Customer Reviews for U-Haul Moving & Storage of Harrisburg

Rating:

3.0

People there were very helpful! Great service!

Rating:

5.0

The only thing I can fault them on is they didn’t give me the closest drop off. Pass two other U Hauls on the way to the drop off that was assigned to me and 5hey all were nicer then my drop off point.

Rating:

5.0

The service was excellent and Nicole was very personable.

Rating:

5.0

Nothing. Staff was wonderful, polite, and knowledgeable

Rating:

5.0

Nothing all good

Rating:

5.0

The installation was very quick. Took only about 35 minutes on a 2024 Honda CR-V. People were very friendly and responsive to questions.

Rating:

5.0

This experience was absolutely wonderful from start to finish. Highly recommend, and the price can't be beat!

Rating:

5.0

Very fast check in and out, excellent personal

Rating:

5.0

Keep up the good work!

Rating:

5.0

All good. Nothing comes to mine.

Rating:

5.0

I am a happy customer. Rented moving van by stopping by and reserving. All Uhaul prices and procedures were explained clearly. Picked up van on date requested and was able to drop van off the night prior to scheduled due date.

Rating:

5.0

Dave, I believe is the managers name always does a great job. He was the only one there today on 4/09 and was very efficient and as always polite.

Rating:

5.0

rent here all the time always a great experience

Rating:

1.0

Personnel was very rude, made backhanded comments to questions I had, and was generally unfriendly. Dave seemed to be having a particularly bad day.

Rating:

5.0

The lady there was helpful and efficient.

Rating:

4.0

I would like to get the name of the person that bought my unit

Rating:

5.0

Very friendly. Everyone was super kind. It was close to their closing time, but they were as friendly and as kind as if we had walked in at noon. This is my second time coming to this location and I will never go to a different Uhaul. Everyone is super nice. 10/10 would definitely recommend.

Rating:

4.0

Had tech problems / slow device.

Rating:

5.0

Friendly and helpful

Rating:

5.0

Don’t change anything!!

Rating:

5.0

the best

Rating:

3.0

Ramps that slide out for the smaller box trucks. Give me a price cut because of how often I rent the U-Haul trucks. I should get a discount. On top of renting the trucks and vins often, I rent storage units through U-Haul also.

Rating:

5.0

Fantastic service. Professional staff.

Rating:

5.0

Quick drop off and very friendly!

Rating:

5.0

Superior Service, Frendly, Competent, Attentive All that with a smile.

Rating:

5.0

Manager was very helpful and friendly.

Rating:

5.0

the staff here is great I rent alot from this location, they are always helpful, polite and easy to work with. I live close it is always a great experience. thank all of you

Rating:

5.0

Staff was great friendly helpful and accommodating. Thank you

Rating:

5.0

Love it

Rating:

5.0

Customer service was professional, Highly efficient

Rating:

1.0

The owner was rude.

Rating:

5.0

My hitch was installed quickly and the assoc was a pleaser to work with!! I only use U HAUL! I do recommend U Haul to anyone in need of their service.

Rating:

4.0

Only negative is they did not do a walk around to look for damage. When I got home I had an email stating to inspect the unit before I leave, When I tried to access the site I could not.

Rating:

4.0

Very prompt service.

Rating:

4.0

Everything and everyone was gteat

Rating:

5.0

thanks

Rating:

4.0

The staff is friendly, but short staffed. The computer was down (interestingly, it was down the last time I used U-Haul). They were able to access things from their phones. I am used to waits and issues when going to U-Haul. Again, not the people, but the organization is a problem.

Rating:

5.0

When checking in it would be helpful to give a reminder what the clearance is on the truck being rented. I know it seems like the obvious but those of us who are not truck drivers just are not thinking about that issue.

Rating:

5.0

Super friendly and helpful

Rating:

5.0

If I need a Uhaul, this location is the one I always choose

Rating:

5.0

No suggestions to improve the team was quick, polite, and helpful both picking up and dropping off.

Rating:

4.0

This location does not come up in a Harrisburg search. I know it's there and that is how I found it online. These guys are really good to deal with and they deserve to be put out there more.

Rating:

5.0

Sales associate was efficient and super helpful.

Rating:

5.0

A very helpful and knowledgeable staff

Rating:

3.0

Improve the check in/pickup process.

Rating:

5.0

Being able to do everything on the app was easy and much appreciated

Rating:

4.0

The lady that helped me was top notch customer service

Rating:

5.0

Very prompt service!

Rating:

4.0

This U-haul location was good. The owner was helpful, equipment worked well and they had what we needed. The U-Haul app is a nightmare. I could not check in to pick up my rental because the app kept crashing. When I brought the vehicle back and began the return process (again through the app due to being after hours) I would get almost all of the way through taking the pictures required for rental return and the app would wipe them all out. This happened no fewer than 8 times before the app completely crashed and now that truck reservation cannot be found on my account.

Rating:

3.0

The unit has snow on it I had to clean it off my self and then load car on. And on my way to my location I had a blow out on the trailer. Tires going out can not be helped but was on the side of road for almost 4 hours of my time was to long. There was other uhaul places with in 7. Miles of me with a car hauler there should have just brought me a different trailer

Rating:

5.0

Great customer service!

Rating:

5.0

No issues. Just needed an enclosed trailer for a few hours and the costs were very reasonable and the staff very friendly. Easy in and out.

Rating:

5.0

Very good experience for local 3 hour rental.

Rating:

5.0

Great service

Rating:

5.0

I'm grateful for the excellent service your team provided from move in to move out, and for the safety and security of the facility.

Rating:

4.0

Staff was friendly, very knowledgeable. They took the time to explain everything to me, sometimes twice! Lol! They were great when we returned everything as well. And explained again how to access my storage unit.

Rating:

5.0

I appreciated how helpful and kind both Mike and Darlene were during the process of renting my storage units!

Rating:

5.0

We used the facility for several years. Our products came out in great condition.

Rating:

5.0

Place was very helpful, had free storage for month after arriving. They accommodated my needs, accepted my trailer and storage return with no issues.

Rating:

5.0

Everything was how expected

Rating:

1.0

When I told staff I was moved out they continued to charge me for 7 more months

Rating:

5.0

Every person that this facility was very helpful

Rating:

5.0

The floor in the unit was not good, cause I had put something’s on the floor and ruined my furniture

Rating:

5.0

Kenny was helpful and very respectful. Went above and beyond for me even when I changed unit sizes. Very friendly guy and highly recommended from me.

Rating:

2.0

The unit had a wasps nest and I was stung by a wasp which I am allergic to and to be medicated quickly. I removed my credit card and it kept taking out charges instead of the card I replaced it with. Then I rented a truck several days before moving all belongings out of the unit and we returned the truck only to receive a letter saying we were late with our storage unit which we had alerted we moved when we turned in the truck.

Rating:

5.0

Very helpful staff, very friendly.

Rating:

3.0

There were no signs indicating location for the garbage bins.

Rating:

1.0

I prepaid for 4 months and moved out before the 3rd month and they did not give me my refund for the last month. Don't ever pre pay!

Rating:

5.0

Shawna was friendly, and efficient. She made the quick visit a great experience

Rating:

5.0

You have the best store manger ever shawna is excellent, went above and behond to help me with my move.

Rating:

5.0

All the staff were wonderful to deal with and very helpful in answering any questions. Although they were sometimes busy, I was always greeted pleasantly and professionally.

Rating:

1.0

Overpriced on storage and uhaul truck rental.

Rating:

5.0

Move-in experience was great! Ethan took care of the issues with first storage unit. Very helpful in making this a 5-star experience. New storage unit met my needs and then some; highly recommended.

Rating:

3.0

I was very disappointed in the dimensions of unit 1261. Due to an 2' x 1' outcropping on back wall along with wooden crossbeams along the top. It is at best 4' x 5' x ~6.5'. This is not a dispute; rather, an observation about misinformation in the unit description. I expect a call from representative to correct this issue. Three stars as average for move in ease vs. not as stated in description.

Rating:

1.0

Tried to charge me for free storage lost the reservation how do you get to smaller rooms

Rating:

5.0

Ethan was very friendly & knowledgeable. Very excellent service.

Rating:

5.0

Everyone was very helpful! Madyyson went above and beyond to assist!

Rating:

2.0

Was never given a fob the alarm goes off but no one gets alerted Could just open door to area and anyone could walk into area, not secure at all No one answers phone at office Took over 2 weeks and then finally had to go to close out order No one returns calls

Rating:

5.0

My only issue was that my storage facility was not available externally, but that was just a misunderstanding on my part. It was clearly labeled as interior, so I don't know what I was thinking, but I will know in the future!

Rating:

3.0

The experience with the storage unit was excellent. The move out experience on your website was horrible. Every time I got done with the process, the final screen would say my session had expired. I tried using the chat and after the tech read my problem, she disconnected the chat. I verified I was still online so internet was not the issue. I tried from both my cell phone Via cell tower and my laptop via cable modem. I finally had to go to the store in person to move out.

Rating:

2.0

The two gentlemen at the counter were unprofessional like they didn’t really care! And the card reader system didn’t work. Paying $170mo for storage You would spect a nice customer service!!!

Rating:

5.0

Only issues was that every time I opened the units door the alarm sounded. I assume my card was not reading as it should. Not a problem for me, if an alarm sounds, does anyone come to investigate?

Rating:

3.0

Pass card did swipe at test but failed at storage entrance. Alarm went off at opening of unit. With that said no one came to see why alarm sounded?????

Rating:

4.0

Seem to have a pest issue at the end.

Rating:

3.0

Didn't like that I had to pay for a lock from you when I was told I could use my own lock.

Rating:

5.0

The facility was a great place to store some boxes and other items while moving in to my new house.

Rating:

1.0

The "men" who worked in the office were rude and condescending. I will never rent for the U-Haul on Allentown Blvd again and I wake sure my friends do not either.

Rating:

5.0

My service was excellent and appreciated the assistance I received.

Rating:

4.0

Nice guys! Prompt service!

Rating:

5.0

Easy and convenient. Janie

Rating:

1.0

Resolve? Try to reach them. Rented a storage unit. Load in. Door bent. Lock won’t fit. Call only number given. Back thru call center. Who sends a message. I wait. Workers. Rude. Idiots.

Rating:

5.0

My overall experience was very professional, yet friendly. Everything staff member I dealt with both in Toms River, NJ and Harrisburg, PA were very knowledgeable, helpful, they went out of their way

Rating:

2.0

I believe I was robbed! I was told I would receive a refund by the staff. I should have received a pro rated refund for usages not used. The staff needs to keep their communication straight.