Customer Reviews for U-Haul Moving & Storage of Hialeah
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Hialeah
Cleaned the truck before turning over to another cuatomer. The cabin in mine was really dirty. Also teach us how to lock and unlock the truck as use the ramp.
Front desk service were not helpful at all
Truck had poor alignment and was difficult to drive. It also rained and water leaked into the cockpit and into the cargo bay wetting some of our articles.
I have been charged for an extra day I have not used and I have talked with three people up to now and none has been able to fix uhaul's mistake.. I returned the van I rented 14 HOURS prior the time It is supposed to be returned... I just can not believe this !!!
BAD... with the people who is supposed to check the overnight returns..
BAD.. with the people who is told about the time if return and even knowing it charged my credit card
BAD... with internet CHAT assistance, she just said "call to customer service - 24 hours"
BAD... with 24 hours customer service ... they said they could do anything else that send an email to the store...
BAD... BAD... BAD...
Now I had to take time ** that I do no have** to call, or to go.. or both... to get fix Uhaul mistake..
BAD... BAD...BAD... by the time to fix it, tomorrow 13-sept, it is going to be Saturday, so... no banks, no business day... so... my money will be refunded by next THURSDAY if I am lucky... BAD.. BAD... BAD
I wonder What Uhaul is going to give me for all those inconveniences ???
Sigan trabajando de la misma forma
No coment ..... Excelente servicio
Esta ubicacion esta exelente
Miker or Mikel, left myself and three other customers waiting outside for about 15 minutes because he walked away from where we were supposed to pick up the trucks. And he has horrible customer service skills. I was with my dad and my dad asked him a question, he answered but did not look my dad in the face, he didn't bother turning around to make sure he heard him. Which he did not. Then when he was checking for mileage he told my dad something but he didn't explain it clearly for him to understand and drove off. If it wasn't for one of the ladies there who I had to ask we would've stayed waiting for him to return to be told we could have left. As a Manager where i work, if he doesn't show a good attitude towards his work he shouldn't be working.
very professional, return was quick
The young man was very helpful and courteous. He's a five star employee.
besides being a very old and over used truck, everything was great
Great customer service. Extremely helpful.
No quede satisfecha,rente un carro en esta direccion con destino a Kendall...se me dio una direccion para entregarlo alla que no existia y despues llame a la central donde solo podia entregarlo a 7 millas de mi direccion..Tuve la inconveniencia de no poderlo entregar y tener que esperar al otro dia y regredsarlo en Hialeah..Esto me ocasiono mas millaje y gasoline y perdi dinero pues pague para entregarlo en Kendal.
Espero tengan mas cuidado en este asunto ...Maria
The folks were friendly and courteous. A very pleasant experience. Thank you!
There is a underconstruction road that make difficult to get to the store, nothing wrong with the personnel or the store as well. Thank you all.
Quicker line at check in point.
Coffee and cake. Haha
It was fast, helpful and happy customer service, very clean.
Employees need to be more friendly The truck ramp was dirty and the truck need TLC
Please update your website for locations we drove all over looking for a drop off! we went to one and they have not had "uhaul" in months!
IT TOOK ONE HOUR IN LINE TO PICK UP TRUCK
All is very good and clean .I am never have problems to rent a uhaul
Rude associate! No help, had to wait a long time for assistance.
Have more reps available. it took 17 minutes to attend one customer. I was in line for an hour and 10 minutes. very poor service.
Esto de la renta estener una buena opción para renta r
Excellent services and good costumer services.
I was charged 11.00 insurance when I wasn't even told verbally just you signed the screen I feel like I was scamed and not well informed.
It was easy and efficient.
Employees were friendly and courteous.
Both rental and return were much better than I expected.
Thank you for a well run plave
Alicia S. Moreno
Only one customer service agent handling pick ups and returns. Took 30 minutes, then they tried to overcharge me for an extra 1/4 gal for fuel as the contract didn't match the fuel gauge. I immediately went back in and got scolded when I tried to point this out, since they were helping the next customer. They made me wait another 10 minutes to correct this issue. Upon retuning, again I had to wait another 20 minutes because the cs rep didn't know how to refund the 'hold' on my credit card because my car insurance covers rentals and I didn't need to purchase the 'pushed' insurance. Horrible experience. Probably short staffed due to this being the final day of the FIFA world cup.
to have newer equipment, the truck was very old, it was functional, but the transmission gave me problems.
The girl at the counter had a bad attitude and acted as if it was a inconvenience for her to add my military discount, and split my credit card transaction. In the end she charged one card and then acted like she didn't hear me. My tire went out on the highway, and cost me three hours. While i realize things happen the tire didn't pop, it was flat and drug a hole and flat spot in it. Also the brake fluid was empty, not low, empty. This made it harder to stop in a reasonable distance. I have pulled many trailers and am used to heavy loads, but what about someone who wasn't. These are two instances of safety hazards. The whole experience was not one that i would say went well.
En esta locacion el servicio es exelente.
Que por favor los hombres que trabajan en esta localidad cuando vayan a dar la información de que no hay camiones disponible no griten y lo hagan en buena forma
I rented a truck thought the internet and when I got there the Truck was not available, so I had to get another one $10.00 more expensive.
All the personal are professional !
Not enough clerks working. Theres was one lady and a line longer than welfare. And I am a frequent rent. I dont owe a truck. So I rent uhual about 2 or 3 times a month. The line are long due to low associates. Amd honestly they are very slow during the rental process.
You need more front counter help, especially at the end of the month when people tend to move.
This location was amazing and I was very happy with their service.
Get air suspension trucks.. trucks are to old
I rented 2 storages at this location and it was perfect. Thanks the manager Mr Martin Rodriguez, and customer services Doris Ruiz who is very nice and patient. I recommend this place, you are the best
ONLY ONE PERSON INSIDE TO HANDLE P/UP AND RETURNS, ALSO TO RENT STORAGE PLACES AND INSIDE SALES AT LEAST SHOULD HAVE TWO.
ALSO I RENTEDTHE TRUCK BECAUSE OF THE WEATHER THE TRUCK I GOT LEAK INSIDE AND PART OF THE FURNITURE GOT WET.
I NOTED INSIDE THE TRUCK A SIGN IN REFERENCE THAT THE TRUCK IS NOT WATER PROOF, BUT NO WHERE INSIDE THE STORE THERE IS ANY ADVISED. IF I WOULD HAVE KNOWN I WOULD HAVE MOVED THE ITEMS ANOTHER DAY AND PROBABLY
WOULD HAVE USED MY P UP TRUCK INSTEAD.
Everything was excellent. The staff was courteous and helpful. The availability and hours for the use of the equipment was perfect.
Very helpful staff. Great job.
I've used this location several times. I always return because every person I've ever dealt with was professional, friendly and efficient. I highly recommend this particular U-Haul location!
I was told to go to the Express Lane to get my rental truck, there was no express lane. On return I went inside to return, I was told to go back outside to one of the three gentlemen that were there. No one was there. I went into the garage where a man was cleaning I asked him to ck in the rental, he said, "No!" I went back out and someone came from the rear area and was very nice and cked me out, quickly!
Horrible experience will not be using uhaul again in the future.
Self Service kiosk for those who rent vehicles on line
more speed on customer service
I made a reservation and my truck was not ready and I end at getting a smaller truck not happy at all and I will never chose you guys never again
upon the time i returned my truck i waited about half an hour outside because the person who takes the truck was carrying a conversation. the coworkers radio him at least 4 times to come and he said yes he is on his way very scrastic in spanish. He did not come. Finally when he did come i asked him for his name and he ignored me and refuse to give it to me and stormed out the store. thats when the man working the counter had to complete his job and found out that this employee was named Hector. It was a busy Saturday and they needed someone to pull their own weight outside. Every customer and employee working that moment knew what happened and would agree that Hector is iresponsiable, rude lack of customer service. on my way out the manager was coming back from hos break and explainded to him what happened. so please my feelings twards this so many want jobs but not everyone works. Hector was not able to make it and we had to wait only untill he felt when coming back. And that was very wrong. i hope some actions towards Hector so that this experience does not happen again. Thankyou.
I made my reservation online on a difetent location at the last moment i was informed that i have to pick up the truck at this location and also i was forced to purchase insurance this is the first time never hapen to me before but the person that help me at the end of the night went i returnd the truck was very nice and helpful thankyou
The person that receive the equipment was rude and very unprofeccional!!!!!
The truck that I rent was brand new only 200 miles on it very clean and the costumer service excelent ,very good I had an awesome experience at uhaul in hialeah fl ??
keep Smile to the Customer, and do not speak personal things front of the customer
We moved to another storage facility that has more hours of access. The personnel have always been great.
Very satisfied with my experience, rverything was real convieant. I appreciated the great customer service.
I`ve now been charged twice for an empty ubox and my bank account is overdrawn. Won`t be using this service again. DC side was perfect..
This is the worst U-Haul I ever been...storage unit filthy and about to collapse. I will never recommend this U-Haul....
More staff in office is necesary since only 1 or 2 are not enought
Dishonest organization. Call 305-820-2913 to discuss.
I left because of constant rate increases. I would think after three DISCOUNTS would apply. I wonder how specials I missed out on. You know the ones to ATTRACT new business.Poor business practice.
I will recommended
Very friendly staff
Very right in the prices too
Ana and Doris went out of their way to help me! Ana is a rock star! Ana and Doris deserve recognition for their excellent customer service!
Limited times. Had to wait until someone gave back the key or the manager could open the unit. Had to make long lines and be there even an hour to get attended.
The staff including the manager weren`t nice at all or helpful. Never going back
The staff was great, especially the kid that was chubby and lost weight. I noticed after leaving was slight water damage and roach/rat droppings. Needs a good extermination.
This is my first time renting a storage unit. My unit has a patch on the roof as if it leaks. hopefully my belongings does`nt get damaged. Very Shocked.
Everyone was very helpful, treated me with the up most respect. I am greatly satisfied with the customer service and the unit as well.
It was very nice experience. I was my first time renting a storage. I`ll refer all my friend to go there.
Should be open at least to 10 pm.Thanks
Oscar treated me promptly and was very good in explaining everything. Would recommend to my friends.
The absolute worst, the only reason I did not move sooner is because I was in the middle of finishing a masters degree. Having to stop at office before and after going to unit stupid.
baaaaaaaaaaaaaad customer service!! you guys suck!! they keep talking to their girfriends on the phone at the same time they r helping people, then they say i call you back in 5 MIN. NEVER HAPPENED
The staff was nice but they had no idea what they were doing. They act like they never did a u boxe before
Bad experience all around....
the best serviced i have ever recived
thanks to the gentlemen that assisted me at the counter and jose the gentlemen outside who helped me in the pouring rain with my stuff
it was nice to have cart to help with unload/load and all of the staff was attentive
the one in hialeah,fl the store manager was rude and unprofedional thanks to h
him their company lost money becouse me and all my friends and family will never use them again no people skills.
Lady was unfriendly and felt like she did not want to be there. Hardly any explanation or options. Horrible phone ethics for customers on the phone and right in front of visiting customers.
The storage room flooring was not cleaned.
Narrow driveway going to the storage.
Employees should account 4 wrong info. Comp make exceptions 2 honor error made. Store manager helpful removing late charges, cust srvc negligent handling case for 2nd certificate
Staff was very friendly, attentive and professional. If my situation was treated differently, I`d have chosen alternate location. I enjoy the personalities at this U-haul. =
Attendants were friendly and helpful. =
HORRIBLE I was in line for 30 minutes, while I was being take care off the staff kept laughing and making yokes among themselfs then I understood why I was in line waiting for 30 ,minutes.
The service there SUCKS big time! No one knows anything and Cabrera is never around. They overcharged me $80 that I want back.
Very Good bussines, the best price for me and everything OKKKK!
very friendly and helpful staff.
Thank you to Tiffany, Rolando and the Old cuban senor that work in the front, very nice people.
I don`t like the key system, but if there is their policy. I accept it, but I don`t want to wait so long for some body to give me the key or my driver licence for be in or out of the storage.
I will Recommend This U-Haul Location to my Friends and Family.
Thank You !!!!
Best so difficult, thank you, Jessica and Karla