Customer Reviews for U-Haul Moving & Storage of Lubbock
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Lubbock
increase staff during auction
When a customer may go over a little on putting Gas in the truck. A common courtesy of taking some of the charges off..
You can start by actually taking care of the customer. This is nothing on the locations but with your customer service center. I was told that they had a hitch and a trailer at the Cedar Hill location. I showed up at the location and they didn't have an installer. Waited 30min for the manager to show up to do the install, however he was not able to make it. Called the customer service center back as I needed a quick solution as my son was broke down 6 hours away. I was told the nearest location to where I was going was 45 miles out of the way however I was assured they had a hitch and a trailer and they confirmed a 1300 install the next day in Lubbock. Called the customer service center the next morning to see if they could check if the location had an earlier appointment. Got no return call so I decided to go to the location early. I talked to the GM there and they checked their stock and they had no hitch. Once again poor coordination from the call center. They tried to help me out by giving me a Truck they had left, which was 26ft. with a trailer and charged me 449.90 and went on to tell me they saved me $50. That's not the case. That truck cost me $170 in gas on top of the fact I still have no hitch. How is this helping me out. I had no other option at the time but to take the truck. Very Poor customer service.
I am very displeased with the service, after being quoted one price I ended paying another, the customer service was poor
The staff was great, but the truck was filthy when we picked it up. It was covered in dirt. The windshield was dirty, and the wipers were worn out and useless. There was no wiper fluid. We had to stop the truck twice to clean the windshield with napkins.
I have always used this location to rent U Haul moving vans or trucks. When we arrived to pick up the truck, we were upgraded to the next size @ the same price. Nice, because they were out of the truck we had reserved.
Crew was friendly and helpful as always. Mr. Bulls runs a great operation.
Fix the steering and brakes. Truck felt like a local instead of one way. Penske for me from now on. Took nearly a hour to pickup due to a dead battery but the manager was very appologetic and did give me a discount for it not being ready.
Could not use the trailer I rented. Drove 750 miles round trip. Asked for a 6 foot wide trailer,however, the opening was much less due to the design of the trailer. Feel that this should have been pointed out before renting. Not happy.
Never a problem with this location or equipment. Use UHaul maybe 3 times a year and always have a good experience.
I believe I was overcharged by about $150 to $200.
received really good and cordial service
In a bind after Penske gave our reserved truck away on moving day, Zach was so amazing and found us a truck. Everything went so smoothly and really saved us.
All the guys were nice and friendly. Well informed and had an answer for everything.
Check engine light was on when we got it.
Location operator handled my equipment return in a very prompt manner. I was not there long enough to shut off my vehicle. Very friendly.
This location went above and beyond to help us with parking our trailer and assisting us with a late return! Words cannot express how their generosity turned a bad day into what turned out to be a great trip! We could not have done it without these friendly folks at U-Haul Moving and Storage of Lubbock on 34th! Thank you again!!
The staff was very friendly and helpful. The gentlemen that helped me return the vehicle was very knowledgeable and respectful. I was taken aback by the fact that my $19.99, less than two hour F150 rental, ended up costing me $54.00. Very confusing and frustrating. I think I will shop around next time first.
Make sure customer has full knowledge of all DAILY charges. Will not recommend.
Richard "Coach" was very helpful, along with Simon, and the lady with tattoos. I can't remember her name, but she was a psychology major. Give them a raise already!
Very quick service was pleased. Would advise more storage photos to view online.
Very quick service. Returning equipment was very easy.
Y'all did an excellent job and was having trouble with lighting on trailer and kept blowing my fuses but y'all figured out the problem and got it fixed really quick .... We were very surprised and impressed on the professionalism Thank you.
The staff here is excellent. They really went above and beyond to make sure I walked away with what I needed. However, at a global level, their support system needs to do a better job of equipping them with the necessary tools for the job. If it weren't for their customer service at the store this would have been a terrible experience due to lack of equipment and poor logistics.
The tow trailer ruined my bumper and couldn't fit my car but they were unable to refund me for the hour I had the trailor and truck to try.
Quick, simple and very convenient! Thanks for helping with our moving needs!
nothing everything was perfect
This location is great! However, online reservation of pick-up location was initially altered to a different location with no available staff to assist with loading vehicle, attaching trailer, etc. Also, suggested truck size based in bedrooms was WAY too SMALL!
Had to keep the truck an extra day, called the store and told them, no problem at all. Did the after hrs drop, and received an email next morning with a summary of all my charges. Fast, simple and easy. Will do business again.
Lower prices would be beneficial. Also accepting ARP for older citizens as a discount.
Returned trailer at 8:15 am. Office was not open, however I could see 3 or 4 employees visiting with each other. Didn't think it would be too much to ask to open door and receive the trailer back.
Make prices a little lower
Not a thing!! It was overall a great experience.
My husband pick the item up, and I brought it back. Our experience was excellent and the employee that check the item back in for me was pleasant and funny. Made a great start to a very busy day for me. Thanks
Discount using truck over 2 days.
Provided me with a car hauler that was inadequate for vehicle that was being towed. And improperly represented telephone number causing problems on the returning side of the rental.
The inside of the truck and outside could have been clean better, but other than that it was ok.
Quick, came out to me nice easy and FAST
The staff was very friendly. I was assisted by Assistant MGR, Gary Eubanks who is kind, courteous and knowledgeable.
The check-in of my trailer was very quick & friendly.
I talked to a Virgina at the help desk line the morning of- and she was extremely rude. Had we not already spent money on movers and made plans to move that day- I would have canceled the truck and took our business elsewhere.
Truck battery died. Had to wait a full day to get another car to charge it. The locking mechanism on the back was hard to close and latch and the steering was off balance. Horrible experience
Have your employee clarify the time back or you get a 92$ late fee! Not pointed out on contract was verbally to return Monday did not specify time coat me 92$ will not use uhaul again!
I would recommend this facility due to the GM and staff. Not only have they earned my business and trust, but my utmost respect. Thank you.
Gentleman that assisted me was super nice.
the people were helpful. it took too long to get the truck on sat. morning. everything else was good.
Windows, inside and out, need to be clean. This would give the customer a better experience with your equipment. First impressions are important.
I do not like the idea that I was charge extra for paying with cash. I reserved my trailer with a credit card, payed cash when I picked it up and was charged another $5.00 when I brought it back on sunday. what's up with that.
The crew was extremely helpful and accommodating ..
Excellent service, excellent staff, well maintained truck,and a refund to boot. We will use and recommend this store again.
I was disappointed that the cab of the truck was not cleaned and windshield was dirty.
Had to wait after getting the contract and then the fuel was not correct as on the contract and had no dolly when I arrived at my location. It was a rainy day when I got ready to leave(truck loaded) and the wipers streaked. If I rent from uhaul again I will take my time checking out the equipment. There was not enough people at the counter to help the costumes. I also told the counter person that the milage the allowed was not enough she said that was I would get.
Have things ready. I had to ask for the truck to be brought around several times. After they said it would be brought around now. Afterwards no one seemed to know about bringing it around to me. Was not impressed with this place.
maybe some additional sales help..but overall very good experience..
The only suggestion I would have is to maybe give a few pointers on driving the uhaul. For example: always put the parking break on when parked, or when to turn off the haul/tow button.
Make sure there is enough help. There was only one employee that could help us on the computer. Customer Service was great setting up the reservation. But the wait to pick up the truck was very long.
Left my iphone in uhaul vehicle and they returned it to me, excellent service best uhaul ive ever used
Just remain courteous and helpful.
Best uhaul service ever!!!!!
The staff at this location, was knowledgable and helpful!
There seemed to be more than enough people working at this location as i had counted over 7 walk by the customer in front of me and I while we waited in line for over 20 minutes. One clerk at the counter who was one of the friendliest people I have ever met. Once I finished my paper work I was told to go outside and someone would hook up my trailer. When I got to where I was supposed to get hooked up the employee had the wrong trailer pulled out and then instructed me to go back inside and redo my paperwork because it was ran incorrectly. I completed that processes again, went back outside and once everything was hooked up still could not leave as the lights did not work. almost and hour and a half later the manager finally came out and replaced a fuse and i was finally on my way.
Upon returning the trailer, I went to the counter waited again as multiple employees walked by but only one was at the counter and was finally greeted by someone from behind me that said for anyone just dropping off to follow him outside. I was second in line at this point and once out side he quickly realized that the first customer he was dealing with needed some paperwork so they both went back in, i waited outside for 20 mins before I went back inside to find him and found out that he had went HOME. The manager was at the counter this time (Same guy who saved me the first time) and he took my paperwork and told me to go outside and theyd unhook me. As I am waiting to get unhooked (my truck is first in the long line) the employee comes out side and goes to a car in the middle of the line and starts helping that customer put a car on a trailer. I could not wait anymore. I unhooked the trailer myself and left it where it was in line to be returned. The only positive was the manager, the crazy friendly counter person in the morning (became aggravating quickly if you were having a bad day) and the fact thats its all over now.
The trailer came unhitched and almost caused an accident. The trailer was hitched to uhaul truck by employee. Had to wait three hours for help that never arrived. Over charged on truck horrible expirence.
It was horrible you over charged me in the truck I rented too I want some one to call me 806 220-5882
Not enought options fro drop off location in the area. Was quite a drive from us and they were extremely busy, seemed overwhelmed.
Front desk worker named Gary was absolutely excellent. 99 cents a mile for in town moving however is absolutely ridiculous. What happened to in town mileage allowed? Customer service was at a high level but in the future I will consider options other than Uhaul before paying 99 cents a mile from the moment I leave the lot.
Nothing, very professional as always
Everything was great..personnel and equipment.
Even express check-in was slow.
Equipment was in great shape!
Veryy efficient on check out and check in. I iused this location twice within a month.
I believe if a person rents vehicles, trailers, or other rental equipment after the fifth time year we should receive a gift like a t-shirt, soft cap, key ring or something for us customers cause most of us return cause of the quality and expertise in UHAUL.
The lady that took care of me at the counter was very nice, made small talk. that is always nice.
The guys at the desk were super busy and they remaind calm, professional, and were still very helpful and gave attention to everyone!
Keep up the good work. Good Job
Customer service was excellent. I have to thank Eric for taking the time to make sure I had the right hitch. Also for taking the time to install it on my truck. He was very polite. The other workers were very friendly and were attending to customers as fast as they could for being so busy. Thank you guys for your help!
Gary was excellent! We has a couple minor issues and he cleared them up without hesitation. Highly recommend his location to anyone.
Your staff was friendly and professional. The only change would be a faster check-in process.
Service was a little slow.
I was given a different tow dolly from the one shown on my paperwork and did not realize it until I was about to drop it off. The drop off location employee was made aware of this error and said he would take care of it. Two days later, I was charged a two day late drop off fee from the location near Houston where the tow dolly on my paperwork was dropped off, so clearly the error was not taken care of. I had to deal with this situation in person at the Lubbock location. I waited about 40 minutes for the manager to take care of the situation. I would recommend the location because it is full-service and the employees are very polite, but more care needs to be given to ensure that vehicle numbers and paperwork match.
Smooth, easy transition. Staff was awesome!
People there were awsome at 34 and q ave here in lubbock tx and they worked haed to help us secure our stuff. And they made sure we got what we need loved the people there. Awesome job.
Once it got all done it worked fine. I was new to the towing experience and didn't know what all I needed. It cost additional money and almost cost me being able to use. When reservations both hitch and trailer rental were set up, the customer service rep and installer didn't mention anything about the ball to slide to the hitch nor did they let me know my lighting was not acceptable for hook up...I believed it was. The hitch was installed two weeks prior so there was ample time to flag a beginner and these were not screened upon reservation.
First of all, I forgot to write down/print the info of where to drop off the trailer. When I went to pull up the account, it had directions. I pulled up the directions and it directed me to a location that was not the location of the U-Haul place. Then we had to try to find a U-Haul drop off place. We looked up on the U-Haul website for a place in Lubbock. Ended up at a place that does not accept drop-offs. They gave us a place that did accept drop-offs. By the time we got there, it had been over an hour, we were tired and grumpy. The final destination was great, but the journey was not so great.
I hated the idea we couldn't go any faster then 55 miles so disappointed
Manager needs to be more customer service oriented. Employee assisting was extremely helpful and with a great attitude.
Troy Bolton provided exceptional service and was very courteous going above and beyond to assist us in any way possible. The counter representative was also very courteous, and professional
Displays and amount of stock are not appealing to the eye. All though it is clean it looks packed in.
17 foot truck I rented: radio did not work, dusty inside, no cruise control, which may be standard.
They were there a few minutes after closing & helped me offload the trailer
The representative that I worked with at this location was excellent. He was very busy as they were understaffed at the time we came in but he greeted me with kindness, handled everything efficiently, and did a great job promoting the brand and the store. Great experience
This is one top notch location! Most of your people are like the blind leading the blind not this one. Betty, Meagan, Zach, Richard, Gary, Tyler, and all go beyond the call of duty !
I don`t remember the name of the young man who helped us with a storage unit, but he was EXCEPTIONALLY gracious. If you can ascertain his name from your records, please give him a gold star!
Zachariah is the young man who helped me and he is very professional and courteous. He represents your company in the highest professional manner Ive ever seen. He deserves a bonus or raise!
From checking the trailer and truck out to returning it and having the storage room they were very professional and extremely friendly
Very friendly and helpful staff.
I could never get anyone at the facility to answer the phone and would always get transferred elsewhere to someone who couldn`t help me. That being said, the manger, Larry, is AWESOME!
Not enough room to explain the mess up that happened after we rented a truck for 3 hours and returned it! Terrible!
The general manager, Larry Bass, was beyond nice and helpful. I really do appreciate him and his staff.
i was a little disappointed at the storage size, it wasn`t what i thought it would be for the price,i thought it would be bigger
I was assisted by Greg or Gary at your facility and he was a real pleasure to work with. He was knowledgeable and very friendly. He is an asset to your company.
Great friendly professional employes
Staff was very friendly, but I would suggest another place to do business with. To much to list with a 200 character limit.
The staff was extremely helpful.
Larry Bass was amazing and very helpful.
The people were very knowledgeable and helpful not only on the phone but in person as well. Although they were busy, they took time to walk me through and show me the storage units to help me decide.
Friendly great employees at this uhaul
I always choose U-Haul! : their the best so helpful.
Place was great staff was awesome they took good care of me an my needs lot better service than in Dallas
The gentleman who assisted me was a perfect example of a great employee. He provided excellent customer service and wish all people were just like him.
They were very helpful and courteous
Uhaul was a great experience, the staff was great, and they worked well with our things, and with payments :
There was a hold up on paperwork for a week and I wasn`t notified until the end of a week. Got my stuff a week late because of Uhaul negligence. Also, $500 worth of stuff broke.
The staff was wonderful but a little overworked
I had to wait in line several times for quite awhile
Facility was well maintained very clean and appeared very secure, wouldn`t hesitate to use again.
Everyone was wonderful, outstanding customer service !
Great job everyone !
I was very impressed with smooth transition of this transaction, starting from my very first inquiry... I would recommend U-Haul anytime... Thanks for such great service...
Great location for moving out for college students.
I had a good experience. Everyone there seemed to give their utmost care and respect to our needs.I`m completely satisfied.
The boxes are larger than you imagine, and easy to pack and unpack. The staff is friendly.
Friendly staff and moving everything in and out was managable.
Great service at the Lubbock location.
It was a quick and easy move out process .
Usually busy. Customers are treated fairly and with respect.
The staff was very helpful and accommodating. I was happy I selected this location.
I wasted days on the phone with UHaul, where staff continuously gave me wrong answers. Due to UHaul`s lack of organization, movers I hired weren`t able to do their job, costing me more $.
Only problem was number of access points. Multiple doors and combination lock was too much like Get Smart for me to continue storing work materials there.
Horrible! Poorly trained staff with pitiful knowledge.Box SENT 6 days AFTER scheduled arrival.What was written off as a key stroke error was a foul up from the start that they didn`t know how to fix.
the staff was knowledgable and extremely helpful when I needed a larger area.
Great staff. Very friendly and helpful.
Best storage experience I have ever had!
My experience was very pleasant.
The website is hard to navigate. Make it easier on the customer.
Friendly staff. Units were easily accessible and clean. I recommend others use this facility.
Everything turned out great.
The service at this facility from checking in, to making sure I had the right size storage space for my load, to the easy access for unloading and finally for the truck drop off was first rate!
Great staff. Very helpful and attentive.
the dual u-box trailer ramp needs to be redone, I twisted my knee and almost fell twice wile unloading heavy items like a washer and dryer, a lawn tractor, and the medium uhaul boxes
The service was excellent. Employee`s were very nice and professional.
Everyone was so great to me i never worried about my unit even in bad weather they were a great staff with weather updates
Deliberately got charged a $15 late fee when you had my CC to process yet i got charged.....
Rented unit and wall between my unit and the adjoining unit fell down when starting to load! Walls were thin drywall held up with small screws. Cancelled contract and found a superior business.
I only needed the facility for a short time but it was convenient and the people at this facility are always friendly and a great help.
New manager - EXCELLENT! Jeremiah Bulls was terrible!!
Very helpful staff. Very kind and courteous.
There was debris on the grounds and made it look unappealing. The staff was overall not customer friendly. Trying to contact the office directly was frustrating.
Very convenient location to me lots of services. Hallway lights didn`t work well at first, and combo lock was difficult to set up. After that, smooth sailing.
Good. Keep up the friendly service and greetings. The people working there earnestly seem to care about the customers.
the employes at this u-haul were great.
the employes at this u-haul were great.
I liked the location of the unit. I had easy access and was able to have extended hours for a small fee. The staff was very helpful and I would gladly return in the future.
I was annoyed that you required 2 references to rent a storage unit. After all, you have my stuff not the other way around.
THE STAFF WAS VERY HELPFUL AND FRIENDLY!!! THANK YOU
the storage unit that i used had a broken door and was hard to open and close. The floor of the storage unit also smelled like cat urine and had a dark sticky stain on the concrete floor.
Colleen was just the most helpful person there. before I even walked in the door she was there to offer her help. She knew exactly what i needed before I did. I would marry her if I could
The staff was extremly helpful with my storage needs and helped me find the best unit to meet my needs. I will be using this facility in the spring. THank you.
EXCELLENT customer service. Will recommend this facility in a heartbeat.
Very easy process - very clean and well organized staff.
Excellant service by this U-haul location. They were all great. Thanks.
thank you guys so much especially the staff in Lubbock, East LA, and Altadena!
Eubanks extremely helpful.
Average store, prices alittle to high for the service you get.
It was an older facility but was in very good condition. The employees were helpful and knowledgable.
Great service-great people-very professionl,.js
Gentleman who helped us was excellent. Great service!
Transaction was easy and fast from beginning to end.
Very thorough and professional. Excellent service.
I would rate excellent but there were roaches in all our things.
Your staff was very friendly especially Jacob
My experience was horrible. The staff lied to my face, over charged me, kept me waiting several times. This was a HORRIBLE experience. I will try to avoid Uhaul for the rest of my life.
gary went out of his way to help when i went therento clean up thank you very much
Staff at the facility were very helpful, responsive and answered my questions. Telephone assistance at 800 phone line was not as helpful.
I feel i got ripped of for the fact i didnt get any type of refund when i moved out about two weeks from when i paid my month was up.
only complaint that I have is that when I made the reservations I was quoted a specific rate and when I got there the rate was almost doubled! I do not think that it right to do the customers that way
An employee told me to get 1 uBox. My things barely fit into two. I was told uBox would be cheaper. Wrong! I was lied to multiple times about prices and everything!! Unacceptable.
My storage rental rate was more than was given at the time of my reservation. I would have like notification that the rate was being raised when it happened.
Courteous attentive staff, remember my name greet me accordingly,excellent price value, convienently located
Felt like the contents of the unit was secure and the staff was very helpful.
Great staff and management! Always helpful and friendly. Jeremiah definitely does a great job! Thank you. The only negative is prices. My rental went from $39 to $50 a month.
U box was great, but it took us about an hour and a half to do paperwork and actually get the box picking it up at the store
Upon emptying my facility, I discovered a box of books and magazines infested with termites. I phoned the claims department and am waiting contact from them.
I appreciate the workers there,..very helpful and polite,.js
The staff was very helpful and the location is perfect for all my needs.
Extremely clean and the customer service is excellent! Above beyond!
thank you for taking such good care of our things. We had a great experience and will use y`all again if we need!!!
The exterior door security seems to need some maintenance.
U-Haul was a good experience. They were very helpful when our unit had water damage. I would use them again.
Great staff, but some of our furniture had water damage. I know there is a plan for repairs and thus I gave the facility a good rating. However, in its present condition, it should be rated poor.
I was told before I paid my rent on 12-25-11 that if I paid the rent and checked out a few days later they would pro-rate and return. I was lied to because they would not pro-rate and return the rent.
Good service, friendly staff.
Door to unit was not secure. Was not happy with service.
Young man who helped us Jacob, I believe was very friendly, very helpful. EXCELLENT customer service - kudos to y`all!
Ended our services on the Nov.19th, which was 7 day from the November charge. Uhaul would not give any type of refund or partial refund for the rest of the month.
Ended our services on the Nov.19th, which was 7 day from the November charge. Uhaul would not give any type of refund or partial refund for the rest of the month.
It was OK. The people were friendly and helpful and I felt things were secure there. The facility is rather old and a little run down, however.
The staff was very friendly and will use u-haul again.
I have used H-Haul for storageand moving rentals at various times in the past few years and have never had a bad experience.
My only complaint is that they do not answer the phones very often.
I was charged a late fee! I called your office several times and could not get this resolved. The late fee should have been removed!
Zack was incredibly helpful, friendly, and efficient. I`ve used U-Haul Storage for a few years now, and every time Zack makes the experience a great one. He is truly a top notch employee!
Very helpful staff. Will try to make your exprience as convenient as possible
I was very impress with Zack he has great people and customer service skill however,on the other note Gary has no people or customer service skills he needs retraining
Jeramiah was great. Zak was helpful during a sressful TTU move in weekend
The two guys working on the morning of 7/17 were courteous and professional. Being a woman I really appreciate guys who treat me no different than they would treat a male customer.
Recently rented truck and told I had free month storage. Affirmed on phone when I reserved storage.But at facility was told it was last one so I had to pay. Was stuck with stuff and no option.
The people at this facility was most helpfull. I rented a truck and had no difficulties driving to Ca. I did this same trip in 2004. Both times all went smooth. Thank you for a pleasnt experience.
I loved it just Pack it with all your funiture lock it up and they will deliver the box to your new adress. This is the best way to go if you are moving way out of state
We needed short term storage for a Tech student and the U-Box was perfect. It was hard to reach your store by phone, but other than that, we were delighted!
excellant very nice people
The manager got us into a unit when they were at a scarcity due to TTU move out.
Very customer oriented staff. I would highly recommend this business.
Not Happy! Had to rent even with a free rental voucher for a Month! with one way truck rental!
Everyone was so helpful and understanding. We love you guys!
I had a wonderful experience working with the uhual crew in lubbock. They were great at costumer service, and handled a unresolved solution for me perfectly.great job!
Answered all questions and was clear in pricing.
So far I have had a pretty good experience with this U-Haul. The employees are very helpful, and I feel like my unit is nice and secure :
The U-Haul employees at 34th and Q have always done a good job for me. this is why I always go back to 34th and Q.
Piss poor,GM is a complete moron, a smughonest person! Believe me when I say I let others know.U need to fire him,the only reason he cont. to have customers is strictly his proximity to Texas Tech.
I`ve tried less expensive, bigger 4cheaper, so-on sheds... U-Haul is by far the best! The facilities are always clean. The temps are always perfect. The staff is always friendly. Highly recommend!
The guys where extremely helpful and even remembered me from previous use my only complaint was I called to upgrade my storage over the phone the lady put me on hold and never got back on the line
Very helpful by taking me on a tour into their available units before purchase. Also offered available discounts without provocation and explained everything.
Worst service ever. Cant even complain here without a 200 character limit! Never use, rent, or suggest to anyone ever.
Good service provided by the staff.
very helpful person whose name I did not get.
Everyone was very helpful.
The U-Haul Customer Service Representative was very professional, knowledgeable and helpful.
The man who helped me out was very nice and helpful.
U-haul truly went above my expectations. The storage space was well maintained, secure, and still a great bargain. The customer service was excellent, and I had no problems.
Honestly, my only complaint is the lack of elevators. It would be easier for larger/heavier items. Other than that, I am very happy with it all.
I was very pleased with the employees, they were always ready to assist. The storage units were kept up, I felt safe about leaving my belongings there. Thank you
I was charged for two months when I asked for one month. Refund will not be available until I close my storage?? Not professional.
The staff was attentive always helpful. The facility is immaculate. It is located really close to Texas Tech University. We will definitely recommend you to our friends and family.
Everyone at your facility was most respectful and helpful both at our move in and move out from the storage unit we had. I`m sure we`ll return next Summer for a repeat.
It was terrible and I will never be using this place again for anything. I will never use Uhaul or any of their products. The manager is rude.
Staff was very accomodating and professional-great first time experience with U-Haul!!!!
Service was great and employees very curtious. Also very knowledgeable about the business he was also training/assisting new hire. Will recommend friends to go there. Thanks!
When I made the reservation on the phone, the room could have been finalized at the same time, saving time for me, the movers and your time. Gary.
I was helped quickly and had every question answered.
Very friendly and accomodating at this facility but Soooooo busy..long lines of waiting very annoying.
I have used several U-Haul locations. The customer service at your location surpases many other Lubbock businesses.Thank you for your professional service. Sincerely,Dale Scott 806-543-4839
you gave my stuff to someone that never gave it back and had no right to get it out
I had paid for a climate-controlled storage unit and on a couple of different trips to the unit to retrieve some of my belongings I noticed that the room was not climate-controlled.
hard to find the storage unit, they weren`t marked with numbers
Service representative was very efficient and courteous.
Service was prompt. Equipment was in perfect working order. Check in was a breeze.
All staff have been friendly and helpful, but Gary was very accomodating with a problem I had with my storage unit this month.
the guys there were very pleasant, nice,friendly, and helpful.
Their level of service was excellent they were very professional in assisting me with my needs.
We had a long wait to get everything done even when we had reservation.
I rented storage and a 14` truck over the weekend. All staff including manager Jeremiah, associates Zachariah and Bob were very curtious and prompt in service.
You all are amazingly helpful. This is the second year you have helped us with storing items between apartment moves. Thanks for your great service!
My experience with this U-Haul location was excellent. Everyone was very helpful and the equipment was in good condition.
The people working at Uhaul are very helpful and knowledgeable. I highly recommend using them for all storage purposes.
They were helpful and professional.
Everything went smoothly.
Your folks did a great job of helping me set up an account and obtain the right size temperature controlled unit. Thanks
I have too much to say for just 200 characters. I was very unsatisfied with my experience and moved out because of it. You have my contact info if u want more information.
My only complaint would be the length of time to get unit rented rent truck etc. when I`d already made prior arrangements over the phone including my credit card information.
I was very unhappy with my experience but my complaints require much more than 200 characters to explain.
Gary Eubanks was my sales associate and he was FANTASTIC! He answered all of my questions even ones I didn`t ask. I felt well taken care of.
The attendent was extremly patient and helpful.
We always had trouble getting the lock unlocked and the door open. The dust getting in was pretty bad, but that can`t be helped here in Lubbock.
Door had to be repaired before we were
able to use. Also could use more office personel.
Staff were very helpful.
Associate was very helpful and a joy to work with. Thank you
have not used the facility yet, only rented the unit so far, but it has been great so far
The U-Haul Lubbock location did excellent in respect to customer service. However, I found John Buller, U-Haul rep at Denton, to be very rude and unprofessional.
We had several problems with the unit.
I chose to rent on the spot because the staff was so friendly!
I rented a truck and was going to have to store my sons things,we saw the tag on the truck I called,the man was expecially helpful in getting our stuff into a unit,Great Job!
Friendly staff andgood prices
this is the second time i had issues with uhaual and will never use them again
The place is very busy, but the customer support was very nice, and made the experience worth while.
I received excellent service from the staff and the storage area was the size and price that I needed. I do plan to use your facility in the future.
Overall, I had a pretty good experience with using U-Haul Storage units. My only real complaint is the access hours. I don`t believe I was informed that I could purchase 24-hour access.
The lines to rent my unit and move out were very long. They need a LOT more staff on their busiest two weekends of the year. Two people to process paperwork is not nearly enough.
The storage units we rented were terrible. Had we seen the units we rented prior to renting we would not have rented them.
Wish the hours didn`t stop at 7p.m.
Outside front of the business was trashy- gate to the storage unit would not work- there was a lock on the storage unit so I had to walk back twice-took 45 minutes to get into my vacant storage unit.
I have had a great experience with u-haul on 34th Ave Q..The staff was very helpful and would help you with what ever you needed...I would recommend them to any one .
Leak in storage never fixed. Inconvenient times to get in storage. Was locked inside storage gate, when we arrived before closing, and employees knew we were there. Had to call 911 to get out.
The employees are ALWAYS friendly and helpful at this location. Thay are usually busy but they maintain their friendly service and do everything they can to make your wait short.
I would like to be able to change my password for my online account access, but I don`t see the option for it. This would be a nice convenience to have.
I was in several times that day and had a long wait each time. You can only access your stored itmes when the staff is working.
it was positive im glad all my things stayed safe and sound... thanks
Everyone was very helpful and communicative, going so far as to call a week before to let me know they would be particularly busy and to advice arriving early.
We did find the halls cramped and hard to maneuver through and around and the hall ceiling height was inadequate.
Everyone at this location was friendly and very helpful. Andrew was very personable and walked me through my rental even though they were busy. I would recommend this location to anyone that I knew!
Knowledge of employee was good.
service was good/staff helpful/the unit we rented was very clean.
Our trip was canceled. Your staff was exceptionally helpful! Thank you!
The facility is well kept and very reasonable. The staff very quickly called us with answers to a couple questions. Very pleased.