Customer Reviews for U-Haul Moving & Storage of Lubbock
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Lubbock
These guys went out of their way to make sure we had everything wwe needed, were flexible when I needed to change plans at the last minute, and were very friendly. The only thing they could improve upon is the parking lot, and that really wasn't their fault. Some people don't understand what the GREAT BIG YELLOW PAINTED DIRECTIONAL ARROWS mean.
They had the trailer I needed that no one else had.
I have used this location several time in the past ten years and have always been satisfied.
You guys were great! Excellent service . Thank you.
Trailer left rear signal did not work. Was taken to a second trailer, it was not clean.
When I called to reserve it I was quoted .79 cents a mile but payed .99 cents. I have called to inform and just am waiting now to receive a call on the end resolution. Also the truck was suppose to have a half tank of gas by paper work but when I got it there was only 1/4 tank in it and when I returned it there was 1/2 tank so I would NOT get charged. I am not completely happy but I learn fast from my mistakes. I think the truck should be brought up for inspection before the customer signs the paper work.I fill it is just another way for U-Haul to get over on people not paying attention.
Place was great staff was awesome they took good care of me an my needs lot better service than in Dallas
I have contacted the Regional Office
Nice n friendly staff.. Nice n new truck
More lights in parking lot.
very nice and helpful people. very good experience!
You can bet your money on these guys at 34th &Q. st! They are the best crew of Uhaul people I've ever delt with. I suggest this to be a training store for your company. If all of your stores had the customer service like this one has, you would have no competition at all! You really know how to hire great people, recently you hired a new person, I think his name is Richard, what a great hire! Who ever turned you on to that guy must be a saint himself! Keep up the great work! Rick Garlock
The gentleman who assisted me was a perfect example of a great employee. He provided excellent customer service and wish all people were just like him.
The trailer was new and pulled very well. Excellent size for our business.
There were 6 customers waiting for service. Only 1 clerk and 1 person running the yard. It took 45 minutes just to hitch a trailer and go.
The blankets I reserved were given to someone else and were not available for my use.
truck was full of dirt. i had to wait an extra 20 minutes for them to "clean" it before they would let me have it and it was still full of dirt that I had to clean out.
I left my garage door opener on the truck. Tried to call the location and it was like calling the Twilight Zone. Had to wait 10 minutes for someone to answer, then lost connection. Called back, waited 10 more minutes, then explained my situation to someone who informed me that she wasn't even at this location, and would have to message that location and wait for them to respond. I said forget it and drove back to the location and found it. Surely the individual locations can answer their own phones.
Get the cost correct the first time. I was told i drove the vehicle 30 more miles than i actually drove. Good thing i reset the miles on the trip odometer and wrote down the mileage on a notebook i carry always. It would have cost me $20 more.
I made an online reservation. All equipment was available and ready on my arrival. I was greeted even though I was 3rd in line. I had contact with 2 employees (sorry, can't remember the names, but both did introduce themselves) and both were very professional.
Thank you and you will receive more of my business in the future.
the truck sucked. the handling was awful. i needed to move.i called the location and asked for a different truck they said that i rented the truck and could do nothing for me and told me to call roadside asistance. i tried the so called roadside assistance but the automated assistance was of no help my move sucked.
Service was great
Thanks for the help
They were very helpful and courteous
I've probably rented at 20 multiple site locations around Texas in the past 4-5 years and will tell you the guy that helped me was the best representative for your company that I've ever had at any Uhaul location. Sorry can't remember his name but if he isn't one of the owners or managers, you guys should make him one, somewhere in the company
Sincerely, Kirk Williams
Wasn't open till 10am and didn't state it any where and also called day before and didn't state they wouldn't be open till 10
Reduce the amount of the rent cost.
they were all kind and very helpful....great communication..
Pickup was dirty; needed washing and vacuuming. Had an engine miss which was noticeable on acceleration from a full stop.
Not much, it was a good experience all round. Your staff that I interacted with, Meagan and Richard, were professional and customer service focused. Well done.
The employees were extremely helpful in helping us get the things we needed for the move. Thanks.
Uhaul was a great experience, the staff was great, and they worked well with our things, and with payments :
This process took over an hour. I don't even know why I bothered making a reservation honestly nothing was ready and the line was incredibly long. The guy was pretty nice and I understood it was a Friday morning, but nobody seemed to be in a hurry at all. The trailer also had a few lights broken out and they had to replace all of them. It just put us way behind schedule, we never expected it to take so long and it was a little frustrating.
I had major issues. I called and complained and someone was supposed to call me back and never did. Someone needs to call me at 217-433-9636
nothing staff was excellant
This experience went quite well except for the drop-off portion. I was told that the Mineola, Tx drop-off office was available for 24-hour drop-off. However, after we drove 20 miles to drop-off the trailer there was no attendant, no lights and no cameras. I did not feel comfortable leaving this item with no proof of drop-off. Other than that the experience was quite easy.
There was a hold up on paperwork for a week and I wasn`t notified until the end of a week. Got my stuff a week late because of Uhaul negligence. Also, $500 worth of stuff broke.
Tire pressure 5 lbs low was ok with attendant, did not add air.
Excellent Staff! When I picked this up, some new guy was there and he said he just started, and I tell you, he is one sharp guy! I think his name may of been Richard, (an older man) and when I returned it a young man was there to receive the trailer, he was good too! You know, with all these great people, Larry, Gary, Tyler, Jake, and this new boy, I'm surprised you have ANY turnover! Keep up the great work. Thanks for asking, Rick Garlock
Customer service was good the only thing is it would be nice to know that we would need an adaptor for the lights if it was a round plug. I had one at te house but didn't think about it and when I got there I had to buy one. Kinda felt as if it was a way to make money for the company. Over all I think the service was good. I think the trailers need to be inspected more often or better. The trailer that was picked for me to take had tires that had 1/4 inch cracks along the walls. Not very safe at all. Good thing is once I brought it to the employee he gladly swapped it out for a better trailer.
The manager or whoever he was that tried to help us with our turn in. We had requested extra miles and a later turn in time by calling the 800 number. Which was notated on the account contract. He told us that we had to go ahead and pay the overage even though we had been approved for them for all the problems we had. Then said we would need to call the next day to speak to the gm in order to get our money back. that was unacceptable. as we were tired of dealing with this. So he got very upset and told us that we didnt need to be giving him attitude. Which we were not we were just trying to explain to him that we had already been approved for the overage and we were not going to pay for it. finally he called I think the regional office and got it all fixed. But I just thought that there was no need for him to be that way when all he had to do was call and get it fixed. Anyway this was an awful experience for us, that didnt have to be. I will not ever use uhual again for anything. The only thing good about it was the helpful rep. at the 800 # that gave us the extra miles and time .
The staff was wonderful but a little overworked
I had to wait in line several times for quite awhile
Facility was well maintained very clean and appeared very secure, wouldn`t hesitate to use again.
Just keep doing what you're doing. As I told the person that installed my trailer lights: All of you were very helpful and accommodating. I would definitely recommend using you to any friend that needed moving services.
The lady tried to overcharge us for every little thing. We had already got a quote online and she tried to change it. It took several hours. We watched several people come and go as we sat there and got no where. When we got to Dallas, we decided that we'd rather leave it there than bring it back to Lubbock. We called the Dallas location and they would not allow us to bring it back without a huge charge. Very annoying!
This was not the planned drop off, but since the new apartment was ready sooner than expected, we took the trailer further. The Abilene u-haul which was the original drop off was helpful on the phone. ( the phone re-router not so much) the Lubbock drop off location was very nice & friendly.
Excellent customer service. They really helped us when some of our plans changed mid-move. They were very accommodating.
Great people at a great location
If U Haul answers the phone and ask if they can put you on hold for a MINUTE not for over 20 minutes and longer.
I hung up and called back and after they finally answered they asked to put me on hold again and o said No I just needed to know what time they closed and was hung up on.
Also the number on contract to call for drop off information is a joke.
Returning was quick and easy.
Mileage rate is too high... I rented a 14' truck and used it for one day and my mileage charge was more than the rental... $76 for two trips across town...
Everyone was wonderful, outstanding customer service !
Great job everyone !
Staff always knowledgeable. Transactions always smooth.
Wash the truck and sweep out the cargo area. I swept it out before I used it and again before I returned it. Truck ran good - seemed well maintained from a mechanical standpoint which I very much appreciate. Windshield wiper blades were barely adequate in a brief rain along the way and would have been overwhelmed during heavy rain. Was told truck had 60 gal gas tank but appeared to have 40 gal tank when I refilled it from 1/4 to FULL before return.
Everyone was extremely helpful and friendly. I never had to touch any equipment. The trailer was hitched and unhitched by the U-Haul personnel. Excellent customer service.
We had a problem with the running lights not working at night. When I delivered the trailer back, the guys at the U haul place checked out my plug on the Expedtion and found the fuse was bad and fixed it. They didn't have to do this and it is most appreciated.
Great friendly staff and very helpful
Everything is just fine, everyone was friendly and professional. I will keep going there. Thanks for your help
Very professional & courteous employees & seemed very concerned that everything go nice & smooth... Great staff
I was very impressed with smooth transition of this transaction, starting from my very first inquiry... I would recommend U-Haul anytime... Thanks for such great service...
Very helpful. Quick in and out check in of returned trailer.
Everything from the inside people that processed my trailer rental to the person that processed the return of the trailer did an outstanding job.
One of the wheel covers on the trailer was bent from prior damage. It did not affect the tow we had but I felt I should noted it in this survey.
Continues to do well. Helpful. Friendly. Efficient.
All the assistance that I received was awesome. I could not recommend any thing more. I was an excellent experience. The people that helped are an asset to your company.
It was way over the price the rental service was advertised at. All the hidden fees and charges pushed my rental from an estimated $40 to over $60.
My wife and I have always used U-Haul, and this location specifically, when we move and that has been quite a bit. However, after this last experience, I regret to say that we will not be returning for our needs in the future nor will I recommend this location to anyone else. I do think highly of the GM, Larry Bass I believe his name is, but other certain employees just made it too much of a negative to forget. Lacrissy, not sure of spelling, was completely unreasonable and very rude.... on top of another guy, not sure of his name, giving us false information the day before and other stuff. We ended up having to go above everyone's head to the Regional Manager after being denied when I asked to speak with Larry Bass the GM. The Regional Manager took care of our issue promptly and was very understanding.
Check in process takes way to long
I have rented from this location several times and have never had a problem and they always have what I need. Their customer care is excellent.
all was good, this is the 3rd time I have used U-Haul in 2 yrs. and I have used the same location plus used the storage for a period of about 7 months also, the people here are always very nice and helpful.
Jan Swearingen 12/5/2013
Need more employees on site. We have to wait 1/2 hrs to see clerk also mechanic by him self all round . He came after 20 minutes to hook our trailer
Get this location on program. First off process at the counter was fine, I guess they are not using the dispatching tags anymore cause the lady said I did not need one, nor did I need to perform a walk around. Secondly, I was told to hook up the trailer around the building. Really! I have to hook up my own trailer. Luckily I have done this a few times. Thirdly I get to the trailer I was rented and it was piled behind 3 other ones. I pull it out (by myself) check the tires and there was a chunk missing out of the left side tire. The next newer model trailer was 6 back and of course I had to remove it myself. 30 mins later I get it hooked up (again by myself), the trailer is missing the 4 flat extension and out of the 50+ trailers they have on the lot---there is not one four flat extension (not even on the ubox trailers or local open trailers). Not even a new one on the hitch wall. At this point I wanted to just drive off with out lights and buy one at autozone. So roughly an hour later they find one and give it to me and walk away. I guess you check your own lights too. Everything worked except the lic plate light, go figure it's obvious that this location does not check out their equipment on return. BTW there are roughly 3 trailers in the back that are either flat or bald you should probly check those out. In a nut shell U-Haul has programs in place to make sure CUSTOMERS like me don't get junk. LEARN and implement these programs. Thanks
I was impressed with the customer service of the staff at this location. All of them were friendly and helpful. The process was fluid and smooth. I rented out two bags of blankets. One of the blankets I did not end up needing to use. One employee went the extra mile and refunded me the amount for the unused blanket. This is what wins business! If I move again, I will definitely use this particular store. I will also recommend this store to anyone I know who moves. Much thanks.
everyone was extremely friendly and bent over backwards to accommodate us with our rental. We would definitely use this location again and also refer them to others.
Quick and easy with no hassles. Thanks
Have the trailer clean before its rented out again. The young man working grabbed a broom and was very helpful to clean out the dirt and potting soil left behind. Very friendly young man.
have more help on duty-waited for 45 minutes when I
picked up vehicle
As a very infrequent trailer renter - and inexperienced, additional safety /towing instructions would be appreciated as well as knowledge of the characteristics of various trailers.
Nice employees and even helped us find a good burger joint to go too.
Keep Mr. DiDonna. He provided excellent customer service and was very knowledgeable about U-Hauls products and services.
GREAT SERVICE ALL THE TIME.
When someone is using auto trailer to pull vehicle should be told of equipment he need like come along, chains to pull vehicle on trailer and tie vehicle. I wasted too much time going to town and buy equipment needed
Friendly and helpful staff - thanks.
Great experience with Uhaul . Staff was very helpful and friendly ......
everyone was friendly and helpful.
The service I received was excellent.
When I called to make the reservation, the lady I spoke with told me that the cost was $29 for a 12 hour reservation. She did not tell e that I would be charged $0.99 for each mile that I drove. I found that out when I arrived to pick up the truck. At that point it was too late to cancel and get a truck from another company that offered unlimited mileage. I felt that I had been misled, and I am not happy about it!
Great location for moving out for college students.
The young men at this location said that there was an easy fix to our electrical problems and they were greatly sorry for inconvenience and danger we experienced. They said to file a complaint and we should be refunded for our rental.
This location was great, and was deeply sorry for the inconvenience that we experienced. They told us to call and file a complaint, and that the issues that we had should not have required us to pay for any of our rentals.
1st trailer-2 deffective tires
2nd trailer-2 deffective tires
3rd trailer was finally Ok but lights had to be grounded to the hitch that we bought there.
Customer was good though. Prementive maintenance needs to be done on all equipement when it is returned & before going out.
We dropped off the Uhual after hours, not much to say since we didn't interact with anyone. The lot was littered with condom wrappers and used cigarette. 24 hour drop off was useful and easy!
I had a good experience. Everyone there seemed to give their utmost care and respect to our needs.I`m completely satisfied.
The boxes are larger than you imagine, and easy to pack and unpack. The staff is friendly.
Friendly staff and moving everything in and out was managable.
Great service at the Lubbock location.
It was a quick and easy move out process .
Usually busy. Customers are treated fairly and with respect.
The staff was very helpful and accommodating. I was happy I selected this location.
I wasted days on the phone with UHaul, where staff continuously gave me wrong answers. Due to UHaul`s lack of organization, movers I hired weren`t able to do their job, costing me more $.
Only problem was number of access points. Multiple doors and combination lock was too much like Get Smart for me to continue storing work materials there.
Horrible! Poorly trained staff with pitiful knowledge.Box SENT 6 days AFTER scheduled arrival.What was written off as a key stroke error was a foul up from the start that they didn`t know how to fix.
the staff was knowledgable and extremely helpful when I needed a larger area.
Great staff. Very friendly and helpful.
Best storage experience I have ever had!
My experience was very pleasant.
The website is hard to navigate. Make it easier on the customer.
Friendly staff. Units were easily accessible and clean. I recommend others use this facility.
Everything turned out great.
The service at this facility from checking in, to making sure I had the right size storage space for my load, to the easy access for unloading and finally for the truck drop off was first rate!
Great staff. Very helpful and attentive.
the dual u-box trailer ramp needs to be redone, I twisted my knee and almost fell twice wile unloading heavy items like a washer and dryer, a lawn tractor, and the medium uhaul boxes
The service was excellent. Employee`s were very nice and professional.
Everyone was so great to me i never worried about my unit even in bad weather they were a great staff with weather updates
Deliberately got charged a $15 late fee when you had my CC to process yet i got charged.....
Rented unit and wall between my unit and the adjoining unit fell down when starting to load! Walls were thin drywall held up with small screws. Cancelled contract and found a superior business.
I only needed the facility for a short time but it was convenient and the people at this facility are always friendly and a great help.
New manager - EXCELLENT! Jeremiah Bulls was terrible!!
Very helpful staff. Very kind and courteous.
There was debris on the grounds and made it look unappealing. The staff was overall not customer friendly. Trying to contact the office directly was frustrating.
Very convenient location to me lots of services. Hallway lights didn`t work well at first, and combo lock was difficult to set up. After that, smooth sailing.
Good. Keep up the friendly service and greetings. The people working there earnestly seem to care about the customers.
the employes at this u-haul were great.
the employes at this u-haul were great.
I liked the location of the unit. I had easy access and was able to have extended hours for a small fee. The staff was very helpful and I would gladly return in the future.
I was annoyed that you required 2 references to rent a storage unit. After all, you have my stuff not the other way around.
THE STAFF WAS VERY HELPFUL AND FRIENDLY!!! THANK YOU
the storage unit that i used had a broken door and was hard to open and close. The floor of the storage unit also smelled like cat urine and had a dark sticky stain on the concrete floor.
Colleen was just the most helpful person there. before I even walked in the door she was there to offer her help. She knew exactly what i needed before I did. I would marry her if I could
The staff was extremly helpful with my storage needs and helped me find the best unit to meet my needs. I will be using this facility in the spring. THank you.
EXCELLENT customer service. Will recommend this facility in a heartbeat.
Very easy process - very clean and well organized staff.
Excellant service by this U-haul location. They were all great. Thanks.
thank you guys so much especially the staff in Lubbock, East LA, and Altadena!
Eubanks extremely helpful.
Average store, prices alittle to high for the service you get.
It was an older facility but was in very good condition. The employees were helpful and knowledgable.
Great service-great people-very professionl,.js
Gentleman who helped us was excellent. Great service!
Transaction was easy and fast from beginning to end.
Very thorough and professional. Excellent service.
I would rate excellent but there were roaches in all our things.
Your staff was very friendly especially Jacob
My experience was horrible. The staff lied to my face, over charged me, kept me waiting several times. This was a HORRIBLE experience. I will try to avoid Uhaul for the rest of my life.
gary went out of his way to help when i went therento clean up thank you very much
Staff at the facility were very helpful, responsive and answered my questions. Telephone assistance at 800 phone line was not as helpful.
I feel i got ripped of for the fact i didnt get any type of refund when i moved out about two weeks from when i paid my month was up.
only complaint that I have is that when I made the reservations I was quoted a specific rate and when I got there the rate was almost doubled! I do not think that it right to do the customers that way
An employee told me to get 1 uBox. My things barely fit into two. I was told uBox would be cheaper. Wrong! I was lied to multiple times about prices and everything!! Unacceptable.
My storage rental rate was more than was given at the time of my reservation. I would have like notification that the rate was being raised when it happened.
Courteous attentive staff, remember my name greet me accordingly,excellent price value, convienently located
Felt like the contents of the unit was secure and the staff was very helpful.
Great staff and management! Always helpful and friendly. Jeremiah definitely does a great job! Thank you. The only negative is prices. My rental went from $39 to $50 a month.
U box was great, but it took us about an hour and a half to do paperwork and actually get the box picking it up at the store
Upon emptying my facility, I discovered a box of books and magazines infested with termites. I phoned the claims department and am waiting contact from them.
I appreciate the workers there,..very helpful and polite,.js
The staff was very helpful and the location is perfect for all my needs.
Extremely clean and the customer service is excellent! Above beyond!
thank you for taking such good care of our things. We had a great experience and will use y`all again if we need!!!
The exterior door security seems to need some maintenance.
U-Haul was a good experience. They were very helpful when our unit had water damage. I would use them again.
Great staff, but some of our furniture had water damage. I know there is a plan for repairs and thus I gave the facility a good rating. However, in its present condition, it should be rated poor.
I was told before I paid my rent on 12-25-11 that if I paid the rent and checked out a few days later they would pro-rate and return. I was lied to because they would not pro-rate and return the rent.
Good service, friendly staff.
Door to unit was not secure. Was not happy with service.
Young man who helped us Jacob, I believe was very friendly, very helpful. EXCELLENT customer service - kudos to y`all!
Ended our services on the Nov.19th, which was 7 day from the November charge. Uhaul would not give any type of refund or partial refund for the rest of the month.
Ended our services on the Nov.19th, which was 7 day from the November charge. Uhaul would not give any type of refund or partial refund for the rest of the month.
It was OK. The people were friendly and helpful and I felt things were secure there. The facility is rather old and a little run down, however.
The staff was very friendly and will use u-haul again.
I have used H-Haul for storageand moving rentals at various times in the past few years and have never had a bad experience.
My only complaint is that they do not answer the phones very often.
I was charged a late fee! I called your office several times and could not get this resolved. The late fee should have been removed!
Zack was incredibly helpful, friendly, and efficient. I`ve used U-Haul Storage for a few years now, and every time Zack makes the experience a great one. He is truly a top notch employee!
Very helpful staff. Will try to make your exprience as convenient as possible
I was very impress with Zack he has great people and customer service skill however,on the other note Gary has no people or customer service skills he needs retraining
Jeramiah was great. Zak was helpful during a sressful TTU move in weekend
The two guys working on the morning of 7/17 were courteous and professional. Being a woman I really appreciate guys who treat me no different than they would treat a male customer.
Recently rented truck and told I had free month storage. Affirmed on phone when I reserved storage.But at facility was told it was last one so I had to pay. Was stuck with stuff and no option.
The people at this facility was most helpfull. I rented a truck and had no difficulties driving to Ca. I did this same trip in 2004. Both times all went smooth. Thank you for a pleasnt experience.
I loved it just Pack it with all your funiture lock it up and they will deliver the box to your new adress. This is the best way to go if you are moving way out of state
We needed short term storage for a Tech student and the U-Box was perfect. It was hard to reach your store by phone, but other than that, we were delighted!
excellant very nice people
The manager got us into a unit when they were at a scarcity due to TTU move out.
Very customer oriented staff. I would highly recommend this business.
Not Happy! Had to rent even with a free rental voucher for a Month! with one way truck rental!
Everyone was so helpful and understanding. We love you guys!
I had a wonderful experience working with the uhual crew in lubbock. They were great at costumer service, and handled a unresolved solution for me perfectly.great job!
Answered all questions and was clear in pricing.
So far I have had a pretty good experience with this U-Haul. The employees are very helpful, and I feel like my unit is nice and secure :
The U-Haul employees at 34th and Q have always done a good job for me. this is why I always go back to 34th and Q.
Piss poor,GM is a complete moron, a smughonest person! Believe me when I say I let others know.U need to fire him,the only reason he cont. to have customers is strictly his proximity to Texas Tech.
I`ve tried less expensive, bigger 4cheaper, so-on sheds... U-Haul is by far the best! The facilities are always clean. The temps are always perfect. The staff is always friendly. Highly recommend!
The guys where extremely helpful and even remembered me from previous use my only complaint was I called to upgrade my storage over the phone the lady put me on hold and never got back on the line
Very helpful by taking me on a tour into their available units before purchase. Also offered available discounts without provocation and explained everything.
Worst service ever. Cant even complain here without a 200 character limit! Never use, rent, or suggest to anyone ever.
Good service provided by the staff.
very helpful person whose name I did not get.
Everyone was very helpful.
The U-Haul Customer Service Representative was very professional, knowledgeable and helpful.
The man who helped me out was very nice and helpful.
U-haul truly went above my expectations. The storage space was well maintained, secure, and still a great bargain. The customer service was excellent, and I had no problems.
Honestly, my only complaint is the lack of elevators. It would be easier for larger/heavier items. Other than that, I am very happy with it all.
I was very pleased with the employees, they were always ready to assist. The storage units were kept up, I felt safe about leaving my belongings there. Thank you
I was charged for two months when I asked for one month. Refund will not be available until I close my storage?? Not professional.
The staff was attentive always helpful. The facility is immaculate. It is located really close to Texas Tech University. We will definitely recommend you to our friends and family.
Everyone at your facility was most respectful and helpful both at our move in and move out from the storage unit we had. I`m sure we`ll return next Summer for a repeat.
It was terrible and I will never be using this place again for anything. I will never use Uhaul or any of their products. The manager is rude.
Staff was very accomodating and professional-great first time experience with U-Haul!!!!
Service was great and employees very curtious. Also very knowledgeable about the business he was also training/assisting new hire. Will recommend friends to go there. Thanks!
When I made the reservation on the phone, the room could have been finalized at the same time, saving time for me, the movers and your time. Gary.
I was helped quickly and had every question answered.
Very friendly and accomodating at this facility but Soooooo busy..long lines of waiting very annoying.
I have used several U-Haul locations. The customer service at your location surpases many other Lubbock businesses.Thank you for your professional service. Sincerely,Dale Scott 806-543-4839
you gave my stuff to someone that never gave it back and had no right to get it out
I had paid for a climate-controlled storage unit and on a couple of different trips to the unit to retrieve some of my belongings I noticed that the room was not climate-controlled.
hard to find the storage unit, they weren`t marked with numbers
Service representative was very efficient and courteous.
Service was prompt. Equipment was in perfect working order. Check in was a breeze.
All staff have been friendly and helpful, but Gary was very accomodating with a problem I had with my storage unit this month.
the guys there were very pleasant, nice,friendly, and helpful.
Their level of service was excellent they were very professional in assisting me with my needs.
We had a long wait to get everything done even when we had reservation.
I rented storage and a 14` truck over the weekend. All staff including manager Jeremiah, associates Zachariah and Bob were very curtious and prompt in service.
You all are amazingly helpful. This is the second year you have helped us with storing items between apartment moves. Thanks for your great service!
My experience with this U-Haul location was excellent. Everyone was very helpful and the equipment was in good condition.
The people working at Uhaul are very helpful and knowledgeable. I highly recommend using them for all storage purposes.
They were helpful and professional.
Everything went smoothly.
Your folks did a great job of helping me set up an account and obtain the right size temperature controlled unit. Thanks
I have too much to say for just 200 characters. I was very unsatisfied with my experience and moved out because of it. You have my contact info if u want more information.
My only complaint would be the length of time to get unit rented rent truck etc. when I`d already made prior arrangements over the phone including my credit card information.
I was very unhappy with my experience but my complaints require much more than 200 characters to explain.
Gary Eubanks was my sales associate and he was FANTASTIC! He answered all of my questions even ones I didn`t ask. I felt well taken care of.
The attendent was extremly patient and helpful.
We always had trouble getting the lock unlocked and the door open. The dust getting in was pretty bad, but that can`t be helped here in Lubbock.
Door had to be repaired before we were
able to use. Also could use more office personel.
Staff were very helpful.
Associate was very helpful and a joy to work with. Thank you
have not used the facility yet, only rented the unit so far, but it has been great so far
The U-Haul Lubbock location did excellent in respect to customer service. However, I found John Buller, U-Haul rep at Denton, to be very rude and unprofessional.
We had several problems with the unit.
I chose to rent on the spot because the staff was so friendly!
I rented a truck and was going to have to store my sons things,we saw the tag on the truck I called,the man was expecially helpful in getting our stuff into a unit,Great Job!
Friendly staff andgood prices
this is the second time i had issues with uhaual and will never use them again
The place is very busy, but the customer support was very nice, and made the experience worth while.
I received excellent service from the staff and the storage area was the size and price that I needed. I do plan to use your facility in the future.
Overall, I had a pretty good experience with using U-Haul Storage units. My only real complaint is the access hours. I don`t believe I was informed that I could purchase 24-hour access.
The lines to rent my unit and move out were very long. They need a LOT more staff on their busiest two weekends of the year. Two people to process paperwork is not nearly enough.
The storage units we rented were terrible. Had we seen the units we rented prior to renting we would not have rented them.
Wish the hours didn`t stop at 7p.m.
Outside front of the business was trashy- gate to the storage unit would not work- there was a lock on the storage unit so I had to walk back twice-took 45 minutes to get into my vacant storage unit.
I have had a great experience with u-haul on 34th Ave Q..The staff was very helpful and would help you with what ever you needed...I would recommend them to any one .
Leak in storage never fixed. Inconvenient times to get in storage. Was locked inside storage gate, when we arrived before closing, and employees knew we were there. Had to call 911 to get out.
The employees are ALWAYS friendly and helpful at this location. Thay are usually busy but they maintain their friendly service and do everything they can to make your wait short.
I would like to be able to change my password for my online account access, but I don`t see the option for it. This would be a nice convenience to have.
I was in several times that day and had a long wait each time. You can only access your stored itmes when the staff is working.
it was positive im glad all my things stayed safe and sound... thanks
Everyone was very helpful and communicative, going so far as to call a week before to let me know they would be particularly busy and to advice arriving early.
We did find the halls cramped and hard to maneuver through and around and the hall ceiling height was inadequate.
Everyone at this location was friendly and very helpful. Andrew was very personable and walked me through my rental even though they were busy. I would recommend this location to anyone that I knew!
Knowledge of employee was good.
service was good/staff helpful/the unit we rented was very clean.
Our trip was canceled. Your staff was exceptionally helpful! Thank you!
The facility is well kept and very reasonable. The staff very quickly called us with answers to a couple questions. Very pleased.