Customer Reviews for U-Haul Moving & Storage of Lubbock
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Lubbock
Very friendly staff, worked fast and hard during a very busy time.
Staff was new and had a hard time with the computer system. Some items I purchased were not in stock and they could not figure out how to credit it back to me. Not a big deal, and I just told them to forget it. I tried to "trade" $9 in packing paper (which they didn't have) for $8 in bubble wrap and they could not figure it out so I ended up having to purchase both.
I moved to Lubbock from Dallas and arrived after hours. The store was closed, but an employee was still there. I had rented a storage unit but didn't have 24 hour access. The employee stayed and assisted us so that we could unload our truck. That's AWESOME service!!! He really helped me. He even provided me with a new lock for our unit as the round lock we were told was required didn't fit on our rented unit. THANK YOU U-Haul!!!
My experience was excellent, however, there needed to be more people working so customers would have less of a wait. I picked up my truck on Saturday morning at 9 am and there was only one assistant behind the counter and there were at least eight people waiting to pickup. When I returned the truck that afternoon, there were two assistants, but about 12 to 15 people waiting to return their equipment. The assistants were doing the very best they could considering how short handed they were.
When I reserve a trailer I want to be able to get it! We were never able to pick up our rental for two days! I had to be moved out of my house and UHaul cost me a lot time to find a cattle trailer to move in because I had no other option and a lot of gas money to move 200 miles away had have to make 3 trips to get it moved! This was the worst customer service I have ever had with a non caring attitude. I will not use this location in the future!!
They were closed officially but the location continued to politely answer questions.. made drop box and area very visible user friendly. . Not a hassle at all..
They did not take the truck back to prep it until we got there to pick it up. That was a little frustrating since they knew what time we were supposed to be picking it up.
Customer service was outstanding! In and out very quick for both pickup and return. Would highly recommend this facility! Thanks U-Haul!!
One of the best experiences I've had with U-Haul. Had called and made reservation for equipment. Everything was handled quickly and efficiently. Several customers came and/or called during this time, but all were handled and gone in a timely and orderly manner.
If the location can't answer the phone ALL DAY to answer a billing error that the call center can't answer then disconnect your stupid phone! I tried from 9am til 6pm to get a billing error resolved. I was assisted by some woman at the 'call center ' in Phoenix. She reviewed the bill and agreed it was an error. She assured me my debit card was being credited and then went silent went I asked for an electronic receipt. Then she hung up without confirming my request. I called a few hours later , again got the 'call center' and was told by the 'call center' that there was no record of a pending or processed refund AND no indication that I had ever called. I finally had to go to their store after work to get resolution of what was relayed to me as a check-in equipment error. I won't do a night drop of equipment again if I can avoid it. I returned all equipment rented 36 hours before it was due (enabling uhaul to make additional money in re-renting the equipment) and I was made to do the leg work to correct THEIR ERROR. What a miserable experience. Sorry guys, you asked my opinion. Posted here is the sugar coated version!
you need more people working on a busy Saturday morning. Maybe people working the counter and others who 'drive' the truck up for the customer. Also, it would be very beneficial if customers were able to pick up their truck before 9am!! We would have liked to started at 7 to beat the July heat!!
helpful and friendly staff!
One guy seemed to be doing all the work, but he was nice and efficient.
I don`t remember the name of the young man who helped us with a storage unit, but he was EXCEPTIONALLY gracious. If you can ascertain his name from your records, please give him a gold star!
Zachariah is the young man who helped me and he is very professional and courteous. He represents your company in the highest professional manner Ive ever seen. He deserves a bonus or raise!
Someone siphoned the gas out of the rental truck while it was parked on the street. I had to put in 21 gallons of fuel vs just a couple of gallons for the return. I recommend locking gas caps for renters.
Everyone there is very polite and well informed. I rent from this location only, when I need a truck or trailer. They are very professional and courteous as well. Sometimes under staffed in the front though. I have a bad back and standing in a line with only 1 and sometimes 2 people up front and 6 or more customers all needing something, it can be to long for someone with a handicap or the elderly to stand.
This is my preferred rental and pick up location.
The staff was very friendly and helpful. I did not find one person who was anything less than helpful. My only big disappointment was that they seemed very understaffed. I had to wait in line for quite done time before speaking with anyone when I got there, I then had to stand in that line again to purchase the necessary adapter to make the trailer lights work. Out side I had to wait for the trailer to be brought to me and hooked up. My appointment was for 4:00. The paperwork I filled out says that I picked up the trailer at sometime after 4:20. I did not leave the lot with trailer in tow until around 5:15.
There was a particular women at the front counter who was rude and overall just didn't seem to enjoy her job. She seemed a bit snippy with me even though i was trying to be nice. She ended up getting in a fight with a customer about 30 minutes after I was being helped. The service took very long just to get a pick up truck out to me. Also I signed up online so they were expecting me but I had to wait for 50 minutes for them to bring the truck to the front. It wasn't washed either so I'm not sure why it took so long.
This trailer was not clean when we picked it up. We experienced problems during travel when the door rattled open and we lost some of our personal belongings. Despite the fact that the door was closed properly/secured and still had the lock on it.
Excelent service. Steven DiDonna was very helpful and very knowlagable of the equipment. He explained everything, very polite. A++ sevice from him
From checking the trailer and truck out to returning it and having the storage room they were very professional and extremely friendly
Very nice location. Excellent very quick service.
I picked up a trailor on 7/2. We loaded up and left Lubbock on 7/3. Outside Snyder TX, one of the trailor tires blew up and caught fire. When the roadside assistance came out they found that the brake drum had disintergrated and that was why the tire caught fire. We had to spend the night in Abilene which is where the trailor was repaired, because it was too late to continue to Fredericksburg. This problem could have been prevented with some inspection and routine preventive maintenance.
Honor the existing reservations. Don't put people in a panic by not having trucks ready when you say they will be ready.
Do not say you guarantee a reservation,, I went thru a nightmare,, reservation means nothing,,, I will avoid renting long distance from Uhaul again
I made the original reservation a number of weeks ahead of time. The rate was $75.00. Something came up at the last minute and I had to move 2 days earlier than the reservation date of July 3. The price was increased by $100.00. Im very upset about that. $100 is a lot of money to me. I am a loyal customer and have used Uhaul a number of times in the past 2 years or so.
I was very impressed with my entire transaction at this location. The equipment was ready and clean when I arrived to pick it up, and the employees were friendly and very helpful at both pickup and drop off! My experience at this location helped my move go smoothly - thanks!
The windshield was bug-splattered. The inside and outside of the truck were filthy.
Knowledgeable staff, friendly in Lubbock and Ariz.
Cannot think of anything --it was a very good experience .
This probably is a tall order but ..... I spent $360 to rent a 17' truck on a one way from Ft Worth to Lubbock. Expensive...yes, but it was a necessary expenses. The additional $150 I spent in fuel to travel a total of 323 miles is, in my opinion, an unnecessary expenses. Maybe Uhaul could find a way to improve the MPG for your fleet as you purchase, lease etc your future vehicles?? 10 MPG is quite extreme. Also... I purchased insurance and found out that it doesn't cover anything above the orange stripe across the top of the truck?? Seems like a hidden clause to me??? Maybe, on your website when folks chose your available insurance levels, you could make sure that we are aware (upfront) that it doesn't cover anything above the orange stripe.... Thanks to Denise I was made aware of this.
Equipment was not well maintained. We had a problem with one of the rear tires. The tread came completely of the tire.We called U-haul, we were told somebody would come to repair it within one to one hour and a half, it took THREE HOURS for the repairmen to arrive. We are not happy with the wait because it was a very hot and humid day and we had to wait in our pickup with the engine running, using up our gas, to stay cool.
Well, I stand corrected! I thought things were tightly ran last month when I rented a trailer, something recently must of changed. Did you all put a 4 star General in charge? Now, it seems that you all are"ahead of the curve" more on top of your game plan! Service and proficiency are stepped up somehow. Thank you for being "more on the ball" than ever before. Is this a new employee or management or just what? What ever it is, stay with it! Rick Garlock
Vehicle I rented was clean, but in very poor mechanical condition. Did not run well, hard to start, very poor drive for the money it cost. Glad I was only moving short distance in town. Was afraid the truck was not going to make it at times.
Not enough staff. Waited for quite a while both times I had to drop off.
The back of truck was not swept out and I had to pull over twice b cause of the pwer steering quite working and it started to get hot...
The service people were friendly and helpful! Great job!
Would not change anything.
I had a reservation, they gave my reserved trailer to someone else, then even though they were an hour late finding me a new one, they did not extend my time for use. It was like they didn't have the time or want to make things right.
It was am awful experience! The truck was a clunker that after taking off I thought it would turn off. The gas gauge did work, so I'm disputing this as we speak!it was in an awful condition. The air conditioning did not work and on top of everything I had to wait an hour to get this piece of dump and all the mngr could do for was take $50.00 off my ticket! I will NEVER GO BACK AND IS NOT RECOMMENDABLE!
Everyone was friendly and polite. My time in the store went quickly. The truck was clean. I don't see where you need improvement. Thank You!!
Terrible misrepresentation of the facts. I needed free storage 3 weeks ago, not AFTER my move! And the prices are outrageous. I will never use UHaul or recommend UHaul to family or friends
After hooking up a trailer, do not only check the brake lights and turn signal lights, but also check the tail lights. I discovered the tail lights were out, but brake lights and turn signal lights worked. I thank God that I was not pulled over and ticketed. If I would have been, would U-Haul pay fine?
We extended our rental by 2 days and were charged for it.. Then we were told our rental wasn't extended and we were charged a late fee! Very frustrating!!!!
My sales associate (sorry I don't recall his name) was very helpful and friendly. A very pleasant experience!
Amazing location. Assistant Manager-Gary, went out of his way to help us. Thanks so much!
The young man that served us was wonderful, friendly and very helpful. The turn signals were not working and it was the fuse in our pickup and they did everything to get them working. Very helpful!!
Everything went very well. I don't see from my experience any thing t hat sould be changed or improved. Everyone was polite and took care of my needs right away. Thank You!!
Noted Tag Light was not working upon the return, which seemed to be not operating from the first time I thought to check it out. I was thinking I might keep the trailer overnight, and thought to look at it since I thought I might drive with it at night. Pointed it out to the returning inspection.
I go out of my way to use THIS Uhaul ! I live out on 98 st and can use others but they are not on their game plan like these guys! These guys have it right. As I've said before, this SHOULD BE a training store for ALL of your outlets! Thanks, Rick
Make sure to put the slip of paper where the UHaul rep marks the damages on the trailer inside your envelope with your rental agreement. ...so it doesn't get lost.
There were 3 dolly's added to my order, I did not order them, the location refunded my the money and took care of the problem.
Mr. Bass was very helpful and had great customer service skills. Handled customer situations well and very well mannered .
In Lubbock, I always use this location. Great service and very professional.
None.Great and friendly at both locations.Hard workers.Told Lubbock Tx. U-haul about left turn signal stop lights and wore out tie down straps.Had to use a com along to keep secure on trailer.Straps kept coming off.
I did not receive the pads that I rented. I called that very same day to notify them so that I wouldn't be charged for it and was told I would not be but was still charged for them. This lack of communication for such an established business is inexcusable. I do not appreciate being lied to about what I will and will not be charged for. Would not recommend this place and will never use this company for moving again.
A/C did not work was 101 degrees outside really sucked
It seemed a bit under-staffed.
Disclose all charges up front.!even if you're cheaper than your competition!
Mr. Bulls was very knowledgeable and got me in and out very quickly.
I will never recommend uhaul to anyone. Terrible experience. As a professional on the property management industry I deal wil hundreds of move outs a year and I will be sure to recommend all competitors or uhaul.
The gentlemen that assisted us on this day was very helpful!!! Many thanks to him!! Great job!
Maintenance of the truck, it pulled to the right, had trouble starting the engine and stopping the truck.
The rental process was simple and easy to complete.
This truck was worn out and didn't run well. People dropping off after hours did a terrible job. It was hard to park our truck!
Overall, the experience was very good. We did have to provide some information I had entered online so we could have a faster experience.
Very professonal, with fast service.
Just keep doing what you are doing.
Very friendly and helpful staff.
I got at this location a 7 to get an early start. Waited in line, then the manager said my trailer was at a different location even though they had a trailer there and I reserved a month in advance. He sent me across town to pickup a trailer at a store that was closed! So I called them but they said that couldn't help me they were too busy. I had to talk to reservations myself to fix it it.
The trailer I picked up had bald tires and did not make it too my destination without having to sit on the road and get both replaced. This trailer should have never been used according to the tires.
Trevor checked the truck out and did a great job. Very friendly and efficient
We dropped off after closed
This is the most efficient UHaul place we have ever dealt with!
Going to this place was the worse experience I have ever had . I reserve a u - haul a week a head for the day I was moving . Come to the time to go pick it up , I received an email of the confirmation .. But it wasn't where I called to reserve it , it was on the other side if town . I called to double check if the information was correct , needless to say your manager attitude really sucks .. I can't believe that someone put him in that position to run your place . I been in retail for over 20 years & you NEVER tell a customer if you don't like it oh well , that you don't like it I give it to someone else . I will never go back to this place . Someone needs to reevaluate this manager running your place ..
For one thing I specifically stated that I needed a uhaul big enough for a love seat, sofa, washer and dryer...It was NOT big enough! That's why I put so many miles... So the service SUCKED! Will not do business with y'all EVER! I will also let my friends snd family about my experience with you!!
I was totally taken by surprise at the speed and effiency of check in. As I drove by office, the employees entered my rental unit's number and had my receipt ready for me before I could reach the office. Wow! Great service. Thanks.
Employees very nice.
Shocks in truck are bad.
Paid more than expected.
I was completely satisfied with the service and your personnel
Everything was great except some weird, confusing phone call 2 or 3 days before rental. A lady called from "regional traffic?" called to tell me I would not be picking up trailer at scheduled location, she had no idea where (yet). She said someone would call day before (never did) to tell me where to go. That was concerning as I was coming from Fort Worth and needed to haul son's car home. Conversation went downhill from there. Anyway I decided to ignore call thank goodness.
I had a very good experience, staff was courteous.
I had good results with my experience with Uhaul. I got the equipment that I needed and everything worked in good condition. I would recommend using Uhaul to anybody that is moving short haul or long haul moving.
Nothing. Everything was great. Steven, guy who helped me, was great and very friendly. Helped me know what was what.
Excellent customer service
From Stephen Didonna.
Very helpful and responsive, I had my trailer hitch installed there also.
I could never get anyone at the facility to answer the phone and would always get transferred elsewhere to someone who couldn`t help me. That being said, the manger, Larry, is AWESOME!
Functioning air conditioning in the truck was expected. I'm glad this was just a single day move.
We ordered & paid for a roll of the plastic wrap & they didn't give to us. When I called they acted like it was our fault because they were too busy to remember. But they did credit our card.
Yes! I would even recommend this place to myself again! You all do a great job, keep up the effort. Thanks for everything, Rick
No problems keep up the good work
Very friendly counter team.
Not enough room to explain the mess up that happened after we rented a truck for 3 hours and returned it! Terrible!
. Ryan at the drop off location was very nice and went above my expectations to make good on a very bad experience with uhaul road side service.
The general manager, Larry Bass, was beyond nice and helpful. I really do appreciate him and his staff.
The gentleman had a problem with the passanger taillight and after he thought he fixed it he told me it was fixed and later on the trip the actual clip that goes into the light was broke so I made a temp fix but before that I had got ticket for the tail light not working because the gentleman didn't know how to observe equipment apparently
I was told I would receive an 18$ amount back to my account,in an email. Where is my refund
the worker met me at the truck and had me finished and gone very quickly.
Quick, easy and simple. Why more places can't be like this?
Thank You for working with me when I had to extend my rental twice.It really helped!
show the rental unit to the customers prior to moving items. mine was smaller than what i anticipated and for the price, it should've been bigger.
i was a little disappointed at the storage size, it wasn`t what i thought it would be for the price,i thought it would be bigger
It's very good. And the guy is very nice.
Did not have a problem with this UHaul store. However, this one is the place I was sent. I do have a problem with the one where my reservation originally was - 2520 E 50th Lubbock, Tx. I received a call from the owner on Thursday that he would have everything and we arranged to pickup my UHaul at 5:00pm on Friday. When I got there he told me he didn't have my UHaul and that my reservation was cancelled. After get upset with him he finally agreed that it was his fault that he didn't change the time in the system. He called the store listed above and they would take care of me. And they did. They also arranged to give me 175 extra miles free of charge. However when I got to the UHaul store in Abilene - 826 S. Clack - to return, they said that I owed more because of extra miles. They did not put my extra miles in at free cost. The owner Jacob took care of this and I didn't end up having to pay anything else.
I would only recommend it because Lubbock is limited. The largest truck is the one i ordered, it had very little fuel in it and the battery cables were loose so the first time i killed the engine, it would not turn on again and i had no lights in the storage space until tracing down the loose cables. I lost several valuable hours worth of loading. In cases like this appropriate discounts would have made me a happy customer.
When a person makes a reservation for a truck a week in advance he should have a truck waiting. I was told day prior of move that the size truck I was needing would not be available and was put on hold for 30 minutes with regional office so they could assist me.
This location was a total cluster F**k. three counter employees all on the phone and seemed to be helping no one. way to many boxes in inventory stacked in the showroom area. I was there to do a simple drop off and it took me over 45 minutes! Dedicate an area and employee for returns only so customers don't have to stand and wait while someone who hasn't got a clue what they want tries to make up there mind. Find a freakin storage area for all the boxes for sale and display a few.
Wash the windows and mirrows. They were covered with water spots hard to see in spots.
We always rent our U-Hauls from this location and have found the personnel helpful and polite.
You the best person I have ever met in business running your operation, Larry. This man was willing to help us get on track and find what we needed and get us started moving. We completed the move in just under four hours. I know from visiting with Larry as the Uhaul was brought around for us that he was in the Air Force, and he is a tremendous asset to Uhaul and a great member of the Lubbock community. I felt like Larry and Tyler and the check-in crew that afternoon (which included a regional manager) was first-rate the entire time. The checkout process with everything shown on an iPad was better than ever before (I have used this location four times for moves). Thanks Uhaul!
Waited about 10 minutes before an employee spoke to us or helped.
Had a great experience at both the Belen and Lubbock locations . Things could have not been better. Will definitely rent with UHaul again. Thank U to the staff. Great guys and advice.
I was assisted by Greg or Gary at your facility and he was a real pleasure to work with. He was knowledgeable and very friendly. He is an asset to your company.
Everybody was really friendly and helpful
Initial trailer did not have working tail lights so had to redo paperwork before getting different trailer. This should have been known before hooking it up and taken out of service.
You should have a daily one way rental
Very friendly and helpful
Staff are customer friendly and helpful
Very friendly and helpful staff. The rental was handled very smoothly.
nothing that i experenced , your staff was very polite and made me feel right at home. I will always bring my business to THAT SAME LOCATION [ 1613 34TH Street] thank you again for helping me when i need a moving van , keep up the good and professional work you all do at this location .
Great service, great prices.
Great friendly professional employes
I was met out front without ever going inside and the equipment was checked in and the operation of lights was checked it drop off make sure everything was ready for the next customer I was extremely impressed
This rental was a disaster. I received confirmation for a trailer, but did not receive a text or email that it was only available for pickup 4 hours away! We were not able to get ramps, which resulted in injury to a mover. And I was charged a higher price for a trailer that didn't meet our needs. We were moving things quickly due to a death in the family and did NOT need this hassle. However, the rental location was fine and the staff on both ends great.
They seemed liked they didn't care . In fact rude.
Staff was very friendly, but I would suggest another place to do business with. To much to list with a 200 character limit.
Overall service was excellent. Transparent transactions(no hidden charges) makes renting so much easy. I think it's too much to ask for, but at least you can provide a ride back to the renters who have invested more than a fixed minimum amount(lets say $100 or so). Thanks!!
The staff was extremely helpful.
Larry Bass was amazing and very helpful.
The people were very knowledgeable and helpful not only on the phone but in person as well. Although they were busy, they took time to walk me through and show me the storage units to help me decide.
Friendly great employees at this uhaul
I always choose U-Haul! : their the best so helpful.
Place was great staff was awesome they took good care of me an my needs lot better service than in Dallas
The gentleman who assisted me was a perfect example of a great employee. He provided excellent customer service and wish all people were just like him.
They were very helpful and courteous
Uhaul was a great experience, the staff was great, and they worked well with our things, and with payments :
There was a hold up on paperwork for a week and I wasn`t notified until the end of a week. Got my stuff a week late because of Uhaul negligence. Also, $500 worth of stuff broke.
The staff was wonderful but a little overworked
I had to wait in line several times for quite awhile
Facility was well maintained very clean and appeared very secure, wouldn`t hesitate to use again.
Everyone was wonderful, outstanding customer service !
Great job everyone !
I was very impressed with smooth transition of this transaction, starting from my very first inquiry... I would recommend U-Haul anytime... Thanks for such great service...
Great location for moving out for college students.
I had a good experience. Everyone there seemed to give their utmost care and respect to our needs.I`m completely satisfied.
The boxes are larger than you imagine, and easy to pack and unpack. The staff is friendly.
Friendly staff and moving everything in and out was managable.
Great service at the Lubbock location.
It was a quick and easy move out process .
Usually busy. Customers are treated fairly and with respect.
The staff was very helpful and accommodating. I was happy I selected this location.
I wasted days on the phone with UHaul, where staff continuously gave me wrong answers. Due to UHaul`s lack of organization, movers I hired weren`t able to do their job, costing me more $.
Only problem was number of access points. Multiple doors and combination lock was too much like Get Smart for me to continue storing work materials there.
Horrible! Poorly trained staff with pitiful knowledge.Box SENT 6 days AFTER scheduled arrival.What was written off as a key stroke error was a foul up from the start that they didn`t know how to fix.
the staff was knowledgable and extremely helpful when I needed a larger area.
Great staff. Very friendly and helpful.
Best storage experience I have ever had!
My experience was very pleasant.
The website is hard to navigate. Make it easier on the customer.
Friendly staff. Units were easily accessible and clean. I recommend others use this facility.
Everything turned out great.
The service at this facility from checking in, to making sure I had the right size storage space for my load, to the easy access for unloading and finally for the truck drop off was first rate!
Great staff. Very helpful and attentive.
the dual u-box trailer ramp needs to be redone, I twisted my knee and almost fell twice wile unloading heavy items like a washer and dryer, a lawn tractor, and the medium uhaul boxes
The service was excellent. Employee`s were very nice and professional.
Everyone was so great to me i never worried about my unit even in bad weather they were a great staff with weather updates
Deliberately got charged a $15 late fee when you had my CC to process yet i got charged.....
Rented unit and wall between my unit and the adjoining unit fell down when starting to load! Walls were thin drywall held up with small screws. Cancelled contract and found a superior business.
I only needed the facility for a short time but it was convenient and the people at this facility are always friendly and a great help.
New manager - EXCELLENT! Jeremiah Bulls was terrible!!
Very helpful staff. Very kind and courteous.
There was debris on the grounds and made it look unappealing. The staff was overall not customer friendly. Trying to contact the office directly was frustrating.
Very convenient location to me lots of services. Hallway lights didn`t work well at first, and combo lock was difficult to set up. After that, smooth sailing.
Good. Keep up the friendly service and greetings. The people working there earnestly seem to care about the customers.
the employes at this u-haul were great.
the employes at this u-haul were great.
I liked the location of the unit. I had easy access and was able to have extended hours for a small fee. The staff was very helpful and I would gladly return in the future.
I was annoyed that you required 2 references to rent a storage unit. After all, you have my stuff not the other way around.
THE STAFF WAS VERY HELPFUL AND FRIENDLY!!! THANK YOU
the storage unit that i used had a broken door and was hard to open and close. The floor of the storage unit also smelled like cat urine and had a dark sticky stain on the concrete floor.
Colleen was just the most helpful person there. before I even walked in the door she was there to offer her help. She knew exactly what i needed before I did. I would marry her if I could
The staff was extremly helpful with my storage needs and helped me find the best unit to meet my needs. I will be using this facility in the spring. THank you.
EXCELLENT customer service. Will recommend this facility in a heartbeat.
Very easy process - very clean and well organized staff.
Excellant service by this U-haul location. They were all great. Thanks.
thank you guys so much especially the staff in Lubbock, East LA, and Altadena!
Eubanks extremely helpful.
Average store, prices alittle to high for the service you get.
It was an older facility but was in very good condition. The employees were helpful and knowledgable.
Great service-great people-very professionl,.js
Gentleman who helped us was excellent. Great service!
Transaction was easy and fast from beginning to end.
Very thorough and professional. Excellent service.
I would rate excellent but there were roaches in all our things.
Your staff was very friendly especially Jacob
My experience was horrible. The staff lied to my face, over charged me, kept me waiting several times. This was a HORRIBLE experience. I will try to avoid Uhaul for the rest of my life.
gary went out of his way to help when i went therento clean up thank you very much
Staff at the facility were very helpful, responsive and answered my questions. Telephone assistance at 800 phone line was not as helpful.
I feel i got ripped of for the fact i didnt get any type of refund when i moved out about two weeks from when i paid my month was up.
only complaint that I have is that when I made the reservations I was quoted a specific rate and when I got there the rate was almost doubled! I do not think that it right to do the customers that way
An employee told me to get 1 uBox. My things barely fit into two. I was told uBox would be cheaper. Wrong! I was lied to multiple times about prices and everything!! Unacceptable.
My storage rental rate was more than was given at the time of my reservation. I would have like notification that the rate was being raised when it happened.
Courteous attentive staff, remember my name greet me accordingly,excellent price value, convienently located
Felt like the contents of the unit was secure and the staff was very helpful.
Great staff and management! Always helpful and friendly. Jeremiah definitely does a great job! Thank you. The only negative is prices. My rental went from $39 to $50 a month.
U box was great, but it took us about an hour and a half to do paperwork and actually get the box picking it up at the store
Upon emptying my facility, I discovered a box of books and magazines infested with termites. I phoned the claims department and am waiting contact from them.
I appreciate the workers there,..very helpful and polite,.js
The staff was very helpful and the location is perfect for all my needs.
Extremely clean and the customer service is excellent! Above beyond!
thank you for taking such good care of our things. We had a great experience and will use y`all again if we need!!!
The exterior door security seems to need some maintenance.
U-Haul was a good experience. They were very helpful when our unit had water damage. I would use them again.
Great staff, but some of our furniture had water damage. I know there is a plan for repairs and thus I gave the facility a good rating. However, in its present condition, it should be rated poor.
I was told before I paid my rent on 12-25-11 that if I paid the rent and checked out a few days later they would pro-rate and return. I was lied to because they would not pro-rate and return the rent.
Good service, friendly staff.
Door to unit was not secure. Was not happy with service.
Young man who helped us Jacob, I believe was very friendly, very helpful. EXCELLENT customer service - kudos to y`all!
Ended our services on the Nov.19th, which was 7 day from the November charge. Uhaul would not give any type of refund or partial refund for the rest of the month.
Ended our services on the Nov.19th, which was 7 day from the November charge. Uhaul would not give any type of refund or partial refund for the rest of the month.
It was OK. The people were friendly and helpful and I felt things were secure there. The facility is rather old and a little run down, however.
The staff was very friendly and will use u-haul again.
I have used H-Haul for storageand moving rentals at various times in the past few years and have never had a bad experience.
My only complaint is that they do not answer the phones very often.
I was charged a late fee! I called your office several times and could not get this resolved. The late fee should have been removed!
Zack was incredibly helpful, friendly, and efficient. I`ve used U-Haul Storage for a few years now, and every time Zack makes the experience a great one. He is truly a top notch employee!
Very helpful staff. Will try to make your exprience as convenient as possible
I was very impress with Zack he has great people and customer service skill however,on the other note Gary has no people or customer service skills he needs retraining
Jeramiah was great. Zak was helpful during a sressful TTU move in weekend
The two guys working on the morning of 7/17 were courteous and professional. Being a woman I really appreciate guys who treat me no different than they would treat a male customer.
Recently rented truck and told I had free month storage. Affirmed on phone when I reserved storage.But at facility was told it was last one so I had to pay. Was stuck with stuff and no option.
The people at this facility was most helpfull. I rented a truck and had no difficulties driving to Ca. I did this same trip in 2004. Both times all went smooth. Thank you for a pleasnt experience.
I loved it just Pack it with all your funiture lock it up and they will deliver the box to your new adress. This is the best way to go if you are moving way out of state
We needed short term storage for a Tech student and the U-Box was perfect. It was hard to reach your store by phone, but other than that, we were delighted!
excellant very nice people
The manager got us into a unit when they were at a scarcity due to TTU move out.
Very customer oriented staff. I would highly recommend this business.
Not Happy! Had to rent even with a free rental voucher for a Month! with one way truck rental!
Everyone was so helpful and understanding. We love you guys!
I had a wonderful experience working with the uhual crew in lubbock. They were great at costumer service, and handled a unresolved solution for me perfectly.great job!
Answered all questions and was clear in pricing.
So far I have had a pretty good experience with this U-Haul. The employees are very helpful, and I feel like my unit is nice and secure :
The U-Haul employees at 34th and Q have always done a good job for me. this is why I always go back to 34th and Q.
Piss poor,GM is a complete moron, a smughonest person! Believe me when I say I let others know.U need to fire him,the only reason he cont. to have customers is strictly his proximity to Texas Tech.
I`ve tried less expensive, bigger 4cheaper, so-on sheds... U-Haul is by far the best! The facilities are always clean. The temps are always perfect. The staff is always friendly. Highly recommend!
The guys where extremely helpful and even remembered me from previous use my only complaint was I called to upgrade my storage over the phone the lady put me on hold and never got back on the line
Very helpful by taking me on a tour into their available units before purchase. Also offered available discounts without provocation and explained everything.
Worst service ever. Cant even complain here without a 200 character limit! Never use, rent, or suggest to anyone ever.
Good service provided by the staff.
very helpful person whose name I did not get.
Everyone was very helpful.
The U-Haul Customer Service Representative was very professional, knowledgeable and helpful.
The man who helped me out was very nice and helpful.
U-haul truly went above my expectations. The storage space was well maintained, secure, and still a great bargain. The customer service was excellent, and I had no problems.
Honestly, my only complaint is the lack of elevators. It would be easier for larger/heavier items. Other than that, I am very happy with it all.
I was very pleased with the employees, they were always ready to assist. The storage units were kept up, I felt safe about leaving my belongings there. Thank you
I was charged for two months when I asked for one month. Refund will not be available until I close my storage?? Not professional.
The staff was attentive always helpful. The facility is immaculate. It is located really close to Texas Tech University. We will definitely recommend you to our friends and family.
Everyone at your facility was most respectful and helpful both at our move in and move out from the storage unit we had. I`m sure we`ll return next Summer for a repeat.
It was terrible and I will never be using this place again for anything. I will never use Uhaul or any of their products. The manager is rude.
Staff was very accomodating and professional-great first time experience with U-Haul!!!!
Service was great and employees very curtious. Also very knowledgeable about the business he was also training/assisting new hire. Will recommend friends to go there. Thanks!
When I made the reservation on the phone, the room could have been finalized at the same time, saving time for me, the movers and your time. Gary.
I was helped quickly and had every question answered.
Very friendly and accomodating at this facility but Soooooo busy..long lines of waiting very annoying.
I have used several U-Haul locations. The customer service at your location surpases many other Lubbock businesses.Thank you for your professional service. Sincerely,Dale Scott 806-543-4839
you gave my stuff to someone that never gave it back and had no right to get it out
I had paid for a climate-controlled storage unit and on a couple of different trips to the unit to retrieve some of my belongings I noticed that the room was not climate-controlled.
hard to find the storage unit, they weren`t marked with numbers
Service representative was very efficient and courteous.
Service was prompt. Equipment was in perfect working order. Check in was a breeze.
All staff have been friendly and helpful, but Gary was very accomodating with a problem I had with my storage unit this month.
the guys there were very pleasant, nice,friendly, and helpful.
Their level of service was excellent they were very professional in assisting me with my needs.
We had a long wait to get everything done even when we had reservation.
I rented storage and a 14` truck over the weekend. All staff including manager Jeremiah, associates Zachariah and Bob were very curtious and prompt in service.
You all are amazingly helpful. This is the second year you have helped us with storing items between apartment moves. Thanks for your great service!
My experience with this U-Haul location was excellent. Everyone was very helpful and the equipment was in good condition.
The people working at Uhaul are very helpful and knowledgeable. I highly recommend using them for all storage purposes.
They were helpful and professional.
Everything went smoothly.
Your folks did a great job of helping me set up an account and obtain the right size temperature controlled unit. Thanks
I have too much to say for just 200 characters. I was very unsatisfied with my experience and moved out because of it. You have my contact info if u want more information.
My only complaint would be the length of time to get unit rented rent truck etc. when I`d already made prior arrangements over the phone including my credit card information.
I was very unhappy with my experience but my complaints require much more than 200 characters to explain.
Gary Eubanks was my sales associate and he was FANTASTIC! He answered all of my questions even ones I didn`t ask. I felt well taken care of.
The attendent was extremly patient and helpful.
We always had trouble getting the lock unlocked and the door open. The dust getting in was pretty bad, but that can`t be helped here in Lubbock.
Door had to be repaired before we were
able to use. Also could use more office personel.
Staff were very helpful.
Associate was very helpful and a joy to work with. Thank you
have not used the facility yet, only rented the unit so far, but it has been great so far
The U-Haul Lubbock location did excellent in respect to customer service. However, I found John Buller, U-Haul rep at Denton, to be very rude and unprofessional.
We had several problems with the unit.
I chose to rent on the spot because the staff was so friendly!
I rented a truck and was going to have to store my sons things,we saw the tag on the truck I called,the man was expecially helpful in getting our stuff into a unit,Great Job!
Friendly staff andgood prices
this is the second time i had issues with uhaual and will never use them again
The place is very busy, but the customer support was very nice, and made the experience worth while.
I received excellent service from the staff and the storage area was the size and price that I needed. I do plan to use your facility in the future.
Overall, I had a pretty good experience with using U-Haul Storage units. My only real complaint is the access hours. I don`t believe I was informed that I could purchase 24-hour access.
The lines to rent my unit and move out were very long. They need a LOT more staff on their busiest two weekends of the year. Two people to process paperwork is not nearly enough.
The storage units we rented were terrible. Had we seen the units we rented prior to renting we would not have rented them.
Wish the hours didn`t stop at 7p.m.
Outside front of the business was trashy- gate to the storage unit would not work- there was a lock on the storage unit so I had to walk back twice-took 45 minutes to get into my vacant storage unit.
I have had a great experience with u-haul on 34th Ave Q..The staff was very helpful and would help you with what ever you needed...I would recommend them to any one .
Leak in storage never fixed. Inconvenient times to get in storage. Was locked inside storage gate, when we arrived before closing, and employees knew we were there. Had to call 911 to get out.
The employees are ALWAYS friendly and helpful at this location. Thay are usually busy but they maintain their friendly service and do everything they can to make your wait short.
I would like to be able to change my password for my online account access, but I don`t see the option for it. This would be a nice convenience to have.
I was in several times that day and had a long wait each time. You can only access your stored itmes when the staff is working.
it was positive im glad all my things stayed safe and sound... thanks
Everyone was very helpful and communicative, going so far as to call a week before to let me know they would be particularly busy and to advice arriving early.
We did find the halls cramped and hard to maneuver through and around and the hall ceiling height was inadequate.
Everyone at this location was friendly and very helpful. Andrew was very personable and walked me through my rental even though they were busy. I would recommend this location to anyone that I knew!
Knowledge of employee was good.
service was good/staff helpful/the unit we rented was very clean.
Our trip was canceled. Your staff was exceptionally helpful! Thank you!
The facility is well kept and very reasonable. The staff very quickly called us with answers to a couple questions. Very pleased.