Customer Reviews for U-Haul Moving & Storage of Manchester
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Manchester
The gentleman at the desk was excellent. The entire automated process was very impressive and efficient.
I was charged for the fuel even after returning it with the what I had received
Paul was extremely proffesional and helpful. As a matter of fact all the personnel at this location are extremely fantastioc, helpful, professional and courteous. I have utilized there service multiple times because of that . I rate them an A++ and will continue doing business with them as well as recommend them to everyone I know
Everything went smooth and easy. Truck was clean and had no issues.
Phil Oliveira went above and beyond assisting us. He is kind, courteous and very knowledgeable and Professional. Phil Oliveira in an asset to U-Haul and should be recognized for this.
The person I talked to for the reservation and the man that helped me when I arrived were very pleasant, efficient and knowledgable. Keep doing what you are doing!
Marlene was great. Very helpful and friendly
Had read some website reviews that were not favorable to this location prior to going there. Decided to try it anyway. Was pleasantly surprised by the counter and outside staff there. Would definitely use facility again whenever necessary.
drop off was quick the woman helped with all the finle paper work and fix the last qurk, with the bill
Phil dealt with us when we got there and was super helpful and thorough. He got us in and out quickly, making it the easiest part of the whole move. Thanks!
Fast efficient and prepared!
There was something wrong with the front end on the truck I rented.
I drove 7 miles and it took 6.5 gallons to fill the tank. The truck obviously was not full when I picked it up (although the gauge read full). I told the check in person, but she did not offer any recourse.
Sean is a good and friendly staff
The people I have dealt with at both locations have been excellent. That is why I used you and not another company. The woman who took care of my drop-off was especially helpful as I dropped off in a different location than anticipated.
The staff could be more receptive and friendly. How often do people rent these trucks? not very often unless you need it on a regular basis as part of your job, so yes they should expect that people are not expert on the whole rental process and treat you like an adult and not like you are just an idiot.
I had a great experience at the U-Haul and really appreciated the climate controlled facility. The only suggestion for improvement is to have longer access hours.
We were not given an opportunity to do a walk around on the vehicle with the UHaul rep (even though we asked for one). We asked about damages and were not told about the vehicle's leak in the roof. When we got to our destination and our couch was drenched, as well as other items. If we were told about the damage, we wouldn't have accepted that particular truck.
Everything was great until Phil called because it showed we were suppose to return Tuesday I explained how I told the woman at the beginning of rental that we needed it until at least Thursday. Rude wouldn't even begin to describe how he acted. I kindly explained and he told me he would extend us until Friday night. I wrote this down as he told me. We got a call Thursday morning from Phil again and very angrily asked where his truck was I reminded him of our conversation and he told me he did not say that and that he said Thursday night. I told him we'd have the truck back within the hour and I apologized for the confusion. He talked to me like I was the lowest scum of the earth which left me near tears by the end of the conversation. No one should ever be treated like this. I tried to contact customer service but was only told to fill out this review. I not only would never use uhaul again but I will make sure everyone I know stays clear of this facility so that they don't have to experience this.
The woman who took my reservation messed up even after I told her several times that I did not want the truck until the following afternoon. Then she kept acting like it was my fault because I signed the screen. I stupidly assumed it was for the following day because I trusted her. I certainly hope I do not get charged for two days.
Had reserved a pickup truck but found a van would better serve our need. This was easily changed and we were on our way without delay. It saved our making two trips and saved time as well. Thanx.
Try giving a clean and non-smelling vehicle or discount. They didn't care cause they are selling it!
Made a reservation 1 week in advance, Arrived to pick it up, told trailer was unavailable because uhaul entered the wrong date. very rude and uncooperative. Finally got a larger trailer than reserved and was charged extra for their mistake. Very displeased.
As always great, friendly service.
3 out of 4 of the staff were friendly and professional. One guy maybe was having a bad day.
I was very impressed with the service. I had actually booked to pick up at a different location but as circumstances would have it, I was not able to make it there and my booking was transferred over hassle-free. The place was very organized.
Terrible customer service and unreasonable fees for liability coverage. The trucks are in terrible shape.
Not really crazy about gas filling policy. I liked it better when you started with a full tank and you just filled it up before returning the vehicle. I had to guess at how much gas to put in and mileage used and ended up putting in more gas then I used. Not a good policy!
The young lady and young man who helped me were very professional and extremely helpful. I appreciated their positive attitude, cheerful outlook and in-depth knowledge of U haul equipment and excellent customer service skills. Thank you!
Have your employees have a better attitude and check the trucks out more.
Replace the staff. Rude and conscientious when it comes to customer service and details.
Thanks for the service...
Horrible customer service had truck reserved for 4pm sign out from clearly states if they are late with the truck they give you $50 I didn't get my truck till 417 and the woman behind the counter stated she didn't see me and she was absolutely not giving me $50 also same woman was rude when I returned the truck telling me I should have parked somewhere where there was clearly a car. I will definitely not be going back to that location.
Single price 19.95 advertised but, instead you get nickeled and dimed
Don't up sell a truck when it is not needed. Also, make sure the trucks are running properly. The 26 foot one i had was first off to big and secondly ran horrible.
The dispatch center tried to give a truck from a location 40 miles out of my way instead of offering me the choice of a different size truck.
There was a problem with the blankets. They had holes in them and was only 3. My son complained and the problem was rectified. Other then that they experence was good.
when you advertise $74.99 and it does not specify upper leveland charge the customer more than what he was told that is completely wrong and then to resolve this was just a horrible experience
Great customer service. They forgot to put the dolly in the truck but no big deal. They were extremely pleasant to do business with and would encourage the next customer to go to this site.
it was a busy morning at the rental center, had to wait about 40 minutes to get through the line and it was even longer when I left. The counter personnel handled the crowd pretty well, have to commend them on that. It was a big rush but they did their best and the process was pretty smooth for me. I liked the fact that I could put most of the information in on-line so the check-in process went much smoother. While I didn't like the 40 minute wait, I'm not sure there was much the staff could do better, except maybe had more people on earlier, but they did well all in all.
The truck was ancient. Started hard and lot of play in the wheel. Do you remember those old movies where they are moving the steering wheel side to side but going in a straight line? That describes my experience. I've rented 26' truck form U haul before so I have some point of reference to know this wasn't want to expect. Glad it was a local move because there is no way I'd drive that truck on the highway.
Staff was excellent both picking up and dropping off.
THIS JOKE OF A STORE CHARGED ME TWICE FOR THE SAME RENTAL. AVOID THEM THEY ARE SCAMMERS. I WAS A VALUED CUSTOMER THAT RENTED WEEKLY AND NOW ILL NEVER RENT FROM THEM AGAIN. TRUCK MADE RANDOM NOISES LIKE IT WAS ABOUT TO BREAK DOWN. POOR CUSTOMER SERVICE AND REFUSED TO REFUND THE MONEY AFTER I PROVED I PAID TWICE. CALLED THEM AND THEY HUNG UP ON ME AFTER I PROVED THEY SCAMMED ME. NOW ILL TELL EVERYONE I KNOW TO RENT FROM BUDGET INSTEAD. #UHAULSCAMS
Nice setup. Clean. Many trucks available.
quicker service when returning the rental
I have rented a few trucks from this location with good results. This last time one tire was about 20 lbs under. The gas tank was full which make me happy, I hate that put it back to where it was at less than full scam.
Excellent customer service. Loved the cargo van. Only comment, not a complaint, is that it's very hard to match the exact amount of gas for return.
I was happy we the service and this is my second time renting I was happy with the service.
Nothing. Everyone there is very polite and accommodating. Vehicles are clean and ready to use when I arrive, and service is fast.
The staff is excellent and the hours of operation are great.
A quick review of road rules with trucks: 9" overpasses, any streets not allowed on, can you use your own ezpass,etc.
Nothing it was quick, easy, and affordable! Booked another reservation while I was there
Young lady who helped me was outstanding!
Keep personal calls for employees private and not keep customers waiting so long.
I needed a very last minute rental truck. Walked in and within 15 minutes I was driving away in the rental. The woman was polite and quick. When I returned the truck, it was a different woman who again was both quick as well as polite. She came right out to the truck, checked it over and I was done! I was very happy with their people and service!
Exceptional service from the staff.
I rented a trailer billed as 6 x 12 with a drop down gate for easy access. Drove 2 1/2 hrs. to NYC to pick up an ATV, only to find out the rear gate is not a full 6 x 12, but rather less the 5 feet wide! Guess what wouldn't fit through the reduced opening? Tried to get permission to exchange the trailer at a local Uhaul site, only to find out I'd be charged $1500 for the drop because the trailer was "local" to where I picked it up! I thought the premise of Uhaul was being able to drop what you used anywhere!? Another 2 1/2 hrs later, dropped off an empty trailer, refilled my gas tank, and was told I needed to read the spec section on the website more closely. DON'T ADVERTISE A TRAILER AS 6 X 12 IF THE OPENING IS NOT 6 X 12. Wil have to make the trip again with my cousin's landscape trailer where guess what? - the opening is 6 x 12 in the back!!!!!!!!!!!!! Never again!!!!!!!!
Moving blankets that I reserved online were not available when I picked the truck up.
Service at return was attentive but during pick up there were poor/lack of service with some attitudes. The truck's steering was not right and none of the attendants cared about it. The facility has no clear customer parking area so you have to park far away or park in the densely "coned" areas. Overall, the facility needs a better manager.
the service gentleman was not very customer oriented. My location was changed without giving me any choice. When I asked customer service man about it he was very curt and rude. The truck had over literally a million miles and it handled very badly. My Uhaul complete charge was 72.64, when I looked on my bank statement I had that charge and another 81.00 charge. For what? Its very inconvenient to have to take time out from work to call uhaul to find out why they charged me an extra 81.00. This NOT a good experience. I will be staying with budget. Much better service, accuracy in billing as well as much better trucks.
Unprofessional. Staff used an ice scraper meant for a car on a 12' truck, didn't do the whole windshield. Was told it was good enough.
Middletown store 110% better.
Lots of ice/snow in loading area. Staff not that nice except Zack Antil, who is great. Big sliding door almost always locked, would have to go up to office to get it unlocked. Hrs of op too short.
reservation center had me a trailer pick up in Manchester NH NOT Conneticutt. Upon arriving to pickup trailer I had to move other trailers for the yard personell before I could access the trailer for me, no compensation or discount was made on my rental as promised. I dont mind helping out, but an offer and work completed is a deal where I come from. I was disappointed.
Also the reservation center and stores cannot seem to get my "new" number in the system. My old tele number was 559 917 4005 but has been changed to 315 575 3119 thus I have to repeat everything twice each time to find my reservation.
315 575 3119
truck was not cleared of ice from windshield,didn't have anything with me to clear,but my hands had to wait till defroster cleared it.
Friendly helpful staff, fast and efficient service.
The pick up location had excellent supplies for my move and when we picked up the truck we were given good directions, but the follow through after that was poor. The truck was not clean inside. However, it functioned well and kept my things dry in the rain.
The pick up location let us leave the lot without cleaning the snow off the top of the truck. A third of the blankets that I requested were dirty and wet, but we didn't know that until it was time to wrap my items.
We called for assistance twice, but no one called us back from the pick up location or the district manager's office (which was promised).
We had to pay to have the snow removed from the top of the truck because the packers wouldn't pack the truck without the snow being removed.
As of today, we still have not heard from the district manager's office.
The hand cart I rented was not with the van and I would have lost the time I had to return to the location. They did remove the cost but the point of renting it was lost, making the move very difficult physically. The van's low tire warning came on every time drove it (words showed, but icon showed continuously). The van had less than 2,000 miles on it, so that proves the vans being purchased are not well made. The staff member told me that the low pressure indicator fails on almost every vehicle. Why do you buy them?
The vehicle itself was VERY loud / noisy. The electrical, the brakes, the engine, everything had its own screeching sound. And 9 gallons of gasoline to go 22.5 miles? That isn't even 3mi/gal?
Let the kid who checked my truck back in know that customers probably don't need to know that much about his personal life. The people at the counter were excellent.
I wasn't able to return the trailer to the trailer area because it was blocked in by returned vehicles. Perhaps consider where returned vehicles are staged so that trailers can be dropped and won't need to be reorganized by the staff.
Did not have the truck we requested and was simply told that they overbooked. Thankfully, we could fit everything into the van. When we returned it 3 hours later, we asked it we parked in the right spot. The girl behind the counter didn't even look up because she was playing a game on her phone.
Great experience for a first timer! Everything it said it would be.
Staff was nice most of the time.
Employee was horrible, talking about person life problems females problems he was having not professional at all. Definitely felt very uncomfortable.
Have your employees not be completely rude.
Summery: dishonest reservations, understaffed building, and dead battery in the truck.
Normally i have very good experiences with Uhaul, however this location was a disappointment. I asked for a truck from Friday night to Saturday night and instead of being told they had none available i was told they reserved it just to receive a contract in an email from Friday morning to Saturday morning. When i asked if i could change it, then they told me it was reserved after Saturday morning. In an effort to not screw over the next guy i coordinated with some friends to scramble and make the adjusted time frame work. after getting the truck unloaded i find the battery is dead and had to get it jump started. i used a construction style utility light to light the back of the truck, i wasn't even using battery to light the back of the truck and the headlights/cab lights were off...though it may have something to do with the cold weather. The lady in the Uhaul building appeared alone and overworked on a Friday morning and seemed like she could use some help with the long line of unhappy customers.
There's not much I can think of to improve on,service was very good, truck was well kept,etc.
No improvements were needed the vehicle was ready to go as promised. Thank you so much
Have more friendly staff. Both the staff that we picked up and returned the truck to seemed rude. Also my 19.99 rental turned into over 90.00 dollars. Not happy.
The process could not have been easier. I reserved a truck and pick-up time online, purchased the insurance online -- everything. At pickup, the man helping us was very nice and got us into the truck quickly. Once inside, we saw a check-engine light. We were immediately put into a new truck and were on our way. I would definitely recommend U-Haul in Manchester, CT!
I called the day before. Clerk was extremely helpful & knowledgeable. Follow-up the next day was just as good. I had contact with three employees. All provided exemplary service.
From start (with the attendant on the phone to make the reservation) to finish (dropping off trailer), your team at the Manchester CT location were very helpful, polite and friendly. I enjoy renting equipment here.
Awesome. People working there wwere nice and helpful.
Prompt and courteous. Location is fine. Recommended truck size was perfect.
First it had snowed the night before and we had to clear off the truck ourselves it's a good thing I had my snow removal in my car.
Also I signed the contract stating the tank was 1/2 full. It's a good thing I looked. It was 1/4 and I had to go back inside for them to modify my contract. Customer service isn't the greatest. The person repeated his spiel like a robot.
I'll go find budget next time I move
Clean off the trucks with snow on them prior to the customers picking up the truck. Also check the fluids prior to the rental.
mileage was too expensive, they never started van and windows had ice all over outside and I had no ice scraper for them.
I had requested both an appliance dolly and 3 dozen fabric pads in my reservations. Unfortunately, when I went to pick up my truck, they had neither items. I had to call Penske and beg them to give me some fabric pads. In the future, I'd probably use Penske locally because they can guarantee me the extra items I reserved.
HAVE THE TRAILER OUT OF THE SNOW SO THE CUSTOMER CAN GET TO IT WITHOUT THE NEED OF A 4 WHEEL DRIVE VEHICLE
Pick up and drop off was quick and easy! I set everything up online a few weeks before. When I showed up they had the keys ready and paperwork waiting! Thanks Uhaul for making our move a breeze!!
Great and easy experience!
In my confirmation email it did not list the address I had picked for my rental. It would've been helpful to give me a full summary of my rental (time, place, pricing etc.)
The car was in Lane C but with the snow on the ground you can't see that. Better signs & directions and to know from which side of the line is your truck can be helpful,
Also instruction on how to return after hours need to be printed and handed out as needed.
The system seems better than years ago when I rented one before, it used take for ever to finish the rental agreement.
I was quoted $250 for the rental (2 weeks before). The lady at the counter seemed to include all the fees so I did not question her. When I when to pick the van up the bill was $313. She said that was because the first 100 miles was $.59 a mile, that the bill was for all 350 miles at that rate and the last 250 miles would charge at $.29 on the return.
I had to get to my event and had no time to question. That was not the case on return, I just feel duped because when I found out she explained it wrong it was too late to do anything. Now I have to eat $75 on my DJ event because she quoted it wrong and I can't pass that along to my client after the event. I was hoping to do more business with UHaul, but not after this mess.
Van clean and was brand new (500 miles), drove great other the smelling like cigarettes. Not that anyone can really control that..
There was no light cover on the light in the cargo area of the truck and it burnt a hole in my mattress.
Your customer service was phenomenal. Both times I spoke with Philip Olivera. He was great to work with, and made everything super easy, and really pleasant!
No improvements needed. The facility was well maintained, the customer service was prompt and everything was explained to my full understanding, the vehicle was clean inside and out, one of your team members actuallly took the time to come out into the cold and sweep the snow off of the top of the 10' box truck, the vehicle ran perfectly. I appreciated the "MPG" gauge. I will recommend this facility with no hesitation. Thank you for making this experience easy and cost effective.
we tried 3 other locations you suggested and one was closed on the day of drop off, two were open but had no one to help with the drop off. we needed help for there was no jack on the trailer. if there was a jack we would have left it at the first location and not travel 20 miles out of our way.
need to set up a prorated system
You have some great people in the Manchester CT equipment and storage!
The staff was friendly and professional. The facilities were clean, secure and easy to access when needed. Would recommend and use again if needed.
A busy place that ran smoothly with helpful, friendly, and funny employees.
The staff at this facility were professional, helpful and friendly. No complaints at all! :
I had a great experience . The facility was clean and secure. I would definitely use u haul again
I was very satisfied and the staff was very professional .
Very clean and doesn`t smell like moth balls!
The staff member I worked with was very helpful and the site is very secure.
Only issue in general is calls to them rolled to central office who email the local office. It never once worked to get a response - when I went there the staff was friendly and very accomodating.
Rented a truck and signed up for storage in less than 20 minutes
i was not happy about having to pay a full months rent for 5 days...u hual lost my business for good because of it. as i have already shared it on both facebook and twitter
I thought everything was clean. The staff pele were friendly and professional. It was a pleasant experience.
Poor Service - I did not get the Price or Service that I was promised
I was overcharged twice and still have not been refunded. The absolutely worst experience I`ve ever had.
Marlene was awesome! Friendly/knowledgable/acccomodating. Would recommend in a heartbeat.
I will never use U-Haul again. Even after 3 attempts to the facility to rectify the problem I continued getting harassed.
Had a great experience storing some possessions here for several months. The employee who set me up with the storage space in the beginning was especially helpful.
I contacted manager Philip Oliveira over the course of a week. When he finally did contact me back, he was short, rude, and failed to resolve my issue. Disgusting.
Staff extremely helpful and friendly!!!!
Was told on Tuesday that box would arrive Wednesday - arrived Thursday afternoon facility had no one in office that was forklift certified facility had no trailers available until Monday
I had so many problems with U-Box, including a lack of communication, being late, and not responding in a timely manner. I would never recommend this service to anyone.
It was very busy, but the staff was very friendly and helpful. The facility was clean and safe.
The staff is hard to get a hold of, but are very nice when you do. The boxes are larger than they appear.
cleanest uhaul i`ve seen, the cleaning lady should get a raise!!
Employees were unfamiliar with the renting of a U-box process. Payment process is inefficient. Unnecessary to have to be at store location to pay for the same initial transaction.
Alot to say but not enough room here.
A great big Thank you to Will. With your help I was able to get through this rough time in my life. I will definitely recommend Manchester U-Haul to everyone.
I would recommend U-Haul to anyone. The staff treated me with total respect and were very professional and very helpful with my needs. Thank you.
The facility was perfect for my needs. The staff very helpful and polite. An excellent storage and moving experience.
Clean and secure and I recommend this facility.
Brian was very helpful, polite and knowledgeable.
Very friendly and helpful staff...everyone I came in contact with! Thank you.
They helped us out at the end of a very long day of packing, loading, and traveling. They were fast and courteous, despite being very busy with people preparing for a big storm.
hd to str ubox at diff loc was assured many times someone at hrtfrd loc would b ther when i got ther 2 drp off pod. No one was ther Had 2 leave it in parking lot in hartford 200 char lim? wtf
Dont seem to care about customers at all, theyre unwilling to work with you if you get paid semimonthy, they will STILL charge you a late fee and threaten to take your items.
When I first got my storage until the card would not work for the first 5 times I went there and tried to us it. This was a hassle to have some one from the staff tried to fix it.
Staff was pleasant and knowledgable
Very satisfied with the UHaul Storage: easy to use we were very happy with the 24 hour access. Secondly, Kentrell was extremely helpful, knowledgeable, and friendly.
THERE WAS A HUGH ISSUE WITH THE ACCESS CARD I LOST A LOT OF TIME I NEED TO MOVE
The staff facility were great, but the only problem I had/possibly still have is my access card said invalid when I tried logging in yesterday a little frustrating.
My only negatives would be the lack of a pro rated refund for unused rental days and at times the rear entrance was not available and I had to walk around the building to get to my rental unit 1205.
staff was very friendly and helpful
facility should have a generator back up for loss of power. It was a BAD situation not being able to return the trailer on sunday 10/30. I was not able to due so until 11/2.
Very helpful and understanding staff
Staff was very polite, professional and explained everything as we went along. Thank you for a wonderful experience.
Customer service was great and everyone was helpful.
very friendly, helpful they made the whole process very easy.
Best service I have had in years!!! :- and I even had help moving in from the General Manager, William!! Yeah :-
STAFF WAS COURTEOUS, FACILITY WAS CLEAN AND PLEASANT
clerk was quick in helping us choose the proper amount of storage for our needs. Explained why climate control was important.
Bill was very knowledgeable. Facility is super clean. Great experience.
I enjoyed the service and storage that I received in Manchester. For my 700 mile one way move I would have used UHaul, but saved 50% with Budget. I would still recommend their storage to a friend.
William, John Staff were AMAZING. They really are a great team and go above and beyond in providing customer service.
The staff went above and beyond the call of duty to help me with renting a truck and storage unit.
We were very pleased with UHaul in Manchester It is a well run place with supportive, knowledgeable, helpful people Wouldn`t hesitate to use again /recommend to others Thanks for great service
Service was good and I was treated very well.
You have incompetent staff working at this facility and I will be sure to NEVER use uhaul again. My experience was poor at best.
never never agian!!!!!! in hell
I feel good about storing my items at your storage facility - Thank you.
Staff was friendly and very helpful. They took the time to explain everything in detail.
Very happy with the service I received.
staff very helpful and accomodating.
Renting from U-Haul was such a wonderful experience! I would certainly urge anyone to consider renting from U-Haul in the future!
The Gentleman who helped me out was very friendly
I had a great experience everyone was helpful i would definitly go back
on saturday, it is very busy. there was only one person for a while to take care of all the customers
The people working were really helpful and let me stay a few minutes late to put the last things in storage. I really appreciated their consideration.
This UHAUL location had great customer service.