Customer Reviews for U-Haul Moving & Storage of Hialeah
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Hialeah
The employees at this U-Haul were very nice, helpful and worked extremely hard. It was a bit cold. but one young man had plenty of sweat from all the running back and forth he was doing. I'm surprised that management will not place at least one more employee to help out with the long lines. If our waiting time would have been less, this station would be great.
When I called Friday at 3:00 pm the phone was answered quickly but I was placed on hold for 19 minutes. I started to wonder if they forgot about me so I hanged up.
Keep on doing what you are all ready doing.
Keep up the same service and quality . Thanks
The truck drove OK but was on the edge of being unacceptable. It was a bit dirty, I had to clean the windshield because I could barely see when the sun hit, and with 120K miles the steering of it was very lose (lots of free play before it engaged).
What we needed was available, but The truck was in dire need of mechanical repairs. The transmission was about to go any minute and the truck couldn't drive more than 30 mph.
New trucks. Maint on trucks and better customer service. The truck they gave me had steering issues, ac not cold, transmission banging.
Don't change anything. We were able to get in and get out quickly. Thank you for your services. Thank you !!
My unit had mold and was wet and the roof was all bent/dented all my furniture got ruined and full of bugs
very helpful in finding a unit on New Year`s Day after i had been 3 other locations
Transaction was a breeze, booked online and picked up at the location on the same day. Returned it after they closed, left keys in the box and the following morning received the receipt via email. Easy as that.
Worst experience ever, because a get this email for something I din't use/rent. Is this how you conduct your business reaching to people that is not your actual costumer I DO NOT WANT TO BE YOUR COSTUMER.
Truck had starter issue we could not restart it after it was turned off, a neighbor mechanic started the truck but we then had to keep it running for the duration of the trip even during unload times. We received no credit for our inconvenience or additional fuel expense.
Need to do a good maintenance to the cars. The air in the tires was too low.
Service was great Andres the manager was excellent
Vehicle turnin procedures
Newer trucks will be nice.
Adding in water cooler for thirsty customers. I was thirsty at the time. Lol. Service was fast.
Was charged for furniture pads that were never given to me.
It took 45 minutes to return a truck. People working on the return were just talking and running around. Never will go back to this location.
To long to attend to customers at point of rental or at point of return.
I was not able to use an app to speed up rental. I received an email that probably would have let me pay for the rental and have all paperwork ready when I walked in. The app did nothing but showed my reservation. Hopefully it works in the future and speeds up the rental experience.
Muy buen trato y el equipo muy bueno
the service is excellent thank you god bless you all happy holidays Nancy Maciel Dodson.
I'm glad that you guys open 7 days,thank you
The receiver guy, Miker! Very arrogant & disrespectful.
gas gauge on van not working right need io fill to 3/4 did not move at all only when it was full
QUICK CHECK-IN, VERY ACCOMODATING STAFF.
WE WILL BE BACK NEXT TIME TO THIS LOCATION FOR SURE.
Nothing Excellent customer service.
more flexible with the time at moment of return ( 1 to 3 hours )
Good customer service and equipment well maintained
The particular truck I rented was old and could use a lot of cosmetic maintenance in the cab area.
Everything went smoothly. We forgot to remove our Sunpass from the truck and they called immediately to let us know.
Counter staff had a great attitude. Pleasant experience.
The employees who took care of me were very courteous and helpful.
Carla your customer service rep. From the Hialeah store was very professional and helpful.
This unit had a terrible smell of gas they need to check this unit it can cause some serious damage i should of had a discount after i notified them the night i pick this unit up not happy but overall good customer service where i got the unit
Come on and drink a cup off coffe whit us
Very efficient and fast service. Always will be a customer and recommend others.
The trucks were great. Got the job done. The customer service was above average but the wait times were dismal. I had only 1 person ahead of me and was waiting for almost 45 minutes for a truck I had already reserved. There were 4 employees but only 1 actually attending to the line of customers. With quicker customer service, this store in west hialeah can easily achieve a better score. If you are pressed for time, avoid this center.
The agents there today were extremely professional and very customer service oriented
Truck not in good mechanical standings.. Need to jump start it 3 times
The people who install the hitch where very nice but they forgot to put the fender clips back, so my fender covers are loose now, my car is just a few months old. Also, the trailer was made in October 1982, as per the label on the side, and during the trip, the water entered and damped some of our packages. It was like traveling with a piece of a museum!
The staff at this location were great. They were helpful, knowledgeable, and kept a clean facility.
I'm not sure what improvements are needed, I had an excellent experience without any hassles. Great job team.
Excellent service, Thanks
Very quick and easy. Had my truck within minutes. Thanks -Steven
Very easy return process.
NO COMMENTS EVERYTHING WAS PERFECT FOR ME THANKS.
Employees were very professional
excellent customer service!
Worst customer service. Employers are very lazy and don't take the time to go with you to check the unit. If I didn't put the insurance that I used I would of been blamed for a damage that I never did while I had the unit. Recommend everyone that put the insurance because you can have the same experience that I had.
Great customer service and friendly staff all around. Well maintained vehicle. Good experience.
Don't let them leave without getting the furniture pads. I paid for a dozen and had to drive back the next day to get them. I followed their instructions and no one said to get the blankets. Nice place and nice people though. ??????????
Clara Hernandez assisted in the process of renting the trailer. She was very professional and courtious. She is a real asset to U-Haul. Thank you.
I rented 2 storages at this location and it was perfect. Thanks the manager Mr Martin Rodriguez, and customer services Doris Ruiz who is very nice and patient. I recommend this place, you are the best
We moved to another storage facility that has more hours of access. The personnel have always been great.
Very satisfied with my experience, rverything was real convieant. I appreciated the great customer service.
I`ve now been charged twice for an empty ubox and my bank account is overdrawn. Won`t be using this service again. DC side was perfect..
This is the worst U-Haul I ever been...storage unit filthy and about to collapse. I will never recommend this U-Haul....
More staff in office is necesary since only 1 or 2 are not enought
Dishonest organization. Call 305-820-2913 to discuss.
I left because of constant rate increases. I would think after three DISCOUNTS would apply. I wonder how specials I missed out on. You know the ones to ATTRACT new business.Poor business practice.
I will recommended
Very friendly staff
Very right in the prices too
Ana and Doris went out of their way to help me! Ana is a rock star! Ana and Doris deserve recognition for their excellent customer service!
Limited times. Had to wait until someone gave back the key or the manager could open the unit. Had to make long lines and be there even an hour to get attended.
The staff including the manager weren`t nice at all or helpful. Never going back
The staff was great, especially the kid that was chubby and lost weight. I noticed after leaving was slight water damage and roach/rat droppings. Needs a good extermination.
This is my first time renting a storage unit. My unit has a patch on the roof as if it leaks. hopefully my belongings does`nt get damaged. Very Shocked.
Everyone was very helpful, treated me with the up most respect. I am greatly satisfied with the customer service and the unit as well.
It was very nice experience. I was my first time renting a storage. I`ll refer all my friend to go there.
Should be open at least to 10 pm.Thanks
Oscar treated me promptly and was very good in explaining everything. Would recommend to my friends.
The absolute worst, the only reason I did not move sooner is because I was in the middle of finishing a masters degree. Having to stop at office before and after going to unit stupid.
baaaaaaaaaaaaaad customer service!! you guys suck!! they keep talking to their girfriends on the phone at the same time they r helping people, then they say i call you back in 5 MIN. NEVER HAPPENED
The staff was nice but they had no idea what they were doing. They act like they never did a u boxe before
Bad experience all around....
the best serviced i have ever recived
thanks to the gentlemen that assisted me at the counter and jose the gentlemen outside who helped me in the pouring rain with my stuff
it was nice to have cart to help with unload/load and all of the staff was attentive
the one in hialeah,fl the store manager was rude and unprofedional thanks to h
him their company lost money becouse me and all my friends and family will never use them again no people skills.
Lady was unfriendly and felt like she did not want to be there. Hardly any explanation or options. Horrible phone ethics for customers on the phone and right in front of visiting customers.
The storage room flooring was not cleaned.
Narrow driveway going to the storage.
Employees should account 4 wrong info. Comp make exceptions 2 honor error made. Store manager helpful removing late charges, cust srvc negligent handling case for 2nd certificate
Staff was very friendly, attentive and professional. If my situation was treated differently, I`d have chosen alternate location. I enjoy the personalities at this U-haul. =
Attendants were friendly and helpful. =
HORRIBLE I was in line for 30 minutes, while I was being take care off the staff kept laughing and making yokes among themselfs then I understood why I was in line waiting for 30 ,minutes.
The service there SUCKS big time! No one knows anything and Cabrera is never around. They overcharged me $80 that I want back.
Very Good bussines, the best price for me and everything OKKKK!
very friendly and helpful staff.
Thank you to Tiffany, Rolando and the Old cuban senor that work in the front, very nice people.
I don`t like the key system, but if there is their policy. I accept it, but I don`t want to wait so long for some body to give me the key or my driver licence for be in or out of the storage.
I will Recommend This U-Haul Location to my Friends and Family.
Thank You !!!!
Best so difficult, thank you, Jessica and Karla