Customer Reviews for U-Haul Moving & Storage of Lake Lewisville
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Lake Lewisville
We were misquoted by $120 which is absolutely ridiculous. The girl who gave us our estimate said it wouldn't be much more and then the official bill jumped! We called to clarify with the manager, Heather, and she was absolutely the rudest person ever. She halfway yelled at my husband. IF we ever use Uhaul again, we WILL NOT be using that location. I've never been treated so badly by a manager before and can't believe a huge company like this would have someone so rude and unprofessional managing a location.
This was completely different from my pick up location. This was a nice clean place friendly staff!
Excellent service!! Thank you
Aaron, the General mgr is awesome, great job he does,each time that i have went to U-haul he is always so very helpful, he truly cares for the customers wel-fare, thanks Aaron
You shouldn't charge a customer for gas when the truck was returned with exactly how much was provided at time of rental.
would rent from here again.
They treated ME nice and left AT question to the higher ups, realizing MY point was-IS. VERY valid.
Great service. Great staff. Would definitely recommend.
Excellent customer service.
the truck died once, but other than that it was an overall good place to rent a moving truck from.
Awesome first experience in renting a storage unit. Will return if we need it again!
If the customer lives out of town recommend a vehicle you can drop off at the U-Haul of your choice
Please provide locks to the container also if possible with GPS.
Customer Service rep at office could have been more professional.
The guys were great! They helped me get my car on the trailer when they didn't have to but did so just because they wanted to help. Great staff, excellent service and very professional.
Everyone was on point! From management on down. Give the a raise. Or a $50 gift card to reward them. That goes a long way to keep them performing at that level.
James V Jackson II
LOcal IDentity Advertising
No discount and I've rented 4 times in the past few months
Nothing...This business is top notch
last minute switch from the colony to lewisville,
over the tire straps were too short.
trailer was barley long enough. when I showed up they said my 1 ton wasn't heavy enough to pull.??
Lady staff last sunday afternoon was not customer friendly. Also, when we were driving the vehicle minutes after we picked the truck up, we noticed the truck was not filled up full tank. We took a picture of the tank gauge. When we told that to this lady staff, she was not friendly and told us we should have pointed that out to the one who gave us the truck. How can we point that out to that staff when we were travelling to our destination already? It is not practical to go back and talk to that staff about when every minute is precious. And that is why we took that picture of the tank gauge anticipating the staff will kindly consider that mistake of them not seeing the gas tank not being full.
Ultimately, that lady staff that day was not customer friendly, very stern and does not listen to customers.
Prices and availability awful. Customer service stinks. Truck was in horrible condition. Overpriced and unfair charges.
Aaron went above and beyond when I had a small issue come up. Staff was always extra friendly.
My U=haul experience was flawless. Azely handled the truck dispatch with professionalism and efficiency, all while being super friendly. Joshua checked my truck in, and got my final bill perfect. I also have storage at this facility, which I would highly recommend to everyone. Aaron and his staff are a terrific representation of U-haul. Keep up the great work! Thank you for making my move as painless as possible!
These young men and the female worked collaboratively as a team and provided outstanding customer service!
They are kind and nothing to complain.
it was altogether a great experience. thanks for asking.
Check out/pick up was real smooth. The only problem I had was being asked if i could have the truck back early. I was paying for the 24 hours (knowing i wouldnt need it) just in case something happened. Two different times it was mentioned that if i could have the truck returned by 12 the next day i should let the manager/employee know.
I'm sure the weekends are busy and trucks are limited. Would have been nice to have been offered a discount or % off if returned early. The truck wasnt returned by 12 but it was there by 1pm.
Fantastic employees here! Took trailer back Sunday and Jason was super. Nice facilities, very organized, clean, on top of their game, using I phones to check you in - Great Idea! Monday I brought my hot truck in and they were great again. I would trust this location to provide me with a proper working equipment, u-haul needs to look at this location and make this their company standards. I will move again into a new home in 4 months and I will go to this location for our moving needs. Sherwood, AR location needs to upgrade their check in and out processes and reduce the lines to a few minutes instead of 45 min to an hour. Lewisville, TX was excellent.
These guys have their act together. Give them a bonus.
One of the best and most impressive business transactions I've had in recent memory. Thanks and I will use this location again.
aron the general mgr there was very very helpful ,treated me with respect and knew his job well, i go back if i ever needed a rental ,thanks so much aron General Mgr
Very fast check-in and check-out.
I was very impressed with this location. During both pick up and drop off, the staff was very friendly and helpful. They were busy both times and no one was just sitting around or slacking off. I am submitting this review and plan to call the manger of this location to commend everyone here personally.
Was a last minute need for the trailer. They were very helpful and accommodating. From the time I called until I was on and off the lot in less than 15 minutes. Outstanding.
The gentleman who showed me how to hook up the car carrier did a great job explaining things to me. All the workers were friendly and flexible.
I`ve dealt with 3 different U-Haul facilities in the last week. This facility is in a different league from the others. The staff could not have been more attentive or courteous.
I had great service! Front desk and young man getting my trailer!
I will def be back!
We needed to keep the truck overnight with a full load of furniture so we needed to buy a pad lock for the rear sliding door. It would be nice if they would have provided one or just let us know we needed one. Otherwise everything went smoothly.
They must be OCD cos my truck was returned cleaned. They charged me $25 for cleaning. Since I didn't take a picture to prove it, they refused to refund my money. They also charged me for a lock which I never got and the manager was rude on the phone.
Staff was great. Assisted me in smooth seamless drop off.
Staff was prompt and very helpful
This is a great service for every one who need to move. I am very satisfy it was my first experience, I will recomend to all my friends. Thanks a lot.
The truck was seriously dangerous to drive. The van could not drive straight because any imperfection on the road would stress the suspensions which could react unpredictably.
a 6x12 trailer is misleading. the ramp is much smaller than expected.
Make me wait 3 hours to change the tire on tg truck
2 miles after leaving the location in the rental truck, the check engine light came on. The truck stalled on me 3 times at red lights, causing me to have to restart the vehicle which each time took about 20 seconds of cranking. The brake rotors are so warped that the whole truck was violently shaking when the brakes were applied, damage to my property was a direct result. At one point the brake light on the dash started flashing along with an audible alarm. I have been a long time uhaul customer, but after all was explained to the employee I was still charged full price with nothing more than a "ok", I will no longer be doing business with Uhaul.
Rep went way above normal courtesy, helpfulness and ownership of my desire to rent a U-Haul vehicle and drop in another city. The research and calculations...and, deal he gave me was a phenomenal display of U-Haul customer service AT ITS BEST!!!!
Very helpful. Took only a couple of minutes to return trailer.
Overall there's one very distinct problem. I only intended to use the trailer for 1 day and made that clear, and expected a refund of the second day. But I was never told that I would be charged for 2 days no matter what. The website should have notified me.
The truck was an old Ford, uncomfortable, very bumpy ride, took a long time to brake even when the truck was empty, mushy steering, and I used $20 in gas to go 16 miles. The price was too high. I rented the $29 a day truck and added a dolly. Altogether it cost $90 plus the gas.
awesome staff ..quick service
Make sure that the truck doesn't break down for 3 hours, after the truck only traveled about 70 miles. Get better people to do on side road repair. Make sure the repair gets done in a proper mannor. Make sure that corp. knows what is going on. Give options to driver of sending out another truck or roadside assistance. Don't charge for more gas when truck was full when it was returned. Call client directly when the truck is back up and running after it was repaired. Put GPS units in trucks so driver does have to tell UHALL where they are. Make sure the roadside assistance is honest in their time out or calls when 20 mins out. I could go on but someone better call me about this shit.
I got sent to this place because I drove 20 miles from my home since the first place i was going to go to didn't have my equipment. Then i went to a gas station off 121 the guy called me the night before pick up to tell me i was getting my stuff from him, when i got there i asked a question about the car trailer and he said it would fit my car. Then after he went back into the computer he said it wouldn't fit. So i called and he called, then he typed on his computer a bit and said that it would fit. I looked at the trailer and told him that no it wouldn't and had to prove it to him from your website. After that he said he would transfer my contract to the store i picked up the truck and trailer from. The truck was just dropped off and they pulled it around for me, i found some trash in the cab of the truck and not sure they did an inspection til i went out and looked it over. I was very unhappy with this experience and I am used to the Navy moving me but after this I will find it very hard to use your company again especially after the money that it cost.
These guys were great. They let me change reservation time and truck size on short notice. Well maintained truck. Friendly service. There was a discrepancy with the mileage but they handled it professionally and fairly. I would recommend this location to others.
Management always assisted quickly
A very professional experience.
This location was very helpful however, there were issues with me getting the storage because of the original person who booked my reservation. It was a assistant manager at the I35 location in Lewisville, TX. Overall, using U-Haul created more stress than I already had. I hope that in the future this isn't an issue because U-Haul has great products.
Not a very good customer experience. There was a lack of concern for customer needs.
Great job on both pick up and return. Quick and efficient team. Thank you.
I moved a 1/1/1 apt with a 14 foot truck, but it took 3 trips, so we went over our milage and time estimates.
I was grateful that the manager at the other location waived the $80 charge for going over 24hrs.
Not much to say about this location because we were just returning the truck. But they seemed well staffed and we were helped right away with no problems.
The staff onSaturday, June 28th were great. The jerk yesterday is the reason that I would never recommend your company.
You need to ask me about the truck reservation which was horrible and a complete mess and totatlly screwed everything up!!!!
Was great but very busy. I had to wait about 20 minutes but that was okay. Very helpful staff.
Your customer service was very bad and I`m glad to be out of there. I wouldn`t tell anyone about this place. They had no idea about pricing or services.
An employee called me and when I asked if I can keep the truck for another day he yelled at me to return the tuck by 6 PM. I will never rent a truck from that location again.
The staff were very helpful. And Jessica was a doll to help me out. I will be returning probably soon. One move coming up. Thank you.
Great bunch, very good service
Aaron was AMAZING!!! I didn't even have to give him my name. Just because I was scheduled to arrive at a specific time, he knew exactly who I was and what I needed. He made things so easy!! He is just an epitome of what Uhaul stands for and what they represent. I have been using Uhaul for years, and based on the experience With Aaron, I will continue to use Uhaul!! GREAT JOB!!
Staff was very helpful by getting everything we needed in a short period of time.
Really? 200 characters. You don`t really want to hear from anyone, do you? I was concise and 277 characters barely did it. So, another check under No.
Very helpful and great customer service.
The lady at the office she very nice,reliable and quick.
Good facility, very helpful staff.
Satisfied with experience. I do wish they would prorate everything.
Service was good, facilities were great.
The only comment I have is the floor of our unit previously had a car parked in it - OIL all over the floor!That could absorb the mess and damage my belongings. Vehicles in different areas - better!
Friendly efficient, provided good rates for storage
The service was great, and the movers at both ends were awesome!! polite, eager to work, never complained, were a pleasure to work with.
Very User-friendly. I`ll definitely be returning. Thank You.
Carson was a big help in getting my storage needs taken care of and renting a trailer
Purchased 24 access card and never could get in
overall very satisfactory, easy in and out, everything was kept clean
Uhaul raised the rates when they took over from Royal which I did not like.
I could not access the gate with my access card.
When uhaul took over this facility they raised the price 3 times in the first year and reduced the access hours. If you wanted later hours you had to pay an additional amount.
Professional Staff and access to storage unit very convenient!
during the ice storm he was very concerned with my falling so he pulled the truck as close as possible and even let me take his arm so I would not fall thank you Aaron.
EXCELLENT!We came in @ 4:45PM.15min. b4 closing they waited on us as if the doors had just opened.I came in again. Uniforms so neat clean!They were friendly,smiled polite!!
The lighting is poor around my unit. Several light fixtures were not working.
The staff was very friendly.
1-U-Haul may be priced competitively BUT they notoriously nickel and dime you. 2-Our unit had a car stored in it and thick oil was on the floor, will seep into boxes and possibly ruin items inside.
the office personel staff was very knowledgeable an friendly respectable and would b back if need a storage space again
The level of customer service is impeccable
Convenient, clean, easy to access, and an affordable rate. I rented a trailer and moved from interstate and was given a months free rental.... A great storage facility.
The facility was well maintained and the
staff was very helpful and courteous. I`ll be back should the need arise!
great staff,very helpful!
It`s bullshit that there isn`t a dumpster to use and are forced to pay to use the only dumpster available.
Very helpful employees. Great experience,
there was no lights inside the storage
Was very happy with the service received in Lewisville.
This facility is so much better than the one down further east on 121. We`ve used the storage and about 3 trucks, 1 vehicle trailer and a dolly -- All Good!
Very friendly and prompt service to my service request.
Nice place, friendly staff
Hours of operation were too short.
After-hours process was poorly described and confusing.
Worst experience ever!!! Poor customer service with constant excuses and lies!! Will never use again!
staff needs to smile a bit more and make the client welcome to the property. Also focus on the task they r doing, so that they don`t forget to give the key to the client before they leave the desk.
Very polite, and helpful Young Men at the desk. Great customer service.
Very friendly and helpful.
Slow service. Messed up my reservation.
I recently rented a U-Haul trailer. About 2-3 weeks later they attempted to charge me for a storage unit as well. They told me they would look into it and get back to me. This has never happened.
The staff was very helpful not just with me, but with some other people seeming unsure of their needs. It is nice to see customer service in action!
Working the moning manager to death had to wait while he set up trucks for 5 local renters. and a leaving storage customer.
Very helpful, wonderful experience.
Really enjoyed our use of this facility and would consider again if needed. Staff was helpful even when we needed to pull an 18-wheeler in to load up our stuff.
Service was great, facility was clean and a variety of options were offered and all of our needs were met. Very friendly and helpful staff.
When I went to get things out of storage there were mice in the area that ruined some of my things. I had to throw out boxes of towels,a chair had mice droppings on it,
The Mgr and Office staff provided me a level of service that was outstanding. They were willing to help with everything. I was very impressed!!
Access to the units need to be a little longer than 7pm in the summer.
My agreement on space and price was changed 3 times by the company. Once the agreements were made, they should have honored it.
I have never been in a U-haul center where the people were as nice and warm as the people are here. I will recommend to my friends and family.
very helpful and quick to address any issues that came up.
all the staff members were helpful and
friendly and very informative
I would NEVER recommend this storage unit. My unit was broken into on Christmas day and U-Haul did nothing. we lost thousands of dollars of valuables, so irreplaceable.
Even though there was a blip in what was available versus what had been promised, the staff was very helpful in coming-up with a workable solution for us.
Great facility. Conveniently located. Staff was helpful and responsive.
it was good and fast service.
They had the perfect size unit for my 2700sf house: And it`s climate controlled.
paperwork took a little too long.
The office staff is awsome. very helpful and friendly.
The two associates were helpful and knew what they were doing. The only thing was the storage unit floor was kind of dirty w/dead bugs, etc.
Helpful manager and very clean, safe facility.
I had a very good experience while using Royal Storage. The customer service was excellent and the facility is nice and clean. I have already moved in and am very happy with everything.
Great experience! I definitely recommend!
The staff is very friendly and extremely helpful!!! And units are clean and easy to get to!
There was a mix up and the gentleman took a while fixing it. All in all is was okay.
The lady that assisted me was very knowledgeable, friendly and informative.
The location is clean, new construction. Very accessible from the highway. I chose not to use them on this date, but will do so in the very near future.
The personnel at this location were very helpful, answered all my questions in a timely manner and wanted me to have the best options.
This facility is so much nicer than our old one, and the managers are very atttentive.
The unit is nice and clean, and Fay and Ray are very nice managers.
The people that own this storage make the entire process a great experience! I moved from Georgia to Texas, a long 20 hour drive, and they were a breath of fresh air! They went above and beyond...
Nobody was at the facility nor had been at the facility all day - office hours posted were 9am-6pm. We went somewhere else.
Customer service reps had no knowledge of the 6.95 charge and the 1-month free rent. Also, they charged a 15.00 fee. Therefore there appears to be a communication breakdown