Customer Reviews for U-Haul Moving & Storage of Lakewood
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Lakewood
I ordered a dolly to be included, but the front person forgot to put it in the truck, causing me a major headache while moving.
Received a pre-rental phone call which was appreciated!
Nothing, very professional and courteous.
Exceptional customer service!
I believe that uhaul as a whole and this store in particular are wonderful over all keep up the good work.
In the email confirmation I received it stated that the return location was "preference only". It doesn't say that it is required to go back to that location, we went to 3 different locations before someone would accept the truck. Isaiah Martinez is a stand up employee but I can't say the same for the employees at Jewell and Garrison or the Union and Cedar locations.
They did not have a small allen wrench to adjust the right mirror....not good as they should have been able to adjust my mirror.
I wouldn't hesitate to rent again. In fact I already have U-Haul as my backup. I felt the rates were reasonable.
The staff here was also knowledgeable, friendly and helpful. I will definitely use this location in the future.
during busy times have more than one person available.
Please Highlight the time frame that the cost of the U-haul is rented for...The rental we rented had a time frame of only 6 hours. WE thought that the time frame was 24 hours. If you are reducing the time frame you should highlight this fact. It is bad customer service to charge a rental that is less than what is implied. You have an implied time frame of 24 hours. Also your gas gauge takes too long to register the amount of gas entered. It should not take a 5 min drive before it registers the gas filled.
Although the guy who returned the truck never offered any refund (as the customer service people insured me they would), they were nice and understanding. He specifically said to me that "the Uhaul customer service department makes our job a lot more difficult. I can clearly see why.
I just sent you an email about our treatment. Gavin Carillo is a bad representative for your company. He is rude and unwilling to help a customer. I have never been treated that way as a paying customer. I will never use that location again and will advise others to not use it. Please see my other email.
While short on staff and therefore, I had to wait a bit, the one staff person was extremely helpful and courteous, getting me on my way as quickly as he could, given that he was working alone.
Very Friendly, keep up the good work!!
I was just about to drive off and forget the extra dolly and the guy caught me and threw it in the back before I left.
Saved me some trouble.
Thanks to UHAUL Lakewood
Gas charge we didn't even know about when we rented?! BS... Never again!
Your trucks are the only one's I would rent...service is very good..I also bought boxes..which saved me so much time and they are very tuff boxes.
This place ripped my grandma off. I will never use them again.
Great customer service at This location, everyone was friendly.and I was in n out.
U haul is always available with whatever I need. I like the fact that a person can reserve online and they don't have to wait in line.
Very professionally managed - outstanding service!
staff was very informative and helpful, they made this part of the moving hassle much easier than i could have been
I felt the overall price of our rental was inaccurate and the service representative didn't explain very well why we were charged more than the advertised price suggested. The equipment itself was very clean and well-maintained and the actual rental process was simple and efficient. No complaints about the location or the equipment, I just wasn't a fan of how our rental was priced.
I think it's was good, the guy name John help me a lot, and the location its close to the free way
More people to work front desk.
I was quoted an amount for the use of the U-Haul which I agreed on....and then charged an extra amount...which I did "NOT" agree on....due to use of gas....which we did not even go 10 miles and "did not use"no $22.23 worth which was the extra amount I was charged with no approval...the gas needle "did not even move"!!!!!!....I feel I need to be credited for the $22.23....since we did not use any gas...or I would have at least but an extra $5.00 in the tank!!!!....If the needle did slightly move!!!!!!!!!!!!!!!!....and the employee was lacking professional skills to handle his job!!!
Excellent customer service and flexibility with rescheduling due to a snow storm!
Would not let me rent truck with debit card,even tho information in system
Staff in not trained vary well. Boss is a major bitch. They gave me a bad trailer and as I was pulling it the bolt came off the axel. Now their trying to charge me for it.
You guys were great. The afternoon staff (past 2p.m.) was especially awesome and pleasant to work with.
Great customer service at this location. Staff was extremely accommodating.
EVERYONE WAS FANTASTIC -HELPFUL ---TIMELY
It was fast and easy and the assistant manages Gavin, was very helpfull!
The steering on truck was horrible.
My friend, who has driven trucks professionally, said he could barely control the steering.
Nice truck. Had no problems. Availability was excellent. Thank you.
Please clean trailer inside and out, it was filthy.
One light was out on the brake system, but overall, everything was great. Thanks.
Key to lock on rear storage door was supposed to be in the truck, but it could not be found. Other than that, experience was great!
Gail was awesome and kind.
Everything was great. Very nice service at the counter and upon returning truck. Will definitely recommend this location to friends and family and coworkers. Great job.
all of the staff was helpful and friendly, made sure our equitment was clean and ready to do when we picked it up. would use this location again.
The guy tryed to give me a filthy and easy to see broken car dolly. I told him straight up front that the dolly looked in bad shape could I have a different one he said nope this is the one you get. He hooked it up and it flunked their test on the lights then tryed to tell me it was my trucks fault. I said no way my truck is fine. He went to great lenght to prove me wrong but only proved it was his equipment. then he gave me a different one. should have never tryed to rent that dolly tell it worked and was clean. wasted my time trying to pass off that junk on me.I then had to go thru the rental prosses again. finally I got one I felt would do the job. I was bummed out that they would try to pass off a broken dirty unit on me. did not make me feel good about my rental experiance.
Be more timely at the front desk. I waited for ten minutes while the employees discussed the profit margin on boxes.
On the other hand, the guy who did the walk through on the truck both outgoing and incoming was awesome.
Continue to focus on the customer and the service provided. Thanks.
Maybe be a bit more understanding before charging me for another whole day, when nobody was waiting for it and I was only 45 mins past. You charged me for another day rental of a truck I already returned. Maybe charge a late fee comparable to the mileage charge for each 1/2 hour late. Instead your business decided to take advantage of a situation that was out of my control and you gouged me for $103.00 plus 12.50 for gas. I will not be returning to your establishment and next time I will be sure to pay more attention to rotten reviews because in retrospect, these reviews accurately capture the quality of service this place provides. I even called to let them know I would be late, as if that would have made a difference. The whole reason we went with UHaul was to try and save on the delivery of a new washing machine and by the time all was said and done, UHaul was in fact almost twice as expensive (because you charged me for an additional day that I did not have your truck off the lot) and I had to kill myself taking it up three flights of stairs. I should have just had them deliver and saved on this hassle and excessive expense. I will be keeping the name Penske in mind for any future moving needs! Thanks for ripping us off!
Get a traffic light at your entrance! Just kidding; I'm glad you're on a thoroughfare actually--just a beast to turn into and out of...
Excellent service provided..
The customer service was amazing.
There was so much confusion and a lack of communication somewhere down the line. The ubox itself was fine, though.
Great service. Older site. But very functional. I am very happy it was available.
Everyone was friendly and a pleasure to work with. Excellent job!!!
Employee`s were both helpful and courtious. they new their stuff.
The storage lot appearance was adequate. It may deter prospective renters, so its improvement would help - i.e. simple weed spraying.
The level of service was very good.
I don`t remember his last name, but Cody was extremely patient and helpful. He went above and beyond normal customer service and had a great attitude while doing so.
appreciate your vigiilance in looking after our vehicle while it was in storage, and checking with us when others took it out for use. Great service. Barton F Jones
very helpful and pleasent
Great People Great Service.
I really appreciate your business in helping me.
Dan took very good care of me. He commented that he was working to get the back storage lot renovated, but while I was there he must not have had time.
Staff was very helpful and great to deal with!