Customer Reviews for U-Haul Moving & Storage of Lakewood
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Lakewood
Had to take a larger vehicle than needed . Pushed up the cost. Ford E series are old and rubbish. Bring on the Transits..
The staff were very professional and helpful even though they were very busy. Excellent service.
Well designed and built trailer for transporting motorcycles
Ivan and his staff did a excellent job even when I was giving them problems. They solved my problem and got me on my way.
I lost running lights due to a chain that dropped loose from the setup that was made at the pick up location. A wire has broken loose on my vehicle and the emergency repair person could not locate it to make repairs. It was very cold the day I picked the trailer up and the hook up folks were a little hasty in there setup. The lights were working when I left the lot. I would appreciate it if some attempt could be made to repair the damage to the wiring on my Nissan Frontier pickup.
The ease of renting a truck was very much appreciated. The location was convenient, just hard to get in and out due to location and timing.
The gals in the office were great. Unfortunately, the man in the lot was in a very bad mood and he wasn't happy about our returning the 26 ft truck when we did. He was super grouchy.
Originally booked truck at food stop denver, the guy did not know how to book the truck into the system so we lost an hour waiting and I suggested I travel just down the road to the proper uhaul location so they could help. The attendant at food stop was happy to let me go as he was more interested in serving other customers.
So we got over to the other location ASAP and Isiaih was excellent and knowledgeable and I could not fault him but the process still 45 minutes and so we didn't even get into the truck before Midday And we had booked for 10am due to mountain location of our new home. Isiaih kindly creditted us 20 extra miles for the delay. We only just got to the property with our goods out before dark and had to ask friends to shoot down from denver to assist given how late in the day we got started. Whilst I was very happy with the truck, Isiaih and the costs I feel uhaul is to good a name to get trashed by non- uhaul locations with poorly trained staff. It made a stressful day, a little worse with us under the pump for the rest of the day.
I have used U Haul trucks many times over the past 25 years. I have been satisfied with the equipment I have used and will continue to rent trucks from U Haul as long as they are around. U Haul could hire more employees to improve customer service waiting time. Still I Thank you U Haul for having reliable, clean and affordable moving trucks.
Truck was ready on time, and good to go. It drove fine and did the job.
I dealt with 4 different individuals over a couple of days renting a couple of different vehicles and they were wall super helpful. Thanks!
I dealt with 4 different individuals over a couple of days renting a couple of different vehicles and they were wall super helpful. Thanks!
They actually listened to my suggestion to improve the service for city to city movers. I appreciated Laura's receptiveness to a suggestion to offer overnight parking for a full truck.
Have more associates at the counter! I waited in line for half an hour just to find out they did not have my truck and they had to send me to another location.
No negative comments. Barbara was a gem to work with she deserves a raise!
I made my online reservation at the Jewell & Garrison location. That location didn't have the truck I reserved at the time I reserved it and I had to go to the Wadsworth location. That location still didn't have the truck we needed and we had to get a smaller truck.
You could improve my making sure you have the trucks customers reserved at the location they picked. Also, making a phone call or emailing me before the time of my reservation would have been better.
Why do you people glom onto my money quicker than the blink of an eye but take DAYS to send my refund? I think you and some others are real assholes sitting on money for extended amounts of time to make a few cents interest...
Quick pick up of truck, and fast check out once the person came out (wasn't sure whether he saw me at first, so I went in). Love that efficiency.
Much better experience at this location. I would definitely rent from them again.
The truck hade trouble stsrting every time i started id. And the tires on the rear were waro out and should not been driven. You did not hava another truck to take so i was stuck whith a truck with bald tires. If it was snowind that would beed 100% bad..
Everyone there was very friendly and helpful.
The old man was a little too old too be helping me hook up the trailer. He did not know how to use a ratchet strap/secure the car to the trailer. But we figured it out.
the customer service at this location was excellent.
I waited 30 minutes to get my trailer even with a reservation
Every thing was fine thank you
your company sucks..... you give a mother a truck that broke down 10 miles into a very very long trip, and did nothing to help in rectifying the situation, I will never use your dangerous and hazardous equipment ever again. what you can do is fire the laziest, general manager I have ever seen, who wasn't wanting to do the inspection due to it raining..... was more interested in drawing the hidden u-haul guy in picture on the side of the truck!!!!!! THANKS FOR NOTHING U-HAUL!!!
Great staff, clean reliable truck. Overall excellent experience.
Wait time was too long. Need more and better trained employees.
When you send the receipt as a file do not send as a picture style file ....hard to print...send as a regular file like everyone else....I had this same problem last time.
The tranny took for ever to get to the next gear even with haul load button off. Burnt more gas then it should have. Was told I HAD to bring the truck back to the same location causing me to waste 25 extra un wanted miles. Not a happy camper. Was unaware I could have taken it to a uhaul closer to where I moved.
drop off was a breeze - very friendly staff and most helpful with a last minute need for a box dolly to unload truck
When I arrived, at 7:30 in the morning, there were only four persons in front of me, almost an hour and a half later I had finally reached the counter. There were only two people working, at a snails pace, on an obviously busy morning. I rent cars all the time and it takes three minutes. Why does it take a half hour per person to rent your trucks? Here's an idea. Hire the head logistics and technical person away from Hertz.
I appreciate the amount of inventory always at this location. The only frustration is the amount of staff is never enough to assist customers in a timely manner. We waited 45 min after the reservation to get through everything but other than that we were satisfied.
Employees so rude,and bad attitude.
Special. The fat guy in Mississippi and Sheridan in Lakewood,colorado.
I was pleasantly suprised at how simple the whole rental process was. I would not hesitate to come back when I need some moving help!
I've rented from here numerous times and will continue. As a contractor I want to count on people I associate with.
N/A best customer service i've received in a long time. The person who i returned the van too was the best. Svery courteous and personable.
When inquiring about the weight capacity of the trailer I was told he didn't know the capacity. At drop off there was only one person working
The truck I was given was in poor mechanical condition. Something in the front suspension/steering was very worn and the truck felt unsafe to drive. I told them when I returned the truck, but they just stuck it back out on the line. Obviously this location is not very concerned with safety of their equipment or customers. It will be a shame for an accident to happen before they take maintenance seriously.
Customer service was pretty poor. Associate didn't seem to know what he/she was doing, couldn't answer questions, and was generally unprofessional.
Fast, professional service. No suggestions - the equipment was great and my time checking in and returning the equipment was minimal. Great service!
Turn signal was out, truck was stinky.
I had originally reserved a ramp trailer in August from the UHAUL on 6th ave in Lakewood for this date.
They sent me to this Wadsworth Uhaul because they could not rent me the trailer on the lot b/c it had been reserved for the next day. WHAT A BUMMER! it was very frustrating
Fast, courteous., friendly.
I think everything they are doing at this location is just right. Isaiah if really good at his job and the staff are always friendly and helpful.
Open on Sunday, professional service.
Trailer was ready and staged when I got there. Hook up and agreement were quick.
Almost new truck ready on time - check.
Friendly and professional staff - check.
Everything you need - check.
Thanks for making it easy, Lakewood U-Haul!
Handy. Very nice customer service guys.
Isiah was great, he was fast and friendly. I will use this location again, very good experience.
Weird location for boxes. Have to walk around before you even see a counter. Not very welcoming. Lobby very shabby looking. Broken tiles, building in poor condition. Positive note, Barbara was efficient and nice to deal with
Need an additional sales person. Of course it was a weekday!
Upon arrival no one was at the desk. We knocked on the employee door (we could hear music coming from inside) and called multiple times as we were on a time contraint. We probably waited 15-20 min before we saw an employee. When she eventually came out of the back, she didn't really seem that eager to help. Other than that, the experience was fine.
This was my first experience renting a van. Employees were helpful & friendly, price was as expected, no hidden fees. Overall, everything went well.
Great service, very helpful. Just exactly the truck we needed, with the dollys and ramp we needed as well. We were very happy!
Very old trailer, so difficult to say if it was well maintained because it was so aged.
The customer service attendant dealt very nicely with a not-so-nice person in line before me. Thanks!
Isaiah Martinez was very professional & helpful. It made my renting experience so much easier. Thank you.
Rented me an in-town truck for a 1400 mile trip. Windshield wiper nozzle on driver side did not spray the windshield, mirrors constantly vibrated out of adjustment, engine cover in passenger compartment was not secured properly and the extremely hot air constantly blowing in from the engine compartment burned my wife's feet.
This is a large uhaul location and there was only one person working. That person called their manager in front of me to ask if he was sure we should be renting this particular vehicle.
I have used uhaul for all of my moves and am now definitely going to look into another company.
Everyone was very nice, helpful, and professional! 5 stars!
even though I called ahead to reserve a vehicle, that seemed not to speed things up, just the opposite. I had to convince the clerk to change the check-out time to when I was picking up the vehicle, not when I had reserved it, because I was inline waiting for service for 45 minutes. (and yet was only 3rd in line). Just super slow and methodical.
The vehicle was in great condition, though I couldn't move the mirrors sufficiently to eliminate blind spots. Check in was easy.
Have trucks there as promised. If a truck isn't there have an employee go get it and bring to customer. My experience with uhaul was excruciatingly horrible. Not getting the truck I reserved 2 weeks in advance put us behind a whole day. I will never use uhaul again, not will I recommend them to any family, friends, co workers or people on the street!!
managers bad attitude on a number of occasions
Everything went quite well and smoothly! Thanks
I'm sorry but it was one of the worst experiences in a place of business that I've ever had to go through. Not as bad as some of the people around me who got even worse service. One lady had been there since 9 and we got there at 10. At 1030 they still hadn't corrected giving her the wrong truck. Then some poor older man just wanted to return his truck and sadly had to wait in line for 45 minutes with us and then God knows how long after we finally got out of there at 11:20. There were only 4 people ahead of us. The two employees moved so slow it was painful to watch, but really it's not their fault. Unless there were people hiding they were the only two employees on the premises. On a side note the air conditioning was not on...If there's one way to get a whole bunch of people angry it's to squish them in a crowded room with no air. Everyone in that place was pissed off. I mean, if it seriously takes 15 minutes per person(the employees were never helping people at the same time either which may be protocol but makes the wait time even more ridiculous)then you should at least provide your customers with reasonable air and space for a line to form.
The worker flipped out because we pulled into wrong area when dropping off our rental. And yelled at us rudely we told him to not talk to us that way he then got mad and yelled saying we can't fucking walk away until they check truck in. My husband said I have to put kids in our truck since they rode in uhaul to drop it off. The worker kept saying don't you see the sign n yelling and my husband said don't talk to me like that I didn't know . And the employee said fuck off and die in front of other customers and my small children. The manager said it will come back to him if we complain in other words he doesn't care. So I would never rent from your company . If I even talked to customers at my job like that I wouldn't have a job. And yes when we were told to fuck off and die we did say stuff back to the employee. I'm so disgusted on the customer service. And I will escalate this complaint.
Make your website easier - I mistakenly booked a van for 2 hours instead of all day - I only saw a pickup time not a return time!
To be completely honest I don't think there is anything that needs changing everyone was very helpful, informative and extremely friendly! I would definitely use you all again and THANK YOU SO MUCH!!!
The vehicle steering was sloppy and difficult to maneuver with a trailer when on the highway when 18 wheelers were passing and needing to stay steady during. Also filling up the gas tank, the nozzle would shut off every second and it became difficult to very slowly fill up the gas tank. the truck had only 3000 miles and very new for what problems I was having with it during the three days being on the road. I was very annoyed and it was very time consuming and difficult to drive under the conditions that I had to deal with on the road. The GMC truck was a bad decision to buy and use in your business. The person or people making such decisions should know their vehicles or had driven/experienced its handling ability before making such a decision.
As a business customer, it was great that your associate mentioned your corporate rates. Wish we would have know sooner.
maybe have more staff on saturdays....there were alot of people waiting in line.
No washer fluid in truck
next time? no thanks !!
I had 1/4 tank of gas when I received my vehicle, and the facility said that is the way it is, they didn't have time to fill it, and I could have a full tank if I wanted to wait to rent for another day. Giving customers vehicles without full tanks of gas is unreasonable and unprofessional, especially if you charge $30 for filling and then $5/gallon if returned under how I received it. First off, I have to guess when I fill up the vehicle as to how much more gas I am going to use, as compared to returning it and refilling right before I do so. Second, what are you charging me the premium for if you obviously charged the previous customer the premium and then didn't fill it up? The manager on duty wasn't apologetic, and all I asked for was to him to tell his management of my feedback - and he wouldn't even commit to that. I will likely not rent at U-haul again based on this experience. Otherwise, I thougth your service and vehicles were excellent.
People were rude and when I asked to compare to competitors price they said they couldn't. Only reason I went with this particular dealer was cause they tv had 26 foot truck available. Competitors were booked on b that size truck.
Great manager, went out of his way to help, thanks. And the staff were right behind him, thanks.
Everyone was very helpful. Thank you!
You folks need to get away from being so cheap, and hire a few more people to help out. The two guys there are run ragged, and they LOOK exhausted. A lot this size should have a crew of five, not one or two.
Not charge an extra 22$ drop off and $8 mystery fee to my credit card on the back end.
Ivan was awesome. My trailer plug wasn't working and he helped me as much as he could even though he was slammed with customers.
Thank you very much! Professional.
Isaiah Martinez is WONDERFUL. He is an asset to your company and made the experience much better than it would have been without him. He is competent, polite, helpful, supportive, patient, and went above and beyond expectations.
i put more than enough gas back in the rental truck according to the paper given to me, as well as where the gas gauge was reading and they still charged me the fuel fee. I tried resolving by calling the store 5-6 times and nobody got back to me. Not great service...my issue is still unresolved and I have yet to be contacted. Will not use uhaul again if this doesn't get resolved.
The process of checking trucks back in takes far too long. There was a nearly 30-minute line. Given that an employee had already inspected my vehicle at that point to determine its condition and fuel level etc, and my payment information was already on file, why was it necessary to wait in line at all? Contrast this with returning a rental car where I can generally drive up, an employee inspects the vehicle and hands me a receipt.
The process of actually renting the vehicle and using it was fine, the process of returning needs to move up to the digital age.
The staff was quick and very attentive. They were busy when I came to pick up and drop off the trailer I rented, but they got to everyone in a timely manner. I wasn't overcharged, and the entire renting process was very easy.
This was also NOT our original drop-off location. We were suppose to drop off at the Food Stop at 19th and Wadsworth and was told they didn't have room and to find another location. I had to insist that he call UHAUL and confirm a drop off. Again, this was an inconvenience considering It took an extra 45 minutes to deal with causing us to be late for an event.
well my order wasn't right it was a good thing I went to the store to make sure what I was getting. also if the store doesn't have what you want the online program should tell you not give you the next best thing.It was a good thing the gentlemen at the counter was a big help.
Mileage charges seem out if line, as noting that Home Depot doesn't charge for mileage. Which we did rent from the day earlier for the same amount if time (~1 hour) and they didn't charge for mileage.
They were fast and efficient. Years ago, it would take an hour getting everything set up. Yesterday, it was 10 minutes and then when I returned the truck, it was 5 minutes. Awesome!
The single employee was great but seriously overworked causing long delays. Cutting staffing costs yields slow service but greater profits for the idle owners. The people that actually do the work have no options, but customers have many companies to choose from. This customer won't be back.
Everything went well, I would recommend them.
Apparently you are not guaranteed a truck even though you call a week ahead to reserve one. "We will call you the night before pickup and let you know if a truck is available and which location has it." The was a source of worry for me all week. In the end the truck was there and at the location on Wadsworth near me.
Great service. Very friendly. Would use this facility again.
Used this location for awhile. Definitely was improved during that time. Not the cleanest U-Haul storage location, but a good value.
Great customer service at this location. Staff was extremely accommodating.
Excellent service provided..
The customer service was amazing.
There was so much confusion and a lack of communication somewhere down the line. The ubox itself was fine, though.
Great service. Older site. But very functional. I am very happy it was available.
Everyone was friendly and a pleasure to work with. Excellent job!!!
Employee`s were both helpful and courtious. they new their stuff.
The storage lot appearance was adequate. It may deter prospective renters, so its improvement would help - i.e. simple weed spraying.
The level of service was very good.
I don`t remember his last name, but Cody was extremely patient and helpful. He went above and beyond normal customer service and had a great attitude while doing so.
appreciate your vigiilance in looking after our vehicle while it was in storage, and checking with us when others took it out for use. Great service. Barton F Jones
very helpful and pleasent
Great People Great Service.
I really appreciate your business in helping me.
Dan took very good care of me. He commented that he was working to get the back storage lot renovated, but while I was there he must not have had time.
Staff was very helpful and great to deal with!