Customer Reviews for U-Haul Moving & Storage of Manchester
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Manchester
I had called this location and asked if there was a 10" truck available, the guy I spoke with said there were some. I asked if I needed to reserve one and he told me I did not, that I could just come in and get one. When I arrived (from Windsor Locks and with one day to move) I was told I needed to make a reservation and that there were no trucks available. The guy that I was dealing with was extremely nice and helpful and he did what he could to get me a truck. I was very pleased with the service I received when I arrived but very displeased with the info I received over the phone. The only other issue was the engine light was on in the truck the whole time I was driving it.
need to set up a prorated system
All the Staff was very helpful. Very quick in and out. Thanks again.
Truck needs repairs, and the price per mile is way to high!!
Amazing team at this location - super friendly, very efficient, and willing to go the extra mile for the customer. I will make sure I recommend them to anyone I speak with that will use them.
n/a - staff very friendly & helpful
I will never rent from this place again they suck.
Keep doing what your doing because my experience was amazing to say the least!
I lost a day of work because my rental trailer was faulty I didn't get a discount or even and apologie
The truck must of been used by a smoker before me. The smoke residue was quite apparent.
the service was very good and professional. however, the truck I was given drove fine but had very poor headlights. I drove during the night and I effectively had no headlights. I was fearful for my safety given (a) I could not see much in front of me with such poor headlights, and (b) I was concerned whether other drivers could see me clearly when I was passing them. I told the person where I dropped off the truck that the lights needed to be looked at and that it could pose a liability to the company, but I didn't feel confident that anything would be done about it.
The website to reserve vehicles is difficult to maneuver through. I rented vehicles twice in one month and both times the duration of my request was changed to what was available rather than my requested time. There was no reference to a required return time on my reservation, I was not aware of this until I went to pick the vehicle up. Both times worked out, I had to go to another location the first time and worked with scheduling on the other.
I was over charge for mileage therefore I recommend that special care is taken when recording the number of miles driven.
Provide scrapers. Washer fluid great for the windshield, but not the side windows. Overall, though, the experience was excellent. Easy check-out and check-in and the truck was perfect.
The appliance dolly needed a touch of oil on the wheels. Really, that's all I have. Uhaul is back at the top with the VERY noticeable improvements. Great job.
Moving has become easy nowadays with U-Haul...thanks!
Great overall experience!
great customer services, really friendly and nice. Definitely recommend people to go there.
Wonderful customer service. I'll be back again. Best uhaul I've ever been too. Very friendly and excellent customer service.
I had a reservation at the Oakland Express location in South Windsor CT but the guy could not log in to the dealer network. He forgot his password. After waiting for fifteen minutes he sent me to the location above. I was not impressed with the service at the first location.
I was quoted one price and charged another
You have some great people in the Manchester CT equipment and storage!
The windshield was extremely dirty and very difficult to see out of. Should really check especially with the winter weather
Do NOT call the 1-800 # for customer service to make any changes to your reservation. Call your local site only because they know the service area. The personnel in Manchester had to correct something that the personnel at the 1-800 # had messed up. Luckily he was able to do so otherwise it would have ruined the entire move date/time.
I was very displeased with this location. The staff there seem very disinterested in assisting customers. When a customer orders supplies ahead of time for a move and the supplies are not held for reservation they make no attempt to assist customer with obtains supplies. Very unprofessional. Will not use again. Horrible customer service.
check in and return was great - very friendly staff! the truck was fine but strongly smelled of smoke.
Customer service is excellent!
I have rented a uhaul for 2 days but I was charged for 3 days.. I have told that I need to return my vehicle at enfield but they did not let me allow.. otherwise I wld have returned my vehicle in 1 day.. I have been unnecessarily ended up paying for accesesories.. insurance. Etc .. poor service.
The guy that helped me said as few words to me as possible. connected an auto transporter to my truck that had a flat tire. Upon arriving at another U-haul location it was identified. Ultimately left later than planned, had to call road side assistance before another location decided to replace the flat tire with another wheel from another auto transporter. Horrible service and I'll never recommend anyone rent from this location!
Vehicle steering is not in an expected condition. It would have been better if took care. Location definitely would recommend but not the vehicle considering the safety requirements
I was in and out the door real fast thank you
Nothing, the lady who checked the trailer in was courteous and efficient.
10 ft truck is a bit small for a one bedroom apartment. Had to make 2 trips and should have selected the next size - perhaps better advertising would help as I believe the next size was the same price but ended up paying double milage.
It had snowed earlier in the week prior to the rental. The snow and ice had not been cleared off the top which is the law in CT. More importantly, at one point, I was getting something out of the truck when a chunk of snow and ice fell off the top and struck me in the head and face. Later while driving, chunks continued to slide off the truck onto the windshield. This was very disconcerting as well as dangerous especially when one chunk bent the windshield wiper and made it unusable.
This Uhaul location handled me quite well. Everything worked out as planned. I even dropped off the trailer after hours without incident.
How about a break in the mileage fee after 150 or 200 miles?
I've used this location many times. Every time the equipment has been clean and well maintained. Also, the employees have been very accommodating to my requests.
thank you every thing went smoothly
When keeping a rental for an additional week, not to have to return the vehicle only to rent it out again. Instead allow us to call in the mileage, close the agreement and do a re-write.
I was impressed with the attention given to instructions and the professional attitude of the person I worked with.
Good job and well done...
This uhaul location charged me extra. When I called their branch, they said that they are busy and will call back to discuss the billing in afternoon. I haven't heard back from the facility since yesterday. Not happy with the response!
Our first opportunity to rent from UHaul. Two people we dealt with at this location were very helpful and got us on the road quickly.
I had an emergency and needed a van on a sunday. You were open and had the equipment I needed. Awesome.
I was extremely satisfied with everything from start to finish. moving in not fun or easy but this facility made truck rental part painless. Thank you all at the Oakland street facility. Well done.
Simple one day trailer rental. Everyone was polite and helpful. Was on my way with trailer in tow in 15 to 20 minutes. Trailer was what I needed to move a gaeden tractor.
I believe that the lady who helped me was Marlene (sp?) and I just want to point out that she was very courteous, helpful and professional. Good employee!
everything was as it was supposed to be. Very friendly employees, clean truck.
Highly recommend this location. Check in was quick and the return was done quickly as well. Overall an excellent experience.
People behind the counter were extremely rude. Equipment reserved in advance was not available, had to take open trailer when closed trailer was reserved. People accepted no responsibility and offered no apology. Had initially reserved a trailer within 1 mile of my home, but without my knowledge or approval location was changed to 20 miles away, date was changed, equipment was changed and pickup time was changed. This happened even though all the while, the original trailer I reserved sat unused at the original location I reserved it from.
Perfect the girl that works there is fantastic!!!!
Nothing .everything was good.
The staff was friendly and professional. The facilities were clean, secure and easy to access when needed. Would recommend and use again if needed.
Seal bags that contain furniture pads.
Went to take one off the shelf and all 6 fell out of the open bag
No one told me plastic bag was open on one end
I had ordered an appliance dolly that was not in the truck when I used it. It was not a big deal as I should have checked before I left but I was still charged for it.
The ramp on the truck was filthy and covered in dust. Inside was sticky and dirty
I was disappointed that I had to drive an hour from my home to find a car dolly when there is a uhaul 5 minutes away.
Ensure trucks are kept up with maintenance. Truck rented got 5 miles down road before breaking down. Had no coolant. Waited almost 2 hrs for roadside assistance n then the manager told me I would be reimbursed for the rental but had to pay for mileage. But when I checked out he tried to charge full price for the rental n cover milage for rental n the rental that couldnt even get down the road which would b making me pay more money then quoted. Had to argue to get more of compensation. Poor customer service. Will never use uhaul again.
Dont over charge the customer when he returned it in 2 days and charge for 4 days. And have the store manager communicate with you on the phone and not hide behind a computer and send emails that cannot be replied to.
Excellent service....well maintained facility....2 Thumbs up:)
Send out the final bill threw email before charging that person a late fee. This is not right. How can someone pay the bill on time if you dont send a bill on time. It took nearly a week befor I seen a final bill and now it has a late charge on it!!?? This is criminal!!!! Very unsatisfactory and will never use uhaul again.
Nothing everything is good
everything went smooth thanks!
Great customer service from start to finish.
I had rented a trailer. As I was helping the young man lift the trailer onto my hitch, I did not notice that there was not an attached jack to lift the trailer off of the hitch ball. i wish someone had reviewed that with me at some point during the rental procedure. i assume UHaul does not want customer to remove the trailer.
other than that ,the trailer rental worked out well and everyone was polite and helpful.
I was waited on by a very nice young man named Zack Antil. He was very helpful and professional.
Fire the idiots that work there and hire capable friendly employees
The manager on shift was completely unwilling to work with me when i was in need to get a extension, his coworker had offered other options upon arrival and he had actual customer service skills. I have been doing business with uhaul for my convention for 12 years and after experiencing the worst customer experience ive ever had i will never do buisness with UHAUL again. The lack of customer skills the manager has tells me that he should be fired for the way he treats customers. The Manchester branch needs serious help if you as a company care about any kind of customer retention.
I see No need for improvement,your service is excellent, and when it comes to customer sevice u guys r the best.
As I shared when checking out, the cab of the van reeked of smoke. A little Febreeze would go a long way. Otherwise, the van was clean and we'll maintained.
I needed to rent a vehicle very unexpectantly and the whole rental process was Exceptional .
The sales associate never told me I was beig charged .89 cents a mile.
Keep those wonderful employees.
A busy place that ran smoothly with helpful, friendly, and funny employees.
The gas gauge was inaccurate, and the truck shook when it was driven. The staff was pleasant and easy to work with.
The staff at this facility were professional, helpful and friendly. No complaints at all! :
Really friendly and helpful, super efficient service as well!! One of the most enjoyable moving experiences yet. Thank you!
I was overcharged for fuel and they claim there was nothing they could do and had no explaination as to why. I brought the truck back with 7/8 full. On your sheet it states 2 gallons brings it to full. If thats the case and you charge $5 gallon, I should have been charged $10 gas. I was charged $15....I will be filing a complaint not only with your company but also with the better business bureau
Fuel the trucks to the level you say. Go over the truck with your customer. Have more than one person on staff during busy hours. Stock the truck with appropriate gear. Worst location I've ever used. Horrible experience. Will never use again.
Personal could have been more friendly and professional
It was convenient to quickly walkin, rent as similar to going to grocessary shop pick what I want. prices are customer friendly. with this said I dont have nothing to suggest.
better organization. I will recommend a friend on the premise that you are better than other places.
maybe more help with less of a wait time when turning in a rental.
reserved 5 dz furniture pads and wasn't informed that there were only 2 dozen available until after I had paid for the truck yet I was called the day prior about my reservation. It would have been nice to be notified that everything I had reserved would not be available.
The windshield wipers were completely inadequate to deal with a drizzle Thank God it did not rain. If it had rained, I would of had to stop! When I reported this as I turned in my truck, the attendant did not seem to care!
Please provide complete details on gas available in the vehicle. I refilled $17 for driving 13 miles.
Don't call a paying customer that you are going to making extra money from because I kept the trailer until the next day. The call woke us at 7:22am on a Sunday.
We had just finished our project at 3:00am sat night/sun morning, our return time for a 24hr period was 12:30pm. Your staff thought it was a good idea to not consider that maybe the reason we didn't return the trailer was because we had until 12:30 on Sunday to return it and we need to recover from our project.
Very unhappy with early Sunday morning phone calls.
Lower prices, make the deposits more reasonable and return immediately. Also what is your justification to charge well over 5.00 a gallon when gas prices are as low as 3.60 a gallon. I'll be contacting Senator Blumenthal's office to file complaints.
This location is always clean and eager to get what ever it is you need done. Even just to purchase supplies. very accomodating
The rep didn't have any of the information that I provided to the original customer service agent. She also had an attitude when I was asking why the information was not passed along. I also reconfirmed all information the day prior to a haul rep that called me to confirm everything was all set.
Windshield was very dirty and wipers needed to be changed.
We had a younger girl working there streaming at us to move our cars which we were ready to do. She thought we were arguing - but we were discussing about storage binds as we have two. Yes, we should have moved our cards immediately; but she threatened to call the cops! Totally unnecessary! I am 69 years old and it was quite upsetting. I think she could have had a little more class to customers!!!
Have the vehicle to be used separate from all the others.
Whoever schedules the reservation needs to let the customer know about all charges
Everything was great! Brand new truck - easy reservation, check-in, pick up, and drop off.
Maintain the trucks mechanically to a higher standard. The one I rented felt like it was going to give out at any moment.
there are bill discrepancies and I called customer care. Customer care confirmed that I will receive a call back from manager, its been 3 days I haven't received the call back. This is a ridicules store to rent a uHaul.
YOU TIE UP AVAILIBLE CREDIT TOO LONG AFTER TRUCK IS RETURNED & PAID IT PREVENTED MY ORGANIZATION FROM RENTING AGAIN BEING A NEW NONPROFIT MONEY IS TIGHT THIS CAUSED US TO STOP OPERATION UNTIL WE CAN BUY A REPLACEMENT TRUCK WE HAVE USED YOUR TRUCKS IUN THE PAST BUT THE TRUCKS YOU HAVE NOW ARE JUST AS OLD YOU WANT $3000. MORE THEY HAVE 30,000 MORE MILES & THE MANAGERS AT THE STORES TELL ME YOU WON'T COME DOWN ON YOUR PRICES
The service was very good, quick, and convenient, and the trailer was clean, but the door on the trailer was nearly impossible to open and close. I had to drive it home with the door partially open.
the oakland road employees were all friendly and efficient, i cannot think of anything that would improve here...keep these employees.
I received truck with a faulty overhead door I understand some things are not easily foreseen I don't know if this falls in to that category but when the truck is completely loaded after a day's work and your paying for your help you want the equipment to work properly, roadside assistance responded somewhat promptly and makeshift operation got the door closed for me. Definitely not the best service I've had with uhaul thus far, when speaking with uhaul counter agents I got the "unfortunately there's nothing we can do response" will consider trying elsewhere next time.
In and out and back In like two hours no problem!
I had a great experience . The facility was clean and secure. I would definitely use u haul again
I was very satisfied and the staff was very professional .
Very clean and doesn`t smell like moth balls!
The staff member I worked with was very helpful and the site is very secure.
Only issue in general is calls to them rolled to central office who email the local office. It never once worked to get a response - when I went there the staff was friendly and very accomodating.
Rented a truck and signed up for storage in less than 20 minutes
i was not happy about having to pay a full months rent for 5 days...u hual lost my business for good because of it. as i have already shared it on both facebook and twitter
I thought everything was clean. The staff pele were friendly and professional. It was a pleasant experience.
Poor Service - I did not get the Price or Service that I was promised
I was overcharged twice and still have not been refunded. The absolutely worst experience I`ve ever had.
Marlene was awesome! Friendly/knowledgable/acccomodating. Would recommend in a heartbeat.
I will never use U-Haul again. Even after 3 attempts to the facility to rectify the problem I continued getting harassed.
Had a great experience storing some possessions here for several months. The employee who set me up with the storage space in the beginning was especially helpful.
I contacted manager Philip Oliveira over the course of a week. When he finally did contact me back, he was short, rude, and failed to resolve my issue. Disgusting.
Staff extremely helpful and friendly!!!!
Was told on Tuesday that box would arrive Wednesday - arrived Thursday afternoon facility had no one in office that was forklift certified facility had no trailers available until Monday
I had so many problems with U-Box, including a lack of communication, being late, and not responding in a timely manner. I would never recommend this service to anyone.
It was very busy, but the staff was very friendly and helpful. The facility was clean and safe.
The staff is hard to get a hold of, but are very nice when you do. The boxes are larger than they appear.
cleanest uhaul i`ve seen, the cleaning lady should get a raise!!
Employees were unfamiliar with the renting of a U-box process. Payment process is inefficient. Unnecessary to have to be at store location to pay for the same initial transaction.
Alot to say but not enough room here.
A great big Thank you to Will. With your help I was able to get through this rough time in my life. I will definitely recommend Manchester U-Haul to everyone.
I would recommend U-Haul to anyone. The staff treated me with total respect and were very professional and very helpful with my needs. Thank you.
The facility was perfect for my needs. The staff very helpful and polite. An excellent storage and moving experience.
Clean and secure and I recommend this facility.
Brian was very helpful, polite and knowledgeable.
Very friendly and helpful staff...everyone I came in contact with! Thank you.
They helped us out at the end of a very long day of packing, loading, and traveling. They were fast and courteous, despite being very busy with people preparing for a big storm.
hd to str ubox at diff loc was assured many times someone at hrtfrd loc would b ther when i got ther 2 drp off pod. No one was ther Had 2 leave it in parking lot in hartford 200 char lim? wtf
Dont seem to care about customers at all, theyre unwilling to work with you if you get paid semimonthy, they will STILL charge you a late fee and threaten to take your items.
When I first got my storage until the card would not work for the first 5 times I went there and tried to us it. This was a hassle to have some one from the staff tried to fix it.
Staff was pleasant and knowledgable
Very satisfied with the UHaul Storage: easy to use we were very happy with the 24 hour access. Secondly, Kentrell was extremely helpful, knowledgeable, and friendly.
THERE WAS A HUGH ISSUE WITH THE ACCESS CARD I LOST A LOT OF TIME I NEED TO MOVE
The staff facility were great, but the only problem I had/possibly still have is my access card said invalid when I tried logging in yesterday a little frustrating.
My only negatives would be the lack of a pro rated refund for unused rental days and at times the rear entrance was not available and I had to walk around the building to get to my rental unit 1205.
staff was very friendly and helpful
facility should have a generator back up for loss of power. It was a BAD situation not being able to return the trailer on sunday 10/30. I was not able to due so until 11/2.
Very helpful and understanding staff
Staff was very polite, professional and explained everything as we went along. Thank you for a wonderful experience.
Customer service was great and everyone was helpful.
very friendly, helpful they made the whole process very easy.
Best service I have had in years!!! :- and I even had help moving in from the General Manager, William!! Yeah :-
STAFF WAS COURTEOUS, FACILITY WAS CLEAN AND PLEASANT
clerk was quick in helping us choose the proper amount of storage for our needs. Explained why climate control was important.
Bill was very knowledgeable. Facility is super clean. Great experience.
I enjoyed the service and storage that I received in Manchester. For my 700 mile one way move I would have used UHaul, but saved 50% with Budget. I would still recommend their storage to a friend.
William, John Staff were AMAZING. They really are a great team and go above and beyond in providing customer service.
The staff went above and beyond the call of duty to help me with renting a truck and storage unit.
We were very pleased with UHaul in Manchester It is a well run place with supportive, knowledgeable, helpful people Wouldn`t hesitate to use again /recommend to others Thanks for great service
Service was good and I was treated very well.
You have incompetent staff working at this facility and I will be sure to NEVER use uhaul again. My experience was poor at best.
never never agian!!!!!! in hell
I feel good about storing my items at your storage facility - Thank you.
Staff was friendly and very helpful. They took the time to explain everything in detail.
Very happy with the service I received.
staff very helpful and accomodating.
Renting from U-Haul was such a wonderful experience! I would certainly urge anyone to consider renting from U-Haul in the future!
The Gentleman who helped me out was very friendly
I had a great experience everyone was helpful i would definitly go back
on saturday, it is very busy. there was only one person for a while to take care of all the customers
The people working were really helpful and let me stay a few minutes late to put the last things in storage. I really appreciated their consideration.
This UHAUL location had great customer service.