Customer Reviews for U-Haul Moving & Storage of Lakewood
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Lakewood
Understaffed. Manager charged us double for rental after returning a trailer we did not need, instead of refunding us the difference which caused our account to overdraw. Our equipment was not ready at confirmed pick up time AND after calling store and being redirected, HE FAILED TO CALL US BACK
We stopped here a couple weeks before picking up the truck, and were happy with the people who helped us then. Then, on the day we received the truck, Ivan (was that his name?), did a fabulous job in getting the truck readied (and, wisely, backed it out of the parking spot). The only down side was during the final week before, where the pick-up location and pricing changed repeatedly, solved only with several phone calls to get it right.
To make sure tell the person when the rental is due back meaning the time. Mostly to go over all the important stuff . I was unaware of this and was almost charged an additional day. I called the phone number that was listed on the top right hand of the page which I thought was the number to the store that I rented from. I was inquiring about the time it was due back. When I was there returning the rental the gentleman informed me that he never spoke with me that morning on the phone and said that the number gets forwarded to a call center or something in that nature so that caused a misunderstanding. The issue was resolved though. Also I don't know if was just me but the both times entering that location it had a very nasty odor almost like sewer, it just made me sick to my stomach. Though a couple of minor things everyone was kind and helpful. I really enjoyed my experience with the lady that first helped me out. She was amazing, especially with her customer service skills. I know she forgot to inform me the time my rental was due back but over all she would be the one who would make me want to be a returning customer. It would be great if there where more people like her in all places. I believe her name was Laura. THANKS and over all a great job.
Nothing - everything was ready to go, with great staff assistance with both the contract and hooking up to my Tahoe.
Friendly and pleasant customer service person...Barbara, I believe was her name. Very nice.
They charge me $28 for gas and I am already put gas in the vehicle For $10 .
And I drove the truck 23 miles only.
I talk to them for that they dont make any different.
By the way thank you for u haul Company
Service was friendly and fast.
I would have a u-haul on 6th and wadsworthreally excellent customer servicestarted at 9 a.m. on a Sunday morning great way to start my morningthank you you have for making a pleasant experience for my family and I during our move...
Get a traffic light!!!! It is extremely difficult to get out of this location. Especially considering the size of the vehicle that was rented.
More People to man the desk to cut down on the wait .
I felt like I was being manipulated into only taking the van for 4 hours instead of the 24 hours I needed it. We got it worked out for the time needed though. The return was super easy and the employees were friendly and helpful.
Barbara was very pleasant and professional while working with several people simultaneously. She made my experience worth coming back.
Great first-time experience with U-Haul! Excellent assistance from Laura & the brand new cargo van was nice too. Flawless experience from start to finish!
The gas gauge was on F (full) but it wasn't past full. I might have paid for a gallon or two more than the previous person should have.
everything was very fast and efficient.
The person "Women" Laura was very helpful!! Thanks!!
Quick & efficient. Credited me for unused boxes & tape.
This was my third H-Haul experience in the Denver metro area. All have been good, this time was also good, 5 stars.
Hire more people had to wait o long and other customers were waiting. Employees were very good though.
The clerk was very friendly and accommodating and knowledgable.
Very slow waited for almost an hour to get truck. Should have more people working there. Cashier was nice and professional but way too slow and she shouldn't have been left on her own when she is new.
I was very pleased with the customer service that I received the day when I went to pick up the truck!! It was quick and easy going, no long line. The girl who assisted me was very knowledgeable regarding her job!!
The guy helping me out was great. Made it all simple.
Usually I get a clean truck but not this time I rented a uhaul the truck wasn't sweep out good Sticky beverege holder & no cargo light which made it difficult to Unload & sweep in the Dark,had t end up using little flashlights.
Add some employees, slower service since the poor guy was by himself and extremely busy.
i waited for about 20 minutes because the guys were outside working on a truck. They did apologize once they came back in.
Trailer looked very old style and tarnished aluminum. The newer style had been rented other times and nice to have bright white trailer sides, new style LED lights and fresh decals. Counter personnel was super! , very helpful. Great store and easy parking lot layout.
What an incredibly nice group of employees at this location. They helped me so fast and got me rolling quickly. And SO FRIENDLY. I rate them very highly!
After being helped, the employees were fast, courteous, and efficient. However, the store seemed under staffed - we had to wait for about 10 minutes before an employee could get to us after helping other customers.
Please look at installing a safety latch on the handle. The door to the trailer opened while I was driving due to a rough road. The issue was resolved when I inserted a lock in the handle.
The person unhooking my trailer was upset because "He had 6 trailers come in during the past hour. Why does everyone have to rent them when its 10 degrees below zero?" #1 Because I needed it, #2 Be happy you have a job.
The lady's that checked my trailer in on Sunday were very friendly. Great service.
Ivan was extremely helpful and kind.
The first trailer I hooked two, the lights would not work. The second one was a local trailer so we couldn't use that. The third one the lights did not work. When we hooked up to the 4th trailer, it finally worked and it was a one-way so I was able to take it. I would like to date Barbara.
When I made the reservation over the phone, I was quoted .79 per mile but was charged .99 per mile. It would be great to stand behind your price quotes.
Sale associate was rude as well as employee that checked in rental equipment.
have more employees like Ivan. He was very quick and very polite.
Very attentive, professional service--Ivan and Emily. Get Michael some assistance when multiple check in--one person fr check in and one person for drive oup --it is too much for one person to handle ---
well I guess I should have read the previous comments before. had put gas in the truck but they charged me $30 for an eighth of a tank of gas I received it with a quarter of a tank I put a quarter tank back in but they said it was only an 1/8 and charged me $30. don't think I'll be using you u haul again when you pay 99 cents a mile and then you have to pay $30 for an 1/ 8th but I guess that's just too much.
We had excellent service. Ivan was very knowledgable, efficient, and has a great personality for interacting with people. Keep him and give him a raise.
Thank you, Carla Parks
The personnel gave me very little information and attached the chains so poorly that I had to immediately redo them. The trailer was also low to the ground and only later I found out that the hitch could be flipped to help this.The trailer was not clean and we got very dirty while unloading.
Make sure the truck is safe to drive( we had no brakes). And when we picked up the truck it was on a level surface, however when we dropped it off they check it on a slight hill, which really screwed us on gas!!!
Great service. Very friendly. Would use this facility again.
Used this location for awhile. Definitely was improved during that time. Not the cleanest U-Haul storage location, but a good value.
Great customer service at this location. Staff was extremely accommodating.
Excellent service provided..
The customer service was amazing.
There was so much confusion and a lack of communication somewhere down the line. The ubox itself was fine, though.
Great service. Older site. But very functional. I am very happy it was available.
Everyone was friendly and a pleasure to work with. Excellent job!!!
Employee`s were both helpful and courtious. they new their stuff.
The storage lot appearance was adequate. It may deter prospective renters, so its improvement would help - i.e. simple weed spraying.
The level of service was very good.
I don`t remember his last name, but Cody was extremely patient and helpful. He went above and beyond normal customer service and had a great attitude while doing so.
appreciate your vigiilance in looking after our vehicle while it was in storage, and checking with us when others took it out for use. Great service. Barton F Jones
very helpful and pleasent
Great People Great Service.
I really appreciate your business in helping me.
Dan took very good care of me. He commented that he was working to get the back storage lot renovated, but while I was there he must not have had time.
Staff was very helpful and great to deal with!