Customer Reviews for U-Haul Moving & Storage of Lake Lewisville
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Lake Lewisville
as long as your helpful and polite that`s all anybony needs we do the best can and the staff did that
Nothing everything is excellent.
Excellent customer service and great people who were very helpful! Highly recommend this location!!!!
Ubox was not ready for pickup as promised when I called to get it out of storage
very helpful in what was a horrible experience
The issues we had were not with the locations, but with customer service. In attempt to find out our drop off location, I was hung up on several times. When I finally got someone, she had no clue what she was doing and informed me the drop off was my home address, she then without telling me,transferred me back to the que. I got another lady who said I needed to speak to another dept and again without telling me, I was transferred then the automated system hung up on me. Ridiculous. I gave us and tried again in the morning. This is when I was told I could not drop off when I originally said I needed to at the time of reservation. I had to drive to the next town. I will stick to independently owned uhaul companies because at reservation it felt like they were being sneaky and pushy to make the sale. Not satisfied with this experience at all.
provide disposable floor cover on rainy days to aide in clean return.
Customer Service when picking up the truck was not of my best experiences with Uhaul.
Great and friendly service....
Aaron and his team are always friendly. Truck was fantastic. This was a brand new cargo van (FORD). It drove better than my own vehicle and was only $19 plus mileage. Fantastic deal, thank you! Your new showroom and storage looks great as well.
Only one staffer working at the time I arrived...around 6:30p...had to stand around about 20 minutes while he took care of another customer. Otherwise customer service was good.
Great customer service when picking up and dropping off. I will recommend to friends. Thank you !
This was my first time renting from u-Haul and may end up being my last due to the experience I had overall.
To start I reserved my rental online a week in advance of when I would need the truck and changed the drop down from 6 hours to 24 as I am moving on my own and not in a position to rush loading and unloading my stuff. The site accepted my reservation without issue and didn’t indicate any problems with the fact I wanted it for 24 hours.
The day before I was supposed to pick up my truck u-Haul calls me and says that I can’t have the truck for 24 hours because of “demand”. This was never indicated on the site and why didn’t they call me sooner about this? Annoyed that I’m going to be forced to drive at night in an unfamiliar vehicle I agreed since I wasn’t really given a choice in the matter and they rescheduled my pick up time from 9am to 4:30pm.
Trying to make the most of my time since my schedule has been thrown out the window by this rescheduling, I take the time in the morning to finish packing up my things so I can be ready to load as soon as I do get the truck, thinking everything is good to go for me to pick it up at 4:30pm as Traffic had supposedly scheduled for me. I check my phone later and find out that u-Haul had called me wanting to know where I was for the rental that u-Haul had supposedly rescheduled the day before since I hadn’t shown up at 9am as I had scheduled in my initial reservation.
So I call them back and manage to get them to adjust my reservation since apparently the lady in Traffic didn’t do it properly the day before and get a slightly earlier time of 4pm. So I finish packing my things and go to pick up my truck at 3:45 so I can be sure to get all the paperwork done and what not to get on the road as soon as possible. Except the person who rented it didn’t bring it back until almost 4:30 so I ended up wasting almost an hour waiting on the truck due to more scheduling issues.
Finally get my truck and get it back to my place, load it up and head out to my storage unit to drop off and pick up a few things and realize that the headlights are incredibly dim and the dashboard light isn’t coming on so it’s very unsafe to drive at night, but I manage to get where I’m going in one piece at least. I park the truck and get out my flashlight to unload/load stuff rather than use the cargo bay light, so the vehicle was completely off while it was not in use.
By the time I get done and go to get into the truck and get on the road to my final destination, the truck won’t start. The engine tries to turn over but it just fails to do so. The battery meter is all the way on Low as well. So I called roadside assistance and the lady I spoke with on the phone admitted that dead batteries have been the theme of the evening. We try to roll it over in neutral but no luck there either so she tells me she’s going to call around to find a local service person to come help.
I’m given an ETA of 90 minutes for the assistance
The truck we rented had square tires and when stopped at red light the cab filled with exhaust...
Everything was well taken care of. When the truck I requested was not at the location that I was to pick it up at Uhaul directed my reservation to this location, and everything was handled with excellence. Thanks U-Haul!!
The staff at this location is very well trained, very knowledgeable, friendly, proactive and a shining example of what every customer service driven business should strive for! I was very impressed with the entire staff. I originally attempted to rent a trailer from another location that is a little more convenient to me, however they were out of stock at the time I needed the trailer. What a pleasant surprise to be sent to this location. Even though it was a little out of my way, the friendly and engaging staff made it well worth my trip. It will be a hard decision in the future as to whether I go to the convenient location of the one with the superstar staff!
Please thank the entire staff for me and give them a pat on the back for a job well done!
Flower Mound Customer
Took the vehicle to the facility and checked in after hours.
I would have like to have been reminded to take my toll tag so that I wouldn't incur higher tolls and an additional fee for U-Haul to process the toll payment. Other than that, I had an overall pleasant experience.
The customer service personnel were at odds with the "down computer system" and it resulted in me "hanging around" for about an hour to lease the trailer. Would have been expected that they could process the lease without the computer, but I guess those days are long gone. Otherwise, they were professional and the equipment worked fine.
I don't have any problem everything was working perfect
I need a $100 Gift card ASAP burning my Gas . Jump the car three times . Horrible. The location I picked up they have to jump the truck. On the road I have to look for the jumper cable and from People and leave the truck on for hours. I want the card mail to my address 5101 North A Street , Midland , TX 79705. # 226.
Or call from Management 972 804 7556
I made a reserved a car trailer online and the website set it up with Autosport Inc. being that was the nearest location. After getting there to pick up my reserved trailer I was told that their Uhaul rentals had been suspended and that the only person that would know anything about it was out due to surgery.
Thankfully the guys at 811 E State Hwy 121 Business
Lewisville, TX 75057 had a trailer and went above and beyond to have my reservation transferred to their location and meet my needs in a very timely fashion.
great experience, will come back often
I was really pleased how simple it was to get the trailer and how easy it was to drop it off. Both when picking up the trailer and dropping of the customer service was great.
we where given the wrong trailer
the tire hooks were messed up.
I had originally reserved a 10' truck online and upon arrival was told that the small truck does not have a ramp. It doesn't make any sense at all to have a moving truck, that will typically be loaded with heavy belongings, with no ramp. I was forced to get a larger truck just to get a ramp just so I could load my refrigerator. The people at this location were nice and helpful, but U-Haul needs to rethink their equipment.
The inside of the trailer had an oily residue towards the front of the trailer. Also, the anchoring ring in the front left hand side of the trailer was damaged and inoperable.
Great staff. Very helpful.
They forgot the appliance dolly, but we're very willing to adjust the charges accordingly.
There was only one person working the counter area on a very busy Saturday afternoon. I waited 10 to 15 minutes to be helped. Returning the vehicle was a much more pleasant experience. Someone was waiting for me as soon as I pulled into the driveway. The pickup truck that I rented was very clean and reliable.
The facility was clean and the assistance from the staff was excellent. I believe his name was Philip, but he was phenomenal in helping me figure out the right size storage. Thanks!
The gentleman that checked in the trucks was very helpful. The manager was not. We got the contracts for the trucks mixed up and put the correct amount of gas in the wrong truck (totally our fault) and the manager would not let it go. He wasn't even willing to try and do anything. For example: truck A needed to be returned on 1/2 of a tank and was returned on full. Truck B needed to be returned on a full tank and was returned on 1/2.
First Truck broke down. Location was undergoing renovation. Charged for extra day when I shouldnt have been. Brought truck back full as a courtesy. Clearly my time and inconvenience and good will didn't deserve any type of proactive customer service.
Very respectful. Thank you.
Super friendly! The return was easy and quick. I had the equipment for 2 additional days because of bad roads and winter conditions and was not charged extra. Thank you for your kindness and consideration.
Aaron is racist does not return the customers calls and a major communication gap exist within your customer service department. Never again !!!
we Were charged for only 6 days of using the storage for the entire month. This is unacceptable and very rude from Uhaul. Also locked in when moving out. Attendant left us.
First time renter, I was very pleased.
Nothing. Due to crazy weather, I think I adjusted my reservation three times! Including a "next" day change of pick up locations because I messed up. They took these adjustments in stride, and with smiles and great, helpful attitudes! Thank you, thank you, thank you. AMAZING SERVICE!
Have already recommended and sent 2 new storage customers. Excellent Staff and Service, definitely a asset to the Uhaul companies.
he was not very knowledgeable about his equipment and when to return it
I was disappointed in the rental of the blankets, I was told I was buying them come to find out when I returned the truck I was actually renting the blankets too. If I had known that I wasn't buying the blankets I would have never got them. I can buy those same type of blankets for $6 a bag for 8 blankets.
Everything was fantastic and the representative named Jeramy was very knowledgeable.
Was an easy and convenient overall experience. The ease of renting the truck and equipment made our moving experience less stressful!!
The customer service was terrible. The gentleman looked up my reservation, didn't tell me about an added fee to my debit card until the total jumped up and I questioned it. I then stated I paid for some supplies which he forgot 3 times and then just said yeah grab it off the shelf. He told me it would be a bit because my truck wasn't ready( at scheduled time) and he would have to get it from the back. He had me do a walk around but didn't open the back. I get to where I am going and had no furniture pads. We also went by the gauge on the paper to pump more gas back prior to returning. The store was closed. I get the email stating I was charged $37.00 for 2 gallons of fuel. I don't get any of this and would sure like to get an explanation.
Check in process was way too slow
the GM there Arron is a great guy, and his employes are great also,
Aaron, the store manager is simply wonderful.
The gentleman that helped us was friendly, knowledgeable and efficient awesome experience I recommend this location to anyone needing to rent equipment or buy boxes.
Micah did an excellent job and showed willing enthusiasm to help however possible. Please commend him for an excellent job.
Called the location at approx. 12:45 pm to ask about taking the van through tolls. Answering service transferred me and another person said the store was busy and asked to help. I asked about tolls and if there was an additional service charge. The woman said she thought there would be no charge other than the tolls that I'd be billed for. Said she instant messaged the store location to call me to confirm. I did not receive a call until 5:15 pm (the van was due back at 6:15 pm) telling me there was a 5.00 service charge + toll fee. Not very pleased about that.
I had NOTHING but problems, dealt w shady employees, the rudest employees in business. A manager hung up on me, then flat lied to cooperate when I called. I tell everyone to avoid this company.
Friendly staff and easy to work with
Everyone was great. Never have had a bad experience here.
Daniel is an excellent associate, he was very friendly and helpful.
THE GENTLEMEN THAT PROCESSED MY ORDER WAS VERY NICE AND MADE MY TRANSACTION EASY.....MERRY CHRISTMAS
Aaron and the staff have been instrumental helping me over the last couple years. We operate our business out of storage. They never let us down and regularly go above the call in customer service.
Excellent service!! Thank you
Awesome first experience in renting a storage unit. Will return if we need it again!
Aaron went above and beyond when I had a small issue come up. Staff was always extra friendly.
I`ve dealt with 3 different U-Haul facilities in the last week. This facility is in a different league from the others. The staff could not have been more attentive or courteous.
Staff was prompt and very helpful
Make me wait 3 hours to change the tire on tg truck
Management always assisted quickly
Not a very good customer experience. There was a lack of concern for customer needs.
The staff onSaturday, June 28th were great. The jerk yesterday is the reason that I would never recommend your company.
You need to ask me about the truck reservation which was horrible and a complete mess and totatlly screwed everything up!!!!
Your customer service was very bad and I`m glad to be out of there. I wouldn`t tell anyone about this place. They had no idea about pricing or services.
Staff was very helpful by getting everything we needed in a short period of time.
Really? 200 characters. You don`t really want to hear from anyone, do you? I was concise and 277 characters barely did it. So, another check under No.
Very helpful and great customer service.
The lady at the office she very nice,reliable and quick.
Good facility, very helpful staff.
Satisfied with experience. I do wish they would prorate everything.
Service was good, facilities were great.
The only comment I have is the floor of our unit previously had a car parked in it - OIL all over the floor!That could absorb the mess and damage my belongings. Vehicles in different areas - better!
Friendly efficient, provided good rates for storage
The service was great, and the movers at both ends were awesome!! polite, eager to work, never complained, were a pleasure to work with.
Very User-friendly. I`ll definitely be returning. Thank You.
Carson was a big help in getting my storage needs taken care of and renting a trailer
Purchased 24 access card and never could get in
overall very satisfactory, easy in and out, everything was kept clean
Uhaul raised the rates when they took over from Royal which I did not like.
I could not access the gate with my access card.
When uhaul took over this facility they raised the price 3 times in the first year and reduced the access hours. If you wanted later hours you had to pay an additional amount.
Professional Staff and access to storage unit very convenient!
during the ice storm he was very concerned with my falling so he pulled the truck as close as possible and even let me take his arm so I would not fall thank you Aaron.
EXCELLENT!We came in @ 4:45PM.15min. b4 closing they waited on us as if the doors had just opened.I came in again. Uniforms so neat clean!They were friendly,smiled polite!!
The lighting is poor around my unit. Several light fixtures were not working.
The staff was very friendly.
1-U-Haul may be priced competitively BUT they notoriously nickel and dime you. 2-Our unit had a car stored in it and thick oil was on the floor, will seep into boxes and possibly ruin items inside.
the office personel staff was very knowledgeable an friendly respectable and would b back if need a storage space again
The level of customer service is impeccable
Convenient, clean, easy to access, and an affordable rate. I rented a trailer and moved from interstate and was given a months free rental.... A great storage facility.
The facility was well maintained and the
staff was very helpful and courteous. I`ll be back should the need arise!
great staff,very helpful!
It`s bullshit that there isn`t a dumpster to use and are forced to pay to use the only dumpster available.
Very helpful employees. Great experience,
there was no lights inside the storage
Was very happy with the service received in Lewisville.
This facility is so much better than the one down further east on 121. We`ve used the storage and about 3 trucks, 1 vehicle trailer and a dolly -- All Good!
Very friendly and prompt service to my service request.
Nice place, friendly staff
Hours of operation were too short.
After-hours process was poorly described and confusing.
Worst experience ever!!! Poor customer service with constant excuses and lies!! Will never use again!
staff needs to smile a bit more and make the client welcome to the property. Also focus on the task they r doing, so that they don`t forget to give the key to the client before they leave the desk.
Very polite, and helpful Young Men at the desk. Great customer service.
Very friendly and helpful.
Slow service. Messed up my reservation.
I recently rented a U-Haul trailer. About 2-3 weeks later they attempted to charge me for a storage unit as well. They told me they would look into it and get back to me. This has never happened.
The staff was very helpful not just with me, but with some other people seeming unsure of their needs. It is nice to see customer service in action!
Working the moning manager to death had to wait while he set up trucks for 5 local renters. and a leaving storage customer.
Very helpful, wonderful experience.
Really enjoyed our use of this facility and would consider again if needed. Staff was helpful even when we needed to pull an 18-wheeler in to load up our stuff.
Service was great, facility was clean and a variety of options were offered and all of our needs were met. Very friendly and helpful staff.
When I went to get things out of storage there were mice in the area that ruined some of my things. I had to throw out boxes of towels,a chair had mice droppings on it,
The Mgr and Office staff provided me a level of service that was outstanding. They were willing to help with everything. I was very impressed!!
Access to the units need to be a little longer than 7pm in the summer.
My agreement on space and price was changed 3 times by the company. Once the agreements were made, they should have honored it.
I have never been in a U-haul center where the people were as nice and warm as the people are here. I will recommend to my friends and family.
very helpful and quick to address any issues that came up.
all the staff members were helpful and
friendly and very informative
I would NEVER recommend this storage unit. My unit was broken into on Christmas day and U-Haul did nothing. we lost thousands of dollars of valuables, so irreplaceable.
Even though there was a blip in what was available versus what had been promised, the staff was very helpful in coming-up with a workable solution for us.
Great facility. Conveniently located. Staff was helpful and responsive.
it was good and fast service.
They had the perfect size unit for my 2700sf house: And it`s climate controlled.
paperwork took a little too long.
The office staff is awsome. very helpful and friendly.
The two associates were helpful and knew what they were doing. The only thing was the storage unit floor was kind of dirty w/dead bugs, etc.
Helpful manager and very clean, safe facility.
I had a very good experience while using Royal Storage. The customer service was excellent and the facility is nice and clean. I have already moved in and am very happy with everything.
Great experience! I definitely recommend!
The staff is very friendly and extremely helpful!!! And units are clean and easy to get to!
There was a mix up and the gentleman took a while fixing it. All in all is was okay.
The lady that assisted me was very knowledgeable, friendly and informative.
The location is clean, new construction. Very accessible from the highway. I chose not to use them on this date, but will do so in the very near future.
The personnel at this location were very helpful, answered all my questions in a timely manner and wanted me to have the best options.
This facility is so much nicer than our old one, and the managers are very atttentive.
The unit is nice and clean, and Fay and Ray are very nice managers.
The people that own this storage make the entire process a great experience! I moved from Georgia to Texas, a long 20 hour drive, and they were a breath of fresh air! They went above and beyond...
Nobody was at the facility nor had been at the facility all day - office hours posted were 9am-6pm. We went somewhere else.
Customer service reps had no knowledge of the 6.95 charge and the 1-month free rent. Also, they charged a 15.00 fee. Therefore there appears to be a communication breakdown