Customer Reviews for U-Haul Moving & Storage of Lake Lewisville
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Lake Lewisville
Great staff. Very helpful.
They forgot the appliance dolly, but we're very willing to adjust the charges accordingly.
There was only one person working the counter area on a very busy Saturday afternoon. I waited 10 to 15 minutes to be helped. Returning the vehicle was a much more pleasant experience. Someone was waiting for me as soon as I pulled into the driveway. The pickup truck that I rented was very clean and reliable.
The facility was clean and the assistance from the staff was excellent. I believe his name was Philip, but he was phenomenal in helping me figure out the right size storage. Thanks!
The gentleman that checked in the trucks was very helpful. The manager was not. We got the contracts for the trucks mixed up and put the correct amount of gas in the wrong truck (totally our fault) and the manager would not let it go. He wasn't even willing to try and do anything. For example: truck A needed to be returned on 1/2 of a tank and was returned on full. Truck B needed to be returned on a full tank and was returned on 1/2.
First Truck broke down. Location was undergoing renovation. Charged for extra day when I shouldnt have been. Brought truck back full as a courtesy. Clearly my time and inconvenience and good will didn't deserve any type of proactive customer service.
Very respectful. Thank you.
Super friendly! The return was easy and quick. I had the equipment for 2 additional days because of bad roads and winter conditions and was not charged extra. Thank you for your kindness and consideration.
Aaron is racist does not return the customers calls and a major communication gap exist within your customer service department. Never again !!!
we Were charged for only 6 days of using the storage for the entire month. This is unacceptable and very rude from Uhaul. Also locked in when moving out. Attendant left us.
First time renter, I was very pleased.
Nothing. Due to crazy weather, I think I adjusted my reservation three times! Including a "next" day change of pick up locations because I messed up. They took these adjustments in stride, and with smiles and great, helpful attitudes! Thank you, thank you, thank you. AMAZING SERVICE!
Have already recommended and sent 2 new storage customers. Excellent Staff and Service, definitely a asset to the Uhaul companies.
he was not very knowledgeable about his equipment and when to return it
I was disappointed in the rental of the blankets, I was told I was buying them come to find out when I returned the truck I was actually renting the blankets too. If I had known that I wasn't buying the blankets I would have never got them. I can buy those same type of blankets for $6 a bag for 8 blankets.
Everything was fantastic and the representative named Jeramy was very knowledgeable.
Was an easy and convenient overall experience. The ease of renting the truck and equipment made our moving experience less stressful!!
The customer service was terrible. The gentleman looked up my reservation, didn't tell me about an added fee to my debit card until the total jumped up and I questioned it. I then stated I paid for some supplies which he forgot 3 times and then just said yeah grab it off the shelf. He told me it would be a bit because my truck wasn't ready( at scheduled time) and he would have to get it from the back. He had me do a walk around but didn't open the back. I get to where I am going and had no furniture pads. We also went by the gauge on the paper to pump more gas back prior to returning. The store was closed. I get the email stating I was charged $37.00 for 2 gallons of fuel. I don't get any of this and would sure like to get an explanation.
Check in process was way too slow
the GM there Arron is a great guy, and his employes are great also,
Aaron, the store manager is simply wonderful.
The gentleman that helped us was friendly, knowledgeable and efficient awesome experience I recommend this location to anyone needing to rent equipment or buy boxes.
Micah did an excellent job and showed willing enthusiasm to help however possible. Please commend him for an excellent job.
Called the location at approx. 12:45 pm to ask about taking the van through tolls. Answering service transferred me and another person said the store was busy and asked to help. I asked about tolls and if there was an additional service charge. The woman said she thought there would be no charge other than the tolls that I'd be billed for. Said she instant messaged the store location to call me to confirm. I did not receive a call until 5:15 pm (the van was due back at 6:15 pm) telling me there was a 5.00 service charge + toll fee. Not very pleased about that.
I had NOTHING but problems, dealt w shady employees, the rudest employees in business. A manager hung up on me, then flat lied to cooperate when I called. I tell everyone to avoid this company.
Friendly staff and easy to work with
Everyone was great. Never have had a bad experience here.
The headlight was not working so I had to drive at night with one headlight.
They were prepared when I arrived. Smooth check-in and return. All representatives were informative and friendly. Highly recommend.
Everything was great and Aaron was so friendly!!
Some confusion around the amounts quoted to me when I made the reservation and what the system showed at the pick up location so it took extra time to work that out and I still paid additional $.
Great team in Lewisville. Above and beyond!!!
Daniel is an excellent associate, he was very friendly and helpful.
Fast, clean efficient & friendly.
Thank you for assisting me with reservation changes.
Very friendly staff! Helpful and willing to take the time to make the customer feel important! Great job! Thanks!
Lewisville location was really good service. Had my box ready and loaded as soon as I arrived, didnt have to wait. Very professional! Thanks
THE GENTLEMEN THAT PROCESSED MY ORDER WAS VERY NICE AND MADE MY TRANSACTION EASY.....MERRY CHRISTMAS
I don't think they knew it at the time, but the enclosed trailer leaked all over our boxes. We specifically rented an enclosed trailer to avoid this very thing. They were made aware of it when we turned it in...early. Personally, I think U-Haul should reimburse us. To make myself clear, i do NOT think they knew it when they rented it to us that it leaked. So, I'm NOT angry at those guys at all. Still, I should be reimbursed the rental for the roof and enclosure from not protecting our stuff from normal rain.
the ramp on the truck was broken. It cost me about an extra hour with my moving help trying to get it fixed and on the phone w uhaul roadside assistance, which was about a $50 expense. I'm not sure that moving this way was worth the hassle. The guys at the store were nice, but I was disconnected from the help line over 4 times. It was very frustrating ...
I did not get the $25 refunded to me even though I folder all 24 furniture rugs, did not get any money back for unused boxes.
charge a reasonable rate. To rent a pickup truck for driving in town, for one day cost $ 91.00 for a truck that you advertise as 19.95 a day plus mileage. If it hadn't been so late in the day before I found out...........
Would not recommend to anybody
Aaron and the staff have been instrumental helping me over the last couple years. We operate our business out of storage. They never let us down and regularly go above the call in customer service.
Excellent service!! Thank you
Awesome first experience in renting a storage unit. Will return if we need it again!
Aaron went above and beyond when I had a small issue come up. Staff was always extra friendly.
I`ve dealt with 3 different U-Haul facilities in the last week. This facility is in a different league from the others. The staff could not have been more attentive or courteous.
Staff was prompt and very helpful
Make me wait 3 hours to change the tire on tg truck
Management always assisted quickly
Not a very good customer experience. There was a lack of concern for customer needs.
The staff onSaturday, June 28th were great. The jerk yesterday is the reason that I would never recommend your company.
You need to ask me about the truck reservation which was horrible and a complete mess and totatlly screwed everything up!!!!
Your customer service was very bad and I`m glad to be out of there. I wouldn`t tell anyone about this place. They had no idea about pricing or services.
Staff was very helpful by getting everything we needed in a short period of time.
Really? 200 characters. You don`t really want to hear from anyone, do you? I was concise and 277 characters barely did it. So, another check under No.
Very helpful and great customer service.
The lady at the office she very nice,reliable and quick.
Good facility, very helpful staff.
Satisfied with experience. I do wish they would prorate everything.
Service was good, facilities were great.
The only comment I have is the floor of our unit previously had a car parked in it - OIL all over the floor!That could absorb the mess and damage my belongings. Vehicles in different areas - better!
Friendly efficient, provided good rates for storage
The service was great, and the movers at both ends were awesome!! polite, eager to work, never complained, were a pleasure to work with.
Very User-friendly. I`ll definitely be returning. Thank You.
Carson was a big help in getting my storage needs taken care of and renting a trailer
Purchased 24 access card and never could get in
overall very satisfactory, easy in and out, everything was kept clean
Uhaul raised the rates when they took over from Royal which I did not like.
I could not access the gate with my access card.
When uhaul took over this facility they raised the price 3 times in the first year and reduced the access hours. If you wanted later hours you had to pay an additional amount.
Professional Staff and access to storage unit very convenient!
during the ice storm he was very concerned with my falling so he pulled the truck as close as possible and even let me take his arm so I would not fall thank you Aaron.
EXCELLENT!We came in @ 4:45PM.15min. b4 closing they waited on us as if the doors had just opened.I came in again. Uniforms so neat clean!They were friendly,smiled polite!!
The lighting is poor around my unit. Several light fixtures were not working.
The staff was very friendly.
1-U-Haul may be priced competitively BUT they notoriously nickel and dime you. 2-Our unit had a car stored in it and thick oil was on the floor, will seep into boxes and possibly ruin items inside.
the office personel staff was very knowledgeable an friendly respectable and would b back if need a storage space again
The level of customer service is impeccable
Convenient, clean, easy to access, and an affordable rate. I rented a trailer and moved from interstate and was given a months free rental.... A great storage facility.
The facility was well maintained and the
staff was very helpful and courteous. I`ll be back should the need arise!
great staff,very helpful!
It`s bullshit that there isn`t a dumpster to use and are forced to pay to use the only dumpster available.
Very helpful employees. Great experience,
there was no lights inside the storage
Was very happy with the service received in Lewisville.
This facility is so much better than the one down further east on 121. We`ve used the storage and about 3 trucks, 1 vehicle trailer and a dolly -- All Good!
Very friendly and prompt service to my service request.
Nice place, friendly staff
Hours of operation were too short.
After-hours process was poorly described and confusing.
Worst experience ever!!! Poor customer service with constant excuses and lies!! Will never use again!
staff needs to smile a bit more and make the client welcome to the property. Also focus on the task they r doing, so that they don`t forget to give the key to the client before they leave the desk.
Very polite, and helpful Young Men at the desk. Great customer service.
Very friendly and helpful.
Slow service. Messed up my reservation.
I recently rented a U-Haul trailer. About 2-3 weeks later they attempted to charge me for a storage unit as well. They told me they would look into it and get back to me. This has never happened.
The staff was very helpful not just with me, but with some other people seeming unsure of their needs. It is nice to see customer service in action!
Working the moning manager to death had to wait while he set up trucks for 5 local renters. and a leaving storage customer.
Very helpful, wonderful experience.
Really enjoyed our use of this facility and would consider again if needed. Staff was helpful even when we needed to pull an 18-wheeler in to load up our stuff.
Service was great, facility was clean and a variety of options were offered and all of our needs were met. Very friendly and helpful staff.
When I went to get things out of storage there were mice in the area that ruined some of my things. I had to throw out boxes of towels,a chair had mice droppings on it,
The Mgr and Office staff provided me a level of service that was outstanding. They were willing to help with everything. I was very impressed!!
Access to the units need to be a little longer than 7pm in the summer.
My agreement on space and price was changed 3 times by the company. Once the agreements were made, they should have honored it.
I have never been in a U-haul center where the people were as nice and warm as the people are here. I will recommend to my friends and family.
very helpful and quick to address any issues that came up.
all the staff members were helpful and
friendly and very informative
I would NEVER recommend this storage unit. My unit was broken into on Christmas day and U-Haul did nothing. we lost thousands of dollars of valuables, so irreplaceable.
Even though there was a blip in what was available versus what had been promised, the staff was very helpful in coming-up with a workable solution for us.
Great facility. Conveniently located. Staff was helpful and responsive.
it was good and fast service.
They had the perfect size unit for my 2700sf house: And it`s climate controlled.
paperwork took a little too long.
The office staff is awsome. very helpful and friendly.
The two associates were helpful and knew what they were doing. The only thing was the storage unit floor was kind of dirty w/dead bugs, etc.
Helpful manager and very clean, safe facility.
I had a very good experience while using Royal Storage. The customer service was excellent and the facility is nice and clean. I have already moved in and am very happy with everything.
Great experience! I definitely recommend!
The staff is very friendly and extremely helpful!!! And units are clean and easy to get to!
There was a mix up and the gentleman took a while fixing it. All in all is was okay.
The lady that assisted me was very knowledgeable, friendly and informative.
The location is clean, new construction. Very accessible from the highway. I chose not to use them on this date, but will do so in the very near future.
The personnel at this location were very helpful, answered all my questions in a timely manner and wanted me to have the best options.
This facility is so much nicer than our old one, and the managers are very atttentive.
The unit is nice and clean, and Fay and Ray are very nice managers.
The people that own this storage make the entire process a great experience! I moved from Georgia to Texas, a long 20 hour drive, and they were a breath of fresh air! They went above and beyond...
Nobody was at the facility nor had been at the facility all day - office hours posted were 9am-6pm. We went somewhere else.
Customer service reps had no knowledge of the 6.95 charge and the 1-month free rent. Also, they charged a 15.00 fee. Therefore there appears to be a communication breakdown