Customer Reviews for U-Haul Moving & Storage of Malvern
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Malvern
The location and employees could not have been better!
I was very pleased with the overall service and reliability. I have scheduled another truck for my big move the end of this month. I look forward to equally good service
I rent here all the time and the staff does a great job with customer service.
Excellent customer service
Had to wait 45 minutes for a return. Spoke to customer representative and explained that the paperwork said the tank was 3/4 full but it was only 1/2 full at checkout. The owner from the pickup location made a note on the paperwork and signed that it was only 1/2 full at checkout. I even gave my copy of the receipt with the signature showing the fuel tank was only 1/2 full to the customer service representative but WAS STILL CHARGED $30 FOR REFUELING! Total BS. Uhaul is running a fuel-charge scam. Don't rent from here!
It is not about the location but the whole rental experience. Online booking is apparently not reliable. Guaranteed trailer was not there. No discount for a worse trailer. Incompetent agents on the phone. Horrible experience.
Pickup was quick and efficient; drop-off was less so
Store area clean and well organized. The hitch part of installation started on time but resulted in what was reported to be about one and a half hours resulted in two and a half hours. The installer was constantly called back into the office to answer questions, tend to banking, tend to trailer and truck rentals, resolve employee questions and much more. At one time more than 30 minutes went by without any work on my order. The installer was very pleasant but very shorthanded. One lady came in for her hitch install appointment and had to reschedule due to the backup. With all the delays I didn't even get an apology offer of water, offer of a discount or a free bar mount - anything to acknowledge my delay and discomfort. You know, this store is not set up for any sort of customer comfort during long waiting periods. Incidentally, I believe I was overcharged for the wiring module and I didn't get the $10.00 online discount. A very disappointing and annoying experience.
When I arrived the desk clerk was processing one customer which took over 35 minutes. My reservation was processed in less than five minutes because I signed in via the Internet. I drove off the location one hour after arriving because the outside employee was still helping the previous customer. Your whole process is incredibly slow.
The rep who helped me was helpful and courteous..
Customer service was bad, had the wrong truck and charged me twice.
It looked like there was an old spill in the back of the truck, but we covered it with a tarp; otherwise; truck was clean. Quick place to get in/out of, convenient gas stations to refuel, polite employees.
Improve customer service. Don't ignore customers who are waiting to be helped. Have more than one person available to help customers. We were 1 of 2 customers in the store and no one even acknowledged us until we started asking other people to help us (who apparently couldn't because only the 1 guy could).
This was my first experience with renting a Uhaul ..and I was over charged by 20 miles. The employees would not even discuss the situation ...just stated I should have checked the miles when I got in the truck. That fact was not explained when I picked up the truck; shame on me for expecting honest employees
The u box itself is cheaply made. I had numerous billing issues for overcharges. Overall, it was a very poor experience that I would not recommend to anyone.
provide a receipt or confirmation of drop off so that both sides know the contract was completed. Nothing was offered, nor asked, at the drop off site by either party. Lesson learned.
Need insured movers contact
MuscleforMoves at 7176835319
I had no problems. I arrived on time, my 9' van was ready to go and the check-in was quick. I had done the online express check in, so maybe that helped.
The van was pretty easy to use even for someone who never drives this type of vehicle. I did find that when I had to merge from a left lane into oncoming traffic that it was key to have a person in that passenger seat.
The staff at this location were helpful and efficient. Thanks, guys!
Truck was in good working order, but it was filthy on the inside. The window had a layer of grime on it.
The representatives were not very friendly, but the truck was as promised so overall it was a successful trip. I also believe that if uhaul is not able to accomodate the trucks to the locations we request then we should be provided with a mileage compensation for the difference.
I asked to pick up the truck in Upper Darby and I had to go all the way to Malvern to do so, also, I wanted a 20' truck and I got a 26'. I'm not comfortable driving vehicles that big. If I need you again, I hope I'll receive what I asked for in the location most convenient for me.
If someone makes a reservation ONLINE two weeks before the date of move, do not CHANGE it online 3 days before the move. This was a huge inconvenience for me, which the person at UHAUL Cust Service I spoke with told me was "just the way it works". Really? A second change (for pickup time) happened just the night before the pickup. Ridiculous.
Ensure the wheels are properly inflated. Windshield was cracked. Guys at the desk seemed bored and disinterested in helping. They did the bare minimum.
Gas gauge was only at 3/4 but the pickup slip said 7/8 and I didn't have time to go back and stand in line again to tell the clerk. Not a big thing; probably about $5.00 extra in gas to get it to 7/8 before returning the truck but an indication that the check-in vs. check-out gauge readings are not quite accurate.
Very good deal for fast move and unlike other uhall rentals they helped put it on the hitch for me
Truck back door broke down. No customer service help. Was charge for extra day plus extra mileage. Had to take the truck for repair 30 minutes away on my own time
Quick in the office and loaded trailer quickly. Fast drop off and trailer return.
Keep up the good work! I love the new update with the automatic door at entry, looks awesome.
Have used this location numerous times and have always had a great experience. A well run business and extremely helpful.
The service person didn't seem to be very happy doing what he was doing when it came to dealing with the public.
Great customer service, very helpful!
Neither of the 2 electric "cigarette lighter" outlets in the cab were working, so I could not use a GPS. The brakes were a bit spotty on the truck as well. I spoke to the attendant about both, he didn't seem too interested, but maybe he's doing what he's supposed to, to take care of the situatuon.
Keep up what you are doing.
rented a small trailer - only very minor "maintenance" issue was did have a side running light out, which I mentioned to them - they said as long as it's not a brake light or turn signal to not worry about it. Was surprised the trailers do not have a crank lift or jack of any kind.
Over charged milage, had to jump rental 4 times, other uhauls are all day rentals this was only 6 hours and the same rate, gas was below where they said it was, have not gotten a receipt after returning the rental, windshield was cracked. This truck should not have been rented out and I would never recommend anyone to rent from this place
I was "redirected" by U-Haul to this location from the Pottstown location I originally made the reservation for. I was not happy with having to drive 40 minutes out of my way to get there. I was also "upgraded" to a 26' truck which was very inconvenient for the parking lots I had to move from and to.
I was charged for blankets and did not recieve any of the blankets. If I did refer anyone I would inform them to make sure everything is in the truck before you leave the facility.
I was forced to use this location as my reservation was given away at the location 2 miles from my house. I received my confirmation email and number and showed up around 9 45 am to pick up my truck that I was told would be ready AS EARLY AS 830am and i would have the ability to use the truck until midnight. When I arrived they had already given my truck away. I was told I received a phone call which I did, but no voice mail was left and they only attempted to call once. This was extremely frustrating. I have two young children and I was unable to be there exactly at 830... as I said I was told it would be available as early as 830am... not I has to be there at 830 or they would give it away within an hour. From that point I was told my reservation had been moved to a facility about 10 miles away and they had a truck available. This would end up tripling my mileage ,bit I didn't have much choice. When I arrived at the second location I was told they didn't have a truck or my reservation. At that point I was fuming mad. I was now two hours behind. I finally was able to secure a truck another 4 miles away, but this caused me to spend about 3 times the money because of the excess mileage. It was a terrible experience. The facility I finally dealt with was great so the above review is accurate, but the process in which it took for me to get the truck was downright terrible. I would not suggest renting from Village Hardware in Downingtown Pa as they will not honor your resrrvation. What the hell was the point of the reservation and me giving them my credit information if they only hold the vehicle for an hour. If I make a reservation for a hotel room I can arrive anytime after 3 and they will still have a room for me. Not a fun...easy experience at all.
Had to wait way too Lon as there was only one person working the counter.
Try to specify at the property entrance where the best place is to park your vehicle if you have to leave it there while you use the rental truck.
I was told that the cost for my auto transport would be 378.00 on the website and that I could pick it up from Malvern. The day before my move at approximately 7 pm, the location was changed to Drexel Hill, 45 minutes away and I found out via a text message and it was too late to call. When I went to pick up the auto transport the piece was changed to 515.00. I am looking for Uhaul to correct this matter before taking additional steps.
Mileage rates seem ridiculously high. It cost me close to $400 for a one day rental.
This was the worst truck renting experience I have ever had. The truck was a piece of junk that broke down on me three times. The the roadside assistance was the worst I've ever seen. Never again will I rent a uhaul!
We have used Uhaul form this loaction before. Last time we had abetter expericeince. This time the staff took forever to wait on us and the truck had mechanical issues whcih they said would be fine but were not. The trcuk rente to us was on a "to be chkeced or had issues peg" in the office before we got it. We did report the isues to the drop off person. The ruck had a stater issue which we were lucky to n tneed to be towed.
This truck was very old (170K miles). The transmission was shot and the whole cab rattled whenever I hit a bump. I would have returned it, but I don't think they had a replacement, and I didn't have time. Staff was courteous and professional.
Discovered when I dropped off my trailer that U-Haul (www.uhaul.com) or (1-800-468-4285) recommended and rented me a larger trailer than my car was capable of hauling. I will have my car checked by the dealer, if any damage was sustained then U-Haul will hear from me.
The truck needed a tuneup and the mirrors couldn't be adjusted. The truck I ordered was too small for me and I asked for a larger one, the girl said there were none available anywhere. Later after my truck was almost loaded, I called uhaul and there was a larger truck available at another location. The movers I hired thru uhaul were very undesirable. Were very late and did not finish loading truck. A large hole was left in the inside that we found after unloading. I had to find a place in the cab for the dolly put in the back. I also had to leave several things for the dumpster which I had to use another truck to take there. The men left me and my friend, another 60 something woman with all this. I would not recommend them. The unloaders in Ohio were excellent!
Very good customer service from the manager. Friendly, helpful, quick.
Although, I reserved online a trailer and a furniture trolly. The furniture trolly wasn't available. When I complained about it, the sales agent got rude and explained that just because I reserved it, it doesn't mean it's available and tried to lecture me that "when you go to a grocery store you don't have a guaranty all the products you want are available". Quite a lame comparison, because you don't reserve products at a grocery store. Following his logic I should have been lucky that the trailer was there. The service was rude and unprofessional.
The equipment was fine but the staff were terrible. They were rude, slow, and there were three employees standing around while a large group of customers waited while one associate ran around doing all the work. After almost an hour (3 customers were helped in an hour with 4 employees available) the person who checked us out was unfriendly and curt.
The online reservation person must have been a new hire. I wanted to reserve the purchase and installation of a hitch which she did. However when I called the Malvern location to confirm my arrival time they told me there was no possible way they could fit me in until later the following week. I had a time deadline, which the phone person knew and confirmed that the time slot was available. Suffice to say it was a mess. I had to take my business to the Reading U-Haul which was another fiasco. In the end I got the hitch installed partially at Reading and the remainder at Shillingsburg. The guy at Shillingsburg stayed late - He was the shining part of a rather dismal experience overall.
the personal are helpful and well informed, I use this location all the time.
I can't think of anything. Great staff, very professional, and I thought a good value.
The staff here has always been polite and friendly, but there are never enough people working here. I requested a call back after renting a truck which had a broken passenger side mirror which fell off while I was driving and a dented door which made driving unsafe, but never heard from anyone. I usually rent from this location, and have never had an issue before with the safety of the vehicles, but this truck should not have been released for rental. This location always seems to be short staffed and the lot is so crowded it is hard to pull in and out. For as busy as this rental location is, I would think Uhaul would invest some time and money to make it more organized.
The staff was not very friendly. The truck had cigarette holes in the seat and was just grimy. I couldn't wait to wash my hands.
Haven't been there in a while and when I arrived I couldn't even find the front door. The location had been totally revamped and modernized in a good way. Service was excellent as usual. Even the new-comer, Brandy, had me in and out in a jiffy. Of course I had to visit my old friend, Kip. Pleased to hear that all is doing well with him and his family. I will continue renting from this location, especially when I get a warm welcome feeling from old friends.
I liked the expeess online check in. It saved me some time at the counter. A copy of my final receipt was emailed to me, cool, no more paper.
Personnel were quick and efficient.
Alignment on truck was terrible! On the up side, the check in process was painless, except they didn't have the type of dolly my movers specifically requested I rent, even though I reserved it ahead of time along with the truck.
Check out was so smooth I thought I was missing something... love the emailed receipt with actual charges.
Busy location but the employees were great. Still maintained great customer service on a hectic saturday. Super easy and convenient.
Was given a hard time when picking up van that wasn't going to be ready until 1:15 when I was given a 12:15 pick up time. A van came in for us to use, but when we were given the van, the seat was covered in dog hair. We actually had to ask for it to be cleaned out. We had to wait for someone to blow the hair out with an air compressor (not a vacuum). Not a good customer experience at all.
I made a telephone reservation for a 17-foot truck on June 12, 2014. At the time, I requested the truck for a period from 9 a.m. to 9 p.m. on Saturday, June 28, 2014. A week prior to pick-up, I called again to confirm my reservation and was assured that everything was "in the system."
When I arrived on June 28 to pick up my rental, the associate at the desk informed me that the rental was from 9 a.m. to 3:15 p.m. and that I had to have the truck back by this time because it was immediately being rented again. I explained both the phone call, confirmation call and my service contract, but he claimed there "wasn't anything in the notes" about it, and "that's just the way it is."
This cut my expected move time from 12 hours down to six. He claimed I made the reservation for only six hours. What rational person would ask to return a vehicle at 3:15?
I wasn't offered a discount. I wasn't offered a refund. I wasn't even offered an apology. I have three friends who are considering renting from this UHaul location for their own upcoming moves. Once I relay this story, I think they will willingly take their business elsewhere, even if they pay slightly more. At least they will have some assurance that their reservation will be guaranteed. As for the money Uhaul will lose by losing their business (and any future business from me)? Well, "that's just the way it is."
this place did their job unlike the pickup location I reserved at.
Efficient checkin / even better check out process - receipt by email had me on my way quckly .. was impressed with reservation online
As always the service was great. There was a mix-up with the trailer I requested via the u-haul call center and they corrected it quickly. My hitch had to be turned around by one of the employees and got me on my way quickly. Very good experience. Highly recommend this location.
Train your technicians to only pull on the customers' electrical connector rather than pulling on the wires themselves. Nobody competent pulls on the wires, only the connectors. I get pliers to hold the connector if it's hard to disconnect. Kip needs additional training.
They need more help. I waited 30 minutes in line. I`ve been in there twice in the past week and they never have enough help for the amount of clientele they have.
Great and helpful personnel!
Wait time was over 30+ minutes, only one person working counter and 6 people in line. Low tire pressure warning light was on in van which made me nervous but long line at check in made me late. Then van was blocked in and had to get a UHaul person to move their truck. Had to hunt down someone to return van to, sign indicated to stay outside by vehicle but after 10 minutes no one came to help me. Finally I found someone but they were too busy to properly check me in and I felt rushed and was nervous about getting properly charged for mileage
All the arrangements were fine. Pick up and drop off were easy.
This location was small and understaffed. The staff had limited experience on the UBox system and the UBox itself is poorly constructed with latches that were barely operable. Honestly, I expected WAY more from UHaul and could not, in good conscience, recommend UHaul to a friend.
Good service at the counter from the young lady (I did not get her name). Truck was there when promised and ready to go. Online reservation worked great and was easy.
nothing to be improved. good service provided
Great experience. Very fast, efficient, website was easy to use. Will use again!
Everything was great. Truck was there ias promised and they were very helpful
Make sure furniture pads are in the unit if ordered.
Had a flat on my trailer called roadside assist. And they told me 1 hr. To wait for the guy to come and fix flat tire. That guy never showed up after 1 1/2hrs. I called roadside and they told me I have to wait At least 75mins for another guy to come fix flat on trailer. This is on father's day. Me and my Gf at this point are just sitting waiting in 80 deg. Weather someone to show to fix tire on trailer. When I asked for $ back or free rental for the next day everyone I talked to said they weren't authorized to do that. They said that we had to wait for over 4 Hrs for a 2nd guy sent to maybe show up to fix flat. I asked if I could drop off trailer at a Uhaul dealership across the street from where I got flat and they said I would be charged extra $ because 1 way drop off costs more $ and I rented to bring trailer back to frazer pa where I picked up trailer earlier. I'm in new castle, de stuck with flat on trailer. They also said I was accountable for the trailer if I left it at the Uhaul across the street which was gated off closed. So I drive back to frazer, pa rather than wait 4 Hrs and already missing fathers day dinner of my Gf whose father is old and sick and might be his last father's day. I drove that trailer since I bought the insurance all the way back to frazer,pa because I couldn't wait or listen to any more dumb incompetent customer service people and so called mgrs o n duty who can't do anything right and Dont know what real customer service means. They clearly Dont care about customer experiences and their additude was its my problem and I have to just deal with it and suck it up instead of them offering me something for the inconvenience of a trailer with a flat that can't be changed in over 4 Hrs when I'm in another state and have a job that had to get done. Thanks to this flat I couldn't get done that job now and wasn't offered anything from 6 different people I spoke to who said they werent authorized to do anything but listen to me and type what I m saying???? Uhaul customer service and Uhaul roadside assistance..... U ALL SUCK and SHOULF ALL BE FIRED AND REPLACED WITH PEOPLE WHO KNOW HOW TO DO THEIR JOBS!!!!!!!!!!!!!!!!!,,!!!,,!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Pick up was a disgrace, 35 minutes to get my vehicle. I did express check in online and then had to wait forever.
I rented a truck back in March and all went well. When I reserved (on june 12th) a 26 foot truck with a pull out ramp, I was told I could pick it up anytime after nine am.
Within a day of reserving it, I was called and told they now do not have a 26 foot truck. I told them I would contact corporate office if necesssary. I was told I would get a call later this week regarding pick up details. I anticipate no issues and expect a 26 foot truck for usage this weekend. If not, there are other competitors
searching for jobs.
The only reason I did not give an excellent rating was the line when I arrived at 8 am and the parking situation. For a Uhaul place this size/ with this many trucks, they really need more parking for customer's cars. The line was 10 people long at 8 am and was not moving fast at all. Consider staffing more people first thing in the morning on these busy summer days.
Encourage people to sign up online (I did), and my time to get a truck was much shorter than other people's it seemed. Maybe offer a small discount for signing up online just to speed up the check in process at the store in the morning.
No pads or other supplies included, and when dropping off tank was barely under the guage when left and was haggled that it wasn't EXACTLY where re-filled. Drove it
Support personnel at this location were very friendly and helpful - Patrick was very good.
Staff helped m load up my vehicle and attached to the transport. Very helpful
The two workers I had interactions with (picking up and dropping off) were courteous, polite, and professional. Very positive experience. Thank you.
Absolutely NOTHING to improve. Michael really knows his job and customer service. We could not have provided better customer service to ourselves if we tried. Michael and the facility in Frazer, PA are definitely TOP NOTCH!!! Thank you to Michael and his team and his store from the couple with 3 large U Haul boxes.
Please make the drop off time on the contract more obvious--as well as on the confirmation email.
I can not think of anything.
The facility is well maintained and clean. The staff are very friendly. Thanks again.
Appreciated your service and flexibility as I had to adjust the time more than once. Thanks!
When someone leases a 20 foot truck, or a truck of any length, they expect the floor to be that length, not the ceiling.
Nothing. The service representative Sherwin was especially accomodating to assure a smooth experience for me. Thanks U-HAUL for helping me move!!
The guy named Sherwin is the rudeist person I have ever encountered in a customer facing position.
Second experience at this U-haul location and it's been a positive one both times!!! Would use them again in the future (but not too soon!!... Lol!! I hate moving!!)... But service was excellent!!! Quick AND efficient!!!! Well satisfied!!!
I requested and got pricing from the call center for a 17 foot truck. On pickup day I found out that it was recorded as a 10 foot truck, even though I had a $486 dollar number when I gave my VISA number to the call center. The place I went to pickup had no 17 foot truck. They called around and found one about a half hour away. In the end, I got the right truck, but
I would give failing grades to the call center. I will need another truck soon and I am reluctant to use your company. At both locations the employees were very helpful in correcting the problem timely.
U-Haul Malvern was absolutely fantastic in getting us through an incredibly stressful move from our old house to our new home. They handled our last-minute request for additional services with grace and with service beyond the call of duty on the busiest moving weekend of the year! Brandi was awesome in getting me the best rate for my move!
Was fantastic...I walked in, paperwork all done, hooked up the trailer and I was on my way...couldn't ask for anything more...thanks
U Haul changed my pickup location but did not call me until till the morning of pickup.I had already left my home they only sent me an email that I overlooked. My moving time was longer and more costly than I anticipated it to be. They should have called me earlier.
The 14 foot ran slow and was very noisy .
Easy process and all equipment was new.
the billing was accurate!
I would prefer to know the extra charge, if any, if I was unable to return the Van within 4 hours.
Not much. The lot is crowded at night when returning the vehicle, but that's the sign of a busy company. I would use this group again without hesitation.
A chair to sit on while waiting.
Otherwise, everyone was very nice & helpful
Uhaul scheduling was not convenient. Changing my truck and pickup location ended up costing me $20+ more than I needed to pay. I will be reviewing other rental companies first from now on.
Check the oil change light. Wasted 25mins waiting to find out if truck was okay to hit the road. That being said- the owner was very friendly and very helpful. Would definitely go here again.
the people working their seemed clueless. i couldnt wait until i moved my stuff out, just a mess
Faster process for returning equipment
The van did smell a bit off.... otherwise fine
Have everyone return the truck with a full tank of gas like care rental companies do would make more sense. Trying to figure out while pumping the gas that the car is 11/16th full makes no sense.
Clean all windshields inside and out. Mine was filthy.
You need to hire more employees there. They're doing all they can with what they've got (they're fantastic), but they're often overcrowded and overworked. There was a line of 5+ people both times I went in with only a couple of employees running the registers.
Parking was a problem when we arrived because a trailer was being hitched to a small box truck to transport a car and they were using the entire area where cars should be able to park to access the office. This was so bad that there were 4 cars waiting to park to access the office. Once inside the office there were also people waiting inside while this trailer fiasco was resolved. It took some time until the person in the office was able to get to all the customers in the office. Not sure why there was not a second person to help with the volume of customers.
nothing, I won't ever rent from anyone else
Trailer tire was down to the cord. Dangerous for 350 mile trip. Malvern exchanged but I lost 3 hours and gas returning it.
It was a pleasure doing business at this location.
Your insurance provider CDW is non-responsive. I proactively tried 6+ to get a simple question answered.
No one cared to call me back.
I will challenge the $150 deductible charged as the damage was caused by a hail storm - act of God - not renter. Your small green sheet given as insurance disclosure DOES NOT provide clarity if the $150 deductible is waived. Hard pressed to believe you imposed a greater penalty on those effected by natural disasters. Perhaps someone reading this will call me 484-678-8466 to explain.
This was the second time using this facility. This experience was even better than the first. Special thanks to Michael.
Lines too long , too much time in office
Michael was extremely helpful in attaching the trailer to my truck. I will readily recommend friends to this location.
Awesome costomer service. Very prompt & speedy. FIRST CLASS!
Everything went smooth as silk.
Positive experience depending on how our rate dispute is resolved. Too much time was spent telling us how to figure out how much gas to fill up with at the end, and not what time to return the truck. We scheduled a 6pm pickup, arrived about 5:40 to pick up. Returned the truck about 5:45 (thinking we rented from 6 to 6) and were charged an extra day. OUr concerns have been forwarded to the manager. If this is not resolved, we will no longer use UHaul (and we have rented yearly for the last 5 years, at an easy 300 per rental).
We were overcharged for 109 miles and it was frustrating to deal with this situation because the credit card was charged.
Overflow parking is currently the empty Bowling alley 2 doors down until August. Finding an alertnative before then will be helpful.
Very friendly and helpful. I would def rent from here because of the employees.
When I picked the trailer up I was greeted pleasantly and everything was handled like a professional. I wish I could say the same for drop off. A gentleman I think of Indian descent was rude. You could tell he was busy but very poor customer service.
This has nothing to do with the loaction but an overall comment on how UHAUL conducts buisness. I recevied a call the evening before I was scheduled to pick up my reserved 26 ft truck and was informed that it was not available from the location(5 minutes from house) I scheduled to pick it up. I was offered to pick a 26 ft truck at a different location which was over a 2 hour drive. I ended up having to dirve 40 minutes out of my way only to get a 20 ft truck and a 6 X 12 trailer. This was now a headache of having to take off and put back on the trailer when loading and unloading the truck. This was not only dissapointing but unacceptable. Atfter this experience I will more than likely no longer use any UHAUL services or recommend to any friends or family members.
All personnell very helpful and attentive to my needs anad desires. Stopped in several times to size up a truck and allowed to take actual measurements.
The location as easy to find and the employee immediately took care of the equipment and allowed me to leave in a very timely manner.
The truck ran like a champ.
The original reservation was for Havertown. Friday afternoon I get a text saying my reservation is now in West Philadelphia without a phone call. If texted, why not a phone call?
After some calls, it was switched to Malvern, which is closer than West Philly for my needs.
The lady who helped was very nice polite and helpful .
Everything went well. I ordered the truck on-line, and it was ready for me when I got there. The clerk explained everything I need to know.
We waited for over 1 hour to get our vehicle, as the one person helping customers was overwhelmed and dealing with a particularly challenging rental. They should have helped the few very simple rentals (like ours) rather than forcing us to wait. The experience was terrible.
Parking lot at the center was crowded...could use some additional space at this particular location. Staff was great!
Since U-Haul had the ability to pick their "preferred" pick-up, I dropped the truck at the nearest U-Haul. Despite their protests and threats of extra fees, I left the keys in their drop box. I immediately called U-Haul customer service and was advised that I would not be charged any additional fees for changing the drop-off location.
Overall, a great experience. The staff was friendly and the service was quick both for pick-up and drop-off.
Weren't open when I dropped off the vehicle.
Not very friendly to customers. Very average experience.
Very pleased with vehicle. Service was excellent, courteous friendly and attentive. Would definitely rent here again and recommend to a friend.
I received outstanding service and can not
Nothing I had a great experience
Heat inside the facility would be nice for me and your employees
staff working outside could be friendlier. Inside staff were wonderful.
The only thing I can't stand is that I "requested" it from 7 am to 7 pm. I arrived and then told me I only had it until 4 pm. They should let you know before you come in!!!
Aside from being charged a higher rate per mile than originally quoted (and verified via pre-pickup phonecall that original would be honored), I have a HUGE issue regarding deceptive pricing practices. Resolve to the first issue is currently under review. But why is there a rental tax of 33% and why isn't that indicated when one seeks an online estimate? While on the phone with customer service this a.m. in an attempt to resolve mileage overcharge, for kicks and giggles I went through the motions of reserving a truck from same location to see what fees pop up. While U-haul does a great job online offering me everything under the sun from moving company referrals to whether I need pads or a dolly, when I eventually came to the page to complete my order, there was absolutely nothing in the list of charges to indicate this rental fee. I'm sick and tired of entities from airlines to hotels thinking they can deceive the consumer with add-on fees that aren't originally published. So, essentially, the truck was not a $39.99 rental, but between a rental tax and a motor vehicle tax was actually more like a $56 dollar rental. So deceptive. I'll go with Penske next time.
Love being able to book on-line so all paperwork is ready when I get in. Drop-off when you're closed also works out great. Parking lot is tight and confusing.
Parking lot & building were being renovated which caused some confusion as to where to park. An employee was rude when I pulled into a spot to park. He yelled at me through my car window repeatedly that I couldn't park there. The spot was not marked as no parking. No apologies from the employee about his rude behavior. I encountered the same employee when I returned my Uhaul & he wasn't friendly or polite. Not impressed with the staff at this location.
they forgot to give me the key card to get it,my storage was actually filled with someone else`s furniture and my code did not work at the gate after I finally got the card key to get in.
The staff in Malvern, PA were most helpful. Kip, Michael and Sherwin couldn`t have done more. Thank you!
I was able to rent a larger unit 10x15 at another facility for less than what it cost to rent a 10x10 at U-Haul and purchasing insurance was not necessary.
staff knowlegable and friendly
Patched roof led to water damage and destroyed our couch. Rodent problem as well. Unit did not appear to be well maintained. Unit needs major repair work.
I want to commend you on your staff, especially Sherwyn, who was kind and helpful throughout the check-in process.
the staff was friendly and helpful.
This was the first time I`ve ever used a storage facility. They were very helpful and made things so easy.
I CALLED GM MULTIPLE TIMES, LEFT
MESS.SERIOUS ISSUES. NO RETURN
CALL FROM ANYONE. NO ONE TOOK CARE OF THEM. VERY POOR CUSTOMER SERVICE. Juanita HILL ph 484-459-0232
Hassle free except for a request to use a certain lock which UHaul sells for an additional $11.95. I used my own lock, but received a phone call about it. Other than that, I had no other problems.
Very friendly and efficient.
I had a very good experience with this facility--and there`s no way to beat the free month deal that I got. It would be good to have some clearly marked customer parking near the office, though.
Redundant information needed for truck rental and storage facility -- I assume Uhaul IT department could rectify.
Like almost every UHaul location I`ve been to, this personnel seems a bit overwhelmed and understaffed.
Theodore was very accommodating after I had a long day of dealing with other Uhaul folks at a different location and couldn`t get the 26` truck I had reserved.He was a big help.
Friendly and helpful staff!
Sometimes had trouble making the access card work.
The General Manager and his staff were exceptionally helpful and made me feel welcome. I would recommend to a friend. Keep up the good work!
Very helpful and quick. Did not meander like the store where I picked up from.
Olivia was super helpful and friendly.
My only concern is that the lights in the storage area seem to be inconsistant when it comes to working ALL the time. The manager assuredme this wasan item to be addressed with the maintenance team.
The management and staff are always courteous, kind, and willing to assist with any concerns and answer any questions promptly and with integrity.
The person from your reservation center who reserved for me on the phone Tabitha was fantastic!! Great job Tabitha!
I was told that third month was free. You charged me for every month.
I found the staff to be very friendly and helpful. Excellent customer service. I will definnitely recommend this U-Haul facility for storage or rentals. Keep up the great work and customer service.
Very helpful and professional
Service was fast and ready for last minute changes, very convenient for real-world circumstances. Also, being open on Sunday is a huge plus!
This is a very nice facility and has a good location right off 202. The staff was extrememly helpful and responsive.
I would recommend these to a friend as they are much cheaper than the competition.
The staff at the Malvern Uhaul were incredibly nice, helpful and funny! Their positive attitudes made our moving day a lot less stressful.
Late on a Friday in the pouring rain and the U-Haul team was still helpful and curtious. Had to swap units, forgot a lock and had a rig to big for the area but guided us to the best way in and out.
The staff was very accommodating and helpful. The facility is kept clean.
My overall experience was good but the $15 late charge every 15 days is a little excessive.
Everything was explained in detail as well as shown. I was guided to the unit and explained everything tome again.
The only issue I had was that the roof leaked, but there was no damage to any of my property.
Staff was very helpful and friendly. Location was perfect. Thank you!
Friendly staff and good service.
I helped Angelina with her move. The only complaint I have is the continued e-mails of non-payment after she moved out. The threatening e-mails were not necessary and no longer owed you money.
Online reservation difficult to make and understand
The staff don`t know enough about the program to answer questions or quote costs so you never really know how much it`s going to cost.
Very expensive, would have stayed longer but found alternate storage 30% cheaper
It took one hour to get the storage unit
I stopped at the Frazer location to verify availability on Thursday and when I decided that I needed to rent on Saturday morning, Teddy and Ken were very helpful.
Worst experience in customer care I have ever had, IT to slow response, to lack of communication between corporate and local people. Malvern saved the day although lack of training was obvious.
It took me 50 minutes and being transferred four times to cancel my locker.
Your representative Kip. Was very informative and went the extra mile to help in our time of need. Very friendly...welcoming.
The manager and staff were all extremely nice and organized, they served be well.
Staff was extremely friendly, facilities were well kept.
All my stuff was infested with stink bugs.
Everything went very well with my rental situation and I would highly recommend U-Haul particularly the Frazer location for rental.
I had hundreds of stink bugs in my storage unit. I didn`t have any bugs or pest where I lived prior to putting my things in storage.
excellent front desk help and support
We were very satisfies doing business with UHaul.
was very happy for staff member help
This was a great experience and I will recommend this center to my friends in need of a uhaul...I have rented in the past from others and no others compare to these guys!
The staff who took my reservation for a van was surly and abrupt. This reflects poorly on the establishment. I have dealt with this dealership before and have had good experiences. He is a bad apple!
I prefer a 24/7 storage facility but this was a very good site for me.
Dave was wonderful, so helpful and very easy going and was able to work things out with us which put me at ease. Great experience!
Your Mgr., Dave Zaffarano, is a very competent and accommodating employee. He made my experience seamless and the rental process was very easy. I rented both a storage space and tow dolly.
We waited 1.5 hours to rent space.
Dave and Dave are good men and helpful
Great location. Friendly staff
Called for help computers were down/can`t tell me what time I`m due backchecked in @ 2:05 was told @ double charges, etc. I am upset about this please call 610-585-6620
Dave at the Frazer, PA location was superb in customer service and did a wonderful job setting me up with the storage unit.
Dave very helpful, pleasant to deal with, facility excellent.
Minor negatives - I`m using your free 1-month storage, wish you had more facilities closer to my home. 24-hour access would be nice.
Staff was very helpful and friendly. David Y. helped me from start to finish he was great. Service was excellent and professional.
Great services, was given incorrect information when scheduling over the phone for storage access hours.
Good location, easy in and out.
The front office was not very helpful and we had to rid of several items due to rodent and insect infestation.
closing hour @6:00pm was not convenient for access to this facility.
I would love to see a complete tracking of your $5 mandatory enviornmental fee. Charging you customers extra and then claiming to be envoirnmentalist is misleading and dishonest.
The only problem was the long wait in line each time I went to the counter.
The staff was pleasant and willing to help. I would use this facility again. Thanks!
Dave was the most outstanding employee any company can ask for.
see e mail for rest of comments
Gordon A. Wilson
This is my second time with your frazer location. I am very impressed with the staff and facilities.
The staff was extremely friendly and helpful.
The Frazer crew, especially Dave the Manager, were extremely helpful. The crew was respectful and informed. I feel my belongings are safe and secure.
Dave in the store was the most polite and respectable person I have meet in a long time. He was knowledgeable and very helpful, more than that he went above and beyond to help clear the snowin.