Customer Reviews for U-Haul Moving & Storage of Inglewood
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Inglewood
Very busy but everything worked out well.
Customer service representatives were AMAZING!! They were very thorough and willing to go the extra mile!!
Thanks for customer service
Check equipment before renting it out.
This was the third place I had to try to return my truck- the first two places were both rude and explained that they were full and could not accommodate me. The first place ( on century blvd in Los Angeles) was dirty, I was not met by anyone and was told to just make a u-turn on a busy road and go up two miles to another uhaul. He was rude and not at all helpful- I will never use uhaul again.
Its not necessarily this inglewood location that let me down. The staffs here are great and the owner is nice. But the whole process of it was just bad experience... i originally booked online for uhaul in santa monica (on lincoln st or something) when i got there, they told me that they dont have a 1 way carrying truck for me and that i was transfered to this inglewood location to get the truck (i saw more than plenty 10ft and 15ft trucks outside this store) when i asked why i wasnt notified, the lady just said "i dont know. They shouldve notified you". Then when i dropped it of at my stated location, they guy said that i was 14 miles over my limit. I was like i just took the truck from inglewood to san gabriel as stated. I didnt make any detour or anything. I wasnt charged for it.... but id be more than pissed if i was... For $156, that sure was a very expensive and unpleasant experience.
Customer service was good. No problems. I would use them again and recommend to others.
This location does not have honest people working we have rented from them twice now and both time been tricked with having less gas in the tank. We will never use this location again.
My truck's fuel gage was off and I informed the office to discuss compensation and never got a call back from a manager when I followed up when I finished my ride.
I reserved a certain size U-Haul trailer to take a group camping. I was told that that size would be available. It was not. The result was a u-haul half full with all the continents moving around and extra expenses for these high school students from the inner city in gas....towing weight
Mage sure your trucks have fuel and are not on Empty for pick up!
The front worker and the male equipment worker were very friendly proves and helpful.
Large selection of trucks and equipment, customer service was very friendly and helpful.
The equipment was clean on the inside but very damaged externally. Many dents
Everything was good except the rep helping me named Jackie, she was rude and seemed to have a chip on her shoulder. Horrible attitude and customer service skills totally non pleasant attitude.
Everything end smoothly, but there was some confusion at the return process. We were told to wait inside then told to wait by the truck. Overall, it went well.
MAKE THE COST FOR ANOTHER LOCATION DROP OFF LESS EXPENSIVE
I answered the equipment cleanliness questions as 'N/A", so that I can explain... The truck was badly beat up on the outside; however, the truck was clean inside.
The staff attitude was very bad.
They make it seems like they are helping you, but they are not, Rick, could not have given me the bad truck.
They act if they are helping me, but they was laughing at me with the bad truck.
I called a week before the rental date, they had enough time to card without telling me they took out $82.00 on the card. This location is the worst pace, I will never go back there again.
Need to approve their attitude.
No comment everything was professional
nothing, was in and out in 10 minutes...
Fantastic customer service.
Based on my experience I would expect a full refund. I was given a credit of $30, which does very little to make up for the fact that the truck had a faulty gas gauge and so the truck broke down on the side of the freeway. We had to walk to a gas station and fill water bottles with gasoline just to get the truck to run even though the gas gauge displays that there is a quarter of a tank. This delayed my day by an hour and a half and was extremely stressful. Upon relying this to the assistant manager of the location I was told that all she could do is give me a partial discount or I would be forced to pay the full amount and take additional time out of my day the following day to submit a formal complaint with the hope that it would eventually be resolved. I have rented with uhaul before and this was the first time that I was charged mileage fees despite the fact that this trip was the shortest distance of all my previous moves. I will be sure to remember this experience the next time I move. It is clear that customers, even repeat customers, are not valued.
I pulled up the guy checking the uhaul was polite quick and i was checked out in less then 20mins
The truck was usable and fine but there was graffiti and a big hole in the front bumper but the staff was AMAZING
The checkout process was excellent, very easy and fast.
My Experience was GREAT!!! I received an upgrade in Truck size for same price. Outside Movers were Fantastic. Got me out of my apt and into my storage unit in a Flash! Shout out to Country Movers!!
The employees at this location have great costumer service and the process was flawless. My only reservation is that I feel the odometers (mileage) on the trucks are rigged to count more miles than one actually drives. This happened at 2 different locations.
Customer Service is not the best at this location! Trucks had dents and broken mirrors also.
Drop off went without a hitch. Very pleased with the expediency in which our drop off was handled. Without hesitation we would use U-Haul for any of our moving/hauling needs in the future.
Horrible customer service.
Ricardo and Lola did a great job of sorting out a complicated order while juggling other customers, and were polite and professional during the entire process.
Customer service was great....thanks Uhaul
Very happy with service. Friendly staff.
Muy como y amables munchas gracia
When a customer such as myself confirms their information online the checkout process should be much quicker. Instead it doesn't seem to make a difference since once you get to the store to checkout you still have to go through the entire process all over again.
The front counter staff are amazing!
I reserved a trailer online for a one way trip. When I showed up to pick it up no such trailer was available. The manager found me a roundtrip trailer, luckily. Unfortunately I would have to drive it to my destination and back, but it beat having no trailer. He agreed to only charge me as much as the 2 day one way rental would have been. He was very helpful. This was the second consecutive time that Uhaul messed up my reservation.
I brought the trailer home and realized that it was locked and no one gave me a key. I had to drive back to the location to get the key. When I returned the trailer I was charged for 4 days instead of the 2 days I was quoted. Granted, I did keep the trailer an extra 12 hours, but if I had been given the one way trailer I had requested I would have only paid for 2 days. Overall, the trailer seemed old and in below average condition.
If I can avoid using Uhaul in the future I will definitely do so.
Customer service is bad. We have taken uhaul for the first time and didn't fill up the fuel while returning as no one told us while picking the vehicle. They charged me $30 extra as fuel fill up charges , didn't refund me that amount as new inexperience customers.
The staff was all really friendly and helpful. Got me in and out super fast and was able to leave my car onsite for the move.
nothing as of now..............thank you
My order with corporate was screwed up a couple times -- I had an email that said Wed -- the confirmation said Thursday -- got it taken care of (I thought)... went in to store and told it was Thursday -- after some convincing I was able to get the truck on Wednesday. Maybe not a store problem -- a corporate problem -- but a kinder approach at the store might have been in order
Coffee Booth in your receiving area for costumers most specialy morning time. :)
Good service, everyone was personable. Thank you.
I thought I'd be reimbursed for any amount of gasoline in the tank when I drove the vehicle off the property. I had that impression from the clerk who served me when I picked up the vehicle. However, I find that my total reimbursement for excess gasoline is $12. As I left 1/4 tank more than when I picked it up, the reimbursement should have been $25.
The 20' ft truck that I was given had a stench in it that was very overpowering and it made for an unpleasant driving experience, and furthermore the truck are not "cleaned and wipes down", all the techs do is clean out any trash that's left inside the cab and that's it!
I had use this location twice in one week for truck rental and the 10' foot truck that I rented wasn't clean either; sticky spots and stains everywhere. Mind you, I wasn't looking for perfection, just some cleanliness and a reliable truck was all that I wanted.
The staff was nice, but I also found it very strange that when I asked the tech any known damages to the truck that I rented and his response was "I don't know anything about this truck because I just started my shift". I didn't even know how to respond to that.
Get more appliance dollys. Unable to reserve one, first come first serve, gone by 8am. Turned out ok, modern refridgerator with doors removed much lighter than old units, regular dolly was sufficient.
Everything is great at this location, the only thing I would recommend would be refreshments.
Keep Up The Good Work! Thanks
I was originally sent to a different location that did not have my rental van or records of my rental. Then sent to this location. Additionally the added on fees for mileage are very misleading so my total costs were twice what I anticipated. For these two reasons I will stonefly consider using a different company next time.
Again I was very pleased. I took it back, they checked it and said thank you. nothing for me to think about. I was what I expected. Thank you.
They have the best staff, courteous and help. Rick is a very good manager, and the assistant manager is very good as well.
I paid haul, took my items out and U-haul will not give me my money back after renting 16 months. I will tell everyone not to go here until I`m satisfied
I had reserved a 5x8 closed trailer to a location closer to home. I decided to change my reservation for a smaller one 4x8. I get a call from uhaul they state they have one at the inglewood location. I get to the location and no 4x8 is available. The manager honors the 4x8 price on a rental for a 5x8 reserved for three days to be returned on Monday at 9am. I was appreciative and thankful, on Sunday I return the trailer (a day early) at 3pm and I'm told by staff on premises I will have to pay for 3 days. It doesn't make any sense to me since I'm returning it a day early. I'm told they can not do anything about it the fee stands. I'm grateful for the earlier help but very disappointed in the end result. I don't see myself using this location again.
I left my gate control in the uhaul van..it would of been nice if they would of called once they found it
Nice customer service and friendly people
I made my reservation 5 weeks in advance for 3/28 at 7am. A rep called me 3/26 to confirm my rental and pick up time for 7am 3/28. I called Friday 3/27 to see if I could pick it up the same night at 6:30pm. The woman told my reservation was for 3/28 at noon. I explained my 5 week reservation, the girl who called the day before etc and she just kept saying it would be ready at noon... No apologies... Nothing. I told her she had to make it right I had everything planned and I asked her to escalate the issue. 10 minutes on hold... She came back on and said she'd have it for me. I shouldn't have had to fight for it or and put up with an attitude and poor service. The truck stalled twice, smelled of exhaust and the left blinker didn't work and same light didn't work when breaking. Yes they got me in a truck but not one road worthy. When I returned the truck they gave me a bill for 2 days and if I hadn't caught it , would have been charged it... Overall very bad experience!
My agent Rick went out of his way to help me and I really appreciate it because this was my very first time renting a storage
I think everything was excellent!
very helpful people at this location . had trouble with the lights on a trailer and they got right on it and had me moving right away ,
BBQ for every truck renter. Cold sodas, too.
The location is a greasy, two-stall garage. They didn't have a van, so I had to book at another location for the next day, thereby losing a day's work.
Additionally, the area manager never called me back.
excellent customer service and the manager was on.. If all u-haul could get on page with this location each and every experience would be an excellent 1. Thank you
Lower your prices to expensive for a van rental
Nothing, my experience was excellent.
Excellent service. All questions answered.
I had expected a call when the truck was ready for me to pick up but no one called.
It was easy breezy! Thank You!
The process was easy and the staff was super helpful. This made my move incredible.
My cedit card was charged for a payment without my authorization that`s why Uhaul lost my business.
The ladies working the counter were super pleasant and very professional. It was a great experience being served with a smile and nice attitude every time I was in the store! 5 star service :
Very friendly, helpful service. The people there were wonderful. Would definitely recommend it to someone else.
Cost to much and then I get a storage unit with a big pipe going through it
The staff was very helpful! I can not remember the associates names but everyone there was absolutely amazing from the counter area to the parking lot!
Just like this 200 character limit, I found the service frustrating and confusing. The staff was nice, but didn`t have the tools to make the process smooth. Multiple phone calls and confusion.
The facility was secure however the lights kept going off. I wouldn`t recommend Uhaul because the price is too expensive.
STAFF provided us with outstanding service. PRODUCTS were exceptional value. STORE was well organized very clean, especially the restroom.
Box lost. Found but caused emotional distress, shed tears over items thought lost forever, trouble to flag credit for fraud, $410 for move to 2nd storage facility due to loss of faith.
After being taken to see the unit we dicovered that the unit was not avalable they called Glendale and found me a larger unit.
The manager was very helpful after a very poor experience with the Santa Monica office
I DID recommend U-Box to my friend and she used it, too!
Communication and the user experience is terrible and many inconsistent messages in terms of what to expect.
Movinghelp where the best movers I have ever worked with. I liked that their service was a flat rate not based on time. All of my things where in mint condition upon being shipped from AZ to CA.
Relaxed, available, kind.
They had the wrong ubox for movers to pick up, so it created an inconvenience for me and my movers.
Rick the manager and his staff is the best. Rick really worked with me doing my relocation from San Diego to LA. They are the best at the Inglewood location.
Rick, thank you again for your help.
Wasn`t delivered on time. Had to call and complain to get them to ship it.
The owner and staff are very helpful.
Office didn`t have my new address/delay at the storage facility/paid for an xtra hr to the moving company. Not happy.
It took months for me to get access to my box. When I finally was told that I could get it asked to, it was not ready when I arrived. Now it`s been moved without my permission or substantial notice.
The staff was always helpful and attentive to the my need. I will recommended to all my friends from church...
Need better customer service.
We had a very positive u-box experience. The delivery was actually much quicker than I expected.
Good service. Competitive price. The trailer if bringing U-Box home yourself is difficult to back into driveways. Perhaps a video demonstrating the best way to do this will help first-timers.
The card swipe access was out of order and had to notify staff to have an attendant open the building... somewhat inconvenient.
These people are always helpful, friendly and knowledgeble. They go the extra mile for you!
Bad management/customer services at Inglewood, CA location on La Brea. Never pick up the phone, manager Rick does not follow through ie. follow up phone calls
Everyone was nice and very helpful
This was the best way I could have shipped my stuff across country.
This location was very helpful and courteous. They worked with us and got done we needed.
Staff was very friendly, flexible and willing to help.
I made it clear that I would only have it in storage for a week or two. But it stayed in Inglewood for 2 1/2 weeks. It arrived 15 business days after payment.
U-Boxes were suppose to picked up two days ago, now they are sitting outside my house and the store won`t call me back to setup pickup.
Was shipped a full week later than agreed.
Mgmt should contact me. I got NO help unhitching car, didnt get reserved unit size/spot, no24hr access. Employees clocked out early complained, access door locked as we unloaded.
The perfect solution for a recent college graduate. The storage option works well for the bulk of her stuff until she finds a job somewhere. Gotta love flexibility!
Would have liked to have been able to track the box like ups.
friendly and prompt service
Your staff was good at passing the buck of responsibility, had I not been on the phone everyday with your company my ubox would have been delivered almost a month later....extremely unhappy costmer
Everyone in Los Angeles store and Gail at Delray Uhaul location were all so nice and helpful.
AWFUL EXPERIENCE. RUDE STAFF WHO CLOSE EARLY WHEN ONLINE AND ON THE STORE ITSELF SAY THEY CLOSE AT 7PM. WHAT A MISTAKE.
Richardo was awesome. My experience in Olympia was not good, and I would not have recommended Uboxes or Uhaul to anyone until Ricardo helped me out so much. Thank you!
i had a wonderful experience with the Uhaul team very very sweet staff and i have already recommended someone thanx
My experience at Uhaul was great . All were friendly and extremely helpful with all my needs moving in and out . I would recommend this facility to anyone.
It was not my first location choice but it worked out. I did not appreciate all the helpers non-U-Haul workers just sitting outside asking if you needed help unloading.
The place was clean the staff was very professional
I`m dealing with 3 separate sections of U-Haul. La Brea did a great job - the other end is a mess?
I can`t contact anyone who will help me!
Although my U-Box delivery man arrived 2 hours late, all of the U-Haul personnel were very helpful and friendly. My stored items incurred damages, but I suppose some damages are to be expected.
Unit access hours need to be extended
I ordered two u boxes and the second box was split where the bolts were inserted. It only had one bolt on the door . I just hope everything is secure. Other than that they were great!!
Everything was timely and well-organized, and communication was great. Better than expected. Thanks!
I only visited the office twice and both times the staff was very friendly and answered any questions or concerns I might of had.
door frames on 2nd floor do not reach the floor and makes it very hard to pull a dolly over into the storage area to place any heavy items and there is no elevator for the 2nd floor.
They were great help me i had no problems
I received excellent customer service.
I maid two payments in August for my storage space. Your customer service rep states no second payment was made. I could never get this resolved so I moved to another storage space.
the access hours should be extended for emergency situations or for people that have to work late. the storage units are too small
There was what looked like used toilet paper at the entrance of the facility. I came back the following day and the mess was still there. Other than that my experience was good.
Just an excellent experience. Rick Hernandez and his staff provide their clients with great service and always in a professional manner.
Everybody in the uhauld treated me like and individual, kindnes and respect!
The Uhaul staff in Inglewood were so available, helpful and accommodating. They truly made all the difference in the quality of my experience!
The young lady that took care of me on the evening of 6/5 was very professional and exemplifies the caliber of person you need within a people oriented business.
The storage area seemed very secure and there was plenty of room in the unit and it was easy to get to. Uhaul definitely seems like a good co. to do business with
Manager and staff were fantastic. The facility was excellent! Thank you.
the young man who dropped off and picked up u Box was terrific.
Disorganized customer service experience, plus I`m still waiting for their follow up phone call to handle the billing overcharge. WTF
24 Hour Access wasn`t working
It was an OK experience. I had to manage the process very carefully and check up on things at every step of the way...if I didn`t do this, I would guess I wouldn`t have had such a good experience.
Storage can be great but if you can`t access your stuff it`s not worth it. Horrible access hours and the 24 hour access doesn`t work.
Thanks to Damion and Jackie :
Thanks you guys have made my moving experience a good one
Leilani was professional, helpful, and on-top of things. I would particularly work with her and recommend her to my friends.
I had to unhook the u-box from my car, myself, because the uhaul rep. had not been trained. The rep. then told me I was `dope as h***` before asking me for my phone number for personal reasons.
leilanie was disinterested, didnt greet us, and i had to request a copy of my rental agreement, since she wasnt going to give me one, and was texting on her cell phone while helping me!!
I did not pay for a rodent infested unit that damaged and destroyed many of my possessions but that`s exactly what I got. I`m still shocked by the entire negative experience!
Everyone was helpful. Thanks, Mary
Left me a VM when I was away. Very friendly. Haven`t been to the facilty yet as of this survey completiong but feel good about them.
The female who processed my order was very polite, helpful, and professional. these are qualities I don`t always see when dealing with UHaul service reps. Great job!
Staff was very friendly and helpful.
Staff was friendly and more than willing to lend a helping hand
The storage facility was clean. I would liked to have lighting inside of the unit. It was inconvenient that the facility closes at 7. It is difficult to access my unit after work.
The facility was in good condition, and the staff was friendly.
The facility was well maintained. One of the employees, Phillip, did an outstanding job in supporting our truck return and unloading our furniture and belongings into the storage.
This was our second time using this UHaul location and it was a great experience! All the staff that assisted us deserves four stars!
Ricardo Hernandez was friendly and resolved any issue I had instantly like it was not a problem at all.
Tony was outstanding. He was courteous and knowledgeable, took the time to tell us where to get the truck weighed, he made the experience easy, and took a lot of the stress out of the process.
The whole staff was extremely nice and helpful.
management admittd full payments were not in contract or anywhere in literature and would not accept partial and then when I brought this up threatened to auction my belongings.
The Service I received from Jackie and Nicole where extremely imporatant to me because somehwere along the line most of America has lost its customer service skills. Thank you very much!
The Staff were amazingly helful and sooooo very nice!
Rick and the crew were very helpful. Thank you!
It is alittle congested and confusing for customers for parking, etc.
The return area was very busy but they took care of me right away and over all it worked out well.
storage rooms were dirty and had roaches. staff was obnotious. one rep helping customers inside. everyone else was outside helping customers with equipement. Need more help inside.
Counter reps were really poor. They made customers wait unnecessarily.
The place and crew is nice but VERY understaffed. It took 45 min to unload a trailer but a total of 2 1/2 hours to deal with the paperwork, and wait to get checked out. Hire more people!!!
Staff always extremely helpful,nice and go the extra mile to assist. The one month free has helped me so much. GREAT feature! Price is the most reasonable. Thank you, Uhaul is the best!
The Hawthone location has the best manager...he is very fair and concern about the people who go there for service.
Great service from Uhaul...my experience was fantastic on both ends...leaving Colorado and arriving in Los Angeles!
It was a very good experience, it took a little longer than expected but it`s understandable because they were very busy. Jose and Tony were a huge help.
The facility was very secure and clean. The manager was very helpful and curtious.
happy to have my things back. :
Alex Alejandro was very freindly and helpful. All of the other employees were very nice and helpful. We are very happy that we chose the 964 La Brea U Haul storage facility.
They where very helpfull, little staff but over all the service was very good
Always helpful to give you a call when your bill was due if you had forgotten. This was a very nice jesture.
THE ONLY PROBLEM I HAD WAS THE PRICE FOR THE SMALL STORAGE ROOM. IT WAS TOO EXPENSIVE.
system for gaining access to remote storage facility was terrible.
Consider changing the entrance of the storage that sits on the corner of Arbor Vitae and LaBrea.
I purchased a double roll of packing tape. Both rolls failed. Tape was defective. U-Haul reps would not refund my money because I had opened the package. Absolutely stupid. I left without my refund.