always courteous and willing to help. They helped me when I had a difficult circumstance. Would use UHaul again based on my experience.
The staff were very polite helpful! I would certainly recommend Uhaul to friends family!
Very good, friendly staff.
My unit was rented to someone else before my month was finished. I had planned to use it if necessary for another month. It was assumed I was finished without confirming with me first.
Nice facility and friendly, helpful staff.
I was very happy with the level of service, and the staff was helpful and very friendly.
Beautiful facility, and it appears secure and safe. The staff have been very helpful. Thank you!
Service was good and staff friendly. Overall experience very good.
Excellent service and facilities. Thank you!!!
Jeremiah was very helpful, patient and informative. He answered all of my questions and took good care of me.
Overall okay but was dissapointed when A. My unit only has a 5 ft door so it is extremely dark there is no power anywhere
First time using Uhaul storage. Facility was very clean. Staff were very nice and helpful!
It would be much more helpful if the hours were at least til 9 pm. 7 on weeknights is difficult for work days with traffic.
We only needed space to store my mother`s belongings until we could go through everything and it took almost a year!! Excellent service during that time!!
The service was prompt and quick
GREAT PLACE TO DEAL WITH AND WOULD USE AGRAIN!
very good and all off the above.
Exceptionally helpful management w/Ryan. Clean as a whistle whatever that means...a VERY GOOD experience.
It was a very good experience, for what I needed for.
I just want to say that the experience was overall good. I am very satisfied with this uhaul place. I am relocating from another state and they were very understanding. Thanks
Very impressed with staff, especially Ryan who was very friendly and extremely helpful!
only used for 2 months but was fine
It`s the best storage place I`ve EVER been in! Thank you!!
Great service and facilities
The staff at the Plank Road location in Fredericksburg, Va. is excellent. It has a family run business feel.
I was not given the unit for which I had a confirmation, but got a downstairs unit instead. I think reservations should not be confirmed unless there is a unit available.
I loved my experience renting here. Missy was always very helpful and provided excellent customer service. I will definitely use them again for my storage and moving needs.
Recommend to have longer hours for people who have real jobs. Next time I look for storage, I will take into account time facility is open.
Overall is good. However, it took me at least 10 minutes to see a representative. Many customers, few representatives.
Great experience, wonderful facility.
Everything was great except, the temperature in the facility was supposed to be between 45 and 85 degrees and it was breaching 90 and rising.
Disappointed - turned in the keys 2 days into the next months storage we couldn`t get a proration or a refund for the difference. We had to pay the full month even though we only used 2 days.
Everything was great and the stuff is friendly, nice and very gentlement.
I use your facility for three years on and off, enjoy it 100%. Pamela Grayson