Customer Reviews for U-Haul Moving & Storage of Lubbock
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Lubbock
Trolley and other materials near the entrance door (May be a safety hazard)
Ryan Russell was extremely polite, professional and knowledgeable. The equipment was cracked, but not in a way that prevented use. At first I was concerned it would or that I would be charged for the damage. However, it all worked out in the end.
The guys there were great. Unhooked the trailer I rented, I told them about a problem and they helped me by giving me the information I needed and everything. They were all very kind and caring about the issue that I had. Great people and location overall. Clean, organized, and efficient, just the way I like businesses. I was in and out in about 30 minutes, but only because of the one issue. Great job all around!
Say more then your sorry.. Take responsibility for your equipment.
Staff was considerate and knowledgeable. Truck was a very rough ride; however, it was a truck and it was very windy.
More specific quotes was quoted one price came in a week later paid a couple 100 more.
Great customer service. Would recommend to anyone moving. Thanks for everything.
Tyler and Gary were both very helpful.
Make sure that additional rented materials are actually in the trailer
the price for commercial use of the 17ft truck is so expensive. I only pay roughly $150 for the same truck in budget company. They gave me 20% discount and 25 miles free. That's what you need to improve, the pricing.
Awsome people u got working there
YOU ALL DID AN EXCELLANT JOD. NO IMPROVEMENT NEEDED!!
One of the best and reasonable places for all your rental needs.
Fernandez was a very kind and knowledge employee.
Give him a raise!!!
If you need help with anything other than hooking up a trailer, you can count on them not even offering to help. Even if it's freezing outside.
U-Haul did a great job taking care of me. You take the customer service portion of your job very seriously. Thank you!
Staff was very friendly and helpful. Jerry
Truck was clean but inside floor could have been cleaner. There was some excess food and trash but was really clean for the most part.
Best uhaul location by far. Has everything you need for a move and very courteous staff.
How about cruise control in your turcks?
Truck rode and drove good.
Definitely would recomment.
Saw 50 you Uhauls between Texas and Iowa, 7 Penskey and 1 Budget. Keep up the good work.
Location at first tried to tell me I had specified the wrong equipment and did not want to refund money or cancel, so they gave me equipment they claimed some one else had rented and was supposed to pick up at the same time I was picking mine up, Felt they were trying to get me to upgrade.
Friendly staff, got us taken care of quickly.
Had good service every time I have used this location
I've rented a Uhaul moving truck twice from this location. Both of my experiences were totally different. When renting the first time I had no issues with my reservation and was able to complete my job stress free. When renting the second time I scheduled 4 weeks in advance for a large truck but when the time came to move my reservation was not honored causing me stress and worry about whether I would be able to move using the large truck. I believe a reservation should be honored no matter what.
I was most impressed by the ease and speed of the return process.
Have used this location several times and have loved them every time!
Was told that our storage unit would be cleaned out when we returned with our furniture to store, but it was not.
Car hauler ramp kept coming out during my 6 hour drive had to stop multiple times and the tire straps did not stay on!!! People at the 34th street Lubbock Texas location RUDE during my pick up
I was not happy that I had to purchase a ball for my hitch and a lighting adaptor. Those should be available for rent because I will not use them again. Just got nickeled and dimed to death.
I don't understand why I bothered with the on-line request as all the inifo I had to give at my arrival to rent the truck. The truck was dirty inside and out. The windshield wipers were worn out. The high beams didn't work. The drivers door didn't seal correctly.
Zach the manager was great. He took care of things himself and we were extremely pleased. I would recommend others to go to this location because of the service we received.
Excellent customer service and everyone working had a positive attitude. While I was waiting there was a customer upset and Gary the manager did an excellent job keeping a smile on his face and providing excellent customer service even though the customer was very rude. Very pleasant trip to this location on 34th and Q, will recommend to others most definitely.
Why bother with a reservation? This location was fine - clean, courteous & helpful. TRAFFIC & RESERVATION however leave a lot to be desired! I reserved a 10' truck well in advance to be picked up in another city for a one way return to my hometown. They called the day prior to my departure to the pickup location (by special arrangement) and told me there would be NO TRUCKS available to pickup within 100 miles. They could only offer me a much larger (more difficult to drive & worse mpg) for the same price with added allowed milage. Travel plans that had already been changed for both myself & my transport provider to accommodate the reservation had to be altered again and my fuel bill more than doubled my budget. I am not happy!! This was much more than a minor glitch!
Fast and efficient. Appreciated the friendly service. Thanks.
Being that it was Sunday morning opening time and the the truck had just been returned by the previous renter, there was no opportunity to wash the muddy exterior and the nasty interior.
I ordered a 26' truck a week and two days in advance and when I went to pick it up the truck was not driveable and was replaced with a 24'. You would think the store would have had the truck ready in advance.
I was extremely disappointed because we made reservations online and we're sent to a certain location for pickup but when we got there we were told that they had no truck for us.After making a phone call we were sent to a different location further away than we wanted to go.We were also told that the only way they could let us have this truck was if we would return it back in a few hours. We felt rushed but we had no choice and took it anyways. Luckily my wife and I were able to load and unload our furniture we had bought that morning in the allotted time but I would not rent from u haul again unless compensated in a future move.
My problem was not this location or its employees, all of whom were nice and helpful, it was with the service itself. I called U-haul to book over the phone and was told it would be a 24hr rental. I told the lady on the phone I would have it back by the end of the day. When I picked up, I was told that I must have it back by 3pm because somebody else needed it. The gentleman at the store was nice enough to extend that somewhat, but he couldn't allow me to bring it back much later. It was important to have the adfitional time, which i made appatent over the phone. My wife has MS and wouldn't be able to help move so I knew I would have to rely on friends and had to work around their schedule. As it turned out, the time pressure prevented us from moving critical pieces of furniture and I had to return the unit prior to completing the move. My experience is horrible, I've used U-Haul in the past but never again, nor would I ever recommend U-Haul to anyone again.
The guys were very helpful with hooking up my auto transport and helping me load the vehicle onto the trailer.
Now there is a well oiled machine at work!
100% BETTER THAN THE SERVICE AT THE SPEEDWAY STORAGE IN CHEYENNE WY. ASK FOR 7 DAYS STORAGE GOT CHARGED 31.00 AND 80.00 AGAIN THE 1ST. WHEN I MOVED OUT. SICK WY. DON`T GO TO SPEEDWAY.
You very good fast in and fast out no problems
Our cargo van was new, easy to drive, and comfortable for a woman to drive. I was there at opening Sunday morning, and the van was accessible, but mudding inside and out. I'm guessing it was rented out until closing Saturday night with no time to wash it before our early arrival. If I had to do it over again, I still would take it as it was!! Great new, but muddy truck! I hope to rent it again for another event later this month.
The service was exceptional. The personal service was very appreciated.
The cab of the truck was dirty and smelled of smoke. The truck itself needed an oil change and an alignment. Overall the experience was horrible and I don't want to use UHaul ever again.
These guys were very good!!
Tyler assisted us and he was great!!!
The next morning before our trip the tire was low and had only 15lbs. in it. I put the 35lbs. of air in it before we started on the road
The right tire had only 15lbs. in it the next morning. I put 35lbs. of air in it before the trip.
Dropped truck off after hours
Wow! What great service! Did not even have to get out of my car as they boys took care of it all and very quickly! Thank you!
The staff made a very stressful situation bearable.
They were great!!
The young man that help me was very nice and helpful
The customer service was great
I reserved the 26 ft truck and the tires were out of balance the amount of fuel was wrong the truck was so noisy as the drivers door had been torqued and thus the wind noise was terrible, I had reserved a furniture dolly, and then there wasn't one available which cost me almost two hrs of load time, very disappointing, as I had 6 guys waiting to load the truck, but couldn't because I didn't have access to a dolly, I was told I would have it at a discount after having to drive several miles , but that didn't happen either, I could have understood somewhat if it was an in-town move, but knowing this move was over 1500 miles, obviously not too concerned about customer having trouble in a winter move ,which cost me a day of moving time because of icing conditions that occured south of Dallas, very disconcerting about u-haul as we as a company use u-haul quite consistently, but now certainly need to be unnecessarily wary of customer concerns and reserving equipment which means nothing, apparently
I have no problem with the equipment getting checked for damages, but checking the lights is a little to much.
It would be helpful to know ahead of time that this location did not have the supplies that I requested. I did not know this until I arrived to pick up the trailer and pads and dollies. Since they had none of the supplies, I had to go to another Uhaul location to get them. The people at this location were most helpful in finding a location that had the supplies, but it added to an already stressful situation in the midst of a snow and ice storm.
Service was excellent I had delt with two guys one from receiving the truck and one when dropping it back off. My rate to use the truck was very pleasing I was shocked. I would recommend U-Haul to anyone I come in contact with and let them know how easy and fast to rent a U-Haul. Costumer service was great they didn't even mind to charge me for the extra hours I had to ask for.
You need to provide more personnel that can install a hitch. I waited four hours to have a hitch installed on my SUV. There was only one qualified person there when I showed up for my appointment. This person was doing three things at once and the other employees just stood around and did nothing.
Guy at customer service counter was great professional and great to deal with guy who loaded car dolly not so great son I put average due to him
Everything was spot on. Gary (don't remember last name) was extremely helpful and polite. I had to change my order after examining the size of the trailer in person to another one and with the help of Gary things went very smoothly.
The truck could have been better.
I left a crate of Jordan basketball shorts that I stuck behind the seat in the can. I realized that I did once I unpacked. Two days went by and I went back and was told nothing was left. That is over 500 dollars worth of basketball shorts. I am certain they were left and to be told they were not found is not easy to accept. My fault clearly I left them but it's funny that something like these shorts doesn't get found. I am pretty sure if it was some kitchen ware I would have been able to get theat back. No it's not uhauks fault I left them it's mine. I won't ever rent from uhauk again and I will not tell friends to leave anything accidentally in the truck they rent
The staff was very friendly. I was assisted by Assistant MGR, Gary Eubanks who is kind, courteous and knowledgeable.
I would recommend this facility due to the GM and staff. Not only have they earned my business and trust, but my utmost respect. Thank you.
People there were awsome at 34 and q ave here in lubbock tx and they worked haed to help us secure our stuff. And they made sure we got what we need loved the people there. Awesome job.
This is one top notch location! Most of your people are like the blind leading the blind not this one. Betty, Meagan, Zach, Richard, Gary, Tyler, and all go beyond the call of duty !
I don`t remember the name of the young man who helped us with a storage unit, but he was EXCEPTIONALLY gracious. If you can ascertain his name from your records, please give him a gold star!
Zachariah is the young man who helped me and he is very professional and courteous. He represents your company in the highest professional manner Ive ever seen. He deserves a bonus or raise!
From checking the trailer and truck out to returning it and having the storage room they were very professional and extremely friendly
Very friendly and helpful staff.
I could never get anyone at the facility to answer the phone and would always get transferred elsewhere to someone who couldn`t help me. That being said, the manger, Larry, is AWESOME!
Not enough room to explain the mess up that happened after we rented a truck for 3 hours and returned it! Terrible!
The general manager, Larry Bass, was beyond nice and helpful. I really do appreciate him and his staff.
i was a little disappointed at the storage size, it wasn`t what i thought it would be for the price,i thought it would be bigger
I was assisted by Greg or Gary at your facility and he was a real pleasure to work with. He was knowledgeable and very friendly. He is an asset to your company.
Great friendly professional employes
Staff was very friendly, but I would suggest another place to do business with. To much to list with a 200 character limit.
The staff was extremely helpful.
Larry Bass was amazing and very helpful.
The people were very knowledgeable and helpful not only on the phone but in person as well. Although they were busy, they took time to walk me through and show me the storage units to help me decide.
Friendly great employees at this uhaul
I always choose U-Haul! : their the best so helpful.
Place was great staff was awesome they took good care of me an my needs lot better service than in Dallas
The gentleman who assisted me was a perfect example of a great employee. He provided excellent customer service and wish all people were just like him.
They were very helpful and courteous
Uhaul was a great experience, the staff was great, and they worked well with our things, and with payments :
There was a hold up on paperwork for a week and I wasn`t notified until the end of a week. Got my stuff a week late because of Uhaul negligence. Also, $500 worth of stuff broke.
The staff was wonderful but a little overworked
I had to wait in line several times for quite awhile
Facility was well maintained very clean and appeared very secure, wouldn`t hesitate to use again.
Everyone was wonderful, outstanding customer service !
Great job everyone !
I was very impressed with smooth transition of this transaction, starting from my very first inquiry... I would recommend U-Haul anytime... Thanks for such great service...
Great location for moving out for college students.
I had a good experience. Everyone there seemed to give their utmost care and respect to our needs.I`m completely satisfied.
The boxes are larger than you imagine, and easy to pack and unpack. The staff is friendly.
Friendly staff and moving everything in and out was managable.
Great service at the Lubbock location.
It was a quick and easy move out process .
Usually busy. Customers are treated fairly and with respect.
The staff was very helpful and accommodating. I was happy I selected this location.
I wasted days on the phone with UHaul, where staff continuously gave me wrong answers. Due to UHaul`s lack of organization, movers I hired weren`t able to do their job, costing me more $.
Only problem was number of access points. Multiple doors and combination lock was too much like Get Smart for me to continue storing work materials there.
Horrible! Poorly trained staff with pitiful knowledge.Box SENT 6 days AFTER scheduled arrival.What was written off as a key stroke error was a foul up from the start that they didn`t know how to fix.
the staff was knowledgable and extremely helpful when I needed a larger area.
Great staff. Very friendly and helpful.
Best storage experience I have ever had!
My experience was very pleasant.
The website is hard to navigate. Make it easier on the customer.
Friendly staff. Units were easily accessible and clean. I recommend others use this facility.
Everything turned out great.
The service at this facility from checking in, to making sure I had the right size storage space for my load, to the easy access for unloading and finally for the truck drop off was first rate!
Great staff. Very helpful and attentive.
the dual u-box trailer ramp needs to be redone, I twisted my knee and almost fell twice wile unloading heavy items like a washer and dryer, a lawn tractor, and the medium uhaul boxes
The service was excellent. Employee`s were very nice and professional.
Everyone was so great to me i never worried about my unit even in bad weather they were a great staff with weather updates
Deliberately got charged a $15 late fee when you had my CC to process yet i got charged.....
Rented unit and wall between my unit and the adjoining unit fell down when starting to load! Walls were thin drywall held up with small screws. Cancelled contract and found a superior business.
I only needed the facility for a short time but it was convenient and the people at this facility are always friendly and a great help.
New manager - EXCELLENT! Jeremiah Bulls was terrible!!
Very helpful staff. Very kind and courteous.
There was debris on the grounds and made it look unappealing. The staff was overall not customer friendly. Trying to contact the office directly was frustrating.
Very convenient location to me lots of services. Hallway lights didn`t work well at first, and combo lock was difficult to set up. After that, smooth sailing.
Good. Keep up the friendly service and greetings. The people working there earnestly seem to care about the customers.
the employes at this u-haul were great.
the employes at this u-haul were great.
I liked the location of the unit. I had easy access and was able to have extended hours for a small fee. The staff was very helpful and I would gladly return in the future.
I was annoyed that you required 2 references to rent a storage unit. After all, you have my stuff not the other way around.
THE STAFF WAS VERY HELPFUL AND FRIENDLY!!! THANK YOU
the storage unit that i used had a broken door and was hard to open and close. The floor of the storage unit also smelled like cat urine and had a dark sticky stain on the concrete floor.
Colleen was just the most helpful person there. before I even walked in the door she was there to offer her help. She knew exactly what i needed before I did. I would marry her if I could
The staff was extremly helpful with my storage needs and helped me find the best unit to meet my needs. I will be using this facility in the spring. THank you.
EXCELLENT customer service. Will recommend this facility in a heartbeat.
Very easy process - very clean and well organized staff.
Excellant service by this U-haul location. They were all great. Thanks.
thank you guys so much especially the staff in Lubbock, East LA, and Altadena!
Eubanks extremely helpful.
Average store, prices alittle to high for the service you get.
It was an older facility but was in very good condition. The employees were helpful and knowledgable.
Great service-great people-very professionl,.js
Gentleman who helped us was excellent. Great service!
Transaction was easy and fast from beginning to end.
Very thorough and professional. Excellent service.
I would rate excellent but there were roaches in all our things.
Your staff was very friendly especially Jacob
My experience was horrible. The staff lied to my face, over charged me, kept me waiting several times. This was a HORRIBLE experience. I will try to avoid Uhaul for the rest of my life.
gary went out of his way to help when i went therento clean up thank you very much
Staff at the facility were very helpful, responsive and answered my questions. Telephone assistance at 800 phone line was not as helpful.
I feel i got ripped of for the fact i didnt get any type of refund when i moved out about two weeks from when i paid my month was up.
only complaint that I have is that when I made the reservations I was quoted a specific rate and when I got there the rate was almost doubled! I do not think that it right to do the customers that way
An employee told me to get 1 uBox. My things barely fit into two. I was told uBox would be cheaper. Wrong! I was lied to multiple times about prices and everything!! Unacceptable.
My storage rental rate was more than was given at the time of my reservation. I would have like notification that the rate was being raised when it happened.
Courteous attentive staff, remember my name greet me accordingly,excellent price value, convienently located
Felt like the contents of the unit was secure and the staff was very helpful.
Great staff and management! Always helpful and friendly. Jeremiah definitely does a great job! Thank you. The only negative is prices. My rental went from $39 to $50 a month.
U box was great, but it took us about an hour and a half to do paperwork and actually get the box picking it up at the store
Upon emptying my facility, I discovered a box of books and magazines infested with termites. I phoned the claims department and am waiting contact from them.
I appreciate the workers there,..very helpful and polite,.js
The staff was very helpful and the location is perfect for all my needs.
Extremely clean and the customer service is excellent! Above beyond!
thank you for taking such good care of our things. We had a great experience and will use y`all again if we need!!!
The exterior door security seems to need some maintenance.
U-Haul was a good experience. They were very helpful when our unit had water damage. I would use them again.
Great staff, but some of our furniture had water damage. I know there is a plan for repairs and thus I gave the facility a good rating. However, in its present condition, it should be rated poor.
I was told before I paid my rent on 12-25-11 that if I paid the rent and checked out a few days later they would pro-rate and return. I was lied to because they would not pro-rate and return the rent.
Good service, friendly staff.
Door to unit was not secure. Was not happy with service.
Young man who helped us Jacob, I believe was very friendly, very helpful. EXCELLENT customer service - kudos to y`all!
Ended our services on the Nov.19th, which was 7 day from the November charge. Uhaul would not give any type of refund or partial refund for the rest of the month.
Ended our services on the Nov.19th, which was 7 day from the November charge. Uhaul would not give any type of refund or partial refund for the rest of the month.
It was OK. The people were friendly and helpful and I felt things were secure there. The facility is rather old and a little run down, however.
The staff was very friendly and will use u-haul again.
I have used H-Haul for storageand moving rentals at various times in the past few years and have never had a bad experience.
My only complaint is that they do not answer the phones very often.
I was charged a late fee! I called your office several times and could not get this resolved. The late fee should have been removed!
Zack was incredibly helpful, friendly, and efficient. I`ve used U-Haul Storage for a few years now, and every time Zack makes the experience a great one. He is truly a top notch employee!
Very helpful staff. Will try to make your exprience as convenient as possible
I was very impress with Zack he has great people and customer service skill however,on the other note Gary has no people or customer service skills he needs retraining
Jeramiah was great. Zak was helpful during a sressful TTU move in weekend
The two guys working on the morning of 7/17 were courteous and professional. Being a woman I really appreciate guys who treat me no different than they would treat a male customer.
Recently rented truck and told I had free month storage. Affirmed on phone when I reserved storage.But at facility was told it was last one so I had to pay. Was stuck with stuff and no option.
The people at this facility was most helpfull. I rented a truck and had no difficulties driving to Ca. I did this same trip in 2004. Both times all went smooth. Thank you for a pleasnt experience.
I loved it just Pack it with all your funiture lock it up and they will deliver the box to your new adress. This is the best way to go if you are moving way out of state
We needed short term storage for a Tech student and the U-Box was perfect. It was hard to reach your store by phone, but other than that, we were delighted!
excellant very nice people
The manager got us into a unit when they were at a scarcity due to TTU move out.
Very customer oriented staff. I would highly recommend this business.
Not Happy! Had to rent even with a free rental voucher for a Month! with one way truck rental!
Everyone was so helpful and understanding. We love you guys!
I had a wonderful experience working with the uhual crew in lubbock. They were great at costumer service, and handled a unresolved solution for me perfectly.great job!
Answered all questions and was clear in pricing.
So far I have had a pretty good experience with this U-Haul. The employees are very helpful, and I feel like my unit is nice and secure :
The U-Haul employees at 34th and Q have always done a good job for me. this is why I always go back to 34th and Q.
Piss poor,GM is a complete moron, a smughonest person! Believe me when I say I let others know.U need to fire him,the only reason he cont. to have customers is strictly his proximity to Texas Tech.
I`ve tried less expensive, bigger 4cheaper, so-on sheds... U-Haul is by far the best! The facilities are always clean. The temps are always perfect. The staff is always friendly. Highly recommend!
The guys where extremely helpful and even remembered me from previous use my only complaint was I called to upgrade my storage over the phone the lady put me on hold and never got back on the line
Very helpful by taking me on a tour into their available units before purchase. Also offered available discounts without provocation and explained everything.
Worst service ever. Cant even complain here without a 200 character limit! Never use, rent, or suggest to anyone ever.
Good service provided by the staff.
very helpful person whose name I did not get.
Everyone was very helpful.
The U-Haul Customer Service Representative was very professional, knowledgeable and helpful.
The man who helped me out was very nice and helpful.
U-haul truly went above my expectations. The storage space was well maintained, secure, and still a great bargain. The customer service was excellent, and I had no problems.
Honestly, my only complaint is the lack of elevators. It would be easier for larger/heavier items. Other than that, I am very happy with it all.
I was very pleased with the employees, they were always ready to assist. The storage units were kept up, I felt safe about leaving my belongings there. Thank you
I was charged for two months when I asked for one month. Refund will not be available until I close my storage?? Not professional.
The staff was attentive always helpful. The facility is immaculate. It is located really close to Texas Tech University. We will definitely recommend you to our friends and family.
Everyone at your facility was most respectful and helpful both at our move in and move out from the storage unit we had. I`m sure we`ll return next Summer for a repeat.
It was terrible and I will never be using this place again for anything. I will never use Uhaul or any of their products. The manager is rude.
Staff was very accomodating and professional-great first time experience with U-Haul!!!!
Service was great and employees very curtious. Also very knowledgeable about the business he was also training/assisting new hire. Will recommend friends to go there. Thanks!
When I made the reservation on the phone, the room could have been finalized at the same time, saving time for me, the movers and your time. Gary.
I was helped quickly and had every question answered.
Very friendly and accomodating at this facility but Soooooo busy..long lines of waiting very annoying.
I have used several U-Haul locations. The customer service at your location surpases many other Lubbock businesses.Thank you for your professional service. Sincerely,Dale Scott 806-543-4839
you gave my stuff to someone that never gave it back and had no right to get it out
I had paid for a climate-controlled storage unit and on a couple of different trips to the unit to retrieve some of my belongings I noticed that the room was not climate-controlled.
hard to find the storage unit, they weren`t marked with numbers
Service representative was very efficient and courteous.
Service was prompt. Equipment was in perfect working order. Check in was a breeze.
All staff have been friendly and helpful, but Gary was very accomodating with a problem I had with my storage unit this month.
the guys there were very pleasant, nice,friendly, and helpful.
Their level of service was excellent they were very professional in assisting me with my needs.
We had a long wait to get everything done even when we had reservation.
I rented storage and a 14` truck over the weekend. All staff including manager Jeremiah, associates Zachariah and Bob were very curtious and prompt in service.
You all are amazingly helpful. This is the second year you have helped us with storing items between apartment moves. Thanks for your great service!
My experience with this U-Haul location was excellent. Everyone was very helpful and the equipment was in good condition.
The people working at Uhaul are very helpful and knowledgeable. I highly recommend using them for all storage purposes.
They were helpful and professional.
Everything went smoothly.
Your folks did a great job of helping me set up an account and obtain the right size temperature controlled unit. Thanks
I have too much to say for just 200 characters. I was very unsatisfied with my experience and moved out because of it. You have my contact info if u want more information.
My only complaint would be the length of time to get unit rented rent truck etc. when I`d already made prior arrangements over the phone including my credit card information.
I was very unhappy with my experience but my complaints require much more than 200 characters to explain.
Gary Eubanks was my sales associate and he was FANTASTIC! He answered all of my questions even ones I didn`t ask. I felt well taken care of.
The attendent was extremly patient and helpful.
We always had trouble getting the lock unlocked and the door open. The dust getting in was pretty bad, but that can`t be helped here in Lubbock.
Door had to be repaired before we were
able to use. Also could use more office personel.
Staff were very helpful.
Associate was very helpful and a joy to work with. Thank you
have not used the facility yet, only rented the unit so far, but it has been great so far
The U-Haul Lubbock location did excellent in respect to customer service. However, I found John Buller, U-Haul rep at Denton, to be very rude and unprofessional.
We had several problems with the unit.
I chose to rent on the spot because the staff was so friendly!
I rented a truck and was going to have to store my sons things,we saw the tag on the truck I called,the man was expecially helpful in getting our stuff into a unit,Great Job!
Friendly staff andgood prices
this is the second time i had issues with uhaual and will never use them again
The place is very busy, but the customer support was very nice, and made the experience worth while.
I received excellent service from the staff and the storage area was the size and price that I needed. I do plan to use your facility in the future.
Overall, I had a pretty good experience with using U-Haul Storage units. My only real complaint is the access hours. I don`t believe I was informed that I could purchase 24-hour access.
The lines to rent my unit and move out were very long. They need a LOT more staff on their busiest two weekends of the year. Two people to process paperwork is not nearly enough.
The storage units we rented were terrible. Had we seen the units we rented prior to renting we would not have rented them.
Wish the hours didn`t stop at 7p.m.
Outside front of the business was trashy- gate to the storage unit would not work- there was a lock on the storage unit so I had to walk back twice-took 45 minutes to get into my vacant storage unit.
I have had a great experience with u-haul on 34th Ave Q..The staff was very helpful and would help you with what ever you needed...I would recommend them to any one .
Leak in storage never fixed. Inconvenient times to get in storage. Was locked inside storage gate, when we arrived before closing, and employees knew we were there. Had to call 911 to get out.
The employees are ALWAYS friendly and helpful at this location. Thay are usually busy but they maintain their friendly service and do everything they can to make your wait short.
I would like to be able to change my password for my online account access, but I don`t see the option for it. This would be a nice convenience to have.
I was in several times that day and had a long wait each time. You can only access your stored itmes when the staff is working.
it was positive im glad all my things stayed safe and sound... thanks
Everyone was very helpful and communicative, going so far as to call a week before to let me know they would be particularly busy and to advice arriving early.
We did find the halls cramped and hard to maneuver through and around and the hall ceiling height was inadequate.
Everyone at this location was friendly and very helpful. Andrew was very personable and walked me through my rental even though they were busy. I would recommend this location to anyone that I knew!
Knowledge of employee was good.
service was good/staff helpful/the unit we rented was very clean.
Our trip was canceled. Your staff was exceptionally helpful! Thank you!
The facility is well kept and very reasonable. The staff very quickly called us with answers to a couple questions. Very pleased.