Customer Reviews for U-Haul Moving & Storage of Hialeah
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Hialeah
The only thing is about the refund process and card issue that I had, when your corporate office double billed me and it was deducted from my account twice. I was not a happy camper and had to await a long time to get funds back. Nadia the manager was very good in resolving the issue.
The service by her staff was great !!!
I would really like a manager to call me about the service received 3055425545
I had to wait a very long time but the service was good
This was the easiest rental return ever. Andres told me don't even bother getting out of the truck. I backed the trailer in, they disconnected it, he sent me my receipt via email and I was on my way.
Windshield was very dirty
Whoever made my reservation gave me the wrong location as requested. Never sent my email confirmation. Went to two locations because of the mix up on the reservation and they were both under staffed and had really long lines. Lost two hours of moving time. The truck also had less gas then the contract read of 1/4.
the truck have problems with the transmitions, need to be check by a mecanic
the old man to check me out the had an attitudeproblem ,not even a thank you .and he even said thank you for comingcome again soon.not good
The truck was not kept well. The ramp was broken, it made the move longer then inside railing was also broken hanging from the back. The engine does not start properly takes a while to start. The truck probably seen its last days.
There is nothing you need to do to improve this operation. Everything was very professional, prompt and everyone was very nice. This operation should me a model for all your locations. It was a very smooth and orderly regards placing the rental, picking up the rental and returning the rental. Your system of operation and procedures at this facility is great, keep it up!!!
The truck was in bad condition
Excelente servicio, muchas gracias.
The lady that helped me was very kind and she understood my situation and help with my needs
At the time of this move my son was ill and hospitalized and everyone I spoke to was very understanding and helpful and recommended moving helpers (they were a godsend) and also allowed me to extend my rental by a day due to my son's illness . Thank you!!
I have a case open my experience was horrible since the start n now the over priced my card which if I don't get credit I'm calling my bank for a dispute. N get rid of Carla she the worst person I've ever dealt with.
The rent paper was fast, the truck well kept, the return was fast. We didn't have any trouble everything worked well for us.
Be more transparent about true costs to the customer. Things like the obligatory insurance cost and mileage + fuelage costs substantially exceed your teaser rates. Last time I rent a Uhaul.
I used this place in the past and will continue in the future! Great people and great place:
Facility level of service: Excellent
My Experience: Very pleasant
The place is very clean and good customer service. In and out in 5 mins. Excellent place.
Everything was professional done very very promptly
You should be very proud of the job that they did
Excellent service. Staff was friendly and helpful. Wonderful experience.
Mejorarlo sería difícil solo es mantenerlo
So far I have had good services from this location... I am a repeat customer.
I when to a location in miramar and they change 100.00 for only one day and I when to send at the Hialeah and wow I'm paying 85.00 for two days I recorded the people in Hialeah office and there Service
Todo exelente en 15 Dias voy a necesitar rentar otraves y si me gustaria un descuento gracias
They have a very old 24 ft truck that has ignition start problems and power steering issues
The truck should be retired, I felt in danger steering
Horrible experience ????????????????????????
The truck was cleaned but the truck was in need of service. The truck was difficult to start at times and would start swaying at 50 mph
please upgrade the power jacks to accommodate the newer cellular phones.
Make the whole cab of the truck completely metal.
Mostly good experience, I did have a problem with a phone experience which I know wasn`t anyone at the Hialeah facility.
I always recommend u-haul,for years is been given excellent service secure and rates thank you
I always recommend u-haul,for years is been given excellent service secure and rates thank you
Great customer service to all the staff from this branch.
Friendly customer service!!
Limit the wait time for someone to expect the truck after you arrive and when you go to pick it up.
Thank you! everyone was so helpful!
Great location and plenty of equipment. Very friendly staff above average.
All perfect and nice peoples
Your General Manager sucks, he is a dick head, you had 3 customers talking about what an idiot he is, you should fire him, I will never return to that store
every thing was ok. no complaints
i would recommend to a friend.
Truck had transmission problems, would kick every time it shifts. I told the worker when I returned it. He said the bosses would not do anything about it.
Explain to the customers all type of charges on the bill. I was charged 22 of CDW but no one explained to me what is was and why do I need to pay, or if there was alternative to prevent the charge.
We had a reservation for 9am and they did not open until 945 am. There were at least five other customers waiting and at least two people left. The truck that we rented had a bad battery. The first time I turned it off it would not turn back on. I had to ask someone for jumper cables. We then had to jump one more time. In order to avoid jumping it we had to leave the vehicle turned on while parked which resulted into wasting more gas which I had to pay for. I told the front desk representative the constant problems we had and asked for some kind of small discount for not only wasting my but also wasting more of my money. The front desk representative did not empathize at all with my situation and simply told me "here is your receipt". I am truly unsatisfied with the service and don't feel that it was Fair that I still had to pay full price.
The manager was great. He effectively got me the truck on time and corrected any issues on the paper work. In the returning of the vehicle, I did not have to wait in line, a gentlemen approached me and did it quickly.
The Staff was courteous and professional.
El señor que nos atendio super amable y esplico todo correctamente . E rentado anteriormente y nunca a tenido problemas ...
the fuel level gauge was incorrectly set. the fuel tank was full and the meter did not show that. They charged me 75 dollars more than they had to collect. Monday I go to my bank to clarify that. very poor service ...
I am in the process of moving from two houses in Mami into one house in Georgia. This U-Haul location/personnel have been great assisting us with all our moving needs. They have provided us with everything from trailer hitch install to temp. storage. Even saved us some money by suggesting ways of doing things of which we had not thought.
Great service. You all are quick and efficient. Keep it up.
The best service every were in Usa
nothing everything is fine
Gas tank was full on f attendant insisted not on F.
A rip off. Will never go here again
My unit had mold and was wet and the roof was all bent/dented all my furniture got ruined and full of bugs
very helpful in finding a unit on New Year`s Day after i had been 3 other locations
I rented 2 storages at this location and it was perfect. Thanks the manager Mr Martin Rodriguez, and customer services Doris Ruiz who is very nice and patient. I recommend this place, you are the best
We moved to another storage facility that has more hours of access. The personnel have always been great.
Very satisfied with my experience, rverything was real convieant. I appreciated the great customer service.
I`ve now been charged twice for an empty ubox and my bank account is overdrawn. Won`t be using this service again. DC side was perfect..
This is the worst U-Haul I ever been...storage unit filthy and about to collapse. I will never recommend this U-Haul....
More staff in office is necesary since only 1 or 2 are not enought
Dishonest organization. Call 305-820-2913 to discuss.
I left because of constant rate increases. I would think after three DISCOUNTS would apply. I wonder how specials I missed out on. You know the ones to ATTRACT new business.Poor business practice.
I will recommended
Very friendly staff
Very right in the prices too
Ana and Doris went out of their way to help me! Ana is a rock star! Ana and Doris deserve recognition for their excellent customer service!
Limited times. Had to wait until someone gave back the key or the manager could open the unit. Had to make long lines and be there even an hour to get attended.
The staff including the manager weren`t nice at all or helpful. Never going back
The staff was great, especially the kid that was chubby and lost weight. I noticed after leaving was slight water damage and roach/rat droppings. Needs a good extermination.
This is my first time renting a storage unit. My unit has a patch on the roof as if it leaks. hopefully my belongings does`nt get damaged. Very Shocked.
Everyone was very helpful, treated me with the up most respect. I am greatly satisfied with the customer service and the unit as well.
It was very nice experience. I was my first time renting a storage. I`ll refer all my friend to go there.
Should be open at least to 10 pm.Thanks
Oscar treated me promptly and was very good in explaining everything. Would recommend to my friends.
The absolute worst, the only reason I did not move sooner is because I was in the middle of finishing a masters degree. Having to stop at office before and after going to unit stupid.
baaaaaaaaaaaaaad customer service!! you guys suck!! they keep talking to their girfriends on the phone at the same time they r helping people, then they say i call you back in 5 MIN. NEVER HAPPENED
The staff was nice but they had no idea what they were doing. They act like they never did a u boxe before
Bad experience all around....
the best serviced i have ever recived
thanks to the gentlemen that assisted me at the counter and jose the gentlemen outside who helped me in the pouring rain with my stuff
it was nice to have cart to help with unload/load and all of the staff was attentive
the one in hialeah,fl the store manager was rude and unprofedional thanks to h
him their company lost money becouse me and all my friends and family will never use them again no people skills.
Lady was unfriendly and felt like she did not want to be there. Hardly any explanation or options. Horrible phone ethics for customers on the phone and right in front of visiting customers.
The storage room flooring was not cleaned.
Narrow driveway going to the storage.
Employees should account 4 wrong info. Comp make exceptions 2 honor error made. Store manager helpful removing late charges, cust srvc negligent handling case for 2nd certificate
Staff was very friendly, attentive and professional. If my situation was treated differently, I`d have chosen alternate location. I enjoy the personalities at this U-haul. =
Attendants were friendly and helpful. =
HORRIBLE I was in line for 30 minutes, while I was being take care off the staff kept laughing and making yokes among themselfs then I understood why I was in line waiting for 30 ,minutes.
The service there SUCKS big time! No one knows anything and Cabrera is never around. They overcharged me $80 that I want back.
Very Good bussines, the best price for me and everything OKKKK!
very friendly and helpful staff.
Thank you to Tiffany, Rolando and the Old cuban senor that work in the front, very nice people.
I don`t like the key system, but if there is their policy. I accept it, but I don`t want to wait so long for some body to give me the key or my driver licence for be in or out of the storage.
I will Recommend This U-Haul Location to my Friends and Family.
Thank You !!!!
Best so difficult, thank you, Jessica and Karla