Customer Reviews for U-Haul Moving & Storage of Lake Lewisville
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Lake Lewisville
Satisfied with experience. I do wish they would prorate everything.
Everything was awesome.we came here from Houston yo move our son. customer service at its best.
Service was good, facilities were great.
My original reservation was at another location that was a few miles away. I received a e-mail that my equipment was ready and that I need to call to confirm my appointment for the pick up date I had. When I did I was told that they did not have the equipment that I had reserved and that I would have to go to the other locaiton. I felt that should have been a burden that the location I rented from should had resolved and that they should have had the equipment picked up or sent over so that I was not inconvenienced. They did not and did not take ownership for making sure that the equipment was available at the location I set the reservation for.
This location is very convenient for me. They always have what I need. Anything for moving, storage, RV storage, propane, boxes, hitches .... they have it all. Aaron and his team always go above and beyond to make sure each customer feels taken care of. Nice job ... again!
Price per mile seems to be overpriced based on the fact that gas has to be purchased as well.
Thanks for the excellent customer service!
Everything was GREAT! Fast and Friendly!!
The only comment I have is the floor of our unit previously had a car parked in it - OIL all over the floor!That could absorb the mess and damage my belongings. Vehicles in different areas - better!
I now know that not all Lewisville, TX locations of Uhaul are not bad ( Uhaul on Stemmons outer road is run by liars and cheats).
Great service at this location !
Friendly efficient, provided good rates for storage
The rear Interior truck lights did not work, so it was hard to see what we were moving out in the early evening time while unloaded. The vehicle took quite a few tries when we tried to start it. The girl that helped us didn't make sure that all the stuff we needed and paid for to rent were on the truck (furniture pads, appliance dolly, flat furniture dolly) so after making it to our destination. We had to turn around and come back. They did make good on this and waived the charges for the stuff we rented extra off our total. Everyone is really nice and friendly so that's why we rated them above average and definitely would recommend because they didn't gripe and took care of us. Thanks U-Haul.
The service was great, and the movers at both ends were awesome!! polite, eager to work, never complained, were a pleasure to work with.
No issues, staff was very helpful.
great customer service. The gentlemen in the store were able to help me with the types of boxes and packing needs for my move. Thank you for providing customer service!
Thanks guy for everything you did to help with my move. That Trailer is very capable and sound a road trip. Do 55 MPH or your fuel economy will plummet. I didn't but I know people that did..
The staff was great at setting up good clean storage to receive my things off truck from my long distance move.
They received my truck and auto transport making my transition easy.
I actually have had storage at this facility for things I could not move out of state for many years. It was well looked after. Facility very clean. Payments online made easy. I highly recommend this facility.
Not much, satisfied, tnks
Very User-friendly. I`ll definitely be returning. Thank You.
nothing, I used express checkin, guys at this location, helpful, friendly, we walked around truck pointing out prior dings and dents, return was as easy as well.
Carson was a big help in getting my storage needs taken care of and renting a trailer
Purchased 24 access card and never could get in
overall very satisfactory, easy in and out, everything was kept clean
Uhaul raised the rates when they took over from Royal which I did not like.
I could not access the gate with my access card.
Keep doing what you are doing because it was an awesome expierence!!
Keep up the high standards already set
There were 3 or 4 significant marks on the vehicle that did not have X marks. So advice to clearly check the vehicle.
When uhaul took over this facility they raised the price 3 times in the first year and reduced the access hours. If you wanted later hours you had to pay an additional amount.
Professional Staff and access to storage unit very convenient!
during the ice storm he was very concerned with my falling so he pulled the truck as close as possible and even let me take his arm so I would not fall thank you Aaron.
EXCELLENT!We came in @ 4:45PM.15min. b4 closing they waited on us as if the doors had just opened.I came in again. Uniforms so neat clean!They were friendly,smiled polite!!
I thought the customer service was fantastic, they were incredibly helpful and informative especially in the icy weather we were having.
I liked the selection of packing and truck potions. Professional staff
Staff was excellent! Highly recommended for your moving needs!
The staff member was really nice....the truck was awesome! It was a newer one and it rode like a dream.
check brakes on the one truck i used..........
Personnel could have gave me credit back on the utility dolllie I couldn't use, but they didn't.
The lighting is poor around my unit. Several light fixtures were not working.
The staff was very friendly.
1-U-Haul may be priced competitively BUT they notoriously nickel and dime you. 2-Our unit had a car stored in it and thick oil was on the floor, will seep into boxes and possibly ruin items inside.
the office personel staff was very knowledgeable an friendly respectable and would b back if need a storage space again
The level of customer service is impeccable
Convenient, clean, easy to access, and an affordable rate. I rented a trailer and moved from interstate and was given a months free rental.... A great storage facility.
The facility was well maintained and the
staff was very helpful and courteous. I`ll be back should the need arise!
great staff,very helpful!
It`s bullshit that there isn`t a dumpster to use and are forced to pay to use the only dumpster available.
Very helpful employees. Great experience,
there was no lights inside the storage
Was very happy with the service received in Lewisville.
This facility is so much better than the one down further east on 121. We`ve used the storage and about 3 trucks, 1 vehicle trailer and a dolly -- All Good!
Very friendly and prompt service to my service request.
Nice place, friendly staff
Hours of operation were too short.
After-hours process was poorly described and confusing.
Worst experience ever!!! Poor customer service with constant excuses and lies!! Will never use again!
staff needs to smile a bit more and make the client welcome to the property. Also focus on the task they r doing, so that they don`t forget to give the key to the client before they leave the desk.
Very polite, and helpful Young Men at the desk. Great customer service.
Very friendly and helpful.
Slow service. Messed up my reservation.
I recently rented a U-Haul trailer. About 2-3 weeks later they attempted to charge me for a storage unit as well. They told me they would look into it and get back to me. This has never happened.
The staff was very helpful not just with me, but with some other people seeming unsure of their needs. It is nice to see customer service in action!
Working the moning manager to death had to wait while he set up trucks for 5 local renters. and a leaving storage customer.
Very helpful, wonderful experience.
Really enjoyed our use of this facility and would consider again if needed. Staff was helpful even when we needed to pull an 18-wheeler in to load up our stuff.
Service was great, facility was clean and a variety of options were offered and all of our needs were met. Very friendly and helpful staff.
When I went to get things out of storage there were mice in the area that ruined some of my things. I had to throw out boxes of towels,a chair had mice droppings on it,
The Mgr and Office staff provided me a level of service that was outstanding. They were willing to help with everything. I was very impressed!!
Access to the units need to be a little longer than 7pm in the summer.
My agreement on space and price was changed 3 times by the company. Once the agreements were made, they should have honored it.
I have never been in a U-haul center where the people were as nice and warm as the people are here. I will recommend to my friends and family.
very helpful and quick to address any issues that came up.
all the staff members were helpful and
friendly and very informative
I would NEVER recommend this storage unit. My unit was broken into on Christmas day and U-Haul did nothing. we lost thousands of dollars of valuables, so irreplaceable.
Even though there was a blip in what was available versus what had been promised, the staff was very helpful in coming-up with a workable solution for us.
Great facility. Conveniently located. Staff was helpful and responsive.
it was good and fast service.
They had the perfect size unit for my 2700sf house: And it`s climate controlled.
paperwork took a little too long.
The office staff is awsome. very helpful and friendly.
The two associates were helpful and knew what they were doing. The only thing was the storage unit floor was kind of dirty w/dead bugs, etc.
Helpful manager and very clean, safe facility.
I had a very good experience while using Royal Storage. The customer service was excellent and the facility is nice and clean. I have already moved in and am very happy with everything.
Great experience! I definitely recommend!
The staff is very friendly and extremely helpful!!! And units are clean and easy to get to!
There was a mix up and the gentleman took a while fixing it. All in all is was okay.
The lady that assisted me was very knowledgeable, friendly and informative.
The location is clean, new construction. Very accessible from the highway. I chose not to use them on this date, but will do so in the very near future.
The personnel at this location were very helpful, answered all my questions in a timely manner and wanted me to have the best options.
This facility is so much nicer than our old one, and the managers are very atttentive.
The unit is nice and clean, and Fay and Ray are very nice managers.
The people that own this storage make the entire process a great experience! I moved from Georgia to Texas, a long 20 hour drive, and they were a breath of fresh air! They went above and beyond...
Nobody was at the facility nor had been at the facility all day - office hours posted were 9am-6pm. We went somewhere else.
Customer service reps had no knowledge of the 6.95 charge and the 1-month free rent. Also, they charged a 15.00 fee. Therefore there appears to be a communication breakdown