Customer Reviews for U-Haul Moving & Storage of Lake Square

Rating:

5.0

Everything and everyone were great to deal with….

Rating:

3.0

Bryson was trying so hard to make things right for us, our reservation we had made on 4/14. For a 10 x 25 unit wad sold already before I got in there on 4/16 to pay for it, between Bryson and 2 other people, they tried everything to find me something, after being there almost 2 hours and several phone calls later we were given the option of 2 10x10's. 108 and 177 which are close together for the same price of the 10x25 We decided on that and was given the first month free and comments on our reservation for 110.00 per unit per month. We have already booked a Uhaul trailer to be picked up at an Orlando location for the 27th and then we will be moving our boxes 📦 and some furniture in. Bryson went above and beyond trying to make things right because I was very disappointed and he turned my disappointment into a better place.

Rating:

5.0

Great customer service!

Rating:

5.0

I have been working with Brett at this location. Brett has been exceptional to work with. Energetic, knowledgeable, very helpful and very courteous. I will be back to rent again for my next event and I hope that Brett is still there to make my rental experience the "best rental ever" again.

Rating:

5.0

Left headlight was out and needed to use the hi-beams.

Rating:

3.0

There was a grave mistake badge in processing my one way rental. I found out after I dropped off my rental that my credit card was charged for the initial trip allowance (1182 miles for $712.68) and charged again for 1060 miles at $1150.22 because whoever processed me sent me out with zero mileage (after I was already charged for the initial mileage allowance of 1182 miles). I've contacted corporate and am waiting for my credit card to be refunded.

Rating:

5.0

Positive experience overall

Rating:

1.0

I arrived at the store at 6:50 am because I had a truck reserved that I was supposed to be able to check in via phone. However, the app. wouldn't allow me to finish the process. One of the employees that was waiting with us for the manager to get there also tried to get the app to work and she couldn't get it to work either. The manager of the store didn't arrive until 7:45 (45 minutes late) and there were 3 of us customers along with 2 employees waiting for him to open the door. I had movers coming at 8:00 which I was paying by the hour, I was going to have to start their clock at 8:00 whether I was there with the truck or not. Then, I had reserved a utility dolly but there wasn't one when I got there. I checked the mileage on the truck when I got in and it was at a quarter of a tank. I was told I had to put it back on a quarter of a tank when I got back or I would be charged $30 for fuel. When I returned the truck it had 50 miles until empty on it and when I took the truck, it had 44 miles until empty on it. I put more gas in the truck then it originally had. The employee charged me a fuel charge because the gauge wasn't at the quarter tank mark. I explained to her when I drove off it had 44 miles to empty and when I returned it, it had 55 miles until empty so it had more gas in it then when I drove off. She said she was sorry but it was less gas in the tank then when I drove off and she was going to have to charge me a fuel charge. I asked her how could that be possible if I had 44 miles to empty when I drove off and 50 miles to empty when I returned. There was more gas in the tank then when I left. The overall experience was rather poor. When the manager finally got to the store, he apologized to us several times, none of us acknowledged his apology. He looked like he had just rolled out of bed. His hair was messed up and greasy. Very unprofessional.

Rating:

5.0

Nicole went above and beyond to help me recover a lost item. She gets an A+ for providing great customer service.

Rating:

5.0

Blake was great - had me in and out quickly and very friendly.

Rating:

5.0

Overall experience was excellent. I had a 1pm. appointment. My car was in having the hitch at 1pm. Maybe 2 minutes after and I was on my way home by 1:45. Much quicker than I expected and job seems to be done perfectly.

Rating:

5.0

Better communication when finished

Rating:

5.0

First, I had a very bad experience with Uhaul in Wildwood, FL, very rude (if you want details you can call me) This Uhaul in Leesburg was EXCELLENT! Excellent service, explained the vehicle in detail, asked about all my needs and very very friendly and seemed happy! Pick up and and return was easy and again very nice people, I will recommend the to all my friends!

Rating:

3.0

We had a very good experience until the end. My husband called to have the containers picked up. The reservation is under my name, but he is also listed on it. They "confirmed" with him that the date was indeed the next day and he agreed. Next day came and went with no pick up. Same for the day after which they were originally scheduled to be picked up. When I called in to see what happened I was told that I never confirmed pick up. I asked what was the point of scheduling a pick up and my husband calling in if they weren't going to be picked up unless I confirmed it. She stated that all deliveries and pick ups must be confirmed the day ahead because so many people change their mind. I repeated my question as to what was the point then? I was extremely unhappy at that point and when I asked for STAT pick-up she couldn't give me a time but only a date. My suggestion is that you tell people that little caveat ahead of time. I would've given a different number then. No one ever told us that we had to confirm every one of our scheduled appointments for them to actually occur. No I answer "no" to was the staff friendly and helpful because of this at the end. She was neither friendly nor helpful.

Rating:

4.0

very good pick up and drop off customer service,,, all friendly and helpful

Rating:

1.0

They booked a storage unit in Vineland NJ that didn’t have a unit available.

Rating:

5.0

Bryson helped me out and was wonderful!

Rating:

5.0

Keep your employees at that location VERY happy! They were great! Very polite and attentive and answered all questions with experienced knowledge.

Rating:

5.0

I had a service call not covered by roadside assistance, but have not received a bill yet. Why couldn’t that have been added to my payment total?

Rating:

4.0

Clean trailers and check tires

Rating:

5.0

The trailer I picked up was older and had some patches to the roof. I was concerned since I was transporting items in boxes. Traveled a good portion of my trip in the rain but was surprised that the repaired roof did not leak. Thank you U-haul for providing equipment that was reliable and safe.

Rating:

5.0

The location was excellent. The POS system was down and I had to wait at least 30 minutes for the staff to re-enter waiting customers on the backup POS.

Rating:

3.0

Check engine light was on and truck had hard time accelerating up small hills emptied. Staff didn’t even ask how was the truck running upon renturning truck like other places inquire. Plus slow customer service when arrived had to wait 20 minutes for someone to come to front counter when no one else was even on property or in store

Rating:

5.0

Nothing, great service

Rating:

5.0

Muy buen servicio

Rating:

3.0

Im handicapped and I walk with a cane. I could hardly get anyone to help me at the 441 location.

Rating:

5.0

I have rented, 26ft trucks, pickup trucks and each size of the trailers. Never had a problem, ever. Employees at this location are top notch. I will be back to rent again.

Rating:

5.0

Dealt with Desitinie and Nichole. Both were pleasant and extremely helpful. Also efficient and professional. Excellent job!!

Rating:

5.0

The heavy set girl behind counter needs to take bath, and get some customers relations training!!!

Rating:

5.0

Nothing I rent from your location for 2 reasons close to home and I can usually be out in 15 to twenty minutes

Rating:

5.0

Very professional staff, and very quick turnaround time. The service was awesome.

Rating:

5.0

This is always a great place and manager goes all out.

Rating:

1.0

Very poor customer service/ never answer phone calls and poor attitude when interacting in person

Rating:

5.0

The installer did an excellent job.

Rating:

5.0

Ordered Parts arrive for installation sooner. Leesburg Team was superb. Thanks

Rating:

5.0

Very friendly and also vary helpful

Rating:

5.0

Everything was ready to go when I picked up the trailer. The man in charge was very friendly and helpful.

Rating:

5.0

Very prompt help. Was on and out within minutes.

Rating:

5.0

More light by the storage unit would be helpful when accessing the storage unit.

Rating:

5.0

Very helpful staff

Rating:

4.0

Service lady at the desk was sort of grumpy which was a turn off I was the only customer so didn’t need to be that way. Checkout and return of trailer and pick up of my Ubox original was a longer process than I think it needs to be. But happy overall. Wish there was a uhaul closer to the villages, Florida

Rating:

5.0

Service was fast and friendly. Facility was clean. Will definitely use this U-Haul facility again.

Rating:

5.0

great personnel

Rating:

5.0

The whole rental experience was great. Easy and fast arrangements made with pleasant staff. Pickup process was simple. The cargo van was easy to drive and maneuver. Drop off and inspection went fast. I will not hesitate to rent from them again.

Rating:

5.0

Fast, friendly, and no hassle service.

Rating:

5.0

The manager was excellent to work with. He was knowledgeable and nice.

Rating:

3.0

Staff was amazing and did a perfect job and the facility was great. Cart 4 in Building D is horrible. When loaded it is hard to turn as all of the wheels do not roll equally or a few of them are stuck. When I moved in - I let the staff know about the problem. I made several trips back to the unit and also when I moved out the same Cart was still there and not repaired or replaced. One of the staff explained that "Management has known about the problem for some time" Cart 4 Building D. This is an easy fix - just go make it happen.

Rating:

5.0

I was in and out in no time. The hitch installation was much quicker then I was expecting it to be, and it looks great.

Rating:

4.0

Everyone in the facility were very helpful and knowledgeable.

Rating:

5.0

Absolutely love your manager, Michael! His bedside manner is above and beyond expectation. I got a friend in him who guided me on the details esp since this is my first experience getting a personal storage.

Rating:

5.0

This u,- haul location is the best. Awesome friendly and knowledgeable staff, well stocked with all items. I'd rate it a 10 out of 10

Rating:

5.0

Nothing....was well treated, great customer srvice

Rating:

5.0

The actual truck was very rough as far as driving it. It sounded like a lawn mower and moved about as fast as one. As far as customer service top knotch.

Rating:

5.0

Staff, very friendly, knowledgeable, and accommodating.

Rating:

5.0

I was told by the 800 number it was a hard install for my hitch that I would have to drop it off so I was really worried about going without a vehicle yet when I got there the guy told me 45 minutes so I went next door to Olive Garden ordered my lunch before I got halfway done my bowl of soup 28 minutes I got a text saying it was finished they were so efficient I'd go back there for anything I needed I've been using that same u-haul center for gosh since the 80s and they've always been awesome that's why I keep going back!!!👍✌️😎

Rating:

5.0

I had a hitch and wiring installed. It only took an hour to complete the entire process. Very professional looking and the wiring is convinetly located for quick and easy hook up.

Rating:

5.0

We had an excellent experience. Both the staff in Wisconsin and in Florida were extremely friendly. Everything arrived safely. Nothing broken. We were very pleased with the whole experience.

Rating:

5.0

Great staff, installation done expediently!

Rating:

5.0

Fast and friendly, quick easy pick up and quick easy drop off.

Rating:

5.0

I was very satisfied. Martin was great at installing the hitch. He knew exactly what to do.

Rating:

5.0

Need more space for vehicles

Rating:

5.0

Great customer service. Everything went smoothly. Highly recommend.

Rating:

5.0

They always have the trailer or truck I need. I always drive little further to use their location

Rating:

2.0

Our appointment was cancelled the morning of the appointment and the next available appointment was not for another few weeks. That was not going to work for us. We cam in and purchased the equipment and installed it ourselves. One item that they said that we needed did not have a part number just a price of $25.00. We actually do not need that price and now can not return that item because it does not have a part number with it and we are now back in Georgia. Over all I am not very happy with our experience. I fully understand that emergencies happen but it sure was bad timing for us trying to get back home with a new trailer.

Rating:

5.0

Very polite customer service. The pickup was efficient and clean and well maintained

Rating:

5.0

Nothing I can think of.

Rating:

5.0

Everything was great thanks

Rating:

1.0

Mis tres cajas llegaron diferente día , cometieron un error y yo pagué las consecuencias, yendo a comer varios días a restaurante, durmiendo en colchón de aire, La chica de Decatur fue muy amable y profesional y alfin me llegaron las cajas pendientes, fuero varios días de frustración por culpa de la falta de profesionalismo del personal de entrega.

Rating:

4.0

It didn't take as long as I thought it would. Installation looked good

Rating:

3.0

We were charged for fuel but when we picked up the truck it had no fuel. We shouldn’t have had to fill it up at the beginning and then get charged at the end for fuel. Also we returned a trailer and a truck the same day a few hours apart but only received an email confirmation for the truck return. The whole website experience with U-Haul has been undesirable.

Rating:

5.0

none

Rating:

5.0

Excelent service at this time

Rating:

3.0

My unit had an issue with rodents. One thing about this u-haul place is that they seem to be understaffed. I did not have to have an attendant often but when I did there was always a long wait.

Rating:

5.0

Very friendly staff. Got me in and out quickly.

Rating:

5.0

Nothing I have been renting from you a few times a year for almost ten years. We no longer have a truck only a car. So I rent one as needed. The Staff are friendly and helpful we would recommend this location to others.

Rating:

5.0

Pickup location was great, personnel were friendly and courteous, whole transaction took less than 1/2 hour

Rating:

5.0

👍

Rating:

1.0

Besides having a disagreement with the General Manager, Michael, the policy of not prorating a customer that cleaned out his rental storage unit on the 5th day of the month, Feb 5th Monday, and was told that I could not get a refund (prorated) on the unused days, 25 days, because they don’t go that! I asked what’s the reason for not prorating? There was no real reason. I asked are you double dipping ( renting the space out after no return on my automated payment for the rest of the month), and no real answer! To me there is no reason that a company (U-haul of Leesburg Florida) of that size and known reputation would even consider that. But I was wrong and going through the process of doing something about it so this doesn’t happen to someone else. Really, U-Haul needs to take unused money from their customers! Wow. I will be calling the BBB on this matter along with bringing it up at the city open to the public meeting.

Rating:

5.0

Michael is an excellent Manager for UHAUL. We’ve utilized many aspects that they offer: a POD, moving services, storage, materials…thanks Michael for making my family feel safe with our family treasures!!!!

Rating:

5.0

Staff very friendly and helpful. Very professional and competent.

Rating:

5.0

Thank you for being flexible.

Rating:

4.0

It was a lot of delays and long waiting time because of the computer or the cash register whatever it is not cooperating

Rating:

5.0

The staff at this facility has always been extremely helpful over the 8 years that I have stored my items there. If I ever need to use a storage facility again I will definitely be back.

Rating:

1.0

Storage units has roaches and mice. Caused damage to my property. Had heavy amount of water running throughout the units. Between pest damage and water damage I would not recommend facility to anyone. When I called to voice my concerns it was treated as if it was important. I have used U-Haul services for many years, and this will be the last.

Rating:

5.0

I was very impressed with the staff.... ESPECIALLY CHRISTINA!!! She was just awesome!! Very professional and friendly...and knowledgeable. What a refreshing experience! WOULD HIGHLY RECOMMEND TO FRIENDS! And there was a young man there and his first day on the job... He was awesome. Can't remember his name, but I'm sure he'll be a definite attribute to the company!

Rating:

5.0

Been a fan of UHaul for many years and have never end experienced any issues…will always go here first!

Rating:

2.0

Get that wire fixed under the gate, so it’s not being constantly hit by lightning and causing an issue with the gate and messing up peoples names in their account. Why pay for something if you’re not able to Access it at any time? Absolutely uncalled for.

Rating:

5.0

Uhaul is lucky to have an asset running this location. Catherine is wonderful. Being in customer myself I would definitely want her on my staff if she wasn't already taken. I have seen her in action 10 Stars across the board for her always even when a customer was getting rude with her I watched her keep her calm and treat the customer exactly how the customer should be treated do not lose her and give her a raise. Please show your general manager some appreciation I'm able to do it for my staff at my company and I hope you can at yours I will always use U-Haul in the future thank you for a perfect experience for a year and a half. And thank you Catherine. Michael Carlson Unit #162

Rating:

5.0

Nice people and willing to help. Clean locket and weather controlled.

Rating:

5.0

Kathryn is delightful and efficiently handled our storage needs. Thank you b

Rating:

2.0

Over loaded yard makes driving through a nightmare. Also when turning in the equipment it was in the middle of a hurricane. Not bad weather but a legit hurricane. The manager said ( that’s to bad .. if it’s not here you get charged an extra day .. if we have days away because of rain we would go out of business ) so I said nothing and walked out. However I contacted my attorney to let them know I plan to fund an inquiry to find out how many people had their safety put at risk because of Uhaul and this policy. Hopefully at the very least the manager of this location loses her job and the corporate office changes this policy. I can afford the extra day but some people cannot and should not be threatened to put their safety at risk because of it.

Rating:

5.0

I would definitely recommend this UHAUL storage location. Clean , friendly and professional. I had a trailer hitch installed, stored belongings and rented equipment. Thank you

Rating:

3.0

Initial move-in was not good. Reserved an inside unit. Got there late at night and when I opened the unit it was full of someone else's stuff but no lock on the door. Had to delay my trip back to Jacksonville for a day to get this sorted out. I ended up with an outside unit since inside was now full. And i was not told of the access cut off time so was locked in past midnight. Had to call customer service and they were able to open gate.

Rating:

5.0

So far so good. !

Rating:

5.0

Everything was great and staff was wonderful.

Rating:

1.0

The facility was under construction and portable storage containers were stacked two high all over the place. The way the containers were placed made access/egress to my unit very difficult. The portable containers had to be moved in order to exit the facility. They were cramming 10 pounds of crap into a 5 pound bag. Management was no help. Find another storage facility, this one is a mess.

Rating:

1.0

Was told facility lock would be removed. Arrived during access time but found unit still had facility lock on the unit so could not access. Cost me a day of work to stay in town to take care of getting items in unit a day later. No follow through here... if they tell you something you have to do your own follow up to make sure it happens.

Rating:

4.0

The facility would be excellent if they didn’t have all those storage bends around. It made it difficult to get to your unit. The staff was friendly and I always use this uhaul to rent my trucks with no problems. Overall a great experience

Rating:

1.0

I’ll leave the actual review in google, worst/unforgettable experience I’ve ever had. Ripped off, to be continued

Rating:

4.0

I had a problem when I tried to get ahold of the number that they put on our paper and it kept sending me to corporate . Then they would try to connect me again and we'll go back to corporate I never could get through to the main office in Leesburg , I finally had to go in and talk to them in person which is time I didn't Have . When I went in with a reservation number and everything it still took me over an hour and a 1/2 to get Is my unit . But other than that they were really nice they were clean. If I ever need you guys again I will come back thanks

Rating:

5.0

Great people

Rating:

3.0

I did get a unit. There was a miscommunication, the board says one price was being changed another. I wanted an outside pull up unit. It was an indoor unit so I cancelled my unit and my money still has not been released back into my account.

Rating:

5.0

I’ve had my stuff in storage for three years in Leesburg . I’ve had struggles like many threw Covid and life in general. And the manager Catherine Anderson has been courteous and so understanding with me the whole time . You are very lucky to have such an asset to U-Haul as Catherine and her staff. With sincere kindness and gratitude Thank You from the bottom of my Heart for taking care of my precious cargo and hiring Catherine .

Rating:

1.0

Poorly maintained rats and all kind of insects will get inside and will eat at your personal belongings. No they won’t be replaced, and they won’t be held liable. After your personal belongings are damaged under their circumstances, they still expect you to take them and dispose of them yourself.. and this is for 150 a month outside unit… very poorly ran.

Rating:

5.0

Excellent customer service

Rating:

5.0

Very nice service and staff. Would definitely use again. Did have a tiny problem that wasn't their fault and they were quick to resolve it. Appreciate the honesty and quick response time.

Rating:

5.0

Very professional!!

Rating:

5.0

It was clean and a perfect fit for my need.

Rating:

4.0

The manager at this facility keeps things running smoothly. She is ready to handle any situation that arises and did exactly that for us and the issues that arose for us….. she deserves a raise!!’

Rating:

5.0

The staff was very accommodating, with emergency post hurricane storage. The truck rental debacle is a different story and will deserve a separate review.

Rating:

5.0

I am a repeat customer and will continue to be. Hope the prices stay affordable!!

Rating:

3.0

There are so many U boxes stacked up everywhere people are running into the buildings , I had bugs in my storage unit I’m going to have to go through everything and remove cockroach fecal matter and possibly eggs. Why is storage not pro rated I should not have to pay for the rest of the month for an empty storage unit I’m no longer using if someone else moves into 137 or 113 before the end of the month that’s basically double dipping. I would like to have my bill prorated for the half of the month I’m not using my storage units.

Rating:

5.0

Great people to work with at the Leesburg facility.

Rating:

5.0

Office staff extremely helpful and very professional!

Rating:

3.0

Because this site is older, the exterior storage bin has ceiling problems and there is a rat catcher on the floor to poison pests. The staff, though, is great to work with and the bin prices are lower than almost all other storage companies within a 25 mile radius.

Rating:

5.0

Expensive, but you get what you pay for.

Rating:

5.0

A well-run facility with helpful and knowledgeable staff, especially the general manager

Rating:

1.0

When I got the unit the lady that helped was very nice when I left less then 2 weeks earlier the staff that helped me were rude never spoke to a manager like I was told I would and wouldn't give me any kinda money back. When I first got the unit and opened the door there were dead bugs all in it you'd think they would at least sweep it up before letting you rent it. I will not recommend this U-Haul to anyone as a matter of fact I've already told people not to go to you guys

Rating:

3.0

The manager at this facility needs to know what she is doing and not be sending people back and forth. Communication. She also if she paid attention to one customer at a time I could had saved money and time. Poor management!!!!

Rating:

2.0

I didn't care for the way the manager sent me to Ocala because they were closer to my house. I had a storage unit in Leesburg at her facility. I put extra miles on the U-Haul truck and then when I got to Ocala he sent me back to Leesburg. At this time the manager changed her attitude and helped me. I am at this point wasting money putting the trailer stuff in a storage building when I could had left it in the trailer and would had cost me less money. I am so upset over this whole ordeal.

Rating:

3.0

Unit was locked so you still had to visit the desk to get it unlocked. Additionally the climate controlled units were sitting at 100 degrees so that’s not climate controlled.

Rating:

3.0

Staff was clear, kind and a joy to work with. The advertising online advised we can move in outside of business hours which was incorrect. There was no option to obtain a key after business hours to move items into unit. That is my only reason for making this experience as Average. Thank you for your time.

Rating:

5.0

The folks were extremely helpful. Thank you.

Rating:

3.0

I went to put my belongings in the Unit Sunday & it still had 2 security locks on it I’d like to change my move in date for today

Rating:

5.0

Was a good experience

Rating:

5.0

Great location and staff.

Rating:

3.0

When I went to move into my storage unit there was a younger gentleman and an older gentleman That had just pulled up to the same building my storage unit is in. SpaceThey had bolt cutters with them and they were watching me as I was moving into my storage unit. The young man went into a storage unit ( I’m assuming it was his) and then proceeded to change into new clothing right there in the hall of all the storage units. The employee that was with me said nothing to them and it was a little bit uncomfortable. I’m not comfortable that somebody was allowed to go into the storage units with a bolt cutter knowing that they could’ve cut anybody’s lock and there’s no cameras inside of the building. Other than that incident everything went smoothly and the staff was pleasant to me.

Rating:

5.0

Very nice staff

Rating:

3.0

Just average. I had 2 units: one climate controlled, and the other was not. The staff was great, but the facility was crowded with U boxes. It was often hard to get at the keypads. I had a lot of insects in my non-climate controlled unit. I felt the need to fumigate everything when I brought my boxes home.

Rating:

4.0

At this particular location there are several styles of locks for sale but the girl at the counter said only one style lock can be used for locking the storage unit which by the way is the most expensive lock sold there, and said she would not allow you to use any other lock

Rating:

1.0

The unit was not pest controlled, clean, and I had water damage to my items. I would not recommend this facility to anyone even if it only cost $1/month.

Rating:

3.0

My only complaint is all the trailers and storage boxes that were all over the property. Made it aggravating to get in and out.

Rating:

5.0

Really helpful and polite staff who is a pleasure doing business if U-Haul at this location!

Rating:

5.0

Excellent customer service.

Rating:

4.0

Alex was a wonderful u haul clerk. Very helpful, courteous.and efficient and my check out was a breeze. You've got a great asset to your company. That young man will go places.

Rating:

4.0

Great storage, but be aware of people bringing trailers in behind a truck. it was kinda difficult to navigate through with all the pod units around. the one in the back aisle blocked us a little.

Rating:

5.0

Thank you! Uhaul made our move less stressful.

Rating:

5.0

Very friendly staff.

Rating:

2.0

I had a lot of difficulty ever trying to get a hold of a person on the phone. Had trouble paying my storage bill. Also my unit was broken into and ransacked. I didn’t receive any compensation or apology from the staff. Overall I was disappointed in the storage experience from U haul.

Rating:

1.0

I paid for my storage a day before put address in GPS to move my family from one city to another only to be led to the middle of nowhere. Cried for 30 mins because I was lost. Spoke to a rep that was nonchalant and put me on another 20 min hold in the middle of nowhere. Minding you I've been already driving for 7 hours. I was ready to get to storage and get to my home after only to find out the address listed was 1 hour and 6 mins away from my actually destination. Ran out of gas in the middle of nowhere. My husband had to leave me and my children to get gas because we couldn't tell anyone where we were. SO I NEVER MADE IT TO A UNIT I PAID FOR. Drove an extra 1hr on the uhaul truck that I know their going to make me pay for. Which is completely unfair. I was given 131 in miles and was only driving 88 miles. Now idk how many miles is on there because of their address was messed up. Complete ripe off. $278 for uhaul and $127 for a storage I can't find nor use.

Rating:

5.0

The manager and staff was very helpful, polite, and professional. I love this uhaul facility.

Rating:

5.0

Staff are always friendly and helpful but your computer system is painfully slow.

Rating:

5.0

I will be using uhaul again

Rating:

3.0

There was evidence that the 10 x 10 unit leaks. I didn't have the time to change units. The staff was friendly and courteous.

Rating:

5.0

Very friendly staff.

Rating:

2.0

I’m still unpacking and I’m finding things broken I trying to get it all together before I file a file any damages

Rating:

5.0

Your team came to the rescue when I realized one storage unit wasn't enough! We were able to get a second (bigger-outside) unit and it was a perfect solution. Kudos to your team!! Thank you! C Ketcherside

Rating:

5.0

All the emplees are great, but that store has a latin employe, i thinks his name is nestor, hes super great... 5 stars to him, from a puertorrican girl jiji

Rating:

5.0

Staff was always friendly and helpful.

Rating:

3.0

During the heat of the day (90+ degrees) the temperature of climate controlled building E is 89 degrees in the back of the building (where the air conditioner is located) and 90 degrees in the front of the building. It was 82 degrees at night.

Rating:

4.0

I had tried calling there a few different times over the 10 1/2 months that I used the unit. The only frustration I had was not being able to get through to the store even though I called the number to that store. After several attempts & having to call other stores & finally being able to be taken care of through the system but not through that store was my need taken care of. I live a couple hours away so when I need to reach them it’s frustrating not to be able to get through on the phone. In the end it took another trip in there after getting my stuff out to close the unit w/ in the 10 day prior requirement, because I wasn’t able to get through on the phone. The staff was nice & helpful & the unit was clean, dry & well lit & I used a Climate control unit which seemed to have no problems with that. Over all I was happy.

Rating:

2.0

Where do I begin... Let me 1st say there are some great staff members here That do try to go out of their way to help you. But then you run into the ones that just really want to ruin your day. Like going in in finding out the handle has been broken off the door going into your storage unit and being told we have to wait until the manager comes back off a vacation to have it fixed. In 2 weeks later it's still not fixed. Or walking into the climate control building and it's smelling of cat pee P. And being told it's not my fault I didn't put the cat in there! But my all time favourite thing of all was when the guy in the next unit that it was great to poor stuff over the wall into our unit. We pay good money to have our belongings kept safe & available not to be abused.

Rating:

1.0

You charge way too much will never use you in future you took whole month rent when cleared out before the month was over.

Rating:

5.0

Catherine was very helpful and efficient. She was patient with me and explained everything I needed to know being a newly renter. Her customer service is impeccable! 😁

Rating:

1.0

With the exception of being locked inside the fence overnight with both of our dogs and our then 9-year-old daughter after we paid the upgrade fee to allow for 24 hour access, our experience during the term of our agreement went relatively smoothly. That was until March 1st of 2020 when we moved our belongings out of our storage unit and notified staff that we no longer required use of the facilities. At that time we were paid through the end of February of 2020. The on-site manager even let us borrow a screwdriver and a broom to sweep out the unit before we left. So there is no question that we notified staff we were ending our rental term with Uhaul at that time. Uhaul has consistently continued to charge me monthly rent and just this month completed the process of "selling" our belongings within the unit (it was empty) to apply toward our balance despite several emails informing them that the unit had been empty since 03/01/2020. According to their records I now owe them over $2000 for a years plus worth of monthly storage fees for a unit I did not use in that time frame. So, I would say my overall experience with renting a storage unit from Uhaul of Lady Lake went about as poorly as could be imagined. I fully expect I will need a lawyer to clear up the mess they have created.

Rating:

1.0

Sending notices and late charges i find outrageous, besides is expensive.

Rating:

1.0

MY STORAGE UNIT WAS FULL OF BUGS AND ALL OF MY THINGS WERE DAMAGED!

Rating:

5.0

You are doing fine! (More counter staff would help to reduce wait time).

Rating:

4.0

We had to rent a larger unit and transition was easy. Definitely would recommend.

Rating:

3.0

Being required to purchase a padlock there was a real issue for me. I had a padlock but was told I had to purchase one from them. I hope I don't ever have to use this facility again

Rating:

3.0

I had mice problems and some of my things were damaged.

Rating:

5.0

Jeremy was awesome he went above and beyond with helping me with another storage unit ! Exceptional customer service

Rating:

1.0

The manager is rude and tried to charge me extra charges for no reason

Rating:

5.0

From bringing our personal items from the Chicago area here to Leesburg in two X-Boxes and then transferring them to two climate- controlled storage units while we found a home in the area, and finishing with the moving company having no problem loading everything up and bringing it to our new home, I could not be happier with U-Haul. Alexandrea here at the Leesburg facility was very friendly, helpful and professional in every aspect. For example, she used the forklift to move our two X-Boxes closer to the storage units door to save us time and steps with the unloading. I have given many recommendations already for using the U-Haul methods in moving. Thank you!

Rating:

5.0

Very helpful. Even recommended a great guy to help move larger items.

Rating:

5.0

Great experience

Rating:

5.0

The staff was extremely helpful to me during my move not only did I come at a bad time during a Corona upright but they were so friendly they help me with so many things and I most definitely will use them again and tell others I was extremely satisfied and happy with the service from U-Haul and I thank the people there so very much for helping me

Rating:

5.0

Skye and Alexandria are great. They took good care of my storage and I am grateful!

Rating:

5.0

Great customer service

Rating:

5.0

The manager at this is incredible she works with you and she’s very well trained.

Rating:

4.0

Broken outside door on E unit took too long to fix.

Rating:

5.0

Karl was very friendly and he made me feel extremely comfortable. He went out of his way to assist me to the best of his knowledge and he did a great job.

Rating:

5.0

Everyone there were, polite, joyful, accommodating, they were the best U-Haul store that I've been too. excellent in every way. The only problem I saw was, the soft floor in the 10X10's.

Rating:

4.0

The associate was very helpful

Rating:

5.0

Great Staff and Facility.

Rating:

5.0

i never have any problem there, great and cordial customer service

Rating:

5.0

Friendly competent staff.

Rating:

5.0

Thankyou. You went over and above trying to get me a different truck

Rating:

5.0

Had no issues. Served our purpose well!

Rating:

5.0

Excellent.! Returned moving truck and rented a storage space-excellent people!

Rating:

4.0

Your staff and associates were very professional and helpful in assisting me with any questions that I had with my unit. Thanks Jprimus

Rating:

5.0

Clean, well organized, easy to get to storage unit, easy return of truck and trailer. Brady Rome was very pleasant. I would definitely recommend this location for moving and storage.

Rating:

5.0

Everything was handled quickly.

Rating:

4.0

Have a sturdier automatic gate

Rating:

5.0

Professional staff and friendly

Rating:

5.0

Nice people very helpful

Rating:

5.0

Very quick and friendly service with lots of available options.

Rating:

5.0

I have been a customer for several years and more than pleased with the way the facility has been run.

Rating:

5.0

Quick service

Rating:

4.0

The access gate to enter thru with a pass code was open 24-7 when I went there early one morning the gate was wide open and appeared to be not working, which means any one could enter the facility

Rating:

4.0

Jeret and the other staff was very nice, but the storage unit sizes are misrepresenting and should not be charged the same price, because that’s misinforming and cheating with the prices.

Rating:

5.0

Great service as usual.

Rating:

5.0

None

Rating:

5.0

Everyone was very nice.

Rating:

5.0

Great people, very friendly.

Rating:

5.0

Everyone was very professional and extremely helpful . The truck was an excellent choice to make our move easier. Everything thing went smoothly which is s good thing because moving is stressful!!

Rating:

5.0

workers were friendly and the process was quick. Just what I was looking for.

Rating:

5.0

.

Rating:

5.0

We enjoyed doing business with U haul. Have recommended them to many people.

Rating:

4.0

Staff was on point.

Rating:

5.0

I used a climate control storage for a year w/ Uhaul for my business. It was always clean & easy to access. They provided carts to take my stuff in & out of the facility. I'd recommend Uhaul.

Rating:

5.0

My Container arrived on time and nothing got damaged along the way. When I emptied the container and called to have it removed, they came in a timely manner.

Rating:

3.0

My storage unit was on the fence side so when we had to load our stuff we had to walk it all the Way down to the end of the unit . Our truck and trailer could not get in their area is too narrow .

Rating:

5.0

Very happy no problems

Rating:

5.0

They were very friendly and helpful. I would use them again

Rating:

5.0

Very helpful and informative. Thank you for your service.

Rating:

4.0

We closed a bank account & attempted to update the new account on website. Website would not save new info and caused a few late charges. Had always had auto charge before. Otherwise good experience

Rating:

5.0

Will use U-Haul again when necessary.

Rating:

5.0

Timely service and the facility is very clean.

Rating:

5.0

Very helpful and friendly service

Rating:

5.0

.

Rating:

4.0

Easy check in and check out. Thank you for reminder of up coming payment due. Everyone very friendly and polite.

Rating:

5.0

Completley Satisfied.

Rating:

5.0

Our Ubox was stored here and then delivered to our home. Alisa, the person responsible for the delivery provided exceptional communications and prompted delivery. Thank you.

Rating:

5.0

Very professional. Ihave recommended others .

Rating:

5.0

The customer service, store, and storage areas were extremely clean and organized.

Rating:

5.0

U-Haul made my move easy. EXCELLENT helpful and friendly service from beginning to end. Thank you.

Rating:

5.0

Was never in the facility but everything else was great. Only marked all the questions because it wouldn't let me submit otherwise.

Rating:

5.0

A+

Rating:

5.0

Brady and the staff were all very helpful starting from my reservation, storage, & towing needs as well as getting me checked in and out quickly. They made my move less stressful. Thank you!

Rating:

5.0

The staff was very courteous and helpful.

Rating:

3.0

When we first signed up the lady was not only very nice but went out of her way to help us.....yesterday when I went into the office to check out....I was greeted but the man never stopped what he was

Rating:

4.0

Only problem is that pulling car trailer on 26 foot truck is very hard to find gas pumps to pull into. And it seemed under powered. A Diesel fill up at truck stop big rig pumps would be very easy

Rating:

5.0

I was satisfied with my two UHaul locations, my UBox and my two movers. I had brought things from CT to FL. My only negative would be that I wish the UBox came in various sizes or that it was bigger.

Rating:

5.0

Everybody was real nice especially Eddie.

Rating:

5.0

Would recommend to anyone

Rating:

5.0

Happy with service. Friendly & knowledgeable staff

Rating:

4.0

I won't have been able to complete moving everything into storage if it was not for the help that I received from the staff. I want to Thank you all again

Rating:

5.0

We had some ants that infested our belongings in the storage locker. Brady worked with us and was very fair with the outcome. Will continue to do business with that facility

Rating:

4.0

Do not leave any extra gas than what you started with, they do not give refunds!

Rating:

5.0

Wonderful

Rating:

5.0

Thanks Brady & Edward they were great

Rating:

5.0

great place nice people Brady very helpful

Rating:

5.0

Location was convenient and personnel were friendly and helpful

Rating:

5.0

U haul did what was promised. Dropped off box. Delivered early. Had box out and waiting to be in loaded

Rating:

5.0

Staff went above and beyond to make sure I was taken care of and satisfied.

Rating:

5.0

Very helpful and courteous!!!!

Rating:

5.0

Very well stocked, clean and convenient facility. Staff was very friendly and helpful.

Rating:

5.0

Excellent service

Rating:

5.0

Very friendly and professional staff. Clean unit and facility.

Rating:

5.0

Allison and Kim from Ocala office We're exceptional handling the logistics and communication which was very helpful during my long distant move. The Uboxes provided enough space for for things.

Rating:

2.0

Wish I could leave good feedback, But we had dead RATS is the unit and had to discard many items do to rats living in boxes, etc. Personally, would not use there storage again. Francis.

Rating:

5.0

First time using U-HAUL BOX and would recommend to anyone to do the same it was a good decision the price is right and so is the service.

Rating:

5.0

Excellent service.

Rating:

1.0

Amazed this place stays in business. Employee turn over was constant. IF someone was available they did not know how to help. Prices were constantly being raised but service was getting worse.

Rating:

5.0

Excellent location, facility, and staff. I highly recommend it to all.

Rating:

5.0

One negative: storage (outside 10x10) began to have worms eat through the plywood flooring. I know they were worms because I saw them retreat when I opened the door. Luckily, I was moving out anyway.

Rating:

5.0