Customer Reviews for U-Haul Moving & Storage of Malvern
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Malvern
It was great above expectations.
I requested a 15 foot truck but receive an 10 foot delux
Replace the vintage equipment! Truck was pretty worn out but did get the job done.
I placed an online reservation however when I arrived at the above location to pickup the 17' truck reserved, I was told my truck had not arrived. The customer was supposed to have returned the truck the day before but had not and was not responsive to the number of calls the staff had made. Additionally we had reserved movers for this same day, thru your program. The above resulted in us getting a 10' truck, as the staff was unable to locate anything larger, although they made a good effort. This was a major inconvenience, which resulted in multiple trips of 26 miles round trip (4-5) to meet the move deadline. We also had to incur additional fees from movers, due to the trips in between packing and unloading.
The guys were terrific and went the extra mile to get the job done. Thanks to Chris (installer) and the helpful and attentive sales staff! You guys rock!
I was very disappointed when I arrived to pick up my truck at 715am- which I reserved for 12 hours 7am to 7pm and had email confirmation that 12 hours was booked (U-Haul Contract 25324237).. I was told by the individual behind the counter that I had to have the truck back by 230 at the latest or he could not rent the truck to me. I presented him my reservation email confirmation clearly showing that I had a 12 hr rental..I was told that the email had no bearing on the rental and he did not care what I reserved. After arguing with him he said 330pm return time or I incurr a $50 fee for other person who they decided to rent truck to at 330pm, and a $30 fee for being late. I decided to just take the truck and I called customer service around 8am and complained, was told to call back around 230 if i was going to be late for 330 pm drop off and that there was not much they could do. I then proceeded to load truck etc. I then called back around 115pm and got James (customer service). He quickly looked up my acct and confirmed I did indeed reserve truck fior 12 hrs and that the uhaul center could not change it etc or threaten to charge me fees etc.. he quickly fixed the issue. James was great.
Bottom line was that I should not have been treated like i was an threatened by uahlu employee stating that he did not have to rent truck to me at all and he was going to hit me with fees etc if i did not return it by 230 or 330 a full 3 1/2 hours sooner then my reservation times return was..
I have another move coming up mid January and I am going to look else-where for renting a truck..I have used u_Haul 10 plus times and I am really frustrated with how i was treated this time and told my reservation was meaningless and that I was told he was going to refuse to rent me the truck!!!
email@example.com is my email..
I would like to know how U haul will handle this and make this right?
I had to call uhaul 4 times to make this my drop off location. Once there the service was great.
I reserved 12 blankets, and the guy at the counter confirmed 12 blankets for me. Before I left the lot I checked and there were blankets in the truck, but I did not specifically count them. When I got home and started to load I noticed there were only 6. So I had to make a trip back to the store to get the other 6.
The store was quick to fix the issue, but it was inconvenient and it set me back for loading and moving. Others were ready and I had to run back to the store.
So I guess and improvement would be to just confirm that everything I reserved was actually in the truck. Or someone reminding me to check before I pull off the lot. I looked, but I didn't have any concept of what 12 blankets looked like.
staff was helpful and responsive.
In and out were as efficient as ever, and the equipment was ready to go when I rolled up. Couldn't ask for more.
Our reservation was changed two times. The first time was a change in the pickup location, but they call to ask for approval. Second change was for the time of pickup, the manager claims that he called several times (which is not true as shown by our phone company records) and no voicemail was recorded. Besides, what is the point of having a reservation if they can change it at their discretion, anytime? We were moving on a tight timeframe,the movers were already scheduled and they told us there was nothing they could do, the manager was no apologetic at all. They moved our reservation from a saturday morning to the afternoon at 6:30 pm (who moves at night?!!), meaning we had to reschedule movers for Sunday morning. Well, when showed up to pickup the truck, SURPRISE! there simply was NOT truck available. This made clear that the real problem was that they NEVER HAD A TRUCK in the specifications offered in the reservation. So, my claim is this is a huge lack of responsibility and customer service. We paid in advance for equipment (dolly) that they didn't have available in this store and no refund was offered. Besides, we paid for a 26" truck and had to manage to work with one of 17", plus other extra charges that were not described in the online reservation. Moving is a stressful event by itself and this company does not make it any easier. I'm hopeful the problems is restricted to this particular location, they don't deserve any business, the way they treated their customers.
Customer service was excellent and online check in made the process easy. We will use U-Haul in Malvern for our next move.
I was on my way in no time. Truck was clean, ran great. This place should be the model for Uhaul. Neat, clean, nice people to assist you. Thanks
Only one employee in the shop-or so it appeared. Was a busy Saturday.
The printing on the invoice was not readable. The details of the conditions of the rental was not properly explained.
Great location and service. I have rented here over 10 times and it's always a good experience. Great management.
The truck was clean, but smelled a it . Otherwise, everything was fine
The attendant did not come out with me to get truck. Signed everything in the building and he pointed where truck was. Normally this would be ok, however the gas tank was not full like he noted on the paperwork. Since I was in a hurry, I just left and ended up eating the extra fuel to and filled the tank prior to reviewing
the initial mileage on contract was different than the actual mileage at the time of rental. I have 62,892 and Paperwork ahs 62,888 which is about 4 miles difference. Please refund my difference of $3.56 back into my credit card. Any questions please contact me at 484-620-0332.
Super service Angel was super!
Have rented a U-Haul twice in the past few months and have had great experiences with both rentals. Employees are very well trained and helpful.
A good location at malvern pa
Everything was great. Very respectful of my things and were timely. Would highly recommend if you need help moving.
It was a little busy on the drop off, with only one person, had to wait awhile to get through the line to drop off. Otherwise, a very large location with a lot of supplies and good service
Nothing.......maybe a friendly smile every time a customer walks in. I know it was the end of a long day but that is no reason for poker faces.....
Your prices are too goddamn high! $125 for about 4 hours usage and 38 miles. Too much UHAUL.
Only comment, continue to serve the public in the friendly and professional that you have in place
Have used this location before. Very professional, fast, courteous, and well equipped with everything.
I reserved a 17' truck to be picked up at 7am to start moving. When I arrived at 7:15am, the computers were down and I waited in line for 45 minutes before being helped. The gentleman working the store notified me that my reservation was for 12pm, although I very clearly stated I would be in when they opened. After finding another truck (smaller 15' truck) I was able to move the majority of my items, but now I will need to make a trip or 2 tomorrow to finish my move. Im extremely dissatisfied with Uhaul's customer service team that scheduled my reservation and unhappy about the long wait when the store opened.
No hidden fees, pretty straightforward. Keep the gas within the green and it will pay off, on a full tank went from Malvern to west Chester, to philly, philly back to west Chester then west Chester to Malvern, cost 15 bucks to refill tank. Def worth it!
The person had an attitude!
Phil at the Malvern location was friendly and helped with everything we needed after a stressful moving day! Thanks Phil!
This location is great. Everyone works real hard to get customers in and out. Begins at the top with the Manager on down.
Customer restrooms (I didn't ask, but I didn't see any signs either)
Having a customer service rep walk customer out to the vehicle to confirm gas and mileage. The mileage in the van was off by 2 miles and I had to go back to hunt down an available rep to fix the problem.
Returned trailer on Sun night and got charged for all day monday-was told i could still return it after hour no problem knowing i would be there by the time they leave on sunday,they checked it in at 9am which is the time they got to it in that busy lot.if i know this i wouldnt have busted my as to return it on sunday like thay asked.Only tells me next time i rent from you never listen to the office and olny come during business hours if I use you again!
This was a very easy experience and I will definitely use
this location again.
Kip helped me get a truck when budget cancelled on me... Saved the move... Great customer service
No customer parking available. I was directed to park in the lot of a closed bowling alley next door. There were homeless people hanging around that lot and I did not feel comfortable parking there but had no other options.
Employees were overwhelmed. Waiting on customers and cleaning vehicles, thats alot. Was driving vehicle with windows down, trash was blowing around inside cab.
I was rushing to make it back to the location before 5pm on Sunday to turn in the truck rental. Just made it and I had an antique photo of my grandparents in my hand which I had left in the truck. Sat down at the counter to get my receipt and I put the picture behind me on top of some packing materials. I left without it and didn't realize I forgot it until 9pm. Monday morning at 9am, I immediately called the location to retrieve the framed picture. First person went looking for it then someone else came on and I kept asking if it was there. It was 2 feet by a foot in an antique oval frame. The person was hedging until; finally they admitted they threw it in the garbage the night before. I told them Id come down and dumpster dive as it was a family heirloom. The person advised me the dumpster had been picked up and sent to the dump.. I was incredulous, how could any one with any sense throw this item out. It would have been like someone leaving an obvious valuable behind in the cab. Couldn't they hold it for 24 hours to see if anybody claimed it. Could have a courteous manager called me on my cell, as I was the last one there the previous evening. Your customer service is atrocious. Your staff is downright STUPID! Yes, I'm at fault for leaving it there, but was in a hurry trying to get back before they closed. Needles to say I won't be renting anything again from UHaul and neither will I recommend anyone I know do,
Representative at the desk was difficult to understand (spoke very quickly and curtly to us)
Scheduling was helpful in changing my order to accommodate my timing requirements. The Malvern staff was immediately responsive.
Great guys at this location!
I found a much improved system / experience compared to prior experiences. :)
Ryan was extremely friendly and helpful, both at pick-up and drop-off. I would definitely rent from this location again.
The manager was very helpful.
Management of this facility needs to change, They are always understaffed, and service is poor- consistently.
horrible customer service. I waited 2hrs for a truck due to one mistake after another from the local staff. They couldn't tell what Uboxes were available although I had one reserved. They broke a lock on one they thought was empty and it turned out to be full and in use by another customer. They refused to offer a discount on a storage unit although they couldn't fulfill my Unix order. Terrible service.
Not try and steal money from customers and when they bring up the concern shrug your shoulders and help someone else !! I had to call the police today before the employees want to help mel
I am very dishonest with the customer service I received this time. I've been waiting two days now for a return phone call, despite four attempts to contact them both through the location and the main number. I had a $50 credit from a previous problem with equipment supposed to be applied and has not been and no one will return phone call. Your main customer service number has even sent people in that location messages to contact me and I want t your main customer service number has even sent people in that location messages to contact me and no one has.
Truck didn't have a bar to hang clothes. The last truck that I rented had one. I was disappointed to show up at my apartment and find that there was no place to hang my clothes.
Ryan Carlson is an amazing asset to your company. Although a line of customers awaited him when he opened the doors at 9 AM on Sunday, he was courteous, efficient, and hustled the whole time. It's all about the customer experience - Ryan nailed it.
The overhead door on the trailer was inoperable and should not have been rented in that condition.
The onsite team was very helpful
Check-in and Check-out very easy and Salesman was great..
Everything went very easily. Staff was very helpful.
did not meet anyone at this location but spoke to them twice to confirm hours and to confirm receipt of the returned vehicle and the woman I spoke with each time was excellent!
This was a great, hassle-free experience. The equipment (trailer) was in perfect condition and worked beautifully for our needs (hauling a motorcycle).
Make sure the truck is filled with gas before people rent them or give credits. We took a truck with 7/8th of a tank filled. Returned the truck 100% full and recieved no credit.
The manager on duty was very nice and helpful.
everybody was very helpful, quick in and out
Truck was maintained but to old for fleet-maybe local move, but anything over 50 miles should be a much newer truck.
Understaffed. Associate seemed miserable and unpleasant. took his time when getting the truck for a 7/7:30 am pick. Truck should have been pulled up night before.
I know it's not their fault, it's corporate or whoever I spoke with. I called 2 separate times to make sure I was guaranteed 108 miles. When I went to pick it up the paper work only allotted me 30....that was the first big annoyance. So after I called corporate they said it would all be noted in my file and when I drop it off I shouldn't have any trouble. Well of course they tried to charge me $70 in overage miles because their paperwork said 30 miles also and there were no notes in my file. The communication in this company is deplorable and honestly don't know if I would choose to use you again. And I caution all other consumers out there. If you don't pay attention or call them multiple times you'll probably get way overcharged
Some of the employee's are very helpful other just stare at you and you have to drag every word out of them.
A more detailed explanation of how the charges are calculated
The marker lights were broken
The truck we rented from a different company was not working properly and we had no truck for moving day. I called last minute, on the last weekend of the month, in Auguat and you were able to get me a truck. Thanks for all the efforts.
Helpful people and easy access to the place. They were friendly and helpful.
1 guy was attending to the front desk. I waiting about 15 minutes to be helped, while there were 2 other couple behind me. Just long as hell wait time. That was it.
Great service and staff. Very quick and easy.
The issuing attendent tolerated me--poor eye contact, flipped my license to me, did not help back out the truck in crowded, odd shaped lot.
I waited 45 mins to get up to counter cause there was a long line and only 1 person working at counter. I was pissed. Other than that, everything was great...
check that all trailer lights are working. the trailer that I rented had a brake light not working and a right turn signal not working.
Ryan was very helpful in picking up a trailer.
Only seemed to be 2 people working on a Saturday morning. Waited in line for about 20 minutes.
Tell them they need a padlock if they are going to leave their truck after closing.
I rented a 15 feet truck on 8/21 to move my stuff. When I booked the truck online, the u haul website said that 15 footer can fit the contents of 2 bedroom apartment. I rented the truck at 7:30 pm and after coming home, I realized that the size of truck won't fit my needs. I called u haul at around 9:45 pm , explained my situation and requested for a bigger truck. U haul said that someone will call next day around 7 am to confirm if a bigger truck is available? I called u haul again at 12 am same night and again at 7 am next morning to talk about getting a bigger truck. At around 8:30 am next day, I went to u haul location, explained my situation to them and returned the 15 footer. I was hoping that u haul will understand my situation and charge me probably for miles and taxes only but they charged me the FULL amount. I lost around $94 and I never used the truck for anything. I got my situation explained to their assistant manager as well but in vain. U haul should trust their customers and sometimes should be able to make exceptions. I think my situation was not very uncommon and they could have done something but sadly, they did not.
I reserved a 6x12 enclosed trailer in the store with an African American gentleman. I later got an email confirmation saying I reserved a cargo van. I called uhaul to fix my reservation and the lady hung up on me after putting me on hold. But Ryan at the store was great when I picked up my reservation and is always helpful and a pleasure to work with the many times I've rented. Every uhaul should have more Ryan's!
I rented a trailer that had a flat tire. This caused me about a 2 hour delay because I tried filling the tire with air, drove a little bit and it was dead flat again. I needed to call the U-haul 800# which was great. However, this problem caused me great difficulty. I returned the trailer about 14 hours later and notified the man at U-Haul. He knew about it and was shocked when he learned the other person rented me a trailer with a known flat tire. They were supposed to fix it 2 days ago prior to renting to me.
There nice people there but they forgot my packing blankets also the windshield was so dirty inside and out it was hard to see out until I cleaned it. I also used a car carrier , I had to lube the tie down ratchets myself so they would work properly .
Second time using this location and as before the representative was courteous and efficient.
Representative was courteous and efficient. I would highly recommend.
I have called their at least 5 times to let them know I have vacated my storing locker on 08/17/2015 for locker number 1411. Also, when I took the truck the computer said it had 5/8 of fuel and it only had 3/8 of fuel so your employee told me he would change it in the computer system but when I went to return the truck to stack and store in bel air, md the manager told me it still stated 5/8. Thankfully the manager at Stack and Store got this issue resolved. I have still not heard from anybody at the Uhaul in Malvern, PA. They have their phones on transfer to the regional office constantly and your associates at the regional office are horrible.
The location at Malvern is great. However, trying to deal with customer service reps on the phone, has been problematic. I attempted to extend a rental on several occasions and kept getting passed back and forth between the rep and the traffic team. Neither one fully listened to what I was asking. After the 4th transfer, I gave up and just told them we would bring the truck back. If it weren't for the crew at the Malvern location, I would be looking for another company to fill our needs.
Additionally, if it were at all possible to get business rates, that would be helpful. We find ourselves in need of trucks on a more routine basis. If we were able to partner up with U-Haul in getting a break on rentals due to the frequency, that would be an incentive to not look at competitors for rates/trucks.
The line took almost an hour to get through so they didn't take the time to vacuum the truck before we took it. Also, we found out upon drop off that the rental is based on the exact time of pick up, so we were charged an additional day. If we had known that, we could have picked it up later, but the uhaul employees were too busy to take the time to explain. We won't be recommending this location to anyone.
Need more customer parking, Sat morning very busy, could use an additional part timer
Ryan did a great job under difficult circumstances. Many people made arrangements for a Sunday morning pick-up. It would have been helpful to have more than one person managing pick-up process. However, the efficiency and professionalism with which Ryan handled this was impressive.
Understaffed, the one guy running the shop was swamped.
Trying to fit a size 12 foot into a 9 shoe. Way too crowded
I have used this center before and have always found service to be good.
The fuel gauge on the truck is broken. I went 42 miles and it did not move at all from the f line. I filled it up across the street and put 7.5 gallons in the truck. According to your sheet at 7.5 gallons used the gauge should be at 3/4 full. Besides that the truck worked perfectly.
Always great staff friendly and very helpful.
The staff at this location(Kip and Ryan)are very professional, courteous, and friendly, they deserve to be recognized
Staff was incredibly helpful. Great facility. Big chunks of broken glass in front of unit next to mine. I`m sure if I mentioned it, they would have promptly cleaned it up. Too tired after long day!
Friendly and helpful service. Answered all my questions and gave some helpful recommendations for putting a hitch on my vehicle.
Well run team-Great check out service!!!!!!!
The service was friendly and truck was ready but my tow dolly was not and I had to drive to another location out of the way to get it. That being said Uhaul made some adjustments to my bill and were very apologetic. I get that things happen. They handled it very well. I would recommend this company to others. You just might want to re-confirm your equiptment is ready the day before. I drove the truck over 1000 miles to my new home and the truck ran well was good on gas and the truck had no mechanical issues. Overall this was a 4 star experience.
Return area was crowded with vehicles and I did not know where to drop the trailer. They still do a good job. Too many people at one time dropping off their vehicles.
Get the truck front end aligned!!!
my only issue is reserving at one location and then having to pickup at a differant one adding billable milage
Long wait time before an associate came to provide assistance.
Dolly was not placed in the vehicle
Vehicle was sandwiched btwn 2 other vehicles which made it difficult to exit the lot
Renting a truck from U-Haul was a terrible experience. The scheduling is screwed up and you don't get what you pay for. I'll never rent from UHaul ever again.
Way overpriced for the equipment that I received and the gas tank was less than half full when I picked it up (yet my contract said it was full). It also smelled like cigarettes. On top of that the customer service representative wouldn't accommodate my needs for my move. Never using this company again!
Very nice staff and quick pickups and drop offs,well run machine you got running Malvern!
The gentleman at the counter was so helpful! Great customer service!
I enjoyed being helped by true professionals!! They know what customer service is!!!
The staff is kind and courteous. I did not give it an excellent rating because I had to wait 45 min to get my vehicke. It was because a woman held up the line for a scheduling issue. The staff handled it professionally but there seems to be a glitch in reserving online. I myself rented a larger truck only to have someone call me days before to tell me there wasnt one available. I was fine with a van but can see how this glitch can affect people with much larger moves.
Only two people working and first person was helping a guy then going out to hitch his car then coming back to do paperwork. Second guy comes in and after a couple of minutes he says Are you returning a vehicle I said yes and he said give me the key you will get an email. Next thing I know I am charged almost $500 and the hold was $347. I still don't have an email to explain but so much for $29 a day. Plus we returned it to Malvern as a favor to West Chester. West Chester said Malvern needed it. I will not do u haul again!!!
On Saturday morning there were several people, myself included, who had been given an incorrect pickup time. There were no trucks at all available when I arrived, even though I had confirmed the pickup time over the phone. It appeared that there was a major disconnect between this location and the booking site/call center. It is not ok to have a confirmed time to pick up equipment and then have nothing available.
The staff couldn't find the keys to the van and had the wrong type truck from what I reserved. The vehicle was full of dog hair from the previous renter.
Was not credited for moving pads which I did not use.
Good service this time.. Thanks
I had a hitch installed July 2014 and within 8 months it stopped working and, worse, affected the turn signal on my car. I had half the harness removed at a cost of $50 to my by my car dealer. The Uhaul location in Malvern refused to repair or reimburse me because I had not purchased and extended warranty on the hitch. In June 2015 the remaining portion of the harness started affecting my car again so I had it removed at a cost of $50. Now I have called your customer service department 4 times and am told someone will contact me in a day or 2 and I never get a call back. Now I am sitting on hold with your Malvern location to see if my harness is part of the recall and I have been sitting on hold for 5 minutes.
Uhaul sucks and I will NEVER BUY ANYTHING FROM YOU AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I was very satisfied with the customer service I received. I had to change my reservation several times and each time the rep was very helpful and nice. So just keep doing what you are doing.
The guy was very helpful... no complaints.
in busy times like the summer, folks need to drop off their equipment on flat level ground, so make some room.
Horrible customer service. Had to go to the location in order to get my final bill 2 days after dropping off the vehicle because i never received the invoice by email like i was told.
did no receive my email receipt.
I rented a large truck for moving furniture. The people were efficient and friendly. My compliments to them.
I have used this center for my moving nedds in the past and it has always met my expectations.
Excellent employees! Ryan and Angel were extremely helpful and made my experience rewarding!
Only one person had the password necessary to complete my transaction so the rep had to wait for him on multiple occasions.
Very friendly and helpful staff
All facilities and service provided by the staff were exceptional. I have already recommended the site to friends in that area.
On of the better U-Haul facilities I`ve used.
Maintainence needs could be addressed better than appeared usual at this facility.
Staff at Malvern location very helpful.
The gentlemen who work at this site are fantastic. They were warm, helpful and knowledgeable. The key card access is easy and the unit was clean.
Teddy at Malvern U-Haul was awesome!!
everyone was very helpful
The staff members were very busy helping other people, however I registered online, which ended up saving me no time. Either the computer system isn`t great or I had a new person.
The u box itself is cheaply made. I had numerous billing issues for overcharges. Overall, it was a very poor experience that I would not recommend to anyone.
They need more help. I waited 30 minutes in line. I`ve been in there twice in the past week and they never have enough help for the amount of clientele they have.
The facility is well maintained and clean. The staff are very friendly. Thanks again.
the people working their seemed clueless. i couldnt wait until i moved my stuff out, just a mess
All personnell very helpful and attentive to my needs anad desires. Stopped in several times to size up a truck and allowed to take actual measurements.
they forgot to give me the key card to get it,my storage was actually filled with someone else`s furniture and my code did not work at the gate after I finally got the card key to get in.
The staff in Malvern, PA were most helpful. Kip, Michael and Sherwin couldn`t have done more. Thank you!
I was able to rent a larger unit 10x15 at another facility for less than what it cost to rent a 10x10 at U-Haul and purchasing insurance was not necessary.
staff knowlegable and friendly
Patched roof led to water damage and destroyed our couch. Rodent problem as well. Unit did not appear to be well maintained. Unit needs major repair work.
I want to commend you on your staff, especially Sherwyn, who was kind and helpful throughout the check-in process.
the staff was friendly and helpful.
This was the first time I`ve ever used a storage facility. They were very helpful and made things so easy.
I CALLED GM MULTIPLE TIMES, LEFT
MESS.SERIOUS ISSUES. NO RETURN
CALL FROM ANYONE. NO ONE TOOK CARE OF THEM. VERY POOR CUSTOMER SERVICE. Juanita HILL ph 484-459-0232
Hassle free except for a request to use a certain lock which UHaul sells for an additional $11.95. I used my own lock, but received a phone call about it. Other than that, I had no other problems.
Very friendly and efficient.
I had a very good experience with this facility--and there`s no way to beat the free month deal that I got. It would be good to have some clearly marked customer parking near the office, though.
Redundant information needed for truck rental and storage facility -- I assume Uhaul IT department could rectify.
Like almost every UHaul location I`ve been to, this personnel seems a bit overwhelmed and understaffed.
Theodore was very accommodating after I had a long day of dealing with other Uhaul folks at a different location and couldn`t get the 26` truck I had reserved.He was a big help.
Friendly and helpful staff!
Sometimes had trouble making the access card work.
The General Manager and his staff were exceptionally helpful and made me feel welcome. I would recommend to a friend. Keep up the good work!
Very helpful and quick. Did not meander like the store where I picked up from.
Olivia was super helpful and friendly.
My only concern is that the lights in the storage area seem to be inconsistant when it comes to working ALL the time. The manager assuredme this wasan item to be addressed with the maintenance team.
The management and staff are always courteous, kind, and willing to assist with any concerns and answer any questions promptly and with integrity.
The person from your reservation center who reserved for me on the phone Tabitha was fantastic!! Great job Tabitha!
I was told that third month was free. You charged me for every month.
I found the staff to be very friendly and helpful. Excellent customer service. I will definnitely recommend this U-Haul facility for storage or rentals. Keep up the great work and customer service.
Very helpful and professional
Service was fast and ready for last minute changes, very convenient for real-world circumstances. Also, being open on Sunday is a huge plus!
This is a very nice facility and has a good location right off 202. The staff was extrememly helpful and responsive.
I would recommend these to a friend as they are much cheaper than the competition.
The staff at the Malvern Uhaul were incredibly nice, helpful and funny! Their positive attitudes made our moving day a lot less stressful.
Late on a Friday in the pouring rain and the U-Haul team was still helpful and curtious. Had to swap units, forgot a lock and had a rig to big for the area but guided us to the best way in and out.
The staff was very accommodating and helpful. The facility is kept clean.
My overall experience was good but the $15 late charge every 15 days is a little excessive.
Everything was explained in detail as well as shown. I was guided to the unit and explained everything tome again.
The only issue I had was that the roof leaked, but there was no damage to any of my property.
Staff was very helpful and friendly. Location was perfect. Thank you!
Friendly staff and good service.
I helped Angelina with her move. The only complaint I have is the continued e-mails of non-payment after she moved out. The threatening e-mails were not necessary and no longer owed you money.
Online reservation difficult to make and understand
The staff don`t know enough about the program to answer questions or quote costs so you never really know how much it`s going to cost.
Very expensive, would have stayed longer but found alternate storage 30% cheaper
It took one hour to get the storage unit
I stopped at the Frazer location to verify availability on Thursday and when I decided that I needed to rent on Saturday morning, Teddy and Ken were very helpful.
Worst experience in customer care I have ever had, IT to slow response, to lack of communication between corporate and local people. Malvern saved the day although lack of training was obvious.
It took me 50 minutes and being transferred four times to cancel my locker.
Your representative Kip. Was very informative and went the extra mile to help in our time of need. Very friendly...welcoming.
The manager and staff were all extremely nice and organized, they served be well.
Staff was extremely friendly, facilities were well kept.
All my stuff was infested with stink bugs.
Everything went very well with my rental situation and I would highly recommend U-Haul particularly the Frazer location for rental.
I had hundreds of stink bugs in my storage unit. I didn`t have any bugs or pest where I lived prior to putting my things in storage.
excellent front desk help and support
We were very satisfies doing business with UHaul.
was very happy for staff member help
This was a great experience and I will recommend this center to my friends in need of a uhaul...I have rented in the past from others and no others compare to these guys!
The staff who took my reservation for a van was surly and abrupt. This reflects poorly on the establishment. I have dealt with this dealership before and have had good experiences. He is a bad apple!
I prefer a 24/7 storage facility but this was a very good site for me.
Dave was wonderful, so helpful and very easy going and was able to work things out with us which put me at ease. Great experience!
Your Mgr., Dave Zaffarano, is a very competent and accommodating employee. He made my experience seamless and the rental process was very easy. I rented both a storage space and tow dolly.
We waited 1.5 hours to rent space.
Dave and Dave are good men and helpful
Great location. Friendly staff
Called for help computers were down/can`t tell me what time I`m due backchecked in @ 2:05 was told @ double charges, etc. I am upset about this please call 610-585-6620
Dave at the Frazer, PA location was superb in customer service and did a wonderful job setting me up with the storage unit.
Dave very helpful, pleasant to deal with, facility excellent.
Minor negatives - I`m using your free 1-month storage, wish you had more facilities closer to my home. 24-hour access would be nice.
Staff was very helpful and friendly. David Y. helped me from start to finish he was great. Service was excellent and professional.
Great services, was given incorrect information when scheduling over the phone for storage access hours.
Good location, easy in and out.
The front office was not very helpful and we had to rid of several items due to rodent and insect infestation.
closing hour @6:00pm was not convenient for access to this facility.
I would love to see a complete tracking of your $5 mandatory enviornmental fee. Charging you customers extra and then claiming to be envoirnmentalist is misleading and dishonest.
The only problem was the long wait in line each time I went to the counter.
The staff was pleasant and willing to help. I would use this facility again. Thanks!
Dave was the most outstanding employee any company can ask for.
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Gordon A. Wilson
This is my second time with your frazer location. I am very impressed with the staff and facilities.
The staff was extremely friendly and helpful.
The Frazer crew, especially Dave the Manager, were extremely helpful. The crew was respectful and informed. I feel my belongings are safe and secure.
Dave in the store was the most polite and respectable person I have meet in a long time. He was knowledgeable and very helpful, more than that he went above and beyond to help clear the snowin.