Customer Reviews for U-Haul Moving & Storage of Hazelwood
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Hazelwood
well-managed, exceptionally clean, super security!
I have been here before. Always friendly and helpful. The return was very quick.
These comments are directed to "Reservations and Scheduling". The reservation was made on 12/9/14 for a 26' truck for 10 hours with pick up at 1800 N Hwy 67, Florissant, Mo on 12/14/14. On 12/13/14 I logged in to the Express On-line Check-in at 3 pm and saw that the order had been changed to a 24' truck for 8 hours without notifying me. I called and was told that a 26' truck was not available at that location and was offered one at 8961 Dunn Rd in Hazelwood which further away which I accepted. Had I elected not to use the on-line check-in and review the order, I would have been presented with a surprise at 9 am the next morning. I'm appalled that you would modify my order without notifying me. This does not seem to comply with your guarantee "When you make a reservation, we guarantee to provide you with the equipment size, location and pick up time, as agreed. Should you not receive the equipment size, location and pick up time you agreed to, U-Haul will pay you $50."
Rear cargo area leaked a lot - a dry cargo area that keeps boxes dry would have helped. Truck ran great, but was pretty beat up, but everything worked ok.
Most of the staff was unfamiliar with u boxes. We had to wait for certain staff members to help. The staff we did have were exceptional.
Satisfied with service received.
not have to pay for four days of use on a trailer if I only use it for one day, not matter the distance.
For my comment call Derek at 314-921-7504
You need more help at the desk on weekends so that one man does not have to run inside then outside to help customers. Way too much wasted time makes customers wanting to do business elsewhere.
There was only one (1) customer service agent at the location and this caused a line-up to develop and consequently slowed down the service rate.
Keep up the good customer service
only problem was the truck interior smelled like someone had been smoking a lot in it previously.
Only issue I had was.....I request some pads and a hand dolly and it was told to me that it would be on the truck. Well it wasn't. Although I wasn't being charged any extra.....it made the move a little more difficult then I would have been. It was just one of those things that was disappointing and left you wishing you had a better experience.
I have rented vehicles from this site several times and have truly enjoyed the experience. Their customer service is excellent and they exhibit tremendous professionalism. I would recommend this U-Haul location to others.
The manager was very rude and overcharged me for gas. I plan to file a bbb complaint Monday.
the rental started at 39.95 and i stayed in town and it still cost me over a hundred dollars. that doesn't seem right. and i had the truck less that 24 hours
The service was excellent
Improve when return the vehicle and not have the customer waiting.
Nolan has assesed in cutting locks off my unit, to a unauthorized person stealing 55inch t.v., 35in t.v., bed matress, shoes, x box..
Noel was awesome, give him a raisr,
It all went like clock work! Thanks so much.
I received excellent service. The Van I received was clean and well maintained. Everything was explained clearly and professionally.
Very Professional Employees. Great Service
I travel a distance to this location. They are always professional and you are not waiting for long lengths of time. I there is a wait the customer service reps acknowledge your presence, Great group of people.
The process is way too long! What should have taken 15 minutes lasted nearly 45! New kid on the computer didn't know how to do the process and was unfamiliar with all the equipment, WHICH is somewhat understandable, but 45 minutes??!! IMPROVE THE SYSTEM!
We just had a few problems with some of the staff. Don`t know if we will recommend this location or not.
I think you need to give Ben a raise! He was helpful, knowledgeable, friendly, and made an overall daunting experience as pleasant as possible!
The trailer leaked and I was told that it might leak. It was the only trailer of the size I wanted to rent. It rained all 3 days. Because I knew it leaked, I put plastic over the stuff that might get wet. It would have been nice to get a discount on the trailer.
Noel and his staff were friendly and professional.
ran great. also rode very well an better gas milage than I expected
One of the associates, Benjamin went out of his way to get me on the road quickly.
Robert..assistant manager exceeded my expectations. ..EXCEEDED THEM...THANKS FOR PHENOMENAL CUSTOMER SERVICE!!!
Worked very hard to make everything smooth. I really appreciate all they did.
I think the defroster plastic vent was hitting glass making a very loud popping/banging sound. This occurred even on smoother roads. Bring ear plugs just in case you get a truck like the one I had.
The service was outstanding and workers were very kind and helpful if i need u-haul again i would use this location
Your agent could lean how to explain his self a lot better he asked the persoen who was helping me for his phone# we thought that was strange when we ask why that when he said it's required by the company and by the way I only have moble phone like a lot of folks
Nothing, I needed a truck at the last minute. I came in and got fast, friendly, and speedy service. Thank you so much for helping me with my move. I will definitely use you again and recommend you to others.
The employee on the phone that helped me was great, the guy who checked our van back in was great but the guy who checked us out was not. Argumentative and NO customer service skills at all. I explained to him that I called in and had answered all these questions, that I brought what I was told to bring, that I was quoted a price that included 130 miles which was 20.00+ lower then his. I then explained to him that I checked in online. This guy was pushy, frustrated with me and overall, unpleasent. I realize he is quoting the rules but I am quoting the representative. So why am I being treated like the enemy? Was not happy with the guy and thought about leaving and taking my business elsewhere but I needed the truck and I have used this location for over 15 years for my rental needs. I chose to assume he was having a bad day but if he had waited on me on sunday with that same attitude I would have been very unhappy.
Crew was very knowledgeable and helpful.
Thanks for making my moving experience easy.
Because it was a hard, difficult situation.
Needed power steering very hard to drive. Majority of the time I could/did not wear a seatbelt because I wa s constantly chocked they would lock and not allow any adjustment or slack.
Safety is the major concern for after-houir drop-off.
Long wait time when picking up the truck.
Have the trucks out and ready for pick-up.
The truck felt like it need a front wheel alignment, basic maintenance should do the trick.
Very efficient operation!
I would definetly recommend to others, staff was helpful courteous.
Staff was always helpful & courteous.
The only complaint would be during the weekends & busy times of the month have additional staff other than that it was great!!
Very easy. Very friendly staff.
The staff is knowledgable and courteous. I marked average because they did not have enough staff for a Friday and we had to wait over a half an hour to check in.
It provides very good service.
one of the workers locked my son and cousin inside the gate and left the premises.they hade to climb the fence to get out! Unacceptable!
it was a pleasant experience
Customer service very nice.
Excellent service and equipment.
We rented a 9 foot cargo van and it was almost brand new. Ready for us when we arrived, on time, clean, and a very easy return as well. Overall a very good experience.
Please make sure to adhere to the special rate that the customer agreed to at the time of service. Also, make sure the correct amount of money is charged to the customer's account.
Customer service was great and my 14' truck was as expected. Great location and great workers!
The facility itself was immaculate. My issue was the manager was very unpleasant in his communication.
Noel was vary friendly and helpful
Great place to store your stuff. Friendly helpful staff, clean, well lit and safe at night.
This review form is now topping my list of things you need to fix. I`m supposed to guess how many keystrokes makes 200? Self-serving questions... Train your people and fix the online reservations!!
I had a real problem with rats and/or mice in my storage. It was disappointing to find out that z insurance i had been paying for did not cover this issue.
I used your facility for 3years a lot of my things had water damage.
Scott and his staff was extremely nice and accommodating to me. They worked with me and made an experience that was life changing for me easy. I really do appreciate them for all they have done.
Great Place to Store your stuff.
did not like the fact i had to pay full months rent and i was not there for the whole last month i paid for 136 moved out on the 15
Very good customer service. Always nice and helpful. I would use the facility again if needed and I have always used Uhaul and and will use their services if needed in the future.
When I arrived Scott helped me right away,they were very friendly and helpful.
You have a great staff and facility. Thank you.
Horrible Customer Service..Do Not Return Customer Calls for weeks at a time.
The general manager Scott was very friendly and helpfully getting everything set up for us he did an excellent job providing service
Scott the manger was amazing and really helpful when I needed it the most.
Customer service was great i talked to Robert the assistant manager and he was very helpful and nice to me. I would recommend this place to anyone,
Great place to store your stuff.
Very professional and pleasant staff.
From the person that signed me in a year ago to the person to signed me out yesterday. Thank You!
This was my first time renting a storage unit. A positive experience.
Great Service. Clean Facility.
Scott and Steve helped fix a botched online reservation and saved my cross country move!! GO TEAM!!
It was great. Manager was nice, friendly and cooperative
will i be receiving a credit for the partial i payed but am not using the unit?
The guys who came and delivered my U Box were super friendly, on time and efficient in unloading everything. I didn`t have a lot but they were very nice.
i enjoyed my storage experience.
I was satisfied . I utilized their service for 2 years. I left my unit unlocked received an email notifying me that they secured my unit with a new lock . That`s customer service.
The staff was very courteous and helpful.
I was welcomed and treated very well. They went out of their way to make sure I was taken care of and had no problems or questions unanswered. Great place with great people.
very much willing to help in any way
Staff was very friendly and helpful answered all my questions. The lighting need to be reset to provide more time to get in unit and get items out. Great staff would definietely recommend to others
good experience for the price
I have used several other facilities over the years and have felt that the storage areas were not as clean as others I`ve used.
Utilized rental storage unit as a moving holding area for a few months. No outstanding positive or negative experiences.
My 3rd storage locker at this location. They will get all future business on storage, truck rental, boxes, etc.
I have been working with this UHAUL sight for 3 years - getting quotes, renting trucks, storage, etc. They have been extremely helpful and very professional. Scott does a great job!
pompt service and delivery
My U-Box was not delivered.
Why was I sent this survey?
I didn`t notice the rental included 12 pads. Perfect - I needed 11 of them.
Shana was amazing! Uhaul should consider promoting her to logistics and employee training.
Shana was the BEST!!! She was very knowledgable and I would recommend promoting her to recruitment and training!
I have used other facilities and the office space was not quite as neat as some. But the employee who helped us was very helpful and accomodating.
It would be helpful to prorate U-Box rental storage to a partial month. If the boxes were delivered early in the next month, it seems a little expensive.
I loved everything about it but the price. It was very high compared to Pack rat and Pods. But otherwise very nice
Experienced too many difficulties with trying to access my storage. Was given the wrong truck the wrong storage unit. Not a good experience.
Customer service was excellent. Only area for improvement is the access hours. Facility closes at 7 during the week which proved to be a hassle to make it after work when working 2nd shift.
They were really friendly and reliable on time ! Plus very cheap
Moreover,tThe delivery lady was one of the nicest people I`ve met : I recommend ubox!!
Was late picking empty unit back up. Had to call again. I took 5days to pick up --called Tuesday wa still there on saturday
uhaul.com changes. One phone to call for service needed not 3.Group services with the unit price how service changes by time held, miles used, delivery charges.
Shana was extremely helpful and flexible in transporting my U-Boxes to me in a timeframe that fit my schedule. Thanks for your excellent service-- it made my move so much easier!
An excellent facility that is well run and well staffed. Definately a repeat if I am ever in St Louis again and a credit to your brand.
Staff was a great help with moving
Delivery person, Shanda, was wonderful! Very careful and skillful and answered all my questions. She was fast and courteous and certainly made me comfortable that I had used U-Haul.
I picked up the U-box, it wasn`t delivered.
Required follow up to ensure everything was shipped to
Takoma Park, MD. Staff very friendly and helpful.
My experience was poor at best. When I called to reserve 2 units I was hung up on at least 5 times spoke to multiple reps and after all of that I was given inaccurate information. I canceled my order.
Unreliable lighting due to timers.
Unreliable lighting due to timers.
Would have liked to be told that the U-Box was going to be on a trailer due to the holiday. I would have had it delivered earlier so it was not on a trailer that could be easily stolen.
Ryan was especially helpful tell him j213 said so thanks
Was more expensive smaller than expected
Employees were very good.
The staff was very professional.
Very helpful delivery person, and good phone contact Scott
Very helpful and rresponsive.
The help and information we received at the Hazelwood, MO facility was excellent. We had every concern answered. Shana was the best.
Button on second question does not work
Excellent customer service, convienent, clean. Staff awesome and very helpful.
The staff was very kind and the driver that dropped off the box was superb! I have no worries.
Manager was very nice an accomodating.
I never rec`d my 20$ credit for setting up auto pay on my acct. I was told on several occ that i would get it.And did`nt get it.
The drop off delivery was very good. Items have not been scheduled for shipkment as of this date.
The system was effecient, cost effective, and worth the experience. Thanks
Awesome and kind. Very helpful!!!
I appreciated the on time delivery, friendly and competant forklift driver, and U-box in pristine condition.
Hazelwood staff exceptional. Facility top notch. Would drive out of my way to use Hazelwood again.
I will never use or recommend your company as long as I have breath in my body.
Very friendly staff. They even called to offer delivery sooner than I thought was available. Picked up on scheduled day. Easy servive to use with good price.
Delivery was friendly and ahead of schedule.
Receive very good customer service!
I thought the service was very good. Scott was very friendly and provided great service. I would definitely recommend them to a friend.
delivery was good. Pick up for storage took 2 weeks and multiple calls. No problems having it delivered to my new house or picked up again once empty.
At first I had a hard time trying to get a worker to answer the phone, when I was trying to locate my box.
Scott and the staff at Hazelwood branch were very helpful and professional. They were in contact with me and delivery was easy.
Facility was good. The receiving facility was extremely poor.
Left messages, sent emails, and spent hours on call waiting to arrange pick up and drop off of my ubox. total waste of my time and money. will not do it again or recommend it to anyone
U-Box Center no. 8774684285 invalid.Name/extension necessary but not given,0 for operator option invalid.Great service Scott Titus Hazelwood MO/Westchester Cty NY office. Recommend w/caveats.
With UBox everything was simple. It was delivered on time and there were no snags are problems. Great price too.
Thanks Hazelwood U-Haul for a good experience. Your friendly staff made a stressful experience, pleasant.
We got a too small a truck at first, but you had us quickly switched and going.
U-box was delivered approx. 14 hrs late, and nobody could help on the phone until a call came at 6am next morning. Scott was very nice on the phone, but uhaul wasted too much of our time.
although there were not alot of attendents, everyone was polite, acknowledged me and was willing to help. It was a very pleasant experience.
From start to finish, everything worked well. If needed, I will use U-Boxes again.
One U-Box arrived damaged. Then had trouble confirming pick-up. Scott at U-Haul, Dunn Road, St Louis, MO was very helpful and got everything back on the right track.
The number given to us for scheduling questions, 314-831-7775, is a recording which will not let you speak with anyone. It is most frustrating and unhelpful. Local staff have been more helpful.
The check in was extremely long and boring. Too many details that the poor guy had to go over.
The woman delivering the box was incredibly helpful.
Very friendly and efficient staff. My boxes made it from St. Louis to Portland within 6 days. Highly recommended!
Very Pleased!!!! The employees at this location are great. Please give them all a raise!!! Thanks so Much, Chris
The door to the box was a little off its hinges a bit.
I would use the facility if needed in the future. The staff was very helpful and understanding due to my situation of being a victim of the Good Friday Tornado. God Bless
Our U-box was delivered about 14 hours late, and when we called when it was 1.5 hours late, no one had any information for us.
Delivery issues by Uhaul cost me time and money to move.
The driver was exactly on time and was able to negotiate our inconvenient alley like the pro she was. Thanks, uhaul!
Broken door, hrs late, hrs on the phone trying to get help. Employees screaming at me telling me not to talk to corporate. I move a lot using Uhaul for over 10 yrs. Worst moving experience ever.
UBOx has been the worst moving experience I have ever had. I will never use U haul again. I would write more, but there is a 200 character limit
Prompt on delivery p/u. Driver was very nice. Wish the boxes were bigger.
Staff was friendly. However, on delivery, U-boxes were 1 hr late. It was also difficult to reach the U-box department to get the U-boxes picked up using the store and transferring did not work.
Lack of communication caused us to have to pay another month of storage - also had empty boxes in our driveway for 2 weeks because no one could pick them up
delivery. THAT WAS TOTALLY UNPROFESSIONAL. YOu completely waisted my
We had to jerry-rig it to lock it.
I am trying but you comment section will not let it through and I used less than 200 characters
Wonderful place to store things. Staff very friendly and helpful!! Great experience!
Worst customer service. All contact regarding the services u-haul was providing had to be initiated by me, only to be put on hold and transferred to multiple people to fulfill a basic request.
The people here were great! It was very convenient to unload my items on site.
This branch kept my box for a month without notifying me, then attempted to charge me a storage fee. I was not happy.
After I paid for the shipping of my Boxes I never received any communication. I had to go out of my way to call UHaul. U-Haul did not keep their end of the deal shipped late and I would like a refund.
Driver failed to pick up ubox on time, result of it I need fly back to MO from florida to unload 1st ubox to the 2nd. I paid over $600 extra travel expencess!!! Uhaul? Never again!!
Had the storage unit ready for us when we got there. Very convenient.
I got late charges no explanation!!! Not able to communicate with local U-haul!!
Had no knowledge of the $10 fee for 24 hour service, reserved 1 large space, got two medium spaces, and therefore was charged for two locks.
The facility did a really good job! The manager and staff members were very courteous, helpful, and accommodating.
great resource - very professional - slick process
Very nice personal clean facility.
Friendly and efficient staff, clean and convenient storage facility. I would recommend this facility and their services to anyone who needs this sort of thing.
My experience with U-hall was nothing less than great, thanks for making my move less sressfull!
Terrible communication. Left messages at Hazelwood, MO location. Never got calls back. Was never notified of my U-Box`s arrival I had to seek status daily after promise date.
took 2 weeks for it to be delivered from tallahasse because she got my order wrong. people here never answered phone and was rude when we picked up. waste of money. never again
Could you check see if the lock I paid for was left behind. 314-351-6400,Thanks Phil Licata, Key Finance LLC
When first trying to schedule the ubox nobody answered the phone or returned my call for a week. Turns out the person that handles the uboxes was out of town.
It would have been a little more convednient if the facility was a 24 hour access facility.
Since our boxes were not delivered within the window due to broken truck, our delivery fee was not charged. Our representative was great and we are totally satisfied.
it was a very good experience
still need a receipt for the last leg.
Facility was well maintained and clean. The facility was very secure. The staff was very professional and courteous. I have and will continue to recommend uhaul.
Very helpful. Very clean and well maintained
. Very secure.
The Dunn Road Team was awesome and always helped. I could have not had a better experienced in renting a storage, trailer and truck from this location. Thank you very much and good luck to you all.
The contact I had from the local distributor was excellent and courteous. However, I was not able to use the box sent and had to refuse the order.
I wish I didn`t have to talk to so many people to rent the box.
The service was fine. I was glad I shipped some items using U-box.
Very good, other than being an hour and a half late.
Stored car, dropped trailer rented storage. They were extremely helpful, one guy helped me move some stuff. The experience was amazing.
The boxes were much smaller that I thought they would be. we were told we could get two rooms of furniture in one and we barely got two rooms in two of them.
My belongings were in good condition when I returned for them. When I needed assistance from the staff, they were knowledgable, quick and kind.
Excellent experience including summer storage and delivery 800 miles away. Professional and helpful staff were great. Process was easy, efficient and cost effective. I highly recommend this service!
clean,secure,well maintained,staff made me feel confidate I chose the best storage
Everyone was very helpful through the whole process.
Move unexpected/complicated out country but prof rep handled effectively/efficiently! Easy, less stressful, excellent experience. Will highly recommend great service, as well as price/value.
very helpfull people working there
thanks for the fast service
Your staff was very professional and friendly.
Everyone I worked with was great! Great people and great service. Thank you
the facility is very maintained and the staff are very leasant, I just think that the hours of acess to storage should be exstended by a couple of hours during the summer months
The employees at U-Haul were very helpful. They explained everything and were very nice.
The person who delivered the box was very helpful, and was able to put my box in my parking spot, which is in an awkward place. I would definitely recommend UBox of St. Louis to a friend!
They answered all my questions and delivered right on time.
I am not happy about the sale of my items and how it was handled.
my box was delivered late and it was hard to get ahold of a person to check on the status of my box, no one would call me back.
Great experience! Could not have been more convenient
rented a truck to remove items from storage and the lock would not come off. the mgr took care of everything and we returned with no problems. Thank you for excellant sErvice. PAM ROSE
thanks for the fast service
service was very good and the woman who delivered was very helpful
thanks for giving me a couple more days to move out
the person working that moved us in, i think his name was kevin was very helpful
Keep up the good work. I would use the U-Haul storage again if I needed too in the near future.
I had a very steep driveway that limited my ability to use another company. We were very pleased and would recommend it to anyone facing a move.
good group of guys that work there
very happy with the service
I would never store anywhere else
The best U haul location that I`ve used.
The Facility level of service was very good. My only problem was that the U-Box was an hour and a half late.
U-Box really made our move much simpler, easier, and far less expensive. Mandy was extremely thorough and knowledgeable about the product. Mandy provided the absolute tops in customer satisfaction.
Delivered on time.
I did not need the storage unit at this time but customer service was wonderful and if I need storage in the near future I will make sure that I come back to this location.
Staff was very friendly helpful. They answered all of my questions and provided excellent service.
this is a great thing, and love the thing that I dont have to pull behind my car or drive a big truck across county, knowing my idems will be delivered to my door in cal. from st louis. love it
Staff was confused, got all my information wrong, was late, did not give military discount and misrepresented how many rooms can fit in a u-box. I would never use u-box again and would not recommend.
I appreciated the convenience of using a ubox, and will strongly recommend it to friends and family.
as a customer for a year the staff there are respectful,friendly professional.James Brad I recommend anybody to put their valuables in storage with them.
Employee were very pleasant, competent, and provided all available options for my short move. What else could I ask? Overall very good experience.
Mandy was very friendly and helpful.
The guys were awesome and very concern with me being upset. Thank you for caring.
convenient and was perfect for my needs
Facility should be pro-rated upon leaving unit.
So far my experience has been perfect and extremely convenient. If the delivery is as easy as the pickup, this will be the way we move from now on.
My U-Box was delivered on time, picked up from old address and delivered to new address in a very timely manner.
All was good with the service I received. Thanks!
Mandy has been great!!!! Very helpful and goes above and beyond!!!! She is an asset to your company....THANKS!!!
The staff was very professional and helpful. Thanks
The guys that work there were awesome.
very friendly staff would recommend to friends and family.
the hours were never convenient for me and all off our stuff had signs of mice in them wont ever use uhaul for anything again havent had any good experiances with uhaul yet
The staff at the Hazelwood U-Haul center went beyond my expectations of customer service. They were so helpful, sincere and so nice. I will definitely recommend this facility to all of my friends.
Thet re good service and helpful
The staff and boss very friendly and helpfull. Very good indeed!
the staff was extremely helpful during this trying time.
They were very friendly and extremely professional.
I would love to say you all treat me very well when I need to use you all. I want to say thanks.
I rented a climate controlled unit that did not appear to be cool at all. The help was busting at the seams to get out by 5, when 5 was actually there closing time.
Inner storage has small entrance. Other wise good and mainained properly. Excellent, helpful staff.
Everything was great. One thing to note: the lighting in the storage area was flickering on and off.
They are always a pleasure to work with . I would recommend this group any time. Thanks, Jake
Staff always treated me well during this past year, would highly recommend using U-Haul in the future!
My third storage space rental at this facility. I`ve also rented trucks. Brad and staff are always most helpful. It is a pleasure doing business with them.
The facilitity`s service was as expected.
i was very pleased with my service
James McBroom Is an outstanding AM He Needs a Bonus or a Raise
Your staff is wonderful. They treated me like I was famous. They went about and beyond. Brad was outstanding. He is a great manager and his support staff was tremendous as well.
The staff was extremely friendly and helpful. The hours are also very convenient. I would definitely recommend this UHaul facility to others.
i like the storage facility the staff was ver nice and helpful
I had a very good experience with this store thankyou for this experience....
Brad the manager is always helpful and courteous. I enjoy doing business with him and he is a professional and a good problem solver.