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Lenin R.Customer Reviews for U-Haul Moving & Storage of West Park FL
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff extremely helpful and courteous!!!
Renata A.Let them know for Harley motorcycle you need to unhook trailer from vehicle then ride bike up ramp if you don't the frame on bike will hit and possibly break oil pan,On soft tail Harley Davidson Motorcycles.Or you can put 2x4 under ramp and you can leave hooked up to vehicle
Richard F.Absolutely nothing.
Peter J.The manager was the best.
MAURO O.The young lady who was taking care of reception was very nice, and so was the young man who helped me check out the truck. I was concerned with the photos the last customer submitted on tge truck. All tge photos were black! I pointed it out to tge young man to serve as a witness. I took screenshots to secure my word. I became worried that the lack of proper documentation by the previous customer could cause a problem for me, but the young man said he was aware of the black images. The truck needs some TLC (driver door wouldn't shut properly on the first try, some rips on the seats). Overall, Chek in was easy and pretty fast considering it was busy and only one person was attending everyone at reception.
Belaxis B.Quick and very professional
Linda C.Thanks to the general manager Anthony he came through for me. He was real professional and took care of the problem I had..I give him a 10/10
ISheka Y.Long Walt to see receptionist. That's the only fault I've found.
Rohan W.Thanks to Cory.for saving the day. Great customer service. Thank you until for have the right staff in place.
BRYAN S.when a customer calls - it would be mice to be greeted by Uhaul rep name.... i called and Uhaul rep refused to provide name , lacked common courtesy , and was not truthful when asked if truck was available the truck fuel indicator requires calibration
NOAH W.Nothing. Very professional
Beatriz C.I called the 1800 number because I left my phone in the truck and they noted that I will be coming in for my phone. I have pictures of the phone inside the truck! I hope no one takes it.
Leslie N.Good service
JOAQUIN M.I am a repeat client, very happy with this locations service
EDWARD M.Counter staff friendly. But desperately need to hire 1 additional person. Always busy. And phones are answered .02% of the time, so don't even waste your time calling.
Gregory K.The manager wanted to hold my passport for a week while I rented a pickup truck. He relented and gave mine back but had a pile of passports from other sheep. He said it was policy. Terrible policy, if not illegal.
Cory A.Person at the front desk was polite and very helpful. He was knowledgeable and fast. Person helping with the truck outside was also very helpful and fast. Everyone had a great attitude and that made all the difference. Thanks
Javier B.Friendly, helpful staff!
Matthew Z.I had a great experience visiting U-Haul in Pembroke Park for my hitch install. It couldn't have gone smoother. From the gentlemen installing the hitch to the front desk lady, superb customer support.
Michael D.I am a local caterer and frequently rent cargo vans from Westpark U-Haul. The vans are always in great shape with low mileage and the staff here always provide excellent customer service and I'm deeply appreciative! Many thanks U-Haul team, Mark Curran Craves & Raves Inc.
John C.Excellent
luis C.Online registration was extremely helpful. Agent Glenn helpful and polite. Thank you
Jorge Z.eselente
franklyn U.Excelente y rápido servicio.
Oswaldo L.Great all around
JORGE A.Very pleased will definitely rent at this location again.
Jacinto S.trailer equipped with electric brake system, needed to make a few sudden stops and noticed metel to metal grinding from the trailer's wheels
DOMENICO P.The manager was so helpful he helped us and every way that he could I would definitely recommend this location for now on to any of my friends just because his customer service was excellent
diego S.Maybe have more customer agents.
eddie T.Better communication. Didn't have the hitch in stock as scheduled and didn't bother to notify me. Had to reschedule. Still didn't notify me as they said they would. Didn't answer the phone when attempting to see if the part had come in. The Tech who installed the hitch was awesome and did a great job. The office staff lack the necessary skills to run an office.
Daniel L.Staff was extremely helpful and the trailer was perfect for my needs. I can always count on Uhaul for all my moving needs.
Nancy T.Great and fast service
EZEKIEL N.Service was quick and easy. Very helpful staff.
Victor C R.make sure the availability to add trailer license plate to my sunpass, so i dont have to worry about paying late and/or unnecessary service fees
Anthony P.Staff was super helpful and professional.
Arnel P.The location was convenient
Christela N.Vehicle was very dirty inside and outside even after they switched me into another vehicle. . Customer service was very good.
Kevin B.Just really nothing to improve the young lady at the front desk was assisted me and my rental was Excellence she explained everything she was quick and very very courteous
Alba S.This was not the location. I reserved the trailer at. Got a call from U-Haul to pick up at this much further location. I was not pleased, because specifically chose the other location because of how close it was to the house. I thought that was very very Bad business
Jeff C.Great company
ALMAN L. | First ImpressionsVery helpful and attentive to my concerns and needs
Loutena C. | Overall ExperienceI had a very pleasant experience
Shekeetha H. | First ImpressionsEveryone at the facility was great and extremely helpful.
kenisha f. | Online Move InExcellent staff, clean, helpful and friendly KUDOS U-HAUL - Thank You 🤗👍😎💯
guniette b. | First ImpressionsMe fue muy satisfactoria la experiencia con dicho personal e instalaciones
WILLIAN R. | Overall ExperienceShane was the best. Always professional.
ELLEN J. | Overall ExperienceI am satisfied with U-Haul.
THERSA R. | First ImpressionsYou need nicer more knowledgeable people. Everybody there have an audit and do not want to work. It took me much longer to get a 5x10 storage than it should have
ANTHONY V. | First ImpressionsStorage unit wasn’t sealed and allowed outside elements to crawl on in . As we unpacked our boxes at home , your facility introduced cockroaches in my belongings. I’ve never had a roach ever in my houses . You have a homeless person eating and living out one of interior units . Very disappointed , David Kolhagen
david k. | Overall ExperienceGM shane was rude and obnoxious at times unreachable at others. Found her to be not helpful
Rickardo J. | Overall ExperienceI moved out September 25, 2022
trellony t. | Overall ExperienceThe young lady who assist me had very good customer service skills. She was very friendly and well organized
SHONDA H. | First ImpressionsMy move out date was the 21st. There was an opening in my unit and it also looked as if the roof fell in. The door was easy to open to get inside the storage. My unit door was extremely hard to open it needed some wd40 or something
DRENESHIA B. | Overall ExperiencePrices are better compared to last storage unit that’s why I transferred it’s a whole 100 cheaper that I can save per month to move.
DRENESHIA B. | First ImpressionsStaff was friendly. They take a lot of abuse from customers and still get the job done.
Sebastien D. | First ImpressionsI have to say that this operation is very well managed . Bladd and team have been very helpful and efficient . It has been a pleasure dealing with them and I highly recommend to anyone in the area in need of storing personal effects in a safe, clean and ventilated place to use UHaul of West Park FL . Kudos to Bladd and team !
Samuel I. | Overall ExperienceThe person that you have outside working , a young man , is the most lazy person I have ever meet, he dint even want to see inside the trailer , even know I told him more than 3 times , He was sitting in the garage an I had to walk to him , cause even seen me , he dint have the courtesy to stand up Lazy lazy super lazy , Si many people looking for a job , Thanks
ALBERTO G. | First ImpressionsReserve specific vehicle and they call me 10 min before my reservation to inform me truck wasn’t available. I had to pay more for a larger vehicle that I did not need
Charles D. | First ImpressionsYes, thank you very much for the support, PARTICULARLY, of Takia Jackson.
MIGUEL R. | Overall ExperienceIt was good but on the weekends sometimes you staff was very slow people were just walking around not helping people i was just trying to pay my bill. Just 🚶 in on some weeks and you would see what I'm talking about thanks
Johnny W. | Overall ExperienceVerry excellent
Yourie Dominique J. | Overall ExperienceNo complaints or concerns-everything as advertised and attentive service.
Jonathan W. | Overall ExperienceNo
RAYMOND JEFF JR L. | First ImpressionsThe entire team went beyond the call of duty to help and accommodate my needs. Got Uboxes shipped from NYC, boxes came without any issues, i was promptly informed when boxes arrived, I was able to get a storage unit and all. They did they best to ensure i got my stuff secure and informed me at every step during this process. Thank you all, thank you to Takia and Alexander Customer Reps, the manager Blad, and to the entire team, thank you!!!
CAROLINA M. | First ImpressionsBuena atención y seguridad , gracias
Einar C. | Overall ExperienceAwesome
YOURIE J. | Overall ExperienceQuestion for staff is Incorrect!!!! There should be an option for Exellent service. They were are awesome!!!!!!!!! 1000% better than my experience in Chicago.
Michael Z. | Overall ExperienceHad trouble accessing my unit due to a problem with the access code matching another user's code. Blad was helpful in getting it fixed. Service in the facility was top notch.
DONALD H. | Overall ExperienceGreat staff
OBEILSON M. | Overall ExperienceBladd the manager is very knowledgeable and professional he ensured that everything went smoothly. He goes above and beyond to handle the issues I was having.
Jennifer E. | First ImpressionsIt was a great experience
Allen H. | Overall ExperienceI experienced great customer service. This really made my move flow smoothly and I was able to get a storage at the same time which really took the stress off me.
monique c. | First ImpressionsVery good service thank you!
michael l. | First ImpressionsGreat Service and smiling faces willing to go above and beyond to make the customer’s experience the best! Thanks to Christa and Mr B.Perez
Karen S. | First ImpressionsThe staff is nice and always willing to help. I don’t know what I would’ve done if it wasn’t for their help. Very understanding people. I will definitely rent again.
Georges D. | Overall ExperienceNa
KEVIN R. | Overall ExperienceI have no complaints. The staff was friendly & helpful. The property was clean & well maintained.
Tonja R. | Overall ExperienceThanks alot for the services, this allowed my journey to be very smooth & comfortable.
Bernadine J. | Overall ExperienceVery helpful staff. Thanks
KEVIN R. | First ImpressionsThere were a lot of ants in the truck
susana c. | Overall Experiencefacility is well managed!
Jeffrey W. | Overall ExperienceGreat service
Wade R. | First ImpressionsNice staff. The general manager was awesome
denesia s. | First ImpressionsGreat location and helpful staff. Answered the phone efficiently and made sure to find the best answer before hanging up. Thank you!!
kelli f. | Overall Experiencevery good and clean
Petergay G. | Overall ExperienceManager was very helpful and went above and beyond in helping to fix a bad situation.
paul g. | Overall ExperienceThank you
Rodney L. | Overall ExperienceHad a third party moving company come to pick up the UBOX therefore I wasn't able to see the facilities myself. But the process of them picking up and dropping off our ubox was very easy and efficient
Meghan D. | Overall Experiencethank you for all your help
jeff a. | Overall ExperienceThe GM was very rude & unprofessional. He yelled at me not to throw a 12 ft artificial Xmas tree in the dumpster. I had explained to him prior it did not fit in my car and I was going to give it away
Frank O. | Overall ExperienceEveryone was friendly and helpful, but there was a bit of disorganization among the staff. Took a half hour to get the order of a UHaul truck, UBox, and trailer ready (maybe even longer).
Ashley M. | Overall ExperienceGood customer service
JOSE M. | Overall ExperienceI
Kerry S. | Overall ExperienceEveryone was extremely helpful! Even with the couple of situations I had where I needed extra assistance with my storage unit, the employees were right there to cheerfully assist.
Telice G. | Overall ExperienceYes Sir. The service at West Park was over above excellent. Tha staff was cheerfull and helpful. Thanks to everyone and God bless you all as you continues to serve the public.
Imogene D. | Overall ExperienceAwesome service and Courteous staff
Ihosvany P. | Overall ExperienceDrop off was fine it was the pick up that was awful. I’ve rented from u many time and this was the worst experience EVER!
barbara h. | ReservationGood value
frank g. | Overall Experience