Customer Reviews for U-Haul Moving & Storage of Hialeah
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Hialeah
Solo tenía un fallo el sensor de presión de los reumáticos y un de las ruedas era distinta del resto.
Sanitize the truck interiors every now and then
I showed up at 4:30pm, your facility closes at 5:00pm. Asked to rent a bay and a van with access at anytime. Returned with the items and had no access, missed a flight for work and had to wait the next day. Terrible. I called your number and they said a GM will call to assist, no call.
Entire service from beginning to end was excellent. Staff was courteous and very helpful.
My only suggestion would be to have additional staff or a separate line for customers who have ordered on line and done the pre-check in. It took me 45 minutes to secure my rental. Otherwise the experience was amazing and the staff that was there was accommodating and helpful.
Overall, good. The van was good. Only negative: i was charged 12$ for gas (3 galons @ 4$ each) for 11 miles traveled in total. That suggests that the average mpg of the van to about 4 mpg, which is not correct.
The vehicle I was given every time I was to press the brake it would jump forward, unfortunately I was racing with time and couldn't call to have it replaced I had to drive with precaution alongside with this
The car had a problem with the tires pressure control.
Excellent customer service from Doris, David Rocha, Elizabeth, and Xavier. These individuals makes u haul shine. The store was impeccable too
Amazing!! Mr Byrd was very helpful and accommodating! Would recommend to anyone in the area for moving/uhaul!!
Air conditioner in the office was not working properly. It's was hot.
I rent the 4x7 open trailer all the time but for the 2nd time after returning it I get a call saying if I ever returned the trailer? Really, wouldn't you check your lot first instead of the calling the customer. Also making an online appointment is useless you still have to stand in line for a half an hour just to see someone and oh yeah...you only have one register opened on the weekends? Really...just one?
more people at counter to check-in/check-out
Service was fast and courteous, other locations need to follow this one.
Everything was great! Thank you again.
There's an older staff member who potrays as a police officer , harassing customers and making it difficult to to continue my business there , screaming and regulating rules that don't need to be implied , ran into this old man the last 3x I been there this year and he is still with the same bullshit
flexibility to allow for truck return to another location. Very different from other u haul locations
Fast and friendly service.
Instead of chasing the representative around for returns or pick ups.
Assing numbers to each client! If not you'd be left behind by someone else that got at the location after you.
Customer service rep was very polite and the outside customer service rep was also very polite and helpful. Thanks!
Van was kind of dirty. Not horribly but not clean either.
The reservations call center was rude and very unprofessional, I asked to speak with a supervisor and they hug up on me.
I called again and the person who answered identified herself as supervisor but I know she was not. I called Saturday August 01 at 9:00 am if you want to identify who was the rep at that shift. My evaluation of consumer service at that call center is very poor to say the least.
First experience and it was an excellent one. Thank you
Parking space to leave a vehicle, while renting a truck.
Excellent customer service. Very fast and friendly.
I report what was need to the trailer so I hope they will do so very soon
More truck avalabell, everithing is real good thank you.
Courteous and professional staff. Two last minute rentals in the last week just before they closed and they couldn't have been more accommodating. Very impressed and thank you, Dave
More people at front counter to attend to customers.
No comments in this moment . Thanks for you attention .
The staff at the center must be more friendly
Excellent staff , drop off took less than 5 minutes
Better customer service. You shouldnt hangup on your customers. Better truck service and accurate information.
roll out the red carpet because my experience at this location was awesome. thank you for hiring a great team.
My second time renting here and everyone is very professional
Invest in safeguards to protect company electronic system to remain operational during and after electrical storms. Location was still having to input orders in manually a full day after a thunder storm.
The only thing is about the refund process and card issue that I had, when your corporate office double billed me and it was deducted from my account twice. I was not a happy camper and had to await a long time to get funds back. Nadia the manager was very good in resolving the issue.
The service by her staff was great !!!
I would really like a manager to call me about the service received 3055425545
I had to wait a very long time but the service was good
This was the easiest rental return ever. Andres told me don't even bother getting out of the truck. I backed the trailer in, they disconnected it, he sent me my receipt via email and I was on my way.
Windshield was very dirty
Whoever made my reservation gave me the wrong location as requested. Never sent my email confirmation. Went to two locations because of the mix up on the reservation and they were both under staffed and had really long lines. Lost two hours of moving time. The truck also had less gas then the contract read of 1/4.
the truck have problems with the transmitions, need to be check by a mecanic
the old man to check me out the had an attitudeproblem ,not even a thank you .and he even said thank you for comingcome again soon.not good
The truck was not kept well. The ramp was broken, it made the move longer then inside railing was also broken hanging from the back. The engine does not start properly takes a while to start. The truck probably seen its last days.
There is nothing you need to do to improve this operation. Everything was very professional, prompt and everyone was very nice. This operation should me a model for all your locations. It was a very smooth and orderly regards placing the rental, picking up the rental and returning the rental. Your system of operation and procedures at this facility is great, keep it up!!!
The truck was in bad condition
Excelente servicio, muchas gracias.
The lady that helped me was very kind and she understood my situation and help with my needs
At the time of this move my son was ill and hospitalized and everyone I spoke to was very understanding and helpful and recommended moving helpers (they were a godsend) and also allowed me to extend my rental by a day due to my son's illness . Thank you!!
I have a case open my experience was horrible since the start n now the over priced my card which if I don't get credit I'm calling my bank for a dispute. N get rid of Carla she the worst person I've ever dealt with.
The rent paper was fast, the truck well kept, the return was fast. We didn't have any trouble everything worked well for us.
Be more transparent about true costs to the customer. Things like the obligatory insurance cost and mileage + fuelage costs substantially exceed your teaser rates. Last time I rent a Uhaul.
I used this place in the past and will continue in the future! Great people and great place:
Facility level of service: Excellent
My Experience: Very pleasant
The place is very clean and good customer service. In and out in 5 mins. Excellent place.
Everything was professional done very very promptly
You should be very proud of the job that they did
Excellent service. Staff was friendly and helpful. Wonderful experience.
Mejorarlo sería difícil solo es mantenerlo
So far I have had good services from this location... I am a repeat customer.
I when to a location in miramar and they change 100.00 for only one day and I when to send at the Hialeah and wow I'm paying 85.00 for two days I recorded the people in Hialeah office and there Service
Todo exelente en 15 Dias voy a necesitar rentar otraves y si me gustaria un descuento gracias
They have a very old 24 ft truck that has ignition start problems and power steering issues
The truck should be retired, I felt in danger steering
Horrible experience ????????????????????????
The truck was cleaned but the truck was in need of service. The truck was difficult to start at times and would start swaying at 50 mph
please upgrade the power jacks to accommodate the newer cellular phones.
Make the whole cab of the truck completely metal.
Mostly good experience, I did have a problem with a phone experience which I know wasn`t anyone at the Hialeah facility.
I always recommend u-haul,for years is been given excellent service secure and rates thank you
I always recommend u-haul,for years is been given excellent service secure and rates thank you
Gas tank was full on f attendant insisted not on F.
A rip off. Will never go here again
My unit had mold and was wet and the roof was all bent/dented all my furniture got ruined and full of bugs
very helpful in finding a unit on New Year`s Day after i had been 3 other locations
I rented 2 storages at this location and it was perfect. Thanks the manager Mr Martin Rodriguez, and customer services Doris Ruiz who is very nice and patient. I recommend this place, you are the best
We moved to another storage facility that has more hours of access. The personnel have always been great.
Very satisfied with my experience, rverything was real convieant. I appreciated the great customer service.
I`ve now been charged twice for an empty ubox and my bank account is overdrawn. Won`t be using this service again. DC side was perfect..
This is the worst U-Haul I ever been...storage unit filthy and about to collapse. I will never recommend this U-Haul....
More staff in office is necesary since only 1 or 2 are not enought
Dishonest organization. Call 305-820-2913 to discuss.
I left because of constant rate increases. I would think after three DISCOUNTS would apply. I wonder how specials I missed out on. You know the ones to ATTRACT new business.Poor business practice.
I will recommended
Very friendly staff
Very right in the prices too
Ana and Doris went out of their way to help me! Ana is a rock star! Ana and Doris deserve recognition for their excellent customer service!
Limited times. Had to wait until someone gave back the key or the manager could open the unit. Had to make long lines and be there even an hour to get attended.
The staff including the manager weren`t nice at all or helpful. Never going back
The staff was great, especially the kid that was chubby and lost weight. I noticed after leaving was slight water damage and roach/rat droppings. Needs a good extermination.
This is my first time renting a storage unit. My unit has a patch on the roof as if it leaks. hopefully my belongings does`nt get damaged. Very Shocked.
Everyone was very helpful, treated me with the up most respect. I am greatly satisfied with the customer service and the unit as well.
It was very nice experience. I was my first time renting a storage. I`ll refer all my friend to go there.
Should be open at least to 10 pm.Thanks
Oscar treated me promptly and was very good in explaining everything. Would recommend to my friends.
The absolute worst, the only reason I did not move sooner is because I was in the middle of finishing a masters degree. Having to stop at office before and after going to unit stupid.
baaaaaaaaaaaaaad customer service!! you guys suck!! they keep talking to their girfriends on the phone at the same time they r helping people, then they say i call you back in 5 MIN. NEVER HAPPENED
The staff was nice but they had no idea what they were doing. They act like they never did a u boxe before
Bad experience all around....
the best serviced i have ever recived
thanks to the gentlemen that assisted me at the counter and jose the gentlemen outside who helped me in the pouring rain with my stuff
it was nice to have cart to help with unload/load and all of the staff was attentive
the one in hialeah,fl the store manager was rude and unprofedional thanks to h
him their company lost money becouse me and all my friends and family will never use them again no people skills.
Lady was unfriendly and felt like she did not want to be there. Hardly any explanation or options. Horrible phone ethics for customers on the phone and right in front of visiting customers.
The storage room flooring was not cleaned.
Narrow driveway going to the storage.
Employees should account 4 wrong info. Comp make exceptions 2 honor error made. Store manager helpful removing late charges, cust srvc negligent handling case for 2nd certificate
Staff was very friendly, attentive and professional. If my situation was treated differently, I`d have chosen alternate location. I enjoy the personalities at this U-haul. =
Attendants were friendly and helpful. =
HORRIBLE I was in line for 30 minutes, while I was being take care off the staff kept laughing and making yokes among themselfs then I understood why I was in line waiting for 30 ,minutes.
The service there SUCKS big time! No one knows anything and Cabrera is never around. They overcharged me $80 that I want back.
Very Good bussines, the best price for me and everything OKKKK!
very friendly and helpful staff.
Thank you to Tiffany, Rolando and the Old cuban senor that work in the front, very nice people.
I don`t like the key system, but if there is their policy. I accept it, but I don`t want to wait so long for some body to give me the key or my driver licence for be in or out of the storage.
I will Recommend This U-Haul Location to my Friends and Family.
Thank You !!!!
Best so difficult, thank you, Jessica and Karla