Customer Reviews for U-Haul Moving & Storage of Manchester
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Manchester
Seal bags that contain furniture pads.
Went to take one off the shelf and all 6 fell out of the open bag
No one told me plastic bag was open on one end
I had ordered an appliance dolly that was not in the truck when I used it. It was not a big deal as I should have checked before I left but I was still charged for it.
The ramp on the truck was filthy and covered in dust. Inside was sticky and dirty
I was disappointed that I had to drive an hour from my home to find a car dolly when there is a uhaul 5 minutes away.
Ensure trucks are kept up with maintenance. Truck rented got 5 miles down road before breaking down. Had no coolant. Waited almost 2 hrs for roadside assistance n then the manager told me I would be reimbursed for the rental but had to pay for mileage. But when I checked out he tried to charge full price for the rental n cover milage for rental n the rental that couldnt even get down the road which would b making me pay more money then quoted. Had to argue to get more of compensation. Poor customer service. Will never use uhaul again.
Dont over charge the customer when he returned it in 2 days and charge for 4 days. And have the store manager communicate with you on the phone and not hide behind a computer and send emails that cannot be replied to.
Excellent service....well maintained facility....2 Thumbs up:)
Send out the final bill threw email before charging that person a late fee. This is not right. How can someone pay the bill on time if you dont send a bill on time. It took nearly a week befor I seen a final bill and now it has a late charge on it!!?? This is criminal!!!! Very unsatisfactory and will never use uhaul again.
Nothing everything is good
everything went smooth thanks!
Great customer service from start to finish.
I had rented a trailer. As I was helping the young man lift the trailer onto my hitch, I did not notice that there was not an attached jack to lift the trailer off of the hitch ball. i wish someone had reviewed that with me at some point during the rental procedure. i assume UHaul does not want customer to remove the trailer.
other than that ,the trailer rental worked out well and everyone was polite and helpful.
I was waited on by a very nice young man named Zack Antil. He was very helpful and professional.
Fire the idiots that work there and hire capable friendly employees
The manager on shift was completely unwilling to work with me when i was in need to get a extension, his coworker had offered other options upon arrival and he had actual customer service skills. I have been doing business with uhaul for my convention for 12 years and after experiencing the worst customer experience ive ever had i will never do buisness with UHAUL again. The lack of customer skills the manager has tells me that he should be fired for the way he treats customers. The Manchester branch needs serious help if you as a company care about any kind of customer retention.
I see No need for improvement,your service is excellent, and when it comes to customer sevice u guys r the best.
As I shared when checking out, the cab of the van reeked of smoke. A little Febreeze would go a long way. Otherwise, the van was clean and we'll maintained.
I needed to rent a vehicle very unexpectantly and the whole rental process was Exceptional .
The sales associate never told me I was beig charged .89 cents a mile.
Keep those wonderful employees.
A busy place that ran smoothly with helpful, friendly, and funny employees.
The gas gauge was inaccurate, and the truck shook when it was driven. The staff was pleasant and easy to work with.
The staff at this facility were professional, helpful and friendly. No complaints at all! :
Really friendly and helpful, super efficient service as well!! One of the most enjoyable moving experiences yet. Thank you!
I was overcharged for fuel and they claim there was nothing they could do and had no explaination as to why. I brought the truck back with 7/8 full. On your sheet it states 2 gallons brings it to full. If thats the case and you charge $5 gallon, I should have been charged $10 gas. I was charged $15....I will be filing a complaint not only with your company but also with the better business bureau
Fuel the trucks to the level you say. Go over the truck with your customer. Have more than one person on staff during busy hours. Stock the truck with appropriate gear. Worst location I've ever used. Horrible experience. Will never use again.
Personal could have been more friendly and professional
It was convenient to quickly walkin, rent as similar to going to grocessary shop pick what I want. prices are customer friendly. with this said I dont have nothing to suggest.
better organization. I will recommend a friend on the premise that you are better than other places.
maybe more help with less of a wait time when turning in a rental.
reserved 5 dz furniture pads and wasn't informed that there were only 2 dozen available until after I had paid for the truck yet I was called the day prior about my reservation. It would have been nice to be notified that everything I had reserved would not be available.
The windshield wipers were completely inadequate to deal with a drizzle Thank God it did not rain. If it had rained, I would of had to stop! When I reported this as I turned in my truck, the attendant did not seem to care!
Please provide complete details on gas available in the vehicle. I refilled $17 for driving 13 miles.
Don't call a paying customer that you are going to making extra money from because I kept the trailer until the next day. The call woke us at 7:22am on a Sunday.
We had just finished our project at 3:00am sat night/sun morning, our return time for a 24hr period was 12:30pm. Your staff thought it was a good idea to not consider that maybe the reason we didn't return the trailer was because we had until 12:30 on Sunday to return it and we need to recover from our project.
Very unhappy with early Sunday morning phone calls.
Lower prices, make the deposits more reasonable and return immediately. Also what is your justification to charge well over 5.00 a gallon when gas prices are as low as 3.60 a gallon. I'll be contacting Senator Blumenthal's office to file complaints.
This location is always clean and eager to get what ever it is you need done. Even just to purchase supplies. very accomodating
The rep didn't have any of the information that I provided to the original customer service agent. She also had an attitude when I was asking why the information was not passed along. I also reconfirmed all information the day prior to a haul rep that called me to confirm everything was all set.
Windshield was very dirty and wipers needed to be changed.
We had a younger girl working there streaming at us to move our cars which we were ready to do. She thought we were arguing - but we were discussing about storage binds as we have two. Yes, we should have moved our cards immediately; but she threatened to call the cops! Totally unnecessary! I am 69 years old and it was quite upsetting. I think she could have had a little more class to customers!!!
Have the vehicle to be used separate from all the others.
Whoever schedules the reservation needs to let the customer know about all charges
Everything was great! Brand new truck - easy reservation, check-in, pick up, and drop off.
Maintain the trucks mechanically to a higher standard. The one I rented felt like it was going to give out at any moment.
there are bill discrepancies and I called customer care. Customer care confirmed that I will receive a call back from manager, its been 3 days I haven't received the call back. This is a ridicules store to rent a uHaul.
YOU TIE UP AVAILIBLE CREDIT TOO LONG AFTER TRUCK IS RETURNED & PAID IT PREVENTED MY ORGANIZATION FROM RENTING AGAIN BEING A NEW NONPROFIT MONEY IS TIGHT THIS CAUSED US TO STOP OPERATION UNTIL WE CAN BUY A REPLACEMENT TRUCK WE HAVE USED YOUR TRUCKS IUN THE PAST BUT THE TRUCKS YOU HAVE NOW ARE JUST AS OLD YOU WANT $3000. MORE THEY HAVE 30,000 MORE MILES & THE MANAGERS AT THE STORES TELL ME YOU WON'T COME DOWN ON YOUR PRICES
The service was very good, quick, and convenient, and the trailer was clean, but the door on the trailer was nearly impossible to open and close. I had to drive it home with the door partially open.
the oakland road employees were all friendly and efficient, i cannot think of anything that would improve here...keep these employees.
I received truck with a faulty overhead door I understand some things are not easily foreseen I don't know if this falls in to that category but when the truck is completely loaded after a day's work and your paying for your help you want the equipment to work properly, roadside assistance responded somewhat promptly and makeshift operation got the door closed for me. Definitely not the best service I've had with uhaul thus far, when speaking with uhaul counter agents I got the "unfortunately there's nothing we can do response" will consider trying elsewhere next time.
In and out and back In like two hours no problem!
Poor levels of customer experience. Call center routes calls to Phoenix if people at store are busy, and they do not have sufficient authority to make changes. The location was well maintained & people at front desk were helpful, but overall my issue about final charges is still unresolved even after 2 calls & being routed 3 times
I was told I needed a hitch so we purchased one. Next thing I know is that Subaru tells us not to haul anything with my car. I would have thoaught U-Haul would have mentioned this before I purchased it. Next hing I know I am renting a 14 foot truck.
Would never use UHaul again.
1. Waited 30 minutes to pick up the truck;
2. Was told reserved dolly was not available;
3. Truck ended up having dolly in it, which I utilized (breaking green tab);
4. Was double charged for a single dolly;
5. Called UHaul customer service to correct charge. They said I would get a credit and a call back from the location.
6. Location never called. Refund never credited.
7. Waited 15 minutes to return the truck before giving up and leaving it in designated area with keys in the ignition.
Drop off assistant manager (Marcie?) was extremely rude to me and non-apologetic. I will NOT rent from your location again and will tell all of my friends to do the same.
Customers service was rude. Stating that there no way i paid for the rental in full previously before pickup. Insisted I was wrong and lieing. Very rude. Then never apologized and was rude the rest of transaction. Customers service was awful but location and inventory was excellent.
The location were I picked up the truck in Springfield ma on union st. They were just as bad. Customer service was very unprofessional and clueless. As well as mileage was wrong written on the contract. Which I missed until drop off. Which i kept my own milage data and had to pay extra money for there mistakes wasnt worth the fustartion. They were clueless on running a business. This is my 11 time renting uhaul. And the worst pick-up transactions I ever delt with. Fyi I picked up a truck in Springfield and trailer in Manchester ct. And barley had enough milage to go there and back asnwell as oaying 40$ in gas bc they didn't have the trailer they said they did. Sorry to complain I typically dont but worst experience.
Online reservation system failed to identify this location as a potential match for my move. Instead it offered a much more distant location. Only when I modified my reservation by speaking to a rep was the Manchester location offeted. The lot there was FULL of late model equipment of various sizes. It's hard to believe that my rental needs could not be serviced from this location originally.
Excellent. ...everything went very smoothly
What needs to be improved? Literally everything with the exception of the actual truck itself.
My reservation was changed multiple times without my consent. I originally scheduled a 10' truck for 24 hours and I received a voice message from the store saying that it had to be back by 4pm the same day. When I called the 1-800 number they didn't know why it would have been changed (and I spoke with 2 different people) and they set it back to 24 hours. Then when I showed up the morning of the move, I was told the reservation had been changed again and now it had to be back by 5pm the same day. And while I was waiting for my truck, I could hear them on the phone playing games with other people's reservations. When another customer asked what would happen if he couldn't return the truck by 5pm, the staff's response was literally "then I'm not going to rent the truck to you".
In addition to that, the staff seemed very unhappy to be working there and clearly did not get along with each other. Staff even made comments to me about how they didn't like their co-workers which is very unprofessional.
I also got there promptly at 9am and did not receive my truck until after 9:30am. Not only was it frustrating to have to wait so long for no reason, that was an entire half hour wasted from my newly limited time window. And to top that all off, the reason I had to wait so long for the truck was that the person who currently had my truck was someone who had just picked it up and had been called to bring it back and switch it out for a van so that I could have the truck. If you don't have availability for an item, then don't promise a reservation.
I am extremely unhappy about my experience at the Oakland Street U-Haul and will certainly tell anyone else to avoid it. It is with no exaggeration that I say that I have had better experiences at the DMV. I don't expect much, just give me a truck so I can move. And I am not a person who would normally write such an in depth response except that this experience was so awful.
Thank you for your time and I hope serious work is done to improve this location's service for the sake of future customers.
Reserved a 26' truck 3 weeks in advance. Two days before rental I checked the reservation and everything was in order. The night before rental I get an email from U-Haul at 8 pm (after U-Haul has closed) confirming my reservation for Putnam, CT at 10am, only my reservation was for Columbia, Ct at 6pm. Called U-Haul the next day. Said I could either pick up in Putnam (not even close by) or get a 20' truck from Manchester, Ct. The person from U-Haul gave us more miles and rental time so that we could pick up in Manchester. We ended up having to take two loads instead of one. Luckily we were only driving half an hour one-way. I don't understand why U-Haul couldn't drive the truck from Putnam to Columbia to honor a reservation, but instead would just send an email the night before and expect that to suffice. Manchester U-Haul was easy to work with and not at fault.
The Truck was dirty an smelly (old hand razor, potato chips on floor and ashes in the ashes in ash tray, we are non smokers) when picked up an the passenger side mirror was broken and made the trip very stressful and dangerous.
When I made my appointment to pick the truck up I said I was going to be closer to 9 o'clock to pick it up. 8:50 AM I show up to find out that they had canceled my truck because they couldn't get a hold of me and made it a point to say my # was disconnected. Mind you this is when other people were in the store and I wasn't even dealing with this lady she was already taking care of other people. She was very nasty and just had an attitude. Come to find out that they had taken my info down wrong. She was completely out of line and it was very unprofessional. The asst. manager was defending her actions saying that I'm sure she didn't mean to come across that way. She didn't even say sorry that it happened or anything like that. Needless to say I will not be recommending this location and I will not be going back.
Pay more attention to the vehicle mechanics. No mileage reading on dash. ABS light stays on. Loud squeeling noise when starting engine.
I thought everything was great and would use U-Haul in the future.
Must be ready to be let down, didnt have proper truck so got a bigger one. It was not needed.
The truck I was given was in very bad shape. The ABS light was on and the brakes barely worked. Every time I tried to start the truck it gave me a problem and squeeled all the way across town, how embarassing. The truck also barely shifted while on the highway and the steering was very dangerous. I would have brought the truck back if i wasnt under time constraints, but when I did return the truck, and when I told the woman at uhaul about the problems all I got was we are getting new trucks next year and the one you took is mecahnically sound! All I felt was like everything I said was dismissed. After being told that new trucks are comming next year, the next response was $117.00 please. I found this to be rediculous! No sorry or nothing. Needless to say... I will never use this uhaul location ever again and I will also have nothing good to say about this specific location.
I don't know the woman's name but whoever waited on us was very nice. In these times, when poor customer service seems to be the norm, it was refreshing to experience excellent customer service for a change!
Customer service was not that great. One of the guys was handling a phone transaction when I walked in while the other was doing something on the computer. Rather than stopping the computer work that appeared to be unrelated to assisting a customer directly and tending to me who was standing right there in front of him, I had to wait until the other gentleman ended his phone conversation before I was helped. They had to change the chains on the trailer, they had to change the part that screws onto the ball for the hitch. What essentially should have taken no more than 20 minutes to pick up took a little over an hour. However, it all did work out in the end. I just would advise people to pick up at another location if able.
The truck's alignment may have been off. It would pull in both directions, like a tire was loose. All in all, a good experience with this truck and branch.
The truck I was using has a transmission issue. Should do a check up. When taking off, I can hear a bang.
My scheduled pick up was 4:45pm on Sunday, for a 24 hr use. I got a call at 9am saying my truck was ready early if I would like to pick it up. I said "ok I will pick it up after 11am". I drove to the center to pick it up and it was given away. The issue is not that it was unavailable or that they tried to squeeze another appointment before my scheduled pickup... the issue is that I was not notified and had to drive down there to find out my truck was given away. I will look into other options beside UHaul for my move next year.
staff was extremely helpful, very polite and cordial
Nothing Staff at pick up and drop off extremely friendly and helpful
It seems to me there should be a way to streamline the pickup for people who have already made a reservation. I was on time, had already made a reservation but still had to wait for other customers to finish their business. My pickup itself was pretty short, so I think it would be beneficial to get the customers with reserved equipment taken care of first.
The service was awful. When I picked up the truck, the woman told me if I needed the truck for an extra day they would just charge me the extra fee. When the time came, I did need the truck for another day. Before I had a chance to give them a call to let them know, I received a phone call from them threatening me that they would have me arrested if I did not bring the truck back by a certain time. THEY DID NOT EVEN HAVE THE DECENCY TO ASK ME IF SOMETHING WAS WRONG! This was just a prime example of AWFUL customer service. I will never go to this location again.
No improvement at this location
Maybe a prorated rate if vehicle returned early. I was 26/27 hours and was charges for 2 full days.
Very quick and efficient return
The drop-off process went uneventful.
Great service! I can't think of anything more on how you can improve.
While the truck was ready and clean, the driving was very sloppy to control, fare to much play in the stiering
Will never rent from this location ever again, liars and extremely rude! Will spend the extra money with another company which isn't uhaul!
The staff was lazy and rude. They talked at you or worse didnt talk at all.
Keep doing what ur doing. It is excellent work ur staff was very nice and informed ????????????????????
Have more customer representatives available. Our wait time to pick up our truck was long.
I was told I would receive half a tank for my moving van. When I pointed out I only had a quarter, they told me to take a picture and show it to them when I returned the van. When I did return it they told me they never said that and that I was told to check the fuel level before I left, I was not, nor does it say in the rental agreement that I had to or I agreed that I received half a tank. Also, they ask for you to return the vehicle with half a tank and provide a chart as to how much fuel is left in your tank and how much you need to put in to get it to half a tank. Mine was at 1/8th a tank and the chart said to put in 12 gallons. That brought it to 3/4th of a tank, I mentioned this inconsistency when I returned the van, and they basically told me it wasn't their problem and that they do not reimburse for fuel. So a way you can improve is to stop lying to customers.
I had a great experience . The facility was clean and secure. I would definitely use u haul again
So glad I decided to stop in before I went to the Tolland location. I had a reservation in Tolland but had zero confidence that the man I made the reservation with knew what he was doing… The Manchester location was quick & easy! They also had all of the moving equipment (dollies & furniture pads) I was looking for… Truck was clean and in excellent condition.
We waited over 30 minutes to get our truck even though we had reserved it. That 30 minutes cut into our reservation time. We were also quoted a much different number than we were charged. It was a very disappointing experience.
BEWARE. We rented a cargo van to move furniture into our grandson's apartment. Before we returned the van we filled the tank. The pumped clicked off when full but we topped it off to a full dollar amount. We returned the van and were told that the tank was not full. Uhaul uses their own gages. It is only a trick to get more money out of its customers. My husband tried to reason with them but they said it was their policy and wouldn't refund the $13 refueling charge,
Excellent experience, as usual. Special thanks to the young man who received the equipment when we returned it. This was the second time I have dealt with him. I don't know his name. But, this individual is unbelievably customer focused. Can't wait to rent from u-haul again!
I was promised a trailer at the Capitol Ave Hartford CT location, they did not have one and I had to drive 15 miles to Manchester where they had one. Not Happy.
Make sure that your documents concerning fuel level is the same as the fuel guage in the vehicle.
I was charged 83 miles more than I drove, this place is a rip-off. After calling twice the Manager did Not return my calls,
I have moved a couple of times and always use UHAUL this the best place I have ever rented from very professional and get you in and out very fast with zero issues if I move again I will go here for sure!!!!!
I appreciated how organized the store and the employees were related to all the information related to anything UHaul. Also liked how they had your truck in an easy location assiged by lanes using letters. Easy exit. Nice clean parking lot and spot for those that drop their car there had a place to park so you didn't need a friend to take you.
Staff was not too friendly.
Get a new manager .his costmer service is very poor . He acts like her could care less ifu get a truck from him or not like he owns the place .really when i spend.money i just want to be treated nice not kiss ass but nice .like they appreciate my business.
Nothing!..You're doing a great job!
place well lit, clean, people friendly.
Every thing i was very incovienced
trailer lights failed during trip
wiring harness dragged and I suspect failed connections
Much better than last time. People were friendly.
Reservation on line was not honored.
Have more people work at counter. On the 3 trips I made to this location I had to wait in line each time
Staff provided excellent assistance and instructions. Great customer sensitivity.
Customer service rep was extremely rude and would not help to resolve issues I had.
All the hidden fee's are crazy! I walked in was quoted a price, walked out to get my wallet and was quoted a different price five minutes later. Then upon returning it, I was charged even MORE money even though I stayed within the guidelines, mileage, filled it with gas, and had it back on time! Absolute sham and robbery! They take advantage of people who need their service.
Very busy location. The Manager was screaming at a cumtomer on the phone so I hard a hard time hearing my service person. I was given a 20 foot truck when I requested a 14 foot truck months in advance.
Both gentlemen that handled my experience were incredibly friendly and respectful.
The pick up location was fine, but your central Reservation Center needs help. I reserved this unit for Windsor Locks and was not told it was in Manchester until I called and asked where it was.
Better signage ad to where to drop trailers after hours
Absolute Amazing Experience! Starting with a simple call to U-Haul and within 30 minutes I was driving away with a hitch (purchased at U-Haul) and renting a small trailer... The Return was just as easy... I'm looking forward to my next rental experience with U-Haul! 5 Stars! A+!
The Staff was friendly and very helpful
We were overcharged as well as the ruck was not safe at all
A hand cart was present in our truck, I have 2 hand carts & a dolly, the seal broke during our move so it looked like we used it, your representative did not charge me for it !!!! but she said that's what everybody says !!! The cart was not bolted down !!!!! Reservations were for New Britain, Ct, we ended up in Manchester , E-Mail New Britain, Phone call Manchester ????? Overall things went good !!!!
Ensure equipment is in working order. I had to wait 30 minutes to find some fuses to make the lights on the tow dolly work. Rubber retainer on tow dolly chain was broken. Tow dolly chain was ridiculously dirty. Light fell off tow dolly while driving down highway. Explain noises that the dolly makes.
Everything went smoothly.
First associate I dealt with was not helpful. Outside of that service was excellent.
Quoted $19.95 plus mileage on the phone for 12 hour pick-up rental, charged over $70.00 plus mileage for a so called thirteen hour rental that I did not reserve, they said everything is fine as lond as I have the truck back before they open on Saturday. The interior windows probably have not been cleaned since the truck was new, night driving was rough because of the glare.
I would have employees who aren't rude and have good customer service skills working
Reserving the truck and picking it up was very easy. Everyone was knowledgable and pleasant.
We ordered a 26 foot truck to be picked up in one location...the day before we were contacted that we would have to go 30 miles to get the truck...which was okay, as we needed that size only to get there and them tell us they didn't have one...that is not the way to treat a customer. We will NEVER use uhaul again.
Your service and staff are deplorable. They lie and they cheat the customers. I will never use this location again nor would i recommend it to anyone
I was very pleased with the whole experience!
Truck was in poor condition mechanically but clean. I needed to jump the truck since the battery was dead. The steering was very sloppy and the truck was all over the road because of either worn out tie rods or a worn of steering box. The AC was broken as was the radio. None of these problems were explained before I picked up the truck. When I returned the truck I told the employee about these issues and he didn't seem to make note of them at all. Everyone who works here is very nice but the equipment needs to be better maintained.
I have rented from this location several times. This time, I reserved a 26' truck and we brought our confirmation with us but was told you did not have a 26' only a 20'. Unfortunately, we could not fit all of the items in the truck which upset my customer VERY MUCH. I had to ask my help to load their personal cars and we were forced to leave items behind. I called cust. service 2 times and after I explained my frustration - was hung up on BOTH TIMES. I am so upset - lost money - confidence in my customer.
Our initial introduction to the facility was by phone. We called the number listed and spoke with a person that appeared to work at the site, took our reservation and was very pleasant and accommodating. A couple of days later we were called by a young woman actually on site. She was incredibly rude, arrogant and unprofessional. She insisted that the reservation I had made was not able to be filled, and blamed the screw up on the operator that took the reservation. The she put her boss on the phone. It was easy to see why she was as rude and incompetent with their customers, as he obviously set that tone. He actually threatened to cancel my order which at that time was too late in the game for us. We needed the vehicle for the time we ordered it. My own patience prevailed and I was able to resist telling him where his truck should go, and persuaded him to keep my arrangements. Perhaps the worst part is that he launched into this mindless diatribe blaming UHAUL and its operators and taking ZERO responsibility. Although they seem to be the biggest show in town, they could learn some basic manners and customer care instruction. Perhaps they both had experienced a bad day. They seem like decent people, but I was the unfortunate customer that ended up taking their baggage. Everything else was fine, and even though I had my experience I would recommend people to them if I had the opportunity. My guess is they are at heart nice people who had a bad day.
Reserved and paid for a utility dolly. It was not provided.
It was a very easy process to rent and return the vehicle after hours with the key drop off. The truck was clean and I would rent here again.
Marylou at the front desk was very pleasant to deal with and did an excellent job with customer service.
No really a comment for improvement, just wanted to mention that the staff I spoke to on the phone was not very helpful or accommodating, which made me very apprenhensive about rental through Uhaul and at one point I did cancel the order. But to my surprise when I went to pick up on Saturday and Marlene helped me everything was wonderful!!! She was very, very polite and pleasant, everything went through with not problems. Your company should not let this woman go she is an asset to your company.
let them know that if they bring truck back under 1/4 tank there is an additional charge of 63.00 outrageus !!!!!
Great experience! The man would took me reservation was friendly and knowledgeable. A pleasure to deal with! We will use this location again and recommend to all friends!
Ensure the hitch wiring is properly
installed in the vehicle.
Only small problem was ratchet tire tiedowns were rusted and I needed to oil them . Excellent crew
The employees were very professional and very nice to work with. Excellent people to deal with I will use the again.
Ridicules staff and their service. They don't accept their faults/mistakes on wrong order instead they are very rude. Haven't seen any such bad service in my whole life yet.
I was very satisfied and the staff was very professional .
Very clean and doesn`t smell like moth balls!
The staff member I worked with was very helpful and the site is very secure.
Only issue in general is calls to them rolled to central office who email the local office. It never once worked to get a response - when I went there the staff was friendly and very accomodating.
Rented a truck and signed up for storage in less than 20 minutes
i was not happy about having to pay a full months rent for 5 days...u hual lost my business for good because of it. as i have already shared it on both facebook and twitter
I thought everything was clean. The staff pele were friendly and professional. It was a pleasant experience.
Poor Service - I did not get the Price or Service that I was promised
I was overcharged twice and still have not been refunded. The absolutely worst experience I`ve ever had.
Marlene was awesome! Friendly/knowledgable/acccomodating. Would recommend in a heartbeat.
I will never use U-Haul again. Even after 3 attempts to the facility to rectify the problem I continued getting harassed.
Had a great experience storing some possessions here for several months. The employee who set me up with the storage space in the beginning was especially helpful.
I contacted manager Philip Oliveira over the course of a week. When he finally did contact me back, he was short, rude, and failed to resolve my issue. Disgusting.
Staff extremely helpful and friendly!!!!
Was told on Tuesday that box would arrive Wednesday - arrived Thursday afternoon facility had no one in office that was forklift certified facility had no trailers available until Monday
I had so many problems with U-Box, including a lack of communication, being late, and not responding in a timely manner. I would never recommend this service to anyone.
It was very busy, but the staff was very friendly and helpful. The facility was clean and safe.
The staff is hard to get a hold of, but are very nice when you do. The boxes are larger than they appear.
cleanest uhaul i`ve seen, the cleaning lady should get a raise!!
Employees were unfamiliar with the renting of a U-box process. Payment process is inefficient. Unnecessary to have to be at store location to pay for the same initial transaction.
Alot to say but not enough room here.
A great big Thank you to Will. With your help I was able to get through this rough time in my life. I will definitely recommend Manchester U-Haul to everyone.
I would recommend U-Haul to anyone. The staff treated me with total respect and were very professional and very helpful with my needs. Thank you.
The facility was perfect for my needs. The staff very helpful and polite. An excellent storage and moving experience.
Clean and secure and I recommend this facility.
Brian was very helpful, polite and knowledgeable.
Very friendly and helpful staff...everyone I came in contact with! Thank you.
They helped us out at the end of a very long day of packing, loading, and traveling. They were fast and courteous, despite being very busy with people preparing for a big storm.
hd to str ubox at diff loc was assured many times someone at hrtfrd loc would b ther when i got ther 2 drp off pod. No one was ther Had 2 leave it in parking lot in hartford 200 char lim? wtf
Dont seem to care about customers at all, theyre unwilling to work with you if you get paid semimonthy, they will STILL charge you a late fee and threaten to take your items.
When I first got my storage until the card would not work for the first 5 times I went there and tried to us it. This was a hassle to have some one from the staff tried to fix it.
Staff was pleasant and knowledgable
Very satisfied with the UHaul Storage: easy to use we were very happy with the 24 hour access. Secondly, Kentrell was extremely helpful, knowledgeable, and friendly.
THERE WAS A HUGH ISSUE WITH THE ACCESS CARD I LOST A LOT OF TIME I NEED TO MOVE
The staff facility were great, but the only problem I had/possibly still have is my access card said invalid when I tried logging in yesterday a little frustrating.
My only negatives would be the lack of a pro rated refund for unused rental days and at times the rear entrance was not available and I had to walk around the building to get to my rental unit 1205.
staff was very friendly and helpful
facility should have a generator back up for loss of power. It was a BAD situation not being able to return the trailer on sunday 10/30. I was not able to due so until 11/2.
Very helpful and understanding staff
Staff was very polite, professional and explained everything as we went along. Thank you for a wonderful experience.
Customer service was great and everyone was helpful.
very friendly, helpful they made the whole process very easy.
Best service I have had in years!!! :- and I even had help moving in from the General Manager, William!! Yeah :-
STAFF WAS COURTEOUS, FACILITY WAS CLEAN AND PLEASANT
clerk was quick in helping us choose the proper amount of storage for our needs. Explained why climate control was important.
Bill was very knowledgeable. Facility is super clean. Great experience.
I enjoyed the service and storage that I received in Manchester. For my 700 mile one way move I would have used UHaul, but saved 50% with Budget. I would still recommend their storage to a friend.
William, John Staff were AMAZING. They really are a great team and go above and beyond in providing customer service.
The staff went above and beyond the call of duty to help me with renting a truck and storage unit.
We were very pleased with UHaul in Manchester It is a well run place with supportive, knowledgeable, helpful people Wouldn`t hesitate to use again /recommend to others Thanks for great service
Service was good and I was treated very well.
You have incompetent staff working at this facility and I will be sure to NEVER use uhaul again. My experience was poor at best.
never never agian!!!!!! in hell
I feel good about storing my items at your storage facility - Thank you.
Staff was friendly and very helpful. They took the time to explain everything in detail.
Very happy with the service I received.
staff very helpful and accomodating.
Renting from U-Haul was such a wonderful experience! I would certainly urge anyone to consider renting from U-Haul in the future!
The Gentleman who helped me out was very friendly
I had a great experience everyone was helpful i would definitly go back
on saturday, it is very busy. there was only one person for a while to take care of all the customers
The people working were really helpful and let me stay a few minutes late to put the last things in storage. I really appreciated their consideration.
This UHAUL location had great customer service.