Customer Reviews for U-Haul Moving & Storage of Malvern
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Malvern
I was pleased with our rental...no issues. When I took the van, no one came out with me to make sure that there was no damage or that I could find the correct van. Going that extra step would be helpful.
Fairly long wait time for check-out of van. 1 more staff would have been nice.
Tough parking if customer must leave a vehicle while using a rental for a short time. Otherwise, facility, equipment and employees were very good.
The staff in Malvern, PA were most helpful. Kip, Michael and Sherwin couldn`t have done more. Thank you!
I feel your advertising prices are a bait-and-switch. Sticker price says $29.95, after insurance, mileage (all 22 of them), gas and taxes it cost me a little over $100. When the taxes and fees do more than triple your advertised price, especially for such a short trip, I think that's ethically wrong.
All service and equipment was excellent.
When I returned the truck they tryed to tell me that there was more fuel in the truck then when I retruned It(the truck was not full) but when I told them if they would like to see the pictures I took of the fuel gauge they backed off (I took pictures when I picked it up & when it came back) I feel somebody was trying to get me for extra money .I will not ever rent from that location! I dont hold anything agenst U Hual as a company unless it happens again Thank you for the use of your truck.
No on site parking was available, but the associate was able to direct us to the lot at a nearby bowling alley.
It was great. Vehicle ready, in and out was a breeze. Representative very helpful and explained everything to a T. NICE!
Overall good experience from this location. I have been renting exclusively from this location for so long that that has become the norm. Phil handled my rental and he did so in an expeditious and courteous fasion. It is always a pleasure to deal with familiar people that actually know you by name. Keep up the good work.
The truck we were given should have been retired long ago. The dashboard was held on with a couple of screws. Overall the truck did not feel safe. It had over 160k hard miles on it.
I reserved a 5x9 utility trailer with a ramp. when I got to the pick up location there were no ramp trailers available, so I agreed to take a 5x9 without a ramp. What I did not realize until I reached my destination is that the sides are not as deep as on the ramp trailer and I was unable to haul as much as I needed to. Waste of my day.
My experience was wonderful!!! I was very pleased. All of my questions were answered and the staff was very attentive.
The associate was very efficient and took care of all my needs. I would definitely recommend this location to family and friends.
The employees were great but the location wasn't good there isn't enough space in the parking lot. It's at an intersection with a light. I couldn't get in until other got a green light in their direction so I sat 1/2 way in the intersection. I didn't feel safe. There was also a large (not U-haul) truck in the lot that got stuck I had to go through the service entrance (garage) to get into the building.
There is no parking place for my car to park it and get the pick up truck from there.
Staff advised me to park in the next lot which is not of UHaul.
Some parking place for customers cars would be good.
I had to wait over 1 hr to rent a pick-up truck. And when finally went out to truck, found the truck bed with over an inch hard solidified ice. Had to wait another 45 min to try to get a truck with clean bed. Turned out that was difficult. Finally, got frustrated and just asked for blankets to cover the ice. I was planning to move TV and piece of furniture. The representative was very helpful, but that day he was very busy and clearly he needed another person to help him out and save time for customers.
Your computer systems seem very cumbersome and slow. I took a long time for a store clerk to even find out if they had an appliance dolly they could rent me.
Best customer service I've ever had at compared to any other uhaul location I've been to. I was in and out quickly when I rented my trailer. I will continue to use this location as my main uhaul that I use for my business needs. - JW
Great customer service! Very stressful move made a bit easier by fast and pleasant service. Thank you!
I rented a vehicle twice within a week. Great service each time. Vehicles well kept. Service quick and efficient . Thank you
Keep up the good work. Quick and friendly pickup and drop off.
Easiest truck rental ever!!! Reserved online. 10 minutes to pickup, 30 seconds to drop off. Wow!!
I kept walking into the tow bar that's attached to the rear of the truck, because it's low and sticks out and has sharp corners.
You guy don't have to do too much, just more parking spots
I was able to rent a larger unit 10x15 at another facility for less than what it cost to rent a 10x10 at U-Haul and purchasing insurance was not necessary.
Keep doing what you are doing. Like anything, I'm sure you could find something to improve on. We've rented at least a half dozen times in the last year and I can't think of a negative thing to say, I really can't. Great job!
The entire staff have been helpful not only for my own use, my parents & family has used this location several times and they always gone above and beyond normal responsibility to make sure that all the members of my family are accommodated. Thx
They did a great Job. Much better than my last visit
I made a reservation online but when I went to pick up the rental they could not find the reservation,
The cost of the truck is a little misleading. The mileage adds up to a lot more than the cost of the truck.
What can Is say..another rental-another good experience. In and out in a jiffy. What else can one ask for. Kip and Sherwin are very accommodating. I can't ever see somebody giving negative feedback at this location. Keep up the good work and you will ALWAYS get my business...end of story!
The antendent there was very nice and helpful.
this is the 2nd time i have rented from uhaul and both times the equipment size i wanted was not available. i had to rent a smaller unit and make 2 trips which cost me $20 in gas and $7 in tolls. the person at uhaul said i would be discounted so i will see if that comes through or i have to call to make it happen. next time i have to rent i will look for alternatives to uhaul. would love to discuss my experience with someone and understand ho uhaul wikll make this right.
Did paperwork on line, could not have been faster or easier.
Kip was very helpful and took time to answer my questions. Originally requested a 10' truck, but a 14' truck was provided. It turned out to be the better choice since having the ramp made loading and unloading way more easy. The furniture dolley was worth renting too. The truck did great on the 400 mile trip from PA to NC. I recommend that customers read over all instructions for loading/unloading and driving any U-haul rental. It will make your move way more enjoyable.
Quick and efficient service. Nice people. Helpful.
All is well change nothing
The manager at this location was terrifically helpful! He pre-approved our driver's licenses (we live in Europe and do not have U.S. licenses). He also let us move our appointment up by one day to avoid bitter cold temperatures on the day we originally scheduled. The agent who actually gave us our contract and told us where to park our personal vehicle was friendly, professional, patient while we asked a lot of questions, and thorough in explaining about gas, mileage, etc. Our move day went perfectly and we are thrilled with the service we received in Malvern. I would use this location again and would highly recommend it.
Easy to reserve and pick-up trailer. Everything worked well for us.
Trailer was dirty and a couple of running lights did not work. Even the manager at the receiving site commented that the trailer should be retired.
staff knowlegable and friendly
My reservation was totally messed up. I reserved a truck and car lift for 9am pickup. The day before i got a call from another location (35 miles away) confirming my reservations for the car trailer at noon the next day. I called customer service and discovered that the recreation for my truck was for a larger truck and a noon pickup.
nothing - it was a great experience and i will use uhaul in the future ! thank you :)
It was a quick drop off, so I can't say too much about it but the guys there were helpful in pointing that if the mileage is under the contract value then I won't need to pay anything extra and I could leave without any delays.
We will rent from this location again in a few weeks.
clean the windshields in between customers
Good service. Have used them many times.
Have some leadership and demand that they fill up the gas tanks before you rent a truck. This is only fair so customers just replace the gas they use your system is unfair I returned my truck with much more gas than when I started and they refused to adjust my difference in costs This is simply stealing my money I will pursue this with the better business and small claims court if you do notation least respond to this review !!! Have some class and at least respond
Was not the location I requested. Rented a dozen furniture pads that were never put into the truck. When I called about the pads i was told there was nothing they could do and since it was not the location i requested it would have been more than an hour round trip to pick them up. Never again will I use your service again!
Rented the cargo van for a studio apartment move. Was kind of frustrated to learn that a queen size mattress and box spring was very difficult to load in. Maybe you should specify bed sizes on your list of sizes and items that fit?
My truck was clean and waiting to go when I got there. Thanks!
The pick up agent provided us with the option for a one way rental (which we did not know we could do) which saved us a LOT of money - this was very gracious of him and much appreciated!
Always good at this location. Repeat customer
Excellent service and friendly reps. Thanks!
I was a little upset with the difference between the mileage rates for a picked up on Friday as apposed to Thursday. Why would the rate be different...it makes no sense other than it generates more fees for U-Haul. It would have been $60.00 cheaper if I had picked up the truck on Thursday and kept it for an extra day. Live and learn...
Good man working the counter. Good people at this locale.
The overall experience was excellent.
The locatoin is clean and the oprocess was fine. The staff was unfriendly and somewhat cold.
Excellent service as usual. It is what I come to expect when I rent from this location. Sherwin took care of me and had me out with a rental in no time flat...what else can you ask for. As for Kip, my prayers are with you my friend.
The trailer that I was to rent which had just arrived had the turn signals reversed. While the arriving facility should have checked it, it should not have been rented from the previous dealer in that condition. Fortunately they had the same size trailer but not with a ramp. We made do and the Frazer facility has excellent and most helpful personnel. I rate them A+.
Always use this location. Found that calling direct always assures a good experience. Have been using for years. A+.
I scheduled an appointment for 8.30 on December 2nd. This was confirmed. On December 1st, I received a mail confirming my appointment for 11.30. I phoned on the morning of 2nd to find out if my appointment had changed and why. The branch changed it without confirming. I rescheduled to 4 that afternoon (after I'd already changed my plans to make 8.00). When I arrived there was only 1 person in the branch. He was very helpful but said he would have to stop and serve customers when they arrive and phone "I hope you aren't in a hurray!!"" If they agreed to 16.00 why was there not someone available. The hitch was fitted and the guy did a nice job however the following day I realized my bike rack doesn't fit into it. I went back to the branch and was told I need an extension and should go to autozone! I have since discovered my bike rack is a class 2 and the hitch a class 1. I thought they would know this. All very unsatisfactory. I will not be going to them again or recommending them.
Very helpful, made the day easy...
Everything went as expected
Truck was clean, well maintained and service was excellent. Keep up the good work!
The attendant at the counter was very helpful and friendly.
Excellent customer service. Very fast and efficent.
Check in and check out was a breeze!
Have rented equipment from this U-Haul location previously. It is not the closest one to my residence, but is much more courteous, knowledgeable, and accommodating than two others more proximate which I have also tried.
Always a great experience. The staff is professional and responsive. Would not rent anywhere else.
The truck was cleaned but smelled of VOMIT still. I needed to drive all day with the windows open to keep from gagging. NASTY!! It should be cleaned two more times WELL before renting again.
Keep up good customer service. I appreciated the efficiency and easiness upon renting. I would just recommend simplified details of additional cost when going over 25 miles. It became an additional burdening thing to think about.
Friendly competent service, helped to hook up the trailer and take it off upon returning it. Will definitely use this site again.
The truck I rented really smelled badly of cigeretts.
Patched roof led to water damage and destroyed our couch. Rodent problem as well. Unit did not appear to be well maintained. Unit needs major repair work.
I want to commend you on your staff, especially Sherwyn, who was kind and helpful throughout the check-in process.
the staff was friendly and helpful.
This was the first time I`ve ever used a storage facility. They were very helpful and made things so easy.
I CALLED GM MULTIPLE TIMES, LEFT
MESS.SERIOUS ISSUES. NO RETURN
CALL FROM ANYONE. NO ONE TOOK CARE OF THEM. VERY POOR CUSTOMER SERVICE. Juanita HILL ph 484-459-0232
Hassle free except for a request to use a certain lock which UHaul sells for an additional $11.95. I used my own lock, but received a phone call about it. Other than that, I had no other problems.
Very friendly and efficient.
I had a very good experience with this facility--and there`s no way to beat the free month deal that I got. It would be good to have some clearly marked customer parking near the office, though.
Redundant information needed for truck rental and storage facility -- I assume Uhaul IT department could rectify.
Like almost every UHaul location I`ve been to, this personnel seems a bit overwhelmed and understaffed.
Theodore was very accommodating after I had a long day of dealing with other Uhaul folks at a different location and couldn`t get the 26` truck I had reserved.He was a big help.
Friendly and helpful staff!
Sometimes had trouble making the access card work.
The General Manager and his staff were exceptionally helpful and made me feel welcome. I would recommend to a friend. Keep up the good work!
Very helpful and quick. Did not meander like the store where I picked up from.
Olivia was super helpful and friendly.
My only concern is that the lights in the storage area seem to be inconsistant when it comes to working ALL the time. The manager assuredme this wasan item to be addressed with the maintenance team.
The management and staff are always courteous, kind, and willing to assist with any concerns and answer any questions promptly and with integrity.
The person from your reservation center who reserved for me on the phone Tabitha was fantastic!! Great job Tabitha!
I was told that third month was free. You charged me for every month.
I found the staff to be very friendly and helpful. Excellent customer service. I will definnitely recommend this U-Haul facility for storage or rentals. Keep up the great work and customer service.
Very helpful and professional
Service was fast and ready for last minute changes, very convenient for real-world circumstances. Also, being open on Sunday is a huge plus!
This is a very nice facility and has a good location right off 202. The staff was extrememly helpful and responsive.
I would recommend these to a friend as they are much cheaper than the competition.
The staff at the Malvern Uhaul were incredibly nice, helpful and funny! Their positive attitudes made our moving day a lot less stressful.
Late on a Friday in the pouring rain and the U-Haul team was still helpful and curtious. Had to swap units, forgot a lock and had a rig to big for the area but guided us to the best way in and out.
The staff was very accommodating and helpful. The facility is kept clean.
My overall experience was good but the $15 late charge every 15 days is a little excessive.
Everything was explained in detail as well as shown. I was guided to the unit and explained everything tome again.
The only issue I had was that the roof leaked, but there was no damage to any of my property.
Staff was very helpful and friendly. Location was perfect. Thank you!
Friendly staff and good service.
I helped Angelina with her move. The only complaint I have is the continued e-mails of non-payment after she moved out. The threatening e-mails were not necessary and no longer owed you money.
Online reservation difficult to make and understand
The staff don`t know enough about the program to answer questions or quote costs so you never really know how much it`s going to cost.
Very expensive, would have stayed longer but found alternate storage 30% cheaper
It took one hour to get the storage unit
I stopped at the Frazer location to verify availability on Thursday and when I decided that I needed to rent on Saturday morning, Teddy and Ken were very helpful.
Worst experience in customer care I have ever had, IT to slow response, to lack of communication between corporate and local people. Malvern saved the day although lack of training was obvious.
It took me 50 minutes and being transferred four times to cancel my locker.
Your representative Kip. Was very informative and went the extra mile to help in our time of need. Very friendly...welcoming.
The manager and staff were all extremely nice and organized, they served be well.
Staff was extremely friendly, facilities were well kept.
All my stuff was infested with stink bugs.
Everything went very well with my rental situation and I would highly recommend U-Haul particularly the Frazer location for rental.
I had hundreds of stink bugs in my storage unit. I didn`t have any bugs or pest where I lived prior to putting my things in storage.
excellent front desk help and support
We were very satisfies doing business with UHaul.
was very happy for staff member help
This was a great experience and I will recommend this center to my friends in need of a uhaul...I have rented in the past from others and no others compare to these guys!
The staff who took my reservation for a van was surly and abrupt. This reflects poorly on the establishment. I have dealt with this dealership before and have had good experiences. He is a bad apple!
I prefer a 24/7 storage facility but this was a very good site for me.
Dave was wonderful, so helpful and very easy going and was able to work things out with us which put me at ease. Great experience!
Your Mgr., Dave Zaffarano, is a very competent and accommodating employee. He made my experience seamless and the rental process was very easy. I rented both a storage space and tow dolly.
We waited 1.5 hours to rent space.
Dave and Dave are good men and helpful
Great location. Friendly staff
Called for help computers were down/can`t tell me what time I`m due backchecked in @ 2:05 was told @ double charges, etc. I am upset about this please call 610-585-6620
Dave at the Frazer, PA location was superb in customer service and did a wonderful job setting me up with the storage unit.
Dave very helpful, pleasant to deal with, facility excellent.
Minor negatives - I`m using your free 1-month storage, wish you had more facilities closer to my home. 24-hour access would be nice.
Staff was very helpful and friendly. David Y. helped me from start to finish he was great. Service was excellent and professional.
Great services, was given incorrect information when scheduling over the phone for storage access hours.
Good location, easy in and out.
The front office was not very helpful and we had to rid of several items due to rodent and insect infestation.
closing hour @6:00pm was not convenient for access to this facility.
I would love to see a complete tracking of your $5 mandatory enviornmental fee. Charging you customers extra and then claiming to be envoirnmentalist is misleading and dishonest.
The only problem was the long wait in line each time I went to the counter.
The staff was pleasant and willing to help. I would use this facility again. Thanks!
Dave was the most outstanding employee any company can ask for.
see e mail for rest of comments
Gordon A. Wilson
This is my second time with your frazer location. I am very impressed with the staff and facilities.
The staff was extremely friendly and helpful.
The Frazer crew, especially Dave the Manager, were extremely helpful. The crew was respectful and informed. I feel my belongings are safe and secure.
Dave in the store was the most polite and respectable person I have meet in a long time. He was knowledgeable and very helpful, more than that he went above and beyond to help clear the snowin.