Customer Reviews for U-Haul Moving & Storage of Lubbock
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Lubbock
Consider providing an incentive for early return of equipment rental.
The customer service people told me to drive back and pickup the car-tow-dolly after I had loaded my uhaul truck....this added more mileage to my allowed miles and I ended up going over my allowed mileage for the trip.
Love that I could drive up answer a few questions and be on my way WITHOUT having to go into the store!! Awesome job guys!
I've been using this location for six years now. Never been disappointed or let down! Excellent personnel!
Drop off was quick, technology and friendliness made it simple.
Everything went very well except I did not receive my refund. Would like to know when it will be back in my bank?
Everything was great. Nice equipment and very friendly and helpful.
Quick, efficient, and professional.
Make sure the basic dolly is a part of rental not separated, i have to rent the dolly also , at penske the dolly come with rental truck you guys need to think about it too.
No need to improve, customer service here was excellent.
reimbursement should be provided when items are removed prior to due date from the storage unit, which allows someone else to rent that unit
never been there/checked first answer average and the others not applicable because I could not submit review
Friendly, knowledgeable staff.
Keep doing what they do at this location!
Steven DiDonna should be commended for a job well done! Very friendly and helpful! More companies should have employees like him!
Give customers blanket when they request for it
Wash trucks more often , basically all trucks avaliable had not been washed .
I arrived at 6:59 AM to return the trailer and the staff was friendly and helpful. Very well lit lot.
Staff went above and beyond to help me with my rental
keep up the great services
Nothing...service was excellent!!!
I had to refuse the first trailer offered. The tires were almost bald. The second trailer was fine.
Very busy, too many people waiting too long. More staff was needed at every point...at the counters, helping people on the floor, the counter staff was also trying to check in or out trucks and trailers, pulling them away from the counter for extended periods. It was trying everybody's patience in waiting, who obviously had better things to do but stand in line.
This location is owned and operated by UHaul.
The experience was great!
They were ready to assist me when I arrived. They checked the lights, tires, trailer condition & disconnected the trailer within 15 minutes. Your employee ask if I had any problems & thanked me for my business!
The drop off location in Post Texas has been out of business for 5 months. I spent about 30 extra dollars in gas driving back from post to Lubbock.
Personnel is awesome. They just need to keep up the good work
Billing process caused me to call and have charges reversed on my VISA, In the end was still overcharged
Everything was wonderful, until I got final bill from U-Haul. Steven, the counter rep at the pick-up point, asked me if two days were enough for rental. I said yes, but he said if I wanted an extra day there would be not charge. "It's free might as well take it, right"?, said Steven. After looking at my contract, I see that I was wrong. But the way it was verbalized to me was incorrect. Like I say everything else was perfect.
There seems to usually be at least a 10-minute wait at the front counter. But the employees are very polite and eager to help. The locker door is damaged, but they are getting it repaired right away. The Asst Mgr, Gary, went out of his way to be helpful to us.
just keep up the good work. may be have back up on desk when there is a line of people. so quicker service but overall great.
Patio employee was very serviceable and helpful.
On 8/13/15 my daughter and a friend picked up the trailer for loading that evening and an early departure from Lubbock the next morning. While loading we noticed that the right rear tire on the 6x12 trailer was unsafe for the 460 mile trip hot trip along I-20, and I decided to contact the trailer rental to replace the tire although the remaining three tires were also worn. No help at the U-Haul dealer. When I asked to replace the tire the asst. manager told me that someone had taken their jack. I offered my hydraulic jack and then he said that they had no tools and I offered my tire tool. Trailers were everywhere with the same size tires and no service available. He was polite and told me that a call to the roadside service was necessary to get a tire approved and put on, to that I replied that we were not on the roadside but still in Lubbock at the dealer. Three calls to roadside service and a nice man in Phoenix keep me holding while he found a tire dealer in Lubbock to give the service on the bad tire. Keep in mind we had a 7 1/2 to eight hour trip to make. The manager at McWhorter Truck service dealer was great. I believe his name was Mr. Buck. He got on the telephone to a service rep in Abilene, Texas and said that all four tires were to be replaced. Very Good. The Goodyear tire dealer worked quickly and we were finally on the road out of Lubbock about 11:30 AM. A few hours late but with new radial tires. The temperature was over 104 to 109 for much of the trip along the interstate hwy., then around Ft. Worth and Dallas area and we doubt that the worn bias ply tires would have made it. ---- My disappointment is with the very large U-dealer that did not have a jack, tire tools nor spare and apparently did not inspect the trailer before it was rented again. You all get the picture by now. We farm and ranch and understand about loaded trailers and what problems a worn out tire can cause, but many of the students and others rely on the trailer rental business to do the right thing. Yes, we have had new tires go flat or blow out but not often. 2-3 hours on the roadside waiting for someone to find you between mile marker 310 and 311 outside of Clyde, Texas could be a hot wait in mid August. Your dealer in Lubbock needs to think about it and go buy a new jack, tire tools and have some spares on hand to show a serious intent of SERVICE. Better yet, contract this daily service out to the good folks at McWorters Truck Service. Thanks, David French
The drop off was well organized and the employees were extremely efficient.
Very friendly and helpful staff
The staff`s customer service was amazing! Always smiling, warm and efficient!
2 minutes in and out. Excellent.
Crowded lot, confusing drop off location, long wait to drop off.
fast, friendly service..........well run operation!
In bringing the truck back, other people were just driving up without realizing there was no exit in the direction the vehicles were told to follow for returning the vehicle. I would definitely recommend repainting the yellow lines in the parking lot, for clearer direction in where to stop or go.
But the workers were great.
Great experience overall!
Excellent service. A little slow but it was college move in weekend. Good working polite employees. I will definitely use UHaul again.
friendly and efficient, could not have asked for better service.
I had no issues with this location. The people were friendly and cooperative.
Took an hour to get equipment, forgot the dolly for the second time.
These men were very nice and helpful!
Steve, the service guy made the whole event professional. Had to wait about ten minutes to be waited on. But Steve's "can-do" attitude, and knowledge of the computer system, got me through every obstacle. The van was almost new, but had not been swept or cleaned. But it got the job done. And when Steve checked me in the next day, he had the same professional knowledge, and "can-do" attitude. Overall, this is a good Uhaul Center. Good neighborhood. Clean. Well lit. People are polite. Seems a bit unorganized at times. And maybe a little under staffed. But I will be returning. Thanks guys.
Worst experience that I have ever had with any moving company! At the 34th street location in Lubbock, TX I reserved a pickup truck for 4 hours and it was returned that same evening about 2.5 hours after we picked it up. We moved a couch, a bed, and a TV. The house we moved from was located on 21st and Slide and the apartment we moved to is on 22nd and Frankford. We made one trip and had it for a total of 2.5 hours tops. My boyfriend returned the truck and was told that everything was "all good." He wasn't given a receipt by this employee and came home. A week later, on August 7th I got a receipt in my email inbox that was stating that they had just received the truck and was charging us an additional amount on top of the amount they charged me for my reservation. I immediately called the store and they told me that I would receive a call back from a manager to resolve this problem. I waited 2 days for a callback and when I didn't receive one I called again, this time being transferred to customer service and a customer action form was filled out to get me a refund. It has been 7 days since all this and I have called everyday to speak to a manager at that location and I talk to approximately 3 people or more on each phone call because they transfer me back and forth to get a resolution. I have spoken to billing who filed a "complaint" for me so that the GM would call me back and I asked him to update the phone number on my case because the one listed recently fell and shattered. When I called the following day, I was informed that I had just missed the mgr and there was a notation stating that he called me multiple times on the "broken" phone and he issued a partial refund, stating that I used 50 miles in gas. Like I stated previously, my apartment and the house are 3 blocks from each other, definitely NOT 50 miles. Customer Service file Customer Action Forms for the amount and through all this extremely professional except for the call that I made today. Today (8/14/2015) is that last day that I called and I was given the number for the "regional" office because they could resolve my problem. I spoke to an extremely rude agent by the name of Tammy A. whose manage is Kevin Wade at the Abilene location, that insisted that I wasn't being truthful about my experience. I will be going to the actual location on 34th and Ave Q. tomorrow to get this issue resolved.
freely I am doing this under duress. I answered your question and you wanted more????
The drop off happened so quickly that I wasn't able to get the gentleman's name. That is what I wanted after an exhausting move. Thank you!
200 Characters is a joke. I could never tell you all the issues I had with this horrible system in 200 characters.
The truck cab had a TERRIBLE smell! It took 30 mins to return truck. There was one employee at the counter and a line of people to the front door.
Great group of employees. Helpful...
Check your front end alignments. Hard to control at 60mph,loaded or unloaded. Shook the s... out of the driver.
I say average but the guy who helped us get our lights working was great! He went above & beyond to help us. I wish I had noted his name. It was so hot out, but he took his time until he got it working-much appreciated Otherwise I didn't think the pick up was very well organized Wasn't the workers fault, just needed more help or other lanes areas to hook people up.
The staff went out of their way after hours to check in my trailer!!
Got help even though they had closed. Thanks.
The service at the Lubbock store was excellent. But the service at the receiving store in New Orleans was pathetic! The manager was very unprofessional - horrible. He refused to help direct my car out of the dolly. He would not even show me how to unhook the dolly. I went back to the store to request his help again. He said he would come out; he never. I struggled with unhooking the dolly alone. I have never had such experience with U-Haul! I hope action is taken to deal with the manager.
We drove 8 hrs and realized we had the wrong key to lock. When we ask the staff for help they were rude and would/could not help. Their answer call a lock smith... no further help!!!
nice guy worked fast in and out in just a bit...
Nothing, thank you to Gary great service received from him.
The staff is always professional and courteous. Keep up the great work.
When you tell someone that card will not be charged and soon after it is charged ,when the customer brings back and pay in cash , the money isn't put back on the card.
Absolutely awesome experience getting a UHaul truck at this location. The employees were extremely nice, knowledgeable, and even accommodated a few special requests I had. As a former Uhaul clerk, these guys are exactly the type of people you want representing the company. Can't say enough good things.
The employee who helped us was sympathetic to the stupid situation we had during pickup. He explained the horrible policy you have and was very polite.
Awesome Customer Service and very friendly
The personnel on the lot were the best! Especially the guy that met us as we drove up. However, The location owner needs to disclose that the top recommended Uhaul vetted mover on his end is actually his brothers company. Bull?!$&?&@$$ moving -- moved 2 items--a couch and 6 ft low entertainment center. Refused to load a 4 ft tall chest of drawers and charged $75 for 10 minutes of labor. They were happy to take the job outside of the normal Uhaul contract for cash instead. I would have gladly paid $100 for all three pieces but they were demeaning to my son, knew I had just had surgery and laughed that they never carried change so could not break $100 bill for the 2 pieces they moved. Not a fair or honest sub.
When we first arrived, there were plenty of people to assist customers, but upon return there were far fewer.
Get more staff at this location, figure out the time line of when you are the most overrun with customers, and hire temp help to come in on those dates.
Had one of the lights on the tow dolly attached with packing tape. Neither one of us noticed it but the light fell off it on the way to my house. The shop was closed by time I made it back to the house. I was able to find a light that kind'a worked and the cost of the light and mounting screws was reduced from the bill but the staff member didn't not comment on the two hours I had in my time in finding a light that would fit the hole, figuring out the U haul wiring that was non standard, or the use of my equipment to mount the need light. I would have thought that they would have at least give another $10 off the price to make up for my inconvince. Gary 806-863-7145 email@example.com
I returned the truck near the end of the day and had to wait approximately 15 to 20 minutes to complete the check in process. Staff was friendly and appeared to be working as quickly as possible.
Fantastic staff that were quick to answer any questions and help me with my rental. Will use again in the future.
The reservation process is a joke. I originally reserved a tow dollie on 7-28-15 for pick up in Lubbock on 8-1-15. The day before my pick up date I get a text from U Haul stating that the tow dollie was not available in Lubbock and that I would have to travel 40 miles out of my way to the next town to pick up my dollie. What happened to a reservation being an agreement that your item or service is guaranteed for the date agreed upon, Not on contingencies of availability. Bad business on U Hauls part. The Lubbock location where I was suppose to pick up my dollie in the first place made arrangements and I was able to get a dollie at the last minute. No thanks to the reservation division. I almost was stuck in Lubbock.
Friendly and helpful....overall, I had a Great Experience and will definatly use UHAUL again and will recommend this company to friends and family.
Service was great. But the truck had very high miles and the tires on the auto hauler didn't look too good (cracks in threads). We had a blow out on one trailer tire, costing us two hours.
Great service great truck! Used the 26ft. and it was just enough for our 3 bedroom house with yard equip, grill, attic, and treadmill. Drove 600 miles without any issues. Although, with a full bay the truck gets around 7.2mpg, which made for a few more stops. It also would've been nice to have something a little better than just am/fm radio but overall things were great!
Long wait time to get trailer hitched after checking in. Great customer service aside from that.
The staff was very helpful. Thank you
The equipment return area was deserted so I had to hunt down an employee. If no one is out to greet you there is no obvious way to find them. I needed to leave the trailer but use the dolly for another day. The employee was not very helpful but after some argument I was allowed to leave it and come back to check in. It was unnecessary negativity.
Have more dolly units available for high-use periods.
Very professional in every aspect.
The gentleman who tended to us was very helpful and pleasant.
Didn't have any dollies available in store and I ordered one online the day before, had to ask to get the dolly price removed. Should have been obvious. Also didn't tell me there were no dollies, I had to ask then was told there were none.
I'm a return customer, and I like this Lubbock location.
Thanks for making a big move super smooth.
Excellent customer service. The staff and management exceeded my expectations. Will definitely recommend this location to others!
Equipment, truck, was filthy, mirrors where loose and it took forever do to the incompetent help at this location. Spent more time of going through the motions of acting like they were busy as opposed to actually doing something to help customers. Every question asked we were told to call U Haul to get it taken care of! Watched them put call after call on hold while there were 3 people behind the counter with only 1 actually doing anything. This was our only choice, but next time I would go out of town to deal with a different location! I have had bad experiences trying to fill propane tanks at this location but I thought that was because they were busy helping rental customer,,,,,,,, Boy was I wrong!!
We were double billed and they have yet to fix it!!
I had trouble contacting the office via phone, and found the nat`l call center not helpful.
Helpful, hard working, can do people.
When I had a problem (back door of truck stuck open because latch that locks was caught on lip of roof) the customer service person on the phone was completely unhelpful. She tried, but had no useful suggestion. Went back to the location and they fixed it immediately and explained how to avoid it. Was really pissed after customer service, but quite pleased after help form the location.
Staff were full of energy, exceptional customer service on this particular visit. I appreciate their positive attitude and their ability to put the customer first. Thank you!!!!!!
The first cargo trailer offered was low on break fluid. Quoted price and final price off by almost $45 dollars. Couldn't explain why.
To be more specific as to where the equipment will be to be picked up & not have to drive all over the city to pick it up
The level of customer service continues to be strong at this rental center. Kyle, Trey and Gary always take care of my needs and do not push anything unnecessary at me.
Maintain the level of customer service both Kyle and Trey delivered this time at U-Haul. I am a frequent customer and will continue for this level of service.
The drop-off took less than three minutes. An employee came out as I drove up, asked if everything had worked as planned, checked for the additional equipment in the trailer, unhitched the trailer, and I drove away. It couldn't have been easier!
I could not have ask for a better experience from this company. All transactions were handled professionally in a very cordial manner.
Great service.. Great location to get your rentals. Friendly, quick service.
I called to ask where the key drop of was located I was told that their was no key drop off and I had to have it at drop off at 6pm or I would be charged for another day
I explain my contract stayed it was due at 615pm any way this was corrected at the Lubbock drop off station the phone reps suck when you call 800 number for u haul I would not recommend u haul to a friend this was worst experience I ever had with moving company they made mistakes from the reservation of the truck to the return of truck nothing but bull shit from call center
Military discount of some sorts...
Uhaul has the market cornered on trailers...con Uhaul....show some patriotism and give something back
When all was said & done, I spent almost twice what I originally thought. I wish the costs were a bit more clear up front. However, it was still (barely) affordable & customer service was excellent!
Not have customers wait so long.
This visit went good and smooth. I have noticed the team is very busy from time to time but they do give good effort . On other visits it has token some time to get attention to refill propane , possibly due to customer volume, work load, maybe the propane refill area is not as frequented? But as for the courtesy of the staff, great guys!
They charge me for 20 miles, while I use the car less than 15 miles.
Very good people there very friendly always thanks for your help.
The waiting the time for service was over an hour and a half. Multiple times equipment had to be switch out because it did not work, which made the wait longer.
This location is my go to location. They always have the correct equipment that I need when I need it and they are always eager to help.
Love the after hours drop off.
awesome customer service!
I reserved a 2 - wheel car dolly several days in advance. Before the pick up date, I recieved an email recommending I complete the pre-registration information so the process would be quicker and easier when I arrived. I completed the information and submitted before my appointment. On the day of pick up, I met with the U-Haul representative and still had to provide all of the information I had provided prior to my appointment. After this, the rep said he had to see if they had a car dolly available and left me standing at the counter for what seemed to be about 10-15 minutes before returning. He said he found a car dolly and we completed the transaction. I pulled around to the puck up area, where another rep had me back up to the car dolly and after connecting to the dolly, none of the lights would work. The rep said there was not any other 2-wheel dollies available so he would ask the manager if he could switch to my order to a flatbed car hauler for the same price. The rep disappeared for about 10 minutes. The rep said they had another 2-wheel car dolly, but it was red tagged and had try and make that work. After working with the wiring and continually replacing different things, he was able to get the lights to work, for the time being. After and hour forty minutes and now running an hour past schedule, we departed Texas for California. During our two day trip, I had to continually fidget with the wiring to get the lights to stay working. Thankfully, I was never pulled over for "no trailer lights or no blinker lights." I understand a company is in business to make money and a flatbed trailer is about double three price of a 2-wheel dolly, but in this case, the manager could have made an exception and taken care of the customer. Not only were we late making my appointment in California, but the inconvenience of having to wait an hour forty at the U-Haul center to pick up the dolly was rediculous and having to fidget with the connections to ensure the lights were on was equally rediculous. I calculated at least a 3 hour buffer window after calculated stops for fuel and we were still late. Not only was I furious, but completely dis-satisfied with everything from this Lubbock U-Haul center. I have always used U-Haul for my moving needs, but this experience has me so unhappy, I will consider using other companies in the futer. If you plan on renting anything from U-Haul and reserve it in advance, you may want to call in a few days in advance to make sure they have it or will have it available when you come in to pick it up. It should not have be the customer's responsibility to do this, but it may help them to stay on top of your order.
Everyone from phone contact to counter personnel were awesome!! I would like to point out the excellent customer service of the young man: Fernando. When I explained my dilemma, he went out of his way to upgrade my request. Once again thank you!!!
So excited about the drive thru drop off! It was unexpected and you know how exhausting moving is!
My reservation was cancelled for no apparent reason so I had people waiting to load a truck I reserved but had no truck. The help I had left before I could get truck so ended up loading myself.
A truck was reserved but it took 1-1/2 hours to get. Bad excuses as to why.
Gary Eubanks helped you keep a happy customer. I reserved an open utility trailer, and when I went to pick it up, I was told that I would have to wait until Monday to pick it up because all the places that had those were closed on Sunday. Gary helped me find a trailer that would at least help my situation and got me into it. I was very upset that your system allowed me to "rent" an item that wasn't available, and if it weren't for Gary I would have not been happy with my service this time. What I ended up renting, didn't completely work for what I needed it to, but it was better than having to wait another day. Gary deserves credit for his exceptional customer service and willingness to go above and beyond to help his customers!!
Took a while to get the trailer after filling out paperwork. There was a small line but I only needed a small trailer that took less than 5 minutes to hook up. Waited for about 35 mins.
1. The check in boy was a jerk.
2. The contract did not have enough miles on it. I was 10 miles over. I went direct miles with zero extra.
Nothing. They were quick and helpful.
A little backed up when we got there, so we had to wait around a bit, if we hadn't been so tired from the long drive and unloading, this would have gone unnoticed, but we were hot and tired.
The only concern I have is the rental charge and gas was 90.04. I put it on my debit card with the truck attendent, but that morning I had put a credit card to hold the amount of 78.00. The amount is still on my credit card as of 7-06-2015. Just not wanting to pay for the rental two times.
Drop off only after hours
I was told to return truck with the same amount of gas as it had when I took it which was 3/4 tank. Unfortunately I didn't know the size of the tank and ended filling it up & putting more gas in than needed. Having the tank full when it goes out would be great. If that's not possible, then let people know how much the tank holds.
The only comment I have is the truck I had had long rails for securing the load. I really prefer the inset rings I remember from past rentals. Everything else was great
They were busy, so returning the trailer took longer than expected.
I reserved online and used express check-in. But I had to wait in line 20 min. at the facility. That time should be added on to the end of the day. It is not fair to the customer to reserve a vehicle for a specific time and then have to wait to get it. There needs to be a separate line for those who pre-registered online.
I was told i used 10.5 miles when i never use up to 2miles. Whatever you guys did to your trucks i don't think i will be coming to you guys again,never
I requested a one-way vehicle. Upon arrival I was told that I had to bring the truck back to the original location, which cost me an extra $100 and 8 hours of my life. I am outraged that I was gouged when in a position of needing to move in a certain time frame.
They had my pickup day wrong and so when I picked up my truck they told me they would give me the next size truck for the same price as the one I had reserved. My final bill still had the rate for the larger truck though. I didn't say anything because it's only $10 but I still think it was bad business. They should be more careful.
The staff was very friendly and knowledge.
Was concerned about the quality and safety of the hook up. I have a 2013 Dodge Ram Turbo Diesel 2500 crew cab PU. Truck rated to pull 18,000k pounds. I had to ask him to install the rubber security binders to safety chains and when I got home I had to tighten the coupler adjuster about 3 full rurns. As I suspected the forward movement on hitch created extra slack that needed to be taken out. Other times I have rented they would always have me move forward and then tighten again. Perhaps better training is in order. The trailer functioned well and pulled true and had balanced tires.
Have more then one worker at front counter would help speed up service and would also help the other employee from having to leave the counter.
The staff person was very helpful. However, the only reason I wouldn't recommend this location was due to their billing practices. My receipt stated that deposit was due, but my credit card (which sends me texts of purchases) had an additional $30 billed to it. I brought this to the attention of the staff person before I took possession of the truck. The staff person took it to the manager (who didn't even come out of his office) who said it was a problem with my card not U-Haul billing. It has been over 24 hours and the $30 has not been refunded to my card.
Nothing, this location was also meeting the standard I have come to expect from Uhaul.
If this had been the pick up location that I selected, rather than where UHaul changed it to without notifying me, I might have been pleased. But because I spent an hour locating and then driving across town to get it, while the movers were waiting on the clock, my experience can only be described as less than satisfactory. If your website continues to have the selection of a site that DOES NOT have any trucks, then rethink how you attempt to get in touch with the customer. I have yet to date not received a single e-mail, though I was TOLD numerous attempts had been made. Sending a text to a land line didn't then and never will go thru, though I was TOLD numerous attempts had been made. The actual phone message that I received on that land line, only asked to confirm pick up time, not a single word of picking up in a different location. and when I returned that message, to confirm pickup TIME, no mention of the change UHaul made to the pick up place. Don't make the Slide Road a pick up option if you can't provide it as a site. I anxiously await hearing from someone from UHaul as to how you intend to make this right. Movers charged $80/hour to sit while I drove across town after I'd been able to locate the truck I reserved.
Better customer service. Employee was rude, arrogant, and unprofessional m
Everything was fine until I was forced to request a change on my contract due to unforseen and tragic family circumstances. This forced me to drive 10 hours to return a trailer when I couldn't leave to begin with due to what happened. So I drove the 10 hours and then when I spoke face to face with the skinny meth addict looking punk of an assistant manager if that's what you want to label him as he told me that it didn't matter if someone had died or I had to miss the funeral of a loved one I either had to drive the 10 hours or pay extra when I didn't have any money and had to borrow just to be able to make the drive. I received absolutely 0 customer service I was told and I mean word for word that my issues were irrelevant to the contract and that this location had 0 care of what I faced all they care about is getting their equipment back. I should have pushed the shit off a cliff and told you to go fuck yourself but I tried to be reasonable and get "100% customer satisfaction) but I see this doesn't exist anymore. U haul can suck a dick I will never rent from this company again and I have been a frequent repeat customer for 10 years so good going.
stsff at lubbock location was untrained and was unaware of ehat they were doing.
Drop off took less than 5 minutes; attendant was very helpful.
appliance dolly and blankets were reserved and then not available at time of reservation pick up.
I`m not happy that I couldn`t reach the actual store on the day I arrived. It would have alleviated a lot of anxiety trouble I went through that afternoon.
Very helpful staff, entire experience was well above expectations !!
I have spent $3,000 in the last 12 months renting moving trucks and vehicle carriers from Uhaul. I always order online and pick up my equipment without issue. However, this time I picked up my 20ft truck from 34th St. in Lubbock, they did not have the
proper tow trailer for my vehicle. Even though the type of vehicle was listed on my order. My move had to be delayed by a full day in order for me to pick up the tow trailer at a different location. That location @ 2203 N Quaker was disgusting. The office was filthy, the guy talked incessantly and it took over an hour to
the tow trailer that I was told would be ready at 8am. I am a single mom with a 12 yr.old child moving to a new state, new city and new job. The last thing I needed was more stress. I was given a $50 credit at the 34th street location for the "inconvenience" of the trailer fiasco. However, delaying my trip and driving an extra 15 miles to pick up the tow trailer was ridiculous. I am so disappointed in my experience at haul. I don't understand how you could allow your personnel and contractors to treat a single woman in such an atrocious manner.
Easy drop off. Staff was friendly and advised of benefits. Great place. I can't think of anything they need to improve.
Large, well manned, full service center.
The staff at the Lubbock location were friendly, knowledgeable and very professional. We arrived 30 minutes before closing time and they treated us like we were there first customer of the day. I give this location and there employees an A++++++ rating.??
I hope I never use U-Haul again. I rented a 5X8 trailer two months ago for around $50.00. I rented a 17 ft. truck one month later and they had none in stock when I arrived. Never got one. Found another u-Haul dealer that charged me $500.00 for a 6X12 trailer. Rented another 5X8 trailer last week and got charged $150.00. Service slow and pricing inconsistent and company very unreliable!
I thought it was a little high on the price, and I didn't need it for three days I wish I could've rented a one-way rental for 24 hours, but the equipment was good in the trailer pulled awesomeand I would recommend Uhaul for anyone transferring your valuables, top rate Service
First truck had one head light out. Second truck had a dirty cab. Was not ask to sign necessary paper work with first truck and they didn't get me updated paperwork for the second which cost me six dollars at the drop off location because I filled the truck with gas according to the paperwork I had which was incorrect according to the clerk who helped me at the drop off point. Normally the location in Lubbock is staffed with great folks but this time was an exception.
ILong wait line caused 30 minute wait to turn in the trailer.
I think the store was fairly understaffed, which led to a pretty long line when picking up and dropping off. It's not necessarily something they could help and they were VERY friendly and helpful, but maybe having more hands on deck can make the experience a little smoother. Otherwise, great service and great staff!
After doing the rental contract, the guy gave us the wrong trailer which caused a lot of problems on the return
Steven provided excellent customer service!!!!
Trevor did a wonderful job helping me locate my Ubox and getting me set up to unload. There were glitches, but Trevor was calm and collected and resolved my questions. Many before I asked them. Keep this gentleman. By the way, I rarely write anything in the comments of surveys. But he was that good.
I dreaded having to rent one as my past experience was it took forever to do paperwork, waiting in line etc... This time it was a snap, professional and the store looked great! A nice surprise!
Very satisfying experience. Very knowledgeable and helpful staff.
List the rate clearly! Now I understood that the rate is just the basic rent fee, the company also charges based on every mile you go, which the advertisement does not say.
Had an appt that was supposed to be an hour and ended up taking 6 hours. Made sure to remind everyone I rented a dolly and they still forgot to put it in the trailer requiring me to turn around and go back after they already took so much of my time.
None that come to mind. They were great to work with
these guys were amazing! Gary and Tyler and I think the other kids name was Trey? they treated me like a king, got me in and out in no time, made helpful suggestions, and my experience was wonderful! The truck was great! Thank you so much for people like these who represent your company!!
The gentleman that helped me with my return was beyond excellent!! He took the time to find the mileage mistake that would have cost me an extra $52.00. The mistake came from the pick-up location. But he worked his magic an found where they had messed up. I greatly greatly appreciated his help so much. An for that I will continue to use u-haul and recommend them to everyone I know. Thank you so very very much Sir at the u-haul location on 34th in Lubbock, Tx
Excellent service. Only one problem: the blankets were not included in the boxes. I had to used a few of my own.
The person that waited on me Gary was extreamly helpful and solved all of my problems and concerns.
Ryan was an awesome employee who will go far in customer service or management.
co. website misrepresented the availability of storage options, the local staff was very accommodating and did everything they could to assist me. Very customer service oriented.
It was a bit deceptive that calling the local number frequently resulting in reaching a centralized call center.
Friendly staff, security monitoring, easy access to unit, convenient hours. Great place to store items.
The gate was broken the whole time I was a customer. There was no point in getting the 24 hour access.
100% BETTER THAN THE SERVICE AT THE SPEEDWAY STORAGE IN CHEYENNE WY. ASK FOR 7 DAYS STORAGE GOT CHARGED 31.00 AND 80.00 AGAIN THE 1ST. WHEN I MOVED OUT. SICK WY. DON`T GO TO SPEEDWAY.
Tyler assisted us and he was great!!!
The young man that help me was very nice and helpful
The staff was very friendly. I was assisted by Assistant MGR, Gary Eubanks who is kind, courteous and knowledgeable.
I would recommend this facility due to the GM and staff. Not only have they earned my business and trust, but my utmost respect. Thank you.
People there were awsome at 34 and q ave here in lubbock tx and they worked haed to help us secure our stuff. And they made sure we got what we need loved the people there. Awesome job.
This is one top notch location! Most of your people are like the blind leading the blind not this one. Betty, Meagan, Zach, Richard, Gary, Tyler, and all go beyond the call of duty !
I don`t remember the name of the young man who helped us with a storage unit, but he was EXCEPTIONALLY gracious. If you can ascertain his name from your records, please give him a gold star!
Zachariah is the young man who helped me and he is very professional and courteous. He represents your company in the highest professional manner Ive ever seen. He deserves a bonus or raise!
From checking the trailer and truck out to returning it and having the storage room they were very professional and extremely friendly
Very friendly and helpful staff.
I could never get anyone at the facility to answer the phone and would always get transferred elsewhere to someone who couldn`t help me. That being said, the manger, Larry, is AWESOME!
Not enough room to explain the mess up that happened after we rented a truck for 3 hours and returned it! Terrible!
The general manager, Larry Bass, was beyond nice and helpful. I really do appreciate him and his staff.
i was a little disappointed at the storage size, it wasn`t what i thought it would be for the price,i thought it would be bigger
I was assisted by Greg or Gary at your facility and he was a real pleasure to work with. He was knowledgeable and very friendly. He is an asset to your company.
Great friendly professional employes
Staff was very friendly, but I would suggest another place to do business with. To much to list with a 200 character limit.
The staff was extremely helpful.
Larry Bass was amazing and very helpful.
The people were very knowledgeable and helpful not only on the phone but in person as well. Although they were busy, they took time to walk me through and show me the storage units to help me decide.
Friendly great employees at this uhaul
I always choose U-Haul! : their the best so helpful.
Place was great staff was awesome they took good care of me an my needs lot better service than in Dallas
The gentleman who assisted me was a perfect example of a great employee. He provided excellent customer service and wish all people were just like him.
They were very helpful and courteous
Uhaul was a great experience, the staff was great, and they worked well with our things, and with payments :
There was a hold up on paperwork for a week and I wasn`t notified until the end of a week. Got my stuff a week late because of Uhaul negligence. Also, $500 worth of stuff broke.
The staff was wonderful but a little overworked
I had to wait in line several times for quite awhile
Facility was well maintained very clean and appeared very secure, wouldn`t hesitate to use again.
Everyone was wonderful, outstanding customer service !
Great job everyone !
I was very impressed with smooth transition of this transaction, starting from my very first inquiry... I would recommend U-Haul anytime... Thanks for such great service...
Great location for moving out for college students.
I had a good experience. Everyone there seemed to give their utmost care and respect to our needs.I`m completely satisfied.
The boxes are larger than you imagine, and easy to pack and unpack. The staff is friendly.
Friendly staff and moving everything in and out was managable.
Great service at the Lubbock location.
It was a quick and easy move out process .
Usually busy. Customers are treated fairly and with respect.
The staff was very helpful and accommodating. I was happy I selected this location.
I wasted days on the phone with UHaul, where staff continuously gave me wrong answers. Due to UHaul`s lack of organization, movers I hired weren`t able to do their job, costing me more $.
Only problem was number of access points. Multiple doors and combination lock was too much like Get Smart for me to continue storing work materials there.
Horrible! Poorly trained staff with pitiful knowledge.Box SENT 6 days AFTER scheduled arrival.What was written off as a key stroke error was a foul up from the start that they didn`t know how to fix.
the staff was knowledgable and extremely helpful when I needed a larger area.
Great staff. Very friendly and helpful.
Best storage experience I have ever had!
My experience was very pleasant.
The website is hard to navigate. Make it easier on the customer.
Friendly staff. Units were easily accessible and clean. I recommend others use this facility.
Everything turned out great.
The service at this facility from checking in, to making sure I had the right size storage space for my load, to the easy access for unloading and finally for the truck drop off was first rate!
Great staff. Very helpful and attentive.
the dual u-box trailer ramp needs to be redone, I twisted my knee and almost fell twice wile unloading heavy items like a washer and dryer, a lawn tractor, and the medium uhaul boxes
The service was excellent. Employee`s were very nice and professional.
Everyone was so great to me i never worried about my unit even in bad weather they were a great staff with weather updates
Deliberately got charged a $15 late fee when you had my CC to process yet i got charged.....
Rented unit and wall between my unit and the adjoining unit fell down when starting to load! Walls were thin drywall held up with small screws. Cancelled contract and found a superior business.
I only needed the facility for a short time but it was convenient and the people at this facility are always friendly and a great help.
New manager - EXCELLENT! Jeremiah Bulls was terrible!!
Very helpful staff. Very kind and courteous.
There was debris on the grounds and made it look unappealing. The staff was overall not customer friendly. Trying to contact the office directly was frustrating.
Very convenient location to me lots of services. Hallway lights didn`t work well at first, and combo lock was difficult to set up. After that, smooth sailing.
Good. Keep up the friendly service and greetings. The people working there earnestly seem to care about the customers.
the employes at this u-haul were great.
the employes at this u-haul were great.
I liked the location of the unit. I had easy access and was able to have extended hours for a small fee. The staff was very helpful and I would gladly return in the future.
I was annoyed that you required 2 references to rent a storage unit. After all, you have my stuff not the other way around.
THE STAFF WAS VERY HELPFUL AND FRIENDLY!!! THANK YOU
the storage unit that i used had a broken door and was hard to open and close. The floor of the storage unit also smelled like cat urine and had a dark sticky stain on the concrete floor.
Colleen was just the most helpful person there. before I even walked in the door she was there to offer her help. She knew exactly what i needed before I did. I would marry her if I could
The staff was extremly helpful with my storage needs and helped me find the best unit to meet my needs. I will be using this facility in the spring. THank you.
EXCELLENT customer service. Will recommend this facility in a heartbeat.
Very easy process - very clean and well organized staff.
Excellant service by this U-haul location. They were all great. Thanks.
thank you guys so much especially the staff in Lubbock, East LA, and Altadena!
Eubanks extremely helpful.
Average store, prices alittle to high for the service you get.
It was an older facility but was in very good condition. The employees were helpful and knowledgable.
Great service-great people-very professionl,.js
Gentleman who helped us was excellent. Great service!
Transaction was easy and fast from beginning to end.
Very thorough and professional. Excellent service.
I would rate excellent but there were roaches in all our things.
Your staff was very friendly especially Jacob
My experience was horrible. The staff lied to my face, over charged me, kept me waiting several times. This was a HORRIBLE experience. I will try to avoid Uhaul for the rest of my life.
gary went out of his way to help when i went therento clean up thank you very much
Staff at the facility were very helpful, responsive and answered my questions. Telephone assistance at 800 phone line was not as helpful.
I feel i got ripped of for the fact i didnt get any type of refund when i moved out about two weeks from when i paid my month was up.
only complaint that I have is that when I made the reservations I was quoted a specific rate and when I got there the rate was almost doubled! I do not think that it right to do the customers that way
An employee told me to get 1 uBox. My things barely fit into two. I was told uBox would be cheaper. Wrong! I was lied to multiple times about prices and everything!! Unacceptable.
My storage rental rate was more than was given at the time of my reservation. I would have like notification that the rate was being raised when it happened.
Courteous attentive staff, remember my name greet me accordingly,excellent price value, convienently located
Felt like the contents of the unit was secure and the staff was very helpful.
Great staff and management! Always helpful and friendly. Jeremiah definitely does a great job! Thank you. The only negative is prices. My rental went from $39 to $50 a month.
U box was great, but it took us about an hour and a half to do paperwork and actually get the box picking it up at the store
Upon emptying my facility, I discovered a box of books and magazines infested with termites. I phoned the claims department and am waiting contact from them.
I appreciate the workers there,..very helpful and polite,.js
The staff was very helpful and the location is perfect for all my needs.
Extremely clean and the customer service is excellent! Above beyond!
thank you for taking such good care of our things. We had a great experience and will use y`all again if we need!!!
The exterior door security seems to need some maintenance.
U-Haul was a good experience. They were very helpful when our unit had water damage. I would use them again.
Great staff, but some of our furniture had water damage. I know there is a plan for repairs and thus I gave the facility a good rating. However, in its present condition, it should be rated poor.
I was told before I paid my rent on 12-25-11 that if I paid the rent and checked out a few days later they would pro-rate and return. I was lied to because they would not pro-rate and return the rent.
Good service, friendly staff.
Door to unit was not secure. Was not happy with service.
Young man who helped us Jacob, I believe was very friendly, very helpful. EXCELLENT customer service - kudos to y`all!
Ended our services on the Nov.19th, which was 7 day from the November charge. Uhaul would not give any type of refund or partial refund for the rest of the month.
Ended our services on the Nov.19th, which was 7 day from the November charge. Uhaul would not give any type of refund or partial refund for the rest of the month.
It was OK. The people were friendly and helpful and I felt things were secure there. The facility is rather old and a little run down, however.
The staff was very friendly and will use u-haul again.
I have used H-Haul for storageand moving rentals at various times in the past few years and have never had a bad experience.
My only complaint is that they do not answer the phones very often.
I was charged a late fee! I called your office several times and could not get this resolved. The late fee should have been removed!
Zack was incredibly helpful, friendly, and efficient. I`ve used U-Haul Storage for a few years now, and every time Zack makes the experience a great one. He is truly a top notch employee!
Very helpful staff. Will try to make your exprience as convenient as possible
I was very impress with Zack he has great people and customer service skill however,on the other note Gary has no people or customer service skills he needs retraining
Jeramiah was great. Zak was helpful during a sressful TTU move in weekend
The two guys working on the morning of 7/17 were courteous and professional. Being a woman I really appreciate guys who treat me no different than they would treat a male customer.
Recently rented truck and told I had free month storage. Affirmed on phone when I reserved storage.But at facility was told it was last one so I had to pay. Was stuck with stuff and no option.
The people at this facility was most helpfull. I rented a truck and had no difficulties driving to Ca. I did this same trip in 2004. Both times all went smooth. Thank you for a pleasnt experience.
I loved it just Pack it with all your funiture lock it up and they will deliver the box to your new adress. This is the best way to go if you are moving way out of state
We needed short term storage for a Tech student and the U-Box was perfect. It was hard to reach your store by phone, but other than that, we were delighted!
excellant very nice people
The manager got us into a unit when they were at a scarcity due to TTU move out.
Very customer oriented staff. I would highly recommend this business.
Not Happy! Had to rent even with a free rental voucher for a Month! with one way truck rental!
Everyone was so helpful and understanding. We love you guys!
I had a wonderful experience working with the uhual crew in lubbock. They were great at costumer service, and handled a unresolved solution for me perfectly.great job!
Answered all questions and was clear in pricing.
So far I have had a pretty good experience with this U-Haul. The employees are very helpful, and I feel like my unit is nice and secure :
The U-Haul employees at 34th and Q have always done a good job for me. this is why I always go back to 34th and Q.
Piss poor,GM is a complete moron, a smughonest person! Believe me when I say I let others know.U need to fire him,the only reason he cont. to have customers is strictly his proximity to Texas Tech.
I`ve tried less expensive, bigger 4cheaper, so-on sheds... U-Haul is by far the best! The facilities are always clean. The temps are always perfect. The staff is always friendly. Highly recommend!
The guys where extremely helpful and even remembered me from previous use my only complaint was I called to upgrade my storage over the phone the lady put me on hold and never got back on the line
Very helpful by taking me on a tour into their available units before purchase. Also offered available discounts without provocation and explained everything.
Worst service ever. Cant even complain here without a 200 character limit! Never use, rent, or suggest to anyone ever.
Good service provided by the staff.
very helpful person whose name I did not get.
Everyone was very helpful.
The U-Haul Customer Service Representative was very professional, knowledgeable and helpful.
The man who helped me out was very nice and helpful.
U-haul truly went above my expectations. The storage space was well maintained, secure, and still a great bargain. The customer service was excellent, and I had no problems.
Honestly, my only complaint is the lack of elevators. It would be easier for larger/heavier items. Other than that, I am very happy with it all.
I was very pleased with the employees, they were always ready to assist. The storage units were kept up, I felt safe about leaving my belongings there. Thank you
I was charged for two months when I asked for one month. Refund will not be available until I close my storage?? Not professional.
The staff was attentive always helpful. The facility is immaculate. It is located really close to Texas Tech University. We will definitely recommend you to our friends and family.
Everyone at your facility was most respectful and helpful both at our move in and move out from the storage unit we had. I`m sure we`ll return next Summer for a repeat.
It was terrible and I will never be using this place again for anything. I will never use Uhaul or any of their products. The manager is rude.
Staff was very accomodating and professional-great first time experience with U-Haul!!!!
Service was great and employees very curtious. Also very knowledgeable about the business he was also training/assisting new hire. Will recommend friends to go there. Thanks!
When I made the reservation on the phone, the room could have been finalized at the same time, saving time for me, the movers and your time. Gary.
I was helped quickly and had every question answered.
Very friendly and accomodating at this facility but Soooooo busy..long lines of waiting very annoying.
I have used several U-Haul locations. The customer service at your location surpases many other Lubbock businesses.Thank you for your professional service. Sincerely,Dale Scott 806-543-4839
you gave my stuff to someone that never gave it back and had no right to get it out
I had paid for a climate-controlled storage unit and on a couple of different trips to the unit to retrieve some of my belongings I noticed that the room was not climate-controlled.
hard to find the storage unit, they weren`t marked with numbers
Service representative was very efficient and courteous.
Service was prompt. Equipment was in perfect working order. Check in was a breeze.
All staff have been friendly and helpful, but Gary was very accomodating with a problem I had with my storage unit this month.
the guys there were very pleasant, nice,friendly, and helpful.
Their level of service was excellent they were very professional in assisting me with my needs.
We had a long wait to get everything done even when we had reservation.
I rented storage and a 14` truck over the weekend. All staff including manager Jeremiah, associates Zachariah and Bob were very curtious and prompt in service.
You all are amazingly helpful. This is the second year you have helped us with storing items between apartment moves. Thanks for your great service!
My experience with this U-Haul location was excellent. Everyone was very helpful and the equipment was in good condition.
The people working at Uhaul are very helpful and knowledgeable. I highly recommend using them for all storage purposes.
They were helpful and professional.
Everything went smoothly.
Your folks did a great job of helping me set up an account and obtain the right size temperature controlled unit. Thanks
I have too much to say for just 200 characters. I was very unsatisfied with my experience and moved out because of it. You have my contact info if u want more information.
My only complaint would be the length of time to get unit rented rent truck etc. when I`d already made prior arrangements over the phone including my credit card information.
I was very unhappy with my experience but my complaints require much more than 200 characters to explain.
Gary Eubanks was my sales associate and he was FANTASTIC! He answered all of my questions even ones I didn`t ask. I felt well taken care of.
The attendent was extremly patient and helpful.