Customer Reviews for U-Haul Moving & Storage of Lodi
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Lodi
If needed I would select your facility again
Very good customer service
The staff and manager were awesome.
Staff were extremely helpful. The facility is in very good order and rental storage spaces are clean.
Julie was extremely helpful. She helped me with the size of storage unit and the renting of unit. She was efficient and friendly.
Don`t know why I did the online reservation when I basically had to do all the steps verbally when I got there!!!
Very satisfied w/the ability to pay online, and the courtesy monthly notice. We required access a couple of times after 7PM did not want to pay for continuous 24 hour access.
The best most courteous understanding professional staff ever!One thing UHAUL ONLINE needs more publicity..
staff are excellent...but not enough help...had to wait quite awhile before they could get to us.
The manager greeted us with a smile and was very helpful with everything. She is the best.
I was very satisfied with my service
well done showed me where the unit was at and made sure it was ready
The staff is friendly and knowledgeable. I felt my that my belongings were always safe. Thanks again
Very hard to get ahold of the store itself. returned calls do not happen often. communication could be better. also lights inside the units of the indoor units. it is quite dark.
Antonio and staff were genuinely friendly and helpful , and instilled confidence in us regarding safety and security. U-Haul was well represented by this team.
Antonio contacted me regarding my storage needs in a timely manner and was very accommodating in every way. I have been a frequent customer but Antonio has raised the bar on customer service!
The staff was of assistance in a timely manner
The only issue I have is no fault of the staff, however the credit card technical glitches were problematic and time consuming. The staffers were great!
If available, my response to recommendation would be maybe. The cost to rectify a lost key is insupportable. There should be a better solution since you require the use of that lock.
The manager ? was very informative, helpful, friendly, and had great customer-service skills.
Although very busy, I was quickly helped and all staff was very friendly and helpful.
everything was fine except for the price, UHaul storage is way to high priced.
Fast, efficient and helpful service.
Very good customer service
Outstanding - excellent customer service and immaculate facility. Highly recommend!
Immaculate facility in a convenient location with cheerful, competent staff. An excellent choice!
they lie modify records have assisting bosses stealing and arrest people falsely causing a false arrest and great losses ill address later
I am disappointed I had to pay for a full month of storage when I closed my account 3 days after the payment due date. I was hoping to receive a prorated bill for my last month.
There`s really no reason, except greed, to charge extra for 24 hour access. Also, final rent should be prorated for the number of days actually used.
Jeremy at Lodi uhaul was very nice and the management also.
the manager was very good
Staff was friendly, cheerful, very helpful. Good problem solvers offering various useful suggestions. Had everything I needed. Clean facility.
The previous manager and this one were very courteous and efficient. In past years, however, this was not the case.
Julie at the Lodi facility is a great employee. She is pleasant, professional and very helpful.
Very pleased with my experience.
Julie was a lot of help, when there was misunderstanding she was very patient and things were quickly worked out. I think she went beyond her job for me. I would use again definitely! thanks!!
I am a repeat.Great CustomerService. Always busy but they serve with a smile-great at multi-tasking.The manager,Julie loaned me a lock cuz I forgot mine I didn`t have any $.
Awesome site and great workers...Thank you
no comments everyehing is ok so farhappy hollydays
Good experience--items remained secure and clean and damp free.
Very customer frienly staff and safe and secure facility. would recomend the Lodi Uhaul service to a friend
Only thing I did not like.. Everytime I went to my storage a worker came by I felt like they where checking on me. Other than that it`s a great storage.
Fastest service I have received. Very friendly staff .
The staff was less than helpful nor friendly.The cost of the unit was far more expensive than other companies in the surrounding area. I would never recommend uhual.
The owner is very customer oriented - thank you!
The staff is very friendly and helpful. Thank you!
It fit our needs for 4 months of temporary storage. Easy in and out. And a clean facility.
Deserae was Awesome, But One employee was Very rude, we didnt catch her name. and the doors were in need of cleaning and repair
The guy Robert should not emphasize the word FAT when there is a heavier person in the room. Of course I think he said it that way on purpose. he looks like he uses methamphetamines.
Very friendly and helpful staff!!1
Had a very hard time with gate access and more bit the staff was friendly
I wasn`t made aware of the insurance requirement on the phone when I first called. I also wasn`t informed on the lock required.
Was given 3 storage room numbers due to the first one being locked, second the door wouldn`t open and the third has someone`s stuff in it.
It was great service and I felt like my stuff was safe and secure there.
I paid for extended hours and on more than I wish to count was informed that they you were closing and I was asked to leave.
My experience was excellent. The staff cared abt me anytime I had a problem, they were on the spot to take care of it..
I really enjoyed using this facility. We were remodeling our house and needed storage. I always felt my belongings were safe and secure.
My experience was very good. The only one thing is when I got broken into and the hasp was changed and was difficult to open.
Lodi uhaul is one of the best uhaul company`s I`ve ever rented form. Sometimes their is a little bit of a wait, but otherwise it`s a great place.
Pleasant experience all around
We have always had a good experience with this center. Always friendly and very willing to help. A plus rating.
I am please witht the facility the emplyees as well. Every time I go in there they are always friendly accomodaing.
I was helped in a timely manner and I felt that my stuff was safe in the unit.
Thanks for the free month`s rent and I
would still be there but I needed a
larger unit than you had available.
i don`t think you can do anything better but you never know...mkw
didt like that i had to purchase there locks when i had very good locks allready
Ouststanding support and customer service
Everyone was extremely. Helpful. Thank u for making my move less stredsful.
For the most part everything was great. Billing got mixed up in the end but was taken care of, hopefully.
Great staff members! Helpful polite :
Friendly staff, very accomodating
The in an out was great. Very good crew.
Everyone was courteous and friendly.
Great crew, two women and 4 men all
Scott W. Anderson
The staff was excellent... Thanks
After what I went through with a couple of the people I will not only NOT use the storage again I will never rent one of their trucks either!! And one being a member of management!! NEVER!!
I was so impressed with the customer service at this facility. Everyone was accommodating, friendly and extremely helpful.
Great climate controlled storage
for furniture and papers.
Thanks for the service.
I loved the place and i would defenitly recommend it
Friendly, helpful staff clean facility! We`d strongly recommend to friends.
Very helpful Manager!
We`d recommend this facility.
Very pleasant staff and helpful too. All in all, a good experience.
Very friendly and helpful.
The staff at this U-Haul location are fantastic. Letitia was very helpful. I will most definitely recommend for others to choose this U-Haul location for their moving/storage needs.
Great customer service just had trouble with the gate cards several times not working which may have been user error 57431 Always get great service from your team! Good job!
Well, it figures, the comment I made about what happened was too long. Please contact me at 209 712-7334 for an explanation.
Everyone was very friendly and helpful.
Service was good but slow at times.
All was good. Very helpful staff.
the staff and manager were extremely helpful and courteous and were respectful and understanding could not have gone more perfect after a stressful move i appreciate it more than i feel i can express!
The Lodi people and stoage facility was one of the cleanest I`ve used. They do good work there.
Manager of the facilty was GREAT.........
They made me feel welcome and this is a difficult time for me and they made it so easy. Thanks so much!
The staff was very helpful as my needs changed daily and they worked with me offering suggestions that worked out perfectly. Thank you very much!
it was good service and we had easy access to our unit it is was way in the back but I think it will be ok
EVERYTHING WORKED OUT VERY WELL, EVERYBODY AT U-HAUL WAS VERY HELPFUL, THANK YOU
Very helpful and informative. Clean storage and lots of available moving supplies. Very friendly employees.
The end unit we had was VERY dusty and dirty. The U-Haul facility as a whole was clean and well-kept and the employees helpful.
Great service during a stressful time for me
Pleasent experience Thanks Uhaul!
great location and staff was extremly helpful and knowledgable
I was truly impressed with the staff at the Lodi.Every person was extremly helpful.Marty exemplifies great customer service.I can`t think of a time I have ever recieved better service.
Young man greeted me even before I got out of the truck
Great service all round
i think the GM went beyond his duty to make this a pleasant time.
Very courteous service. We were to originally drop off our car dolly at another U-haul facility but they refused it. The Cherokee Lane happily helped us.
Great staff...altho my unit did have ants in it, they came sparayed right away.
Very friendly customer service agent who called to confirm reservation and checked me in. Thanks.
Keep copies of free rent time offers the Az. office will try to charge fees anyway BEWARE .
Great service....highly recomended
Everything was fine : --- I am a repeat customer.
I had the storage for little over a year and every employee I dealt with never knew what they were talking about. They constantly put me on hold to ask someone else if I had the simplest question.
The staff was very friendly fast and effiecient! Good job!
Friendly, helpful staff. Very clean, well-maintained storage facility. 5 stars!!
I have done business with Lodi u-haul before and was very satisfied, thats why I came back.
Very patient with my changes and dumb questions. Storage was clean. Truck was comfortable and clean, also.
It was a good experience. The staff was very helpful
Very accomodating and convenient
the people make the differance
You have the wrong e-mail address and have e-mailed me your customer`s password. Please correct your records.
everyone here is very helpful
Everyone was great and I will use U-Haul ahain !
moved from large room to smaller room. Marty was a big help, evryone is nice here
I liked 24 hour acsess 365 days it makes sinces to be able to get to my belongings when ever I needed to rather than when it worked in their time schedule
The people here are great
corp`s response to my pricing request was very poor. I am not impressed with corp. Especially since I have been a customer for 5-8yrs.
Storage facility was very clean and I had no problems at all. Ron and Angie were very helpful and made my storage experience a great one.
They sent a late payment notice and I had left a credit card they did not use it even after I called them
There was one incidence where I came in the evening to get the rest of my things cleared out and I could not get in because the gate would not open. I had to be out by the next day.
Angie was very helpful to me, she did her best to solve all of my problems and she was very patience. Thank you!
Thanks for an amazing experience, the great hospitality, and cleanliness of your facility. Wow is all I can say at the moment.
Wow, I left with a smile on my face because the staffs were so wonderful. If ever I need storage again, I would return here for my future needs.
Thank you Lodi-Team for all of your help and assistant for the time I was there. I appreciate it you all were excellent!
Staffs were great from the day I moved in til the day I moved out. I would recommend Lodi Storage to everyone. Want to have a great storage experience? I`d say go to Lodi U-Haul moving and storage.
Facility was very clean and absolutely very secured. I would definitely come back if I ever have usage for storage again. Thank you!
I am very pleased with the facility and all the staffs were very helpful and friendly.
The staff was always overworked. Higher customer ratio to staff. No place to sit while waiting. For some customers this is necessary. I believe your rates for storage were a bit high.
You will be very happy. storage is safe and secure.. staff is GREAT
awsome staff, very secure, free on line account, and i can get into my storage 24hrs
my stuff got wet and u haul didnt care due to the fact the roof leaked when it rained @ 165.00 a month
Difficult getting probs. resolved, Lft msgs for mgr he didn`t call back
Bill was wrong, didn`t record 24hr access pymt had probs getting in after-hrs, staff was disorganized unknowledgeable.
Very easy, hassle free process
Staff was friendly and helpful.
We consolidated 2 storage units in to one. All went very well.
IT WAS REALLY GOOD IT HELPED US A LOT ON OUR NEEDS. ALTHOUGH AT THE END IT WAS GETTING TO MUCH EXPENSIVE.
Now that you have a newer staff and managment, we had no problems and everything was great.Thank you, we were very happy with this Lodi, CA facility.
Mr. Peter D`Angelo
Overall will never deal with U-haul again, and will never be recommended by me or my family.
Need to obtain better security as my unit was broken into.
The old guy that helped me and my family was amazing. He was super helpful and definitely went above and beyond.